How to hire a technical support professional

How to hire a technical support professional, step by step

Here's a step-by-step technical support professional hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical support professional job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical support professional
• Step 8: Go through the hiring process checklist

What does a technical support professional do?

Post a technical support professional job for free, promote it for a fee

Post free

1. Identify your hiring needs

   First, determine the employments status of the technical support professional you need to hire. Certain technical support professional roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A technical support professional's background is also an important factor in determining whether they'll be a good fit for the position. For example, technical support professionals from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of technical support professionals.

   Type of Technical Support Professional	Description	Hourly rate
   Technical Support Professional	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$15-69
   Systems Support	A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show more	$21-42
   Software Support Technician	A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays... Show more	$26-54

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Java
   • Client Facing
   • Troubleshoot
   • Customer Satisfaction
   • Technical Problems
   • Problem Resolution
   • Customer Support
   • PC
   • Technical Knowledge
   • CRM
   • Product Knowledge
   • Linux
   • Support Professionals
   • Customer Issues

   Check all skills

   Responsibilities:

   • Manage all operating end-user software including JavaScript - updating/installing Java.
   • Addressed customer concerns with speed, accuracy and professionalism with a proven capacity to troubleshoot issues and ensure customer satisfaction.
   • Analyze, troubleshoot and determine resolution for technical issues relate to standard and non-standard work environment, including end-users working remotely.
   • Obtain a thorough, working knowledge of TCP/IP
   • Log sales orders and process billing using CRM software.
   • Single point of contact for fully provision Verizon DSL subscribers.

   More technical support professional duties

3. Make a budget

   Including a salary range in your technical support professional job description is one of the best ways to attract top talent. A technical support professional can vary based on:

   • Location. For example, technical support professionals' average salary in alaska is 61% less than in new jersey.
   • Seniority. Entry-level technical support professionals 77% less than senior-level technical support professionals.
   • Certifications. A technical support professional with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a technical support professional's salary.

   Average technical support professional salary

   $70,191yearly

   $33.75 hourly rate

   ---

   Entry-level technical support professional salary

   $33,000 yearly salary

   Updated December 16, 2025

   Average technical support professional salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$82,688	$40
   2	Virginia	$78,547	$38
   3	Massachusetts	$76,631	$37
   4	North Carolina	$68,535	$33
   5	District of Columbia	$64,703	$31
   6	New York	$62,001	$30
   7	Texas	$60,821	$29
   8	Pennsylvania	$60,753	$29
   9	Connecticut	$59,329	$29
   10	Ohio	$59,076	$28
   11	Maryland	$58,906	$28
   12	Illinois	$57,458	$28
   13	Georgia	$55,621	$27
   14	Washington	$53,244	$26
   15	Arizona	$50,915	$24
   16	Kansas	$49,721	$24
   17	Minnesota	$44,660	$21
   18	Oregon	$44,536	$21
   19	Iowa	$44,475	$21
   20	Colorado	$44,371	$21

   Average technical support professional salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	VMware	$149,897	$72.07
   2	Carbonite	$123,069	$59.17
   3	AT&T	$120,082	$57.73	37
   4	CoreLogic	$113,790	$54.71	2
   5	Bank of America	$109,774	$52.78	12
   6	Link Technologies	$99,082	$47.64	3
   7	Fiserv	$96,737	$46.51	35
   8	Computer Science Corporation	$86,030	$41.36
   9	IBM	$84,928	$40.83	238
   10	Samsung Electronics Device Solutions (Semiconductor & Display)	$75,589	$36.34	2
   11	Siemens	$73,372	$35.27	30
   12	Medical City Arlington	$62,139	$29.87
   13	Constantin Control Associates	$61,458	$29.55
   14	Honeywell	$60,859	$29.26	19
   15	Blue Ridge Community Health Services	$55,231	$26.55
   16	A. Friedr. Flender AG	$55,231	$26.55
   17	Partners Healthcare Solutions Inc	$55,231	$26.55
   18	Wisconsin	$55,231	$26.55
   19	Jacobs Enterprises	$55,182	$26.53	99
   20	Kennesaw State University	$54,500	$26.20	10

4. Writing a technical support professional job description

   A technical support professional job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a technical support professional job description:

   Technical support professional job description example

   Support Professionals / Counselors In our Enrichment Center in Chicopee– for people with Brain Injuries If you enjoy bringing out the best in people, and are up for a challenge and the rewards that come with it, consider joining ServiceNet’s extraordinary Day Program team. A passion for working with people who are living with a brain injury. Direct experience is great, though we can help you learn what you need to know so long as you have commitment to the work. Responsibilities: This position assists residents with personal care (bathing, dressing, and eating). You provide transportation to/from residential homes and community events. You will help with their exercise programs, play games, work on projects, and share time outside. As a member of the care team, you’d help encourage individuals to attend scheduled therapies, clean, and help keep the program pleasant and comfortable. You will be required to complete daily reports/communications, and ensure resident safety. We provide the same level of care in our homes that we’d want for anyone we love. Qualifications: Direct care experience is great, though we can help you learn what you need to know so long as you have commitment to the work. · Basic computer/office skills Microsoft Office (daily reports/communications).· Physical ability to perform the requirements of this position.· A valid driver’s license and acceptable motor vehicle record.· High School Diploma or GED is required.· Background check.· A hobby or special interest you would enjoy sharing with residents and colleagues, and a sense of humor!
   Schedules: Monday-Friday - 35hr to 40hr positions available
   7:00am-3:00pm
   9:00am-4:00pm
   9:00am-5:00pm
   Pay & Benefits: We offer a wage of $15.50/hour—** plus a bonus of $1.50/hr for every hour worked until 12/31/22 **- $0.75 wage differential for Medication Administration Program (MAP) certification. We provide paid orientation and training for certification in Medication Administration Program (MAP), CPR & First Aid, and Proactive Approaches to Behavioral Challenges (PABC) if applicable. We also offer a generous time-off package; comprehensive health and dental insurance plans; a 403(B) retirement plan, with employer matching; long-term disability benefits; paid life insurance; tuition assistance; and several more benefit options. Interested? We look forward to hearing from you! ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We are proud to be a tobacco-free employer.

   Copy this example

   

5. Post your job

   To find technical support professionals for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any technical support professionals they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level technical support professionals with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   To find technical support professional candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   To successfully recruit technical support professionals, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   If your interviews with technical support professional applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical support professional

   Once you have selected a candidate for the technical support professional position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new technical support professional first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a technical support professional?