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  • Quality Analyst - Remote

    Maximus 4.3company rating

    Indianapolis, IN jobs

    Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. • Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. • Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. • Assist the center with taking calls as needed to support operations and maintain service levels. Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. • Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. • Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. • Maintain strong organizational skills to effectively track monitors across different lines of business • Collaborate in the development and revision of procedures in response to operational changes. • Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. • Make recommendations based on data analysis to enhance performance and service delivery. • Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. • Assist in training initiatives aimed at improving agent performance and overall quality scores. • Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. • Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. • Take calls as needed to support center operations and maintain service levels. • Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. • Perform other duties as assigned by management. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 50,000.00 Maximum Salary $ 61,000.00
    $55k-78k yearly est. Easy Apply 4d ago
  • Payroll Specialist (Workday experience)

    Alignment Healthcare 4.7company rating

    Indiana jobs

    Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Payroll Specialist is responsible for assisting with the day-to-day payroll processing functions and supporting 2,000 employees in a multi-state environment. This position reports to the Payroll Director and involves reviewing timecards for reasonableness and compliance with policies and procedures, submission of accurate information to the Company's payroll processing partner, maintaining compliance with all relevant laws and regulations, and providing support for payroll-related inquiries. The ideal candidate must be a self-starter and independent, have strong attention to detail, an understanding of Workday, and the ability to work with confidential information General Duties/Responsibilities (May include but are not limited to): Process payroll for all employees, ensuring accuracy and compliance with company policies and legal requirements. Perform detailed reviews and audits of payroll registers and related reports to ensure that the payroll information submitted for payroll processing is accurate. Review timecards for reasonableness and compliance with company policy and legal requirements. Reconcile enterprise state and federal tax filings Processes equity settlements from E*TRADE to Workday. Collaborate with HR and finance teams to ensure seamless integration of payroll data with other organizational systems. Assist with ensuring compliance with labor laws, tax regulations, and other applicable laws related to payroll are implemented and followed. Implement and ensure standard reports are used as tools in the payroll processing function to improve efficiency, including as part of timecard review. Perform reconciliations of timecards to various upload files. Assist in implementing and improving payroll processes and systems for greater efficiency. Assist team members with various tasks and responsibilities as assigned. Job Requirements: Experience: Required: 3+ years of experience in multi-state payroll environment and supporting a remote workforce payroll. Proficiency in payroll software and systems -Must have a general understanding of payroll rules and regulations. Highly experienced in processing multi-state tax forms Preferred Experience: Workday Education/Licensure: Required: High School Diploma or GED Certification in Payroll (e.g., Certified Payroll Professional - CPP or Fundamentals of Payroll Concepts - FPC). Preferred: Bachelor's degree in accounting, finance, or related field Will consider significant relevant experience performing payroll in large organization in lieu of a college degree. Other Skills and Requirements: Willing to work overtime and during off hours during payroll processing weeks and on an as needed basis. Proficient in Microsoft Office, especially Excel and creating and using pivot tables, VLOOKUP, etc. Detail-oriented with strong analytical and problem-solving skills Strong understanding of payroll processes, tax laws, and relevant regulations. Excellent organizational and time-management skills with the ability to handle multiple priorities and the ability Strong communication skills and ability to collaborate across departments. Efficient working style with strict adherence to deadlines. Ability to maintain confidentiality and handle sensitive information appropriately. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $53,210.00 - $79,815.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
    $53.2k-79.8k yearly Auto-Apply 60d+ ago
  • UM Inpatient Medical Director (1099)

    Alignment Healthcare 4.7company rating

    Indiana jobs

    Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. Inpatient Utilization Management Medical Director works with Senior Medical Officers, Regional Medical Officers, Extensivists, the Healthcare Services Team (Case managers, Social Workers, Utilization Managers) to develop and implement methods to optimize use of Institutional and Outpatient services for all patients while also ensuring the quality of care provided. Through remote access to our web-based Portal, physician advisors will complete clinical reviews for medical necessity, treatment appropriateness and compliance. GENERAL DUTIES/RESPONSIBILITIES: Perform medical necessity utilization reviews primarily for inpatient and post-acute cases with some outpatient / pre-service reviews as needed in accordance with UM guidelines Lead concurrent review activities, including rounds, peer-to-peers, and utilization management strategies to improve clinical and efficiency outcomes Serve as a clinical leader and educator for the nursing / care management team Process claims reviews, appeals, and second-level reviews as needed in compliance with Medicare (NCD, LCD), internal, and third-party guidelines (e.g., MCG) for Inpatient, Outpatient, Skilled Facilities Level of Care and Pharmacy. Acts as a liaison between the medical staff, utilization review team, and 3rd parties to effectively promote clinically necessary and efficient utilization of care Serves as a Physician member of the utilization review team. Work with Interdisciplinary Teams to help manage complex or high risk cases Contributes to development of clinical strategies to improve member outcomes, efficiency metrics, and quality outcomes Duties may include serving on committees as needed, such as quality, utilization management, credentialing, etc Other duties as may be assigned to the medical director. Supervisory Responsibilities: Oversees assigned staff, if any. Responsibilities may include recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and disciplining employees. Experience: • Required: Minimum of 3 years of experience in hospital-wide or skilled nursing facility position involving clinical care, quality management, utilization / case management, or medical staff governance required • Preferred: Experience as a Physician Advisor or Medical Director a plus Education: Required: Completion of medical school and specialty residency (preferably in internal medicine). Preferred: Board-certification Specialized Skills: • Required: Ability to build rapport with medical staff and management leadership to obtain necessary approvals of new strategies for utilization management. Knowledge of current medical literature, research methodology, healthcare delivery systems, healthcare financial/reimbursement issues, and medical staff organizations. Dedication to the delivery of high-quality, cost-effective, efficient patient care services Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Licensure: • Required: Applicants must have current, non-restricted licensure as required for clinical practice in the state of California. Work Environment: This is a remote position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1 While performing the duties of this job, the employee is regularly required to talk or hear. 2 The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 3 The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
    $208k-260k yearly est. Auto-Apply 60d+ ago
  • Claims Auditor- Remote

    American Health Partners 4.0company rating

    Indianapolis, IN jobs

    American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc. owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnership with nursing home operators, these Medicare Advantage plans manage medical risk by improving patient care to reduce emergency room visits and avoidable hospitalizations. This division currently operates in Tennessee, Georgia, Missouri, Kansas, Oklahoma, Utah, Texas, Mississippi, Louisiana, Iowa, and Idaho with planned expansion into other states in 2024. For more information, visit AmHealthPlans.com. If you would like to be part of a collaborative, supportive and caring team, we look forward to receiving your application! Benefits and Perks include: * Affordable Medical/Dental/Vision insurance options * Generous paid time-off program and paid holidays for full time staff * TeleMedicine 24/7/365 access to doctors * Optional short- and long-term disability plans * Employee Assistance Plan (EAP) * 401K retirement accounts * Employee Referral Bonus Program ESSENTIAL JOB DUTIES: To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation. * Conduct pre-pay and post-pay audits to ensure accurate claims payments and denials * Ensure regulatory compliance and overall quality and efficiency by utilizing strong working knowledge of claims processing standards * Work closely with delegated claim processor to ensure errors are reviewed and corrected prior to final payment * Work assigned claim projects to completion * Provide a high level of customer service to internal and external customers; achieve quality and productivity goals * Escalate appropriate claims/audit issues to management as required; follow departmental/organizational policies and procedures * Maintain production and quality standards as established by management * Participate in and support ad-hoc audits as needed * Other duties as assigned JOB REQUIREMENTS: * Proficient in processing/auditing claims for Medicare and Medicaid plans * Strong knowledge of CMS requirements regarding claims processing, especially regarding skilled nursing facilities and other complex claim processing rules and regulations * Current experience with both Institutional and Professional claim payments * Knowledge of automated claims processing systems * Hybrid role that may require 2-3 days per week onsite at the Franklin, TN office. REQUIRED QUALIFICATIONS: * Experience: * Two (2) years' experience with complex claims processing and/or auditing experience in the health insurance industry or medical health care delivery system * Two (2) years' experience in managed healthcare environment related to claims processing/audit * Two (2) years' experience with standard coding and reference materials used in a claim setting, such as CPT4, ICD10 and HCPCS * Two (2) years' experience with CMS requirements regarding claims processing; especially Skilled Nursing Facility and other complex claim processing rules and regulations * Two (2) years' experience processing/auditing claims for Medicare and Medicaid plans * License/Certification(s): * Coding certification preferred EQUAL OPPORTUNITY EMPLOYER Our Organization does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Organization will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. This employer participates in E-Verify.
    $44k-55k yearly est. 3d ago
  • Inpatient Review Nurse (Must have California LVN / RN License)

    Alignment Healthcare 4.7company rating

    Indiana jobs

    Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Inpatient Review Nurse assists patients through the continuum of care in collaboration with the patient's primary care physician, facility case manager, discharge planner and employing contracted ancillary service providers and community resources as needed. Assures that services are provided at the most appropriate, cost effective level of care needed to meet the patient's medical needs while maintaining safety and quality. Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pacific Time (Required) GENERAL DUTIES/RESPONSIBILITIES: 1. Performs reviews of inpatients with complex medical and social problems. 2. Generates referrals to contracted ancillary service providers and community agencies with the agreement of the patient's primary care physician. 3. Performs follow-up reviews and evaluations of patients in the ambulatory care or lower level of care setting. 4. Reviews inpatient admissions timely and identifies appropriate level of care and continued stay based on acceptable evidence-based guidelines used by AHC. 5. Effectively communicates with patients, their families and or support systems, and collaborates with physicians and ancillary service providers to coordinate care activities. 6. Identifies Members who may need complex or chronic case management post discharge and warm handoff to appropriate staff for ambulatory follow up, as necessary. 7. Communicates and collaborates with IPA/MG as necessary for effective management of Members. 8. Assigns and provides daily oversight of the activities and tasks of the CCIP Coordinator. 9. Records communications in EZ-Cap and/or case management database. 10. Arranges and participates in multi-disciplinary patient care conferences or rounds. 11. Monitors, documents, and reports pertinent clinical criteria as established per UM policy and procedure. 12. Monitors for any over utilization or underutilization activities. 13. Generates referrals as appropriate to the QM department. 14. Enters data as necessary for the generation of reports related to case management. 15. Reports the progress of all open cases to the Medical Director, Director of Healthcare Services and Manager of Utilization Management. 16. Performs other duties as assigned. Minimum Requirements: Experience: • Required: Minimum 3 years of general case management skills. Minimum of two years of experience utilizing Milliman Care Guidelines to justify Inpatient versus Observation Length of stay: including review of diagnosis and length of stay. Two consecutive years related experience in a managed care setting as an inpatient case manager • Preferred: Experience with a Senior population. Education: • Required: Successful completion of an accredited Licensed Vocational Nursing Program • Preferred: Associates or Bachelors Degree Specialized Skills: • Required: Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Excellent critical thinking skills related to nursing utilization review Knowledge of Medicare Managed Care Plans Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Report Analysis Skills: Comprehend and analyze statistical reports. • Preferred: Knowledge and experience in complex/catastrophic case management preferred Licensure: Required: Must have and maintain an active, valid, and unrestricted LVN or RN license in California (Non-Compact) Immediately upon hire, must be willing to obtain LVN and / or RN licensure in Nevada, (Non-compact), Arizona (Compact), North Carolina (Compact), and Texas (Compact) which will be reimbursed by company. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, hand, or feel and talk or hear. 2 The employee is frequently required to reach with hands and arms 3 The employee is occasionally required to climb or balance and stoop, or kneel 4 The employee must occasionally lift and/or move up to 20 pounds. 5 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Pay Range: $77,905.00 - $116,858.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
    $77.9k-116.9k yearly Auto-Apply 9d ago
  • Crisis Counselor - Fully Remote in Indianapolis, IN

    Protocall Services 3.9company rating

    Indianapolis, IN jobs

    Education (one of the following required): Bachelor's Degree from an accredited 4 year college or university. Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Indiana residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
    $47k-62k yearly est. 10d ago
  • Client Relationship Manager

    Cardinal Health 4.4company rating

    Indianapolis, IN jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** + Responsible for regularly reviewing weekly, monthly & quarterly - program activities with the client. + Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented. + Monitors all program's activities and IT projects associated with the program + Includes setting due dates and responsible parties + Follows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are met + Regular reporting out of all program's activities + Solicit feedback from the activity/task owners on sub-tasks + Maintain up-to-date activity timeline, articulate progresses and delays + Develops and manages activities timelines to ensure all deliverables are completed on schedule. + Obtain consensus for activities risks, decisions and closures + Coordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities. + Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met. + Escalate delayed activities to program's leadership + If activity owners are missing deadlines consistently and/or are unresponsive. + Managing contract amendments and project change requests for the client. + Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client. + Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client's Access and Marketing teams. + Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors. + Oversee daily operations and ensure alignment with client expectations and internal standards + Supports audits and regulatory reviews as needed + Ensure financial billing accuracy + Contact healthcare professionals for clarifications and information as needed **_Qualifications_** + Min 5 years related client services experience, preferred + Min 5 years' experience in managing complex program activities with high accountability, preferred + Bachelor's degree preferred + Ability to travel - less than 25% + Proven product knowledge in business area + Licensed pharmacy technician in Texas preferred **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities. + Own and develop tracking tools to achieve specific program management goals and activities. + Create and participate in recurring business review presentations + Recommends new practices, processes, metrics, or models + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $80,900.00 - $92,400.00 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/19/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $80.9k-92.4k yearly 23d ago
  • Non-Acute Pharmaceutical Sales Specialist

    Cardinal Health 4.4company rating

    Indianapolis, IN jobs

    **This role will be 100% remote.** Be a part of the fast-paced Non-Acute pharmaceutical sales team- responsible for winning, maintaining and growing customer relationships. This direct sales and customer account management role is responsible for day-to-day activities like order resolution, placement, and account maintenance as well customer initiatives, sales presentations and more. **_Responsibilities:_** + Wins and retains new business in assigned sales region. + Responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers and strategic accounts. + Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. + Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. **_Qualifications:_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of account management or sales experience, preferred + Strong communication and organizational skills + Strong working knowledge of Microsoft Excel and Outlook + Experience using Salesforce or other CRM systems, preferred **Anticipated pay range:** $57,000 - $81,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being starting on day one of employment. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan & employer match + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/29/2025 and may close sooner depending on the number of applicants. If interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-JC1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $57k-81.6k yearly 12d ago
  • Payment Operations Specialist

    Hoosier Hills 3.7company rating

    Bedford, IN jobs

    Job Description Join Our Award-Winning Team as a Payment Operations Specialist! Forbes has recognized Hoosier Hills Credit Union (HHCU) as one of Indiana's Top Three Credit Unions again in 2025-for the third consecutive year! Are you passionate about solving the needs of our credit union and membership in today's dynamic environment? Are you ready to join a purpose-driven organization committed to making a positive difference in the lives of members and the communities we serve? If you're ready to make a meaningful impact in our Members' lives and our communities, we'd love to meet you! What We Offer: Competitive Salary: $21.92-$27.40, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure regulatory compliance in consumer banking, payment operations and account reconciliation. Supportive Environment: Be part of a collaborative Accounting/Finance team that values your contributions. Growth Opportunities: Advance your career while gaining expertise in electronic payments and banking reconciliation expertise. A Rewarding Career: Join a team dedicated to making a positive difference in members' lives and our communities. Work Environment: This position is based on-site in Bedford, Indiana. Following the completion of your initial onboarding, you'll have the flexibility to work remotely 1 to 2 days per week as part of our hybrid work model. Opportunity Overview: The Payment Operations Specialist supports Team Members and Credit Union Members by serving as experts in Hoosier Hills Credit Union's Electronic Funds Transfer (EFT) services. This role assists the VP of Payment Operations with departmental functions and collaborates with stakeholders to ensure all channels, locations, employees, and members receive effective support. The ideal candidate is passionate about solving challenges in a dynamic environment, designing member-centric solutions that drive business growth, and maintaining a strong understanding of both organizational operations and the member experience. What You'll Do: As a Payment Operations Specialist at Hoosier Hills Credit Union, you will be an integral part of the Payment Operations team, helping us live out our mission: “To be better for our members by making a positive difference in their lives and the communities we serve.” In this role, you will: Deliver exemplary banking services to members through accurate transactions. Including but not limited to professional conversations regarding better mobile or online banking options available to them. Champions quality control and change initiatives; promotes accuracy and consistency by serving as a resource for co-workers. Learning new procedures and products quickly, transferring knowledge to others, and embracing technology and innovation. Resolves problems or discrepancies concerning member accounts, and transitions between responsibilities effectively and efficiently to assist internal staff. Processes and balances daily postings of payrolls, ACH receipt/origination, allotments, and preauthorized withdrawals. Processes Notice of Change (NOC) and Return Image (RI) files from the Federal Reserve. Processes daily share draft files. Verifies the accuracy of postings and resolves any discrepancies. Records and balances all unprocessed items. Returns and processes all Government Reclamations. Processes and corrects all transactions transmitted daily from the Federal Reserve. This would include working with the Commercial Business contacts to coordinate payroll deductions, new member information, corrections, updates, and changes as needed. Enters all rejections, pre-notifications, and more on the Federal Reserve website (Fedline). Remits the final cash letter files to Federal Reserve through Fedline Command. Oversees the iTeller process in making sure all check batches are balanced daily. Works with frontline staff regarding outages. Maintains complete and accurate files of correspondence, reports, postings, and other duty-related information. Reports all branch ECL information to Accounting staff for settlement purposes. Processes ACH files and posts to loans as processed by Repay software. Assists VP, Payment Operations Services as required. Completes annual Bank Secrecy/OFAC and any related training annually as assigned by Training or Compliance Staff. Comply with all applicable BSA/AML laws, rules, regulations, policies, and business practices established by Credit Union management. Perform other duties as assigned to support the Credit Union's mission and success. What We're Looking For: High school diploma or equivalent required. Associates degree or some college-level coursework preferred. 1-3 years of similar or related experience in banking is preferred. Basic knowledge of Microsoft suite products. Basic knowledge of access databases. Work Environment: Typical office setting with climate control and appropriate lighting. May occasionally lift up to 10 pounds. If you're ready to grow your career while ensuring regulatory excellence in a collaborative, mission-driven environment-apply today to join our award-winning team! Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. #hc204841
    $21.9-27.4 hourly 22d ago
  • Billing Representative - Urology

    Aeroflow 4.4company rating

    Carmel, IN jobs

    Job Description Aeroflow Health - Billing Representative - Urology - Fully Remote Opportunity Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health. The Opportunity Within Aeroflow, there are 4 main divisions: Urology, Diabetes, Mom & Baby, & Sleep. Each division specializes in a specific set of medical supplies aimed to treat a medical diagnosis or the symptoms of that diagnosis. Aeroflow Urology focuses on incontinence products such as diapers, underpads, and catheter supplies Supplies are shipped directly to more than 100,000+ patients a month across the nation who have medical insurance and a urinary incontinence diagnosis Aeroflow Urology is a leader in the incontinence industry. With a focus on outstanding customer service, Urology has maintained a 4.9 out of 5 star average on over 7000+ Google reviews The Urology Billing team specifically addresses denied claims that are sent to insurance for payment, provides medical documentation to insurance carriers, addresses insurance audits, and so much more Your Primary Responsibilities We are currently seeking a Urology Billing Representative. The duties and responsibilities for this role include: Performing analytical work of denied claims Research insurance payer requirements Solving problems and finding innovative solutions Ability to prioritize multiple responsibilities Making and receiving calls with a professional demeanor Understanding reimbursement policies Comfort with technology Monitor reports to identify trends, concerns, and/or areas of improvement Discuss findings with the potential of reporting up to management Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance Maintain HIPAA/patient confidentiality Regular and reliable attendance as assigned by your schedule Other job duties assigned Required Qualifications: 2 years recent work history Desired Qualifications: Bachelor's degree from accredited university (any field) Prior work experience in healthcare or health insurance What we look for We are looking for a highly motivated, talented individual with the following qualities: Detail oriented & critical thinker Excellent customer service skills High level of organization Strong decision maker Strong communicator Flexible and adaptable Empathetic, compassionate, inclusive What to expect in the first 30 - 60 days: First 30 days you will be training on: 4 major internal programs Basic & complex strategies for resolving a insurance claim denial Key metrics & KPI's Compliance rules & regulations Training is a combination of modules + one on one with supervisors and billers After 30-45 days, you will be responsible for working an assigned billing report independently, answering phone calls independently, as well as the attending and contributing to the following meetings: Frequent one on one prioritization and Q&A sessions with supervisor Weekly all team meetings with all Urology Billing members Bi-monthly meetings with relevant support teams as needed Expect about 25% of your time to be spent collaborating; 75% of time to be spent working independently What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!! Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements: Family Forward Certified Great Place to Work Certified 5000 Best Place to Work award winner HME Excellence Award Sky High Growth Award If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you! Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $29k-36k yearly est. 30d ago
  • Vice President of Commercial Loan Operations & Servicing

    Hoosier Hills 3.7company rating

    Jasper, IN jobs

    Join Our Award-Winning Team as the Vice President of Commercial Loan Operations & Servicing! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year! Are you passionate about leading commercial lending operations, driving process efficiency, and supporting high-performing teams? Do you thrive in a strategic leadership role that directly impacts business growth and member satisfaction? If you're ready to lead a critical function in a purpose-driven organization, we'd love to meet you! What We Offer: Competitive Salary: $80,203.55 - $120,305.33, Commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and much more. Impactful Work: Your efforts will ensure regulatory compliance while safeguarding members and the Credit Union. Supportive Environment: Work with a team that values your contributions and supports your professional growth. Growth Opportunities: Advance your career within a dynamic and rewarding industry. A Rewarding Career: Be part of a team that's dedicated to making a positive difference in the lives of our members and the communities we serve. Hybrid Work Environment: Enjoy the flexibility of a hybrid work model that allows you to balance in-office collaboration with remote work. Opportunity Overview: As the Vice President of Commercial Loan Operations & Servicing at Hoosier Hills Credit Union, you will play a key leadership role in shaping and executing our commercial lending strategy. This position oversees critical functions including commercial underwriting, loan documentation, servicing, and portfolio performance-while ensuring compliance with regulatory standards and a strong member-first culture. You'll lead a high-performing team committed to operational excellence, driving efficiency, accountability, and continuous improvement across the full lifecycle of commercial lending. As a vital member of the Lending Operations team, you will help advance our mission: “To be better for our members by making a positive difference in their lives and the communities we serve.” If you are passionate about developing people, building strong processes, and making an impact through service and leadership, we invite you to apply and take the next step in your career with Hoosier Hills Credit Union. What You'll Do: Strategic Leadership: Support the development and execution of the Lending Operations vision and strategy. Lead the Commercial Loan Operations and Loan Servicing teams in delivering outstanding service aligned with our Credit Union's Service Promises. Maintain up-to-date knowledge of all Credit Union products and services. Ensure compliance with bylaws, regulations, Board policies, service standards, and procedures. Complete required annual Bank Secrecy Act (BSA)/OFAC and related training. Maintain compliance with all BSA/AML laws and policies. Support audits by providing reports and required data. Establish and enforce policies and procedures for Commercial Loan Origination and Loan Servicing. Provide proactive insights on industry trends to align with Credit Union goals and manage risk. Continuously evaluate processes and technologies, recommending improvements and new solutions to enhance efficiency and member/staff experience. Promote collaboration and transparency between Loan Origination, Servicing, and business partners. Serve as the subject matter expert for Commercial Loan Origination and Loan Servicing. Team Development: Foster a culture of innovation, accountability, transparency, and continuous improvement. Promote a strong member-first and staff-first mindset throughout your teams. Develop team members by identifying improvement areas and providing coaching, training, and corrective feedback. Hold team members accountable for performance, professionalism, and behavior. Recognize and reward high-performing employees. Meet with each team member monthly to review performance, set goals, and create development plans. Build and maintain a succession plan to ensure continuity in critical Commercial Loan Origination and Loan Servicing roles. What We're Looking For: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field. Relevant Experience: At least 5 years of experience in Credit or Loan Administration, preferably in a credit union or similar institution. Must have extensive knowledge in credit underwriting and analysis, commercial loan documentation requirements, and various loan servicing activities. Skills & Attributes: Proven leadership and people management skills with the ability to motivate and guide a team. Strong understanding of commercial credit analysis, documentation, and servicing procedures. Strategic thinker with a track record of process innovation and operational efficiency. Excellent interpersonal, analytical, and problem-solving abilities. Ability to manage confidential information with discretion and professionalism. Proficiency in lending systems and standard office software (Word, Excel, Outlook). Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're ready to make a lasting impact on our lending operations while growing your career in a collaborative, mission-driven environment-apply today to join our award-winning team! PM19
    $80.2k-120.3k yearly 60d+ ago
  • Product Documentation Specialist, (Remote)

    Maximus 4.3company rating

    Fort Wayne, IN jobs

    Description & Requirements We are seeking a detail-oriented Product Documentation Specialist to create, maintain, and improve internal documentation that supports our teams and operations across US Services. The ideal candidate has strong writing skills, works collaboratively with internal and external stakeholders, and contributes to process improvements through clear, accurate documentation. NOTE: This position focuses on operational and process documentation, not technical or engineering documentation. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Collaborate with internal departments on a regular basis to understand business requirements and needs, participate in working sessions and acquire feedback on documentation. - Perform strategic and ad-hoc data work in support of Product Managers and Product Owners - Analyze and manage moderately complex business process flows and updates to system process flows and requirements. - Create and maintain technical documentation / product development & customer education materials - Create and maintain internal documentation for the Connection Point team included but not limited to job aids and on-boarding materials. - Work with Product Managers, Product Owners and Product Analysts to ensure accurate documentation is maintained. - Oversee multiple forms of documentation audits on existing documentation in SharePoint and Confluence. - Manage and maintain process improvements. This includes but is not limited to collaboration with PM's, PO's and PAs and in some cases other Connection Point departments. - Create, update, and maintain internal and documentation, including process guides, work instructions, and training materials. - Collaborate with internal and external stakeholders to gather requirements and ensure documentation accurately reflects processes and procedures. - Review and improve existing documentation to enhance clarity, usability, and compliance with standards. - Support process improvement initiatives by documenting changes, workflows, and system updates. - Utilize document management systems and Microsoft Office tools to organize and distribute documentation effectively. Minimum Requirements - Bachelor's Degree or equivalent experience and 3+ Years. - Preferred SAFe Agile Certification(s). - Preferred Jira/Confluence experience. - Preferred learning development / documentation experience. - Preferred technical writing experience. - Bachelor's degree in a related field, or an equivalent combination of education and experience. - 3 years' relevant experience with documentation and supporting process improvement initiatives. - Strong attention to detail and organizational skills. - Excellent written communication skills with the ability to create clear, concise, and accurate documentation. - Experience working collaboratively with internal stakeholders to gather information and develop documentation. - Familiarity with document management tools and Microsoft Office (Word, Excel, PowerPoint, SharePoint). - Ability to manage multiple documentation projects simultaneously and meet deadlines. Preferred Requirements - Previous experience in product documentation, writing, or business support role. - Knowledge of process improvement methodologies Home Office Requirements - Maximus provides company-issued computer equipment and cell phone - Reliable high-speed internet service * Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity * Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 68,000.00 Maximum Salary $ 75,000.00
    $27k-36k yearly est. Easy Apply 4d ago
  • Virtual Care Summer Non-Clinical Intern

    Parkview Health 4.4company rating

    Fort Wayne, IN jobs

    Virtual Care is part of the larger Nursing Informatics team # reporting to Michelle Charles, SVP. Informatics focuses on the use of technology in the care of patients, as well as data analysis. The Virtual Care team is seeking an intern who will work in a hybrid of remote (local to Fort Wayne only) and on-site at the hospitals and the Business # Technology Center. Remote work will involve the use of a Parkview provided laptop to assist with data gathering, validation, and analysis. The various project work experienced as an intern provides a great opportunity to learn about healthcare and will prepare them for future roles. The intern will receive training on the technology used in the hospital and department which the Virtual Care team supports, such as iPhones, iPads, video equipment, etc. Once trained, the intern may go to the hospital units helping to support the use of these devices or other technologies (working alongside other Virtual Care team members). The intern may be involved in observing and assisting with the implementation of new processes. For remote work, the intern may complete chart audits, gather data, create reports, and assist the teams with other similar tasks. Actual duties will depend upon the project work at that time. Students will need to have knowledge of Microsoft Office tools, specifically Excel. Background in data analysis and data visualization is a plus. Students should be willing and able to assist the Virtual Care team in providing technical and workflow support in the hospital/department setting following training. Students will need good communication skills, as they may be interacting with Nurses and Patient Care Techs in the hospital. Work Schedule Monday#Friday, typically 8:00 a. m. #5:00 p. m. (day shift). Some flexibility may be available. An internship is structured for 24#40 hours per week. The preferred areas of study are students studying Nursing, Health Informatics, or similar fields with an interest in healthcare technology are encouraged to apply. All years of study are welcome. # Additional Notes: Applicants must have their own transportation for local travel between hospitals and the Business # Technology Center. Must be current undergraduate college student or graduate college student. Specific educational focus or degree may be preferred, depending on the internship hosting department. A specific license and/or certification may be preferred, depending on the hosting department of the internship. GPA of 3. 0 or above Submission of Cover Letter Resume and Letter of Recommendation. Other qualifications may vary by department of internship.
    $24k-28k yearly est. 60d+ ago
  • Culinary Remote Call Center PRN

    Intermountain Health 3.9company rating

    Indianapolis, IN jobs

    Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. **Work Schedule** + **PRN, on call or as needed** + **Remote Position, must be a Utah Resident** + **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening + **Hours of Operation:** Sunday-Saturday 0630 - 1930 + **Required:** Rotating holidays and weekends + **Benefits Eligible: No** **Essential Functions** + Takes patient meal selections and modifies them using system standards to meet provider orders. + Checks trays for accuracy during meal assembly. + Communicates clearly to both clinical and culinary caregivers. + Collects and inputs nutrition screening information + May complete calorie count and nutrition analysis as dictated by facility + Utilizes a computer to run reports and take orders. + Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels) + Performs accurate credit transactions according to system standards and independently resolves basic customer service issues. **Skills** + Nutrition + Diet Management + Computer Literacy + Interpersonal Communication + Active Listening + Coordinating tasks with others + Patient Interactions + Attention to detail **Qualifications** + Virtual Screening through Microsoft Teams before application submitted to Hiring Manager + **Residential Home address and work from home address must be within the state of Utah** + **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services) + Experience in Food Service, Nutrition Services, or healthcare call center (preferred) + Demonstrated ability to work with modified diets (preferred) + Demonstrated ability to provide exceptional customer service (preferred) **Physical Requirements:** + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Remain standing for long periods of time to perform work. + Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals. **Location:** Vine Street Office Building **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.22 - $23.68 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $27k-32k yearly est. 8d ago
  • Facilities Maintenance Support

    Trilogy Health Services 4.6company rating

    Indiana jobs

    JOIN TEAM TRILOGY Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest. POSITION OVERVIEW Job Summary Directs and partners with home office teams and campus leaders on the efficient operations of the campus Facility Operations and Environmental Services teams. Monitors operations for efficiency and safety and ensures that all applicable regulatory requirements are met. Assists in new construction projects and bed additions and partners with company vendors to ensure the highest levels are service are being provided. Roles and Responsibilities * Ensures all facility operations and environmental services programs are achieved at the campus level through management of assigned Home Office Support. * Focuses on maintenance audits, room, equipment preventative maintenance, Life Safety Survey, management of capital equipment replacement and overall, first impression of campus interior/exterior. * Partners with Divisional Vice Presidents to ensure assigned Home Office Support are following cultural expectations, sales goals, and directional needs as requested. * Provides recommendations on modifications to policies and procedures as well as offer new best practices ideas to improve company services. * Conducts campus visits and ensures assigned Home Office Support are getting to campuses as frequented as needed to assure that standards are implement, met, and followed. * Aids campus and leaders in the event of an emergency affecting the Life Safety System or structural integrity of the campus. * Partners with construction staff for the completion of new construction and bed additions. * Assists with resources and guidance for obtaining supplies and equipment. * Partners with vendors to ensure campuses receiving the highest levels of service are being provided. * Assists in the development of new training programs to ensure that plant operations and environmental services teams are current and up to date with regulatory and company standards. * Partners with senior leadership, Home Office Support teams, and campus leadership to ensure accountability and execution of financial budgets and controllable expenses and parameters for the Plant Operations and Environment Services departments. * Communicates with State Surveyors as needed pertaining to Life Safety Survey issues. * Supports the execution of environmental protocols and procedures. * Oversees and maintains current education with fire life and safety and building code regulations and develop corrective plans for fire life safety deficiencies. * Develops, manages, and executes 5-year capital plans for multiple buildings through property condition assessments. * Other duties as assigned. Qualifications Education: Associate Degree Experience: 1-3 years Licenses and Certifications Bachelors Preferred Physical Requirements Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus. LOCATION US-IN- North Indiana Division IN BENEFITS * Competitive salaries and weekly pay * 401(k) Company Match * Mental Health Support Program * Student Loan Repayment and Tuition Reimbursement * Health, vision, dental & life insurance kick in on the first of the month after your start date * First time homebuyers' program * HSA/FSA * And so much more! TEXT A RECRUITER Lauren ************** LIFE AT TRILOGY Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged. Flexibility is what you want, and flexibility is what you'll get. Come into the office because you want to - not because you have to. At Trilogy, we're proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you. Six months of training, orientation and fun! We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back. Other Details: ABOUT TRILOGY HEALTH SERVICES As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws. FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT. Job Summary Directs and partners with home office teams and campus leaders on the efficient operations of the campus Facility Operations and Environmental Services teams. Monitors operations for efficiency and safety and ensures that all applicable regulatory requirements are met. Assists in new construction projects and bed additions and partners with company vendors to ensure the highest levels are service are being provided. Roles and Responsibilities * Ensures all facility operations and environmental services programs are achieved at the campus level through management of assigned Home Office Support. * Focuses on maintenance audits, room, equipment preventative maintenance, Life Safety Survey, management of capital equipment replacement and overall, first impression of campus interior/exterior. * Partners with Divisional Vice Presidents to ensure assigned Home Office Support are following cultural expectations, sales goals, and directional needs as requested. * Provides recommendations on modifications to policies and procedures as well as offer new best practices ideas to improve company services. * Conducts campus visits and ensures assigned Home Office Support are getting to campuses as frequented as needed to assure that standards are implement, met, and followed. * Aids campus and leaders in the event of an emergency affecting the Life Safety System or structural integrity of the campus. * Partners with construction staff for the completion of new construction and bed additions. * Assists with resources and guidance for obtaining supplies and equipment. * Partners with vendors to ensure campuses receiving the highest levels of service are being provided. * Assists in the development of new training programs to ensure that plant operations and environmental services teams are current and up to date with regulatory and company standards. * Partners with senior leadership, Home Office Support teams, and campus leadership to ensure accountability and execution of financial budgets and controllable expenses and parameters for the Plant Operations and Environment Services departments. * Communicates with State Surveyors as needed pertaining to Life Safety Survey issues. * Supports the execution of environmental protocols and procedures. * Oversees and maintains current education with fire life and safety and building code regulations and develop corrective plans for fire life safety deficiencies. * Develops, manages, and executes 5-year capital plans for multiple buildings through property condition assessments. * Other duties as assigned. Qualifications Education: Associate Degree Experience: 1-3 years Licenses and Certifications Bachelors Preferred Physical Requirements Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus. Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
    $49k-69k yearly est. Auto-Apply 60d+ ago
  • Coordinator II, Performance Monitoring

    Cardinal Health 4.4company rating

    Indianapolis, IN jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **What Performance Monitoring contributes to Cardinal Health:** Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. **Responsibilities:** + Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit. + Conduct case audits to ensure correct process steps have been followed for the "patient journey" + Monitor calls and provide effective written feedback + Maintain knowledge of the client's program and product/service offerings. + Interpret and transcribe inbound and outbound calls from patients and health care providers. + Identify adverse events when monitoring calls. + Ensure documentation is in order following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, integrated task teams + Maintain a work pace appropriate to the workload **Qualifications** + HS Diploma, GED or technical certification in related field or equivalent experience, preferred. + 2 years' call center or transcriptionist experience preferred. Certified Medical Transcriptionist (CMT) qualification would be an asset. + 2 years' quality review experience preferred. + Knowledge of medical terminology preferred. + Exceptional listening skills required. + Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) + Multi-tasking, time management and prioritization skills considered an asset. + Bilingual Spanish would be an asset. **What is expected of you and others at this level** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Training and Work Schedules** : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST. **Remote Details:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated hourly range:** $18.35 per hour - $26.40 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/2/2026. If interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $18.4-26.4 hourly 4d ago
  • Software Engineer in Test

    Alignment Healthcare 4.7company rating

    Indiana jobs

    Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. We are seeking to add a Software Engineer in Test with a high level of experience, and who have shown an extreme ability to learn advanced technologies. The products and services that we develop will enable next generation care delivery models for seniors. We are looking for talented engineers to execute amazing web & mobile app experiences for our users. The ideal candidate will enjoy working alongside other engineers, data scientists, designers, users, and clinicians, collaborating on the various layers of our AVA platform. General Duties/Responsibilities (May include but are not limited to): Work directly with product management and your team while analyzing and decomposing complex software requirement into simple stories for planning and execution. Build, enhance and maintain test automation frameworks for scalability, reliability, and performance. Experience in best software development for test suite automation and frameworks and documentation, making sure designs meet requirements, and delivering high quality software on tight schedules. Collaborate with your team to manage and estimate the size and complexity of the features. Perform the technical design, implementation, and testing of features and commit to stories can be accomplished in an iteration. Own system and feature quality throughout the development, testing and deployment phases to ensure quality delivery expectations are met. Drive value and build to continuously improve the quality of the team's deliverables. Conduct new technology research, proof of concept, and design work that will provide direction for the enhancement of the overall system and products. Contribute to software engineering best practices for design, coding standards, performance, security, delivery, and maintainability. Supervisory responsibilities: N/A Minimum Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Experience 2+ years professional experience in software development experience or MS in Computer Science, including object-oriented design or object-oriented programming Solid understanding of computer science fundamentals in data structures, algorithm design and analysis. Demonstrated track record of delivering test automation, quality requirements, designing functional and performance test suites and producing deliverables that exceed commitments Experience in design and implementation of large-scale web applications, APIs, frameworks, and databases. Experience in following software development best practices through architectural reviews, CI/CD build automation & deployment, automated test frameworks and continuous performance monitoring using Java, C#, ASP.NET, MVC and ASP.NET Web API Demonstrated proficiency with HTML, CSS, JavaScript, jQuery and js. 1+ years of experience with Web Services lifecycle (design, build, test, deploy), API versioning and design approaches, tools, inter-operability, and SOA concepts. Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Demonstrated experience designing, creating, testing, and consuming REST APIs with a focus on security, high availability and scalability. Excellent oral and written communication skills. Hunger to learn with an intense technical curiosity. Critical thinker and solutions-oriented. Strong analytical and problem-solving skills. Education/Licensure: Bachelor's Degree in Computer Science or related field Other: Hands on experience with Cloud services (AWS, Azure, Google Cloud Platform). Hands on experience with Design and Development of Micro-services. Experience building large-scale, multi-tiered, distributed systems Familiarity with React A proven track record of software delivery through all phases of development Healthcare domain software development experience. Hands on experience developing, delivering, and supporting publicly facing web applications. Experience developing with .NET Core. Mobile experience Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact ****************** . Pay Range: $91,651.00 - $137,477.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
    $91.7k-137.5k yearly Auto-Apply 60d+ ago
  • Regional Director of Operations Crunch Fitness

    Crunch 3.9company rating

    Noblesville, IN jobs

    Benefits: Bonus based on performance Competitive salary Paid time off Training & development Employee discounts Health insurance Regional Director of Operations | Fit Fusion (a Crunch Fitness Franchisee) The Regional Director of Operations will be responsible for strategic planning, execution, and optimization of day-to-day operations, ensuring efficiency, and contributing to organizational success in a specific region. This role involves overseeing operations initiatives across multiple locations, leveraging analytics to drive data-driven decision-making, while implementing strategies and processes to increase sales, operational efficiency and increase the customer lifetime value. The ideal candidate will have a deep understanding of both operations and sales with extensive experience in leading teams in a multi-location environment. The leader we are looking for possesses excellent organizational, leadership, teamwork and communication skills, and has a proven career track record with progressive levels of responsibility in the fitness industry. The contributions of this Regional Director will drive sales while continuing to strengthen member relationships while helping us drive business objectives for revenue, profitability and growth. Responsibilities Operational Oversight Develop and implement operational strategies and processes to optimize facility performance throughout a region of Crunch locations. Oversee multi-unit operations including training & development with an emphasis on performance management of the general manager team. Manage facility budgets and report on key performance indicators. Oversee regional program on facility management including gym audits to ensure all locations follow brand standards. Identify and implement process improvements to enhance efficiency and productivity. Team Management Lead and motivate a team of fitness professionals, including general managers and assistant general managers throughout a specified region. Conduct performance evaluations, provide feedback, and develop staff training programs. Institute practices to achieve goals and monitor key performance indicators for each location based on analysis of both current and historical data. Sales and Production Monitor goals for sales and production for the network Collaborate with VP of Operations on key initiatives designed to drive top sales in both the membership category and personal training. Train and develop gym level leadership on both sales and member experience to accelerate network growth. Other Responsibilities Work in collaboration with New Gym Openings team to ensure a successful location openings. Oversee execution of promotional events designed to enhance sales and the member experience. Implement new programs and services to adhere to Crunch brand standards. Qualifications Bachelor's degree in a related field; MBA preferred 5+ years of experience in fitness leadership roles, with at least 5 years in a multi-location or franchisee environment Proven track record of operational excellence in the fitness industry Strong expertise in business analytics, including proficiency member management systems Demonstrated ability to use data analytics to improve customer lifetime value and increase network performance Excellent project management skills with the ability to prioritize, manage multiple initiatives, and meet deadlines Outstanding leadership, communication, and interpersonal skills with the ability to collaborate across departments Passion for fitness and wellness, with a commitment to staying current on industry trends and innovations Ability to travel extensively throughout a specific region of Fit Fusion locations Ability to relocate Reporting Structure Reports directly to the Vice President of Operations Works in conjunction with the location specific management teams Flexible work from home options available.
    $26k-35k yearly est. 32d ago
  • Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)

    Maximus 4.3company rating

    Evansville, IN jobs

    Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus. This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area. Key Areas of Responsibility - Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials. - Developing new programs for customer engagement including integrated marketing programs from concept to execution - Drive Maximus Federal solutions and offerings. - Manage digital and social media strategies across the federal market - Build, manage, and coach a high-performing marketing team. - Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports. - Work closely with the growth leaders to align sales and marketing strategies - Maintain brand standards and ensure compliance across all marketing and communications channels. - Build long-term relationships with employees, clients, government officials, and stakeholders. - Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company. - Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement. - Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation. This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions. Qualifications: -15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team. -Previous experience at a corporation focused on the Federal sector. -Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered. -MA degree in Marketing, Communication, or similar relevant field, preferred. -Outstanding communication, presentation, and leadership skills. -In-depth knowledge of the Federal sector. -Critical thinker with problem-solving skills. -Strong interpersonal and communication skills. Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 216,155.00 Maximum Salary $ 292,455.00
    $102k-189k yearly est. Easy Apply 4d ago
  • Crisis Counselor - Fully Remote in Terre Haute, IN

    Protocall Services 3.9company rating

    Terre Haute, IN jobs

    Education (one of the following required): Bachelor's Degree from an accredited 4 year college or university. Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Indiana residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
    $47k-61k yearly est. 10d ago

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