Receptionist jobs at The Goodman Group

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records, and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Schedule: Morning - 7am - 3pm Afternoon - 3pm - 11pm Overnight - 11pm - 7am What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $16- $18 Hourly Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records, and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Schedule: Morning - 7am - 3pm Afternoon - 3pm - 11pm Overnight - 11pm - 7am What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $16- $18 Hourly Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Schedule:1st shift - 8:00am to 4:30pm, Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer phone calls, take messages, and forward them to the appropriate person when necessary. Provides callers with information such as company address, directions to the property location, property fax numbers, website, and other related information. Type, make copies, send, and receive faxes. Assist residents in their concerns and complaints. Assist in preparing correspondence that needs to be mailed and/or faxed. Retrieve records as needed. File resident and guest information, documents, and correspondence. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.) Provide new tenants with the following: Tenant form, Parking Pledge form, Gate Key form, and Vehicle Information form. Update and maintain filing system. Place orders and/or request services from property vendors. Distribute incoming mail and/or open it when necessary. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience High school diploma or GED; some college preferred Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills Minimum six months related experience and/or training. Bi-lingual English/Spanish may be required at some locations Previous work experience in the hospitality industry highly preferred Position Supervision Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board's endeavors, and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we've been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected. We are seeking a highly motivated and bilingual individual to fill the role of a Full-Time Receptionist at our Kissimmee, FL division office. This person should be friendly and outgoing, able to multitask, and be extremely attentive, organized, and detail-oriented.As the Receptionist, you will be the first to greet each resident, assist with daily operations of the community, help with general office administrative work, including following up with emails, answering phones, and relaying messages to the appropriate individuals. Applicants Must: Have previous Office or administrative experience Be professional, organized, and self-motivated Possess strong written and verbal communication skills Hold a valid license to operate a motor vehicle with a clean driving record Have a proficiency with Microsoft Office and general computer skills Be bilingual - English/Spanish Benefits and Compensation: Salary commensurate with experience and qualifications Training and Support provided Work-life balance Sentry Management is an Equal Opportunity Employer

Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board's endeavors and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we've been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected. We are seeking a highly motivated individual to fill the role of a Full-Time Receptionist at a Home Owners Association in the Orlando, market. This person should be friendly and outgoing, able to multi-tasks and be extremely attentive, organized and detail orientated.As the Receptionist, you will be the first to greet each resident, assist with daily operations of the community, help with general office administrative work; including following up with emails, answering phones and relaying messages to the appropriate individuals. Applicants Must: Have previous Office or administrative experience Be professional, organized and self-motivated Possess strong written and verbal communication skills Hold a valid license to operate a motor vehicle with a clean driving record Have a proficiency with Microsoft Office and general computer skills Benefits and Compensation: Salary commensurate with experience and qualifications Training and Support provided Work-life balance Sentry Management is an Equal Opportunity Employer

Job Description Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board's endeavors and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we've been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected. We are seeking a highly motivated individual to fill the role of a Full-Time Receptionist at a Home Owners Association in the Orlando, market. This person should be friendly and outgoing, able to multi-tasks and be extremely attentive, organized and detail orientated. As the Receptionist, you will be the first to greet each resident, assist with daily operations of the community, help with general office administrative work; including following up with emails, answering phones and relaying messages to the appropriate individuals. Applicants Must: Have previous Office or administrative experience Be professional, organized and self-motivated Possess strong written and verbal communication skills Hold a valid license to operate a motor vehicle with a clean driving record Have a proficiency with Microsoft Office and general computer skills Benefits and Compensation: Salary commensurate with experience and qualifications Training and Support provided Work-life balance Sentry Management is an Equal Opportunity Employer

Schedule:1st shift - 8:00am to 4:30pm, Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer phone calls, take messages, and forward them to the appropriate person when necessary. Provides callers with information such as company address, directions to the property location, property fax numbers, website, and other related information. Type, make copies, send, and receive faxes. Assist residents in their concerns and complaints. Assist in preparing correspondence that needs to be mailed and/or faxed. Retrieve records as needed. File resident and guest information, documents, and correspondence. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.) Provide new tenants with the following: Tenant form, Parking Pledge form, Gate Key form, and Vehicle Information form. Update and maintain filing system. Place orders and/or request services from property vendors. Distribute incoming mail and/or open it when necessary. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience High school diploma or GED; some college preferred Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills Minimum six months related experience and/or training. Bi-lingual English/Spanish may be required at some locations Previous work experience in the hospitality industry highly preferred Position Supervision Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties Duties and Essential Functions include the following. Other duties may be assigned to meet business needs. Answer phone calls, take messages, and forward them to the appropriate person when necessary. Provides callers with information such as company address, directions to the property location, property fax numbers, website, and other related information. Type, make copies, send, and receive faxes. Assist residents in their concerns and complaints. Assist in preparing correspondence that needs to be mailed and/or faxed. Retrieve records as needed. File resident and guest information, documents, and correspondence. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.) Provide new tenants with the following: Tenant form, Parking Pledge form, Gate Key form, and Vehicle Information form. Update and maintain filing system. Place orders and/or request services from property vendors. Distribute incoming mail and/or open it when necessary. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Position Type/Expected Hours of Work This is a full-time non-exempt position. Schedule of the position will be determined by the property and/or department. This schedule may change to accommodate the business needs of the property. Required Education and Experience High School diploma or GED Previous experience working in a similar role with computers and software used in an office environment. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write professional and business correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties Duties and Essential Functions include the following. Other duties may be assigned to meet business needs. Answer phone calls, take messages, and forward them to the appropriate person when necessary. Provides callers with information such as company address, directions to the property location, property fax numbers, website, and other related information. Type, make copies, send, and receive faxes. Assist residents in their concerns and complaints. Assist in preparing correspondence that needs to be mailed and/or faxed. Retrieve records as needed. File resident and guest information, documents, and correspondence. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.) Provide new tenants with the following: Tenant form, Parking Pledge form, Gate Key form, and Vehicle Information form. Update and maintain filing system. Place orders and/or request services from property vendors. Distribute incoming mail and/or open it when necessary. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Position Type/Expected Hours of Work This is a full-time non-exempt position. Schedule of the position will be determined by the property and/or department. This schedule may change to accommodate the business needs of the property. Required Education and Experience High School diploma or GED Previous experience working in a similar role with computers and software used in an office environment. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write professional and business correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As a Receptionist for the firm, you will be the first point of contact for our company. Coordinating front-desk activities including answering and forwarding calls to the appropriate party is your primary responsibility. The overall package offered for this position is a competitive hourly rate, paid time off, medical and dental benefits, annual reviews, opportunities for advancement as well as an aesthetically pleasing office with a full cafeteria and outdoor patio centrally located to 95 and the turnpike. Responsibilities: • Answering and forwarding incoming phone calls to the appropriate departments/employees • Address all internal, external and client queries with a high degree of professionalism • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) • Schedule and maintain the calendar of conference rooms • Ensure reception area is tidy and presentable • Receive, sort executive mail. Required Competencies: • Ability to effectively communicate both verbally as well as email • Professionalism in attire and punctuality • Microsoft Office (Word & excel) • Ability to work independently Required Education and Training: • High school diploma or equivalent

Requirements Previous experience in front desk operations or hospitality management is preferred. Strong phone etiquette and communication skills are essential. Familiarity with hotel management software is a plus. Bilingual abilities are highly desirable to accommodate diverse guests. Ability to work flexible hours, including weekends and holidays as needed. Excellent organizational skills with attention to detail. A passion for providing outstanding guest services in a resort or hotel environment Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are currently seeking a part-time Front Desk Agent for our property. Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport! Duties and Responsibilities: · Register and assign rooms to guests. · Issue room key and escort instructions directly to guest. · Sort, and track incoming mail, messages and packages. · Transmit and receive messages using all communication avenues, GPX, phone etc. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest, as needed. · Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable. · Ability to accurately use various office software. · Assist with room service orders and room calls if available to leave front desk. · Have a full working knowledge and expertise of each shift including night audit. Requirements: Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Standing for long periods of time. Working weekends is a requirement. Other duties may be assigned. EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Salary Description $15-$17

Requirements Must have hotel experience. Must have a comprehensive knowledge of all hotel departments and functions. Must have good mathematical and computer skills. High school education required. Relevant training and experience and additional education preferred. CPR and first aid training preferred. Additional language ability preferred. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Understands and communicates the Stepstone Mission and Core values. Expresses ideas and conveys information clearly, effectively, and professionally. Actively listens to others. Conveys company information, decision, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers. Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, reading. Minimum pulling of 20 pounds. Other duties may be assigned. EOE/M/F/V/D

Job Description The Receptionist serves as the first point of contact for residents, visitors, vendors, and guests of the homeowners association. This role provides exceptional customer service, administrative support, and office coordination to ensure smooth daily operations. The Receptionist works closely with the Property Manager and management team to maintain a professional and welcoming environment for the community. Key Responsibilities: Greet residents and visitors in a friendly, professional manner. Answer incoming calls, respond to general inquiries, and direct calls or messages to appropriate staff. Provide accurate information regarding community policies, office procedures, events, and amenity access. Assist residents with forms, applications, and basic service requests. Maintain organized files, records, and documentation according to HOA procedures. Manage incoming and outgoing mail, packages, and deliveries. Assist with preparing newsletters, notices, and communication materials. Support the management team with scheduling, data entry, reports, and correspondence. Maintain office supplies and notify management of items needing replenishment. Assist with resident account questions and direct homeowners to the appropriate staff member for further assistance. Help coordinate resident check-ins for meetings, events, and appointments. Log maintenance requests and ensure they are forwarded to the proper department or vendor. Maintain the cleanliness and organization of the front desk, lobby, and common office areas. Monitor visitor access and ensure compliance with community policies. Update bulletin boards, digital screens, and community information displays as needed. Full-Time Mon-Fri 8:30am-5pm & alternating Saturdays 9am-1pm Salary: Up to $22 DOE ** Start Date: January 2026** DO NOT APPLY IF YOU LIVE MORE THAN 30 MINUTES FROM THE PORT ST. LUCIE AREA.

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team at Vacation Village at Parkway. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Location: Vacation Village at Parkway Address: 2975 Arabian Nights Blvd, Kissimmee, FL 34747 Pay Rate: $16/hr Shifts: AM and PM Shifts, includes a weekend shift What You'll Do: Greet every guest with a smile and provide outstanding customer service from check-in to check-out Answer guest inquiries and resolve issues quickly and professionally Manage room assignments, reservations, and billing with accuracy Process payments and handle cash transactions confidently Review reservations and prepare for daily arrivals Maintain front desk procedures, including key control and registration audits Ensure confidentiality and security protocols are followed Collaborate with the team to keep operations running smoothly Take initiative and support various tasks as needed What We're Looking For: A friendly, dependable, and customer-focused personality Strong communication and multitasking skills Basic math skills and comfort handling payments Ability to stay organized in a busy environment Tech-savvy with a willingness to learn new systems Detail-oriented and trustworthy with guest information Previous hospitality or customer service experience is a plus Flexibility to work evenings, weekends and holidays as needed Why Join Us? Work in a welcoming, team-oriented resort environment Opportunities to grow within hospitality and resort operations Be part of creating memorable experiences for our guests every day Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

Job Details 712 - Jacksonville Crowne Plaza - Jacksonville, FL Full TimeDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Prior hospitality experience preferred, but not required. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Stand 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team at Palm Beach Shores Resort. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Location: Palm Beach Shores Resort Address: 181 S Ocean Ave, Palm Beach Shores, FL 33404 Pay Rate: $18.50/hr Shifts: Primarily PM Shift, May include a weekend shift What You'll Do: Greet every guest with a smile and provide outstanding customer service from check-in to check-out Answer guest inquiries and resolve issues quickly and professionally Manage room assignments, reservations, and billing with accuracy Process payments and handle cash transactions confidently Review reservations and prepare for daily arrivals Maintain front desk procedures, including key control and registration audits Ensure confidentiality and security protocols are followed Collaborate with the team to keep operations running smoothly Take initiative and support various tasks as needed What We're Looking For: A friendly, dependable, and customer-focused personality Strong communication and multitasking skills Basic math skills and comfort handling payments Ability to stay organized in a busy environment Tech-savvy with a willingness to learn new systems Detail-oriented and trustworthy with guest information Previous hospitality or customer service experience is a plus Flexibility to work weekends and holidays as needed Why Join Us? Work in a welcoming, team-oriented resort environment Opportunities to grow within hospitality and resort operations Be part of creating memorable experiences for our guests every day Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team at Mizner Place at Weston. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Location: Mizner Place at Weston Town Center Address: 1775 Bonaventure Blvd, Weston, FL 33326 Pay Rate: $16/hr Shifts: Combination of AM and PM shifts, Includes a weekend shift What You'll Do: Greet every guest with a smile and provide outstanding customer service from check-in to check-out Answer guest inquiries and resolve issues quickly and professionally Manage room assignments, reservations, and billing with accuracy Process payments and handle cash transactions confidently Review reservations and prepare for daily arrivals Maintain front desk procedures, including key control and registration audits Ensure confidentiality and security protocols are followed Collaborate with the team to keep operations running smoothly Take initiative and support various tasks as needed What We're Looking For: A friendly, dependable, and customer-focused personality Strong communication and multitasking skills Basic math skills and comfort handling payments Ability to stay organized in a busy environment Tech-savvy with a willingness to learn new systems Detail-oriented and trustworthy with guest information Previous hospitality or customer service experience is a plus Flexibility to work weekends and holidays as needed Why Join Us? Work in a welcoming, team-oriented resort environment Opportunities to grow within hospitality and resort operations Be part of creating memorable experiences for our guests every day Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

This position combines Night Auditor responsibilities (generally two shifts per week) with Front Desk duties (generally three shifts per week). The Night Auditor handles daily accounting tasks such as reporting revenues with account transactions during business hours as well as Front Desk duties to accommodate late-night guests who might arrive after 11PM and those guests already in-house. Responsibilities include reconciling credit card transactions and financial records for the organization's bookkeeping department to ensure all transactions are accounted for. The Night Auditor verifies that all revenue and expenses are claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail, and checking room rates to ensure accuracy. This position will assist guests/owners during registration, room moves, guest calls, key assists, and emergency situations. The Night Auditor is the first point of contact for security and guest incidents that occur during the 11PM - 7AM timeframe. The Front Desk clerk is primarily responsible for assisting every guest in checking in and out and assuring that resort guests feel welcome. This position will also answer phones and direct calls to appropriate departments as needed, and will assist guests/owners during registration, room moves, guest calls, key assists, and emergency situations. SPECIFIC RESPONSIBILITIES: Core duties and responsibilities include the following: Other duties may be assigned. Front Desk Clerk: Provide the highest level of customer service by assisting guests and ensuring that any issues or challenges are addressed in a professional and timely manner. Process guests check in and offer additional services that the guest may need. Process guests check outs and ensure no open balances are present Demonstrate strong oral and written skills to communicate effectively Review Online Travel Agent sites to verify arrivals Assign RCI units to RCI specific rooms Sign in/out vendor and security keys Perform No-show of marketing reservations Agent must be able to perform basic math and handle cash Must be able to process credit cards Perform a daily inhouse registration form check and identify any discrepancies Complete all tasks on the shift checklist Maintain operations by following Daily Management policies and procedures Maintain customer confidence and protects operations by keeping information confidential Contribute to team effort by accomplishing related results as needed Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook. Performs all other duties as assigned by management. Night Auditor: Promptly greets guests in a friendly and professional manner. Completes guest registration process, issues unit keys, and provides information about the resort and area attractions. Responds appropriately to guest inquiries and concerns to ensure total guest satisfaction. Promptly handles guest issues improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Interacts nightly with on-site Security contractor. Accurately processes all cash and credit card transactions in accordance with established procedures. Balances all cash receipts and work performed during previous shifts as well as performs a bucket check on shift, posts all guest charges, completes cashier and other reports. Complete check-out procedures. Check departure folios; verify daily cash sheets ensuring all totals are accurate and posted correctly. Run final night audit and associated reports. Interact with site accounting regarding all daily credit card transactions. Perform daily walks of common areas inside the registration building to ensure areas are being kept clean and presentable for our guests Provide management with report of night's events via MOD Report. Responsible for upkeep of fail-safe keys to ensure they are always available and up-to-date. Adheres to all resort and legislative safety procedures and regulations Maintains positive customer and associate relationships. Promotes team work and quality service through daily communications and coordination with front desk managers. Performs other duties as needed. POSITION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to multi-task with flexibility based on priority shifts. Must be able to work with minimal supervision and guidance. Excellent communication skills, both written and verbal. Ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy. Computer proficiency. Previous guest relations training and experience. Specific Night Audit experience highly preferred. Must be available to work overnight: Hours for this position are 11 PM - 7 AM. EDUCATION AND/OR EXPERIENCE: Two years higher education desired. Two years related experience and/or training, or equivalent combination of education and experience. We offer generous employee benefits including: Health, dental, and vision insurance (with additional optional coverages) Paid time off (including birthday holiday) 401K with generous employer match Resort Discounts nationwide Employee Assistance Program EEO AA M/F/VET/DISABLED