Patient Service Representative jobs at The Institute for Family Health - 73 jobs

The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. Education Requirements HS/GED required; some college preferred Experience Requirements 0-2 years? experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality. Computer Skills MS Office Suite: Intermediate Other: Epic and IDX or other EHR General Skills and Competencies Able to work independently Must have excellent customer service skills Able to work well with patients, visitors, physicians and colleagues Must have excellent verbal communication & listening skills Knowledge of managed care plan requirements Ability to organize and prioritize and work with a team High level of accountability and responsibility Able to maintain confidentiality and deal with sensitive information Non-Bargaining Unit, 913 - North Shore Gen Overhead - OFFS, Mount Sinai Hospital Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service Provides clerical and administrative support to physicians and is a liaison between departments. Helps direct patients to appropriate setting and facilitates patient flow. May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered. Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies. Possesses an understanding of when to escalate calls to a supervisor. Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed. May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines. May schedule and confirm testing, surgeries and procedures according to department guidelines. Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms. May schedule and maintain calendar for meetings and/or appointments. May instruct patients and assist them in navigating MyChart. May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications. Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates. May provide coverage for other staff as assigned during PTO or leaves of absence. May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required. Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics. Performs other duties as assigned.

Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit. Responsibilities 1. Answers telephone, screens callers, relay messages and greets visitors. 2. Opens, sorts and prioritizes mail. Picks up and delivers materials as required. 3. Maintains records through filing, retrieval, retention, storage, coding, updating and destruction. 4. Types routine correspondence, memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed. 5. May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission. 6. Makes travel, accommodation and/or transportation arrangements. 7. Schedules and maintains calendar for meetings and/or appointments. 8. Responds to inquiries for information according to established policies. 9. Gathers, assembles and categorizes data for general information purposes and special reports. 10. May process check requests and expense reimbursements. 11. Performs other related duties as necessary. Qualifications Associate Degree in secretarial science, Secretarial School diploma or High School Diploma/GED plus one year of related experience 1 year of related experience

Patient Service Representative: 913-Greenlawn, Long Island - OFFS Job Title: Patient Service Representative The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. Responsibilities Roles & Responsibilities: Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service Provides clerical and administrative support to physicians and is a liaison between departments. Helps direct patients to appropriate setting and facilitates patient flow. May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered. Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies. Possesses an understanding of when to escalate calls to a supervisor. Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed. May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines. May schedule and confirm testing, surgeries and procedures according to department guidelines. Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms. May schedule and maintain calendar for meetings and/or appointments. May instruct patients and assist them in navigating MyChart. May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications. Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates. May provide coverage for other staff as assigned during PTO or leaves of absence. May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required. Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics. Performs other duties as assigned. Qualifications Requirements: Education Requirements HS/GED required; some college preferred Experience Requirements 0-2 years' experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality. Computer Skills MS Office Suite: Intermediate Other: Epic and IDX or other EHR General Skills and Competencies Able to work independently Must have excellent customer service skills Able to work well with patients, visitors, physicians and colleagues Must have excellent verbal communication & listening skills Knowledge of managed care plan requirements Ability to organize and prioritize and work with a team High level of accountability and responsibility Able to maintain confidentiality and deal with sensitive information

The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. Education Requirements HS/GED required; some college preferred Experience Requirements 0-2 years? experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality. Computer Skills MS Office Suite: Intermediate Other: Epic and IDX or other EHR General Skills and Competencies Able to work independently Must have excellent customer service skills Able to work well with patients, visitors, physicians and colleagues Must have excellent verbal communication & listening skills Knowledge of managed care plan requirements Ability to organize and prioritize and work with a team High level of accountability and responsibility Able to maintain confidentiality and deal with sensitive information , M82 - Hicksville Overhead OFFS - MSH, Mount Sinai Hospital Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service Provides clerical and administrative support to physicians and is a liaison between departments. Helps direct patients to appropriate setting and facilitates patient flow. May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered. Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies. Possesses an understanding of when to escalate calls to a supervisor. Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed. May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines. May schedule and confirm testing, surgeries and procedures according to department guidelines. Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms. May schedule and maintain calendar for meetings and/or appointments. May instruct patients and assist them in navigating MyChart. May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications. Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates. May provide coverage for other staff as assigned during PTO or leaves of absence. May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required. Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics. Performs other duties as assigned.

The Patient Care Representative is responsible for the reception and initial service to an arriving patient. Activities include: registration, obtaining demographic data, updating of financial and related information, and other duties as assigned . High school graduate or GED; Associates degree preferred. 1 year of health care patient reception or related experience preferred. 1. Greet and direct patients, visitors, and staff. 2. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. 3. Collects and distributes patient referral information received from affiliated physicians. 4. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. 5. Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. 6. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. 7. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. 8. Schedules appointments. 9. Files charts and retrieves records. 10. Deposits and reconciles all cash against deposits. 11. Other duties as assigned.

The Patient Care Representative is responsible for the reception and initial service to an arriving patient. Activities include: registration, obtaining demographic data, updating of financial and related information, and other duties as assigned . Responsibilities 1. Greet and direct patients, visitors, and staff. 2. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. 3. Collects and distributes patient referral information received from affiliated physicians. 4. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. 5. Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. 6. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. 7. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. 8. Schedules appointments. 9. Files charts and retrieves records. 10. Deposits and reconciles all cash against deposits. 11. Other duties as assigned. Qualifications High school graduate or GED; Associates degree preferred. 1 year of health care patient reception or related experience preferred.

The Patient Services Coordinator plays a crucial role in the delivery of healthcare services. The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out-patient services diagnostic testing facilities. Some college; Bachelors degree preferred 3 years healthcare/customer service or relevant experience 1.Works cohesively with the Primary Care Provider to facilitate patients care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements. 2. Collaborates with other clinical staff, to resolve issues impacting patients care progression. 3. Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable). 4. Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues. 5. Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers. 6. Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources. 7. Provides recommendation for process/service improvement to promote patients satisfaction and address issues. 8. Performs other duties as assigned.

Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit. **Qualifications** + Associate Degree in secretarial science, Secretarial School diploma or High School Diploma/GED plus one year of related experience + 1 year of related experience **Responsibilities** 1. Answers telephone, screens callers, relay messages and greets visitors. 2. Opens, sorts and prioritizes mail. Picks up and delivers materials as required. 3. Maintains records through filing, retrieval, retention, storage, coding, updating and destruction. 4. Types routine correspondence, memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed. 5. May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission. 6. Makes travel, accommodation and/or transportation arrangements. 7. Schedules and maintains calendar for meetings and/or appointments. 8. Responds to inquiries for information according to established policies. 9. Gathers, assembles and categorizes data for general information purposes and special reports. 10. May process check requests and expense reimbursements. 11. Performs other related duties as necessary. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $17 - $25 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Per Diem - Patient Service Representative- Greenlawn, Long Island - OFFS Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. Job Title: Patient Service Representative The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. Roles & Responsibilities: Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service Provides clerical and administrative support to physicians and is a liaison between departments. Helps direct patients to appropriate setting and facilitates patient flow. May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered. Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies. Possesses an understanding of when to escalate calls to a supervisor. Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed. May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines. May schedule and confirm testing, surgeries and procedures according to department guidelines. Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms. May schedule and maintain calendar for meetings and/or appointments. May instruct patients and assist them in navigating MyChart. May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications. Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates. May provide coverage for other staff as assigned during PTO or leaves of absence. May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required. Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics. Performs other duties as assigned. Requirements: Education Requirements HS/GED required; some college preferred Experience Requirements 0-2 years' experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality. Computer Skills MS Office Suite: Intermediate Other: Epic and IDX or other EHR General Skills and Competencies Able to work independently Must have excellent customer service skills Able to work well with patients, visitors, physicians and colleagues Must have excellent verbal communication & listening skills Knowledge of managed care plan requirements Ability to organize and prioritize and work with a team High level of accountability and responsibility Able to maintain confidentiality and deal with sensitive information Strength Through Diversity The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize medicine together. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. EOE Minorities/Women/Disabled/Veterans Per Diem - Patient Service Representative- Greenlawn, Long Island - OFFS Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. Job Title: Patient Service Representative The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. Roles & Responsibilities: Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service Provides clerical and administrative support to physicians and is a liaison between departments. Helps direct patients to appropriate setting and facilitates patient flow. May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered. Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies. Possesses an understanding of when to escalate calls to a supervisor. Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed. May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines. May schedule and confirm testing, surgeries and procedures according to department guidelines. Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms. May schedule and maintain calendar for meetings and/or appointments. May instruct patients and assist them in navigating MyChart. May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications. Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates. May provide coverage for other staff as assigned during PTO or leaves of absence. May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required. Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics. Performs other duties as assigned. Requirements: Education Requirements HS/GED required; some college preferred Experience Requirements 0-2 years' experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality. Computer Skills MS Office Suite: Intermediate Other: Epic and IDX or other EHR General Skills and Competencies Able to work independently Must have excellent customer service skills Able to work well with patients, visitors, physicians and colleagues Must have excellent verbal communication & listening skills Knowledge of managed care plan requirements Ability to organize and prioritize and work with a team High level of accountability and responsibility Able to maintain confidentiality and deal with sensitive information Strength Through Diversity The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize medicine together. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. EOE Minorities/Women/Disabled/Veterans Per Diem - Patient Service Representative- Greenlawn, Long Island - OFFS Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. Job Title: Patient Service Representative The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. Roles & Responsibilities: Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service Provides clerical and administrative support to physicians and is a liaison between departments. Helps direct patients to appropriate setting and facilitates patient flow. May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered. Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies. Possesses an understanding of when to escalate calls to a supervisor. Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed. May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines. May schedule and confirm testing, surgeries and procedures according to department guidelines. Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms. May schedule and maintain calendar for meetings and/or appointments. May instruct patients and assist them in navigating MyChart. May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications. Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates. May provide coverage for other staff as assigned during PTO or leaves of absence. May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required. Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics. Performs other duties as assigned. Requirements: Education Requirements HS/GED required; some college preferred Experience Requirements 0-2 years' experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality. Computer Skills MS Office Suite: Intermediate Other: Epic and IDX or other EHR General Skills and Competencies Able to work independently Must have excellent customer service skills Able to work well with patients, visitors, physicians and colleagues Must have excellent verbal communication & listening skills Knowledge of managed care plan requirements Ability to organize and prioritize and work with a team High level of accountability and responsibility Able to maintain confidentiality and deal with sensitive information Strength Through Diversity The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize medicine together. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. EOE Minorities/Women/Disabled/Veterans

Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit. Associate Degree in secretarial science, Secretarial School diploma or High School Diploma/GED plus one year of related experience 1 year of related experience 1. Answers telephone, screens callers, relay messages and greets visitors. 2. Opens, sorts and prioritizes mail. Picks up and delivers materials as required. 3. Maintains records through filing, retrieval, retention, storage, coding, updating and destruction. 4. Types routine correspondence, memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed. 5. May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission. 6. Makes travel, accommodation and/or transportation arrangements. 7. Schedules and maintains calendar for meetings and/or appointments. 8. Responds to inquiries for information according to established policies. 9. Gathers, assembles and categorizes data for general information purposes and special reports. 10. May process check requests and expense reimbursements. 11. Performs other related duties as necessary.

The Offsite Patient Coordinator greets and establishes first contact with patients. This individual confirms and updates patient demographics, performs scheduling and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. High School graduate/GED. 1 year physician practice experience Must have a minimum of one week training on-site which will be provided by practice. Prefer experience in a medical office setting, utilizing a computer system for physician scheduling. Non-Bargaining Unit, M89 - MSD Merrick OFFS - MSH, Mount Sinai Hospital Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system. Assures that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit. Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician. Processes/updates HIPAA-related paperwork and other institutional forms as necessary. Collects or retrieves referrals or insurance authorizations as required. Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. Schedules patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee. Answers phones for practice and schedule appointments Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. May initiate reminder phones calls for next day appointments. Performs other related duties

MAIN FUNCTION: Responsible for the registration of all patients' accessing services at System with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism and ethics continuously. DUTIES AND RESPONSIBILITIES: 1. Is responsible for accurate registration of all System patient's while maintaining regulatory and functional knowledge of all information required to register patient types in database which ensures timely & accurate reporting/billing. 2. Is responsible for distribution of patient related materials and obtaining patient or designee's signature on all necessary consents, permits, financial forms, as well as charity application, when applicable. 3. Is responsible for collection of patient owed cost sharing amounts (copays, deductibles, coinsurance, full costs {non-covered/self-pay}) in accordance with Service Standards as well as referring patient to financial assistance department, when applicable. End of day cash out procedure applies. Documentation of all collection of co-pays is mandatory. 4. Is responsible for order entry, including but not limited to Observation, Laboratory, Radiology, Therapy and/or Physicians services as applicable to assigned area. Proper reconciliation of appropriate ordered services may require contact with applicable department. Reconciliation is required to be conducted timely & accurately with zero lose in revenue to System. 5. Is responsible for acquiring precertification status on all applicable services, such as Same Day Surgery Accounts, Outpatient Radiology & Cardiology Tests, and/or Physician Services, or Pharmacy Services. 6. Coordinates with Nursing Services/Designee the efficient use of available beds, including inpatient, observation and skilled, while adhering to appropriate registration/order entry standards. 7. Coordinates centralized scheduling for System using applicable databases. Ensures proper department/physician has relative information and assists with maximizing schedule capacity. 8. Is responsible for utilizing insurance verification tools to accurately verify patients' insurance information and maintaining error rate in accordance with Service Standards. 9. In certain circumstances, Employee may function as the primary Switchboard Operator during shift. Responsibilities shall include but not be limited to, answer all incoming/inside telephone calls and direct public to appropriate areas, coordinate "codes", as applicable and maintain clergy file, when needed. 10. In certain circumstances, mail distribution, mail preparation, inventory, re-stocking and chart retrieval responsibilities may be required. 11. In order to provide the highest quality of care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with the System's attendance policy. 12. Employee will assist in staff training of peers, colleagues and management, as applicable/requested. 13. Employee is required to comply with all then-current and future policies and procedures and report directly to the Supervisor, Patient Registration. 14. Employee is responsible for attending all mandatory educational, compliance and safety programs as required by position. 15. Employee understands and demonstrates the importance of satisfying the needs of the patient/customer by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout the System. 16. It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties that may be assigned. Education: High school diploma or equivalent. Experience: A minimum of six months prior healthcare, finance, collection or billing experience preferred. Experience with computer applications required. Medical terminology and coding experience beneficial. EXPECTATIONS: Setting daily goals (keeping a goal sheet). Submit ideas/revisions if daily goals are not met. Education and training are mandatory. Accountability. Requirements: Good interpersonal skills; able to related well with a wide cross-section of professionals, patients and others in System. Must be polite, courteous and trustworthy in safeguarding confidential information. Physical Demands: Light physical activity. Emergency room environment (as applicable). Patient interaction with sitting, walking and computer usage required. Exposure Category: Category III. Tasks that involve no exposure to blood, body fluids, or tissues. Category I tasks are not a condition of employment. A.D.A Essential Functions

The Offsite Patient Coordinator greets and establishes first contact with patients. This individual confirms and updates patient demographics, performs scheduling and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. Education requirements: High School graduate or GED required Experience requirements: Minimum one year working in a physician practice Experience in a medical office setting, utilizing a computer system for physician scheduling preferred. Must have a minimum of one week training on-site which will be provided by practice. Compensation Statement Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $16.50 - $32.50 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, M92 - MSD Rockville Centre Merrick Rd OFFS - MSH, Mount Sinai Hospital Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system. Assures that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit. Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician. Processes/updates HIPAA-related paperwork and other institutional forms as necessary. Collects or retrieves referrals or insurance authorizations as required. Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. Schedules patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee. Answers phones for practice and schedule appointments Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. May initiate reminder phones calls for next day appointments. Performs other related duties

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. Education: High School graduate/GED. Experience: 1 year physician practice experience. Must have a minimum of one week training on-site which will be provided by practice. Prefer experience in a medical office setting, utilizing a computer system for physician scheduling. Non-Bargaining Unit, 255 - Administration - MSQ, Mount Sinai Queens 1.Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system. 2.Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit. 3.Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician. 4.Process/update HIPAA-related paperwork and other institutional forms as necessary. 5.Collect or retrieve referrals or insurance authorizations as required. 6.Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times. 7.Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. 8.May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. 9.May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee. 10.Performs in a call center capacity (Faculty Practice Associates) 11.Answer phones for practice and schedule appointments 12.Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. 13.May initiate reminder phones calls for next day appointments. 14.Performs other related duties

The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations, and to advancing the science of dermatology through research and education. From preparing the next generation of leaders, to providing cutting-edge and cost-effective treatment, the Department of Dermatology thrives on a passion to improve the lives of patients through science. The Patient Coordinator II is a senior level individual, responsible for initiating and establishing first direct contact with patients. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. Takes a lead role among the Patient Coordinators, mentors and trains less experienced staff and assists in the oversight of the front desk and office activity in the absence of the Supervisor. High School graduate/GED. 3 years secretarial/directly related experience in a medical practice environment. Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system. Trains and mentors less experienced Patient Coordinator and administrative staff and discusses issues of concern with Supervisor. Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit. Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician. Process/update HIPAA-related paperwork and other institutional forms as necessary. Collect or retrieve referrals or insurance authorizations as required. Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns. Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting. Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. May participate and offer input into Performance Appraisal process with the Supervisor. Performs other related duties.

The Patient Coordinator II is a senior level individual, responsible for initiating and establishing first direct contact with patients. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. Takes a lead role among the Patient Coordinators, mentors and trains less experienced staff and assists in the oversight of the front desk and office activity in the absence of the Supervisor. High School graduate/GED. 3 years secretarial/directly related experience in a medical practice environment. Non-Bargaining Unit, J04 - MSS Health Center Admin - ISM, Icahn School of Medicine 1. Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system. 2. Trains and mentors less experienced Patient Coordinator and administrative staff and discusses issues of concern with Supervisor. 3. Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit. 4. Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician. 5. Process/update HIPAA-related paperwork and other institutional forms as necessary. 6. Collect or retrieve referrals or insurance authorizations as required. 7. Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times. 8. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. 9. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. 10. May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns. 11. Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting. 12. Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. 13. May participate and offer input into Performance Appraisal process with the Supervisor. 14. Performs other related duties.

The Offsite Patient Coordinator greets and establishes first contact with patients. This individual confirms and updates patient demographics, performs scheduling and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. High School graduate/GED. 1 year physician practice experience Must have a minimum of one week training on-site which will be provided by practice. Prefer experience in a medical office setting, utilizing a computer system for physician scheduling. , 983 - Mt Sinai Assoc-Aly - OFFS, Mount Sinai Hospital Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system. Assures that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit. Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician. Processes/updates HIPAA-related paperwork and other institutional forms as necessary. Collects or retrieves referrals or insurance authorizations as required. Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. Schedules patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee. Answers phones for practice and schedule appointments Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. May initiate reminder phones calls for next day appointments. Performs other related duties

The Offsite Patient Coordinator greets and establishes first contact with patients. This individual confirms and updates patient demographics, performs scheduling and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. High School graduate/GED. 1 year physician practice experience Must have a minimum of one week training on-site which will be provided by practice. Prefer experience in a medical office setting, utilizing a computer system for physician scheduling. 1. Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system. 2. Assures that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit. 3. Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician. 4. Processes/updates HIPAA-related paperwork and other institutional forms as necessary. 5. Collects or retrieves referrals or insurance authorizations as required. 6. Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times. 7. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. 8. Schedules patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. 9. May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee. 10. Answers phones for practice and schedule appointments 11. Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. 12. May initiate reminder phones calls for next day appointments. 13. Performs other related duties

Join our team as a Patient Service Representative, where you'll be the welcoming face of our practice while supporting cash collection, appointment scheduling, patient registration, and accurate billing under the guidance of the Practice Administrator. This union-supported role offers stability, strong workplace protections, and competitive union benefits-along with opportunities to grow within a mission-driven healthcare organization committed to excellence, integrity, and compassionate patient care. Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and integrity of billing including charge documents is cognizant of the philosophy, standards, objectives and policies of the Department and the Organization. * Schedules patient appointments in Epic system. * Makes reminder and no-show calls and provides schedule information to the practice. * Prints, schedules, and confirms appointments. * Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system. * Responsible for the integrity of the data. Collects cash from patients for charges and co-payments. * Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. * Requests patient charts from Medical Records Department for distribution. Searches for missing charts before they are needed for clinic session, only as required. Qualifications * High School Diploma or equivalent required. * Minimum of one (1) year customer service experience required. * Demonstrated typing skills for CRT input required. * Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information. * Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress. * Bi-lingual, Spanish preferred. Equal Employment Opportunity/Affirmative Action: The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment. Please visit ***************** for more information.