Supervisor jobs at Bassett Healthcare Network

Full time Shift: Second Shift (Evenings - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt Supervise and coordinate team member activities of the HSD Patient Registration Department to ensure all registration related processes are completed in a timely and accurate manner in accordance with departmental and organizational policies and procedures. Motivate team members to provide patients a positive and customer-focused experience during patient registration workflows and financial discussions. Education Qualifications High School Diploma / GED Required Bachelor's Degree Related degree field. Preferred Experience Qualifications 2 years Customer Service experience in a Patient Access/Registration experience in a hospital or physician office setting. Required Supervisory experience. Preferred Skills and Abilities Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Required proficiency) Ability to identify complex problems, review related information, evaluate options and implement appropriate solutions. (Required proficiency) Able to learn and understand basic medical terminology used in the service area. (Required proficiency) Licenses and Certifications SV RC New Hire Resource Person Training Course taught by the SV RC Education and Passing Exam Score of 95% or greater is required. Completion of department assigned education from a nationally recognized patient access education program is required. What you will do Perform functions and duties as a supervisor to include but not limited to the interview and selection of applicants for open positions; management of staff work schedules and assignments; payroll review and updates; performance appraisals; and provide guidance, coaching, counseling and discipline for department staff. Understand, document and perform all tasks performed by staff within area of responsibility. Works along-side staff when needed. Assist with the development and revision of the department's internal documents, procedural manuals, policies, procedures, standards and forms as needed. Monitor all work queues, reports and service area work volume and adjusts staffing and processes accordingly for ideal accuracy and productivity. Respond to needs of the department within required timeframe during on-call hours. Ensure customer concerns are processed in compliance with Stormont Vail policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues. Submit explanation of budget variances and contingency plans when requested/required. Ensures the proper utilization of resources to reduce waste and maximize productivity. Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested. Serve as a liaison to other departments within Stormont Vail Health promoting cooperative relations and processes. Communicates need for workflow changes to staff as appropriate based upon changing situations. Accommodate and support the changes required to meet departmental and organizational goals and customer needs. Participates in workgroups, teams and various meetings as assigned. Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers. Travel Requirements 10% Travel to other locations. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Capability On-Site; No Remote Scope Has Supervisory Responsibility Has Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Stairs): Rarely less than 1 hour Crouching: Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Occasionally 1-3 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Frequently 3-5 Hours Handling: Frequently 3-5 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 30 lbs Pulling: Occasionally 1-3 Hours up to 30 lbs Pushing: Occasionally 1-3 Hours up to 30 lbs Reaching (Forward): Occasionally 1-3 Hours up to 30 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 30 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Frequently 3-5 Hours Stooping: Rarely less than 1 hour Talking: Frequently 3-5 Hours Walking: Frequently 3-5 Hours Working Conditions Combative Patients: Rarely less than 1 hour Infectious Diseases: Rarely less than 1 hour Noise/Sounds: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Rome Health is currently seeking a Lead Operator. The Lead Operator will be responsible for supervising the day to day operations in our call center, as well as staff training and ensuring the call center is meeting our patient needs and goals, which are outlined in our standard operating procedure. Duties will include: Supervising and training telephone operators on procedures and equipment, including computers and call center operations. Ensuring prompt, accurate, and courteous service is given to patients and others utilizing the phone service. Tracking of call volume to identify peak times and trends. Establishing and maintaining a schedule to ensure adequate coverage for all shifts and high volume periods. Referring any urgent or emergent patient issues to appropriate clinical staff. Will represent Rome Health with a positive and professional attitude while providing strong leadership to staff members to promote a strong culture of teamwork. Required Education/Experience: A high school diploma or G.E.D. Knowledge of call center operations. Medical office experience preferred About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! **Mandatory Requirement - New York State Clinical Lab Technologist License from the Department of Education** In this role, you will: Under general supervision, the Molecular Supervisor will assist with laboratory operations policy development, quality control measures to ensure results' accuracy and reliability, and personnel resourcing. Responsibilities will also include team management, training, coordinating vendor activities, regulatory inspection readiness and promoting a safe work environment. Manages and coordinates the procurement of clinical laboratory supplies, equipment Monitors standing orders, negotiates supply contracts, continually evaluates pricing, and terminates agreements with vendors Assists in developing, evaluating, and implementing new procedures and protocols Evaluates employees' work performance, provides orientation and training Ensures all instrument maintenance is performed and documented; administers all established quality control procedures and troubleshoots instruments effectively when appropriate Maintains medical laboratory supplies inventory, determines inventory level, anticipates needed supplies Initiates, designs, and completes special projects, process improvements,, or new method implementation in the Clinical Laboratory Maintains laboratory productivity, monitors workload, and ensures all workflow processes are completed within acceptable time frames. Assists in the review, interpretation, and reporting of test results Ensures that safety protocols are followed in all aspects of the daily activities and any potential safety hazards are addressed and corrected immediately Enforces universal precautions and use of personal protective equipment for laboratory personnel Develops and follows continuing education program for Clinical Laboratory employees as required by CAP and State clinical regulatory guidelines Maintains departmental quality assurance and quality control programs, taking corrective action when indicated Prepares new SOPs, reviews, and updates existing procedures as necessary for compliance Prepares laboratory for CAP, CLIA, and State agencies inspections and provides reports as needed Performs other job-related duties as assigned. All you need is: NYS licensure, as applicable, or eligibility to obtain B.S. degree in Medical Technology or Chemical, Biological, or Physical Science. Preferred: M.S. degree 5+ years of clinical laboratory experience with at least four (4) years' experience in the molecular discipline Experience in pyrosequencing, capillary electrophoresis, and quantitative real-time PCR (RT-qPCR) methodologies for the purposes of oncogenic testing. 1+ year of supervisory experience or demonstrated leadership role Salary Range: $100,00.00 to $150,000.00 yearly (depending on experience). Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: CBL Path, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! In this role, you will: Under general supervision, the Molecular Supervisor will assist with laboratory operations policy development, quality control measures to ensure results' accuracy and reliability, and personnel resourcing. Responsibilities will also include team management, training, coordinating vendor activities, regulatory inspection readiness and promoting a safe work environment. Manages and coordinates the procurement of clinical laboratory supplies, equipment Monitors standing orders, negotiates supply contracts, continually evaluates pricing, and terminates agreements with vendors Assists in developing, evaluating, and implementing new procedures and protocols Evaluates employees' work performance, provides orientation and training Ensures all instrument maintenance is performed and documented; administers all established quality control procedures and troubleshoots instruments effectively when appropriate Maintains medical laboratory supplies inventory, determines inventory level, anticipates needed supplies Initiates, designs, and completes special projects, process improvements,, or new method implementation in the Clinical Laboratory Maintains laboratory productivity, monitors workload, and ensures all workflow processes are completed within acceptable time frames. Assists in the review, interpretation, and reporting of test results Ensures that safety protocols are followed in all aspects of the daily activities and any potential safety hazards are addressed and corrected immediately Enforces universal precautions and use of personal protective equipment for laboratory personnel Develops and follows continuing education program for Clinical Laboratory employees as required by CAP and State clinical regulatory guidelines Maintains departmental quality assurance and quality control programs, taking corrective action when indicated Prepares new SOPs, reviews, and updates existing procedures as necessary for compliance Prepares laboratory for CAP, CLIA, and State agencies inspections and provides reports as needed Performs other job-related duties as assigned. All you need is: NYS licensure, as applicable, or eligibility to obtain B.S. degree in Medical Technology or Chemical, Biological, or Physical Science. Preferred: M.S. degree 5+ years of clinical laboratory experience with at least four (4) years' experience in the molecular discipline Experience in pyrosequencing, capillary electrophoresis, and quantitative real-time PCR (RT-qPCR) methodologies for the purposes of oncogenic testing. 1+ year of supervisory experience or demonstrated leadership role Salary Range: $100,00.00 to $150,000.00 yearly (depending on experience). Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: CBL Path, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

$15000 SIGN ON BONUS Rome Health is currently accepting applications for a CT Supervisor within our progressive state of the art Medical Imaging Department. Provide oversight of daily operations in the CT Dept. Secure staff coverage during short staffing times. Manage equipment issues in a timely manner. Assist Operations Manager with interviewing and selecting new employees provide communication to new, existing and per diem staff regarding information, changes, policies and staff compliance. Develops in-services and training for CT Staff. Serves as clinical instructor for SUNY CT program Leads by example with regards to Standards of Behavior and Standards of Performance. Provides valuable input for staff retention and recruitment. **Other duties as listed in the Job Description** EDUCATION: Graduate of accredited Radiologic Technology program EXPERIENCE: Hospital-based high productivity CT department experience w/ proficiency in invasive radiology procedures strongly preferred. Demonstrated leadership qualities. CERTIFICATION/LICENSURE: Current Active NYSDOH license to practice Radiography & ARRT (R) required; ARRT (CT) strongly preferred. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.

$15000 SIGN ON BONUS Rome Health is currently accepting applications for a CT Supervisor within our progressive state of the art Medical Imaging Department. Provide oversight of daily operations in the CT Dept. Secure staff coverage during short staffing times. Manage equipment issues in a timely manner. Assist Operations Manager with interviewing and selecting new employees provide communication to new, existing and per diem staff regarding information, changes, policies and staff compliance. Develops in-services and training for CT Staff. Serves as clinical instructor for SUNY CT program Leads by example with regards to Standards of Behavior and Standards of Performance. Provides valuable input for staff retention and recruitment. **Other duties as listed in the Job Description** EDUCATION: Graduate of accredited Radiologic Technology program EXPERIENCE: Hospital-based high productivity CT department experience w/ proficiency in invasive radiology procedures strongly preferred. Demonstrated leadership qualities. CERTIFICATION/LICENSURE: Current Active NYSDOH license to practice Radiography & ARRT (R) required; ARRT (CT) strongly preferred. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.

$15,000 SIGN-ON BONUS Diagnostic X-Ray Supervisor- Monday - Friday 700 am- 300 pm Title: Diagnostic Supervisor Reports To: Medical Imaging Operations Manager DUTIES and RESPONSIBLITIES: In addition to the basic job description for Medical Imaging's Leadership Team, the Diagnostic Supervisor position specifically includes the following responsibilities: Daily Operations: •Provides oversight of daily operations in Diagnostic Imaging •Serves as Radiologist liaison for issues regarding quality, safety, and adjustments to protocols •Maintains monthly schedule for x-ray department at two imaging locations for eleven FTE's •Evaluates PTO requests with regard to availability of backfill to maintain volume •Secures staff coverage during short staffing times •Monitors and orders supplies for two imaging sites •Performs initial investigation/data collections for timely resolution of patient complaints •Audits billing/charges as appropriate- contacts finance with billing corrections and requests creation of new charge codes as needed •Manages equipment issues in a timely manner •Escalates issues to Operations Manager or Director in a timely manner, as appropriate Staffing Oversight: •Assists Operations Manager with interviewing and selecting new diagnostic x-ray employees •Prepares 30/90 day initial evaluations for new hires, and annual performance evaluations for 19 employees •Maintains oversight of the Image Quality program which includes at least annual image quality specific evaluations for all technologists performing x-rays, including follow up training, plans of correction, and documentation as appropriate in the event of quality issues •Develops in-services and training for diagnostic x-ray staff •Utilizes Net Learning and iSolved systems reporting capabilities to ensure diagnostic x-ray staff remain in compliance with mandatory SLM's, annual health requirements, competencies, NYSDOH licensure, and BLS •Provides communication to existing, new, and per-diem diagnostic x-ray staff regarding department and organization wide information, changes, policies, and staff compliance •In collaboration with MI Operations Manager, executes appropriate Plans of Correction to address violations of policies, Standards of Behavior and/or Standards of Performance, and provides coaching, documentation, and recommendations of further disciplinary actions as needed. NYSDOH Related Duties: •Maintains regulatory equipment logs and schedules preventative and emergency maintenance on eleven pieces of imaging equipment in accordance with manufacturers' recommendations and NYSDOH requirements. •Maintains QC, QA, department policies, radiation badge readings, and all other required documentation in a state of "inspection readiness" with regard to diagnostic x-ray requirements for NYSDOH and HFAP surveys. •In conjunction with Operations Manager, completes biennial NYSDOH surveys at two x-ray locations with no avoidable major citations. Other Roles: •Serves as clinical instructor for Mohawk Valley Community College Radiologic Technology program •Serves as PACS system, CR , C-Arm, Portable, and Fixed digital x-ray super user •Serves as "system downtime" point person and has a full working understanding of recovery procedures to return to "uptime" status •Serves as point person for Medical Imaging Department in absence of Director and Operations Manager, escalating issues to VP, MI Department Chairman, and/or Nursing Supervisor as appropriate. Committees and Meetings: •Serves on the Radiation and MRI Safety Committee, providing repeat/reject analysis data and addressing other issues related to radiation safety and diagnostic x-ray •Attends and provides meaningful input at monthly MI Leadership meeting •Prepares report for and attends Daily Huddle in absence of MI Operations Manager or Dept Director •Attends or participates in other meetings or workgroups in a meaningful way, as assigned by Operations Manager or Dept Director Demonstrates Excellence and Leadership •Leads by example with regard to Standards of Behavior and Standards of Performance. •Demonstrates excellent interpersonal and communications skills with all stakeholders: patients, staff, and providers. •Demonstrates interest in, and understanding of, growth, revenue, opportunities, and challenges •Serves as diagnostic x-ray champion for modality specific, MI department specific, or organization-wide performance improvement initiatives •Participates in and contributes to MI department and organization wide voluntary activities (parade, wellness fairs, community events) on an ongoing basis •Demonstrates superior technical quality as evidenced by annual image quality evaluation and ongoing feedback by Radiologists. • Maintains proficiency with and serves as trainer for specialty exams per needs of department (bone density, interventional procedures, OR) •Provides valuable input for staff retention and recruitment •Provides valuable input for new proposals •Provides valuable input for budgetary purposes

Who We Are: St. John's Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay. Come Grow With Us! Type: Full-Time Shift: Days Hours: 8:00 AM - 4:30 PM Pay: $95,000 - $110,000 About the Program The Home-Based Crisis Intervention (HBCI) Program provides intensive, short-term crisis intervention and family education services for children ages 5-20. The goal: to stabilize acute psychiatric crises and prevent hospitalization. In partnership with the NYC Department of Health and Mental Hygiene, our mobile, in-home team delivers services including crisis response, treatment planning, psychoeducation, therapy, case management, and community referrals. Key Responsibilities: * Oversee and manage day-to-day operations of the HBCI program * Lead team clinical and organizational meetings * Provide direct clinical supervision and case consultation to staff * Conduct side-by-side field visits and regular one-on-one supervision * Cover cases temporarily when needed due to staffing changes * Represent the program at community functions and maintain ongoing outreach * Collaborate closely with the Program Director for quality assurance and strategic planning Core Competencies: * Crisis intervention and de-escalation * Mental health and trauma screening, including: * ACES, UCLA PTSD Reaction Index, Columbia Suicide Severity Rating Scale * Safety planning (e.g., Stanley-Brown) and risk assessments * Substance use screening, including SBIRT * Family psychoeducation and supportive clinical models * Coordination within multi-system, cross-agency networks * Evidence-informed practices, such as: * Motivational Interviewing * System of care approaches for complex family needs Qualifications: * NYS licensure as one of the following: * Psychologist, LCSW, LMSW, LMFT, LMHC, or LCAT * Bilingual in Spanish required * Valid NYS Drivers license required * Familiarity with mental health assessment tools and electronic health records * Experience with Microsoft Word, Excel, and data entry software * Strong organizational, communication, and leadership skills * Deep compassion, empathy, and a commitment to family-centered care * Some local travel required in south Queens to client homes and community sites Why Join Us? * Be part of a mission-driven, high-impact team helping children and families in crisis * Work in a supportive clinical setting with opportunities for ongoing professional development * Make a tangible difference in the lives of New York City families every day

# Supervisor, Referral and Authorization Salary Range: $20.52-$33.70/hr based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We#re looking for a dedicated Supervisor, Referral and Authorization to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the supervisor is responsible for leadership of team members, and coordination of daily operations of the Referral and Authorization team within Patient Engagement Center (PEC), under the direct supervision of the Manager. The Referral and Authorization Specialist (RAS) is responsible for scheduling and routing referrals, validating medical necessity, and obtaining insurance authorizations to ensure reimbursement for services and testing. What You#ll Do Supervisor Responsibilities: Monitors and coordinates the work activities of the unit to meet service goals, while providing exceptional service. Work activities include but are not limited to: phone queues, voicemail boxes, work queues, email groups, and resource/provider schedules. Makes daily work assignments for teams. Assists Manager in providing direct support to assigned team members, supporting team members in meeting and exceeding established service goals and performance standards in areas of accuracy, productivity, and the patient experience, while maintaining compliance with departmental and organization policies and procedures and other relevant regulatory guidance. Act as the first escalation point for team members within the Patient Engagement Center, assist in troubleshooting and resolving issues, and providing service recovery. Acts as a departmental resource by providing training, mentorship, feedback, and assistance in problem solving and process improvement. Assists in administering quality assurance functions for the department. Provide direct feedback to team members, and provide direct feedback to the Manager to support performance management. Assist the Manager in carrying out supervisory responsibilities for the department including hiring, onboarding, staffing, corrective actions, timekeeping, staff scheduling and time off management, and performance evaluations. Supports training and professional development of new team members. Assist Manager in maintaining and appropriately utilizing tools to support operations of the PEC (issue reporting tool, scheduling reference guides, provider templates, etc.) Act as a role model for Referral and Authorization Specialist performance standards. Maintains effective communication within the Patient Engagement Center. Leads daily huddles, organize team meetings, and supports effective communication of information between front line teams and the Manager. Effectively carries out responsibilities of a Subject Matter Expert (SME) as required. Effectively carries out the responsibilities of a practice or hospital department liaison for a specific site as required. # Referral and Authorization Specialist Responsibilities: Makes outbound calls to schedule incoming referrals or orders for all practices or modalities within a defined POD. Route outgoing referrals and attach relevant documentation to various internal and external locations, and coordinates care at that location. Run reports and audit charts to ensure closed loop referrals. Follow up with patients and provider offices to coordinate care and ensure ordered services are completed. Ensures patients and providers receive timely and courteous communications. Check authorization requirements with the payer and obtain authorizations utilizing clinical documentation for all payers.# Collaborate with the practices and providers when additional clinical documentation is needed to process an authorization, or when a requested service is denied. Ensures EMR is appropriately up to date regarding referral status. Validate medical necessity. Stays informed of insurance payer requirements and policies by reviewing newsletters, websites, etc., and educate colleagues on these requirements. Communicates and provides feedback to providers and staff regarding changes, trends, and processes Meets Patient Engagement Center service standards and Saratoga Hospital FAMILY Caring Standards. Cross-trained in Operator Responsibilities, provides support as needed. Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages. Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks. Performs other duties according to department needs. # What You Bring Associates degree preferred, or comparable experience. Experience working in a medical office or hospital patient access or customer service setting. Medical terminology understanding. Experience using a #windows based personal computer# with proficient keyboard entry using a mouse as well as multiple computer programs. CHAA (Certified Healthcare Access Associate) Certification Preferred. Why Saratoga Hospital A caring, community-focused culture rooted in teamwork and trust Supportive leadership that invests in your development and well-being Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. Opportunities to grow within the Albany Med Health System Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions # Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. Supervisor, Referral and Authorization Salary Range: $20.52-$33.70/hr based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We're looking for a dedicated Supervisor, Referral and Authorization to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the supervisor is responsible for leadership of team members, and coordination of daily operations of the Referral and Authorization team within Patient Engagement Center (PEC), under the direct supervision of the Manager. The Referral and Authorization Specialist (RAS) is responsible for scheduling and routing referrals, validating medical necessity, and obtaining insurance authorizations to ensure reimbursement for services and testing. What You'll Do Supervisor Responsibilities: * Monitors and coordinates the work activities of the unit to meet service goals, while providing exceptional service. Work activities include but are not limited to: phone queues, voicemail boxes, work queues, email groups, and resource/provider schedules. Makes daily work assignments for teams. * Assists Manager in providing direct support to assigned team members, supporting team members in meeting and exceeding established service goals and performance standards in areas of accuracy, productivity, and the patient experience, while maintaining compliance with departmental and organization policies and procedures and other relevant regulatory guidance. * Act as the first escalation point for team members within the Patient Engagement Center, assist in troubleshooting and resolving issues, and providing service recovery. * Acts as a departmental resource by providing training, mentorship, feedback, and assistance in problem solving and process improvement. * Assists in administering quality assurance functions for the department. * Provide direct feedback to team members, and provide direct feedback to the Manager to support performance management. * Assist the Manager in carrying out supervisory responsibilities for the department including hiring, onboarding, staffing, corrective actions, timekeeping, staff scheduling and time off management, and performance evaluations. * Supports training and professional development of new team members. * Assist Manager in maintaining and appropriately utilizing tools to support operations of the PEC (issue reporting tool, scheduling reference guides, provider templates, etc.) * Act as a role model for Referral and Authorization Specialist performance standards. * Maintains effective communication within the Patient Engagement Center. Leads daily huddles, organize team meetings, and supports effective communication of information between front line teams and the Manager. * Effectively carries out responsibilities of a Subject Matter Expert (SME) as required. * Effectively carries out the responsibilities of a practice or hospital department liaison for a specific site as required. Referral and Authorization Specialist Responsibilities: * Makes outbound calls to schedule incoming referrals or orders for all practices or modalities within a defined POD. * Route outgoing referrals and attach relevant documentation to various internal and external locations, and coordinates care at that location. * Run reports and audit charts to ensure closed loop referrals. Follow up with patients and provider offices to coordinate care and ensure ordered services are completed. Ensures patients and providers receive timely and courteous communications. * Check authorization requirements with the payer and obtain authorizations utilizing clinical documentation for all payers. * Collaborate with the practices and providers when additional clinical documentation is needed to process an authorization, or when a requested service is denied. * Ensures EMR is appropriately up to date regarding referral status. * Validate medical necessity. * Stays informed of insurance payer requirements and policies by reviewing newsletters, websites, etc., and educate colleagues on these requirements. * Communicates and provides feedback to providers and staff regarding changes, trends, and processes * Meets Patient Engagement Center service standards and Saratoga Hospital FAMILY Caring Standards. * Cross-trained in Operator Responsibilities, provides support as needed. * Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages. * Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks. * Performs other duties according to department needs. What You Bring * Associates degree preferred, or comparable experience. * Experience working in a medical office or hospital patient access or customer service setting. * Medical terminology understanding. * Experience using a 'windows based personal computer' with proficient keyboard entry using a mouse as well as multiple computer programs. * CHAA (Certified Healthcare Access Associate) Certification Preferred. Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.

Department/Unit: Pediatrics Neonatology Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00 APP Supervisor - NICU The APP Supervisor coordinates, plans, directs, implements and manages the administrative, financial and operational responsibilities of fellow Nurse Practitioners and Physician Assistants in the delivery of specialized patient care. They assure that competent, compassionate patient care is uniformly provided to customers including referring facilities, hospital staff and patients in the inpatient, ambulatory, and community settings. The NP Supervisor maintains proficiency in direct patient care, including the responsibility and accountability for the assessment and management of patients, including ordering diagnostic tests, consultations, therapeutic interventions and the day to day implementation and evaluation of an appropriate plan of care. The NP Supervisor develops, implements, and evaluates policies, programs and services consistent with the hospital's mission and departmental/unit's vision and philosophy. They provide direction and support to unit-based staff and collaborates with other service and department leaders toward attainment of short- and long-term goals and objectives. Qualifications: Education: * Graduate of an accredited Nurse Practitioner (Masters' Degree) program Work Experience: * Minimum of 5-7 years of experience in nursing, involving nursing supervision required and 3-5 years of progressive management experience required Essential Functions: Professional Standards of Clinical Practice (American Association of Critical-Care Nurses) * Assessment: Collects patient data in a continuous process that recognizes the dynamic nature of acute, critical, and complex chronic illness. * Diagnosis: Analyzes the assessment data in determining diagnoses. * Planning: Develops an individualized and dynamic plan of care that prescribes interventions to attain expected outcomes. * Implementation: Implements interventions identified in the interdisciplinary plan of care. * Coordination of Care: Coordinates interdisciplinary and intradisciplinary teams to develop or revise plans of care focused on patient and/or family concerns. * Evaluation: Performs systemic and ongoing evaluation of the effectiveness of interventions to assess the patient's progress toward attainment of expected outcomes. * Education: Facilitates education to families with respect to post-discharge care plans including dressing/wound care and feeding plans. Operational and Financial Management * Promotes the use by colleges and universities of the facilities for clinical education and foster good relationships between hospital and their education institutions. * Networks to establish the hospital as a pre-eminent source of professional education, healthcare information and patient care delivery. * Contributes to unit budget planning by analyzing program needs, considering resources necessary for patient care and developing plans on both a short and long-term basis. Human Resource Management * Selects qualified and quality personnel. * Provides direction and acts as a mentor in assisting direct reports to succeed. * Mentors counsels and disciplines staff to ensure quality of work and adherence to hospital policies and procedures, while engaging in and advocating for succession planning for nurse leaders. * Conducts review of appropriate personnel to ensure current required license, certification, or registration is maintained as evidenced by meeting all minimum job qualifications and lack of valid citations. * Establishes a master schedule using annual FTEs established in the budget process. * Establishes work schedules and assignments in conformance with current federal, state, local wage and hour laws, and hospital policies. * Provides for effective distribution and utilization of personnel based on unit needs by collecting and analyzing data to determine changing unit trends. * Provides for in-service and continuing education needs for all personnel in the unit. Systems Leadership * Is aware of and compliant with all hospital and regulatory agency safety goals and objectives. * Develops and participates in organizational systems and processes that promote optimal patient outcomes. * Analyzes system enhancements and barriers that have an impact on patient care. * Consults and collaborates with the patient, family, and other health care providers to provide coordinated, interdisciplinary care. * Incorporates resource utilization by assisting interdisciplinary team members, patients, and families to select therapies that are cost effective, uphold quality standards, and foster the greatest benefit. * Contributes to individual and system responses in the resolution of ethical dilemmas. Research * Collects and analyzes data regarding the performance of procedures, delivery of care, the incidence and types of complications, and the resulting effect on patients, in order to evaluate and improve practice. * Participates in, or leads as directed, various hospital committees that evaluate the quality and effectiveness of acute, critical, and complex patient care. * Formulates recommendations to improve clinical practice based on data obtained from the work environment, quality-of-care activities, and scientific evidence. * Promotes dissemination of knowledge and advances the profession through writing, publishing, and presenting to professional or lay audiences. Consultation * Remains accessible to all staff on an ongoing basis and visible in the department. * Serves as a liaison with nursing leadership to identify learning needs of staff. * Demonstrates follow through and effective problem-solving activities with staff, customers, physicians, and other departments. * Works with nursing leadership to develop educational programs to address gaps in nursing knowledge. * Actively follows up with quality issues as identified. Patient Safety * Monitor the compliance of professional, regulatory and governmental standards and maintain liaison with administration, quality, and risk management on regulatory agency investigations pertinent to the nursing organization. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Pediatrics Neonatology Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00APP Supervisor - NICU The APP Supervisor coordinates, plans, directs, implements and manages the administrative, financial and operational responsibilities of fellow Nurse Practitioners and Physician Assistants in the delivery of specialized patient care. They assure that competent, compassionate patient care is uniformly provided to customers including referring facilities, hospital staff and patients in the inpatient, ambulatory, and community settings. The NP Supervisor maintains proficiency in direct patient care, including the responsibility and accountability for the assessment and management of patients, including ordering diagnostic tests, consultations, therapeutic interventions and the day to day implementation and evaluation of an appropriate plan of care. The NP Supervisor develops, implements, and evaluates policies, programs and services consistent with the hospital's mission and departmental/unit's vision and philosophy. They provide direction and support to unit-based staff and collaborates with other service and department leaders toward attainment of short- and long-term goals and objectives.Qualifications: Education: Graduate of an accredited Nurse Practitioner (Masters' Degree) program Work Experience: Minimum of 5-7 years of experience in nursing, involving nursing supervision required and 3-5 years of progressive management experience required Essential Functions: Professional Standards of Clinical Practice (American Association of Critical-Care Nurses) Assessment: Collects patient data in a continuous process that recognizes the dynamic nature of acute, critical, and complex chronic illness. Diagnosis: Analyzes the assessment data in determining diagnoses. Planning: Develops an individualized and dynamic plan of care that prescribes interventions to attain expected outcomes. Implementation: Implements interventions identified in the interdisciplinary plan of care. Coordination of Care: Coordinates interdisciplinary and intradisciplinary teams to develop or revise plans of care focused on patient and/or family concerns. Evaluation: Performs systemic and ongoing evaluation of the effectiveness of interventions to assess the patient's progress toward attainment of expected outcomes. Education: Facilitates education to families with respect to post-discharge care plans including dressing/wound care and feeding plans. Operational and Financial Management Promotes the use by colleges and universities of the facilities for clinical education and foster good relationships between hospital and their education institutions. Networks to establish the hospital as a pre-eminent source of professional education, healthcare information and patient care delivery. Contributes to unit budget planning by analyzing program needs, considering resources necessary for patient care and developing plans on both a short and long-term basis. Human Resource Management Selects qualified and quality personnel. Provides direction and acts as a mentor in assisting direct reports to succeed. Mentors counsels and disciplines staff to ensure quality of work and adherence to hospital policies and procedures, while engaging in and advocating for succession planning for nurse leaders. Conducts review of appropriate personnel to ensure current required license, certification, or registration is maintained as evidenced by meeting all minimum job qualifications and lack of valid citations. Establishes a master schedule using annual FTEs established in the budget process. Establishes work schedules and assignments in conformance with current federal, state, local wage and hour laws, and hospital policies. Provides for effective distribution and utilization of personnel based on unit needs by collecting and analyzing data to determine changing unit trends. Provides for in-service and continuing education needs for all personnel in the unit. Systems Leadership Is aware of and compliant with all hospital and regulatory agency safety goals and objectives. Develops and participates in organizational systems and processes that promote optimal patient outcomes. Analyzes system enhancements and barriers that have an impact on patient care. Consults and collaborates with the patient, family, and other health care providers to provide coordinated, interdisciplinary care. Incorporates resource utilization by assisting interdisciplinary team members, patients, and families to select therapies that are cost effective, uphold quality standards, and foster the greatest benefit. Contributes to individual and system responses in the resolution of ethical dilemmas. Research Collects and analyzes data regarding the performance of procedures, delivery of care, the incidence and types of complications, and the resulting effect on patients, in order to evaluate and improve practice. Participates in, or leads as directed, various hospital committees that evaluate the quality and effectiveness of acute, critical, and complex patient care. Formulates recommendations to improve clinical practice based on data obtained from the work environment, quality-of-care activities, and scientific evidence. Promotes dissemination of knowledge and advances the profession through writing, publishing, and presenting to professional or lay audiences. Consultation Remains accessible to all staff on an ongoing basis and visible in the department. Serves as a liaison with nursing leadership to identify learning needs of staff. Demonstrates follow through and effective problem-solving activities with staff, customers, physicians, and other departments. Works with nursing leadership to develop educational programs to address gaps in nursing knowledge. Actively follows up with quality issues as identified. Patient Safety Monitor the compliance of professional, regulatory and governmental standards and maintain liaison with administration, quality, and risk management on regulatory agency investigations pertinent to the nursing organization. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 6:00pm - 2:30am; Monday to Friday w/alt wknds FULL TIME: Benefits Eligible In this role, you will: * Lead laboratory operations with a focus on identifying areas of opportunity and implementing action plans. * Support the Regional Manager with organizational goals and objectives, including developing and inspiring your team of employees. * Interact with a variety of clients, patients, employees, and business units, with a commitment to customer-focused service. * Review business indicators, optimize processes, and maximize profitability. * Champion safety, compliance, and quality control. All you need is: * High School Diploma or equivalent. * A valid driver's license and an excellent driving record for the past three years. * Exceptional communication and problem-solving skills. * Ability to work in a fast-paced environment, under time constraints, without close supervision. * Previous supervisory experience. Bonus points if you've got: * Bachelor's Degree in Medical Technology or Business Administration. * Previous experience in a clinical laboratory or other service organization. Salary minimum to max is $66,000 to $85,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. We'll give you: * Appreciation for your work * A feeling of satisfaction that you've helped people * Opportunity to grow within the organization * Free lab services for you and your eligible dependents * Work-life balance, including Paid Time Off and Paid Holidays * Competitive benefits including medical, dental, and vision insurance * Help saving for retirement, with a 401(k) that includes a generous company match * A sense of belonging - we are a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: 3rd Shift (United States of America) Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 3rd Shift FULL TIME: Benefits Eligible In this role, you will: Lead laboratory operations with a focus on identifying areas of opportunity and implementing action plans. Support the Regional Manager with organizational goals and objectives, including developing and inspiring your team of employees. Interact with a variety of clients, patients, employees, and business units, with a commitment to customer-focused service. Review business indicators, optimize processes, and maximize profitability. Champion safety, compliance, and quality control. All you need is: High School Diploma or equivalent. A valid driver's license and an excellent driving record for the past three years. Exceptional communication and problem-solving skills. Ability to work in a fast-paced environment, under time constraints, without close supervision. Previous supervisory experience. Bonus points if you've got: Bachelor's Degree in Medical Technology or Business Administration. Previous experience in a clinical laboratory or other service organization. Salary minimum to max is $70,000 to $85,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow within the organization Free lab services for you and your eligible dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) that includes a generous company match A sense of belonging - we are a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: 3rd Shift (United States of America) Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Full-time Description The Reception Supervisor is responsible for the direction and coordination of all aspects of patient services including the check in process, accuracy of patient demographic/insurance information within the Epic Prelude/Resolute applications, maximizing point of service collections, and ensuring policies and procedures are adhered to and kept current. Manages, evaluates, coaches, and motivates staff ensuring employees receive adequate and ongoing training. Keeps abreast of all industry standards in relation to insurance coverages. Works with third party vendors to resolve system issues and assists with the implementation of upgrades including but not limited to Epic, credit card terminals, and real time eligibility (RTE), Clockwise, Interpreter Service Applications, as well as new initiatives to improve patient satisfaction and increase efficiencies within the department. JOB DUTIES: Responsible to open/close the department which includes following the safe opening/closing policy and procedure, cash bag policy and procedure, petty cash policy and procedure, and preparing reports and the deposit for the Accounting Department. Responsible to distribute/collect the cash bags (if applicable) to all receptionist. Responsible for ensuring all reception desks are staffed for hours of operation. Prepares weekly schedule as well as the daily break/lunch schedule. Will provide desk coverage as patient flow demands. Responsible to perform rounds of the reception desks multiple times per day to ensure policy and procedures are being followed. Responsible for daily time clock functions as well as PTO requests ensuring adequate coverage for the department. Responsible for completing all annual reviews for the department in a timely fashion. Responsible to update current and the development of new Policies and Procedures relative to the department. Responsible to work with Accounting and third party vendors, such as the credit card and RTE vendors, to resolve issues for both the Reception and Business Office Teams. Responsible to ensure Pre-Registration is completed in advance of upcoming appointments. Responsible for ensuring the completion of all reception work queues that house errors due to improper check-in, reeducating and performing competency evaluations of staff to ensure new employee and on-going training is completed and provides input into training materials. Assists the Business Office staff with registration errors that result in claim denials. Receives registration error reports from LabCorp for initial billing files and provides correct insurance information. Responsible to keep current on all insurance updates/bulletins, provide education to reception staff, conduct monthly meetings and attending Business Office meetings as requested. Responsible for the completion and submission of the initial Medicaid ePACES enrollment forms as well as all annual provider (Physician, NP, PA, PT, LCSW, etc.) recertification's to ensure there is no lapse in active status within the ePACES system that would have a negative impact on AR. Responsible to report on the front desk payments (co-pays, on account balances, etc.) including weekly, monthly, and yearly reports. Develop and implement processes for increasing front desk payments. Participates in all system conversions and identifies/oversees key staff to support the implementation of new work flows. Responsible for communicating with Physician's and Department Heads any issues regarding the Reception Team. All other duties as assigned. May be exposed to hazardous drugs. Attends OSHA training upon initial orientation and annually completes OSHA competency. Requirements EXPERIENCE AND TRAINING: Graduated from High School or completed GED requirements. Supervisory experience preferred. EMR and insurance knowledge preferred. Skilled in Microsoft products including word and excel. PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision. Salary Description $60,405.80 - $95,347 annually

Job Details Cortland, NY $20.00 - $20.00 HourlyDescription 40 hours/week Physical Requirements Lift 10 lb. routinely Performs duties standing for several hours daily Lift 30 lb. occasionally Travel distances between campus buildings Duties Supervision of Personnel Responsible for the satisfactory performance of all subordinate personnel. Assigns work duties according to job descriptions and work flow for each employee. Procures all equipment and facilities necessary for employees to effectively and efficiently perform their duties. Provides all forms of coaching including discipline, termination, counseling and skill development for all employees. Provides first aid and seeks other medical treatment for employees. Reviews and enforces employee compliance with proper operational procedures and policies, safety and sanitation policies, union contract and/or employee handbook. Customer Service Front of the House Maintains customer service during the shift. Handles problems including approving credit, use of ID cards, poor service or food quality, customer accidents, or incidents. Handles operational issues including finding substitute staff, evaluating stocking and cleaning needs, altering service needs and redirecting customer traffic. Answers customer questions in person or via e-mail. May perform initial troubleshooting of cash register and equipment problems. Samples and reviews the product for presentation to customers. ensures proper food sanitation including reviewing temp logs. Opens and closes the operation ensuring unit and product security. Handles cash and setups cash registers as needed. Manages off-site services and special theme events as needed. Responsible for prompt, efficient and HACCP compliant delivery to any location of food items. ensures all food, beverages, equipment items are packaged for proper transport or holding. ensures security, timely set-up and proper display. May act as the clearing house for information in their building, customer base (concession, student life center) or special events to share with other CAS staff members. Communicates in writing and verbally with various members of the campus and users of the facilities or equipment regarding CAS services, pricing and policies. Supervisor Primary responsibility is floor management and supervising immediate issues. This position will be assigned management tasks and projects that they will be responsible for completing successfully, but ultimate direction and responsibility will lie with the manager-level position. This position directs the daily work of employees. As an agent for the employer, all actions and decisions must be in the best interest of the corporation. Conduct must be honest and follow ethical standards set by CAS, SUNY Cortland, and professional practices. Any duties as assigned based on business needs Qualifications Qualifications High School Diploma or Equivalent Three years of experience in the unit's area of work i.e. food service or retail sales Previous supervisory experience preferred Skills Computing skills to make cash change, take inventory, create # of pieces for a portion by performing adding, subtracting, multiplication and division Ability to read on a level to comprehend product labels, recipes and safety instructions May require the legal right and ability to drive a company vehicle. Driver's license must not have any high risk factors as defined by the Company's vehicle insurance company. Proficient in all Microsoft Office Suite programs and office equipment Ability to effectively motivate, train, and supervise employees Ability to interact with customers, coworkers, and vendors in a diplomatic manner Ability to work effectively as a team member Ability to perform a variety of tasks in a variety of locations and determine the order and sequence with limited daily supervisory direction.

Job Details Cortland, NY $20.00 - $20.00 HourlyDescription Tuesday - Saturday 2:30pm-11:00pm 40 hours/week Physical Requirements Lift 10 lb. routinely Performs duties standing for several hours daily Lift 30 lb. occasionally Travel distances between campus buildings Duties Supervision of Personnel Responsible for the satisfactory performance of all subordinate personnel. Assigns work duties according to job descriptions and work flow for each employee. Procures all equipment and facilities necessary for employees to effectively and efficiently perform their duties. Provides all forms of coaching including discipline, termination, counseling and skill development for all employees. Provides first aid and seeks other medical treatment for employees. Reviews and enforces employee compliance with proper operational procedures and policies, safety and sanitation policies, union contract and/or employee handbook. Customer Service Front of the House Maintains customer service during the shift. Handles problems including approving credit, use of ID cards, poor service or food quality, customer accidents, or incidents. Handles operational issues including finding substitute staff, evaluating stocking and cleaning needs, altering service needs and redirecting customer traffic. Answers customer questions in person or via e-mail. May perform initial troubleshooting of cash register and equipment problems. Samples and reviews the product for presentation to customers. ensures proper food sanitation including reviewing temp logs. Opens and closes the operation ensuring unit and product security. Handles cash and setups cash registers as needed. Manages off-site services and special theme events as needed. Responsible for prompt, efficient and HACCP compliant delivery to any location of food items. ensures all food, beverages, equipment items are packaged for proper transport or holding. ensures security, timely set-up and proper display. May act as the clearing house for information in their building, customer base (concession, student life center) or special events to share with other CAS staff members. Communicates in writing and verbally with various members of the campus and users of the facilities or equipment regarding CAS services, pricing and policies. Supervisor Primary responsibility is floor management and supervising immediate issues. This position will be assigned management tasks and projects that they will be responsible for completing successfully, but ultimate direction and responsibility will lie with the manager-level position. This position directs the daily work of employees. As an agent for the employer, all actions and decisions must be in the best interest of the corporation. Conduct must be honest and follow ethical standards set by CAS, SUNY Cortland, and professional practices. Any duties as assigned based on business needs Qualifications Qualifications High School Diploma or Equivalent Three years of experience in the unit's area of work i.e. food service or retail sales Previous supervisory experience preferred Skills Computing skills to make cash change, take inventory, create # of pieces for a portion by performing adding, subtracting, multiplication and division Ability to read on a level to comprehend product labels, recipes and safety instructions May require the legal right and ability to drive a company vehicle. Driver's license must not have any high risk factors as defined by the Company's vehicle insurance company. Proficient in all Microsoft Office Suite programs and office equipment Ability to effectively motivate, train, and supervise employees Ability to interact with customers, coworkers, and vendors in a diplomatic manner Ability to work effectively as a team member Ability to perform a variety of tasks in a variety of locations and determine the order and sequence with limited daily supervisory direction.

Title : Client Care Supervisor - Health Home Plus Services Reports To : Program Director FLSA : Non-Exempt Status : Full-time Supervisory Responsibility : Team of Health Home Plus Client Care Coordinators Purpose of the Role: The Health Home Plus Supervisor oversees a team of Health Home Plus Client Care Coordinators who provide intensive case management to high-need individuals with serious mental illness and/or complex behavioral and physical health conditions. The Supervisor ensures quality service delivery, compliance with Health Home Plus standards, and the development of staff capacity to support client recovery, stability, and wellness. Essential Functions of the Role: Provide clinical and administrative supervision to a team of Health Home Plus Care Coordinators (HH+ CCCs). Conduct weekly one-on-one supervisions, ensuring review of key performance metrics, caseload balance, and case complexities. Review at least 10 notes per coordinator per week to monitor timeliness, clinical quality, billing integrity, and documentation compliance. Offer real-time feedback and support to improve staff performance and case outcomes. Train and mentor staff in client engagement, motivational interviewing, crisis response, recovery-oriented care planning, and system navigation. Conduct joint field visits, client calls, and side-by-side coaching to support staff growth. Identify training gaps and provide individualized or group support to enhance staff competency in HH+ practices. Monitor caseloads to ensure client outreach and service requirements are met at least monthly, with frequency increasing based on client acuity. Ensure care plans are individualized, recovery-oriented, and developed in collaboration with clients, families, and providers. Participate in rounds and team consultations for complex cases, escalating to psychiatrists, medical providers, or legal systems as needed. Ensure all documentation (assessments, care plans, progress notes) meets Medicaid billing, Health Home Plus, and agency standards. Respond to internal audits, data reporting needs, and external reviews or site visits. Support client transitions, hospital discharges, and reengagement of hard-to-reach members. Develop and maintain partnerships with external stakeholders, including DSS, OMH, legal entities, hospitals, and housing providers. Provide case coverage or intervention support as needed in high-acuity or crisis cases. Champion system improvements and workflow adjustments in line with best practices and programmatic goals. Do not settle for “because that's the way it has always been done”; be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large. Team and location assignments based on Agency needs. Other activities as assigned. Work Schedule: Monday - Friday, 9am - 5 pm, 35 hours per week, however flexibility required to address client and Agency needs. Physical Environment: Traditional office environment. Must be comfortable attending appointments at various agencies, facilities, and clients' homes. Qualifications for this Role: Licensed level healthcare professional with prior experience in a behavioral health setting; OR Master's level professional with two (2) years prior supervisory experience in a behavioral health setting. Proven ability to empathize with the clients we serve. Tenacity and passion for this work, balancing objectivity and empathy. Computer literacy required. Bilingual English/Spanish a plus. Flexible availability - based on client and Agency needs. Salary : $60,000 - $70,000

Job Description Title: Client Care Supervisor - Health Home Plus Services Reports To: Program Director FLSA: Non-Exempt Status: Full-time Supervisory Responsibility: Team of Health Home Plus Client Care Coordinators Purpose of the Role: The Health Home Plus Supervisor oversees a team of Health Home Plus Client Care Coordinators who provide intensive case management to high-need individuals with serious mental illness and/or complex behavioral and physical health conditions. The Supervisor ensures quality service delivery, compliance with Health Home Plus standards, and the development of staff capacity to support client recovery, stability, and wellness. Essential Functions of the Role: Provide clinical and administrative supervision to a team of Health Home Plus Care Coordinators (HH+ CCCs). Conduct weekly one-on-one supervisions, ensuring review of key performance metrics, caseload balance, and case complexities. Review at least 10 notes per coordinator per week to monitor timeliness, clinical quality, billing integrity, and documentation compliance. Offer real-time feedback and support to improve staff performance and case outcomes. Train and mentor staff in client engagement, motivational interviewing, crisis response, recovery-oriented care planning, and system navigation. Conduct joint field visits, client calls, and side-by-side coaching to support staff growth. Identify training gaps and provide individualized or group support to enhance staff competency in HH+ practices. Monitor caseloads to ensure client outreach and service requirements are met at least monthly, with frequency increasing based on client acuity. Ensure care plans are individualized, recovery-oriented, and developed in collaboration with clients, families, and providers. Participate in rounds and team consultations for complex cases, escalating to psychiatrists, medical providers, or legal systems as needed. Ensure all documentation (assessments, care plans, progress notes) meets Medicaid billing, Health Home Plus, and agency standards. Respond to internal audits, data reporting needs, and external reviews or site visits. Support client transitions, hospital discharges, and reengagement of hard-to-reach members. Develop and maintain partnerships with external stakeholders, including DSS, OMH, legal entities, hospitals, and housing providers. Provide case coverage or intervention support as needed in high-acuity or crisis cases. Champion system improvements and workflow adjustments in line with best practices and programmatic goals. Do not settle for “because that's the way it has always been done”; be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large. Team and location assignments based on Agency needs. Other activities as assigned. Work Schedule: Monday - Friday, 9am - 5 pm, 35 hours per week, however flexibility required to address client and Agency needs. Physical Environment: Traditional office environment. Must be comfortable attending appointments at various agencies, facilities, and clients' homes. Qualifications for this Role: Licensed level healthcare professional with prior experience in a behavioral health setting; OR Master's level professional with two (2) years prior supervisory experience in a behavioral health setting. Proven ability to empathize with the clients we serve. Tenacity and passion for this work, balancing objectivity and empathy. Computer literacy required. Bilingual English/Spanish a plus. Flexible availability - based on client and Agency needs. Salary: $60,000 - $70,000

Job DescriptionDescription: The Reception Supervisor is responsible for the direction and coordination of all aspects of patient services including the check in process, accuracy of patient demographic/insurance information within the Epic Prelude/Resolute applications, maximizing point of service collections, and ensuring policies and procedures are adhered to and kept current. Manages, evaluates, coaches, and motivates staff ensuring employees receive adequate and ongoing training. Keeps abreast of all industry standards in relation to insurance coverages. Works with third party vendors to resolve system issues and assists with the implementation of upgrades including but not limited to Epic, credit card terminals, and real time eligibility (RTE), Clockwise, Interpreter Service Applications, as well as new initiatives to improve patient satisfaction and increase efficiencies within the department. JOB DUTIES: Responsible to open/close the department which includes following the safe opening/closing policy and procedure, cash bag policy and procedure, petty cash policy and procedure, and preparing reports and the deposit for the Accounting Department. Responsible to distribute/collect the cash bags (if applicable) to all receptionist. Responsible for ensuring all reception desks are staffed for hours of operation. Prepares weekly schedule as well as the daily break/lunch schedule. Will provide desk coverage as patient flow demands. Responsible to perform rounds of the reception desks multiple times per day to ensure policy and procedures are being followed. Responsible for daily time clock functions as well as PTO requests ensuring adequate coverage for the department. Responsible for completing all annual reviews for the department in a timely fashion. Responsible to update current and the development of new Policies and Procedures relative to the department. Responsible to work with Accounting and third party vendors, such as the credit card and RTE vendors, to resolve issues for both the Reception and Business Office Teams. Responsible to ensure Pre-Registration is completed in advance of upcoming appointments. Responsible for ensuring the completion of all reception work queues that house errors due to improper check-in, reeducating and performing competency evaluations of staff to ensure new employee and on-going training is completed and provides input into training materials. Assists the Business Office staff with registration errors that result in claim denials. Receives registration error reports from LabCorp for initial billing files and provides correct insurance information. Responsible to keep current on all insurance updates/bulletins, provide education to reception staff, conduct monthly meetings and attending Business Office meetings as requested. Responsible for the completion and submission of the initial Medicaid ePACES enrollment forms as well as all annual provider (Physician, NP, PA, PT, LCSW, etc.) recertification's to ensure there is no lapse in active status within the ePACES system that would have a negative impact on AR. Responsible to report on the front desk payments (co-pays, on account balances, etc.) including weekly, monthly, and yearly reports. Develop and implement processes for increasing front desk payments. Participates in all system conversions and identifies/oversees key staff to support the implementation of new work flows. Responsible for communicating with Physician's and Department Heads any issues regarding the Reception Team. All other duties as assigned. May be exposed to hazardous drugs. Attends OSHA training upon initial orientation and annually completes OSHA competency. Requirements: EXPERIENCE AND TRAINING: Graduated from High School or completed GED requirements. Supervisory experience preferred. EMR and insurance knowledge preferred. Skilled in Microsoft products including word and excel. PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision.