Case Manager jobs at The People Concern - 43 jobs

San Pedro Street, LA, CA 90013Schedule: Monday- Friday 8am-4:30pmStatus: Full-Time, Non-Exempt (hourly), Non-ManagementBenefits: Medical, Dental, Vision, Retirement Planning (403b), etc. SummaryThe Case Manager is responsible for leading a collaborative effort to house the most vulnerable and chronically homeless individuals in SPAs 4 and 5. With the support of and in partnership with the FSP team, the Case Manager will ensure that FSP clients have a successful process for obtaining housing and accessing other supportive services. Duties and Responsibilities:• Provide linkage to stable housing, and other supportive services as needed to assist clients to obtain housing stability, in addition to client advocacy, case management, and benefit establishment• Conduct screening interviews, complete housing documentation, and coordinate clients' move-in with the housing authority, property managers• Perform initial comprehensive case management assessment and develop a plan of intervention that addresses their barriers, increases their income, and assists them in maintaining permanent housing• Encourage and promote an environment that is strength based to assist clients in meeting their individual goals• Identify appropriate permanent housing options for clients, such as, subsidized housing Section 8, Shelter Plus Care, VASH, permanent supportive housing, affordable and market rate housing, and other housing opportunities• Assist clients with surveying rental market for affordable (and possibly subsidized) housing, scheduling appointments, completing supportive and subsidized housing paperwork, and applying for public benefits• Advocate for clients with prospective landlords and the housing authority• Document all services provided to the Department of Mental Health and agency standards• Outreach to community, realtors, landlords, housing developers, and other service providers to identify new and existing opportunities and build strong relationships to better assist clients in accessing housing opportunities• Actively participate in staff meetings and trainings Qualifications:• Bachelor's degree in related field, or an equivalent combination of education and experience• Extensive experience working with chronically homeless clients and/or homeless veterans• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills• Current, valid California Driver's License with an acceptable driving record• Able to work effectively with a wide range of constituencies in a culturally competent manner• Strong interpersonal and team building skills• Able to work with and lead community groups and volunteers• Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment• Knowledge of Public Housing Authority and Housings subsidy preferred (Section 8, Shelter Plus Care, VASH)• Minimum 30 WPM typing speed preferred• Prior advocacy or academic experience in housing and/or homeless services preferred Work Environment• Combination of field and office environment• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. • On occasion walk or drive to different local sites• Will necessitate working in busy and loud environments• Will be exposed to elements like cold, heat, dust, noise and odor• May need to bend, stoop, twist, and sit throughout the day

Role: ICMS Case Manager Reports to: Program Manager Program: 1603- Housing Retention Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. Essential Duties and Responsibilities: Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity). Develop relationships with Clients with a focus on facilitating independence and maintenance of Improved physical and mental health. Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients' treatment team. Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. Maintain confidentiality of Client information per HIPAA and internal agency guidelines. Assist Clients in applying for and obtaining all benefits to which they are entitled. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. Communicate effectively with property managers and other third party partners. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. Adapt workload as directed by supervisor in response to funder expectations. Other duties, as assigned. Qualifications: High School Diploma or GED or Equivalent At least one year of experience working with homeless individuals AND have a social work/mental health related bachelor's degree OR have a minimum of two years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder. Demonstrated knowledge of issues faced by a culturally diverse population Proficiency In Word, Excel and Outlook required Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record Preferred Qualifications: Bachelor's degree preferred Job Description Work Environment: Field (may need to travel) and indoor office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day. Able to thrive in a work environment emphasizing teamwork and collaboration.

Role: Case Manager Reports to: Program Manager Program: 1603- Housing Retention Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. Essential Duties and Responsibilities: Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity). Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health. Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients' treatment team. Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. Maintain confidentiality of Client information per HIPAA and internal agency guidelines. Assist Clients in applying for and obtaining all benefits to which they are entitled. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. Communicate effectively with property managers and other third party partners. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. Adapt workload as directed by supervisor in response to funder expectations. Other duties, as assigned. Qualifications: High School Diploma or GED or Equivalent Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers. Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record. Willing and able to transport Clients in your personal vehicle. Preferred Qualifications: Bachelor's Degree Demonstrated knowledge of case management, preferred. Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.

Job Title: Case MangerSetting: Site-based Site: North Hollywood, CA 91601 Dept: Permanent Housing Services Reports to: Program Manager Status: Non-Exempt Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. ESSENTIAL DUTIES & RESPONSIBILITIES 1. Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity). 2. Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health. 3. Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients' treatment team. 4. Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries. 5. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. 6. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. 7. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. 8. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. 9. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. 10. Maintain confidentiality of Client information per HIPAA and internal agency guidelines. 11. Assist Clients in applying for and obtaining all benefits to which they are entitled. 12. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services. 13. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. 14. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. 15. Communicate effectively with property managers and other third party partners. 16. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. 17. Adapt workload as directed by supervisor in response to funder expectations. 18. Other duties, as assigned. QUALIFICATIONS 1. Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. 2. Valid Driver's license, reliable car, auto insurance, and an acceptable driving record. 3. Willing and able to transport Clients in your personal vehicle. 4. Demonstrated knowledge of case management, preferred. 5. Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers. WORK ENVIRONMENT 1. Combination of field and office environment. 2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. 3. On occasion walk or drive to different local sites. 4. Will necessitate working in busy and loud environments. 5. Will be exposed to elements like cold, heat, dust, noise and odor. 6. May need to bend, stoop, twist, and sit throughout the day. RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES 1. Maintain a safe work environment and confidentiality at all times 2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues 3. Organize and prioritize multiple activities to meet all external and internal deadlines 4. Maintain professional demeanor that reflects positively on the agency 5. Demonstrate respect and courtesy toward others 6. Able to thrive in a work environment emphasizing teamwork and collaboration 7. Respond in a timely manner in all aspects of communication 8. Work with minimum supervision 9. Perform other duties as assigned ACKNOWLEDGEMENT Employee Incumbent Name Employee Signature Date

Role: Case Manager Reports to: Program Manager Program: 1603-Housing Retention Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. Essential Duties and Responsibilities: Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity). Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health. Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients' treatment team. Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. Maintain confidentiality of Client information per HIPAA and internal agency guidelines. Assist Clients in applying for and obtaining all benefits to which they are entitled. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. Communicate effectively with property managers and other third party partners. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. Adapt workload as directed by supervisor in response to funder expectations. Other duties, as assigned. Qualifications: High School Diploma or GED or Equivalent Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers. Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record. Willing and able to transport Clients in your personal vehicle. Preferred Qualifications: Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. Demonstrated knowledge of case management, preferred. Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift up to 35lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Case Manager Reports to: Director, Project Based Housing Program: 1603- Housing Retention Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. Essential Duties and Responsibilities: Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity). Develop relationships with Clients with a focus on facilitating independence and maintenance of Improved physical and mental health. Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients' treatment team. Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. Maintain confidentiality of Client information per HIPAA and internal agency guidelines. Assist Clients in applying for and obtaining all benefits to which they are entitled. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. Communicate effectively with property managers and other third party partners. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. Adapt workload as directed by supervisor in response to funder expectations. Other duties, as assigned. Qualifications: High School Diploma or GED or Equivalent At least one year of experience working with homeless individuals AND have a social work/mental health related bachelor's degree OR have a minimum of two years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder. Demonstrated knowledge of issues faced by a culturally diverse population Proficiency In Word, Excel and Outlook required Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record Preferred Qualifications: Bachelor's degree preferred Job Description Work Environment: Field (may need to travel) and indoor office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day. Able to thrive in a work environment emphasizing teamwork and collaboration.

Role: Case Manager Reports to: Director, Interim Housing Program: 1005- Village Department: Interim Housing Setting: 100% Onsite Schedule: Tuesday - Saturday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Case Manager at The Village plays a critical role in supporting individuals experiencing homelessness by providing comprehensive, client-centered case management services. This position is responsible for assessing client needs, developing individualized service plans, connecting clients to resources and promoting overall stability and well-being. The Case Manager works closely with multidisciplinary team members to ensure trauma-informed, strengths-based care is delivered in a safe and supportive environment. Essential Duties and Responsibilities: Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually. Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness. Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations. Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc. Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers. Facilitate intakes for individuals who are referred into interim housing. Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach. Facilitate wellness, enrichment, and life skills groups. Provide crisis intervention when needed. Maintain client confidentiality at all times while following agency, state and HIPAA regulations. Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements. Participate in case conferences, individual supervision, and other staff meetings. Work in collaboration with other agency and program staff, in order to coordinate services. Communicate effectively and in a timely manner with management, peers, and clients. Participate in evaluation and trainings in order to better respond to client/community needs. Perform other duties as assigned. Qualifications: Minimum of one (1) year of experience in case management required Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless) Skilled in non-violent crisis intervention Ability to self-motivate and be flexible in a fast paced environment with minimal supervision Strong interpersonal and team building skills This position requires driving to multiple sites and transporting clients in personal vehicles at times. candidates for this role must possess a valid drivers license in CA, valid insurance to cover the vehicle and use, an acceptable driving record for use of vehicle while working for TPC, and a personal vehicle that is safe to use for such purposes. Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary. Preferred Qualifications: Bachelor's degree in related field, strongly preferred but not required Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred Job Description Work Environment: Combination of field and office environment. Regularly required to sit, stand, bend; occasionally lift up to 35lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Case Manager Reports to: Senior Program Manager Program: 1007-El Puente Department: Interim Housing Setting: 100% Onsite Schedule: Sunday - Thursday, 7am - 3:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. Essential Duties and Responsibilities: Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually. Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness. Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations. Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc. Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers Facilitate intakes for individuals who are referred into interim housing Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach. Facilitate wellness, enrichment, and life skills groups. Provide crisis intervention when needed. Maintain client confidentiality at all times while following agency, state and HIPAA regulations. Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements. Participate in case conferences, individual supervision, and other staff meetings. Work in collaboration with other agency and program staff, in order to coordinate services. Communicate effectively and in a timely manner with management, peers, and clients. Participate in evaluation and trainings in order to better respond to client/community needs. Perform other duties as assigned. Qualifications: High School Diploma or GED or Equivalent Minimum of one (1) year of experience in case management required Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless) Skilled in non-violent crisis intervention Ability to self-motivate and be flexible in a fast paced environment with minimal supervision Strong interpersonal and team building skills This position requires driving to multiple sites and transporting clients in personal vehicles at times. candidates for this role must possess a valid drivers license in CA, valid insurance to cover the vehicle and use, an acceptable driving record for use of vehicle while working for TPC, and a personal vehicle that is safe to use for such purposes. Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary. Preferred Qualifications: Bachelor's degree in related field, strongly preferred but not required Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred Bilingual Spanish speaking preferred Job Description Work Environment: Combination of field and office environment. Regularly required to sit, stand, bend; occasionally lift up to 35lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day. Perform other duties as assigned

Role: Bilingual Spanish Speaking Case ManagerReports to: Program ManagerDepartment: Project-Based Housing Location: 1411 Flower St, Los Angeles, CA 90015Schedule: Monday - Friday, 8:00am - 4:30pmStatus: Full-Time, Non-Exempt (hourly), Non-ManagementBenefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.Openings: 1 SummaryThrough the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.Duties and Responsibilities: 1. Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity).2. Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.3. Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients' treatment team.4. Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries.5. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.6. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.7. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.8. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.9. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.10. Maintain confidentiality of Client information per HIPAA and internal agency guidelines.11. Assist Clients in applying for and obtaining all benefits to which they are entitled.12. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.13. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.14. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.15. Communicate effectively with property managers and other third party partners.16. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.17. Adapt workload as directed by supervisor in response to funder expectations.18. Other duties, as assigned.Qualifications: Proficient Spanish Language skills to engage with monolingual Spanish-speaking clients in the same capacity as English-speaking clients. Must be able to substantiate language proficiency. Bachelor's degree preferred; or a minimum of one year experience providing services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed, or an equivalent combination of education and experience. Valid Driver's license, reliable car, auto insurance, and an acceptable driving record are required. Willing and able to transport Clients in your personal vehicle. Demonstrated knowledge of case management, preferred. Demonstrated knowledge of issues faced by a culturally diverse population. Proficiency In Word, Excel and Outlook required Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.Work Environment 1. Field (may need to travel) and indoor office environment2. On occasion walk or drive to different local sites3. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds4. Will necessitate working in busy and at times loud environments5. Will be exposed to elements like cold, heat, dust, noise and odor6. May need to bend, stoop, twist, and sit throughout the day7. Able to thrive in a work environment emphasizing teamwork and collaboration

Role: Case Manager Reports to: Program Manager Program: 1603- Housing Retention Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. Essential Duties and Responsibilities: Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity). Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health. Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients' treatment team. Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. Maintain confidentiality of Client information per HIPAA and internal agency guidelines. Assist Clients in applying for and obtaining all benefits to which they are entitled. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. Communicate effectively with property managers and other third party partners. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. Adapt workload as directed by supervisor in response to funder expectations. Other duties, as assigned. Qualifications: High School Diploma or GED or Equivalent Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers. Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record. Willing and able to transport Clients in your personal vehicle. Preferred Qualifications: Bachelor's Degree Demonstrated knowledge of case management, preferred. Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Case Manager Reports to: Director, Project-based Housing Program: 1603- Housing Retention Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. Essential Duties and Responsibilities: Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity). Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health. Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients' treatment team. Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. Maintain confidentiality of Client information per HIPAA and internal agency guidelines. Assist Clients in applying for and obtaining all benefits to which they are entitled. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. Communicate effectively with property managers and other third party partners. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. Adapt workload as directed by supervisor in response to funder expectations. Other duties, as assigned. Qualifications: High School Diploma or GED or Equivalent Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record. Willing and able to transport Clients in your personal vehicle. Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers. Preferred Qualifications: Bachelor's Degree Demonstrated knowledge of case management, preferred. Job Description Work Environment: Combination of field and office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Senior Case Manager Reports to: Director Program: 1303-FSP Department: Health & Wellness Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Senior Case Manager is responsible for leading a collaborative effort to house the most vulnerable and chronically homeless individuals in SPAs 4 and 5. With the support of and in partnership with the FSP team, the Senior Case Manager will ensure that FSP clients have a successful process for obtaining housing and accessing other supportive services by participating in training new staff and representing the program at Agency and Community Provider Meetings. Provide linkage to stable housing, and other supportive services as needed to assist clients to obtain housing stability, in addition to client advocacy, case management, and benefit establishment Essential Duties and Responsibilities: * Conduct screening interviews, complete housing documentation, and coordinate clients' move-in with the housing authority, property managers * Perform initial comprehensive case management assessment and develop a plan of intervention that addresses their barriers, increases their income, and assists them in maintaining permanent housing * Encourage and promote an environment that is strength based to assist clients in meeting their individual goals * Identify appropriate permanent housing options for clients, such as, subsidized housing Section 8, Shelter Plus Care, VASH, permanent supportive housing, affordable and market rate housing, and other housing opportunities * Assist clients with surveying rental market for affordable (and possibly subsidized) housing, scheduling appointments, completing supportive and subsidized housing paperwork, and applying for public benefits * Advocate for clients with prospective landlords and the housing authority * Document all services provided to the Department of Mental Health and agency standards * Outreach to community, realtors, landlords, housing developers, and other service providers to identify new and existing opportunities and build strong relationships to better assist clients in accessing housing opportunities * Actively participate in staff meetings and trainings and provides coverage to lead meetings in the absence of Program Managers. * Provide support in training of new FSP staff including sharing resources, assistance with linkages, rehabilitation interventions and skills with clients. * Work in collaboration with FSP Leadership to meeting program outcome goals in weekly team meetings. * Serves as a liaison between the team/agency and external community partners. * Participate in external and internal agency trainings relevant to serving target population and present on training materials in team meetings. Qualifications: * 3 years or more of Case Management experience. * At least 1 year of experience working adults with severe, persistent mental illness and/or in housing services. * Experience and familiarity with LA County resources, benefits, and services to help clients meet their case management needs. * Bachelor's degree in related field, or an equivalent combination of education and experience * Extensive experience working with chronically homeless clients and/or homeless veterans * Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills * Current, valid California Driver's License with an acceptable driving record * Able to work effectively with a wide range of constituencies in a culturally competent manner * Strong interpersonal and team building skills * Able to work with and lead community groups and volunteers * Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment * Knowledge of Public Housing Authority and Housings subsidy preferred (Section 8, Shelter Plus Care, VASH) * Minimum 30 WPM typing speed preferred * Prior advocacy or academic experience in housing and/or homeless services preferred Work Environment: * Combination of field and office environment * Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. * On occasion walk or drive to different local sites * Will necessitate working in busy and loud environments * Will be exposed to elements like cold, heat, dust, noise and odor * May need to bend, stoop, twist, and sit throughout the day

Role: Temporary Case Manager Reports to: Program Manager, Project Based Housing Program: 1603-Housing Retention Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management/Temporary Openings: 1 Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. Essential Duties and Responsibilities: Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity). Develop relationships with Clients with a focus on facilitating independence and maintenance of Improved physical and mental health. Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients' treatment team. Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. Maintain confidentiality of Client information per HIPAA and internal agency guidelines. Assist Clients in applying for and obtaining all benefits to which they are entitled. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. Communicate effectively with property managers and other third party partners. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. Adapt workload as directed by supervisor in response to funder expectations. Other duties, as assigned. Qualifications: Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record. Willing and able to transport Clients in your personal vehicle. Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers Preferred Qualifications: Demonstrated knowledge of case management, preferred. Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Case Manager- Permanent Supportive Housing- Santa Monica Reports to: DirectorLocation: Cloverfield - 1751 Cloverfield Blvd. Santa Monica, CA 90404 Schedule: Monday - Friday, 8:00am - 4:30pmStatus: Full Time, Non-exempt (Hourly), Non-management Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.Number of Openings: 3SUMMARY As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Case Manager will travel to multiple locations in the greater Los Angeles area to meet and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS). The ICMS Case Manager will work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client's specific needs related to housing, health, mental health, and income. ESSENTIAL DUTIES & RESPONSIBILITIES Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use Ensure that case management services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomes Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services Maintain confidentiality of client files per HIPAA and all applicable guidelines Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings QUALIFICATIONS Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record Able to transport clients in your vehicle Bachelor's degree preferred; or a minimum two years' case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience Demonstrated knowledge of case management Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers Skill in non-violent crisis intervention Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills Able to obtain and maintain CPR/1st Aid certification Minimum 30 WPM typing speed preferred WORK ENVIRONMENT Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day

Role: Case Manager- Permanent Supportive Housing- Santa Monica Reports to: DirectorLocation: Cloverfield - 1751 Cloverfield Blvd. Santa Monica, CA 90404 Schedule: Monday - Friday, 8:00am - 4:30pmStatus: Full Time, Non-exempt (Hourly), Non-management Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.Number of Openings: 3SUMMARY As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Case Manager will travel to multiple locations in the greater Los Angeles area to meet and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS). The ICMS Case Manager will work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client's specific needs related to housing, health, mental health, and income. ESSENTIAL DUTIES & RESPONSIBILITIES Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomes Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services Maintain confidentiality of client files per HIPAA and all applicable guidelines Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings QUALIFICATIONS Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record Able to transport clients in your vehicle Bachelor's degree preferred; or a minimum two years' case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience Demonstrated knowledge of case management Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers Skill in non-violent crisis intervention Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills Able to obtain and maintain CPR/1st Aid certification Minimum 30 WPM typing speed preferred WORK ENVIRONMENT Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day

Role: Case Manager - ODR Project Based Housing Reports to: Program Manager Program: 1602- DHS ODR Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 2 Summary: In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team the ODR Case Manager will work with clients recently released from jail, who are moving from homelessness to in permanent supportive housing, to provide intensive case management. Clients represent a diverse group with experiences of complex trauma, and who are facing medical, mental health and substance use barriers. The Case Manager collaborates with clients to learn independent living skills and other life-skills vital to success in maintaining permanent housing. Clients remain in the program for as long as they require subsidized housing. Essential Duties and Responsibilities: Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including history of homelessness, complex trauma, medical, mental health and substance use. Maintain weekly contact with all clients and document contact in County approved database. Ensure that case management services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation. Link clients to appropriate medical, mental health, substance abuse, and vocational resources. Assist clients in obtaining all benefits to which they are entitled. Participate in court hearings and submit court progress reports. Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment. Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals. Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases. Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations. Maintain confidentiality of client files per HIPAA and all applicable guidelines. Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources. Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration. Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health. Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients. Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery. Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings. Qualifications: High School Diploma or GED or Equivalent Bachelor's degree preferred; or a minimum two years' case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record Able to transport clients in your vehicle Able to pass a background check for jail clearance Demonstrated knowledge of case management Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers Skill in non-violent crisis intervention Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills Able to obtain and maintain CPR/First Aid certification Preferred Qualifications: Bachelor's degree preferred Minimum 30 WPM typing speed preferred Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Case Manager, Project Based Housing Reports to: Program Manager Program: 1603-Housing Retention Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing. Essential Duties and Responsibilities: Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity). Develop relationships with Clients with a focus on facilitating independence and maintenance of Improved physical and mental health. Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients' treatment team. Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries. Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. Maintain confidentiality of Client information per HIPAA and internal agency guidelines. Assist Clients in applying for and obtaining all benefits to which they are entitled. Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. Communicate effectively with property managers and other third party partners. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings. Adapt workload as directed by supervisor in response to funder expectations. Other duties, as assigned. Qualifications: High School Diploma or GED or Equivalent Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record. Willing and able to transport Clients in your personal vehicle. Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers. Job Description Work Environment: Combination of field and office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Case Manager - ICMS/Housing Navigation Reports to: Program Manager - ICMS/Housing Navigation Program: 1603- Housing Retention Department: Permanent Housing Setting: Not 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 4 Summary: As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Case Manager/Housing Navigator will engage with high acuity clients in the Skid Row Community and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS). The ICMS Case Manager/Housing Navigator will work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client's specific needs related to housing, health, mental health, and income. Essential Duties and Responsibilities: Ensure enrollment in CES and have a VISPDAT score. Remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits/income assistance, transportation to appointments. Provide a needs assessment on most appropriate type of housing. Assist with housing applications. Identify permanent housing units to move individuals into housing as quickly as possible once linked to a rental subsidy (TBV, PBV, EHV, TLS). Document activities in HMIS. Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use. Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation. Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomes. Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals. Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases. Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations. Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services. Maintain confidentiality of client files per HIPAA and all applicable guidelines. Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources. Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration. Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health. Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals. Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients. Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery. Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings. Perform other duties as assigned. Qualifications: High School Diploma or GED or Equivalent Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record Able to transport clients in your vehicle Bachelor's degree preferred; or a minimum two years' case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience Demonstrated knowledge of case management Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.

Role: Case Manager - ODR Project Based Housing Reports to: Program Manager Program: 1602- DHS ODR Department: Permanent Housing Setting: 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 2 Summary: In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team the ODR Case Manager will work with clients recently released from jail, who are moving from homelessness to in permanent supportive housing, to provide intensive case management. Clients represent a diverse group with experiences of complex trauma, and who are facing medical, mental health and substance use barriers. The Case Manager collaborates with clients to learn independent living skills and other life-skills vital to success in maintaining permanent housing. Clients remain in the program for as long as they require subsidized housing. Essential Duties and Responsibilities: Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including history of homelessness, complex trauma, medical, mental health and substance use. Maintain weekly contact with all clients and document contact in County approved database. Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation. Link clients to appropriate medical, mental health, substance abuse, and vocational resources. Assist clients in obtaining all benefits to which they are entitled. Participate in court hearings and submit court progress reports. Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment. Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals. Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases. Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations. Maintain confidentiality of client files per HIPAA and all applicable guidelines. Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources. Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration. Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health. Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients. Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery. Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings. Qualifications: High School Diploma or GED or Equivalent Bachelor's degree preferred; or a minimum two years' case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record Able to transport clients in your vehicle Able to pass a background check for jail clearance Demonstrated knowledge of case management Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers Skill in non-violent crisis intervention Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills Able to obtain and maintain CPR/First Aid certification Preferred Qualifications: Bachelor's degree preferred Minimum 30 WPM typing speed preferred Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day.