Guest Services jobs at The Salvation Army - 415 jobs

Guest Services Director
San Francisco Giants 4.5
San Francisco, CA jobs
About the Team As part of the Experience Development department, the Guest Services Management team oversees a large part‑time seasonal event staff at Oracle Park, collaborating with Ballpark Operations and cross‑functional departments to ensure safety and deliver exceptional guest experiences at all events. This team is dedicated to creating memorable moments for every guest who walks through our doors. About the Role The Director of Guest Services provides strategic and operational leadership for all guest experience functions at a Major League Baseball venue. This role translates organizational objectives into effective operational plans, ensuring consistent service standards, efficient staffing models, and seamless event execution. The Director oversees training programs, department SOPs, and event‑day operations while fostering a culture of service excellence and continuous improvement. You're Excited About This Opportunity Because You Will… Develop, implement, and maintain departmental SOPs, operational checklists, and event‑day service standards. Design and oversee the seasonal staffing model, including hiring strategy, onboarding, and all training and development programs. Support and advance team member engagement initiatives through recognition programs, feedback collection, and cross‑department collaboration. Manage staffing levels, scheduling strategy, payroll and budget utilization, and long‑term resource planning. Lead operational planning for all baseball games, concerts, and special events, ensuring alignment with venue‑wide objectives. Provide event‑day leadership by overseeing managers and supervisors to ensure smooth operations and rapid issue resolution. Analyze guest feedback, incident data, and operational performance metrics; recommend and implement service and operational enhancements. Oversee and personally engage in the resolution of escalated guest concerns, ensuring timely, professional communication across phone, email, and in‑person interactions. Ensure full compliance with ADA requirements, league policies, organizational safety standards, and state/federal labor laws. Collaborate with internal departments to develop ingress/egress plans, premium experience programs, guest communication strategies, and partnership or sponsorship activations. Qualifications 7+ years of experience in guest services, venue operations, or large‑scale event management, preferably in a sports or entertainment environment. A strong leader with a proven ability to build, motivate, and develop high‑performing teams. Demonstrate expertise in staff training, scheduling logistics, and performance management. Demonstrate success implementing employee engagement, recognition, or service excellence initiatives that improve performance and retention. Are knowledgeable in accessibility standards, large‑event safety protocols, and union labor environments. Can thrive in a fast‑paced setting with non‑traditional hours, including evenings, weekends, and holidays. Are exceptional conflict resolution, communication, and problem‑solving skills. Influence and collaborate effectively with senior leaders and cross‑functional partners in a matrixed organization. Compensation $110,000 - $120,000 a year At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $110,000 to $120,000 plus Annual Bonus, and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision. In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best‑in‑class benefits with robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half‑day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time. About the Giants One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no‑hitters. Off the field, the Giants have become internationally‑renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non‑profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community. We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Our Commitment to Diversity and Inclusion At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. Individuals from non‑traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you're 100% qualified, but up for the challenge - we want you to apply. At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you. #J-18808-Ljbffr
$27k-34k yearly est. 4d ago

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Wellness & Member Experience Associate
YMCA of San Francisco 4.0
San Francisco, CA jobs
A community-focused nonprofit organization in San Francisco is seeking a Wellness Associate to foster an inclusive exercise environment, providing support and resources to YMCA members. Candidates need a high school diploma, customer service experience, and knowledge of health and fitness principles. This position offers competitive hourly pay and a chance to make a positive impact within the community. #J-18808-Ljbffr
$26k-34k yearly est. 1d ago
Seasonal Admissions & Guest Services, Queen Zoo
Wildlife Conservation Society 4.5
New York, NY jobs
Job Family: Admissions & Guest Services Job Type: Temporary/Seasonal Department: Admissions Title: Sales Associate Status: Non-Exempt Pay Rate: $17.00/hour Schedule: Must be able to work 2-5 days per week including weekends and holidays. Schedule varies and is dependent on weather and guest attendance; schedule subject to change through the spring and summer. Earn your stripes and wear them proudly with us here in Admissions! In a fun, fast-paced environment, your work will help our guests make the most of their zoo experience. From ticket sales, to Membership enrollment, you'll be providing fast, friendly and effective service while gaining valuable experiences that can impact and advance your career goals. Apply now! Admissions Sales Associate Essential duties may include: * Facilitate entry for arriving guests that enter our park, rides, and attractions * Handle all sales inquiries, answering questions, and explaining benefits as needed * Actively promote and inform guests about our diverse assortment of premium products; such as memberships
$17 hourly 17d ago
Seasonal Admissions & Guest Services, Prospect Park Zoo
Wildlife Conservation Society 4.5
Prospect Park, PA jobs
Job Family: Admissions & Guest Services Job Type: Temporary/Seasonal Department: Admissions Status: Non-Exempt Pay Rate: $17.00/hour Schedule: Must be able to work 2-5 days per week including weekends, holidays, and school breaks. Schedule varies and is dependent on weather and guest attendance; schedule subject to change through the spring and summer. Earn your stripes and wear them proudly with us here in Admissions! In a fun, fast-paced environment, your work will help our guests make the most of their zoo experience. You'll be providing fast, friendly, and effective service while gaining valuable experiences that can impact and advance your career goals. Apply now! Admissions Sales Associate Essential duties may include: * Processing all transactions through the ticketing point-of-sale system * Validating tickets and admitting entry into the park, including seamless entry of school groups and summer camps * Handling membership inquiries and explaining benefits as needed * Providing excellent service to guests including maintaining general knowledge of park attractions, amenities, and enforcing general park rules * Preparing reports as required * Assisting the team in performing any additional gate operational duties
$17 hourly 17d ago
Member and Visitor Services Representative, Part-Time
Museum of Fine Arts 4.7
Boston, MA jobs
Reporting to Admission Managers in the Member and Visitor Services department (MVS), the Member & Visitor Services Representative is a vital member of the MVS team responsible for greeting, assisting and welcoming all Museum visitors in an enthusiastic, warm and professional manner. Essential Functions: Handles General Admission, Exhibition and Public Program ticket sales, membership sales and renewals Answers phone inquiries and takes orders, troubleshoots and resolves visitors' needs and provides general museum information Works at any and all of our visitor facing locations both inside and outside of the Museum Greets members and visitors cheerfully in person and on the phone providing a warm welcome to all. Answers questions and provide information about the Museum's programs and exhibitions. Works to develop expertise in the following areas: membership program and benefits, ticketing and admissions policies; all public program offerings, special events, promotions, and general rules and guidelines. Performs sales duties including the sale of general admission and special exhibition tickets, memberships, special event and public program tickets at any ticketing location. Validates membership cards, digital and printed tickets for entry at Museum and Special Exhibition entrances. Actively promotes memberships. Signs up new and renewing members at any location. Troubleshoots common membership customer service needs including reserving exhibition tickets, contact information updates, upgrades, and automatic renewal requests. Answers telephone inquiries and process resulting orders in a welcoming and professional manner. Clearly communicates information and/or administer a seamless hand off of callers to appropriate department or staff person. Makes outbound calls as needed to follow up on requests or resolve outstanding questions or orders. Assists in welcoming and checking in all school, community, and adult groups, paying particular attention to the accuracy of financial transactions. Performs line management inside and outside the building to control capacities in lobbies and ticketed gallery spaces. Develops proficiency on ticketing and membership database Tessitura. Performs other related duties as required or directed by MVS management. The Museum reserves the right to change s. While this is intended to include essential duties, it is conceivable that job duties may change before the job description is officially revised. Requirements: High School diploma, Associate's degree or higher 2+ years of customer service experience preferably in a hospitality, retail or cultural organization role Work for this position is performed onsite and directly assisting the visiting public Ability to interact with a diverse audiences, in terms of age, economic status, and cultural background Ability to work both independently at a location and as part of a team Ability to identify and trouble-shoot routine visitor-related issues calmly and professionally Must use judgment in escalating a challenging situation to the appropriate manager Ability to maintain professional relationships with a diverse set of constituents including staff, volunteers, MFA members and visitors. Tessitura experience preferred but not required. Cash handling experience, ability to learn and apply new technologies. Must be able to work flexible schedule including evenings, weekends and most holidays. Schedule includes positions that require standing for extended periods Ability to work well under pressure and remain calm in the midst of crowds during highly attended programs, exhibitions and events Must be able to work outdoors in all weather Must adhere to Member and Visitor Services dress code as well as other departmental and Museum policies Salary and Schedule: Part-Time Hourly, 25 hours per week Starts at $21.00 per hour This position is affiliated with the United Auto Worker's union. The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.
$21 hourly Auto-Apply 60d+ ago
Member and Visitor Services Representative, Part-Time
Museum of Fine Arts 4.7
Boston, MA jobs
Reporting to Admission Managers in the Member and Visitor Services department (MVS), the Member & Visitor Services Representative is a vital member of the MVS team responsible for greeting, assisting and welcoming all Museum visitors in an enthusiastic, warm and professional manner. Essential Functions: Handles General Admission, Exhibition and Public Program ticket sales, membership sales and renewals Answers phone inquiries and takes orders, troubleshoots and resolves visitors' needs and provides general museum information Works at any and all of our visitor facing locations both inside and outside of the Museum Greets members and visitors cheerfully in person and on the phone providing a warm welcome to all. Answers questions and provide information about the Museum's programs and exhibitions. Works to develop expertise in the following areas: membership program and benefits, ticketing and admissions policies; all public program offerings, special events, promotions, and general rules and guidelines. Performs sales duties including the sale of general admission and special exhibition tickets, memberships, special event and public program tickets at any ticketing location. Validates membership cards, digital and printed tickets for entry at Museum and Special Exhibition entrances. Actively promotes memberships. Signs up new and renewing members at any location. Troubleshoots common membership customer service needs including reserving exhibition tickets, contact information updates, upgrades, and automatic renewal requests. Answers telephone inquiries and process resulting orders in a welcoming and professional manner. Clearly communicates information and/or administer a seamless hand off of callers to appropriate department or staff person. Makes outbound calls as needed to follow up on requests or resolve outstanding questions or orders. Assists in welcoming and checking in all school, community, and adult groups, paying particular attention to the accuracy of financial transactions. Performs line management inside and outside the building to control capacities in lobbies and ticketed gallery spaces. Develops proficiency on ticketing and membership database Tessitura. Performs other related duties as required or directed by MVS management. The Museum reserves the right to change s. While this is intended to include essential duties, it is conceivable that job duties may change before the job description is officially revised. Requirements: High School diploma, Associate's degree or higher 2+ years of customer service experience preferably in a hospitality, retail or cultural organization role Work for this position is performed onsite and directly assisting the visiting public Ability to interact with a diverse audiences, in terms of age, economic status, and cultural background Ability to work both independently at a location and as part of a team Ability to identify and trouble-shoot routine visitor-related issues calmly and professionally Must use judgment in escalating a challenging situation to the appropriate manager Ability to maintain professional relationships with a diverse set of constituents including staff, volunteers, MFA members and visitors. Tessitura experience preferred but not required. Cash handling experience, ability to learn and apply new technologies. Must be able to work flexible schedule including evenings, weekends and most holidays. Schedule includes positions that require standing for extended periods Ability to work well under pressure and remain calm in the midst of crowds during highly attended programs, exhibitions and events Must be able to work outdoors in all weather Must adhere to Member and Visitor Services dress code as well as other departmental and Museum policies Salary and Schedule: Part-Time Hourly, 25 hours per week Starts at $21.00 per hour This position is affiliated with the United Auto Worker's union. The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.
$21 hourly Auto-Apply 60d+ ago
Guest Services Coordinator - Swing Shift (Differential Will Apply)
Denver Rescue Mission 3.8
Denver, CO jobs
Shift differential will apply for hours worked from 6pm-6am The Guest Services Coordinator (GSC) is responsible for shelter scanning, shelter wait list signups, answering the phones, greeting visitors, and accomplishing a variety of administrative and communication duties associated with the Contact Office, Guest Services office, and Resource Room. The individual will bring all areas of concern to the attention of the Guest Services Lead (GSL). RESPONSIBILITIES Guest Services Office/Contact Office Works with GSL to maintain accurate records in SCRIBE and Clarity. Ensures all incoming guests, visitors, etc. are checked in appropriately, and that all guests that have been Asked to Leave (ATL) are prevented from entering the facility and referred to the appeal process to address their issues. Directs new guests to the intake process, helping to facilitate a warm handoff for those that are new to the environment. Reprints cards for guests who have lost cards, following the process established by the Director of Guest Services and Hospitality. Ensures all incoming calls and questions are responded to in a timely manner by ensuring that all personnel have a working knowledge of our available services as well as primary referral agencies, and incoming calls are transferred to the appropriate employees. Develops and maintains a working mastery of the 48th Avenue, Lawrence Street Community Center (LSCC) and Shelter functions within SCRIBE. Knows and helps enforce the rules and expectations of the 48th Avenue, LSCC and Shelter Community. Greets donors and processes donations properly, following established procedures, provides donors with a donation receipt and information on Ministry Outreach Center (MOC) drop off options. Maintains check-in protocols for appeals. Completes appropriate Incident Reports (IR). Processes paperwork for service animals and scans completed paperwork into SCRIBE. Resource Room Ensures the delivery of all basic services, per policies and schedules. Ensures the scheduled use of the Courtyard heaters and electrical outlets Operations and Services Support 50%. Guest Support Helps to create and maintain an environment where 48th Avenue, Lawrence Street Community Center, and Lawrence Street Shelter guests feel safe and can be provided opportunities to pursue next steps. Sees to the welfare of guests by calling first responders as appropriate. Ensures the cleanliness of guest services and contact, disposing of items not permitted in these areas, including guests' personal items. Coordinates with Kitchen Team to alert them to receive and distribute purchased and gift-in-kind (GIK) donated deliveries according to policy. Inputs maintenance and IT requests when needed. Other This position is full-time and should not exceed 40 hours per week, except in special circumstances, as approved by the Director of Guest Services and Hospitality. Hours change based on scheduling needs. Other tasks as assigned by the Guest Services Supervisor and Director of Guest Services and Hospitality. Requirements MINIMUM QUALIFICATIONS High school diploma or GED required. College education preferred. English/Spanish bilingual preferred. Proficient skills in Microsoft Office software package and highly proficient in using an extensive database. Proven ability to courteously and respectfully maintain composure in stressful situations. Proven organizational skills with the ability to communicate clearly, both written and verbally. Proven ability to be prompt, dependable and work satisfactorily without close supervision. Proven capacity to interact cheerfully, respectfully, and professionally in all situations. Proven ability to perform duties proficiently in a high traffic area where interruptions are common. Ability to maintain high level of confidentiality. Ability to obtain and maintain CPR certification within 90 days of hire date. A combination of education and experience can be substituted. Active Driver's License as a limited amount of work-related travel may be required. Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.? BENEFITS AND PERKS: Comprehensive health plans include medical, dental and vision benefits. Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment' day. Tuition reimbursement and child adoption benefits. Employer paid term life insurance, long-term disability, AD&D. Health savings account with generous employer contribution. Flexible spending accounts. Paid parental and bereavement leave. 401(k) with up to 5% company match. Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide NOTE: A limited amount of work-related travel may be required. Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission. Salary Description $20.29 - $24.55 per hour
$20.3-24.6 hourly 54d ago
Guest Services Usher/ Greeter
San Francisco Giants 4.5
San Francisco, CA jobs
About the Role The San Francisco Giants' Guest Services Department is looking for Ushers/Greeters to join our team for the 2026 season. As a seasonal part-time Guest Services Team Member, you will be an ambassador for the San Francisco Giants and Oracle Park. While providing a high level of service you will be greeting guests in a pleasant manner and ensuring that all guests have a safe, enjoyable experience while you're executing the Oracle Park Promise. You are excited about this opportunity because you will… - Greet guests with a positive attitude at all times, offering to help them before they have to come to you. - Perform line management duties ensuring proper access in a safe, efficient manner - Greet guests at entry gates and scan their tickets - Facilitate giveaways - Provide wayfinding around the Park directing guests to sections, seats, restrooms, food options etc. - Escort guests to their seats while sometimes using a wheelchair - Check tickets for proper access to levels, sections and seats - Monitor seating sections and aisles, keeping them clear - Communicate guest-related incidents or safety issues to Security and Maintenance ensuring safety and cleanliness. - Operate elevators and/or monitor escalators for safe usage We are excited about you because you are… - Safety consciousness and provide excellent customer service and communication skills - Able to work flexible hours - weekdays, nights, weekends and holidays based upon the event schedule - Comfortable on your feet and moving around (up and down stairs, ramps, walkways etc.) during shifts as well as working in small spaces (such as an elevator). - Punctual (on time for your scheduled shifts - Flexible in working different positions and performing different functions - Great at multi-tasking in a fast-paced team environment collaborating with others - Comfortable working outdoors subject to various weather conditions - Proactive and comfortable working with conflict de-escalation, resolution and problem solving - A great opportunity for those looking to supplement their income or just looking for something exciting to do $21.37 - $21.37 an hour At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. The hourly rate for this position will be $21.37/hour. In addition to your pay, the San Francisco Giants believe in providing a competitive total rewards package for its employees. After 60 days of employment, you may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage and access to Giants tickets. At the Giants, we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time. This job posting will remain open until we have identified a robust applicant pool. About the GiantsOne of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community. We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Our Commitment to Diversity and InclusionAt the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you're 100% qualified, but up for the challenge - we want you to apply. At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
$21.4-21.4 hourly Auto-Apply 21d ago
Guest Relations Coordinator, Hope Lodge
American Cancer Society 4.4
Cleveland, OH jobs
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Guest Relations Coordinator manages guest referrals, check-ins, and coordinates guest services to ensure a welcoming experience for patients and caregivers. This role supervises concierge coverage, maintains guest records, and ensures smooth operations of front desk services. The pay rate is $19.90/hr. The schedule will be Mondays-Fridays from 7:30am-4:00pm. ESSENTIAL FUNCTIONS: Manage guest referrals and check-ins to ensure timely registration and room assignments (30%) Supervise concierge staff and provide training for excellent guest service (25%) Coordinate guest amenities, transportation, and special accommodations (15%) Maintain guest records and room inventory accurately (10%) Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%) Address guest feedback and resolve concerns promptly (10%) EXPERIENCE/QUALIFICATIONS: High School Diploma or Equivalent Additional education or certification in hospitality management, office administration, or a related field is preferred. Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures Valid Drivers License required if expected to operate lodge vehicles. KNOWLEDGE, SKILLS, AND ABILITY: Excellent communication and interpersonal skills Ability to coordinate services and supervise front desk staff Strong organizational skills with attention to detail Proficiency in Microsoft Office and reservation systems Customer service focus and problem-solving ability TRAVEL REQUIREMENTS: (Provide travel expectations for this role) Travel Required for training upon hire otherwise minimal travel required. PHYSICAL REQUIREMENTS: The position may involve extended periods of standing and walking, particularly during guest check-ins, concierge services, and inspections of guest rooms and common areas. Occasional lifting and carrying of items such as luggage, supplies, or equipment may be required, particularly during guest arrivals or when assisting with guest needs. The ability to perform tasks that require manual dexterity, such as operating computer systems, handling paperwork, and assisting guests with luggage or other items, may be necessary. The role may require physical endurance to handle the demands of busy shifts, including standing, walking, and assisting guests for extended periods of time. The position may involve sensory demands such as visual and auditory perception, particularly when communicating with guests, reading guest information, or monitoring guest areas for cleanliness and safety. The ability to work in various environmental conditions, including indoors and outdoors, and in different weather conditions, may be necessary, particularly when assisting guests with transportation or other outdoor activities. The position may involve managing stressful situations or handling guest complaints or concerns, requiring the ability to remain calm, composed, and professional under pressure. ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
$19.9 hourly Auto-Apply 26d ago
Guest Services
St. Joseph Village 4.5
Coppell, TX jobs
Job DescriptionPosition Description: Forefront Living is looking for full-time and PRN Receptionists at the community in Coppell, TX. Our mission is to come together and make each moment matter for those we serve. The Forefront Living family is looking for individuals who want to be a part of our team and help continue our mission. With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care. POSITION SUMMARY: The Receptionist will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. RESPONSIBILITIES: Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better. Is friendly and courteous to residents, patients, and co-workers. Answer phones within 3 rings, take messages and/or direct calls to appropriate party. Greet and direct visitors (i.e., family members, vendors, prospective residents, volunteers) Assist residents with various needs (i.e., make change, sell stamps, mail, schedule appointments) Collect resident fees and write receipts. Prepare outgoing mail (i.e., first class, return receipt, UPS) Receive and distribute resident and facility mail. Forward appropriate mail (i.e., deceased residents, residents moved) Routine clerical duties as assigned by the Office Manager/Resident Concierge Schedule guest cottages and collect appropriate fees. Schedule residents appointments in accordance with established drive schedule and routine Report to the Office Manager/Resident Concierge all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at the front desk. Maintain front office fax machine and copier machine (i.e., make sure all supplies are at appropriate stock levels) Distribute faxes to appropriate person in a timely manner. Other duties as assigned by Office Manager/Resident Concierge MINIMUM QUALIFICATIONS: High School graduate or GED 2 years experience on PBX or multi-line telephone systems Prefer front office experience, specifically interaction with customers. COMPETENCIES: Analyticalthe individual synthesizes complex or diverse information Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings Leadershipthe individual inspires and motivates others to perform well and accepts feedback from others, possesses political savvy and is a team player Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions KNOWLEDGE, SKILLS AND ABILITIES: Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine. Ability to accurately make change. Ability to communicate verbally and in writing, with residents, visitors, and staff. Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors, and staff to other areas. Ability to multi-task in a fast-paced environment with high demands Ability to maintain pleasant, caring, and compassionate demeanor in stressful situations. Ability to read, write and speak English. Ability to perform Essential Duties Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients Ability to perform work tasks within the Physical Demand Requirements Ability to comply with the Resident Bill of Rights and the Employee Responsibilities Ability to comply with organizational and departmental safety policies and procedures $18.00 - $20.00 Hourly
$18-20 hourly 7d ago
Guest Service Theatre Usher
Performing Arts Center 3.5
Los Angeles, CA jobs
Guest Service Theatre Ushers As L.A.'s premier performing arts destination, The Music Center convenes artists, communities, and ideas with the goal of deepening the cultural lives of every resident in Los Angeles County. The $70 million non-profit performing arts organization has three divisions: TMC Arts, TMC Ops and TMC Business Services, TMC Arts, The Music Center's programming engine, provides year-round programming inside The Music Center's four theatres, which include Walt Disney Concert Hall, Dorothy Chandler Pavilion, Ahmanson Theatre and Mark Taper Forum; on Jerry Moss Plaza; outside at Grand Park, a 12-acre adjacent green space; in schools and neighborhoods all over Los Angeles County; and on a digital platform called The Music Center Offstage . TMC Arts presents world-class dance with Glorya Kaufman Presents Dance at The Music Center , free and low-cost public concerts and events, as well as K-12 arts learning programs, workshops, performances, interactive experiences and special events. TMC Ops manages the theatres, the plaza and Grand Park, which comprise $2 billion in county assets, on behalf of the County of Los Angeles. TMC Business Services includes Advancement, Human Resources, Finance, IT and Marketing and Communications. The Music Center is also home to four renowned resident companies-Center Theatre Group, Los Angeles Master Chorale, LA Opera and LA Phil. The Music Center currently seeks Theatre Ushers for performances and events. Reporting to the Guest Services Manager, Theatre Ushers welcome, seat and assist guests in the theater auditoriums. The Guest Services Department ensures the safety and enjoyment of The Music Center guest experience. DUTIES AND RESPONSIBILITIES: Seat guests in theatre auditoriums and lecture halls Answer guest inquires accurately and politely Scan or tear check tickets at theater entrances Direct paths of travel for guests attending events Inspect theaters for safety hazards Operate 2-way radios Place signage, stanchions and program carts Assist other departments when necessary and as directed by a supervisor Respond to a wide range of customer service issues with sensitivity and care Additional responsibilities may include assisting senior individuals or individuals with disabilities into the theatre and/or to their seats General duties as assigned Maintain clean uniforms and adhere to grooming standards Regular attendance and punctuality Maintain clean and safe workplace environment for employees and guests Qualifications: Prior customer service experience preferred Excellent oral and written communication skills High school diploma, GED or equivalent preferred. In some circumstances, students still actively in school with valid work permits will be considered Guest service mentality; friendly, respectful, courteous Multi-lingual capabilities welcomed Physical Requirements: Bend, stand and walk for up to duration of entire work shift Lift and carry up to 20 pounds Stand for required time frame during work shift Schedule: Required to have availability to work 5 shifts per week, including matinees, evenings, weekends, holidays and extended post-performance activities. VACCINATION POLICY: The Music Center requires its employees to be vaccinated against COVID-19 with one booster, subject to certain exemptions as required by law. New hires working at The Music Center must be fully vaccinated no later than 60 days after hire and until they are fully vaccinated will be required to submit weekly proof of negative laboratory COVID-19 test and submit to additional masking and social distancing requirements. Please contact The Music Center's Human Resources Department for a copy of the vaccination policy. Hourly Pay Rate: $17.28. This is a part-time, non-exempt position. INCOMPLETE SUBMISSIONS WILL NOT BE CONSIDERED EQUAL OPPORTUNITY EMPLOYER
$17.3 hourly Auto-Apply 60d+ ago
Guest Services Director
San Francisco Giants 4.5
San Francisco, CA jobs
About the Team:As part of the Experience Development department, the Guest Services Management team oversees a large part-time seasonal event staff at Oracle Park, collaborating with Ballpark Operations and cross-functional departments to ensure safety and deliver exceptional guest experiences at all events. This team is dedicated to creating memorable moments for every guest who walks through our doors. About the Role:The Director of Guest Services provides strategic and operational leadership for all guest experience functions at a Major League Baseball venue. This role translates organizational objectives into effective operational plans, ensuring consistent service standards, efficient staffing models, and seamless event execution. The Director oversees training programs, department SOPs, and event-day operations while fostering a culture of service excellence and continuous improvement. You're Excited About This Opportunity Because You Will...· Develop, implement, and maintain departmental SOPs, operational checklists, and event-day service standards.· Design and oversee the seasonal staffing model, including hiring strategy, onboarding, and all training and development programs.· Support and advance team member engagement initiatives through recognition programs, feedback collection, and cross-department collaboration· Manage staffing levels, scheduling strategy, payroll and budget utilization, and long-term resource planning.· Lead operational planning for all baseball games, concerts, and special events, ensuring alignment with venue-wide objectives.· Provide event-day leadership by overseeing managers and supervisors to ensure smooth operations and rapid issue resolution.· Analyze guest feedback, incident data, and operational performance metrics; recommend and implement service and operational enhancements.· Oversee and personally engage in the resolution of escalated guest concerns, ensuring timely, professional communication across phone, email, and in-person interactions.· Ensure full compliance with ADA requirements, league policies, organizational safety standards, and state/federal labor laws.· Collaborate with internal departments to develop ingress/egress plans, premium experience programs, guest communication strategies, and partnership or sponsorship activations. Qualifications · 7+ years of experience in guest services, venue operations, or large-scale event management, preferably in a sports or entertainment environment.· A strong leader with a proven ability to build, motivate, and develop high-performing teams.· Demonstrate expertise in staff training, scheduling logistics, and performance management.· Demonstrate success implementing employee engagement, recognition, or service excellence initiatives that improve performance and retention.· Are knowledgeable in accessibility standards, large-event safety protocols, and union labor environments.· Can thrive in a fast-paced setting with non-traditional hours, including evenings, weekends, and holidays.· Are exceptional conflict resolution, communication, and problem-solving skills.· Influence and collaborate effectively with senior leaders and cross-functional partners in a matrixed organization.$110,000 - $120,000 a year At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $110,000 to $120,000 plus Annual Bonus, and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision. In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best in class benefits with robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time. About the GiantsOne of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community. We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Our Commitment to Diversity and InclusionAt the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you're 100% qualified, but up for the challenge - we want you to apply. At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
$27k-34k yearly est. Auto-Apply 18d ago
Guest Services Director
Sun Valley Community Church 3.9
Queen Creek, AZ jobs
The Guest Services Director is responsible for all components related to delivering an extraordinary guest service experience during weekend services and certain special events at Sun Valley Community Church (SVCC). This position provides leadership for Guest Services to include, but not limited to, Parking, New Here Start Here, Greeters, Ushers, Next Steps Center, Volunteer Central and Hospitality. In all actions, reflects the SVCC team leadership distinctives. ESSENTIAL FUNCTIONS 1. Establish and implement quality standards for all areas of Guest Services and volunteers with an emphasis on welcoming, informing, and serving each guest 2. Ensure consistency in all systems and procedures each weekend 3. Recruit, train, and retain volunteers 4. Implement a strategic follow up process for assimilating and connecting new guests into SVCC 5. Meet with team leaders and other volunteers on a regular basis to cast vision, provide training and build relationships 6. Develop and manage departmental budget 7. Maintain communication with other ministry team directors across SVCC to ensure a seamless experience for our guests (SV Kids, SV Students, etc.) 8. Stay current in job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations SUPERVISORY RESPONSIBILITY May directly supervise Coffee Shop Coordinator and/or Guest Services Admin Assistant. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; approving time records and time off requests; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications MINIMUM QUALIFICATIONS Education and training that has equipped them for vocational ministry in a large ministry context Three years of full-time experience working in a leadership role in a church or related setting leading leaders and teams through healthy ministry growth and progress Demonstrates spiritual maturity and character consistent with the Biblical requirements for church leadership Innovative thinker demonstrating resourcefulness regarding both people and projects Strategic in nature with ability to drive projects and plans through to completion Self-motivated, self-directed requiring minimal supervision Effective team building skills and ability to motivate others Effective customer service, relational and communication skills, both written and verbal Agrees and aligns with the vision, values, pathway, leadership distinctives and doctrinal statement of SVCC PREFERRED QUALIFICATIONS Four years of full-time related experience in a multi-site church setting of over 2000 members/attendees
$22k-31k yearly est. 2d ago
Live-in Guest Support 2nd Shift
Miracle Hill Ministries 3.2
Greenville, SC jobs
Job Description Miracle Hill Ministries is South Carolina's largest and most comprehensive provider of homeless services. At our core, we exist to serve people experiencing homelessness-physically, emotionally, and spiritually. We share the Good News of Jesus with them as they move toward independence, stability, and healthy relationships. Summary / Purpose of Position: Maintains and promote a healthy, nurturing Christian environment in the facility by sharing the Gospel and providing Guest Support services. Assists with ensuring the facility operates in a safe and secure manner. Essential Duties and Responsibilities: Include the following; other duties may be assigned to meet the program needs Have a willingness to share the good news of Jesus Christ, give a personal testimony and pray with/for those served by the ministry. Be comfortable and willing to lead a guest to the Lord Models vulnerability to the guests when appropriate Serve Guests residing in the facility Responds appropriately to emergencies Provides access to Guest medications in accordance with ministry protocol Maintains written materials necessary for the orderly provision of services Ensures Guest compliance with resident guidelines, policies and procedures Interacts with Guests by providing encouragement and support Attends staff and supervisory meetings as required Attends staff training as required Performs specified daily household tasks Conducts room inspections, locker searches, for cleanliness and contraband Performs special assignments and additional duties as assigned by director. Examples of assignments are: Intake Coordinator for new guests entering facility; Household cleaning; safety coordinator; facility security. Be willing to pursue higher formal education Performs random drug screenings and documents results in accordance with protocol Fosters positive working relationships with Guests, Staff, Volunteers and Referring agencies Supervisory Responsibilities: Responsible for some aspect of facility operations as identified by the Director Supervises Guests in recreational and other program related activities Responsible to participate in guest evaluation and correction Assume specific administrative duties in the absence of and as authorized by the director Qualifications: Education or equivalent experience: HS Diploma Experience using Microsoft Office preferred Possess good oral and written communication skills Possess the ability to speak the truth in love while accurately interpreting communication in relationship If applicant is in addiction recovery, a minimum of 2 years clean and sober unless otherwise recommended by Miracle Hill staff Religious: As an evangelical Christian ministry, Miracle Hill values its rights under federal law to hire individuals who share the Christian faith and the ministry's doctrinal beliefs. To be considered for employment, ALL APPLICANTS MUST read and agree with our Doctrinal Statement and Employment Qualifications (scroll down on page to see qualifications).
$18k-30k yearly est. 6d ago
Guest Support
Miracle Hill Ministries 3.2
Greenville, SC jobs
Job Description Miracle Hill Ministries is South Carolina's largest and most comprehensive provider of homeless services. At our core, we exist to serve people experiencing homelessness-physically, emotionally, and spiritually. We share the Good News of Jesus with them as they move toward independence, stability, and healthy relationships. Summary / Purpose of Position: Maintains and promote a healthy, nurturing Christian environment in the facility by sharing the Gospel and providing Guest Support services. Assists with ensuring the facility operates in a safe and secure manner. Essential Duties and Responsibilities: Include the following; other duties may be assigned to meet the program needs Have a willingness to share the good news of Jesus Christ, give a personal testimony and pray with/for those served by the ministry. Be comfortable and willing to lead a guest to the Lord Models vulnerability to the guests when appropriate Serve Guests residing in the facility Responds appropriately to emergencies Provides access to Guest medications in accordance with ministry protocol Maintains written materials necessary for the orderly provision of services Ensures Guest compliance with resident guidelines, policies and procedures Interacts with Guests by providing encouragement and support Attends staff and supervisory meetings as required Attends staff training as required Performs specified daily household tasks Conducts room inspections, locker searches, for cleanliness and contraband Performs special assignments and additional duties as assigned by director. Examples of assignments are: Intake Coordinator for new guests entering facility; Household cleaning; safety coordinator; facility security. Be willing to pursue higher formal education Performs random drug screenings and documents results in accordance with protocol Fosters positive working relationships with Guests, Staff, Volunteers and Referring agencies Supervisory Responsibilities: Responsible for some aspect of facility operations as identified by the Director Supervises Guests in recreational and other program related activities Responsible to participate in guest evaluation and correction Assume specific administrative duties in the absence of and as authorized by the director Qualifications: Education or equivalent experience: HS Diploma Experience using Microsoft Office preferred Possess good oral and written communication skills Possess the ability to speak the truth in love while accurately interpreting communication in relationship If applicant is in addiction recovery, a minimum of 2 years clean and sober unless otherwise recommended by Miracle Hill staff Religious: As an evangelical Christian ministry, Miracle Hill values its rights under federal law to hire individuals who share the Christian faith and the ministry's doctrinal beliefs. To be considered for employment, ALL APPLICANTS MUST read and agree with our Doctrinal Statement and Employment Qualifications (scroll down on page to see qualifications).
$18k-30k yearly est. 30d ago
Guest Services Usher/ Greeter
San Francisco Giants 4.5
Oracle, AZ jobs
Job Description About the Role The San Francisco Giants' Guest Services Department is looking for Ushers/Greeters to join our team for the 2026 season. As a seasonal part-time Guest Services Team Member, you will be an ambassador for the San Francisco Giants and Oracle Park. While providing a high level of service you will be greeting guests in a pleasant manner and ensuring that all guests have a safe, enjoyable experience while you're executing the Oracle Park Promise. You are excited about this opportunity because you will… - Greet guests with a positive attitude at all times, offering to help them before they have to come to you. - Perform line management duties ensuring proper access in a safe, efficient manner - Greet guests at entry gates and scan their tickets - Facilitate giveaways - Provide wayfinding around the Park directing guests to sections, seats, restrooms, food options etc. - Escort guests to their seats while sometimes using a wheelchair - Check tickets for proper access to levels, sections and seats - Monitor seating sections and aisles, keeping them clear - Communicate guest-related incidents or safety issues to Security and Maintenance ensuring safety and cleanliness. - Operate elevators and/or monitor escalators for safe usage We are excited about you because you are… - Safety consciousness and provide excellent customer service and communication skills - Able to work flexible hours - weekdays, nights, weekends and holidays based upon the event schedule - Comfortable on your feet and moving around (up and down stairs, ramps, walkways etc.) during shifts as well as working in small spaces (such as an elevator). - Punctual (on time for your scheduled shifts - Flexible in working different positions and performing different functions - Great at multi-tasking in a fast-paced team environment collaborating with others - Comfortable working outdoors subject to various weather conditions - Proactive and comfortable working with conflict de-escalation, resolution and problem solving - A great opportunity for those looking to supplement their income or just looking for something exciting to do At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. The hourly rate for this position will be $21.37/hour. In addition to your pay, the San Francisco Giants believe in providing a competitive total rewards package for its employees. After 60 days of employment, you may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage and access to Giants tickets. At the Giants, we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time. This job posting will remain open until we have identified a robust applicant pool. About the GiantsOne of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community. We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Our Commitment to Diversity and InclusionAt the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you're 100% qualified, but up for the challenge - we want you to apply. At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
$21.4 hourly 22d ago
Visitor Services Representative I
Mass Audubon 3.9
Westhampton, MA jobs
The Visitor Services Representative performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. This position is specifically responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission. Application Instructions Please submit a resume and cover letter with your ADP application. Responsibilities Greet and provide information to members, visitors, and guests regarding nature center, sanctuary, trails, programs, and Mass Audubon in general Answer phone calls, monitor voicemails, and provide information, guidance, and direction, Assist with program registrations Update visitor signage, brochures and bulletin board information Understand and promote membership opportunities Use a cash register, computer, and credit card processor for sales and admissions Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures Handle opening and closing procedures including end-of-day register sales tallying Assist with visitor services volunteer training and work cooperatively with volunteers Work with Property staff to monitor trail conditions Attend meetings and trainings when requested Periodically may be asked to work from greeting table outdoors during special events, etc. Assist in cleaning and sanitation of the Visitor Center Occasionally assist during peak periods such as holiday weekends or special events Qualifications At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications: Must Haves At least 18 years of age Excellent people skills and enthusiasm for working in a team environment Organized with strong written and verbal communication skills Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services Office skills including computer, copier, scanning, and phone system Experience with varied computer software programs (Office 365, Outlook, Word, Excel) Demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary CPR/First Aid Certification or willingness to get certification Ability to relate to a diverse range of people and exercise cultural competence and inclusion Nice to Haves Customer Service and/or Visitor Services experience preferred General knowledge of local habitats, birds and wildlife Formal training or other experience in either natural sciences or education Bilingual (Spanish) a plus Associates degree or equivalent experience a plus Compensation, Benefits and Perks This position's pay range is $19.00-$21.00/hour; actual salary will reflect level of experience and qualifications relative to position requirements. This is a year-round position and earns vacation time as well as receives paid holidays. Work Schedule This is a year-round, part-time position. 18 hours per week, typically Thursday through Saturday from 9:00am-3:00pm. Saturdays are required. Other Requirements Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required. Mass Audubon's Commitment to Diversity, Equity, Inclusion, & Justice Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply. Mass Audubon's mission is to “protect the nature of Massachusetts for people and for wildlife” by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued. Equal Employment Opportunity Statement Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$19-21 hourly Auto-Apply 31d ago
Visitor Services Representative I
Mass Audubon 3.9
Westhampton, MA jobs
The Visitor Services Representative performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. This position is specifically responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission. Application Instructions Please submit a resume and cover letter with your ADP application. Responsibilities Greet and provide information to members, visitors, and guests regarding nature center, sanctuary, trails, programs, and Mass Audubon in general Answer phone calls, monitor voicemails, and provide information, guidance, and direction, Assist with program registrations Update visitor signage, brochures and bulletin board information Understand and promote membership opportunities Use a cash register, computer, and credit card processor for sales and admissions Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures Handle opening and closing procedures including end-of-day register sales tallying Assist with visitor services volunteer training and work cooperatively with volunteers Work with Property staff to monitor trail conditions Attend meetings and trainings when requested Periodically may be asked to work from greeting table outdoors during special events, etc. Assist in cleaning and sanitation of the Visitor Center Occasionally assist during peak periods such as holiday weekends or special events Qualifications At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications: Must Haves At least 18 years of age Excellent people skills and enthusiasm for working in a team environment Organized with strong written and verbal communication skills Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services Office skills including computer, copier, scanning, and phone system Experience with varied computer software programs (Office 365, Outlook, Word, Excel) Demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary CPR/First Aid Certification or willingness to get certification Ability to relate to a diverse range of people and exercise cultural competence and inclusion Nice to Haves Customer Service and/or Visitor Services experience preferred General knowledge of local habitats, birds and wildlife Formal training or other experience in either natural sciences or education Bilingual (Spanish) a plus Associates degree or equivalent experience a plus Compensation, Benefits and Perks This position's pay range is $19.00-$21.00/hour; actual salary will reflect level of experience and qualifications relative to position requirements. This is a year-round position and earns vacation time as well as receives paid holidays. Work Schedule This is a year-round, part-time position. 18 hours per week, typically Thursday through Saturday from 9:00am-3:00pm. Saturdays are required. Other Requirements Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required. Mass Audubon's Commitment to Diversity, Equity, Inclusion, & Justice Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply. Mass Audubon's mission is to “protect the nature of Massachusetts for people and for wildlife” by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued. Equal Employment Opportunity Statement Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$19-21 hourly 33d ago
Visitor Experience Representative
Diocese of St. Augustine 3.6
Florida jobs
Cathedral Basilica of Saint Augustine Visitor Experience Representative Reports to: Parish Manager FLSA: Hourly Non-Exempt Part-Time GENERAL SUMMARY Under the direction of the Parish Manager, the Visitor Experience Representative is responsible for ensuring pilgrims and visitors to the Cathedral Basilica of Saint Augustine have a positive experience. This position will be collaborating with the Parish Manager to provide, exhibit, and leave a memorable impression on all our guests. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet visitors/pilgrims with a friendly disposition and hospitable attitude. Conduct tours and education programs as needed. Monitor care of the Cathedral Basilica and grounds with the Parish Manager and maintenance staff. Collaborate with the Cathedral Basilica facilities staff to keep a high level of cleanliness in and around the Cathedral Basilica space and monitor climate/environmental conditions. Assist the Parish Manager to prepare the Cathedral Basilica for major annual events. KNOWLEDGE, SKILLS, AND ABILITIES A basic understanding of history as it relates to St. Augustine and Florida. High school degree, history, local history background helpful. Ability to work independently or as part of a team. Ability to work well with a variety of people from various backgrounds and cultures. Fluency in Spanish is helpful. Responsible, friendly, good-humored, and service-oriented. Ability to demonstrate and maintain a high level of customer service. Effective and exceptional verbal communication skills. Ability to maintain a professional attitude and appearance that positively represents the Catholic Church. General computer skills, including proficiency with accessing internet and email. Creativity and orientation towards problem-solving. Flexible schedule, including weekends and holidays for events is required. Must be able to lift boxes of up to 20 pounds and close facilities as needed. Ability to spend more than 50% of the typical workday walking, sitting, and standing. Knowledge of site security and risk management. LANGUAGE SKILLS Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, vendors, employees, and the public. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Flexibility to work evenings and weekends, when necessary, and ability to travel and drive one's own vehicle to various diocesan locations.
$27k-37k yearly est. 35d ago
Guest Services Director
San Francisco Giants 4.5
Oracle, AZ jobs
Job DescriptionAbout the Team:As part of the Experience Development department, the Guest Services Management team oversees a large part-time seasonal event staff at Oracle Park, collaborating with Ballpark Operations and cross-functional departments to ensure safety and deliver exceptional guest experiences at all events. This team is dedicated to creating memorable moments for every guest who walks through our doors. About the Role:The Director of Guest Services provides strategic and operational leadership for all guest experience functions at a Major League Baseball venue. This role translates organizational objectives into effective operational plans, ensuring consistent service standards, efficient staffing models, and seamless event execution. The Director oversees training programs, department SOPs, and event-day operations while fostering a culture of service excellence and continuous improvement. You're Excited About This Opportunity Because You Will...· Develop, implement, and maintain departmental SOPs, operational checklists, and event-day service standards.· Design and oversee the seasonal staffing model, including hiring strategy, onboarding, and all training and development programs.· Support and advance team member engagement initiatives through recognition programs, feedback collection, and cross-department collaboration· Manage staffing levels, scheduling strategy, payroll and budget utilization, and long-term resource planning.· Lead operational planning for all baseball games, concerts, and special events, ensuring alignment with venue-wide objectives.· Provide event-day leadership by overseeing managers and supervisors to ensure smooth operations and rapid issue resolution.· Analyze guest feedback, incident data, and operational performance metrics; recommend and implement service and operational enhancements.· Oversee and personally engage in the resolution of escalated guest concerns, ensuring timely, professional communication across phone, email, and in-person interactions.· Ensure full compliance with ADA requirements, league policies, organizational safety standards, and state/federal labor laws.· Collaborate with internal departments to develop ingress/egress plans, premium experience programs, guest communication strategies, and partnership or sponsorship activations. Qualifications · 7+ years of experience in guest services, venue operations, or large-scale event management, preferably in a sports or entertainment environment.· A strong leader with a proven ability to build, motivate, and develop high-performing teams.· Demonstrate expertise in staff training, scheduling logistics, and performance management.· Demonstrate success implementing employee engagement, recognition, or service excellence initiatives that improve performance and retention.· Are knowledgeable in accessibility standards, large-event safety protocols, and union labor environments.· Can thrive in a fast-paced setting with non-traditional hours, including evenings, weekends, and holidays.· Are exceptional conflict resolution, communication, and problem-solving skills.· Influence and collaborate effectively with senior leaders and cross-functional partners in a matrixed organization. At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $110,000 to $120,000 plus Annual Bonus, and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision. In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best in class benefits with robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time. About the GiantsOne of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community. We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Our Commitment to Diversity and InclusionAt the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you're 100% qualified, but up for the challenge - we want you to apply. At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
$24k-30k yearly est. 21d ago