Business Process Analyst jobs at Thompson Gray

Why USAA? Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Life Actuarial Solutions Analyst Senior to join the Life Companys Modeling Operations Team. The Life Modeling Operations Team is a diverse team that supports the complex life actuarial modeling ecosystem, which consumes data from multiple sources across USAA to support actuarial functions. Your role also supports Life/Annuity/Health actuarial work through one or more of the following activities: data extraction, data transformation, validation and analysis, and system functionality oversight and integration. Responsible for providing technical and analytical solutions for one or more of the following functions: pricing and product development, experience studies, actuarial assumption reviews, reserve calculations, financial reporting, asset liability management or competitive analysis. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: Independently extracts, integrates and transforms data from a multitude of sources, and may identify new sources. Reconciles and validates data accuracy, and reasonability of actuarial or financial information. Prepares reports, reserve estimates, journal entries, financial statements, industry surveys and/or special studies, analyzes data, and recommends solutions. Develops comprehensive and innovative solutions that impact productivity to improve actuarial tools and processes. Resolves unique and complex issues and navigates obstacles to deliver work product. Develops cost benefit analysis. Provides insight to management on issues and serves as a resource to team members on escalated issues of an unusual nature. Leads projects related to actuarial solutions including automation, IT projects, or product development initiatives. Oversees requirement development process through testing and implementation. Demonstrates in depth understanding to identify and resolve issues or potential defects. Maintains processes, procedures and tools, and ensures all regulatory requirements and internal controls are adhered to. Works with business partners to understand key regulatory implications that impact processes, and may develop processes to comply with new or changing regulations. May respond to audit requests and oversees coordination of responses to internal and external audit, such as Department of Insurance examination, as well as, other audit reports. Anticipates and analyzes trends or deviations from forecast, plan or other projections. Presents recommendations and communicates solutions to business partners and management in a clear, concise, logical and organized manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 or more years of technical experience as an analyst or other relevant technical work experience. What sets you apart: Bachelors degree in mathematics, computer science, statistics, economics, finance, actuarial science, or other similar quantitative field Experience with SQL or similar programming languages Experience working in IT for a life insurance company Experience supporting projects for actuarial or modeling functions Excellent verbal and written communication skills, with the ability to tailor the content for varying audiences. Strong aptitude for problem solving and technology Quick learner, self-starter, and ability to work well autonomously and with others. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $93,770 - $168,790. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on . Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. xevrcyc All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Life Actuarial Solutions Analyst Senior to join the Life Company's Modeling Operations Team. The Life Modeling Operations Team is a diverse team that supports the complex life actuarial modeling ecosystem, which consumes data from multiple sources across USAA to support actuarial functions. Your role also supports Life/Annuity/Health actuarial work through one or more of the following activities: data extraction, data transformation, validation and analysis, and system functionality oversight and integration. Responsible for providing technical and analytical solutions for one or more of the following functions: pricing and product development, experience studies, actuarial assumption reviews, reserve calculations, financial reporting, asset liability management or competitive analysis. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: Independently extracts, integrates and transforms data from a multitude of sources, and may identify new sources. Reconciles and validates data accuracy, and reasonability of actuarial or financial information. Prepares reports, reserve estimates, journal entries, financial statements, industry surveys and/or special studies, analyzes data, and recommends solutions. Develops comprehensive and innovative solutions that impact productivity to improve actuarial tools and processes. Resolves unique and complex issues and navigates obstacles to deliver work product. Develops cost benefit analysis. Provides insight to management on issues and serves as a resource to team members on escalated issues of an unusual nature. Leads projects related to actuarial solutions including automation, IT projects, or product development initiatives. Oversees requirement development process through testing and implementation. Demonstrates in depth understanding to identify and resolve issues or potential defects. Maintains processes, procedures and tools, and ensures all regulatory requirements and internal controls are adhered to. Works with business partners to understand key regulatory implications that impact processes, and may develop processes to comply with new or changing regulations. May respond to audit requests and oversees coordination of responses to internal and external audit, such as Department of Insurance examination, as well as, other audit reports. Anticipates and analyzes trends or deviations from forecast, plan or other projections. Presents recommendations and communicates solutions to business partners and management in a clear, concise, logical and organized manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 or more years of technical experience as an analyst or other relevant technical work experience. What sets you apart: Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial science, or other similar quantitative field Experience with SQL or similar programming languages Experience working in IT for a life insurance company Experience supporting projects for actuarial or modeling functions Excellent verbal and written communication skills, with the ability to tailor the content for varying audiences. Strong aptitude for problem solving and technology Quick learner, self-starter, and ability to work well autonomously and with others. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $93,770 - $168,790. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Opportunity: The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals. The Business Process Analyst works cross-functionally within Global PCG to understand and develop our primary value chain, unify our business processes, and measurably increase efficiency while improving the user experience for both our internal and external clients. The Day-to-Day: * Drive measurable business process improvements aligned with Global PCG objectives * Work cross-functionally with Global PCG, PMG, external vendors, and technology partners to implement solutions to key business problems with an ability to take an idea from ideation to implementation * Partner with the business and technology stakeholders to assess areas for improvement * Conduct root cause analysis formulating clear problem statements, process assessments, and plans for improvement * Lead process redesign and re-engineering workshops with end users * Work within the Scrum structure to write, refine and test users stories, and conduct hypercare in production * Effectively communicate to stakeholders, leadership, and users throughout the project lifecycle * Maintain business processes and project plan documentation Your Qualifications: * 3+ years of experience as a Business Process Analyst or similar position * Experience communicating with management and executives * Experienced in process improvements and managing projects working with multiple partners * Process mapping using MS Visio or similar tools * Project tracking with software like Atlassian Confluence or Jira * Experience with the software development life cycle including the Agile Methodology Why Fisher Investments: We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like: * 100% paid medical, dental and vision premiums for you and your qualifying dependents * A 50% 401(k) match, up to the IRS maximum * 20 days of PTO, plus 10 paid holidays * Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care * This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

The Opportunity: The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals. The Business Process Analyst works cross-functionally within Global PCG to understand and develop our primary value chain, unify our business processes, and measurably increase efficiency while improving the user experience for both our internal and external clients. The Day-to-Day: Drive measurable business process improvements aligned with Global PCG objectives Work cross-functionally with Global PCG, PMG, external vendors, and technology partners to implement solutions to key business problems with an ability to take an idea from ideation to implementation Partner with the business and technology stakeholders to assess areas for improvement Conduct root cause analysis formulating clear problem statements, process assessments, and plans for improvement Lead process redesign and re-engineering workshops with end users Work within the Scrum structure to write, refine and test users stories, and conduct hypercare in production Effectively communicate to stakeholders, leadership, and users throughout the project lifecycle Maintain business processes and project plan documentation Your Qualifications: 3+ years of experience as a Business Process Analyst or similar position Experience communicating with management and executives Experienced in process improvements and managing projects working with multiple partners Process mapping using MS Visio or similar tools Project tracking with software like Atlassian Confluence or Jira Experience with the software development life cycle including the Agile Methodology Why Fisher Investments: We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like: 100% paid medical, dental and vision premiums for you and your qualifying dependents A 50% 401(k) match, up to the IRS maximum 20 days of PTO, plus 10 paid holidays Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Business Analyst - Process Automation plays a key role in improving operational efficiency through automation and process optimization. This role bridges business strategy and technology by analyzing workflows, identifying automation opportunities, and implementing scalable solutions using low-code/no-code tools. The ideal candidate is detail-oriented, analytically minded, and adept at engaging with business leaders to translate process challenges into automation requirements. This role requires strong business acumen, cross-functional communication, and proficiency in process automation platforms such as Zapier, Power Automate, UiPath, or Workato. Essential Job Duties and Responsibilities * Partner with business leaders to analyze, document, and improve business processes through automation initiatives. * Identify and prioritize automation opportunities by assessing ROI, complexity, and alignment with business goals. * Design, test, and deploy automated workflows using tools such as Power Automate, Workato, or UiPath StudioX. * Create and maintain detailed process documentation, SOPs, and automation governance guidelines. * Collaborate with IT and Engineering to ensure automations meet security, compliance, and integration standards. * Monitor, measure, and report on automation performance, adoption, and process improvements. * Train and support end users and business teams on automation best practices and process improvement tools. Required Skills, Knowledge, and Abilities * 3-5 years of experience in business analysis, process improvement, or operational excellence. * Hands-on experience with one or more process automation platforms such as Power Automate, UiPath StudioX, Workato, or Zapier. * Certifications in relevant platforms (e.g., Zapier Expert). * Strong understanding of business process modeling, workflow design, and change management principles. * Ability to analyze complex processes, identify inefficiencies, and develop data-driven recommendations. * Experience gathering and documenting requirements from multiple business stakeholders. * Excellent communication, facilitation, and stakeholder management skills. * Strong problem-solving, analytical, and critical-thinking abilities. * Proficiency with Microsoft Office Suite, Jira, and Lucid Chart (or equivalent tools). Preferred Skills: Lean Six Sigma Green Belt or Black Belt certification (preferred).Familiarity with CRM, ERP, or ticketing systems such as Salesforce or ServiceNow.Experience working in financial services, fintech, or operations-heavy environments. $121,000 - $141,000 a year In addition to the above salary, this role may be eligible for a bonus. Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSalary: Negotiable Hyperion Solutions Group (HSG) is a Service Disabled, Veteran-Owned Small Minority Business. HSG provides professional services and innovative solutions to our clients. Our expertise ranges from strategic intelligence analysis, intelligence resources requirements, force development, budgeting and resources management, strategic planning, strategic communications, and knowledge management services, among others. Hyperion Solutions Group is in Bowie, MD. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. HSG has an immediate opening for a Business Process Analyst Auditor supporting the Office of the Deputy Chief of Staff, Intelligence (G-2), Department of the Army. The position is in the Washington, DC/Pentagon area. This is a full-time position. This position requires an active TS/SCI clearance Responsibilities: Provides support to the Department of the Army G2. Provides administrative and technical support to the Manpower and Audit Division with concentration in policy and program oversight of the Intelligence Contingency Funds (ICF)/Defense Intelligence Counterintelligence Expense (DICE), Risk Management Internal Control (RMIC), the DoD Financial Improvement and Audit Readiness (FIAR) Plan, and Manpower to include providing solution support and technical guidance to subordinate commands and supported operating activities on all matters pertaining to funding authorizations, administration, supervision, control and use of Special Intelligence Funds (SIF) IAW current policy and budget submissions. Assist in the design and development of ICF/DICE certified training requirements and internal measures necessary for program success. Duties further defined as: 50% of time ICF/DICE and RMIC program support; 25% of time traveling with Government program inspector in support of program oversight and policy compliance, and 25% of time providing administrative and technical support to other Manpower and Audit Division portfolios. Knowledge of a wide range of staff management, intelligence operations, finance, disbursing agent, budget, and accounting concepts, principles, and practices, such as those that would be gained through graduate study or experience, and skill in applying this knowledge to difficult and complex work assignments. Possess skills to respond to policy questions pertaining to ICF as prescribed by regulation or determined by experience. Perform data analysis on all results and prepare presentations for senior level decision makers. Assist and/or prepare memoranda of instructions, information papers, staff memoranda and related correspondence pertaining to assigned portfolios for higher and/or subordinate level review or approval. Coordinate across the resource management community to ensure accuracy on all deliverables and prepare summaries. Assist in internal and external audits and determine quality improvement processes. PPBE process Interprets policies and procedures Detect violations of government statutes or other funding limitations Travel with Government lead for oversight and compliance engagements Budget, Intelligence and Related Database knowledge Coordinates various actions with subordinate commands, staff sections and activity directors Requirements: Minimum Education: undergraduate degree in a field such as accounting, statistics, mathematics, computer science or business. Minimum Experience: Six (6) years analytical experience working with financial management, disbursing, military organizations, intelligence disciplines, and staff functions to which sufficient expertise can be applied as directed towards fulfillment of financial support to the intelligence mission. Possesses knowledge of the roles, missions and functions of the Army Budget Office and Defense Intelligence Resource Management Office. Possesses knowledge about Microsoft Excel and should have the ability to work with complex calculations. Possesses knowledge of a wide range of staff management, intelligence operations, finance, disbursing agent, budget, and accounting concepts, principles, and practices, such as those that would be gained through graduate study or experience, and skill in applying this knowledge to difficult and complex work assignments. Must be able to travel for duties. Security Clearance: Active TS/SCI clearance

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Business Analyst - Process Automation plays a key role in improving operational efficiency through automation and process optimization. This role bridges business strategy and technology by analyzing workflows, identifying automation opportunities, and implementing scalable solutions using low-code/no-code tools. The ideal candidate is detail-oriented, analytically minded, and adept at engaging with business leaders to translate process challenges into automation requirements. This role requires strong business acumen, cross-functional communication, and proficiency in process automation platforms such as Zapier, Power Automate, UiPath, or Workato.Essential Job Duties and Responsibilities Partner with business leaders to analyze, document, and improve business processes through automation initiatives. Identify and prioritize automation opportunities by assessing ROI, complexity, and alignment with business goals. Design, test, and deploy automated workflows using tools such as Power Automate, Workato, or UiPath StudioX. Create and maintain detailed process documentation, SOPs, and automation governance guidelines. Collaborate with IT and Engineering to ensure automations meet security, compliance, and integration standards. Monitor, measure, and report on automation performance, adoption, and process improvements. Train and support end users and business teams on automation best practices and process improvement tools. Required Skills, Knowledge, and Abilities 3-5 years of experience in business analysis, process improvement, or operational excellence. Hands-on experience with one or more process automation platforms such as Power Automate, UiPath StudioX, Workato, or Zapier. Certifications in relevant platforms (e.g., Zapier Expert). Strong understanding of business process modeling, workflow design, and change management principles. Ability to analyze complex processes, identify inefficiencies, and develop data-driven recommendations. Experience gathering and documenting requirements from multiple business stakeholders. Excellent communication, facilitation, and stakeholder management skills. Strong problem-solving, analytical, and critical-thinking abilities. Proficiency with Microsoft Office Suite, Jira, and Lucid Chart (or equivalent tools). Preferred Skills: Lean Six Sigma Green Belt or Black Belt certification (preferred). Familiarity with CRM, ERP, or ticketing systems such as Salesforce or ServiceNow. Experience working in financial services, fintech, or operations-heavy environments. Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Business Analyst - Process Automation plays a key role in improving operational efficiency through automation and process optimization. This role bridges business strategy and technology by analyzing workflows, identifying automation opportunities, and implementing scalable solutions using low-code/no-code tools. The ideal candidate is detail-oriented, analytically minded, and adept at engaging with business leaders to translate process challenges into automation requirements. This role requires strong business acumen, cross-functional communication, and proficiency in process automation platforms such as Zapier, Power Automate, UiPath, or Workato.Essential Job Duties and Responsibilities Partner with business leaders to analyze, document, and improve business processes through automation initiatives. Identify and prioritize automation opportunities by assessing ROI, complexity, and alignment with business goals. Design, test, and deploy automated workflows using tools such as Power Automate, Workato, or UiPath StudioX. Create and maintain detailed process documentation, SOPs, and automation governance guidelines. Collaborate with IT and Engineering to ensure automations meet security, compliance, and integration standards. Monitor, measure, and report on automation performance, adoption, and process improvements. Train and support end users and business teams on automation best practices and process improvement tools. Required Skills, Knowledge, and Abilities 3-5 years of experience in business analysis, process improvement, or operational excellence. Hands-on experience with one or more process automation platforms such as Power Automate, UiPath StudioX, Workato, or Zapier. Certifications in relevant platforms (e.g., Zapier Expert). Strong understanding of business process modeling, workflow design, and change management principles. Ability to analyze complex processes, identify inefficiencies, and develop data-driven recommendations. Experience gathering and documenting requirements from multiple business stakeholders. Excellent communication, facilitation, and stakeholder management skills. Strong problem-solving, analytical, and critical-thinking abilities. Proficiency with Microsoft Office Suite, Jira, and Lucid Chart (or equivalent tools). Preferred Skills: Lean Six Sigma Green Belt or Black Belt certification (preferred). Familiarity with CRM, ERP, or ticketing systems such as Salesforce or ServiceNow. Experience working in financial services, fintech, or operations-heavy environments. In addition to the above salary, this role may be eligible for a bonus.Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind? We're seeking a data-driven problem solver with sharp analytical skills and a strong customer focus to join our Acquisitions team as a Business Analyst. The Impact You'll Make in this Role: At Mission Lane, our analysts work on initiatives that touch all facets of the business and have the opportunity to work on different teams within the organization as their careers develop. The Credit Team is responsible for matching prospective customers with the right product terms, owning the underwriting process throughout the lifetime of the customer, understanding lifetime value, and creating pathways to customer graduation all while staying true to our mission. As a Principal Analyst, you will: Take the lead in initiatives to improve our underwriting & pricing strategies Optimize current acquisition strategies in response to customer behavior and changing marketplace conditions Develop actionable financial strategies based on financial data-driven insights to improve credit risk and profitability while driving step changes in the company's growth trajectory Seed tests in market to better understand customer behavior and leverage learnings to invest in future growth Collaborate with cross functional teams across product, data science, engineering and capital markets to bring strategies to market Articulate and communicate strategies to senior leadership Qualifications Proven ability to problem solve end-to-end: from framing the question and forming a hypothesis, to analyzing the data, to communicating and debating the answer with other stakeholders Familiarity with SQL, python, or other tools for data analysis 2 - 5 years of experience in a highly analytical role Bachelor's or Masters in Economics, Finance, Engineering, Mathematics, or similar quantitative field with record of strong academic performance Preferred Qualifications Experience doing analytical work with credit cards or other consumer lending products Experience helping scale a business in a fast-paced startup environment Expertise in SQL or Python At Mission Lane, we're looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don't hesitate to reach out. We're committed to ensuring our team members have balance in their lives. Our comprehensive benefits package* provides the support you need to thrive at work and at home. Work: An engaging culture with access to training programs and advancement opportunities Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match Balance: Generous PTO, flexible schedules, a Calm App subscription, and more. Compensation: Target base salary: $ 125,000 - $143,000 Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment. About Mission Lane: Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do. In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors. Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member. Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting ********************************. Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters. Application Integrity: Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.

Job Description Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind? We're seeking a data-driven problem solver with sharp analytical skills and a strong customer focus to join our Collections & Recoveries team as a Business Analyst. The impact you'll make in this role: You'll play a key role in shaping and advancing our Loss Mitigation strategy through rigorous analytics across credit, product, and operations-grounded in a sensitive and sensible approach that puts our customers at the center. You'll take real ownership of solving delinquency-related challenges, uncovering actionable insights, influencing strategy, and driving meaningful change for both our customers and our business. Along the way, you'll gain exposure to industry veterans across finance, product, and software engineering and sharpen your skills across credit, analytics, operations, and technology. As a Business Analyst on the Collections & Recoveries team, you will: Package quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes. Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed. Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency. Continuously analyze current business and operational data and processes to identify improvement opportunities. Learn fast and act like an owner by proactively seeking out information and solving complex problems. Leverage analytical findings to build best-in-class C/R capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve delinquent/charged off customers in resolving their debt and improving their financial lives. You'll thrive in this role if you have: 3+ years analytics experience in the Financial Services industry Hands-on experience with A/B testing Proficiency in SQL for data exploration and analysis Strong quantitative, analytical, problem-solving, and conceptual thinking skills A genuine passion for diving into data and uncovering insights A problem-solver mindset with the ability to communicate complex ideas clearly and effectively Sharp business intuition-you know how to grow a channel, prioritize what matters, and navigate trade-offs in a fast-moving, resource-constrained environment A strong sense of ownership and hustle-you work hard, move quickly, and make things happen Excellent presentation skills-you know how to turn data into clear, compelling stories for diverse stakeholders Comfort operating in a dynamic, fast-paced environment Compensation Annual full-time base salary range: $125,000 - $143,000 Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes unlimited paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment. About Mission Lane: Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do. In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors. Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member. Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting ********************************. Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters. Application Integrity: Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.

Job Description Computer Technologies Consultants (CTC) is seeking a Lead Business Analyst to support the US Department of State in Arlington, VA. With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies. Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide. Why Should You Be Interested? Direct hire full-time position Telework eligible Competitive base salary and comprehensive benefits Mid-size company with room for growth Position Title: Lead Business Analyst Position Location: Onsite in Arlington, VA Daily Responsibilities: Provides vital monitoring and analysis of the eLearning program. Ensure quality and offer timely recommendations for improvements to products and processes. Monitor resource assignments and allocation across the program. Serve as a vital link between business objectives and educational technology by supporting the team in several areas, which include but are not limited to documenting and communicating results of completed work, providing data analysis, responding to data calls, evaluating current practices, researching current industry trends, and gathering requirements for future work. At the direction of the government staff, analyze the current state to help chart a path to the desired future state. Monitor the Business Analyst section for workload. Recommend Business Analysts for projects based on skills and abilities. Identify common issues among different projects. Propose new strategies as appropriate. Monitors eLearning programs and related analytics. Monitors product quality across the program and escalates concerns to ensure high-quality outcomes. Provides timely recommendations to government staff on course improvements and process improvements. Monitors resource assignments, utilization, and performance. Evaluates business processes and develops/implements improvement strategies. Stays up to date on the latest project process methodologies, educational solutions, and IT advancements to modernize processes and products. Apply web analytics to analyze student interactions in online learning activities. Conducts ad hoc analyses to investigate ongoing or operational issues. Conducts benchmarking studies and studies of industry trends. Gathers data from multiple sources, reconciles conflicts, and distills information to appropriate level. Gathers and analyzes requirements. Works with technical staff and stakeholders to align solutions to business requirements. Documents program activities and projects, maintain records of that information, and communicate those results in various forms (reports, data sheets, etc.) to support management needs. Communicates findings and insights to cross-functional team members and management. Gathers and reports critical information from meetings with various stakeholders. Analyzes resource usage and recommends allocations/adjustments to maintain cost efficiency. Prioritizes initiatives based on business needs and requirements and coordinates with government leadership. Manages projects, develops project plans, and monitors performance to ensure timely and cost-effective completion. Oversee a team of business analysts, monitoring work products and escalating concerns as appropriate. Recommends personnel for projects based on skills and abilities. Provides support to business analysts to facilitate tight timelines in a results-oriented environment and advises improvements to design using coaching and mentoring techniques. Acts as liaison between business analyst section and other technical staff, if necessary. Represents the section in planning meetings with government staff. Other duties as assigned. Required Degree/Certifications: Bachelor's degree in business or field related to technology-based learning. Required Experience (min): Minimum 5 years of experience in a business analysis or a related position. Minimum 10 years of experience in a role related to eLearning design and production. Demonstrated experience with industry-standard data analysis software. Demonstrated experience with Learning Analytics--the educational application of web analytics to gather and analyze details of individual student interactions in online learning activities. Demonstrated experience with the full development life cycle of technology-based learning products. Knowledge of development tools, methodologies, and best practices for technology-based learning. Knowledge of SCORM and learning management systems. Demonstrated experience creating detailed reports and giving presentations. Demonstrated experience developing and leading teams. Demonstrated experience in gathering requirements, writing requirements, and documenting user stories. Demonstrated experience writing project proposals, cost-benefit analyses, and business cases. Demonstrated experience estimating the level of effort for technology- based learning projects. Demonstrated experience leading projects. Demonstrated experience tracking, analyzing, and reporting project & program costs, including but not limited to burn-down rates and estimates to completion. Experience in how eLearning, mobile, and other digital learning products are developed, and in leveraging technology to meet business objectives. Demonstrated leadership skills to monitor and coach other Business Analysts. Additional Experience (strongly preferred): Consulting experience. Experience with Agile project management methodologies. Experience in providing cost-benefit analyses for technology-based learning projects. Understanding of Section 508 accessibility guidelines. Required Clearance: Public Trust minimum Pay Information Full-Time Salary Range: TBD Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Benefits/Perks 401(k) matching Accident and Hospital Indemnity Insurance Dental Insurance Disability Insurance Employee Referral Bonus Program Employee Assistance Plan Flexible spending account Health insurance Life insurance (Term and Universal Life w/Long Term Care benefits) Paid time off (Vacation, Sick leave, and 11 Federal Holidays) Professional development assistance/Tuition reimbursement Program Profit Sharing Retirement Program Vision insurance Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.

SUMMARY: The Process Improvement Analyst is responsible for working with departments across the organization to identify, analyze, optimize, and design business processes. This individual reviews existing business processes by analyzing process maps, historical data, and by observing employees execute tasks in order to develop plans, in collaboration with cross-functional teams and key stakeholders, to increase efficiency, improve quality, and reduce operational costs. This individual will also design business processes to support new products or services, by gathering requirements and integrating these into an efficient and effective process design. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. Analyze existing business processes to identify opportunities for improvement from a timeliness and quality standpoint, by collecting and analyzing data, analyzing process maps, and observing employees execute tasks. Create process workflows/maps to document current and future state for existing business processes using appropriate tools, such as Visio and Lucidchart. Quantify the impact of improvements to prioritize initiatives and track results. Redesign processes to improve performance and/or to incorporate required changes in response to, but not limited to, new or updated regulations/rules, expansion or modification of products and services, organizational realignments, cost reduction initiatives, and introduction of new technologies. Work with key stakeholders to support the implementation of new products and services by designing new processes that maximize efficiency and effectiveness, integrate appropriate controls, support scalability, and comply with requirements, such as regulations, rules, Bank policies and standards, and client experience expectations. Identify and design controls to monitor process performance and results. Work with the Quality Assurance manager to develop and implement quality assurance reviews and with the Strategic Analytics team to develop and implement KPIs and control reports, as appropriate. Conduct capacity analysis to assess human resource utilization, based on the functional role's tasks/activities production volumes and processing time, to determine if it meets current and future demand. Prepare and deliver comprehensive Capacity Analysis report that includes the approach, measurements, current operational capacity, and recommended opportunities to optimize throughput and productivity. Build partnerships with department leaders, process owners, and SMEs so that business initiatives are aligned, regular two-way communication exists, downstream impacts are considered, business solutions are optimized, and implementation achieves desired outcomes. Provide regular updates of progress to process owners to ensure an ongoing partnership, input on direction, and linkage to other business initiatives. Manage designated process improvement and new process design projects by scoping, developing project plans / actions items, leading the execution, and reporting progress. Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). Adheres to Bank policies and procedures and completes required training. Identifies and reports suspicious activity. EDUCATION Bachelor's Degree in Business, Industrial Engineering, or equivalent with concentration in process improvement, business analysis, or related field is required EXPERIENCE 5+ years of experience in process improvement, business analysis, or similar role required Experience in designing process automations through traditional means and RPA required Expertise in process mapping and tools (ie: Visio and Lucidchart) required 3+ years of experience within the banking industry preferred CERTIFICATES, LICENSES, REGISTRATIONS Six Sigma Green Belt Certification or higher and Lean is preferred KNOWLEDGE, SKILLS AND ABILITIES Proficiency in data analysis Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). Ability to manage multiple projects across different lines of business and properly prioritize tasks. Excellent analytical and problem-solving skills as well as oral and written communication skills required. ADDITIONAL INFORMATION Candidates residing in locations within BankUnited's footprint may be given preference.

Enterprise Resilience - Business Execution - COB & CM Lead Analyst - Hybrid Citi's Enterprise Resiliency organization is seeking a Business Continuity Senior Lead Analyst to support the U.S. Personal Banking, Wealth and Functions. The position requires a candidate with the ability to lead a variety of activities. The successful candidate will participate in and advance a wide array of CoB initiatives. The candidate must be able to form trusting relationships with senior executives and influence U.S. Personal Banking, Wealth, and Functions Sector outcomes. Responsibilities: Provides and supports oversight of the ER Policy and Standard deliverables ensuring quality, efficiency and accuracy. Coordinates a wide range of ER activities to implement Operational Resilience and a CoB Programs that including: Assessment, Planning, Testing, Maintenance, Quality Review, Crisis Management, Training, Awareness, Communications, Monitoring and Reporting. Assist with reviews of third-party vendor relationships and any remediation activities. Conduct quality assurance (“QA”) reviews on Continuity of Business (COB) third party vendors across all Global Products/Functions (“Sectors”) and Regions by applying a risk-based methodology. Partners with the ER leadership and central teams to maintain a calendar of activities to ensure a timely completion of all policy requirements. Advises the business on ER strategy, policy requirements and preferred practices. Interacts with business and technology management to understand future business strategy and ER needs, ensuring relevant documentation accounts for changes that occur. Conducts business reviews including Franchise Critical Functions, Franchise Critical Applications and the year-end annual CBCM attestation process. Facilitates a process to ensure that ER documentation is viable, executable, implemented and tested. Collaborate and network to gather information internal and external to the organization to help guide business recommendations. Promotes Business Continuity Enterprise Resilience training and awareness. Perform gap analyses to identify vulnerabilities and recommend enhancements to existing ER frameworks. Develop and document current-state and future-state recovery strategies, ensuring alignment with organizational objectives and industry best practices Will have knowledge of organizational controls, tracking and monitoring requirements, ensuring risks are reported and escalated to Risk & Control Leads when gaps in performance and associated risks are identified. Recommends Corrective Action Plans (CAPs) and / or Risk Exceptions (REs). Support Internal Audit reviews and/or internal Control reviews. Assists with crisis management support during disruptive events. Coordinate business participation in CoB testing to fulfill crisis management, business, technology, supplier and other testing as needed. Attributes Awareness of Citi and / or other Financial Services institutions. Strong understanding of financial services products, and Citi's organizational construct. Ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Highly motivated with enthusiasm for the Financial Services industry and desire to master the business. Attention to detail and ability to discuss, document and confirm process flows. Hands on approach and able to manage own work load whilst taking direction. Flexibility, adaptability, and autonomy are essential as out of hours work is required to support activities such as weekend business testing and incident response. Mindset Must demonstrate strong analytical skills as well as an ability to ‘connect the dots' and communicate the ‘big picture'. Demonstrate ethical fitness and integrity. People Must be able to effectively interact with senior management to solicit and persuade management and staff cooperation. Excellent influencing skills, with experience of communicating, negotiating and partnering with senior colleagues. Value a diverse workforce. Strong appreciation of differences in style and/or perspective, utilizing them to inform and enhance decisions or actions and organizational success. Collaboration Must be able to work closely with senior business sponsors and promote consensus on decisions that are right for the organization. Sufficiently experienced to provide challenge and feedback for areas of improvement. Promotes a culture of collaboration and teamwork, encouraging the sharing of ideas and lessons learned. Delivers Multi-tasks productively and reliably, while managing conflicting priorities. Proven ability to work independently in a fast paced multi-tasking environment. Strong planning and organizational skills. Accountability and results oriented with impeccable attention to detail and accuracy. Excellent communications and customer service skills. Performs other duties and functions as assigned. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Strong background in gap analysis, process improvement, and documentation. Knowledge of relevant regulatory requirements and industry standards. Familiarity with IT infrastructure, cloud computing, and network security. Experience with disaster recovery tools and software---Such as Fusion. Good understanding of the business and financial drivers for U.S. Personal Banking and Wealth. Exposure to U.S. Personal Banking and Wealth disciplines such as Retail, Branch, Cards, Credit, Collections, Mortgage, Digital, Fraud, Operations and Technology. Other relevant experience in financial services that requires analytical skills. Consistently demonstrates clear and concise written and verbal communication. Strong Microsoft Office skills in Word, PowerPoint and Excel. Track record as a strong analyst and recognized as able to deliver work in pressured environments. Education: Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ Job Family Group: Corporate Services ------------------------------------------------------ Job Family: COB & Crisis Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Tampa Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $103,920.00 - $155,880.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 25, 2025 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

**Enterprise Resilience - Business Execution - COB & CM Lead Analyst - Hybrid** Citi's Enterprise Resiliency organization is seeking a Business Continuity Senior Lead Analyst to support the U.S. Personal Banking, Wealth and Functions. The position requires a candidate with the ability to lead a variety of activities. The successful candidate will participate in and advance a wide array of CoB initiatives. The candidate must be able to form trusting relationships with senior executives and influence U.S. Personal Banking, Wealth, and Functions Sector outcomes. **Responsibilities:** + Provides and supports oversight of the ER Policy and Standard deliverables ensuring quality, efficiency and accuracy. + Coordinates a wide range of ER activities to implement Operational Resilience and a CoB Programs that including: Assessment, Planning, Testing, Maintenance, Quality Review, Crisis Management, Training, Awareness, Communications, Monitoring and Reporting. + Assist with reviews of third-party vendor relationships and any remediation activities. Conduct quality assurance ("QA") reviews on Continuity of Business (COB) third party vendors + across all Global Products/Functions ("Sectors") and Regions by applying a risk-based methodology. + Partners with the ER leadership and central teams to maintain a calendar of activities to ensure a timely completion of all policy requirements. + Advises the business on ER strategy, policy requirements and preferred practices. + Interacts with business and technology management to understand future business strategy and ER needs, ensuring relevant documentation accounts for changes that occur. + Conducts business reviews including Franchise Critical Functions, Franchise Critical Applications and the year-end annual CBCM attestation process. + Facilitates a process to ensure that ER documentation is viable, executable, implemented and tested. + Collaborate and network to gather information internal and external to the organization to help guide business recommendations. + Promotes Business Continuity Enterprise Resilience training and awareness. + Perform gap analyses to identify vulnerabilities and recommend enhancements to existing ER frameworks. + Develop and document current-state and future-state recovery strategies, ensuring alignment with organizational objectives and industry best practices + Will have knowledge of organizational controls, tracking and monitoring requirements, ensuring risks are reported and escalated to Risk & Control Leads when gaps in performance and associated risks are identified. Recommends Corrective Action Plans (CAPs) and / or Risk Exceptions (REs). + Support Internal Audit reviews and/or internal Control reviews. + Assists with crisis management support during disruptive events. + Coordinate business participation in CoB testing to fulfill crisis management, business, technology, supplier and other testing as needed. Attributes + Awareness of Citi and / or other Financial Services institutions. + Strong understanding of financial services products, and Citi's organizational construct. + Ability to operate with a limited level of direct supervision. + Can exercise independence of judgement and autonomy. + Highly motivated with enthusiasm for the Financial Services industry and desire to master the business. + Attention to detail and ability to discuss, document and confirm process flows. + Hands on approach and able to manage own work load whilst taking direction. + Flexibility, adaptability, and autonomy are essential as out of hours work is required to support activities such as weekend business testing and incident response. Mindset + Must demonstrate strong analytical skills as well as an ability to 'connect the dots' and communicate the 'big picture'. + Demonstrate ethical fitness and integrity. People + Must be able to effectively interact with senior management to solicit and persuade management and staff cooperation. + Excellent influencing skills, with experience of communicating, negotiating and partnering with senior colleagues. + Value a diverse workforce. Strong appreciation of differences in style and/or perspective, utilizing them to inform and enhance decisions or actions and organizational success. Collaboration + Must be able to work closely with senior business sponsors and promote consensus on decisions that are right for the organization. + Sufficiently experienced to provide challenge and feedback for areas of improvement. + Promotes a culture of collaboration and teamwork, encouraging the sharing of ideas and lessons learned. Delivers + Multi-tasks productively and reliably, while managing conflicting priorities. + Proven ability to work independently in a fast paced multi-tasking environment. + Strong planning and organizational skills. + Accountability and results oriented with impeccable attention to detail and accuracy. + Excellent communications and customer service skills. + Performs other duties and functions as assigned. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + Strong background in gap analysis, process improvement, and documentation. + Knowledge of relevant regulatory requirements and industry standards. + Familiarity with IT infrastructure, cloud computing, and network security. + Experience with disaster recovery tools and software---Such as Fusion. + Good understanding of the business and financial drivers for U.S. Personal Banking and Wealth. + Exposure to U.S. Personal Banking and Wealth disciplines such as Retail, Branch, Cards, Credit, Collections, Mortgage, Digital, Fraud, Operations and Technology. + Other relevant experience in financial services that requires analytical skills. + Consistently demonstrates clear and concise written and verbal communication. + Strong Microsoft Office skills in Word, PowerPoint and Excel. + Track record as a strong analyst and recognized as able to deliver work in pressured environments. **Education:** + Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ **Job Family Group:** Corporate Services ------------------------------------------------------ **Job Family:** COB & Crisis Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Tampa Florida United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $103,920.00 - $155,880.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 25, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

About FIS As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS? About the role As a Technology Business Consultant, you'll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests. About the team Our team consists of three Technology Business Consultants and six Programmer Analysts. We support FIS' TouchPoint Teller and TouchPoint Sales and Service technology for US clients. TouchPoint Teller complements traditional teller responsibilities by automating all monetary transactions, inquiries, compliance requirements, and administrative functions while providing a reliable store-and-forward environment to ensure transactions are not lost. Enhanced navigation features, image capture, and automated decisioning mitigate the effect of these changes on the teller. The solution also extends traditional teller responsibilities by providing expanded service and sales functions. It proactively displays cross-selling opportunities for tellers to act upon or refer to other areas of the institution. TouchPoint Sales and Service is a suite of customer interaction solutions that help financial institutions enhance sales and service through all delivery channels, including the branch, the contact center, the Internet and their network of relationship managers. What you will be doing • Researching client needs, analyzing trends and best practices and creating detailed program specifications. • Devising procedures to achieve greater efficiencies and solve complex technical problems. • Assessing available technologies and recommending solutions. What you will need • Advanced knowledge of multiple end-to-end systems as well as application development. • Proficiency in business modeling and requirements definition disciplines through Unified Language. (UML) • An understanding of appropriate application programming languages. • A bachelor's in computer science or information systems or equivalent experience. Bonus if you have • Experience with TouchPoint. • Bank teller experience. • Mainframe application experience. • Banking industry experience. What we offer you • Flexible and creative work environment. • Diverse and collaborative atmosphere. • Professional and personal development resources. • Opportunities to volunteer and support charities. • Competitive salary and benefits. #LI-DS2 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with considerable latitude for discretion. Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results. Perform complex process improvement functions under minimal supervision. Lead complex/difficult tasks with advanced analysis and considerable impact, latitude, and scope. Advanced knowledge of process mapping/modeling and business process reengineering Significant experience in leading teams in business process improvement initiatives Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools Advanced knowledge of market trends, business strategies and technology and their interrelationships Significant experience in working effectively with diverse internal and external contacts Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience Certified Business Process Improvement/Reengineering Practitioner (CBPR) or the equivalent combination of training, education, and experience Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation Advanced skill communicating with all levels within an organization Advanced skill exercising initiative and using good judgment to make sound decisions Advanced research, analytical, and problem solving skills Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Advanced analytical/quantitative, reconciliation and deductive reasoning skills Advanced verbal and written communication skills Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience Desired Qualification(s) Lean Six Sigma, Project Management Professional (PMP), or the equivalent combination of training, education, and experience Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions Research and evaluate opportunities related to process flow variance deficiencies Develop and implement processes and procedures to ensure correct recording of actual labor times Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance Leverage best practices gained through process improvement activities to other activities which would benefit from implementation Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements Ensure the implementation of new and enhanced processes Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures Identify and assess business strategies and opportunities; develop appropriate analytical approaches Full life-cycle project management Establish and lead project teams Develop project plan/scope/schedule/cost/communications Procure and/or manage resources/timelines/deadlines/quality Risk, Issue and Change management Ensure successful project implementation Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements Perform other duties as assigned

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with considerable latitude for discretion. Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results. Perform complex process improvement functions under minimal supervision. Lead complex/difficult tasks with advanced analysis and considerable impact, latitude, and scope. Responsibilities Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions Research and evaluate opportunities related to process flow variance deficiencies Develop and implement processes and procedures to ensure correct recording of actual labor times Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance Leverage best practices gained through process improvement activities to other activities which would benefit from implementation Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements Ensure the implementation of new and enhanced processes Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures Identify and assess business strategies and opportunities; develop appropriate analytical approaches Full life-cycle project management Establish and lead project teams Develop project plan/scope/schedule/cost/communications Procure and/or manage resources/timelines/deadlines/quality Risk, Issue and Change management Ensure successful project implementation Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements Perform other duties as assigned Qualifications Advanced knowledge of process mapping/modeling and business process reengineering Significant experience in leading teams in business process improvement initiatives Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools Advanced knowledge of market trends, business strategies and technology and their interrelationships Significant experience in working effectively with diverse internal and external contacts Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience Certified Business Process Improvement/Reengineering Practitioner (CBPR) or the equivalent combination of training, education, and experience Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation Advanced skill communicating with all levels within an organization Advanced skill exercising initiative and using good judgment to make sound decisions Advanced research, analytical, and problem solving skills Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Advanced analytical/quantitative, reconciliation and deductive reasoning skills Advanced verbal and written communication skills Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience Desired Qualification(s) Lean Six Sigma, Project Management Professional (PMP), or the equivalent combination of training, education, and experience Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

The Billing Subject Matter Expert (SME) serves as the go-to resource for complex, specialty-specific billing across Orthopedics, General Surgery, Plastic Surgery, Vascular, Otolaryngology (ENT), and Ophthalmology. This role ensures accurate coding, compliant charge capture, clean claim submission, and timely resolution of denials. The SME partners with clinical, front office, surgery scheduling, ASC/HOPD, and finance teams to optimize reimbursement, minimize rework, and maintain regulatory compliance. Key Responsibilities Cross‑Specialty (Core) Responsibilities Expert Escalation Point: Lead resolution of complex coding, billing, and payer policy questions; guide staff on edits, bundling, and medical necessity. Charge Review & Edits: Monitor WQs for CCI/NCCI edits, MUEs, and payer-specific rules; correct and educate to prevent recurrence. Denials Management: Trend denials (CO-16, CO-97, CO-50, MUE, bundling, global conflicts, missing auth); implement corrective workflows and write appeal letters with supporting guidance. Authorization & Eligibility: Oversee pre-cert workflows for surgeries, injections, imaging, DME, drugs (buy-and-bill); ensure benefits and financial clearance (ABN/Good Faith Estimate when applicable). Documentation Integrity: Align clinical documentation with CPT/HCPCS and ICD-10-CM; drive provider education on specificity, laterality, time-based services, split/shared, and global periods. Regulatory Compliance: Maintain adherence to Medicare/Medicaid, commercial payer policies, OIG guidance, LCD/NCD coverage criteria, and modifier usage. Training & SOPs: Create job aids, quick-reference guides, and deliver staff/provider training for updates (CPT/ICD changes, payer policy changes). Data & Process Improvement: Analyze KPIs (DNFB, first-pass yield, days to payment, denial rate by reason, AR > 90, write-offs, net collection rate) and lead improvement initiatives. Systems Optimization: Partner with IT for EHR/PB (e.g., Epic, athena IDX, Cerner, NextGen) configuration, charge router rules, claim scrubber edits, and fee schedule updates. Specialty-Specific Expertise Orthopedics Global Surgical Package: Apply fracture care global rules (casting/splinting included/excluded), post-op modifiers -58/-78/-79, staged/related procedures, return to OR. Injections & Imaging: Bill joint injections (e.g., 20610/20611) with ultrasound guidance (76942) when documented; understand MUEs and bilateral/laterality modifiers (RT/LT, -50). DMEPOS: Manage braces/splints (L-codes/A-codes), proof of delivery, and CMNs where required. Implants & Facility Coordination: Coordinate ASC/HOPD authorizations, implants, device credits, and carve-outs. General Surgery Endoscopy & Procedures: Distinguish screening vs diagnostic colonoscopy (modifiers 33, PT as applicable); apply bundling/edit logic for laparoscopic vs open procedures. Hernia & Soft Tissue: Know payer-specific documentation for hernia types, mesh use, re-do surgery, and post-op complications. Trauma & Assistant Surgeons: Apply assistant surgeon modifiers (-80/-81/-82), trauma activation when relevant, and global rules on staged operations. Plastic Surgery (Reconstructive & Cosmetic) Medical Necessity & Photos: Manage reconstructive vs cosmetic determinations, pre-auths with photo documentation, and payer medical policies. Complex Repairs & Flaps: Code layered closures, tissue rearrangements, flaps/grafts, breast reconstruction (timing and laterality). Financial Consents: Enforce self-pay estimates, ABNs/financial waivers for non-covered cosmetic services, and dual billing (cosmetic + medical when appropriate). ENT (Otolaryngology) Allergy Services: Bill allergy testing (95004/95024), serum prep (95165), and immunotherapy administration (95115/95117) per payer guidelines. Audiology & Vestibular: Understand diagnostics (e.g., 92557, 92567, 92540), medical necessity, and supervision requirements. Sinus/Otologic Procedures: Apply endoscopic sinus surgery coding, septoplasty, tympanostomy tube policies, and procedure bundling rules. Ophthalmology E/M vs Eye Codes: Apply ophthalmic exam codes (92002-92014) vs E/M based on payer; understand incident-to and time/documentation requirements. Imaging & Testing: Bill OCT (92133/92134), visual fields (92083), fundus photos (92250) with LCD-driven indications and frequency limits. Drugs & Injections: Manage intravitreal injections (67028) with buy-and-bill J-codes (e.g., anti-VEGF), wastage reporting (JW/JZ), units, and serial treatment auths. Qualifications Education: High school diploma or equivalent required; Associate's/Bachelor's in Healthcare Administration, HIM, Business, or related field preferred. Certifications: CPC, COC, CPB, CCS-P, or CMOM strongly preferred; specialty credentials (e.g., COSC for orthopedics, COA/COT familiarity for ophthalmology) a plus. Experience: 3-5+ years in professional billing/coding; multi-specialty experience required with at least two of the target specialties. Knowledge: Deep understanding of CPT/HCPCS, ICD-10-CM, global periods, modifiers, NCCI, MUEs, LCD/NCD, and payer medical policies (Medicare, Medicaid, commercial). Systems: Proficiency with EHR/PM/claim scrubbers (e.g., Epic, athenahealth, NextGen, Cerner, eClinicalWorks, Availity, Change Healthcare). Skills: Advanced denial analytics, root-cause problem solving, provider education, clear written appeals, and cross-functional collaboration. Core Competencies Regulatory & Payer Policy Mastery Detail Orientation & Audit Rigor Data Literacy (Excel/BI) & Trend Analysis Communication & Training Delivery Change Management & Process Design Professional Judgment & Confidentiality (HIPAA) Working Conditions Office-based with potential hybrid/remote arrangement. Occasional travel to clinic sites for training or audits. Ability to meet cyclical deadlines (month-end close, payer audits, coding updates).

GH International is growing!! We are looking for highly driven Junior Business Analysts/Junior Consultants to join our team to supply business management support services that will oversee and support the development and deployment of a wireless telecommunications network, and its technology evolutions, in support of the public safety community. Contingent offers will be made based upon an award and expected start date of late September 2020. The work location will be in Reston, VA with some flexibility for remote work, depending on the client specific requirements and current COVID-19 pandemic. Must be eligible to work in the United States without any sponsorship now or in the future. Must be a US Citizen or Permanent Resident and eligible for a Public Trust clearance. Responsibilities include but are not limited to: Support development of strategies, programs, and plans. Provide project management support. Conduct background research for public safety, government, and industry. Support the development of meeting designs and plans. Supply meeting support-coordination, facilitation, meeting reporting, etc. Design meeting materials. Manage writing/editing schedules and action items. Develop meeting summaries and post in designated locations. Develop internal and external communication materials. Create templates and guidance documents to aid in strategic plan updates. Educational & Technical Requirements Bachelor's Degree in Public Safety Administration, Public Policy, Business, Accounting, IT, or any related field. Proficiency in MS Office 365 including Outlook, Word, Excel, PowerPoint, and Sharepoint. Online meeting, desktop sharing, and video conferencing software-including GoToMeeting, Zoom, and Cisco WebEx. Knowledge of creating organizational dashboards via Excel and Power BI. Ability to manage project schedules, action items, etc. Ability to handle multiple projects in a fast-paced environment. Excellent communication and analytical skills with the ability to communicate at an exceptional level across different delivery channels and platforms, including advisory, collaborative support, writing complex and logically concise technical reporting, and graphical presentation of complex concepts with clarity and insight. We are requesting a writing sample that demonstrates your writing ability and the use of graphics. Experience Requirements Minimum of 2 years of public safety experience-preferred experience with Public Safety Advisory Committees (PSAC) or communications, public safety telecommunications, and LTE technology to understand the client's environment and deliverables. Must be able to prove professional experience delivering high-quality strategy, guidance, process improvement, research reporting, analytics reports, and technology products or services. Proficient in research and analysis of technology and its impact on policy, business practices, and operations. Excellent communication and analytical skills with the ability to communicate at an exceptional level across different delivery channels and platforms, including advisory, collaborative support, writing complex and logically concise technical reporting, and graphical presentation of complex concepts with clarity and insight. For over 20 years G&H International Services has been working with federal, state, and local governments to help them address pressing and often urgent issues. To do this G&H has successfully developed programs, strategies, and technical approaches to help solve those issues in a way that is innovative and sustainable. This includes a specific focus on the application of geospatial technology to help visualize, question, analyze, and interpret data to understand relationships, patterns, and trends. While we have a large and varied body of work - including building programs and initiatives (see *********************** for some of them) our focus has always been helping communities and the nation deal with the myriad of challenges we all face by becoming smarter and more resilient. We are unique in our willingness to help our clients and partners connect with others addressing similar issues to enable more comprehensive solutions. We offer competitive benefits including health, dental, vision, group life insurance, employer-paid short and long-term disability, flex spending, PTO (less than 2 years of service annual accrual of 15 days and two to five years annual accrual of 20 days), 10 paid holidays, 401k, professional development reimbursement, and balanced work-life culture. G&H International is an Equal Opportunity Employer committed to providing equal employment opportunity without regard to an individual's race, color, religion, age, gender, sexual orientation, veteran status, disability, or natural origin.