Towne Mortgage jobs in Troy, MI - 24 jobs

Towne Mortgage Family of Companies has more than 40 years of experience in the mortgage industry; as a multi-channel, a national mortgage lender. We are continuously looking for talented team members to grow our team. When you choose to work at Towne, you join more than a mortgage company; you become part of the Towne family! Our culture encourages you to show up for the job and stay for your career! If you are looking to work for an award-winning company, with competitive compensation, comprehensive benefit offerings, and flexible work life, you found the right place! Position Overview: Under the general supervision of the Consumer Direct Sales Manager, the Mortgage Consultant focuses on the retention of the servicing portfolio along with other forms of inbound and outbound lead sources for generating loan volume. The Mortgage Consultant promotes Towne Mortgage products and quality standards by training, coaching, and aligning the performance of assigned staff. With the help of the Mortgage Consultant Team Lead, the Mortgage Consultant will develop strategies to achieve sales goals. Duties & Responsibilities Overview: Originates mortgage loans from inbound leads, current portfolios, and other campaigns. Takes applications, analyzes client's income/debt, runs loan data through an automated underwriting system and submits loan applications to processing. Ensure that documents required for processing, underwriting, and closing, are secured in a timely manner during origination. Outbound calls daily and follow up on existing portfolios in order to retain existing accounts. Answers incoming calls and assists with customer inquiries. Interview applicants to develop information regarding their goals and determine the appropriate product, terms, and pricing. Achieve department and individual sales/production goals and objectives. Ensure Checklists are followed and content is usable for Processors and Underwriters. Maintain CRM (Contact Relationship Manager). Maintain and comply with all company standards, policies, and procedures. Requirements Overview: NMLS License. 1 Year phone sales experience in the mortgage industry refinance and purchase market. Exceptional communication skills. Excellent time management skills. Ability to stay organized and manage multiple loans/priorities at the same time. Analyze and comprehend complex financial data. Professional and effective interpersonal skills. Ability to meet the required hours of operation. Towne Mortgage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, disability, national origin, veteran status, or genetic information, as well as any other State or local employment protections. Towne Mortgage is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Title Fraud Intake Specialist Fraud Call Center Agent will be responsible for answering inbound telephone calls from internal and external customers regarding fraud concerns such as check, ACH, card, and online fraud. Through the course of these conversations, the agent will also create detailed documentation to ensure inquiries are handled in an accurate and timely manner. The agent is also knowledgeable in all channels of loss prevention, including traditional, ATM, mobile, and online. Job Responsibilities: Job Responsibilities: Customer Service Monitoring and responding to “fraud in progress” and other suspicious calls from internal and external customers Retain authority during afterhours/weekends to determine whether law enforcement intercession is necessary Advise branch personnel and bank customers when situations arise which have resulted from holds or freezes placed on their accounts due to potential fraud activity Participate in the on-call weekly rotational schedule which includes afterhours and weekends (Saturdays) Evaluate loss situations and fraudulent activity to identify suspects and root cause Use knowledge of Uniformed Commercial Code articles, Regulation CC, Regulation E, and other regulatory criteria to reduce bank's exposure to loss or gain recovery Respond to inquiries or complaints from customers, law enforcement, regulatory agencies, or members of the business community Facilitate asset recovery actions Report findings/deficiencies and make value added recommendations Recommend preventative measures or process improvements to reduce risk Operations/Training Maintain familiarity with systems and applications in order to research inquiries Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to customers Complete all required eLearning classes Actively participate in monthly performance meetings; meet or exceed all performance metrics Recognize and communicate the need for potential additions and/or modifications to current policies and procedures Perform additional responsibilities as assigned by management Internal / External Networking Partners with internal partners across the company to effect change and promote awareness through providing targeted training as approved by Fraud department management Establishes, maintains and/or enhances the Flagstar reputation through professionally respected relationships with local, state, and federal law enforcement agencies as well as fraud prevention/investigation professionals throughout the financial community Job Qualifications: 2-5 years of relevant fraud/loss prevention experience related to the financial industry or other similar industry Skills: General knowledge of banking core systems (DNA, Intracheck, ACM, Salesforce, etc.) Understanding of Loss Prevention concepts Proficient in Microsoft Office · Intermediate technical and computer skills required; ability to navigate quickly within various computer programs Exceptional analytical and problem solving skills with an ability to think quickly under pressure and make sound decisions Ability to look for ways to improve and promote quality Ability to work independently with minimal supervision Ability to multi-task and set priorities Ability to display a high level of confidentiality Knowledge of various fraud schemes and Loss Prevention concepts including but not limited to; online fraud, check fraud, card related fraud, deposit fraud, and employee fraud, understanding prevention and investigation methods for each Excellent written, oral, and presentation skills with the ability to organize information and make clear, concise recommendations on a course of action Strong understanding of local, state, and federal laws relative to loss/fraud related matters Strong knowledge and understanding of various regulatory structures, Regulation CC, Regulation E, and Uniformed Commercial Code articles Creative team-focused, effective problem solver Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Payroll Specialist Senior Responsible for performing all duties necessary for the accurate calculation of wages, maintenance of records and distribution of payroll reports and withheld monies. Acts as a resource and provides direction to Payroll Specialist. Job Responsibilities: JOB RESPONSIBILITIES Reviews, analyzes and verifies payroll reports and documents for accuracy, makes necessary adjustments or corrections through journal entries or other established procedures. Initiates payroll processing quality assurance reviews. Analyzes and responds to complex matters requiring comprehensive knowledge of payroll policies and procedures, authorize exceptions to the policy within defined limits. Acts as a subject matter expert and/or resource to others in the area of payroll processing. Researches and interprets a variety of complex technical information in response to inquiries. Advises, interprets and provides direction to management and staff on rules and procedures, Federal, state and local laws and regulations involving payroll. Prepares and files a variety of local, state, and federal forms including, but not limited to, tax forms, monthly, quarterly and year end filings, responds to outside agency requests for production. Submits reports to supervisor for review. ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as . Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. JOB REQUIREMENTS Required Qualifications: Education level : High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent . Minimum experience : 4+ Years Payroll experience. Job Competencies: Strong knowledge of payroll principles, practices, regulations and procedures. Knowledge of basic accounting practices and procedures. Strong knowledge of applicable state and federal payroll and related tax regulations, legislation and guidelines including, but not limited to writs of garnishment, child support, levies, subpoenas, non-resident alien and U.S. tax treaties. Strength in evaluating and analyzing technical payroll activities. Strong verbal and written communication. Strong attention to detail. Proven strength in ability to perform detailed computations. Skilled in leading the work of others. Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Branch Banking Client Consultant II - Float A Branch Banking-Client Consultant II- Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients. Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met. Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses. Performs more moderately complex special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Job Requirements: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required 4 - 5 years customer service and sales experience, (including in the financial services industry, required May require National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. NMLS registration can be completed after job entry date. Ability to train and mentor others, including products and platform procedures, required Experience in financial services industry, preferred Experience with using and demonstrating digital products and self-service technologies, preferred Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Branch Banking Leader A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. In addition, this role has a large focus on coaching to sales, revenue growth, and operational integrity with a focus on successful sales and client experience behaviors while delivering high level of client service. Job Responsibilities: Business Performance: Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits loans, and non-interest income). Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Uses independent judgement and discretion to make sound financial decisions. Sales Leadership and Coaching: Create and execute business development, actively support execution of partner produced sales and branch initiatives. Provide training/development/coaching to branch teams on mission and how to effectively engage to deliver on targets. Foster the right environment for branch teams and clients. Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements. Client Experience: Deliver client engagement and education--using the tools and systems available. Foster a culture focused on providing an exceptional client experience with a commitment to delivering on our mission and purpose. Analyzes and resolves problems pertaining to branch operations and client satisfaction. Risk Management: Foster a culture of disciplined risk management helping teams identify and mitigate reputational, regulatory, employee and client risks. Ensure team awareness, understanding and adherence to all applicable bank policies and regulations. Meet operational excellence standards. Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Job Requirements: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required 5+ Years of overall branch sales experience, required (2)+ years in a leadership role, required Requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Undergraduate Degree (4 years or equivalent), preferred Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Sr. Technical Analyst The Senior Technical Analyst plays a critical role in advancing the digital capabilities of our Commercial and Private Banking business within the Digital and Mobile Experience Technology team. As the senior-most SME, this role leads the analysis, design, and implementation of integrated technology solutions across a diverse portfolio of vendor-hosted applications. Key focus areas include digital banking, integrated payments, cash flow and liquidity management, fraud prevention and security, information reporting and analytics, compliance and risk management. Operating within a blended onshore/offshore delivery model, this role partners closely with product owners, vendors, and cross-functional teams to drive backlog execution and Agile delivery. Looking ahead, the analyst will help shape the digital transformation roadmap-bridging legacy systems with future-state architecture and championing low-code integration strategies. Job Responsibilities: Solution Delivery: Lead the elicitation and documentation of business and technical requirements. Design and validate data models, map business processes to technical workflows, and develop integration logic with a focus on usability, performance, and client experience. Collaborate with business, vendor, and technology teams to ensure alignment, quality, compliance and delivery. Agile Team Leadership: Serve as ScrumMaster for the Commercial and Private Bank Digital team. Facilitate Agile ceremonies, remove impediments, and foster a high-performing team culture across onshore and offshore contributors. Release Onboarding: Manage the end-to-end onboarding of vendor releases, including review of release documentation, impact assessment, test planning and execution, environment readiness, and change management-ensuring seamless integration, minimal disruption, and alignment with business and user needs. Compliance and Risk Management: Comply with all processes, requests and initiatives required to ensure responsible platforms meet regulatory and security standards, maintaining audit readiness and policy adherence. Mentoring and Team Leadership: Guide and support junior analysts and testers, fostering knowledge sharing and ensuring consistent delivery quality across the team. Production Support: Provide ongoing support including issue triage, root cause analysis, and coordination of resolution efforts across internal and vendor teams. ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as required. Required Qualifications: High School Diploma, GED, or foreign equivalent required. 8+ Years(Minimum 8 years of experience in a technology-focused role, with at least 4 years supporting complex software development or integration projects). Comparable experience may include roles in technical business analysis, systems integration, or software implementation within the financial services environment. Deep understanding of banking and financial services domains, with the ability to quickly learn and adapt to vendor platforms and proprietary systems. Proven experience leading Agile teams as a ScrumMaster or Agile facilitator, with mastery of Agile ceremonies and backlog management. Demonstrated ability to drive clarity and alignment through structured backlog refinement, prioritization, and iterative planning in Agile or Agile-variant environments. Preferred Qualifications: Education level preferred: Undergraduate Degree (4 years or equivalent) Computer Science, Information Systems, Software Engineering, or a related technical field. Experience with the following financial services platforms is highly valued: Fiserv: Commercial Center, DNA, ACH+, EPP, FIS: D1B, Systematics, ACHPS Experience designing and implementing low-code solutions, including workflow automation and API integrations. Experience with modern integration platforms such as Azure Integration or MuleSoft Anypoint Platform. Experience collaborating with UX/UI designers or applying user experience principles in solution design. ICAgile Certified Professional (ICP) Certified Scrum Master (CSM) Microsoft Certified: DevOps Engineer Expert (AZ-400) Certifications in SQL, web services, or cloud platforms (e.g., AWS, Azure) Job Competencies: User-Centered Requirements & Analysis: Demonstrates strong proficiency in eliciting and analyzing requirements through a user-focused lens. Leverages techniques such as story mapping, persona development, and acceptance criteria definition to ensure solutions are grounded in real user needs. Applies UX principles such as simplicity, accessibility, and intuitive design to ensure solutions resonate with end users and drive adoption. System & Integration Design and Implementation: Demonstrates strong ability to translate business and technical requirements into effective system and integration designs. Applies knowledge of integration patterns (e.g., point-to-point, pub/sub, API-led, batch) to recommend and implement scalable, maintainable solutions that align with enterprise architecture and support seamless data flow across platforms. Proven understanding of web service APIs and messaging systems. Agile Delivery Practices: Demonstrates strong proficiency in applying Agile and Agile-variant methodologies (e.g., Scrum, Kanban, SAFe) to drive iterative, value-focused delivery. Effectively collaborates within cross-functional teams, embraces continuous feedback, and adapts to change while maintaining alignment with business priorities and user needs. Testing Strategy & Quality Awareness: Demonstrates strong understanding of testing principles, strategies, and best practices across the software development lifecycle. Collaborates effectively with the Testing CoE while maintaining the ability to define test approaches, contribute to test planning, and ensure quality outcomes through thoughtful validation of requirements and solution design. Analytical Thinking, Problem Solving & Process Orientation: Demonstrates strong analytical and problem-solving skills to evaluate complex scenarios, identify root causes, and develop effective, data-informed solutions. Applies a structured, process-oriented approach to tasks, ensuring clarity, consistency, and efficiency. Balances attention to detail with big picture thinking to drive continuous improvement and informed decision-making. Communication & Documentation: Demonstrates strong written and verbal communication skills, effectively tailoring messages for technical and non-technical audiences. Produces clear, structured documentation such as process maps, data flows, and technical specifications, while also crafting concise release notes, stakeholder communications, and user-facing materials that support transparency and alignment. Agile Facilitation & Team Empowerment: Demonstrates strong ability to lead Agile ceremonies, foster team accountability, and drive continuous improvement. Creates a collaborative environment that supports velocity, transparency, and shared ownership of outcomes. Relationship Building & Stakeholder Engagement: Demonstrates strong ability to build and sustain effective relationships with internal and external stakeholders by communicating clearly, collaborating proactively, and leveraging cross-functional insights. Aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic outcomes. Builds trust by identifying stakeholder needs and delivering tailored solutions that enhance the overall client experience. Physical demands (ADA): No unusual physical exertion is involved. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Senior Relationship Manager - Middle Market (Detroit, MI) Responsible for new business development and relationship management targeted to middle market companies with sales of 30 million dollars or greater, targeting Southeast Michigan / Metro Detroit area. Generate revenue by developing and maintaining relationships with identified companies/sponsors/developers/managers, generating deal flow directly from these clients/prospects and orchestrating a team approach to the relationship. The position is supported by product specialists (capital markets, rates and FX derivatives, treasury management, etc.), portfolio managers (credit underwriting, transaction approvals/processing, portfolio management routines) and operational support specialists but remains accountable for all aspects of the relationship. Pay Range: $140,622 - $186,324 - $232,026 Job Responsibilities: New Business Origination: Developing and maintaining relationships to generate direct deal flow; Coordinate the team approach to approving and closing new deals to grow assets and revenues while optimizing profitability (ROE). Relationship Management: Working with assigned portfolio managers, engage with sponsors and borrowers on idea generation and relevant opportunities to expand our relationship. Strategic Planning: Partnering with regional leadership to create a strategic plan for the Group and creating action plans to ensure the achievement of the plan including setting and tracking individualized goals for each team member in regards to production and revenue, and forecasting results for management based on existing pipelines. Credit Quality: Working with assigned portfolio managers, ensure pro-actively monitoring credit quality of portfolio through timely financial statement gathering, monitoring client's compliance with ongoing required reporting, properly analyzing financial information and taking or recommending appropriate corrective actions based on acceptable levels. Ultimately responsible for managing the banks risk exposure to acceptable levels. Maintaining Knowledge: Staying abreast of industry trends and market conditions that could impact the Sponsor Coverage group as a whole and the assigned portfolio of relationships and borrowers. Job Requirements: High School Diploma or equivalent, required Bachelor's degree, preferred Formal Credit Training preferred 10+ years of Commercial financing or equivalent lending experience Established relationships and demonstrated direct origination track record with relevant companies Expertise in negotiating, structuring, and closing complex loans Proven ability to generate significant cross-sell revenues Strong analytical and credit skills A high level of oral and written interpersonal and sales skills are necessary to compete effectively, present proposals to client and recommend loan transactions to bank senior management Expertise in due diligence, credit underwriting, and legal documentation Excellent interpersonal and verbal and written communication skills Excels in a team environment Mentor less experienced Relationship Managers and Portfolio Managers as appropriate Cross-sell banking services including treasury management, interest rate protection, and syndication products and capabilities (foreign exchange & commodity hedging is a plus) Recognize issues; early problem recognition, remedial management and appropriate coordination with workout is an important part of on-going portfolio management Keep management fully informed on all key factors of the bank, the portfolio, client relationships and the competitive environment Involved in industry-related associations, committees, and boards outside of the bank that provide marketing and community services for the Bank Adhere to all regulatory and compliance issues linked to the job and the team and understand how these issues help the bank achieve the vision of remaining an independent bank. Staff member is expected to consistently adhere to regulatory and compliance policies and standards linked to their job as listed. Staff member will not repeatedly act in a manner signifying intentional or willful noncompliance, nor exhibit gross negligence or a general disregard for compliance and regulatory standards. Staff member must ensure compliance with applicable federal, state and local laws and regulations. Staff member must complete all required compliance training on a timely basis. Staff member will maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Staff member must take responsibility to keep up to date with changing regulations and policies. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Credit Products Specialist II - Middle Market The Credit Products Specialist II plays a key role in structuring and underwriting complex commercial credit transactions while managing an assigned loan portfolio. This position is responsible for independently analyzing credit risk, negotiating loan terms, and providing strategic recommendations to relationship and credit teams. By proactively monitoring portfolio performance and identifying emerging risks, this role ensures sound credit decisions and long-term client success. The position also supports the professional development of junior team members by sharing expertise and best practices. Pay Ranges: $133,490 - $144,201 - $157,643 Job Responsibilities: Credit Structuring & Underwriting: Lead underwriting efforts for complex loan requests, assessing creditworthiness and recommending risk-mitigating structures. Portfolio & Risk Management: Continuously monitor assigned portfolio to proactively identify credit risks, trends, and financial performance concerns. Client & Stakeholder Engagement: Partner with RMs in negotiations and client discussions, ensuring alignment between client needs and risk appetite. Credit Agreement Review: Collaborate with legal teams to review and negotiate credit agreements, ensuring compliance with bank policies and risk management frameworks. Mentorship & Training: Provide guidance to junior credit professionals, enhancing team capabilities and fostering a strong credit culture. Identifies and raises to leadership improvement areas in credit processes and procedures Uses independent judgement and discretion to make decisions regarding assigned portfolio Analyzes and resolves problems pertaining to the assigned portfolio. Performs special projects, and additional duties and responsibilities as required Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Job Requirements: Education level required, High School or Equivalent Education level preferred, Undergraduate Degree (4 years or equivalent) in Finance, Accounting, Economics, or a related field or 10+ years of equivalent experience Minimum experience required: 4+ Years in commercial credit analysis, underwriting, or portfolio management. Advanced financial modeling and risk assessment expertise. Strong negotiation skills and ability to collaborate with clients. Experience structuring complex loan transactions. Ability to analyze macroeconomic trends and their impact on credit risk. Advanced Financial & Credit Analysis: Strong command of financial modeling, industry-specific credit risks, and structuring commercial credit transactions. Risk Assessment & Decision-Making: Ability to proactively identify potential credit risks and recommend risk mitigation strategies. Negotiation Skills: Works with RMs and clients to structure loan terms that align with both client needs and risk parameters. Process & Portfolio Management: Manages complex portfolios, ensuring proactive monitoring and adherence to credit policies. Stakeholder Influence: Builds strong relationships with internal and external partners, effectively communicating credit decisions. Project Management: Ability to drive loan structuring and closing processes with minimal oversight. Legal & Compliance Understanding: Familiarity with credit agreements, loan documentation, and regulatory requirements. Technology & Data Utilization: Proficiency in financial analysis tools, CRM systems, and underwriting software. Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Physical demands (ADA): No unusual physical exertion is involved. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Group Manager - Middle Market (Detroit, MI) Responsible for the building and leadership of a team who focuses on new business development, portfolio management, credit quality, and overall relationship management of their portfolio of clients targeting Southeast Michigan / Metro Detroit area. Ensures the generation of revenue by cultivating commercial relationships with companies of revenues between $30MM to $1Bln. This leader will be the point person in the market. Pay Range: $165,621 - $223,588 - $281,556 Job Responsibilities: Strategic Planning: Partnering with regional leadership to create a strategic plan for the Commercial Group and creating action plans to ensure the achievement of the plan including setting and tracking individualized goals for each team member in regards to production and revenue, and forecasting results for management based on existing pipelines. Management of the Team: Monitoring and coaching performance of team members, ensuring that relationships are created and maintained, taking appropriate action to ensure goals are achieved (including sourcing deals personally if needed), while taking corrective actions if goals are not being achieved and leveraging expertise and knowledge to develop an outstanding team. Attracting, developing and coaching a successful sales team. Responsible for hiring, training, development, and handling of salary administration, performance reviews, and employee relations issues. Relationship Management/Revenue Generation: Ability to infuse the team's network of clients and centers of influence with fresh prospects at any time in order to expand opportunities. Serves as an escalation point for any and all client relationships, addressing any issues and removing obstacles to ensure a smooth and beneficial transaction. Personally manages client relationships as needed or deemed necessary. Assist team with generating revenue, deposit gathering and fee production. Work with product partners on cross-sell efforts to deepen relationships and improve profitability. Credit Quality: Ensuring the team is pro-actively monitoring the credit quality of their portfolios through timely financial statement gathering, monitoring client's compliance with ongoing required reporting and properly analyzing financial information. Partnering with the credit team to recommend and take appropriate corrective actions as needed. Job Requirements: High School Diploma or equivalent, required Bachelor's degree, preferred 15+ years of experience in commercial lending (either production or credit roles) Excellent interpersonal and verbal and written communication skills Knowledge of regulatory compliance requirements. Ability to stay abreast of industry trends, as well as legislation and regulations that impact the business. Strong negotiation skills Knowledge of financial analysis; credit analysis skills Strong relationship management and business development/sales skills Excellent customer service and community relations skills Adhere to all regulatory and compliance issues linked to the job and the team and understand how these issues help the bank achieve the vision of remaining an independent bank. Staff member is expected to consistently adhere to regulatory and compliance policies and standards linked to their job as listed. Staff member will not repeatedly act in a manner signifying intentional or willful noncompliance, nor exhibit gross negligence or a general disregard for compliance and regulatory standards. Staff member must ensure compliance with applicable federal, state and local laws and regulations. Staff member must complete all required compliance training on a timely basis. Staff member will maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Staff member must take responsibility to keep up to date with changing regulations and policies. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Payroll Specialist Senior Responsible for performing all duties necessary for the accurate calculation of wages, maintenance of records and distribution of payroll reports and withheld monies. Acts as a resource and provides direction to Payroll Specialist. Job Responsibilities: JOB RESPONSIBILITIES Reviews, analyzes and verifies payroll reports and documents for accuracy, makes necessary adjustments or corrections through journal entries or other established procedures. Initiates payroll processing quality assurance reviews. Analyzes and responds to complex matters requiring comprehensive knowledge of payroll policies and procedures, authorize exceptions to the policy within defined limits. Acts as a subject matter expert and/or resource to others in the area of payroll processing. Researches and interprets a variety of complex technical information in response to inquiries. Advises, interprets and provides direction to management and staff on rules and procedures, Federal, state and local laws and regulations involving payroll. Prepares and files a variety of local, state, and federal forms including, but not limited to, tax forms, monthly, quarterly and year end filings, responds to outside agency requests for production. Submits reports to supervisor for review. ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. JOB REQUIREMENTS Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum experience required: 4+ Years Payroll experience Job Competencies: Strong knowledge of payroll principles, practices, regulations and procedures Knowledge of basic accounting practices and procedures Strong knowledge of applicable state and federal payroll and related tax regulations, legislation and guidelines including, but not limited to writs of garnishment, child support, levies, subpoenas, non-resident alien and U.S. tax treaties Strength in evaluating and analyzing technical payroll activities Strong verbal and written communication Strong attention to detail Proven strength in ability to perform detailed computations Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Branch Banking Leader A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. In addition, this role has a large focus on coaching to sales, revenue growth, and operational integrity with a focus on successful sales and client experience behaviors while delivering high level of client service. Job Responsibilities: Business Performance: Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits loans, and non-interest income). Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Uses independent judgement and discretion to make sound financial decisions. Sales Leadership and Coaching: Create and execute business development, actively support execution of partner produced sales and branch initiatives. Provide training/development/coaching to branch teams on mission and how to effectively engage to deliver on targets. Foster the right environment for branch teams and clients. Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements. Client Experience: Deliver client engagement and education--using the tools and systems available. Foster a culture focused on providing an exceptional client experience with a commitment to delivering on our mission and purpose. Analyzes and resolves problems pertaining to branch operations and client satisfaction. Risk Management: Foster a culture of disciplined risk management helping teams identify and mitigate reputational, regulatory, employee and client risks. Ensure team awareness, understanding and adherence to all applicable bank policies and regulations. Meet operational excellence standards. Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Job Requirements: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required 5+ Years of overall branch sales experience, required (2)+ years in a leadership role, required Requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Undergraduate Degree (4 years or equivalent), preferred Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Sr. Technology Security Analyst The Sr. Technology Security Analyst is a highly experienced and expert-level individual contributor who serves as a subject matter expert in multiple areas of cybersecurity. This role is responsible for driving the most complex security initiatives, conducting advanced threat research, architecting security solutions, and providing critical guidance during major security incidents. The Senior Analyst plays a pivotal role in shaping the long-term security strategy and ensuring the highest level of protection and compliance for the organization's critical assets Job Responsibilities: Act as a recognized subject matter expert, leading and executing highly complex security investigations, advanced threat hunting, and the identification of sophisticated nation-state or organized crime activities. Architect, design, and implement enterprise-level security solutions and frameworks, ensuring alignment with business objectives, regulatory requirements, and future threat landscapes. Develop and drive strategic security initiatives, including the adoption of new security technologies, process improvements, and the enhancement of the overall security posture. Conduct in-depth research on emerging cyber threats, zero-day vulnerabilities, and advanced attack techniques, translating findings into actionable intelligence and defensive strategies. Serve as a principal advisor during critical security incidents, providing expert guidance on containment, eradication, and long-term remediation strategies. Develop and deliver highly technical training, presentations, and workshops to internal security teams and broader IT stakeholders. Represent the organization in industry forums, conferences, and information-sharing groups to stay abreast of the latest security trends and contribute to the cybersecurity community. Exercises maximum independent judgment and discretion, setting technical direction for security controls, establishing strategic incident response methodologies, and making decisions with significant organizational impact. Resolves unprecedented and highly complex security challenges, defining solutions for enterprise-wide security risks and vulnerabilities. Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Required to participate in an on-call rotation schedule to provide 24/7 security support and incident response. Required Qualifications: Education level required: College, Vocational or Associates Degree (2 years or equivalent) Bachelor's degree in Cybersecurity, Information Technology, or a related field or equivalent practical experience is preferred. Minimum experience required: 4+ Years of extensive experience in diverse IT security roles, with significant experience as a senior individual contributor in areas such as security architecture, advanced incident response, or threat intelligence. Demonstrated expert-level knowledge of cybersecurity domains, including advanced persistent threats, reverse engineering, cryptographic principles, and secure coding practices. Deep expertise in designing, implementing, and managing complex security infrastructures across on-premises, hybrid, and multi-cloud environments. Proven track record of driving significant security improvements and successfully handling major security incidents. Preferred Qualifications: Education level preferred: College, Vocational or Associates Degree (2 years or equivalent) in Cybersecurity, Information Technology, Computer Science, or a related field. Preferred advanced cybersecurity certifications. Job Competencies: Exceptional expertise in all aspects of cybersecurity, including network security, operating system internals, application security, cloud security, and data protection. Mastery in advanced forensic analysis, malware analysis, vulnerability research, and penetration testing methodologies. Superior analytical, strategic thinking, and problem-solving abilities, capable of addressing the most complex and ambiguous security challenges. Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross-functional insights. Aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Proven ability to influence and lead without direct authority, driving change and consensus across diverse teams. Outstanding written and verbal communication skills; capable of articulating highly technical concepts to executive leadership and external stakeholders with clarity and impact. Ability to manage and prioritize a portfolio of high-impact security projects. Travel requirements: Minimal (0-10%) Physical demands (ADA): No unusual physical exertion is involved. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Branch Banking Client Consultant II Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients. Job Responsibilities: JOB RESPONSIBILITIES Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met. Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses. ADDITIONAL ACCOUNTABILITIES Performs more moderately complex special projects, and additional duties and responsibilities as . Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. JOB REQUIREMENTS Required Qualifications: Education level : High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum experience : 4 - 5 years customer service and sales experience, (including in the financial services industry Requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. NMLS registration can be completed after job entry date. Ability to train and mentor others, including products and platform procedures Preferred Qualifications: Experience in financial services industry preferred. Experience with using and demonstrating digital products and self-service technologies Job Competencies: Action-oriented - Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with minimum of planning. Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results. Possesses a sense of urgency. Business Acumen - Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace. Approachability - Is easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Is a good listener and early knower, gathering informal and incomplete information in time to do something about it. Priority Management - Spends his/her time and the time of others on what's important. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks and creates focus. Uses his/her time effectively and efficiently and values time. Gets more done in less time than others and can attend to a broader range of activities. Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. Physical demands (ADA): No unusual physical exertion is involved. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Branch Banking Client Consultant I A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to referrals. Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations. Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Job Requirements: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required 0 - 3 years of customer service and sales experience, required Experience in financial services industry, preferred Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Branch Banking Client Consultant II The Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients. Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met. Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses. Performs more moderately complex special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Job Requirements: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required 4 - 5 years customer service and sales experience, (including in the financial services industry, required National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, preferred. NMLS registration can be completed after job entry date Ability to train and mentor others, including products and platform procedures Experience in financial services industry, preferred Experience with using and demonstrating digital products and self-service technologies, preferred Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Branch Banking Client Consultant I A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to referrals. Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations. Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Job Requirements: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required 0 - 3 years of customer service and sales experience, required Experience in financial services industry, preferred Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Branch Banking Client Consultant II- Float A Branch Banking-Client Consultant II- Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients. Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met. Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses. Performs more moderately complex special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Job Requirements: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required 4 - 5 years customer service and sales experience, (including in the financial services industry, required May require National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. NMLS registration can be completed after job entry date. Ability to train and mentor others, including products and platform procedures, required Experience in financial services industry, preferred Experience with using and demonstrating digital products and self-service technologies, preferred Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Branch Banking Client Consultant II - Float A Branch Banking-Client Consultant II- Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients. Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met. Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses. Performs more moderately complex special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Job Requirements: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required 4 - 5 years customer service and sales experience, (including in the financial services industry, required May require National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. NMLS registration can be completed after job entry date. Ability to train and mentor others, including products and platform procedures, required Experience in financial services industry, preferred Experience with using and demonstrating digital products and self-service technologies, preferred Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Title Branch Banking Client Consultant II- Licensed The Branch Banking Client Consultant II-Licensed provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients. Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met. Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses. Performs more moderately complex special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients' financial goals and objectives, leveraging phone, and in-person appointments. Engage in discovery-based conversations and provide customized financial advice by referring to Financial Consultants Job Requirements: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum experience required: 4 - 5 years customer service and sales experience, (including in the financial Services industry Requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z Ability to train and mentor others, including products and platform procedures Life and Health Insurance Licenses (required within the first 90 days in role. Failure to pass exam/or no attempt to take exam will result in removal from LBE program) FINRA Security Industry Essentials (SIE) (required within 90 days of passing the Life and Health Insurance exam. Failure to pass exam/or no attempt to take exam will result in removal from LBE program) FINRA License Series 6 (required within 90 days of passing Security Industry Essentials exam. Failure to pass exam/or no attempt to take exam will result in removal from LBE program) FINRA License Series 63 or Series 66 (required within 90 days of passing the Series 6 exam) Experience in financial services industry, preferred. Experience with using and demonstrating digital products and self-service technologies, preferred Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank