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Travel agency manager vs passenger service agent

The differences between travel agency managers and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a travel agency manager has an average salary of $63,848, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for a travel agency manager include reservations, customer service and travel industry. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Travel agency manager vs passenger service agent overview

Travel Agency ManagerPassenger Service Agent
Yearly salary$63,848$29,675
Hourly rate$30.70$14.27
Growth rate20%-
Number of jobs6,13834,592
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 38%
Average age5145
Years of experience2-

Travel agency manager vs passenger service agent salary

Travel agency managers and passenger service agents have different pay scales, as shown below.

Travel Agency ManagerPassenger Service Agent
Average salary$63,848$29,675
Salary rangeBetween $44,000 And $92,000Between $23,000 And $37,000
Highest paying City-San Francisco, CA
Highest paying state-Minnesota
Best paying company-dnata
Best paying industry-Transportation

Differences between travel agency manager and passenger service agent education

There are a few differences between a travel agency manager and a passenger service agent in terms of educational background:

Travel Agency ManagerPassenger Service Agent
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Travel agency manager vs passenger service agent demographics

Here are the differences between travel agency managers' and passenger service agents' demographics:

Travel Agency ManagerPassenger Service Agent
Average age5145
Gender ratioMale, 24.5% Female, 75.5%Male, 40.5% Female, 59.5%
Race ratioBlack or African American, 6.9% Unknown, 4.4% Hispanic or Latino, 12.8% Asian, 10.6% White, 65.1% American Indian and Alaska Native, 0.1%Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage17%12%

Differences between travel agency manager and passenger service agent duties and responsibilities

Travel agency manager example responsibilities.

  • Handle most of the business travel including making flight, car rental & hotel reservations.
  • Create and monitor spreadsheets for documentation of transportation travel, contractors, and individual veterans utilizing travel.
  • Determine cross-selling opportunities with other AmEx divisions.

Passenger service agent example responsibilities.

  • Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
  • Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
  • Operate tugs, belt loaders, jet bridge and carts.
  • Operate tugs, belt loaders, power units, and fuel trucks.
  • Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
  • Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.
  • Show more

Travel agency manager vs passenger service agent skills

Common travel agency manager skills
  • Reservations, 24%
  • Customer Service, 23%
  • Travel Industry, 9%
  • Airline Tickets, 6%
  • Virtuoso, 6%
  • Travel Products, 5%
Common passenger service agent skills
  • Reservations, 55%
  • Reservation System, 11%
  • Passenger Service, 8%
  • English Language, 4%
  • Ticket Counter, 4%
  • Customer Service, 3%