Senior Administrative Secretary jobs at UMass Memorial Health

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $33.59 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8-4:30pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 34000 - 3248 Pediatrics Pulmonary Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff. I. Major Responsibilities: 1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style. 3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes. 4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs. 5. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. 6. Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc. 7. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. 8. Coordinates internal and external meetings. 9. Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service. 10. Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department. 11. Identifies problem related priorities, and responds to emergency need to interrupt or contact physician and/or clinicians, within physician's guidelines. 12. Issues and verifies patients' managed care referrals. 13. Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system. 14. Verifies patient's insurance coverage and eligibility. 15. Escorts patients to examination rooms and chaperones patients as required. 16. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit. 17. May perform on-site charge entry processes, utilizing computer-based systems. 18. Batches daily encounter forms and relays/submits forms/information to the billing office. 19. May processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate. 20. Provides guidance to departmental personnel in medical office and UMMHC administrative policies and procedures. 21. May provide work guidance to office clerical staff. 22. Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc. ensuring efficient retrieval of information. Coordinates retrieval of medical records. 23. Ensures adequate inventory of office supplies and basic maintenance of office equipment. 24. May coordinate basic set up and maintenance of office personal computers and associated equipment. Ensures timely service. 25. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations. 26. Ensures compliance with health and satiety requirements and with regulatory agencies such as DPH, etc. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. High School diploma. 2. 6-12 months additional specialized medical secretarial/medical office training. Experience/Skills: Required: 1. 2-3 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

**A cover letter and resume are required to be submitted with application.** **This position is a full-time and partially remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).** Under close supervision, the Administrative Specialist I provides administrative and patient scheduling support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana-Farber Cancer Institute's mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Under close supervision, will perform the following: + Provide patient scheduling and administrative support for the department, clinicians, and/or faculty. + Perform scheduling duties that may include, but are not limited to, scheduling patient appointments, working within the EPIC medical record system to manage referrals and patient and provider messages, and communication with the Jimmy Fund Clinic scheduling team and providers around patient referrals and appointments. + .Perform administrative duties that may include, but are not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues. + Manage meeting planning and schedules for individuals and teams within assigned department group. + May liaise between patient and clinical staff to provide scheduling support. + Draft communications for members of the department or individuals that the position is supporting for review. + May be responsible for data entry. + Provide email and phone communication with internal and external teams or collaborators. + May serve as onsite representative for external groups, visitors, or collaborators. + Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing. + Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering. + Coordinate travel arrangements as required/needed by department staff. + Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics. + Other duties as assigned. + High school diploma required. + Bachelor's degree preferred. + 1 year of relevant experience. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Good written and oral communication skills. + Basic knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe. + Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts. + Must possess the ability to identify and work to resolve problems, maintain confidentiality, and pay attention to detail. + Ability to organize, multi-task, prioritize, and follow-through. **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $24.07/hr - $29.20/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $15.75 - $29.76 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 7a-7p Shift: 4 - Mixed Shift, 8 Hours (United States of America) Hours: 32 Cost Center: 26100 - 3050 Float Pool This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs secretarial and administrative support duties for the head of a department or major function and associated staff, where the work requires a thorough knowledge of UMMHC policies and practices. Duties involve interfaces with senior management, and internal and external customers, which require considerable tact and diplomacy. May coordinate associated office activities and assigned staff. I. Major Responsibilities: 1. May perform duties to coordinate office activities and staff assigned, to include training, and scheduling the work of assigned employees, recommending process improvements and implementing new procedures, and monitoring employee performance. 2. Produces correspondence, memos and reports from dictation, drafts, models, etc. Proof reads/edits material for appropriate grammar, spelling and format and style. Prepares high quality presentation graphics (using Power Point or similar presentation graphics software). 3. Composes, or selects standard form letters for supervisor's response to routine inquiries. 4. Arranges meetings and activities for supervisor for the most efficient use of available time. Makes travel arrangements for extended trips and groups. 5. Coordinates large internal and external meetings. May attend meetings in capacity of recording secretary. 6. Provides information and assistance to a variety of high level internal and external contacts to exchange confidential information and expedite matters on behalf of supervisor and associated staff. 7. Receives phone calls and messages, provides information on procedures and standard policies of the department or function to customers, refers matters to appropriate person within department. 8. Provides assistance with administrative processes associated with the department or function. 9. Processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, work orders, expense vouchers, etc. Follows-up with personnel outside department and UMMHC to expedite timely action and alleviate, or report delays as appropriate. 10. Provides guidance to departmental personnel in UMMHC administrative policies and procedures. 11. Assists in the preparation of, and maintains the departmental operating budget report and supporting documentation. 12. Assists in special projects. Gathers a variety of documents files and records from sources within and outside of the department, incorporates statistical or financial data requiring basic interpretation. Prepares reports using statistical or financial tables, using established formats, graphs and charts. 13. Sets up and maintains confidential, sensitive files and records for multiple functions, ensuring efficient retrieval of information. 14. Ensures adequate inventory of office supplies and basic maintenance of office equipment. Coordinates the timely repair of office equipment. 15. Ensures basic set up and maintenance of office personal computers and associated equipment. Ensures timely service. 16. May schedule work for, and provide basic direction to temporary help or clerical office staff. 17. Perform miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail. Records and relays phone messages. 18. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations. 19. Ensures compliance with health and safety requirements, with regulatory agencies such as DPH, etc. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. High School diploma. 2. 6-12 months additional specialized secretarial/business office training. Experience/Skills: Required: 1. 2-3 years of secretarial/administrative support experience. 2. Software used: Word processing, spreadsheet, presentation graphics, database. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Supporting all MRPG offices as needed. Must be able to travel to different locations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

At Merrimack Health, we are committed to pay transparency and equity. The base salary range is $16.45 - $24.45, excluding fringe benefits and potential bonuses. Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth. Position Summary: Department Secretary, ED, 24 Hour Day and Evening Performs a variety of computer, clerical, and supply functions necessary for the operation of the unit. Handles and controlling written and verbal communications between unit personnel and numerous physicians, ancillary services, patients, visitors, and families. Responsibilities: * Acts as a liaison between patient, hospital personnel, visitors, and ancillary departments. * Performs all clerical functions within the department. * Provides direct patient care as a member of a collaborative team. * Performs indirect patient care functions on the unit as a member of a collaborative team. * Performs other related duties as assigned. The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work assignments that may be inherent in the job. Requirements: * Education: High School graduate or equivalent. * Experience: Previous two years' experience as a unit technician or related duties preferred. * Licensure/Certification: BLS required.

At Merrimack Health, we are committed to pay transparency and equity. The base salary range is $16.45 - $24.45, excluding fringe benefits and potential bonuses. Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth. Position Summary: Department Secretary, 24 Hour 3 pm to 11:30 pm Every Other Weekend Haverhill Performs a variety of computer, clerical, and supply functions necessary for the operation of the unit. Handles and controlling written and verbal communications between unit personnel and numerous physicians, ancillary services, patients, visitors, and families. Responsibilities: * Acts as a liaison between patient, hospital personnel, visitors, and ancillary departments. * Performs all clerical functions within the department. * Provides direct patient care as a member of a collaborative team. * Performs indirect patient care functions on the unit as a member of a collaborative team. * Performs other related duties as assigned. The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work assignments that may be inherent in the job. Requirements: * Education: High School graduate or equivalent. * Experience: Previous two years' experience as a unit technician or related duties preferred. * Licensure/Certification: BLS required.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.60 - $31.37 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8 am to 4:30 pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 34000 - 3071 Fitchburg Primary Care This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Secretary, Medical Admin Sr provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to performing the full scope of Secretary, Medical Admin responsibilities, this position may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serves as the primary liaison for clinical, academic, and administrative functions. The Secretary, Medical Admin Sr ensures the highest standards of professionalism, confidentiality, and customer service while supporting the operational efficiency of the medical office. II. Major Responsibilities 1. Patient Scheduling, Registration, and Coordination • Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness. • Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations. • Assists with new patient intake, including collecting demographic and insurance information. • Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate. 2. Communication and Customer Service • Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers. • Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience. • Serves as liaison between patients, families, and caregivers to promote timely and effective communication. • Escorts patients to examination rooms and chaperones examinations as required. 3. Documentation, Transcription, and Correspondence • Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents. • Proofreads and edits materials for grammar, spelling, format, and style. • Composes or prepares standard letters and forms for review. • Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations. 4. Meeting, Program, and Faculty Support • Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes. • Makes travel arrangements for conferences, meetings, and other events. • May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned. 5. Billing and Financial Processing • Collects patient copayments, processes payments, and maintains records for daily deposits. • Performs on-site charge entry for submission to billing. III. Position Qualifications License/Certification/Education: Required: 1. High School diploma or equivalent. Preferred: 1. Completion of a medical secretary, medical assistant, or related vocational training program. Experience/Skills: Required: 1. 2 years of experience in a medical office or healthcare setting. 2. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. 3. Strong organizational, communication, and customer service skills. 4. Ability to maintain confidentiality of patient and organizational information. 5. Demonstrated ability to manage multiple priorities in a fast-paced environment. Preferred: 1. Previous experience providing administrative support in an academic medical office. 2. Familiarity with medical terminology, insurance authorization processes, and clinical workflows. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. IV. Physical Demands and Environmental Conditions Work is considered sedentary. Position requires work indoors in a normal office environment. Major Responsibilities: Transcribes medical reports for physicians from dictation. Produces correspondence, reports memos, etc. from dictation drafts, models, etc. Proof reads and corrects material. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. Accurately registers and updates patient information on computer based systems. Notifies physicians or supervisor of priority items. Schedules meetings for physicians. Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required. Provides quality customer service. Receives patient care related visits and phone calls, provides routine information, identifies problem relat Major Responsibilities: Transcribes medical reports for physicians from dictation. Produces correspondence, reports memos, etc. from dictation drafts, models, etc. Proof reads and corrects material. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. Accurately registers and updates patient information on computer based systems. Notifies physicians or supervisor of priority items. Schedules meetings for physicians. Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required. Provides quality customer service. Receives patient care related visits and phone calls, provides routine information, identifies problem related priorities. Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician's guidelines. Refers matters to appropriate person within department. Position Qualifications: Requires a High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. ed priorities. Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician's guidelines. Refers matters to appropriate person within department. Position Qualifications: Requires a High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.60 - $31.37 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8 am to 4:30 pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 34000 - 3071 Fitchburg Primary Care This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Secretary, Medical Admin Sr provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to performing the full scope of Secretary, Medical Admin responsibilities, this position may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serves as the primary liaison for clinical, academic, and administrative functions. The Secretary, Medical Admin Sr ensures the highest standards of professionalism, confidentiality, and customer service while supporting the operational efficiency of the medical office. II. Major Responsibilities 1. Patient Scheduling, Registration, and Coordination * Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness. * Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations. * Assists with new patient intake, including collecting demographic and insurance information. * Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate. 2. Communication and Customer Service * Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers. * Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience. * Serves as liaison between patients, families, and caregivers to promote timely and effective communication. * Escorts patients to examination rooms and chaperones examinations as required. 3. Documentation, Transcription, and Correspondence * Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents. * Proofreads and edits materials for grammar, spelling, format, and style. * Composes or prepares standard letters and forms for review. * Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations. 4. Meeting, Program, and Faculty Support * Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes. * Makes travel arrangements for conferences, meetings, and other events. * May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned. 5. Billing and Financial Processing * Collects patient copayments, processes payments, and maintains records for daily deposits. * Performs on-site charge entry for submission to billing. III. Position Qualifications License/Certification/Education: Required: 1. High School diploma or equivalent. Preferred: 1. Completion of a medical secretary, medical assistant, or related vocational training program. Experience/Skills: Required: 1. 2 years of experience in a medical office or healthcare setting. 2. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. 3. Strong organizational, communication, and customer service skills. 4. Ability to maintain confidentiality of patient and organizational information. 5. Demonstrated ability to manage multiple priorities in a fast-paced environment. Preferred: 1. Previous experience providing administrative support in an academic medical office. 2. Familiarity with medical terminology, insurance authorization processes, and clinical workflows. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. IV. Physical Demands and Environmental Conditions Work is considered sedentary. Position requires work indoors in a normal office environment. Major Responsibilities: Transcribes medical reports for physicians from dictation. Produces correspondence, reports memos, etc. from dictation drafts, models, etc. Proof reads and corrects material. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. Accurately registers and updates patient information on computer based systems. Notifies physicians or supervisor of priority items. Schedules meetings for physicians. Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required. Provides quality customer service. Receives patient care related visits and phone calls, provides routine information, identifies problem relat Major Responsibilities: Transcribes medical reports for physicians from dictation. Produces correspondence, reports memos, etc. from dictation drafts, models, etc. Proof reads and corrects material. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. Accurately registers and updates patient information on computer based systems. Notifies physicians or supervisor of priority items. Schedules meetings for physicians. Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required. Provides quality customer service. Receives patient care related visits and phone calls, provides routine information, identifies problem related priorities. Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician's guidelines. Refers matters to appropriate person within department. Position Qualifications: Requires a High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. ed priorities. Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician's guidelines. Refers matters to appropriate person within department. Position Qualifications: Requires a High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $17.16 - $30.90 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 0800 - 1630 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 34000 - 2965 Digital Health This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff. $3000 sign-on bonus II. Major Responsibilities: 1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style. 3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes. 4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs. 5. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. 6. Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc. 7. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. 8. Coordinates internal and external meetings. III. Position Qualifications: License/Certification/Education: Required: 1. High School diploma. 2. 6-12 months additional specialized medical secretarial/medical office training. Experience/Skills: Required: 1. 2-3 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.60 - $62,150.40 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8-4:30 or 8:30-5 Shift: 1 - Day Shift, 10 Hours (United States of America) Hours: 40 Cost Center: 34000 - 2901 CMG Administration This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff. This position will have responsibility to work at numerous Community Medical Group locations within a region filling in as needed. Travel required to the following locations: Douglas, Sutton, Grafton, Millbury, Worcester and Spencer. I. Major Responsibilities: 1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style. 3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes. 4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs. 5. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. II. Position Qualifications: License/Certification/Education: Required: 1. Requires a High School diploma, 2. Requires MA driver's license and reliable transportation to travel to Community Medical Group sites within a specific region. Preferred: Experience/Skills: Required: 1. 6-12 months additional specialized medical secretarial/medical office training and 2-3 years of medical secretarial/administrative support experience. 2. Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc. 3. Must be willing to travel outside assigned region occasionally when required to do so. Preferred: Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. Major Responsibilities: Transcribes medical reports for physicians from dictation. Produces correspondence, reports memos, etc. from dictation drafts, models, etc. Proof reads and corrects material. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. Accurately registers and updates patient information on computer based systems. Notifies physicians or supervisor of priority items. Schedules meetings for physicians. Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required. Provides quality customer service. Receives patient care related visits and phone calls, provides routine information, identifies problem related priorities. Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician's guidelines. Refers matters to appropriate person within department. Position Qualifications: Requires a High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.60 - $31.37 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 900-530 Shift: 1 - Day Shift, 10 Hours (United States of America) Hours: 40 Cost Center: 34000 - 3006 Rt 20 Northboro This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Secretary, Medical Admin Sr provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to performing the full scope of Secretary, Medical Admin responsibilities, this position may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serves as the primary liaison for clinical, academic, and administrative functions. The Secretary, Medical Admin Sr ensures the highest standards of professionalism, confidentiality, and customer service while supporting the operational efficiency of the medical office. II. Major Responsibilities 1. Patient Scheduling, Registration, and Coordination • Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness. • Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations. • Assists with new patient intake, including collecting demographic and insurance information. • Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate. 2. Communication and Customer Service • Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers. • Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience. • Serves as liaison between patients, families, and caregivers to promote timely and effective communication. • Escorts patients to examination rooms and chaperones examinations as required. 3. Documentation, Transcription, and Correspondence • Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents. • Proofreads and edits materials for grammar, spelling, format, and style. • Composes or prepares standard letters and forms for review. • Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations. 4. Meeting, Program, and Faculty Support • Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes. • Makes travel arrangements for conferences, meetings, and other events. • May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned. 5. Billing and Financial Processing • Collects patient copayments, processes payments, and maintains records for daily deposits. • Performs on-site charge entry for submission to billing. III. Position Qualifications License/Certification/Education: Required: 1. High School diploma or equivalent. Preferred: 1. Completion of a medical secretary, medical assistant, or related vocational training program. Experience/Skills: Required: 1. 2 years of experience in a medical office or healthcare setting. 2. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. 3. Strong organizational, communication, and customer service skills. 4. Ability to maintain confidentiality of patient and organizational information. 5. Demonstrated ability to manage multiple priorities in a fast-paced environment. Preferred: 1. Previous experience providing administrative support in an academic medical office. 2. Familiarity with medical terminology, insurance authorization processes, and clinical workflows. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. IV. Physical Demands and Environmental Conditions Work is considered sedentary. Position requires work indoors in a normal office environment. Exciting very busy office that services both primary care and specialty patients! Major Responsibilities: Transcribes medical reports for physicians from dictation. Produces correspondence, reports memos, etc. from dictation drafts, models, etc. Proof reads and corrects material. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. Accurately registers and updates patient information on computer based systems. Notifies physicians or supervisor of priority items. Schedules meetings for physicians. Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required. Provides quality customer service. Receives patient care related visits and phone calls, provides routine information, identifies problem related priorities. Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician's guidelines. Refers matters to appropriate person within department. Position Qualifications: Requires a High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.60 - $31.37 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 900-530 Shift: 1 - Day Shift, 10 Hours (United States of America) Hours: 40 Cost Center: 34000 - 3006 Rt 20 Northboro This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Secretary, Medical Admin Sr provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to performing the full scope of Secretary, Medical Admin responsibilities, this position may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serves as the primary liaison for clinical, academic, and administrative functions. The Secretary, Medical Admin Sr ensures the highest standards of professionalism, confidentiality, and customer service while supporting the operational efficiency of the medical office. II. Major Responsibilities 1. Patient Scheduling, Registration, and Coordination * Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness. * Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations. * Assists with new patient intake, including collecting demographic and insurance information. * Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate. 2. Communication and Customer Service * Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers. * Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience. * Serves as liaison between patients, families, and caregivers to promote timely and effective communication. * Escorts patients to examination rooms and chaperones examinations as required. 3. Documentation, Transcription, and Correspondence * Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents. * Proofreads and edits materials for grammar, spelling, format, and style. * Composes or prepares standard letters and forms for review. * Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations. 4. Meeting, Program, and Faculty Support * Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes. * Makes travel arrangements for conferences, meetings, and other events. * May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned. 5. Billing and Financial Processing * Collects patient copayments, processes payments, and maintains records for daily deposits. * Performs on-site charge entry for submission to billing. III. Position Qualifications License/Certification/Education: Required: 1. High School diploma or equivalent. Preferred: 1. Completion of a medical secretary, medical assistant, or related vocational training program. Experience/Skills: Required: 1. 2 years of experience in a medical office or healthcare setting. 2. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. 3. Strong organizational, communication, and customer service skills. 4. Ability to maintain confidentiality of patient and organizational information. 5. Demonstrated ability to manage multiple priorities in a fast-paced environment. Preferred: 1. Previous experience providing administrative support in an academic medical office. 2. Familiarity with medical terminology, insurance authorization processes, and clinical workflows. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. IV. Physical Demands and Environmental Conditions Work is considered sedentary. Position requires work indoors in a normal office environment. Exciting very busy office that services both primary care and specialty patients! Major Responsibilities: Transcribes medical reports for physicians from dictation. Produces correspondence, reports memos, etc. from dictation drafts, models, etc. Proof reads and corrects material. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. Accurately registers and updates patient information on computer based systems. Notifies physicians or supervisor of priority items. Schedules meetings for physicians. Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required. Provides quality customer service. Receives patient care related visits and phone calls, provides routine information, identifies problem related priorities. Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician's guidelines. Refers matters to appropriate person within department. Position Qualifications: Requires a High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $17.16 - $30.90 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 900-530 Shift: 1 - Day Shift, 10 Hours (United States of America) Hours: 40 Cost Center: 34000 - 3006 Rt 20 Northboro This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff. Major Responsibilities: 1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style. 3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes. 4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs. 5. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. III. Position Qualifications: License/Certification/Education: Required: 1. High School diploma. 2. 6-12 months additional specialized medical secretarial/medical office training. Experience/Skills: Required: 1. 2-3 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $17.16 - $30.90 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 900-530 Shift: 1 - Day Shift, 10 Hours (United States of America) Hours: 40 Cost Center: 34000 - 3006 Rt 20 Northboro This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff. Major Responsibilities: 1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style. 3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes. 4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs. 5. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. III. Position Qualifications: License/Certification/Education: Required: 1. High School diploma. 2. 6-12 months additional specialized medical secretarial/medical office training. Experience/Skills: Required: 1. 2-3 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.60 - $31.37 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8am - 4:30pm Shift: 1 - Day Shift, 9 Hours (United States of America) Hours: 40 Cost Center: 34000 - 2278 Charlton Urology This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Secretary, Medical Admin Sr provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to performing the full scope of Secretary, Medical Admin responsibilities, this position may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serves as the primary liaison for clinical, academic, and administrative functions. The Secretary, Medical Admin Sr ensures the highest standards of professionalism, confidentiality, and customer service while supporting the operational efficiency of the medical office. II. Major Responsibilities 1. Patient Scheduling, Registration, and Coordination * Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness. * Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations. * Assists with new patient intake, including collecting demographic and insurance information. * Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate. 2. Communication and Customer Service * Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers. * Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience. * Serves as liaison between patients, families, and caregivers to promote timely and effective communication. * Escorts patients to examination rooms and chaperones examinations as required. 3. Documentation, Transcription, and Correspondence * Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents. * Proofreads and edits materials for grammar, spelling, format, and style. * Composes or prepares standard letters and forms for review. * Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations. 4. Meeting, Program, and Faculty Support * Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes. * Makes travel arrangements for conferences, meetings, and other events. * May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned. 5. Billing and Financial Processing * Collects patient copayments, processes payments, and maintains records for daily deposits. * Performs on-site charge entry for submission to billing. III. Position Qualifications License/Certification/Education: Required: 1. High School diploma or equivalent. Preferred: 1. Completion of a medical secretary, medical assistant, or related vocational training program. Experience/Skills: Required: 1. 2 years of experience in a medical office or healthcare setting. 2. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. 3. Strong organizational, communication, and customer service skills. 4. Ability to maintain confidentiality of patient and organizational information. 5. Demonstrated ability to manage multiple priorities in a fast-paced environment. Preferred: 1. Previous experience providing administrative support in an academic medical office. 2. Familiarity with medical terminology, insurance authorization processes, and clinical workflows. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. IV. Physical Demands and Environmental Conditions Work is considered sedentary. Position requires work indoors in a normal office environment. Major Responsibilities: Transcribes medical reports for physicians from dictation. Produces correspondence, reports memos, etc. from dictation drafts, models, etc. Proof reads and corrects material. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. Accurately registers and updates patient information on computer based systems. Notifies physicians or supervisor of priority items. Schedules meetings for physicians. Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required. Provides quality customer service. Receives patient care related visits and phone calls, provides routine information, identifies problem related priorities. Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician's guidelines. Refers matters to appropriate person within department. Position Qualifications: Requires a High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs. Greets and directs patients, families, visitors and staff in a friendly courteous positive customer service manner. Identifies self. Provides informative, non-clinical information when requested by patients, families, staff or visitors. Interacts in a courteous professional manner. Coordinates activities of front desk/office support services. Performs clerical duties for the department. Answers/responds to telephone calls and inquiries in a timely manner. Uses manual/computer programs/terminal for access & data entry of patient information, verifies and updates as necessary, print reports, faxes as needed, order items as needed, schedule appointments, verify information etc. Answers patient call lights in a timely manner and immediately, if possible. Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate. Follows-up on-call light requests to ensure nursing staff has responded. Maintains communication data, i.e. computer, charge/white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e. Participates in orienting patient to their room, call light, telephones and the unit by distributing welcome letters and informational packets. Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrated appropriate procedures to triage calls through patient call system. Monitors healthcare computer software systems and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patients prior to discharge, documents as required. Handles and distributes mail, flowers, gifts, etc. Facilitates patient/family/visitor access to available hospital services such as, the cafeteria, chapel, gift shop, parking, cashier, etc. Identifies emergency situations and initiates appropriate response actions within the scope of his/her role. Is familiar with area disaster plans and unit. Coordinates and makes appointments for transportation for patients and related materials, e.g., VA, chair car, patient transport, medical records, specimens, blood products, requisitions, etc., in a timely manner. Uses computer software /terminal for access data entry. Interface among various departments works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services information, and materials. Takes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope of his/her role and refers issues to appropriate team members as needed. Performs a variety of office and clerical functions, such as photocopying, sending and receiving fax transmissions; takes actions to respond appropriately. Checks the copier daily and replaces paper as needed. Calls for service of copier as needed. Coordinates unit's communications including but not limited to, placing alpha numeric text pages to physicians or appropriate staff, calling family members/next of kin, etc. May assist in patient admission, discharge and transfer processes by obtaining and managing insurance pre-approvals, obtaining and verifying demographic information, completing free-care applications obtaining and creating medical records. Medical Record and Order Entry: Maintains accurate, complete, up-to-date patient care records as defined by hospital policy. Prepares charts and labels on admission with appropriate documentation sheets and places appropriate clinical pathways in bedside charts, as ordered. Maintains complete and accurate medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms. Ensures that the chart made for the patient has all necessary documents and labels in place, etc. Label precaution charts with appropriate precaution labels. Maintains supply of precaution signs for patient rooms. Checks chart for completeness. Check to ensure that the appropriate pathway sheet is in the chart. Obtain discharge summaries, ensuring each page has barcode labeling etc., prior to forwarding materials to medical record room. Recopies and replenishes chart forms, e.g., medication records, activity sheets, etc., prior to expiration, ensuring each form is appropriately labeled with the correct patient's name and medical record number. Transcribes patient care orders accurately and in a timely manner as appropriate. Collaborates with the healthcare team to obtain necessary information for test/procedure scheduling inclusive of necessary pre-test/procedure preparation scheduling, e.g., books necessary, preoperative screening exams/tests in advance of scheduling surgery/procedure; coordinates patient test/procedure schedule to minimize patient travel and time off unit. Communicates test/procedure/therapy schedule and relevant changes to patients, families, primary care providers, consultants, and staff as appropriate. Maintains appropriate manual/computer logs records, and unit databases, e.g., diet list, census sheets, supply log, and patient board to include updated physician coverage, current pager number and RN name at all times, admissions, discharges, etc. Ensures that the unit has a current Downtime Materials Box. Maintains and replenishes the Downtime Box with appropriate order sheets, Doctor's Orders, Progress Notes, lab etc. Is proficient in downtime procedures and aware of the location of Downtime Computer and Printer that can be accessed when other computers fail. Care of the Environment, Equipment and Material Supplies: Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff. Conducts daily rounds, to ensure a safe and clean environment and contacts appropriate Department/staff to clean, transport, and/or to address other safety/cleanliness issues. Initiates work/repair orders; uses computer software /terminal for access data entry. Log issues with the ITS rounder or to the help desk. Arranges for delivery of expired/broken equipment/materials to appropriate repair site. Tracks and returns borrowed/rented equipment. Checks inventory, orders, maintains and restocks to par level supply of papers, forms and office supplies according to par levels and budget targets using online ordering computer system or paper systems. Organizes work and storage area. Verify amounts received as ordered. Orders other supplies as requested. Competent in ordering supplies online using Staples. Participates in searches for missing patients, belongings and/or equipment. Maintains and troubleshoots basic office equipment including but not limited to, daily reboot of computer, load printer/photocopier with paper, point-of-service monitors, printers, fax machines, addressograph, etc. Work Rules, Standards, and Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations. Conforms to hospital universal standards of performance and conduct, including those pertaining to patient rights and BMC Standards of Behavior, so that the best possible customer service and patient care may be provided. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from his/her supervisor when needed. Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations. Participates in staff meetings, departmental/unit initiatives, quality improvement projects and committee meetings as assigned i.e. cost containment activities as needed. If unable to attend non-mandatory activities, accept responsibility to review meeting minutes and document review and become knowledgeable of issues discussed. Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc. Follows established Conduct and Attendance, Safety, and Infectious control policies/standards, consistently available on the unit. Participates in ongoing educational activities to maintain competency and update requisite skills in his/her area of responsibilities; maintains accurate annual educational record. Completes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit specific competencies, etc. Maintains a presentable appearance in accordance with dress code. Wears assigned uniform while on duty. Wears and has visible Hospital I.D. badge that identifies self as a Unit Coordinator. Assists in orientation of new staff and serves as a resource to float staff on your unit. Adapts to changing patient and unit needs including but not limited to offering assistance to other team members, floating, adjusting assignments, running unit/patient errands when requested, needed, etc. Collaborates with charge nurse/supervisor to coordinate break periods with unit activities. Remains knowledgeable of and demonstrates reliability in regard to established work rules and policies such as hours of work, attendance, punctuality standards, uniforms, etc. Utilizes the hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals. Follows established hospital infection control and safety procedures. OTHER DUTIES: Performs other duties as needed. JOB REQUIREMENTS EDUCATION: Requires a high school education or GED. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Must complete competency requirements as offered. EXPERIENCE: One to two years' previous clerical experience. Healthcare setting preferred. KNOWLEDGE AND SKILLS: Work requires demonstrated competence to effectively speak, read and write English. Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the Boston Medical Center Brighton are preferred. Work requires ability to accurately interpret and utilize medical terminology and abbreviations. Demonstrated proficiency with various computer software systems, including Microsoft Office (Word, Excel, Outlook, etc.) and hospital wide systems such as SEM, IDX, SDK, etc. Ability to use and troubleshoot basic office equipment. Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a fast-paced environment. Organizational skills to effectively set priorities and efficiently complete assigned work. Ability to effectively apply basic administrative skills, e.g., typing, filing, telephone skills, etc. Work requires physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served. Equal Opportunity Employer/Disabled/Veterans

Site: Brigham and Women's Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. MGB Anesthesiology As an Administrative Coordinator, you'll play a key role in ensuring the smooth functioning of departmental operations. From managing space and facilities to supporting leadership and coordinating cross-functional projects, your work will directly contribute to the success of our team and the experience of our stakeholders. Hybrid schedule after fully trained, with on-site days located at Brigham & Women's Hospital. Job Summary Summary Responsible for providing comprehensive administrative support and coordination to ensure the smooth operation of various business functions. Manages administrative tasks, manages departmental space and facilities, coordinates projects and programs, and serves as a point of contact for internal and external stakeholders. Does this position require Patient Care? No Essential Functions * Provide high-level administrative support to individuals who may include senior-level management, clinical leadership, executives, or department heads, including managing calendars, scheduling meetings, and coordinating travel arrangements. * Manages all aspects of departmental facilities and office space, including but not limited to: ordering equipment, software, and furniture, coordinating space moves/relocations, collaborating with hospital-based teams to respond to urgent facilities matters, and troubleshooting facilities issues as they arise. * Assist in the planning, execution, and monitoring of departmental programs, ensuring that timelines and deliverables are met. * Serve as a point of contact for internal and external stakeholders, including employees, clients, vendors, and partners. * Organize and maintain files, records, and documents in both physical and electronic formats. * Identify opportunities for streamlining administrative processes and implement effective solutions. * Assist in the planning and execution of meetings, conferences. * Track and reconcile expenses, process invoices, and ensure adherence to budgetary guidelines. * Activities pertaining to the above may include multiple locations. * This position is hybrid. Qualifications Education High School Diploma required; College Education preferred. Can this role accept experience in lieu of a degree? No Experience Administrative Support Experience 3-5 years required, and Leadership Level Support Experience 2-3 years required Knowledge, Skills and Abilities * Proficient in using office productivity software such as word processing, spreadsheet, and presentation tools. * Demonstrated professionalism, integrity, and the ability to handle confidential information with discretion. * Ability to adapt to changing priorities and work effectively in a dynamic environment. * Strong problem-solving skills to resolve issues and make sound decisions independently. * Strong written and verbal communication skills to effectively interact with individuals at all levels of the organization. * Excellent organizational abilities to manage multiple tasks, prioritize work, and meet deadlines. Additional Job Details (if applicable) Remote Type Hybrid Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Responsible for the clerical operations at the front desk. Controls the flow of traffic and communication within the department including serving as point of contact for room staff for needs and support, monitoring and controlling the flow of vendors in and out. Communicates the flow of cases throughout the day communicating turnover needs, delays, patient transport needs and special equipment need. In collaboration with Charge RN, assists with the daily schedule of cases and under direction of the Charge Nurse or Director makes any last-minute changes including scheduling add-ons, room switches, cancellations and case order changes. Key Responsibilities Under Direction of Charge RN or Director, assists with the flow of information and communication among all key individuals/departments Responds to requests for equipment, turnover, supplies, etc and ensure appropriate individuals are contacted Collects/organizes/collates nursing documentation and alerts RN's of any missing documentation Assists with the daily schedule and ensures add-ons, room changes, case order changes and cancellations are entered/booked into system Handles the clerical operations at front desk ensuring that necessary supplies are ordered, forms and documents are available, call and time schedules are posted Handles the flow of vendors in and around the department insuring they sign in, have appropriate badge, and only enter when requested/required Communicates needs of internal staff, surgeons, managers, anesthesia to external departments (e.g. Radiology, Transport, Respiratory, EVS, etc.) Prepares daily call schedule with the Charge RN for all staff on call based on assignments for calls and submits to Nursing Office Maintains electronic case board and ensures accuracy of information on electronic board Other duties as assigned in relation to responsibilities of role at front desk of OR Always uses discretion to ensure patient confidentiality Responsible for general filing and stocking of supplies Answer all telephone calls, routes call appropriately. Education and Experience: High School Diploma or equivalent Excellent computer and phone skills Excellent communication skills to work effectively with OR staff, surgeons, Anesthesia, management 3 - 5 years' experience in medical setting in administrative clerical role, preferably in hospital setting preferred Compensation Range: $18.78- $27.90 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $20.86 - $37.54 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 730a-4p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 34000 - 2845 Gen Med and Prim Care This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Administrative Coordinator is responsible for coordination of day-to-day work activities of assigned administrative staff, oversight of department scheduling, and related administrative processes to ensure the efficient staffing and patient flow within the department. Has knowledge of all functions performed by the assigned team and distributes and monitors the flow of work to assigned staff. Assesses flow and implements adjustments to maximize efficiency within the department. Acts as a resource for the team. Performs duties requiring advanced level secretarial and administrative support skills to assist assigned management and other employees as necessary. I. Major Responsibilities: 1. Provides effective direction and guidance to the administrative staff to ensure efficient operations in accordance with established policies, practices, and procedures. Provides recommendations to management for the most efficient utilization of assigned staff. As necessary, processes standard and non-standard business office administrative paperwork. 2. Conducts team meetings to review workload and assignments and works with staff to resolve issues and foster process improvements. 3. Coordinates staff and patient flow including, but not limited to, greeting patients, handling of incoming calls, patient registration, scheduling patients, collecting co-payments, billing, insurance verification, and referrals, through the department to ensure maximum efficiency. As necessary, works with clinical staff to ensure proper documentation and appropriate exams for patients. 4. May maintain clinical, surgical and/or administrative calendar for assigned management and other employees as necessary. Assists with adhering to schedule, coordinating multiple priorities and rescheduling when conflicts arise. Arranges a wide variety of inside and outside meetings, special events and activities for assigned management. Prioritizes events. 5. May produce correspondence, memos and reports from dictation, drafts, models, etc. Edits material for grammar, spelling and format and high quality presentation and style. May prepare high quality presentation graphics (using Power-Point or similar applications software). May assist in administrative process for building new referring physician relationships and practice growth. 6. Maintains scheduling database by updating provider and staff schedules to ensure adequate provider and staffing coverage. Works with management to coordinate staff time off and vacation schedules. 7. Reviews all work performed by assigned staff to ensure completeness and quality and resolves or reports any issues to management. Relays work instruction from management as needed. 8. Assists management in ensuring assigned staff are provided with appropriate resources, materials, and methods. 9. Provides information and recommendations regarding employee performance and issues to management. Resolves issues within scope of job responsibilities. May be responsible for interviewing candidates. 10. Maintains knowledge of procedural, operational, policy, and system changes and effectively communicates changes to the staff. 11. Reports on a variety of administrative or operational problems. Recommends corrective action to management. 12. Provides training and technical assistance to new and current staff. 13. Participates in creating and maintaining policies, procedures, and/or manuals for the department. Makes recommendations to management. 14. Maintains inventory and orders supplies. Monitors expenditures for compliance with approved budgets. As necessary, coordinates efforts for the regular maintenance of facilities and equipment. 15. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations. 16. Maintains printers, computers, and other office related equipment to ensure equipment is in good working order. Reports equipment problems. 17. Performs charge entry processes and validates accuracy. Investigates issues related to charges and works with the finance/revenue team to address and resolve issues. 18. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs. 19. May build and maintain project databases and run reports as necessary. 20. May perform the duties of a certified medical assistant if qualifications are met. Medical assistant certification must be maintained. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Associate's degree. Experience/Skills: Required: 1. Minimum five (5) years of medical secretary/administrative support experience. 2. Demonstrated leadership experience. 3. Ability to work independently with minimal supervision, while managing multiple priorities. 4. Advanced computer skills, including Microsoft Office applications. 5. Excellent oral, written and interpersonal skills. 6. Proven organizational and customer services skills. 7. Strong attention to details. 8. Knowledge of medical terminology/procedures. Preferred: 1. Previous lead/supervisory experience. 2. Project management skills. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $18.02 - $32.44 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: Mixed Shift: 4 - Mixed Shift, 8 Hours (United States of America) Hours: 0 Cost Center: 10020 - 0123 Staffing Office This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Manages the Hospital's sick line for Nursing. Records appropriately in Kronos to update the needs of each unit. Uses Kronos technology to fill schedule holes to bring up to optimum staffing levels. Prepares and updates schedules in the electronic scheduling system to achieve appropriate staffing levels set by nursing administration. Assists in the completion of weekly data entry process in preparation for Payroll. May perform secretarial and administrative support duties for the assigned Nurse Manager(s) and unit(s). I. Major Responsibilities: 1. Reviews staffing grids for each of the units and communicates with units to ensure appropriate staffing levels at the beginning of each shift. 2. Manages the sick call line for the Nursing units 3. Prepares daily sign-in sheets for staff in areas using Kronos. 4. Updates the active schedule in KRONOS with changes on a daily basis. 5. Assists in the completion of the weekly data entry process in preparation for Payroll. 6. Obtains management authorization for all overtime, time-off requests, shift trades and vacation requests. 7. Makes managers aware of any abnormal or unusual trends seen within the data including, but not limited to, absenteeism, overtime and requests for more or less shifts. 8. Assists with covering staffing vacancies created by sick calls, unanticipated leaves, and personal time. Makes calls to staff to request additional shifts. 9. Maintains records for all leaves of absence, special requests and requests for schedule changes. 10. Maintains knowledge of current UMMHC policies and practices. 11. Ensures the efficient implementation and modification of database systems required for staffing and scheduling. 12. Informs management of any unauthorized usage of scheduled time potentially resulting in budget variances. 13. Maintains knowledge of current products, database management techniques and related information systems technology. 14. Assists with the development and implementation of database management policies and standards for efficient quality control and data administration. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. High school diploma or GED required Experience/Skills: Required: 1. Ability to prepare routine administrative paperwork. 2. Knowledge of planning and scheduling techniques. 3. Knowledge of basic accounting and computer skills. 4. Ability to communicate effectively, both orally and in writing. 5. Good organizational and record maintenance skills. Preferred: 1. 2 year's experience in healthcare related field. 2. Experience with ANSOS and KRONOS preferred Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Position is primarily sedentary, with occasional standing and walking required. Position requires frequent use of computer, and therefore, requires being able to use keyboard, printer, and reading of developed material. Position requires work indoors in normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.