Customer Service Representative jobs at UNC Health Care

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Pardee Orthopedics Waynesville Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: 35 VALLEY VW Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Inspire health. Serve with compassion. Be the difference. Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts. Handles a large volume of inbound calls. Responsible for also making outbound calls related to self-pay follow up on accounts. Assists patients with requests for information, complaints, and resolving issues. Responsible for data analysis and interpretation throughout all functions of revenue cycle, to determine reasons for denials, non-payment and overpayment, post/balance/correct electronic remittances, billing and follow-up of government payers and specialized accounts, analysis/correction of correct coding guidelines, preparation of accounts for appeal, review/analysis of insurance credit balances and analysis/movement of unapplied, unidentified, undistributed balances. Moderate to difficult levels of evaluation, analysis, decision making required in these roles. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Resolves billing concerns, addresses inquiries related to insurance concerns/matters, assist patients with MyChart while simultaneously establishing a rapport with our diverse field of patients. Reviews accounts to determine insurance coverage; obtains and corrects any missing or inaccurate information. Discusses patient responsibility, which includes educating patients on claim processing, deductible, coinsurance, and co-pays. Interacts with patients by making patients aware of payment options such as payment plans and financial assistance as well as how to apply for financial assistance if circumstance warrant. Ability to set up payment plans in MyChart based on patient's personal needs. Greets patients in a professional and courteous manner. Communicates clearly and professionally in both oral and written communication. Be clear and concise in all communication to ensure patients understand the information that is being communicated to them by the Customer Service Specialist. Maintains a high level of poise and professionalism in dealing with patients. Knows when to escalate a patient service issue real time. Research customer requests or issues, determines if further action is needed, forwards to appropriate party for resolution, and exercises good judgement to determine urgency of patient's need. Contacts payer and makes hard inquiries on account status if needed. Escalates problem accounts to the appropriate area(s). Documents billing activity on a patient's accounts according to departmental guidelines; ensures compliance with all applicable billing regulations and reports any suspected compliance issues to departmental leaders. Properly documents accounts clearly with indicators and activities so that tracking and trending can be prepared for any potential further analysis if needed. Ensures all work is compliant with privacy, HIPAA, and regulatory requirements. Participates in general or special assignments and attends all required training. Adheres to policies and procedures as required by Prisma Health and follows all compliant regulatory payer guidance. Answers all incoming calls from Prisma Health patients Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma / highest degree earned Experience - Two (2) years billing, bookkeeping, and/or accounting experience In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Knowledgeable of the job functions required for a A/R Follow-up Representative, Cash Posting Representative, Claims Clearinghouse Representative, Correspondence Representative, Credit Processing Specialist, Denial/Appeals Specialist, Payment Research Specialist and a Quality Assurance Specialist. Knowledgeable of the entire Revenue Cycle and Epic. Work Shift Day (United States of America) Location Patewood Outpt Ctr/Med Offices Facility 7001 Corporate Department 70019935 System Billing Office Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

What We Offer Guest Services Representative II (Fulltime) Location: NH Brunswick Medical Center Schedule: Monday - Friday | 1:30pm - 10:00pm Make a Difference with Compassion and Excellence Novant Health is seeking a caring and dedicated Guest Services Representative II to provide exceptional service and support to patients and their families throughout their care journey. As a vital link between patients and the hospital, you'll help create a welcoming, safe, and comfortable environment that enhances every guest's experience. Why You'll Love Working Here: Meaningful Impact: Play a key role in patient comfort and satisfaction by providing compassionate support and timely communication Team Collaboration: Work closely with clinical teams and support services to ensure seamless care coordination Skill Development: Gain comprehensive knowledge of hospital services and patient rights, boosting your professional growth Inclusive Culture: Join a diverse and supportive workplace that values every team member's unique talents What You'll Do Serve as a role model for outstanding service and patient experience Greet and support patients and families during various phases of care with empathy and professionalism Conduct regular rounding and communicate effectively with clinical and support teams across multiple departments Maintain a safe, welcoming environment and respond quickly to service concerns with immediate recovery Perform clerical duties and coordinate lost and found processes as needed Assist patients with their rights and needs, acting as a trusted hospital partner What We're Looking For Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. Experience: Minimum of two years in a busy healthcare/social work setting, preferred. Customer Service; Social Work; Clergy; Scheduling; Previous leadership experience, preferred. Licensure/Certification: Valid state drivers license for facilities where Valet assistance may be needed, required. Additional Skills (required): Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Comfortable in patient care areas, including the inpatient and emergency departments. Ability to function independently with minimal supervision and as part of a team. Able to provide prompt and quick service recovery for patient and visitor complaints. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office, have proficient typing skills and familiarity with scheduling programs. Additional Skills (preferred): Be a current notary public or be willing to become a notary, if needed. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 126480

What We Offer Guest Services Representative II (Part-time) Location: NH Brunswick Medical Center Schedule: Saturday & Sunday | 10:00am - 10:00pm Make a Difference with Compassion and Excellence Novant Health is seeking a caring and dedicated Guest Services Representative II to provide exceptional service and support to patients and their families throughout their care journey. As a vital link between patients and the hospital, you'll help create a welcoming, safe, and comfortable environment that enhances every guest's experience. Why You'll Love Working Here: Meaningful Impact: Play a key role in patient comfort and satisfaction by providing compassionate support and timely communication Team Collaboration: Work closely with clinical teams and support services to ensure seamless care coordination Skill Development: Gain comprehensive knowledge of hospital services and patient rights, boosting your professional growth Inclusive Culture: Join a diverse and supportive workplace that values every team member's unique talents What You'll Do Serve as a role model for outstanding service and patient experience in the Emergency Department Greet and support patients and families during various phases of care with empathy and professionalism Conduct regular rounding and communicate effectively with clinical and support teams across multiple departments Maintain a safe, welcoming environment and respond quickly to service concerns with immediate recovery Perform clerical duties and coordinate lost and found processes as needed Assist patients with their rights and needs, acting as a trusted hospital partner What We're Looking For Education: High school diploma required. Experience: One to two years of customer service experience, preferably in a healthcare setting, required. Licensure/certification/registration: Valid state driver's license at facilities where valet assistance may be needed is required. Additional skills required: Effective communication skills with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Excellent communication skills (oral and written) and interpersonal skills. Must be detail oriented and demonstrate problem solving and critical thinking. Ability to function as part of a team as well as independently. Must demonstrate flexibility and adaptability to changing priorities in a fast paced environment. Ability to operate a computer, including typing and using Microsoft Office. Additional skills preferred: Be a current notary public or be willing to become a notary, if needed. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 126682

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Provides customer services and schedule services and performs phlebotomy within the UNC Rex Laboratory departments. Responsibilities: 1) Wears appropriate PPE at all times. Replaces PPE that is soiled or damaged. Maintains a professional work area throughout the shift. Ensures at the end of the shift that supplies are restocked, bench tops and any soiled areas are cleaned. 2) Demonstrates appropriate Customer Service skills when answering the phone, taking and giving messages, transferring calls and reporting laboratory results verbally and/or by fax. Ensures communication with coworkers is done in a professional manner. Works collaboratively with all areas to ensure accuracy and completeness of procedures and processes. Answers telephone within three (3) rings and provides information to optimize laboratory communication. Notifies doctor, nurse or unit staff if collection will be delayed or cancelled. 3) Maintains proficiency in both the Hospital ADT system and the LIS/IT computer programs. Registers patients and orders test in appropriate computer system as required. Keeps current with insurance updates and software changes. Receives and places orders for laboratory services. Retrieves laboratory results from hospital EMR for physicians and patients. 4) Obtains demographic information from patients or from the laboratory requisition. Enters accurate information into the appropriate information system. Completes all federal and regulatory forms required for the registration process including obtaining signed consents and financial agreements. Orders laboratory tests directly into the electronic medical record. 5) Performs specimen collection by venipuncture, fingerstick and culture techniques as required following documented policies and procedures. Provides instructions for patients and customers regarding appropriate specimen collections. Verifies specimen requirements and appropriate collection procedures prior to specimen collection. Maintains positive patient identification throughout the collection process. Collects urine and blood alcohol specimens in compliance with documented chain of custody procedures. Assures appropriate forms are utilized with complete and accurate information and documentation. 6) Registers Outreach specimens according to standard operating procedure. Sorts courier drop offs and documents on received log. Registers specimens and orders appropriate test. Accurately labels specimens according to standard operating procedures. Follows proper protocol to ensure the integrity of all laboratory specimens. 7) Maintains departmental supplies and inventory. Prepares solutions, reagents and stains following standard operating procedures. Alerts appropriate staff of inventory concerns. Uses reagents with shorter expiration before using those with longer expiration dates. Ensures samples and reagents are stored in the appropriate location and are discarded at the proper intervals. 8) Responsible for training, education and required reading. Assists in training and education of new and fellow employees. Responsible for reading procedures during training and subsequent revisions. Must document review of revised and new standard operating procedures prior to the approval date. Expected to assist with writing, revising and validating of standard operating procedures as requested. Responsible for review and acknowledgement of mandatory policies, job description and completion of annual safety training within the time frames established by the organization. Maintains continuing education requirement per year according to policy. Completes competency materials within established time period. **Other Information** Other information: **Education Requirements:** ● High school or GED **Licensure/Certification Requirements:** ● Phlebotomy certificate strongly preferred. **Professional Experience Requirements:** ● If high school diploma, one (1) year of phlebotomy experience required ● If graduation from a phlebotomy program, no previous experience is required. **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: NCHEALTH Entity: UNC REX Healthcare Organization Unit: Rex BR Onc Infusion Lab Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What We Offer Guest Services Representative I (Fulltime) Location: NH Presbyterian Medical Center Schedule: Monday - Friday| 4:15 AM - 12:45 PM As a Guest Services Representative, you'll be the first warm, caring presence patients and visitors encounter. You set the tone for a remarkable experience by providing compassionate support, clear communication, and a safe environment. Why Join Novant Health? Impactful Role: Help create a positive, reassuring experience when patients and families need it most Weekend Night Shift: Ideal for those comfortable working nights with a flexible weekend schedule Supportive Team: Join a mission-driven environment that values service excellence and collaboration Growth Opportunity: Build your skills and knowledge of hospital services and resources Inclusive Culture: Thrive in a workplace that celebrates diversity and fosters belonging What You'll Do Welcome and assist patients, families, and visitors with professionalism and empathy Provide directions and communicate current hospital policies clearly and courteously Monitor visitor control and maintain oversight of assigned areas to ensure safety and security Respond quickly and effectively to guest concerns, providing immediate service recovery when needed Perform clerical and administrative tasks to support hospital operations Maintain a strong understanding of hospital services and facility resources to guide guests confidently What We're Looking For Education: High school diploma required. Experience: One to two years of customer service experience, preferably in a healthcare setting, required. Licensure/certification/registration: Valid state driver's license at facilities where valet assistance may be needed is required. Additional skills required: Effective communication skills with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Excellent communication skills (oral and written) and interpersonal skills. Must be detail oriented and demonstrate problem solving and critical thinking. Ability to function as part of a team as well as independently. Must demonstrate flexibility and adaptability to changing priorities in a fast paced environment. Ability to operate a computer, including typing and using Microsoft Office. Additional skills preferred: Be a current notary public or be willing to become a notary, if needed. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 132115

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities And Scope + Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. + Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. + Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. + Collects and counts cash receipts and daily deposits. Ensures balanced cash drawer daily. + Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Qualifications Required + High school diploma or equivalent + Driver's license and access to transportation Preferred + Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency **About Pardee BlueMD** UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes. ************************************************************************ **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: PBMD 21 Turtle Creek Drive Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: TURTLE CRK Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. PARDEE Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency 01.5320.0049 **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Bariatric And General Surgery Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: PARDARDEN Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. PARDEE Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency **About Pardee BlueMD** UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes. ************************************************************************ **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: PBMD 2775 Hendersonville Road Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: PARDHLTCAM Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Pardee Blue MD BH Brevard Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: PARDMEDSRG Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls. Responsibilities: - Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system. Prepares working area for shift, including maintaining supplies such as intake forms and office supplies. - Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate. - Patiently and clearly guides patient through registration process, explaining policies and processes as needed. - Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed. - Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts. - Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed. Other information: Required - High school diploma or equivalent required Preferred - Minimum of 1 year prior experience in a medical office or health care setting . - Medical Terminology training or work experience. **Job Details** Legal Employer: Pardee - UCC Entity: Pardee UNC Health Care Organization Unit: Urgent Care Brevard Work Type: Full Time Standard Hours Per Week: 36.00 Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: PARDPISGAH Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities And Scope + Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. + Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient'svisit to the office. + Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. + Collects and counts cash receipts and daily deposits. Ensures balanced cash drawer daily. + Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Qualifications Required + High school diploma or equivalent + Driver's license and access to transportation Preferred + Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. PARDEE Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency 01.5360.0049 **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Hematology Oncology Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: PARDEECANCR Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities And Scope + Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. + Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. + Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. + Collects and counts cash receipts and daily deposits. Ensures balanced cash drawer daily. + Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Qualifications Required + High school diploma or equivalent + Driver's license and access to transportation + **Required to work on Wednesdays and Thursdays** Preferred + Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. PARDEE Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency **About Pardee BlueMD** UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes. ************************************************************************ **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: PBMD 712 Fleming Street Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: JUSTICE MOB Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Pardee Orthopedics Thompson St Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: ERIDGEXING Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Neurology Hendersonville Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: JUSTICE MOB Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. PARDEE Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency 01.5372.0049 **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Carolina Lung Sleep Pardee Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: 705 6TH AV W Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.