Representative jobs at UNC Health Care - 51 jobs

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Performs general office support functions and other tasks as directed, according to established processes, policies and schedules. Responsibilities: 1. Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers. Directs customers/patients as needed. May serve as first level for customer complaints. 2. Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors. 3. Performs basic scheduling of staff, facilities and/or patients. May collect insurance cards and make copies/inputs data in system. May collect any necessary copays. 4. Performs routine office duties including filing, faxing, and sorting/distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda, reports and other office documents. Utilizing all software necessary to perform basic tasks for departments. 5. Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel. Refers more complex issues to supervisor. Other Information Other information: Education Requirements: ● High School diploma or GED Licensure/Certification Requirements: ● No licensure or certification required. Professional Experience Requirements: ● Years of experience is not required Knowledge/Skills/and Abilities Requirements: ● Customer Focus makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate. Coachability Receptive to feedback, willing to learn and embraces continuous improvement Job Details Legal Employer: NCHEALTH Entity: UNC REX Healthcare Organization Unit: Cancer Return Access Raleigh Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $17.60 - $24.29 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Inspire health. Serve with compassion. Be the difference. Posts payments and adjustments to invoices resolving any outstanding accounts according to departmental and regulatory guidelines.This is a remote position Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Analyses and reviews prior account activity and takes necessary actions including calling payer or utilizing payer websites for current status of outstanding accounts receivable (AR). Takes necessary actions to correct claim or obtain any requested information to the payer. Utilizes all appropriate workflows and completes appropriate and detail notes on every account preparing for next steps and/or resolution. Performs daily duties related to collections, variances and/or technical denials in a manner that constantly drives the account towards resolution, while challenging unacceptable responses from payers. Understands, interprets and applies managed care contract terms to accounts for payer resolution. Escalates accounts when appropriate, including but not limited with payer, internally and/or patient when appropriate in accordance with the Prisma Health escalation guidelines in order to minimize aging. Identifies trends and repeated problems and/or charge corrections to management. Contributes to PFS department matrix. Utilizes time and resources, assisting co-workers as time allows. Productivity and quality of work must be met. Identifies areas for improvements. Monitors quality levels, identifies root cause of quality problems and owns/acts on quality problems. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma/highest degree earned Experience - Two (2) years medical billing, customer service, follow up and/or medical office experience. In Lieu Of NA Required Certifications, Registrations, Licenses CRCA preferred. CRCR preferred. Knowledge, Skills and Abilities Communication skills Understands, promotes and adheres to all matters of compliance with laws and regulations. Maintains professional growth and development through seminars, workshops, in-service meetings, current literature and professional affiliations to keep abreast of latest trends in field of expertise. Medical billing, follow up and/or medical office skills Analytical skills Attention to detail Work Shift Day (United States of America) Location Independence Pointe Facility 7001 Corporate Department 70019122 PBO-Patient Account Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. + Responsible for performing a variety of complex duties, including but not limited to, working outstanding insurance claims follow up for no response from payors, and/or claim denials. + Works physician claims ("professional billing"). + Maintains A/R at acceptable aging levels by prompt follow-up of unpaid claims and denied claims. + ·Performs all duties in a manner which promotes teamwork and reflects UNC Health Care's mission and philosophy. Job Responsibilities: + Responsible for the accurate and timely submission of claims follow up, reconsideration and appeals, response to denials, and re-bills of insurance claims, and all aspects of insurance follow-up and collections including interfacing with internal and external departments to resolve discrepancies through charge corrections, payment corrections, write-offs, other methods. + Research medical records to gather information and substantiate medical justification for procedures as required by insurance carriers. + Submit requested medical information to insurance carrier. + Responsible for the analysis and necessary corrections of invoices or accounts and maintaining work queues. + Access, review and respond to third party correspondence. + Research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, credit balances, sequencing of charges, and non-payment of claims. + Contact insurance companies to obtain information necessary for invoice or account resolution through write-offs, reversals, adjustments or other methods. + Verify claims adjudication utilizing appropriate resources and applications. + Reconcile accounts, research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, sequencing of charges, and non-payment of claims. + Respond to any assigned correspondence in a timely, professional, and complete manner. + Identify issues and/or trends and provide suggestions for resolution to management, including payer, system or escalated account issues. + May maintain data tables for systems that support PB Claims operations. + Evaluate carrier and departmental information and determines data to be included in system tables. + Read and interpret EOB's (Explanation of Benefits). + Maintain basic understanding and knowledge of health insurance plans, policies and procedures. + Accurately and thoroughly document the pertinent collection activity performed. + Participate and attend meetings, training seminars and in-services to develop job knowledge. + Meet/Exceed Productivity and Quality standards. **Other Information** Other information: **Education Requirements:** ● High School Degree **Licensure/Certification Requirements:** **Professional Experience Requirements:** ● Two (2) years of experience in hospital or physician insurance related activities ((Authorization, Billing, Follow-Up, Call-Center, or Collections) **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Physician Ins Billing and Foll Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $17.94 - $25.25 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Performs general office support functions and other tasks as directed, according to established processes, policies and schedules. Responsibilities: 1. Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers. Directs customers/patients as needed. May serve as first level for customer complaints. 2. Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors. 3. Performs basic scheduling of staff, facilities and/or patients. May collect insurance cards and make copies/inputs data in system. May collect any necessary copays. 4. Performs routine office duties including filing, faxing, and sorting/distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda, reports and other office documents. Utilizing all software necessary to perform basic tasks for departments. 5. Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel. Refers more complex issues to supervisor. **Other Information** Other information: **Education Requirements:** ● High School diploma or GED **Licensure/Certification Requirements:** ● No licensure or certification required. **Professional Experience Requirements:** ● Years of experience is not required **Knowledge/Skills/and Abilities Requirements:** ● Customer Focus makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate. Coachability Receptive to feedback, willing to learn and embraces continuous improvement **Job Details** Legal Employer: NCHEALTH Entity: UNC REX Healthcare Organization Unit: Cancer Return Access Raleigh Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $17.60 - $24.29 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Hours are 8:30am to 5:00pm Works collaboratively to ensure accuracy and completeness of scheduled procedures. Responsibilities: 1. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary. 2. Accurately communicates procedure and prep information to patient and physician office staff. 3. Obtains accurate and valid physician orders for all procedures. 4. Consistently achieves productivity and customer satisfaction goals. 5. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information. 6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software. 7. Serves as a departmental receptionist and office assistant as needed. 8. Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors. Other Information Other information: Education Requirements: ● High School Diploma or GED plus one year of related experience or training required. Licensure/Certification Requirements: ● No licensure or certification required. Professional Experience Requirements: ● Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired. Knowledge/Skills/and Abilities Requirements: ● LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions. Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: Scheduling Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.84 - $26.77 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls. **Responsibilities:** - Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system. Prepares working area for shift, including maintaining supplies such as intake forms and office supplies. - Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate. - Patiently and clearly guides patient through registration process, explaining policies and processes as needed. - Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed. - Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts. - Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed. **Other information:** **Required** - High school diploma or equivalent required **Preferred** - Minimum of 1 year prior experience in a medical office or health care setting . - Medical Terminology training or work experience. **Job Details** Legal Employer: Pardee - UCC Entity: Pardee UNC Health Care Organization Unit: Urgent Care Center Mills River Work Type: Full Time Standard Hours Per Week: 36.00 Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: PARDMILLSRVR Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing. Summary: The Accreditation Representative is responsible for assuring compliance with the American College of Surgeons Commission on Cancer (ACS CoC) Standards. This role is critical to maintaining accreditation readiness and supporting oncology program excellence. Key responsibilities include managing Tumor Board Conferences, which occur on an alternating schedule of two conferences one week and three conferences the following week, managing Cancer Committee, and overseeing the processing and follow-up of referrals to other specialties/imaging as requested by oncologists. The position requires strong organizational skills, attention to detail, and the ability to collaborate effectively across departments to support high-quality cancer care delivery. Responsibilities: 1. Accreditation Compliance: Ensures all ACS CoC Standards are met for accreditation. Leads survey preparation at the facility, including completion of the Program Application Record (PAR), Survey Application Record (SAR), and surveyor documentation. 2. Cancer Committee Support: Coordinates and facilitates all Cancer Committee Meetings to ensure compliance with CoC accreditation standards. Responsibilities include scheduling meetings, preparing agendas, ensuring attendance of required multidisciplinary members, recording minutes, and maintaining documentation. Assists with the completion of the Cancer Program's Annual Report. 3. Tumor Board Coordination & Evaluation: Serves as the Cancer Conference/Tumor Board Coordinator, facilitating all conferences by managing scheduling, agendas, collection of patient documents and imaging, and documentation of case outcomes. Monitors, evaluates, and analyzes all Tumor Board activities, including attendance, case presentations, and ensuring staging and prognostic indicators are thoroughly discussed. 4. Education & Training: Attends state and national educational activities as approved by the director. Participates in required continuing education programs to maintain knowledge of accreditation standards and oncology program requirements. 5. Referral Management: Monitors and processes internal and external referrals requested by oncologists, ensuring timely coordination with other specialties. 6. Additional Duties: This job profile is intended to provide a representation of responsibilities required. Employees may be requested to perform job-related tasks other than those specifically presented in this profile. Other information: Education Requirements: * High School Diploma required; AA/AS degree preferred, in healthcare administration, public health, or related field License/Certification Requirements: Experience Requirements: * 2-3 years of experience in a healthcare setting, preferably in compliance, oncology, or quality management * Strong organizational and communication skills * Ability to manage multiple priorities and deadlines * Familiarity with healthcare regulations and accreditation processes * Proficiency in Microsoft Office Suite and data management tools Preferred Skills * Experience coordinating medical conferences or committees * Knowledge of ACS CoC accreditation standards * Ability to work independently and collaboratively in a fast-paced environment * Strong attention to detail and problem-solving skills Job Details Legal Employer: Nash Hospitals Entity: Nash UNC Health Care Organization Unit: NGH Nash Cancer Center Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: NASH HC Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing. Summary: The Accreditation Representative is responsible for assuring compliance with the American College of Surgeons Commission on Cancer (ACS CoC) Standards. This role is critical to maintaining accreditation readiness and supporting oncology program excellence. Key responsibilities include managing Tumor Board Conferences, which occur on an alternating schedule of two conferences one week and three conferences the following week, managing Cancer Committee, and overseeing the processing and follow-up of referrals to other specialties/imaging as requested by oncologists. The position requires strong organizational skills, attention to detail, and the ability to collaborate effectively across departments to support high-quality cancer care delivery. Responsibilities: 1. Accreditation Compliance: Ensures all ACS CoC Standards are met for accreditation. Leads survey preparation at the facility, including completion of the Program Application Record (PAR), Survey Application Record (SAR), and surveyor documentation. 2. Cancer Committee Support: Coordinates and facilitates all Cancer Committee Meetings to ensure compliance with CoC accreditation standards. Responsibilities include scheduling meetings, preparing agendas, ensuring attendance of required multidisciplinary members, recording minutes, and maintaining documentation. Assists with the completion of the Cancer Program's Annual Report. 3. Tumor Board Coordination & Evaluation: Serves as the Cancer Conference/Tumor Board Coordinator, facilitating all conferences by managing scheduling, agendas, collection of patient documents and imaging, and documentation of case outcomes. Monitors, evaluates, and analyzes all Tumor Board activities, including attendance, case presentations, and ensuring staging and prognostic indicators are thoroughly discussed. 4. Education & Training: Attends state and national educational activities as approved by the director. Participates in required continuing education programs to maintain knowledge of accreditation standards and oncology program requirements. 5. Referral Management: Monitors and processes internal and external referrals requested by oncologists, ensuring timely coordination with other specialties. 6. Additional Duties: This job profile is intended to provide a representation of responsibilities required. Employees may be requested to perform job-related tasks other than those specifically presented in this profile. Other information: **Education Requirements:** - High School Diploma required; AA/AS degree preferred, in healthcare administration, public health, or related field **License/Certification Requirements:** **Experience Requirements:** - 2-3 years of experience in a healthcare setting, preferably in compliance, oncology, or quality management - Strong organizational and communication skills - Ability to manage multiple priorities and deadlines - Familiarity with healthcare regulations and accreditation processes - Proficiency in Microsoft Office Suite and data management tools **Preferred Skills** - Experience coordinating medical conferences or committees - Knowledge of ACS CoC accreditation standards - Ability to work independently and collaboratively in a fast-paced environment - Strong attention to detail and problem-solving skills **Job Details** Legal Employer: Nash Hospitals Entity: Nash UNC Health Care Organization Unit: NGH Nash Cancer Center Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: NASH HC Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What We Offer Responsible for staffing multiple hospital entry points to provide registration-related functions including the Emergency Department, Outpatient Imaging, Outpatient Surgery, and others. Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. Promotes departmental objectives through cooperation and quality performance. Cross training required in multiple administrative support functions and registration points. Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours. Depending on the assigned facility, scheduled shift, and other factors, may be responsible for physically assisting patients into the registration area and/or providing bedside registration. What We're Looking For Education: High School Diploma or GED, required. Experience: Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred. One year Customer Service experience in any field, preferred. One year of clerical experience in medical office setting, preferred. Other related experience may be considered in lieu of medical office experience. Additional Skills Required: Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points. Additional Skills Preferred: Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 124599

What We Offer Patient Access Specialist (PRN, As Needed) Location: Novant Health Thomasville Medical Center Schedule: PRN - Covering Day, Night, & Weekend Shifts Start Every Patient's Journey with Compassion. At Novant Health, our Patient Access Specialist play a vital role in creating positive first impressions and setting the tone for exceptional care. You'll provide front-line support across various hospital departments-ensuring patients are registered accurately, welcomed warmly, and cared for from the moment they arrive. Purpose-Driven Work: Make a meaningful impact by helping patients begin their care experience with confidence Team-Oriented Culture: Be part of a supportive, collaborative team that values your skills and contributions Career Growth: Gain broad exposure across hospital departments and access pathways for professional development Competitive Benefits: Enjoy a full-time benefits package that supports your health, well-being, and financial goals Inclusive Environment: Thrive in a workplace where diversity, respect, and belonging are core values What You'll Do Welcome and assist patients at key hospital entry points including the Emergency Department Perform pre-registration, registration, insurance verification, and accurate data entry Collect and process patient demographic and financial information Identify payment sources, collect co-pays or balances, and communicate effectively with insurers Support clinical teams by ensuring smooth transitions and accurate records Maintain compliance with state/federal regulations and Joint Commission standards Respond to patient needs in a fast-paced environment, including bedside registration or physical assistance when necessary Cross-train across multiple administrative areas to ensure flexibility and team coverage What We're Looking For Education: High School or GED, required. Experience: Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred. One year Customer Service experience in any field, preferred. One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred. Additional skills required: Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points. Additional skills required: Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 135783

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities And Scope * Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. * Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. * Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. * Collects and counts cash receipts and daily deposits. Ensures balanced cash drawer daily. * Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Qualifications Required * High school diploma or equivalent * Driver's license and access to transportation Preferred * Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. PARDEE Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency 01.5320.0049 **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Bariatric And General Surgery Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: PARDARDEN Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency **About Pardee BlueMD** UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes. ************************************************************************ **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: PBMD 21 Turtle Creek Drive Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: TURTLE CRK Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls. Responsibilities: - Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system. Prepares working area for shift, including maintaining supplies such as intake forms and office supplies. - Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate. - Patiently and clearly guides patient through registration process, explaining policies and processes as needed. - Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed. - Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts. - Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed. Other information: Required - High school diploma or equivalent required Preferred - Minimum of 1 year prior experience in a medical office or health care setting . - Medical Terminology training or work experience. **Job Details** Legal Employer: Pardee - UCC Entity: Pardee UNC Health Care Organization Unit: Urgent Care Brevard Work Type: Full Time Standard Hours Per Week: 36.00 Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: PARDPISGAH Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities And Scope * Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. * Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. * Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. * Collects and counts cash receipts and daily deposits. Ensures balanced cash drawer daily. * Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Qualifications Required * High school diploma or equivalent * Driver's license and access to transportation Preferred * Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. PARDEE Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency **About Pardee BlueMD** UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes. ************************************************************************ **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: PBMD 712 Fleming Street Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: JUSTICE MOB Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Neurology Hendersonville Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: JUSTICE MOB Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities And Scope + Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. + Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient'svisit to the office. + Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. + Collects and counts cash receipts and daily deposits. Ensures balanced cash drawer daily. + Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Qualifications Required + High school diploma or equivalent + Driver's license and access to transportation Preferred + Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: - Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. - Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office. - Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. - Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. - Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. PARDEE Other information: Required - High school diploma or equivalent Preferred - Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency 01.5360.0049 **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Hematology Oncology Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: PARDEECANCR Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.