Center Specialist jobs at U.S. Department of the Treasury

CLASSIFICATION PURPOSE: The primary purpose of the Customer Service Specialist classification is to, under general supervision, provide assistance and informational services to customers regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents, processing transactions, and determining authenticity of documentation. JOB DUTIES: Assists customers (e. g. , businesses, attorneys, general public, governmental agencies, in-person or by telephone, regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, and determining authenticity of documentation. Answers questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department. Approves all E-File documents (e. g. , complaints, answers, demands for discovery, orders for records, subpoenas, and motions) and verifies the contents of documents (e. g. , case numbers, names, headers, docket codes, and payments of service fees). Enters and interprets data from legal documents on computer and verifies the accuracy of data. Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e. g. , organizes and maintains records and files). Acts as cashier to accept and validate money from payment of fees as required for various transactions (e. g. , accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts). Balances cash drawer and maintains daily records of all transactions (e. g. , legal, and official documents). Consistently meets cash handling and balancing standards. Maintains regular and predictable attendance. These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned. MAJOR WORKER CHARACTERISTICS: Knowledge of agency policy & procedures; government structure & process. Skill in typing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend simple sentences with common vocabulary; copy material accurately & recognize grammatical & spelling errors; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials. MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT: High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience. Additional Requirements No special license or certification is required. Supervisory Responsibilities None required. UNUSUAL WORKING CONDITIONS: N/A.

Job Title: Customer Services Specialist (20/24 hrs./Non-Exempt/Part-time) Location: Linden Branch Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: A robust benefits package that supports your physical, mental, and financial well-being. Comprehensive medical, dental, and vision plans to meet your healthcare needs. A qualified employer for Public Service Loan Forgiveness . Access to mental health resources and employee assistance programs for your peace of mind. Generous paid time off and leave options to balance your work and personal life. Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule: Combination of mornings, afternoons, and evenings Alternating Friday/Saturday rotation (as scheduled) Sundays 1:00pm-5:00pm (as assigned) What You'll Do: Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: High School Diploma or G.E.D required. Ability to express self effectively and concisely, both orally and in writing. Knowledge of Internet and database services. Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Job Title: Customer Services Specialist (20/24 hrs./Non-Exempt/Part-time) Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule: * Combination of mornings, afternoons, and evenings * Alternating Friday/Saturday rotation (as scheduled) * Sundays 1:00pm-5:00pm (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Job Title: Customer Services Specialist (20/24hrs./Non-Exempt/Part-time) Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Combination of mornings, afternoons, and evenings (as scheduled) * Friday/Saturday rotation (as scheduled) * Sundays 1:00-5:00p (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Job Title: Customer Services Specialist (20/24hr./Non-Exempt/Part-time) - 2 positions available Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Combination of mornings, afternoons, and evenings. * Friday/Saturday rotation (as scheduled) * Sunday 1:00pm-5:00pm (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Location: Canal Winchester Branch Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: A robust benefits package that supports your physical, mental, and financial well-being. Comprehensive medical, dental, and vision plans to meet your healthcare needs. A qualified employer for Public Service Loan Forgiveness . Access to mental health resources and employee assistance programs for your peace of mind. Generous paid time off and leave options to balance your work and personal life. Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule Monday 9:00am-1:00pm, Tuesday and Thursday 5:00pm-9:00pm Alternating Friday/Saturday shifts 9:00am-6:00pm Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: High School Diploma or G.E.D required. Ability to express self effectively and concisely, both orally and in writing. Knowledge of Internet and database services. Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Incumbent will be responsible for screening and evaluating youth who are alleged to have committed an offense or are at risk to commit an offense, providing crisis intervention services and linkage to needed community resources in order to divert youth from formal court involvement and providing case oversight during the service linkage. Incumbent will report to the C.A.R.E. Center Supervisor and/or the Director of Court Services. Bachelor's Degree in Sociology, Criminal Justice, Counseling, Psychology, Education, or a related field is required, along with related training and/or four (4) years of experience working with at-risk youth. Must have a valid Ohio driver's license. Must assume a flexible work schedule and be available outside normal business hours. * Attends intake triage meetings and screens all incoming referrals to determine appropriate course of action to be taken in an attempt to take the least restrictive measure needed to address the referral; * Provides crisis intervention, case management, and family linkage to other community and social service providers in an effort to divert youth from formal court involvement and detention; * Develops a plan with client and family members to address needs of the youth and family; * Maintains positive working relationship with juveniles and families of diverse cultural, racial, religious, and socioeconomic backgrounds; * Works with parents to establish positive parenting skills and with youth to promote positive behavior change; * Provides crisis intervention for clients by assessing their situation and directing the family to suitable solutions or providing appropriate referrals; * Monitors and follows up on assigned cases; * Prepares various data, reports outcomes, documents ongoing program statistics and produces related reports; * Serves on various planning and development committees as directed; * Participates in groups, positive activities, and programs as needed; * Collects and delivers resources such as food, clothing, books, etc. to families as needed; * Participates in community events relevant to the promotion of the C.A.R.E Center program; * Builds and maintains positive relationship with juveniles, families, community partners and law enforcement; * Complies with all documentation, supervision, and training requirements designed for the program; * Receives and responds to calls from law enforcement personnel/agencies, including calls outside normal business hours and on weekends and participates in the on-call rotation; and * Documents and maintains accurate and updated records using appropriate case management systems and databases.

The Guest Experience Assistant ensures Cleveland Metroparks Zoo guests have a positive experience throughout their journey and works towards a seamless end-to-end customer experience. The Guest Experience Assistant executes the day-to-day registration and scheduling aspects of public programs, education programs, special event ticket sales and admission sales while training and providing supervising support for seasonal Guest Resource Center staff and monitoring the public areas of the Guest Resource Center area.

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Monday and Thursday 4:00pm-8:00pm, Tuesday 3:00pm-7:00pm * Alternating Friday/Saturday shifts 9:00am-6:00pm * 2-in-5 Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Monday 9:00am-1:00pm, Tuesday and Thursday 5:00pm-9:00pm * Alternating Friday/Saturday shifts 9:00am-6:00pm * Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Job Title: Client Engagement Specialist Location/Schedule: Drop In Center, Cleveland, OH (Hybrid work), M-F 10:00am - 6:00pm Employment Type: Full-time, Non-Exempt About Cleveland Rape Crisis Center Cleveland Rape Crisis Center (CRCC) supports survivors of rape and sexual abuse, promotes healing and prevention and advocates for social change. CRCC was founded in 1974 in response to Cleveland's long-standing need for services to assist survivors of sexual assault. CRCC offers services in Cuyahoga, Ashtabula, Geauga and Lake counties such as legal advocacy, case management, and therapy services. We also do education and outreach work, to educate the community on sexual violence and human trafficking prevention. The Client Engagement Specialist (CES) is responsible for providing ongoing trauma-informed support and client engagement services to the guests of the Human Trafficking Drop-In Center. The CES position provides a broad range of services as the guests visit and engage in programming. Key Responsibilities Assure that all guests and visitors to the Human Trafficking Drop-In Center are greeted warmly Assist guests in a trauma-informed manner, provide information, crisis support, crisis intervention, and de-escalation Conduct engagement sessions including all necessary paperwork Create and maintain new and returning guest's client records Assist guests with daily living skills, including laundry, budgeting, locating safe and affordable housing, referrals to community linkages, applying for federal food assistance or medical assistance, and workforce development Assist Case Management with administrative duties to ensure quality of care Assist with developing curricula and facilitates training for guests Follow opening/closing procedures at the Drop-In Center Assist with ensuring that the drop-in center is presentable for guests. Perform housekeeping tasks (e.g. launder towels, clean restrooms/shower rooms, empty trash, vacuum/clean floors, and general housekeeping) Interface with building-related providers as needed (e.g. plowing, landlord) Build connections with community partners and make presentations about CRCC's services Maintain the confidentiality of clients at all times Maintain client files, outreach, and activities in agency's database Outreach and Tabling Education, Experience, Licenses, & Certifications High school diploma/GED 2 years of experience in a related field providing direct services to the community in a human services capacity (e.g. donations for homeless, shelters, churches, community counseling/drop-in centers) May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position Salary & Benefits Salary Range: $42,000 - $44,000 annually Comprehensive benefits package including but not limited to health, dental, and vision insurance, 403b retirement and match, 10 paid holidays, generous PTO, and professional development opportunities - for employees who meet benefit eligibility requirements This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.

Position: Part-Time Customer Service Representative Schedule: Monday - Friday | 9:00 AM - 2:00 PM (EST) Job Type: Part-Time (25 hours per week) Compensation: wages starting at $21/hr (no prior industry experience required!) Join Our Team! Do you enjoy working with customers, staying organized, and keeping an office running smoothly? Ciro's Sewer Cleaning is seeking a Part-Time Customer Service Representative to support our branch with customer phone handling, scheduling, administrative tasks, and service coordination. In this role, you'll work directly with our office and field teams to ensure customers receive accurate information, timely scheduling, and the highest level of service. If you're dependable, friendly, comfortable learning our systems, and able to multitask in a fast-paced service environment, this position is a great opportunity! What You'll Do * Answer inbound customer calls and listen to service needs * Schedule appointments, service calls, or inquiries using company procedures * Communicate with field personnel to assist with scheduling and workflow updates * Enter customer notes, service requests, and call documentation into office systems * Support payment processing, invoicing, data entry, and general office administrative tasks * Help keep the office organized through filing, record maintenance, and accurate documentation * Provide professional service and assist with customer follow-up when needed * Perform additional office support duties as requested by the Branch Manager What We're Looking For * Customer service or administrative experience (preferred in plumbing, HVAC, dispatching, or similar industries) * Strong communication and phone etiquette * Ability to learn office systems quickly and accurately enter customer information * Comfortable with Microsoft Office: Outlook, Excel, Word * Organized, dependable, and capable of multitasking * Able to work independently and maintain professionalism at all times Why Join Us? Ciro's Sewer Cleaning is committed to delivering outstanding service to our customers and supporting our employees with a collaborative team environment. This role offers a consistent daytime schedule, hands-on office experience, and growth potential for employees who want to expand into dispatching, administrative support, or customer solutions roles over time. Benefits & Perks (Part-Time roles may have different benefit eligibility requirements; specifics can be confirmed during the interview process) * Stable daytime schedule * Supportive and friendly branch environment * Opportunities for professional growth and skill development * Employee referral program * Potential cross-training opportunities in office administration or dispatching Work Location * On-site at Ciro's Sewer Cleaning Branch Office * Employees must be able to reliably commute to the branch Ready to Apply? If you're a motivated, detail-oriented individual who enjoys customer interaction and office support, we'd love to hear from you. Apply today and bring your talent to a team that values outstanding service and commitment! Work Setting * Office, on-site * Monday-Friday, 9:00 AM - 2:00 PM (EST) * Part-Time

Job SummaryThe Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement. Key ResponsibilitiesLeadership & Talent DevelopmentPartner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed. Support the development of team members by ensuring timely and accurate completion of training programs. Coach and mentor employees to improve performance and prepare for future leadership roles. Promote a culture of accountability, recognition, and professional growth across all assigned locations. Operational ExcellenceMonitor KPI's for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized. Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites. Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved. Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues. Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment). Ensure consistent execution of company programs, policies, and procedures across all locations. Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality. Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance. Financial & Business PerformanceSupport Truck Service Directors and Group Managers in achieving or exceeding regional budget goals. Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability. Ensure accurate and timely completion of required reports and financial documentation. Customer & Brand ExperienceChampion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations. Actively solicit and incorporate customer and employee feedback to improve operations. Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance. Resolve brought up customer concerns promptly and professionally. Compliance & SafetyEnsure adherence to all federal, state, and local regulations impacting site operations. Promote a culture of safety for employees and customers; enforce compliance with all safety protocols. Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies. Key Performance Indicators (KPIs) Compliance with company programs and operational standards. Achievement of regional financial targets and expense control goals. Completion of all required training programs within established timelines. Customer satisfaction scores and resolution of called out issues. Safety compliance and reduction of incident rates. What We'd Like to SeeHigh School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry. 7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry. Proven success managing multi-site operations and leading large teams. Strong discernment, including experience managing budgets, P&L, and operational KPIs. Knowledge of Root Cause Analysis tools and Problem Solving techniques. Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software. Travel requirement is approximately 50-75%. Valid driver's license With Us, You'll EnjoyCompetitive salary and annual bonus opportunity Medical, dental, vision, and life insurance 401(k) with company match Paid vacation and holidays Tuition reimbursement Company-paid training and advancement opportunities Relocation assistance (relocation not required) Not all benefit plans are available to all team members. For a full list, visit: ************ ta-petro. com/careers/working-at-ta-travel-centers Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can return every traveler to the road better than they came only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Typical Physical DemandsThis role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation. Work EnvironmentThis role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections. DisclaimerThis may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason. Why join us At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits ( **************************** com/landing. html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Clerical Specialist- Homestead (4625-20) Deadline to Apply: Open Until Filled Work Location: Human Resources Department 138 East Court Street Cincinnati, OH 45202 Work Hours: 80 Hours Bi-Weekly Salary Range: $16.50 to $25.00 per hour Benefits of Working for Hamilton County: Generous Paid Time Off: 11 Paid Holidays, Paid Vacation and Sick Time, Paid Parental Leave Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more! Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Requirements (Education, Experience, Licensure, Certification): Preferred Qualifications: Analytical and problem-solving abilities when reviewing documents and reports Strong Customer Service skills Ability to work efficiently and prioritize work assignments Proven, reliable attendance Job Duties (Summary): Provide support and coverage for the front desk Communicate professionally and effectively with property owners and government entities Experience and Skills Excellent written and verbal communication skills Familiarity with Microsoft Office tools and/ or Microsoft Office tools support Positive attitude and desire to learn Ability to work efficiently and prioritize work assignments Previous customer service experience is a plus Contact Information: Send cover letter and resume with salary requirements to Hamilton County Auditor Jessica E. Miranda, 138 E. Court St. Rm 304A Cincinnati, Ohio 45202. Attn: Amy Humphrey or email Ms. Humphrey at *******************************. An Equal Opportunity Employer.

Clerical Specialist- Homestead (4625-20) Deadline to Apply: Open Until Filled 138 East Court Street Cincinnati, OH 45202 Work Hours: 80 Hours Bi-Weekly Salary Range: $16.50 to $25.00 per hour Benefits of Working for Hamilton County: * Generous Paid Time Off: 11 Paid Holidays, Paid Vacation and Sick Time, Paid Parental Leave * Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more! * Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Requirements (Education, Experience, Licensure, Certification): Preferred Qualifications: * Analytical and problem-solving abilities when reviewing documents and reports * Strong Customer Service skills * Ability to work efficiently and prioritize work assignments * Proven, reliable attendance Job Duties (Summary): * Provide support and coverage for the front desk * Communicate professionally and effectively with property owners and government entities Experience and Skills * Excellent written and verbal communication skills * Familiarity with Microsoft Office tools and/ or Microsoft Office tools support * Positive attitude and desire to learn * Ability to work efficiently and prioritize work assignments * Previous customer service experience is a plus Contact Information: Send cover letter and resume with salary requirements to Hamilton County Auditor Jessica E. Miranda, 138 E. Court St. Rm 304A Cincinnati, Ohio 45202. Attn: Amy Humphrey or email Ms. Humphrey at *******************************. An Equal Opportunity Employer.

Definition Under direction, is responsible for leading and participating in billing, billing adjustments, and/or responding to customer inquiries; performs related duties as required. Examples of Work (Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.) * Conducts interviews over the telephone or in person in order to obtain information to initiate, revise, or terminate a customer service account or schedule a service date; * Prepares correspondence to customers, coworkers, supervisors, or the general public as appropriate; * Operates and monitors a mainframe computer system and peripheral devices for billing purposes; * Assists in training personnel in customer service activities and work procedures; * Audits maintenance charges, finalized accounts, deposits, interest accruals, billing, and billing adjustments to ensure billing accuracy; * Estimates customer consumption based on previous readings and other data; * Monitors public and commercial accounts and recalculates billings as necessary; * Audits billing balances and revenues by comparing monies received with amounts registered, balancing books when errors are detected; * Answers customer inquiries over the telephone or in person regarding utility rate calculations, department/division policies and procedures, and City Codes; * Maintains records and prepares reports on utility usage and field service action results, generating service requests as needed; * Acts as a lead worker within a work unit or at an assigned work location. Minimum Qualifications Two (2) years of experience in customer relations and/or customer service that involves account maintenance, billing, billing adjustments, customer inquiries, or service complaints. Test/Job Contact Information The names of the applicants passing this administration of this exam will be used to create a NEW, OPEN COMPETITIVE, eligible list for this classification. If you are interested in having your name included on the new eligible list, you will need to apply for this exam within the filing period and successfully complete all phases of the testing process. Questions regarding this process can be directed to the Test Center at ************. The examination process will consist of a computer skill exam weighted 100%, covering Audio Calls/Emails, Water/Power Customer Inquiries, Problem Sensitivity, Multitasking, Customer Service, and 2016/2019 Word, Outlook, and Excel. The exam is expected to be administered in early January. Approved applicants will be notified by mail/email of their scheduled test date and time. All applicants must complete all phases of the testing process in order to receive a final score. The names of all candidates who pass this examination will remain on the eligible list for two years, unless the eligible list is replaced prior to or extended beyond the two years. If a candidate's name is certified and the candidate is to be considered for employment, the hiring process will include one or more interviews, a criminal background check, and a pre-employment drug test. The certification process will be: Fixed Band The City of Columbus is an Equal Opportunity Employer

Customer Service Representative (4528-06) Work Location: Cincinnati, OH Your Benefits Working for Hamilton County! Starting Pay: $19.14 per hour Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! We serve the residents of Hamilton County in more ways than you may realize! We make a difference in your everyday life with road maintenance, economic development, emergency response, public safety, services for our children and our families within the community, and more! Requirements (Education, Experience, Licensure, Certification): High School Diploma or GED college-level coursework in secretarial science supplemented by one (1) year related experience or equivalent combinations of training and/or experience which evidences an advanced knowledge of secretarial science demonstrable skill in typing. Valid driver's license issued by the state of residency. Job Duties (Summary): Provides quality customer service to walk-ins, customers, vendors and visitors; responds to inquiries from customers and vendors (e.g., issues regarding parking in unauthorized parking spots, lost money in the vending machines, processes special requests from customers, etc.); receives and screens telephone calls; deals with emergency and/or sensitive information; refers difficult or sensitive issues to appropriate personnel; serves on committees; interacts with various vendors in performance of job duties; coordinates fundraising charity drives for department; maintains schedules for conference rooms. Processes customer work order requests and information and dispatches to appropriate personnel in accordance with established procedures; handles emergency work order issues timely and with sensitivity, and informs assigned personnel; enters data into department work order system; answers questions related to status of work orders; verifies and checks on computer generated information, records and reports; prepares and provides computer generated records, reports and information; responds to basic computer questions from system users; serves as liaison with other agencies to clarify or confirm data; data enters mileage for fleet and produces various reports Performs routine clerical duties to assist with the efficient operation of the department (e.g., types and edits correspondence, memos, reports and other documents; maintains Director's and other various files; transcribes dictation; reproduces, files and distributes documents; receives and routes incoming faxes via the fax press; receives, sorts and distributes incoming mail; coordinates FedEx, UPS and I/O mailings/deliveries; responsible for inventory control and orders all office supplies; distributes gas card and monitors use; maintains locked Key-Box; maintains office equipment). Reviews “night” time cards to verify service hours; schedules, monitors and verifies vehicle usage and related records; assigns and maintains vehicle cell phones and related records. Demonstrates regular and predictable attendance. Performs other related duties Work Location: Facilities 1000 Main Street Cincinnati, OH 45202 Work Hours: Full-time/ 40 Hours a week Deadline to Apply: Open Until Filled

Benefits: Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Training & development Vision insurance Job Title: Front Desk Customer Service Representative Reports to: General Manager FLSA Status: Non-Exempt Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Duties and Responsibilities include the following. Other duties may be assigned. 1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. 2. Processes student registrations using effective sales/customer service techniques. 3. Schedules and manages birthday/pool parties. Supervises birthday party staff. 4. Resolves customer concerns/complaints using a professional approach. 5. Assists clients with purchases of merchandise and vending. 6. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. 7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. 8. Monitors snack shack area and provides guidance to snack shack staff. 9. Checks voicemail and email correspondence and responds in a timely manner. 10. Updates informational displays with accurate and timely promotions and literature. 11. Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager. 12. Makes collection calls to resolve open account problems. 13. Prepares twice daily student lesson schedules for use by instructors and management staff. 14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification required. Compensation: $13.50 - $16.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Job & Family Services Clerical Specialist (Full-Time) Under the direction of the Unit Supervisor as assigned: the clerical specialist duties may consist of: scheduling hearings, typing, proofreading, correcting various Administrative or Court documents, copying, scanning, faxing, distribution of correspondence, mailing documents, maintaining a tickle system, client interaction (telephone and in person), correspondence with third parties, maintaining excel spreadsheets, payment processing, payment analysis, organization and maintenance of case records, opens, closes and updates files, certifies orders and payment histories. Other duties as assigned. Functions of the Position * Specific functions will be designated by Unit assignment but may include any of the following* * Is familiar with and functions in accordance with the classification specifications and agency policies and procedures. * Presents self in a professional and culturally sensitive manner to co-workers, staff, other agency personnel and the public. * Returns phone calls and correspondence in a timely manner, adhering to agency policy and time frames. * Gathers information for statistical reports. * Completes special projects as assigned by the supervisor and/or administrator. * Copies, distributes and mails documents and maintains a tickle system to track various objection periods and timely responses. * Creates and keeps the Administrative Case Docket current with additions, updates and assignment of new case numbers; functions as Clerk of administrative records, opens, closes and updates same; certifies copies of Administrative Orders. * Types and prepares, from rough written copy or oral instructions, documents for the Administrative Hearing Officers including Findings and Recommendations, Administrative Hearing Decisions, Administrative Paternity and Child Support Orders, various other administrative orders, correspondence and reports and other documents as needed. Proofs copy and makes corrections. * Schedules administrative support hearings: types and mails notices of hearing by proper mail method, enters information on the Hearing Officer's calendar. * Responsible for word processing and typing of all documents, journal entries, correspondence and petitions necessary for the agency to operate under local, state and federal requirements. * Performs routine clerical functions such as filing, copying, mailing documents, answers, screens and directs calls, takes messages, greets visitors, retrieves and enters data on a computer, maintains records, copies, collates and distributes memos and policies. * Serves as point-of-contact regarding payment questions. Responsible to answer payment questions from clients and employers, research payment problems and work with appropriate staff to resolve issues. * Responsible to take child support payments, balance, and close system batches on a daily basis. Runs payment histories as requested by clients, agency personnel, Prosecutors' Office, courts, and other social service agencies as needed. * Assists with ordering, coordinating and distribution of supplies. Assists as needed with the pick-up, distribution, collection and postage of all building mail. * Responsible for reception duties such as greeting the public, answering questions and/or obtaining help if needed, scanning documents into the imaging system. * Works with support officers, supervisors, and administrator in enforcement of support orders. * Provides unit coverage as scheduled or when needed * Attends meetings and trainings as needed. Co-employees shall assist in the training of new employees as the employer determines necessary and practical for the efficient operation of the department. * Meets all job safety requirements and all applicable OSHA safety standards that pertain to job duties. * Collects and drops off agency mail at the post office and other county locations using the agency vehicle or personal vehicle. * Performs other duties as assigned. Knowledge, Skills and Abilities Knowledge of: Federal, State and local laws, rules and regulations pertaining to Child Support; agency policies concerning support enforcement; computers and programs (SETS, CRISE, Kidstar, OnBase, Word, Excel, Power Point, Outlook, Compass Capture); agency computer operations; office equipment; office practices and procedures; Child Support forms. Skill in: Organization, oral communication; operating machines (e.g., phone equipment, copier, fax, postage meter); opening, sorting and distributing mail; typing and data entry; word processing; written communication; performing computer operations (i.e., update database information); maintenance and repair of small office machinery (i.e., fax machines, copiers) operating a motor vehicle. Ability to: Answer and transfer incoming calls; take phone messages; give or exchange facts or routine information; answer routine questions/inquires; resolve recurring, standard problems; assist at front desk; perform a full range of standard clerical assignments; compile records; maintain accurate records and logs; maintain and update client files and records; complete forms; open, sort and distribute mail; type; enter data using keyboard; arrange information numerically, chronologically and alphabetically; sort items into categories according to established methods; read, copy and record figures; comprehend written materials; work independently; work with others; use computers; exert light to moderate physical effort with ability to lift 20 lbs. Qualifications One (1) year experience in a business or agency which has involved substantial application of laws or regulations in the performance of work, such as child support program, family law practice, collection agency or a federal/state assistance agency or an equivalent combination of training and experience that would provide the necessary skills and abilities to perform the essential functions of the job. Preferred but not required: An associate degree or bachelor's degree from an accredited institution Additional Requirements Must successfully undergo BCI background check. Successfully complete an alcohol and drug screening Possess a valid Ohio Driver's License Provide proof of eligibility to work in the United States Inherently hazardous or physically demanding working conditions: May encounter irate clients or individuals; may have some exposure to individuals with contagious or communicable disease; is occasionally exposed to unsanitary conditions (insect infestation, bodily wastes), odors; may have some exposure to common chemicals found in an office environment, such as toner and correction fluid. Base Rate: $15.19 per hour APPLICANTS CAN SUBMIT A RESUME TO **************************