Customer Service Representative jobs at U.S. Department of the Treasury - 290 jobs

We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

General Job Information $20.00 PER HOUR This position is located in the District of Columbia Board of Elections (BOE), Office of the Executive Director, Election Worker Recruitment and Training Division, whose mission is to enfranchise eligible residents, conduct elections, and assure the integrity of the electoral process as mandated by both federal and local laws. The BOE is expanding its mission to increase civic participation and provide citizens of the District of Columbia with vital information and data for the purpose of enhancing the voter experience. The incumbent works closely with the Program Manager and the Election Training Coordinator. During each election cycle, the BOE must recruit, train, and place approximately 2,500 election workers in 75 Voter Centers located throughout Washington, D.C. Given the unique importance of the position of the Election Workers during the electoral process and the sensitivity of this highly visible position, BOE seeks individuals with call center/customer service experience to serve as a part of the election administration team. .DUTIES AND RESPONSIBILITIES The incumbent will contact potential election workers to schedule them for training, enter the critical election worker information into a secure database, confirming training dates, assign each election worker to a specific Voter Center location, monitor email and voicemail daily, respond to all messages either verbally or through email correspondence, log all communications in the Call Center record, assist with collecting and organizing post-election documents from all Vote Centers, maintain a well-organized filing system, and immediately following the election, collect all necessary information for the submission of election workers' payroll. Education AND Experience Incumbent should have call center and data entry experience. Three (3) years of service is experience preferred. Candidates should be comfortable working in high-performance, quota-based environments. Successful candidates must enjoy interacting with the public and have patience for resolving conflicts. Candidates also must be comfortable interacting with highly diverse populations. Licensure/Certification None Work Environment Work is primarily sedentary and performed in the normal office setting, and makes no unusual physical demands. Some standing, walking, handling, and carrying of light to moderately heavy objects (such as boxes of records, etc.) is required. No special physical demands are required to perform the work. Attendance at mandatory training sessions is required for all employees. OTHER SIGNIFICANT FACTS First Screening: Wednesday, January 28, 2026 Collective Bargaining: This position is NOT under a collective bargaining agreement Tour of Duty: Monday - Friday: 8:15 A.M. - 4:45 P.M. (30 - 40 Hours Per Week) (Some evenings, weekends, and holidays are required) The incumbent will be required to work an extended shift on Election Day. Incumbent MUST Be Punctual, Reliable, And Flexible. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

General Job Information This position is in the Department of Employment Services, Office of Customer Experience. The Department of Employment Services (DOES) mission is to connect District residents, job seekers, and employers to opportunities and resources that empower fair, safe, effective working communities. The primary function of this position is to address unresolved customer concerns. The incumbent provides information and referral services that link the customer to available community and agency resources. Additionally, the incumbent of this position addresses unresolved issues between the customers and various components of the department that provide services. Duties and Responsibilities Reviews unusual or complex requests or complaints to provide resolution to customers. Interviews the customer to assess the individual service needs. Uses database technology to capture relevant customer information, identify available resources and provide general information on available services. Develops a relationship with the customer by empathizing with and understanding the customer's position. Maintains a courteous warm, sincere, non-judgmental, and respectful demeanor, always demonstrating a high level of professionalism. Responds to customer inquiries relating to general agency information, request for telephone numbers, unemployment compensation, workforce development inquiries, job services and complaints. Receives and evaluates calls from customers requesting assistance or information and takes the appropriate action, as directed by the situation and mandated in the directives to respond to the needs of the customers. Exercises sound judgment and remains calm under extreme pressure while solving complex problems and/or handling escalated phone calls. Interviews callers to obtain vital or all necessary information to ensure a prompt and accurate response to each situation with one phone call, employing the-one stop call resolution approach. Qualifications and Education Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression. Licensures, Certifications, and other requirements None Work Conditions/Environment The work is performed in a normal office setting. Other Significant Facts Tour of Duty: Monday-Friday 8:30 am- 5:00 pm or Varies Operating Status: In-Person reporting, flexible and limited telework options available upon position eligibility and operational needs. Promotion Potential: No known promotion potential Duration of Appointment: Career Service - Term NTE 13-Months Pay Plan, Series and Grade: CS-0301-9 Salary: $54,183-$69,770 Based on qualifications and funding Collective Bargaining Unit (Union): This position is not covered by a Collective Bargaining Unit. Position Designation: This position has been designated as Security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable. Residency Requirement: Applicants claiming "Residency Preference" will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Deliver outstanding customer service by promptly and courteously addressing customer inquiries and concerns while ensuring efficient resolution. Proficiently escalate complex issues to the relevant personnel for effective resolution, maintaining professionalism and courtesy throughout all interactions. Applicants are encouraged to attach a resume and cover letter. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: * Operates in call-center and in-person environments. * Assist customers over the phone or in person with requests for utility service connections, disconnections, and transfers. * Provide guidance to customers on using the Customer Self-Service Portal and assist with auto-draft maintenance. * Address customer inquiries related to utility services, leaks, and billing concerns. * Assess the accuracy of meter readings and charges on utility accounts, calculating adjustments and updating records as necessary. * Generate work orders for commercial and residential customers for service requests such as connections, disconnections, transfers, and re-reads, including billing applicable fees. * Review payment histories and make decisions on contract terms and durations. * Prepare Meter Data Management (MDM) system reports for water and electricity usage review for the customer. * Maintain knowledge of department policies, billing rate structures, and operational processes to provide accurate guidance and information to customers. * Provide customers with information on utility-related events to enhance awareness and understanding. * Process utility payments received from customers; reconcile cash drawers; and follows proper internal cash controls * Perform any additional duties as assigned. MINIMUM REQUIREMENTS: Education, training, and Experience Guidelines High School graduate, or its equivalent, 10-key by touch, and two (2) years of related customer service and cash handling experience required, OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities. Preferred qualifications: Bilingual language skills. Knowledge of: * Call center environments. * Effective customer relations practices. * Demonstrates proficiency in computer skills. * Credit collection practices. * Basic accounting and billing procedures. * Federal, State and Local laws. * City practice, policy and procedures. Skill in: * Performing data entry; operate a 10-key calculator. * Using computers and related software. * Executing oral and written instructions and reports. * Communicating effectively, both orally and in writing. * Establishing and maintaining effective working relationships. * Working with utility rates and procedures. * Interpreting utility bills for customers and making decisions as to their validity. * Analyzing data and problem-solving. * Interpreting meter readings for customers. * Adding and balancing payments; figures utility bills, provides analytic review of trend analysis. LICENSES AND CERTIFICATION REQUIREMENTS Valid Class "C" Texas driver's license. PHYSICAL DEMANDS AND WORKING ENVIRONMENT Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, kneeling, crouching, crawling, bending, twisting, climbing, balancing, vision, hearing, talking, and use of foot controls. Hiring Range: $19.29 - $24.17, hourly. #LoveWhereYouWork! Check out the benefits of working with us here Regular-Full time If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Rate of Pay: $17.88 - $20.38 Status: Open Until Filled is on-site Monday-Friday (no remote options) This is the journey level position of three levels that reports to an assigned Supervisor of Customer Service. This position is responsible for entering meter data readings and assisting customers with billing inquiries. * Assists customers (phone or walk-in) with billing inquiries or complaints. * Processes applications for connection, disconnection, or transfer of utility service by phone or in person. * Verifies no outstanding/delinquent accounts before processing connection or transfer of service. * Determines required amount of commercial deposits by calculations based on size and type of individual account. * Completes form letter of credit for customers. * Determines printing priority for work orders to be distributed to service workers for initiation and/or termination of service. * Tracks late deposit assessments and notifies customer or disconnects service. * Verifies inspections before processing applications to install permanent electrical meters. * Enters requests for refund checks from overpaid accounts into the computer system. * Processes and completes non-payment service orders and generates disconnection orders for returned checks and payment agreements. * Generates service orders to verify service disconnected for non-payment. * Requests checks to reimburse Cashier's petty cash. * Enters meter readings into computer to insure proper billing. * Records results and assigns charges for meter tests performed on electric and water meters and mails appropriate correspondence to customer. * Handles returned checks from banks by debiting accounts with necessary charges. * Generates charges to customer's account for established fees. * Processes accounts for addition to budget billing program. * Codes accounts in computer system for health hardships and senior discounts. * Processes credit card payments by phone. * Assists the Final Billing Representative by transferring balances to active accounts and entering check requests for over payment on final bills. * Relieves Switchboard Operator daily during lunch hours and vacation as assigned. * Performs other related duties as required. Preferred Qualifications: * High school graduate or GED and a minimum of two years of related customer service experience in a similar operation. * Must have a pleasant speaking voice (English) and ability to interact with customers in an effective and courteous manner. Ability to speak Spanish as a second language preferred. * Knowledge of general office procedures, appropriate professional dress, and skill in the use of a personal computer to retrieve and enter account information into database, and modern office equipment (i.e. calculator, copier, FAX, switchboard, credit card processor). * Knowledge and skill using business mathematics. Ability to accurately record numeric and other information into the billing database. * Ability to work under deadlines and pressures, as all related work must be completed by the end of the business day. Disclaimer Successful candidates are required to submit to drug screen & background inquiry.

Job DescriptionRate of Pay: $17.88 - $20.38 Status: Open Until Filled is on-site Monday-Friday (no remote options) This is the journey level position of three levels that reports to an assigned Supervisor of Customer Service. This position is responsible for entering meter data readings and assisting customers with billing inquiries. Assists customers (phone or walk-in) with billing inquiries or complaints. Processes applications for connection, disconnection, or transfer of utility service by phone or in person. Verifies no outstanding/delinquent accounts before processing connection or transfer of service. Determines required amount of commercial deposits by calculations based on size and type of individual account. Completes form letter of credit for customers. Determines printing priority for work orders to be distributed to service workers for initiation and/or termination of service. Tracks late deposit assessments and notifies customer or disconnects service. Verifies inspections before processing applications to install permanent electrical meters. Enters requests for refund checks from overpaid accounts into the computer system. Processes and completes non-payment service orders and generates disconnection orders for returned checks and payment agreements. Generates service orders to verify service disconnected for non-payment. Requests checks to reimburse Cashier's petty cash. Enters meter readings into computer to insure proper billing. Records results and assigns charges for meter tests performed on electric and water meters and mails appropriate correspondence to customer. Handles returned checks from banks by debiting accounts with necessary charges. Generates charges to customer's account for established fees. Processes accounts for addition to budget billing program. Codes accounts in computer system for health hardships and senior discounts. Processes credit card payments by phone. Assists the Final Billing Representative by transferring balances to active accounts and entering check requests for over payment on final bills. Relieves Switchboard Operator daily during lunch hours and vacation as assigned. Performs other related duties as required. Preferred Qualifications: High school graduate or GED and a minimum of two years of related customer service experience in a similar operation. Must have a pleasant speaking voice (English) and ability to interact with customers in an effective and courteous manner. Ability to speak Spanish as a second language preferred. Knowledge of general office procedures, appropriate professional dress, and skill in the use of a personal computer to retrieve and enter account information into database, and modern office equipment (i.e. calculator, copier, FAX, switchboard, credit card processor). Knowledge and skill using business mathematics. Ability to accurately record numeric and other information into the billing database. Ability to work under deadlines and pressures, as all related work must be completed by the end of the business day. Disclaimer Successful candidates are required to submit to drug screen & background inquiry. Powered by JazzHR UxzpGRuqog

DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Always wanted to work in a law enforcement role either supporting or being an officer? Join this unique division that maintains the safety and compliance of our transportation network around the state at our borders. Our Enforcement and Compliance division offers roles from customer support, to dispatching, all the way to senior management! CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: PORT OF ENTRY I-15 MILEPOST 1 ST GEORGE, UT 84790 Posting Details: Salary: $34,713.54 Grade: 15 Closing Date: 01/27/2026 Job Summary: Under general supervision the CSR 2 will perform variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ECD Port Operations. May screen and weigh or assist with weighing commercial vehicles. Provide Face to Face customer contact. Examines vehicle registrations and other documents to determine authenticity. Issue permits and calculates, collects appropriate fees and taxes and completes associated cash reconciliations. Is responsible for security of cash receipts, information and a wide variety of accountable forms. Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Overnight travel may be required. Background check is required. Job Duties: Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures. Resolves customer issues, problems and/or concerns. Provides information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities. Performs duties which involve continual public contact. Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs. Issues applicable permits, routes over-dimensional loads and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must Identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement • Practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani • Federal OSHA, State and County regulations and policies regarding safe work practices • Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules) • EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB) Skills in: • Maintain working relationships with other agency divisions, the public, employees and contractors • Strong math, critical thinking, research and complex analysis • Problem solving and conflict resolution, interpersonal and employee relations • Multi-tasking and time management of multiple and sometimes competing priorities and deadlines • Decision making • Oral and written communication in the preparation of clear concise reports, correspondence and PowerPoint presentations • Google Platform Ability to: • Read, comprehend, and interpret detailed, complex written material • Conduct research and compile findings • Handle a variety of complex, sensitive and confidential materials simultaneously • Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic • Remain professional under stress • Work independently without supervision • Interact tactfully, persuasively and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds • Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities • Handle face to face contact with irate individuals Selective Preference(s): 2 or more years administrative and/or operations support experience meeting the knowledge, skills, and abilities. Pre-Employment Requirements: Valid Driver's license with acceptable driving record. As this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. Join our team! We are hiring a Customer Service Representative for our Modesto or French Camp office. This is a fully onsite position. Training Schedule: Monday to Friday from 8:00 to 4:30pm After Training: Monday to Friday from 8am to 5pm Our Vision: Continuously improve the health of our community. Our Mission: We provide healthcare value and advance wellness through community partnerships. What You Will Be Doing: Under direct supervision, the Customer Service Rep is responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment. Essential Functions: Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person. Researches and resolves issues related to claims and authorizations; monitors progress. Researches and resolves complex eligibility issues; monitors progress. Creates required documentation, including but not limited to call logs and other tracking systems. What You Bring: Knowledge, Skills, Abilities and Competencies Produces work that is accurate and complete. Actively learns through experimentation when tackling new problems, using both successes and failures to learn. Rebounds from setbacks and adversity when facing difficult situations. Knows the most effective and efficient process to get things done, with a focus on continuous improvement. Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people. Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards. Strong listening skills, with the ability to accurately receive and understand messages. Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations. Ability to work independently and as part of a team. Demonstrates a commitment to HPSJ's strategy, vision, mission and values. Ability to read, understand and apply complex written guidelines, instructions and other materials. Ability to compare and discern the difference between multiple sets of data or information. Basic arithmetic skills. Basic knowledge of contact center systems. Basic skills in Windows, Word, Excel and Outlook. Ability to navigate multiple systems and resources simultaneously. Ability to handle confidential information with appropriate discretion. Ability to speak and be understood in English. Proficiency (as defined by HPSJ's Cultural and Linguistics Program) in one of HPSJ's threshold languages may be required, depending on business requirements. Must type 40 WPM. Must pass Call Center Listening Skill test with a score of 71+. Preferred Ability to efficiently and effectively handle calls of heavy volume (50-100 per day), including documentation and resolution. Knowledge of Medi-Cal programs Knowledge of Medicare DSNP programs Knowledge of managed care Knowledge of medical policy benefits and exclusions Knowledge of medical terminology Knowledge of ICD and CPT coding. What You Have: Education and Experience High school diploma or general education degree; and Customer Service experience. Preferred Associate's Degree Experience in customer service in a health plan, managed care, Medicare DSNP and/or Medi-Cal. At least one year handling heavy call volume (50-100 calls per day). Licenses, Certifications None. What You Will Get: HPSJ Perk Competitive salary Robust and affordable health/dental/vision with choices in providers Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays) CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan Two flexible spending accounts (FSAs) Employer-Paid Term Life and AD&D Insurance Employer-Paid Disability Insurance Employer-Paid Life Assistance Program Health Advocacy Supplemental medical, legal, identity theft protection Access to exclusive discount mall Education and training reimbursement in addition to employer-paid elective learning courses. A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do. A shorter commute - if you're commuting from the Central Valley to the Bay Area. Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects. Physical Demands Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel. We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit. HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics. Important Notice : This is not a contract between HPSJ and the employee performing the job. The duties listed in the may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. Join our team! We are hiring a Customer Service Representative for our Modesto or French Camp office. This is a fully onsite position. Training Schedule: Monday to Friday from 8:00 to 4:30pm After Training: Monday to Friday from 8am to 5pm Our Vision: Continuously improve the health of our community. Our Mission: We provide healthcare value and advance wellness through community partnerships. What You Will Be Doing: Under direct supervision, the Customer Service Rep is responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment. Essential Functions: Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person. Researches and resolves issues related to claims and authorizations; monitors progress. Researches and resolves complex eligibility issues; monitors progress. Creates required documentation, including but not limited to call logs and other tracking systems. What You Bring: Knowledge, Skills, Abilities and Competencies Required Produces work that is accurate and complete. Actively learns through experimentation when tackling new problems, using both successes and failures to learn. Rebounds from setbacks and adversity when facing difficult situations. Knows the most effective and efficient process to get things done, with a focus on continuous improvement. Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people. Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards. Strong listening skills, with the ability to accurately receive and understand messages. Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations. Ability to work independently and as part of a team. Demonstrates a commitment to HPSJ's strategy, vision, mission and values. Ability to read, understand and apply complex written guidelines, instructions and other materials. Ability to compare and discern the difference between multiple sets of data or information. Basic arithmetic skills. Basic knowledge of contact center systems. Basic skills in Windows, Word, Excel and Outlook. Ability to navigate multiple systems and resources simultaneously. Ability to handle confidential information with appropriate discretion. Ability to speak and be understood in English. Proficiency (as defined by HPSJ's Cultural and Linguistics Program) in one of HPSJ's threshold languages may be required, depending on business requirements. Must type 40 WPM. Must pass Call Center Listening Skill test with a score of 71+. Preferred Ability to efficiently and effectively handle calls of heavy volume (50-100 per day), including documentation and resolution. Knowledge of Medi-Cal programs Knowledge of Medicare DSNP programs Knowledge of managed care Knowledge of medical policy benefits and exclusions Knowledge of medical terminology Knowledge of ICD and CPT coding. What You Have: Education and Experience Required High school diploma or general education degree; and Customer Service experience. Preferred Associate's Degree Experience in customer service in a health plan, managed care, Medicare DSNP and/or Medi-Cal. At least one year handling heavy call volume (50-100 calls per day). Licenses, Certifications None. What You Will Get: HPSJ Perk Competitive salary Robust and affordable health/dental/vision with choices in providers Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays) CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan Two flexible spending accounts (FSAs) Employer-Paid Term Life and AD&D Insurance Employer-Paid Disability Insurance Employer-Paid Life Assistance Program Health Advocacy Supplemental medical, legal, identity theft protection Access to exclusive discount mall Education and training reimbursement in addition to employer-paid elective learning courses. A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do. A shorter commute - if you're commuting from the Central Valley to the Bay Area. Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects. Physical Demands Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel. We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit. HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics. Important Notice : This is not a contract between HPSJ and the employee performing the job. The duties listed in the may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

WHO WE ARE: The Texas Workforce Commission (TWC) administers the Unemployment Benefits and Tax programs in Texas. Employer-paid state unemployment taxes and reimbursements pay for state unemployment benefits and are an investment in the state workforce. The Employer Services Desk (ESD) is the front line in supporting employers as they navigate day to day decisions related to managing unemployment benefit claims and their Tax account. We strive to provide supportive education and guidance to our customers in these areas. TWC is seeking to fill 2 Customer Service Representative (CSR) II positions responsible for handling Employer inquiries. This position will be reporting to UI (Unemployment Insurance) Client Services in Austin or in one of the Tele-Centers (Fort Worth, McAllen, San Antonio). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: A Texas resident with professional communication skills who can provide exemplary customer service to employers reaching out for UI benefit program assistance. To be successful as a customer service representative, you will have a passion for serving people and be able to work both independently and collaboratively as part of a supportive team. You must also be an individual who enthusiastically shares our department's E.P.I.C. vision and values in a positive, high-paced, energetic team environment. SUCCESSFUL CANDIDATES WILL: * Be able to successfully complete Employer Services Desk training. * Have great listening/communication skills including interviewing techniques. * Be comfortable working in a fast-paced, constantly changing work environment. * Have excellent data entry, typing and computer navigational skills. * Have knowledge or experience in customer service principles. * Adapt to call center telephone and technology requirements. * Quickly learn and be proficient in Employer Services for both UI and Tax programs. * Have a proven track record of good judgment and decision making at work. * Understand the importance of being at work when scheduled and strict adherence to work schedule. * Be open to feedback and have a professional approach to adjusting as needed. WHAT YOU WILL DO: The Customer Services Representative II performs routine (journey-level) customer service work providing immediate service delivery by telephone. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. WHAT YOU WILL BE RESPONSIBLE FOR: * Responding to and resolving routine Employer UI/Tax inquiries received both through inbound calls, and online callback forms. * Assisting employers in navigating and becoming self-sufficient in using all employer self-service options available on the TWC website. * Ensuring a positive and exemplary experience. * Providing accurate, valid, and complete information to employers using the right methods and tools. * Maintaining a composed and professional demeanor while handling challenging calls. * Identifying and escalating priority issues for resolution or coordinating with other departments to assist the employer. * Documenting all employer contacts and accurately processing documents or pending issues. * Taking complete fact-finding when employers call to respond to UI Claims. * Researching information in benefit system to address employer inquiries or issues, as applicable. * Remaining flexible and assisting with additional tasks as needed for the success of the department and division. YOU ARE A GREAT FIT WITH: * Experience working in a call center environment or with other government agencies providing services to employers. * Ability to deliver services using high level of customer service. * Excellent computer and typing skills. * Knowledge of Microsoft Word, Excel, Outlook, Teams, and Internet Explorer. * Exceptional verbal and written communication skills. * Bilingual (English/Spanish) skill set YOU QUALIFY WITH: * Six months of experience in customer service, clerical, call center, or administrative support work. * Relevant academic credits may be applied toward experience qualifications for this position. YOU GAIN: * A Family Friendly Certified Workplace. * Competitive salary: $3,127.54/month * Defined Retirement Benefit Plan * Optional 401(k) and 457 accounts * Medical Insurance * Paid time off, including time for vacation, sick and family care leave * Additional benefits for active employees can be found at *********************************************************** Will work 40 hours a week during hours of operation Monday through Friday, 8:00 AM to 5:00 PM CT. Occasional overtime (evenings, weekends, and holidays) may be required. Management will set the schedule. Duties require up to 5% travel (within the state of Texas) and the ability to lift 15 Lbs. TWC may use all available information, including past unemployment claims, to evaluate an applicant's suitability for the position. Oral interview will be part of the selection process. Criminal background check conducted on final candidate VETERANS: Use your military skills to qualify for this position or other jobs! Go to ************************* to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: ************************************************************************************** HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at ******************* or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

The CSR 1 is responsible for providing high-quality customer service and administrative support related to medical support orders. This role serves as the primary point of contact for employers, plan administrators, prospective enrollers, and the general public. The CSR 1 ensures inquiries are handled in accordance with established policies, supports accurate documentation, and assists in facilitating key processes to maintain compliance and case progression. Essential Job Requirements Answers incoming calls from employers, the general public, prospective enrollees, and plan administrators in alignment with standard procedures for medical support orders. Responds effectively and professionally to all inbound and outbound communications. Tracks, documents, and maintains records of all inquiries using approved systems such as Excel workbooks. Refers callers to appropriate agencies or internal departments based on established guidelines (e.g., Child Support Services). Coordinates translation services for callers who require language assistance. Conducts outreach activities to support resolution of incomplete or pending medical support cases. Escalates calls or issues to designated staff for timely resolution when necessary. Participates in weekly meetings and ongoing training sessions to maintain current knowledge of program policies and systems. Regular and timely attendance Other duties as assigned Required Education High School diploma or equivalent required Required Experience Demonstrated professional experience with office software, including Excel required Experience in customer service, call centers, or administrative support preferred Knowledge of medical support orders, health insurance processes, or child support services preferred Experience working with diverse populations, including non-English speaking individuals preferred

The Opportunity: The City of El Cajon is currently searching for a detail-oriented individual to join our Finance Department. The ideal candidate will be an enthusiastic team player who demonstrates confidence, professionalism, possesses excellent communication skills and the ability to undertake a full range of customer service and cashiering tasks. Working experience in a governmental agency is highly desirable. As the sixth largest city in San Diego County, El Cajon is seen as a leader among cities and a wonderful location to live, work and play. Its workplace culture empowers employees to maintain a strong work-life balance and make a positive impact in the community. The City offers exceptional defined benefits and retirement plans, wellness programs, and opportunities for professional development. The Recruitment Process: Applications and Supplemental Questionnaires will be screened. The most highly qualified candidates will be invited to participate in an in-person examination process. The exam is scheduled for the morning of Wednesday, February 11, 2026. Successful candidates will be placed on an eligible list for employment consideration for at least six months. Typical Duties Please visit our website for the full job description: Customer Service Representative * Provides general information and assistance to the public; * Performs general cashiering duties; * Performs general clerical duties including typing, filing and processing mail; * Operates a variety of office machines; * Provides public counter and telephone coverage for a variety of City services. Qualification Guidelines Education: Equivalent to graduation from high school supplemented with courses preferably in bookkeeping and/or accounting. Experience: One year experience in clerical accounting, cashiering and/or bookkeeping including exposure to computerized data base systems. Please email ************** for a readable PDF Benefits Sheet. 01 In order to better evaluate your background, responses to this supplemental questionnaire are required in addition to your online application. The information you provide will be used to determine your eligibility to continue in the selection process. Resumes in lieu of this questionnaire will not be accepted. All work experience that is described in your response must also be included in the "Work Experience" section of your online application. In addition, copies of certifications, coursework and/or degrees must be attached to this application. I acknowledge receipt of this information. * Yes * No 02 Do you possess a high school diploma, GED Certificate or a California High School Proficiency Certificate? * Yes * No 03 Please specify your highest level of education: * Bachelor's Degree * Associate's Degree * Some College Courses * High School * None 04 Have you completed coursework in bookkeeping and/or accounting? * Yes * No 05 If you answered "Yes" to Question #4, please provide the following information for EACH course you completed: 1. Course title 2. Name of the agency and/or platform 3. Date of completion (month/year) 4. Brief description of the course Note: If this does not apply, please write "N/A." 06 Do you possess at least one (1) year of professional, full-time experience in clerical accounting, cashiering, and/or bookkeeping? * Yes * No 07 If you answered "Yes" to Question #6, please provide the following information for EACH position you held, that satisfies the required experience: 1. Job title(s) 2. Employer name(s) 3. Employment dates (month/year) 4. Description of duties performed that satisfies the required experience in clerical accounting, cashiering, and/or bookkeeping. Note: If this does not apply, please write "N/A." 08 Describe your recent, full-time experience with billing software or other financial software programs. Please include number of years and in what capacities you have been using the program(s). If none, please write "N/A". 09 Please describe your experience working for a public agency and/or municipal government. Be sure to include any specific departments you worked for or with (Public Works, City Clerk, Finance, etc.). If none, please write "N/A". 10 Describe your full-time, professional experience processing invoices, department billing, and/or account collections for a public agency. If none, please write "N/A". 11 Please describe your customer service experience working with the public and other employees in a professional office setting. If none, please write "N/A". 12 How many years of professional experience do you possess in assisting citizens with inquires, complaints, and questions regarding charges, delinquencies, and refunds? * 3+ years * 2-3 years * 1-2 years * Less than 1 year * None or N/A 13 Can you type with a corrected rate of a least 25 w.p.m? If you have a typing certificate, please attach it to your application. * Yes * No Required Question Employer City of El Cajon Address 200 Civic Center Way El Cajon, California, 92020 Phone ************ Website **********************

Schedule: Monday-Friday 8:30am-5pm; Wednesdays 9:30a-6p Pay: 14.00/hr, full benefits package offered This position will assist motorist face-to-face with program applications for exemptions, extensions, and waivers, as well as provide emission reprints at assigned Service Center. This position will also disseminate information about the program, answer general questions, and resolve issues surrounding the application requirements. On occasion, the incumbents in these positions may be scheduled to work at a Service Center different than their assigned Service Center(s) in order to meet the GA Clean Air Force contractual requirements. Duties and Responsibilities: Open and close Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures. Professionally respond to inquiries from motorists relating to program rules and requirements. This includes: Determining if vehicle owners are eligible for extensions, exemptions or special case waivers. Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures. Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs. Inspecting vehicles to determine if prescribed auto repairs were performed. Resolving issues and providing written reports to Management on issues. Maintain cleanliness and professional work environment in and around the Service Center office and its facilities. Review, retain all aspects of local Clean Air and Emission Program Rules and Regulations and adapt to Program changes as well as Clean Air Rules and Regulations changes. Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS). Other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager.

will be open until filled. We are currently seeking: A customer service representative who will coordinate and perform a variety of customer service functions; provide assistance to utility customers in person and via telephone; respond to customer inquiries and requests for service; prepare and issue work orders; coordinate with customers regarding the payment of past due accounts; update and maintain customer account information; and perform other related duties as assigned. Your responsibilities will include: * Greeting the public and providing customer service at the front counter and via telephone. * Answering incoming calls; responding to customer inquiries and requests for service. * Providing information regarding utility services, departmental policies, and account/billing matters. * Establishing customer accounts; updating, maintaining, and researching account information. * Preparing, processing, and issuing work orders for meter re-reads and the connection, disconnection, and reconnection of water services. * Processing requests for after-hours service; preparing related charges; logging customer addresses for use by after-hours field personnel. * Filing and maintaining service requests/work order documentation. * Monitoring customer accounts for past due charges; establishing payment arrangements; granting payment extensions for past due accounts as warranted. * Hours: Monday through Friday, 8:00 am to 5:00 pm. * Regular and timely attendance is required. The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Requirements and Skills: * Coordinating and conducting a variety of customer service functions. * Responding to public inquiries and providing customer service to the City's utility customers. * Performing accurate data entry and updating/maintaining customer account information. * Processing work order requests and customer payments. * Establishing and maintaining cooperative working relationships with other staff, City departments, outside agencies, and utility customers. MINIMUM QUALIFICATIONS: Education and Experience: * High School Diploma or equivalent. * One-year customer service experience; or an equivalent combination of education and experience. Required Licenses or Certifications: * A valid Texas Driver License with a good driving record is required. * Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. * Typing test required. * Customer Service Certification/Training a plus. Physical Demands / Work Environment: * Work is performed in a standard office environment. * Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 10 pounds. If you're passionate about customer service and want to contribute to creating a positive workplace, we encourage you to apply. This position offers valuable experience in a fast-paced environment. Job postings may be withdrawn at any time at direction of the City Manager.

Job Description will be open until filled. We are currently seeking: A customer service representative who will coordinate and perform a variety of customer service functions; provide assistance to utility customers in person and via telephone; respond to customer inquiries and requests for service; prepare and issue work orders; coordinate with customers regarding the payment of past due accounts; update and maintain customer account information; and perform other related duties as assigned. Your responsibilities will include: Greeting the public and providing customer service at the front counter and via telephone. Answering incoming calls; responding to customer inquiries and requests for service. Providing information regarding utility services, departmental policies, and account/billing matters. Establishing customer accounts; updating, maintaining, and researching account information. Preparing, processing, and issuing work orders for meter re-reads and the connection, disconnection, and reconnection of water services. Processing requests for after-hours service; preparing related charges; logging customer addresses for use by after-hours field personnel. Filing and maintaining service requests/work order documentation. Monitoring customer accounts for past due charges; establishing payment arrangements; granting payment extensions for past due accounts as warranted. Hours: Monday through Friday, 8:00 am to 5:00 pm. Regular and timely attendance is required. The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Requirements and Skills: Coordinating and conducting a variety of customer service functions. Responding to public inquiries and providing customer service to the City's utility customers. Performing accurate data entry and updating/maintaining customer account information. Processing work order requests and customer payments. Establishing and maintaining cooperative working relationships with other staff, City departments, outside agencies, and utility customers. MINIMUM QUALIFICATIONS: Education and Experience: High School Diploma or equivalent. One-year customer service experience; or an equivalent combination of education and experience. Required Licenses or Certifications: A valid Texas Driver License with a good driving record is required. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Typing test required. Customer Service Certification/Training a plus. Physical Demands / Work Environment: Work is performed in a standard office environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 10 pounds. If you're passionate about customer service and want to contribute to creating a positive workplace, we encourage you to apply. This position offers valuable experience in a fast-paced environment. Job postings may be withdrawn at any time at direction of the City Manager.

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. DEFINITION Under general supervision of full-time staff, performs duties related to booking, monitoring and maintaining order among inmates in a direct supervision jail facility. This part-time classification is distinguished by the need to exercise independent judgment and initiative in the performance of duties within specific areas of responsibility in a Type II jail facility that uses a "direct supervision" inmate management philosophy. Incumbents will work independently under the indirect supervision of designated full-time jail or police department personnel. Note: CalPERS (CA PUBLIC EMPLOYEES' RETIREMENT SYSTEM) retired annuitants are not eligible for this position. * Assists in monitoring the conduct of inmates in a variety of custodial situations within a jail facility. * Performs inmate intake processes by searching, accepting property, checking criminal history records, booking, issuing clothing, fingerprinting and photographing inmates. * Ensures that inmate property is recorded and safely secured. * Escorts inmates to housing modules from attorney visits, medical visits, and inmates returning from court. * Escorts and directs inmates to recreational, operational and rehabilitative activities; observes interaction and verbally or physically intervenes if necessary. * Assists in ensuring that the facility is clean, well-maintained and secure. * Monitors condition of jail facility, identifies hazards or maintenance issues and refers matters requiring attention to appropriate personnel. * Receives, resolves or attempts to resolve complaints or requests from inmates; refers matters to supervisors. * Completes appropriate records such as assignment logs, transfer and release paperwork, etc. * Responds appropriately to inquiries regarding inmates. * Receives and checks incoming and outgoing mail and correspondence. * Observes and directs activities during inmate visits. * Enforces jail rules and prepares written documentation concerning incidents or violations. * Controls or assists in monitoring access to attorney rooms and visiting areas within the facility. * Assists in processing inmates for court appearances as necessary. * Operates department vehicle to pick up medications from local pharmacies, as needed. * Operates manual and electronic jail security systems. * Provides escort services for maintenance staff and other service providers within the jail facilities. * Performs administrative tasks updating classification or housing information, serving subpoenas, processing paperwork and preparing memos and reports. * Assists in ensuring that operations comport to applicable state and federal laws concerning the confinement and security of inmates as well as other administrative regulations, judicial rulings, and Police Department manuals, policies and regulations. * Performs other related functions as assigned. Sufficient training, education, and/or experience to demonstrate the skills and abilities listed below; successful completion of pre-employment process including comprehensive background investigation with no felony convictions; 18 years of age at the time of application. Skill in: Exercising safe and effective communication skills; basic typing and computer use. Ability to: Maintain security, control and custody of inmates; provide clear and direct instructions on rules, regulations and procedures; interact with people of varied social, economic and cultural backgrounds; develop and maintain accurate records and prepare thorough but concise reports: utilize various management information systems and automation tools to maintain and access information and electronic communications via desktop computer systems and computer networks; make decisions on effective courses of action in emergency situations; establish and maintain effective working relationships with others; work effectively under minimal supervision. NOTE: Must possess and maintain a valid California Class C driver's license as a condition of employment. Tattoo Policy: Tattoos shall not be visible while employees are on-duty. If you have any visible tattoos on or behind the ear, on the hands or fingers, on the neck or head that cannot be covered by a standard collared uniform shirt, you do not meet our tattoo policy and you will not be able to continue in the selection process. If you have any questions regarding the tattoo policy, please contact Background Unit Supervisor, Sergeant Daniel Baek via e-mail ******************* Candidates will be required to attend and successfully complete an eight-week correctional officer training academy. Attendance dates are to be determined.All applicants are required to complete and submit a City application form and answer the supplemental questionnaire online. Resumes or faxed copies will not be accepted in lieu of the City online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications, as well as responses to the supplemental questionnaire, will be reviewed by the Human Resources Department and Police Department. A Personal History Statement and Background Investigative Questionnaire, completed by candidates prior to the end of the selection process, will also be reviewed by the Police Department. Applicants that possess the most recent and pertinent qualifications will be invited to continue in the selection process, which includes (may be administered/scored in a different order than what is listed below): 1. REACT Test: (50%) includes multiple-choice video simulations and computer administered test in which candidates must complete the following four components: a video-based human relations test, a reading test, a math test and a report writing test. Testing takes approximately 2 hours. The examination is administered by the National Testing Network. PLEASE DO NOT TAKE THE REACT EXAM UNTIL YOU RECEIVE AN E-MAIL STATING THAT YOU MEET THE MINIMUM QUALIFICATIONS. Candidates need a score of 75% or higher on the Video Section, 70% or higher on the Count Section, and 80% or higher on the Reading Section to pass this examination. The following three selection components (#2 Physical Agility Examination, #3 Oral Interview Examination and #4 Background Review) are all consolidated inone full day of testing. 2. PHYSICAL AGILITY EXAMINATION:(Qualifying) will evaluate each applicant's physical strength, agility and endurance in the following timed components: * 1.5 MILE RUN : The 1.5 mile run must be completed within 14 minutes to pass the City of Santa Ana physical agility test. * 50 YARD SPRINT: Sprint on a straight track within 30 seconds. * OBSTACLE COURSE: Complete the following: Start 15 yards back from the beginning of flight of stairs or bleacher steps, walk or jog the 15 yards, climb up 10 steps, return down the stairs and jog or run back to the original starting point within 30 seconds. * BODY DRAG: Lift and drag 165-pound lifelike dummy 20 feet within 20 seconds. Each of the above events are timed. Candidates must successfully complete all four events to pass the physical agility test. Tentative 2026 CO PAT Dates: 02/19/26, 03/12/26, 04/23/26, 05/21/26, 06/25/26, 07/23/26, 08/27/26, 09/24/26, 10/22/26, 11/19/26, 12/17/26 3. ORAL INTERVIEW EXAMINATION: (50%) will evaluate experience, training and personal qualifications for the position. Candidates need a score of 70% or higher to pass this examination. 4. BACKGROUND REVIEW: (Qualifying) prepare personal statement, receive background packet and meet with background investigator. 5. BACKGROUND INVESTIGATION AND MANAGEMENT ORAL INTERVIEW:(Qualifying) candidates will be investigated regarding employment, neighborhood conduct, references, financial stability, criminal history, driving history, educational history, and other related factors. Management will evaluate each candidate's experience, training and personal qualifications for the position. Candidates need a score of 70% or higher to pass this examination. 6. POLYGRAPH EXAMINATION:(Qualifying) candidates will take a polygraph examination designed to determine the truthfulness of the candidate's responses about his/her qualifications and suitability as a Correctional Officer. 7. PSYCHOLOGICAL EVALUATION: (Qualifying) candidates will be interviewed by a licensed psychologist to assess the candidate's behavior and character to determine if an individual is at significant risk for employment problems as a Correctional Officer. BILINGUAL ORAL FLUENCY EXAM:(If applicable) Applicants interested in receiving bilingual pay must be fluent in both English and any one of the following languages: Spanish, Chinese, Korean, Vietnamese, and other languages designated by the Orange County Registrar of Voters. Candidates do not need to pass this examination in order to continue in the selection process. BILINGUAL ORAL FLUENCY EXAM: (If applicable) Applicants interested in receiving bilingual pay must be fluent in both English and any one of the following languages: Spanish, Chinese, Korean, Vietnamese, and other languages designated by the Orange County Registrar of Voters. Candidates do not need to pass this examination in order to continue in the selection process. Applicants must pass every component of the selection process in order to be further considered. NOTE: Prior to appointment, candidates will undergo a thorough backgrounds process, polygraph assessment, psychological suitability evaluation, and medical examination to determine minimum acceptable physical qualifications. Once appointed, candidates will be required to attend and successfully complete an eight-week, full-time Correctional Officer training academy within the one-year probationary period. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.