Customer Service Representative jobs at U.S. Department of the Treasury

Job Title: Customer Services Specialist (20/24hr./Non-Exempt/Part-time) - 2 positions available Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Combination of mornings, afternoons, and evenings. * Friday/Saturday rotation (as scheduled) * Sunday 1:00pm-5:00pm (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Job Title: Customer Services Specialist (20/24hrs./Non-Exempt/Part-time) Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Combination of mornings, afternoons, and evenings (as scheduled) * Friday/Saturday rotation (as scheduled) * Sundays 1:00-5:00p (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

CLASSIFICATION PURPOSE: The primary purpose of the Customer Service Specialist classification is to, under general supervision, provide assistance and informational services to customers regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents, processing transactions, and determining authenticity of documentation. JOB DUTIES: Assists customers (e. g. , businesses, attorneys, general public, governmental agencies, in-person or by telephone, regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, and determining authenticity of documentation. Answers questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department. Approves all E-File documents (e. g. , complaints, answers, demands for discovery, orders for records, subpoenas, and motions) and verifies the contents of documents (e. g. , case numbers, names, headers, docket codes, and payments of service fees). Enters and interprets data from legal documents on computer and verifies the accuracy of data. Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e. g. , organizes and maintains records and files). Acts as cashier to accept and validate money from payment of fees as required for various transactions (e. g. , accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts). Balances cash drawer and maintains daily records of all transactions (e. g. , legal, and official documents). Consistently meets cash handling and balancing standards. Maintains regular and predictable attendance. These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned. MAJOR WORKER CHARACTERISTICS: Knowledge of agency policy & procedures; government structure & process. Skill in typing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend simple sentences with common vocabulary; copy material accurately & recognize grammatical & spelling errors; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials. MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT: High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience. Additional Requirements No special license or certification is required. Supervisory Responsibilities None required. UNUSUAL WORKING CONDITIONS: N/A.

CLASSIFICATION PURPOSE: The primary purpose of the Customer Service Specialist classification is to, under general supervision, provide assistance and informational services to customers regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents, processing transactions, and determining authenticity of documentation. JOB DUTIES: Assists customers (e. g. , businesses, attorneys, general public, governmental agencies, vehicle dealerships), in-person or by telephone, regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, and determining authenticity of documentation. Answers questions regarding forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department. Approves all E-File documents (e. g. , complaints, answers, demands for discovery, orders for records, subpoenas, and motions) and verifies the contents of documents (e. g. , case numbers, names, headers, docket codes, and payments of service fees). Enters and interprets data from legal documents on computer and verifies the accuracy of data. Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e. g. , organizes and maintains records and files). Acts as cashier to accept and validate money from payment of fees as required for various transactions (e. g. , accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts). Balances cash drawer and maintains daily records of all transactions (e. g. , legal and official documents). Consistently meets cash handling and balancing standards. Maintains regular and predictable attendance. These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned. MAJOR WORKER CHARACTERISTICS: Knowledge of agency policy & procedures; government structure & process. Skill in typing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend simple sentences with common vocabulary; copy material accurately & recognize grammatical & spelling errors; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from citizens & government officials. MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT: High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience. Additional Requirements No special license or certification is required. Supervisory Responsibilities None required. UNUSUAL WORKING CONDITIONS: N/A.

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Location: Canal Winchester Branch Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: A robust benefits package that supports your physical, mental, and financial well-being. Comprehensive medical, dental, and vision plans to meet your healthcare needs. A qualified employer for Public Service Loan Forgiveness . Access to mental health resources and employee assistance programs for your peace of mind. Generous paid time off and leave options to balance your work and personal life. Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule Monday 9:00am-1:00pm, Tuesday and Thursday 5:00pm-9:00pm Alternating Friday/Saturday shifts 9:00am-6:00pm Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: High School Diploma or G.E.D required. Ability to express self effectively and concisely, both orally and in writing. Knowledge of Internet and database services. Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Under general direction; supervises assessments and sewer permit issuance, and records, casement and right of way acquisitions; prepares reports as necessary; provides information to the public. Performs other related duties as required. Required Qualifications Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed below. Bachelor's degree in Business Administration, Public Administration, Engineering or other related field plus two (2) years of customer service experience. Thorough knowledge of state and county laws pertaining to assessments; permit issuance procedures. Knowledge, Skills, and Abilities Advanced knowledge of department policies and procedures*; supervisory techniques; public improvement assessment practices and procedures; sewer line construction and inspection methods; public relations techniques; easement and right of way acquisition procedures. Thorough knowledge of state and county laws pertaining to assessments. Ability to understand public improvement assessments; understand permit issuance procedures; proofread technical materials, recognize errors and make corrections; establish a friendly atmosphere as supervisor of a work unit; resolve complaints from citizens and property owners; communicate effectively. (*Indicates developed after employment). Job Duties The duties listed below are intended to depict tasks performed by this classification. Supervises assessments, sewer permit issuance and records, casement and right of way acquisitions; ensures that work is performed accurately and within required time frames; recommends unit procedural changes and ensures that department policies and procedures are followed. Coordinates customer service activities with other departments; resolves significant problems regarding assessments permits, easement and right of way acquisitions; assists with negotiation of contracts with engineering firms regarding assessment of property for public projects. Processes easement and right of way acquisitions (e.g., explains past, current and future tap in charges, file old and new easement agreement, correct any levied assessment errors). Work Environment The Work Environment characteristics described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and employee will regularly be exposed to normal hazards associated with an office environment. The employee may experience a customer's anger or frustration. Physical Demands The physical demands described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this position, the employee may be required to travel to and access the various assigned work sites, other offices and agencies, homes and institutions. * Job is physically comfortable. Typically requires sitting, walking, standing, bending, keying, talking, hearing, seeing and repetitive motions; use hands to finger, handle, or feel. * May occasionally be required to reach with hands and arms and climb or balance. The employee must regularly lift up to 25 pounds and occasionally lift and/or move up to 25 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. Work Schedule: Monday - Friday 7:30 am - 4:00 pm. Overtime may be required. Work Location: 1180 S. Main St, Akron, OH 44301 Pre-Employment Testing Requirements: Pre-employment Drug and Alcohol Testing, Criminal Background Check, Driving Record Check Position : 155075001 Code : 20251500-19 Type : INTERNAL & EXTERNAL Group : DSSS CLASS Job Family : CUSTOMER SERVICE Posting Start : 11/25/2025 Posting End : 12/31/2025 Details : Click for Benefits Info SALARY RANGE: $25.27-$30.95

7:55am - 5:01pm M-F No Lunch Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Customer Service Representatives receive and respond to calls from customers based on designated department, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Responsibilities of Position: * Answer phones promptly and courteously utilizing company procedures. * Receive and respond professionally and courteously to all customer inquiries. * Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc. * Identify customer's reason for cancelling service and attempt to retain customers. * Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries. * Ensure customer concerns are understood and clearly explain resolution to the customer. * Process customer payments and assists customers with RumpkePay. * Work in conjunction with other departments to resolve customer issues. * Log and record information on customer accounts. * Create work orders/interactions, as required. * Work special data entry projects with accuracy and complete in time to meet deadlines. * Resolve customer account issues and adjust accounts accordingly with verification from management, when required. * Process online data entry for accounts based on designated department. * Other duties as assigned. Skills & Abilities Needed for Position: * Excellent verbal & written communication skills. * Computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc. * Consistently presents and maintains a professional appearance and demeanor. * Ability to handle a heavy call volume in a professional and efficient manner. * Must be organized and detail oriented with the ability to multi-task. * Proven analytical/problem solving skills for the customer and the company. * Excellent customer service and data entry skills. * Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards. * Ability to identify the root cause of issues, make decisions, and provide solutions . * Ability to react well under pressure and treat others with respect. * Performs tasks in a safe manner in compliance with all local, state, and federal regulations and company policies. Additional Working Conditions/Aspects: * Ability to work overtime, weekends, and/or holidays. * Legally eligible to work in the United States. * Valid driver's license (if applicable). * Must successfully complete pre-employment testing. * Must be able to read and speak the English language. This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

7:55AM-5:01PM M-F Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Responsibilities of Position: Answer phones promptly and courteously utilizing company procedures Receive and respond professionally and courteously to all customer inquiries Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc Identify customer's reason for canceling service and attempt to retain customers Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries Ensure customer concerns are understood and clearly explain resolution to the customer Process customer payments and assists customers with RumpkePay as needed Work in conjunction with other departments to resolve customer issues Log and record information on customer accounts Create work orders/interactions, as needed Work special data entry projects with accuracy and complete in time to meet deadlines Resolve customer account issues and adjust accounts accordingly with verification from management, as needed Process online data entry for accounts based designated department Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed Perform other duties as assigned Supervisory Responsibility: This position will not manage employees Skills & Abilities Needed for Position: Excellent verbal & written communication skills Ability to maintain a professional appearance and demeanor Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools Proven analytical/problem solving skills for the customer and the company Excellent customer service and data entry skills Ability to work both independently and as a team, meeting and exceeding call center standards Ability to research and identify the root cause of issues, make decisions, and solve problems Ability to react well under pressure and treat others respectfully Experience & Knowledge Needed for Position: Bilingual skills are desired, but not required 1-2 years of call center or customer service experience preferred Physical Requirements in a Regular Workday: Occasionally lifting/carrying/pushing/pulling a max of 10 lbs Occasionally stooping/kneeling/crouching/crawling Continuously sitting Rarely standing/walking Additional Working Conditions/Aspects: Ability to work flexible hours; expected to work nights and weekends as needed Ability to work overtime, weekends, and/or holidays Legally eligible to work in the United States Valid driver's license (if applicable) Must successfully complete pre-employment testing Must be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

7:55AM-5:01PM M-F Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Responsibilities of Position: * Answer phones promptly and courteously utilizing company procedures * Receive and respond professionally and courteously to all customer inquiries * Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc * Identify customer's reason for canceling service and attempt to retain customers * Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries * Ensure customer concerns are understood and clearly explain resolution to the customer * Process customer payments and assists customers with RumpkePay as needed * Work in conjunction with other departments to resolve customer issues * Log and record information on customer accounts * Create work orders/interactions, as needed * Work special data entry projects with accuracy and complete in time to meet deadlines * Resolve customer account issues and adjust accounts accordingly with verification from management, as needed * Process online data entry for accounts based designated department * Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed * Perform other duties as assigned Supervisory Responsibility: * This position will not manage employees Skills & Abilities Needed for Position: * Excellent verbal & written communication skills * Ability to maintain a professional appearance and demeanor * Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools * Proven analytical/problem solving skills for the customer and the company * Excellent customer service and data entry skills * Ability to work both independently and as a team, meeting and exceeding call center standards * Ability to research and identify the root cause of issues, make decisions, and solve problems * Ability to react well under pressure and treat others respectfully Experience & Knowledge Needed for Position: * Bilingual skills are desired, but not required * 1-2 years of call center or customer service experience preferred Physical Requirements in a Regular Workday: * Occasionally lifting/carrying/pushing/pulling a max of 10 lbs * Occasionally stooping/kneeling/crouching/crawling * Continuously sitting * Rarely standing/walking Additional Working Conditions/Aspects: * Ability to work flexible hours; expected to work nights and weekends as needed * Ability to work overtime, weekends, and/or holidays * Legally eligible to work in the United States * Valid driver's license (if applicable) * Must successfully complete pre-employment testing * Must be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Position: Part-Time Customer Service Representative Schedule: Monday - Friday | 9:00 AM - 2:00 PM (EST) Job Type: Part-Time (25 hours per week) Compensation: wages starting at $21/hr (no prior industry experience required!) Join Our Team! Do you enjoy working with customers, staying organized, and keeping an office running smoothly? Ciro's Sewer Cleaning is seeking a Part-Time Customer Service Representative to support our branch with customer phone handling, scheduling, administrative tasks, and service coordination. In this role, you'll work directly with our office and field teams to ensure customers receive accurate information, timely scheduling, and the highest level of service. If you're dependable, friendly, comfortable learning our systems, and able to multitask in a fast-paced service environment, this position is a great opportunity! What You'll Do * Answer inbound customer calls and listen to service needs * Schedule appointments, service calls, or inquiries using company procedures * Communicate with field personnel to assist with scheduling and workflow updates * Enter customer notes, service requests, and call documentation into office systems * Support payment processing, invoicing, data entry, and general office administrative tasks * Help keep the office organized through filing, record maintenance, and accurate documentation * Provide professional service and assist with customer follow-up when needed * Perform additional office support duties as requested by the Branch Manager What We're Looking For * Customer service or administrative experience (preferred in plumbing, HVAC, dispatching, or similar industries) * Strong communication and phone etiquette * Ability to learn office systems quickly and accurately enter customer information * Comfortable with Microsoft Office: Outlook, Excel, Word * Organized, dependable, and capable of multitasking * Able to work independently and maintain professionalism at all times Why Join Us? Ciro's Sewer Cleaning is committed to delivering outstanding service to our customers and supporting our employees with a collaborative team environment. This role offers a consistent daytime schedule, hands-on office experience, and growth potential for employees who want to expand into dispatching, administrative support, or customer solutions roles over time. Benefits & Perks (Part-Time roles may have different benefit eligibility requirements; specifics can be confirmed during the interview process) * Stable daytime schedule * Supportive and friendly branch environment * Opportunities for professional growth and skill development * Employee referral program * Potential cross-training opportunities in office administration or dispatching Work Location * On-site at Ciro's Sewer Cleaning Branch Office * Employees must be able to reliably commute to the branch Ready to Apply? If you're a motivated, detail-oriented individual who enjoys customer interaction and office support, we'd love to hear from you. Apply today and bring your talent to a team that values outstanding service and commitment! Work Setting * Office, on-site * Monday-Friday, 9:00 AM - 2:00 PM (EST) * Part-Time

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Monday and Thursday 4:00pm-8:00pm, Tuesday 3:00pm-7:00pm * Alternating Friday/Saturday shifts 9:00am-6:00pm * 2-in-5 Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Monday 9:00am-1:00pm, Tuesday and Thursday 5:00pm-9:00pm * Alternating Friday/Saturday shifts 9:00am-6:00pm * Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Definition Under direction, is responsible for leading and participating in billing, billing adjustments, and/or responding to customer inquiries; performs related duties as required. Examples of Work (Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.) * Conducts interviews over the telephone or in person in order to obtain information to initiate, revise, or terminate a customer service account or schedule a service date; * Prepares correspondence to customers, coworkers, supervisors, or the general public as appropriate; * Operates and monitors a mainframe computer system and peripheral devices for billing purposes; * Assists in training personnel in customer service activities and work procedures; * Audits maintenance charges, finalized accounts, deposits, interest accruals, billing, and billing adjustments to ensure billing accuracy; * Estimates customer consumption based on previous readings and other data; * Monitors public and commercial accounts and recalculates billings as necessary; * Audits billing balances and revenues by comparing monies received with amounts registered, balancing books when errors are detected; * Answers customer inquiries over the telephone or in person regarding utility rate calculations, department/division policies and procedures, and City Codes; * Maintains records and prepares reports on utility usage and field service action results, generating service requests as needed; * Acts as a lead worker within a work unit or at an assigned work location. Minimum Qualifications Two (2) years of experience in customer relations and/or customer service that involves account maintenance, billing, billing adjustments, customer inquiries, or service complaints. Test/Job Contact Information The names of the applicants passing this administration of this exam will be used to create a NEW, OPEN COMPETITIVE, eligible list for this classification. If you are interested in having your name included on the new eligible list, you will need to apply for this exam within the filing period and successfully complete all phases of the testing process. Questions regarding this process can be directed to the Test Center at ************. The examination process will consist of a computer skill exam weighted 100%, covering Audio Calls/Emails, Water/Power Customer Inquiries, Problem Sensitivity, Multitasking, Customer Service, and 2016/2019 Word, Outlook, and Excel. The exam is expected to be administered in early January. Approved applicants will be notified by mail/email of their scheduled test date and time. All applicants must complete all phases of the testing process in order to receive a final score. The names of all candidates who pass this examination will remain on the eligible list for two years, unless the eligible list is replaced prior to or extended beyond the two years. If a candidate's name is certified and the candidate is to be considered for employment, the hiring process will include one or more interviews, a criminal background check, and a pre-employment drug test. The certification process will be: Fixed Band The City of Columbus is an Equal Opportunity Employer

Customer Service Representative (4528-06) Work Location: Cincinnati, OH Your Benefits Working for Hamilton County! Starting Pay: $19.14 per hour Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! We serve the residents of Hamilton County in more ways than you may realize! We make a difference in your everyday life with road maintenance, economic development, emergency response, public safety, services for our children and our families within the community, and more! Requirements (Education, Experience, Licensure, Certification): High School Diploma or GED college-level coursework in secretarial science supplemented by one (1) year related experience or equivalent combinations of training and/or experience which evidences an advanced knowledge of secretarial science demonstrable skill in typing. Valid driver's license issued by the state of residency. Job Duties (Summary): Provides quality customer service to walk-ins, customers, vendors and visitors; responds to inquiries from customers and vendors (e.g., issues regarding parking in unauthorized parking spots, lost money in the vending machines, processes special requests from customers, etc.); receives and screens telephone calls; deals with emergency and/or sensitive information; refers difficult or sensitive issues to appropriate personnel; serves on committees; interacts with various vendors in performance of job duties; coordinates fundraising charity drives for department; maintains schedules for conference rooms. Processes customer work order requests and information and dispatches to appropriate personnel in accordance with established procedures; handles emergency work order issues timely and with sensitivity, and informs assigned personnel; enters data into department work order system; answers questions related to status of work orders; verifies and checks on computer generated information, records and reports; prepares and provides computer generated records, reports and information; responds to basic computer questions from system users; serves as liaison with other agencies to clarify or confirm data; data enters mileage for fleet and produces various reports Performs routine clerical duties to assist with the efficient operation of the department (e.g., types and edits correspondence, memos, reports and other documents; maintains Director's and other various files; transcribes dictation; reproduces, files and distributes documents; receives and routes incoming faxes via the fax press; receives, sorts and distributes incoming mail; coordinates FedEx, UPS and I/O mailings/deliveries; responsible for inventory control and orders all office supplies; distributes gas card and monitors use; maintains locked Key-Box; maintains office equipment). Reviews “night” time cards to verify service hours; schedules, monitors and verifies vehicle usage and related records; assigns and maintains vehicle cell phones and related records. Demonstrates regular and predictable attendance. Performs other related duties Work Location: Facilities 1000 Main Street Cincinnati, OH 45202 Work Hours: Full-time/ 40 Hours a week Deadline to Apply: Open Until Filled

Job SummaryThe Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement. Key ResponsibilitiesLeadership & Talent DevelopmentPartner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed. Support the development of team members by ensuring timely and accurate completion of training programs. Coach and mentor employees to improve performance and prepare for future leadership roles. Promote a culture of accountability, recognition, and professional growth across all assigned locations. Operational ExcellenceMonitor KPI's for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized. Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites. Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved. Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues. Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment). Ensure consistent execution of company programs, policies, and procedures across all locations. Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality. Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance. Financial & Business PerformanceSupport Truck Service Directors and Group Managers in achieving or exceeding regional budget goals. Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability. Ensure accurate and timely completion of required reports and financial documentation. Customer & Brand ExperienceChampion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations. Actively solicit and incorporate customer and employee feedback to improve operations. Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance. Resolve brought up customer concerns promptly and professionally. Compliance & SafetyEnsure adherence to all federal, state, and local regulations impacting site operations. Promote a culture of safety for employees and customers; enforce compliance with all safety protocols. Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies. Key Performance Indicators (KPIs) Compliance with company programs and operational standards. Achievement of regional financial targets and expense control goals. Completion of all required training programs within established timelines. Customer satisfaction scores and resolution of called out issues. Safety compliance and reduction of incident rates. What We'd Like to SeeHigh School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry. 7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry. Proven success managing multi-site operations and leading large teams. Strong discernment, including experience managing budgets, P&L, and operational KPIs. Knowledge of Root Cause Analysis tools and Problem Solving techniques. Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software. Travel requirement is approximately 50-75%. Valid driver's license With Us, You'll EnjoyCompetitive salary and annual bonus opportunity Medical, dental, vision, and life insurance 401(k) with company match Paid vacation and holidays Tuition reimbursement Company-paid training and advancement opportunities Relocation assistance (relocation not required) Not all benefit plans are available to all team members. For a full list, visit: ************ ta-petro. com/careers/working-at-ta-travel-centers Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can return every traveler to the road better than they came only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Typical Physical DemandsThis role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation. Work EnvironmentThis role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections. DisclaimerThis may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason. Why join us At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits ( **************************** com/landing. html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits: Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Training & development Vision insurance Job Title: Front Desk Customer Service Representative Reports to: General Manager FLSA Status: Non-Exempt Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Duties and Responsibilities include the following. Other duties may be assigned. 1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. 2. Processes student registrations using effective sales/customer service techniques. 3. Schedules and manages birthday/pool parties. Supervises birthday party staff. 4. Resolves customer concerns/complaints using a professional approach. 5. Assists clients with purchases of merchandise and vending. 6. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. 7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. 8. Monitors snack shack area and provides guidance to snack shack staff. 9. Checks voicemail and email correspondence and responds in a timely manner. 10. Updates informational displays with accurate and timely promotions and literature. 11. Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager. 12. Makes collection calls to resolve open account problems. 13. Prepares twice daily student lesson schedules for use by instructors and management staff. 14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification required. Compensation: $13.50 - $16.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

ELEMENTARY SCHOOL TEACHING/Reading Resource Date Available: 08/17/2026 Closing Date:

Job Title: Client Engagement Specialist Location/Schedule: Drop In Center, Cleveland, OH (Hybrid work), M-F 10:00am - 6:00pm Employment Type: Full-time, Non-Exempt About Cleveland Rape Crisis Center Cleveland Rape Crisis Center (CRCC) supports survivors of rape and sexual abuse, promotes healing and prevention and advocates for social change. CRCC was founded in 1974 in response to Cleveland's long-standing need for services to assist survivors of sexual assault. CRCC offers services in Cuyahoga, Ashtabula, Geauga and Lake counties such as legal advocacy, case management, and therapy services. We also do education and outreach work, to educate the community on sexual violence and human trafficking prevention. The Client Engagement Specialist (CES) is responsible for providing ongoing trauma-informed support and client engagement services to the guests of the Human Trafficking Drop-In Center. The CES position provides a broad range of services as the guests visit and engage in programming. Key Responsibilities Assure that all guests and visitors to the Human Trafficking Drop-In Center are greeted warmly Assist guests in a trauma-informed manner, provide information, crisis support, crisis intervention, and de-escalation Conduct engagement sessions including all necessary paperwork Create and maintain new and returning guest's client records Assist guests with daily living skills, including laundry, budgeting, locating safe and affordable housing, referrals to community linkages, applying for federal food assistance or medical assistance, and workforce development Assist Case Management with administrative duties to ensure quality of care Assist with developing curricula and facilitates training for guests Follow opening/closing procedures at the Drop-In Center Assist with ensuring that the drop-in center is presentable for guests. Perform housekeeping tasks (e.g. launder towels, clean restrooms/shower rooms, empty trash, vacuum/clean floors, and general housekeeping) Interface with building-related providers as needed (e.g. plowing, landlord) Build connections with community partners and make presentations about CRCC's services Maintain the confidentiality of clients at all times Maintain client files, outreach, and activities in agency's database Outreach and Tabling Education, Experience, Licenses, & Certifications High school diploma/GED 2 years of experience in a related field providing direct services to the community in a human services capacity (e.g. donations for homeless, shelters, churches, community counseling/drop-in centers) May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position Salary & Benefits Salary Range: $42,000 - $44,000 annually Comprehensive benefits package including but not limited to health, dental, and vision insurance, 403b retirement and match, 10 paid holidays, generous PTO, and professional development opportunities - for employees who meet benefit eligibility requirements This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.

Appointing Authority: Veterans Service Commission Civil Service Status: Classified Classification Title: Veterans Service Officer Employment Status: Full-Time Reports to: Claims Manager FSLA Status: Exempt GENERAL DESCRIPTION: Under the direction of the Executive Director and supervision of the Claims Manager, the Veterans Service Officer advises and assists active military personnel, veterans, spouses, surviving spouses, children, parents, and dependents of veterans on presenting claims as well as obtaining rights and benefits available under federal, state and county laws. QUALIFICATIONS: Shall be a veteran pursuant to Ohio Revised Code (O.R.C.) Section 5901; possession of an honorable discharge (DD214) from the U.S. Armed Forces; High school diploma or equivalent; two years' experience working with the public; or equivalent combination of education and/or professional experience. LINCENSURE OR CERTIFICATION REQUIREMENTS: Possess a valid driver's license; Remain insurable under the county's vehicle insurance policy; Maintain necessary certification as a Veterans Service Officer; and Complete and pass a BCI/FBI background check. EQUIPMENT OPERATED: Motor vehicles, personal computer, fax machine, copier, calculator, micro-fiche, paper shredder, printers, and/or other modern office equipment. ESSENTIAL FUNCTIONS OF THE POSITION: Advises and assists persons in the Armed Forces of the United States, veterans' spouses, surviving spouses, children, parents, and dependents of the veteran in presenting claims or obtaining rights or benefits under any law of the United States or of this state, including but not limited to service-connected compensation, non-service disability pension, survivors' pension, documents and award requests, discharge upgrades, health benefits, and educational benefits; Determines appropriate benefits for clients; obtains documents necessary to substantiate claims (e.g. medical evident, service history, employment verification and documentation, custody document); makes recommendation on financial assistance applications in a timely manner; Maintains files of all documentation provided to establish and support claims for benefits; develops professional relationships with clients; works in conjunction with local, county, state, and federal agencies to advocate for clients; Refers clients to the HCVSC Emergency Financial Assistance program; Ensures that applications for aid regarding the burial of eligible indigent clients are complete; Assists with applications for grave markers and burial flags; and Participates in civic functions as well as outreach events to inform the public of services rendered for veterans and dependents. OTHER DUTIES AND RESPONSIBILITIES: May perform home visits when necessary to verify the information provided by the veteran and assist in the benefit application process; Reports known and suspected cases of fraud and/or misrepresentation to the appropriate persons and agencies; Attends continuing education classes; maintains awareness of all laws, policies, and procedures affecting veterans and their dependents; attends seminars and schooling that may require out-of-town travel; Must be able to obtain and maintain accreditations through the Ohio Department of Veterans Services and other national accredited organizations; and Performs other job-related duties as required. MINIMUM ACCEPTABLE CHARACTERISTICS: Knowledge of budgeting, accounting, government process; veterans service commissions laws and/or regulations; agency goals and objectives; departmental policies and procedures; public relations; office practices and procedures; records management; office management; public administration; and case management; and Ability to interpret a variety of instructions in written, oral, picture, or schedule form; calculate fractions, decimals, and percentages; prepare accurate documentation; communicate effectively; understand a variety of written and/or verbal communications; interpret results, draw conclusions, and take recommended action; develop and maintain effective work relationships, including individuals, departments, and/or agencies; travel to and gain access to work site. DEADLINE TO APPLY: Until position is filled. Submit CV and Resume to *********************************** ----------------------------------------------------------------------------------------------------------------------------------------- The HCVSC is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. Appointing Authority: Veterans Service Commission Civil Service Status: Classified Classification Title: Veterans Service Officer Employment Status: Full-Time Reports to: Claims Manager FSLA Status: Exempt GENERAL DESCRIPTION: Under the direction of the Executive Director and supervision of the Claims Manager, the Veterans Service Officer advises and assists active military personnel, veterans, spouses, surviving spouses, children, parents, and dependents of veterans on presenting claims as well as obtaining rights and benefits available under federal, state and county laws. QUALIFICATIONS: Shall be a veteran pursuant to Ohio Revised Code (O.R.C.) Section 5901; possession of an honorable discharge (DD214) from the U.S. Armed Forces; High school diploma or equivalent; two years' experience working with the public; or equivalent combination of education and/or professional experience. LINCENSURE OR CERTIFICATION REQUIREMENTS: Possess a valid driver's license; Remain insurable under the county's vehicle insurance policy; Maintain necessary certification as a Veterans Service Officer; and Complete and pass a BCI/FBI background check. EQUIPMENT OPERATED: Motor vehicles, personal computer, fax machine, copier, calculator, micro-fiche, paper shredder, printers, and/or other modern office equipment. ESSENTIAL FUNCTIONS OF THE POSITION: Advises and assists persons in the Armed Forces of the United States, veterans' spouses, surviving spouses, children, parents, and dependents of the veteran in presenting claims or obtaining rights or benefits under any law of the United States or of this state, including but not limited to service-connected compensation, non-service disability pension, survivors' pension, documents and award requests, discharge upgrades, health benefits, and educational benefits; Determines appropriate benefits for clients; obtains documents necessary to substantiate claims (e.g. medical evident, service history, employment verification and documentation, custody document); makes recommendation on financial assistance applications in a timely manner; Maintains files of all documentation provided to establish and support claims for benefits; develops professional relationships with clients; works in conjunction with local, county, state, and federal agencies to advocate for clients; Refers clients to the HCVSC Emergency Financial Assistance program; Ensures that applications for aid regarding the burial of eligible indigent clients are complete; Assists with applications for grave markers and burial flags; and Participates in civic functions as well as outreach events to inform the public of services rendered for veterans and dependents. OTHER DUTIES AND RESPONSIBILITIES: May perform home visits when necessary to verify the information provided by the veteran and assist in the benefit application process; Reports known and suspected cases of fraud and/or misrepresentation to the appropriate persons and agencies; Attends continuing education classes; maintains awareness of all laws, policies, and procedures affecting veterans and their dependents; attends seminars and schooling that may require out-of-town travel; Must be able to obtain and maintain accreditations through the Ohio Department of Veterans Services and other national accredited organizations; and Performs other job-related duties as required. MINIMUM ACCEPTABLE CHARACTERISTICS: Knowledge of budgeting, accounting, government process; veterans service commissions laws and/or regulations; agency goals and objectives; departmental policies and procedures; public relations; office practices and procedures; records management; office management; public administration; and case management; and Ability to interpret a variety of instructions in written, oral, picture, or schedule form; calculate fractions, decimals, and percentages; prepare accurate documentation; communicate effectively; understand a variety of written and/or verbal communications; interpret results, draw conclusions, and take recommended action; develop and maintain effective work relationships, including individuals, departments, and/or agencies; travel to and gain access to work site. DEADLINE TO APPLY: Until position is filled. Submit CV and Resume to *********************************** ----------------------------------------------------------------------------------------------------------------------------------------- The HCVSC is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law.