Information Technology Technician jobs at U.S. Department of the Treasury

The IT Support Specialist will support Infrastructure operations by configuring, maintaining, troubleshooting and supporting systems and networks. You will provide Level 1 and 2 support for ongoing business operations and IT projects. Responsibilities: Support day to day activities for manufacturing plant and corporate IT Infrastructure, desktops, and peripherals. Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations. Using the help desk ticketing system, ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner. Support of the IT environment including areas such as systems, networks, applications, IT/OT, printers, security, etc. Perform equipment upgrades, refreshes, moves/adds/changes, and configuration Assist with and have the opportunity to develop skills with servers and network routers and switches. Work on special IT or technology projects as assigned. Opportunities to get additional formal training and certifications are offered. Experience: High School Diploma and 3+ years of relevant work experience; Associates Degree and 1-2 years of relevant experience; Bachelors Degree and relevant experience as a co-op or other professional experience. CompTIA A+ or other similar certifications are a plus. Relevant experience in a Microsoft Windows-based environment. In-depth ability to troubleshoot, repair, and configure PC's, laptops, printers and other peripherals. Basic knowledge of networking equipment, switches, routers, networking principles, and firewall rules. Prior experience with a service desk ticketing system. Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams. Strong organizational skills and the ability to manage multiple tasks and priorities. The ability to learn and continue to develop skills with Servers, Networking, Active Directory, Asset Management and Business Applications.

IT College Intern (PN 20036321) (250009A7) Organization: Developmental Disabilities - Central OfficeAgency Contact Name and Information: Caleb Skinner, *************************** Unposting Date: OngoingWork Location: James A Rhodes Office Tower 13 30 East Broad Street 13th Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $20.00 for undergrad, $24.00 for graduate students Schedule: Part-time Work Hours: Variable Hours Between 8:00 AM -5:00 PMClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Computer Literacy, Clerical & Data Entry, Operational and Administrative Support, ResearchProfessional Skills: Critical Thinking, Organizing and Planning, Priority Setting, Verbal Communication, Written CommunicationPrimary Technology: Not Applicable Agency OverviewJoin Our Team!Accepting applications for a College Intern position!The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:InclusionPartnership RespectThe Division of Information Technology Services (ITS) is responsible for the safe, efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business. Job DescriptionJoin our Team!Accepting applications for College InternWhat will you do?Under general direction creates or updates training (e.g., User Guides, training objectives, Agendas) for Information Technology (IT) Training using Microsoft Office Products (e.g., Word, Excel, PowerPoint).Assists supervisor & Technology-Based Training Developers, or other IT Staff, with coordinating business review sessions, requirements gathering & business or process analysis.Analyze, design, develop or modify existing training material(s). Under direction of ITS leadership &/or other IT staff, use multiple tools & techniques including Photoshop, PowerPoint, & Word for various learning activities.Prepares documentation of computer & human resource factors for new learning, recommends appropriate hardware & software to higher level authorities.Develops system flowcharts & detailed program specifications, structures & procedures including system test procedures todetermine validity & reliability. Writes complete system documentation.The candidate may also work with the DODD IT staff to prepare documentation as needed; or assist in data review/data entry activities. Attends meetings & takes notes when manager is not available. Performs other duties as assigned within scope of internship.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsRequired Qualifications:Must be enrolled in an accredited college or university Preferred Qualifications:Pursuing a degree program: Information Technology Experienced in Microsoft Office (Word, Excel, Outlook & PowerPoint) Experience with collecting & analyzing data is a plus Supplemental InformationRate of pay is based upon student's academic status This position is year round (this position is NOT limited to a semester) No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Responsibilities Under supervision and guidance, the IT Intern will: * Assist with ServiceNow tasks such as data entry, simple reporting, and updating documentation. * Support the Change Management process by helping track and log change requests. * Contribute to Disaster Recovery documentation and preparation activities. * Help update audit and compliance checklists, logs, and supporting records. * Participate in team meetings, record meeting notes, and follow up on assigned tasks. * Shadow senior IT staff to learn about enterprise technology governance, operations, and risk management. * Provide general support to ongoing IT initiatives as needed. Preferred Skills (not required): * Exposure to IT service management tools (ServiceNow, ticketing systems). * Coursework or experience in project management, cybersecurity, or data analysis. * Ability to work independently with direction. * Strong organizational skills and attention to detail. Minimum Qualifications * Currently enrolled in (or recently completed) a college program in Information Technology, Business, or related field. * Basic computer literacy, including familiarity with Microsoft Word, Excel, PowerPoint, and Outlook. * Strong written and verbal communication skills. * Interest in IT systems, process documentation, or enterprise operations.

PC Specialist 2 (4552-07) Location: Cincinnati, Ohio Your Benefits of Working for Hamilton County! Starting Salary: $25.90 per hour Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! Summary of Job Duties: As the Technical Services Coordinator (PC Specialist 2) at Hamilton County, you will provide specialized support for the technology that helps keep our Emergency Communications systems reliable and secure. You will work on projects such as equipment installations, software updates, and troubleshooting complex technical issues, while collaborating with staff and vendors to keep operations running smoothly. This position offers the chance to build your technical skills, support critical services, and contribute to the success of the Emergency Communications team. Coordinates and implements technology projects: Plans, installs, tests, and deploys hardware and software across Emergency Communications sites; performs configuration and setup of servers, workstations, network devices, and related platforms; supports initiatives such as server refreshes, version upgrades, and disaster recovery site readiness; prepares schedules, documents progress, and communicates with stakeholders to minimize service disruptions. Provides advanced second-tier technical support: Resolves escalated workstation, application, cybersecurity, and network performance issues; monitors system performance to ensure availability and stability; applies troubleshooting strategies and follows security standards; provides situational guidance to PC Specialist 1 staff during deployments or incidents; supports IT team objectives with minimal oversight. Coordinates vendor support and lifecycle planning: Works with vendors for installations, service visits, and maintenance of technologies; tracks service level agreements, warranties, and inventories; collaborates with the Technical Services Manager on procurement and lifecycle management. Contributes to IT policies, documentation, and compliance: Assists in developing and maintaining technical standards, workstation security, and cybersecurity compliance; incorporates CJIS security requirements and data privacy best practices into operations; evaluates tools and makes recommendations for efficiency and security improvements; participates in department meetings and serves as a resource during technology planning discussions or public safety project coordination Provides responsive technical service and on-call support: Responds to IT service needs across multiple locations; provides coverage during absences or urgent service demands; participates in an on-call rotation and must be able to respond to system outages during evenings, nights, weekends, or holidays Demonstrate regular and reliable attendance Perform other related duties as assigned. Minimum Qualifications: Associate degree in computer science/electronics one (1) year of progressive experience in PC technical support or four (4) years of progressive education and/or experience in PC technical support demonstrated expertise with Windows operating systems, Active Directory, and the MS Office suite Microsoft 365 Administrator and CompTIA A+ certification must be obtained within 12 months of hire. Driver's license issued by the state of residency Preferred Qualifications: Experience coordinating IT services/projects. Experience with remote work and VPN access troubleshooting Experience with Computer Aided Dispatch (CAD) systems, 911 Center Operations, and Land Mobile Radio (LMR) systems. Position Specific Qualifications: Must be able to maintain a flexible schedule and willing to work overtime Must be able to respond to urgent system outages during evenings, nights, weekends, or holidays Created By: Carmen White July 16, 2025 Page 4 of 4 as part of an on-call rotation. Must be willing to support satellite locations Required to carry a cell phone. Hazardous Working Conditions: exposure to electrical components during equipment installation; lifting or moving heavy IT hardware; extended screen time and repetitive motion; minor risk of tripping over cords or equipment; occasional travel between sites in adverse weather conditions. Work Location and Hours: 2377 Civic Drive Cincinnati, Oh. 45231 80 Hours Bi-weekly Deadline to Apply: Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.

The MORPC Local Government Summer Internship Program provides the opportunity for undergraduate and graduate students to obtain practical work experience with a local government within MORPC's 15-county region to prepare them for possible careers in public service. MORPC coordinates the recruitment and placement of students to match each host's request; hosts make the final hiring decision and provide an hourly wage. Interns work for a host for a minimum of 16 hours to a maximum of 40 hours per week for a 10- to 14-week period, which means there are both part-time and full-time positions available. The summer 2026 internship program will begin on May 12th and will end on August 14th. Interns gain applicable knowledge to enhance classroom learning by working with current government professionals throughout Central Ohio and acquire insights into the services provided by a regional planning commission. Interns also can attend monthly commission meetings as well as special MORPC-sponsored events and are paired with a MORPC staff member to serve as their mentor during the summer internship program. Previous IT interns have gained experience using PowerApps, Action 1, OneDrive, Microsoft 365, and other software programs on the job. Specific past assignments include: Migrating employee accounts to .GOV domain Setting up devices in a community's new health department building Creating a new IT ticketing system app and SharePoint page Organizing a city's technology resource page Setting up firewall and VLANs Help Center Operations and troubleshooting Imaging new computers, reimaging old computers, and other duties as assigned Qualifications Students must meet the following requirements: 30 hours of completed college coursework Interest in public service careers GPA 3.0 or higher (preferred) Legally eligible to work in the United States Reliable transportation to and from work Attend a Central Ohio college OR attend other college and have access to local housing Benefits All MORPC internships are paid opportunities! Pay ranges between $15 to $20 per hour depending on the host. Additional benefits include practical work experience, mentorship, and exposure to services offered by a regional planning commission. Please apply online at ***************************** or you may mail a resume to: MORPC Attn: GA-9-26 111 Liberty St., Suite 100 Columbus, OH 43215 ************* No phone calls please.

For description, visit PDF: ************************ gov/911 IT Systems Technician I - Job Statement. pdf

The Alaka`ina Foundation Family of Companies (FOCs) is potentially looking for Various IT Positions to provide support for our government customer in the National Capital Region, Washington, D.C. ROLES: * IT Project Manager * IT Idea, Demand, Requirements Manager * Senior Knowledge Management Specialist * Senior Net-Centric Enterprise Architect * Service Quality Manager * Data Management Governance REQUIRED DEGREE/EDUCATION/CERTIFICATION: Will vary based on role. REQUIRED SKILLS AND EXPERIENCE: Will Vary based on role. REQUIRED CITIZENSHIP AND CLEARANCE: * Must be U.S. Citizen * Must have an Active Top Secret clearance with SCI Eligibility The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees "EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans" The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information, please visit ************************** #LI-JS1 #ClearanceJobs

The MORPC Local Government Summer Internship Program provides the opportunity for undergraduate and graduate students to obtain practical work experience with a local government within MORPC's 15-county region to prepare them for possible careers in public service. MORPC coordinates the recruitment and placement of students to match each host's request; hosts make the final hiring decision and provide an hourly wage. Interns work for a host for a minimum of 16 hours to a maximum of 40 hours per week for a 10- to 14-week period, which means there are both part-time and full-time positions available. The summer 2026 internship program will begin on May 12th and will end on August 14th. Interns gain applicable knowledge to enhance classroom learning by working with current government professionals throughout Central Ohio and acquire insights into the services provided by a regional planning commission. Interns also can attend monthly commission meetings as well as special MORPC-sponsored events and are paired with a MORPC staff member to serve as their mentor during the summer internship program. Previous IT interns have gained experience using PowerApps, Action 1, OneDrive, Microsoft 365, and other software programs on the job. Specific past assignments include: * Migrating employee accounts to .GOV domain * Setting up devices in a community's new health department building * Creating a new IT ticketing system app and SharePoint page * Organizing a city's technology resource page * Setting up firewall and VLANs * Help Center Operations and troubleshooting * Imaging new computers, reimaging old computers, and other duties as assigned Qualifications Students must meet the following requirements: * 30 hours of completed college coursework * Interest in public service careers * GPA 3.0 or higher (preferred) * Legally eligible to work in the United States * Reliable transportation to and from work * Attend a Central Ohio college OR attend other college and have access to local housing Benefits All MORPC internships are paid opportunities! Pay ranges between $15 to $20 per hour depending on the host. Additional benefits include practical work experience, mentorship, and exposure to services offered by a regional planning commission. Please apply online at ***************************** or you may mail a resume to: MORPC Attn: GA-9-26 111 Liberty St., Suite 100 Columbus, OH 43215 ************* No phone calls please.

What will you do? * Under general direction assists with on-site IT staff at assigned Developmental Centers and/or offices, image computing devices, salvage, and general IT work. * Assist with troubleshooting networking issues. * Take direction from IT staff pertaining to IT coverage at the facility and assist with DC requests through ServiceNow tickets. * Attends meetings & takes notes when needed. * Performs other duties as assigned within scope of internship. Required Qualifications: * Must be enrolled in an accredited college or university Preferred Qualifications: * Pursuing a degree program: Information Technology

General Job Information This position is located in the District of Columbia, Office of the Chief Technology Officer (OCTO), Citywide Infrastructure Services Division. OCTO's mission is to direct the strategy, deployment, and management of DC Government technology with an unwavering commitment to IT excellence, efficiency, and value for government, residents, businesses and visitors. The incumbent serves as Supervisory IT Specialist for DC Cloud, OCTO's cloud infrastructure and platform engineering team. DC Cloud is responsible for the design, implementation, and operational support of the District's hybrid and multi-cloud environments, delivering core infrastructure services such as compute, storage, networking, mainframe, identity, observability, and automation platforms in support of 75+ DC Government agencies. DC Cloud enables agency self-service to mission-critical services through modern DevOps practices, infrastructure as code, and platform reliability engineering. The team supports virtual servers, databases, load balancing, backup systems, Active Directory, disaster recovery, and platform-as-a-service capabilities. The position reports to the Associate Chief Technology Officer (ACTO) for Infrastructure Services. MAJOR DUTIES AND RESPONSIBILITIES Leads the strategic direction and execution of DC Cloud's platform engineering and operations, including hybrid cloud infrastructure, container orchestration, Continuous Integration/Continuous Delivery/Deployment (CI/CD) pipelines, and infrastructure automation. Manages the DC Cloud staff of IT specialists responsible for the delivery and support of core infrastructure services such as compute, storage, networking, identity, observability, and backup/disaster recovery. Oversees the design, deployment, and lifecycle management of cloud-native and on-prem platforms, ensuring high availability, performance, and security. Develops operational budgets, strategic roadmaps, resource estimates, and performance metrics aligned with OCTO's mission. Implements standardized management tracking and reporting tools to monitor program milestones and ensure timely delivery. Partners with stakeholders across OCTO and District agencies to define infrastructure and platform requirements, develop solutions, and manage projects to successful outcomes. Provides coaching, performance feedback, and career development support to DC Cloud staff. Establishes governance frameworks, key performance indicators (KPIs), and operational runbooks to support platform reliability and service excellence. Manages vendor relationships, contract negotiations, and procurement activities in compliance with District regulations. Advocates for best practices in platform engineering, DevOps, and cloud operations across the enterprise.Serves as the subject matter expert for all infrastructure and platform-related incidents, issues, and escalations. Supports agencies in aligning technology solutions with OCTO's strategic IT direction and standards. Supervises the work and conducts performance evaluations of subordinate staff. Provides guidance regarding PREA mandates and investigative requirements for subordinate staff. Instructs, counsels, and advises individual employees on work and administrative matters. Identifies staff development, training, and professional networking activity needs for subordinate personnel. Recommends promotions, reassignments, approves and disapproves leave requests, recommends job selections, promotions, incentive recognition, corrective and/or adverse actions, and other personnel actions. Performs other related duties as required. QUALIFICATION AND EDUCATION Applicant must possess at least one (1) year of specialized experience equivalent to the grade 14 level. Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. LICENSURE/CERTIFICATIONS None. WORKING CONDITIONS/ENVIRONMENT The work is performed in an office like setting and the work is sedentary in nature. OTHER SIGNIFICANT FACTS Promotion Potential: No Known Promotion Potential Appointment Type: MSS - Regular Appointment Pay Plan, Series and Grade: MS-2210-15 Collective Bargaining: This position is not in the Collective Bargaining Unit Essential/Emergency Designation: This position may have an Essential or Emergency Employee Designation. The incumbent may be required in essential or emergency situations or when authorized by the agency head to perform critical tasks. Position Designation: The incumbent of this position is subject to enhanced suitability screening pursuant to Chapter 4 of D.C. Personnel Regulations, Suitability-Security Sensitive. The position is classified as Security sensitive due to the position's duties and responsibilities. Security sensitive positions are positions of special trust that may be reasonably expected to affect the access to or control of activities, systems, or resources that are subject to misappropriation, malicious mischief, damage, or loss or impairment of control of communication. The incumbent serves as Supervisory IT Specialist responsible for providing leadership, management, and technical advisement to meet the District's current and future infrastructure and platform needs. The incumbent is accountable for all aspects of DC Cloud operations, including budget, staffing, administration, service delivery, and program management. Routine duties that justify this position's security sensitive suitability designation include the frequent use and access to critical District IT infrastructure, systems and databases. Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment. Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation. Drug Free Workplace: The District of Columbia government maintains a drug-free work environment policy. All District employees are subject to post-accident/incident and reasonable suspicion drug and alcohol tests. Please note that applications received for this vacancy announcement may be considered for other vacant positions within OCTO pursuant to qualifications. For more information regarding the District of Columbia, OCTO and additional benefits of employment, please see below: ***************** ******************** ****************************************** ***********************

General Job Information This position is located in the Office of the Chief Technology Officer (OCTO), OCTO Led Projects, Artificial Intelligence (AI). OCTO's mission is to direct the strategy, deployment, and management of DC Government technology with an unwavering commitment to IT excellence, efficiency, and value for government, residents, businesses and visitors. The purpose of this position is to provide comprehensive project management for OCTO and other District agencies related to the development, implementation, and deployment of artificial intelligence and machine learning initiatives in support of improved government services, operational efficiency, and alignment with the District's AI Values. This position functions as the primary project manager responsible for managing critical Artificial Intelligence/Machine Learning (AI/ML) projects that advance the District's strategic technology objectives while ensuring strict alignment with Mayor's Order 2024-028 articulating the District of Columbia's Artificial Intelligence Values and Strategic Benchmarks. Duties and Responsibilities Plans, organizes, analyzes, evaluates, and controls AI/ML project implementation through application of standard project management principles, practices, and techniques adapted for emerging technology environments. Develops comprehensive project plans and schedules, estimates resources requirements (including data scientists, machine learning engineers, domain experts, and infrastructure teams), defines milestones and deliverables, and monitors activities and accomplishments. Evaluates and communicates project status to sponsors, IT management, agency leadership, and stakeholder groups, maintaining transparency regarding project progress, risks, and dependencies. Obtains appropriate approvals from IT management, agency leadership, and governance bodies responsible for AI oversight and compliance. Ensures that all issues are appropriately documented, tracked, and addressed with established escalation procedures. Ensures that individual project milestones are met and the overall project implementation is on time and within budget, including comprehensive cost-benefit analysis for all AI/ML initiatives and return on investment calculations. Identifies, evaluates, and documents "lessons learned" during and following project completion, establishing corrective action plans and contributing to organizational knowledge base around AI/ML implementation best practices. Manages risk assessment and mitigation strategies specific to AI/ML projects, including addressing algorithmic bias, model validation, data quality concerns, security and privacy issues, and regulatory compliance requirements, with particular focus on alignment with the District's six AI Values (Clear Benefit to Residents, Safety and Equity, Accountability, Transparency, Sustainability, and Privacy and Cybersecurity). Develops and maintains AI Values alignment documentation and assessments for each AI tool deployment, ensuring compliance with Mayor's Order 2024-028 governance requirements and supporting the District's AI Taskforce and Advisory Group on AI Values Alignment in oversight and evaluation activities. Provides direction to and oversight of multidisciplinary project teams including coordination of data acquisition, data governance, model development, testing and validation, deployment, monitoring, and maintenance activities in a matrix environment. Develops and maintains dashboards and tracking systems for documenting project labor costs, infrastructure and computational resource procurement costs, model performance metrics, validation against original projections, and ongoing assessment of AI Values alignment throughout the project lifecycle. Ensures assigned projects maintain fiscal and operational solvency through long and short-term strategic planning, maintains compliance with District budgetary, operational, and AI governance policies, and reports on technology expenditures and outcomes. Leads and facilitates AI Values alignment reviews at project initiation and throughout deployment, ensuring each AI tool deployment clearly demonstrates benefit to residents, does not negatively impact safety and equity, preserves human accountability, incorporates transparency mechanisms, considers sustainability and workforce impacts, and protects privacy and cybersecurity. Establishes and nurtures positive working relationships with project stakeholders within OCTO, other District agencies, vendor partners, academic institutions, and community groups affected by AI implementation decisions. Facilitates cross-functional collaboration between technical teams, business units, ethics review committees, and compliance offices to ensure responsible AI development and deployment aligned with District values and regulatory requirements. Assumes accountability for project scope, timeline, budget, and resource allocation while serving as the primary subject matter expert and advocate for all interactions between end users, technical teams, data governance stakeholders, and AI/ML deployment teams. Serves as the critical bridge between non-technical government stakeholders and specialized AI/ML technical professionals, translating business requirements into technical specifications and ensuring responsible, ethical, and values-aligned implementation of AI systems across District government. Ensures every AI deployment integrates the District's six overarching AI Values-Clear Benefit to Residents, Safety and Equity, Accountability, Transparency, Sustainability, and Privacy and Cybersecurity-throughout the project lifecycle from initiation through post-deployment monitoring. Performs other related duties as assigned. Qualifications and Education Applicants must have at least one (1) year of specialized experience equivalent to at least the CS-13 grade level. Licensures and Certifications None Working Conditions/Environment The work is sedentary. There are no special physical demands required to perform this job.This position is typically performed in a normal office environment and may involve frequent travel to District agency locations, internal and/or external partnering entities, and national forums etc., which will subject the incumbent to all kinds of weather, in a vehicle, and driving in heavy traffic. Other Significant Facts Tour of Duty: Monday - Friday, 8:30am to 5:30pm Pay Plan, Series and Grade: CS-2210-14 Type of Appointment: Career Service - Regular Appointment Promotion Potential: No known promotion potential Collective Bargaining Unit (Non-Union): This position is not a part of a Collective Bargaining Unit Essential/Emergency Designation: The incumbent may be required in essential or emergency situations or when authorized by the agency head to perform critical tasks. Position Designation: The incumbent of this position is subject to enhanced suitability screening pursuant to Chapter 4 of D.C. Personnel Regulations, Suitability-Security Sensitive. This position is classified as "security sensitive" due to the position's duties and responsibilities. Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment. Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation. Drug-Free Workplace: The District of Columbia government maintains a drug free work environment policy. All District employees are subject to post-accident/incident and reasonable suspicion drug and alcohol testing. For more information regarding the District of Columbia, OCTO and additional benefits of employment, please see below: ********** ******************************************* (Welcome video from Mayor Bowser) ******************** ****************************************** ***********************

If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain and troubleshoot the systems that support the military's logistics and classified data, and build firewalls that can withstand any attempted cyberattack. Job Duties * Maintenance of networks, hardware, and software * Provide customer and network administration services * Construct, edit, and test computer programs Some of the Skills You'll Learn * Use of computer consoles and peripheral equipment * Computer systems concepts * Planning, designing, and testing computer systems Helpful Skills * Interest in computer science * Strong attention to detail * Ability to communicate effectively * Experience in installation of computers Through your training, you will develop the skills and experience to enjoy a civilian career working as a network support technician, data processing technician, or computer programmer in just about any company that uses computers. Earn While You Learn Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for an Information Technology Specialist consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 20 weeks of Advanced Individual Training (AIT) with classroom instruction.

Cleveland Metroparks is seeking a Desktop Support Technician to join its Information Technology Services team. This role is essential in ensuring reliable technology across the Park District, providing staff with the tools they need to succeed. The Desktop Support Technician delivers user support, troubleshoots technical issues, and contributes to ongoing innovation through research and development. Responsibilities include maintaining system hardware, operating systems, software, and security protocols, as well as managing the technology equipment inventory in alignment with Park District policies. The ideal candidate brings a customer-focused mindset, balancing technical expertise with patience and professionalism to ensure staff receive timely, effective, and dependable technology support throughout the Park District. Key Responsibilities: Provides front-line help desk support via phone, email, and walk-up requests Installs, configures, and maintains software including Microsoft Office, Office 365, browsers, and park-specific applications Sets up and configures mobile devices such as cell phones and tablets Troubleshoots connectivity issues, computer performance problems, and user access concerns Manages and prioritizes support tickets, ensuring timely resolution and accurate documentation Collaborates with ITS staff on client/server application issues and system upgrades Creates documentation for processes and procedures used within ITS Participates in a rotating schedule to provide 24/7 emergency phone support up to 4 weeks each year

General Job Information DC Public Library Office of Information Technology supports a larger, multi-site network environment of wired and wireless staff and public workstations connected to cloud-hosted servers and applications within and outside the District of Columbia. This position is located in the Office of Information Technology and Systems (ITS), District of Columbia Public Library. The incumbent provides customer support to neighborhood services and other library units, and provides prompt resolutions of trouble tickets generated by staff responsible for the public computing access network and the administrative network. The incumbent also acts as a liaison with neighborhood library and central library staff to update and maintain software and hardware for public and staff use. The incumbent provides backup support for the public access and print management system. DUTIES AND RESPONSIBILITY * Sets up, maintains and troubleshoots workstation and server operating systems. Installs computers, monitors, printers, scanners, and related equipment, ensuring compatibility of hardware and considering the needs of the user at all DCPL locations * Enters and updates service requests in problem tracking and resolution databases (e.g. Remedy). * Diagnoses and resolves problems in response to customer reported incidents and needs. * Assists with desktop application enhancement programs. * Organizes and conducts appropriate public access training meetings for library services staff. * Performs quality control on contracted support staff work. * Partitions and formats hard drives, loads operating system, and selects appropriate configurations; sets up server options. * Installs and configures off the shelf applications, programs, including word processing, spreadsheet, database, and presentation software. Instructs customers in person, via email and by telephone, in use of hardware and software, security procedures * Responds to calls about malfunctions, troubleshoots both hardware and software to identify and resolve problems and makes repairs, if necessary. Maintains records in IT help desk and asset tracking systems. * Develops and updates IT documentation. Instructs customers in the operation of digital telephone service, and voice mail. Troubleshoots basic telephone and cabling problems. EDUCATION AND EXPERIENCE The incumbent must possess at minimum an Associate's degree from an accredited institution plus a minimum of three (3) years of experience in the implementation of microcomputer hardware and software and related peripherals, management of operating systems and application programs and direct involvement with users. In addition, the following is required: * Knowledge of Microsoft Windows Client and Server operating systems, Active Directory, Group Policy and TCP/IP * Knowledge of Internet working communications principles regarding LAN-to-LAN and LAN-to-WAN bridging and routing. * Knowledge of advanced Microsoft Windows desktop support and administration principles. * Knowledge of the District's network architecture to ensure homogeneous interconnecting networks within the broader wide area network. * Ability to speak and write clearly and effectively and to deal with others in a diplomatic but persuasive manner. RESIDENCY REQUIREMENT A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment. GENERAL SUITABILITY SCREENING This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening. EMPLOYMENT BENEFITS Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment. LICENSES AND CERTIFICATIONS Must possess and maintain a valid motor vehicle license issued by state of residence. Microsoft (i.e. MCP, MCSE, MCSA) and Apple (i.e. ACMT, ACDT or ACPT) Certifications preferred. WORKING CONDITIONS/ENVIRONMENT The work is performed in an office setting. OTHER SIGNIFICANT FACTORS Type of Appointment: Career Service Full Time Appointment Collective Bargaining Unit: This position is in the collective bargaining unit. Telework: At the discretion of the incumbent's supervisor Appointed Salary - The selected incumbent will be appointed at the appropriate salary rate of an CS 11 based on the DPM's guidelines. Budgeted Salary - This position is budgeted for a minimum salary of $74,893 to a maximum salary of $84,517. NOTE: We appreciate every applicant's interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. IMPORTANT: All District government agencies must go through a waiver process through the Office of the City Administrator (OCA) for final approval before a candidate may officially start employment. EQUAL EMPLOYMENT OPPORTUNITY The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.

Information Systems Support Specialist (4553-07) Location: Cincinnati, Ohio Your Benefits of Working for Hamilton County! Starting Salary: $25.90 per hour Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! Summary of Job Duties: As the 911 Systems Technician at Hamilton County, you will support the daily operation and maintenance of Hamilton County's emergency communications technology, with primary responsibility for the Next Generation 911 (NG911) system. This role ensures system reliability through routine monitoring, troubleshooting, and documentation, and assists with installations, upgrades, and configuration tasks. Working under general supervision and in collaboration with public safety personnel, county IT teams, and external vendors, the technician contributes to the functionality and performance of NG911 and other related systems that support emergency response operations. Monitors and maintains daily operations of the NG911 system and other emergency communications platforms; performs system health checks and verifies functionality of critical applications; troubleshoots software, hardware, and network issues affecting emergency response systems; escalates unresolved or complex incidents to appropriate technical staff or county IT teams; documents incidents and resolutions to support system performance tracking and operational planning. Assists with the evaluation, procurement, and deployment of hardware, software, and network solutions to support 911 operations; collaborates with vendors to assess system requirements, hardware specifications, and software configurations; participates in testing, validation, and acceptance of new equipment and system enhancements; provides technical input to improve purchasing decisions and long-term system sustainability. Supports system implementation efforts, including installation, configuration, testing, and go-live activities for system upgrades, enhancements, and expansions; refines system settings to meet operational needs; troubleshoots and resolves technical issues during implementation phases; maintains detailed technical documentation on installation procedures, configurations, and performance metrics; assists in developing training materials for system users when needed. Collaborates with internal staff, public safety partners, county IT teams, and external agencies to support operational integration and technical alignment; participates in operational meetings, technical workgroups, and/or project planning discussions to share insights on system needs, troubleshooting approaches, and system optimization opportunities; provides input on technical impacts related to operational or policy changes. Ensures compliance with applicable local, state, and federal regulations governing emergency communications technology; maintains system security protocols, access controls, and operational safeguards; supports system audits, testing, and reporting requirements; identifies potential risks and vulnerabilities in systems and coordinates corrective actions with the Technical Services team Assists in maintaining system documentation, technical diagrams, user guides, and operational workflows; ensures accurate recordkeeping of system updates, configurations, license renewals, and maintenance activities; supports ongoing system performance monitoring, preventive maintenance schedules, and lifecycle planning activities to ensure uninterrupted 911 service delivery Maintains regular and reliable attendance while delivering timely and professional customer service. Perform other related duties as assigned. Minimum Qualifications: Completion of undergraduate core course work for degree in computer science/programming, systems design or system analysis 6 months experience in project/program management 3 courses in supervision (or 3 months experience) Or equivalent Position Specific Qualifications: Must be able to maintain a flexible schedule and willing to work overtime Must be able to respond to urgent system outages during evenings, nights, weekends, or holidays Created By: Carmen White July 16, 2025 Page 4 of 4 as part of an on-call rotation. Must be willing to support satellite locations Required to carry a cell phone. Hazardous Working Conditions: exposure to electrical components during equipment installation; lifting or moving heavy IT hardware; extended screen time and repetitive motion; minor risk of tripping over cords or equipment; occasional travel between sites in adverse weather conditions. Work Location and Hours: 2377 Civic Drive Cincinnati, Oh. 45231 80 Hours Bi-weekly Deadline to Apply: Until Filled Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.

Your Benefits of Working for Hamilton County! * Starting Salary: $25.90 per hour * Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. * Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! Summary of Job Duties: As the 911 Systems Technician at Hamilton County, you will support the daily operation and maintenance of Hamilton County's emergency communications technology, with primary responsibility for the Next Generation 911 (NG911) system. This role ensures system reliability through routine monitoring, troubleshooting, and documentation, and assists with installations, upgrades, and configuration tasks. Working under general supervision and in collaboration with public safety personnel, county IT teams, and external vendors, the technician contributes to the functionality and performance of NG911 and other related systems that support emergency response operations. * Monitors and maintains daily operations of the NG911 system and other emergency communications platforms; performs system health checks and verifies functionality of critical applications; troubleshoots software, hardware, and network issues affecting emergency response systems; escalates unresolved or complex incidents to appropriate technical staff or county IT teams; documents incidents and resolutions to support system performance tracking and operational planning. * Assists with the evaluation, procurement, and deployment of hardware, software, and network solutions to support 911 operations; collaborates with vendors to assess system requirements, hardware specifications, and software configurations; participates in testing, validation, and acceptance of new equipment and system enhancements; provides technical input to improve purchasing decisions and long-term system sustainability. * Supports system implementation efforts, including installation, configuration, testing, and go-live activities for system upgrades, enhancements, and expansions; refines system settings to meet operational needs; troubleshoots and resolves technical issues during implementation phases; maintains detailed technical documentation on installation procedures, configurations, and performance metrics; assists in developing training materials for system users when needed. * Collaborates with internal staff, public safety partners, county IT teams, and external agencies to support operational integration and technical alignment; participates in operational meetings, technical workgroups, and/or project planning discussions to share insights on system needs, troubleshooting approaches, and system optimization opportunities; provides input on technical impacts related to operational or policy changes. * Ensures compliance with applicable local, state, and federal regulations governing emergency communications technology; maintains system security protocols, access controls, and operational safeguards; supports system audits, testing, and reporting requirements; identifies potential risks and vulnerabilities in systems and coordinates corrective actions with the Technical Services team * Assists in maintaining system documentation, technical diagrams, user guides, and operational workflows; ensures accurate recordkeeping of system updates, configurations, license renewals, and maintenance activities; supports ongoing system performance monitoring, preventive maintenance schedules, and lifecycle planning activities to ensure uninterrupted 911 service delivery * Maintains regular and reliable attendance while delivering timely and professional customer service. * Perform other related duties as assigned. Minimum Qualifications: * Completion of undergraduate core course work for degree in computer science/programming, systems design or system analysis * 6 months experience in project/program management * 3 courses in supervision (or 3 months experience) * Or equivalent Position Specific Qualifications: * Must be able to maintain a flexible schedule and willing to work overtime * Must be able to respond to urgent system outages during evenings, nights, weekends, or holidays Created By: Carmen White July 16, 2025 Page 4 of 4 as part of an on-call rotation. * Must be willing to support satellite locations * Required to carry a cell phone. Hazardous Working Conditions: * exposure to electrical components during equipment installation; lifting or moving heavy IT hardware; extended screen time and repetitive motion; minor risk of tripping over cords or equipment; occasional travel between sites in adverse weather conditions. Work Location and Hours: * 2377 Civic Drive Cincinnati, Oh. 45231 * 80 Hours Bi-weekly Deadline to Apply: Until Filled Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.

/Computer Technician District: Dublin City Schools TITLE: Technical Support Specialist, District - Central Office JOB STATUS: FLSA Overtime Eligible REPORTS TO: Director, PK-12 Technology DEPARTMENT: Academics POSITION SUMMARY: Assist with supporting the District's mobile device management systems and system applications; repair, support, and operate the district's technology and media systems. JOB QUALIFICATIONS: Associate degree in computer science or equivalent work experience with computer systems. Experience working in mobile device management systems such as JAMF and Google Admin. Software integration and provisioning experience. Experience in educational organizations is preferred. Willingness to become trained in the system(s) used by the school district. Ability to organize and prioritize work. Well-developed oral and written communication skills. Ability to diagnose and resolve basic computer, projector, TV, media, and technical issues. Sound judgment and problem-solving skills. Ability to work cooperatively with all staff and to interact with staff, students and the public in a positive manner. Ability to handle confidential information, set priorities, work well under pressure with and attention to detail. Ability to lift 35lbs without assistance. Valid Ohio driver's license and insured vehicle for visiting sites for repairs. Such alternatives to the above as deemed appropriate by the Director of PK-12 Technology. ESSENTIAL DUTIES: Help maintain district MDM systems, and media systems (TVs, projectors, screen sharing devices). Provide technical support and assistance, whether on the phone, in person, or remotely related to software, computer systems, hardware, and mobile device management systems. Drive between school site to attend to tasks, projects and Help Desk tickets as assigned. Maintain a working log detailing all required system updates, as well as the date of completion. Organize and file documentation pertaining to warranties and instructional guides for computer and display hardware. Support department in creating training materials pertaining to technology troubleshooting and usage. Monitor collection/distribution/repairs of student and staff devices. Assist with setup and running of the District media equipment for Board Meetings, etc. Take inventory, support, and repair equipment and software related to the District's technology. Participate in technology committees, other groups, and organizations as assigned. Work closely and cooperatively with staff members whose duties are technology dependent. Attend training sessions as assigned by the Director of PK-12 Technology. Ensures the safety of students. Establishes and maintains cooperative professional relationships. Remains free of any alcohol or nonprescription controlled substance and abuse of any prescribed controlled substance in the workplace throughout employment in the district. Exhibits professional behavior, emotional stability, and sound judgment. Serves as a role model for students in how to conduct themselves as citizens and as responsible, and intelligent human beings. Understands the legal responsibility to help instill in students the belief in and practice of ethical principles and democratic values. Maintains confidentiality and respect for confidential information at all times. Other duties as assigned by the Superintendent or his/her designee. TERMS OF EMPLOYMENT: 261 days (251 work days and 10 paid holidays); 8 hours per day, excluding lunch; number of days of vacation, holidays and salary as determined by Negotiated Agreement. Work year to be established by the Board. SALARY: $26.24/HR. - $30.43/HR. The qualifications listed above are intended to represent the education, experience, skill and ability levels typically needed to successfully perform the essential duties contained in this job description. The qualifications should not be viewed as individual absolute standards, but considered holistically with other position-related criteria. The Dublin City School District is an Equal Opportunity Employer and as such does not discriminate on the basis of race, color, sex, age, religion, national origin, ancestry, disability, veteran status, marital status, or any other status protected by law.

Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 8AM - 5PM :     Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Some of our clients have included a Top-10 Global Restaurant Company, and a Top-15 U.S. Healthcare System. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. We currently have over 500 employees in 35 states. We maintain a network of subcontractor relationships that we routinely work with in another 8 locations. POSITION SCOPE : Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business. DUTIES & RESPONSIBILITIES : Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Other duties as assigned. REQUIRED SKILLS/ABILITIES: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Excellent interpersonal skills. Ability to explain technical information in understandable language to non-technical staff members. Flexibility to work a variety of shifts with minimal notice Available to work regular overtime Proficiency with Windows Operating system and Thin Client environments Excellent oral communication skills Detail-oriented to keep detailed notes on tickets Highly organized to keep Help desk tickets order Ability to diagnose and resolve basic computer technical issues Extremely motivated self-starter Strong desire to learn Ability to work as a Team member QUALIFICATION/EDUCATION AND EXPERIENCES: High School diploma or equivalent 2+ years of experience working in a help desk environment PHYSICAL REQUIREMENTS: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. This position must be located in our Defiance, OH office This position will be required to work 8AM - 5PM EST and possibly a rotating on call schedule. Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.

Cincinnati, Ohio/ Your Benefits of Working for Hamilton County! Starting Salary: $23.24/hour Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! Summary of Job Duties: The Communications Center is responsible for the answering of 911 calls and police, fire and EMS dispatching for forty-eight communities in Hamilton County. As a twenty-four hour a day, seven day a week operation, the basic maintenance of our computer systems is critical for our 911 call takers and radio dispatchers. Provides mostly Tier 1 and some Tier 2 technical support for departments under the Board of County Commissioners Departments. Examples include Basic active directory user administration, end user and server support for the various systems; troubleshoots hardware and software issues, PC configuration, installs, upgrades, anti-virus and cybersecurity strategy, server administration, other connectivity issues including wireless network clients. Offers daily operations and systems support to personnel as directed. Assist personnel with installation, configuration and ongoing usability of system hardware and software. Verify functionality of hardware and software components. Other IT duties as directed. Assess infrastructure on a regular basis to ensure it continues to meet necessary demands. Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction. Resolves on-site issues; communicates with supervisor/team and may assist with networking and switch changes; uses networking principles to diagnose issues, and rules out non-issues; primary administrator for server maintenance and pc workstation, laptop and smartphone support; printing problems, application and software issues and file storage. Assume responsibility for project tasks and ensure they are completed in a timely fashion. Monitors annual maintenance and support programs. Maintains appropriate documentation of activities. May assist manager with vendor coordination and management of Tier 2 level support and system administration of server systems and network devices located in the departments. Oversees installation, testing, repairs, and corrective action of other LAN devices including but not limited to other computer peripherals; systems; repair and maintenance of laptops, printers, operating systems, or application software. Keeps current on IT and industry trends; provides direction and feedback on IT infrastructure; project management; continuing technical advancement and education; provides backup to other support specialists as needed. Demonstrates regular and predictable attendance and responsive customer service. May undergo the system administration training; may understand existing support agreements and the procedures currently in place to open up new tickets; understand and make initial diagnoses of equipment in realm of responsibility and implement proper resolution in a timely fashion. Hazardous Working Conditions: Must be able to maintain a flexible schedule and willing to work overtime; must be willing to support agency satellite Minimum Qualifications: Associate degree in computer science/electronics or three (3) years of directly related experience in PC technical support working knowledge and/or experience with a variety of business software packages including Windows operating systems or MS Office suite applications must obtain Comp TIA A+ Certification upon completion of probationary period must be able to maintain a flexible schedule and willing to work overtime must be willing to support agency satellite office required to carry a cell phone Valid driver's license issued by the state of residency Work Location and Hours: 2377 Civic Drive Cincinnati, Oh. 45231 40 Hour Work Week/Daytime, occasional weekend, and some overnight work. Hours flexible. Onsite, no remote. Deadline to Apply: Open Until Filled Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.