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Technical Services Assistant jobs at Rocky Mountain Air Solutions - 85 jobs

  • Automation Pharmacy Technician 4 (IV Compounding)-- $2K Sign On Bonus & Relocation Assistance

    Omnicell 4.9company rating

    Columbus, OH jobs

    **Automation Pharmacy Technician 4 (IVC) - $2K Sign On Bonus & Relocation Assistance** **What You Can Expect** + Career growth: Join a team that values promoting its members. Begin as an automation pharmacy technician and advance into roles such as professional services, consulting, marketing, management and beyond. + Opportunities are limitless at Omnicell for people who are driven and motivated about all aspects of healthcare.Learning and development: Maintain your skillset at its best through ongoing on-the-job training centered around state-of-the-art pharmacy technology. Take advantage of mentorship opportunities and utilize comprehensive learning initiatives tailored to improve your interpersonal skills. + Excellent benefits: Your benefits start on your first day. We design our health, insurance, retirement, educational, and well-being programs to ensure quality, value, and financial protection to help you and your family live well. **Day in Life** + As a Pharmacy Services Pharmacy Technician IV, you step into a critical role, ensuring the seamless daily dispensing of all sterile compounded medications from Omnicell's advanced automated IV equipment. Your role includes: + Equipment management, maintenance, cleaning, and troubleshooting. + Material management and movement. + Managing optimal medication inventory levels. + Diligently reviewing and updating documentation. + Effective customer communication for building strong relationships. Join us in this dynamic position and contribute to top-notch pharmacy services. **Responsibilities** + Perform IV automation tasks in an aseptic, error free manner, consistent with standard operating procedures. + Perform daily, weekly, and monthly IV automation equipment cleaning and maintenance. + Follow Safe Handling of Hazardous Drugs procedures when handling medications. + Responsible for identifying / ordering medications to ensure medication inventories are at optimal levels. + Responsible for monitoring and ordering consumable supplies required for the operation of the equipment. + Responsible for performing basic troubleshooting and standard maintenance of IV automation equipment and reporting unresolved equipment issues to the IV TAC. + Complete fingertip and media fill sampling. + Maintain a high level of communication with pharmacy operations manager and customer, to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the Pharmacy Services Program to provide customer-focused support emphasizing quality, professionalism, and responsiveness, by acting as liaison between Omnicell and customer to assist with customer concerns. + Conduct training and ensure completion of all required documents and compliance with all Pharmacy Services procedures and policies. + Maintain fiscal responsibility for work-related expenses, complete expense reports, adhere to corporate card procedures, per Omnicell travel policies. + Comply with reasonable procedures, policies and guidelines established by the Customer facility. + Maintain national certification and all state required credentialing. + Act as a resource or SME, for Omnicell team members, providing training and/or assistance either on site or remotely to ensure optimal workflow. **Specialized Knowledge / Skills** + Good organizational skills in a fast-paced environment + Demonstrate customer service skills. + Strong communication and problem-solving skills. + Ability to work with mechanical equipment. + Working knowledge of computer hardware, Microsoft Windows, Excel, and PowerPoint. + A self-starter who is able to work independently and follow a detailed plan. + Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels. **Basic Qualifications** + High school diploma or GED. + Active Ohio State Board of Pharmacy Technician License/Registration. + Active National Pharmacy Technician Certificate: PTCB / CPhT / EXCPT. + Working knowledge of IV Compounding. **Preferred Knowledge and Skills** + One year of IV Compounding experience. + Proficient in the use of PPE and hand hygiene techniques. + Working knowledge of sterile environment requirement. + Completed an accredited Pharmacy Technician Training Program. + Two years' previous experience in hospital pharmacy automation. + Basic Troubleshooting Skills with automation devices. + Automation implementation experience. **Work Conditions** + Ability to travel out of state for training(s). + **Able to commute daily and work at this site: 10500 Montgomery Rd., Cincinnati, OH 45242** + **Able to work 2** **nd** **shift (exact TBD, M-TH (1:30 pm to 12 am) / M-F (2:30 pm to 11 pm) , Omnicell offers Shift Differential Policy** + **Open to relocating to within 45 miles to client's site listed.** + 8-to-10-hour shifts. + Hospital Pharmacy Environment. + Working hours may be outside of normal business hours based on business or project needs. + Capable of standing for several hours at a time. + Potential exposure to hazardous drugs. + Able to lift up to 35 lbs. **Other:** Selected candidates may be required to pass a math aptitude test. \#LI-JC1 \#LI-Cincinnati, OH \#LI-Ohio All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
    $24k-38k yearly est. 11d ago
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  • IT Support Specialist (Service Desk/AV Hybrid)

    Astreya 4.3company rating

    Saint Louis, MO jobs

    What this Job Entails: Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams. Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth. Core responsibilities of the position Provide exceptional support for all aspects of technology provided by the IT department via phone, email, chat, and other supported channels. Use of ticketing system to track customer issues and provide timely updates to all stakeholders from initial diagnosis, through troubleshooting, and into resolution or escalation. Perform troubleshooting and provide customer service up to the executive level with excellent communication and follow through. Effectively multitask and manage priorities in a fast-paced IT setting and balance the demands of daily and routine assignments with long-term projects. Assist users in the set up and operation of AV conference room systems. Ensure conference/meeting room AV systems are maintained and in good operating condition. Perform IT-related setup, support, and breakdown for large meetings and events. Perform regular testing/maintenance/upgrades of all internal AV systems via regular room sweeps. Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology in accordance with established policies/procedures. Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets. Regularly develop knowledge of emerging technologies and provide proactive options on how to effectively solve common issues. Track IT hardware assets and their respective configurations for potential reuse or retirement. Create and document routine IT processes and procedures. Develop strong relationships with internal customers, vendor, affiliates, and peers. Required Qualification and Experience Minimum 2-4 years of Service Desk, Call Center, IT Help Desk experience in an enterprise environment. Demonstrated clear and effective verbal & written communication skills. Excellent Customer Service experience and follow through with attention to detail. Expertise with Windows operating system and Office 365 suite and other Microsoft applications and toolsets. Experience with IT Knowledge Base and ticketing system. Experience applying ITSM best practices to Incident and Service Requests management. Knowledge of Azure Active Directory. Experience with AV technology and supporting various unified communications platforms (Zoom & Teams). Physical Demands Occasional lifting to 30 pounds (reference: a ream of paper weighs approx. 5lbs) Fine motor movements in fingers/hands to operate computers and other office equipment. Push/pull up to 50lbs Stooping, bending, crouching Reaching, or climbing ladders Position Type/Expected Hours of Work This is a critical position and is expected to report for work regardless of weather conditions. Occasional evening and weekend hours required. Travel is not required for this role, however there may be occasional opportunities to travel for training and/or to support other locations. Salary Range $30.12 - $50.19 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
    $30.1-50.2 hourly Auto-Apply 60d+ ago
  • Automation Pharmacy Technician 4 (IV Compounding)-- $2K Sign On Bonus & Relocation Assistance

    Omnicell 4.9company rating

    Middletown, OH jobs

    **Automation Pharmacy Technician 4 (IVC) - $2K Sign On Bonus & Relocation Assistance** **What You Can Expect** + Career growth: Join a team that values promoting its members. Begin as an automation pharmacy technician and advance into roles such as professional services, consulting, marketing, management and beyond. + Opportunities are limitless at Omnicell for people who are driven and motivated about all aspects of healthcare.Learning and development: Maintain your skillset at its best through ongoing on-the-job training centered around state-of-the-art pharmacy technology. Take advantage of mentorship opportunities and utilize comprehensive learning initiatives tailored to improve your interpersonal skills. + Excellent benefits: Your benefits start on your first day. We design our health, insurance, retirement, educational, and well-being programs to ensure quality, value, and financial protection to help you and your family live well. **Day in Life** + As a Pharmacy Services Pharmacy Technician IV, you step into a critical role, ensuring the seamless daily dispensing of all sterile compounded medications from Omnicell's advanced automated IV equipment. Your role includes: + Equipment management, maintenance, cleaning, and troubleshooting. + Material management and movement. + Managing optimal medication inventory levels. + Diligently reviewing and updating documentation. + Effective customer communication for building strong relationships. Join us in this dynamic position and contribute to top-notch pharmacy services. **Responsibilities** + Perform IV automation tasks in an aseptic, error free manner, consistent with standard operating procedures. + Perform daily, weekly, and monthly IV automation equipment cleaning and maintenance. + Follow Safe Handling of Hazardous Drugs procedures when handling medications. + Responsible for identifying / ordering medications to ensure medication inventories are at optimal levels. + Responsible for monitoring and ordering consumable supplies required for the operation of the equipment. + Responsible for performing basic troubleshooting and standard maintenance of IV automation equipment and reporting unresolved equipment issues to the IV TAC. + Complete fingertip and media fill sampling. + Maintain a high level of communication with pharmacy operations manager and customer, to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the Pharmacy Services Program to provide customer-focused support emphasizing quality, professionalism, and responsiveness, by acting as liaison between Omnicell and customer to assist with customer concerns. + Conduct training and ensure completion of all required documents and compliance with all Pharmacy Services procedures and policies. + Maintain fiscal responsibility for work-related expenses, complete expense reports, adhere to corporate card procedures, per Omnicell travel policies. + Comply with reasonable procedures, policies and guidelines established by the Customer facility. + Maintain national certification and all state required credentialing. + Act as a resource or SME, for Omnicell team members, providing training and/or assistance either on site or remotely to ensure optimal workflow. **Specialized Knowledge / Skills** + Good organizational skills in a fast-paced environment + Demonstrate customer service skills. + Strong communication and problem-solving skills. + Ability to work with mechanical equipment. + Working knowledge of computer hardware, Microsoft Windows, Excel, and PowerPoint. + A self-starter who is able to work independently and follow a detailed plan. + Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels. **Basic Qualifications** + High school diploma or GED. + Active Ohio State Board of Pharmacy Technician License/Registration. + Active National Pharmacy Technician Certificate: PTCB / CPhT / EXCPT. + Working knowledge of IV Compounding. **Preferred Knowledge and Skills** + One year of IV Compounding experience. + Proficient in the use of PPE and hand hygiene techniques. + Working knowledge of sterile environment requirement. + Completed an accredited Pharmacy Technician Training Program. + Two years' previous experience in hospital pharmacy automation. + Basic Troubleshooting Skills with automation devices. + Automation implementation experience. **Work Conditions** + Ability to travel out of state for training(s). + **Able to commute daily and work at this site: 10500 Montgomery Rd., Cincinnati, OH 45242** + **Able to work 2** **nd** **shift (exact TBD, M-TH (1:30 pm to 12 am) / M-F (2:30 pm to 11 pm) , Omnicell offers Shift Differential Policy** + **Open to relocating to within 45 miles to client's site listed.** + 8-to-10-hour shifts. + Hospital Pharmacy Environment. + Working hours may be outside of normal business hours based on business or project needs. + Capable of standing for several hours at a time. + Potential exposure to hazardous drugs. + Able to lift up to 35 lbs. **Other:** Selected candidates may be required to pass a math aptitude test. \#LI-JC1 \#LI-Cincinnati, OH \#LI-Ohio All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
    $24k-37k yearly est. 11d ago
  • Technical Support Associate

    Wyrestorm Technologies Corp 3.6company rating

    Round Lake, NY jobs

    WyreStorm is an award -winning electronics manufacturer passionately committed to the development and production of high quality HD distribution, UC solutions and IT equipment at the very forefront of digital technology. This position has great room for growth for the right candidate. Job Description: Provide telephone, E -mail and web support for customers and prioritize multiple issues effectively. Offer design assistance to customer via phone, chat and email. Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources. Offer level 1 assistance to the company employees pertaining to IT related matters. Maintain positive, professional relationships with internal and external clients. Must be able to work independently and as part of a team. Maintain accurate, clear and concise records of all calls and contacts. Must have reliable home high speed internet for working from home occasions. Must have reliable transportation. Schedule: 8 hour shift Monday to Friday Requirements Preferred Qualifications: Associates in an IT or AV related field. 2 years experience in a AV or IT installation. AV Technologist certification or High School diploma 4 years experience within an AV/IT installation/support field. WyreStorm Technologies Corp is an equal opportunity employer Benefits WyreStorm has an extremely generous benefits package including 100% employer paid health and life insurance. Benefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance
    $37k-61k yearly est. 60d+ ago
  • Technical Support Specialist (Louisville, KY)

    GE Appliances, a Haier Company 4.8company rating

    Louisville, KY jobs

    At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ . Interested in joining us on our journey? The Technical Support Specialist provides advanced appliance repair support to field appliance service professionals, including Bodewell Field Service Technicians and Bodewell Contract Services Network Servicers. This role serves as a centralized technical resource, assisting with troubleshooting, diagnostics, repair guidance, and product knowledge across multiple appliance platforms. Support is delivered through phone, digital case management tools, and Salesforce systems, helping technicians resolve complex service issues efficiently and accurately. The position collaborates closely with service operations, engineering, quality, and training teams to identify recurring issues, share field insights, and improve service processes and documentation. The Technical Support Specialist also documents cases, provides recommendations, and determines outcomes to support continuous improvement and knowledge sharing. The role is based in Louisville, KY at Appliance Park and/or may be performed remotely, depending on business needs. **Position** Technical Support Specialist (Louisville, KY) **Location** USA, Louisville, KY **How You'll Create Possibilities** **Essential Results-Based Duty:** + Diagnose complex and escalate appliance repair issues using service data, error codes, schematics, wiring diagrams, and technical documentation. + Document technical cases, resolutions, and recommendations accurately in Salesforce or other case-management systems. + Identify and track trends in field failures, repeat repairs, and parts usage; communicate insights to Engineering, Quality, and Product teams. + Support new product launches by reviewing service documentation, identifying potential serviceability risks, and providing early field feedback. + Recommend corrective actions and best practices to field technicians to improve repair quality and consistency. + Participate in cross-functional meetings related to service quality, product performance, and customer experience. + Provide guidance on parts identification, compatibility, and repair procedures to reduce repeat service visits. + Assist with the development and maintenance of technical knowledge bases, job aids, and troubleshooting guides. + Ensure compliance with safety standards, service policies, and warranty guidelines during troubleshooting and repair guidance. + Support continuous improvement initiatives focused on reducing service costs, improving customer satisfaction, and increasing technician effectiveness. + Mentor and coach technicians by sharing technical expertise, diagnostic strategies, and repair insights. + Escalate unresolved or critical technical issues appropriately and track them through resolution. + Maintain current knowledge of appliance technologies, software updates, and service bulletins. **What You'll Bring to Our Team** **Other related duties as assigned** **:** + Participate in pilot programs, beta testing, or limited field trials for new products or service tools. + Support special projects related to service process improvement, cost reduction, or customer experience initiatives. + Assist with the review and refinement of service manuals, technical bulletins, and troubleshooting guides. + Contribute to onboarding or mentoring activities for new technicians or support team members. + Provide feedback on parts availability, tooling needs, or service logistics based on field insights. + Assist in analyzing service data to identify long-term trends or opportunities for improvement. + Support occasional on-site training, ride-alongs, or field observations as needed. + Participate in cross-functional workshops or continuous improvement events. + Assist leadership with ad hoc reporting or presentations related to service performance or technical issues. + Serve as a backup resource for related support teams during peak demand or special circumstances. **Minimum Qualifications:** + High school diploma or GED required; technical or vocational training in appliance repair, electronics, or a related field preferred. + Fundamental knowledge of appliance products, basic diagnostics, and common service procedures. + 5+ years in appliance repair, field service, technical support, or a related technical role. + Strong proficiency with computers, including the ability to navigate multiple systems and applications simultaneously. + Experience using Salesforce or any case management, ticketing, or CRM systems. + Ability to communicate technical information clearly and professionally via phone and written channels. + Strong listening and interpersonal skills and the ability to ask effective diagnostic questions. + Basic problem-solving skills with the ability to follow established troubleshooting processes. + Ability to remain calm and professional when handling escalated or high-pressure situations. + Willingness to work flexible schedules, including varied hours or weekends, as required by business needs. + Ability to work independently while also collaborating effectively with cross-functional teams. **Preferred Qualifications:** + Proven ability to effectively de-escalate challenging situations by remaining calm, professional, and solution-focused when supporting field technicians. + Strong problem-solving and analytical skills with the ability to assess complex technical issues and recommend effective solutions. + Ability to clearly explain technical concepts to a variety of audiences with different levels of technical expertise. + Strong organizational skills with attention to detail and the ability to manage multiple cases simultaneously. + Demonstrated judgment and decision-making skills when handling escalated service issues or exceptions. + Ability to work collaboratively across teams, including Field Service, Engineering, Quality, Training, and Operations. + Commitment to continuous learning and staying current on new products, technologies, and service updates. **Our Culture** Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S _If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to *******************************_
    $35k-54k yearly est. 2d ago
  • Technical Support Specialist (Louisville, KY)

    GE Appliances 4.8company rating

    Louisville, KY jobs

    At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? The Technical Support Specialist provides advanced appliance repair support to field appliance service professionals, including Bodewell Field Service Technicians and Bodewell Contract Services Network Servicers. This role serves as a centralized technical resource, assisting with troubleshooting, diagnostics, repair guidance, and product knowledge across multiple appliance platforms. Support is delivered through phone, digital case management tools, and Salesforce systems, helping technicians resolve complex service issues efficiently and accurately. The position collaborates closely with service operations, engineering, quality, and training teams to identify recurring issues, share field insights, and improve service processes and documentation. The Technical Support Specialist also documents cases, provides recommendations, and determines outcomes to support continuous improvement and knowledge sharing. The role is based in Louisville, KY at Appliance Park and/or may be performed remotely, depending on business needs. Position Technical Support Specialist (Louisville, KY) Location USA, Louisville, KY How You'll Create Possibilities Essential Results-Based Duty: * Diagnose complex and escalate appliance repair issues using service data, error codes, schematics, wiring diagrams, and technical documentation. * Document technical cases, resolutions, and recommendations accurately in Salesforce or other case-management systems. * Identify and track trends in field failures, repeat repairs, and parts usage; communicate insights to Engineering, Quality, and Product teams. * Support new product launches by reviewing service documentation, identifying potential serviceability risks, and providing early field feedback. * Recommend corrective actions and best practices to field technicians to improve repair quality and consistency. * Participate in cross-functional meetings related to service quality, product performance, and customer experience. * Provide guidance on parts identification, compatibility, and repair procedures to reduce repeat service visits. * Assist with the development and maintenance of technical knowledge bases, job aids, and troubleshooting guides. * Ensure compliance with safety standards, service policies, and warranty guidelines during troubleshooting and repair guidance. * Support continuous improvement initiatives focused on reducing service costs, improving customer satisfaction, and increasing technician effectiveness. * Mentor and coach technicians by sharing technical expertise, diagnostic strategies, and repair insights. * Escalate unresolved or critical technical issues appropriately and track them through resolution. * Maintain current knowledge of appliance technologies, software updates, and service bulletins. What You'll Bring to Our Team Other related duties as assigned: * Participate in pilot programs, beta testing, or limited field trials for new products or service tools. * Support special projects related to service process improvement, cost reduction, or customer experience initiatives. * Assist with the review and refinement of service manuals, technical bulletins, and troubleshooting guides. * Contribute to onboarding or mentoring activities for new technicians or support team members. * Provide feedback on parts availability, tooling needs, or service logistics based on field insights. * Assist in analyzing service data to identify long-term trends or opportunities for improvement. * Support occasional on-site training, ride-alongs, or field observations as needed. * Participate in cross-functional workshops or continuous improvement events. * Assist leadership with ad hoc reporting or presentations related to service performance or technical issues. * Serve as a backup resource for related support teams during peak demand or special circumstances. Minimum Qualifications: * High school diploma or GED required; technical or vocational training in appliance repair, electronics, or a related field preferred. * Fundamental knowledge of appliance products, basic diagnostics, and common service procedures. * 5+ years in appliance repair, field service, technical support, or a related technical role. * Strong proficiency with computers, including the ability to navigate multiple systems and applications simultaneously. * Experience using Salesforce or any case management, ticketing, or CRM systems. * Ability to communicate technical information clearly and professionally via phone and written channels. * Strong listening and interpersonal skills and the ability to ask effective diagnostic questions. * Basic problem-solving skills with the ability to follow established troubleshooting processes. * Ability to remain calm and professional when handling escalated or high-pressure situations. * Willingness to work flexible schedules, including varied hours or weekends, as required by business needs. * Ability to work independently while also collaborating effectively with cross-functional teams. Preferred Qualifications: * Proven ability to effectively de-escalate challenging situations by remaining calm, professional, and solution-focused when supporting field technicians. * Strong problem-solving and analytical skills with the ability to assess complex technical issues and recommend effective solutions. * Ability to clearly explain technical concepts to a variety of audiences with different levels of technical expertise. * Strong organizational skills with attention to detail and the ability to manage multiple cases simultaneously. * Demonstrated judgment and decision-making skills when handling escalated service issues or exceptions. * Ability to work collaboratively across teams, including Field Service, Engineering, Quality, Training, and Operations. * Commitment to continuous learning and staying current on new products, technologies, and service updates. Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to *******************************
    $35k-54k yearly est. 2d ago
  • Technical Support Specialist (Louisville, KY)

    GE Appliances 4.8company rating

    Louisville, KY jobs

    At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? The Technical Support Specialist provides advanced appliance repair support to field appliance service professionals, including Bodewell Field Service Technicians and Bodewell Contract Services Network Servicers. This role serves as a centralized technical resource, assisting with troubleshooting, diagnostics, repair guidance, and product knowledge across multiple appliance platforms. Support is delivered through phone, digital case management tools, and Salesforce systems, helping technicians resolve complex service issues efficiently and accurately. The position collaborates closely with service operations, engineering, quality, and training teams to identify recurring issues, share field insights, and improve service processes and documentation. The Technical Support Specialist also documents cases, provides recommendations, and determines outcomes to support continuous improvement and knowledge sharing. The role is based in Louisville, KY at Appliance Park and/or may be performed remotely, depending on business needs.PositionTechnical Support Specialist (Louisville, KY) LocationUSA, Louisville, KYHow You'll Create Possibilities Essential Results-Based Duty: Diagnose complex and escalate appliance repair issues using service data, error codes, schematics, wiring diagrams, and technical documentation. Document technical cases, resolutions, and recommendations accurately in Salesforce or other case-management systems. Identify and track trends in field failures, repeat repairs, and parts usage; communicate insights to Engineering, Quality, and Product teams. Support new product launches by reviewing service documentation, identifying potential serviceability risks, and providing early field feedback. Recommend corrective actions and best practices to field technicians to improve repair quality and consistency. Participate in cross-functional meetings related to service quality, product performance, and customer experience. Provide guidance on parts identification, compatibility, and repair procedures to reduce repeat service visits. Assist with the development and maintenance of technical knowledge bases, job aids, and troubleshooting guides. Ensure compliance with safety standards, service policies, and warranty guidelines during troubleshooting and repair guidance. Support continuous improvement initiatives focused on reducing service costs, improving customer satisfaction, and increasing technician effectiveness. Mentor and coach technicians by sharing technical expertise, diagnostic strategies, and repair insights. Escalate unresolved or critical technical issues appropriately and track them through resolution. Maintain current knowledge of appliance technologies, software updates, and service bulletins. What You'll Bring to Our Team Other related duties as assigned: Participate in pilot programs, beta testing, or limited field trials for new products or service tools. Support special projects related to service process improvement, cost reduction, or customer experience initiatives. Assist with the review and refinement of service manuals, technical bulletins, and troubleshooting guides. Contribute to onboarding or mentoring activities for new technicians or support team members. Provide feedback on parts availability, tooling needs, or service logistics based on field insights. Assist in analyzing service data to identify long-term trends or opportunities for improvement. Support occasional on-site training, ride-alongs, or field observations as needed. Participate in cross-functional workshops or continuous improvement events. Assist leadership with ad hoc reporting or presentations related to service performance or technical issues. Serve as a backup resource for related support teams during peak demand or special circumstances. Minimum Qualifications: High school diploma or GED required; technical or vocational training in appliance repair, electronics, or a related field preferred. Fundamental knowledge of appliance products, basic diagnostics, and common service procedures. 5+ years in appliance repair, field service, technical support, or a related technical role. Strong proficiency with computers, including the ability to navigate multiple systems and applications simultaneously. Experience using Salesforce or any case management, ticketing, or CRM systems. Ability to communicate technical information clearly and professionally via phone and written channels. Strong listening and interpersonal skills and the ability to ask effective diagnostic questions. Basic problem-solving skills with the ability to follow established troubleshooting processes. Ability to remain calm and professional when handling escalated or high-pressure situations. Willingness to work flexible schedules, including varied hours or weekends, as required by business needs. Ability to work independently while also collaborating effectively with cross-functional teams. Preferred Qualifications: Proven ability to effectively de-escalate challenging situations by remaining calm, professional, and solution-focused when supporting field technicians. Strong problem-solving and analytical skills with the ability to assess complex technical issues and recommend effective solutions. Ability to clearly explain technical concepts to a variety of audiences with different levels of technical expertise. Strong organizational skills with attention to detail and the ability to manage multiple cases simultaneously. Demonstrated judgment and decision-making skills when handling escalated service issues or exceptions. Ability to work collaboratively across teams, including Field Service, Engineering, Quality, Training, and Operations. Commitment to continuous learning and staying current on new products, technologies, and service updates. Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to *******************************
    $35k-54k yearly est. Auto-Apply 1d ago
  • Automation Pharmacy Technician 4 (IV Compounding)-- $2K Sign On Bonus & Relocation Assistance

    Omnicell 4.9company rating

    Hamilton, OH jobs

    **Automation Pharmacy Technician 4 (IVC) - $2K Sign On Bonus & Relocation Assistance** **What You Can Expect** + Career growth: Join a team that values promoting its members. Begin as an automation pharmacy technician and advance into roles such as professional services, consulting, marketing, management and beyond. + Opportunities are limitless at Omnicell for people who are driven and motivated about all aspects of healthcare.Learning and development: Maintain your skillset at its best through ongoing on-the-job training centered around state-of-the-art pharmacy technology. Take advantage of mentorship opportunities and utilize comprehensive learning initiatives tailored to improve your interpersonal skills. + Excellent benefits: Your benefits start on your first day. We design our health, insurance, retirement, educational, and well-being programs to ensure quality, value, and financial protection to help you and your family live well. **Day in Life** + As a Pharmacy Services Pharmacy Technician IV, you step into a critical role, ensuring the seamless daily dispensing of all sterile compounded medications from Omnicell's advanced automated IV equipment. Your role includes: + Equipment management, maintenance, cleaning, and troubleshooting. + Material management and movement. + Managing optimal medication inventory levels. + Diligently reviewing and updating documentation. + Effective customer communication for building strong relationships. Join us in this dynamic position and contribute to top-notch pharmacy services. **Responsibilities** + Perform IV automation tasks in an aseptic, error free manner, consistent with standard operating procedures. + Perform daily, weekly, and monthly IV automation equipment cleaning and maintenance. + Follow Safe Handling of Hazardous Drugs procedures when handling medications. + Responsible for identifying / ordering medications to ensure medication inventories are at optimal levels. + Responsible for monitoring and ordering consumable supplies required for the operation of the equipment. + Responsible for performing basic troubleshooting and standard maintenance of IV automation equipment and reporting unresolved equipment issues to the IV TAC. + Complete fingertip and media fill sampling. + Maintain a high level of communication with pharmacy operations manager and customer, to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the Pharmacy Services Program to provide customer-focused support emphasizing quality, professionalism, and responsiveness, by acting as liaison between Omnicell and customer to assist with customer concerns. + Conduct training and ensure completion of all required documents and compliance with all Pharmacy Services procedures and policies. + Maintain fiscal responsibility for work-related expenses, complete expense reports, adhere to corporate card procedures, per Omnicell travel policies. + Comply with reasonable procedures, policies and guidelines established by the Customer facility. + Maintain national certification and all state required credentialing. + Act as a resource or SME, for Omnicell team members, providing training and/or assistance either on site or remotely to ensure optimal workflow. **Specialized Knowledge / Skills** + Good organizational skills in a fast-paced environment + Demonstrate customer service skills. + Strong communication and problem-solving skills. + Ability to work with mechanical equipment. + Working knowledge of computer hardware, Microsoft Windows, Excel, and PowerPoint. + A self-starter who is able to work independently and follow a detailed plan. + Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels. **Basic Qualifications** + High school diploma or GED. + Active Ohio State Board of Pharmacy Technician License/Registration. + Active National Pharmacy Technician Certificate: PTCB / CPhT / EXCPT. + Working knowledge of IV Compounding. **Preferred Knowledge and Skills** + One year of IV Compounding experience. + Proficient in the use of PPE and hand hygiene techniques. + Working knowledge of sterile environment requirement. + Completed an accredited Pharmacy Technician Training Program. + Two years' previous experience in hospital pharmacy automation. + Basic Troubleshooting Skills with automation devices. + Automation implementation experience. **Work Conditions** + Ability to travel out of state for training(s). + **Able to commute daily and work at this site: 10500 Montgomery Rd., Cincinnati, OH 45242** + **Able to work 2** **nd** **shift (exact TBD, M-TH (1:30 pm to 12 am) / M-F (2:30 pm to 11 pm) , Omnicell offers Shift Differential Policy** + **Open to relocating to within 45 miles to client's site listed.** + 8-to-10-hour shifts. + Hospital Pharmacy Environment. + Working hours may be outside of normal business hours based on business or project needs. + Capable of standing for several hours at a time. + Potential exposure to hazardous drugs. + Able to lift up to 35 lbs. **Other:** Selected candidates may be required to pass a math aptitude test. \#LI-JC1 \#LI-Cincinnati, OH \#LI-Ohio All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
    $24k-37k yearly est. 11d ago
  • Customer Technical Assistance Specialist (Brecksville, OH, US, 44141-3247)

    Lubrizol Corp 4.6company rating

    Brecksville, OH jobs

    About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit ***************** We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life. Join Our Thriving Team at Lubrizol as Customer Technical Assistance Specialist! Unleash Your Potential. At Lubrizol we're transforming the Specialty Chemical Industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team. We are seeking a dedicated and knowledgeable Customer Technical Assistance Specialist to join our dynamic team. In this role, you will be the primary point of contact for customers seeking technical support and guidance regarding our products and services. Your expertise and problem-solving abilities will contribute directly to customer satisfaction and the continuous improvement of our support processes. What You'll Do: As a Customer Technical Assistance Specialist you will respond promptly and effectively to customer inquiries via phone, email, or chat, providing accurate technical assistance tailored to customer needs. * Troubleshoot and diagnose technical issues related to hardware, software, and network configurations, working closely with internal teams to resolve complex problems. * Document customer interactions thoroughly, maintaining detailed records of issues, steps taken, and resolutions in our customer relationship management (CRM) system. * Collaborate cross-functionally with product development, quality assurance, and sales teams to escalate and track product-related concerns or feature requests raised by customers. * Develop and maintain comprehensive knowledge of our products, services, and industry trends to ensure the provision of up-to-date and relevant support. * Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and customer self-help materials to empower users and reduce common support inquiries. * Participate in ongoing training sessions and professional development opportunities to refine technical skills and customer service expertise. * Assist in identifying recurring customer issues and recommend improvements to product design, functionality, or support processes. Skills That Make a Difference: * High School Diploma or GED equivalent is required. Associate or bachelor's degree is preferred. * Experience in Customer support or Customer Service is required. * Experience with Microsoft Office applications is required, experience with SAP. * Experience in Technical Support or Customer Service with experience in , ideally within a Specialty Chemical, Medical Device, Coatings, Technology, or Electronics Industries being a plus. * Strong problem-solving skills with the ability to analyze technical information and communicate solutions clearly to diverse audiences. * Excellent interpersonal and communication skills, demonstrating patience, empathy, and professionalism in all customer interactions. * Familiarity with troubleshooting tools, diagnostic software, and CRM platforms is highly desirable. * Ability to manage multiple inquiries simultaneously while maintaining attention to detail and quality service. * Experience with SAP is a plus. * Specialty Chemical or Medical Device industry is a plus * A technical background or certifications are a plus. Perks and Rewards That Inspire: * Share the enticing perks and rewards we offer, such as competitive compensation, comprehensive benefits, and more * Mention any unique perks that differentiate your site/country/region from other competiton * Ready for your next career step? Apply today and let's shape the future together! It's an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success - not only for Lubrizol but for those who count on us every day: our employees, customers and communities. We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work. As a diverse, global team, we work together to solve some of the world's most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better. One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today. More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic.
    $34k-42k yearly est. 12d ago
  • Automation Pharmacy Technician 4 (IV Compounding)-- $2K Sign On Bonus & Relocation Assistance

    Omnicell 4.9company rating

    Dayton, OH jobs

    **Automation Pharmacy Technician 4 (IVC) - $2K Sign On Bonus & Relocation Assistance** **What You Can Expect** + Career growth: Join a team that values promoting its members. Begin as an automation pharmacy technician and advance into roles such as professional services, consulting, marketing, management and beyond. + Opportunities are limitless at Omnicell for people who are driven and motivated about all aspects of healthcare.Learning and development: Maintain your skillset at its best through ongoing on-the-job training centered around state-of-the-art pharmacy technology. Take advantage of mentorship opportunities and utilize comprehensive learning initiatives tailored to improve your interpersonal skills. + Excellent benefits: Your benefits start on your first day. We design our health, insurance, retirement, educational, and well-being programs to ensure quality, value, and financial protection to help you and your family live well. **Day in Life** + As a Pharmacy Services Pharmacy Technician IV, you step into a critical role, ensuring the seamless daily dispensing of all sterile compounded medications from Omnicell's advanced automated IV equipment. Your role includes: + Equipment management, maintenance, cleaning, and troubleshooting. + Material management and movement. + Managing optimal medication inventory levels. + Diligently reviewing and updating documentation. + Effective customer communication for building strong relationships. Join us in this dynamic position and contribute to top-notch pharmacy services. **Responsibilities** + Perform IV automation tasks in an aseptic, error free manner, consistent with standard operating procedures. + Perform daily, weekly, and monthly IV automation equipment cleaning and maintenance. + Follow Safe Handling of Hazardous Drugs procedures when handling medications. + Responsible for identifying / ordering medications to ensure medication inventories are at optimal levels. + Responsible for monitoring and ordering consumable supplies required for the operation of the equipment. + Responsible for performing basic troubleshooting and standard maintenance of IV automation equipment and reporting unresolved equipment issues to the IV TAC. + Complete fingertip and media fill sampling. + Maintain a high level of communication with pharmacy operations manager and customer, to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the Pharmacy Services Program to provide customer-focused support emphasizing quality, professionalism, and responsiveness, by acting as liaison between Omnicell and customer to assist with customer concerns. + Conduct training and ensure completion of all required documents and compliance with all Pharmacy Services procedures and policies. + Maintain fiscal responsibility for work-related expenses, complete expense reports, adhere to corporate card procedures, per Omnicell travel policies. + Comply with reasonable procedures, policies and guidelines established by the Customer facility. + Maintain national certification and all state required credentialing. + Act as a resource or SME, for Omnicell team members, providing training and/or assistance either on site or remotely to ensure optimal workflow. **Specialized Knowledge / Skills** + Good organizational skills in a fast-paced environment + Demonstrate customer service skills. + Strong communication and problem-solving skills. + Ability to work with mechanical equipment. + Working knowledge of computer hardware, Microsoft Windows, Excel, and PowerPoint. + A self-starter who is able to work independently and follow a detailed plan. + Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels. **Basic Qualifications** + High school diploma or GED. + Active Ohio State Board of Pharmacy Technician License/Registration. + Active National Pharmacy Technician Certificate: PTCB / CPhT / EXCPT. + Working knowledge of IV Compounding. **Preferred Knowledge and Skills** + One year of IV Compounding experience. + Proficient in the use of PPE and hand hygiene techniques. + Working knowledge of sterile environment requirement. + Completed an accredited Pharmacy Technician Training Program. + Two years' previous experience in hospital pharmacy automation. + Basic Troubleshooting Skills with automation devices. + Automation implementation experience. **Work Conditions** + Ability to travel out of state for training(s). + **Able to commute daily and work at this site: 10500 Montgomery Rd., Cincinnati, OH 45242** + **Able to work 2** **nd** **shift (exact TBD, M-TH (1:30 pm to 12 am) / M-F (2:30 pm to 11 pm) , Omnicell offers Shift Differential Policy** + **Open to relocating to within 45 miles to client's site listed.** + 8-to-10-hour shifts. + Hospital Pharmacy Environment. + Working hours may be outside of normal business hours based on business or project needs. + Capable of standing for several hours at a time. + Potential exposure to hazardous drugs. + Able to lift up to 35 lbs. **Other:** Selected candidates may be required to pass a math aptitude test. \#LI-JC1 \#LI-Cincinnati, OH \#LI-Ohio All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
    $24k-38k yearly est. 11d ago
  • Automation Pharmacy Technician 4 (IV Compounding)-- $2K Sign On Bonus & Relocation Assistance

    Omnicell 4.9company rating

    Cincinnati, OH jobs

    **Automation Pharmacy Technician 4 (IVC) - $2K Sign On Bonus & Relocation Assistance** **What You Can Expect** + Career growth: Join a team that values promoting its members. Begin as an automation pharmacy technician and advance into roles such as professional services, consulting, marketing, management and beyond. + Opportunities are limitless at Omnicell for people who are driven and motivated about all aspects of healthcare.Learning and development: Maintain your skillset at its best through ongoing on-the-job training centered around state-of-the-art pharmacy technology. Take advantage of mentorship opportunities and utilize comprehensive learning initiatives tailored to improve your interpersonal skills. + Excellent benefits: Your benefits start on your first day. We design our health, insurance, retirement, educational, and well-being programs to ensure quality, value, and financial protection to help you and your family live well. **Day in Life** + As a Pharmacy Services Pharmacy Technician IV, you step into a critical role, ensuring the seamless daily dispensing of all sterile compounded medications from Omnicell's advanced automated IV equipment. Your role includes: + Equipment management, maintenance, cleaning, and troubleshooting. + Material management and movement. + Managing optimal medication inventory levels. + Diligently reviewing and updating documentation. + Effective customer communication for building strong relationships. Join us in this dynamic position and contribute to top-notch pharmacy services. **Responsibilities** + Perform IV automation tasks in an aseptic, error free manner, consistent with standard operating procedures. + Perform daily, weekly, and monthly IV automation equipment cleaning and maintenance. + Follow Safe Handling of Hazardous Drugs procedures when handling medications. + Responsible for identifying / ordering medications to ensure medication inventories are at optimal levels. + Responsible for monitoring and ordering consumable supplies required for the operation of the equipment. + Responsible for performing basic troubleshooting and standard maintenance of IV automation equipment and reporting unresolved equipment issues to the IV TAC. + Complete fingertip and media fill sampling. + Maintain a high level of communication with pharmacy operations manager and customer, to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the Pharmacy Services Program to provide customer-focused support emphasizing quality, professionalism, and responsiveness, by acting as liaison between Omnicell and customer to assist with customer concerns. + Conduct training and ensure completion of all required documents and compliance with all Pharmacy Services procedures and policies. + Maintain fiscal responsibility for work-related expenses, complete expense reports, adhere to corporate card procedures, per Omnicell travel policies. + Comply with reasonable procedures, policies and guidelines established by the Customer facility. + Maintain national certification and all state required credentialing. + Act as a resource or SME, for Omnicell team members, providing training and/or assistance either on site or remotely to ensure optimal workflow. **Specialized Knowledge / Skills** + Good organizational skills in a fast-paced environment + Demonstrate customer service skills. + Strong communication and problem-solving skills. + Ability to work with mechanical equipment. + Working knowledge of computer hardware, Microsoft Windows, Excel, and PowerPoint. + A self-starter who is able to work independently and follow a detailed plan. + Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels. **Basic Qualifications** + High school diploma or GED. + Active Ohio State Board of Pharmacy Technician License/Registration. + Active National Pharmacy Technician Certificate: PTCB / CPhT / EXCPT. + Working knowledge of IV Compounding. **Preferred Knowledge and Skills** + One year of IV Compounding experience. + Proficient in the use of PPE and hand hygiene techniques. + Working knowledge of sterile environment requirement. + Completed an accredited Pharmacy Technician Training Program. + Two years' previous experience in hospital pharmacy automation. + Basic Troubleshooting Skills with automation devices. + Automation implementation experience. **Work Conditions** + Ability to travel out of state for training(s). + **Able to commute daily and work at this site: 10500 Montgomery Rd., Cincinnati, OH 45242** + **Able to work 2** **nd** **shift (exact TBD, M-TH (1:30 pm to 12 am) / M-F (2:30 pm to 11 pm) , Omnicell offers Shift Differential Policy** + **Open to relocating to within 45 miles to client's site listed.** + 8-to-10-hour shifts. + Hospital Pharmacy Environment. + Working hours may be outside of normal business hours based on business or project needs. + Capable of standing for several hours at a time. + Potential exposure to hazardous drugs. + Able to lift up to 35 lbs. **Other:** Selected candidates may be required to pass a math aptitude test. \#LI-JC1 \#LI-Cincinnati, OH \#LI-Ohio All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
    $24k-37k yearly est. 11d ago
  • Technical Assistant

    Compunet 3.8company rating

    Dayton, OH jobs

    Located at Miami Valley Hospital (Dayton, Ohio) Full-Time Night Shift (10:00 PM - 6:30 AM) With Weekend and Holiday Rotation Eligible for an additional 15% shift differential for working Nights. Summary:The Technical Assistant will perform various tasks in assigned laboratory departments which may include, but is not limited to specimen handling/processing and preparation, instrument loading, quality control and supply management. All activities performed are within the associate's scope of training and are under the guidance of technical staff. Responsibilities: * Perform maintenance and set up of laboratory instrumentation. * Prepare and load quality control materials. * Evaluate specimens for acceptability and load specimens onto laboratory instruments. * Recognize instrument and equipment malfunctions. * Assist in review of pending logs and follow-up to ensure testing is completed in a timely manner. * Track inventory, order supplies and stock as needed for day to day department operation. * Perform daily/weekly/monthly temperature, eye wash, safety shower checks. * Keep appropriate persons informed of problems and issues. * Handle problems appropriately and exhibits good judgement. * Handle customer related questions and concerns in a courteous and efficient manner following department policies and procedures. * Comply with all company, department and regulatory policies and procedures which include compliance and safety protocols. * Perform other tasks and assignments as requested. Qualifications: * High school diploma or equivalent required. * Associate degree preferred in Natural Science/Allied Health or current enrollment in a Medical Laboratory program. * Laboratory experience preferred. * Medical terminology and keyboarding skills helpful. * Knowledge of Microsoft Excel preferred. Physical & Safety Demands: * Hand-finger dexterity to collect and process specimens. * Ability to work in an environment where standing prolonged amounts of time may be required. * Comprehension of verbal and written directions. * Concentrate on a task over a period of time without being distracted. * Ability to work within specified deadlines and timetables. * Excellent communication and people skills. * Must be able to work well under pressure or in stressful circumstances. * Will have exposure to biohazard substances and hazardous chemicals * Be familiar with and adhere to safety, ergonomic and health policies of the Company. * Comply with all PPE requirements when in the laboratory or other biohazard areas. * Complete required training and health evaluations in a timely manner. * Anticipate safety hazards, act upon unsafe situations and promote safety awareness.
    $25k-36k yearly est. 39d ago
  • Onsite IT Technical Support Specialist

    SPX Technologies 4.2company rating

    Mason, OH jobs

    Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Engineered Air Movement, Cincinnati Fan is a leading manufacturer of industrial fans and blowers for OEMs and industrial applications With its high attention to detail for products that are durable, energy efficient, and unparalleled in performance, companies rely on Cincinnati Fan to provide comfort and mission critical and industrial cooling solutions. How you will make an Impact (Job Summary) SPX is a diverse team of unique individuals who all make an impact. As the IT Technical Support Specialist, you will be responsible for delivering comprehensive IT services to end users, ensuring efficient resolution of incidents and service requests, and providing exceptional customer service. You will be hands on with technology, supporting customers in person and virtually. Having the ability to solve technical problems with minimal assistance, you will play a vital role in ensuring the smooth operation of SPX's IT systems for our Engineered Air Movement Mason, Ohio location. The successful Technical Support Specialist possesses strong technical background within IT and expertise in the support of end user hardware, software, and peripherals. The position will be onsite, 5 days a week. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be: Incident Management and Service Fulfillment: Manage life cycle (ticket generation to closure) of assigned incidents and service requests, including assessing impact and urgency, assigning to proper group, and ensuring timely resolution and minimal downtime. Primary support to Engineered Air Movement factory with additional assignments as needed for other SPX divisions. Document and maintain accurate records of incidents, service requests, and solutions within the ticketing system. Escalate incidents to appropriate IT resources in accordance with established procedures. Provide frontline technical support to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues. Support ancillary systems such as desk phones, key fob system, and surveillance cameras. Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines. Provision and maintain factory tablets to users in accordance with IT policy and procedures. Track and manage IT assets in accordance with IT procedures. Identify, research, and assist in implementation of new technologies. Technical Support: Provide frontline technical support to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues. Support ancillary systems such as desk phones, key fob system, and surveillance cameras. Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines. Provision and maintain factory tablets to users in accordance with IT policy and procedures. Track and manage IT assets in accordance with IT procedures. Identify, research, and assist in implementation of new technologies. Customer Support: Deliver excellent customer service, building rapport with end users. Provide clear and concise instructions and explanations. Communicate and collaborate with internal teams and vendors to escalate and resolve complex technical issues. Support sales reps and internal users with site specific applications and scenarios. Continuous Improvement: Contribute to the continuous improvement of IT infrastructure and processes by providing feedback and recommending solutions. Assist in the development and/or implementation of IT policies, procedures, and best practices. Stay up to date with emerging technologies and industry trends, actively seeking opportunities for development and knowledge enhancement. Participate in other projects as assigned that relate to the overall goals of the department and organization. What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Required Experience At least 2 years of IT technical support experience in a corporate environment Preferred Experience, Knowledge, Skills, and Abilities 4 years of IT technical support experience in a corporate environment preferred Proven experience in providing technical support to end users Strong knowledge of hardware, software, peripherals, copiers, printers, scanners, and mobile devices Proficiency troubleshooting and resolving technical problems Prior experience supporting corporate executives Familiarity with networking concepts, protocols, and configurations Experience with Desktop, LAN, and telecommunications devices Knowledge of ITIL (IT Infrastructure Library) principles and practices Excellent customer service and verbal and written communication skills, with the ability to effectively explain technical concepts to non-technical users Detail oriented with strong analytical and problem solving skills Self-directed, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment. Support onsite production day shift and office schedules working hours. Flexible to provide on-call support, outside of normal working hours, as needed. Education & Certifications Associate degree in Information Technology, Computer Science, business, or another related field preferred Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA) Travel & Working Environment Onsite Travel negligible How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
    $38k-65k yearly est. 9d ago
  • Information Technology Support Specialist

    Schwebel Baking Company 3.9company rating

    Youngstown, OH jobs

    Job DescriptionInformation Technology Support Specialist Are you looking for an excellent opportunity in the field of Information Technology? We have a great position at a well-known, consumer packaged goods company for an entry-level person. This is an exciting role to contribute and learn at the same. We have many technology initiatives to ensure our fresh baked products get to shelves and ultimately your table every day. General Position Summary:We are seeking an entry-level IT Support Specialist to join our IT team in support of all Schwebel's business and technology needs. The person in this role will be responsible for the installation, repair, maintenance, and support of Company's computer hardware and software, networking/communications, and peripheral equipment. Working both independently and as part of a team is crucial in this position to efficiently handle various tasks and collaborate effectively with the IT Department. What can you expect? Our IT team needs a focused individual to engage all levels with a variety of technology tasks. This is a hands-on role, interfacing with all levels of the organization, and partnering with the other IT team members. This position works for the Director of IT. Your Day to Day: Provide IT support to end users, resolving user requests and completing tasks in a timely manner. Manage Microsoft Office 365 Exchange. Assist/configure and install desktop (or laptop) applications as needed. Configure, manage, and troubleshoot company Apple and Android mobile devices, including cell phones and tablets. Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades. Provide technical and administrative support for company phone systems, voicemail, and all related equipment. Manage company route accounting Mobile devices using Knox (MDM) software. Install/support and manage the company POS system including software, computers, and credit card terminals. Manage/support Company shipping department finger scanners and mobile devices. Install/support company TVs and Camera systems. Perform computer room operation on an IBM ISeries once a week and during vacation fill in. Maintain IT asset lists and maintenance logs. Assist in preparation of technical documentation; Provide user instructions. What We're Looking For: Bachelor's degree in computer science, Information Technology or other related field. Experience in an office environment, preferably in a manufacturing company Thorough understanding of Windows 7, 10, 11 operating systems. Demonstrate work experience configuring PC's, printers, networks, and related troubleshooting. Working Knowledge on configuring Routers. Effectively communicate with non-technical persons, both oral and written Ability to flex shifts where needed in addition to weekends as needed. Other Capabilities and Requirements: This role works in both an office and plant environment. Must be able to work in and around operating equipment in a manufacturing environment. Must be able to stand, walk, and sit for a combined 8 or more hours a day. Must be able to lift, push, pull or otherwise transport up to 50 pounds occasionally. Ability to work from/travel to remote locations as needed. The schedule is Monday through Friday with rotating every other Wednesday and Saturday. (Excluding vacation fill in). After hour on call approximately every 4 wks. Why Schwebel Baking Company? Schwebel's has a great, 100+ year legacy and is carving a path for an amazing future. Our mission is: Schwebel Baking Company is committed to excellence in nourishing our consumers, customers, and employees through the delivery of great tasting, certified high quality baked foods to your table, while upholding the highest standards of trust, integrity, and leadership that we have for over 100 years. Our values include: Trust, Collaboration, Excellence, and, Innovation. The entire leadership team is committed to these values and the person in this position will be a role model in delivering. We have a great benefit package including medical, dental, vision, retirement with company match. Powered by JazzHR bODtLTkptL
    $35k-61k yearly est. 6d ago
  • Information Technology Support Specialist

    Schwebel Baking Company 3.9company rating

    Youngstown, OH jobs

    Are you looking for an excellent opportunity in the field of Information Technology? We have a great position at a well-known, consumer packaged goods company for an entry-level person. This is an exciting role to contribute and learn at the same. We have many technology initiatives to ensure our fresh baked products get to shelves and ultimately your table every day. General Position Summary:We are seeking an entry-level IT Support Specialist to join our IT team in support of all Schwebel's business and technology needs. The person in this role will be responsible for the installation, repair, maintenance, and support of Company's computer hardware and software, networking/communications, and peripheral equipment. Working both independently and as part of a team is crucial in this position to efficiently handle various tasks and collaborate effectively with the IT Department. What can you expect? Our IT team needs a focused individual to engage all levels with a variety of technology tasks. This is a hands-on role, interfacing with all levels of the organization, and partnering with the other IT team members. This position works for the Director of IT. Your Day to Day: Provide IT support to end users, resolving user requests and completing tasks in a timely manner. Manage Microsoft Office 365 Exchange. Assist/configure and install desktop (or laptop) applications as needed. Configure, manage, and troubleshoot company Apple and Android mobile devices, including cell phones and tablets. Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades. Provide technical and administrative support for company phone systems, voicemail, and all related equipment. Manage company route accounting Mobile devices using Knox (MDM) software. Install/support and manage the company POS system including software, computers, and credit card terminals. Manage/support Company shipping department finger scanners and mobile devices. Install/support company TVs and Camera systems. Perform computer room operation on an IBM ISeries once a week and during vacation fill in. Maintain IT asset lists and maintenance logs. Assist in preparation of technical documentation; Provide user instructions. What We're Looking For: Bachelor's degree in computer science, Information Technology or other related field. Experience in an office environment, preferably in a manufacturing company Thorough understanding of Windows 7, 10, 11 operating systems. Demonstrate work experience configuring PC's, printers, networks, and related troubleshooting. Working Knowledge on configuring Routers. Effectively communicate with non-technical persons, both oral and written Ability to flex shifts where needed in addition to weekends as needed. Other Capabilities and Requirements: This role works in both an office and plant environment. Must be able to work in and around operating equipment in a manufacturing environment. Must be able to stand, walk, and sit for a combined 8 or more hours a day. Must be able to lift, push, pull or otherwise transport up to 50 pounds occasionally. Ability to work from/travel to remote locations as needed. The schedule is Monday through Friday with rotating every other Wednesday and Saturday. (Excluding vacation fill in). After hour on call approximately every 4 wks. Why Schwebel Baking Company? Schwebel's has a great, 100+ year legacy and is carving a path for an amazing future. Our mission is: Schwebel Baking Company is committed to excellence in nourishing our consumers, customers, and employees through the delivery of great tasting, certified high quality baked foods to your table, while upholding the highest standards of trust, integrity, and leadership that we have for over 100 years. Our values include: Trust, Collaboration, Excellence, and, Innovation. The entire leadership team is committed to these values and the person in this position will be a role model in delivering. We have a great benefit package including medical, dental, vision, retirement with company match.
    $35k-61k yearly est. Auto-Apply 6d ago
  • Technical Support Analyst - Tier 1

    Winsupply 4.5company rating

    Dayton, OH jobs

    Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations. Job Description Position Summary The purpose of the Tier 1 Technical Support Team Member is to assist customers who are experiencing difficulty with the use of IT applications, products, or services. Complex/high priority problems are elevated to Tier II Technical Support Team Members for resolution when needed, but the Tier 1 Technical Support Team Member is responsible for ensuring that an effective solution is provided to the user. Accountabilities/Responsibilities Answers incoming calls in a busy help desk environment - up to 500 calls per month Works with remote sites on trouble issues - software/hardware Troubleshoots each call and provides a resolution Records required customer and problem information into the help desk ticketing system Follows up on open tickets, updates the ticket notes accordingly, and keeps in contact with the end user until the issue is resolved Closes tickets with the appropriate resolution notes after the issue is resolved If needed, escalates tickets to Tier II Technical Support Analysts to help work towards a resolution Supports and trains end users on Winsupply's software programs Performs basic AR audits Performs daily morning and evening duties Performs additional duties as assigned Ability to work Monday - Friday 10am-7pm Competencies for Success Analytical and Critical Thinking Builds Customer Experience Communication Planning and Organizing Qualifications Minimum Qualifications Associate's Degree in a IT related field preferred 1-3 years of technical support experience required Work experience in a call center/help desk environment preferred AS 400 knowledge preferred Working knowledge of Windows Operating Systems required Working knowledge of Microsoft Office applications preferred Good typing skills Good documentation skills Excellent problem-solving skills Strong interpersonal skills to effectively handle customers in a positive, service-oriented fashion Strong verbal and written communicator Must possess good phone etiquette Must be able to work well with others Must be able to learn and support new and fast-changing technologies Is detail oriented Must possess good work habits under pressure Additional Information Physical Demands The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations: Sitting for extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components. Ability to work a non-traditional schedule and be on-call for emergency situations May need to travel occasionally We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.
    $31k-57k yearly est. 13d ago
  • Technical Assistant

    Compunet 3.8company rating

    Moraine, OH jobs

    Located at our Core Lab - Microbiology Department (Moraine, OH) Full-Time Evening Shift (4:00 PM - 12:30 AM) With Weekend and Holiday Rotation The Technical Assistant will perform various tasks in assigned laboratory departments which may include, but is not limited to phlebotomy, specimen handling/processing and preparation, instrument loading, quality control and supply management. All activities performed are within the associate's scope of training and are under the guidance of technical staff. Responsibilities: Perform maintenance and set up of laboratory instrumentation. Prepare and load quality control materials. Evaluate specimens for acceptability and load specimens onto laboratory instruments. Recognize instrument and equipment malfunctions. Assist in review of pending logs and follow-up to ensure testing is completed in a timely manner. Track inventory, order supplies and stock as needed for day to day department operation. Perform daily/weekly/monthly temperature, eye wash, safety shower checks. Keep appropriate persons informed of problems and issues. Handle problems appropriately and exhibits good judgement. Handle customer related questions and concerns in a courteous and efficient manner following department policies and procedures. Comply with all company, department and regulatory policies and procedures which include compliance and safety protocols. Perform other tasks and assignments as requested. Qualifications: High school diploma or equivalent required. Associate degree preferred in Natural Science/Allied Health or current enrollment in Medical Laboratory Science program. Laboratory experience preferred. Medical terminology and keyboarding skills helpful. Knowledge of Microsoft Excel preferred. Physical & Safety Demands: Hand-finger dexterity to collect and process specimens. Ability to work in an environment where standing prolonged amounts of time may be required. Comprehension of verbal and written directions. Concentrate on a task over a period of time without being distracted. Ability to work within specified deadlines and timetables. Excellent communication and people skills. Must be able to work well under pressure or in stressful circumstances. Will have exposure to biohazard substances and hazardous chemicals. Be familiar with and adhere to safety, ergonomic and health policies of the Company. Comply with all PPE requirements when in the laboratory or other biohazard areas. Complete required training and health evaluations in a timely manner. Anticipate safety hazards, act upon unsafe situations and promote safety awareness.
    $25k-36k yearly est. 4d ago
  • RT Level II Technician (CR and/or DR a plus)

    Rockwood 4.3company rating

    Marietta, OH jobs

    Acuren is seeking RT Level II Technicians for operations in Marietta, OH and surrounding areas. THIS WILL BE A CALLOUT POSITION. SIGN-ON BONUS AND RELOCATION ASSISTANCE FOR QUALIFIED APPLICANTS. Responsibilities Set up and calibrate nondestructive testing equipment Conduct tests to ensure quality or detect discontinuities (defects) using NDT methods of inspection Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations Apply testing criteria in accordance with applicable specifications or standards and evaluate results Interpret radiographs, cathode ray tube (CRT) or digital readouts, conductivity meters and visual indicators Organize and report test results Perform specialized inspections May instruct and supervise others Perform other job-related tasks as assigned by management Requirements High School Diploma or equivalent Some college preferred Certified Level II RT (CR and/or DR a plus) Technical background in NDT methods and procedures Demonstrated ability to effectively perform assigned NDT tasks and interpret results of inspections Knowledge of NDT equipment Experience in report writing Benefits Competitive salary Medical, dental, vision, and supplemental insurance 401K Plan Paid Holidays Paid Time Off Company Overview Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability , Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services. Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments. Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. #LI-BE1
    $30k-43k yearly est. Auto-Apply 41d ago
  • IT Support Specialist I

    The Ohio Art Company 3.7company rating

    Bryan, OH jobs

    Full-time Description The IT Support Specialist I provides first-level technical support to end users across the organization. This role is responsible for desktop support, printer and peripheral management, basic networking tasks, and user account administration. The ideal candidate demonstrates strong customer service skills, technical aptitude, and a willingness to learn and grow within the IT department. Essential Functions Desktop Support and End-User Services • Provide on-site and remote diagnosis and resolution of desktop, laptop, and mobile device issues • Install, configure, and maintain hardware including PCs, laptops, monitors, and peripherals • Support Windows 10/11 operating systems and Microsoft 365 applications • Respond to first-level help desk requests • Document major project support activities and resolutions Printer and Peripheral Management • Install, configure, and troubleshoot network and local printers • Manage print queues and resolve printing issues • Support scanning devices, label printers, and other office peripherals • Coordinate with vendors for printer maintenance and supply management Basic Networking • Troubleshoot basic network connectivity issues (TCP/IP, DHCP, DNS) • Assist with network cable runs and patch panel connections • Monitor network performance and report issues to senior support staff and or vendors • Perform basic switch port configuration under supervision • Demonstrate willingness to expand skills into firewall and security operations Server and Account Management • Create, modify, and disable user accounts in Active Directory • Manage group memberships and basic permissions • Execute scheduled backup procedures and verify completion • Perform test restores as directed to validate backup integrity • Monitor basic server health indicators and escalate issues Career Path This position provides a foundation for growth within the IT department. With demonstrated proficiency in all essential functions, expanded networking and security skills, and relevant certifications (CompTIA Network+ or Security+), advancement to IT Support Specialist II is available. Work Environment This position operates in an office and manufacturing environment. The role requires the ability to work in various conditions including server rooms, production floors, and office spaces. Some travel between company facilities (Bryan, OH; Allstate Can (New Jersey), data centers and vendors may be required. Requirements Required • Associate degree in Information Technology, Computer Science, or related field OR 1-2 years of hands-on IT support experience • Working knowledge of Windows 10/11 operating systems • Understanding of basic networking concepts (IP addressing, DNS, DHCP) • Experience troubleshooting desktop hardware and software issues • Strong customer service and communication skills • Ability to lift and move equipment up to 50 pounds • Valid driver's license for travel between facilities Preferred • CompTIA A+ or Network+ certification • Experience with Active Directory user administration • Experience in a manufacturing environment Exposure to IBM iSeries (AS/400) systems Salary Description 42,000-52,000
    $32k-60k yearly est. 1d ago
  • Support Tech

    Clean Team 2.9company rating

    Holland, OH jobs

    Clean Team is hiring Part-Time support tech Support Tech are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or scheduled time off for general cleaners. Support tech are required to pass a background check, have a valid driver's license, reliable transportation, and proof of car insurance. This is a manager in training position that requires travel to multiple locations daily. Serious Applicants Only!
    $33k-50k yearly est. 60d+ ago

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