Post job

Managing Director jobs at UnitedHealth Group

- 57 jobs
  • Director, PBM Client Management Strategic Delivery

    Unitedhealth Group 4.6company rating

    Managing director job at UnitedHealth Group

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.** The Director serves as a senior liaison between OptumRx and health plan clients, leading cross-functional teams to deliver exceptional service and strategic solutions. This role focuses on client strategy, project execution, and maintaining strong relationships while ensuring contractual compliance and performance improvement. Additionally, the Director acts as Chief of Staff to the Senior Vice President, providing executive-level support through project management, tackling global issues, and ensuring effective communication across leadership and teams. In this role, one must be comfortable operating and leading in an extremely fast-paced, complex environment and able to quickly understand/interpret how market events (i.e., federal regulations, state/local regulations, CMS requirements, drug-manufacturer events, etc.), issues, and internal strategies impact Health Plan client partners and create action plans to navigate through. You must possess a high degree of confidence, PMB sophistication, resilience, and executive presence. This role also requires a well-demonstrated business/financial acumen; salesmanship; innovation, attention to detail and the ability to successfully drive complex projects. The Director role leads initiatives to collect and respond to market insights through strategy, product, and go-to-market actions allowing the Health Plans segment and OptumRx to achieve a dynamic and competitive marketplace position. Success in this role is measured through Client NPS, margin growth, successful project execution, strategic thinking/actions and the ability to collaborate with others in a highly complex/dynamic atmosphere. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. **Primary Responsibilities:** + Lead client strategy development and execution, aligning with business objectives + Coordinate internal teams to deliver solutions and meet client expectations + Manage multiple projects, resolve escalated issues, and ensure timely communication + Serve as Chief of Staff to SVP: oversee strategic initiatives, manage global priorities, and facilitate executive communications + Monitor contract performance, report guarantees, and drive service improvements + Mentor account management staff and support recruitment and development + Represent OptumRx at client events and maintain industry expertise + Develop and execute strategic business plans to drive growth and identify new opportunities + Build and maintain strong relationships with key executives, decision-makers, and consultant firms + Collaborate with senior leaders across Optum to create and implement strategies that achieve annual growth targets and ensure optimal delivery + Maintain accountability for client contracts, ensuring compliance and execution of deliverables + Oversee client renewals and market checks, partnering with internal teams (pricing, underwriting, legal) and external stakeholders + Cultivate strong internal partnerships to identify strategic opportunities and promote continuous improvement + Serve as escalation point for high-profile client issues, ensuring timely resolution + Provide input to product development for new or enhanced offerings aligned with market needs + Drive service excellence and client satisfaction strategies to achieve high NPS outcomes You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + 5+ years in PBM, government programs, client management, and project leadership. + 5+ years of experience working within the PBM/managed care pharmacy industry and deep understanding of its evolving dynamics and core competencies + 3+ years of experience and understanding of PBM pricing and contracting models + 3+ years of Account Management experience with high profile Health Plan clients and demonstrated progressively increasing responsibility for client relationship management and consultation + Experience interpreting complex contracts; balance internal and external views; and make strategic determinations/decisions. + Extensive experience developing and delivering formal presentations to message and position information for maximum customer impact and influence + Experience effectively navigating and driving results in a highly complex, matrix environment + Solid Microsoft (word, excel, ppt, copilot) skills and ability to work effectively and meet timelines + Ability to work autonomously and lead innovative / forward-thinking discussions + Willing or ability to travel up to 20% **Preferred Qualifications:** + Solid project management experience including developing project plans, mapping project timelines, leading cross functional workstreams, driving projects through completion *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. **Application Deadline:** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
    $110.2k-188.8k yearly 8d ago
  • Senior Corporate Director of Pharmacy

    Unitedhealth Group Inc. 4.6company rating

    Managing director job at UnitedHealth Group

    Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together. As a per diem, nonexempt Senior Corporate Director of Pharmacy with CPS Solutions, LLC Advance Team, you will be deployed as needed to client sites located across the U.S., traveling 100% of the time to work. At the client site you act as a temporary Director of Pharmacy or Consultant in new and existing accounts and are primarily responsible to plan, organize, control and supervise operation activities in a pharmacy practice setting according to facility policies, standards of practice of the profession, and state and federal laws in hospitals with 250-500 licensed beds. Additionally, but not limited to, you will have the opportunity to be an integral team member with implementation of new contracts; performing Pre-Joint Commission and Joint Commission visits on current accounts; helping staff current accounts; putting into practice operational pharmacy improvements and working on special projects. You will be expected to work independently and handle challenges appropriately, work cooperatively with other members of CPS Solutions/Optum, hospital and pharmacy staff, handle multiple tasks and adapt to changes in workload and work schedule, set priorities, make critical decisions, and respond to client concerns, foster a team environment by providing orientation and training to Directors of Pharmacy and pharmacy staff, communicate effectively (verbal and written) and demonstrate excellent customer service skills. In this role, you will have a full support team available to you-from a Regional VP, Regional Clinical Director, and 340B Specialist to a Regulatory Specialist, Drug Information Specialist, and more. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: * All aspects of operations, including assisting in recruitment and hiring of personnel * Evaluating that all legal, accreditation, and certification requirements are being met * Ensuring provision of optimal services * Working with Regional Directors, Directors of Pharmacy, and other hospital personnel to enhance performance of the pharmacy You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * B.S. or PharmD from an ACPE-accredited School of Pharmacy * Active Pharmacist license in good standing * 5+ years of recent hospital pharmacy management experience plus 3+ years hospital Pharmacist experience * Experience working at a Pharmacy Director level at hospitals with 250-500 beds in size * Proficiency with using computer applications including word processing, spreadsheets and pharmacy information systems * Proven to obtain/maintain 12+ different state Pharmacy licenses in CPS recommended states * Proven ability to pass company Motor Vehicle (MVR) background check * Must be able to travel 100% of working hours, typically 5 days on 2 off with flexibility for a 10 days on 4 off schedule when needed * Ability to travel on a 24 hour notice * Residence in Western U.S. near an international airport * All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $52.98 to $90.77 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
    $53-90.8 hourly 34d ago
  • Chief Supplemental Health Strategy and Execution Officer

    The Cigna Group 4.6company rating

    Philadelphia, PA jobs

    Reporting to the President of Supplemental Health Solutions, the Chief Supplemental Health Strategy and Execution Officer will lead the development and execution of the strategic vision for the business to drive growth, enhance market position, and optimize the customer experience. As a member of the Supplemental Health leadership team, the role is accountable for shaping the long-term business strategy by partnering closely with teams across the value chain to understand stakeholder needs and broader external environmental factors that impact the market. They will play a key leadership role in ensuring the Supplemental Health leadership team, matrix partners and senior executives are aligned to a compelling vision of the future, while ensuring investments in the business deliver the expected business outcomes. **Key Responsibilities:** **Strategic Leadership** + Lead a team of professionals dedicated to the creation and execution of the organization's strategy and foster an environment of personal development and accountability + Work closely with Supplemental Health leaders to define business priorities, assess industry trends, and identify opportunities for innovation and delivery excellence + Partner across the Supplemental Health leadership team and Cigna executive leaders to develop the business strategy and vision + Lead across a matrixed environment to ensure alignment and execution of the business strategy while ensuring investments deliver the required business outcomes + Communicate the strategic roadmap, including setting measurable objectives, and creating a compelling vision for the future of the business **Portfolio Execution** + Lead the development of a multi-year strategic roadmap, inclusive of clear objectives, investment requirements, key milestones, and expected business value + Partner across the organization to create and prioritize business cases required to execute the strategic roadmap and drive participation in the Enterprise Portfolio process: + Develop and communicate a compelling business case for the Supplemental Health Business + Advocate for annual Enterprise Portfolio investments in Supplemental Health, ensuring prioritization of key capability needs + Oversee and monitor the execution of the portfolio, ensuring alignment with the strategic roadmap and business objectives of Supplemental Heath + Drive cross-functional collaboration to ensure initiatives are delivered on time, and within scope and budget + Implement processes for monitoring progress, identifying risks, and making necessary adjustments to ensure optimal outcomes + Develop and lead the strategy execution process including initiative intake, evaluation and prioritization **Financial Oversight** + Oversee and manage the financial reporting process on behalf of the business, including partnering with Finance and other stakeholders to evaluate and communicate financial outcomes and projections, and develop the multi-year financial plan + Lead the development of budgets related to strategic initiatives, ensuring cost-effectiveness while achieving business objectives + Analyze financial data and performance metrics to assess the ROI of strategic projects **Stakeholder Management** + Collaborate with internal and external stakeholders, including leaders from supporting organizations, to align strategies and improve execution + Present strategic updates, analysis, and recommendations to senior leadership, Cigna executive leadership and other key stakeholders + Maintain and deliver relevant business and initiative documentation to drive transparency within Supplemental Health, across all stakeholders, and with Cigna executive leadership **Change Management & Continuous Improvement** + Lead across the Supplemental Health organization to create a culture of continuous improvement by analyzing and optimizing processes, tools, and methodologies + Drive collaboration and surface cross-functional pain points to ensure execution excellence and an optimal customer experience + Lead change management efforts related to the execution of strategic initiatives, ensuring smooth transitions and buy-in from all relevant parties **Organizational Leadership** + Supports the President of Supplemental Health to manage and execute the operating model, connecting all functions to the overall business priorities and strategies + Drives annual creation of organizational goals and key priorities + Leads a management process that drives transparency into organizational performance, highlighting leading and lagging indicators of business performance, and driving consistent messaging across all levels of the organization + Drives decision-making and alignment, escalating risks and opportunities **Key Skills Required:** + **8+ years management experience** + **5+ years of Supplemental Health experience, specifically life & disability** + Experience influencing without authority. Possessing strong influential leadership skills as you communicate with senior leaders across the organization. + Prior experience with managing a portfolio and/or working across a matrixed environment, specifically with technology partners. A team builder who has experience connecting with staff both on an individual level and groups; ability enforce accountability + Proven capability of developing strategy and executing this strategy + Prior experience with transforming operations + Proven understanding of the customer journey (claims, onboarding, commissions/billing...) + Visionary thinker with a strategic mindset + Successful experience managing complex initiatives to completion in a highly matrixed organization + Results-oriented with a focus on operational efficiency and high-impact execution + Deep understanding of how operations and technology intersect to create customer experiences + Collaborative leader with excellent relationship-building and influencing abilities + Adaptable and capable of navigating complex and evolving challenges + Willing to challenge the status quo with new ideas, approaches and solutions + Effectively pivot between strategic development and tactical deployment If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 186,200 - 310,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group . **About Cigna Healthcare** Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _*********************_ _for support. Do not email_ _*********************_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._
    $144k-201k yearly est. 60d+ ago
  • Director, Workforce Management

    Liberty Mutual 4.5company rating

    Remote

    The Service WFM Leader is accountable for end to end workforce management strategy and delivery across call environments in the Service, Distribution, Product, and UW Lines of Business. This leader will partner closely with our third party vendor to deliver high quality capacity planning, intraday management, scheduling, performance reporting, and event mitigation. The role requires strong stakeholder engagement, vendor management, analytical capability, and people leadership to ensure operational resilience and continuous improvement of the scheduling and intraday functions. *This position may have in-office requirements twice a week depending on candidate location.* Responsibilities: Leadership & People Management Lead and develop teams through three direct report managers that provide oversight for ~20 internal WFM staff. Partner with vendor leadership to align organizational culture, performance expectations, coaching, and change management. Establish clear roles, accountabilities, and SLAs across internal and vendor teams. Intraday, Scheduling & Event Management Be an escalation point for incidents, outages, and planned/unplanned events impacting schedules or service levels. Oversee mitigation planning and drive stakeholder buy in for recommended actions; ensure approvals from senior management where required. Performance Monitoring, Reporting & Analytics Oversee reporting of operational results and creation of dashboards and business review decks for stakeholders and vendors. Monitor KPIs (e.g., schedule adherence, forecast accuracy, service level attainment) and identify issues affecting outsourced work. Drive data driven insights and continuous improvement initiatives; ensure timely distribution of scheduling reports. Vendor Management & Collaboration Manage relationship with third party vendor, including quality standards, performance reviews, issue resolution and change control. Coordinate cross functional collaboration with stakeholders and vendor teams to implement mitigation strategies, skilling adjustments, and process changes. Stakeholder Engagement & Communication Build and maintain strong relationships with internal stakeholders across LOBs to secure alignment and approvals for scheduling and mitigation plans. Facilitate clear communication between Liberty WFM, business stakeholders, and vendor WFM teams. Qualifications Knowledge of business operations, policies, procedures, and priorities, to include a strong understanding of the function`s value chain and market conditions Intermediate to advanced knowledge of data sources, tools, software applications Ability to plan/organize/delegate work, communicate effectively, analyze, and solve problems, give constructive feedback and praise, create alignment and adapt Displays solid business acumen and integrated thinking Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to a minimum of 5 years of relevant experience to include leadership experience, business analysis work, strategic visioning and execution, and prior experience effectively providing mentoring/guidance to others About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco We can recommend jobs specifically for you! Click here to get started.
    $106k-142k yearly est. Auto-Apply 4d ago
  • Director, Workforce Management

    Liberty Mutual 4.5company rating

    Columbus, OH jobs

    The Service WFM Leader is accountable for end to end workforce management strategy and delivery across call environments in the Service, Distribution, Product, and UW Lines of Business. This leader will partner closely with our third party vendor to deliver high quality capacity planning, intraday management, scheduling, performance reporting, and event mitigation. The role requires strong stakeholder engagement, vendor management, analytical capability, and people leadership to ensure operational resilience and continuous improvement of the scheduling and intraday functions. * This position may have in-office requirements twice a week depending on candidate location.* Responsibilities: Leadership & People Management * Lead and develop teams through three direct report managers that provide oversight for ~20 internal WFM staff. * Partner with vendor leadership to align organizational culture, performance expectations, coaching, and change management. * Establish clear roles, accountabilities, and SLAs across internal and vendor teams. Intraday, Scheduling & Event Management * Be an escalation point for incidents, outages, and planned/unplanned events impacting schedules or service levels. * Oversee mitigation planning and drive stakeholder buy in for recommended actions; ensure approvals from senior management where required. Performance Monitoring, Reporting & Analytics * Oversee reporting of operational results and creation of dashboards and business review decks for stakeholders and vendors. * Monitor KPIs (e.g., schedule adherence, forecast accuracy, service level attainment) and identify issues affecting outsourced work. * Drive data driven insights and continuous improvement initiatives; ensure timely distribution of scheduling reports. Vendor Management & Collaboration * Manage relationship with third party vendor, including quality standards, performance reviews, issue resolution and change control. * Coordinate cross functional collaboration with stakeholders and vendor teams to implement mitigation strategies, skilling adjustments, and process changes. Stakeholder Engagement & Communication * Build and maintain strong relationships with internal stakeholders across LOBs to secure alignment and approvals for scheduling and mitigation plans. * Facilitate clear communication between Liberty WFM, business stakeholders, and vendor WFM teams. Qualifications * Knowledge of business operations, policies, procedures, and priorities, to include a strong understanding of the function`s value chain and market conditions * Intermediate to advanced knowledge of data sources, tools, software applications * Ability to plan/organize/delegate work, communicate effectively, analyze, and solve problems, give constructive feedback and praise, create alignment and adapt * Displays solid business acumen and integrated thinking * Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to a minimum of 5 years of relevant experience to include leadership experience, business analysis work, strategic visioning and execution, and prior experience effectively providing mentoring/guidance to others About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco
    $100k-130k yearly est. Auto-Apply 8d ago
  • Director, Workforce Management

    Liberty Mutual 4.5company rating

    Columbus, OH jobs

    The Service WFM Leader is accountable for end to end workforce management strategy and delivery across call environments in the Service, Distribution, Product, and UW Lines of Business. This leader will partner closely with our third party vendor to deliver high quality capacity planning, intraday management, scheduling, performance reporting, and event mitigation. The role requires strong stakeholder engagement, vendor management, analytical capability, and people leadership to ensure operational resilience and continuous improvement of the scheduling and intraday functions. *This position may have in-office requirements twice a week depending on candidate location.* Responsibilities: Leadership & People Management Lead and develop teams through three direct report managers that provide oversight for ~20 internal WFM staff. Partner with vendor leadership to align organizational culture, performance expectations, coaching, and change management. Establish clear roles, accountabilities, and SLAs across internal and vendor teams. Intraday, Scheduling & Event Management Be an escalation point for incidents, outages, and planned/unplanned events impacting schedules or service levels. Oversee mitigation planning and drive stakeholder buy in for recommended actions; ensure approvals from senior management where required. Performance Monitoring, Reporting & Analytics Oversee reporting of operational results and creation of dashboards and business review decks for stakeholders and vendors. Monitor KPIs (e.g., schedule adherence, forecast accuracy, service level attainment) and identify issues affecting outsourced work. Drive data driven insights and continuous improvement initiatives; ensure timely distribution of scheduling reports. Vendor Management & Collaboration Manage relationship with third party vendor, including quality standards, performance reviews, issue resolution and change control. Coordinate cross functional collaboration with stakeholders and vendor teams to implement mitigation strategies, skilling adjustments, and process changes. Stakeholder Engagement & Communication Build and maintain strong relationships with internal stakeholders across LOBs to secure alignment and approvals for scheduling and mitigation plans. Facilitate clear communication between Liberty WFM, business stakeholders, and vendor WFM teams. Qualifications Knowledge of business operations, policies, procedures, and priorities, to include a strong understanding of the function`s value chain and market conditions Intermediate to advanced knowledge of data sources, tools, software applications Ability to plan/organize/delegate work, communicate effectively, analyze, and solve problems, give constructive feedback and praise, create alignment and adapt Displays solid business acumen and integrated thinking Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to a minimum of 5 years of relevant experience to include leadership experience, business analysis work, strategic visioning and execution, and prior experience effectively providing mentoring/guidance to others About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco We can recommend jobs specifically for you! Click here to get started.
    $100k-130k yearly est. Auto-Apply 4d ago
  • Corporate Real Estate Senior Director

    The Cigna Group 4.6company rating

    Bloomfield, CT jobs

    **Job Summary** : The Senior Director, Global Real Estate Delivery, will oversee Cigna's global real estate transactions and projects. This role requires a strategic thinker with extensive experience in real estate markets, strong negotiation skills, and the ability to manage complex transactions across multiple regions. The Senior Director will be accountable for ensuring that all real estate projects align with the company's overall business objectives and deliver expected outcomes. Additionally, the Senior Director will have oversight of the entire real estate lifecycle, from initial market analysis to ongoing management of the projects and construction until occupancy. **Key Responsibilities** : + Lead and manage all aspects of global real estate transactions, while managing outsourced service providers and an internal team. + Implement global real estate strategies that align with the company's overall business objectives. + Review market research and analysis to identify optimal opportunities for Cigna's businesses. + Negotiate and structure complex real estate transactions, ensuring the best outcomes for Cigna. + Collaborate with internal stakeholders, including finance, legal, and operations teams, to ensure alignment and support for real estate initiatives. + Manage relationships with external partners, including brokers, consultants, and legal advisors. + Oversee due diligence processes, including financial analysis, building inspections, and risk assessments. + Ensure compliance with local, national, and international regulations and standards. + Prepare and present reports to senior management on the status of real estate transactions and portfolio performance. + Assume overall accountability for the successful delivery of real estate projects, ensuring they meet scope, budget, and timeline requirements. + Monitor and evaluate the performance of real estate projects, implementing corrective actions as needed to achieve desired outcomes. + Ensure adherence to governance and compliance, providing feedback and process improvement opportunities. + Develop, leverage existing, and maintain strong internal relationships with business leaders, cross-functional team leads, and other executives. **Qualifications** : + Bachelor's degree in real estate, Business Administration, Finance, or a related field. An advanced degree (MBA or equivalent) is preferred. + Minimum of 15 years of experience in real estate transactions, with a strong history in international markets. + Proven track record of successfully managing complex real estate transactions and portfolios. + Strong negotiation and analytical skills. + Excellent communication and interpersonal skills. + Ability to work effectively in a fast-paced, dynamic environment. + Proficiency in real estate software and financial modeling tools. **Desired Skills** : + Strategic thinker with the ability to develop and implement long-term real estate plans. + Strong leadership and team management skills. + Knowledge of global real estate markets and trends. + Ability to manage multiple projects and priorities simultaneously. + Demonstrated ability to deliver projects on time and within budget. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 179,500 - 299,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group . **About The Cigna Group** Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _*********************_ _for support. Do not email_ _*********************_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._
    $131k-177k yearly est. 60d+ ago
  • Corporate Real Estate Senior Director

    Cigna Group 4.6company rating

    Florida jobs

    Job Summary: The Senior Director, Global Real Estate Delivery, will oversee Cigna's global real estate transactions and projects. This role requires a strategic thinker with extensive experience in real estate markets, strong negotiation skills, and the ability to manage complex transactions across multiple regions. The Senior Director will be accountable for ensuring that all real estate projects align with the company's overall business objectives and deliver expected outcomes. Additionally, the Senior Director will have oversight of the entire real estate lifecycle, from initial market analysis to ongoing management of the projects and construction until occupancy. Key Responsibilities: Lead and manage all aspects of global real estate transactions, while managing outsourced service providers and an internal team. Implement global real estate strategies that align with the company's overall business objectives. Review market research and analysis to identify optimal opportunities for Cigna's businesses. Negotiate and structure complex real estate transactions, ensuring the best outcomes for Cigna. Collaborate with internal stakeholders, including finance, legal, and operations teams, to ensure alignment and support for real estate initiatives. Manage relationships with external partners, including brokers, consultants, and legal advisors. Oversee due diligence processes, including financial analysis, building inspections, and risk assessments. Ensure compliance with local, national, and international regulations and standards. Prepare and present reports to senior management on the status of real estate transactions and portfolio performance. Assume overall accountability for the successful delivery of real estate projects, ensuring they meet scope, budget, and timeline requirements. Monitor and evaluate the performance of real estate projects, implementing corrective actions as needed to achieve desired outcomes. Ensure adherence to governance and compliance, providing feedback and process improvement opportunities. Develop, leverage existing, and maintain strong internal relationships with business leaders, cross-functional team leads, and other executives. Qualifications: Bachelor's degree in real estate, Business Administration, Finance, or a related field. An advanced degree (MBA or equivalent) is preferred. Minimum of 15 years of experience in real estate transactions, with a strong history in international markets. Proven track record of successfully managing complex real estate transactions and portfolios. Strong negotiation and analytical skills. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment. Proficiency in real estate software and financial modeling tools. Desired Skills: Strategic thinker with the ability to develop and implement long-term real estate plans. Strong leadership and team management skills. Knowledge of global real estate markets and trends. Ability to manage multiple projects and priorities simultaneously. Demonstrated ability to deliver projects on time and within budget. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 179,500 - 299,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
    $129k-173k yearly est. Auto-Apply 60d+ ago
  • Vice President, Population Health & Clinical Operations

    Centene Corporation 4.5company rating

    Columbus, OH jobs

    Centene is transforming the health of our communities one person at a time. As an Executive on our team, you could be the one who changes everything for our 28 million members. The Vice President of Population Health & Health Outcomes is a senior leadership role responsible for developing and executing strategies that drive measurable improvements in member health. Reporting directly to the Chief Medical Officer, this leader will oversee a team of Directors and large cross-functional teams to ensure initiatives are strategically aligned, operationally executed, and continuously improved. This role is charged with assuring that the organization has a robust population health strategy that supports achievement of business goals, improves the current and future health of members, and aligns with the direction of Centene and the Ohio Department of Medicaid. While the primary focus is on Medicaid, the VP will also collaborate with organizational partners who lead Medicare and Marketplace initiatives to ensure alignment and shared best practices. **Key Responsibilities** + **Strategic Leadership** + Develop, implement, and maintain a comprehensive population health strategy that advances business objectives, improves member health outcomes, and aligns with Centene and the Ohio Department of Medicaid. + Lead population health initiatives with a strong focus on Medicaid while collaborating with partners on Medicare and Marketplace programs. + Translate organizational vision into actionable initiatives with clear metrics and accountability. + Serve as a trusted advisor on population health strategy as part of the senior leadership team. + **Operational Execution** + Ensure the successful implementation of population health initiatives by driving accountability for results, measuring impact, and aligning resources with strategic priorities. + Translate strategy into operational reality by building systems, processes, and performance standards that deliver sustained improvements in quality, outcomes, and efficiency. + Integrate population health initiatives across clinical, operational, and financial functions to ensure consistency, compliance, and alignment with organizational goals. + Continuously monitor program performance, identifying opportunities for innovation and course correction to achieve optimal results for members and the organization. + **Regulatory & Corporate Collaboration** + Build and maintain strong partnerships with the state Medicaid regulator to ensure compliance and program success. + Collaborate with Centene corporate teams to align local initiatives with enterprise-wide strategies. + Partner with leaders responsible for Medicare and Marketplace to ensure consistency, integration, and shared learning. + Work closely with operations, finance, and other internal teams to achieve organizational objectives. + **Communication & Stakeholder Engagement** + Build trusted relationships with state regulators, providers, community partners, and internal executives to advance shared goals and improve member outcomes. + Serve as a visible ambassador for population health initiatives, clearly articulating strategy, progress, and outcomes to diverse audiences, including the Board, senior leadership, regulators, and community stakeholders. + Anticipate stakeholder needs and concerns, proactively engaging in dialogue that fosters collaboration, transparency, and alignment across all levels of the organization. + **Vendor & Partner Management** + Oversee relationships with key vendors to ensure programmatic success, accountability, and value. + Negotiate and manage vendor contracts to align deliverables with organizational priorities. + **Team Leadership & Development** + Mentor, coach, and develop a high-performing team of Directors and staff. + Delegate effectively while ensuring accountability and ownership across teams. + Foster a culture of innovation, collaboration, and continuous improvement. **Education/Experience:** Current state RN license preferred. Previous experience in a managed care organization strongly preferred. 3+ years of leadership experience required. Master's degree or other advanced degree in nursing, social work, health services research, health policy, information technology or other relevant field. Must have at least five years of progressively responsible professional experience in population health, service coordination, ambulatory care, community health, case or care management, or coordinating care across multiple settings and with multiple providers. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Candidate must reside or relocate to Ohio Pay Range: $176,900.00 - $336,600.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
    $109k-137k yearly est. 60d+ ago
  • Director, Commercial Operations, Polyphonic

    Johnson & Johnson 4.7company rating

    Santa Clara, CA jobs

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Sales Enablement Job Sub Function: Sales Operations & Administration Job Category: Professional All Job Posting Locations: Santa Clara, California, United States of America Job Description: Johnson & Johnson MedTech is recruiting for a Director of Commercial Operations, Polyphonic. The preferred location for this position is Santa Clara, CA. Remote work may be considered on a case-by-case basis. Robotics and Digital Solutions, is part of Johnson & Johnson Med Tech. At Johnson & Johnson Robotics and Digital Solutions, we're changing the trajectory of health for humanity, using robotics and software platforms to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 and comprises three key med-tech platforms: Flexible Robotics (MONARCH ), Surgical Robotics (OTTAVA™), and Polyphonic™ Digital Solutions. Join our collaborative, rapidly growing teams. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes. The Director of Commercial Operations is a key role that supports Commercial Operations for MedTech Digital. We are seeking a strategic and execution-oriented Director of Commercial Operations to drive global business results for our Polyphonic digital ecosystem. This Director will shape our go-to-market infrastructure, commercial operating models, and sales enablement across both standalone Polyphonic enterprise software and Polyphonic software that is connected to JJMT devices across the Surgery portfolio. Responsibilities include but are not limited to: Collaborate cross-functionally with key internal stakeholders and sales leaders in the business and MedTech Digital to facilitate successful go-to-market and commercial activities and ensure policies and procedures align and complement each other (eg for Launch Excellence programs). Project manage GTM readiness for new digital offerings- ensuring upstream alignment, contract readiness, field preparation, and launch execution discipline. Develop processes for utilizing metrics to generate insights that help senior management and sales leaders identify and understand the business drivers of key accounts and sales trends and build accurate sales forecasts Execute SKU/pricing decisions, including creating discounting frameworks and running decision desks for resolution of issues during sales process Drive sales reporting processes that produce accurate and consistent results and contribute to the creation of sales performance dashboards that allow sales team members and business to monitor sales forecasts, track key performance indicators, and ensure continuous improvement. Build and maintain sales enablement toolkits, including building and leading sales training and field onboarding for digital selling and creating playbooks, value assessments/calculators, and demos. Provide insight regarding the selection and deployment of enabling resources and technologies including customer relationship management systems, performance tools, incentive management, and order-to-cash, including being the lead person into J&J's Project Butterfly. Lead the day-to-day use and maintenance of selected tools. Responsible for managing operational aspects of their team (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs. Proactively creates a purpose driven environment by aligning Johnson & Johnson's Credo and Leadership Imperatives with the strategies and goals of the team and enterprise. Qualifications: Education: A minimum of a bachelor's degree within business, marketing, or relevant discipline is required. Advanced degree is preferred Skills and Experience: A minimum of 10+ years of relevant business experience with an emphasis on commercial operations Strategic thinker who is also highly operational and execution-driven Experience with launching and selling subscription products or digital solutions, preferably within Healthcare Strong understanding of MedTech business processes, sales models, functional alignment, and customer dynamics, including scaling commercial processes across matrixed organizations Experience in developing and utilizing metrics, forecasts, and KPI's to generate insights to forecast sales, monitor sales performance, and continuously improve Competence with Customer Relationship Management and analytics tools Ability to influence and partner cross functionally, with good communication skills and a change leader mindset comfortable with shaping culture, skills, and ways of working in the digital space Excels in environments with ambiguity, transformation, and cross-functional complexity Other: This role will be based out of Santa Clara, CA. and may require up to 25% travel (domestic and international) Remote work may be considered on a case-by-case basis The anticipated base pay for this role is $146,000 to $251,850 For candidates based out of the Bay Area, CA. the anticipated base pay range is $167,000 to $289,800 Join our dynamic team and play a key role in redefining surgical care globally! Apply now to make a difference with Johnson & Johnson MedTech. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (********************************) or contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Commercial Awareness, Competitive Landscape Analysis, Customer Relationship Management (CRM), Data Savvy, Lead Generation, Market Research, Mentorship, Operations Management, Performance Measurement, Process Improvements, Sales Enablement, Sales Support, Sales Training, Stakeholder Engagement, Tactical Planning, Technical Credibility The anticipated base pay range for this position is : Additional Description for Pay Transparency:
    $167k-289.8k yearly Auto-Apply 8d ago
  • Director, Commercial Operations, Polyphonic

    Johnson & Johnson 4.7company rating

    Santa Clara, CA jobs

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Sales Enablement Job Sub Function: Sales Operations & Administration Job Category: Professional All Job Posting Locations: Santa Clara, California, United States of America Job Description: Johnson & Johnson MedTech is recruiting for a Director of Commercial Operations, Polyphonic. The preferred location for this position is Santa Clara, CA. Remote work may be considered on a case-by-case basis. Robotics and Digital Solutions, is part of Johnson & Johnson Med Tech. At Johnson & Johnson Robotics and Digital Solutions, we're changing the trajectory of health for humanity, using robotics and software platforms to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 and comprises three key med-tech platforms: Flexible Robotics (MONARCH), Surgical Robotics (OTTAVA), and Polyphonic Digital Solutions. Join our collaborative, rapidly growing teams. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes. The Director of Commercial Operations is a key role that supports Commercial Operations for MedTech Digital. We are seeking a strategic and execution-oriented Director of Commercial Operations to drive global business results for our Polyphonic digital ecosystem. This Director will shape our go-to-market infrastructure, commercial operating models, and sales enablement across both standalone Polyphonic enterprise software and Polyphonic software that is connected to JJMT devices across the Surgery portfolio. Responsibilities include but are not limited to: * Collaborate cross-functionally with key internal stakeholders and sales leaders in the business and MedTech Digital to facilitate successful go-to-market and commercial activities and ensure policies and procedures align and complement each other (eg for Launch Excellence programs). * Project manage GTM readiness for new digital offerings- ensuring upstream alignment, contract readiness, field preparation, and launch execution discipline. * Develop processes for utilizing metrics to generate insights that help senior management and sales leaders identify and understand the business drivers of key accounts and sales trends and build accurate sales forecasts * Execute SKU/pricing decisions, including creating discounting frameworks and running decision desks for resolution of issues during sales process * Drive sales reporting processes that produce accurate and consistent results and contribute to the creation of sales performance dashboards that allow sales team members and business to monitor sales forecasts, track key performance indicators, and ensure continuous improvement. * Build and maintain sales enablement toolkits, including building and leading sales training and field onboarding for digital selling and creating playbooks, value assessments/calculators, and demos. * Provide insight regarding the selection and deployment of enabling resources and technologies including customer relationship management systems, performance tools, incentive management, and order-to-cash, including being the lead person into J&J's Project Butterfly. Lead the day-to-day use and maintenance of selected tools. * Responsible for managing operational aspects of their team (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs. * Proactively creates a purpose driven environment by aligning Johnson & Johnson's Credo and Leadership Imperatives with the strategies and goals of the team and enterprise. Qualifications: Education: * A minimum of a bachelor's degree within business, marketing, or relevant discipline is required. Advanced degree is preferred Skills and Experience: * A minimum of 10+ years of relevant business experience with an emphasis on commercial operations * Strategic thinker who is also highly operational and execution-driven * Experience with launching and selling subscription products or digital solutions, preferably within Healthcare * Strong understanding of MedTech business processes, sales models, functional alignment, and customer dynamics, including scaling commercial processes across matrixed organizations * Experience in developing and utilizing metrics, forecasts, and KPI's to generate insights to forecast sales, monitor sales performance, and continuously improve * Competence with Customer Relationship Management and analytics tools * Ability to influence and partner cross functionally, with good communication skills and a change leader mindset comfortable with shaping culture, skills, and ways of working in the digital space * Excels in environments with ambiguity, transformation, and cross-functional complexity Other: * This role will be based out of Santa Clara, CA. and may require up to 25% travel (domestic and international) * Remote work may be considered on a case-by-case basis * The anticipated base pay for this role is $146,000 to $251,850 * For candidates based out of the Bay Area, CA. the anticipated base pay range is $167,000 to $289,800 Join our dynamic team and play a key role in redefining surgical care globally! Apply now to make a difference with Johnson & Johnson MedTech. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (********************************) or contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Commercial Awareness, Competitive Landscape Analysis, Customer Relationship Management (CRM), Data Savvy, Lead Generation, Market Research, Mentorship, Operations Management, Performance Measurement, Process Improvements, Sales Enablement, Sales Support, Sales Training, Stakeholder Engagement, Tactical Planning, Technical Credibility The anticipated base pay range for this position is : Additional Description for Pay Transparency:
    $167k-289.8k yearly Auto-Apply 9d ago
  • Senior Director, Cell Therapy Discovery (Cell & Genetic Medicines)

    Johnson & Johnson 4.7company rating

    Cambridge, MA jobs

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Discovery & Pre-Clinical/Clinical Development Job Sub Function: Biotherapeutics R&D Job Category: People Leader All Job Posting Locations: Cambridge, Massachusetts, United States of America, Remote (US), Spring House, Pennsylvania, United States of America Job Description: About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at *******************/innovative-medicine We are searching for the best talent for the best Senior Director, Cell Therapy Discovery (Cell & Genetic Medicines) to be in Spring House, PA or Cambridge, MA. Remote work options may be considered on a case-by-case basis and if approved by the Company. Purpose: We are seeking a Senior Director of Cell Therapy Discovery to lead and accelerate innovative research efforts in the field of CAR T cell therapies. This leadership role is pivotal in shaping the future of our pipeline and advancing cutting-edge treatments. The ideal candidate will possess extensive expertise in cellular immunology and therapeutic development, with a proven track record of leading discovery teams and delivering impactful results. You will be responsible for: * Strategic Leadership: Drive the overall strategy and scientific direction of the cell therapy discovery pipeline, aligning with corporate strategy and industry trends. * Team Management: Mentor discovery project leaders, and foster a culture of scientific excellence, innovation, and continuous learning. Drive talent development to build capabilities in cutting-edge cell therapy technologies. * Scientific Innovation: Identify and execute novel approaches for cell therapy research, including gene editing, innovative transgene design, and delivery strategies. * External Partnerships: Establish and manage strategic collaborations with academic institutions, biotech partners, and external CROs to supplement internal expertise, access novel technologies, and accelerate discovery efforts. * Pipeline Advancement: Oversee the progression of early-stage discovery programs from ideation through validation, ensuring pipeline robustness and innovation. * Regulatory & Compliance: Ensure all research activities adhere to regulatory standards, ethical guidelines, and safety protocols. * Budget & Resource Planning: Oversee departmental budgets, resource allocation, and project prioritization to maximize research productivity. Qualifications: * PhD or equivalent experience in Cell Biology, Immunology, Bioengineering, or related field. * 12+ years of overall experience in biotech, pharmaceutical, or related academia environments is required; ideally leadership experience in cell therapy discovery is preferred. * Proven track record of innovative scientific contributions, including advancing discovery programs through R&D milestones. * Demonstrated experience leading and developing multidisciplinary teams. * Strong understanding of development considerations in early-stage programs. * Excellent communication, strategic thinking, and collaboration skills. * This role may require 10-20% travel. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (********************************) or contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Cell and Gene Therapy, Drug Discovery Development, Drug Discovery Research, Scientific Innovation The anticipated base pay range for this position is : $193,000 to $333,500 Additional Description for Pay Transparency: Additional Description for Pay Transparency The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. • Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). • Employees are eligible for the following time off benefits: o Vacation - up to 120 hours per calendar year o Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year o Holiday pay, including Floating Holidays - up to 13 days per calendar year o Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. ********************************************* The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
    $193k-333.5k yearly Auto-Apply 29d ago
  • Senior Director, US MedTech Surgery - Field-Based Education

    J&J Family of Companies 4.7company rating

    Raritan, NJ jobs

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* **Job Function:** Customer Management **Job Sub** **Function:** External Customer/Product Training **Job Category:** People Leader **All Job Posting Locations:** Raritan, New Jersey, United States of America **Job Description:** We are seeking a dynamic and strategic leader to serve as Senior Director, US MedTech Surgery - Field-Based Education. This role will be responsible for leading all aspects of in-field education, professional education, and commercial education across the US MedTech Surgery business. The ideal candidate will bring deep expertise in surgical education, a passion for innovation, and the ability to drive alignment across stakeholders to deliver impactful learning experiences. This is a field-based, remote role available in all states/cities within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. About MedTech Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech About Surgery Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that's reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world's most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech Key Responsibilities: In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: - Field-Based Education Leadership: Develop and execute a national strategy for in-field education that supports sales teams, clinical specialists, and customer-facing roles. - Professional Education Oversight: Lead the design and delivery of education programs for healthcare professionals, including physicians and non-clinical stakeholders. - Commercial Education Strategy: Align commercial training initiatives with business priorities to drive performance and market growth. - Stakeholder Collaboration: Partner with sales leadership, marketing, clinical teams, and external faculty/KOLs to ensure educational programs are relevant, effective, and aligned. - Innovation & Technology: Integrate modern learning technologies and methodologies to enhance engagement and scalability. - Performance Metrics: Define and monitor KPIs to measure the effectiveness and impact of education programs. - Team Development: Build and lead a high-performing education team, fostering a culture of excellence, agility, and continuous improvement. - Responsible for communicating business-related issues or opportunities to next management level - Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable. - For those who supervise or manage a staff, they are responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable - Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures - Performs other duties assigned as needed Qualifications: - A minimum of a Bachelor's degree is required. - A minimum of 12 years of relevant, industry-related experience with history of success in healthcare medical devices is required - A minimum of 8 years of experience in roles with increasing responsibility (Sales, Sales Management, Marketing, Education, and/or other Commercial Functions) - A minimum of 5 years working on global team or in multiple regions is preferred. - Deep clinical knowledge of MedTech platforms and procedures is required. - A minimum of 7 years of successfully managing a team is required. - Strong influence of management and communications skills working in highly matrixed organizations required. - A valid driver's license in the United States is required. - This role will require up to 70% travel. Additional Qualifications: - Strategic Vision: Ability to translate business goals into actionable education strategies. - Execution Excellence: Proven track record of delivering high-impact programs at both large and small scale. - Customer Insight: Deep understanding of sales reps, managers, and healthcare customers-both clinical and non-clinical. - Innovative Mindset: Creative thinker who challenges the status quo and drives new approaches to learning. - Competitive Drive: Actively engaged in competitive intelligence to ensure differentiation and relevance. - Stakeholder Influence: Skilled at aligning cross-functional teams and confidently guiding direction. - Learning Agility: Eager to explore new ideas and adapt quickly to changing needs. - Capital Selling & Robotics Acumen: Experience or aptitude in complex selling environments, including capital equipment and robotics. - Strong influence management, oral and written communication skills - Ability to develop and lead a team across a matrix organization - Ability to build a global business plan The expected base pay range for this position is $173,000 to $299,000. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. - Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. - Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). - This position is eligible to participate in the Company's long-term incentive program. - Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: - Vacation -120 hours per calendar year - Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year - Holiday pay, including Floating Holidays -13 days per calendar year - Work, Personal and Family Time - up to 40 hours per calendar year - Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child - Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member - Caregiver Leave - 10 days - Volunteer Leave - 4 days - Military Spouse Time-Off - 80 hours For additional general information on Company benefits, please go to: - ********************************************* Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via *******************/contact-us/careers or contact AskGS to be directed to your accommodation resource. **Required Skills:** **Preferred Skills:** **The anticipated base pay range for this position is :** 173-300 Additional Description for Pay Transparency:
    $173k-299k yearly 10d ago
  • Senior Director, US MedTech Surgery - Field-Based Education

    Johnson & Johnson 4.7company rating

    Raritan, NJ jobs

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Customer Management Job Sub Function: External Customer/Product Training Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: We are seeking a dynamic and strategic leader to serve as Senior Director, US MedTech Surgery - Field-Based Education. This role will be responsible for leading all aspects of in-field education, professional education, and commercial education across the US MedTech Surgery business. The ideal candidate will bring deep expertise in surgical education, a passion for innovation, and the ability to drive alignment across stakeholders to deliver impactful learning experiences. This is a field-based, remote role available in all states/cities within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. About MedTech Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech About Surgery Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that's reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world's most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech Key Responsibilities: In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: • Field-Based Education Leadership: Develop and execute a national strategy for in-field education that supports sales teams, clinical specialists, and customer-facing roles. • Professional Education Oversight: Lead the design and delivery of education programs for healthcare professionals, including physicians and non-clinical stakeholders. • Commercial Education Strategy: Align commercial training initiatives with business priorities to drive performance and market growth. • Stakeholder Collaboration: Partner with sales leadership, marketing, clinical teams, and external faculty/KOLs to ensure educational programs are relevant, effective, and aligned. • Innovation & Technology: Integrate modern learning technologies and methodologies to enhance engagement and scalability. • Performance Metrics: Define and monitor KPIs to measure the effectiveness and impact of education programs. • Team Development: Build and lead a high-performing education team, fostering a culture of excellence, agility, and continuous improvement. • Responsible for communicating business-related issues or opportunities to next management level • Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable. • For those who supervise or manage a staff, they are responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures • Performs other duties assigned as needed Qualifications: • A minimum of a Bachelor's degree is required. • A minimum of 12 years of relevant, industry-related experience with history of success in healthcare medical devices is required • A minimum of 8 years of experience in roles with increasing responsibility (Sales, Sales Management, Marketing, Education, and/or other Commercial Functions) • A minimum of 5 years working on global team or in multiple regions is preferred. • Deep clinical knowledge of MedTech platforms and procedures is required. • A minimum of 7 years of successfully managing a team is required. • Strong influence of management and communications skills working in highly matrixed organizations required. • A valid driver's license in the United States is required. • This role will require up to 70% travel. Additional Qualifications: • Strategic Vision: Ability to translate business goals into actionable education strategies. • Execution Excellence: Proven track record of delivering high-impact programs at both large and small scale. • Customer Insight: Deep understanding of sales reps, managers, and healthcare customers-both clinical and non-clinical. • Innovative Mindset: Creative thinker who challenges the status quo and drives new approaches to learning. • Competitive Drive: Actively engaged in competitive intelligence to ensure differentiation and relevance. • Stakeholder Influence: Skilled at aligning cross-functional teams and confidently guiding direction. • Learning Agility: Eager to explore new ideas and adapt quickly to changing needs. • Capital Selling & Robotics Acumen: Experience or aptitude in complex selling environments, including capital equipment and robotics. • Strong influence management, oral and written communication skills • Ability to develop and lead a team across a matrix organization • Ability to build a global business plan The expected base pay range for this position is $173,000 to $299,000. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. • Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. • Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). • This position is eligible to participate in the Company's long-term incentive program. • Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: • Vacation -120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year • Holiday pay, including Floating Holidays -13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child • Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member • Caregiver Leave - 10 days • Volunteer Leave - 4 days • Military Spouse Time-Off - 80 hours For additional general information on Company benefits, please go to: • ********************************************* Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via *******************/contact-us/careers or contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: The anticipated base pay range for this position is : 173-300 Additional Description for Pay Transparency:
    $173k-299k yearly Auto-Apply 10d ago
  • Senior Director, US MedTech Surgery - Field-Based Education

    Johnson & Johnson 4.7company rating

    Raritan, NJ jobs

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Customer Management Job Sub Function: External Customer/Product Training Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: We are seeking a dynamic and strategic leader to serve as Senior Director, US MedTech Surgery - Field-Based Education. This role will be responsible for leading all aspects of in-field education, professional education, and commercial education across the US MedTech Surgery business. The ideal candidate will bring deep expertise in surgical education, a passion for innovation, and the ability to drive alignment across stakeholders to deliver impactful learning experiences. This is a field-based, remote role available in all states/cities within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. About MedTech Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech About Surgery Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that's reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world's most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech Key Responsibilities: In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: * Field-Based Education Leadership: Develop and execute a national strategy for in-field education that supports sales teams, clinical specialists, and customer-facing roles. * Professional Education Oversight: Lead the design and delivery of education programs for healthcare professionals, including physicians and non-clinical stakeholders. * Commercial Education Strategy: Align commercial training initiatives with business priorities to drive performance and market growth. * Stakeholder Collaboration: Partner with sales leadership, marketing, clinical teams, and external faculty/KOLs to ensure educational programs are relevant, effective, and aligned. * Innovation & Technology: Integrate modern learning technologies and methodologies to enhance engagement and scalability. * Performance Metrics: Define and monitor KPIs to measure the effectiveness and impact of education programs. * Team Development: Build and lead a high-performing education team, fostering a culture of excellence, agility, and continuous improvement. * Responsible for communicating business-related issues or opportunities to next management level * Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable. * For those who supervise or manage a staff, they are responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable * Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures * Performs other duties assigned as needed Qualifications: * A minimum of a Bachelor's degree is required. * A minimum of 12 years of relevant, industry-related experience with history of success in healthcare medical devices is required * A minimum of 8 years of experience in roles with increasing responsibility (Sales, Sales Management, Marketing, Education, and/or other Commercial Functions) * A minimum of 5 years working on global team or in multiple regions is preferred. * Deep clinical knowledge of MedTech platforms and procedures is required. * A minimum of 7 years of successfully managing a team is required. * Strong influence of management and communications skills working in highly matrixed organizations required. * A valid driver's license in the United States is required. * This role will require up to 70% travel. Additional Qualifications: * Strategic Vision: Ability to translate business goals into actionable education strategies. * Execution Excellence: Proven track record of delivering high-impact programs at both large and small scale. * Customer Insight: Deep understanding of sales reps, managers, and healthcare customers-both clinical and non-clinical. * Innovative Mindset: Creative thinker who challenges the status quo and drives new approaches to learning. * Competitive Drive: Actively engaged in competitive intelligence to ensure differentiation and relevance. * Stakeholder Influence: Skilled at aligning cross-functional teams and confidently guiding direction. * Learning Agility: Eager to explore new ideas and adapt quickly to changing needs. * Capital Selling & Robotics Acumen: Experience or aptitude in complex selling environments, including capital equipment and robotics. * Strong influence management, oral and written communication skills * Ability to develop and lead a team across a matrix organization * Ability to build a global business plan The expected base pay range for this position is $173,000 to $299,000. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. * Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. * Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). * This position is eligible to participate in the Company's long-term incentive program. * Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: * Vacation -120 hours per calendar year * Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year * Holiday pay, including Floating Holidays -13 days per calendar year * Work, Personal and Family Time - up to 40 hours per calendar year * Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child * Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member * Caregiver Leave - 10 days * Volunteer Leave - 4 days * Military Spouse Time-Off - 80 hours For additional general information on Company benefits, please go to: * ********************************************* Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via *******************/contact-us/careers or contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: The anticipated base pay range for this position is : 173-300 Additional Description for Pay Transparency:
    $173k-299k yearly Auto-Apply 10d ago
  • Associate Director, Medial Science Liaison, Cardiac Electrophysiology (1 of 6)

    Johnson & Johnson 4.7company rating

    Irvine, CA jobs

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Medical Affairs Group Job Sub Function: Medical Science Liaison Job Category: People Leader All Job Posting Locations: Irvine, California, United States of America Job Description: About Cardiovascular Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech Posting Title: - Associate Director, Medical Science Liaison, Cardiac Electrophysiology Johnson and Johnson Family is recruiting an Associate Director, Medical Science Liaison, Cardiac Electrophysiology. This role is Fully Remote in the United States. We are looking for a highly motivated and knowledgeable Associate Director - Medical Science Liaison (MSL) who specializes in cardiovascular medicine, within Johnson & Johnson MedTech - Biosense Webster. In this role you will be driving key initiatives in KOL engagement, advisory boards, research, publications, medical education, and field intelligence between our Biosense Webster Scientific Affairs team and the academic/non-academic surgical community. This is a business-critical role that requires a combination of both commercial/field/busineess acumen and Med Affairs/Clinical Affairs background. Key responsibilities include developing and nurturing strong relationships with key option leaders (KOLs) and healthcare professionals, identifying unmet needs/scientific gaps in medical research/clinical practice paradigms and cross functional collaboration with internal partners to deliver field & medical insights. You will participate and/or drive special projects including: voice of customer events, physician initiated clinical study conversations, internal and external education, publication planning and execution. Your primary objective will be to bridge the gap between Biosense Webster and our electrophysiology customers by maintaining thorough knowledge of our product platforms, understanding business/strategy objectives and goals, and being updated on current literature and data in cardiac electrophysiology and structural heart. Major Duties & Responsibilities * Support the development and implementation of strategic engagement plans to establish and maintain relationships with KOLs, surgeons, operating room staff, and relevant medical societies in the cardiac ablation field. * Act as a scientific authority in cardiac electrophysiology, providing medical and scientific education to internal and external stakeholders. * Collaborate with cross-functional teams, including Product Management, Clinical Affairs, Marketing, Scientific Affairs, and Research & Development, to provide scientific input and insights. * Communicate & streamline complex scientific information effectively to healthcare professionals, ensuring a clear understanding of the benefits and clinical utility of our cardiac ablation and diagnostic platforms e.g., provide clinical support during voice of customers sessions. * Stay up to date with the latest scientific research, medical publications, and emerging trends in cardiac electrophysiology and appendage closure to provide up-to-date insights and guidance to internal and external stakeholders. * Lead the preparation of materials needed to deliver presentations on the science supporting the portfolio and participate in scientific symposia, conferences, and educational programs to enhance awareness and understanding of the platforms. * Support clinical studies and research initiatives by providing scientific and technical expertise and maintaining open lines of communication to the external KOLs and authors. * Provide training and education to internal teams, including Sales and Marketing, to ensure a deep understanding of scientific message. * Participate in internal trainings from Professional Education, and Scientific Affairs University teams to ensure a deep and thorough understanding of our cardiac electrophysiology and appendage closure platforms. * Organize, analyze, and review/report on customer, scientific, and market information on pre-launch and marketed products. * Develop educational materials and support programs for personnel. * Discuss Investigator Initiated and Collaborative study concepts with clinicians. Requirements * Advanced Degree Required (MD, PhD) * Minimum 5 years of experience working in the biotech industry, focusing on cardiovascular medicine. * Minimum of a 5 or more years of experience in a Medical Affairs/Medical Science liaison/Clinical Practice preferred. * Extensive knowledge of cardiovascular medicine, preferably cardiac electrophysiology. * In-depth knowledge of cardiovascular medicine, and insights within the interventional cardiology and/or electrophysiology space. * Strong understanding of clinical research methodologies, regulatory guidelines, and medical terminology. * Proven ability to establish and maintain relationships with KOLs, surgeons, and other healthcare professionals. * Ability to analyze and interpret scientific data quickly and accurately. * Excellent interpersonal, communication and presentation skills, with the ability to effectively communicate complex scientific concepts to both scientific and non-scientific audience. * Highly self-motivated, independent, and adaptable to changing priorities and environments. * Given focus of role for US market, candidate must have work authorization in USA * Excellent computer skills, especially with the use of Microsoft Office * Travel Requirement: 50% Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (********************************) or contact AskGS to be directed to your accommodation resource Required Skills: Preferred Skills: The anticipated base pay range for this position is : The anticipated base pay range for this position is 137000 to 235750. California Bay Area - The anticipated base pay range for this position is 168000 to 271400. Additional Description for Pay Transparency: The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. · Please use the following language: Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. ********************************************* The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market."
    $123k-158k yearly est. Auto-Apply 9d ago
  • Director Corporate Accounting and External Reporting

    Progressive 4.4company rating

    Mayfield, OH jobs

    Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress. As the director of corporate accounting and external reporting, you'll maintain the financial integrity of the business's external Generally Accepted Accounting Principles (GAAP)/Securities and Exchange Commission (SEC) financial reporting. In this role, you'll establish the overall corporate accounting strategy and vision. You'll provide expertise related to GAAP reporting and serve as a liaison to the Statutory, Reinsurance, and Investment Reporting groups, and as well as to our Legal, Tax, Business Unit control groups, and other areas of the business. Additionally, you'll lead a team of managers and accountants responsible for companywide general accounting and reporting, and work collaboratively with other key financial reporting leaders. This position will be a working manager and will have a significant impact on shaping the financial reporting for Progressive. Must-have qualifications * Bachelor's degree or higher in Accounting or related field of study (e.g., Finance) and a minimum of 10 years specialized accounting (e.g., reinsurance, investments), financial reporting, or public accounting experience, with at least five years leadership experience (e.g., management) Preferred skills * Demonstrated experience preparing accurate and timely reporting to the Securities Exchange Commission (SEC) within a large-scale environment, with a strong track record of ownership and responsibility for results. * Certified Public Accountant (CPA) certification with deep knowledge of GAAP and technical accounting * Strong leadership skills with demonstrated experience managing high-performing teams and complex financial reporting processes * Prior experience with the accounting and reporting for, and integration efforts associated with, acquired entities * Strong attention to detail matched with strategy development skills, with the ability to establish the corporate accounting strategy and vision Compensation * $160,000 - $205,000/year * Gainshare bonus up to 50% of your eligible earnings based on company performance * Participation in our restricted stock units plan Benefits * 401(k) with dollar-for-dollar company match up to 6% * Medical, dental & vision, including free preventative care * Wellness & mental health programs * Health care flexible spending accounts, health savings accounts, & life insurance * Paid time off, including volunteer time off * Paid & unpaid sick leave where applicable, as well as short & long-term disability * Parental & family leave; military leave & pay * Diverse, inclusive & welcoming culture with Employee Resource Groups * Career development & tuition assistance * Onsite gym & healthcare at large locations Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at ************************************************************** Sponsorship for work authorization for foreign national candidates is not available for this position Share: Apply Now
    $160k-205k yearly 19d ago
  • Director, Executive Development

    Johnson & Johnson 4.7company rating

    Brunswick, OH jobs

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Human Resources Job Sub Function: Talent Management Job Category: Professional All Job Posting Locations: New Brunswick, New Jersey, United States of America, Orlando, Florida, United States of America Job Description: We are searching for the best talent for a Director of Executive Development located in New Brunswick, NJ or Orlando, FL. The Director - Executive Development is a pivotal role responsible for advancing the readiness of high-potential Directors and Vice Presidents for critical enterprise roles. As the strategic right hand to the Global Head of Executive Development, this leader translates enterprise leadership-development priorities into comprehensive, future-ready solutions that integrate experiences, education, and exposure. The Director owns the end-to-end accelerated development portfolio-designing and delivering high-quality programs, capability-building experiences, and executive accelerators-and ensures offerings form a cohesive pathway that strengthens leader readiness and confidence in the leadership pipeline. This role brings deep expertise in executive development, AI-enabled rapid prototyping, experience design, and insight-driven iteration, and serves as a collaborative, team-first integrator across Executive Talent Development and Talent Management to align development solutions with leadership expectations and talent processes. Key Responsibilities Translate leadership-development priorities into actionable, high-impact development experiences for high-potential Directors and Vice Presidents. Design and deliver integrated learning experiences, applied practice opportunities, and exposure-based components that strengthen leaders' enterprise capability. Own and manage the end-to-end accelerated development portfolio, ensuring offerings are cohesive, high-quality, and aligned to readiness needs. Apply rapid prototyping, iterative testing, and AI-enabled tools to design, refine, and scale development solutions. Integrate data, leader insights, and external benchmarks to continuously evolve program quality and portfolio effectiveness. Partner with senior leaders, HR, and Talent Management to ensure development offerings reinforce leadership expectations and strengthen confidence in successor readiness. Collaborate across Executive Talent Development to ensure alignment, seamless handoffs, and consistent standards across the executive-development ecosystem. Deliver executive development sessions with strong facilitation, communication, and executive presence. Ensure flawless execution of programs with disciplined attention to quality, sequencing, and participant experience. Build and maintain feedback loops, dashboards, and AI-supported analytics to evaluate program impact and drive continuous improvement. Required Qualifications Bachelor's degree in organizational psychology, Instructional Design, Human Resources, Business Administration, Leadership Development, or related field. 10+ years of experience in Leadership Development, talent management, and/or executive coaching Demonstrated expertise in executive development design, applied capability building, and experience architecture. Proven ability to design and deliver comprehensive development solutions for high-potential leaders. Strong portfolio-management capability, integrating multiple offerings into a cohesive pathway. Mastery of MVP-style rapid prototyping, iterative design, and insight-driven refinement. Advanced AI fluency-uses AI tools to accelerate design, generate content, personalize experiences, support analytics, and enhance operational efficiency. Exceptional communication, influence, and change-management capabilities, able to create alignment and engagement across senior audiences. Strong inclusive leadership behaviors: team-first orientation, high trust, collaboration, transparency, and accountability. Ability to synthesize data and insights into actionable recommendations and experience enhancements. High learning agility, proactive ownership mindset, adaptability, and comfort operating in complex, fast-moving environments. Preferred Qualifications Experience collaborating with external thought leaders, institutions, or executive-education partners. Experience supporting executive transitions, onboarding, or coaching engagements. Background in global, multi-industry, or highly matrixed environments. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via *******************/contact-us/careers or contact AskGS to be directed to your accommodation resource. #LI-Hybrid Required Skills: Preferred Skills: Advanced Analytics, Consulting, Cultural Communications, Employee Development Planning, HR Strategic Management, Human Resources Consulting, Mentorship, People Performance Management, Process Improvements, Relationship Building, Skills Management, Succession Planning, Tactical Planning, Talent Management, Technical Credibility The anticipated base pay range for this position is : $150,000.00 - $258,750.00 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave - 80 hours in a 52-week rolling period10 days Volunteer Leave - 32 hours per calendar year Military Spouse Time-Off - 80 hours per calendar year For additional general information on Company benefits, please go to: - *********************************************
    $87k-112k yearly est. Auto-Apply 2d ago
  • Generative AI and Innovation Team Director (AVP)- Wealth Management Operations

    Morgan Stanley 4.6company rating

    Columbus, OH jobs

    We're seeking someone to join our team as a Generative AI and Innovation Team in Wealth Management Operations to provide support across our Wealth Management Operations organization to centralized support for enhancement initiatives and process improvements. The position will liaison with various organizations and governing committees within Morgan Stanley to execute key programs in operations. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on… What you'll do in the role: The Professional Development GenAI Project Manager is a part of Wealth Management Operations and is responsible for project management across multiple GenAI concentrations. This includes managing opportunity identification, feasibility analysis and end to end project lifecycle through production deployment, including but not limited to: * Leading key initiatives related to increasing efficiencies and reducing operational risks. * Creating project plans that align to the enhancement vision, scope, and timelines. * Reviewing and understanding the program level strategy to ensure enhancements / requirements align with the overall vision. * Gathering requirements, prioritization, and known benefits from key stakeholders while becoming thoroughly educated in the process supported. * Running test plans, test execution, and communication risk or concerns to key stakeholder. * Anticipating risks that could impact the project and take action to avoid them. * Completing full life cycle analysis to determine change impacts, risks, and required controls to support each implementation. * Effectively communicating changes to the production support teams and aligning with training support teams. * Exhibit an ability to balance multiple, changing priorities in a dynamic and fast-moving work environment. * Communicate with all people who have a vested interest in the project, including internal team members and external partners. * Conduct root cause analysis to identify project issues and implement solutions. * Facilitate meetings with project teams and stakeholders to drive progress. * Utilize tools such as Jira for project tracking and reporting. * Develop and implement business process models to optimize project workflows. * Implement change management strategies to ensure successful project adoption. What you'll bring to the role: * Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels * Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team * Ability to operate independently across the majority of day-to-day responsibilities * Culture carrier across Operations, embracing the Firm's core values and acting as a role model * Strong interpersonal skills and ability to communicate effectively both verbally and in writing. * Strong time management skills and ability to set own schedule without falling behind on tasks. * Detail-oriented, strong organizational skills and ability to multitask projects in a fast-paced & changing environment both independently & collaboratively. * Ability to take initiative and thrive in a collaborative, team environment. * Ability to handle highly confidential information with appropriate discretion. * Ability work in a matrixed organization; leveraging resources across the organization to complete deliverables. * At least 4 years' relevant experience would generally be expected to find the skills required for this role WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $88,000 and $129,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $88k-129k yearly Auto-Apply 46d ago
  • Dir, P3, Workpl Ops & Supp III : Job Level - Director

    Morgan Stanley 4.6company rating

    Columbus, OH jobs

    In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support III position at the Director level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on. Role Profile Workforce Services (WS) is a dynamic and fast-paced area within the firm's Enterprise Technology & Services division. We are responsible for delivering high quality technology solutions and support functions to our internal end users. Our goal is to ensure end users across the firm can perform their job efficiently with minimal to no interruption. We are seeking a Team Leader to help the lead and shape the service desk population through adhering to the firm's core values. The ideal candidate will be a visionary and leader for their team, motivating and coaching team members with the goal of providing world class customer service. What you'll do in the role: * Responsible for the oversight of the Service Desk Professionals servicing the Morgan Stanley population * Provide timely feedback, training, and coaching 70% of the time with a focus on driving incident restoration with a World Class Service experience * Responsible for interviewing and onboarding top talent * Conduct performance management in an effort to drive the metrics set out by the Service Desk including First Contact Resolution and Customer Satisfaction rates * Monitor agent productivity as well as operational excellence and how it impacts the Service Desk Service Level Agreements * Oversee outages, leverage tools when volumes are at peak and escalations occurring, which would include ServiceNow, Service Desk Knowledge, Remote Assistance among others, in an effort to resolve our internal population What you'll bring to the role: * 4+ years previous call-center experience or equivalent required in a technical or customer service field * Previous Service Desk Experience * Experience with Microsoft Office products, Windows 10, and general office computing tools required * Passion for providing feedback & coaching * Excellent written and oral communication skills * Excellent time management skills * Excellent Problem-Solving Skills * Experience with Microsoft Office Products, Windows 10, and general office computing tools WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $70,000 and $105,000 per [hour/year] at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $70k-105k yearly Auto-Apply 10d ago

Learn more about UnitedHealth Group jobs

View all jobs