Service Representative jobs at University of Florida - 41 jobs

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Qualifications Age of Patients Served: All Age Groups. Required Education: High School Diploma or GED. Necessary Skills: 1. Requires excellent decision making skills and initiative. 2. Must be very detailed oriented. 3. Possess excellent verbal communications skills in the English language. 4. Basic arithmetic skills are necessary for cashiering. 5. Data entry experience required. 6. Ability to prioritize tasks and organize work flow. 7. Must be able to handle stressful situations in a professional customer service related manner. Preferred Licensure/Certifications: - ICD-9 and CPT coding preferred. - Completion of a standard medical terminology course would be helpful, but not required. Required Experience: One (1) year experience with third party payors. Preferred Experience: Up to four (4) years clerical/customer service experience, ideally in a health care related industry. Computer experience for imputing data and reviewing patient demographic material.

Department Information Technology Services (ITS) - Northwest Regional Data Center (NWRDC) - Florida Virtual Campus (FLVC) Responsibilities This position will serve as a department representative responsible for the operations and coordination of Human Resources related transactional functions for the Information Technology Services (ITS) departments. Responsibilities include coordinating, submitting, tracking, and completing various human resource transactions. The position duties include: * Responsible for processing personnel for transactions for the following ITS departments: ITS, ERP, ITAPP/ITS Campus, NWRDC, NWRDS-SDC, and FLVC. * Responsibilities include recruiting, hiring, and new employee on-boarding paperwork, I-9 submissions, job opening packets, position description changes/updates, terminations, performance evaluations, FMLA, assistance with preparation and classification of job descriptions, FACET, and workers' compensation. Ensures all supporting documents are submitted and in place in a timely manner. Serves as backup for department, Courtesy, and Internship appointments. Ensures policies and procedures related to human resource actions for the departments are in compliance with University, State, and Federal regulations and standards. Coordinates appropriate background checks, including special checks for Criminal Justice Information Services (CJIS) and Security Awareness Certifications. Maintains employee in-house personnel files, departmental job opening packets, and HR Department Records. Submits personnel documents to FSU Human Resources for retention purposes. Position engages in regular communications with the Office of Human Resources to carry out assigned tasks. * Serves as a resource providing guidance, understanding, and assistance to ITS, ERP, ITAPP/ITS Campus, NWRDC, NWRDC-SDC, and FLVC hiring managers and employees regarding human resources policies and procedures. Guides and instructs hiring managers through the recruiting process. Ensures the tracking system is updated daily with clear, concise data for upper management meetings. Assists with regular workflow status updates and proactively advises leadership and supervisors regarding the status of human resource transactions. With direction from the Office of Human Resources, counsels employees and management on HR issues, including FMLA and Workers' Compensation. * Monitors weekly time entry status and assists with the facilitation of corresponding employee-supervisor time entry, review, and approval process to ensure accuracy and compliance with University standards. Responsible for researching and initiating processes required to correct errors and ensure proper payroll payments. Assists in managing the active appointment reports, cost center spreadsheets, and payroll cost center reports, ensuring accurate and timely data. Prepares payroll certification report for management's approval and signature. * Assists with monitoring internal administrative policies and procedures and, as necessary, recommending guidelines for improved effectiveness. * Maintains knowledge of federal and state laws, university regulations, and ITS policies to ensure the department is effective and consistent in HR matters. Qualifications High school diploma or equivalent and four years' experience or a combination of post high school education and experience equal to four years. Preferred Qualifications * Previous experience in human resource action transactions and/or processing. * Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations. * Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices. * Previous experience in a Florida State University OMNI system or Peoplesoft. Other Information Information Technology Services (ITS) serves as Florida State University's unified, central technology organization. We support a community of over 50,000 students, faculty, staff, alumni, and retirees, providing the core digital foundation that enables the university to teach, learn, research, and operate at scale. Our department delivers secure, reliable, and user-centered technology services across all academic, administrative, and research environments. Following FSU's technology alignment initiative, ITS now encompasses technology teams across colleges, departments, and specialized units, creating a more consistent, efficient, and collaborative technology ecosystem for the entire university. Together, we are building a modern, people-first technology organization that supports FSU's long-term goals in innovation, research growth, and student success. Helpful Who is an ideal candidate for this position? You're known as a problem-solver and a go-to person for sound advice. You work well under pressure and think quickly on your feet - remaining calm and professional. You're able to see the big picture and the small details without much effort. Discretion comes naturally to you and going "above and beyond" is not just a catch phrase - it's what you do. You're able to connect with people. You can balance compliance and customer service. You can easily engage with others while being assertive and diplomatic at the same time. This position takes a unique skill set. Good communication skills are a must. What is a typical day in this position? No two days are the same. One day, you may be assisting a supervisor with their job posting. Next, you may be assisting with reviewing timesheets or helping an employee complete the time sheet accurately. Let's be honest - this role is challenging. But along with the challenges comes the reward of resolving conflicts and fostering a positive, productive work environment. What can I expect in the first 60-90 days? Your first few weeks will be spent getting up to speed on all things FSU HR - our policies, procedures, and expectations. You'll also spend time shadowing other Program Associates on processes, so you have a good understanding of how to manage and process assignments. There's on-the-job training, but you'll need to bring your previous experience and skills to the table; we're definitely not starting at entry-level. Previous experience in human resource processing is very helpful, and we'll spend time transferring those previous skills to this role. University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news! Learn more about our university and campuses. Anticipated Salary Range Anticipated starting salary of upper $30,000's to mid $40,000's, commensurate with education, skill and experience. FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at ********************* If you are a current FSU employee, apply via my FSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Veterans' Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only. IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date. Click the links for eligibility information and required documentation, or call FSU Human Resources at **************. Considerations This is an USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.

The Transfer Customer Success Representative will support the St. Pete Office of Admissions. Specific duties will include: * Provide support to the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion. * Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Offer customer service by answering questions and directing students and parents as necessary. * Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports. * Other duties as assigned. Working at USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts. About USF The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at ************ Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws: The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Family and Medical Leave Act (FMLA) Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract. The Transfer Customer Success Representative is a highly skilled professional that provides customer service to students and parents throughout the admissions process. This role will manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion, and manage the front desk to handle walk-in customer support. Minimum Qualifications: Bachelor's degree OR equivalent combination of education and experience. Preferred Qualifications: Bachelor's degree in a related field. Two years of experience in a related field. SB 1310: Substitution of Work Experience for Postsecondary Requirements A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: * (a) Two years of direct experience for an associate degree; * (b) Four years of direct experience for a bachelor's degree; * (c) Six years of direct experience for a master's degree; * (d) Seven years of direct experience for a professional degree; or * (e) Nine years of direct experience for a doctoral degree Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. This position may require a level 1 or level 2 background check. ADA Accommodations: Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact ********************** for assistance.

The Transfer Customer Success Representative will support the St. Pete Office of Admissions. Specific duties will include: Provide support to the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion. Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Offer customer service by answering questions and directing students and parents as necessary. Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports. Other duties as assigned. Qualifications Minimum Qualifications: Bachelor's degree OR equivalent combination of education and experience. Preferred Qualifications: Bachelor's degree in a related field. Two years of experience in a related field. SB 1310: Substitution of Work Experience for Postsecondary Requirements A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: (a) Two years of direct experience for an associate degree; (b) Four years of direct experience for a bachelor's degree; (c) Six years of direct experience for a master's degree; (d) Seven years of direct experience for a professional degree; or (e) Nine years of direct experience for a doctoral degree Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. This position may require a level 1 or level 2 background check. ADA Accommodations: Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact ********************** for assistance.

Classification Title: Client Service Representative I/II (CARE) Classification Minimum Requirements Veterinary CSR I: High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Veterinary CSR II: High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Job Description: The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital. This position is responsible for facilitating client's visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player. This position operates Monday through Friday during normal business hours (varying shifts between 7 a.m. and 6 p.m.). As essential personnel, some weekends and holidays will be required. Expected Salary: $17-$20 hourly Preferred Experience in veterinary medicine or in a clinic environment Special Instructions to Applicants: In order to be considered, you must upload your cover letter and resume. This is a CARE position offering limited benefits, including health insurance and paid time off. When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position will also become eligible for transition into a TEAMS (staff) salary plan. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Qualifications Age of Patients Served: All Age Groups. Required Education: High School Diploma or GED. Necessary Skills: 1. Requires excellent decision making skills and initiative. 2. Must be very detailed oriented. 3. Possess excellent verbal communications skills in the English language. 4. Basic arithmetic skills are necessary for cashiering. 5. Data entry experience required. 6. Ability to prioritize tasks and organize work flow. 7. Must be able to handle stressful situations in a professional customer service related manner. Preferred Licensure/Certifications: - ICD-9 and CPT coding preferred. - Completion of a standard medical terminology course would be helpful, but not required. Required Experience: One (1) year experience with third party payors. Preferred Experience: Up to four (4) years clerical/customer service experience, ideally in a health care related industry. Computer experience for imputing data and reviewing patient demographic material.

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Qualifications Age of Patients Served: All Age Groups. Required Education: High School Diploma or GED. Necessary Skills: 1. Requires excellent decision making skills and initiative. 2. Must be very detailed oriented. 3. Possess excellent verbal communications skills in the English language. 4. Basic arithmetic skills are necessary for cashiering. 5. Data entry experience required. 6. Ability to prioritize tasks and organize work flow. 7. Must be able to handle stressful situations in a professional customer service related manner. Preferred Licensure/Certifications: - ICD-9 and CPT coding preferred. - Completion of a standard medical terminology course would be helpful, but not required. Required Experience: One (1) year experience with third party payors. Preferred Experience: Up to four (4) years clerical/customer service experience, ideally in a health care related industry. Computer experience for imputing data and reviewing patient demographic material.

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician. Qualifications Age of Patients Served: All Age Groups. Required Education: High School Diploma or GED. Specific course work: Employees hired on or after February 15, 2018 must be graduate from approved Medical Assistant program. Necessary Skills: 1. Requires excellent decision making skills and initiative. 2. Must be very detailed oriented. 3. Possess excellent verbal communications skills in the English language. 4. Basic arithmetic skills are necessary for cashiering. 5. Data entry experience required. 6. Ability to prioritize tasks and organize workflow. 7. Must be able to handle stressful situations in a professional customer service related manner. 8. Ability to communicate both orally and in writing. 9. Ability to prioritize work and handle multiple tasks. 10. Knowledge of ambulatory health care or related health care fields. 11. Skilled in conflict resolution. Required Licensure/Certifications: Employees hired on or after August 1, 2021, must obtain medical assistant certification within 6 months of date of hire/transfer into the position. Current BLS from the American Heart Association. Preferred Licensure/Certifications: ICD-9 and CPT coding preferred. Completion of a standard terminology course would be helpful, but not required. Required Experience: Less than one year of related experience. Preferred Experience: Two to four (2-4) years clerical/customer service experience preferred, ideally in a health care related industry. One (1) year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred. Prefer one (1) year Medical Assistant experience.

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician. Qualifications Age of Patients Served: All Age Groups. Required Education: High School Diploma or GED. Specific course work: Employees hired on or after February 15, 2018 must be graduate from approved Medical Assistant program. Necessary Skills: 1. Requires excellent decision making skills and initiative. 2. Must be very detailed oriented. 3. Possess excellent verbal communications skills in the English language. 4. Basic arithmetic skills are necessary for cashiering. 5. Data entry experience required. 6. Ability to prioritize tasks and organize workflow. 7. Must be able to handle stressful situations in a professional customer service related manner. 8. Ability to communicate both orally and in writing. 9. Ability to prioritize work and handle multiple tasks. 10. Knowledge of ambulatory health care or related health care fields. 11. Skilled in conflict resolution. Required Licensure/Certifications: Employees hired on or after August 1, 2021, must obtain medical assistant certification within 6 months of date of hire/transfer into the position. Current BLS from the American Heart Association. Preferred Licensure/Certifications: ICD-9 and CPT coding preferred. Completion of a standard terminology course would be helpful, but not required. Required Experience: Less than one year of related experience. Preferred Experience: Two to four (2-4) years clerical/customer service experience preferred, ideally in a health care related industry. One (1) year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred. Prefer one (1) year Medical Assistant experience.

Classification Title: Emergency Client Service Representative (Part-Time) Classification Minimum Requirements: High school diploma or equivalent and one-year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Job Description: The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our emergency services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital. This position is responsible for facilitating client's visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player. The available shifts: * Saturday and Sunday from 12 p.m. to 10:30 p.m. for a total of 20 hours per week * Thurs & Fri 8:30pm to 7am

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead. Responsibilities Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. Provides excellent customer service for patients/families/representatives and other members of the treatment team. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Interviews and completes the registration process for patients utilizing the specific service. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. Perform venipuncture and administer routine, non-controlled medications. Administer medication as directed by and under the direct supervision of licensed physician. Collect routine laboratory specimens as directed by the provider. Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs. Qualifications Experience Requirements: 1 year-Medical assistant Preferred Experience - 1: 2 years-Two to Four years Clerical/customer service experience -ideally in a health care related industry Preferred 1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material Certifications: Certified Medical Assistant (CMA) required within 6 months Basic Life Support (BLS) required at time of hire Medical Terminology Certificate - preferred -within 30 days Additional Details Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Education: High School Diploma / GED equivalent required at time of hire UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Responsibilities Prepares and maintains all clerical aspects of the medical records through established guidelines. Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. Provides excellent customer service for patients/families/representatives and other members of the treatment team. Participates as an active care team member in the coordination of patient care. Qualifications Experience Requirements: 2 years-Data entry preferred 1 year-Clerical/customer service -ideally in a health care related industry preferred Third party payors and computer experience for inputting data and reviewing patient demographic material UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead. Responsibilities Essential Functions * Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. * Maintains patient scheduling functions, and sets patient appointments through established guidelines. * Interviews and completes the registration process for patients utilizing the specific service. * Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. * Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. * Perform venipuncture and administer routine, non-controlled medications. * Administer medication as directed by and under the direct supervision of licensed physician. * Collect routine laboratory specimens as directed by the provider. * Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs. * Provides excellent customer service for patients/families/representatives and other members of the treatment team. Qualifications Experience Requirements 1 year Medical assistant preferred 2 years Clerical/customer service experience -ideally in a health care related industry preferred 1 year One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material preferred Education Requirements High School Diploma or GED required Certification/Licensure Certified Medical Assistant (CMA) required within 6 months Basic Life Support (BLS) required at time of hire Medical Terminology Certificate preferred within 30 days Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. UFJPI is an Equal Opportunity Employer and Drug Free Workplace

Performs various laboratory functions that include full and contract registration, phlebotomy, specimen processing and clerical duties that ensure proper registration, billing, collection, accessioning and preparation of laboratory specimen. Loads specimens onto Automated Line and trouble shoots when alarms are active. Accepts and prioritizes specimens that arrive at specimen drop off. Answers incoming telephone calls and practices excellent customer service. Works the follow up lists for the department and maintains logs as necessary. Prepares specimens for reference labs and works send out bench when assigned. May be required to work from various locations (Pavilion, North Campus or Emerson) or float between various lab departments, as needed, based on the department needs and within the scope of practice. Qualifications Required Education: High School Diploma or GED. Preferred Education: Certification from medical assistant program, military medical or laboratory assistant program. Necessary Skills: 1. Ability to professionally and courteously interact with internal and external laboratory customers. 2. Requires knowledge of computer data entry. 3. Must possess good telephone communication skills. 4. Basic knowledge of laboratory techniques in specimen handling. 5. Ability to prioritize tasks and organize workflow. 6. Requires good decision-making skills. 7. Must be detail oriented. 8. Must be able to handle stressful situations in a professional manner. Required Experience: Less than one year healthcare environment experience Preferred Experience: Phlebotomy with specific experience in hospital and geriatric environment. Specimen processing. Experience using a Laboratory Information system for accessioning and specimen tracking. Registration and disposition of patients. Age of Patients Served: All Age Groups. Required Licensure/Certifications: N/A Preferred Licensure/Certifications: N/A

Performs various laboratory functions that include full and contract registration, phlebotomy, specimen processing and clerical duties that ensure proper registration, billing, collection, accessioning and preparation of laboratory specimen. Loads specimens onto Automated Line and trouble shoots when alarms are active. Accepts and prioritizes specimens that arrive at specimen drop off. Answers incoming telephone calls and practices excellent customer service. Works the follow up lists for the department and maintains logs as necessary. Prepares specimens for reference labs and works send out bench when assigned. May be required to work from various locations (Pavilion, North Campus or Emerson) or float between various lab departments, as needed, based on the department needs and within the scope of practice. Qualifications Required Education: High School Diploma or GED. Preferred Education: Certification from medical assistant program, military medical or laboratory assistant program. Necessary Skills: 1. Ability to professionally and courteously interact with internal and external laboratory customers. 2. Requires knowledge of computer data entry. 3. Must possess good telephone communication skills. 4. Basic knowledge of laboratory techniques in specimen handling. 5. Ability to prioritize tasks and organize workflow. 6. Requires good decision-making skills. 7. Must be detail oriented. 8. Must be able to handle stressful situations in a professional manner. Required Experience: Less than one year healthcare environment experience Preferred Experience: Phlebotomy with specific experience in hospital and geriatric environment. Specimen processing. Experience using a Laboratory Information system for accessioning and specimen tracking. Registration and disposition of patients. Age of Patients Served: All Age Groups. Required Licensure/Certifications: N/A Preferred Licensure/Certifications: N/A

Performs various laboratory functions that include full and contract registration, phlebotomy, specimen processing and clerical duties that ensure proper registration, billing, collection, accessioning and preparation of laboratory specimen. Loads specimens onto Automated Line and trouble shoots when alarms are active. Accepts and prioritizes specimens that arrive at specimen drop off. Answers incoming telephone calls and practices excellent customer service. Works the follow up lists for the department and maintains logs as necessary. Prepares specimens for reference labs and works send out bench when assigned. May be required to work from various locations (Pavilion, North Campus or Emerson) or float between various lab departments, as needed, based on the department needs and within the scope of practice. Qualifications Required Education: High School Diploma or GED. Preferred Education: Certification from medical assistant program, military medical or laboratory assistant program. Necessary Skills: 1. Ability to professionally and courteously interact with internal and external laboratory customers. 2. Requires knowledge of computer data entry. 3. Must possess good telephone communication skills. 4. Basic knowledge of laboratory techniques in specimen handling. 5. Ability to prioritize tasks and organize workflow. 6. Requires good decision-making skills. 7. Must be detail oriented. 8. Must be able to handle stressful situations in a professional manner. Required Experience: Less than one year healthcare environment experience Preferred Experience: Phlebotomy with specific experience in hospital and geriatric environment. Specimen processing. Experience using a Laboratory Information system for accessioning and specimen tracking. Registration and disposition of patients. Age of Patients Served: All Age Groups. Required Licensure/Certifications: N/A Preferred Licensure/Certifications: N/A

Performs various laboratory functions that include full and contract registration, phlebotomy, specimen processing and clerical duties that ensure proper registration, billing, collection, accessioning and preparation of laboratory specimen. Loads specimens onto Automated Line and trouble shoots when alarms are active. Accepts and prioritizes specimens that arrive at specimen drop off. Answers incoming telephone calls and practices excellent customer service. Works the follow up lists for the department and maintains logs as necessary. Prepares specimens for reference labs and works send out bench when assigned. May be required to work from various locations (Pavilion, North Campus or Emerson) or float between various lab departments, as needed, based on the department needs and within the scope of practice. Qualifications Required Education: High School Diploma or GED. Preferred Education: Certification from medical assistant program, military medical or laboratory assistant program. Necessary Skills: 1. Ability to professionally and courteously interact with internal and external laboratory customers. 2. Requires knowledge of computer data entry. 3. Must possess good telephone communication skills. 4. Basic knowledge of laboratory techniques in specimen handling. 5. Ability to prioritize tasks and organize workflow. 6. Requires good decision-making skills. 7. Must be detail oriented. 8. Must be able to handle stressful situations in a professional manner. Required Experience: Less than one year healthcare environment experience Preferred Experience: Phlebotomy with specific experience in hospital and geriatric environment. Specimen processing. Experience using a Laboratory Information system for accessioning and specimen tracking. Registration and disposition of patients. Age of Patients Served: All Age Groups. Required Licensure/Certifications: N/A Preferred Licensure/Certifications: N/A

Classification Title: Clinical Service Rep II Classification Minimum Requirements: High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. Job Description: Point of Service operations. Greets patients and confirms appointments. Identifies and collects deductibles, co-payments, or deposits on services. Provides registration forms, release forms, and other forms to patients for signature. Explains and satisfies any necessary patient signature requirements. Ensures proper insurance, discount, patient type codes, etc. are recorded (as appropriate). Inputs patient demographic, insurance, and registration information into Axium, the patient accounting system. On all patient visits, verifies accuracy of demographic information and updates the patient transaction records. Confirms appointments 24 hours in advance; coordinates appointment book with residents, faculty and patients; coordinates laboratory cases, patient appointments, and recalls. Initiates calls to schedule recall and re-care appointments. Customer Service. Answers incoming calls from patients, dentists and other dental care providers (internal & external), etc. Responds to patients' and dentists' questions directly within scope of position. Routes calls to residents or faculty when appropriate. Arranged care. Schedules patient appointments and obtains prior dental records and studies (if appropriate). Arranges for special needs when applicable. Obtains initial patient insurance and demographic information. Sets up new patients in AXIUM. Utilizes thorough knowledge of clinic policies and procedures. Follows policy for accepting patients into clinic, provides excellent customer service, and informs perspective patients of procedures and eligibility requirements to become a clinic patient. Fills in for other front office positions as needed. Enrollment and authorization. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Obtains authorization for clinical care and procedures. Enters all scheduling information into AXIUM system. Researches and works in conjunction with the College of Dentistry (CoD) Business Office to resolve any insurance or patient transaction or financial account error Expected Salary: $17.50 - $19.00/hr, commensurate with education and experience Benefits: The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family's needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available. Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans. UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life's challenges by offering paid family leave, eight full weeks of leave over a 24-month period. UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers! Explore UF's plethora of benefit options here: TEAMS Benefits Required Qualifications: High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. Preferred: * College Degree * Two years of appropriate dental office experience * Knowledge of all phases of dental treatment * knowledge of clinic efficiency * Ability to set priorities * Ability to plan, organize, and perform work assignments * Attention to detail * Establishes and maintains effective working relationships with others * practices clinic efficiency * Practices good time management Special Instructions to Applicants: In order to be considered, you must upload your cover letter and resume. This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See the Qualified Positions link on our applicant FAQs page for a list of eligible positions. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: Yes

Manage high dollar outpatient service accounts for the facility to ensure financial reimbursement. Assigned to services with complex procedures, these accounts require initial authorization and either constant monitoring for re-authorization of services (Adult and Peds Infusion, High Tech Radiology, Radiation Oncology and Therapy and others are approved) or spontaneous changing of procedures. Perform referral processing, registration, authorization/precertification as required and until treatment is complete, Point of Service Collections and posting within Epic, financial counseling, including referring patient to appropriate area(s) for assistance, calculates patient financial responsibility and provides estimate, monitor and maintain applicable EPIC work queues, maintains and balances EPIC cash drawer daily. Secures approvals from third party payers by providing detailed clinical information and/or coordinating peer-to-peer reviews. Secures signatures on regulatory documents. Represents the Financial Division as a member of various intra-operational teams, providing financial perspectives required to make treatment or rescheduling decisions. Qualifications Minimum Education and Experience Requirements * High school diploma or equivalent required * College degree or related coursework preferred * Minimum of 1 year of experience as a financial specialist/counselor required, or 3 years of related experience * Working knowledge of medical and insurance industry terminology required * Demonstrated ability to: * Perform multiple tasks simultaneously * Adapt to changing priorities * Make timely and accurate judgment decisions * Work independently with minimal supervision * Effective communication skills with healthcare professionals * Proficiency with computer applications and ability to work across multiple systems * Exceptional verbal, analytical, and written communication skills * Ability to remain calm and professional under pressure and in stressful situations * Must demonstrate professionalism, including appropriate dress, attitude, and understanding of being a "first impression" position Motor Vehicle Operator Designation * Employees in this position will not operate vehicles for assigned business purposes Note: A frequent driver is defined as someone who uses a personal or UF Health vehicle: * At least once daily, or * At least five trips per week, or * More than 150 miles per week for work purposes Licensure/Certification/Registration * None required