Patient Access Representative jobs at University of Maryland Faculty Physicians Incorporated

Job Description Provides advanced administrative support to department or one or more physicians. Performs high level tasks, such as typing correspondence, scheduling patient appointments for a limited number of physicians and business appointments. Requires knowledge of medical terminology and insurance information. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties as assigned. ESSENTIAL FUNCTIONS Edits, formats, and reviews a variety of documents and materials created by others. Proofreads for grammatical, typographical and basic content errors. Converts rough copy and drafts to final version quality reports, presentations, and documents. Includes incorporating edits from multiple reviewers, adding graphics and effects to presentations, and applying campus style guidelines. Drafts and signs routine correspondence and replies to inquiries which do not require technical program knowledge. Develops, implements, and maintains paper and electronic filing systems which meet department needs and satisfy requirements for retention and information security. Enters, updates, and retrieves information as needed. Creates reports as needed. Researches, analyzes, and summarizes information and source materials for reports independently and communicates findings orally and in writing. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) preferred Five or more years related medical office experience Accurate typing and data entry skills Excellent organization skills Working knowledge of software used by department Proficiency in MSOffice (Word/Excel/PowerPoint/Outlook) is a must; working knowledge of internet research tools Knowledge of general customer service practices Ability to deal effectively and diplomatically with team members and public Ability to work in a team environment. Must be self-motivated and self-starter Attention to details Self-starter and ability to work independently in a dynamic and rapid changing environment Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: ****************************************************

Physical Demands Physical Demands: Creating an object's condition report may require prolonged standing and lifting of large/heavy art objects. Minimum Qualifications Minimum Qualifications: EDUCATION : Bachelor's degree in an appropriate area of specialization; or an equivalent combination of education and experience. EXPERIENCE : 3 years of relevant professional experience. KNOWLEDGE , SKILLS , & ABILITIES : - Demonstrated knowledge of professional museum practices, including registration methods, safe object handling and art preservation, packing and shipping, storage of art, security measures, and object numbering techniques. - Knowledge of and demonstrated skill in collection management databases, Microsoft Word and Excel, and Adobe Photoshop. - Excellent interpersonal, organizational, and written and verbal communication skills.

I. General Summary Under direct supervision assists with daily operations of the assigned unit or department. Greets and establishes relationships with patients, families and visitors in order to facilitate communications with the staff and physicians and support the plan of care. Ensures and provides the highest level of service, answers questions, and directs patients and their families as needed. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Cordially greets families and visitors upon arrival to the unit or department. Orients each family to the processes associated with the unit or department including communication with the clinical staff, and visitation with the patient. Reviews the patients' rights and responsibilities, including the management of patient belongings and valuables on admission and throughout an admission. 2. Develops strong relationships with patients, families, physicians and staff to ensure a professional and consistent experience in the unit or department. Anticipates needs of families in waiting rooms and the patient rooms. Ensures excellent customer service while interacting with and serving a culturally diverse population. A. Employee exhibits emotional maturity by controlling emotions during frustrating or anger provoking situations with others B. Employee exhibits emotional maturity by remaining calm during crisis or emotionally charged situations. C. Employee exhibits a positive attitude at all times and exhibits enthusiasm while performing duties. D. Employee acts as role model in demonstrating customer service behaviors. 3. Ability to handle multiple tasks in a dynamic, fast-paced environment and work in a team environment. Possesses a positive attitude, professional appearance, genuine and confident demeanor. 4. Under the supervision of nursing, answers call bells and appropriately communicates the needs of the patient and family with nursing staff. Can independently offer comfort items such as blankets, linens, and other amenities. 5. Coordinates communications for families in delicate and stressful situations. Manages requests from patients, families, visitors, physicians, and other staff while maintaining departmental and hospital policies. Displays sensitivity to patient and family concerns, in a non-judgmental way. Company Description Renowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Qualifications III. Education and Experience 1. Completion of a high school level of course work with attainment of a high school diploma, High School Equivalency Certificate (GED) or equivalent experience. 2. A minimum of one 1) year customer service experience is required. Experience in a hospital or health care setting is preferred. III. Knowledge, Skills and Abilities 1. Highly effective interpersonal and verbal skills including courtesy, resourcefulness and efficiency in answering questions, giving directions, locating appropriate hospital personnel and explaining hospital policies and procedures are necessary. Ability to adapt communication style and tone to fit the situation. 2. Ability to demonstrate positive guest relations skills when dealing with challenging people and difficult situations. Practices effective listening and problem-solving skills. 3. Knowledge of basic use of computer and will train for appropriate use of EPIC applications. Ability to effectively operate a multi-line telephone console and to use professional telephone etiquette. V. Working Conditions 1. Weekend, shift work, holiday, on-call and overtime may be required. 2. Expected to comply with the hospital's inclement weather policy. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation * Pay Range: $17.00-$22.47 * Other Compensation (if applicable): * Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet -designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Job Description I. General Summary Under direct supervision assists with daily operations of the assigned unit or department. Greets and establishes relationships with patients, families and visitors in order to facilitate communications with the staff and physicians and support the plan of care. Ensures and provides the highest level of service, answers questions, and directs patients and their families as needed. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Cordially greets families and visitors upon arrival to the unit or department. Orients each family to the processes associated with the unit or department including communication with the clinical staff, and visitation with the patient. Reviews the patients' rights and responsibilities, including the management of patient belongings and valuables on admission and throughout an admission. 2. Develops strong relationships with patients, families, physicians and staff to ensure a professional and consistent experience in the unit or department. Anticipates needs of families in waiting rooms and the patient rooms. Ensures excellent customer service while interacting with and serving a culturally diverse population. A. Employee exhibits emotional maturity by controlling emotions during frustrating or anger provoking situations with others B. Employee exhibits emotional maturity by remaining calm during crisis or emotionally charged situations. C. Employee exhibits a positive attitude at all times and exhibits enthusiasm while performing duties. D. Employee acts as role model in demonstrating customer service behaviors. 3. Ability to handle multiple tasks in a dynamic, fast-paced environment and work in a team environment. Possesses a positive attitude, professional appearance, genuine and confident demeanor. 4. Under the supervision of nursing, answers call bells and appropriately communicates the needs of the patient and family with nursing staff. Can independently offer comfort items such as blankets, linens, and other amenities. 5. Coordinates communications for families in delicate and stressful situations. Manages requests from patients, families, visitors, physicians, and other staff while maintaining departmental and hospital policies. Displays sensitivity to patient and family concerns, in a non-judgmental way. Qualifications III. Education and Experience 1. Completion of a high school level of course work with attainment of a high school diploma, High School Equivalency Certificate (GED) or equivalent experience. 2. A minimum of one 1) year customer service experience is required. Experience in a hospital or health care setting is preferred. III. Knowledge, Skills and Abilities 1. Highly effective interpersonal and verbal skills including courtesy, resourcefulness and efficiency in answering questions, giving directions, locating appropriate hospital personnel and explaining hospital policies and procedures are necessary. Ability to adapt communication style and tone to fit the situation. 2. Ability to demonstrate positive guest relations skills when dealing with challenging people and difficult situations. Practices effective listening and problem-solving skills. 3. Knowledge of basic use of computer and will train for appropriate use of EPIC applications. Ability to effectively operate a multi-line telephone console and to use professional telephone etiquette. V. Working Conditions 1. Weekend, shift work, holiday, on-call and overtime may be required. 2. Expected to comply with the hospital's inclement weather policy. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $17.00-$22.47 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

Schedule Full-Time, 1.0 - Rotating Shifts The Staffing and Patient Flow Coordinator is responsible for performing daily staffing activities for the CNA Float Pool, Inpatient and Outpatient nursing units as well as arranging and assisting with new hire orientation for agency/travel registered nurses. Responsible for managing unit based schedules for assigned nursing units, assisting in bed board monitoring and bed assignment, ensuring daily staffing is adequate and deploy float pool and agency staff where needed. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. * Fairly allocates staff according to acuity and need on each nursing unit which meets the staffing needs of the units and consistently. Follows-up with PCC/charge nurse or designee when unable to fulfill needs. Accurately prepares and checks daily staffing report for nursing units in a timely manner and compares staffing needs against census & staffing grids. Maintains accurate telephone - lists of agencies & staff of each unit and maintain accurate data in systems e.g. sick calls, scheduling changes and agency vouchers. Displays a commitment to excellence in quality of work; demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. * Maintains a positive and professional attitude with co-workers, patients, families/significant others, medical staff, volunteers, and visitors. Maintains and uses material, supplies and equipment in a cost effective manner and contributes ideas for cost reductions or improved efficiency without sacrificing quality. * Develops, posts, and manages the schedules for the assigned units based on ADC and budgeted staffing ratios. Maintains the scheduling system with accurate employee, demographic, skill, and scheduling information. Main Point of contact for assigned units relating to any scheduling processes/concerns. Communicates continuously with the Nurse Managers to ensure coordination of information and accurate scheduling. Reviews/Updates Payroll daily for respective Unit. * Manages daily staffing needs of all inpatient nursing units needs based on staff/census fluctuations. Assigns float pool resources and Agency based on need and acuity. Deploys staff fairly to various units based on expressed need and availability. Manages call outs, scheduling changes, and agency time slips. * Observes and monitors admissions to determine bed assignment needs. Works closely with Nurse Supervisors in determining bed assignment based on patients status, needs, etc. Assigns beds to patients to facilitate patient flow. Communicates with Units and Supervisors regarding bed assignments throughout the shift. Company Description When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade 'A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Qualifications III. Education and Experience * 2 year / Associate's Degree Required. 3 years' experience staffing/scheduling in a healthcare environment will be accepted in lieu of degree. IV. Knowledge, Skills and Abilities * Strong verbal and written communication. * Ability to understand staffing and scheduling functions * Strong analytical and organization skills * Basic computer skills * Strong customer service Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: * Pay Range: $22.57-$31.59 * Other Compensation (if applicable): * Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Job Description Schedule Full-Time, 1.0 - Rotating Shifts General Summary The Staffing and Patient Flow Coordinator is responsible for performing daily staffing activities for the CNA Float Pool, Inpatient and Outpatient nursing units as well as arranging and assisting with new hire orientation for agency/travel registered nurses. Responsible for managing unit based schedules for assigned nursing units, assisting in bed board monitoring and bed assignment, ensuring daily staffing is adequate and deploy float pool and agency staff where needed. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Fairly allocates staff according to acuity and need on each nursing unit which meets the staffing needs of the units and consistently. Follows-up with PCC/charge nurse or designee when unable to fulfill needs. Accurately prepares and checks daily staffing report for nursing units in a timely manner and compares staffing needs against census & staffing grids. Maintains accurate telephone - lists of agencies & staff of each unit and maintain accurate data in systems e.g. sick calls, scheduling changes and agency vouchers. Displays a commitment to excellence in quality of work; demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. Maintains a positive and professional attitude with co-workers, patients, families/significant others, medical staff, volunteers, and visitors. Maintains and uses material, supplies and equipment in a cost effective manner and contributes ideas for cost reductions or improved efficiency without sacrificing quality. Develops, posts, and manages the schedules for the assigned units based on ADC and budgeted staffing ratios. Maintains the scheduling system with accurate employee, demographic, skill, and scheduling information. Main Point of contact for assigned units relating to any scheduling processes/concerns. Communicates continuously with the Nurse Managers to ensure coordination of information and accurate scheduling. Reviews/Updates Payroll daily for respective Unit. Manages daily staffing needs of all inpatient nursing units needs based on staff/census fluctuations. Assigns float pool resources and Agency based on need and acuity. Deploys staff fairly to various units based on expressed need and availability. Manages call outs, scheduling changes, and agency time slips. Observes and monitors admissions to determine bed assignment needs. Works closely with Nurse Supervisors in determining bed assignment based on patients status, needs, etc. Assigns beds to patients to facilitate patient flow. Communicates with Units and Supervisors regarding bed assignments throughout the shift. Qualifications III. Education and Experience 2 year / Associate's Degree Required. 3 years' experience staffing/scheduling in a healthcare environment will be accepted in lieu of degree. IV. Knowledge, Skills and Abilities Strong verbal and written communication. Ability to understand staffing and scheduling functions Strong analytical and organization skills Basic computer skills Strong customer service Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $22.57-$31.59 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Job Description Schedule Full-Time, 1.0 - Rotating Shifts General Summary The Staffing and Patient Flow Coordinator is responsible for performing daily staffing activities for the CNA Float Pool, Inpatient and Outpatient nursing units as well as arranging and assisting with new hire orientation for agency/travel registered nurses. Responsible for managing unit based schedules for assigned nursing units, assisting in bed board monitoring and bed assignment, ensuring daily staffing is adequate and deploy float pool and agency staff where needed. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Fairly allocates staff according to acuity and need on each nursing unit which meets the staffing needs of the units and consistently. Follows-up with PCC/charge nurse or designee when unable to fulfill needs. Accurately prepares and checks daily staffing report for nursing units in a timely manner and compares staffing needs against census & staffing grids. Maintains accurate telephone - lists of agencies & staff of each unit and maintain accurate data in systems e.g. sick calls, scheduling changes and agency vouchers. Displays a commitment to excellence in quality of work; demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. Maintains a positive and professional attitude with co-workers, patients, families/significant others, medical staff, volunteers, and visitors. Maintains and uses material, supplies and equipment in a cost effective manner and contributes ideas for cost reductions or improved efficiency without sacrificing quality. Develops, posts, and manages the schedules for the assigned units based on ADC and budgeted staffing ratios. Maintains the scheduling system with accurate employee, demographic, skill, and scheduling information. Main Point of contact for assigned units relating to any scheduling processes/concerns. Communicates continuously with the Nurse Managers to ensure coordination of information and accurate scheduling. Reviews/Updates Payroll daily for respective Unit. Manages daily staffing needs of all inpatient nursing units needs based on staff/census fluctuations. Assigns float pool resources and Agency based on need and acuity. Deploys staff fairly to various units based on expressed need and availability. Manages call outs, scheduling changes, and agency time slips. Observes and monitors admissions to determine bed assignment needs. Works closely with Nurse Supervisors in determining bed assignment based on patients status, needs, etc. Assigns beds to patients to facilitate patient flow. Communicates with Units and Supervisors regarding bed assignments throughout the shift. Qualifications III. Education and Experience 2 year / Associate's Degree Required. 3 years' experience staffing/scheduling in a healthcare environment will be accepted in lieu of degree. IV. Knowledge, Skills and Abilities Strong verbal and written communication. Ability to understand staffing and scheduling functions Strong analytical and organization skills Basic computer skills Strong customer service Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $22.57-$31.59 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet -designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Job Description Work Schedule: Monday-Friday 8am-4:30pm (Onsite Only) Location: UMMC (Downtown Campus + Midtown Campus) I. General Summary Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information. Works closely with Business Supervisor and/ or Clinic Manager in oversight of front desk, call center, and referral coordinator staff. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians' schedules while adhering to practice and UMMS policies and procedures. Schedules outpatient tests and procedures as required. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system. Creating, preparing, and coordination of outgoing referrals. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. Assists with office supply tracking and ordering. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival Serves as a mentor and preceptor for Ambulatory Practice Coordinators I and II. Assists in the hiring of APC I and II, as well as call center and referral coordinator staff for clinic. Collaborates with interdisciplinary leadership teams to provide recommendations as appropriate related to administrative workflows. Acts as a liaison between practice and CBO for any issues related to revenue cycle or patient work queues. Any urgent issues shall be escalated appropriately. Leads and participates in quality improvement initiatives, practice projects, and department meeting. Assists Senior Ambulatory Coordinator II, Business Supervisors or practice leadership as needed Supports clinic management with ordering clinical and clerical supplies, were applicable while being mindful of office budget. Actively assists patients with MyPortfolio engagement and education Create, maintain, and update provider clinical master templates in EMR. Makes recommendations to clinical management to update provider templates to improve patient access and template levelling. Assists with denial reconciliation as requested. Identifies IT related issues when staff have problems with PCs, printers, and label makers. Assists with ticket submission when appropriate. Requests service when needed for equipment. Works with practice staff and leadership to resolve problems. Assists practice leadership with performance management of staff. EMR Super User. Participates within councils and committees Collaborates with multiple finance departments for price estimates related to patient care Qualifications III. Education and Experience High School Diploma or equivalent (GED) is required. Minimum of three years of general clerical and/or administrative experience required. Two years of experience in a healthcare setting, preferably in a practice office. Knowledge of health insurance plans including Medicare and Medical Assistance required. Proficiency with computers is required. Proficiency with registration and scheduling and call center software required. One years of leadership experience preferred. IV. Knowledge, Skills and Abilities Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred. Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given. Ability to complete intake information and/or other documentation and respond promptly to instructions given. Effective listening skills with the ability to listen and understand patient information and translate it to written documentation. PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system. Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. Ability to work independently and respond effectively under stress and pressure. Ability to prioritize and manage numerous tasks in different stages of completion. Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. V. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. Takes action to correct observed risks to patient safety. Reports adverse events and near misses to appropriate management authority. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $19.88 - $28.64 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

Under general supervision, performs scheduling, pre-authorization, check-in, check-out, faxing, and administrative activities for patients at the Midtown Health Center. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information, and exemplifies excellent customer service skills. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians' schedules while adhering to practice and UMMS policies and procedures. 2. Schedules outpatient referrals as required. 3. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system. 4. Creating, preparing, and coordination of outgoing referrals. 5. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. 6. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. 7. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. 8. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. 9. Assists with office supply tracking and ordering. 10. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. 11. Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival. 12. Precepts Ambulatory Practice Coordinator I. 13. Participates in mock, regulatory, and accreditation surveys 14. Actively assists patients with MyPortfolio engagement and education. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. 1. Takes action to correct observed risks to patient safety. 2. Reports adverse events and near misses to appropriate management authority. 3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Company Description When we say "our community" we mean it. UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City. Located in Baltimore's cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases. Qualifications Education and Experience 1. High School Diploma or equivalent (GED) is required. 2. Minimum of one year of general clerical and/or administrative experience required, preferably in a healthcare setting. 3. Knowledge of health insurance plans including Medicare and Medical Assistance. 4. Proficiency with computers is required. 5. Proficiency with registration and scheduling and call center software preferred. 6. Proficiency with EPIC preferred Knowledge, Skills and Abilities 1. Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred. 2. Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and 3. Ability to complete intake information and/or other documentation and respond promptly to instructions given. 4. Effective listening skills with the ability to listen and understand patient information and translate it to written and electronic documentation. 5. PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system. 6. Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff. 7. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. 8. Ability to work independently and respond effectively under stress and pressure. 9. Ability to prioritize and manage numerous tasks in different stages of completion. 10. Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information. 11. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Additional Information Hours will be Monday-Friday 8:00am-4:30pm. No weekends. No holidays. All your information will be kept confidential according to EEO guidelines. Compensation: * Pay Range: $18.79-$27.31 * Other Compensation (if applicable): * Review the 2025-2026 UMMS Benefits Guide

When we say “our community” we mean it. UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City. Located in Baltimore's cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases. Job Description General Summary Under general supervision, performs scheduling, pre-authorization, check-in, check-out, faxing, and administrative activities for patients at the Midtown Health Center. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information, and exemplifies excellent customer service skills. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians' schedules while adhering to practice and UMMS policies and procedures. 2. Schedules outpatient referrals as required. 3. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system. 4. Creating, preparing, and coordination of outgoing referrals. 5. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. 6. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. 7. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. 8. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. 9. Assists with office supply tracking and ordering. 10. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. 11. Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival. 12. Precepts Ambulatory Practice Coordinator I. 13. Participates in mock, regulatory, and accreditation surveys 14. Actively assists patients with MyPortfolio engagement and education. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. 1. Takes action to correct observed risks to patient safety. 2. Reports adverse events and near misses to appropriate management authority. 3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Qualifications Education and Experience 1. High School Diploma or equivalent (GED) is required. 2. Minimum of one year of general clerical and/or administrative experience required, preferably in a healthcare setting. 3. Knowledge of health insurance plans including Medicare and Medical Assistance. 4. Proficiency with computers is required. 5. Proficiency with registration and scheduling and call center software preferred. 6. Proficiency with EPIC preferred Knowledge, Skills and Abilities 1. Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred. 2. Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and 3. Ability to complete intake information and/or other documentation and respond promptly to instructions given. 4. Effective listening skills with the ability to listen and understand patient information and translate it to written and electronic documentation. 5. PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system. 6. Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff. 7. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. 8. Ability to work independently and respond effectively under stress and pressure. 9. Ability to prioritize and manage numerous tasks in different stages of completion. 10. Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information. 11. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Additional Information Hours will be Monday-Friday 8:00am-4:30pm. No weekends. No holidays. All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $18.79-$27.31 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

When we say “our community” we mean it. UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City. Located in Baltimore's cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases. Job Description General Summary Under general supervision, performs scheduling, pre-authorization, check-in, check-out, faxing, and administrative activities for patients at the Midtown Health Center. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information, and exemplifies excellent customer service skills. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians' schedules while adhering to practice and UMMS policies and procedures. 2. Schedules outpatient referrals as required. 3. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system. 4. Creating, preparing, and coordination of outgoing referrals. 5. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. 6. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. 7. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. 8. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. 9. Assists with office supply tracking and ordering. 10. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. 11. Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival. 12. Precepts Ambulatory Practice Coordinator I. 13. Participates in mock, regulatory, and accreditation surveys 14. Actively assists patients with MyPortfolio engagement and education. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. 1. Takes action to correct observed risks to patient safety. 2. Reports adverse events and near misses to appropriate management authority. 3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Qualifications Education and Experience 1. High School Diploma or equivalent (GED) is required. 2. Minimum of one year of general clerical and/or administrative experience required, preferably in a healthcare setting. 3. Knowledge of health insurance plans including Medicare and Medical Assistance. 4. Proficiency with computers is required. 5. Proficiency with registration and scheduling and call center software preferred. 6. Proficiency with EPIC preferred Knowledge, Skills and Abilities 1. Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred. 2. Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and 3. Ability to complete intake information and/or other documentation and respond promptly to instructions given. 4. Effective listening skills with the ability to listen and understand patient information and translate it to written and electronic documentation. 5. PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system. 6. Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff. 7. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. 8. Ability to work independently and respond effectively under stress and pressure. 9. Ability to prioritize and manage numerous tasks in different stages of completion. 10. Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information. 11. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Additional Information Hours will be Monday-Friday 8:00am-4:30pm. No weekends. No holidays. All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $18.79-$27.31 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience. A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education. Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County. University of Maryland Upper Chesapeake Health owns and operates: University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD The Upper Chesapeake Health Foundation, Bel Air, MD The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD The Senator Bob Hooper House, Forest Hill, MD Job Description JOB SUMMARY: Under the direction of the Office Manager, responsible for greeting patients, checking them in and out. Assists in tracking office statistics and performance improvement reports as directed by the Practice Manager. Assists with billing issues resolution. Responsible for patient scheduling, registration and authorizing appointments (re-certification). Assists with insurance, verification of schedules, and patients. When necessary, may be asked to perform some of the duties of the Medical Assistant to assist with patient flow. JOB TASK LIST: Schedules practice appointments using automated scheduling system. Schedules return visit appointments as appropriate assuring smooth functioning. Identifies and solves problems as appropriate through strong initiative and proactive means. Ensures insurance information and patient demographics are completed and updated. Assists team with all facets of preparing for patient visits, including copay and referral collection. Assures completion of Consent to Treat, HIPAA and other forms as appropriate. Facilitates physician orders for testing and explains any -post-visit instructions as directed by physician and/or RN. Ensures appropriate patient information and labs are obtained for Center visits. Establishes and maintains a good rapport with patients, families, visitors and referral sources. Responds to telephone inquiries from patients, physician offices and outside sources in an accurate and courteous manner. Monitors treatment area to ensure maximal client comfort and safety. Assists with tracking patients who have not kept appointments by calling patients and rescheduling as appropriate. Obtains, completes and follows up on all necessary paperwork in an accurate and timely manner. Maintains records and files, ensures documentation is scanned into patient records. Responds to inquiries, complaints/problems, and/or requests from physician offices and payers in an accurate, courteous and timely manner, coordinating with appropriate personnel to ensure resolution of issues. Informs Manager on a daily basis of any problems resolved or needing immediate attention to keep system running smoothly and to avoid errors. Monitors supply inventory and orders supplies as needed or directed by Manager. Restocks supply carts. Performs other duties as assigned. Demonstrates interpersonal skills appropriate to the age/developmental stage of the patient, family and/or visitor. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Education & Training: A high school diploma or equivalent is required. Must have either one (1) year of previous customer service experience or completed an accredited or approved Administrative Assistant program within the last 12 months Work Orientation & Experience: Previous healthcare or medical office experience is preferred. Skills & Abilities: Ability to: a) handle multiple tasks simultaneously; b) communicate effectively and professionally with patients, medical staff, and team members; c) maintain confidentiality with patients and team member information; d) communicate effectively, orally and in writing; e) answer multi-line phones; and f) work independently, use critical thinking skills, and take initiative in achieving departmental goals; g) maintain professionalism at all times. Demonstrated skills in: a) computer literacy to include word processing, database and spreadsheets in Microsoft Office Professional software; b) customer service; c) attention to detail with follow-through; and d) strong organizational skills. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.19-$25.99 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet -designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Job Description Hours: 8am - 4:30pm The University of Maryland Medical Center is seeking an Ambulatory Practice Coordinator to join the Otolaryngology (ENT) clinic. This position is based within a hospital-based outpatient practice. The clinic is a fast-paced, high-volume environment where you'll work alongside well-known Otolaryngologists who are leaders in their field. Our team is committed to delivering exceptional, patient-centered care. This role offers the opportunity to contribute to a collaborative, innovative, and academically driven practice that values excellence, teamwork, and professional growth. A successful Ambulatory Practice Coordinator possesses a strong commitment to providing exceptional service and serves as a patient advocate. Come join our exciting team! General Summary Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians' schedules while adhering to practice and UMMS policies and procedures. Schedules outpatient tests and procedures as required. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system. Creating, preparing, and coordination of outgoing referrals. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. Assists with office supply tracking and ordering. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. Participates in mock, regulatory, and accreditation surveys. Performs routine clerical duties such as photocopying, filing, faxing, maintaining records, phone messages, and communication between clinicians, administrative staff, and patients. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. Takes action to correct observed risks to patient safety. Reports adverse events and near misses to appropriate management authority. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Qualifications Education and Experience High School Diploma or equivalent (GED) is required. Experience within a healthcare setting preferred by not required Knowledge, Skills and Abilities Demonstrates knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners. Effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given. Ability to complete intake information and/or other documentation and respond promptly to instructions given. Effective listening skills with the ability to listen and understand patient information and translate it to written documentation. PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system. Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. Ability to work independently and respond effectively under stress. Ability to prioritize and manage numerous tasks in different stages of completion. Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.51-$25.25 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

Work Schedule * - 8am-4:30pm Monday - Friday The Medical Secretary II performs all secretarial functions to include but not limited to answering phones, taking messages, scheduling appointments, maintaining files, edit and proofread materials, distributing correspondence. The Medical Secretary II is responsible for monitoring patient check in and check out and performing other duties as assigned. COMMUNICATIONS AND COLLABORATION: Protects the privacy and confidentiality of patients and employees. Addresses patients, families, visitors, co-workers and physicians with courtesy and respect. Respects patients' rights by addressing patient by name and maintaining confidentiality. Collaborates with the patient, significant others, and ancillary departments to become a multidisciplinary health care team whose goal is to provide care that is continuous and well-coordinated. Accurately maintains charts, files, and identification numbers. Obtains, verifies and documents required patient information. PATIENT SUPPORT: Responsible for patient check-in and discharge, scheduling. PRIMARY CARE OFFICE REGISTRATION: Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. Responsible for entering information accurately in both the Medical Records and Patient Billing systems. Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems. Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate. Collects physician practice authorizations, enter appropriate information in both registration/billing systems. Instructs patients to obtain referrals as needed. Assists with follow up directly with referring physician office as needed. Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG Company Description When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade 'A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Qualifications Education * High School Diploma or GED (Required) 2 year / Associate's Degree (Preferred) Surgical scheduling experience preferred Experience and Skills 1 year Related experience (Required) Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, General Clerical Skills, Basic Computer Skills, Multi Line Telephone Operational Skills, Excellent Organizational Skills, Strong Customer Services Skills Additional Information All your information will be kept confidential according to EEO guidelines. Compensation * Pay Range: $19-$27.31 * Other Compensation (if applicable): N/A * Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Job Description Work Schedule * - 8am-4:30pm Monday - Friday The Medical Secretary II performs all secretarial functions to include but not limited to answering phones, taking messages, scheduling appointments, maintaining files, edit and proofread materials, distributing correspondence. The Medical Secretary II is responsible for monitoring patient check in and check out and performing other duties as assigned. COMMUNICATIONS AND COLLABORATION: Protects the privacy and confidentiality of patients and employees. Addresses patients, families, visitors, co-workers and physicians with courtesy and respect. Respects patients' rights by addressing patient by name and maintaining confidentiality. Collaborates with the patient, significant others, and ancillary departments to become a multidisciplinary health care team whose goal is to provide care that is continuous and well-coordinated. Accurately maintains charts, files, and identification numbers. Obtains, verifies and documents required patient information. PATIENT SUPPORT: Responsible for patient check-in and discharge, scheduling. PRIMARY CARE OFFICE REGISTRATION: Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. Responsible for entering information accurately in both the Medical Records and Patient Billing systems. Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems. Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate. Collects physician practice authorizations, enter appropriate information in both registration/billing systems. Instructs patients to obtain referrals as needed. Assists with follow up directly with referring physician office as needed. Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG Qualifications Education * High School Diploma or GED (Required) 2 year / Associate's Degree (Preferred) Surgical scheduling experience preferred Experience and Skills 1 year Related experience (Required) Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, General Clerical Skills, Basic Computer Skills, Multi Line Telephone Operational Skills, Excellent Organizational Skills, Strong Customer Services Skills Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $19-$27.31 Other Compensation (if applicable): N/A Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Job Description Work Schedule * - 8am-4:30pm Monday - Friday The Medical Secretary II performs all secretarial functions to include but not limited to answering phones, taking messages, scheduling appointments, maintaining files, edit and proofread materials, distributing correspondence. The Medical Secretary II is responsible for monitoring patient check in and check out and performing other duties as assigned. COMMUNICATIONS AND COLLABORATION: Protects the privacy and confidentiality of patients and employees. Addresses patients, families, visitors, co-workers and physicians with courtesy and respect. Respects patients' rights by addressing patient by name and maintaining confidentiality. Collaborates with the patient, significant others, and ancillary departments to become a multidisciplinary health care team whose goal is to provide care that is continuous and well-coordinated. Accurately maintains charts, files, and identification numbers. Obtains, verifies and documents required patient information. PATIENT SUPPORT: Responsible for patient check-in and discharge, scheduling. PRIMARY CARE OFFICE REGISTRATION: Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. Responsible for entering information accurately in both the Medical Records and Patient Billing systems. Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems. Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate. Collects physician practice authorizations, enter appropriate information in both registration/billing systems. Instructs patients to obtain referrals as needed. Assists with follow up directly with referring physician office as needed. Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG Qualifications Education * High School Diploma or GED (Required) 2 year / Associate's Degree (Preferred) Surgical scheduling experience preferred Experience and Skills 1 year Related experience (Required) Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, General Clerical Skills, Basic Computer Skills, Multi Line Telephone Operational Skills, Excellent Organizational Skills, Strong Customer Services Skills Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $19-$27.31 Other Compensation (if applicable): N/A Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience. A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education. Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County. University of Maryland Upper Chesapeake Health owns and operates: University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD The Upper Chesapeake Health Foundation, Bel Air, MD The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD The Senator Bob Hooper House, Forest Hill, MD Job Description JOB SUMMARY: Under the direction of the Office Manager, responsible for greeting patients, checking them in and out. Assists in tracking office statistics and performance improvement reports as directed by the Practice Manager. Assists with billing issues resolution. Responsible for patient scheduling, registration and authorizing appointments (re-certification). Assists with insurance, verification of schedules, and patients. When necessary, may be asked to perform some of the duties of the Medical Assistant to assist with patient flow. JOB TASK LIST: Schedules practice appointments using automated scheduling system. Schedules return visit appointments as appropriate assuring smooth functioning. Identifies and solves problems as appropriate through strong initiative and proactive means. Ensures insurance information and patient demographics are completed and updated. Assists team with all facets of preparing for patient visits, including copay and referral collection. Assures completion of Consent to Treat, HIPAA and other forms as appropriate. Facilitates physician orders for testing and explains any -post-visit instructions as directed by physician and/or RN. Ensures appropriate patient information and labs are obtained for Center visits. Establishes and maintains a good rapport with patients, families, visitors and referral sources. Responds to telephone inquiries from patients, physician offices and outside sources in an accurate and courteous manner. Monitors treatment area to ensure maximal client comfort and safety. Assists with tracking patients who have not kept appointments by calling patients and rescheduling as appropriate. Obtains, completes and follows up on all necessary paperwork in an accurate and timely manner. Maintains records and files, ensures documentation is scanned into patient records. Responds to inquiries, complaints/problems, and/or requests from physician offices and payers in an accurate, courteous and timely manner, coordinating with appropriate personnel to ensure resolution of issues. Informs Manager on a daily basis of any problems resolved or needing immediate attention to keep system running smoothly and to avoid errors. Monitors supply inventory and orders supplies as needed or directed by Manager. Restocks supply carts. Performs other duties as assigned. Demonstrates interpersonal skills appropriate to the age/developmental stage of the patient, family and/or visitor. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Education & Training: A high school diploma or equivalent is required. Must have either one (1) year of previous customer service experience or completed an accredited or approved Administrative Assistant program within the last 12 months Work Orientation & Experience: Previous healthcare or medical office experience is preferred. Skills & Abilities: Ability to: a) handle multiple tasks simultaneously; b) communicate effectively and professionally with patients, medical staff, and team members; c) maintain confidentiality with patients and team member information; d) communicate effectively, orally and in writing; e) answer multi-line phones; and f) work independently, use critical thinking skills, and take initiative in achieving departmental goals; g) maintain professionalism at all times. Demonstrated skills in: a) computer literacy to include word processing, database and spreadsheets in Microsoft Office Professional software; b) customer service; c) attention to detail with follow-through; and d) strong organizational skills. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.00-$22.80 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Shore Medical Group Neurology Practice (Outpatient Office Services) Locations: Easton At Shore Medical Group/ Cardiology a member of University of Maryland Medical System, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland. Job Description General Summary: Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit. Principal Responsibilities and Tasks: The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Receives and screens visitors and telephone calls. Provides general information in person and on the telephone. Calls patients to verify appointments. Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed. Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges. Schedules patients for physician visit. Maintains and updates appointment calendars. Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure. Notifies clinical personnel of patient arrival. Maintains entry log of incoming visitors. Processes and delivers departmental mail. Processes and maintains medical records in accordance with records protocols. Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered. Travel between sites may be required based on coverage needs Performs other duties as assigned. Qualifications Education & Training: High School Diploma or equivalent (GED) is required. One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred. Certification in scheduling and registration preferred. Knowledge, Skills and Abilities: Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment. Interpersonal skills, customer orientation and an outgoing and pleasant demeanor. Prior experience and demonstrated competence with patient or customer information systems. Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Full-Time; Days M-F (8am-4:30pm) Pay Range: $17-25.99/hr. Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland. Job Description We are seeking a detail-oriented and efficient Front Office Coordinator (PRN) to join our healthcare team in Easton, United States. In this role, you will be responsible for managing the front desk operations and ensuring smooth patient flow in our facility on an as-needed basis. Greet and check-in patients, verifying their information and insurance details Schedule and manage appointments using our electronic scheduling system Answer phone calls, respond to inquiries, and direct calls to appropriate departments Maintain a clean and organized reception area Collect and process patient payments and co-pays Assist with medical records management and filing Coordinate with clinical staff to ensure efficient patient flow Perform general administrative tasks such as data entry, faxing, and scanning documents Ensure compliance with HIPAA regulations and maintain patient confidentiality Assist with other administrative duties as assigned Qualifications High school diploma or equivalent required; Associate's degree in healthcare administration or related field preferred Previous experience in healthcare front office or administrative roles preferred Strong communication and interpersonal skills Excellent organizational and multitasking abilities Proficiency in MS Office and familiarity with electronic scheduling software Knowledge of medical terminology and understanding of healthcare operations Familiarity with medical insurance and billing processes Customer service-oriented with a professional demeanor Ability to work flexible hours, including evenings and weekends as needed Medical office certification (e.g., Certified Medical Administrative Assistant) a plus Detail-oriented with a commitment to accuracy and efficiency Ability to maintain patient confidentiality and comply with HIPAA regulations Additional Information Traveling is required. All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $17-$25.99 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide