Patient Access Representative jobs at University of Maryland Medical System

When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Job Description Schedule Full-Time, 1.0 - Rotating Shifts General Summary The Staffing and Patient Flow Coordinator is responsible for performing daily staffing activities for the CNA Float Pool, Inpatient and Outpatient nursing units as well as arranging and assisting with new hire orientation for agency/travel registered nurses. Responsible for managing unit based schedules for assigned nursing units, assisting in bed board monitoring and bed assignment, ensuring daily staffing is adequate and deploy float pool and agency staff where needed. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Fairly allocates staff according to acuity and need on each nursing unit which meets the staffing needs of the units and consistently. Follows-up with PCC/charge nurse or designee when unable to fulfill needs. Accurately prepares and checks daily staffing report for nursing units in a timely manner and compares staffing needs against census & staffing grids. Maintains accurate telephone - lists of agencies & staff of each unit and maintain accurate data in systems e.g. sick calls, scheduling changes and agency vouchers. Displays a commitment to excellence in quality of work; demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. Maintains a positive and professional attitude with co-workers, patients, families/significant others, medical staff, volunteers, and visitors. Maintains and uses material, supplies and equipment in a cost effective manner and contributes ideas for cost reductions or improved efficiency without sacrificing quality. Develops, posts, and manages the schedules for the assigned units based on ADC and budgeted staffing ratios. Maintains the scheduling system with accurate employee, demographic, skill, and scheduling information. Main Point of contact for assigned units relating to any scheduling processes/concerns. Communicates continuously with the Nurse Managers to ensure coordination of information and accurate scheduling. Reviews/Updates Payroll daily for respective Unit. Manages daily staffing needs of all inpatient nursing units needs based on staff/census fluctuations. Assigns float pool resources and Agency based on need and acuity. Deploys staff fairly to various units based on expressed need and availability. Manages call outs, scheduling changes, and agency time slips. Observes and monitors admissions to determine bed assignment needs. Works closely with Nurse Supervisors in determining bed assignment based on patients status, needs, etc. Assigns beds to patients to facilitate patient flow. Communicates with Units and Supervisors regarding bed assignments throughout the shift. Qualifications III. Education and Experience 2 year / Associate's Degree Required. 3 years' experience staffing/scheduling in a healthcare environment will be accepted in lieu of degree. IV. Knowledge, Skills and Abilities Strong verbal and written communication. Ability to understand staffing and scheduling functions Strong analytical and organization skills Basic computer skills Strong customer service Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $22.57-$31.59 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

MEDICAID BILLER Owings Mills, MD SINAI CORPORATE Full-time - Day shift - 8:00am-4:30pm Professional 92200 $19.75-$30.09 Experience based Posted: October 21, 2025 Apply Now // Setting the Saved Jobs link function setsavedjobs(externalidlist) { if(typeof externalidlist !== 'undefined') { var saved_jobs_query = '/jobs/search?'+externalidlist.replace(/\-\-/g,'&external_id[]=')+'&saved_jobs=1'; var saved_jobs_query_sub = saved_jobs_query.replace('/jobs/search?','').replace('&saved_jobs=1',''); if (saved_jobs_query_sub != '') { $('.saved_jobs_link').attr('href',saved_jobs_query); } else { $('.saved_jobs_link').attr('href','/pages/saved-jobs'); } } } var is_job_saved = 'false'; var job_saved_message; function savejob(jobid) { var job_item; if (is_job_saved == 'true') { is_job_saved = 'false'; job_item = ''; $('.saved-jobs-alert__check').toggle Class('removed'); $('.saved-jobs-alert__message').html('Job has been removed.'); } else { is_job_saved = 'true'; job_item = ''+'--'+jobid; $('.saved-jobs-alert__check').toggle Class('removed'); $('.saved-jobs-alert__message').html('Job has been saved!'); } document.cookie = "c_jobs="+job_item+';expires=;path=/'; $('.button-saved, .button-save').toggle Class('d-none'); $('.button-saved').append(' '); $('.saved-jobs-alert-wrapper').fade In(); set Timeout(function() { $('.button-saved').html('Saved'); $('.saved-jobs-alert-wrapper').fade Out(); }, 2000); // Setting the Saved Jobs link - function call setsavedjobs(job_item); } Save Job Saved Summary Who We Are: LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. About the Role: Edits all healthcare claims for accurate submission according to local and federal regulations. Meets individual quality and quantity performance goals and expectations. Assists the department in meeting performance goals. Imports, edits, corrects and transmits claims to third party payers on a daily basis. Prepares daily claims submission tracking and error reports. Assists in implementing billing system upgrades. Information and claim resolution and correction. Key Responsibilities: Edits all healthcare claims Investigates and/or refers to management systemic issues that cause delays in reimbursement. Manages billing compliance. Requirements: Education: HS Diploma/GED preferred Experience: 1 to 3 years of experience of account follow up experience in multi-payer hospital setting. Prefer inpatient medicaid experience. Prefer experience with Telligen and 3808 process. Once training is successfully completed, opportunity to work remotely 3 days per week!! KEY WORDS: Medicaid Biller Additional Information What We Offer: Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Growth : Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification. Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Benefits : Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. 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The Burn Registrar reports to the Quality & Safety Director in collaboration with the Burn Program Manager. Under general supervision, the Burn Registrar is responsible for electronically administrating the American Burn Association (ABA) Burn Care Quality Platform Registry in accordance with the requirements of the American Burn Association. This position is also responsible for collecting, compiling, reporting, maintaining, and entering accurate and complete data relative to demographics, current burn ICD diagnosis and procedure codes, burn specific data required for ABA verification. It is preferred for this position to work on site in Charleston, SC, but remote options are available. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC004030 CHS - Burn Program (Main) Pay Rate Type Hourly Pay Grade Health-23 Scheduled Weekly Hours 40 Work Shift Qualifications: High school diploma or equivalent required; certification in coding (e.g., CPC, CCS) preferred. Basic knowledge of coding systems (ICD-10, CPT, etc.). Strong attention to detail and organizational skills. Good communication skills and willingness to learn. Expert use of Excel, Word, PowerPoint and Visio Certifications, Licenses, Registrations: RHIT, CCS, CCA, CPC, CPC-A, or other coding credential preferred. Additional Job Description NOTE: The following descriptions are applicable to this section: 1) Continuous - 6-8 hours per shift; 2) Frequent - 2-6 hours per shift; 3) Infrequent - 0-2 hours per shift Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) *(Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)* If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************

The Trauma Registrar reports to the Trauma Registry Manager. Under general supervision, the Trauma Registrar is responsible for electronically administrating the Trauma Registry Data System in accordance with the requirements of the American College of Surgeons and South Carolina Department of Health and Environmental Control (DHEC). This position is also responsible for collecting, compiling, reporting, maintaining and entering accurate and complete data relative to current ICD-CM and AIS coding for the trauma registry. This is a remote position. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC005295 CHS - Quality QAPI Pay Rate Type Hourly Pay Grade Health-23 Scheduled Weekly Hours 40 Work Shift Qualifications: High school diploma or equivalent required; certification in coding (e.g., CPC, CCS) preferred. Basic knowledge of coding systems (ICD-10, CPT, etc.). Strong attention to detail and organizational skills. Good communication skills and willingness to learn. Expert use of Excel, Word, PowerPoint and Visio Certifications, Licenses, Registrations: RHIT, CCS, CCA, CPC, CPC-A, or other coding credential preferred. Additional Job Description NOTE: The following descriptions are applicable to this section: 1) Continuous - 6-8 hours per shift; 2) Frequent - 2-6 hours per shift; 3) Infrequent - 0-2 hours per shift Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) *(Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)* If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************

Since 1983, Johns Hopkins Care at Home has provided safe, high-quality and cost-effective care in the home and community. Our team links care across multiple sites for patients, families and colleagues in an effort to restore, maintain and promote health and reduce the effects of disease and disability. As part of Johns Hopkins Medicine, we have access to the most innovative treatments and latest research, and we emphasize education and training among our team members. We also collaborate with doctors, nurses and specialists throughout Johns Hopkins Medicine to ensure continuity of your care. Join our dynamic team as an Outpatient Pharmacy Technician, where you'll play a vital role in ensuring the smooth operation of our pharmacy. Working under the direct supervision of pharmacists and alongside other skilled technicians, you'll be responsible for a diverse range of tasks aimed at supporting medication preparation, packaging, distribution, and inventory management. What Awaits You? Career growth and development Employee tuition reimbursement Generous PTO plan Affordable and comprehensive benefits package What you'll do: Enter prescription details into EPIC Willow Ambulatory system. Be responsible for receiving inbound contacts (calls, emails, faxes, etc) from patients, providers and insurance companies. Be responsible for interviewing callers to obtain a full understanding of what information is being requested, coordinating over the phone pharmacy tasks ranging from processing a prescription medication to updating patients' insurance and demographics, while maintaining high level customer service on every call. What you'll bring: High school diploma or equivalent Pharmacy Technician Registration with the Maryland Board of Pharmacy 1 year of pharmacy technician experience 2+ years retail/inpatient pharmacy technician experience preferred PTCB Certified required upon hire Knowledge of insurance and claims Extreme attention to detail High level of proficiency with operating computer systems Salary Range: Minimum 18.97/hour - Maximum 31.33/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read more here! Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins. What awaits you: Great hybrid schedule! Hours are Monday-Friday, 8am-5pm. After training onsite in Middle River or Baltimore, MD, you will work in office 1-2 days per month! Room for growth! Outstanding team in a diverse work environment! Medical, Dental, and Vision Insurance. Retirement Savings Plan w/employer contribution. Generous Paid Time off & Paid holidays! Employee and Dependent Tuition assistance benefits! Health and wellness programs and MORE! As a Patient Access Specialist (Medical Call Center Scheduler), you'll: Help patients receive world-class care at Maryland's premier medical institution. Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services. Create connections with patients while working with an exceptional, multi-disciplinary team. Coordinate intricate appointment scheduling using online software. What you'll bring: 2+ years of experience in medical office, hospital, medical call center or similar customer service environment High school diploma or GED Passion for helping others Ability to think quickly and problem solve Ability to talk and type simultaneously, with excellent verbal and written communication skills. Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 18.59/hour - Maximum 30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Howard County Medical Center (HCMC) combines the convenience of a full range of hospital and wellness services, more than 1000 affiliated doctors in nearly 100 clinical specialties, award winning clinical excellence and membership in Johns Hopkins Medicine, one of the country's premier academic medical systems. Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. YOU belong here. What awaits you: Hours: Overnight shift (11pm-7:30am), 5 days per week. You must work 1-2 weekends per month. You will get additional shift differential for weekends and overnights! Free parking onsite! Starbucks onsite! Room for growth! Outstanding team in a diverse work environment! Medical, Dental, and Vision Insurance. Retirement Savings Plan w/employer contribution. Generous Paid Time off & Paid holidays! Employee and Dependent Tuition assistance benefits! Health and wellness programs and MORE! As a Patient Access Representative, you'll: Be responsible for satisfying the patient, staff or caller and maintaining the image and integrity of HCMC. Provide patients with information on physicians, directions to locations, required pre-testing, educational materials, and any other items prior to service. Gather necessary data, enter appropriate data into computer-Epic, ensuring all necessary paperwork is completed and appropriately signed by patient in order to register and admit patient for inpatient or outpatient services. What you'll bring: 2+ years of experience in medical office, hospital, medical call center or similar customer service environment EPIC experience highly preferred Knowledge of health insurance concepts preferred High school diploma or GED Passion for helping others Ability to think quickly and problem solve Ability to talk and type simultaneously, with excellent verbal and written communication skills. Must type at least 35 wpm. Salary Range: Minimum 17.11/hour - Maximum 28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Howard County Medical Center (HCMC) combines the convenience of a full range of hospital and wellness services, more than 1000 affiliated doctors in nearly 100 clinical specialties, award winning clinical excellence and membership in Johns Hopkins Medicine, one of the country's premier academic medical systems. Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. YOU belong here. What awaits you: * Hours: Overnight shift (11pm-7:30am), 5 days per week. You must work 1-2 weekends per month. You will get additional shift differential for weekends and overnights! * Free parking onsite! * Starbucks onsite! * Room for growth! * Outstanding team in a diverse work environment! * Medical, Dental, and Vision Insurance. * Retirement Savings Plan w/employer contribution. * Generous Paid Time off & Paid holidays! * Employee and Dependent Tuition assistance benefits! * Health and wellness programs and MORE! As a Patient Access Representative, you'll: * Be responsible for satisfying the patient, staff or caller and maintaining the image and integrity of HCMC. * Provide patients with information on physicians, directions to locations, required pre-testing, educational materials, and any other items prior to service. * Gather necessary data, enter appropriate data into computer-Epic, ensuring all necessary paperwork is completed and appropriately signed by patient in order to register and admit patient for inpatient or outpatient services. What you'll bring: * 2+ years of experience in medical office, hospital, medical call center or similar customer service environment * EPIC experience highly preferred * Knowledge of health insurance concepts preferred * High school diploma or GED * Passion for helping others * Ability to think quickly and problem solve * Ability to talk and type simultaneously, with excellent verbal and written communication skills. * Must type at least 35 wpm. Salary Range: Minimum 17.11/hour - Maximum 28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Howard County Medical Center (HCMC) combines the convenience of a full range of hospital and wellness services, more than 1000 affiliated doctors in nearly 100 clinical specialties, award winning clinical excellence and membership in Johns Hopkins Medicine, one of the country's premier academic medical systems. Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins. What awaits you: * Free parking onsite! * Starbucks onsite! * Room for growth! * Outstanding team in a diverse work environment! * Health and wellness programs and MORE! Available shifts: Weekdays during the evening shift. Must work 1 weekend per month: 7am-noon, noon-5pm, or 5pm-11pm. * Must be able to train on the day shift Monday-Friday (9am-5:30pm or 9:30am-6pm) for the FIRST week of hire.* As a Patient Access Representative for Telecom, you'll: * Be responsible for hospital safety by immediate communication of emergency Code Alerts via intercom and messaging. * Handle Emergency Code alerts via intercom and messaging. * Receive inbound calls from patients, physicians and external customers requesting services within HCMC. * Responsible for satisfying the patient, staff or caller and maintaining the image and integrity of HCMC. Provide exceptional customer service to callers, patients and staff. * Update confidential, restricted and custodial patient listings * Tier-1 troubleshooting of Avaya phones * Analyze and process reports as needed within the department. What you'll bring: * HS diploma/GED required. AA Degree preferred. * 4+ years of related experience in a call center or medical office environment * Critical thinking and demonstrated leadership ability in order to address issues identified within the department * Ability to stay calm in high-pressure situations (e.g. emergency calls) * Excellent interpersonal skills required to communicate effectively with co-workers, patients, staff and insurance companies * Intermediate knowledge of Microsoft Office * Keyboarding speed of 40 WPM * Knowledge of professional telephone etiquette and soft skills Salary Range: Minimum 19.00/hour - Maximum 19.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet -designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Job Description I. General Summary Under direct supervision assists with daily operations of the assigned unit or department. Greets and establishes relationships with patients, families and visitors in order to facilitate communications with the staff and physicians and support the plan of care. Ensures and provides the highest level of service, answers questions, and directs patients and their families as needed. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Cordially greets families and visitors upon arrival to the unit or department. Orients each family to the processes associated with the unit or department including communication with the clinical staff, and visitation with the patient. Reviews the patients' rights and responsibilities, including the management of patient belongings and valuables on admission and throughout an admission. 2. Develops strong relationships with patients, families, physicians and staff to ensure a professional and consistent experience in the unit or department. Anticipates needs of families in waiting rooms and the patient rooms. Ensures excellent customer service while interacting with and serving a culturally diverse population. A. Employee exhibits emotional maturity by controlling emotions during frustrating or anger provoking situations with others B. Employee exhibits emotional maturity by remaining calm during crisis or emotionally charged situations. C. Employee exhibits a positive attitude at all times and exhibits enthusiasm while performing duties. D. Employee acts as role model in demonstrating customer service behaviors. 3. Ability to handle multiple tasks in a dynamic, fast-paced environment and work in a team environment. Possesses a positive attitude, professional appearance, genuine and confident demeanor. 4. Under the supervision of nursing, answers call bells and appropriately communicates the needs of the patient and family with nursing staff. Can independently offer comfort items such as blankets, linens, and other amenities. 5. Coordinates communications for families in delicate and stressful situations. Manages requests from patients, families, visitors, physicians, and other staff while maintaining departmental and hospital policies. Displays sensitivity to patient and family concerns, in a non-judgmental way. Qualifications III. Education and Experience 1. Completion of a high school level of course work with attainment of a high school diploma, High School Equivalency Certificate (GED) or equivalent experience. 2. A minimum of one 1) year customer service experience is required. Experience in a hospital or health care setting is preferred. III. Knowledge, Skills and Abilities 1. Highly effective interpersonal and verbal skills including courtesy, resourcefulness and efficiency in answering questions, giving directions, locating appropriate hospital personnel and explaining hospital policies and procedures are necessary. Ability to adapt communication style and tone to fit the situation. 2. Ability to demonstrate positive guest relations skills when dealing with challenging people and difficult situations. Practices effective listening and problem-solving skills. 3. Knowledge of basic use of computer and will train for appropriate use of EPIC applications. Ability to effectively operate a multi-line telephone console and to use professional telephone etiquette. V. Working Conditions 1. Weekend, shift work, holiday, on-call and overtime may be required. 2. Expected to comply with the hospital's inclement weather policy. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $17.00-$22.47 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

You Belong Here. Patient Representative Full time - Evening Shift - 40 hours. is Mon - Fri, no weekends, no holidays. The Patient Representative works in conjunction with the Nursing staff and administrative staff to provide the highest level of Customer Service for the Emergency Department. This is a fast paced "patient-facing" position with a diverse range of duties. The Patient Representative must be proficient in hospital services, policies and procedures. Daily tasks will include, but are not limited to, greeting patients, assisting in directing the flow of patients and visitors, being a source of information to patients and visitors in the waiting room, de-escalating situations as required, providing emotional support as needed to family members and patients. What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: * Full medical, dental, and vision plans, * Paid time off (PTO), * Tuition reimbursement for you and your dependents, * Tell a friend and get paid with our Employee Referral Program Bonus! Qualifications: * High School Diploma or equivalent. * Requires knowledge of general policies and procedures of the Patient Representative program, normally acquired over 3-6 months in position. * Substantial interpersonal skills need to frequently interact with patients, families and medical staff. * Advance communication skills. * Knowledge of general office equipment. Important Notices: * Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 17.99/hour - Maximum 28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Shift: Monday-Friday, 9am-5pm. The Patient Representative works in conjunction with the Nursing staff and administrative staff to provide the highest level of Customer Service for the Emergency Department. The Patient Representative must be proficient in hospital services, policies and procedures. Daily task will include, but are not limited to, greeting patients, assisting in directing the flow of patients and visitors, being a source of information to patients and visitors in the waiting room, de-escalating situations as required, providing emotional support as needed to family members and patients. What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: * Full medical, dental, and vision plans, * Paid time off (PTO), * Tuition reimbursement for you and your dependents, * Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins * Tell a friend and get paid with our Employee Referral Program Bonus! Qualifications: * High School Diploma or equivalent. * Requires knowledge of general policies and procedures of the Patient Representative program, normally acquired over 3-6 months in position. * Substantial interpersonal skills need to frequently interact with patients, families and medical staff. * Advance communication skills. * Knowledge of general office equipment. Important Notices: * Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 17.11/hour - Maximum 28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

You Belong Here. Patient Representative Full time - Evening Shift - 40 hours. is Mon - Fri, no weekends, no holidays. The Patient Representative works in conjunction with the Nursing staff and administrative staff to provide the highest level of Customer Service for the Emergency Department. This is a fast paced "patient-facing" position with a diverse range of duties. The Patient Representative must be proficient in hospital services, policies and procedures. Daily tasks will include, but are not limited to, greeting patients, assisting in directing the flow of patients and visitors, being a source of information to patients and visitors in the waiting room, de-escalating situations as required, providing emotional support as needed to family members and patients. What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: Full medical, dental, and vision plans, Paid time off (PTO), Tuition reimbursement for you and your dependents, Tell a friend and get paid with our Employee Referral Program Bonus! Qualifications: High School Diploma or equivalent. Requires knowledge of general policies and procedures of the Patient Representative program, normally acquired over 3-6 months in position. Substantial interpersonal skills need to frequently interact with patients, families and medical staff. Advance communication skills. Knowledge of general office equipment. Important Notices: ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 17.99/hour - Maximum 28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

You were meant for Hopkins. Johns Hopkins Pharmaquip is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. Our exceptional employee development programs offer unlimited career growth potential. What Awaits You? Career growth and development Diverse and collaborative working environment Paid Time Off Affordable and comprehensive benefits package The Patient Service Coordinator I coordinates with customesr the most efficient method to schedule patient services. Exceeds customer expectations through the delivery of superior service demonstrating empathy, patience, and a positive attitude. Effective communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility. Coordinate scheduling for existing patients to ensure continuity of care. Demonstrate effective communication skills to evaluate caller needs, provide solution, and closure to requests. Shift: Full Time/Day Shift-9:30am-6pm Alternating Saturdays Required Location: Baltimore, MD Education: High School Diploma or equivalent. Post high school education or training, preferred Knowledge: Basic Computer Skills Basic medical terminology for homecare field Customer service principals and service expectations Skills: Effective and professional communication with customer and referral Effective verbal and written communication skills Multi-tasking - follow through for completion Call center experience, minimum of 6 months Timeliness - prioritization of work Adaptive, empathetic, and patient - positive attitude Time management, priority setting & organization skills Work Experience: 2 years customer service, preferred Experience working in a medical environment - familiarity with durable medical equipment, preferred 2 years call center, preferred Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: Full medical, dental, and vision plans, Retirement plans, Paid time off (PTO), Tuition reimbursement for you and your dependents, Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins Tell a friend and get paid! Ask about our Employee Referral Program Bonus! And more! Visit ******************************** Important Notices: ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 14.60/hour - Maximum 24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

You were meant for Hopkins. Johns Hopkins Pharmaquip is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. Our exceptional employee development programs offer unlimited career growth potential. What Awaits You? * Career growth and development * Diverse and collaborative working environment * Paid Time Off * Affordable and comprehensive benefits package The Patient Service Coordinator I coordinates with customesr the most efficient method to schedule patient services. Exceeds customer expectations through the delivery of superior service demonstrating empathy, patience, and a positive attitude. Effective communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility. Coordinate scheduling for existing patients to ensure continuity of care. Demonstrate effective communication skills to evaluate caller needs, provide solution, and closure to requests. Shift: Full Time/Day Shift-9:30am-6pm Alternating Saturdays Required Location: Baltimore, MD Education: * High School Diploma or equivalent. * Post high school education or training, preferred Knowledge: * Basic Computer Skills * Basic medical terminology for homecare field * Customer service principals and service expectations Skills: * Effective and professional communication with customer and referral * Effective verbal and written communication skills * Multi-tasking - follow through for completion * Call center experience, minimum of 6 months * Timeliness - prioritization of work * Adaptive, empathetic, and patient - positive attitude * Time management, priority setting & organization skills Work Experience: * 2 years customer service, preferred * Experience working in a medical environment - familiarity with durable medical equipment, preferred * 2 years call center, preferred Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: * Full medical, dental, and vision plans, * Retirement plans, * Paid time off (PTO), * Tuition reimbursement for you and your dependents, * Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins * Tell a friend and get paid! Ask about our Employee Referral Program Bonus! * And more! Visit ******************************** Important Notices: * Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 14.60/hour - Maximum 24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Shore Medical Group Neurology Practice (Outpatient Office Services) Locations: Easton At Shore Medical Group/ Cardiology a member of University of Maryland Medical System, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland. Job Description General Summary: Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit. Principal Responsibilities and Tasks: The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Receives and screens visitors and telephone calls. Provides general information in person and on the telephone. Calls patients to verify appointments. Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed. Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges. Schedules patients for physician visit. Maintains and updates appointment calendars. Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure. Notifies clinical personnel of patient arrival. Maintains entry log of incoming visitors. Processes and delivers departmental mail. Processes and maintains medical records in accordance with records protocols. Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered. Travel between sites may be required based on coverage needs Performs other duties as assigned. Qualifications Education & Training: High School Diploma or equivalent (GED) is required. One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred. Certification in scheduling and registration preferred. Knowledge, Skills and Abilities: Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment. Interpersonal skills, customer orientation and an outgoing and pleasant demeanor. Prior experience and demonstrated competence with patient or customer information systems. Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Full-Time; Days M-F (8am-4:30pm) Pay Range: $17-25.99/hr. Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland. Job Description We are seeking a detail-oriented and efficient Front Office Coordinator (PRN) to join our healthcare team in Easton, United States. In this role, you will be responsible for managing the front desk operations and ensuring smooth patient flow in our facility on an as-needed basis. Greet and check-in patients, verifying their information and insurance details Schedule and manage appointments using our electronic scheduling system Answer phone calls, respond to inquiries, and direct calls to appropriate departments Maintain a clean and organized reception area Collect and process patient payments and co-pays Assist with medical records management and filing Coordinate with clinical staff to ensure efficient patient flow Perform general administrative tasks such as data entry, faxing, and scanning documents Ensure compliance with HIPAA regulations and maintain patient confidentiality Assist with other administrative duties as assigned Qualifications High school diploma or equivalent required; Associate's degree in healthcare administration or related field preferred Previous experience in healthcare front office or administrative roles preferred Strong communication and interpersonal skills Excellent organizational and multitasking abilities Proficiency in MS Office and familiarity with electronic scheduling software Knowledge of medical terminology and understanding of healthcare operations Familiarity with medical insurance and billing processes Customer service-oriented with a professional demeanor Ability to work flexible hours, including evenings and weekends as needed Medical office certification (e.g., Certified Medical Administrative Assistant) a plus Detail-oriented with a commitment to accuracy and efficiency Ability to maintain patient confidentiality and comply with HIPAA regulations Additional Information Traveling is required. All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $17-$25.99 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Shore Medical Group Locations: Easton, MD At Shore Medical Group, member of University of Maryland Medical System, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland. Job Description General Summary Front Office Coordinator as you will work under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit. Qualifications Education and Experience High School Diploma or equivalent (GED) is required. One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred. Certification in scheduling and registration preferred. Knowledge, Skills and Abilities Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment. Interpersonal skills, customer orientation and an outgoing and pleasant demeanor. Prior experience and demonstrated competence with patient or customer information systems. Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17-$20.80 Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

Experience the highest level of appreciation at UM Baltimore Washington Medical Center - named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence designated hospitals in Maryland. UM BWMC features one of the state's busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we're home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland's health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care. Job Description Shift Schedule: Monday - Thursday 8:00AM - 5:00PM; Friday 8:00AM - 2:00PM Location: Baltimore Washington Medical Center Address: 7556 Teague Rd, Hanover, MD 21076 General Summary Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Receives and screens visitors and telephone calls. Provides general information in person and on the telephone. Calls patients to verify appointments. Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed. Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges. Schedules patients for physician visit. Maintains and updates appointment calendars. Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure. Notifies clinical personnel of patient arrival. Maintains entry log of incoming visitors. Processes and delivers departmental mail. Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day. Tracks down labs on patients and follows up with lab companies when errors occur. Coordinates files and office information - updates charts, labs, x-rays, dictated notes, etc. Pulls and prepares charts for current and follow-up appointments. Processes and maintains medical records in accordance with records protocols. Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered. Performs other duties as assigned. Qualifications Education and Experience High School Diploma or equivalent (GED) is required. One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred. Certification in scheduling and registration preferred. Knowledge, Skills and Abilities Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment. Interpersonal skills, customer orientation and an outgoing and pleasant demeanor. Prior experience and demonstrated competence with patient or customer information systems. Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.03 - $24.76 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].