Center Specialist jobs at University of Pittsburgh

Located in the heart of Philadelphia, Drexel University is a comprehensive, global, R1-level research institution with a unique model of experiential learning that combines academic rigor with one of the nation's premier cooperative education programs. Drexel was founded in 1891 to provide educational opportunities for people of all backgrounds. Today, we continue to prepare graduates of diverse backgrounds to become purpose-driven professionals and agents for positive change. Learn more about Drexel and our shared values. Drexel offers its highly engaged faculty and professional staff a comprehensive and world-class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award-winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non-certification programs. Drexel also participates in a tuition exchange program for dependents with other higher education institutions. For more information on our extensive benefit offerings, please review Drexel's Benefits Brochure. Applicant Resources * Job Alerts * Applicant Login Search Current Opportunities Filter Results Position Type * Professional Staff 1 Work type * Full-Time 1 Locations Philadelphia * University City - Philadelphia, PA 1 Categories Division / College * Office of the Provost 1 Organization * Drexel University 1 Specialist I, Client Access Experiences Apply now Job no: 506063 Work type: Full-Time Location: University City - Philadelphia, PA Categories: Drexel University, Office of the Provost Job Summary This position contributes to providing an environment of quality customer access services and information assistance delivered through interactions with Drexel University Libraries (DUL) clients both physically and virtually. The Client Access Experiences program manages a growing number of self-service access options to supplies, equipment, and services both within DUL environments and via the DUL Web presence. The program also assists in maintaining safe, inspirational learning spaces at all DUL locations and team members contribute to the Libraries' Information Assistance Program. The Specialist has primary responsibility for the management of student employees, including administrative oversight (hiring, scheduling, timesheet approval) and service desk training. The Libraries operate as a cost-effective, continuous quality improvement, evidence-based, customer-centered organization with a commitment to strengthening a welcoming and supportive culture of diversity, equity and inclusiveness. Staff succeed in the Libraries' matrixed organizational structure through active engagement and collaboration. Reporting to the Specialist III, Client Access Experiences, the Specialist will work at any DUL site as needed. The scheduled workday is set in accordance with departmental needs and may include evenings and weekends. Essential Functions * Coordinates training for al student employees including service desk-training, basic information web and digital information literary skills, and awareness of Libraries' informal learning environments, resources and services. * Recruits, hires, evaluates, and has timesheet authority for Libraries' student employees, coordinates deployment of student employees across Libraries' departments. * Oversees the functioning of the service desk as scheduled, handling a variety of situations related to access, facilities, and circulation, serves as a primary backup for Specialist III. * Serves as Manager on Duty and may respond to a variety of referred situations related to access, facilities, and circulation,; opens and closes Drexel University Libraries sites as scheduled. * Responds to known item, directional, and service-based inquiries. Assists in locating and circulating materials, gathering statistics, troubleshooting problems, interpreting policies, and referring clients appropriately, in person on-site, via chat, and over the phone. * Provides high-level responses and support to satisfy user requests; identifies and advocates user concerns and suggests improvements. * Ensures access to DUL's online resources through proactively monitoring data for accuracy and by responding to reported issues. * May serve as member of the Libraries' Essential Services on-site team. Required Qualifications * Minimum of an Associate's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.) * Minimum of 1 year of relevant work experience * Excellent organizational skills, including time and project management skills and ability to prioritize tasks. * Excellent oral and written communication skills; good listener with a high degree of customer orientation and excellent customer service skills. * Ability to work effectively both independently and within a team environment in a dynamic matrixed work setting. * Demonstrated supervisory experience or potential. * Inspires collaboration, teamwork, and high-performance standards. * Ability to work with and easily adapt to new technologies. * Commitment to fostering a welcoming work environment. * Experience with MS Office Suite. Preferred Qualifications * Experience with integrated Library systems such as ExLibris Alma. * Experience working in a Library or an academic setting. Physical Demands * Typically sitting at a desk/table * Typically standing, walking * Lifting demands ≤ 25lbs Location * University City - Philadelphia, PA Additional Information This position is classified as Non-Exempt, grade H. Compensation for this grade ranges from $ 17.14 to $ 25.71 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review. Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure. Special Instructions to the Applicant Please make sure you upload your CV/resume and cover letter when submitting your application. A review of applicants will begin once a suitable candidate pool is identified. Advertised: Nov 18 2025 Eastern Standard Time Applications close: Dec 18 2025 Eastern Standard Time

Job Responsibilities: Proofreaders shoulder the initial editing burden by reviewing creative content across a variety of media and industries. Responsibilities depend on the employer's needs and sometimes may expand into producing copy and improving processes. Current job opportunities frequently list the following duties for proofreaders: Proofread Written And Digital Work Product-Proofreaders do exactly what their job title suggests: they proofread materials for spelling, grammar, punctuation, syntax, usage, consistency, and brand voice. Proofreaders review and markup written work, such as marketing materials (brochures and flyers) and internal documents. Proofreaders also proof digital communications and correspondence, including emails, press releases, and website text. Crosscheck References and Data-Proofreaders are tasked with ensuring the accuracy of content. They verify the accuracy of all referenced facts (e.g., dates, pages, values) and double-check cross-referenced materials (e.g., websites, newspapers). Proofreaders may also be required to maintain source and reference logs to support their work. Review Output for Consistency-Proofreaders also review content with an eye towards campaign, product, or brand consistency. Accordingly, proofreaders are familiar with company-wide work to maintain consistency. Collaborate with Team Members -Proofreaders, working as part of a larger editing team, attend team meetings, provide constructive editorial input, and communicate with team members to effectuate consistent, accurate, and high-quality work product. Improve Editing Processes-Proofreaders are often asked to suggest process improvements. Through their daily exposure to copy and procedures, proofreaders can evaluate and recommend changes to create efficiencies. Job Skills: Proofreaders love the little details, and it shows in their work. The best proofreaders take pride in the quality of their product and are enthusiastic members of the editing team. Along with a bachelor's degree, proofreaders bring the following skills to the editing table: Writing and editing - proofreaders that write well, edit well. So it should be no surprise that successful proofreaders are talented writers. And with good editing comes good proofreading. Proofreaders also are fluent in proofreading symbols, which remain relevant, notwithstanding Word's ubiquitous track changes Computer proficiency - proofreaders work extensively on digital content and word processing software. As print media continues to decline, proofreaders will develop their computer skills to complete their job Detail oriented - a proofreader's attention to detail is the centerpiece of his or her suite of editing qualities. Whether on paper or on screen, a proofreader needs to have a knack for catching the most trivial of errors, along with those most glaring Quick reader - with deadlines always around the corner, proofreaders read and edit quickly without sacrificing quality Resourcefulness - while crosschecking and verifying data, proofreaders track down the appropriate resources and address questions or issues in the copy that might require additional research. When faced with these hurdles, proofreaders know where to find answers to get the project to the finish line Multitasker - proofreaders are expected to manage and prioritize multiple projects at once. These priorities may change from day to day, so proofreaders are both flexible and persistent in their pursuit of the perfect copy

Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job Description HR Service Representative This is a contract opportunity. This is a 100% remote opportunity (EST hours). About this position We're seeking an HR Service Representative to join our HR Shared Services team, serving as a primary resource for U.S. and Puerto Rico Associates. You will provide accurate information regarding company HR policies and procedures while ensuring compliance with organizational, state, and federal guidelines. This role requires handling inquiries related to benefits, paid time off, leaves of absence, HR system navigation, and employment verifications. The ideal candidate will provide professional, confidential, and high-quality customer service while escalating complex issues to internal HR resources as needed. Job Responsibilities Respond to inquiries via phone, email, and ad hoc reports regarding HR policies, benefits, and leaves of absence. Assist Associates and Managers with navigating HR systems. Document call summaries and process transactions in the case management system. Escalate complex issues to HR Specialists, SMEs, CoEs, or HRBPs as required. Ensure compliance with all business, state, city, and federal regulations, including ERISA and legislative Sick Policies. Cross-train to support business needs and perform special projects as assigned. Serve as the primary contact for HR Regional Office and Distribution Center HR administrators. Maintain confidentiality and apply privacy requirements in all interactions. Skills/Requirements 1-2 years of related experience preferred; entry-level candidates with relevant internships may apply. Comfortable handling a high volume of incoming calls while documenting details accurately. Strong communication, organizational, and interpersonal skills. Exceptional customer service, follow-through, and ability to handle difficult interactions. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Knowledge of HR policies, procedures, and systems. Ability to multitask, work in a fast-paced environment, and remain flexible. Ability to retain knowledge, utilize resources independently, and work under pressure. Preferred Experience HR Representative or Customer Service Representative in a large, fast-paced service environment. Additional Information Contract with potential to convert to permanent Pay Range Pay rate: $19/hour YUPRO Placement is the nation's leading skills-first placement firm, placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract assignments. We represent clients who support inclusive, skills-first hiring practices. YUPRO Placement is an equal opportunity employer.

OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships. Responsibilities: 1. Customer Support: - Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information. - Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process. - Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary. - Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions. 2. Account Receivables and Collections: - Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients. - Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process. - Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships. - Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records. 3. Relationship Management: - Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries. - Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions. - Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience. Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience. Qualifications - High school diploma or equivalent; bachelor's degree preferred. - Previous experience in customer support or a related field is highly desirable. - Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers. - Excellent problem-solving and decision-making abilities, with a keen attention to detail. - Proficiency in using customer support software and tools. - Familiarity with accounting principles and practices is a plus. - Ability to work independently and in a team-oriented environment. - Exceptional time management and organizational skills, with the ability to prioritize tasks effectively. Additional Information Flexible work hours Company-sponsored events Paid volunteer days Educational opportunities Remote work options Commuter benefits

This position is responsible for the timely abstraction and coding of professional services based on provider documentation, ensuring that all services are in compliance with the Tulane University Medical Group (TUMG)guidelines; which requires the skills and abilities to work independently and process large quantities of data, communicate clearly and professionally with providers, administrators, and the TUMG staff, and respond timely and accurately to inquiries are key elements required of the individual in this position. Proficient computer skills and a working knowledge of Microsoft Office software applications, including Word and Excel Accurate keyboarding skills Excellent written and verbal communication skills Ability to work independently and demonstrate initiative Good organizational skills Ability to be flexible and proactive in a changing environment Tactful and professional interpersonal relationships with others High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Certification as a Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) 5 years of multi-specialty physician services coding experience Working knowledge of revenue cycle One year IDX, Meditech, and EMR experience

This position is responsible for the timely abstraction and coding of professional services based on provider documentation, ensuring that all services comply with the Tulane University Medical Group (TUMG) Guidelines. Responsibilities also include maintaining knowledge base relative to billing functions, internal and external regulations, and documentation issues. This person must be able to work independently and process large quantities of data. The ability to communicate clearly and professionally with providers, administrators (DBON), and the TUMG staff. Responding timely and accurately to inquiries are key elements required of the individual in this position.• Proficient computer skills and a working knowledge of Microsoft Office software applications, including Word and Excel. * Accurate keyboarding skills * Excellent written and verbal communication skills. * Ability to work independently and demonstrate initiative * Good organizational skills. * Ability to be flexible and proactive in a changing environment. * Tactful and professional interpersonal relationships with others. SPECIAL REQUIRED ABILITY FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES: Ability to complete and pass successfully the required occupational health screening referenced in the University's Animal Handler Health Surveillance Program on an annual basis. REQUIRED BACKGROUND CHECK, PHYSICAL, AND DRUG SCREENING FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES: Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, a drug screening will also be required. The background investigation, required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended. * High School Diploma/Equivalent and three years' multispecialty physician services coding experience. OR * Certified Professional Coder with one-year multispecialty physician services coding experience.• High school diploma or equivalent plus certification as a Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) * Working knowledge of revenue cycle or Certified Profession Biller * One year IDX Meditech and EMR experience

Fiscal Year 2025-2026 Position Title Welcome Center Representative, School of Dental Medicine Posting Category Staff Department Clinic Operations Posting Number U250094 Posting Link ********************************************* Employer UB Foundation Activities Appointment Term Position Type Posting Detail Information Position Summary The UB School of Dental Medicine seeks to hire a full-time Welcome Center Representative to perform the following duties: * Patient check-in and check-out * Verify insurance eligibility for upcoming appointments * Switchboard coverage * Assist Admissions department * Collect payments The candidate must be an enthusiastic team player with excellent phone and interpersonal communication skills. Candidate must be detail oriented, effective with multi-tasking and time management, and willing to learn new skills. About the University at Buffalo The University at Buffalo (UB) #ubuffalo is one of America's leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo. Learn more: * Our benefits, where we prioritize your well-being and success to enhance every aspect of your life. * Being a part of the University at Buffalo community. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. Minimum Qualifications * High School Diploma * 1 year of customer service experience Preferred Qualifications * Customer service experience in a dental office Physical Demands Salary Range $36,000 - $40,000 Additional Salary Information The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate. Job Type Full-Time Campus South Campus Posting Alerts Special Instructions Summary Is a background check required for this posting? Yes Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment. Contact Information Contact's Name Nichole Cook Contact's Pronouns Contact's Title Welcome Center Supervisor Contact's Email ****************** Contact's Phone ************ Posting Dates Posted 11/20/2025 Deadline for Applicants Open Until Filled Date to be filled 01/01/2026 References Number of References Required 3 Reference Cutoff Date Instructions to Applicant

The University of South Alabama's Office of Academic Affairs is seeking to hire a Faculty Services Specialist I. Interested candidates should apply to be considered. Essential Functions Responsible for the review of part-time faculty files for the division of Academic Affairs. Provides support to the Faculty Affairs Specialist Il for faculty related hiring processes and tenure and promotion. Verifies part-time faculty credentials to include transcripts, background checks, biographical data form and CV for seven colleges/schools to ensure compliance with University policies and procedures. Determines if an exception is needed to meet part-time faculty qualification guidelines and requests appropriate paperwork from college/school. Notifies Director of problems/discrepancies arising from background check and takes appropriate action. Maintains part-time faculty records and ensures accuracy, completeness, and confidentiality. Prepares appointment letters for full-time faculty based on recommendations, which includes contract type (9/12 month. one-year-only), salary rate (stipend if any). and years of credit toward tenure/promotion (if any). Receives and prepares information to complete annual Faculty Evaluation Report to include compiling data by college, department, rank, gender and race. Prepares credentialing reports for the Director of Faculty Services and Graduate Studies to review to ensure continual SACS accreditation. Audits part-time faculty files for Institutional Effectiveness to ensure compliance with SACS accreditation and for upload into University software system. Updates faculty position openings on Academic Affairs website. Enters, reviews and maintains part-time faculty data in Banner to include granting access for faculty and academic advisors advising/posting grades. Manages the electronic tenure and promotion Academic Affair's calendar and ensures access is granted and removed for users in each of the nine colleges. Interprets and applies related University policies, procedures, principles and practices. Updates and maintains a part-time faculty roster to include entering new faculty and updating related information. Prepares correspondence/reports using a variety of software programs to include MS Office, Excel, Google Suite, and Adobe Acrobat. Updates and edits University Bulletin and the Academic Affairs Administrative Operating manual to include updating policies, forms and other related information. Maintains and ensures confidentiality of all records. Regular and prompt attendance. Ability to work schedule as defined and overtime as required. Related duties as required. Minimum Qualifications Bachelor's degree in a related field from an accredited institution as approved and accepted by the University of South Alabama and one year of related experience. An equivalent combination of education and experience may be considered. Preferred Qualifications Experience in an academic administrative office is preferred.

Primary Function: The Box Office and Call Center Specialist is responsible for serving as the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center Specialist is responsible for consistently providing superior customer service to guests: selling tickets, tours, memberships, classes, and other Barnes programs. The Specialist ensures an efficient and welcoming entry through our ticketing process and a best-in-class experience to every person who interacts with our institution. The Specialist makes the “customer centered” concept a daily reality in all interactions, decisions, and exchanges with guests. The Specialist works both on the phone and in-person, stationed in a call center, at the box office, member desk, or other locations depending on the needs of the day. Specialists use a digital point-of-sale system to process financial transactions and are responsible for accuracy. Job Qualifications: Education: High school diploma and 3-4 years of experience OR Associates degree or higher college completion, with 1-3 years of experience. Experience: One (1) to four (4) years of any combination of training or experience in customer/visitor services, hospitality, call center, or events. Must have a good phone manner, pleasant demeanor, and a genuine interest in communication with members of the public and providing assistance to guests. Completion of Barnes Foundation Associate training coursework. Ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events Demonstrate strong attention to detail. Highly organized. Demonstrated customer service/relations experience with a true passion for working with the public. Sales experience with demonstrated sales ability in ticketing, retail, food service or other industry. Flexible schedule with the ability to work weekends, some evenings and holidays, as needed. Ability to operate a digital point of sale system with accuracy and reliability. Proficiency in digital tools including Microsoft products and modern communication tools. Possess good conflict resolution skills, communication skills (in person and by telephone), and ability to multitask independently and collaboratively in a busy setting. Knowledge or interest in history, fine art and/or language skills beyond English are a plus. Reliable, high level of personal integrity, outgoing personality and excellent interpersonal skills. Licenses, Certifications: N/A Clearances: Criminal Background-National Physical A ctivities to Perform Essential Functions: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Moving: Ability to stand and walk for 8-hour shifts with minimal rest breaks. Ability to occasionally transport up to 25 lbs. of files, equipment or supplies. Ability to move to access files, equipment or supplies. Vision Requirements: This position requires extended time on the computer. Communication Requirements: Clearly communicate in person, by phone, and by video conference. Communicate with others in conversational and written English. Working Conditions: Position operates in the foundation's buildings and on the foundation's grounds at the Philadelphia campus. Job Responsibilities: Greets visitors, answers questions about the Barnes, its collections, ticketing, tours, exhibitions, programs and public accessibility. Treats all callers and visitors with respect and courtesy; works collaboratively with staff and volunteers to ensure the guest experience is positive. Handles challenging situations with the public quickly and effectively, with skill and professionalism. Identifies and capitalizes on opportunities to promote and sell memberships to visitors and upsell existing members to higher levels of engagement. Actively up-sells additional offers such as membership, seminars, lectures, and parking. Continuously expands personal and required knowledge of Barnes services, collection, exhibitions, and actively participates in required trainings. Disseminates information regarding various education and membership events. Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, process exchanges, refunds and provides information. Provides timely response to guest requests for information received by mail, phone, and email. Follow-up on customer calls and emails. Creates Customer Service Issue records for all compliments, complaints or comments. Assist callers with any technical issues experiences with the website and escalate any issues to management appropriately. Provides assistance with visitors' special needs, including mobility accommodations, adaptive devices. Operates a digital Point of Sale system, including transacting sales (cash, check, and credit card payments), counts money, provides change and receipts, and balances drawers. Works with various technology platforms to sell tickets and communicate effectively. Accurately enters data and processes payments. Adheres to foundation policies, including those regarding attendance, punctuality and dress code. Attends departmental meetings as an active contributor to the analysis of operations, suggesting improvements and solutions. Assists in preparation of mailings and other communications with customers. Performs other duties as assigned. Organization-Wide Competencies: 1. Accountability: a. Prepares for work assignments and meetings, b. Conducts thorough fact-finding, decision-making and/or follow through, c. Admits mistakes and errors and informs others when one is not able to meet a commitment. 2. Job Quality: a. Dependably demonstrates job knowledge necessary for the position, b. Produces timely, accurate, high quality work output, c. Prioritizes work responsibilities effectively and produces work quantity expected for the role. 3. Service: a. Identifies problems and collaborate with others to devise and create effective solutions. b. Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values. c. Facilitates open communication and keeps an open mind about new ideas. 4. Leadership: a. Sets a good example for others, b. Demonstrates ethical decision-making and communication, c. Makes decisions. Uses a solution-oriented, collaborative approach. 5. Collaboration: a. Seeks win-win outcomes in decision-making, b. Shows a proactive, inclusive, helpful, and respectful attitude to colleagues, guests and others, c. Takes initiative to contribute to diversity, equity, inclusion, and accessibility initiatives. 6. Empowerment (Supervisors): a. Directs others' work effectively with adequate goalsetting, accountability, delegation, supervision, conflict resolution, accessibility to support and resources, b. Motivates team to meet short- and long-term goals: individual, department and strategic plan, c. Creates environment for staff development. 7. Administration (Supervisors): a. Meets goals related to revenue targets, expense control, program fees, etc., b. Develops/manages budget in keeping with organizational priorities, c. Follows protocols and reporting requirements set by other departments (HR, IT, Facilities, etc.), d. Collects and analyzes data effectively, e. Documents work accurately and consistently, shares information appropriately.

Primary Function: The Box Office and Call Center Specialist is responsible for serving as the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center Specialist is responsible for consistently providing superior customer service to guests: selling tickets, tours, memberships, classes, and other Barnes programs. The Specialist ensures an efficient and welcoming entry through our ticketing process and a best-in-class experience to every person who interacts with our institution. The Specialist makes the “customer centered” concept a daily reality in all interactions, decisions, and exchanges with guests. The Specialist works both on the phone and in-person, stationed in a call center, at the box office, member desk, or other locations depending on the needs of the day. Specialists use a digital point-of-sale system to process financial transactions and are responsible for accuracy. Job Qualifications: Education: High school diploma and 3-4 years of experience OR Associates degree or higher college completion, with 1-3 years of experience. Experience: One (1) to four (4) years of any combination of training or experience in customer/visitor services, hospitality, call center, or events. Must have a good phone manner, pleasant demeanor, and a genuine interest in communication with members of the public and providing assistance to guests. Completion of Barnes Foundation Associate training coursework. Ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events Demonstrate strong attention to detail. Highly organized. Demonstrated customer service/relations experience with a true passion for working with the public. Sales experience with demonstrated sales ability in ticketing, retail, food service or other industry. Flexible schedule with the ability to work weekends, some evenings and holidays, as needed. Ability to operate a digital point of sale system with accuracy and reliability. Proficiency in digital tools including Microsoft products and modern communication tools. Possess good conflict resolution skills, communication skills (in person and by telephone), and ability to multitask independently and collaboratively in a busy setting. Knowledge or interest in history, fine art and/or language skills beyond English are a plus. Reliable, high level of personal integrity, outgoing personality and excellent interpersonal skills. Licenses, Certifications: N/A Clearances: Criminal Background-National Physical Activities to Perform Essential Functions: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Moving: Ability to stand and walk for 8-hour shifts with minimal rest breaks. Ability to occasionally transport up to 25 lbs. of files, equipment or supplies. Ability to move to access files, equipment or supplies. Vision Requirements: This position requires extended time on the computer. Communication Requirements: Clearly communicate in person, by phone, and by video conference. Communicate with others in conversational and written English. Working Conditions: Position operates in the foundation's buildings and on the foundation's grounds at the Philadelphia campus. Job Responsibilities: Greets visitors, answers questions about the Barnes, its collections, ticketing, tours, exhibitions, programs and public accessibility. Treats all callers and visitors with respect and courtesy; works collaboratively with staff and volunteers to ensure the guest experience is positive. Handles challenging situations with the public quickly and effectively, with skill and professionalism. Identifies and capitalizes on opportunities to promote and sell memberships to visitors and upsell existing members to higher levels of engagement. Actively up-sells additional offers such as membership, seminars, lectures, and parking. Continuously expands personal and required knowledge of Barnes services, collection, exhibitions, and actively participates in required trainings. Disseminates information regarding various education and membership events. Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, process exchanges, refunds and provides information. Provides timely response to guest requests for information received by mail, phone, and email. Follow-up on customer calls and emails. Creates Customer Service Issue records for all compliments, complaints or comments. Assist callers with any technical issues experiences with the website and escalate any issues to management appropriately. Provides assistance with visitors' special needs, including mobility accommodations, adaptive devices. Operates a digital Point of Sale system, including transacting sales (cash, check, and credit card payments), counts money, provides change and receipts, and balances drawers. Works with various technology platforms to sell tickets and communicate effectively. Accurately enters data and processes payments. Adheres to foundation policies, including those regarding attendance, punctuality and dress code. Attends departmental meetings as an active contributor to the analysis of operations, suggesting improvements and solutions. Assists in preparation of mailings and other communications with customers. Performs other duties as assigned. Organization-Wide Competencies: 1. Accountability: a. Prepares for work assignments and meetings, b. Conducts thorough fact-finding, decision-making and/or follow through, c. Admits mistakes and errors and informs others when one is not able to meet a commitment. 2. Job Quality: a. Dependably demonstrates job knowledge necessary for the position, b. Produces timely, accurate, high quality work output, c. Prioritizes work responsibilities effectively and produces work quantity expected for the role. 3. Service: a. Identifies problems and collaborate with others to devise and create effective solutions. b. Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values. c. Facilitates open communication and keeps an open mind about new ideas. 4. Leadership: a. Sets a good example for others, b. Demonstrates ethical decision-making and communication, c. Makes decisions. Uses a solution-oriented, collaborative approach. 5. Collaboration: a. Seeks win-win outcomes in decision-making, b. Shows a proactive, inclusive, helpful, and respectful attitude to colleagues, guests and others, c. Takes initiative to contribute to diversity, equity, inclusion, and accessibility initiatives. 6. Empowerment (Supervisors): a. Directs others' work effectively with adequate goalsetting, accountability, delegation, supervision, conflict resolution, accessibility to support and resources, b. Motivates team to meet short- and long-term goals: individual, department and strategic plan, c. Creates environment for staff development. 7. Administration (Supervisors): a. Meets goals related to revenue targets, expense control, program fees, etc., b. Develops/manages budget in keeping with organizational priorities, c. Follows protocols and reporting requirements set by other departments (HR, IT, Facilities, etc.), d. Collects and analyzes data effectively, e. Documents work accurately and consistently, shares information appropriately.

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour (+ A $1 shift differential will be provided for the 12:00 PM - 9:00 PM shifts) Pay Increase: Pay will increase to $17.50 after 6 months of continuous employment (includes shift differentials) Training Shift: Monday through Friday 8:00 AM - 4:30 PM for 6 consecutive weeks Long Term Shift: Monday through Friday 12:00 PM - 9:00 PM Hybrid - 2 days a month on site Location: PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102 Department: AES Contact Center PHEAA's AES team is seeking qualified Call Center Representatives to help us make a difference in the lives of millions of students! It is our daily goal to meet our public service mission-creating affordable access to higher education. We take pride in educating borrowers on the long-term impact of student loan borrowing and their repayment options! This entry-level clerical wage position provides outstanding customer service to our student loan borrowers. Our knowledgeable staff creates a comprehensive training program to ensure our team members are destined for success. Our dedicated Call Center Representatives provide a positive experience for all customers. As you become more confident and proficient in phone work, you may have the opportunity to develop your professional knowledge further and train on processing tasks. Additional Benefits: Call Center Representatives can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: *********************************************** PRIMARY DUTIES AND RESPONSIBILITIES Call Center Representatives answer inbound calls handling a variety of complex account issues. Answer questions identify the root cause of the call and research to resolve the customer inquiry upon first contact. Interactions with customers are based on federal regulations, PHEAA objectives, and department policies. Assist customers with troubleshooting online account issues and utilizing online tools that are available. Update customer and account information as needed. Process incoming correspondence, forms, or other documents received from customers. Counsel customers in achieving successful repayment of their student loans. This includes but is not limited to answering payment and billing inquiries, discussing repayment plan options and eligibility, payment alternatives, interest accrual, forgiveness programs, and consolidation. Handle difficult or escalated call types and assist with resolution. Will work with one or multiple customer support lines. Required Skills High school diploma or equivalent required Computer literacy and knowledge of MS Office ADDITIONAL JOB REQUIREMENTS Must complete a 6-week training program that combines lecture and practice on live customer accounts and performs account adjustments. Due to the amount and complexity of information, time off will not be permitted during the training period. Periodic training assessments with passing scores are required to continue through the full training program. Ability to multi-task, problem-solve, and perform in-depth research while assisting the customer PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience High school diploma or equivalent required

Responsible for the screening of potential new participants for PACE Baton Rouge / Lafayette Responsible for the intake process of each Potential Enrollee. Responsible for completing and obtaining Medicaid verification information for initial and yearly renewal applications for the State Medicaid Program. Responsible for the entire enrollment process. Collaboration with Leadership and Marketing Specialist on marketing strategies and community outreach. Responsibilities * Performs all intake screenings to initiate the application to PACE Baton Rouge/Lafayette. Initiates the entire enrollment process into the PACE program. Receives intake telephone calls, explains the program, screens for eligibility criteria, completes the Inquiry Screening Form. Schedules and coordinates intake activities. Refers to other community resources as appropriate. * Performs the intake visit on site and if necessary in the home. Ensures the potential enrollee has all necessary information concerning enrollment into PACE and prepares them for the assessment process, giving them all the information and forms needed for the process. * Communicates with hospitals, nursing homes, physician and other community agencies for follow up in completion of the intake record. Provides follow up communication and correspondence to complete the enrollment process. * Integral part of the Interdisciplinary Team with focus on giving information to staff, in order for team to make quality decisions for enrollment. * Completes enrollment activities and signatures for potential enrollees collaborating with Medicaid and required documentation. * Oversees and maintains the intake/enrollment documents and enters information in the electronic medical record * Complies with State Medicaid requirements for initial and annual Medicaid applications within timeframe requested. * Responsible for initiating Medicaid applications and obtaining verification information for completion of Medicaid process. Corresponds and communicates with OAAS/DHH to complete necessary documentation to process applications. Communicates with Enrollees/Participants and caregivers to complete the application process. * Collaboration with Leadership and Marketing Specialist on marketing strategies and community outreach, i.e. presentations, health fairs * Advanced ability in the use of computer software, correspondence skills, report writing and telecommunications in order to provide necessary information for Board meetings and Leadership meetings. Qualifications Experience: 2 years in healthcare with at least 1 year working with the frail/elderly population or closely related care field Education: Required: Associate degree Knowledge/Skills/Abilities: Multi-tasking, prioritize tasks, creativity, computer skills, attention to detail.

Budget Title Clerical Specialist I Campus Title Program Clerical Specialist School/Division Research Foundation Department RF METS Staff Sub-Type Research Foundation Salary Level No Response Salary Range $38,000-$43,000 Salary Determination Starting salary rates are based on multiples factors which may include the position's major responsibilities, the applicant's background including education, work experience, and key competencies, the university's strategic priorities, internal peer equity and external market analyses, applicable federal, state, and local laws and negotiated labor contracts. Position Effort Full-Time If Part-Time, enter FTE: Is this a temporary position? Yes If Temporary, enter End Date: 08/31/2026 Position Summary The Migrant Education and Tutorial Services program at SUNY Cortland welcomes applications for a full-time Program Clerical Specialist. This position is responsible for maintaining and updating all databases used by the New York State Migrant Education and Tutorial Services (METS) program including but not limited to MIS2000, Migrant Student Information Exchange (MSIX), and WebApp which contains services delivered to migrant eligible students. This is a temporary position that is currently grant funded for 1 year, 9/1/2025-8/31/2026. Continuation of appointment depends on available grant funding. As a Research Foundation employee at SUNY Cortland, this position includes yearly cost of living increases and access to professional development opportunities. This position also includes retirement benefits, attractive Health Care options, including dental and vision insurances, and paid parental and family leaves. This position also offers paid time off and supports a work/life balance. Salary Range:$38,000-$43,000 What makes SUNY Cortland a great place to work? * Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement. * SUNY Cortland prioritizes work-life balance and well-being in all forms. The university's state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland's Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor's approval. * Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding. * Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region's offerings Major Responsibilities * Maintain and update the MIS 2000, MSIX, and WebApp database which includes uploading data to the state server on a regular basis. * Review the student and family data documented by recruiters, including Certificates of Eligibility (COE) and departure forms, ensuring proper identification and correct district assignment for students. * Enter necessary data collected from METS staff such as student movement, METS administered assessments, group service delivery data, state scores, and transcript information. * Coordinate the flow of referral and movement data between recruiters, databases, and METS staff. * Maintain, organize, and file current and previously eligible student records. * Provide student and service data to METS Director, staff, recruiters, and NYS Data Director regularly and as requested, responding to inquiries regarding the data in a timely manner. * Create reports for METS Director, Migrant Educators, recruiters, state Director and district personnel as requested or needed. * Must attend statewide training for the operation and updates of METS databases at least twice a year and as needed. * Liaison, notify and communicate with districts regarding migrant eligible children receiving free lunch under Title 1, part C (Migrant Education). * Actively reconcile METS data from the Student Information Repository System on a yearly basis or as needed. * Participate in office duties including answering phones, responding to inquiries, organizing METS supplies and incoming instructional supplies, and preparing for student, staff and parent events. Functional and Supervisory Relationships Reports to and receives supervision from the METS Director. Works closely with the NYS Identification and Recruitment Coordinator for data collection and reporting. Provides support to METS staff including Director, Educators, Recruiters, and office administrative staff. Required Qualifications * High School diploma or equivalency plus 2 years' clerical/office experience * Demonstrated experience with data entry * Demonstrated experience using computers and programs such as Microsoft Office products such as Excel and Word Preferred Qualifications * Associate's degree in administrative support, clerical and/or business administration, and/or a relevant field * Experience working in higher education, school districts or other county agencies and stakeholders and/or not for profit agencies. * Prior experience working with program grants Knowledge, Skills & Abilities * Knowledge of migrant-specific terms and data * Previous office experience * Experience working with school districts or other county agencies and stakeholders * Ability to work independently and as a team * Accuracy and strong attention to detail * Good written and verbal communication skills * Good problem solving and reasoning skills * Strong organizational skills * Ability to meet deadlines and complete tasks in a timely manner About the University A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine's "Best Colleges for Your Money List," fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields. EEO Statement The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university. Job Close Date Posting Detail Information Posting Number S25010 Review Start Date Open Until Filled Yes Quick Link for Direct Access to Posting **************************************** Special Instructions Special Instructions to Applicant Special Instructions to Applicant

Title: Clerical Specialist - Operating Room (OR) Department Org: Operating Room - 110150 Employee Classification: B1 - Classif'd Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 8:00 am End Time: 4:30 pm Posted Salary: Starting wage is $ 16.16 with regularly scheduled increases. Float: False Rotate: True On Call: False Travel: False Weekend/Holiday: True Job Description: We are seeking a Clerical Specialist who is proficient with computers and Microsoft Office applications and able to type a minimum of 40 words per minute. The ideal candidate will be detail oriented, reliable, and capable of supporting payroll processes with accuracy and timeliness. A positive attitude, strong communication skills, and the ability to work collaboratively with the team are essential. Minimum Qualifications: 1. Ability to write legibly, speak articulately and follow directions accurately. 2. Knowledge of filing system required. 3. CRT or terminal keyboard experience preferred. 4. Hospital experience preferred. 5. May be required to rotate shifts and units. 6. Must have prior experience requiring medical terminology or successfully completed a medical terminology course. 7. Physical requirements: a. visual acuity of 20/20 or corrected to 20/20 including color vision when applicable; b. ability to hear (with or without aides) c. ability to orally communicate d. good manual dexterity e. ability to push, pull, roll, and transfer/lift 50 pounds occasionally f. ability to stand, walk frequently g. ability to bend, reach, stoop, kneel frequently Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Title: Clerical Specialist - Operating Room (OR) Department Org: Operating Room - 110150 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 7:00 am End Time: 11:00 am Posted Salary: Starting wage is $ 16.16 with regularly scheduled increases Float: False Rotate: True On Call: False Travel: False Weekend/Holiday: True Job Description: We are seeking a Clerical Specialist who is proficient with computers and Microsoft Office applications and able to type a minimum of 40 words per minute. The ideal candidate will be detail oriented, reliable, and capable of supporting payroll processes with accuracy and timeliness. A positive attitude, strong communication skills, and the ability to work collaboratively with the team are essential. Minimum Qualifications: 1. Ability to write legibly, speak articulately and follow directions accurately. 2. Knowledge of filing system required. 3. CRT or terminal keyboard experience preferred. 4. Hospital experience preferred. 5. May be required to rotate shifts and units. 6. Must have prior experience requiring medical terminology or successfully completed a medical terminology course. 7. Physical requirements: a. visual acuity of 20/20 or corrected to 20/20 including color vision when applicable; b. ability to hear (with or without aides) c. ability to orally communicate d. good manual dexterity e. ability to push, pull, roll, and transfer/lift 50 pounds occasionally f. ability to stand, walk frequently g. ability to bend, reach, stoop, kneel frequently Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Title: Clerical Specialist - Operating Room (OR) Department Org: Operating Room - 110150 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Shift: 1 Start Time: 7:00 am End Time: 11:00 am Posted Salary: Starting wage is $ 16.16 with regularly scheduled increases Float: False Rotate: True On Call: False Travel: False Weekend/Holiday: True Job Description: We are seeking a Clerical Specialist who is proficient with computers and Microsoft Office applications and able to type a minimum of 40 words per minute. The ideal candidate will be detail oriented, reliable, and capable of supporting payroll processes with accuracy and timeliness. A positive attitude, strong communication skills, and the ability to work collaboratively with the team are essential. Minimum Qualifications: 1. Ability to write legibly, speak articulately and follow directions accurately. 2. Knowledge of filing system required. 3. CRT or terminal keyboard experience preferred. 4. Hospital experience preferred. 5. May be required to rotate shifts and units. 6. Must have prior experience requiring medical terminology or successfully completed a medical terminology course. 7. Physical requirements: a. visual acuity of 20/20 or corrected to 20/20 including color vision when applicable; b. ability to hear (with or without aides) c. ability to orally communicate d. good manual dexterity e. ability to push, pull, roll, and transfer/lift 50 pounds occasionally f. ability to stand, walk frequently g. ability to bend, reach, stoop, kneel frequently Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus. Advertised: 25 Nov 2025 Eastern Standard Time Applications close:

Title: Clerical Specialist - Operating Room (OR) Department Org: Operating Room - 110150 Employee Classification: B1 - Classif'd Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Shift: 1 Start Time: 8:00 am End Time: 4:30 pm Posted Salary: Starting wage is $ 16.16 with regularly scheduled increases. Float: False Rotate: True On Call: False Travel: False Weekend/Holiday: True Job Description: We are seeking a Clerical Specialist who is proficient with computers and Microsoft Office applications and able to type a minimum of 40 words per minute. The ideal candidate will be detail oriented, reliable, and capable of supporting payroll processes with accuracy and timeliness. A positive attitude, strong communication skills, and the ability to work collaboratively with the team are essential. Minimum Qualifications: 1. Ability to write legibly, speak articulately and follow directions accurately. 2. Knowledge of filing system required. 3. CRT or terminal keyboard experience preferred. 4. Hospital experience preferred. 5. May be required to rotate shifts and units. 6. Must have prior experience requiring medical terminology or successfully completed a medical terminology course. 7. Physical requirements: a. visual acuity of 20/20 or corrected to 20/20 including color vision when applicable; b. ability to hear (with or without aides) c. ability to orally communicate d. good manual dexterity e. ability to push, pull, roll, and transfer/lift 50 pounds occasionally f. ability to stand, walk frequently g. ability to bend, reach, stoop, kneel frequently Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus. Advertised: 25 Nov 2025 Eastern Standard Time Applications close:

Access Call Center Representative - (250002WS) Description Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide accurate documentation following all established protocols to register and schedule patients' appointments by telephone. Ensure that appointments are scheduled in accordance within departmental guidelines. Responsible for obtaining and validating patient information from various sources and to ensure information entered into the computer management system is accurate. Perform responsibilities within established customer service standards. Provide assistance to other employees within their department as well as other departments. Qualifications Minimum EducationHigh School Diploma or GED (Required) Associate's Degree (Preferred) Minimum Work Experience3 years Experience performing patient registration and scheduling, medical insurance screening and verification (Required) Required Skills/KnowledgeExcellent customer service skills Demonstrated problem solving and critical thinking skills Computer knowledge necessary Microsoft Office experience required Must complete Patient Access training curriculum and pass all competency assessments, including the ability to type minimum of 30 words per minute Knowledge of medical terminology and CPT-4/ICD-10 coding required Functional AccountabilitiesRegistration and Scheduling ServicesEnsure accuracy of scheduling patients using the applicable scheduling system for the department: schedule routine and add-on exams; schedule complex radiological exams prior to the patient's arrival. Review patient Surgical Plan of Care from Physician when scheduled in conjunction with diagnostic exams. Schedule complex ancillary and non-complex surgical procedures using scheduling system; while coordinating with both the physician's and parent's schedules Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner. Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy Counsel parents or refers parent to Financial Information Center (FIC) for establishing payment schedule or method of payment. Responsible for information distributed via email; check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day) Verifying Insurance/ AuthorizationVerify insurance eligibility using applicable eligibility system. Ensure that managed care carve outs (ie: lab and radiology) are adhered to. Notify insurance companies or review agency as required by hospital contract and document notification as defined by policy. Obtain authorizations as needed with clinical information; document authorization in the patient account accordingly. Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointment. Performance Improvement, Mentoring, and TrainingMonitor and correct registration errors on a daily basis ensuring quality standards. Provide input to manager about registration errors for ongoing training purposes. Work with manager to reduce registration and authorization denials. Provide expertise to peers throughout the institution: collaborate with peers to ensure exams are scheduled appropriately. Productivity and QualityComplete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. ); seek appropriate resources to solve problems effectively. Respond to patient portal work lists (i. e. appointment requests, fax queues, email requests, etc. ). Maintain high ACD Quality departmental standards including but not limited to scripting, abandonment rate, call to answer, availability. Anticipate customer service needs to "prevent fires". Program KnowledgeStay current on insurance company updates and changes provided by the Financial Clearance Center. Understand Call Center functions, staffing and processing; complete all required fields of information in the appropriate system. Learn and maintain working knowledge of current and new systems. Organizational AccountabilitiesOrganizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: Maryland-Silver SpringWork Locations: Dorchester 12200 Plum Orchard Dr Silver Spring 20904Job: Administrative Support / Customer ServiceOrganization: FinancePosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 9am-5:30pmJob Posting: Nov 5, 2025, 10:08:57 PMFull-Time Salary Range: 37336 - 62046. 4

Call Center Representative - Part Time - (2500026I) Description Location: Silver Spring, MDRemote: NoSchedule: Monday and Tuesday - full 8-hour shifts. Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate withparents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patientinformation from various sources and to ensure information entered into the computer management system is accurate. Promote customer serviceenvironment. Qualifications Minimum EducationHigh School Diploma or GED (Required) Minimum Work Experience1 year - Experience performing patient registration and scheduling, medical insurance screening and verification. (Required) Functional AccountabilitiesRegistration and Scheduling ServicesProvide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan. Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. ); seek appropriate resources to solve problems effectively. Anticipate customer service needs to "prevent fires. "Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms. Anticipate customer service needs to "prevent fires. "Verifying Insurance/Authorization and Process ImprovementWork with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY, Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields. Collect and verify demographic, PCP/referring physician and insurance information. Make recommendations for internal process improvements. SafetySpeak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: Maryland-Silver SpringWork Locations: Tech Hill 12211 Plum Orchard Drive Silver Spring 20904Job: Administrative Support / Customer ServiceOrganization: AmbulatoryPosition Status: R (Regular) - PT - Part-TimeShift: VariableWork Schedule: VariableJob Posting: Dec 5, 2025, 9:19:28 PMFull-Time Salary Range: 37336 - 54204. 8