Specialist jobs at University of Pittsburgh

Why Upstate Medical University: SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Innovating Healthcare Through Technology Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation. Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes. If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University. Job Summary: Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems. Minimum Qualifications: Bachelor's degree and a minimum of one year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent interpersonal skills required. Preferred Qualifications: Experience working in a healthcare setting preferred. Apply Online: ***************************************************************************************************************************

Digital Media Content Strategist FLSA Classification Exempt Salary Range/Pay Grade Salary Range: $55,000 - $65,000 Reports to Director of Public Relations and Communications Job Description Summary/objective The Southern University at New Orleans (SUNO) Office of Communications works with the University community to advance the SUNO brand and reputation. Through the Office of Communications, we tell the story of the University positively to bring awareness, recruit students and shine a spotlight on the many achievements of the University, and its students, faculty, staff, and alumni. The Office of Communications handles multiple tasks to connect with local and national media outlets, University departments, colleges, and organizations, and the HBCU audience The Digital Content & Social Media Manager is responsible for developing and executing comprehensive digital communication strategies that elevate the visibility, engagement, and brand consistency of Southern University at New Orleans (SUNO). This role leads cross-platform content planning and production, including website updates, social media management, email marketing, and campus-wide digital initiatives. The incumbent manages SUNO's editorial calendar, collaborates closely with faculty, staff, students, and the Director of Communications, and ensures all content aligns with SUNO's marketing priorities, messaging goals, and style standards. Key responsibilities include creating, scheduling, and monitoring content across official university websites and social media channels; overseeing monthly analytics reporting; guiding digital performance optimization; and managing targeted email campaigns through Constant Contact. The position provides strategic oversight for all university-affiliated social media accounts, including those of the Chancellor, academic programs, and student organizations, to ensure quality, accuracy, and brand alignment. The Digital Content & Social Media Manager stays current on emerging trends in digital communications, SEO, and analytics, and supports institutional campaigns related to recruitment, retention, alumni engagement, and fundraising. Grant-Funded Position Statement This position is partially funded by the Title III-B, Strengthening Historically Black Colleges and Universities (HBCUs) federal grant. As such, the Digital Media Content Strategist assists the Director of Pubic Relations & Communications with implementing the objectives established in the Title III Program for this federally-funded activity. Employment in this role is contingent upon the continued availability of Title III-B funds and may be modified or eliminated if grant funding ends. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Develop and manage cross-platform digital content strategies aligned with SUNO's marketing and communications goals. Maintain the university-wide editorial calendar and coordinate content production timelines with academic and administrative units. Create, edit, and schedule digital content for the SUNO website, email newsletters, and social media platforms (Instagram, Facebook, LinkedIn, YouTube). Design and execute comprehensive social media strategies to strengthen SUNO's digital presence and audience engagement. Create, schedule, monitor, and respond to posts across all official university social media channels. Provide strategic oversight for university-affiliated social media accounts, including those managed by the Chancellor, academic programs, student organizations, and clubs, to ensure brand consistency and alignment with SUNO's communication standards. Respond to direct messages, comments, and inquiries in a timely and professional manner. Track, analyze, and report monthly digital performance trends using analytics tools (e.g., Meta Insights, Google Analytics, YouTube Studio). Use data-driven insights to guide strategy, improve engagement, and optimize content effectiveness. Monitor social listening insights to inform strategic adjustments. Manage and grow email marketing campaigns using Constant Contact, including segmentation, content development, list management, and performance reporting. Work closely with the Web Content Producer to maintain accurate, engaging, and brand-consistent content across SUNO's website. Collaborate with faculty, staff, and student groups to support campaigns tied to recruitment, student engagement, alumni relations, fundraising, and campus events. Align visual content with messaging priorities in partnership with the Director of Communications. Ensure all content adheres to SUNO's brand guide, editorial standards, and accessibility guidelines. Stay current on digital communication trends, social media best practices, content strategy, SEO, and analytics. Ensure compliance with university branding policies, digital accessibility standards, and communication protocols. All other duties as assigned. Competencies Working knowledge of website management tools. Resourceful self-starter who can work independently and meet deadlines. Ability to set priorities and achieve goals while managing multiple projects. Ability to communicate effectively and work collaboratively. Ability to learn new technologies as needed. Strong troubleshooting and analytical abilities. Ability to generate creative ideas. Attention to detail and outstanding organizational skills Knowledge of web analytics and SEO. Ability to operate, maintain, troubleshoot, and perform repairs to audio and video equipment. Knowledge of professional audio and/or video tape editing and post-production procedures, techniques, and standards. Possess strong analytical skills. Possess strong time management and project management skills. Must be flexible. Work environment Standard office environment with hybrid/remote flexibility as approved. Occasional evening and weekend work required to support university events, emergencies, and digital engagement needs. Physical demands Ability to sit or stand for extended periods. Ability to lift up to 20 lbs for event or production needs. Continuous use of computer, keyboard, and related digital tools. Travel required 0% Required education and experience Bachelor's degree in Communications, Marketing, Digital Media, Journalism, Public Relations, or a related field. Minimum of two (2) years of experience in digital content creation, social media management, marketing communications, or related work. Demonstrated experience managing social media platforms for an organization or brand. Proficiency in content scheduling and analytics tools (e.g., Meta Business Suite, Hootsuite, Google Analytics). Strong writing, editing, and visual communication skills. Ability to manage multiple projects, deadlines, and cross-departmental collaborations. Preferred education and experience Master's degree in Communications, Marketing, Digital Strategy, Higher Education, or related field. Experience working in higher education, nonprofit institutions, or public sector organizations. Knowledge of SEO best practices and web content management systems (CMS), preferably WordPress or similar platforms. Experience with email marketing platforms such as Constant Contact. Familiarity with Adobe Creative Suite, Canva, or other graphic design/multimedia tools. Experience providing oversight or training for decentralized social media account managers. Experience in digital storytelling, video editing, or multimedia production. Southern University of New Orleans (SUNO) is an Equal Opportunity Employer. Non-Discrimination Statement In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws. This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden. American with Disabilities Act (ADA) Statement Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources.

Located in the heart of Philadelphia, Drexel University is a comprehensive, global, R1-level research institution with a unique model of experiential learning that combines academic rigor with one of the nation's premier cooperative education programs. Drexel was founded in 1891 to provide educational opportunities for people of all backgrounds. Today, we continue to prepare graduates of diverse backgrounds to become purpose-driven professionals and agents for positive change. Learn more about Drexel and our shared values. Drexel offers its highly engaged faculty and professional staff a comprehensive and world-class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award-winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non-certification programs. Drexel also participates in a tuition exchange program for dependents with other higher education institutions. For more information on our extensive benefit offerings, please review Drexel's Benefits Brochure. Applicant Resources * Job Alerts * Applicant Login Search Current Opportunities Filter Results Position Type * Professional Staff 1 Work type * Full-Time 1 Locations Philadelphia * University City - Philadelphia, PA 1 Categories Division / College * Office of the Provost 1 Organization * Drexel University 1 Specialist I, Client Access Experiences Apply now Job no: 506063 Work type: Full-Time Location: University City - Philadelphia, PA Categories: Drexel University, Office of the Provost Job Summary This position contributes to providing an environment of quality customer access services and information assistance delivered through interactions with Drexel University Libraries (DUL) clients both physically and virtually. The Client Access Experiences program manages a growing number of self-service access options to supplies, equipment, and services both within DUL environments and via the DUL Web presence. The program also assists in maintaining safe, inspirational learning spaces at all DUL locations and team members contribute to the Libraries' Information Assistance Program. The Specialist has primary responsibility for the management of student employees, including administrative oversight (hiring, scheduling, timesheet approval) and service desk training. The Libraries operate as a cost-effective, continuous quality improvement, evidence-based, customer-centered organization with a commitment to strengthening a welcoming and supportive culture of diversity, equity and inclusiveness. Staff succeed in the Libraries' matrixed organizational structure through active engagement and collaboration. Reporting to the Specialist III, Client Access Experiences, the Specialist will work at any DUL site as needed. The scheduled workday is set in accordance with departmental needs and may include evenings and weekends. Essential Functions * Coordinates training for al student employees including service desk-training, basic information web and digital information literary skills, and awareness of Libraries' informal learning environments, resources and services. * Recruits, hires, evaluates, and has timesheet authority for Libraries' student employees, coordinates deployment of student employees across Libraries' departments. * Oversees the functioning of the service desk as scheduled, handling a variety of situations related to access, facilities, and circulation, serves as a primary backup for Specialist III. * Serves as Manager on Duty and may respond to a variety of referred situations related to access, facilities, and circulation,; opens and closes Drexel University Libraries sites as scheduled. * Responds to known item, directional, and service-based inquiries. Assists in locating and circulating materials, gathering statistics, troubleshooting problems, interpreting policies, and referring clients appropriately, in person on-site, via chat, and over the phone. * Provides high-level responses and support to satisfy user requests; identifies and advocates user concerns and suggests improvements. * Ensures access to DUL's online resources through proactively monitoring data for accuracy and by responding to reported issues. * May serve as member of the Libraries' Essential Services on-site team. Required Qualifications * Minimum of an Associate's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.) * Minimum of 1 year of relevant work experience * Excellent organizational skills, including time and project management skills and ability to prioritize tasks. * Excellent oral and written communication skills; good listener with a high degree of customer orientation and excellent customer service skills. * Ability to work effectively both independently and within a team environment in a dynamic matrixed work setting. * Demonstrated supervisory experience or potential. * Inspires collaboration, teamwork, and high-performance standards. * Ability to work with and easily adapt to new technologies. * Commitment to fostering a welcoming work environment. * Experience with MS Office Suite. Preferred Qualifications * Experience with integrated Library systems such as ExLibris Alma. * Experience working in a Library or an academic setting. Physical Demands * Typically sitting at a desk/table * Typically standing, walking * Lifting demands ≤ 25lbs Location * University City - Philadelphia, PA Additional Information This position is classified as Non-Exempt, grade H. Compensation for this grade ranges from $ 17.14 to $ 25.71 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review. Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure. Special Instructions to the Applicant Please make sure you upload your CV/resume and cover letter when submitting your application. A review of applicants will begin once a suitable candidate pool is identified. Advertised: Nov 18 2025 Eastern Standard Time Applications close: Dec 18 2025 Eastern Standard Time

Full-time Description Prince George's Community Federal Credit Union is seeking an experience professional with experience processing home equity loan applications to serve as our Home Equity Loan Specialist. This role provides members with information on credit union Home Equity products and services; receives, processes, and closes all Home Equity loan applications in a timely manner; and services the existing Home Equity loan accounts. DUTIES AND RESPONSIBILITIES: Handles all Home Equity Fixed and Lines of Credit requests made by phone, in person, etc., and completes the application process for underwriting Coordinates and prepares pre-closing and closing documentation; performs all system file maintenance and disburses funds; and scans all loan documentations Prepares all closing documents, HUDI sheet, and Deeds of Trust; completes the MD intake sheet; orders flood certifications; calculates all recordation and transfer taxes for each county and each dollar amount issued Closes home equity loans with the member(s) Handles all subordination requirements & agreements & collects fees Completes certificates of satisfaction for land records/Clerk of Court Orders and reviews title report prior to closing to ensure there are no liens, judgments, etc. Orders property appraisals after HELOC and/or 2nd trust processing and preliminary review from underwriter Prepares complete packet for the title company to send to the Clerk of Court Ensures all necessary title and Deed of Trust documents are completed and recorded properly within regulatory timeframe Record all HMDA tracking on all required loans; completes annual HMDA report Reviews HELOC advances to ensure proper rate and payments Handles loan payoffs; reviews loan payoff reports, weekly or bi-weekly, and conduct follow-up calls to members to initiate car/HELOC refinances Maintains loan documentation in members file, ensuring all policies and procedures of the Credit Union are followed; updates loan records as required; audits files to insure that all required documents are present and accounted for; and assists with filing and portfolio review Provides back office loan support, such as filing, etc. When necessary, Operates as back-up Loan Servicing Specialist on an as needed basis; including filing of Gap claims, life and/or disability claims, Debt protection, State National CPI, and death accounts Maintains a high level of knowledge and procedural expertise in all Credit Union loan products and services Assist in underwriting duties for non-home equity loans when needed Perform other lending and administrative duties as assigned by the Chief Lending Officer This is a full-time position (Monday thru Friday) and the ideal candidate will have the flexibility to work occasional community events (once or twice a year), must consistently uphold the mission, vision, and core values of the credit union, and possesses the ability to cope in a team focused, fast-paced sales and service culture. Requirements High School Diploma, required; a Bachelor's degree preferred Minimum of two years' Home Equity and lending experience required Two years' demonstrated sales experience preferred Requires basic knowledge of Microsoft Word and Excel

Prince George's Community Federal Credit Union is seeking an experience professional with experience processing home equity loan applications to serve as our Home Equity Loan Specialist. This role provides members with information on credit union Home Equity products and services; receives, processes, and closes all Home Equity loan applications in a timely manner; and services the existing Home Equity loan accounts. DUTIES AND RESPONSIBILITIES: * Handles all Home Equity Fixed and Lines of Credit requests made by phone, in person, etc., and completes the application process for underwriting * Coordinates and prepares pre-closing and closing documentation; performs all system file maintenance and disburses funds; and scans all loan documentations * Prepares all closing documents, HUDI sheet, and Deeds of Trust; completes the MD intake sheet; orders flood certifications; calculates all recordation and transfer taxes for each county and each dollar amount issued * Closes home equity loans with the member(s) * Handles all subordination requirements & agreements & collects fees * Completes certificates of satisfaction for land records/Clerk of Court * Orders and reviews title report prior to closing to ensure there are no liens, judgments, etc. * Orders property appraisals after HELOC and/or 2nd trust processing and preliminary review from underwriter * Prepares complete packet for the title company to send to the Clerk of Court * Ensures all necessary title and Deed of Trust documents are completed and recorded properly within regulatory timeframe * Record all HMDA tracking on all required loans; completes annual HMDA report * Reviews HELOC advances to ensure proper rate and payments * Handles loan payoffs; reviews loan payoff reports, weekly or bi-weekly, and conduct follow-up calls to members to initiate car/HELOC refinances * Maintains loan documentation in members file, ensuring all policies and procedures of the Credit Union are followed; updates loan records as required; audits files to insure that all required documents are present and accounted for; and assists with filing and portfolio review * Provides back office loan support, such as filing, etc. * When necessary, Operates as back-up Loan Servicing Specialist on an as needed basis; including filing of Gap claims, life and/or disability claims, Debt protection, State National CPI, and death accounts * Maintains a high level of knowledge and procedural expertise in all Credit Union loan products and services * Assist in underwriting duties for non-home equity loans when needed * Perform other lending and administrative duties as assigned by the Chief Lending Officer This is a full-time position (Monday thru Friday) and the ideal candidate will have the flexibility to work occasional community events (once or twice a year), must consistently uphold the mission, vision, and core values of the credit union, and possesses the ability to cope in a team focused, fast-paced sales and service culture. Requirements * High School Diploma, required; a Bachelor's degree preferred * Minimum of two years' Home Equity and lending experience required * Two years' demonstrated sales experience preferred * Requires basic knowledge of Microsoft Word and Excel

Support a growing user base of PC's, Mac's, laptops and printers and Various other Audio Visual equipment including setting up and maintaining PC's (installing software, diagnosing technical problems, faults, liaising with maintenance contractors) in the office, but some local travel may occasionally be necessary between the campuses. Education/Experience Bachelor degree in a related field plus three years of experience in providing technical support as part of an Information Technology Department in a complex multi-server, multi-site environment, or equivalent combination of education and experience. Industry certifications in relevant field preferred. Knowledge/Skills/Ability * Demonstrable experience with Mac OS, Windows 11 and Office 365 * Demonstrable experience with Intune * Excellent desktop management and configuration skills required * Good logic skills * Excellent communication skills (written and verbal) * Excellent skills in computer and application troubleshooting procedures required * Ability to maintain composure in a stressful situation * Proven ability to work effectively as a part of a team as well as independently with minimal supervision * Ability to interact effectively with members of the College's administrative community * Must have ability to work over-time and be on call 24/7 in a fast paced environment * Some local travel may occasionally be necessary between the campuses * Ability to work evenings and weekends Physical Requirements Medium work: exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Keyboarding, standing and/or sitting, walking, talking and hearing. Close visual acuity to perform an activity such as viewing a computer screen. Subject to both environmental conditions; activities occur inside and outside. Occasionally having to use a 6 foot ladder. Essential Functions * Demonstrable expertise in Mac OS, Microsoft Windows and Office 365 * Have a solid understanding of IT system fundamentals (i.e. able to analyses problems and provide and manage the solution) with a reasonable knowledge of PC's and networks and the software it uses (e.g. Mac OS, Microsoft Windows and Office 365. * Must be Microsoft qualified or ability to prove similar knowledge. * Previous Management of small IT projects * Install and maintain projectors, sound systems and other AV equipment. * Follow the policies and procedures of Stevenson University and the Office of Information Technology * Exhibit Sound Judgement, Integrity and Commitment to the Mission, Vision and Values of Stevenson University * Provide technology support and asset software to support the Staff, Faculty and Students * Manage users and customer expectations. Keep the customer informed and follow-up to ensure satisfaction. * Manage small projects (e.g. Computer Installations) * Technical Support is rendered on-site throughout the on campus buildings and at many times during class where urgent action in necessary. Reports To Director, User Support & Engagement Quick Link for Posting ************************************************

Wilkes University invites applicants for an English as a Second language (ESL) Program specialist in the English Language Center (ELC). The ELC offers an assortment of programs to meet the varying needs of adult English-language learners through our Intensive English Program, University Preparatory Program, English for Specific Purposes programs, and Short term programming. The successful candidate is responsible for teaching approximately twenty contact hours per week, three semesters a year (spring, summer and fall) in all programs in the English Language Center. A Master's Degree in TESOL, or a relevant field, with appropriate experience is required. The ideal candidate will have a minimum of five years of experience teaching in a University Intensive English Program (IEP), expertise in teaching English as a Second language (ESL) for credit courses in a University Pathway Program, expertise in English for Specific purposes (ESP) course development and teaching, specifically in the areas of Military English, Diplomatic English, English for Medical purposes, English for Teacher training using the SIOP method, and experience developing and teaching content in short term intensive English programs with advanced level students. Candidates must also possess expertise and experience in developing and teaching IEP, ESL, ESP and IEP short term programs remotely. Salary is commensurate with qualifications and experience. Wilkes University is an independent, comprehensive university dedicated to academic excellence in the liberal arts, sciences, and selected professional programs. The University has approximately 2,000 students at the undergraduate level and over 1,500 full time equivalent students at the graduate and first professional levels. Its institutional focus is on developing strong mentoring relationships with each of its students and contributing vitally to economic development of Northeastern Pennsylvania. The University is located in Wilkes-Barre, Pennsylvania, a revitalized city that is located on the lovely Susquehanna River and is within two and one-half hours driving distance of New York City and Philadelphia. To apply, visit ******************************************************* Please be sure to include a cover letter, resume or curriculum vitae and three references. Wilkes University is constantly seeking to become a more diverse community and to enhance its capacity to value and capitalize on the cultural richness that diversity brings. The University strongly encourages applications from persons with diverse backgrounds. Wilkes University does not discriminate in its employment practices or in its educational programs or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

Primary Function: The Box Office and Call Center Specialist is responsible for serving as the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center Specialist is responsible for consistently providing superior customer service to guests: selling tickets, tours, memberships, classes, and other Barnes programs. The Specialist ensures an efficient and welcoming entry through our ticketing process and a best-in-class experience to every person who interacts with our institution. The Specialist makes the “customer centered” concept a daily reality in all interactions, decisions, and exchanges with guests. The Specialist works both on the phone and in-person, stationed in a call center, at the box office, member desk, or other locations depending on the needs of the day. Specialists use a digital point-of-sale system to process financial transactions and are responsible for accuracy. Job Qualifications: Education: High school diploma and 3-4 years of experience OR Associates degree or higher college completion, with 1-3 years of experience. Experience: One (1) to four (4) years of any combination of training or experience in customer/visitor services, hospitality, call center, or events. Must have a good phone manner, pleasant demeanor, and a genuine interest in communication with members of the public and providing assistance to guests. Completion of Barnes Foundation Associate training coursework. Ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events Demonstrate strong attention to detail. Highly organized. Demonstrated customer service/relations experience with a true passion for working with the public. Sales experience with demonstrated sales ability in ticketing, retail, food service or other industry. Flexible schedule with the ability to work weekends, some evenings and holidays, as needed. Ability to operate a digital point of sale system with accuracy and reliability. Proficiency in digital tools including Microsoft products and modern communication tools. Possess good conflict resolution skills, communication skills (in person and by telephone), and ability to multitask independently and collaboratively in a busy setting. Knowledge or interest in history, fine art and/or language skills beyond English are a plus. Reliable, high level of personal integrity, outgoing personality and excellent interpersonal skills. Licenses, Certifications: N/A Clearances: Criminal Background-National Physical Activities to Perform Essential Functions: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Moving: Ability to stand and walk for 8-hour shifts with minimal rest breaks. Ability to occasionally transport up to 25 lbs. of files, equipment or supplies. Ability to move to access files, equipment or supplies. Vision Requirements: This position requires extended time on the computer. Communication Requirements: Clearly communicate in person, by phone, and by video conference. Communicate with others in conversational and written English. Working Conditions: Position operates in the foundation's buildings and on the foundation's grounds at the Philadelphia campus. Job Responsibilities: Greets visitors, answers questions about the Barnes, its collections, ticketing, tours, exhibitions, programs and public accessibility. Treats all callers and visitors with respect and courtesy; works collaboratively with staff and volunteers to ensure the guest experience is positive. Handles challenging situations with the public quickly and effectively, with skill and professionalism. Identifies and capitalizes on opportunities to promote and sell memberships to visitors and upsell existing members to higher levels of engagement. Actively up-sells additional offers such as membership, seminars, lectures, and parking. Continuously expands personal and required knowledge of Barnes services, collection, exhibitions, and actively participates in required trainings. Disseminates information regarding various education and membership events. Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, process exchanges, refunds and provides information. Provides timely response to guest requests for information received by mail, phone, and email. Follow-up on customer calls and emails. Creates Customer Service Issue records for all compliments, complaints or comments. Assist callers with any technical issues experiences with the website and escalate any issues to management appropriately. Provides assistance with visitors' special needs, including mobility accommodations, adaptive devices. Operates a digital Point of Sale system, including transacting sales (cash, check, and credit card payments), counts money, provides change and receipts, and balances drawers. Works with various technology platforms to sell tickets and communicate effectively. Accurately enters data and processes payments. Adheres to foundation policies, including those regarding attendance, punctuality and dress code. Attends departmental meetings as an active contributor to the analysis of operations, suggesting improvements and solutions. Assists in preparation of mailings and other communications with customers. Performs other duties as assigned. Organization-Wide Competencies: 1. Accountability: a. Prepares for work assignments and meetings, b. Conducts thorough fact-finding, decision-making and/or follow through, c. Admits mistakes and errors and informs others when one is not able to meet a commitment. 2. Job Quality: a. Dependably demonstrates job knowledge necessary for the position, b. Produces timely, accurate, high quality work output, c. Prioritizes work responsibilities effectively and produces work quantity expected for the role. 3. Service: a. Identifies problems and collaborate with others to devise and create effective solutions. b. Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values. c. Facilitates open communication and keeps an open mind about new ideas. 4. Leadership: a. Sets a good example for others, b. Demonstrates ethical decision-making and communication, c. Makes decisions. Uses a solution-oriented, collaborative approach. 5. Collaboration: a. Seeks win-win outcomes in decision-making, b. Shows a proactive, inclusive, helpful, and respectful attitude to colleagues, guests and others, c. Takes initiative to contribute to diversity, equity, inclusion, and accessibility initiatives. 6. Empowerment (Supervisors): a. Directs others' work effectively with adequate goalsetting, accountability, delegation, supervision, conflict resolution, accessibility to support and resources, b. Motivates team to meet short- and long-term goals: individual, department and strategic plan, c. Creates environment for staff development. 7. Administration (Supervisors): a. Meets goals related to revenue targets, expense control, program fees, etc., b. Develops/manages budget in keeping with organizational priorities, c. Follows protocols and reporting requirements set by other departments (HR, IT, Facilities, etc.), d. Collects and analyzes data effectively, e. Documents work accurately and consistently, shares information appropriately.

Primary Function: The Box Office and Call Center Specialist is responsible for serving as the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center Specialist is responsible for consistently providing superior customer service to guests: selling tickets, tours, memberships, classes, and other Barnes programs. The Specialist ensures an efficient and welcoming entry through our ticketing process and a best-in-class experience to every person who interacts with our institution. The Specialist makes the “customer centered” concept a daily reality in all interactions, decisions, and exchanges with guests. The Specialist works both on the phone and in-person, stationed in a call center, at the box office, member desk, or other locations depending on the needs of the day. Specialists use a digital point-of-sale system to process financial transactions and are responsible for accuracy. Job Qualifications: Education: High school diploma and 3-4 years of experience OR Associates degree or higher college completion, with 1-3 years of experience. Experience: One (1) to four (4) years of any combination of training or experience in customer/visitor services, hospitality, call center, or events. Must have a good phone manner, pleasant demeanor, and a genuine interest in communication with members of the public and providing assistance to guests. Completion of Barnes Foundation Associate training coursework. Ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events Demonstrate strong attention to detail. Highly organized. Demonstrated customer service/relations experience with a true passion for working with the public. Sales experience with demonstrated sales ability in ticketing, retail, food service or other industry. Flexible schedule with the ability to work weekends, some evenings and holidays, as needed. Ability to operate a digital point of sale system with accuracy and reliability. Proficiency in digital tools including Microsoft products and modern communication tools. Possess good conflict resolution skills, communication skills (in person and by telephone), and ability to multitask independently and collaboratively in a busy setting. Knowledge or interest in history, fine art and/or language skills beyond English are a plus. Reliable, high level of personal integrity, outgoing personality and excellent interpersonal skills. Licenses, Certifications: N/A Clearances: Criminal Background-National Physical A ctivities to Perform Essential Functions: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Moving: Ability to stand and walk for 8-hour shifts with minimal rest breaks. Ability to occasionally transport up to 25 lbs. of files, equipment or supplies. Ability to move to access files, equipment or supplies. Vision Requirements: This position requires extended time on the computer. Communication Requirements: Clearly communicate in person, by phone, and by video conference. Communicate with others in conversational and written English. Working Conditions: Position operates in the foundation's buildings and on the foundation's grounds at the Philadelphia campus. Job Responsibilities: Greets visitors, answers questions about the Barnes, its collections, ticketing, tours, exhibitions, programs and public accessibility. Treats all callers and visitors with respect and courtesy; works collaboratively with staff and volunteers to ensure the guest experience is positive. Handles challenging situations with the public quickly and effectively, with skill and professionalism. Identifies and capitalizes on opportunities to promote and sell memberships to visitors and upsell existing members to higher levels of engagement. Actively up-sells additional offers such as membership, seminars, lectures, and parking. Continuously expands personal and required knowledge of Barnes services, collection, exhibitions, and actively participates in required trainings. Disseminates information regarding various education and membership events. Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, process exchanges, refunds and provides information. Provides timely response to guest requests for information received by mail, phone, and email. Follow-up on customer calls and emails. Creates Customer Service Issue records for all compliments, complaints or comments. Assist callers with any technical issues experiences with the website and escalate any issues to management appropriately. Provides assistance with visitors' special needs, including mobility accommodations, adaptive devices. Operates a digital Point of Sale system, including transacting sales (cash, check, and credit card payments), counts money, provides change and receipts, and balances drawers. Works with various technology platforms to sell tickets and communicate effectively. Accurately enters data and processes payments. Adheres to foundation policies, including those regarding attendance, punctuality and dress code. Attends departmental meetings as an active contributor to the analysis of operations, suggesting improvements and solutions. Assists in preparation of mailings and other communications with customers. Performs other duties as assigned. Organization-Wide Competencies: 1. Accountability: a. Prepares for work assignments and meetings, b. Conducts thorough fact-finding, decision-making and/or follow through, c. Admits mistakes and errors and informs others when one is not able to meet a commitment. 2. Job Quality: a. Dependably demonstrates job knowledge necessary for the position, b. Produces timely, accurate, high quality work output, c. Prioritizes work responsibilities effectively and produces work quantity expected for the role. 3. Service: a. Identifies problems and collaborate with others to devise and create effective solutions. b. Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values. c. Facilitates open communication and keeps an open mind about new ideas. 4. Leadership: a. Sets a good example for others, b. Demonstrates ethical decision-making and communication, c. Makes decisions. Uses a solution-oriented, collaborative approach. 5. Collaboration: a. Seeks win-win outcomes in decision-making, b. Shows a proactive, inclusive, helpful, and respectful attitude to colleagues, guests and others, c. Takes initiative to contribute to diversity, equity, inclusion, and accessibility initiatives. 6. Empowerment (Supervisors): a. Directs others' work effectively with adequate goalsetting, accountability, delegation, supervision, conflict resolution, accessibility to support and resources, b. Motivates team to meet short- and long-term goals: individual, department and strategic plan, c. Creates environment for staff development. 7. Administration (Supervisors): a. Meets goals related to revenue targets, expense control, program fees, etc., b. Develops/manages budget in keeping with organizational priorities, c. Follows protocols and reporting requirements set by other departments (HR, IT, Facilities, etc.), d. Collects and analyzes data effectively, e. Documents work accurately and consistently, shares information appropriately.

A Medical Research Specialist position is available at the Brain Institute of Tulane University to work on the newly funded NIH Project Program Grant (P01) "Estrogens, Cardiometabolic Health, and Female Cognitive Aging". This position will support the Cardiometabolic Core at the Tulane School of Medicine as well as the Uptown Campus. The broad goal of the research is to determine the impact of cardiometabolic status on the ability of exogenously administered estrogens to benefit the brain and cognition in an aging female rodent model. The research is at the intersection of neuroscience, cardiometabolic function, and women's health. Duties include rodent handling, procedures, and surgeries including measurement of blood pressure, blood glucose, glucose tolerance tests, and body composition; assuring adherence to IACUC protocols; scheduling of core services between multiple laboratories; data organization and analysis; laboratory management including maintenance of inventory, records, and equipment; and other duties as assigned. • Ability to work flexible hours, including nights and weekends, as needed. * Ability to effectively perform procedures in rodents. * Strong computer skills, including an advanced working knowledge of Microsoft Word, Excel, PowerPoint, SPSS, and GraphPad Prism software applications. * Solid analytical skills and attention to detail. * Excellent verbal and written communication skills. * Excellent organizational skills. * Excellent interpersonal skills. * Ability to multitask and prioritize work assignments. * Ability to maintain rigor and transparency in all work performed. * Ability to independently work on research assignments. * Bachelor's Degree. * Three years of directly related experience, including working with rodents.

The Medical Research Specialist for the Department of Microbiology will primarily be responsible for (1) organizing and performing animal research studies (including mouse breeding, genotyping, immunizations, sample collection, etc), (2) performing benchtop immunologic assays (including ELISA assays, Western Blots, flow cytometry, multiplex assays, tissue culture), (3) bacterial culture and protein purification with biochemical characterization (including DNA isolation, recombination and cloning, and SDS-PAGE gels), (4) ordering supplies and maintaining laboratory receipts and safety paperwork. This work will require teamwork and coordination with other lab members, maintenance of accurate and timely records of experimental procedures and results, and maintaining supply inventories for the laboratory. * Ability to manage chemical inventories and order for supplies multiple laboratories * Ability to independently design and execute experiments related to the overall laboratory goals and objectives * Excellent written and verbal communication and interpersonal skills * Ability to work independently and exercise sound judgment * Ability to work with the DSR and OEHS to coordinate implementation of safety measures and serve as laboratory safety representative * Computer skills and software knowledge * Bachelor's degree * 3 years of directly related work experience SPECIAL REQUIRED ABILITY FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES: Ability to complete and pass successfully the required occupational health screening referenced in the University's Animal Handler Health Surveillance Program on an annual basis. REQUIRED BACKGROUND CHECK, PHYSICAL AND DRUG SCREENING FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES: Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, a drug screening will also be required. The background investigation, required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended. * Master's degree in a Biological or Chemical Science. * Experience in rodent handling and tissue processing. * Experience in laboratory techniques such as molecular biology, cloning, cell culture, ELISA and flow cytometry are desirable. * Experience in aseptic techniques and culture and maintenance of microbial stocks. * Experience in statistical analysis and/or big data management

The current medical intervention for curtailing lead exposure is ineffective and there is a critical knowledge gap and need for an effective medical intervention for elevated blood lead levels. This position involves conducting experiments on field samples via laboratory analysis, including integration of data into a Geographic Information System (GIS), MRPP statistics and production of graphics. The medical research specialist must be able to operate and maintain a Spectro Inductively Coupled Spectrometer in order to create new experimental data from post Katrina soils of New Orleans. In addition, the research specialist must be knowledgeable about the current soil lead and blood lead database in order to perform experimental research in the spatial dynamics of pre-Katrina vs. post-Katrina soil lead and blood lead changes to evaluate the role that soil lead plays in changes of blood lead in New Orleans. The experiment involves filling a medical treatment gap and alternative intervention for elevated blood lead levels of children. * Ability to effectively manage the operations of a Trace Metal Analysis Laboratory * Proficient GIS data management and graphic skills * Human subjects training and certification for IRB approval * Solid analytical skills and attention to detail * Excellent verbal and written communication skills * Excellent organizational skills * Excellent interpersonal skills * Ability to multi-task, and prioritize work assignments * Ability to successfully develop analytical method * Bachelors degree and 3 years of experience trace metal laboratory research * Professional Certification for GIS Masters of Science Degree and 3 years trace metal laboratory research experience

Information Vacancy Number: S-01242 Position Title: Program Associate & VA Specialist Classification Title: Department: Financial Aid Employment Type: Full-Time Special Instructions to Applicants: Auburn University at Montgomery reserves the right once interviewing has begun to stop accepting applications. Duties and Responsibilities: The Office of Financial Aid is accepting applications for a Program Associate and VA Specialist. The qualified candidate selected for this position will be responsible for the following: * Coordinate and complete special or ongoing projects/tasks/responsibilities (e.g., coordinate processing of student and/or employee records/forms; prepare reports; process documents; track/monitor student records/forms; monitor payroll and purchase orders). * Collect and post information into a computer or manual filing system; follow acceptable data review and correction procedures, maintain department personnel records and purchasing, travel and account records. * Receive office visitors and/or telephone calls; answer routine questions; screen calls/callers; take messages and/or refer to appropriate personnel; pick-up, sort, and deliver mail. * Coordinate with the Veterans Affairs Manager and serve as a secondary School Certifying Official. * Provide students advice regarding University policies and assists in handling front-counter confrontations. * Assume responsibility for the delivery of program functions or portions of program activities. * May provide administrative activities to assist programmatic support functions (e.g., payroll, VA student workers, FWSP student workers). * Review and correct student data to ensure accuracy of applications. May have other assigned duties requiring special training and/or certification. * Cross- trained on all F.A. processes Knowledge, Skills, and Abilities: * Knowledge of basic word processing software and the ability to operate standard PC/PC software applications * Knowledge of scope, guidelines, and operation of departmental or unit program * Knowledge of departmental/program operating procedures * Knowledge of assigned department forms, rules, etc. * Knowledge of record-keeping procedures * Knowledge of applicable university policies and procedures * Ability to perform basic mathematical computations * Interpersonal skills-ability to work with difficult people and /or situations with a positive outlook * Oral and written communication skills * Ability to review documents and identify discrepancies or mistakes (i.e., verification) * Ability to respond to several demands at one time * Ability to maintain records and to manage Banner Financial and Student systems * Ability to coordinate the work of others * Ability to provide information and assistance to staff, students and parents Minimum Qualifications: High school diploma or equivalent and two years' general office experience. Financial aid and VA experience is preferred. Experience with computer software and automated database systems is preferred. Job Open Date: 10/31/2025 This posting will remain open until closed: Yes Job Close Date: About the University/College Located in Alabama's vibrant state capital, Auburn University at Montgomery is a fast-growing university on the rise. Don't just take our word for it: The Princeton Review rates us as one of the best colleges in the Southeast, while U.S. News & World Report recently ranked us No. 22 among regional universities in the South for the quality of undergraduate teaching and 38th among all public institutions in the region. AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/ Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the AUM community. Quick Link ************************************** Position Profile Link Applicant Documents Required Documents * Cover Letter * Resume * Professional Reference Sheet

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member's account to good standing. The majority of the communication will be done over the telephone, Effective communication and negotiation skills are a necessity. It is important to be accurate and thorough. Duties and Responsibilities Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate) Make decisions regarding enforcement of Citadel's offset policies for delinquent member loans Make decisions, using collection techniques and financial analysis, that mitigate Citadel's Risk of Loss while preserving member retention, when appropriate Utilize communication and conflict resolution skills to resolve disputes and craft solutions with frustrated or angry members in a calm and professional manner Document activities on delinquent accounts, ensuring accuracy and expediency Maintain current member information across all utilized platforms (Collection software, Episys Products) Counsel members in debt management Handle member disputes, complaints and inquiries Perform assigned administrative tasks Perform such other duties as may be assigned commensurate with the position The department operates M-F from 8-6, and Sat from 9-1. The eligible candidate must be available for a minimum of two evening shifts (10:00am - 6:00pm) per week, and 2 Saturday shifts per month (hours are subject to change). Qualifications and Education Requirements Work Experience 6 months or more of collection and/or banking experience. Mortgage collections experience is preferred Demonstrate a thorough understanding of the impact that the collection of delinquent accounts has on the strength and growth of the Credit Union Demonstrate effective oral and written communication skills Demonstrate effective negotiation skills Maintain confidentiality, promote integrity, and support the corporate mission. Represent Citadel as a professional Bilingual "Spanish/English" Education High School Education

The Medical Research Specialist will be responsible for performing experiments in the level 2 and level 3 laboratories. The Biocontainment Research Specialist I will be trained by the Lab Manager as well as by the Institutional Department of Biosafety and will work on Risk Group 3 (RG3) agents such as, coxiella burnetii, Bacillus antracis, Brucella abortis, Burkholderia pseudomallei and coronaviruses. Necessary experiments include those involving molecular biology, pathology, immunology and microbiology, in adherence with the Standard Operating Protocols (SOPs) in place. The Medical Research Specialist will also be responsible for performing rodent studies and be required to work weekends as needed. The Medical Research Specialist conducts research analysis and prepares reports; manage daily operational functions of the laboratory, maintains experimental records; orders and keeps track of laboratory specimens, supplies and inventory, contributes to publication research and development activities, as well as monitors work performance of lab assistants and student researchers, as assigned. Ensure OSHA, Biosafety and University medical, safety and training requirements are met for the laboratory. This position will require occasional travel between Biocontainment laboratories at TNBRC, Covington and Tulane University's School of Medicine located in New Orleans as needed based on research needs. This position has job duties that require accessing the BSL3 containment areas. There will be additional minimum requirements including some or all of the following: * Must obtain and maintain clearance of a US Department of Justice Security Risk Assessment for access to select biological agents and toxins. * Must pass a medical respiratory physical to wear respiratory protection. * Must participate in and be in compliance with TNBRC drug and alcohol policy. This is necessary at the time of beginning employment and at any time afterwards. Employment is contingent upon successful compliance with this policy at all times. * Will be subject to all State and Federal laws that regulate the use of the TNBRC BSL3 laboratories. * Loss of ability to enter the BSL3 facility for any reason may result in disciplinary actions, up to and including termination. * Strong verbal and written communications skills. * Strong interpersonal skills; ability to work collaboratively with others. * Strong organizational and time management skills; ability to manage multiple tasks simultaneously and meet established deadlines. * Proficient skills in the use of typical biomedical/microbiological laboratory equipment. * Ability to work as part of a team on project(s) related to biomedical research. * Great attention to detail; excellent analytical and problem-solving skills. * Ability to work in fast paced environments under strict deadlines. * Bachelor's Degree in biological science * 2 years 'experience in biomedical research or equivalent disciplines * Master's Degree * Knowledge of BSL2 and/or BSL3 bio-containment principles and protocols, both for animal and laboratory space. * Experience with non-human primate experiment and rodent handling

The Biosafety Operations Specialist is responsible for performing biosafety cabinet, primary containment devices and inline, and boxed HEPA filters certifications following requirements described by the National Sanitation Foundation/American National Standards Institute, Annex 49 (NSF/ANSI 49) under the supervision of the Director of Biosafety. The Biosafety Operations Specialist provides services directly to Tulane University at the Tulane National Primate Research Center and New Orleans campuses through field consultations, mechanical inspections, and training. The employee is responsible for supporting the development of a comprehensive primary containment certification program following NSF/ANSI 49 requirements and university policy. • Ability to communicate complex technical issues to diverse clients. * Excellent customer service skills and collaborative attitude, as well as exceptional written and oral communication. * Knowledge of database development, querying, word processing, spreadsheet development, and using MS Office to accomplish work-related tasks. * Knowledge of laboratory containment engineering, lab design, and facilities requirements for verification and reverification. * Ability to teach and train staff of varying experience levels on biosafety practices and procedures in a classroom and in interactive laboratory environments. * Strong communication and relationship-building skills with a collaborative orientation. * Ability to wear personal protective equipment, including respiratory protection equipment (negative pressure PAPR or N95). * Must have sufficient mobility, dexterity, and endurance to perform field visits. * Must be able to access any area of the University to perform inspections, job safety assessments, emergency response, etc. * Ability to successfully pass and maintain a Security Risk Assessment (SRA) background check through the Criminal Justice Investigation Service of the Department of Justice in order to use, transfer, or store biological select agents and toxins. Must be able to maintain a personnel suitability profile, including successful pre-assessment and ongoing assessment of suitability for work with select agents considered TIER 1 select agents. * Ability to achieve and maintain a Biosafety Cabinet Field Certifier Enhanced Accreditation through the NSF/ANSI. The certification must be achieved one year after completion of an approved training course, unless already held. * High School Diploma or equivalent * Five years of directly related experience in biosafety laboratories, including containment levels of BSL2/ABSL2 or BSL3/ABSL3 * NSF 49 Advanced Certification * Experience in a University research environment * Background accessing and performing facility verification in laboratories working with infectious materials and/or those laboratories registered for use of select agents, BSL3/ABSL3, or other high consequence biological pathogens

Responsible for scheduling surgical and medical procedures as well as diagnostic testing, within both the in-patient and out-patient settings. This involves coordinating with hospital and practice personnel, obtaining pre-authorizations, writing and communicating surgery orders, and providing information and education to patients regarding pre and post op instructions and the procedure and/or test. Ensure all appropriate clinical, insurance coding and patient information is gathered prior to the patient's visit and schedule post op visits/testing as needed. Actively participates as a member of the healthcare team to engage patients, families and caregivers in the coordination of patient care. Perform various administrative duties such as patient registration, scheduling, answering telephones, making copies and maintaining supplies. MINIMUM REQUIREMENTS Education: High School diploma or equivalent required. Associate's Degree or completion of a Medical Office Professional program required. Experience: Two years of experience in a medical practice or clinical setting may be accepted in place of the required Associate's degree or completion of a Medical Office Program. (Experience in a medical practice or clinical setting must be 24 out of the past 36 months) Knowledge, Skills, Abilities: Excellent interpersonal skills are essential. Knowledge of physician office procedures, medical terminology, ICD-10 and CPT coding guidelines, Electronic Health Records (EHR). Understands insurance guidelines and requirements for referrals and authorizations. Familiar with all applicable medical laws and regulations regarding dissemination of patient information. Demonstrated problem solving ability, strong organizational skills and attention to detail. Working knowledge of office equipment such as copiers, fax machines, telephones and computers. Ability to sort and file materials by alphabetic and numeric systems. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions. Ability to record messages and patient data accurately, including use of appropriate grammar and spelling. Ability to prioritize work and multi-task. License/Certification/Registration: None SUPERVISION RECEIVED Receives general supervision from the Practice Manager. SUPERVISION GIVEN None ESSENTIAL FUNCTIONS Coordinates and schedules surgeries and diagnostic studies, both in-patient and out-patient, as well as office procedures. Coordinates the preparation of all necessary patient records and documentation needed prior to the service and forward to the appropriate procedure location. Prints, organizes and/or gathers results from outside labs, procedures and other necessary documentation (such as medical device reports) for review prior to service by the providers. Obtains authorizations via on-line systems from third party payers for scheduled procedures, devices and medications. Maintains a strong understanding of insurance requirements for a wide variety of procedures. Schedules and obtains necessary clearances for patients including follow up to ensure that the patient has been cleared for the scheduled procedure. Provides instructions to patients on the preparation requirements for office and hospital procedures and testing. Communicates and ensures adherence to all medical protocols that are required, both pre- and post- procedures/testing. For example, monitor Glucophage both pre and post IV treatment or testing, informing provider and patient of levels. Assists with office administered medication authorization including determining where the medication must be ordered, following through with the order and ensuring the patient has the appointment in the correct time frame. Assists with billing related activities as needed such as researching missed charges and obtaining information to process claims or resolve denials. Answers telephone calls, registers patients, schedules office visits, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures. Receives and routes messages and medical documents such as laboratory results, radiologic results, cardiology testing results and new patient information to the appropriate staff. Coordinates with hospital personnel and participates, as needed, in monthly meetings regarding patient care. Enters orders to be approved by providers for labs and other testing for pre- and post- procedures. Processes reporting to ensure that patients have had their prescribed therapy including follow up with the patient or other offices and documenting this in the Electronic Health Record. Coordinating schedules between doctors and facilities, as well as with office to accommodate any changes. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals Transmits correspondence and medical records by mail, e-mail or fax as directed. Enters information questionnaires completed by patient. Manages task Lists, including all necessary follow up. Maintains adequate scheduling supplies as necessary. NON-ESSENTIAL FUNCTIONS Performs related and miscellaneous duties as assigned.

Responsible for scheduling surgical and medical procedures as well as diagnostic testing, within both the in-patient and out-patient settings. This involves coordinating with hospital and practice personnel, obtaining pre-authorizations, writing and communicating surgery orders, and providing information and education to patients regarding pre and post op instructions and the procedure and/or test. Ensure all appropriate clinical, insurance coding and patient information is gathered prior to the patient's visit and schedule post op visits/testing as needed. Actively participates as a member of the healthcare team to engage patients, families and caregivers in the coordination of patient care. Perform various administrative duties such as patient registration, scheduling, answering telephones, making copies and maintaining supplies. MINIMUM REQUIREMENTS Education: High School diploma or equivalent required. Associate's Degree or completion of a Medical Office Professional program required. Experience: Two years of experience in a medical practice or clinical setting may be accepted in place of the required Associate's degree or completion of a Medical Office Program. (Experience in a medical practice or clinical setting must be 24 out of the past 36 months) Knowledge, Skills, Abilities: Excellent interpersonal skills are essential. Knowledge of physician office procedures, medical terminology, ICD-10 and CPT coding guidelines, Electronic Health Records (EHR). Understands insurance guidelines and requirements for referrals and authorizations. Familiar with all applicable medical laws and regulations regarding dissemination of patient information. Demonstrated problem solving ability, strong organizational skills and attention to detail. Working knowledge of office equipment such as copiers, fax machines, telephones and computers. Ability to sort and file materials by alphabetic and numeric systems. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions. Ability to record messages and patient data accurately, including use of appropriate grammar and spelling. Ability to prioritize work and multi-task. License/Certification/Registration: None SUPERVISION RECEIVED Receives general supervision from the Practice Manager. SUPERVISION GIVEN None ESSENTIAL FUNCTIONS Coordinates and schedules surgeries and diagnostic studies, both in-patient and out-patient, as well as office procedures. Coordinates the preparation of all necessary patient records and documentation needed prior to the service and forward to the appropriate procedure location. Prints, organizes and/or gathers results from outside labs, procedures and other necessary documentation (such as medical device reports) for review prior to service by the providers. Obtains authorizations via on-line systems from third party payers for scheduled procedures, devices and medications. Maintains a strong understanding of insurance requirements for a wide variety of procedures. Schedules and obtains necessary clearances for patients including follow up to ensure that the patient has been cleared for the scheduled procedure. Provides instructions to patients on the preparation requirements for office and hospital procedures and testing. Communicates and ensures adherence to all medical protocols that are required, both pre- and post- procedures/testing. For example, monitor Glucophage both pre and post IV treatment or testing, informing provider and patient of levels. Assists with office administered medication authorization including determining where the medication must be ordered, following through with the order and ensuring the patient has the appointment in the correct time frame. Assists with billing related activities as needed such as researching missed charges and obtaining information to process claims or resolve denials. Answers telephone calls, registers patients, schedules office visits, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures. Receives and routes messages and medical documents such as laboratory results, radiologic results, cardiology testing results and new patient information to the appropriate staff. Coordinates with hospital personnel and participates, as needed, in monthly meetings regarding patient care. Enters orders to be approved by providers for labs and other testing for pre- and post- procedures. Processes reporting to ensure that patients have had their prescribed therapy including follow up with the patient or other offices and documenting this in the Electronic Health Record. Coordinating schedules between doctors and facilities, as well as with office to accommodate any changes. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals Transmits correspondence and medical records by mail, e-mail or fax as directed. Enters information questionnaires completed by patient. Manages task Lists, including all necessary follow up. Maintains adequate scheduling supplies as necessary. NON-ESSENTIAL FUNCTIONS Performs related and miscellaneous duties as assigned.

Careers at SUSLA Southern University at Shreveport, Louisiana (SUSLA) is accepting applications for the Loan/FWS Specialist position within the Office of Financial Aid & Scholarship. SUSLA is a comprehensive community college serving Shreveport, Bossier City, and surrounding areas in Northwest Louisiana. It is one of five campuses constituting the Historically Black Southern University System. The University serves approximately 3,000 undergraduate students and offers 32 undergraduate degrees and certificate programs in a variety of fields including Allied Health, Nursing, Aerospace Technology, Business Studies, Behavioral Science/Education and Science & Technology. PRIMARY RESPONSIBILITIES * The Financial Aid Office is seeking a detail-oriented Financial Aid Loan/FWS Specialist to provide comprehensive financial aid support and guidance to new and continuing students. Reporting to the Director of Financial Aid & Scholarships, this position serves as the primary coordinator and point of contact for the Federal Work-Study and Federal Direct Loan programs, ensuring full compliance with federal, state, and institutional regulations. Key responsibilities include awarding and administering work-study and loan funds, delivering financial aid counseling to students and families, managing communications with students and parents, and supporting Banner system processes to ensure accurate and timely aid delivery. Specific Duties are: * Serve as the primary federal work study and federal direct loan point of contact for current and prospective students, determining eligibility for work-study, awarding work-study, and monitoring earnings for all student work-study employees on campus. * Administer assigned programs in accordance with federal, state, and institutional policies and procedures * Knowledge of Federal Title IV, state program awards and regulations, and FERPA * Counsel and advise students about financial aid eligibility, application procedures, aid programs, program costs, and indebtedness * Complete error reports to ensure that federal work study and federal direct loans are issued in a timely manner and in accordance with federal, state, and institutional policies and regulations * Notify students of changes in the eligibility of aid offers and alternatives to amend the situation, if any * Use enhanced internal and external communication systems to inform students and parents about aid offers and departmental, institutional, and system-wide policies and procedures * Provide financial literacy presentations and informational sessions on campus and within the community * Conduct audit file reviews each semester * Monitor Common Origination Disbursement for incoming Direct Parent PLUS loan requests and award applicable loans as needed, following up with parents if credit decisions are approved * Provide ongoing training, guidance, and supervision to financial aid student employees for accurate dissemination of financial aid information to other students and parents. * Collaborate with other departments for campus outreach and registration events to ensure that recruitment, enrollment, and retention goals are met * Perform other duties as assigned. REQUIRED EDUCATION AND EXPERIENCE * Bachelor's degree * Excellent customer service and interpersonal skills * Demonstrated service aptitude and ability to work independently as well as with students, parents, and colleagues * Exceptional oral and written communication skills. Must be able to communicate sensitive and/or complex information in a confidential and straightforward manner * Excellent organizational skills with the ability to organize and prioritize multiple complex projects and tasks simultaneously * Proficient user of Microsoft Office Suite and experience in financial aid database systems * Must be dependable and able to maintain confidentiality in data collection. * Must possess a high level of accuracy, self-motivation, strong attention to detail, and the ability to handle a heavy workload in a fast-paced environment * Familiarity with academic environment, policies, and procedures PREFERRED QUALIFICATIONS * Prior knowledge or experience in postsecondary educational assistance processes such as advising, financial aid, registration, and admissions * Specific knowledge or experience in financial aid and Banner Financial Aid module TYPE: Full-time COMPENSATION: $43,888 annually APPLICATION DEADLINE: Review of applications begins November 24, 2025 and continues until position is filled. * The application can be filled out online at SUSLA's Application for Employment * Please attach cover letter, resume, transcript(s), and three references to application. * Reasonable accommodations may be made to enable individuals with disabilities to perform the duties. Application Portal Reasonable accommodations may be made to enable individuals with disabilities to perform the duties. Criminal background check and reference verification is required. Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry. Title IX is a federal law that prohibits discrimination on the basis of sex in any federally funded education program or activity. Title IX prohibits use of federal money to support sex discrimination in education programs and provides individuals protection against such practices. In compliance with federal law and USDOE federal guidance, including provisions of Title VII of the Civil Rights Act of 1964 (Title VII), Title IX of the Education Amendments of 1972 (Title IX), Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act of 2008, the Age Discrimination in Employment Act of 1967 (ADEA), Executive Order 11246, Executive Order 13988, the Vietnam Era Veterans Readjustment Assistance Act of 1974 as mended by the Jobs for Veterans Act, the Uniformed Services Employment and Reemployment Rights Act, as amended, and the Genetic Information Nondiscrimination Act of 2008, an institution of the Southern University System shall not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, gender expression, religion, color, nation or ethnic origin, age, disability, military service, covered veteran's status, or genetic information in its administration of education policies, programs, or activities; admission policies; scholarship and loan programs; athletic or other institution-administered programs; or employment. As part of their commitment to maintaining a community free of discrimination, and in compliance with Title IX's mandate, institutions of the Southern University System shall address allegations of power-based violence and sexual misconduct, including sexual harassment and sexual assault, in a timely and effective manner. Further, institutions of the Southern University System will provide resources as needed for affected persons (Reporters, Complainants, Respondents, and third parties within the institution's community) and will not tolerate retaliation against any person who reports or participates in the investigation of alleged power-based violence or sex/gender discrimination. In accordance with the requirement of Title II of the Americans with Disabilities Act of 1990 and its Amending Act of 2008 (collectively "ADA"), the Southern University System (System) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. The System does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. The System will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the System's programs, services, and activities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. The System will make reasonable modifications to policies, procedures, and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the System, should contact the ADA Coordinator. The ADA does not require the System to take any action that would fundamentally alter the natures of its programs or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of the System is not accessible to persons with disabilities should be directed to the ADA Coordinator.