Technical Associate jobs at University of Rochester

Why Upstate Medical University: SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Innovating Healthcare Through Technology Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation. Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes. If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University. Job Summary: Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems. Minimum Qualifications: Bachelor's degree and a minimum of one year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent interpersonal skills required. Preferred Qualifications: Experience working in a healthcare setting preferred. Apply Online: ***************************************************************************************************************************

Graduate America seeks an IT Helpdesk & Network Technician Instructor to train the next wave of IT pros. Requirements: CompTIA A+, Network+, or Security+ certified 3+ years IT support or network administration experience Teaching/mentoring experience a plus Ready to lead in tech education?

Required Skills: Must have 7+ years of experience in technical support or desktop support roles Must have strong experience with Windows OS administration (Windows 10/11) Must have familiarity with Office 365 suite (Exchange Online, Teams, SharePoint) Must have experience with Microsoft Entra ID (Azure AD) for identity management Must have a solid understanding of cloud services (user access, connectivity) Must have knowledge of endpoint security tools (antivirus, encryption, patching) Must have knowledge of networking including Cisco routers and switches is ideal Must have excellent troubleshooting and problem-solving skills Must have experience in leading teams and/or the ability to grow into a team leadership role at some point in the future Must have strong communication and customer service orientation Must have experience with Intune or other endpoint management tools Must have experience with PowerShell scripting for automation Must have experience with ticketing systems and change management workflows Must have an understanding of compliance/security frameworks (SOC 2, ISO 27001) Must be able to communicate technical concepts to non-technical people Must have the ability to work independently and prioritize tasks effectively Must be able to configure and deploy Windows-based laptops and desktops for new hires and existing staff Must be able to manage OS updates, patches, and endpoint security tools Must be able to troubleshoot hardware and software issues Must be able to provide Tier 1/Tier 2 support for employees via ticketing system, email, or chat Must be able to resolve issues related to Office 365 (Outlook, Teams, SharePoint, OneDrive) Must be able to support identity and access management through Microsoft Entra (Azure AD) Must be able to assist with user network connectivity to cloud-hosted applications and services Must be able to troubleshoot VPN, Wi-Fi, and network access issues Must be able to escalate complex cloud or infrastructure issues to senior engineers/vendors Must be able to create and manage user accounts in Entra ID (Azure AD) Must be able to handle password resets, MFA setup, and group membership changes Must be able to ensure compliance with security policies and least-privilege access Must have experience maintaining an IT knowledge base and standard operating procedures Must be able to document troubleshooting steps and resolutions for recurring issues Must be able to contribute to continuous improvement of IT support processes Must be able to collaborate with the Managed Service Provider (MSP) to refine processes over time Job/Project Description: This is a great opportunity for a strong Tier 3+ level IT Support professional to work with various business and technical teams within a highly collaborative systems team for a growing organization in the Indianapolis area. This role will focus on end user support with all levels of an enterprise organization including the C level. For anyone with a strong customer service mindset and technical knowledge and the desire to grow into potential leadership opportunities, this is a great opportunity. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

Join our Team at Portland Community College Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at ***************. Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. The PCC IT Service Desk is seeking a Technology Support Specialist to provide remote computer support to end users across the college. This is a fully remote position. See the classification description for additional information: *********************************************************************** You'll Do and Who We Are Looking For Typical Duties and Responsibilities: The Technology Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications. The Specialist serves as the primary contact for all incoming calls and email requests for technical support. The incumbent acts as a main resource during infrastructure emergencies utilizing prioritization and escalation skills to ensure timely resolution of issues. The decisions and results of their work impact all users throughout the district. This position documents, tracks, and monitors problems and outages using database management software, contributing vital knowledge-base data for statistical study and solutions development. The Technology Support Specialist works with PC network software to configure, test, diagnose and correct network anomalies. This position trains staff on various computer platforms and software, directs and reviews the work of student workers and casual employees, and performs journey-level work with minimum supervision. These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these success criteria. A successful candidate will display the following traits: Self-motivation to perform tasks with minimal supervision in a remote environment. A sufficient workspace that is free of distractions and conducive to efficient and productive work. A stable internet connection that can support frequent voice and video calls. The ability to empathize to offer compassionate, calm, and effective support to frustrated users. Minimum Qualifications High School diploma or equivalent. Associate's degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis. Two years of work experience with some or all of the following systems: Automated systems, personal computer and network technologies, databases, learning management systems, online learning tools, printers and peripherals, a variety of software applications (e.g., word processing, spreadsheet, email, Intranet, web browsers, HTML editors, and image manipulation software). Knowledge, Skills, and Abilities Knowledge of: A wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals; A variety of software applications (desktop, client-server, browser-based, etc.); Principles of troubleshooting and analysis. Skills in: Learning new computer software; Effectively communicating verbally and in writing; Multi-tasking and effectively using time management skills. Ability to: Troubleshoot, diagnose and repair computer, hardware and software problems in a complex networked environment; Plan, organize and document complex network activities and configure systems for consistency with institutional policies and procedures; Effectively prioritize work requests and work occasional long hours; Provide own transportation to various sites throughout the district on a regular basis. Work Environment This is a fully remote position that may require occasional onsite visits for team meetings and service emergencies. Service call response includes district-wide service in a dynamic, networked environment. Work pressure and interruptions occur on an ongoing basis. The position requires ongoing exposure to constantly changing physical and ergonomic environments. Must interact professionally with distraught or reactive individuals. Requires the ability to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks, in closets, or other confined areas. Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required. Requires occasional periods of sustained effort and crawling under desks and confined spaces to install/uninstall and/or move equipment. Why You'll Love Working Here The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you'll enjoy: A collaborative and inspiring campus community Opportunities for learning and professional development Position GradeClassified 22 (A) Employment TypeFull time Total Rewards Package / What We Offer There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy: - Comprehensive benefit package - Oregon PERS contribution - Tax deferred annuity program and a deferred compensation program - Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions - Free access to the sport centers / campus gymnasiums, performing arts, and cultural events - Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events - Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email ******************* if you have any questions. How We Determine Initial Salary Placement The first two steps of the range are: $64,734.00 to $66,678.00 annually. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity. Oregon Veterans' Preference in Public Employment Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation: Veterans: DD214 Disabled Veterans: DD214 and Letter from the Department of VA Notice of the Availability of the Annual Security Report Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices. PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background CheckPlease note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.Contact PCC at *************** if you have questions

Scheduled Hours37.5The Office of Technology Management at Washington University in St. Louis is looking to fill the following positions: - Licensing Associate - Senior Licensing Associate These positions are responsible for supporting the workload of the Business Development Directors and Business Development Associates for Physical Sciences, Engineering, and Biomedical Engineering with respect to assessing technology, marketing technologies, and negotiating license agreements.Job Description Primary Duties & Responsibilities: Completes Technology Assessment and Commercial/Patent Reassessment on assigned invention disclosure within established departmental time frames. This assessment should include an evaluation of patentability and commercial opportunity. Recommendations will be made on appropriate IP protection (patent or copyright) and patent conversions. Works with legal counsel to protect intellectual property either through patenting or other proper tactics for assigned portfolio. Works directly with departmental patent coordinator and internal legal counsel (OGC) on patent costs and filing tactics with outside patent law firms. Develops marketing materials and website information on IP-protected cases. Markets IP and establish contacts with potential licensees. Manages IP portfolio and decisions on future license potential. Negotiates key terms and executes simple license agreement with licensee. Manages a portfolio of existing licenses with respect to technology development, milestones and non-financial terms of the licensees. Working Conditions: Job Location/Working Conditions Normal office environment Physical Effort Typically sitting at a desk or table Equipment Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: Master's degree or combination of education and/or experience may substitute for minimum education. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: No specific work experience is required for this position. Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This JobRequired Qualifications: Minimum of Bachelor's degree in engineering or an advanced degree (MS or PhD) in physical sciences. Two years of experience in a university tech transfer office. Preferred Qualifications: Advanced degree (MS or PhD) in biomedical engineering, engineering, or physical sciences. Understanding of technology evaluation, patents, contracts, marketing, and licensing activities, either in a university or private industry. Some business experience or a Master of Business Administration (MBA) degree. Ability to assess the commercial potential of emerging technologies. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Business, Commercial Developments, Communication, Contracts, Customer Service, Prioritization, Technology Licensing, Technology Transfer, US Patent, Workload ManagementGradeG13Salary Range$65,900.00 - $112,700.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

This recruitment is open until filled and will be used to fill a non-permanent, part-time, hourly position that will work no more than 69 hours per month. South Puget Sound Community College (SPSCC) seeks highly motivated and qualified candidates to fill a part-time vacancy as an Instruction and Classroom Support Technician 1 to support the Culinary Arts/Applied Technology division. South Puget Sound Community College's mission is to support student success in postsecondary academic transfer and workforce education that responds to the needs of the South Sound region. The ICST 1 directly supports student learning in the Culinary Arts Program through coaching and assisting students in developing hands-on culinary skills. The ICST 1 assists with the preparation, maintenance, and operation of equipment used in the Culinary Arts instructional kitchen. South Puget Sound Community College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. A firm understanding of anti racist policy development coupled with the skills to eliminate barriers that harm underrepresented people is a college requirement. The students that we serve come from a variety of backgrounds. On average, 43% of SPSCC students are people of color. We strongly encourage members of the underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district. And if that isn't enough? We also offer: * A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work, depending on position and college needs * Fine dining in the Percival Room, offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs * The Clipper Coffee Corner serving Batdorf & Bronson coffee and a selection of delicious food items from our baking/culinary students * A brand new Health & Wellness Center * FREE Bus service every 15 minutes to downtown Olympia and beyond * FREE parking on our campuses - permits are not required * On-campus child care * Percival Creek, which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon that pass through each fall * Many walking paths that are marked and on nicely paved sidewalks * SPSCC promotes wellness with a variety of different workshops and events on campus * Lots of activities with our Artist & Lecture series, which are FREE for staff and faculty * Many community events in the Kenneth J. Minnaert Center for the Arts * Employee Resource Groups (ERGs)offer SPSCC employees an opportunity to gather and connect around issues that define them personally and affect their work at the College, as well as their professional development. Current Employee Resource Groups include: * Staff and Faculty of Color (SFOC) ERG - an employee network that strives to create an intentional and relational foundation for community and trust building across different groups through shared values. * The LGBTQIA+ ERG creates a space for LGBTQIA+ staff and faculty at the college to share resources, build support and community, and work towards greater equity and accessibility. Essential Function- Provide instructional and student lab support Tasks include: * Assists instructors in lab work. * Helps with vocational training activities and maintains discipline while instructors give individual attention to students. * Prepares materials for use in the kitchen laboratory. * Sets up assignments, equipment and/or demonstration apparatus for classes. * Confers with instructors in establishing and developing assignments. * Assists instructors in demonstration of tools, equipment, machinery, apparatus, materials, and food preparation techniques. * Modifies equipment, materials and programs as required for individual instructors. * Assists students and instructors in selecting correct tools and materials. * Assists with maintaining the cleanliness of the lab environment. * Coordinates with both Culinary Arts and Baking and Pastry Arts faculty members to estimate quantity and quality of supplies and materials needed for lab classes. * Monitors and maintains adequate stock levels on a weekly basis, communicating inventory information to Culinary Arts and Baking and Pastry Arts teams. * Orders weekly supplies for courses in coordination with Food and Beverage Arts Program Manager. * Consults with Food and Beverage Arts Program Manager regarding available funds for supplies. * Receives materials and supplies used in classes. Minimum Qualifications: * Six months to two years of full-time experience/training in the appropriate discipline. OR Equivalent education/experience. * WA State Food Handlers Card Applications must be completed online and include the following attachments: * Cover letter addressed to the Screening Committee, highlighting your ability to perform the responsibilities and competencies described in the job posting. * Current Resume showing all educational and professional experience, which demonstrates how you meet the minimum and any preferred qualifications. Top candidates will be notified directly to interview for this position. Selection will be based on the applicant's knowledge, skills, and abilities to perform the duties listed in this job posting as identified in the materials requested above. Applications with comments directing the reader to see attachments will be considered incomplete. Veterans Preference Applicants who meet the minimum qualifications and wishing to claim Veterans Preference should redact their personally identifiable information from a copy of their United States Department of Veterans Affairs honorable discharge documentation and email to ********************** with the job number for which they are applying in the subject line. Condition of Employment Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment. Conditions of Part-Time Employment Non-permanent employees under the provisions of WAC 357-19-435 are only authorized to work up to a maximum of 1,050 hours in any twelve (12) consecutive-month period from the original date of hire. Employment with the college could end at any time. South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator South Puget Sound Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, Samantha Dotson, Executive Human Resource Officer /Title IX Coordinator, ************, ***************, Building 25, Room 220, 2011 Mottman Rd SW, Olympia, WA 98512; South Puget Sound Community College is a smoke-free/drug free environment. Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at **************.

Heard is looking for a detail-oriented Technical Support Specialist to serve as the technical backbone of our Customer Experience team. The Technical Support Specialist will bridge the gap between our customers and our product, providing specialized technical troubleshooting and occasional frontline customer support. You'll get hands-on in the product, learning the ins and outs to operate as the go-to technical resource for both customers and internal teams. This position will handle day-to-day customer inquiries while taking ownership of complex technical issues that require deep expertise. You'll break down complex problems methodically until they're either resolved or thoroughly documented for our Product and Engineering teams to address. Beyond resolving individual tickets, you'll curate and manage our bug tracking and feature request pipeline. Attention to detail and clear communication are essential as you transform customer feedback into meaningful, actionable bugs and feature requests. When not actively resolving technical support tickets, you'll supplement frontline customer support and contribute to documentation development, internal process optimization, QA testing for new features, and training preparation-all focused on elevating the customer experience. Location Note: Candidates in Pacific, Mountain, or Central US time zones are preferred.What you'll do: Provide Expert-Level Technical Support: Serve as the escalation point for complex technical issues from bookkeeping, accounting, and tax support teams, while providing occasional frontline customer support through email, phone, and other support channels Deliver Real-Time Assistance: Conduct live phone and video support sessions for customers requiring urgent help Manage Technical Pipeline: Analyze, prioritize, and escalate bugs and feature requests to Product and Engineering teams with clear, actionable documentation Drive Issue Resolution: Work hands-on with technical teams to troubleshoot and resolve complex customer issues and product bugs Partner Cross-Functionally: Collaborate with Engineering, Product, and integration partners to resolve customer-impacting issues and drive product improvements Ensure Quality Standards: Serve as the technical authority for support escalations and act as the go-to technical resource for internal teams Build Knowledge Resources: Develop and maintain comprehensive internal and customer-facing technical documentation in partnership with Knowledge Management You might be a fit if you possess: Communication Excellence: Outstanding written and verbal communication skills with the ability to explain complex technical concepts clearly to both technical and non-technical audiences Technical Support Background: Proven experience in technical support, ideally within a fast-paced B2B SaaS environment Problem-Solving Agility: Ability to think critically, master complex products quickly, and develop creative solutions to customer challenges Technical Troubleshooting: Experience documenting detailed replication steps for complex issues and collaborating with Engineering and Product teams to drive resolution QA Mindset: Demonstrated ability to ensure quality in escalated customer requests and bug reporting with attention to detail Web Application Expertise: Strong understanding of best practices for troubleshooting frontend/backend issues and API integrations (REST, SOAP, GraphQL, etc.) Integration Experience: Hands-on experience supporting third-party integrations such as Plaid, Stripe, or similar financial/payment platforms Tool Proficiency: Familiarity with modern support platforms such as Zendesk, Salesforce Service Cloud, or Help Scout Compensation is variable and is subject to a candidate's personal qualifications and expectations. Heard is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply! Heard participates in the U.S. Department of Homeland Security's E-Verify program to confirm the employment eligibility of all newly hired employees. For more information please check out E-Verify

The Technology Support Specialists primary focus is to support and maintain FLCC end user technology such as desktops laptops tablets printers and classroom technology for students faculty and support staff The Technology Support Specialist will work as a member of a team of support specialists responding to IT Helpdesk Tickets relating to end user technology The Technology Support Specialist will carry out system replacements based on the life cycle replacement schedules andor as needed FLCC is committed to diversity equity and inclusion and strives to provide an environment that embodies these principles We strive to attract talented personnel from diverse backgrounds and traditions particularly of race and ethnicity gender gender identity sexual orientation nationality culture religion worldview and physical and mental abilities As such applicants from historically under represented groups are highly encouraged to apply Qualifications Educational Background Associates degree in an IT related field is required Bachelors degree preferred Experience 1 to 2 years experience supporting a technology rich and diverse environment Experience and knowledge of one or both of Microsoft andor Apple applications and operating systems required Experience in a managed device environment preferred Special Skills Preferred qualifications include experience managing both Apple and Windows devices as well as familiarity with classroom technologies such as projection systems and collaboration tools like WebEx Zoom Teams and other similar platforms used in educational settings A basic understanding of networking concepts including Wi Fi LAN and VPN is also preferred Experience with IT in a Higher Education setting strongly preferred A commitment to ongoing professional development and staying up to date with emerging technologies is highly valued Additionally the ability to handle multiple priorities in a fast paced environment is essential Essential Functions Demonstrates a customer focused attitude with strong attention to detail ensuring timely effective resolution of issues Applies excellent analytical and diagnostic skills to resolve issues quickly and escalate when necessary collaborating with the IT team to ensure issues are fully resolved Designs and configures desktop software setups plans system upgrades and ensures proper configuration for both employee and student desktop and laptop systems Provides end user support for all technology related needs Uses device management tools eg JAMF SCCM InTune to ensure all devices are properly installed with required software for enterprise and instructional purposes Troubleshoots and resolves issues with classroom technology including document cameras instructor PCs SmartBoards flat panel TVs projectors Hyflex camerasmics PowerPoint sharing and clickers Supports the FLCC student laptoptablet loaner program by assisting students coordinating with the Helpdesk Specialist to track inventory and ensuring devices are properly distributed and returned as part of College programs Ensures all technology is accounted for in the FLCC Inventory and asset tracking system updating inventory according to the colleges lifecycle replacement plan Uses scripting tools to automate daily tasks where applicable Assists faculty in utilizing instructional technology and classroom learning tools such as VRAR Poll Everywhere Hyflex systems and collaboration tool recordings Follows best practices to safeguard college owned devices from cyber threats Investigates complex issues collaborates with IT staff from other SUNY institutions and evaluates potential solutions to design effective and proven strategies Supervises student interns providing guidance and support Utilizes the Helpdesk Ticketing system working with IT Helpdesk staff to ensure all necessary details are captured for each new ticket Demonstrates flexibility in work schedule and locations as needed Physical Requirements In accordance with the Americans with Disabilities Act this job description contains only qualifications that are required with or without a reasonable accommodation Capable of using a computer for extended periods Frequently travels to different areas of the building and bends to assist with equipmentsetup Able to lift up to 20 pounds to assist with various office tasks Able to communicate ideas and information clearly so others can understand ensuring accurate exchange of information in all situations Benefits and salary range Competitive starting salary in the range of 48847 to 51289 and is commensurate with qualifications NYS retirement or Optional SUNY Retirement Program SUNY Voluntary Savings Plan Comprehensive Health and Dental Insurance through Excellus BCBS FSA 21 days of annual leave 12 sick days and 135 holidays annually FLCC Tuition Waiver for employee and dependents Tuition assistance 4 year institutions Special Notes Visa sponsorship is not available for this position If you currently need sponsorship or will need it in the future to maintain employment authorization you do not meet eligibility requirements Application Instructions Applicants interested in applying MUST submit the following documents via online ResumeCv Cover letter Applications will only be accepted online Finger Lakes Community College does not discriminate against any employee applicant for employment student or applicant for admission based on an individuals race color national origin religion creed age disability sex gender identification gender expression sexual orientation familial status pregnancy predisposing genetic characteristics military status veteran status domestic violence victim status criminal conviction or any other category protected by law The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education

The Technology Support Specialist's primary focus is to support and maintain FLCC end-user technology such as desktops, laptops, tablets, printers, and classroom technology for students, faculty and support staff. The Technology Support Specialist will work as a member of a team of support specialists, responding to IT Helpdesk Tickets relating to end-user technology. The Technology Support Specialist will carry out system replacements based on the life-cycle replacement schedules and/or as needed. FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply. Qualifications: Educational Background: Associate's degree in an IT related field is required, Bachelor's degree preferred. Experience: 1 to 2 year's experience supporting a technology rich and diverse environment. Experience and knowledge of one or both of Microsoft and/or Apple applications and operating systems required. Experience in a managed-device environment preferred. Special Skills: Preferred qualifications include experience managing both Apple and Windows devices, as well as familiarity with classroom technologies such as projection systems and collaboration tools like WebEx, Zoom, Teams, and other similar platforms used in educational settings. A basic understanding of networking concepts, including Wi-Fi, LAN, and VPN, is also preferred. Experience with IT in a Higher Education setting strongly preferred. A commitment to ongoing professional development and staying up-to-date with emerging technologies is highly valued. Additionally, the ability to handle multiple priorities in a fast-paced environment is essential. Essential Functions: Demonstrates a customer-focused attitude with strong attention to detail, ensuring timely effective resolution of issues. Applies excellent analytical and diagnostic skills to resolve issues quickly and escalate when necessary, collaborating with the IT team to ensure issues are fully resolved. Designs and configures desktop software setups, plans system upgrades, and ensures proper configuration for both employee and student desktop and laptop systems. Provides end-user support for all technology-related needs. Uses device management tools (e.g., JAMF, SCCM, InTune) to ensure all devices are properly installed with required software for enterprise and instructional purposes. Troubleshoots and resolves issues with classroom technology, including document cameras, instructor PCs, SmartBoards, flat-panel TVs, projectors, Hyflex cameras/mics, PowerPoint sharing, and “clickers.” Supports the FLCC student laptop/tablet loaner program by assisting students, coordinating with the Helpdesk Specialist to track inventory, and ensuring devices are properly distributed and returned as part of College programs. Ensures all technology is accounted for in the FLCC Inventory and asset tracking system, updating inventory according to the college's lifecycle replacement plan. Uses scripting tools to automate daily tasks where applicable. Assists faculty in utilizing instructional technology and classroom learning tools such as VR/AR, Poll Everywhere, Hyflex systems, and collaboration tool recordings. Follows best practices to safeguard college-owned devices from cyber threats. Investigates complex issues, collaborates with IT staff from other SUNY institutions, and evaluates potential solutions to design effective and proven strategies. Supervises student interns, providing guidance and support. Utilizes the Helpdesk Ticketing system, working with IT Helpdesk staff to ensure all necessary details are captured for each new ticket. Demonstrates flexibility in work schedule and locations as needed. Physical Requirements: In accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation. Capable of using a computer for extended periods. Frequently travels to different areas of the building and bends to assist with equipmentsetup. Able to lift up to 20 pounds to assist with various office tasks. Able to communicate ideas and information clearly so others can understand, ensuring accurate exchange of information in all situations. Benefits and salary range: Competitive starting salary in the range of $48,847 to $51,289 and is commensurate with qualifications NYS retirement or Optional SUNY Retirement Program SUNY Voluntary Savings Plan Comprehensive Health and Dental Insurance through Excellus BCBS FSA 21 days of annual leave, 12 sick days, and 13.5 holidays annually FLCC Tuition Waiver for employee and dependents Tuition assistance - 4-year institutions Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Application Instructions: Applicants interested in applying MUST submit the following documents via online: Resume/Cv Cover letter Applications will only be accepted online. Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.

High School FWPS Student - School Year 25/26 Technology Intern JobID: 11816 Interns, At Will & Agency/High School Student Interns Date Available: 12/05/2025 Hours per Day: 2 hours per day with additional hours at peak times during the year. Days of the Week: Monday,Tuesday,Wednesday,Thursday,Friday Additional Information: Show/Hide SALARY: $16.66 Per Hour POSITION SUMMARY The FWPS ITS Department Student Tech position is designed for the high school student who is interested in Information Technology. High school students can apply to this program when they are 16 years old. * A high school intern fills a temporary position with the ITS Department that: * Provides NO benefits * Provides mileage reimbursement * Provides on the job training, certification opportunities and knowledge sharing ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Responsible for supporting the ITS team in the deployment, maintenance, test and repair of mobile and desktop hardware, software and other systems. * Responsible for troubleshooting issues with equipment not limited to but including printers, computers, projectors, interactive whiteboards, large screen displays and peripheral devices. * Deploy operating system images, software updates and online services. * Participate in professional development and certification initiatives supporting the ITS intern program. * Perform clerical and support functions in the ITS department. * Provide onsite and remote support at schools, district offices, departments and at special events. * Train others in the use of technologies. * Provide detailed documentation of customer contact through the ticketing system to ensure proper follow through and completion of customer requests. * Reliability and punctuality with regard to scheduled working hours is critical. * Assist in the creation and maintenance of all relevant procedures and solutions in our knowledgebase. * Other duties as assigned. REQUIRED QUALIFICATIONS: Education and Experience Must be a currently enrolled in a FWPS high school ADDITIONAL REQUIREMENTS: Complete the online application and upload a resume Complete the Disclosure Statement - upon hire Complete the signed Parent Permission Form - upon hire Basic computer knowledge and willingness to learn PREFERRED QUALIFICATIONS: Valid Washington State driver's license, proof of current auto insurance and a dependable vehicle. Have a dependable vehicle CONDITION OF EMPLOYMENT: Criminal background check Work scheduled hours on a consistent basis Have dependable transportation to and from work KNOWLEDGE OF: ITS interns must take direction well and be motivated self-starters. They must be open and excited to learn new technologies. They must have strong communication skills, both written and oral. They should be customer service-oriented and learn techniques to best serve customers. ABILITY TO: Effective time-management and self-management skills Perform multiple tasks and have attention to detail to complete assigned tasks Assist ITS staff with projects Learn procedures, processes and use of computer equipment Work effectively and efficiently under pressure Work as part of a team Exercise discretion and maintain confidentiality Comply with security practices and procedures relating to data, software, services and hardware Utilize good judgement Work independently with moderate supervision Demonstrate motivation to succeed Work in a fast paced environment Operate a variety of modern office equipment including microcomputers and related software Meet responsibilities in a punctual and reliable manner Perform job responsibilities with or without reasonable accommodations REQUIRED KNOWLEDGE, SKILLS AND ABILITIES RELATED TO CULTURAL COMPETENCE AND EQUITY: Knowledge/awareness of own cultural identity and how this influences behavior, and desire to learn about the cultural identity of others. Ability to establish and nurture an environment that promotes cultural competence and equitable treatment of staff, students, and patrons of the District. Ability to understand and hold self and others accountable for promoting the Federal Way Public Schools' commitment to "Each Scholar: A Voice. A Dream. A Bright Future." Ability to recognize that each person is a unique individual even as we celebrate their group cultural heritage. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will regularly stand and walk, bend neck and back, use hands for repetitive grasping and pushing/pulling. The employee will constantly be required to sit for extended periods of time and use a computer screen and keyboard. The employee may occasionally be required to squat, kneel, and use hands for fine manipulation, climb stairs/ladder, lift and reach overhead, and lift/carry. The employee must constantly lift/carry up to 10 pounds and must frequently lift /carry up to 20 pounds. The employee will occasionally lift/carry a maximum of 40 lbs. The employee is occasionally required to push/pull a maximum weight of 200 lbs. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in indoor conditions and outdoor, inclement weather conditions when delivering equipment to school locations. This position regularly works near video display. The noise level in the work environment is usually moderate. The employee is required to travel to various locations. WORK SCHEDULE Days of the Week: Monday, Tuesday, Wednesday, Thursday, Friday Shift Times: Monday - Friday, 2 hours per day with additional hours at peak times during the year. REPORTING RELATIONSHIP This position reports to, and is evaluated by the Client Support Services Manager REPRESENTATION At Will temporary employee LEVEL OF COMPENSATION $16.66 per hour CLASSIFICATION HISTORY Created August 2018 Disclaimer The preceding list is not exhaustive and may be supplemented as necessary. The statements contained herein reflect general details as necessary to describe the principal functions of this job, the scope of responsibility and the level of knowledge and skills typically required, but should not be considered an all-inclusive listing of work requirements, skills or duties so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time as needed. All employment open positions are made available on a nondiscriminatory basis without regard to race, color, creed, religion, sexual orientation, national origin, gender, age, disability or veteran status. Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not intended to include, every possible activity and task performed by every specific employee.

Shift: Approx.7:00 a.m. - 5:00 p.m. (8 hour staggered shifts subject to change based on the needs of the organization) Salary/Hourly rate: $36.30/hour (SC11SEIU Salary Schedule) This position is eligible for membership in the Service Employees International Union No. 925 (SEIU). SUMMARY Under supervision, responds to helpdesk tickets for a wide variety of simple-to-complex technology problems on standard and non-standard district technology including networked computers, software, classroom and meeting room hardware, and other instructional and business system technology. Installs, removes, and repairs software and hardware. Performs technology deployments, moves, updates, and maintenance. PRIORITY APPLICATION DATE: This position is open until filled with first consideration given to applications received by December 1, 2025 EDUCATION, EXPERIENCE AND CERTIFICATION REQUIREMENTS: * High school diploma or equivalent required. * Technology degree or certification recommended * A+ or N+ or other MCDST track certification recommended or equivalent experience * WA State driver's license * Must pass criminal background check. WORKING ENVIRONMENT: This job is performed in a temperature controlled office environment. May travel between multiple buildings. The usual and customary methods of performing the functions of this job require the following physical demands: Frequent keyboarding and mousing throughout shift. Occasionally sit, twist, and lift, occasionally carry up to 40 pounds, occasionally climb a ladder and/or reach above shoulder level. Generally the job requires 40% sitting, 15-25% walking, and 35-45% standing. External and Internal Applicants: Submit an online application @ ****************************** and apply to this posting. A letter of interest and resume are encouraged in addition to the application materials and should be uploaded to the application under the ATTACHMENTS page. You may attach up to three letters of recommendation if desired. FINALISTS WILL BE CONTACTED FOR AN INTERVIEW Please review LWSD Human Resources Employment Policies, which includes our non-discrimination policy. We are not able to sponsor employment at this time. Lake Washington School District is committed to building an inclusive, equitable, and welcoming environment for all students and staff. We welcome candidates from all backgrounds and life experiences who share our commitment to educational excellence and equity. We especially encourage applications from individuals who have been historically underrepresented in education. LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE. Attachment(s): * Technical Support Specialist - 2025.pdf

Technology/Computer Technician Position Title: IT Support Specialist Location Code: Administration Center Level Department: Jr. Technology Employee Status: Employee Revision Date: November 25, 2025 Full-time/Part time Status: Full-time FLSA Status: Exempt Working Period: 12 month Bargaining Unit Status: Excluded Date Approved by Board: QUALIFICATIONS: EDUCATION: Bachelor's degree and one year of IT work experience OR Associate's degree and three years of IT work experience OR Five years of IT experience with progressively more responsibilities A+ or equivalent certification TECHNICAL SKILLS: Experience with Microsoft and/or ChromeOS operating systems Ability to Troubleshoot Computer Hardware and Software Issues Must have Active Directory/Group Policy experience Ability to help teachers integrate technology in the classroom Experience with Google Admin Console Experience with PowerShell is desirable Experience with ClearTouch Interactive Panels is desirable Experience with imaging devices ANALYTICAL SKILLS: Ability to problem solve Ability to research information regarding technology concerns and questions Ability to prioritize assigned technology department tickets INTERPERSONAL SKILLS: Communicates well both orally and in writing Actively participates in meetings Works as a team member Works well under pressure PRIMARY FUNCTION: Provide fundamental support for application software, operating systems and equipment configurations. This includes the implementation and maintenance for software components, providing assistance in the development and assessment of hardware and software components, recommending optimum equipment and software configurations, and providing assistance to the general school population. The focus of this position is in the basic support function related to client and end user software, hardware, and peripheral equipment. GENERAL RESPONSIBILITES: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment: Log all Technology Department calls/emails in departments ticket system Completes, maintains and documents assigned department tickets User account management Installation, configuration and documentation of CPCSC technology software and hardware Performs preventive maintenance on department devices and peripherals Actively participates on project teams Performs other duties as assigned PERSONNEL AND TECHNOLOGY TEAM RESPONSIBILITES: Relates and works effectively with the technology team Relates and works effectively with the principals, and staff ADA Physical Demands: The physical demands here are representative of those that must be met by the employee to perform the essential duties and responsibilities of the position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires frequent changes in sitting, standing, and walking throughout the day. The employee may also need to do frequent bending and/or kneeling in order to reach technology components. The employee must frequently speak and hear as well as utilize the telephone and computer. The position requires ability to lift 50 lbs. climb ladders, crawl under and around furniture. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily works in climate-controlled office setting in a school environment. The noise level in the work environment is usually quiet. Scope: Position of Immediate Manager/Supervisor: Technology Helpdesk Coordinator

The primary responsibilities of this position include advising students and families with financial aid options and processing federal, state and institutional financial aid applications in accordance with federal, state and college regulations. The position is student-oriented, requiring some overtime at the beginning and ending of enrollment periods. This is a full-time, FLSA non-exempt position with all benefits including membership in the Public Education Employee Retirement System of Missouri (PEERS). All candidates must submit a completed online application at our website: ************************** A cover letter, resume/curriculum vitae, transcripts, and any other relevant documents should be uploaded with the application. Review of applications will begin immediately. Qualifications Qualified candidates must have a Bachelor's Degree or commensurate experience. The preferred candidate will possess knowledge of federal and state student financial aid programs (however training will be provided). This position requires excellent verbal, written, and interpersonal communication skills, organizational skills, problem-solving skills, and critical thinking skills. Additionally, the ideal candidate must be detail-oriented, have the ability to multi-task and work under pressure, maintain confidentiality, maintain accurate and complete records, and meet deadlines, complete projects accurately and on a timely basis, present a professional image in all telephone and personal contacts, and must have computer skills. Some travel to MACC's off-campus locations is required as well as attending periodic training conferences. Job Responsibilities * Advise and assist students with financial aid applications and other issues and concerns as they arise. Financial aid programs include, but are not limited to: Federal Pell Grant, Federal Student Loans, Missouri A+ Scholarship, Access Missouri Grant, MACC scholarships, etc. * Coordinate and award financial aid programs to eligible recipients by applying knowledge of federal regulations, institutional policies and procedures, and professional judgement. * Review financial aid applications, inform students of missing information (i.e. academic transcripts, tax documents, etc); correspond with students if they are not eligible for financial aid programs and assist them to resolve issues, when possible; review enrollment and degree audits to determine course eligibility for financial aid programs. * Collect, inspect, and process documentation required for "Verification" of a student's financial aid application (FAFSA) in accordance with federal regulations and IRS publications. * Calculate financial aid program eligibility and enter awards into various computer systems. * Conduct college planning/financial aid informational presentations to special groups, when needed. * Refer students to proper personnel for special services. * Collaborate with academic advisors and other Student Affairs staff concerning admissions, student enrollment, and other various services, as needed. * Collaborate with LARC staff to promote tutoring services. * Discuss tuition rates, payment deadlines, payment plan options, late registration fee, and refund policy. * Discuss withdraw procedures and consequences to various aid programs, Satisfactory Academic Progress guidelines, and Return of Title IV aid policy. * Assist instructors with class presentations involving financial aid and financial literacy topics. * Assist in the management of due dates for various federal and state reports, surveys, etc. * Computer data entry and other related duties as assigned. * Perform other duties as assigned.

Support Positions/Help Desk Technician Date Available: immediately Closing Date: when filled Description: IT Help Desk Technician needed, full-time position, 6.75 hours a day at Ross A. Lurgio Middle School beginning immediately. This is a school year only position. Job Summary: Assists students and staff with technical support and use of computer technology, software applications and related hardware. Assesses malfunctions of hardware and software applications. Assists with computer hardware and software installations. Performs routine and preventive maintenance of computer equipment. Qualifications: Associates degree or equivalent work experience. Application Procedure: Apply Online

This position is responsible for the implementation, building, training and support of Oracle Fusion HCM enterprise software infrastructures and application systems throughout the organization. The position will work closely with other departments staff to design, build, support, and train on the application. Performs some project coordination, develops requirements, provides application support/optimization, serves as the subject matter expert for the application, delivers end user training and a strong relationship with the end user community. Responsible for the implementation, build, train and ongoing support of enterprise software application systems. Responsible for the design and implementation of workflows for various enterprise software application systems. Deliver end user training. Creates and maintains different decision support reports. Provides day-to-day application support and optimization. Coordinates testing and user acceptance for application upgrades. Develops a relationship with different departments and areas and end users throughout the organization. Coordinate with vendor the mapping out of project requirements, system design, conversion and system development testing. Education: High School or GED 2 year/Bachelors Degree (Preferred) Experience: 3-5 years - proven experience supporting software applications Working experience supporting Oracle Fusion system (HCM module)

The Technology Support Specialist s primary focus is to support and maintain FLCC end-user technology such as desktops, laptops, tablets, printers, and classroom technology for students, faculty and support staff. The Technology Support Specialist will work as a member of a team of support specialists, responding to IT Helpdesk Tickets relating to end-user technology. The Technology Support Specialist will carry out system replacements based on the life-cycle replacement schedules and/or as needed. FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply. Qualifications: Educational Background: Associate s degree in an IT related field is required, Bachelor s degree preferred. Experience: 1 to 2 year s experience supporting a technology rich and diverse environment. Experience and knowledge of one or both of Microsoft and/or Apple applications and operating systems required. Experience in a managed-device environment preferred. Special Skills: Preferred qualifications include experience managing both Apple and Windows devices, as well as familiarity with classroom technologies such as projection systems and collaboration tools like WebEx, Zoom, Teams, and other similar platforms used in educational settings. A basic understanding of networking concepts, including Wi-Fi, LAN, and VPN, is also preferred. Experience with IT in a Higher Education setting strongly preferred. A commitment to ongoing professional development and staying up-to-date with emerging technologies is highly valued. Additionally, the ability to handle multiple priorities in a fast-paced environment is essential. Essential Functions: Demonstrates a customer-focused attitude with strong attention to detail, ensuring timely effective resolution of issues. Applies excellent analytical and diagnostic skills to resolve issues quickly and escalate when necessary, collaborating with the IT team to ensure issues are fully resolved. Designs and configures desktop software setups, plans system upgrades, and ensures proper configuration for both employee and student desktop and laptop systems. Provides end-user support for all technology-related needs. Uses device management tools (e.g., JAMF, SCCM, InTune) to ensure all devices are properly installed with required software for enterprise and instructional purposes. Troubleshoots and resolves issues with classroom technology, including document cameras, instructor PCs, SmartBoards, flat-panel TVs, projectors, Hyflex cameras/mics, PowerPoint sharing, and clickers. Supports the FLCC student laptop/tablet loaner program by assisting students, coordinating with the Helpdesk Specialist to track inventory, and ensuring devices are properly distributed and returned as part of College programs. Ensures all technology is accounted for in the FLCC Inventory and asset tracking system, updating inventory according to the college s lifecycle replacement plan. Uses scripting tools to automate daily tasks where applicable. Assists faculty in utilizing instructional technology and classroom learning tools such as VR/AR, Poll Everywhere, Hyflex systems, and collaboration tool recordings. Follows best practices to safeguard college-owned devices from cyber threats. Investigates complex issues, collaborates with IT staff from other SUNY institutions, and evaluates potential solutions to design effective and proven strategies. Supervises student interns, providing guidance and support. Utilizes the Helpdesk Ticketing system, working with IT Helpdesk staff to ensure all necessary details are captured for each new ticket. Demonstrates flexibility in work schedule and locations as needed. Physical Requirements: In accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation. Capable of using a computer for extended periods. Frequently travels to different areas of the building and bends to assist with equipmentsetup. Able to lift up to 20 pounds to assist with various office tasks. Able to communicate ideas and information clearly so others can understand, ensuring accurate exchange of information in all situations. Benefits and salary range: Competitive starting salary in the range of $48,847 to $51,289 and is commensurate with qualifications NYS retirement or Optional SUNY Retirement Program SUNY Voluntary Savings Plan Comprehensive Health and Dental Insurance through Excellus BCBS FSA 21 days of annual leave, 12 sick days, and 13.5 holidays annually FLCC Tuition Waiver for employee and dependents Tuition assistance 4-year institutions Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Application Instructions: Applicants interested in applying MUST submit the following documents via online: Resume/Cv Cover letter Applications will only be accepted online. Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual s race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.

Job Description Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society." St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst position will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high-level instructional and technical support for the academic and community functions of the College on the main campus and off-site location(s). ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: Meets with users to determine specifications and network configurations needed for new and existing software. Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software. Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues. Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information. Software installation on a network or standalone. Set-up, troubleshoots and ensures connectivity to the network by proper configuration. Record system documentation for technical procedures and/or training. Set-up and performs testing of software on new operating systems. Trainer for Tier 1 Technology Support Analysts. Provides basic audio/visual equipment maintenance. Provides media instruction for faculty, staff and community. Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer. Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.) Complies with IT procedure for reporting child pornography on SCC equipment. MINIMUM QUALIFICATIONS: Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience. Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge. Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions. Experience documenting standard operating procedures, processes, and other administrative functions. Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision. Conceptual knowledge of network and physical security principles. PREFERRED QUALIFICATIONS: Experience with PowerShell is preferred. Technical knowledge of a Windows and Mac operating system preferred. Knowledge of Active Directory preferred. Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred. St. Charles Community College is an Equal Opportunity Employer.

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society." St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst position will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high-level instructional and technical support for the academic and community functions of the College on the main campus and off-site location(s). ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: * Meets with users to determine specifications and network configurations needed for new and existing software. * Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software. * Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues. * Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information. * Software installation on a network or standalone. * Set-up, troubleshoots and ensures connectivity to the network by proper configuration. * Record system documentation for technical procedures and/or training. * Set-up and performs testing of software on new operating systems. * Trainer for Tier 1 Technology Support Analysts. * Provides basic audio/visual equipment maintenance. * Provides media instruction for faculty, staff and community. * Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer. * Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.) * Complies with IT procedure for reporting child pornography on SCC equipment. MINIMUM QUALIFICATIONS: * Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience. * Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge. * Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions. * Experience documenting standard operating procedures, processes, and other administrative functions. * Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision. * Conceptual knowledge of network and physical security principles. PREFERRED QUALIFICATIONS: * Experience with PowerShell is preferred. * Technical knowledge of a Windows and Mac operating system preferred. * Knowledge of Active Directory preferred. * Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred. St. Charles Community College is an Equal Opportunity Employer.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 220 Hutchison Rd, Rochester, New York, United States of America, 14620 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 400010 Neuroscience Work Shift: UR - Day (United States of America) Range: UR URC 208 H Compensation Range: $23.52 - $32.92 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: GENERAL PURPOSE Performs routine and non-routine duties requiring a high-level of administrative skills and proficiency for the Office of the Chair. Responsible for numerous departmental administrative details and duties requiring extensive experience with policies, procedures, and practices of the University. Supports the Neuroscience (NS) Department Vice Chair and Asst Director, Research Operations and their support staff by providing comprehensive staff assistance with day-to-day activities. This position involves providing executive support to the individuals detailed above. This includes handling highly confidential information, exercising independent judgment, and ensuring compliance with University, Del Monte Institute,and NS policies. Strong organizational and interpersonal skills are essential, as well as the ability to work collaboratively and manage competing professional demands. The assistant must maintain professionalism when interacting with various stakeholders, including university executives and other internal and external customers. Additionally, the role requires prioritizing tasks, managing multiple projects, maintaining confidentiality, and proficiency in Microsoft Office Suite and database management. Additionally, the assistant oversees the Chair's schedule, including travel arrangements and project deadlines, while prioritizing among competing demands. They function as a liaison to leadership, administrators, faculty, staff, students, and visitors on behalf of the Neuroscience Department, the Del Monte Institute and/or the University of Rochester, establishing and building positive working relationships with departments, agencies, and organizations. They arrange accommodations, plan and coordinate activities, and serve as a representative during guest visits. Furthermore, they coordinate and plan special events, seminars, workshops, and other activities for the Neuroscience Department or the Del Monte Institute. ESSENTIAL FUNCTIONS Anticipates the needs of the Chair/Directors and effectively communicates their instructions, preferences, and concerns to the relevant individuals. Tracks items requiring the Directors' attention, response, or planning, and regularly meet to review and discuss these matters. Following up promptly as directed, make recommendations, and serve as a liaison to ensure the appropriate information is relayed. Interacts with faculty members, administrative staff, University officials, and community contacts, to represent the Directors, conveying instructions, decisions, or concerns as needed. Evaluate, review, and gather background information on requests for action, referring them to other administrative staff when appropriate, and corresponding directly when necessary. Undertaking special projects as they arise, demonstrate autonomy in responding to emails, preparing confidential correspondence, and maintaining pertinent filing. Manages the calendar for the leadership team (LT). Using independent judgment, makes scheduling decisions based on knowledge of priorities and other time commitments and obligations. Using considerable independent judgement, chooses or recommends among competing demands for time. Acts as gatekeeper for in-person meetings, greets attendee(s), and provides time checks as needed to keep the LT on schedule. Receives mail and telephone calls on behalf the LT. Screens, analyzes, prioritizes, and responds to all items as appropriate. Makes frequent and extensive travel arrangements for DMIN Director (domestic and internationally). Prepares itineraries. Maintains a tracking record of DMIN Director's past and upcoming travel schedule/planning/arrangements. Directs, plans and coordinates meetings with others internally and externally, including arranging meeting facilities and equipment. Arranges frequent special events and faculty candidate visits. Coordinates, publishes, and distributes itineraries. Greets and assists visitors and speakers. Process expense reimbursements for the LT. May hold a purchasing card (P-Card) for the administrative office. As a recipient of a P-Card, follows all rules, regulations and policy associated with a P-Card. Donor Gift Support: Builds, implements, updates, and maintains data management tools to enable timely and accurate tracking and reporting of gift activity. Develops, implements, and executes a letter-writing protocol for the timely / periodic / ongoing acknowledgement and thanking of gifts received. This includes writing of thank you letter templates appropriate for various types and levels of gifts and customizing when appropriate for maximum relevance and effectiveness. Analyzes those who are frequent givers. Reports quarterly on donations to LT. Other projects and job duties as assigned. MINIMUM EDUCATION & EXPERIENCE Associate's degree Required Bachelor's degree Preferred 3 years related work experience including at least 1 year in an executive administrative capacity in an academic office or project management, or the equivalent experience in business, Required Or equivalent combination of education and experience Required KNOWLEDGE, SKILLS AND ABILITIES Proficient in Outlook, navigating through the Internet. Required Proficient in Microsoft Office Suite, specifically Excel, Word, PowerPoint. Required Proven ability to interact with all levels of faculty and staff in a professional manner. Required Excellent interpersonal and communication skills, including written communication, and focused on customer service. Required Demonstrates initiative and resourcefulness in managing priorities and takes responsibility for accomplishing their work. Required Strong attention to detail, proofreading ability, and the ability to always maintain confidentiality and strong organizational skills Required Development of dynamic PowerPoint slides for non-scientific talks Preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.