Senior Associate jobs at University of Virginia

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. + General Expectations: + Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. + Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. + Maintains privacy during all interactions including check-in. + Independently takes calls, schedules and registers patients. + Completes requests for service and associated tasks following established timelines. + Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. + Answers telephones, screens calls, confirms appointments, and maintains appointment schedule + Refers callers to appropriate individuals, and provides routine information following established procedures. + Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. + Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. + Working with management and care team to help resolve scheduling conflicts and issues. + Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. + Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. + Achieves expected metric targets applicable to scheduling and registration + Scheduling: + Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. + Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. + Maintain and demonstrate effective and accurate scheduling skills including following established processes. + Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. + Registration, Check-In and Check-out: + Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly + Prints medication lists and gives them to the patient/family for review during check-in + Promptly and accurately updates patient tracking system + Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, + Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. + Customer Service & Patient Experience: + Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. + Demonstrates exceptional customer service both for in-person and telephone activities. + Maintains a positive attitude when speaking with customers and internal and external service representatives. + Optimizes listening skills to address customer requests and needs. + Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. + In addition to the above job responsibilities, other duties may be assigned. **MINIMUM REQUIREMENTS (Access Associate)** Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. **MINIMUM REQUIREMENTS (Senior Access Associate)** Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. **PHYSICAL DEMANDS** Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. _The_ _University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

NORC at the University of Chicago seeks a Senior Associate with health care expertise to join the Health Care Strategy Department. This unit supports a range of health care companies and stakeholders, including health plans, providers, disease groups, federal and state governments, associations, and foundations. This position reports to a Director within Health Care Strategy. The successful candidate will play a significant role in assisting a world-renowned non-profit research organization to meet the challenges of a rapidly evolving research landscape. The Senior Associate must thrive in a fast-paced environment and quickly comprehend and act on changing priorities when necessary. NORC is seeking a candidate who wants to come to work every day energized and ready to add value through hard/smart work, critical thinking and creative insights. This candidate will join a cohesive and motivated team that likes to have fun while doing great work. This is also a team that takes an active role in mentoring staff so that they successfully develop their careers over the long time. NORC recognizes that talented and skilled researchers live throughout the U.S. and actively supports remote work arrangements. DEPARTMENT: Health Care Strategy NORC's Health Care Strategy Department delivers consulting, data analysis, and research services to health care industry clients, including plans, providers, associations, foundations, long-term care, and disease groups. We are a new, rapidly-growing business line within a well-established research institution. HCS experts guide critical decision-making in business and policy by translating complex information into actionable knowledge. We work closely with our clients to ensure our work is targeted, scalable, and impactful. Our services include policy analysis, data analytics and visualization, predictive modeling, consumer research, custom surveys, and program evaluations. RESPONSIBILITIES: Supports quantitative and qualitative projects for health care clients working closely with senior staff. Conducts original research, literature reviews, and analysis on critical health care issues. Engages directly with client contacts to support project management functions, including meeting scheduling and updates on project timelines and budgets. Creates original drafts of deliverables in Word, PowerPoint, and Excel with strong executive summaries, clear and concise writing, and visual appeal. Collaborates with colleagues across NORC to coordinate on projects or engage experts for input on project work. Manages individual assignments effectively, including appropriate prioritization of activities and on-time delivery REQUIRED SKILLS: Bachelor's degree from an accredited college or university. Masters Degree preferred. At least 2 years work experience in health care research or consulting Strong interpersonal skills and ability to work effectively with multiple departments, stakeholders, and internal and external clients Excellent written and verbal communication skills, as well as strong active listening skills. Strong critical thinking skills Must be able to work with minimal supervision and have well-developed problem-solving and decision-making skills Results driven, self-starter who thrives in a fast-paced, rapidly evolving work and market environment Must be flexible and able to able to prioritize and manage multiple projects with solid performance/results Demonstrated project management experience Must be a team player who has a proven ability to work with multiple layers of the organization (including C-level executives) Proficiency with Microsoft Office, with a particular expertise in Word, PowerPoint, and Excel Proficiency with content management processes and tools, SharePoint experience a plus Attention to detail Basic knowledge of graphic design programs such as InDesign or Photoshop is preferred Experience in and passion for nonprofit/public sector communications is preferred. WHAT WE DO: NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge. WHO WE ARE: For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we're known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale. EEO STATEMENT: NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics. #LI-MS1 #LI-Remote

Department: College of Science Classification: Administrative Faculty Job Category: Administrative or Professional Faculty Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: Hybrid Eligible Sponsorship Eligibility: Not eligible for visa sponsorship Salary: Salary commensurate with education and experience Criminal Background Check: Yes About the Department: The Office of Strategic Initiatives, Innovation, and College Affairs within the College of Science will advance the college's mission through visionary leadership, strategic planning, and cross-functional collaboration. The unit is responsible for identifying and implementing transformative initiatives that enhance academic excellence, student and faculty success, and community engagement. It serves as a catalyst for interdisciplinary collaboration, institutional alignment, and continuous improvement, ensuring the college remains responsive to emerging trends in science education. About the Position: The Senior Associate Dean for Strategic Initiatives, Innovation, and College Affairs will be a vital member of the Mason Science executive leadership team. This position is charged with the planning, execution, and continuation of strategies for innovation and excellence in the areas of academic, student, and faculty affairs, strategic enrollment management, and community engagement. This position additionally serves as the college's deputy, acting for the Dean when the Dean is unavailable. Responsibilities: College Affairs Leadership and Operations * Oversees the college affairs functions and offices in the position portfolio; * Ensures continuous alignment with the college's mission and strategic plan, monitoring progress and evaluating performance; * Oversees the college's strategy for development, implementation, and evaluation of academic programs and student support; * Oversees the college's enrollment management strategy, including setting both new and continuing student targets, recruitment, marketing, admissions, and student support and retention; * Oversees the college's strategy and processes for faculty recruitment, hiring, development, and performance evaluation; * Manages direct reports to ensure collaboration and continuity among them and their associated teams; * Serves as a liaison between the Dean's Office and academic departments to ensure alignment and effective implementation of initiatives; and * By request, attends meetings and directs the college on the Dean's behalf. Strategic Initiatives and Innovation * Leads the implementation and assesses progress of strategic initiatives as identified in the college's strategic plan, as well as related initiatives as directed by the Dean; * Promotes a culture of innovation and collaborates with stakeholders to identify and assess emerging strategic opportunities for the college; * Monitors progression toward goals, including data analysis and tracking of key performance indicators; and * Supports the development of interdisciplinary programs, new academic offerings, and cross-unit collaborations. Internal and External Relations * Collaborates with the college's research, business operations, advancement and communications teams to support and promote the college's initiatives and achievements; * Represents the college in university-wide committees and task forces; * Fosters collaborative and transparent communication, both internal and external to the college; and * Oversees special projects and performs other related duties as assigned by the Dean. Required Qualifications: * Terminal degree in a related field; * Substantive leadership experience in higher education (or similarly complex organization), such as department chair, associate dean, or equivalent administrative role (typically five or more years); * Demonstrable experience with the formulation and execution of strategic, high-level initiatives proven impactful for stakeholders; * Experience as associate professor or higher with ability to meet tenure requirements; * Experience effectively managing large teams; * Experience using data to glean insights about plans or operations; and * Significant record of timely, clear, and professional communication and collaboration skills (e.g., leading or co-chairing cross-functional committees or task forces). Proven ability to: * Lead strategic, high-level initiatives (e.g., program launches, cross-unit collaborations, institutional planning efforts) with demonstrable positive outcomes; * Manage complex projects (e.g., coordination across multiple groups/units); * Foster the professional development of direct reports; * Leverage data to formulate insights and execute college-wide or otherwise large-scale action plans; and * Communicate complex ideas clearly and effectively. Preferred Qualifications: * Significant experience as strategic academic leader, including leadership roles at the college, school, and/or university level; * Demonstrable experience with change management across teams; * Demonstrable experience building high-performing teams that work together to achieve impactful goals; and * Experience collecting and managing data. Demonstrable knowledge of: * Higher education trends, especially in STEM fields (e.g., experiential learning, workforce/market demands); * Change management and organizational development; * Budget and resource management; and * State, accreditor, and university policy compliance. Instructions to Applicants: For full consideration, applicants must apply for the Senior Associate Dean for Strategic Initiatives, Innovation, and College Affairs at ********************** Complete and submit the online application to include three professional references with contact information, and provide a cover letter and CV for review. Posting Open Date: November 5, 2025 For Full Consideration, Apply by: December 5, 2025 Open Until Filled: Yes

Faculty are essential to Liberty University's mission of Training Champions for Christ. It is expected that a faculty member model a personal commitment to the goals and values of Liberty University, engage in an active commitment to, and experience of, personal spiritual formation within a biblically informed Christian worldview. Faculty should view their teaching, engagement with students, and scholarship as a means to a significant educational end. They should strive to employ a variety of techniques for the development of good learning conditions, view each student as a unique individual, and insofar as it is possible, provide for individual differences, abilities, and interests. The Senior Associate Dean (SAD) reports to the Dean of LUCOM and is responsible for oversight and management of academic and clinical operations of the COM, which includes curriculum development, maintenance, delivery, and assessment in OMS I, II, III, and IV, and related curricular activities; student, faculty, staff, and resident/fellow research engagement and the production of scholarly activity; compliance with accreditation requirements; budgetary oversight; and engagement of the respective teams in the strategic plan of the COM. The SAD directly supervises the Associate Dean for Clinical Affairs and GME, the Associate Dean for Academic Affairs and Curriculum, Senior Executive Director of Medical Education, and the Director of Research, as well as indirectly supervising the faculty and staff in those department and work units. Provides oversight of all activities related to the transition into graduate medical education (GME) including the match and efforts to support and establish GME. The SAD will provide support in hiring, personnel evaluations, managing personnel issues, workload assessment, and workload assignment in concert with the Dean. The SAD is also charged with establishing and maintaining relationships with external and internal stakeholders including clinical partners in both undergraduate and graduate medical education, the Associate Dean for Accreditation and Business Operations, Assistant Dean of Admissions and Student Services, as well as interacting with the Dean, the Provost and other senior leadership at Liberty University. This position requires the management and oversight of multiple complex processes and stakeholders and involves a high level of communication, decision making, and meetings. Additional responsibilities and projects may be assigned by the Dean or his/her designee. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Demonstrates an active, consistent, and visible commitment to the mission of the College of Osteopathic Medicine (COM) by working with a deep level of engagement with students, faculty, staff, and administrative leaders. * In concert with other leadership at the COM, provides oversight for the development of policies and procedures for the education and evaluation of LUCOM students, ensuring that the faculty, facilities, and resources of the COM are adequate to deliver the curriculum for its students, and ultimately contribute to successful/optimal results in assessment and graduation outcomes. * Along with the Associate and Assistant Deans of the COM, the SAD is responsible to ensure the delivery of the curriculum to the students in a timely, effective, and efficient manner across OMS I through IV. * In concert with other leadership at the COM, oversees the testing and evaluation activities of the COM and provides feedback to the administration and faculty concerning outcomes with recommendations for modifications as indicated. * Provides administrative support to ensure the Associate Dean for Accreditation and Business Operations and their team support and uphold COCA accreditation standards and operational requirements throughout the COM's academic operations. Additionally, will work in conjunction with the department of External Affairs and Faculty Development to maintain and create positive working relationship with external partners and collaborators. * Provides administrative oversight to ensure the Associate Dean for Academic Affairs and Curriculum and their team maintain and develop all policies and procedures relating to student progress throughout OMS I and II. * Provides administrative oversight to ensure the Associate Dean for Clinical Affairs and GME and their team maintain and create positive relationships with external clinical partners within the realm of undergraduate medical education, and as needed, graduate medical education. Additionally, will provide oversight to the department to maintain and develop all policies and procedures relating to student progress throughout OMS III and IV. * Provides administrative support to ensure the Assistant Dean for Admissions and Student Services and their team are successful in recruiting efforts and academic success initiatives. * Provides administrative oversight and support as necessary for staff of the Office of Medical Education, Academic Success and Support Center, LUCOM Center for Research, LUCOM Medical Library, and Center for Standardized Patients and Simulation. * In concert with other leadership of the COM, oversees the assessment, outcomes, and quality improvement policies and procedures for the pre-clinical and clinical curriculum and educational programs of the COM, and makes recommendations to the Curriculum Committees and Dean for modifications or improvements. * Collaborates with LUCOM Faculty Development to assist and promote faculty growth and development with an emphasis on the fields of educational development, delivery, and evaluation and produces scholarly activity or research in the field. * Serves as a cross-boundary manager and consultant for educational, administrative, and research programs to meet COM mission, vision, and goals. * Assures integration of osteopathic principles into all aspects of the osteopathic medical students' preclinical and clinical education. * Assures the advancement and integration of high standards for ethical and professional behavior in all aspects of the education of the students of LUCOM and actions of the administration, faculty, and staff. * Participates in faculty meetings and committees as designated. * Represents the COM professionally and advances the medical profession and service to the public provided by the COM. * Serves as the liaison between the students, faculty, staff, and the Dean. * Other duties as assigned by the Dean. SUPERVISORY RESPONSIBILITIES Does position directly or indirectly supervise other employees? ☒ YES ☐ NO Does position supervise subordinate supervisors? ☒ YES ☐ NO If yes, please list the subordinate supervisors (names and titles) reporting to this position. Associate Dean of Academic Affairs and Curriculum Associate Dean for Clinical Affairs and GME Senior Executive Director of Medical Education Director of Research How many employees are indirectly overseen by this position through subordinate supervisors? 40-50 Does this position directly oversee non-supervisory personnel? ☐ YES ☒ NO If yes, how many non-supervisory personnel are directly overseen by this position? Select the number of directly supervised employees. Does position interact with individuals/entities outside the company? ☒ YES ☐ NO If yes, please describe: The Senior Associate Dean is accountable for developing and cultivating relationships with external constituents for the purpose of enhancing LUCOM's academic programs and research and scholarly opportunities. QUALIFICATIONS AND CREDENTIALS Education and Experience * Terminal degree (Doctor of Osteopathic Medicine preferred, or Medical Doctor Degree) with current Board Certification in appropriate area of specialization, if applicable. * Demonstrated leadership and productivity in the areas of clinical or professional service, scholarly activity, medical research, or education. * Good standing with all regulatory and governmental boards and agencies, as applicable. * Eligible for coverage by college's malpractice insurer, if applicable. * Minimum of 5 years of academic leadership experience in the context of a medical school environment as a Department Chair, Assistant or Associate Dean, or equivalent experience in UME or GME. * Track record demonstrating leadership, achievement, and outcomes at an accredited medical school. * Demonstration of sustained professional engagement with faculty and activities demonstrating leadership of Chairs and faculty at a medical school. Knowledge and Skills * Administrative Leadership - Demonstrated ability to successfully lead organizational units with multiple direct reports, personnel, and related budgets. * Curriculum and Learning Outcomes - Knowledge related to the development, maintenance, delivery, and evaluation of curriculum and learning outcomes, including curriculum mapping/blueprinting, and management. * Personnel and Human Resources - Knowledge of principles and procedures related to identifying, recruiting, onboarding, developing, managing, and retaining qualified faculty, staff, and content experts to accomplish the goals of Academic Affairs. * Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. * Research - Experience with scholarly publication and research. Ability to prepare grant proposals and academic evaluative reports. ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB Communication and Comprehension * Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information. * Ability to understand, read, speak, and write English in order to convey messages and correspond in an articulate and professional manner. * Possession of public communication skills that allow professional representation of Liberty University College of Osteopathic Medicine to a variety of business and community customers and associates. * Demonstrated strong organizational and clerical skills, having knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, transcription, designing forms, and other office procedures and terminology, and the ability to prioritize work and meet deadlines. * Excellent computer skills. * Ability to interpret, adapt, and apply knowledge of guidelines, policies, and procedures in a variety of situations. * Ability to contribute to a team environment and contribute expertise at appropriate times while recognizing each team members strengths and contributions. * Use of "listen first" communication style to ensure that everyone is heard so the best decision can be reached. * Excellent interpersonal skills, with the ability to show respect to their colleagues and to work in a collegial manner. * Knowledge and sensitivity to critical and subtle issues which can potentially impact academic performance and wellness, particularly for students from culturally and socio-economically diverse backgrounds. * Demonstrated experience effectively advising students. * Passion to create both academic success and overall personal wellness. * Ability to maintain strict confidentiality in accordance with FERPA guidelines. Problem Solving * Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. * Exercise critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Demonstrate active learning by understanding the implications of new information for both current and future problem-solving and decision-making needs. * Utilize systems analysis and evaluation to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes; identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. * Demonstrated skilled negotiator, with the ability to positively persuade and influence behaviors. * Exercise time management of self and team members. Physical and Sensory Abilities * Social perceptiveness, being aware of others' reactions and understanding why they react as they do. * Occasionally required to travel to local and campus locations. * Frequently required to sit for extended periods to perform deskwork or type on a keyboard. * Regularly required to hear and speak in order to effectively communicate orally. * Occasionally required to stand, walk, and climb stairs to move about the building. * Regularly lift 10 or fewer pounds. WORKING CONDITIONS Work Environment The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted and the noise level is moderate. Driving Requirements Use of one's personal vehicle (or LU vehicles) is required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver's license, an acceptable DMV record, and liability insurance is required. Target Hire Date 2025-01-01 Time Type Full time Location Lynchburg - In Office The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

Faculty are essential to Liberty University's mission of Training Champions for Christ. It is expected that a faculty member model a personal commitment to the goals and values of Liberty University, engage in an active commitment to, and experience of, personal spiritual formation within a biblically informed Christian worldview. Faculty should view their teaching, engagement with students, and scholarship as a means to a significant educational end. They should strive to employ a variety of techniques for the development of good learning conditions, view each student as a unique individual, and insofar as it is possible, provide for individual differences, abilities, and interests. The Senior Associate Dean (SAD) reports to the Dean of LUCOM and is responsible for oversight and management of academic and clinical operations of the COM, which includes curriculum development, maintenance, delivery, and assessment in OMS I, II, III, and IV, and related curricular activities; student, faculty, staff, and resident/fellow research engagement and the production of scholarly activity; compliance with accreditation requirements; budgetary oversight; and engagement of the respective teams in the strategic plan of the COM. The SAD directly supervises the Associate Dean for Clinical Affairs and GME, the Associate Dean for Academic Affairs and Curriculum, Senior Executive Director of Medical Education, and the Director of Research, as well as indirectly supervising the faculty and staff in those department and work units. Provides oversight of all activities related to the transition into graduate medical education (GME) including the match and efforts to support and establish GME. The SAD will provide support in hiring, personnel evaluations, managing personnel issues, workload assessment, and workload assignment in concert with the Dean. The SAD is also charged with establishing and maintaining relationships with external and internal stakeholders including clinical partners in both undergraduate and graduate medical education, the Associate Dean for Accreditation and Business Operations, Assistant Dean of Admissions and Student Services, as well as interacting with the Dean, the Provost and other senior leadership at Liberty University. This position requires the management and oversight of multiple complex processes and stakeholders and involves a high level of communication, decision making, and meetings. Additional responsibilities and projects may be assigned by the Dean or his/her designee. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Demonstrates an active, consistent, and visible commitment to the mission of the College of Osteopathic Medicine (COM) by working with a deep level of engagement with students, faculty, staff, and administrative leaders. In concert with other leadership at the COM, provides oversight for the development of policies and procedures for the education and evaluation of LUCOM students, ensuring that the faculty, facilities, and resources of the COM are adequate to deliver the curriculum for its students, and ultimately contribute to successful/optimal results in assessment and graduation outcomes. Along with the Associate and Assistant Deans of the COM, the SAD is responsible to ensure the delivery of the curriculum to the students in a timely, effective, and efficient manner across OMS I through IV. In concert with other leadership at the COM, oversees the testing and evaluation activities of the COM and provides feedback to the administration and faculty concerning outcomes with recommendations for modifications as indicated. Provides administrative support to ensure the Associate Dean for Accreditation and Business Operations and their team support and uphold COCA accreditation standards and operational requirements throughout the COM's academic operations. Additionally, will work in conjunction with the department of External Affairs and Faculty Development to maintain and create positive working relationship with external partners and collaborators. Provides administrative oversight to ensure the Associate Dean for Academic Affairs and Curriculum and their team maintain and develop all policies and procedures relating to student progress throughout OMS I and II. Provides administrative oversight to ensure the Associate Dean for Clinical Affairs and GME and their team maintain and create positive relationships with external clinical partners within the realm of undergraduate medical education, and as needed, graduate medical education. Additionally, will provide oversight to the department to maintain and develop all policies and procedures relating to student progress throughout OMS III and IV. Provides administrative support to ensure the Assistant Dean for Admissions and Student Services and their team are successful in recruiting efforts and academic success initiatives. Provides administrative oversight and support as necessary for staff of the Office of Medical Education, Academic Success and Support Center, LUCOM Center for Research, LUCOM Medical Library, and Center for Standardized Patients and Simulation. In concert with other leadership of the COM, oversees the assessment, outcomes, and quality improvement policies and procedures for the pre-clinical and clinical curriculum and educational programs of the COM, and makes recommendations to the Curriculum Committees and Dean for modifications or improvements. Collaborates with LUCOM Faculty Development to assist and promote faculty growth and development with an emphasis on the fields of educational development, delivery, and evaluation and produces scholarly activity or research in the field. Serves as a cross-boundary manager and consultant for educational, administrative, and research programs to meet COM mission, vision, and goals. Assures integration of osteopathic principles into all aspects of the osteopathic medical students' preclinical and clinical education. Assures the advancement and integration of high standards for ethical and professional behavior in all aspects of the education of the students of LUCOM and actions of the administration, faculty, and staff. Participates in faculty meetings and committees as designated. Represents the COM professionally and advances the medical profession and service to the public provided by the COM. Serves as the liaison between the students, faculty, staff, and the Dean. Other duties as assigned by the Dean. SUPERVISORY RESPONSIBILITIES Does position directly or indirectly supervise other employees? ☒ YES ☐ NO Does position supervise subordinate supervisors? ☒ YES ☐ NO If yes, please list the subordinate supervisors (names and titles) reporting to this position. Associate Dean of Academic Affairs and Curriculum Associate Dean for Clinical Affairs and GME Senior Executive Director of Medical Education Director of Research How many employees are indirectly overseen by this position through subordinate supervisors? 40-50 Does this position directly oversee non-supervisory personnel? ☐ YES ☒ NO If yes, how many non-supervisory personnel are directly overseen by this position? Select the number of directly supervised employees. Does position interact with individuals/entities outside the company? ☒ YES ☐ NO If yes, please describe: The Senior Associate Dean is accountable for developing and cultivating relationships with external constituents for the purpose of enhancing LUCOM's academic programs and research and scholarly opportunities. QUALIFICATIONS AND CREDENTIALSEducation and Experience Terminal degree (Doctor of Osteopathic Medicine preferred, or Medical Doctor Degree) with current Board Certification in appropriate area of specialization, if applicable. Demonstrated leadership and productivity in the areas of clinical or professional service, scholarly activity, medical research, or education. Good standing with all regulatory and governmental boards and agencies, as applicable. Eligible for coverage by college's malpractice insurer, if applicable. Minimum of 5 years of academic leadership experience in the context of a medical school environment as a Department Chair, Assistant or Associate Dean, or equivalent experience in UME or GME. Track record demonstrating leadership, achievement, and outcomes at an accredited medical school. Demonstration of sustained professional engagement with faculty and activities demonstrating leadership of Chairs and faculty at a medical school. Knowledge and Skills Administrative Leadership - Demonstrated ability to successfully lead organizational units with multiple direct reports, personnel, and related budgets. Curriculum and Learning Outcomes - Knowledge related to the development, maintenance, delivery, and evaluation of curriculum and learning outcomes, including curriculum mapping/blueprinting, and management. Personnel and Human Resources - Knowledge of principles and procedures related to identifying, recruiting, onboarding, developing, managing, and retaining qualified faculty, staff, and content experts to accomplish the goals of Academic Affairs. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. Research - Experience with scholarly publication and research. Ability to prepare grant proposals and academic evaluative reports. ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOBCommunication and Comprehension Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information. Ability to understand, read, speak, and write English in order to convey messages and correspond in an articulate and professional manner. Possession of public communication skills that allow professional representation of Liberty University College of Osteopathic Medicine to a variety of business and community customers and associates. Demonstrated strong organizational and clerical skills, having knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, transcription, designing forms, and other office procedures and terminology, and the ability to prioritize work and meet deadlines. Excellent computer skills. Ability to interpret, adapt, and apply knowledge of guidelines, policies, and procedures in a variety of situations. Ability to contribute to a team environment and contribute expertise at appropriate times while recognizing each team members strengths and contributions. Use of “listen first" communication style to ensure that everyone is heard so the best decision can be reached. Excellent interpersonal skills, with the ability to show respect to their colleagues and to work in a collegial manner. Knowledge and sensitivity to critical and subtle issues which can potentially impact academic performance and wellness, particularly for students from culturally and socio-economically diverse backgrounds. Demonstrated experience effectively advising students. Passion to create both academic success and overall personal wellness. Ability to maintain strict confidentiality in accordance with FERPA guidelines. Problem Solving Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Exercise critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Demonstrate active learning by understanding the implications of new information for both current and future problem-solving and decision-making needs. Utilize systems analysis and evaluation to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes; identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Demonstrated skilled negotiator, with the ability to positively persuade and influence behaviors. Exercise time management of self and team members. Physical and Sensory Abilities Social perceptiveness, being aware of others' reactions and understanding why they react as they do. Occasionally required to travel to local and campus locations. Frequently required to sit for extended periods to perform deskwork or type on a keyboard. Regularly required to hear and speak in order to effectively communicate orally. Occasionally required to stand, walk, and climb stairs to move about the building. Regularly lift 10 or fewer pounds. WORKING CONDITIONSWork Environment The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted and the noise level is moderate. Driving Requirements Use of one's personal vehicle (or LU vehicles) is required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver's license, an acceptable DMV record, and liability insurance is required. Target Hire Date 2025-01-01 Time Type Full time Location Lynchburg - In Office The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently takes calls, schedules and registers patients. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Answers telephones, screens calls, confirms appointments, and maintains appointment schedule * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Working with management and care team to help resolve scheduling conflicts and issues. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS (Access Associate) Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. MINIMUM REQUIREMENTS (Senior Access Associate) Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. + General Expectations: + Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. + Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. + Maintains privacy during all interactions including check-in. + Independently takes calls, schedules and registers patients. + Completes requests for service and associated tasks following established timelines. + Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. + Answers telephones, screens calls, confirms appointments, and maintains appointment schedule + Refers callers to appropriate individuals, and provides routine information following established procedures. + Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. + Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. + Working with management and care team to help resolve scheduling conflicts and issues. + Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. + Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. + Achieves expected metric targets applicable to scheduling and registration + Scheduling: + Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. + Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. + Maintain and demonstrate effective and accurate scheduling skills including following established processes. + Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. + Registration, Check-In and Check-out: + Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly + Prints medication lists and gives them to the patient/family for review during check-in + Promptly and accurately updates patient tracking system + Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, + Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. + Customer Service & Patient Experience: + Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. + Demonstrates exceptional customer service both for in-person and telephone activities. + Maintains a positive attitude when speaking with customers and internal and external service representatives. + Optimizes listening skills to address customer requests and needs. + Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. + In addition to the above job responsibilities, other duties may be assigned. **MINIMUM REQUIREMENTS (Access Associates)** Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. **MINIMUM REQUIREMENTS (Senior Access Associates)** Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. **PHYSICAL DEMANDS** Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. _The_ _University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. Individual contributors who provide support to an organization, often in direct service, operational, technical or administrative functions. Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate's previous work experience, education, and/or experience. Individual contributors who provide organizational related support or service (administrative or clerical). Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. Fully competent and productive individual contributor. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly **Benefits** + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance + Paid Time Off, Long-term and Short-term Disability, Retirement Savings + Health Saving Plans, and Flexible Spending Accounts + Certification and education support + Generous Paid Time Off UVA Health (***************************************** is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide (*********************************************************************************************** rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's (**************************************** is named by 2023-2024 U.S. News & World Report (***************************************************************************************************** as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. _The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate's previous work experience, education, and/or experience. Individual contributors who provide organizational related support or service (administrative or clerical). Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. Fully competent and productive individual contributor. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. Individual contributors who provide support to an organization, often in direct service, operational, technical or administrative functions. Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly **Benefits** + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance + Paid Time Off, Long-term and Short-term Disability, Retirement Savings + Health Saving Plans, and Flexible Spending Accounts + Certification and education support + Generous Paid Time Off UVA Health (***************************************** is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide (*********************************************************************************************** rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's (**************************************** is named by 2023-2024 U.S. News & World Report (***************************************************************************************************** as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. _The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Job Description Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. + General Expectations: + Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. + Provides input on development, revision and implementation of work area procedures to ensure efficient operations and compliance with regulatory standards. + Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. + Maintains privacy during all interactions including check-in. + Independently answers telephones, schedules, confirms appointments and maintains appointment and procedure schedules. + Registers patients, takes payments and provides receipts. + Completes requests for service and associated tasks following established timelines. + Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. + Refers callers to appropriate individuals, and provides routine information following established procedures. + Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. + Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. + Abstracts appropriate health data into EMR + Takes ownership of resolving scheduling conflicts for patients and communicates with care team and management. + Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. Documentation should be should be complete and accurate. + Collaborates with appropriate Clinic Triad team (Medical Director, Access and Clinic Managers) to review requested schedule changes to ensure they meet clinic needs. + Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. + Accurately completes daily attendance in the scheduling system to ensure high quality and reliable data capture + Achieves expected metric targets applicable to scheduling and registration + Scheduling: + Responsible for scheduling multi-specialty and multi-disciplinary patient appointments in defined timeframe accurately and efficiently. + Understands the characteristics and complexity of the patient population and criteria for scheduling plan + Advocates for patients while coordinating support services as needed to ensure a smooth patient and family experience. + Investigates problems with complex scheduling cases, documents findings in complete and understandable manner. + Coordinates appointments and work with Pre Arrival Unit to ensure authorization in place for in and out of network entities including hospital systems, specialty clinics, equipment suppliers and pharmacies. + Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. + Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. + Maintain and demonstrate effective and accurate scheduling skills including following established processes. + Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. + Liaison with health care team about complex patient scheduling needs. + Registration, Check-In and Check-out: + Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly + Communicates to patients what payments are due at the time of service, explain the risk of 'going out of network' for services. Support patients and families by connecting them Financial Services Coordinators. Obtains waiver before service when an insurance referral has been denied + Prints medication lists and gives them to the patient/family for review during check-in + Promptly and accurately updates patient tracking system + Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, + Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. + Customer Service & Patient Experience: + Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. + Demonstrates exceptional customer service both for in-person and telephone activities. + Maintains a positive attitude when speaking with customers and internal and external service representatives. + Optimizes listening skills to address customer requests and needs. + Ensures communication with patient is in the patients preferred language + Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. + In addition to the above job responsibilities, other duties may be assigned. **MINIMUM REQUIREMENTS** Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly **Benefits** + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance + Paid Time Off, Long-term and Short-term Disability, Retirement Savings + Health Saving Plans, and Flexible Spending Accounts + Certification and education support + Generous Paid Time Off UVA Health (***************************************** is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide (*********************************************************************************************** rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's (**************************************** is named by 2023-2024 U.S. News & World Report (***************************************************************************************************** as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. _The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Job Description Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Provides input on development, revision and implementation of work area procedures to ensure efficient operations and compliance with regulatory standards. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently answers telephones, schedules, confirms appointments and maintains appointment and procedure schedules. * Registers patients, takes payments and provides receipts. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Abstracts appropriate health data into EMR * Takes ownership of resolving scheduling conflicts for patients and communicates with care team and management. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. Documentation should be should be complete and accurate. * Collaborates with appropriate Clinic Triad team (Medical Director, Access and Clinic Managers) to review requested schedule changes to ensure they meet clinic needs. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Accurately completes daily attendance in the scheduling system to ensure high quality and reliable data capture * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Responsible for scheduling multi-specialty and multi-disciplinary patient appointments in defined timeframe accurately and efficiently. * Understands the characteristics and complexity of the patient population and criteria for scheduling plan * Advocates for patients while coordinating support services as needed to ensure a smooth patient and family experience. * Investigates problems with complex scheduling cases, documents findings in complete and understandable manner. * Coordinates appointments and work with Pre Arrival Unit to ensure authorization in place for in and out of network entities including hospital systems, specialty clinics, equipment suppliers and pharmacies. * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Liaison with health care team about complex patient scheduling needs. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Communicates to patients what payments are due at the time of service, explain the risk of 'going out of network' for services. Support patients and families by connecting them Financial Services Coordinators. Obtains waiver before service when an insurance referral has been denied * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Ensures communication with patient is in the patients preferred language * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.