Patient Service Representative jobs at University Physicians' Association, Inc. - 440 jobs

Join Premier Radiology, Transform your Career and Radiology! Who We Are: Discover Premier Radiology, the gateway to top-tier outpatient imaging in Tennessee! With access to hundreds of board-certified radiologists, we deliver state-of-the-art diagnostic care conveniently. Our mission is clear: providing high-quality, affordable imaging studies right where our patients live and work. From specialized radiologists to skilled technicians, accuracy and patient satisfaction drive us. Along with Radiology Partners, the leading practice in the U.S., we're here to Transform Radiology. What We Offer: Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Here's why you should join the RP / Premier Radiology team: * Community presence: 20+ clinics across Nashville * Flexible work environment, work/home life balance * Competitive compensation and benefits * Leading the pack in the development of AI tools and technology resources * Opportunities for professional development Premier Radiology is seeking an energetic and customer-focused Patient Service Representative. Summary: The Patient Service Representative will greet patients at our imaging centers and assist them with scheduling of appointments, registering for procedures, maintaining medical records, and other related tasks. This is a vital role for ensuring patient satisfaction. Ideal candidates will need to be service-oriented and considerate of the patient's condition. Desired Professional Skills And Experience * High School or equivalent preferred * Background in healthcare is preferred * Background with Eclinical Works Practice Management System Preferred * Strong organizational skill Radiology Partners is an Equal Employment Opportunity Employer committed to providing equal opportunities in all our employment practices. The Practice prohibits discrimination, harassment, and retaliation in any form based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity and expression; pregnancy; age; disability; citizenship status; veteran status; or any other category protected by federal, state, or local laws. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **********************.

Join Premier Radiology, Transform your Career and Radiology! Who We Are: Discover Premier Radiology, the gateway to top-tier outpatient imaging in Tennessee! With access to hundreds of board-certified radiologists, we deliver state-of-the-art diagnostic care conveniently. Our mission is clear: providing high-quality, affordable imaging studies right where our patients live and work. From specialized radiologists to skilled technicians, accuracy and patient satisfaction drive us. Along with Radiology Partners, the leading practice in the U.S., we're here to Transform Radiology. What We Offer: Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Here's why you should join the RP / Premier Radiology team: * Community presence: 20+ clinics across Nashville * Flexible work environment, work/home life balance * Competitive compensation and benefits * Leading the pack in the development of AI tools and technology resources * Opportunities for professional development Premier Radiology is seeking a talented, patient-focused individual to join or growing team as a Lead Patient Services Representative. The Lead Patient Service Representative will oversee the daily operations of the front desk division. This person will assist the Patient Service Representative staff in registering new patients and former patients to schedule their appointments using Epic and the RIS/PAC system. Desired Professional Skills And Experience * Minimum of two years of work experience, preferably within a medical office setting * Solid understanding of Medical Terminology * Knowledge of clinical policies including safety, privacy, and HIPAA regulations * Positive attitude and patient-focused mindset Radiology Partners is an Equal Employment Opportunity Employer committed to providing equal opportunities in all our employment practices. The Practice prohibits discrimination, harassment, and retaliation in any form based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity and expression; pregnancy; age; disability; citizenship status; veteran status; or any other category protected by federal, state, or local laws. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.

The Patient Service Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules. Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices. Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. Answers questions from patients, when possible, or refers questions to appropriate alternative source. Performs other duties as required. POSITION REQUIREMENTS Education: High school diploma or equivalent. Experience: Six to 12 months experience in customer service; demonstrated positive speaking skills; working knowledge of computers and telephone etiquette. Licenses or Certifications: Must be Bilingual (Spanish) Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 80% Standing 10% Walking 10% 100% Approximate percentage of time spent lifting, pulling and/or pushing: N/A Maximum number of pounds required (with or without assistance): N/A Types of objects the incumbent is required to lift/pull/push. N/A Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required Computer 100% High Fax machine 10% Normal Telephone 100% High Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: 0% Working Conditions Typical office environment.

The Patient Service Representatives are the "voice" of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES * Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. * Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules. * Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices. * Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. * Answers questions from patients, when possible, or refers questions to appropriate alternative source. * Performs other duties as required. POSITION REQUIREMENTS Education: High school diploma or equivalent. Experience: Six to 12 months experience in customer service; demonstrated positive speaking skills; working knowledge of computers and telephone etiquette. Licenses or Certifications: Must be Bilingual (Spanish) Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 80% Standing 10% Walking 10% 100% Approximate percentage of time spent lifting, pulling and/or pushing: N/A Maximum number of pounds required (with or without assistance): N/A Types of objects the incumbent is required to lift/pull/push. N/A Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required * Computer 100% High * Fax machine 10% Normal * Telephone 100% High Approximate percentage of time incumbent spends in "on-the-job" travel, excluding commuting to regular work location: 0% Working Conditions Typical office environment.

ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org. Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee. Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. o Medical, Dental, Vision o PTO o Retirement Matching o Tuition reimbursement o Discount programs o FSA (Flexible Spending Accounts) o Identity Theft Protection o Legal Aid Williamson Health is an equal-opportunity employer and a drug-free workplace. POSITION SUMMARY Provides sterile or high level disinfected equipment and supplies, ready for use, accurately and timely for inpatient and outpatient surgical patient care. POSITION REQUIREMENTS Formal Education / Training: 1. High school graduate or equivalent. 2. Previous CSR experience required. 3. Certified CSR technicians must maintain 10 hours of continuing education (CE) annually. 4. Certification must be attained from either the International Association of Healthcare Central Service Material Management (IAHCSMM) or Certification Board for Sterile Processing and Distribution (CBSPD). 5. Certification must be maintained according to requirements of either the International Association of Healthcare Central Service Material Management (IAHCSMM) or Certification Board for Sterile Processing and Distribution (CBSPD). Workplace Experience: Central Sterilization and Processing. experience in an Inpatient or Outpatient Surgery Environment Equipment and Skills Training: The ability to work well under pressure, to function independently or within a team. Flexibility in applying basic sterile processing knowledge in a variety of settings. Knowledge in the following CSP equipment: surgical equipment, instruments and trays; Pre-Vac and Gravity steam sterilization; low temperature sterilization; surgical instrument washer / disinfector and ultrasonic cleaner, network computer system; computerized surgical Instrument tracking system. Physical Environment: An Inpatient and Outpatient Surgical facility with patient population ranging from less than one year of age> ninety-nine plus years of age. Environmental conditions include possible exposure to anesthetics, radiation, and infectious disease entities. Physical Effort: 1. Requires the ability to communicate in English orally and written. 2. Requires prolonged standing and working for up to twelve hours a day. 3. Constantly required to push/pull objects up to 175 lbs. 4. Requires the ability to lift, position, and transport with assistance up to 250 lbs. 5. Ability to work overtime or late shifts as required by the work load schedule. 6. Weekend / Holiday call rotation required. PERFORMANCE STANDARDS Decontamination Area 1. Adheres to CS decontamination area policies and procedures. Proper wearing of PPE 2. Knowledge of ultrasonic and instrument washer testing and operation. 3. Adheres to CS eye wash station policy & procedures, weekly testing. Instrument Assembly Area 4. Assembles instruments and equipment according to Central Sterilization policies and procedures. 5. Utilizes available resources (Censitrac and OneSource) for the correct sterilization methods. 6. Utilizes proper instrument wrapping techniques and proper peel package of surgical instruments. Sterilization 7. Adheres to CS policies related to all sterilization methods, Steam - prevac /gravity, Vaporized Hydrogen Peroxide. 8. Properly loads sterilization racks and follows CS policies and procedures for sterilization. 9. Monitors chemical and physical sterilization cycle parameters, documents results correctly. Sterile Storage 10. Adheres to storage requirements for sterilized reusable medical equipment. 11. Facilitates a cohesive sterile processing team. Assists with the orientation and training of new personnel, and participates in the development of educational program for co-workers. 12. Participates in quality improvement activities, develops process improvement plans and implementation.

Hours: 8:30AM - 5PM, Weekdays Primary function is to accurately schedule patients for outpatient procedures. Pre-register patients by entering information into computer accurately and in a professional and courteous manner.

Hours: 8AM - 4:30PM Days: Monday - Friday Under the direct supervision of the Practice Manager, the Scheduling Specialist verifies demographic and financial information. Seeks to help patients understand their financial responsibilities, giving the estimated out-of-pocket responsibilities and payment options; at all times providing first-class service to set the tone for the patient's journey of care as well as educate and manage the financial expectations for the patient prior to surgery or procedure. Schedules the patient with the appropriate facilities and contacts pre-admission testing. Provides information to the patient regarding when and where to report to Vitruvian Health. Makes appointments in response to any recalls on procedures.

Hours: 8:30AM - 5PM Days: Monday - Friday Primary function is to accurately schedule patients for outpatient procedures. Pre-register patients by entering information into computer accurately and in a professional and courteous manner.

Responsible for obtaining re-authorization requirements for on-going coverage of durable medical equipment. Review and obtain necessary compliance documents, medical records and prescriptions in order to submit for re-authorization. Responsible for assisting patients in the re-authorization process Responsible for working with sales and clinical personnel to facilitate re-authorization tasks. Review & work pending re-authorization tasks daily Assist in the appeals process for denied re-authorizations Travel as needed to provider's office/clinic/hospital to obtain records for re-authorization. Contact patients to coordinate any necessary doctor's appointments needed in order to submit re-authorization Notify RT/Sales teams regarding non-compliance and re-authorization deadlines that are not met Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit. Performs other clerical tasks as needed, such as answering phones, faxing, and emailing. Completes other duties, as assigned Communicates appropriately and clearly to Manager/Supervisor, and other superiors. Reports all concerns or issues directly to Regional Sales Manager. Requirements: Learns and maintains knowledge of current patient database and billing system Ability to understand re-authorization requirements General knowledge of government, regulatory billing and compliance regulations/policies for Medicare, Medicare Advantage, Commercial Insurance & Medicaid Medical Terminology background Enough knowledge of policies and procedures to accurately answer questions from internal and external customers. Utilizes initiative; maintains set level of productivity goals with ability to consistently and accurately Experience: Clinical administrative experience preferred Two years' experience in insurance office, doctor's office, or three years' general office experience. Skills: Superior organizational skill. Attention to detail and accuracy. Ability to work as part of a health care team. Effectively communicate with physicians, patients, insurers, colleagues and staff Proficient in Microsoft Office, including Outlook, Word, and Excel

Responsible for obtaining re-authorization requirements for on-going coverage of durable medical equipment. Review and obtain necessary compliance documents, medical records and prescriptions in order to submit for re-authorization. Responsible for assisting patients in the re-authorization process Responsible for working with sales and clinical personnel to facilitate re-authorization tasks. Review & work pending re-authorization tasks daily Assist in the appeals process for denied re-authorizations Travel as needed to provider's office/clinic/hospital to obtain records for re-authorization. Contact patients to coordinate any necessary doctor's appointments needed in order to submit re-authorization Notify RT/Sales teams regarding non-compliance and re-authorization deadlines that are not met Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit. Performs other clerical tasks as needed, such as answering phones, faxing, and emailing. Completes other duties, as assigned Communicates appropriately and clearly to Manager/Supervisor, and other superiors. Reports all concerns or issues directly to Regional Sales Manager. Requirements: Learns and maintains knowledge of current patient database and billing system Ability to understand re-authorization requirements General knowledge of government, regulatory billing and compliance regulations/policies for Medicare, Medicare Advantage, Commercial Insurance & Medicaid Medical Terminology background Enough knowledge of policies and procedures to accurately answer questions from internal and external customers. Utilizes initiative; maintains set level of productivity goals with ability to consistently and accurately Experience: Clinical administrative experience preferred Two years' experience in insurance office, doctor's office, or three years' general office experience. Skills: Superior organizational skill. Attention to detail and accuracy. Ability to work as part of a health care team. Effectively communicate with physicians, patients, insurers, colleagues and staff Proficient in Microsoft Office, including Outlook, Word, and Excel

JOB TITLE: Patient Engagement Specialist DEPARTMENT: Quality REPORTS TO: Director of Population Health FLSA STATUS: Exempt REVISION DATES: 01/29/19 The Patient Engagement Specialist supports and participates in the Patient Centered Medical Home (PCMH) concepts of care coordination and team-based care. The Patient Engagement Specialist will assess, plan, implement, coordinate, monitor, and evaluate healthcare options and services with the goal of increasing the likelihood of improvement to the health status of identified populations across the practice. In addition, this job is responsible for stratifying patient populations, applying the appropriate engagement tactics to support the stratified population to close care gaps, promote wellness screenings, ultimately minimizing potential health risks. KEY RESPONSIBILITIES Collect data on quality metrics and track as required for improvement efforts the assigned patient population listed below: Hypertension Diabetes Asthma Pediatrics Behavioral Health Women's Health HIV Dental Participate in process/quality improvement initiatives to achieve targets as defined by organizational goals and objectives Directs outreach to targeted patients with the goal of meeting identified goals and targets for the stratified population Track activities, outreach efforts, and care results and tracks in appropriate database Makes multiple attempts to reach patients in specific patient populations and sets goals within scope of the engagement process Creates and cultivates relationships in specific patient populations Gathers and manages quantitative and qualitative patient data using Electronic Health Records, population registries, and evidenced-based assessment tools Provide data management, coordination, and patient outreach as needed for specific target patient populations Use internal and external resources (such as claims, Managed Care Organization patient registries, referrals, and pharmacy data) to identify accurate, successful modes of communication with unreachable or hard-to-reach members Respond to inquiries from the practice regarding outcomes of outreach calls to patients Identify, document, and mitigates patient barriers to improved outcomes Prepares and submits reports on the progress of engagement efforts as directed Other duties as required JOBS THIS POSITION DIRECTLY SUPERVISES If no supervisory duties, leave blank. POSITION REQUIREMENTS Education: Bachelor's degree preferred Experience: One to two years working in a healthcare setting and working with the underserved Working knowledge of basic medical terms Knowledge of and use Microsoft Word and Microsoft Excel Proficient in data management and reporting Licenses or Certifications: Certified Medical Assistant (CMA) certification Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 50% At phone/desk/computer a great deal of time. Standing 25% Talking to patients and doctors Walking 25% Walking through the clinic to engage patients in waiting room, treatment rooms, etc… Walking to engage with the various care teams in the clinic 100% Approximate percentage of time spent lifting, pulling and/or pushing: 5% Maximum number of pounds required (with or without assistance): 30 lbs. Types of objects the incumbent is required to lift/pull/push. Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required 1. Computer Varies Normal 2. Telephone Varies Normal 3. Photocopier, fax machine Varies Normal Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: Between 5% - 30%, depending on specific work assignment. Working Conditions Typical office environment on day-to-day basis; regular exposure patients or family members that may be emotionally unstable; exposure to patients with infectious disease or contagious illness

ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org. Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee. Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. o Medical, Dental, Vision o PTO o Retirement Matching o Tuition reimbursement o Discount programs o FSA (Flexible Spending Accounts) o Identity Theft Protection o Legal Aid Williamson Health is an equal-opportunity employer and a drug-free workplace. POSITION SUMMARY Provides sterile or high level disinfected equipment and supplies, ready for use, accurately and timely for inpatient and outpatient surgical patient care. POSITION REQUIREMENTS Formal Education / Training: 1. High school graduate or equivalent. 2. Previous CSR experience required. 3. Certified CSR technicians must maintain 10 hours of continuing education (CE) annually. 4. Certification must be attained from either the International Association of Healthcare Central Service Material Management (IAHCSMM) or Certification Board for Sterile Processing and Distribution (CBSPD). 5. Certification must be maintained according to requirements of either the International Association of Healthcare Central Service Material Management (IAHCSMM) or Certification Board for Sterile Processing and Distribution (CBSPD). Workplace Experience: Central Sterilization and Processing. experience in an Inpatient or Outpatient Surgery Environment Equipment and Skills Training: The ability to work well under pressure, to function independently or within a team. Flexibility in applying basic sterile processing knowledge in a variety of settings. Knowledge in the following CSP equipment: surgical equipment, instruments and trays; Pre-Vac and Gravity steam sterilization; low temperature sterilization; surgical instrument washer / disinfector and ultrasonic cleaner, network computer system; computerized surgical Instrument tracking system. Physical Environment: An Inpatient and Outpatient Surgical facility with patient population ranging from less than one year of age> ninety-nine plus years of age. Environmental conditions include possible exposure to anesthetics, radiation, and infectious disease entities. Physical Effort: 1. Requires the ability to communicate in English orally and written. 2. Requires prolonged standing and working for up to twelve hours a day. 3. Constantly required to push/pull objects up to 175 lbs. 4. Requires the ability to lift, position, and transport with assistance up to 250 lbs. 5. Ability to work overtime or late shifts as required by the work load schedule. 6. Weekend / Holiday call rotation required. PERFORMANCE STANDARDS Decontamination Area 1. Adheres to CS decontamination area policies and procedures. Proper wearing of PPE 2. Knowledge of ultrasonic and instrument washer testing and operation. 3. Adheres to CS eye wash station policy & procedures, weekly testing. Instrument Assembly Area 4. Assembles instruments and equipment according to Central Sterilization policies and procedures. 5. Utilizes available resources (Censitrac and OneSource) for the correct sterilization methods. 6. Utilizes proper instrument wrapping techniques and proper peel package of surgical instruments. Sterilization 7. Adheres to CS policies related to all sterilization methods, Steam - prevac /gravity, Vaporized Hydrogen Peroxide. 8. Properly loads sterilization racks and follows CS policies and procedures for sterilization. 9. Monitors chemical and physical sterilization cycle parameters, documents results correctly. Sterile Storage 10. Adheres to storage requirements for sterilized reusable medical equipment. 11. Facilitates a cohesive sterile processing team. Assists with the orientation and training of new personnel, and participates in the development of educational program for co-workers. 12. Participates in quality improvement activities, develops process improvement plans and implementation.

ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org. Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee. Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. o Medical, Dental, Vision o PTO o Retirement Matching o Tuition reimbursement o Discount programs o FSA (Flexible Spending Accounts) o Identity Theft Protection o Legal Aid Williamson Health is an equal-opportunity employer and a drug-free workplace. POSITION SUMMARY Provides sterile or high level disinfected equipment and supplies, ready for use, accurately and timely for inpatient and outpatient surgical patient care. POSITION REQUIREMENTS Formal Education / Training: 1. High school graduate or equivalent. 2. Previous CSR experience required. 3. Certified CSR technicians must maintain 10 hours of continuing education (CE) annually. 4. Certification must be attained from either the International Association of Healthcare Central Service Material Management (IAHCSMM) or Certification Board for Sterile Processing and Distribution (CBSPD). 5. Certification must be maintained according to requirements of either the International Association of Healthcare Central Service Material Management (IAHCSMM) or Certification Board for Sterile Processing and Distribution (CBSPD). Workplace Experience: Central Sterilization and Processing. experience in an Inpatient or Outpatient Surgery Environment Equipment and Skills Training: The ability to work well under pressure, to function independently or within a team. Flexibility in applying basic sterile processing knowledge in a variety of settings. Knowledge in the following CSP equipment: surgical equipment, instruments and trays; Pre-Vac and Gravity steam sterilization; low temperature sterilization; surgical instrument washer / disinfector and ultrasonic cleaner, network computer system; computerized surgical Instrument tracking system. Physical Environment: An Inpatient and Outpatient Surgical facility with patient population ranging from less than one year of age> ninety-nine plus years of age. Environmental conditions include possible exposure to anesthetics, radiation, and infectious disease entities. Physical Effort: 1. Requires the ability to communicate in English orally and written. 2. Requires prolonged standing and working for up to twelve hours a day. 3. Constantly required to push/pull objects up to 175 lbs. 4. Requires the ability to lift, position, and transport with assistance up to 250 lbs. 5. Ability to work overtime or late shifts as required by the work load schedule. 6. Weekend / Holiday call rotation required. PERFORMANCE STANDARDS Decontamination Area 1. Adheres to CS decontamination area policies and procedures. Proper wearing of PPE 2. Knowledge of ultrasonic and instrument washer testing and operation. 3. Adheres to CS eye wash station policy & procedures, weekly testing. Instrument Assembly Area 4. Assembles instruments and equipment according to Central Sterilization policies and procedures. 5. Utilizes available resources (Censitrac and OneSource) for the correct sterilization methods. 6. Utilizes proper instrument wrapping techniques and proper peel package of surgical instruments. Sterilization 7. Adheres to CS policies related to all sterilization methods, Steam - prevac /gravity, Vaporized Hydrogen Peroxide. 8. Properly loads sterilization racks and follows CS policies and procedures for sterilization. 9. Monitors chemical and physical sterilization cycle parameters, documents results correctly. Sterile Storage 10. Adheres to storage requirements for sterilized reusable medical equipment. 11. Facilitates a cohesive sterile processing team. Assists with the orientation and training of new personnel, and participates in the development of educational program for co-workers. 12. Participates in quality improvement activities, develops process improvement plans and implementation.

This posting is for multiple positions. Events generally occur between 7:30AM and 5:30PM, Monday to Friday. May be subject to hours/shifts running after 5PM. Standardized Patients (SP) support Osteopathic Medical Education by playing the role of "patient actors", who create a realistic scenario from which students can learn. A Standardized Patient will be assigned a role and patient profile, be provided training, and then portray the role to students in a simulated clinical setting or classroom. Standardized Patient scenarios include but are not limited to the SP providing a scripted clinical history, having a basic non-invasive physical exam performed upon them, and/or portraying a simulated illness. Costumes and makeup may be used to enhance the simulated effect. Standardized Patients engage non-verbal communication skills so clinical learners can experience the emotions, body language, and communication skills they might encounter in a clinical environment. All healthcare information in the scenarios is simulated. No invasive procedures or invasive exams will be required during Standardized Patient Encounters. The ideal candidate will have an interest in training the next generation of health care providers and participating in active learning scenarios. Standardized Patients may also participate in some clinical skills training and/or classroom functions. During events in the Osteopathic Principles and Practice Laboratory session, SPs will serve as demonstration models for osteopathic manipulative techniques (OMT).The following technique modalities are expected to be performed on the SPs: balanced ligamentous tension/ligamentous articular strain, counterstrain, facilitated positional release, still, high-velocity low amplitude, lymphatic techniques, muscle energy, myofascial release, osteopathic cranial manipulative medicine, soft tissue, visceral techniques, and other osteopathic technique modalities as taught in the course. balanced ligamentous tension/ligamentous articular strain, counterstrain, facilitated positional release, Still technique, high-velocity low amplitude, lymphatic techniques, muscle energy, myofascial release, osteopathic cranial manipulative medicine, soft tissue, visceral techniques, and other osteopathic technique modalities as taught in the course Responsibilities Commit to attending the required paid training sessions and putting best effort into learning and portraying simulated scenarios. Commit to attending and working at least 2 events per semester. Embody a simulated patient, learn a simulated clinical case, and accurately portray the scenario for classroom and exam sessions. Communicate with the Standardized Patient program of any personal reasons or concerns that would preclude the Standardized Patient from undertaking a role. Follow and abide by Baptist Health Sciences University and state health and safety regulations. Participate as a body model for Osteopathic Principles and Practice (OPP) or ultrasound laboratory sessions. Requirements, Preferences and Experience High school diploma or GED Must be at least 18 years of age. Able to realistically and consistently portray a simulated scenario repeatedly across a long time frame. Comfortable portraying possibly challenging scenarios (such as emotional scenarios, tough diagnoses, etc).

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department. Follows policy and procedures outlined by management to ensure standardization of processes across all clinics. Conducts patient check-in, check-out and medical records, following policy and procedures. Functions as preceptor to newly hired staff Properly tracks patients in EHR for next location and ensures patients are not missed. Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents. Ensures eligible patients have proper distress screening Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets. Ensures canceled and missed appointments are followed up and properly documented Schedules patient appointments, including internal and external. Runs and/or works daily reports to identify patients with unscheduled orders Performs tasks related to Governmental, Insurance and Quality Initiative Programs: Ensures communication is distributed to patients regarding program details Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) Communicates information regarding Patient Engagement Portal and assists with registration process Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests. Ensures proper billing document(s) is faxed with diagnostic order if patient is on study. Prepares the Electronic Health Record (EHR) for next provider visit Obtains necessary records prior to patient's appointment. Follows standard operating procedure (SOP) for external follow ups Opens and distributes mail if necessary. Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR). Distributes outbound correspondence or copies of records as necessary. Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests. Communicates to other staff members using Instant Messaging System. Other duties as assigned Ability to travel/float to other clinics for business needs Maintains and ensures confidentiality of patient information Adheres to all Tennessee Oncology policies and procedures EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities) High school graduate or equivalent with GED. Checked off on competencies for registration and scheduling coordinator functions within 90 days 5 years' experience in a professional office with customer service required Strong computer skills including Windows file management and MS Office, and e-mail experience. Electronic Medical Records experience required or within 90 days. Good verbal and written communication skills. Ability to work productively and effectively in a fast-paced environment. Strong organizational skills and attention to detail. Excellent customer service skills. PHYSICAL REQUIREMENTS: • Able to travel to satellite clinics when necessary • Able to lift 25 pounds.

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description:

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: * Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department. * Follows policy and procedures outlined by management to ensure standardization of processes across all clinics. * Conducts patient check-in, check-out and medical records, following policy and procedures. * Functions as preceptor to newly hired staff * Properly tracks patients in EHR for next location and ensures patients are not missed. * Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents. * Ensures eligible patients have proper distress screening * Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets. * Ensures canceled and missed appointments are followed up and properly documented * Schedules patient appointments, including internal and external. * Runs and/or works daily reports to identify patients with unscheduled orders * Performs tasks related to Governmental, Insurance and Quality Initiative Programs: * Ensures communication is distributed to patients regarding program details * Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) * Communicates information regarding Patient Engagement Portal and assists with registration process * Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests. * Ensures proper billing document(s) is faxed with diagnostic order if patient is on study. * Prepares the Electronic Health Record (EHR) for next provider visit * Obtains necessary records prior to patient's appointment. * Follows standard operating procedure (SOP) for external follow ups * Opens and distributes mail if necessary. * Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR). * Distributes outbound correspondence or copies of records as necessary. * Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests. * Communicates to other staff members using Instant Messaging System. * Other duties as assigned * Ability to travel/float to other clinics for business needs * Maintains and ensures confidentiality of patient information * Adheres to all Tennessee Oncology policies and procedures EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities) * High school graduate or equivalent with GED. * Checked off on competencies for registration and scheduling coordinator functions within 90 days * 5 years' experience in a professional office with customer service required * Strong computer skills including Windows file management and MS Office, and e-mail experience. * Electronic Medical Records experience required or within 90 days. * Good verbal and written communication skills. * Ability to work productively and effectively in a fast-paced environment. * Strong organizational skills and attention to detail. * Excellent customer service skills. PHYSICAL REQUIREMENTS: * Able to travel to satellite clinics when necessary * Able to lift 25 pounds.

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides cross-functional support to the Patient Registration, Care Coordination, and Health Information Management teams as assigned. General responsibilities include providing excellent customer service, managing the reception and registration of patients at the front desk, collecting patient payments, facilitating a calm and safe environment, promoting positive patient and visitor experience, scheduling patients for internal and external appointments, and processing patient health information. ESSENTIAL FUNCTIONS: * Promptly answers telephone calls and greets patients in a courteous, efficient manner. Routes calls and messages to appropriate employee or department. * Documents patient information in appropriate clinical and business applications with accuracy. * Collects patient payments; ensures accurate cash counts, credit card transactions, patient receipts, and documentation on deposit slips and payment logs. * Collaborates effectively with team members to coordinate internal and external patient care activities. * Promotes the safety of facility occupants, adhering to visitor registration procedure, performing routine disinfection procedure of high-contact surfaces, and promptly reporting incidents and unsafe conditions. * Facilitates the comfort of lobby occupants, fostering a calm environment and ensuring availability of beverages, snacks, and appropriate reading materials. * Schedules internal and external patient appointments as ordered or requested by the provider. * Contacts patients to remind, confirm, and reschedule upcoming appointments. * Processes incoming and outbound patient health records. * Demonstrates excellent customer service, responding promptly to patient and team member requests. * Promotes positive patient experience, encouraging patients and involved caregivers to participate in patient satisfaction surveys. * Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed. * Opens and distributes mail if necessary. * Functions as a preceptor to newly hired staff. * Adheres to all Tennessee Oncology policies and procedures. * Performs other duties as assigned. REQUIRED QUALIFICATIONS: * High school diploma or GED * Proficient use of computer technology * Professional appearance and communication * 5 years of medical office or transferrable experience * Customer Service * Dependability * Effective task prioritization PREFERRED QUALIFICATIONS: * Tertiary degree or diploma in a related area of study * Conflict management PHYSICIAL REQUIREMENTS: Job Title: Patient Services Coordinator Physical Activity Required Amount of time None Less than 1/3 (Occasionally) 1/3 to 2/3 (Frequently) More than 2/3 (Regularly) Standing X Walking X Sitting X Finger or manual dexterity X Repetitive finger motion X Lifting or exerting force Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X Over 100 pounds X Reaching or stretching X Climbing or balancing X Crouching or stooping X Speaking X Hearing X Seeing (with correction) X

Requirements 6-months to 1-year previous medical experience. Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.