Customer Success Manager jobs at UpGuard - 1098 jobs

A leading financial technology company in San Francisco is looking for an Enterprise Customer Success Manager to serve as a strategic advisor to its largest clients. This role requires 4+ years of customer-facing experience, particularly in managing global enterprise accounts. The ideal candidate will have a finance-first mindset and strong data analysis skills to drive account success. Brex offers a hybrid work environment, with perks such as fully remote work opportunities. The expected OTE ranges from $132,888 to $166,110 USD. #J-18808-Ljbffr

A dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS background. The role offers a competitive salary range of $125-145k and opportunities for growth within the organization. #J-18808-Ljbffr

We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their jobs. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs. We're at an exciting stage of our journey-and growing fast. We're serving great customers like Cursor, Clay, Whatnot, and Persona, and aim to x6 our growth by the end of 2025. Dust is a Sequoia-backed company with an experienced and determined team of optimists (coming from companies like Stripe or OpenAI) that like to focus on users, getting great things done by shipping fast, and doesn't take itself too seriously while doing so. TLDR; The Customer Success team at Dust partners with our customers to transform how they work with AI. As our first US-based Customer Success Manager, you'll be foundational in building our global Customer Success organization while leading the full customer lifecycle for your book of business. You'll act as a trusted advisor managing the complete customer journey from partnership kick-off through long-term adoption, value realization, and strategic account growth. Joining Dust also means pioneering a new form of Customer Success. As a GenAI-native company, Dust aims to illustrate how GenAI can help redefine the experience customers can expect from software and how Customer Success teams can operate with AI at their core. You'll contribute to building processes, playbooks, and scalable frameworks in a fast-paced environment that encourages a doer attitude and ownership over outcomes. Responsibilities Build the foundation of our US Customer Success organization, defining adoption frameworks, customer maturity models, ROI quantification methodologies, automated customer journey touchpoints (leveraging Dust's own AI agents), and health dashboards for proactive account management as we scale the team. Guide organizational AI transformation as a change management partner, working cross-functionally with customer stakeholders to scale AI adoption company-wide. Partner with customers on evolving their AI governance and best practices as their usage matures. Drive sustained adoption and engagement throughout the customer lifecycle, working with customers to expand usage across teams and departments. Help customers identify and unlock high-impact use cases. Design successful programs aligning their business objectives and our latest product advancements. Demonstrate measurable value realization through Enterprise Business Reviews, capturing customer impact in terms of time saved, costs reduced, and operational improvements. Drive account retention and expansion by building trusted advisor relationships and identifying opportunities to scale Dust's impact across customer organizations. Orchestrate internal resources to deliver exceptional customer outcomes, partnering closely with AI Deployment Strategists during the deployment phase, Forward-Deployed Engineers for technical escalations and custom solutions, Product for feedback loops, and Sales for expansion and renewal opportunities. Act as the central point of coordination ensuring customers receive timely, cohesive support across all touchpoints. Be the voice of users at Dust, providing insights on customer experience, adoption blockers, and high-value use cases to shape product development in the rapidly evolving GenAI landscape. Maintain continuous feedback loops between customer usage patterns and product roadmap priorities. Requirements Minimum 5 years in Customer Success roles, with a proven track record driving adoption, retention, and expansion for mid-market to enterprise customers, preferably in the SaaS industry. Proven impact developing and deploying digital adoption and enablement strategies for complex technical products in rapidly evolving landscapes. Experience with AI-driven products or emerging technology categories is a strong plus. Proven ability to develop technical product knowledge and effectively communicate technical concepts to drive customer adoption and success Proven ability to drive organizational change management and transformation initiatives, guiding customers through long-cycle adoption journeys (6-9 months) that require sustained engagement, executive alignment, and cross-functional coordination. Excellent communication skills in English to effectively engaging with a diverse range of stakeholders, including C-levels. Curiosity, eagerness to learn, and adaptability with a flair for elegant solutions to first-of-a-kind problems. Robust prioritization and multitasking skills to manage multiple enterprise accounts simultaneously while building organizational infrastructure as an early team member. High level of ownership and initiative with a "doer attitude". Ability to operate alongside demanding users in an emerging field, driving outcomes effectively. You should still consider applying, even if you don't strictly meet all the requirements above, as long as you have the desire and determination to put your experience in the service of our users. Compensation and BenefitsCompensation & equity $135,000 to $200,000 a year. This salary range is the estimated base salary range. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice. Benefits & Perks Dust offers benefits such as medical, dental, vision and PTO. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. Location We're prioritizing building our team with an in-person culture at our offices in Paris and San Francisco, valuing the magic that happens when talented people work closely together. Why Dust We're not building yet another enterprise SaaS tool. We're creating an AI OS that will fundamentally change how companies operate. We believe existing AI models are powerful enough to have a tremendous impact on the world (and will keep getting better) - the key is building the infrastructure so that they have context and explore the best interfaces for humans to interact with them. We have the unique opportunity to explore and shape the way humans interact with machines while working on a product we use ourselves every day. If you're excited about crafting products that reinvent B2B software and want to join a team that combines the best of startup culture with the backing of top-tier investors, we'd love to talk. 👋 Even if you don't check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we're more interested in your potential and passion than a perfect match to our checklist. ___ Learn how we think and work. Our product constitution a story about our mission Agents at work - Latent Space, podcast with our cofounder, Stanislas Polu, 2024 LLMs reasoning and agentic capabilities over time - dot AI, podcast with our cofounder, Stanislas Polu, 2024 #J-18808-Ljbffr

A leading AI customer service company in San Francisco is seeking a Senior Customer Success Manager (Portuguese Speaker). This role involves developing relationships with key clients, facilitating project requirements, and guiding AI-driven transformation. Ideal candidates will have 4-7 years of experience in customer-facing roles, strong technical acumen, and excellent communication skills. This position offers a competitive salary and comprehensive benefits within a hybrid working environment. #J-18808-Ljbffr

About the Opportunity As a Strategic Customer Success Manager supporting Contentful's North American Strategic Accounts, you will be the post-sale counterpart to our Strategic Account Executive. Together, you'll co‑own customer value, long‑term growth, and executive relationships within some of the world's largest and most complex digital organizations. In this role, you will act as the trusted advisor for enterprise customers-guiding them through their digital experience transformation, maximizing the ROI of their Contentful investment, and driving measurable outcomes through adoption, enablement, and strategic governance. You'll partner closely with Sales, Solution Engineering, Partnerships, and Marketing to ensure the customer achieves their goals while identifying continuous opportunities for expansion. What to Expect Own Customer Value & Business Outcomes Act as the primary post‑sale relationship owner for a portfolio of multinational, enterprise customers with complex digital experience needs. Develop strategic success plans that deeply understand customer business goals, digital roadmaps, and KPIs-and drive execution against those plans with internal partners. Lead quarterly and executive business reviews to communicate outcomes, surface new opportunities, and ensure alignment on multi‑year digital experience strategies. Drive Adoption, Enablement & Platform Expansion Guide customers through ongoing adoption of Contentful, ensuring they realize measurable impact across speed, performance, personalization, and operational efficiency. Identify and remove adoption barriers by collaborating with Solution Engineering, Support, and Product teams. Partner with AEs to map long‑term growth paths within accounts, supporting upsell and expansion opportunities through data‑driven insights and business cases. Strategic Partnership & Cross‑Functional Leadership Work in lockstep with Strategic AEs to define account plans, unify customer messaging, coordinate exec engagement, and successfully land + expand within each account. Collaborate with key SI and Technology partners to extend value, support joint customer initiatives, and ensure long‑term architectural success. Provide customer advocacy by influencing internal product and go‑to‑market teams with customer insights grounded in real business impact. Operational Excellence & Governance Own renewal cycles end‑to‑end, ensuring high retention and proactive risk mitigation. Track and communicate customer health, product usage trends, expansion triggers, and sentiment across the account team. Support RFI/RFQ processes in partnership with Sales to ensure customers have confidence in Contentful's roadmap, security, and enterprise readiness. What You Need to Be Successful 10‑15+ years in Enterprise Customer Success or Account Management within SaaS/PaaS, preferably Martech, CMS, personalization, or digital experience platforms. Proven experience managing and growing complex, multinational accounts with large stakeholder groups across digital, engineering, and marketing functions. Strong understanding of digital experience technology ecosystems-headless CMS, personalization engines, content orchestration, CDPs, and modern API‑first architectures. Expertise in value realization, executive communication, strategic planning, and aligning technical capabilities to measurable business outcomes. Demonstrated strength collaborating with enterprise AEs to support deal strategies, expansion motions, and commercial negotiations. Experience leading renewals and expansions of $1M+ ARR and maintaining relationships with VP and C‑suite executives. Ability to navigate partner ecosystems, including SIs, agencies, and technology integrators, to drive customer success and platform adoption. Skilled in presenting to both technical and business audiences-making complex concepts accessible, compelling, and actionable. A proactive, curious, and consultative approach with the ability to operate independently, think strategically, and influence without authority. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full‑time employees receive Stock Options for the opportunity to share in the success of our company Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. Work‑Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days Company paid parental leave to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in‑person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. This role must be conducted in a state in which we are currently registered to do business. Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in California if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Salary Range: 166,000 - 224,000 (80/20 Split) This position is eligible for equity awards, annual bonuses, short‑ and long‑term incentives, and program‑specific awards, where applicable, in accordance with the terms of Contentful's variable compensation plans. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real‑time experimentation, powering next‑generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat‑based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at *************************** with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful's Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein. #J-18808-Ljbffr

Employment Type Full time Department Implementation & Customer Success Please note: this role is required to be based in San Francisco, the entire team goes into the office 5 days per week and you will be working alongside your peers. Our Story Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. As we prepare for our upcoming Series A fundraise, we are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence. Position Overview As a full-time member of our Customer Experience team, you will play a critical role in driving ongoing adoption and support for Campfire customers. You'll work closely with existing customers to understand ongoing accounting software needs and provide post- go live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role. Key Responsibilities Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software. Serve as the primary point of contact for assigned customers. Collaborate with product and engineering teams to communicate customer bugs and feature requests. Develop and maintain account management and support best practices and documentation. Experience 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role. Bonus: at least 1 year of experience in an implementation, solutions, support or customer success role Strong technical aptitude and ability to quickly learn new software platforms Intermediate-level Microsoft Excel/Google Sheets skills Bachelor's degree or equivalent experience in a relevant field Personal Attributes Highly proactive, adaptable, and capable of working in a fast-paced environment. Excellent attention to detail and ability to work under tight deadlines. Exceptional communication and interpersonal skills. Problem-solving mindset with the ability to translate customer needs into practical solutions A growth mindset with a focus on continuous improvement. #J-18808-Ljbffr

Job Description: Customer Success Manager Type: Full-time || Equity & Competitive Compensation Stage: High growth, post-Series A About Us Dataships is an innovative SaaS startup based in Dublin and San Francisco. We are revolutionising the marketing compliance industry by bringing to market the world's first dynamic marketing consent technology for Shopify Plus brands. We help over 500 marketing teams across the globe confidently grow their marketing lists, prove ROI from consent, and stay ahead of changing global privacy regulations. We are backed by leading investors who share our vision of placing Dataships' marketing consent technology in every place where marketing consent is collected and being the system of record for who companies can vs. cannot market to. We're entering our next stage of growth: scaling from a strong post-Series A foundation toward Series B and beyond - with a 5-year vision to build a $1B+ company that defines this category. The Role We're adding our next Customer Success Manager. This hire will own some of our most strategic ecommerce brands and directly contribute to shaping the future of our Customer Success motion at Dataships. You'll manage a portfolio of global Shopify brands and be responsible for driving retention, expansion, and measurable customer outcomes. You'll collaborate closely with Sales and Marketing during handovers and advocacy opportunities, and influence process improvements across the business. You'll report directly to the Head of Customer Success and play a key role in scaling Dataships' next phase of growth. What You'll Do Own customer retention and growth: Manage a portfolio of ecommerce brands to ensure adoption, renewal, and measurable ROI. Drive expansion: Identify and close upsell opportunities within your accounts, hitting and exceeding expansion targets. Manage renewals end-to-end: Lead renewal conversations - from identifying risk to closing on-time renewals that protect and grow revenue. Partner cross-functionally: Collaborate with Sales for seamless handovers post-sales. Partner with Marketing on case studies and customer advocacy initiatives. Provide actionable insights to Product to inform roadmap priorities. Monitor and maintain account health: Proactively mitigate churn risk and ensure exceptional customer satisfaction. Deliver value storytelling: Use data to demonstrate commercial impact and reinforce the business value of Dataships. What We Need 3-7 years in Customer Success, Account Management, or Retention roles at a SaaS, ecommerce, or MarTech company. Experience in or around the Shopify, Klaviyo, Attentive, Postscript, or similar ecommerce ecosystems. Strong relationship builder with excellent communication and stakeholder management skills. Data-driven, organized, and proactive in identifying risk and growth opportunities. Collaborative and influential across Sales, Marketing, and Product teams. Existing relationships with DTC marketing leaders or familiarity with the Shopify Plus ecosystem. Previous experience at a high-growth startup (Series A/B stage) Background in marketing operations or growth marketing before moving to sales Why It's Worth It 1% customer churn: You'll work with a product customers love and results you can be proud of. Proven impact: Nearly every customer sees measurable revenue uplift - making renewals and expansions meaningful and data-backed. Early impact: You'll join at a pivotal stage and help shape the Customer Success motion from the ground up. Collaborative culture: Work with a team that values autonomy, data-driven decisions, and high performance. Competitive package: Equity and compensation designed to reward strong performance and long-term contribution. Ready to help leading ecommerce brands grow compliantly - and profitably? Apply or reach out to **************** to learn more. Related Questions Dataships Transform marketing consent from a compliance burden into growth infrastructure for commerce. Dataships is building the consent infrastructure that powers privacy-first commerce. We help ecommerce brands turn more customers into marketing subscribers while staying compliant across every region and channel. Our platform optimizes consent collection to in real-time while to dramatically improve audience growth rates and retention revenue, all while maintaining the audit trails, suppression management, and legal defensibility that make growth sustainable. We work with ambitious Shopify Plus brands who understand that consent isn't a checkbox-it's foundational infrastructure. #J-18808-Ljbffr

A transformative SaaS startup is seeking a Customer Success Manager. This role involves managing relationships with strategic eCommerce brands, ensuring customer retention, driving upsell opportunities, and collaborating across departments to facilitate growth. The ideal candidate has 3-7 years of experience in Customer Success or Account Management, with a strong background in eCommerce or MarTech. This early-stage position offers the chance to shape the Customer Success motion as the company scales. #J-18808-Ljbffr

Sr. Customer Success Manager - SMB/Mid Market HoneyBook is the leading AI‑powered business management platform for service‑based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI‑powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast‑paced, intellectually‑charged environment and have similar experience to what we are looking for, we encourage you to apply. About the role We're looking for a Sr. Customer Success Manager - SMB/Mid‑Market to design and run proactive customer success programs that measurably accelerate time‑to‑value, improve adoption, and drive net revenue expansion across a focused book of strategic SMB/MM customers. As a senior builder‑IC, you'll own outcomes end‑to‑end: from onboarding and value realization to QBRs, renewals, and upsells while establishing the playbooks, instrumentation, and operating rhythm that can scale. You'll partner closely with Product, Growth, and Member Care to turn insights into repeatable motions and proof points for future team expansion. If you love turning customer outcomes into revenue outcomes, this role is for you. This role is hybrid to our San Francisco office, 3 days per week and requires occasional travel to Tel Aviv/NY ~2×/year for planning and collaboration. Here are some things you'll do Own a strategic SMB/MM book of business - driving customer success through adoption, renewals, and growth with strong retention and expansion results. Deliver a standout onboarding experience that helps customers activate quickly and see value early. Design and run proactive engagement programs (like onboarding tune‑ups, adoption campaigns, and renewal prep) in partnership with our Digital Programs Lead: testing, iterating, and measuring what works. Build a smart, efficient CS system powered by data and AI to forecast retention, create/maintain QBR templates, track health, and guide customer conversations; maintain clear dashboards and follow through on key milestones. Grow your expansion pipeline and maintain disciplined forecasting and communication around opportunities and risks. Champion customer advocacy by collaborating with our community team to turn success stories into references, reviews, and case studies. Share insights that shape our product and growth strategy highlighting churn risks, feature gaps, and opportunities for improvement. Document playbooks and best practices to scale what works and help pave the way for future CSMs. Here's what we're looking for in a candidate Must‑haves Ownership & Initiative: You take pride in building and improving - designing programs, setting clear goals, and delivering results with minimal direction while collaborating openly across teams. Commercial Mindset: You're confident managing renewals and expansions in an SMB/MM environment, balancing business outcomes with genuine customer advocacy. Customer Growth Focus: You know how to turn insights into action: driving feature adoption, accelerating time‑to‑value, and helping customers realize measurable success. AI Confidence: You use AI tools thoughtfully to scale research, personalize communication, and streamline prep - always grounded in accuracy, privacy, and human connection. Nice‑to‑haves Analytical Clarity: You focus on what matters most, use data to guide priorities, and communicate trade‑offs clearly. Storytelling: You turn insights into simple, compelling stories that help teammates and leaders align quickly. Forecasting: You maintain clean, consistent renewal and expansion forecasts, identify risks early, and collaborate to solve them. Here is what is needed 6 years of experience in Customer Success or Account Management, including work with SMB and Mid‑Market customers. You've managed a broad portfolio (around 100+ accounts) and understand how to balance scale with personal connection. Direct experience owning renewals and expansions with measurable impact on NRR. You know how to identify opportunities, tell a strong value story, and close with confidence. Design and refine customer programs: like onboarding tune‑ups, adoption campaigns, or renewal prep - that deliver clear results and repeatable wins. Set up lightweight forecasting systems, maintaining pipeline visibility, and tracking performance with accuracy and accountability. Comfortable using CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar) and experimenting with AI‑assisted tools to improve insights and efficiency. Startup/scale experience whether building a motion from 0→1 or helping scale from 1→10, and you bring structure, curiosity, and resilience to every phase of growth. The good stuff Mission‑driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do. Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out‑of‑the‑box thinking and innovation; be ready to fail fast and often! Compensation: We offer a competitive salary and meaningful equity grants. Base pay is $120k‑$145k, depending on experience and skills. Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost. Our core values People come first: We prioritize people as we explore opportunities and work through challenges. Raise the bar: We push for greatness-for ourselves, each other, and our members. Own it: Trust and ownership let us make decisions with confidence. We love what we do: We bring passion to our work and love what we create for our members. Keep it real: Authenticity, respect, and transparency are at our core. HoneyBook is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. We honor all candidates and are committed to a fair recruitment process. #J-18808-Ljbffr

Oomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error‑prone manual tasks and tickets. We help some of the most well‑known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate their business processes and comfortable wearing many hats. We are looking for this person to be West Coast based and work Pacific hours. Responsibilities Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long‑term engagement. Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early. Increase product adoption and value realization, ensuring customers fully leverage the platform's features to meet their business objectives. Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross‑sell initiatives. Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders. Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time. Share best practices and thought leadership, guiding customers on industry trends and optimal product use. Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption. Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support. Collaborate cross‑functionally with sales, product, and support teams to ensure a seamless customer experience. Qualifications Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company Business savvy with an ability to translate business needs into data and product requirements Excellent verbal and written communication skills Extremely strong presentation capabilities Self‑motivated and comfortable in an ever‑changing agile environment Basic understanding of API's/Web Services and how they function Intermediate knowledge of complex technology user workflows Knowledge and basic triage ability of HTTP error messages Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills What we can offer you Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales Market‑competitive salary + equity A once‑in‑a‑lifetime career opportunity to get onboard a fast‑growing business that is venture‑backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital The salary range for this position is: $125-145k (OTE) Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. #J-18808-Ljbffr

A leading tech company in San Francisco seeks a Senior Customer Success Manager. The role involves driving customer success through strong relationship management and technical guidance on cloud solutions. Candidates should have a strong background in customer success within technology and excellent interpersonal skills. This full-time position offers competitive pay and numerous benefits, including stock options and health insurance. #J-18808-Ljbffr

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.

Strava is the app for active people. With over 150 million athletes in more than 185 countries, Strava is where connection, motivation, and personal bests thrive. No matter your activity, gear, or goals, we help you find your crew, crush your milestones, and keep moving forward. Start your journey with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. Strava for Business partners with brands looking to authentically engage with our highly engaged global community. Through sponsored challenges, we provide an alternative to traditional advertising channels, allowing brands to inspire and connect with athletes in a meaningful way. As a Brands & Agencies Client Partner at Strava for Business, you'll help leading brands and media agencies connect with the world's largest community of active people. Based in NYC or SF, you'll play a key role in expanding Strava's advertising and sponsorship business across the US. Reporting to the North America Business Director, you'll focus on driving new business and supporting best-in-class campaigns that inspire active living. You'll be part of a collaborative, fast-moving team working to make Strava the go-to platform for brands reaching active audiences. We follow a flexible hybrid model that translates to more than half of your time on‑site in our New York or San Francisco office - three days per week. What You'll Do Develop Strava for Business in the UK and across Europe by building and growing relationships with brands and media agencies. Evangelize Strava as the go-to platform for brands to reach and engage people living active lifestyles. Sell creative Sponsored Challenges and Sponsored Segment campaigns that meet client objectives and resonate with the Strava community. Collaborate with the Account Management team to deliver high-quality campaigns and exceptional client service that drive renewals. Act as the voice of your customers-sharing feedback and market insights with Product, Leadership, and other internal teams. Maintain a healthy, accurate pipeline to support reliable forecasting and informed business planning. Contribute to the growth and success of Strava for Business by playing an active role in a fast‑scaling, entrepreneurial team. What You'll Bring to the Team 5+ years of experience in a quota‑carrying platform advertising sales role. Deep knowledge of the digital media, marketing and the advertising landscape, enabling you to advise clients effectively on Strava's solutions. A strong network of contacts at brands and/or media agencies that you can immediately leverage to drive market growth. An entrepreneurial mindset, with the ability to operate independently and deliver results in a fast‑paced, start‑up environment. Excellent communication skills, with the ability to engage diverse audiences and clearly articulate value propositions in both internal and external settings. Strong attention to detail, with proven experience in pipeline management and accurate sales forecasting. Fluency in English required. For more information on benefits, please click here. Why Join Us? Movement brings us together. At Strava, we're building the world's largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you're shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you're not just joining a company-you're joining a movement. If you're ready to bring your energy, ideas, and drive, let's build something incredible together. Strava builds software that makes the best part of our athletes' days even better. Just as we're deeply committed to unlocking their potential, we're dedicated to providing a world‑class, inclusive workplace where our employees can grow and thrive, too. We're backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we're expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy‑related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr

* 17x Google Cloud Partner of the Year awards in the last 8 years.* 3x AWS AI/ML award wins.* 3x NVIDIA Partner of the Year titles.* 2x Snowflake Partner of the Year awards.* We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group.* We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators.* We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023.**Experience Level:****Work Location:**As a Senior Client Partner - TME, you will be responsible for driving growth and expanding our footprint within strategic accounts in the tech industry. This role requires a deep understanding of the technology ecosystem, its rapidly evolving digital landscape, and the ability to deliver AI, data, cloud, and digital transformation solutions that create measurable business impact.* Identify opportunities for co-innovation leveraging Generative AI, agentic workflows, data modernization, and platform engineering.* Represent the company at Bay Area and tech ecosystem events to elevate partnership visibility and brand presence.* Bring innovative AI-driven ideas that improve operational efficiency, product performance, and customer experience.* Bachelor's degree in Business, Engineering, Computer Science, or equivalent experience.* Deep understanding of the technology sector with experience supporting or selling into major tech enterprises.* Proven track record in selling, delivering, and managing AI, ML, data analytics, and cloud solutions (GCP preferred; AWS, Azure, and Oracle also considered).* Extensive experience in enterprise sales, account management, and strategic client leadership.* Demonstrated ability to manage contractual lifecycles including MSAs, SoWs, pricing, and commercial negotiations.* Exceptional executive engagement skills with the ability to build trusted long-term relationships.* Strong entrepreneurial mindset with experience managing accounts end-to-end (sales, delivery oversight, financials, team coordination).* Willingness to travel up to 50% for customer visits, events, and executive meetings.* Familiarity with AI applications in the tech industry such as predictive analytics, platform optimization, customer service automation, and advanced GenAI use cases.* Working knowledge of modern AI/ML frameworks (TensorFlow, PyTorch, GPT models) and cloud-based AI/ML services (GCP Vertex AI, AWS Sagemaker, Azure AI).* Understanding of AI governance, responsible AI, privacy standards, and data security requirements within large-scale tech enterprises.Thank you for your interest in Quantiphi! We are a team that dreams together and collaborates to ensure success. We are currently looking for exceptional individuals who can join us and contribute to a fun, diverse and hybrid work culture. As a part of the Quantiphi family, you will get ample opportunities to learn, grow and interact with colleagues from varied experience and backgrounds around the globe. If this excites you, explore our current openings and apply to any job roles that suit and interest you. #J-18808-Ljbffr

A leading tech solutions company is seeking a Senior Client Partner to drive growth in strategic accounts within the technology industry. This role requires expertise in AI, data analytics, and cloud solutions. The ideal candidate will have a proven track record in enterprise sales and account management, with the ability to engage executives and deliver impactful AI-driven solutions. Opportunities for professional growth in a diverse and collaborative environment await the right candidate. #J-18808-Ljbffr

A dynamic tech company in Chicago is seeking a Business Development Director to drive client acquisition and establish their innovative platform in the US. The ideal candidate will have over 7 years of experience in adtech, a proven track record in account growth, and excellent communication skills. This role offers the opportunity to take an entrepreneurial approach to business development and build strong stakeholder relationships. #J-18808-Ljbffr

About Us Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise‑grade governance to execute end‑to‑end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. Why Join Us As an Engagement Manager for AI Agent deployments, you'll own how we implement VoiceAI and ChatAI for our enterprise customers - from strategy through execution. Your job is to make every deployment smooth, high‑impact, and set up for long‑term success. This role blends program leadership, customer strategy, and value realization. You'll guide complex rollouts, coordinate across multiple teams, manage risks, and ensure every launch delivers clear, measurable outcomes. What you'll be doing Lead End-to-End AI Agent Delivery: Own AI Agent deployments from kickoff → design → build → testing → go‑live → hypercare → optimization. Conduct business and technical discovery to deeply understand customer workflows, KPIs, and success criteria. Orchestrate a Cross-Functional Delivery Pod: Lead a matrixed delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers. Coordinate with Engineering on feature gaps, technical escalations, and roadmap alignment. Drive Customer Outcomes & Long-Term Success: Own the success of multi‑phase AI transformation programs. Post-go live, act as the customer's primary AI Agent program lead - running QBRs, tracking KPIs, and driving continuous value. Establish Scalable Processes & Governance: Create and refine playbooks, delivery templates, evaluation frameworks, UAT processes, hypercare models, and best practices Ensure compliance with testing, evaluation frameworks, UAT processes, and deployment checklists. Manage timelines, deliverables, documentation, and cross‑functional dependencies for multiple concurrent customer programs. Customer Enablement & Training: Guide customers through operational readiness, change management, and best practices for scaling AI within their contact centers. Be the Face of AI Strategy for Enterprise Customers: Present confidently to frontline leaders, IT executives, and C‑suite stakeholders. Translate complex AI/technical concepts into business outcomes and guide customers through AI maturity and transformation journeys. What you'll bring to the role 5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, CX, digital transformation, or contact center domains preferred) Proven success leading complex enterprise implementations with cross‑functional and executive stakeholders. Strong understanding of contact center KPIs like containment, AHT, CSAT, NPS, and how they influence AI Agent projects. Comfort leading customer‑facing discussions - from deep technical troubleshooting to weekly project demos. Demonstrated ability to manage multiple projects simultaneously in fast‑paced, evolving environments. Excellent communication, training, documentation, and relationship‑building skills. Bonus points for: Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms. Hands‑on experience to CCaaS platforms (Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center). Perks & Benefits Competitive compensation including equity Excellent medical, dental, and vision insurance options Flexible time off 10 Company holidays + Winter Break and up to 16‑weeks of parental leave 401K plan Quarterly Lifestyle Spend Monthly Mobile + Internet Stipend Pre‑tax Commuter Benefits Salary Range The base salary compensation range targeted for this full‑time position is $133,000-$149,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non‑traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit *************** #LI- Redwood City, CA (Hybrid) #J-18808-Ljbffr

Location: On-site at The Bazaar Headquarters// Remote Work Optional depending on experience and job fit. Job Type: Full-Time Compensation: Total On Target Earnings is 105K. 75K base +1% of sales (uncapped commission) About The Bazaar: The Bazaar is a 65-year-old, family owned, leader in the closeout and off-price distribution industry, specializing in consumer-packaged goods (CPG). With a strong reputation for sourcing and distributing high-quality products at unbeatable prices, we serve a diverse range of retailers and businesses. Our team is dedicated to delivering exceptional value and fostering long-term partnerships in the marketplace. Who this Job is perfect for: A person with Experience and Passion for CPG distribution selling to retailers, E-com, and Wholesalers around the world. A gritty and high energy salesperson who builds relationships very well. Someone who thrives in a family business environment. This is not a corporate culture, we believe in quick decisions, hustle, and total honesty. You will be judged on your effort and performance daily! You will spend a ton of time building meaningful relationships with your customers, this is a great job for someone who loves people. Position Overview: We are seeking a Account Manager to drive revenue growth, expand customer relationships, and manage key accounts in the closeout and off-price retail space. The ideal candidate will have a proven track record in sales, strong negotiation skills, and experience in CPG, distribution, or wholesale trade. This role requires a strategic thinker who can identify new opportunities, manage complex deals, and build lasting partnerships with retailers and suppliers. Key Responsibilities: In collaboration with leadership, develop and execute a strategic sales plan to expand market presence and revenue streams. Manage and grow existing customer accounts by identifying, selling and building strong relationships across all departments in your assigned national accounts. Actively seek new business opportunities at the national and regional levels. Build and maintain strong relationships with key decision-makers (C-Level) at retail partners. Negotiate pricing, terms, and contracts to maximize profitability. Stay ahead of industry trends, market conditions, and competitor activities. Collaborate with internal teams (procurement, logistics, and finance) to ensure seamless execution of deals. Meet and exceed sales individual and team targets through proactive pipeline management and customer engagement. Utilize CRM and ERP systems to track sales performance, customer interactions, and forecasts. Qualifications & Skills: Ideally you have 5-10 years of experience in sales, account management, or business development, preferably in CPG, wholesale, or closeout distribution. Strong negotiation, communication, presentation and interpersonal skills. Ability to manage complex sales cycles and close high-value deals. Proven ability to meet or exceed sales targets and revenue goals. Proficiency in CRM and ERP systems for tracking sales performance. Excellent analytical and problem-solving skills (Big deal these days) Detail-oriented and research-driven individual Outstanding time management and organizational skills. Ability to prioritize daily work flow well. Ability to travel as needed to meet with customers and attend industry events. Why Join Us? Competitive salary with performance-based incentives. No cap on earnings. Opportunity to work with a Family-owned company in a fast-paced industry. Collaborative team environment with opportunities for career growth. Exposure to a diverse portfolio of products and customers. You will build and run your own book of business. You will "eat what you kill", so to speak.

Who are we?UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface. We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We're on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights. Why are we hiring this role? Due to continued growth, the Customer Success team is expanding and we require a Bilingual Spanish-speaking Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice. As a Customer Success Manager, you'll report into a Lead CSM and analyze the causes of your customer's greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you'll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.What will you do? You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls. You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. You will translate your customer's requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected. Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities. What will you bring? 2+ years experience in customer success, project management or account management. Professional to native fluency in Spanish and English. Experience with supporting and building customer relationships in a scalable manner. Highly organized with the ability to update existing documentation and document new processes. An understanding of cyber risk management or risk management frameworks. High-level of proficiency in the English language, both written and spoken. The ability to work cross functionally with many internal groups and be a team player. Curious and willing to learn. What would give you an edge? Experience in Customer Success tools, such as ChurnZero or GainSight. Experience with a CRM, such as HubSpot or Salesforce. Experience in cyber risk management or risk management. Understanding of Cyber Security best practices. Basic/working knowledge of APIs. Experience conducting training sessions. Knowledge of the Spanish language (varied levels of proficiency). What's in it for you? Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. 18 weeks paid Parental Leave: Irrespective of parenting role Personal Leave Allowance: This includes sick & carer's leave Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance Top-spec hardware: All team members will be provided with top-spec laptops for their role Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work Health Insurance: Health, dental, and vision insurance #LI-SL1 UpGuard is a Certified Great Place to Work in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.