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Development Specialist jobs at UT Federal Credit Union - 26 jobs

  • Hybrid Learning & Development Specialist- Hendersonville, TN

    Firefighters First Federal Credit Union 3.9company rating

    Hendersonville, TN jobs

    This is a Hybrid position (3 days in office), must live in the Nashville/Hendersonville area. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a hybrid Learning & Development Specialist to join our team at the Hendersonville Office! The Learning and Development Specialist will work a hybrid schedule reporting to the Hendersonville office. The L&D Specialist is responsible for designing, developing, and delivering engaging training programs and content that supports the Credit Union's strategic goals. This role focuses on creating interactive learning materials, including e-learning modules, instructor-led training, job aids, and other educational resources. The Specialist will collaborate with subject matter experts (SMEs) and leadership to ensure training content is accurate, up-to-date, and aligned with organizational objectives. Primary Responsibilities: Design and Develop Training Content: Creating engaging learning materials, including e-learning modules, instructor-led training, videos, job aids, and other materials using instructional design best practices. Continuously Update and Enhance Training Materials: Regularly review, update, and enhance training content to reflect changes in policies, procedures, regulatory requirements, and industry best practices, ensuring content remains accurate and relevant to support the safety and soundness of the organization while equipping employees with tools and resources to be successful. Learning Management System (LMS) Administration: Uploading, maintaining, and optimizing training content in the LMS, ensuring an intuitive user experience, accurate tracking of employee progress, and troubleshooting technical issues. Collaborate with Stakeholders: Partnering with department leaders and other stakeholders to identify training needs, gather accurate content, and develop customized training solutions that supports key organization initiatives. Facilitate Training Sessions: Delivering virtual and in-person training sessions that focuses on curriculum such as leadership development, compliance, technical skills, professional skills, and upskilling in anticipation of changes that will transform the workforce (e.g. emerging technology like AI) while using interactive techniques to enhance learner engagement and knowledge retention. Evaluate Training Effectiveness: Using assessments, surveys, and feedback mechanisms to measure training impact, analyze results, and continuously improve content and delivery. Stay Current with Learning Trends: Continuously research and apply the latest instructional design techniques, e-learning technologies, and best practices to enhance training offerings. Basic Qualifications: Education: Bachelor's degree Experience facilitating in-person and virtual training sessions. Experience working with web development tools, authoring tools, e-learning technologies, and the Adobe Suite. Experience working with Articulate. Experience creating training programs and content. All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements. Travel: Travel up to 20% of the time to visit regional offices, engage with remote employees, attend meetings, conferences, training, and other work-related events. Benefits: We offer exceptional benefits to our employees, including: Competitive salary with a pay for performance bonus Fully paid Medical, Dental, and Vision benefits package for employees. Fully paid Life insurance, AD&D, short and long-term disability coverage 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4% Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program Pet Insurance 4 weeks of PTO annually including 2 ½ days of float time. 9 paid holidays plus 2 half days Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
    $36k-60k yearly est. Auto-Apply 60d+ ago
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  • Unit Field Trainer

    CNO Financial Group 4.2company rating

    Knoxville, TN jobs

    Job Title Unit Field Trainer Job Details The Unit Field Trainer is the first level of management in the Branch Sales Office that is responsible for the recruitment, onboarding and on the job training for sales agents, in addition to maintaining their own personal production standards. Job Responsibilities/Accountabilities: • Train and Mentor agents; responsible for a downline of agents and accountable for their performance and compliance to policies and procedures • Provides day to day guidance, consultation and mentoring for the development strategies of agents (production oriented) to help agents become successful • Maintains personal production to achieve established goals and objectives • May also have a role in recruiting efforts as assigned by branch; will be instrumental in the onboarding and development of licensed agents; will help facilitate the licensing training for other agents • Conduct on the job training though joint field work with new agents that includes appointment sharing and commission splits • Actively participate in mgmt team meetings and support the Branch Sales Office in meeting stated goals Qualifications: • HS degree required; BS preferred • 1-3 years previous experience in an insurance agent position; 3-5 years is preferred • Strong communication skills required • Strong results orientation is required
    $43k-66k yearly est. Auto-Apply 60d+ ago
  • Unit Field Trainer

    CNO Financial Group 4.2company rating

    Knoxville, TN jobs

    Job Title Unit Field Trainer Job Details The Unit Field Trainer is the first level of management in the Branch Sales Office that is responsible for the recruitment, onboarding and on the job training for sales agents, in addition to maintaining their own personal production standards. Job Responsibilities/Accountabilities: • Train and Mentor agents; responsible for a downline of agents and accountable for their performance and compliance to policies and procedures • Provides day to day guidance, consultation and mentoring for the development strategies of agents (production oriented) to help agents become successful • Maintains personal production to achieve established goals and objectives • May also have a role in recruiting efforts as assigned by branch; will be instrumental in the onboarding and development of licensed agents; will help facilitate the licensing training for other agents • Conduct on the job training though joint field work with new agents that includes appointment sharing and commission splits • Actively participate in mgmt team meetings and support the Branch Sales Office in meeting stated goals Qualifications: • HS degree required; BS preferred • 1-3 years previous experience in an insurance agent position; 3-5 years is preferred • Strong communication skills required • Strong results orientation is required
    $43k-66k yearly est. Auto-Apply 60d+ ago
  • Unit Field Trainer

    CNO Financial Group 4.2company rating

    Chattanooga, TN jobs

    Job Title Unit Field Trainer Job Details The Unit Field Trainer is the first level of management in the Branch Sales Office that is responsible for the recruitment, onboarding and on the job training for sales agents, in addition to maintaining their own personal production standards. Job Responsibilities/Accountabilities: • Train and Mentor agents; responsible for a downline of agents and accountable for their performance and compliance to policies and procedures • Provides day to day guidance, consultation and mentoring for the development strategies of agents (production oriented) to help agents become successful • Maintains personal production to achieve established goals and objectives • May also have a role in recruiting efforts as assigned by branch; will be instrumental in the onboarding and development of licensed agents; will help facilitate the licensing training for other agents • Conduct on the job training though joint field work with new agents that includes appointment sharing and commission splits • Actively participate in mgmt team meetings and support the Branch Sales Office in meeting stated goals Qualifications: • HS degree required; BS preferred • 1-3 years previous experience in an insurance agent position; 3-5 years is preferred • Strong communication skills required • Strong results orientation is required
    $42k-65k yearly est. Auto-Apply 60d+ ago
  • Unit Field Trainer

    CNO Financial Group 4.2company rating

    Nashville, TN jobs

    Job Title Unit Field Trainer Job Details The Unit Field Trainer is the first level of management in the Branch Sales Office that is responsible for the recruitment, onboarding and on the job training for sales agents, in addition to maintaining their own personal production standards. Job Responsibilities/Accountabilities: • Train and Mentor agents; responsible for a downline of agents and accountable for their performance and compliance to policies and procedures • Provides day to day guidance, consultation and mentoring for the development strategies of agents (production oriented) to help agents become successful • Maintains personal production to achieve established goals and objectives • May also have a role in recruiting efforts as assigned by branch; will be instrumental in the onboarding and development of licensed agents; will help facilitate the licensing training for other agents • Conduct on the job training though joint field work with new agents that includes appointment sharing and commission splits • Actively participate in mgmt team meetings and support the Branch Sales Office in meeting stated goals Qualifications: • HS degree required; BS preferred • 1-3 years previous experience in an insurance agent position; 3-5 years is preferred • Strong communication skills required • Strong results orientation is required
    $42k-64k yearly est. Auto-Apply 60d+ ago
  • Training Specialist

    Nidec Americas Holding 4.1company rating

    Lexington, TN jobs

    We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary PAt Nidec, we prioritize our team's well-being and success. Our comprehensive benefits package is designed to support you both personally and professionally. These are the great benefits we offer, with additional perks and programs available to enhance your overall experience with us. • Competitive Compensation: Attractive salary with additional bonus opportunities. • Health and Wellness: Comprehensive medical, dental, vision and disability coverage, effective from your first day. • Retirement Savings: 401(k) plan with a best-in-class company match of 100% on the employee's first 6% with an additional 3% employer contribution to support your financial future. • Work-Life Balance: Generous time off package, including PTO and holidays. • Education Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth. Job Description Position Objective: Deliver and evaluate training initiatives. Assist in coordinating training under the supervision of the Training Coordinator. Collaborate throughout the organization to assess deficiencies then identify the appropriate curriculum to address needs. Create learning guides and aids which enhance training content effective for all variety of learners. Essential Duties/Responsibilities: Utilize prepared curriculum, guides, aids, manuals, materials and/or exercises to deliver instruction or training which meet the objective(s) and/or deliver the desired outcome(s). Deliver training programs with team leaders and supervisors. Lead and facilitate the Week 1 Orientation, Onboarding, and Training Program Recommend modifications/updates for on-the-job training checklists and/or training content. Assist with development, coordination and delivery of Lean Manufacturing Principles training. Measure and communicate the impact of training through the key performance indicators and operating metrics. Maintain training materials; provide input for standardized work instructions. Assist in maintaining training records. Support facility compliance with ISO 9001 training requirements. Participate in continuous improvement projects as well as the development and delivery of relevant material needed to support those projects. Collect pre and post data related to effectiveness and efficiency of training. Prepare information for management and manufacturing leaders regarding barriers or issues related to training program. Other duties as assigned. Experience/Skills: 2+ years' experience providing training (formal and OJT) In a manufacturing, commercial, or educational environment. Strong communication, organization, and interpersonal skills. Ability to work collaboratively with cross-functional teams. Proficiency in MS Office. Experience with LMS (learning management system) administration preferred. Strong attention to detail, planning, organization skills. Proven problem-solving skills. Ability to work independently with moderate supervision. Education: High school diploma or equivalent. Vocational/technical training or a combination of post-secondary training and experience equivalent to 2 years. Additional Job Details Shift: 1st shift Days of Work: Monday - Friday Work Location: On-site Pay Frequency: Bi-Weekly Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: **************************************************************** Work Shift Schedule First Shift (United States of America) No Soliciting Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
    $42k-64k yearly est. Auto-Apply 30d ago
  • Unit Field Trainer

    CNO Financial Group 4.2company rating

    Memphis, TN jobs

    Job Title Unit Field Trainer Job Details The Unit Field Trainer is the first level of management in the Branch Sales Office that is responsible for the recruitment, onboarding and on the job training for sales agents, in addition to maintaining their own personal production standards. Job Responsibilities/Accountabilities: • Train and Mentor agents; responsible for a downline of agents and accountable for their performance and compliance to policies and procedures • Provides day to day guidance, consultation and mentoring for the development strategies of agents (production oriented) to help agents become successful • Maintains personal production to achieve established goals and objectives • May also have a role in recruiting efforts as assigned by branch; will be instrumental in the onboarding and development of licensed agents; will help facilitate the licensing training for other agents • Conduct on the job training though joint field work with new agents that includes appointment sharing and commission splits • Actively participate in mgmt team meetings and support the Branch Sales Office in meeting stated goals Qualifications: • HS degree required; BS preferred • 1-3 years previous experience in an insurance agent position; 3-5 years is preferred • Strong communication skills required • Strong results orientation is required
    $40k-63k yearly est. Auto-Apply 60d+ ago
  • Nashville Program Specialist

    Booster Enterprises 4.1company rating

    Nashville, TN jobs

    JOIN AN AMAZING TEAM. HAVE FUN. MAKE AN IMPACT. HELP US CHANGE THE WORLD! Booster is a school fundraiser on a mission to change the world. Proudly serving schools and millions of students nationwide, we are reinventing how schools do fundraising. If you love the idea of impacting students, working with an amazing team, thriving in a high-energy environment, and having fun, this job is for you! OUR VIRTUES: Every Booster team member embodies these six virtues: GRATITUDE: We express gratitude daily. We live a life of humble optimism thankful for all we have been given to steward. WISDOM: We pursue wisdom with a growth mindset. We have a teachable posture and a love of learning. We seek to live holistic lives of integrity seeking wisdom daily.” CARE: We generously give honoring attention to others. We serve, listen, and lead with hospitality. Care means we love our community and they know it and they feel it. COURAGE: We live and lead with confidence and bravery. We have hope and a bias for action. We take initiative personally and professionally. GRIT: We persevere with resilience knowing that endurance builds character. We take the long view with the right perspective and we love a challenge. CELEBRATION: We love to celebrate the value of others. We take great joy in enthusiastically affirming others' strengths and accomplishments. THE PROGRAM SPECIALIST ROLE AND WHY IT'S IMPORTANT TO BOOSTER: Booster is growing at double-digit rates each year. To keep up with that tremendous growth, we're looking for fun-seeking world changers who want to jumpstart their careers and make a difference in the lives of others. As a Program Specialist, you and your team will be the face of the Boosterthon program on elementary school campuses. Alongside your team, you'll serve on campus with excellence, help schools reach their fundraising goals, and positively impact students. You'll continually display enthusiasm, professionalism, and intentionality to serve schools with remarkable client care. We hire both full-time and part-time Program Specialists. HERE'S WHY THIS IS A GREAT CAREER STEP FOR YOU: This is an ideal part-time job or first job out of college for someone who wants to do fun, impactful work alongside a community of world-changing leaders. In this role, you'll learn a variety of valuable skills, receive coaching to help you succeed, and have the opportunity to grow personally and professionally. YOUR DAY-TO-DAY WILL INCLUDE: Teaching and presenting character curriculum to students in schools daily. Setting up and hosting our premier fitness fundraiser, the Boosterthon Fun Run. Motivating students to raise funds for their school. Engaging with teachers, parents, and administrators. Learning and understanding our business models and principles. Being a part of a team that models Fitness, Leadership, and Character to others. WHO WE'RE LOOKING FOR: Here are some signs that you'd be a great fit for this role: Excellent Communication - You can connect professionally and enthusiastically with students, faculty, and staff through written and verbal communication. Positive Attitude - You display optimism, enthusiasm, and intentionality when interacting with clients and the team. Growth Mindset - You demonstrate a continual desire to learn and grow both personally and professionally. Good Judgment - You have a strong sense of self-awareness and emotional intelligence. Outcome-oriented - You are a hard worker who gets things done in a timely and efficient manner. REQUIREMENTS: You're a licensed driver with reliable transportation You can pass Booster's Background and Motor Vehicle check You're able to lift up to 45 lbs. You're able to be active and on your feet while on campus On the days you work, you have full-day availability from 7 am - 4 pm. BENEFITS AND PERKS: Career Development Opportunities: Upward mobility in the company Bonus Opportunities: Recruiting Bonus Fun and Engaging Culture: Team events, award ceremonies, free lunches, dinners, and more! Travel Opportunities: Ability to travel nationally to serve schools across the nation. COMPENSATION: $14-$16 per hour + bonus opportunities, non-exempt Are you ready to change the world with us? If the answer is yes, this opportunity is for you!
    $14-16 hourly Auto-Apply 60d+ ago
  • Membership/Trainer Consultant

    Pugh 4.2company rating

    Nashville, TN jobs

    NOW HIRING PERSONAL TRAINERS AND SMALL GROUP INSTRUCTORS! Hermitage NOW HIRING personal trainers to work in our new and existing clubs one of the fastest-growing Fitness Franchise on the planet, Workout Anytime! We are hiring in an established location in Hermitage! This is a unique and powerful opportunity if you have the desire to build a CAREER in Fitness! If you are a TEAM player and you are looking for an opportunity for advancement…. READ ON! This is an AMAZING opportunity FOR YOU to work for a RESULTS FOCUSED organization with over 20 years of experience in building and growing personal training clientele inside a supporting fitness club that will assist you to build your schedule! Candidate Requirements: NATIONALLY CERTIFIED PERSONAL TRAINERS (ACE, ISSA, NASM, etc.) PREFERRED OUTGOING PERSONALITY EXCELLENT CUSTOMER SERVICE SKILLS ENJOYS INTERACTING WITH A DIVERSE GROUP OF PEOPLE PASSION FOR FITNESS AND CHANGING LIVES MOTIVATED ENTREPRENEUR WHO IS A TEAM PLAYER EXPERIENCE AND/OR RELATED DEGREES ARE ENCOURAGED BUT ON THE JOB TRAINING WILL BE PROVIDED SALES BACKGROUND IS A PLUS! We are looking for candidates who are PASSIONATE about fitness and helping others achieve their goals. We are interested in hardworking and committed individuals who can thrive in a team environment and want to build a solid career in changing lives! The customer service of a Workout Anytime trainer must be absolutely outstanding! We are not only taking these individuals through one-on-one training, but we are also teaching them to implement HIT cardio, weight training and a whole food nutritional program to provide consistently amazing results! We are VERY passionate about helping our clients achieve any and all of their goals in a healthy and effective way. Our entire TEAM of trainers will work together to provide support and a cheering section for each client. If you are selected to join the Workout Anytime team in your area you will be trained on our training philosophies and how to implement our nutritional program with your clientele. ***Future promotional opportunities will be available to those who demonstrate excellence and leadership capabilities*** Compensation: $1,000.00 - $4,000.00 per month ABOUT WORKOUT ANYTIME: Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024! Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees. Mission To provide a friendly, convenient, life-changing journey with passion. Vision To reshape the fitness community where everybody aspires to be the best they can be. Values Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff. Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual. Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team. Strategic Drivers Think Big Keep It Simple Do It With Integrity
    $1k-4k monthly Auto-Apply 60d+ ago
  • Community Development Associate (Currently remote)

    Grameen America 4.0company rating

    Memphis, TN jobs

    , Inc. Grameen America Inc. (GAI) is a nonprofit microfinance organization founded in 2008 by a Nobel Peace Prize recipient, Mohammad Yunus. Mohammad's vision is to help less fortunate women of color become entrepreneurs and financially independent by providing micro-loans, financial education, asset building through savings and credit building strategies. Role Overview: The Community Development Associate (CDA) is responsible for increasing the membership base through various community outreach activities, building new relationships within the community and maintaining existing ones. The CDA will also lead and manage all client-oriented meetings, which includes collection of loans, disbursements, and repayments and verifications. The CDA will need to be a strong leader with the ability to manage and build cohesive client groups, detailed, organized and the ability to multitask. The CDA would also deliver various training sessions for the members. Recruitment: Grow member base and spread awareness of the Grameen lending program through community outreach activities/organizing to attract and recruit new members to achieve designated membership growth targets. Own an elevated member experience through communication by call, email, or other means to set expectations and build meaningful relationships towards a successful membership placement. Maintain accurate documentation on all members searches and other recruiting activities. Follow company standards and ensure high quality and productivity. Relationship Management: Build positive relationships with borrowers and members for membership and business growth. Provide high level of customer service support when dealing with borrowers and members to ensure satisfaction. Facilitate GAI Center Meetings. Interact with borrowers and members to communicate processes and provide financial education such as how to obtain a micro-loan, understand their credit score, etc. Resolve members concerns, issues, and questions in timely and professional manner. Financial Methodology: Monitor members' loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments. Maintain accurate records for all transactions within center and branch (such as proper posting, compliance with required notifications, etc.). Accurately input and track members loan payments and other relevant data in appropriate systems. Qualifications: Skills and Qualifications: Proficiency in English required. Spanish a plus for some locations. Excellent customer service skills with strong written and communication skills. High level of integrity, punctuality, discipline, and attention to detail. Basic logical reasoning and numeric skills. Ability to work independently and with a team-player mentality. Ability to work a flexible schedule from Mondays to Fridays (early mornings and evenings). Education and Experience: BA/BS and/or 1-3 years of work experience in a community organizing outreach, and client recruitment. Familiarity with Microsoft Word and Excel a plus. Knowledge in using computer, laptop, iPad, smartphone, and other similar electronic devices. Depending on location, valid driver's license required. We will adhere to all state and/or city COVID 19 vaccine mandate requirements. Grameen America is an Equal Opportunity Employer (EEO). All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other basis protected by applicable federal, state or local law.
    $40k-68k yearly est. Auto-Apply 60d+ ago
  • Trainer

    TTEC 4.4company rating

    Nashville, TN jobs

    Your potential has a place here with TTEC's award-winning employment experience. As a Learning and Development Trainer working onsite in Nashville, TN. you'll be a part of bringing humanity to business. #experience TTEC What You'll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you'll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You'll report to the Training Manager. We're looking for a Trainer to welcome and excite new hires as they start their new careers. **During a Typical Day, You'll** + Inspire and motivate learners to reach for amazing + Mentor and coach new hires within client training goals and time frames + Bring your interest in helping others to start their career journeys successfully + Deliver high quality client product training **What You Bring to the Role** + High school diploma or equivalent + 6 months or more in training and adult learning or call center experience + Team building and nurturing an inclusive learning environment + Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks + Computer experience **What You Can Expect** + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit ************************************************ for more information. Use if Non US based role: Visit **************************** for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI- Onsite **Title:** _Trainer_ **Location:** _TN-Nashville_ **Requisition ID:** _049AZ_
    $31k-39k yearly est. 23d ago
  • Trainer

    TTEC 4.4company rating

    Nashville, TN jobs

    Your potential has a place here with TTEC's award-winning employment experience. As a Learning and Development Trainer working onsite in Nashville, TN. you'll be a part of bringing humanity to business. #experience TTEC What You'll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you'll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You'll report to the Training Manager. We're looking for a Trainer to welcome and excite new hires as they start their new careers. During a Typical Day, You'll * Inspire and motivate learners to reach for amazing * Mentor and coach new hires within client training goals and time frames * Bring your interest in helping others to start their career journeys successfully * Deliver high quality client product training What You Bring to the Role * High school diploma or equivalent * 6 months or more in training and adult learning or call center experience * Team building and nurturing an inclusive learning environment * Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks * Computer experience What You Can Expect * Supportive of your career and professional development * An inclusive culture and community minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit ************************************************ for more information. Use if Non US based role: Visit **************************** for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI- Onsite
    $31k-39k yearly est. 23d ago
  • Trainer

    TTEC 4.4company rating

    Nashville, TN jobs

    TrainerYour potential has a place here with TTEC's award-winning employment experience. As a Learning and Development Trainer working onsite in Nashville, TN. you'll be a part of bringing humanity to business. #experience TTECWhat You'll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you'll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You'll report to the Training Manager. We're looking for a Trainer to welcome and excite new hires as they start their new careers. During a Typical Day, You'll Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high quality client product training What You Bring to the RoleHigh school diploma or equivalent 6 months or more in training and adult learning or call center experience Team building and nurturing an inclusive learning environment Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes. . . a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit ************ ttecjobs. com/en/us-employee-benefits for more information. Use if Non US based role: Visit ******************* ttec. com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI- OnsitePrimary Location: US-TN-Nashville
    $31k-39k yearly est. Auto-Apply 3m ago
  • Talent and Development Associate

    Alliancebernstein 4.3company rating

    Nashville, TN jobs

    Who You'll Work With: The Talent & Development Associate partners with the global Client Group Talent Development Team to design, deliver, and continuously improve development programs for employees. This role is pivotal in shaping the onboarding experience, supporting signature leadership and exchange programs, and ensuring the seamless execution of L&D initiatives across regions. Success in this role means delivering high impact learning experiences, fostering a culture of growth, and supporting the next generation of AB talent. What You'll Do: Program Coordination & Delivery Schedule and facilitate Client Group Training and Development sessions, including: New Hire Onboarding Emerging Leaders Development Program Global Exchange Program Campus Recruiting Programming Additional programs as determined by the Client Group L&D Committee AB Investment Training Program for the Americas Ensure seamless execution of sessions by coordinating presenters, booking meeting spaces, sending invitations, assigning small groups, and setting up trainee user accounts Continuous Improvement & Feedback Actively solicit and incorporate feedback from managers, participants, and internal partners to ensure programs meet evolving business needs Lead regular content reviews of training modules in partnership with internal stakeholders Trainee Experience & Tracking Monitor and track trainee progress, ensuring accurate enrollment and participation in appropriate programs based on tenure and corporate title Adjust program logistics and scheduling to align with trainee volume and organizational priorities Stakeholder Engagement Facilitate regular reviews of presenters to ensure program quality and efficiency Serve as a liaison between regional L&D committees, coordinating bi-annual global meetings and agendas Learning Platform Administration Administer and maintain L&D learning platforms, including the Client Group L&D BigTinCan portal, Workday ABLearning, and Sharepoint team site documents and organization. What We're Looking For: Bachelor's degree in business or a related field Minimum of 3 years of experience, knowledge of the Client Group business, and a demonstrated ability to serve as a positive brand ambassador for the firm Proven project management experience, with strong organizational, leadership, and communication skills Ability to thrive in a fast-paced environment and work effectively under pressure Positive, can-do attitude and a collaborative approach to teamwork Accomplished communicator with experience engaging stakeholders at all levels of the organization Demonstrated success managing multiple responsibilities simultaneously, both independently and as part of a team Strong attention to detail, creativity, and sound decision-making skills Expert proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) Familiarity with Zoom and digital learning management systems (such as Brainshark or Workday Learning) is a plus About AB We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 57 locations operating in 26 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work. Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us! All are encouraged to apply. AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB's policies and practices seek to ensure that employment opportunities are available to all employees and applicants based solely on job-related criteria. Nashville, Tennessee
    $84k-115k yearly est. Auto-Apply 35d ago
  • Software Development Associate

    Alliancebernstein LP 4.3company rating

    Nashville, TN jobs

    What You'll Do We established the Technology & Operations Program (TOP) in 2000 to develop our next generation of leaders. During this two-year program for recent graduates, Associates experience four challenging six-month rotations in a particular track or career path, in this case, Software Development, before joining a permanent team. Associates will have the unique opportunity to rotate through many areas of the business gaining exposure and visibility across the firm, while benefitting from formalized training and mentorship. Software development teams support a vast range of investment and financial platforms, including equities, fixed income, sales, trading, multi-asset solutions, private client, research, corporate finance, data management, and more. In each rotation you will be part of a different software development team, implementing functional and technical specifications provided by business analysts and development managers. You will learn both the functional and technical aspects of an application in addition to the languages and frameworks used for construction. All development rotations involve hands-on learning, supported by team members, project managers, and formal technology training. Software Developers use just about every programming language at AllianceBernstein, so Associates will learn and apply a broad range of technical skills throughout the rotations. Examples of Software Development Rotations: Developing an analytics and pricing engine for mortgage-backed securities Implementing new quantitative models and enhancement of the portfolio management process Developing a system to identify trading opportunities based on new strategies Building a bond recommendation engine Automating trade processes to reduce risk and maximize efficiency What We Are Looking For: We're looking for candidates who demonstrate academic excellence, innovation, leadership potential, technical ability and a passion for learning our business. Candidates will possess the following qualifications: December 2025 or May/June 2026 bachelor's or master's degree candidates in Computer Science, Engineering, or related fields Cumulative GPA of a 3.3 or higher Demonstrated programming experience Exceptional analytical, creative, and problem-solving skills Ability to work in a challenging, fast paced, team environment What Sets us Apart TOP Associates participate in the rotation selection process! First-hand training and experience with innovative technologies through our apprenticeship model Extensive technical and business training opportunities Engage with senior leaders through networking events, coffee chats and lunch & learn sessions Formal mentorship program Tuition reimbursement for CFA, MBA and more 1 on 1 career planning and development sessions Opportunity to join multiple employee resources and wellness groups to connect with colleagues across the firm About AB We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 57 locations operating in 26 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work. Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us! All are encouraged to apply. AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB's policies and practices seek to ensure that employment opportunities are available to all employees and applicants based solely on job-related criteria. Nashville, Tennessee
    $84k-115k yearly est. Auto-Apply 60d+ ago
  • Trust Specialist

    Cumberland Trust & Investment Co 3.7company rating

    Nashville, TN jobs

    Cumberland Trust was founded on the idea of doing things differently in the trust world. This applies to how we treat our clients in a personalized fashion, and it applies to how we interact with each other. Our employees are our greatest asset, and we continually strive to ensure each person has an experience that provides personal fulfillment and professional growth. We recognize all strengths and support our employees by offering mentorship initiatives, collaborative experiences, and leadership opportunities. We embrace a “family-first” approach with both our clients and our employees. We believe that if our team members are cared for, in turn, our clients will be shown the highest level of attention and service. If you share our values of integrity, reliability, respect, and opportunity, we would love the chance to talk to you! Cumberland Trust is searching for a Trust Specialist. You will be providing administrative support to the Trust team. This support can be answering phone calls and writing correspondence, or it can be more complex such as using basic trust and tax knowledge to assist others in the department with client support. Data entry and processing of financial transactions are in the purview of this role. In addition, you will maintain documentations and files on trusts. Requirements Here are some of the qualifications for this position: · Bachelor's Degree preferred, (finance, business, tax, or law is even better) · Minimum 1 year of experience with banking, trust administration, or customer service · Proficient computer skills · Ability to be organized and detailed while meeting deadlines After a learning period, this position will be a hybrid in-office / home role. Cumberland Trust offers all the benefits that you would expect including an option for fully paid medical insurance for the employee. Our company is heavily involved in service projects in the community, and we would love to have you join us. If this sounds like you, please apply.
    $71k-102k yearly est. 13d ago
  • BSA Specialist

    First Volunteer Bank 4.1company rating

    Chattanooga, TN jobs

    Under the direction of the Bank Secrecy Act (BSA) Officer, the BSA Specialist assists in the implementation and administration of all aspects of the Bank Secrecy Act compliance program and assists with various assignments supporting the BSA Officer. This position performs various quality controls reviews and monitoring pertaining to the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Program, OFAC, and Customer Identification Program compliance using industry standard and regulatory guidance to ensure the Bank's compliance efforts are maintained on a daily basis. Advises the BSA Officer or other senior staff of emerging compliance issues and assists the Bank in the establishment of controls to mitigate risks. Assists the BSA Officer in ensuring department activities run smoothly and efficiently. Minimum Requirements * Bachelor degree preferred or one year of banking experience * BSA experience * Understanding of Legislative and Regulatory processes * Familiarity with all functional areas of banking * Excellent oral and written communication skills * Understanding BSA/AML Risks * Ability to proactively identify and assess potential concerns and risks * Ability to resolve issues, work independently, and meet deadlines Qualifications * Maintain current knowledge of all applicable federal and state laws and regulations, along with the Bank's policies and procedures. * Maintains current knowledge of the Bank Secrecy Act and all related anti-money laundering and OFAC regulations. * Assists in the development and implementation of bank forms, notices and procedures and monitoring processes for compliance with the Bank Secrecy Act, OFAC and relation regulations. * Assists in the compliance with 314(a) and 314(b) (PATRIOT Act) responsibilities. * Monitor compliance with all BSA related requirements and communicate with branch personnel to resolve deficiencies. * Review Currency Transactions Reports (CTRs) for accuracy and file timely. * Maintain CTR Exempt customers are reviewed and fully documented on at least an annual basis. * Maintain MSB and Check Cashing customers are reviewed and fully documented on at least an annual basis. * Maintain a working knowledge of the automated BSA/AML system. * Understand the correlation between the monthly worklists, task list and case management process in order to take a potential suspicious transaction all the way to SAR completion and filing. * Assists as backup to Loss Prevention Specialist and maintain working knowledge of automated Fraud system. * Assists in the preparation of the BSA Risk Assessment. * Assists in the research of regulatory issues to compliance questions from Bank personnel, using legal and regulatory reference materials, regulatory agencies, as appropriate. * Assist in preparation for regulatory and internal audit compliance examinations and development of appropriate responses to be sent to regulatory agencies and outside auditors/consultants. * Assist in the development of training programs, sessions, and seminars to educate bank personnel about Bank Secrecy Act related compliance requirements.
    $37k-69k yearly est. 7d ago
  • BSA Specialist I

    Bank of Tennessee 3.2company rating

    Johnson City, TN jobs

    As the BSA Specialist I, you will assist the BSA Officer with the compliance of Bank of Tennessee's Bank Secrecy Act/Anti-Money Laundering (BSA/AML) and Office of Foreign Assets Control (OFAC) programs. As a representative of the Bank, you are required to present a positive and professional image at all times. JOB REQUIREMENTS * High school diploma or equivalent required * 1-year experience of working in a financial institution preferred COMPETENCIES * Possess knowledge of account titling and documentation requirements * Possess acute attention to detail * Possess strong written and verbal skills * Ability to be self-motivated and strong organizational skills * Ability to read, analyze and interpret documents * Ability to think analytically and strategically * Ability to work independently and with a team * Ability to manage changing workloads with an emphasis on quality and established deadlines * Ability to be service-oriented and a team player DUTIES AND RESPONSIBILITIES * Conduct initial reviews and edits of customer identification program (CIP) * Conduct initial reviews and edits of identification verification (IDV) * Conduct initial and semi-annual High-Risk Customer reviews * Conduct initial reviews and edits of currency transaction reports (CTRs) * Conduct daily and monthly reviews of monetary instrument (MI) purchases * Adhere to all necessary Office of Foreign Assets Control (OFAC) requirements and perform functions accordingly * Process Verafin alerts as directed * Review the Bridger Insight Real-Time Search Report daily * Review the New Customer report daily * Complete Bankers Healthcare Group (BHG) approval requests * Update ACH and RDC (Remote Capture Deposits) information in Verafin as needed * Conduct quarterly ACH and RDC reviews * Conduct transaction/account reviews as directed by the BSA Officer * Conduct wire reviews as directed by the BSA Officer * Conduct monthly review of outstanding official checks * Assist the BSA Officer with the department business continuity plan as directed * Assist the BSA Officer with Private ATM Owners on-site visits * Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements * Actively support the ongoing development of a culturally diverse workforce * Complete other duties as assigned as determined by management to be reasonable and beneficial PHYSICAL REQUIREMENTS This position operates in a professional office environment. You will be stationary at a workstation, frequently operating a computer. While performing the duties of this job, the employee is regularly required to communicate effectively with managers and employees. Regular use of email and the telephone for communication is essential. Must be able to accurately gather and process verbal and written information and properly prepare or inspect documents. Good manual dexterity is needed for the frequent use of common office equipment, such as computer terminals, calculators, copiers and telephones. Occasional travel may be required.
    $49k-91k yearly est. 11d ago
  • Community Development Associate

    Grameen America Inc. 4.0company rating

    Memphis, TN jobs

    Salary: $18.80 per hour About Grameen America, Inc. Grameen America Inc. (GAI) is the fastest growing microfinance nonprofit organization in the United States, dedicated to helping low-income entrepreneurial women build businesses to achieve financial independence and mobility. Founded in 2008 by Nobel Peace Prize recipient Mohammad Yunus, Grameen America uses a proven group-lending model based on trust and shared accountability to support female entrepreneurs with affordable loan capital, asset and credit building tools, training & peer support. In 2021, Grameen America launched the Elevate initiative to accelerate the organization's commitment to racial equity. The Elevate initiative aims to meaningfully address systemic barriers and funding gaps that women in financially underserved Black communities face. Elevate branches are currently located in Harlem, NY, Newark, NJ, Memphis, TN, Atlanta, GA, Houston, TX and Birmingham, AL with plans to expand nationally and reach 80,000 Black women entrepreneurs over the next decade. Role Overview: The Community Development Associate (CDA) is an entry-level position responsible for increasing the branch's membership base through various community outreach activities, building new relationships within the community, and maintaining existing ones. The CDA will also lead and manage all member-oriented meetings, which includes loan disbursements, repayments and verifications. The CDA will need to be a strong leader with the ability to lead and build cohesive member groups, facilitate weekly meetings and trainings, navigate various technology platforms, and manage data entry. Key skills for this position include professionalism, attention to detail, time management, responsiveness, and having the ability to multitask and manage a flexible schedule. Primary Responsibilities: Outreach & Recruitment Spread awareness of the Grameen America lending program through community outreach activities and organizing to attract and recruit new members. Grow member base to achieve designated membership growth targets. Maintain accurate documentation of all member searches and other recruiting activities. Follow all company standards pertaining to recruitment activities. Relationship Management Set and manage member expectations regarding program participation (regular meeting attendance and loan repayment). Build meaningful relationships with members. Provide quality customer service support when dealing with members to ensure member satisfaction. Facilitate regular group meetings (virtually and in person); model high engagement behaviors such as starting and finishing meetings on time, using camera when virtual, treating all participants with respect. Manage effective communication with members including via phone, text, email and in person engagement. Provide trainings pertaining to a variety of topics relating to Business and professional development, support the “whole” entrepreneur. Resolve member concerns, issues, and questions in a timely and professional manner. Treating all participants with respect and bringing a high level of energy to every interaction with participants. Financial Management Monitor members' loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments. Maintain accurate records for all transactions within member center and branch (such as proper cash matching and posting, compliance with required notifications, etc.). Accurately input and track members loan payments and other relevant data in appropriate systems. Responsible for collection and recovery of all due loan repayments in their respective loan portfolio, including working with the member to develop a plan to address and resolve any financial challenges. Skills and Qualifications: Proficiency in English required. Excellent customer service skills with strong written and communication skills. High level of integrity, professionalism, punctuality, discipline, and attention to detail. Basic logical reasoning and numeric skills. Ability to work independently and with a team-player mentality. Openness to receiving positive and negative feedback. Flexible schedule to accommodate availability of members, center meeting facilitation, info. sessions etc. (Including sometimes adjusting hours to early mornings/late evenings and attendance at weekend events) Education and Experience: Minimum of High School diploma or equivalency preferred, or two years of relevant work experience required 2 years of customer service experience Familiarity with Microsoft Word and Excel a plus. Knowledge and heavy usage required in using computer, laptop, iPad, smartphone, and other similar electronic devices. Depending on location, valid driver's license required. What We Offer You: Medical, dental, and vision insurance plans Paid Holidays, vacation and sick time 401K retirement savings plans Flexible Spending Account (FSA) Wellness platform with two free coaching sessions per month Opportunity for advancement And more! Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Grameen America employment decisions are based on job requirements and individual skills and qualifications without regard to the applicant's race, ethnicity, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Grameen America, Inc. participates in E-Verify. Visa sponsorship not provided. Must be able to legally work in the U.S.
    $18.8 hourly Auto-Apply 60d+ ago
  • Community Development Associate

    Grameen America Inc. 4.0company rating

    Memphis, TN jobs

    Salary: $18.80 per hour About Grameen America, Inc. Grameen America Inc. (GAI) is the fastest growing microfinance nonprofit organization in the United States, dedicated to helping low-income entrepreneurial women build businesses to achieve financial independence and mobility. Founded in 2008 by Nobel Peace Prize recipient Mohammad Yunus, Grameen America uses a proven group-lending model based on trust and shared accountability to support female entrepreneurs with affordable loan capital, asset and credit building tools, training & peer support. In 2021, Grameen America launched the Elevate initiative to accelerate the organization's commitment to racial equity. The Elevate initiative aims to meaningfully address systemic barriers and funding gaps that women in financially underserved Black communities face. Elevate branches are currently located in Harlem, NY, Newark, NJ, Memphis, TN, Atlanta, GA, Houston, TX and Birmingham, AL with plans to expand nationally and reach 80,000 Black women entrepreneurs over the next decade. Role Overview: The Community Development Associate (CDA) is an entry-level position responsible for increasing the branch's membership base through various community outreach activities, building new relationships within the community, and maintaining existing ones. The CDA will also lead and manage all member-oriented meetings, which includes loan disbursements, repayments and verifications. The CDA will need to be a strong leader with the ability to lead and build cohesive member groups, facilitate weekly meetings and trainings, navigate various technology platforms, and manage data entry. Key skills for this position include professionalism, attention to detail, time management, responsiveness, and having the ability to multitask and manage a flexible schedule. Primary Responsibilities: Outreach & Recruitment Spread awareness of the Grameen America lending program through community outreach activities and organizing to attract and recruit new members. Grow member base to achieve designated membership growth targets. Maintain accurate documentation of all member searches and other recruiting activities. Follow all company standards pertaining to recruitment activities. Relationship Management Set and manage member expectations regarding program participation (regular meeting attendance and loan repayment). Build meaningful relationships with members. Provide quality customer service support when dealing with members to ensure member satisfaction. Facilitate regular group meetings (virtually and in person); model high engagement behaviors such as starting and finishing meetings on time, using camera when virtual, treating all participants with respect. Manage effective communication with members including via phone, text, email and in person engagement. Provide trainings pertaining to a variety of topics relating to Business and professional development, support the “whole” entrepreneur. Resolve member concerns, issues, and questions in a timely and professional manner. Treating all participants with respect and bringing a high level of energy to every interaction with participants. Financial Management Monitor members' loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments. Maintain accurate records for all transactions within member center and branch (such as proper cash matching and posting, compliance with required notifications, etc.). Accurately input and track members loan payments and other relevant data in appropriate systems. Responsible for collection and recovery of all due loan repayments in their respective loan portfolio, including working with the member to develop a plan to address and resolve any financial challenges. Skills and Qualifications: Proficiency in English required. Excellent customer service skills with strong written and communication skills. High level of integrity, professionalism, punctuality, discipline, and attention to detail. Basic logical reasoning and numeric skills. Ability to work independently and with a team-player mentality. Openness to receiving positive and negative feedback. Flexible schedule to accommodate availability of members, center meeting facilitation, info. sessions etc. (Including sometimes adjusting hours to early mornings/late evenings and attendance at weekend events) Education and Experience: Minimum of High School diploma or equivalency preferred, or two years of relevant work experience required 2 years of customer service experience Familiarity with Microsoft Word and Excel a plus. Knowledge and heavy usage required in using computer, laptop, iPad, smartphone, and other similar electronic devices. Depending on location, valid driver's license required. What We Offer You: Medical, dental, and vision insurance plans Paid Holidays, vacation and sick time 401K retirement savings plans Flexible Spending Account (FSA) Wellness platform with two free coaching sessions per month Opportunity for advancement And more! Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Grameen America employment decisions are based on job requirements and individual skills and qualifications without regard to the applicant's race, ethnicity, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Grameen America, Inc. participates in E-Verify. Visa sponsorship not provided. Must be able to legally work in the U.S.
    $18.8 hourly Auto-Apply 60d+ ago

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