Member Service Representative jobs at Village Care Of New York Inc - 1720 jobs

LOCATION: Remote - this is a home based, virtual position. This person must reside in North Carolina or within 40 miles of the NC border. Work Schedule: Sunday - Wednesday from 10am-9pm. Due to the nature of the Call Center and the Behavioral Health Crisis line, the job may require some holiday work throughout the year. GENERAL STATEMENT OF JOB This position is within the Member and Recipient Services Department at Vaya Health. The Member and Recipient Services Clinician is responsible for providing an array of functions to assist consumers in receiving clinically appropriate assessments and services. Telephone calls come to the unit via a 1-800 number from members, recipients, families, agencies, organizations, professionals and others within Vaya's catchment area. The Behavioral Health Crisis service line operates 24 hours per day, seven days per week, 365 days per year and the employee is subject to working holidays and holiday rotation as deemed necessary by the business. The primary purpose of the position is to provide telephone screening and triage for callers and families who are seeking mental health, substance abuse, or developmental disability services. The unit assesses the nature of the caller's situation, determines the urgency of the caller's need, and makes a referral to the most appropriate service available based on the caller's location and insurance plan. Duties include linking callers to needed services within clinically appropriate time frames, including telephonic clinical triage and referral which includes a determination of need for urgent or emergent services. In addition to providing clinical support the position will also directly handle any telephonic requests for services at times of heavy call volume. The employee works productively and efficiently with a wide variety of consumers, families, agencies, professionals, law enforcement and others in the community. Callers may be in distress or in emergency or crisis situations requiring speedy assessment and intervention. Some callers are at risk to harm themselves or others and this risk must be accurately assessed. The high volume of calls requires the employee to balance the need to do a careful and accurate telephone assessment of the consumer's need and situation, with the need to be efficient in the use of time to complete the screening and triage interaction. The employee develops and maintains the knowledge and skills necessary to accurately assess and refer consumers from all disability areas, and also maintains a good working knowledge of resources available throughout Vaya's entire catchment area. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health. ESSENTIAL JOB FUNCTIONS Handle telephonic requests for services, respond to member and recipient calls, and provide requested information: Member and Recipient Svcs Clinician perform clinical screening, triage and referral to callers needing services, answer and provide disposition to service request calls at times of heavy call volume, and handle crisis calls in the Member and Recipient Services Call Center. Member and Recipient Svcs Clinicians triage calls for urgency and facilitate access to crisis services when risk indicators are present. Where safety is at risk, the employee initiates immediate intervention via law enforcement or emergency medical assistance. Member and Recipient Svcs Clinicians will provide information and educate callers about the involuntary commitment process, as appropriate based on assessment of risk. The employee provides brief crisis interventions and/or support when indicated to facilitate the assessment process, encourages compliance, addresses safety issues, etc. Clinical functions are performed by the Member and Recipient Services Clinicians. Member & Recipient Svcs Clinician will inquire about the caller's needs, determine clinical urgency, review and confirm member and recipient eligibility, collect necessary demographic information, offer choice of available providers based upon the consumers request and service needs, and schedule appointments within established access time standards. The Member & Recipient Svcs Clinician will inform a Member Services Manager and/or appropriate Network Development staff of gaps and needs associated with trends that are detected within the services system for timely analysis and resolution. For information calls, this position will provide information about Vaya, the Vaya provider network, community resources, and about Medicaid services in the State of NC. Member & Recipient Svcs Clinician shall receive extensive training on customer services skills such as the use of appropriate tone, cadence, inflection, and choice of recovery oriented and/or person-centered wording. All Member and Recipient Services Representatives must adhere to NCMT Call Grading Rubric provided by NCDHHS. This position requires a high degree of communication skills and professionalism with various parties- members, recipients, providers, vendors, community organizations, legal guardians, and more. The Member and Recipient Svcs Clinician will complete warm transfers and linkages to a variety of different parties to assist the caller with correct linkage. Documentation in the electronic information system: The Member & Recipient Svcs Clinician completes call notes, forms, reports and other documentation as required. The Member and Recipient Services Clinician will complete required documentation at the time of call. This position requires a high degree of technical skills with utilization of multiple systems/logins throughout a phone call. Specialized projects and reviews: The Member & Recipient Svcs Clinician will assist in specialized Member Services Departmental projects as requested by the Member and Recipient Services Managers or Directors, and/or the Vice President of Member and Recipient Services. Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES A high level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance. This will require exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt independent decisions based upon relevant facts. Problem solving, negotiation, arbitration and conflict resolution skills are essential to balance the needs of both internal and external customers. Mastery of utilization review principles to resume continuity of care and clinical evaluations as needed for appropriate provision of intensive, crisis services and other levels of care to ensure linkage to correct services; Knowledge of documentation and clinical protocols for utilization purposes. Knowledge of linage, authorization and level of care determinations, assisting providers with creative problem solving to suggest alternative approaches to care. Clinical knowledge of managed systems of mental health and substance abuse. Knowledge of managed behavioral care practices. Ability to collaborate with providers and other agencies. Clinical knowledge of mental health and substance abuse treatment as a basis for clinical triage and referral decisions Comprehensive knowledge of resources and the ability to use a personal workstation. Knowledge of databases and data entry is essential. A degree alone does not prepare an applicant for this position. Experience providing mental health, substance abuse, or intellectual/ developmental disabilities services are essential. This employee should have knowledge of individual and group dynamics, and will learn de-escalation of telephonic situations, and a thorough knowledge risk indicators. Considerable knowledge of governmental and private organizations and resources in the community is beneficial. Considerable knowledge of the laws, regulations, and policies that govern MCO operations is beneficial. Skill in establishing rapport with staff/consumers in discussing their issues in a sensitive, supportive and nonjudgmental way is necessary. Ability to establish and maintain effective working relationships with community members and provider agency staff is necessary. Other skills or abilities require are as follows: Knowledge of behavioral health principles, techniques, and practices, and their applications to complex treatment and service provision. Considerable knowledge of person-centered and recovery philosophies. Familiarity with mental health, developmental disability and substance abuse disorders. The ability to remain professionally responsive in an ethical and sensitive manner to individual's needs throughout the course of the work day/shift. The ability to work responsibility and effectively with others for a timely resolution of the caller's needs. The ability to interact professionally and effectively with persons who are upset and who disagree. Knowledge of the laws, regulations, and policies which govern human services and utilization management. The ability to express ideas clearly and concisely orally and in writing, and to plan and execute work effectively and efficiently. The ability to utilize complex telephone and computer systems, and to read and document information electronically. EDUCATION & EXPERIENCE REQUIREMENTS Master's degree in a Human Services field (such as Psychology, Social Work, etc.) and at least two (2) years of post-degree-progressive experience providing services in the population served OR graduation from a State accredited school of nursing and two years of experience in psychiatric nursing which provides the knowledge, skills, and abilities needed to perform the work; or an equivalent combination of education and experience. Must possess a current and valid professional license or certificate in North Carolina; or possess a current and valid license or certificate from another state or be certified by the national accrediting body appropriate to their profession. (URAC HCC 5) Experience in the public mental health field and a thorough understanding of the services available in the catchment area is highly desired due to the complexity of the work of the organization. Prior experience in a Call Center environment in Behavioral Healthcare would be valuable for this employee. A degree alone does not prepare an applicant for this position. Experience providing mental health or substance abuse services are essential. No experience can be substituted for the formal degree. Licensure/Certification Required: Must possess a current, active, unrestricted professional license or certification from North Carolina in a Human Services field (such as Psychology, Social Work, Counseling, Marriage and Family Therapy, Addictions, etc.). Acceptable licenses include Licensed Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Addictions Specialist (LCAS), Doctor of Psychology (Psy. D.), PhD. Psychologist, Licensed Marriage and Family Therapist (LMFT) or Licensed Psychological Associate (LPA). For RN candidates, the employee must have a current, active, unrestricted professional license to practice as a registered Nurse in North Carolina by the NC Board of Nursing. PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer. WORK SCHEDULE: Sunday -Wednesday from 10am-9pm. Due to the nature of the Call Center and the Behavioral Health Crisis line, the job may require some holiday work throughout the year.

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity: Lancaster General Hospital Location: Lancaster General Hospital - 555 N Duke St, Lancaster, PA 17602 Hours: Two week rotating schedule with every other weekend. Week One: Three 12 Hour Shifts, Week Two: Three 8 Hour Shifts and One 12 Hour Shift Schedule:Week One: Sunday (11:00 AM - 11:00 PM), Monday (3:00 PM - 3:00 AM), Thursday (3:00 PM - 3:00 AM); Week Two: Wednesday (3:00 PM - 11:00 PM), Thursday (3:00 PM - 11:00 PM), Friday (11:00 AM - 11:00 PM), Saturday (3:00 PM - 11:00 PM) Summary: + Coordination of patient incoming and outgoing transfers and transports, outgoing Discharges, intra departmental patient transfers between LGH entities, coordination with clinical departments across Penn Medicine Lancaster General Health (LGH). Responsibilities: + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Receive Pre hospital emergency medical reports and share pertinent clinical information with emergency department clinical staff Emergency Department Charge Nurse. + Receive Medical command calls and ensure timely connection with appropriate medical command provider. + Coordinate outgoing patient transports ensuring efficiency, accuracy and with adherence to standard work. + Communication to clinical areas upon EMS arrival for transports- Proactive approach to ensuring patient readiness prior to transports. + Coordinates Helicopter landings at LGH. + Updates established PA Medic with Hospital overcrowding and divert status alerts. + Receives emergency clinical alert calls from LGH Suburban Outpatient Pavillion. + Coordination center for intra Penn Medicine transfers in conjunction with the established Penn medicine transfer center. + Coordinates EMS response call for Perinatal emergency code alerts. + Coordinates and communicates with Duke Street and or Women's and Babies hospital supervisor as needed, IE informing of MCI events, Communicating about Divert and or Overcrowding status. + Communication with local emergency responders if internal incident exceeds internal capabilities, collaboration with emergency management team at LGH and or with Incident command structure when activated - HICS Standards. + Maintain Taxi Voucher utilization. Credentials: + EMT (Preferred) Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Experience with scheduling, experience with coordination activities, familiar with basic medical nomenclature, experience with multi- tasking, strong organizational skills, strong interpersonal skills, closed loop communication. (Preferred) + Experience with pre hospital, transport coordination, preferred but not required, ancillary healthcare experience preferred but not required, knowledge of healthcare medical terminology. (Preferred) + Associate of Arts or Science (Preferred) + Bachelor of Arts or Science (Preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 286141

We are seeking a customer-focused and detail-oriented Consumer Services Representative to join our team in a fully remote capacity. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience across multiple communication channels. Key Responsibilities Respond to customer inquiries via phone, email, chat, or messaging platform. Provide accurate information about products, services, policies, and procedures. Resolve customer issues efficiently while maintaining professionalism and empathy. Document all customer interactions in the CRM system. Process orders, returns, refunds, and account updates as needed. Escalate complex issues to the appropriate department or supervisor. Meet performance metrics such as response time, customer satisfaction, and quality standards. Stay informed about product updates, feature changes, and company policies. Contribute to a positive team environment and suggest process improvements. Qualifications High school diploma or equivalent (Associates or Bachelors degree a plus). Prior customer service experience preferred (call center, retail, hospitality, or similar). Strong written and verbal communication skills. Ability to work independently in a remote environment with minimal supervision. Comfortable using customer support software, CRM systems, and communication tools. Strong problem-solving and multitasking abilities. Reliable high-speed internet and a quiet workspace. Key Skills Customer service & communication Active listening Conflict resolution Multitasking & time management Tech-savviness Attention to detail Empathy & patience Work Environment 100% remote position Flexible or set schedule depending on role Requires consistent internet connection and adequate home office setup Benefits (Optional Section) Health, dental, and vision insurance Paid time off & holidays Retirement savings plan Performance bonuses Remote work stipend Preferred qualifications: Legally authorized to work in the United States 18 years or older

GENERAL SUMMARY: The Member Services Representative must be highly organized, professional and proactive; a team-player who learns quickly, is extremely detail-oriented and who works effectively with minimal supervision and is responsible for the day-to-day management of our dues growth for all signature clubs. ESSENTIAL DUTIES & RESPONSIBILITIES: · While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. · Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. · Maintains up-to-date customer contact information in the collections systems. · May be required to support other queues to facilitate teamwork in the department. · Escalates and assists other team members with calls as needed. · Serves as a resource/subject matter expert and may provide training to fellow team members. · May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work. · Review the Month to Date (MTD) sent by the clubs for accuracy. · Daily review of ABC on prior day dues collections and all club entries. Review entries for notes, club errors and evergreen invoices. · Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy. · Oversees 3rd party collections and all communication that is needed to the clubs from Swift. · Works as the liaison between ABC and the Club Operations Managers. · Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs. ORGANIZATION RELATIONSHIPS: The Member Services Representative will report to the Vice President of Operations working with all employees within that department. REQUIRED QUALIFICATIONS: 1) Knowledge, skills & abilities: · Proficient in Microsoft Office Suite · Advanced phone and communication skills · Strong time management skills, with the ability to manage multiple assignments · Excellent follow-through and detailed documentation skills · Attention to detail and ability to multi-task and meet deadlines without supervision · Strong problem solving, research and resolution, and data analysis skills · Adhere to meal and rest break periods and must clock in and out for all shift times 2) Minimum certifications/educational level:· High School graduate or GED required· 4-year college degree preferred 3) Minimum experience:· 1-4 years of administrative experience· Proficiency in Microsoft Office· Previous experience in collection dues is preferred · Associate's or Bachelor's Degree preferred 4) Physical Requirements:· While performing the duties of this job, the employee is regularly required to sit or stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.· Occasionally required to lift and/or move up to 10 lbs This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Work remote temporarily due to COVID-19. Compensation: $16.00 - $25.00 per hour Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential - in our members, our teammates and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here. UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes. UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out! If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at ************** or ******************. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

Part-time Description $16.00/hour Afternoons and evenings or weekends A Career with a Cause: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. Our mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all. The Y strengthens the foundations of communities and families through our key areas of focus; youth development, healthy living, and social responsibility and our core values of caring, honesty, respect, and responsibility. We are committed to this cause because a strong community is achieved when we invest in our children, health, neighbors, and values. We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. General Functions: Under the direction of the Member Services Coordinator, the Membership Service Representative is responsible to greet and welcome all members and visitors of the YMCA in a highly professional manner. The incumbent will provide tours to potential members, sell memberships, register members for programs, answer phones, develop relationships with members to ensure member retention and satisfaction, respond to member questions and concerns, complete a variety of transactions to maintain member database records, and perform various clerical functions as assigned. The incumbent must perform their duties in accordance with the policies, goals, mission, values and objectives established by the YMCA of Greater Syracuse. The incumbent accepts, demonstrates and teaches the mission of the YMCA and its capacity to build strong kids, families and communities with the ability to articulate and model YMCA's core values of caring, honesty, and respect and responsibility. YMCA Membership Department Quality Service Theme: We create a welcoming, inviting community conducive to building lifelong relationships. Responsibilities/Duties/Functions/Tasks: The essential functions of this position include, but are not limited to the following: · Greet all members by learning and using their names and doing whatever is needed to make their experience at the YMCA a pleasant one; these include providing excellent member service by greeting members by name, scanning members' cards, monitor and control access to the facility, process membership sales, provide tours to prospective members, register members for programs, and troubleshoot member issues. · Develop positive relationships with members fostering an atmosphere of community, which in turn will have an overall positive effect on member retention. · Take the initiative to build committed and connected long-term relationships with members. · Accurately input member information as needed into the computer and process all fees and payments following established cash handling procedures. · Responsible for completing daily and end of shift reports. · Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person. · Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, wait lists, programs and facility information. · Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns. · Open and close the facility according to established procedures. · Handle emergencies as they arise. Complete incident reports as required. · Work as a team member in handling all assigned tasks. · Assist in reviewing, revising, developing and continuous improvement of Member Service Desk services, systems, procedures and guidelines. · Assist in the training of and development of new Member Service staff. · Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures. · Take responsibility at the beginning of the shift to check the communications binder for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat. · Communicate pertinent information with the Member Service Supervisors at the beginning or ending of their shift. · Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members. · Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations. · Attend all required staff meetings and trainings. · Other duties as assigned by Supervisor. Requirements Experience and Education: · High School Diploma or equivalent. · Prefer a minimum of one year or more experience working in customer service field. Qualifications: · High degree of human relation and customer service skills, the incumbent must a ‘people person' with the ability to establish, collaborate and maintain positive relationships with members, staff, volunteers and the general public. · Ability to handle multiple tasks, work independently, resolve problems and possess effective time management skills. · Possess basic computer skills and a good working knowledge of Microsoft Office Programs experience with data base management software is preferred. · Must be a team player who demonstrates strong verbal communication, interpersonal, organizational, problem solving and customer service skills. · Possess and demonstrate excellent telephone etiquette. · Possess and demonstrate ability to: read, interpret and effectively communicate documents, information and instructions such as safety rules, program policies, rules and procedures, Member Service and Welcome Desk procedures and YMCA policies and procedures. In addition, perform basic writing and mathematical skills (i.e. simple correspondence, adding, subtracting, multiplying, dividing decimals and fractions). Perform basic computer skills such as entering program transactions etc; solve problems and deal with a variety of situations and/or complaints; work with minimum supervision; work as part of the membership, volunteers and YMCA staff team. Trainings & Certifications: · Must complete online Bloodborne Pathogens, Employee Safety and Youth Protection Series trainings prior to initial assignment to position. · Must hold CPR, AED, and 02 (First Aid may be required at some branches) certifications or successfully complete no later than 30-days after employment begins. · Must complete online Hazard Communication training within the first 90-days of employment. · Must attend and complete Activate America and Quality Service Training within the first 90-days of employment. Core Competencies: · Supports the Mission, Vision and Direction of the YMCA: Understands and supports the mission of the YMCA; displays the YMCA values; displays flexibility and accepts changes; is willing to try new methods and make suggestions; shows a strong commitment to the YMCA; conveys enthusiasm for the YMCA and his/her work. · Builds Community: Understands and embraces the role of volunteers; helps members and participants make connections to others and to the YMCA; practices effective relationship-building techniques; supports the role of fund-raising in achieving the YMCA mission. · Provides a Quality Experience for Members, Participants, Internal Customer and Other: Possesses the ability to deliver outstanding experiences for members, participants, internal customers and others; builds warm and supportive relationships; consistently greets and assists everyone in a positive way; strives to provide service that will exceed expectations; responds to concerns and complaints in a way that makes each person feel valued; initiates action for prompt resolution; looks for better ways to serve in involve members, participants, internal customers and others. · Works Productively: Demonstrates responsible actions; consistently performs duties in a safe and conscientious manner within the agreed upon timeframe; follows standards, policies and procedures; is reliable and consistently punctual; actively participates in staff meetings, required trainings, and other work related activities; uses good judgment; uses YMCA resources appropriately and efficiently. · Uses Effective Personal Behaviors/Communicates Effectively: Treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; Member Service Representative, Job Description embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member. Effect on End Result This position has a primary impact on the overall effectiveness with which the YMCA membership department accomplishes its goals and objectives in service to the community through: The YMCA will be recognized by the community at large as giving excellent service to all who walk through our doors or call us on the phone. The interpretation of the purpose of the YMCA in regard to the community as evidenced by continued good community relations. Growth in membership, programs, and special services. Physical Demands: Ability to frequently sit, use his/her hands and fingers, stand, typing, walk, reach, climb, balance, stoop, crouch, kneel and climb stairs. Occasionally required to lift and/or carry and move up to 30 pounds. Specific vision abilities required close, color, distance, peripheral, depth perception and ability to adjust focus. Hear noises and distress signals in the teen environment with background noise and perform all needed rescues skills. Ability to occasionally, run in case of an emergency. Work Environment: While performing the duties of the incumbent is exposed to a normal work environment and weather conditions prevalent at the time. Noise level in the work environment is moderate but at time can be loud. Salary Description $16.00/hour

Part-time Description $16.00/hour Varies; AM, PM, Weekends A Career with a Cause: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. Our mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all. The Y strengthens the foundations of communities and families through our key areas of focus; youth development, healthy living, and social responsibility and our core values of caring, honesty, respect, and responsibility. We are committed to this cause because a strong community is achieved when we invest in our children, health, neighbors, and values. We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. General Functions: Under the direction of the Member Services Coordinator, the Membership Service Representative is responsible to greet and welcome all members and visitors of the YMCA in a highly professional manner. The incumbent will provide tours to potential members, sell memberships, register members for programs, answer phones, develop relationships with members to ensure member retention and satisfaction, respond to member questions and concerns, complete a variety of transactions to maintain member database records, and perform various clerical functions as assigned. The incumbent must perform their duties in accordance with the policies, goals, mission, values and objectives established by the YMCA of Greater Syracuse. The incumbent accepts, demonstrates and teaches the mission of the YMCA and its capacity to build strong kids, families and communities with the ability to articulate and model YMCA's core values of caring, honesty, and respect and responsibility. YMCA Membership Department Quality Service Theme: We create a welcoming, inviting community conducive to building lifelong relationships. Responsibilities/Duties/Functions/Tasks: The essential functions of this position include, but are not limited to the following: · Greet all members by learning and using their names and doing whatever is needed to make their experience at the YMCA a pleasant one; these include providing excellent member service by greeting members by name, scanning members' cards, monitor and control access to the facility, process membership sales, provide tours to prospective members, register members for programs, and troubleshoot member issues. · Develop positive relationships with members fostering an atmosphere of community, which in turn will have an overall positive effect on member retention. · Take the initiative to build committed and connected long-term relationships with members. · Accurately input member information as needed into the computer and process all fees and payments following established cash handling procedures. · Responsible for completing daily and end of shift reports. · Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person. · Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, wait lists, programs and facility information. · Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns. · Open and close the facility according to established procedures. · Handle emergencies as they arise. Complete incident reports as required. · Work as a team member in handling all assigned tasks. · Assist in reviewing, revising, developing and continuous improvement of Member Service Desk services, systems, procedures and guidelines. · Assist in the training of and development of new Member Service staff. · Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures. · Take responsibility at the beginning of the shift to check the communications binder for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat. · Communicate pertinent information with the Member Service Supervisors at the beginning or ending of their shift. · Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members. · Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations. · Attend all required staff meetings and trainings. · Other duties as assigned by Supervisor. Requirements Experience and Education: · High School Diploma or equivalent. · Prefer a minimum of one year or more experience working in customer service field. Qualifications: · High degree of human relation and customer service skills, the incumbent must a ‘people person' with the ability to establish, collaborate and maintain positive relationships with members, staff, volunteers and the general public. · Ability to handle multiple tasks, work independently, resolve problems and possess effective time management skills. · Possess basic computer skills and a good working knowledge of Microsoft Office Programs experience with data base management software is preferred. · Must be a team player who demonstrates strong verbal communication, interpersonal, organizational, problem solving and customer service skills. · Possess and demonstrate excellent telephone etiquette. · Possess and demonstrate ability to: read, interpret and effectively communicate documents, information and instructions such as safety rules, program policies, rules and procedures, Member Service and Welcome Desk procedures and YMCA policies and procedures. In addition, perform basic writing and mathematical skills (i.e. simple correspondence, adding, subtracting, multiplying, dividing decimals and fractions). Perform basic computer skills such as entering program transactions etc; solve problems and deal with a variety of situations and/or complaints; work with minimum supervision; work as part of the membership, volunteers and YMCA staff team. Trainings & Certifications: · Must complete online Bloodborne Pathogens, Employee Safety and Youth Protection Series trainings prior to initial assignment to position. · Must hold CPR, AED, and 02 (First Aid may be required at some branches) certifications or successfully complete no later than 30-days after employment begins. · Must complete online Hazard Communication training within the first 90-days of employment. · Must attend and complete Activate America and Quality Service Training within the first 90-days of employment. Core Competencies: · Supports the Mission, Vision and Direction of the YMCA: Understands and supports the mission of the YMCA; displays the YMCA values; displays flexibility and accepts changes; is willing to try new methods and make suggestions; shows a strong commitment to the YMCA; conveys enthusiasm for the YMCA and his/her work. · Builds Community: Understands and embraces the role of volunteers; helps members and participants make connections to others and to the YMCA; practices effective relationship-building techniques; supports the role of fund-raising in achieving the YMCA mission. · Provides a Quality Experience for Members, Participants, Internal Customer and Other: Possesses the ability to deliver outstanding experiences for members, participants, internal customers and others; builds warm and supportive relationships; consistently greets and assists everyone in a positive way; strives to provide service that will exceed expectations; responds to concerns and complaints in a way that makes each person feel valued; initiates action for prompt resolution; looks for better ways to serve in involve members, participants, internal customers and others. · Works Productively: Demonstrates responsible actions; consistently performs duties in a safe and conscientious manner within the agreed upon timeframe; follows standards, policies and procedures; is reliable and consistently punctual; actively participates in staff meetings, required trainings, and other work related activities; uses good judgment; uses YMCA resources appropriately and efficiently. · Uses Effective Personal Behaviors/Communicates Effectively: Treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; Member Service Representative, Job Description embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member. Effect on End Result This position has a primary impact on the overall effectiveness with which the YMCA membership department accomplishes its goals and objectives in service to the community through: The YMCA will be recognized by the community at large as giving excellent service to all who walk through our doors or call us on the phone. The interpretation of the purpose of the YMCA in regard to the community as evidenced by continued good community relations. Growth in membership, programs, and special services. Physical Demands: Ability to frequently sit, use his/her hands and fingers, stand, typing, walk, reach, climb, balance, stoop, crouch, kneel and climb stairs. Occasionally required to lift and/or carry and move up to 30 pounds. Specific vision abilities required close, color, distance, peripheral, depth perception and ability to adjust focus. Hear noises and distress signals in the teen environment with background noise and perform all needed rescues skills. Ability to occasionally, run in case of an emergency. Work Environment: While performing the duties of the incumbent is exposed to a normal work environment and weather conditions prevalent at the time. Noise level in the work environment is moderate but at time can be loud. Salary Description $16.00/hour

Part-time Description $16.00/hour A Career with a Cause: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. Our mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all. The Y strengthens the foundations of communities and families through our key areas of focus; youth development, healthy living, and social responsibility and our core values of caring, honesty, respect, and responsibility. We are committed to this cause because a strong community is achieved when we invest in our children, health, neighbors, and values. We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. General Functions: Under the direction of the Member Services Coordinator, the Membership Service Representative is responsible to greet and welcome all members and visitors of the YMCA in a highly professional manner. The incumbent will provide tours to potential members, sell memberships, register members for programs, answer phones, develop relationships with members to ensure member retention and satisfaction, respond to member questions and concerns, complete a variety of transactions to maintain member database records, and perform various clerical functions as assigned. The incumbent must perform their duties in accordance with the policies, goals, mission, values and objectives established by the YMCA of Greater Syracuse. The incumbent accepts, demonstrates and teaches the mission of the YMCA and its capacity to build strong kids, families and communities with the ability to articulate and model YMCA's core values of caring, honesty, and respect and responsibility. YMCA Membership Department Quality Service Theme: We create a welcoming, inviting community conducive to building lifelong relationships. Responsibilities/Duties/Functions/Tasks: The essential functions of this position include, but are not limited to the following: · Greet all members by learning and using their names and doing whatever is needed to make their experience at the YMCA a pleasant one; these include providing excellent member service by greeting members by name, scanning members' cards, monitor and control access to the facility, process membership sales, provide tours to prospective members, register members for programs, and troubleshoot member issues. · Develop positive relationships with members fostering an atmosphere of community, which in turn will have an overall positive effect on member retention. · Take the initiative to build committed and connected long-term relationships with members. · Accurately input member information as needed into the computer and process all fees and payments following established cash handling procedures. · Responsible for completing daily and end of shift reports. · Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person. · Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, wait lists, programs and facility information. · Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns. · Open and close the facility according to established procedures. · Handle emergencies as they arise. Complete incident reports as required. · Work as a team member in handling all assigned tasks. · Assist in reviewing, revising, developing and continuous improvement of Member Service Desk services, systems, procedures and guidelines. · Assist in the training of and development of new Member Service staff. · Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures. · Take responsibility at the beginning of the shift to check the communications binder for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat. · Communicate pertinent information with the Member Service Supervisors at the beginning or ending of their shift. · Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members. · Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations. · Attend all required staff meetings and trainings. · Other duties as assigned by Supervisor. Requirements Experience and Education: · High School Diploma or equivalent. · Prefer a minimum of one year or more experience working in customer service field. Qualifications: · High degree of human relation and customer service skills, the incumbent must a ‘people person' with the ability to establish, collaborate and maintain positive relationships with members, staff, volunteers and the general public. · Ability to handle multiple tasks, work independently, resolve problems and possess effective time management skills. · Possess basic computer skills and a good working knowledge of Microsoft Office Programs experience with data base management software is preferred. · Must be a team player who demonstrates strong verbal communication, interpersonal, organizational, problem solving and customer service skills. · Possess and demonstrate excellent telephone etiquette. · Possess and demonstrate ability to: read, interpret and effectively communicate documents, information and instructions such as safety rules, program policies, rules and procedures, Member Service and Welcome Desk procedures and YMCA policies and procedures. In addition, perform basic writing and mathematical skills (i.e. simple correspondence, adding, subtracting, multiplying, dividing decimals and fractions). Perform basic computer skills such as entering program transactions etc; solve problems and deal with a variety of situations and/or complaints; work with minimum supervision; work as part of the membership, volunteers and YMCA staff team. Trainings & Certifications: · Must complete online Bloodborne Pathogens, Employee Safety and Youth Protection Series trainings prior to initial assignment to position. · Must hold CPR, AED, and 02 (First Aid may be required at some branches) certifications or successfully complete no later than 30-days after employment begins. · Must complete online Hazard Communication training within the first 90-days of employment. · Must attend and complete Activate America and Quality Service Training within the first 90-days of employment. Core Competencies: · Supports the Mission, Vision and Direction of the YMCA: Understands and supports the mission of the YMCA; displays the YMCA values; displays flexibility and accepts changes; is willing to try new methods and make suggestions; shows a strong commitment to the YMCA; conveys enthusiasm for the YMCA and his/her work. · Builds Community: Understands and embraces the role of volunteers; helps members and participants make connections to others and to the YMCA; practices effective relationship-building techniques; supports the role of fund-raising in achieving the YMCA mission. · Provides a Quality Experience for Members, Participants, Internal Customer and Other: Possesses the ability to deliver outstanding experiences for members, participants, internal customers and others; builds warm and supportive relationships; consistently greets and assists everyone in a positive way; strives to provide service that will exceed expectations; responds to concerns and complaints in a way that makes each person feel valued; initiates action for prompt resolution; looks for better ways to serve in involve members, participants, internal customers and others. · Works Productively: Demonstrates responsible actions; consistently performs duties in a safe and conscientious manner within the agreed upon timeframe; follows standards, policies and procedures; is reliable and consistently punctual; actively participates in staff meetings, required trainings, and other work related activities; uses good judgment; uses YMCA resources appropriately and efficiently. · Uses Effective Personal Behaviors/Communicates Effectively: Treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; Member Service Representative, Job Description embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member. Effect on End Result This position has a primary impact on the overall effectiveness with which the YMCA membership department accomplishes its goals and objectives in service to the community through: The YMCA will be recognized by the community at large as giving excellent service to all who walk through our doors or call us on the phone. The interpretation of the purpose of the YMCA in regard to the community as evidenced by continued good community relations. Growth in membership, programs, and special services. Physical Demands: Ability to frequently sit, use his/her hands and fingers, stand, typing, walk, reach, climb, balance, stoop, crouch, kneel and climb stairs. Occasionally required to lift and/or carry and move up to 30 pounds. Specific vision abilities required close, color, distance, peripheral, depth perception and ability to adjust focus. Hear noises and distress signals in the teen environment with background noise and perform all needed rescues skills. Ability to occasionally, run in case of an emergency. Work Environment: While performing the duties of the incumbent is exposed to a normal work environment and weather conditions prevalent at the time. Noise level in the work environment is moderate but at time can be loud. Salary Description $16.00/hour

We are looking for a great personality to add to our member service team at our Mechanicsburg gym.This position is great for anyone that likes working with people and is looking for part-time work on the evenings and weekends. Shift duties include:-signing people up for memberships-providing great customer service for our members-minimal paperwork and computer requirements-light facility cleaning Requirements:-reliable transportation-ability to lift 45 pounds

We are looking for a great personality to add to our member service team at our Harrisburg gym.This position is great for anyone that likes working with people and is looking for part-time work on the evenings and weekends. Shift duties include:-signing people up for memberships-providing great customer service for our members-minimal paperwork and computer requirements-light facility cleaning Requirements:-reliable transportation-ability to lift 45 pounds We are a team of fitness professionals with a passion for helping others and providing the work environment for our employees to flourish! We are positioned in 4 different locations in Central Pennsylvania and have a model that allows fitness professionals to develop their full-time personal training careers. Much of our team is beyond their 4 year anniversary with the company and we believe in upholding the environment that allows fitness professionals to practice their passion and earn a real living while doing it. Positions we hire for: -Personal Training Management & Sales Directors -Personal Trainers We've promoted from within for our middle management and general management positions.

We are looking for a great personality to add to our member service team at our Carlisle gym.This position is great for anyone that likes working with people and is looking for part-time work on the evenings and weekends. Shift duties include:-signing people up for memberships-providing great customer service for our members-minimal paperwork and computer requirements-light facility cleaning Requirements:-reliable transportation-ability to lift 45 pounds

Description: Verda Health Plan of Texas has a contract with the Center of Medicaid and Medicare Services (CMS) and a state license with the Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan. We are committed to the idea that healthcare should be easily and equitably accessed by all. Our mission is to ensure that underserved communities have access to health and wellness services, and receive the support needed to live a healthy life that is free of worry and full of joy. We are looking for a Member Experience Representative - Bilingual (Vietnamese) to join our growing company with many internal opportunities. Are you ready to join a company that is changing the face of health care across the nation? Verda Healthcare, Inc is looking for people like you who value excellence, integrity, caring and innovation. As an employee, you'll join a team dedicated to improving the lives of our Medicare members. Our vision incorporates value-based health care that works. We value diversity. Align your career goals with Verda Healthcare, Inc and we will support you all the way. Position Overview The Member Experience Representative (bilingual) is responsible for providing quality customer service by addressing member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions as well as educating members, family, providers and caregivers regarding benefits and plan options of Verda Healthcare. This position reports to the Manager of Member Experience. Job Description · Provide quality customer service. Educates members, family, providers and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or telephonically. · Provides follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required. · Consistently meets and/or exceeds the departmental standards, including quality, productivity, and adherence to schedule and attendance. · Responds appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for members, as necessary through resolution of member issue. · Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed. · Participates in member calling projects as assigned by management to support the overall Verda Health Plan goal of membership retention. · Follows policies and procedures and job aids to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions. · Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Verda Health Plan operations, as documented in company policies and procedures. Follows all HIPAA requirements. · Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals. · Proactively engages and collaborates with other departments as required. · Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations. · Achieves individual performance goals established for this position in call quality, attendance, schedule adherence, and individual performance goals relating to call center objectives. Requirements: Minimum Qualifications · Required: High School diploma or equivalent required. · Bilingual and fluent in English AND Vietnamese · 1-2 years call center or related customer service experience required. · 1-2 years of prior experience with Medica · re benefits, including Medicare Advantage Plans · Experience in the healthcare, insurance, or pharmacy industry is highly desirable. · Ability to maintain calm demeanor, including during charged situations. · Data entry and general computer skills required. · Effective communication (oral and written) skills. Professional /pleasant telephone manner required. · Professional /pleasant telephone manner required. · Ability to handle large call volume, while always providing excellent customer service · Demonstrated efficiency/effectiveness is an environment with a high call volume. Professional Competencies · Integrity and Trust · Customer Focus · Functional/Technical Skills · Written/Oral Communications · Critical/Analytical Thinker Verda cares deeply about the future, growth, and well-being of its employees. Join our team today! Job Type: Full-time Benefits: 401(k) Paid time off (vacation, holiday, sick leave) Health insurance Dental Insurance Vision insurance Life insurance Schedule: Full-time onsite (100% in-office) Hours of operations: 9am - 6pm Standard business hours Monday to Friday/weekends as needed Occasional travel may be required for meetings and training sessions. Ability to commute/relocate: Reliably commute or planning to relocate before starting work (Required) PHYSICAL DEMANDS Regularly sit/walk at a workstation in an office or cubicle setting. Must occasionally lift and/or move up to 25-50 pounds. * Other duties may be assigned in support of departmental goals.

Description: Verda Health Plan of Texas has a contract with the Center of Medicaid and Medicare Services (CMS) and a state license with the Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan. We are committed to the idea that healthcare should be easily and equitably accessed by all. Our mission is to ensure that underserved communities have access to health and wellness services, and receive the support needed to live a healthy life that is free of worry and full of joy. We are looking for a Member Experience Representative - Bilingual Spanish to join our growing company with many internal opportunities. Are you ready to join a company that is changing the face of health care across the nation? Verda Healthcare, Inc is looking for people like you who value excellence, integrity, caring and innovation. As an employee, you'll join a team dedicated to improving the lives of our Medicare members. Our vision incorporates value-based health care that works. We value diversity. Align your career goals with Verda Healthcare, Inc and we will support you all the way. Position Overview The Member Experience Representative (bilingual Spanish) is responsible for providing quality customer service by addressing member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions as well as educating members, family, providers and caregivers regarding benefits and plan options of Verda Healthcare. This positions reports to the Manager of Member Experience. Job Description · Provide quality customer service. Educates members, family, providers and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or telephonically. · Provides follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required. · Consistently meets and/or exceeds the departmental standards, including quality, productivity, and adherence to schedule and attendance. · Responds appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for members, as necessary through resolution of member issue. · Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed. · Participates in member calling projects as assigned by management to support the overall Verda Health Plan goal of membership retention. · Follows policies and procedures and job aids to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions. · Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Verda Health Plan operations, as documented in company policies and procedures. Follows all HIPAA requirements. · Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals. · Proactively engages and collaborates with other departments as required. · Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations. Achieves individual performance goals established for this position in call quality, attendance, schedule adherence, and individual performance goals relating to call center objectives Requirements: Minimum Qualifications · Required: High School diploma or equivalent required. · Bilingual and fluent in English AND Spanish. · 1-2 years call center or related customer service experience required. · 1-2 years of prior experience with Medica · re benefits, including Medicare Advantage Plans · Experience in the healthcare, insurance, or pharmacy industry is highly desirable. · Ability to maintain calm demeanor, including during charged situations. · Data entry and general computer skills required. · Effective communication (oral and written) skills. Professional /pleasant telephone manner required. · Professional /pleasant telephone manner required. · Ability to handle large call volume, while always providing excellent customer service · Demonstrated efficiency/effectiveness is an environment with a high call volume. Professional Competencies · Integrity and Trust · Customer Focus · Functional/Technical Skills · Written/Oral Communications · Critical/Analytical Thinker Verda cares deeply about the future, growth, and well-being of its employees. Join our team today! Job Type: Full-time Benefits: 401(k) Paid time off (vacation, holiday, sick leave) Health insurance Dental Insurance Vision insurance Life insurance Schedule: Full-time onsite (100% in-office) Hours of operations: 9am - 6pm Standard business hours Monday to Friday/weekends as needed Occasional travel may be required for meetings and training sessions. Ability to commute/relocate: Reliably commute or planning to relocate before starting work (Required) PHYSICAL DEMANDS Regularly sit/walk at a workstation in an office or cubicle setting. Must occasionally lift and/or move up to 25-50 pounds. * Other duties may be assigned in support of departmental goals.

We are looking for a great personality to add to our member service team at our Hanover gym. This position is great for anyone that likes working with people and is looking for part-time work on the evenings and weekends. Shift duties include: -signing people up for memberships -providing great customer service for our members -minimal paperwork and computer requirements -light facility cleaning Requirements: -reliable transportation -ability to lift 45 pounds

Multiple job opportunities available Compensation: $42,600 - $63,700 Per year (Based on experience) PRIMARY PURPOSE Patrols, monitors, and provides simple security services consistent with departmental policy, while assisting patients, visitors, and staff to help ensure that Dallas County Hospital District's buildings, campuses and assets are safe and secure. MINIMUM SPECIFICATIONS Education High School Diploma or GED. Experience None. Equivalent Education and/or Experience None. Certification/Registration/Licensure Must have a valid Texas Class C Driver License. Skills or Special Abilities Must be able to pass typing test with a minimum of 20 words per minute, with no more than three errors. Must successfully pass a physical agility assessment. Must successfully pass a pre-employment polygraph test prior to employment. Must have effective verbal and written communication skills. Must be able to deal with the public in a tactful and diplomatic manner. Must be able to handle stressful and possible crisis situations. May be subject to further written and/or oral pre-assignment testing. Responsibilities Monitors traffic and limits access to restricted area(s), while following established policies and procedures. Monitors high-risk patients in the Emergency room or other assigned area(s). Drives an escort shuttle to and from parking lots and escorts patients in order to ensure the safe passage of the public and employees. Maintains a positive working relationship with patients, visitors and staff to promote customer satisfaction while performing security assignments. Provides instructions, and/or physical help, and performs other duties as needed to support a safe environment for patients, staff and visitors. Patrols assigned area(s) to discover and report safety and security hazards, while adhering to established policies and procedures. Ensures vehicle and pedestrian traffic moves smoothly within the campus. Responds to service calls by following established policies and procedures. Prepares accurate and timely reports consistent with internal practice and as required by law. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor in support of the overall goals and mission of the District. Stays abreast of the latest developments, advancements and trends in the security field by attending seminars/workshops and reading professional journals. Integrates knowledge gained into current work practices. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact or govern the department. Develops effective internal controls that promote adherence to applicable state/federal laws. Seeks advice and guidance as necessary to ensure proper understanding. Provides assistance in related areas and other assigned duties to maintain a safe and secure environment. Provides assistance in related areas and other assigned duties to maintain a safe and secure environment. Responds to violent physical encounters using the appropriate force necessary to achieve a lawful objective at the same time maintaining professionalism. Actively participates in Department training showing proficiency in defensive tactics, SAMA, ALERRT and other training as required by the department. Requisition ID: 979432

Part-time Description $16.00/hour Weekends/Evenings A Career with a Cause: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. Our mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all. The Y strengthens the foundations of communities and families through our key areas of focus; youth development, healthy living, and social responsibility and our core values of caring, honesty, respect, and responsibility. We are committed to this cause because a strong community is achieved when we invest in our children, health, neighbors, and values. We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. General Functions: Under the direction of the Member Services Coordinator, the Membership Service Representative is responsible to greet and welcome all members and visitors of the YMCA in a highly professional manner. The incumbent will provide tours to potential members, sell memberships, register members for programs, answer phones, develop relationships with members to ensure member retention and satisfaction, respond to member questions and concerns, complete a variety of transactions to maintain member database records, and perform various clerical functions as assigned. The incumbent must perform their duties in accordance with the policies, goals, mission, values and objectives established by the YMCA of Greater Syracuse. The incumbent accepts, demonstrates and teaches the mission of the YMCA and its capacity to build strong kids, families and communities with the ability to articulate and model YMCA's core values of caring, honesty, and respect and responsibility. YMCA Membership Department Quality Service Theme: We create a welcoming, inviting community conducive to building lifelong relationships. Responsibilities/Duties/Functions/Tasks: The essential functions of this position include, but are not limited to the following: · Greet all members by learning and using their names and doing whatever is needed to make their experience at the YMCA a pleasant one; these include providing excellent member service by greeting members by name, scanning members' cards, monitor and control access to the facility, process membership sales, provide tours to prospective members, register members for programs, and troubleshoot member issues. · Develop positive relationships with members fostering an atmosphere of community, which in turn will have an overall positive effect on member retention. · Take the initiative to build committed and connected long-term relationships with members. · Accurately input member information as needed into the computer and process all fees and payments following established cash handling procedures. · Responsible for completing daily and end of shift reports. · Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person. · Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, wait lists, programs and facility information. · Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns. · Open and close the facility according to established procedures. · Handle emergencies as they arise. Complete incident reports as required. · Work as a team member in handling all assigned tasks. · Assist in reviewing, revising, developing and continuous improvement of Member Service Desk services, systems, procedures and guidelines. · Assist in the training of and development of new Member Service staff. · Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures. · Take responsibility at the beginning of the shift to check the communications binder for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat. · Communicate pertinent information with the Member Service Supervisors at the beginning or ending of their shift. · Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members. · Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations. · Attend all required staff meetings and trainings. · Other duties as assigned by Supervisor. Requirements Experience and Education: · High School Diploma or equivalent. · Prefer a minimum of one year or more experience working in customer service field. Qualifications: · High degree of human relation and customer service skills, the incumbent must a ‘people person' with the ability to establish, collaborate and maintain positive relationships with members, staff, volunteers and the general public. · Ability to handle multiple tasks, work independently, resolve problems and possess effective time management skills. · Possess basic computer skills and a good working knowledge of Microsoft Office Programs experience with data base management software is preferred. · Must be a team player who demonstrates strong verbal communication, interpersonal, organizational, problem solving and customer service skills. · Possess and demonstrate excellent telephone etiquette. · Possess and demonstrate ability to: read, interpret and effectively communicate documents, information and instructions such as safety rules, program policies, rules and procedures, Member Service and Welcome Desk procedures and YMCA policies and procedures. In addition, perform basic writing and mathematical skills (i.e. simple correspondence, adding, subtracting, multiplying, dividing decimals and fractions). Perform basic computer skills such as entering program transactions etc; solve problems and deal with a variety of situations and/or complaints; work with minimum supervision; work as part of the membership, volunteers and YMCA staff team. Trainings & Certifications: · Must complete online Bloodborne Pathogens, Employee Safety and Youth Protection Series trainings prior to initial assignment to position. · Must hold CPR, AED, and 02 (First Aid may be required at some branches) certifications or successfully complete no later than 30-days after employment begins. · Must complete online Hazard Communication training within the first 90-days of employment. · Must attend and complete Activate America and Quality Service Training within the first 90-days of employment. Core Competencies: · Supports the Mission, Vision and Direction of the YMCA: Understands and supports the mission of the YMCA; displays the YMCA values; displays flexibility and accepts changes; is willing to try new methods and make suggestions; shows a strong commitment to the YMCA; conveys enthusiasm for the YMCA and his/her work. · Builds Community: Understands and embraces the role of volunteers; helps members and participants make connections to others and to the YMCA; practices effective relationship-building techniques; supports the role of fund-raising in achieving the YMCA mission. · Provides a Quality Experience for Members, Participants, Internal Customer and Other: Possesses the ability to deliver outstanding experiences for members, participants, internal customers and others; builds warm and supportive relationships; consistently greets and assists everyone in a positive way; strives to provide service that will exceed expectations; responds to concerns and complaints in a way that makes each person feel valued; initiates action for prompt resolution; looks for better ways to serve in involve members, participants, internal customers and others. · Works Productively: Demonstrates responsible actions; consistently performs duties in a safe and conscientious manner within the agreed upon timeframe; follows standards, policies and procedures; is reliable and consistently punctual; actively participates in staff meetings, required trainings, and other work related activities; uses good judgment; uses YMCA resources appropriately and efficiently. · Uses Effective Personal Behaviors/Communicates Effectively: Treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; Member Service Representative, Job Description embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member. Effect on End Result This position has a primary impact on the overall effectiveness with which the YMCA membership department accomplishes its goals and objectives in service to the community through: The YMCA will be recognized by the community at large as giving excellent service to all who walk through our doors or call us on the phone. The interpretation of the purpose of the YMCA in regard to the community as evidenced by continued good community relations. Growth in membership, programs, and special services. Physical Demands: Ability to frequently sit, use his/her hands and fingers, stand, typing, walk, reach, climb, balance, stoop, crouch, kneel and climb stairs. Occasionally required to lift and/or carry and move up to 30 pounds. Specific vision abilities required close, color, distance, peripheral, depth perception and ability to adjust focus. Hear noises and distress signals in the teen environment with background noise and perform all needed rescues skills. Ability to occasionally, run in case of an emergency. Work Environment: While performing the duties of the incumbent is exposed to a normal work environment and weather conditions prevalent at the time. Noise level in the work environment is moderate but at time can be loud. Salary Description $16.00/hour

LOCATION: Remote - home based, virtual position. The person in this position must reside in North Carolina or within 40 miles of the NC border. . GENERAL STATEMENT OF JOB The primary purpose of the Member & Recipient Svcs Representative position is to assist individuals to access necessary and appropriate services dependent upon need and/or insurance plan. This job is subject to working holidays and holiday rotation as deemed necessary by the business. The Member & Recipient Svcs Representative duties include conducting telephonic screenings that include the collection of demographic information, providing choice among available providers, linking callers to appropriate services in a manner that is convenient for the individual, and linkage to a licensed clinician for urgent/emergent services if needed, regardless of the callers insurance plan. The Member and Recipient Svcs Representative is trained in various insurance plans managed by Vaya: Tailored Plan, Medicaid Direct, and State funded Services and what benefits fall within each plan for member or recipient utilization. The Member & Recipient Svcs Representative is trained to identify indicators that require clinical assistance and decision-making, and to work collaboratively with Member Services Clinicians who handle those clinical responsibilities. The Member & Recipient Svcs Representative will also handle a variety of customer services related calls including, but not limited to: confirming enrollment, accessing services, making referrals to address Social Determinates of Health needs, changing providers, providing general information and linkage to external and external programs as deemed appropriate. This position requires a high-level understanding of North Carolina's Medicaid system and the ability to use multiple technology systems concurrently while on a live phone call. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health. ESSENTIAL JOB FUNCTIONS Handle telephonic requests for services, respond to member and recipient calls, and provide requested information: The Member & Recipient Svcs Representative handles telephonic requests for services by linking Vaya members with contracted providers to conduct clinical assessments. For services requests, the Member & Recipient Svcs Representative will inquire about the caller's needs, review and confirm member and recipient eligibility, collect necessary demographic information, offer choice of available providers based upon the consumers request and service needs, and schedule appointments within established access time standards. The Member & Recipient Svcs Representative will inform a Member Services Manager and/or appropriate Provider Network Development staff of gaps and needs associated with trends that are detected within the services system for timely analysis and resolution. The Member & Recipient Svcs Representative will be alert to any indicators of risk for immediate referral to a Member and Recipient Services Clinician. For the other Member and Recipient Services calls, the Member & Recipient Svcs Representative will obtain information about the caller's questions or concerns and will provide resolution if possible at the time of the call or provide information about the process and expectations for the timeframe when resolution will occur. For information calls, this position will provide information about Vaya, the Vaya provider network, community resources, and about Medicaid services in the State of NC. Member & Recipient Svcs Representative shall receive extensive training on customer services skills such as the use of appropriate tone, cadence, inflection, and choice of recovery oriented and/or person-centered wording. To ensure high-quality customer service each caller will be offered the opportunity to complete a Customer Satisfaction Survey at the close of the call. All Member and Recipient Services Representatives must adhere to NCMT Call Grading Rubric provided by NCDHHS. This position requires a high degree of communication skills with various parties- members, recipients, providers, vendors, community organizations, and legal guardians. The Member and Recipient Svcs Representative will complete warm transfers and linkages to a variety of different parties to assist the caller with correct linkage. Documentation in the electronic information system: The Member & Recipient Svcs Representative completes call notes, forms, reports and other documentation as required. The Member and Recipient Services Representative will complete required documentation at the time of call. This position requires a high degree of technical skills with utilization of multiple systems/logins throughout a phone call. Specialized projects and reviews: The Member & Recipient Svcs Representative will assist in specialized Member Services Departmental projects as requested by the Member and Recipient Services Managers or Directors, and/or the Vice President of Member and Recipient Services. Other duties: Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES A degree alone does not prepare an applicant for this position. Experience providing mental health, substance abuse services, or intellectual / developmental disabilities are essential. Thorough knowledge of social work principles, techniques, and practices, and their application to our current mental health system is necessary. This employee should have knowledge of individual and group dynamics, and will learn de-escalation of telephonic situations, and a thorough knowledge risk indicators. Considerable knowledge of governmental and private organizations and resources in the community is beneficial. Considerable knowledge of the laws, regulations', and policies that govern LME/MCO operations is beneficial. Skill in establishing rapport with staff/consumers in discussing their issues in a sensitive, supportive and nonjudgmental way is necessary. Ability to establish and maintain effective working relationships with community members and provider agency staff is necessary. Other skills or abilities required are as follows: Knowledge of behavioral health principles, techniques, and practices, and their application to complex treatment and services provision. Considerable knowledge of person-centered and recovery philosophies. Familiarity with mental health, developmental disability and substance abuse disorders. The ability to remain professionally responsive in an ethical and sensitive manner to individual's needs throughout the course of the work day/shift. The ability to work responsibly and effectively with others for a timely resolution of the caller's needs. The ability to interact professionally and effectively with persons who are upset and who disagree. Knowledge of the laws, regulations, and policies which govern human services and utilization management. The ability to express ideas clearly and concisely orally and in writing, and to plan and execute work effectively and efficiently. The ability to utilize complex telephone and computer systems, and to read and document information electronically. EDUCATION & EXPERIENCE REQUIREMENTS Bachelor's degree in a Human Services field and at least two (2) years of experience working with adults or children with serious psychiatric, chemical dependence or developmental disability in a community mental health center or similar setting OR Bachelor's degree in a field other than human services and at least four (4) years of experience working with adults or children with serious psychiatric, chemical dependence or developmental disability in a community mental health center or similar setting. The Member Services Representative must be qualified as a Qualified Professional according to 10A NCAC 27G .0104 . PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border. SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.

Job Description Member Service Representative - Russian VillageCareMAX 112 Charles Street, New York, NY 10014 Must reside in NY, NJ or CT VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. Some of your daily activities will include: Handling incoming telephone calls and answering questions for members and providers Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care. Data entry for authorizations under the direction of the Care Management Supervisor. Arrange appointments with physicians and other health care provider services. Assist members in selection of participating providers that will help them improve the quality and outcomes of care. We would like to speak to those who have 3+ years of experience in a related healthcare call center or service environment. High school diploma required - Associates degree strongly preferred. Bilingual - Russian required. Must reside within the New York Tri-State Area - NY, NJ, or CT. There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from world leading carriers and competitive compensation, than we would love to speak with you! PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care. VillageCare is an Equal Opportunity Employer. Job Posted by ApplicantPro

We are looking for a great personality to add to our member service team at our Harrisburg gym. This position is great for anyone that likes working with people and is looking for part-time work on the evenings and weekends. Shift duties include: -signing people up for memberships -providing great customer service for our members -minimal paperwork and computer requirements -light facility cleaning Requirements: -reliable transportation -ability to lift 45 pounds

Prime Therapy Holdings is a locally operated company in Meadowlands, PA that has clinic locations in FL and CO. Prime is seeking an individual to assist with administrative tasks that support A/R follow-up for physical therapy. Details of the position are below and can vary based on performance within the skill set of A/R. Responsibilities: Manually submit medical bills via mail and/or fax Mail statements, friendly reminders and delinquent notices generated by the customer service rep Resolve returned mail Scan correspondence received to the appropriate database Provide balance confirmation on litigation accounts Job Type: Part-time (25hrs/week) In office Pay: $15.50 per hour Schedule Monday to Friday Qualifications Position Requirements: Strong problem-solving and communication skills Familiarity with Microsoft Office (Outlook, Word and Excel) Education: High school or equivalent skills and aptitude Basic computer courses or equivalent preparation