Shift Leader jobs at Volunteers of America Los Angeles - 143 jobs

Job Category: Thrift Stores - all positions Posted: October 16, 2025 | Part-Time THE SALVATION ARMY - SF MAIN THRIFT STORE SALES LEAD, FULL TIME/BENEFIT ELIGIBLE $20.18 per hour THE SALVATION ARMY MISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. POSITION OBJECTIVES To provide customers with the best selection, exceptional service and well‑organized stores so we can offer spiritual, social, and rehabilitation programs to those in need. Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff. Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve. QUALIFICATIONS High School Diploma or equivalent. Must have a minimum of one‑year previous retail experience and Supervisory experience preferred. Must pass background check, which will include Criminal History and Sex Offender Registry. Ability to communicate effectively with management, store employees, customers and donors. PHYSICAL REQUIREMENTS Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. Ability to lift up to 50 lbs. Ability to perform various repetitive motion tasks. CORE COMPETENCIES Problem Solving - Identify & resolve problems promptly; gather, analyze information, and develop solutions. Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions. Written Communication - Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information. Teamwork - Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations. Assumes responsibility for all day‑to‑day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration. In the absence of the Store Manager and Assistant Manager - schedules Store Employees to ensure appropriate coverage in store and donation center, coordinates daily morning and shift‑change team meetings, provides coaching, training, and development to the Store Employees, and is responsible for processing paperwork per Review Standards, especially as it relates to Time and Attendance compliance. Ensures high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develops strategies to improve service to maximize the customer experience. BRP (Back Room Processing) - Supports Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals. Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store. In the absence of the Store Manager and Assistant Manager - protects and secures store currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security. Ensures building is secured during non‑operating hours with alarm system arming and alert protocol. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings. May transfer or be relocated to other stores based on business needs. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration. PREFERRED QUALITIES Dedicated - Devoted to a task or purpose with loyalty or integrity. Team Player - Works well as a member of a group. Enthusiastic - Shows intense and eager enjoyment and interest. Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization. Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work. Peer Recognition - Inspired to perform well by the praise of coworkers. EDUCATION GED or better, or High School or Equivalent or better. EXPERIENCE Minimum 2 years: Team Leader, Retail Environment and Retail Sales Floor Experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to complete our rehabilitation program. The organization is indebted to and dependent on the diligence and devotion of its employees. Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Santa Monica Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants. Employee Benefits Offered Opportunity for career growth Paid time off Employee Discounts Monthly management incentive bonus AFLAC Responsibilities Taking an active role and partnering with the Store Manager in the day-to-day operation of the store. Assuming responsibility for all day-to-day store operations in the absence of the Store Manager and Assistant Manager. Providing coaching, training and development to the Store Employees. Ensuring customer/donor needs are met by maintaining good customer/donor/community relations; resolving complaints; and providing quick and efficient service. Communicating personnel issues with the District Sales Manager in the absence of Store Manager and Store Assistant Manager. Coordinating daily morning and shift-change team meetings in the absence of Store Manager and Store Assistant Manager. Maintaining store condition and ensuring adequate inventory; completing Rag Out from the sales floor accurately and timely. BRP (Back Room Processing) ensuring Material Handlers meet daily processing goals. Donation Attendants: ensuring they work effectively in the absence of Store Manager as outlined in the Donation Attendant Job Description. Maintaining a responsible amount of change at opening, safeguarding cash in registers, and banking of cash receipts per ARCC policy. Implementing appropriate loss prevention measures as directed. Performing other duties as assigned by Management. Qualifications High School Diploma or equivalent. Minimum one year of retail experience; supervisory experience preferred. Must pass background check, including criminal history and Sex Offender Registry. Ability to communicate effectively with management, store employees, customers and donors. Physical Demands Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on a regular basis. Ability to grasp, push, pull objects such as files, filing cabinets, clothing carts, merchandise carts, rolling racks, fixtures, dollies, and hand trucks. Ability to lift up to 50 lbs and perform repetitive motion tasks. Schedule Stores operate 7 days per week. Schedules determined by Management. Part-time employees may be scheduled to work any shift including evenings, weekends, and holidays. Travel Required Yes. Time to time, assist in other local stores when short staffed or for meetings. Equal Opportunity Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe. About the role As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed. The impact you can have In this role, you'll have the opportunity to: Be a representative of the brand and model personalized customer experience behaviors. Assist store leaders with onboarding and developing an effective, highly engaged team. Support an inclusive store environment for associates where everyone feels welcome and engaged. Uphold the highest visual and operational standards while keeping the focus on the customer. Use tools to drive a customer-focused team environment and profitable business. Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions. Build productive relationships by sharing ideas and supporting the team. Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools. Seamlessly step into the role of manager when needed. You'll bring to the role 6-months of retail sales experience (preferred) Management experience (preferred) Technology proficient and ability to operate a point-of-sale system Enjoys communicating and coaching Flexible availability - including evenings, weekends, and holidays Takes initiative in making thoughtful decisions Ability to organize, delegate, and prioritize assignments to stay on top of deadlines Benefits 401(k) plan Merchandise discounts plus eligibility for discounts at our sister brands Professional development and opportunities for advancement across our brands Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 1365-Santana Row-ANN-San Jose, CA 95128Position Type:Regular/Part time Pay Range: $19.45 - $24.30 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager. RESPONSIBILITIES * Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations. * Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan. * Assist in maintaining property waiting list in accordance with Tenant Selection Plan. * Process applications for housing in accordance with properties affordable housing covenants. * Assist in preparing deposits for banking and making daily bank runs. * Post resident payments into Yardi in a timely manner. * Assist Community Manager in preparing management required month end reports. * Assist Community Manager in maintaining work orders and posting in Yardi. * Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget. * Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met. * Prepare late notices and notices to pay rent. * Assist Community Manager with legal proceedings. * Assist in showing available units. * Maintain general office and resident files. * Take a proactive role in shopping the competition and marketing. * Assist residents at all times when requested. * Record traffic in software program on a daily basis. * Follow up with Guest Cards or a "Thank-You" response within twenty-four (24) hours of the visit with the prospect. * Respond to all resident complaints in a timely and professional manner. * Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home. * Other duties as requested. * Assist Community Manager in maintaining 100% occupancy at all times. * Ensure residents are provided a clean, safe and well maintained community. * Maintain positive relations with CORE internal departments. * Assist Community Manager in processing annual re-certifications within established timelines. * Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance. * Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position. EXPERIENCE * High school education or equivalent is needed with proficiency in both verbal and written communication skills. * Minimum 1 to 2 years working in property management, preferably in an affordable housing environment. * Minimum one year working in an administrative position. * Understanding and comprehension of budgeting. * Minimum of one year working in a customer service environment. * Working knowledge of Microsoft Office products such as Word, Excel, and Outlook. * Basic bookkeeping and general mathematical principles. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT * Sitting * Walking * Operate a computer * Occasional lifting up to 25 pounds * Occasional climbing of stairs

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager. RESPONSIBILITIES Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations. Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan. Assist in maintaining property waiting list in accordance with Tenant Selection Plan. Process applications for housing in accordance with properties affordable housing covenants. Assist in preparing deposits for banking and making daily bank runs. Post resident payments into Yardi in a timely manner. Assist Community Manager in preparing management required month end reports. Assist Community Manager in maintaining work orders and posting in Yardi. Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget. Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met. Prepare late notices and notices to pay rent. Assist Community Manager with legal proceedings. Assist in showing available units. Maintain general office and resident files. Take a proactive role in shopping the competition and marketing. Assist residents at all times when requested. Record traffic in software program on a daily basis. Follow up with Guest Cards or a “Thank-You” response within twenty-four (24) hours of the visit with the prospect. Respond to all resident complaints in a timely and professional manner. Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home. Other duties as requested. Assist Community Manager in maintaining 100% occupancy at all times. Ensure residents are provided a clean, safe and well maintained community. Maintain positive relations with CORE internal departments. Assist Community Manager in processing annual re-certifications within established timelines. Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance. Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position. EXPERIENCE High school education or equivalent is needed with proficiency in both verbal and written communication skills. Minimum 1 to 2 years working in property management, preferably in an affordable housing environment. Minimum one year working in an administrative position. Understanding and comprehension of budgeting. Minimum of one year working in a customer service environment. Working knowledge of Microsoft Office products such as Word, Excel, and Outlook. Basic bookkeeping and general mathematical principles. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Sitting Walking Operate a computer Occasional lifting up to 25 pounds Occasional climbing of stairs

The Assistant Community Manager supports the Community Manager in the day-to-day operations, administration, and overall upkeep of the community. This role plays a key part in ensuring compliance, resident satisfaction, and efficient property operations. The Assistant Community Manager reports directly to the Community Manager and works closely with the Regional Property Manager. Key Responsibilities * Assist with the overall administration of the property, ensuring resident files are accurate, complete, and maintained in compliance with property management and regulatory requirements. * Support leasing and marketing efforts by assisting with advertising vacancies in accordance with the property's Affirmative Fair Housing Marketing Plan. * Maintain and manage the property waiting list in compliance with the Tenant Selection Plan. * Process housing applications in accordance with affordable housing covenants and program requirements. * Post resident payments and other financial transactions into Yardi accurately and in a timely manner. * Assist with daily deposits, bank runs, and basic bookkeeping functions. * Support the Community Manager with month-end reporting and required management reports. * Maintain and track work orders in Yardi and collaborate closely with maintenance staff to ensure timely unit turns and repairs. * Assist with ordering office and maintenance supplies in accordance with the approved property budget. * Prepare late notices, notices to pay rent, and assist with legal proceedings as directed. * Show available units to prospective residents and provide excellent customer service throughout the leasing process. * Track and record leasing traffic daily and follow up with prospects within 24 hours via guest cards or thank-you communications. * Respond to resident inquiries, concerns, and complaints in a timely, professional, and respectful manner. * Maintain organized office operations and resident records. * Actively shop competing properties and assist with ongoing marketing and outreach efforts. * Support efforts to maintain high occupancy levels and ensure the community remains clean, safe, and well maintained. * Assist with annual resident re-certifications and ensure completion within required timelines. * Maintain positive working relationships with internal CORE departments and external partners. * Attend company-sponsored trainings and events, which may occasionally require overnight travel. * Demonstrate professionalism, integrity, initiative, confidentiality, and strong ethical judgment at all times. * Participate in professional development opportunities, including the Tax Credit Specialist (TCS) certification. (TCS certification is required for promotion to Community Manager.) * Perform other duties as assigned. Experience & Qualifications * High school diploma or equivalent required. * Minimum of 1-2 years of experience in property management, preferably within affordable housing. * At least one year of administrative experience. * Minimum of one year of customer service experience. * Basic understanding of budgeting and financial concepts. * Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. * Basic bookkeeping skills and strong mathematical aptitude. * Strong verbal and written communication skills. Physical Requirements / Work Environment * Ability to sit, walk, and stand for extended periods. * Regular use of a computer and office equipment. * Occasional lifting of up to 25 pounds. * Occasional stair climbing. FLSA Status * Non-Exempt

The Assistant Community Manager supports the Community Manager in the day-to-day operations, administration, and overall upkeep of the community. This role plays a key part in ensuring compliance, resident satisfaction, and efficient property operations. The Assistant Community Manager reports directly to the Community Manager and works closely with the Regional Property Manager. Key Responsibilities Assist with the overall administration of the property, ensuring resident files are accurate, complete, and maintained in compliance with property management and regulatory requirements. Support leasing and marketing efforts by assisting with advertising vacancies in accordance with the property's Affirmative Fair Housing Marketing Plan. Maintain and manage the property waiting list in compliance with the Tenant Selection Plan. Process housing applications in accordance with affordable housing covenants and program requirements. Post resident payments and other financial transactions into Yardi accurately and in a timely manner. Assist with daily deposits, bank runs, and basic bookkeeping functions. Support the Community Manager with month-end reporting and required management reports. Maintain and track work orders in Yardi and collaborate closely with maintenance staff to ensure timely unit turns and repairs. Assist with ordering office and maintenance supplies in accordance with the approved property budget. Prepare late notices, notices to pay rent, and assist with legal proceedings as directed. Show available units to prospective residents and provide excellent customer service throughout the leasing process. Track and record leasing traffic daily and follow up with prospects within 24 hours via guest cards or thank-you communications. Respond to resident inquiries, concerns, and complaints in a timely, professional, and respectful manner. Maintain organized office operations and resident records. Actively shop competing properties and assist with ongoing marketing and outreach efforts. Support efforts to maintain high occupancy levels and ensure the community remains clean, safe, and well maintained. Assist with annual resident re-certifications and ensure completion within required timelines. Maintain positive working relationships with internal CORE departments and external partners. Attend company-sponsored trainings and events, which may occasionally require overnight travel. Demonstrate professionalism, integrity, initiative, confidentiality, and strong ethical judgment at all times. Participate in professional development opportunities, including the Tax Credit Specialist (TCS) certification. (TCS certification is required for promotion to Community Manager.) Perform other duties as assigned. Experience & Qualifications High school diploma or equivalent required. Minimum of 1-2 years of experience in property management, preferably within affordable housing. At least one year of administrative experience. Minimum of one year of customer service experience. Basic understanding of budgeting and financial concepts. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Basic bookkeeping skills and strong mathematical aptitude. Strong verbal and written communication skills. Physical Requirements / Work Environment Ability to sit, walk, and stand for extended periods. Regular use of a computer and office equipment. Occasional lifting of up to 25 pounds. Occasional stair climbing. FLSA Status Non-Exempt

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager. RESPONSIBILITIES * Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations. * Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan. * Assist in maintaining property waiting list in accordance with Tenant Selection Plan. * Process applications for housing in accordance with properties affordable housing covenants. * Assist in preparing deposits for banking and making daily bank runs. * Post resident payments into Yardi in a timely manner. * Assist Community Manager in preparing management required month end reports. * Assist Community Manager in maintaining work orders and posting in Yardi. * Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget. * Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met. * Prepare late notices and notices to pay rent. * Assist Community Manager with legal proceedings. * Assist in showing available units. * Maintain general office and resident files. * Take a proactive role in shopping the competition and marketing. * Assist residents at all times when requested. * Record traffic in software program on a daily basis. * Follow up with Guest Cards or a "Thank-You" response within twenty-four (24) hours of the visit with the prospect. * Respond to all resident complaints in a timely and professional manner. * Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home. * Other duties as requested. * Assist Community Manager in maintaining 100% occupancy at all times. * Ensure residents are provided a clean, safe and well-maintained community. * Maintain positive relations with CORE internal departments. * Assist Community Manager in processing annual re-certifications within established timelines. * Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance. * Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position. EXPERIENCE * High school education or equivalent is needed with proficiency in both verbal and written communication skills. * Minimum 1 to 2 years working in property management, preferably in an affordable housing environment. * Minimum one year working in an administrative position. * Understanding and comprehension of budgeting. * Minimum of one year working in a customer service environment. * Working knowledge of Microsoft Office products such as Word, Excel, and Outlook. * Basic bookkeeping and general mathematical principles. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT * Sitting * Walking * Operate a computer * Occasional lifting up to 25 pounds * Occasional climbing of stairs FLSA * Non-Exempt

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager. RESPONSIBILITIES Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations. Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan. Assist in maintaining property waiting list in accordance with Tenant Selection Plan. Process applications for housing in accordance with properties affordable housing covenants. Assist in preparing deposits for banking and making daily bank runs. Post resident payments into Yardi in a timely manner. Assist Community Manager in preparing management required month end reports. Assist Community Manager in maintaining work orders and posting in Yardi. Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget. Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met. Prepare late notices and notices to pay rent. Assist Community Manager with legal proceedings. Assist in showing available units. Maintain general office and resident files. Take a proactive role in shopping the competition and marketing. Assist residents at all times when requested. Record traffic in software program on a daily basis. Follow up with Guest Cards or a “Thank-You” response within twenty-four (24) hours of the visit with the prospect. Respond to all resident complaints in a timely and professional manner. Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home. Other duties as requested. Assist Community Manager in maintaining 100% occupancy at all times. Ensure residents are provided a clean, safe and well maintained community. Maintain positive relations with CORE internal departments. Assist Community Manager in processing annual re-certifications within established timelines. Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance. Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position. EXPERIENCE High school education or equivalent is needed with proficiency in both verbal and written communication skills. Minimum 1 to 2 years working in property management, preferably in an affordable housing environment. Minimum one year working in an administrative position. Understanding and comprehension of budgeting. Minimum of one year working in a customer service environment. Working knowledge of Microsoft Office products such as Word, Excel, and Outlook. Basic bookkeeping and general mathematical principles. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Sitting Walking Operate a computer Occasional lifting up to 25 pounds Occasional climbing of stairs

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager. RESPONSIBILITIES * Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations. * Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan. * Assist in maintaining property waiting list in accordance with Tenant Selection Plan. * Process applications for housing in accordance with properties affordable housing covenants. * Assist in preparing deposits for banking and making daily bank runs. * Post resident payments into Yardi in a timely manner. * Assist Community Manager in preparing management required month end reports. * Assist Community Manager in maintaining work orders and posting in Yardi. * Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget. * Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met. * Prepare late notices and notices to pay rent. * Assist Community Manager with legal proceedings. * Assist in showing available units. * Maintain general office and resident files. * Take a proactive role in shopping the competition and marketing. * Assist residents at all times when requested. * Record traffic in software program on a daily basis. * Follow up with Guest Cards or a "Thank-You" response within twenty-four (24) hours of the visit with the prospect. * Respond to all resident complaints in a timely and professional manner. * Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home. * Other duties as requested. * Assist Community Manager in maintaining 100% occupancy at all times. * Ensure residents are provided a clean, safe and well maintained community. * Maintain positive relations with CORE internal departments. * Assist Community Manager in processing annual re-certifications within established timelines. * Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance. * Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position. EXPERIENCE * High school education or equivalent is needed with proficiency in both verbal and written communication skills. * Minimum 1 to 2 years working in property management, preferably in an affordable housing environment. * Minimum one year working in an administrative position. * Understanding and comprehension of budgeting. * Minimum of one year working in a customer service environment. * Working knowledge of Microsoft Office products such as Word, Excel, and Outlook. * Basic bookkeeping and general mathematical principles. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT * Sitting * Walking * Operate a computer * Occasional lifting up to 25 pounds * Occasional climbing of stairs

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager. RESPONSIBILITIES Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations. Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan. Assist in maintaining property waiting list in accordance with Tenant Selection Plan. Process applications for housing in accordance with properties affordable housing covenants. Assist in preparing deposits for banking and making daily bank runs. Post resident payments into Yardi in a timely manner. Assist Community Manager in preparing management required month end reports. Assist Community Manager in maintaining work orders and posting in Yardi. Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget. Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met. Prepare late notices and notices to pay rent. Assist Community Manager with legal proceedings. Assist in showing available units. Maintain general office and resident files. Take a proactive role in shopping the competition and marketing. Assist residents at all times when requested. Record traffic in software program on a daily basis. Follow up with Guest Cards or a “Thank-You” response within twenty-four (24) hours of the visit with the prospect. Respond to all resident complaints in a timely and professional manner. Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home. Other duties as requested. Assist Community Manager in maintaining 100% occupancy at all times. Ensure residents are provided a clean, safe and well maintained community. Maintain positive relations with CORE internal departments. Assist Community Manager in processing annual re-certifications within established timelines. Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance. Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position. EXPERIENCE High school education or equivalent is needed with proficiency in both verbal and written communication skills. Minimum 1 to 2 years working in property management, preferably in an affordable housing environment. Minimum one year working in an administrative position. Understanding and comprehension of budgeting. Minimum of one year working in a customer service environment. Working knowledge of Microsoft Office products such as Word, Excel, and Outlook. Basic bookkeeping and general mathematical principles. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Sitting Walking Operate a computer Occasional lifting up to 25 pounds Occasional climbing of stairs

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager. RESPONSIBILITIES * Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations. * Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan. * Assist in maintaining property waiting list in accordance with Tenant Selection Plan. * Process applications for housing in accordance with properties affordable housing covenants. * Assist in preparing deposits for banking and making daily bank runs. * Post resident payments into Yardi in a timely manner. * Assist Community Manager in preparing management required month end reports. * Assist Community Manager in maintaining work orders and posting in Yardi. * Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget. * Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met. * Prepare late notices and notices to pay rent. * Assist Community Manager with legal proceedings. * Assist in showing available units. * Maintain general office and resident files. * Take a proactive role in shopping the competition and marketing. * Assist residents at all times when requested. * Record traffic in software program on a daily basis. * Follow up with Guest Cards or a "Thank-You" response within twenty-four (24) hours of the visit with the prospect. * Respond to all resident complaints in a timely and professional manner. * Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home. * Other duties as requested. * Assist Community Manager in maintaining 100% occupancy at all times. * Ensure residents are provided a clean, safe and well maintained community. * Maintain positive relations with CORE internal departments. * Assist Community Manager in processing annual re-certifications within established timelines. * Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance. * Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position. EXPERIENCE * High school education or equivalent is needed with proficiency in both verbal and written communication skills. * Minimum 1 to 2 years working in property management, preferably in an affordable housing environment. * Minimum one year working in an administrative position. * Understanding and comprehension of budgeting. * Minimum of one year working in a customer service environment. * Working knowledge of Microsoft Office products such as Word, Excel, and Outlook. * Basic bookkeeping and general mathematical principles. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT * Sitting * Walking * Operate a computer * Occasional lifting up to 25 pounds * Occasional climbing of stairs

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager. RESPONSIBILITIES * Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations. * Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan. * Assist in maintaining property waiting list in accordance with Tenant Selection Plan. * Process applications for housing in accordance with properties affordable housing covenants. * Assist in preparing deposits for banking and making daily bank runs. * Post resident payments into Yardi in a timely manner. * Assist Community Manager in preparing management required month end reports. * Assist Community Manager in maintaining work orders and posting in Yardi. * Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget. * Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met. * Prepare late notices and notices to pay rent. * Assist Community Manager with legal proceedings. * Assist in showing available units. * Maintain general office and resident files. * Take a proactive role in shopping the competition and marketing. * Assist residents at all times when requested. * Record traffic in software program on a daily basis. * Follow up with Guest Cards or a "Thank-You" response within twenty-four (24) hours of the visit with the prospect. * Respond to all resident complaints in a timely and professional manner. * Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home. * Other duties as requested. * Assist Community Manager in maintaining 100% occupancy at all times. * Ensure residents are provided a clean, safe and well maintained community. * Maintain positive relations with CORE internal departments. * Assist Community Manager in processing annual re-certifications within established timelines. * Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance. * Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position. EXPERIENCE * High school education or equivalent is needed with proficiency in both verbal and written communication skills. * Minimum 1 to 2 years working in property management, preferably in an affordable housing environment. * Minimum one year working in an administrative position. * Understanding and comprehension of budgeting. * Minimum of one year working in a customer service environment. * Working knowledge of Microsoft Office products such as Word, Excel, and Outlook. * Basic bookkeeping and general mathematical principles. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT * Sitting * Walking * Operate a computer * Occasional lifting up to 25 pounds * Occasional climbing of stairs

Careers by Empowering Futures, Building Communities Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job-we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues. Our Organizational Culture At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals. Position Summary The Manager on Duty will serve as the lead staff member for the facility and department during shift hours, especially when department supervisors are not present. This role requires exceptional interpersonal and verbal communication skills to support the association and branch goals of enhancing member acquisition and retention. The Manager on Duty should be adaptable in a fast-paced environment, capable of working effectively in a team with both staff and volunteers, and able to identify and respond to new opportunities. The position is responsible for fostering a seamless and meaningful YMCA member experience while exemplifying the YMCA's core values of caring, honesty, respect, and responsibility. Job Responsibilities Leadership & Staff Support Serve as Manager on Duty during scheduled shifts. Communicate individually with all staff during shifts to ensure facility and process updates are shared, including Wellness Attendants, Member Services, Lifeguards, and Youth Programs staff. Address day-of staff coverage issues and manage break schedules. Coach and mentor Member Services staff, embracing the YMCA's coaching culture through mentoring, feedback, and on-the-job training. Reinforce and coach Member Services staff on best practices for Cause-Driven Tours. Collaborate with the Membership Director to facilitate on-the-job training. Assist the Membership Director in onboarding new staff during their shifts. Member Engagement & Customer Service Model Cause-Driven Communication when engaging with members (welcoming, genuine, determined, supportive, and respectful). Apply the YMCA's Member Engagement Principles-welcome, connect, support, and invite-during all member and guest interactions. Build relationships with staff and members to increase engagement and satisfaction. Advocate for members and contribute to initiatives that improve the overall member experience. Conduct high-quality tours for prospective members. Connect members to available features and benefits by promoting membership programs. Administrative & Operational Support Become proficient in Salesforce, Upace and other relevant staff systems and procedures. Oversee additional member services processes such as scheduling, program coordination, and other tasks as assigned by the Director. Utilize Upace for managing staff and member schedules, group exercise and pool reservations, and booking relevant appointments. Address all in-person inquiries, phone calls, voicemails, and respond to membership-related emails. Stay knowledgeable about all YMCA SF member communications, resources, and virtual support offerings, including schedules and website details, to enhance in-person communication and member retention. Facility & Safety Management Ensure safety by adhering to branch and department emergency and safety protocols. Conduct regular walk-throughs to ensure a clean, safe, and accessible wellness floor, reporting any issues to facilities staff. Community & Program Collaboration Collaborate with the Healthy Living and Youth Development departments to ensure member satisfaction and enhance the member experience. Support the Annual Community Campaign for the Membership Department. Qualifications High school diploma or equivalent 1+ year of customer service experience Must be available for opening or closing shifts and one weekend day Good working knowledge of Microsoft Office Preferred Qualifications Bilingual in Spanish, Chinese, Mandaring or other languages. Work Environment & Physical Demands The Manager on Duty will work in a dynamic and fast-paced environment, with frequent interaction with members, staff, and the public. The role requires the ability to stand for extended periods, walk throughout the facility, and perform tasks that may include bending, reaching, and lifting up to 50 pounds. The position involves monitoring various areas of the facility, ensuring safety, cleanliness, and accessibility. The Manager on Duty must be adaptable to changing situations, responding quickly to member needs and safety concerns. Additionally, the role may require occasional outdoor tasks depending on the location and specific duties. Disclaimers Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check. All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties. This may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. Salary Description The Manager on Duty position offers a compensation range of $22.10 - $26.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.

By joining the San Diego Center for Children, you will empower children and families through transformative mental health care and educational services. Our vision is to inspire a world where children and families live joyful, healthy lives. We serve over 1,000 people every day - are you ready to make an impact? Join us - and work with purpose! POSITION BENEFITS Team-oriented, multidisciplinary approach Ongoing, high-level learning and development opportunities Culturally diverse environment Joint Commission Accredited Organization Comprehensive Health Insurance (medical, dental, vision, pet) Retirement savings plan: 403(b) - with employer match up to 3% Generous paid time off (vacation, sick leave, holidays) Wellness programs EAP - Employee Assistance Program Employee discounts for those pursuing a higher education Employee discounts Employee recognition program Opportunities for career advancement May be eligible for state or federal loan forgiveness programs for work with underserved populations All offsite programs have a bonus structure SUMMARY The Shift Supervisor carries out the mission of San Diego Center for Children and the treatment philosophies and approaches as they pertain to day-to-day operations of running a children's residential program. The Shift Supervisor will oversee compliance of Title 22 Regulations, Behavioral Health Services and Joint Commission. This includes direct supervision/training of the direct care Residential Support Specialists. In conjunction with the Program Managers, the Shift Supervisor will ensure implementation of treatment plans for each youth, and maintenance of a therapeutic environment within the residential program. In addition, this position coordinates a variety of activities for children/youth, implements the program structure, and acts as a liaison with the education component. Responsible for carrying out supervisory responsibilities in accordance with organization's policies and applicable laws. ROLES AND RESPONSIBILITIES Provide leadership, supervision, accountability, vision, and support for training employees and initiatives across agency. Collaborates across all departments on program implementation, capacity building and quality improvement initiatives. Communicate with Intake Manager and/or Coordinator and Therapists regarding new intakes Provide ongoing observation and input to Counselors regarding their work performance. Complete performance evaluations for Counselors who work in the unit under the Shift Supervisor's charge. Complete monthly observation reports and follow protocols around the data measures to ensure feedback is consistent across all shift supervisors. Helps to identify, implement, and measure quality practice outcome goals across the residential program. Manages, facilitates, and supports residential program needs by keeping up to date on best practices, trends and policies related to human service workforce development. Monitors and assesses effectiveness of pre-service training and ongoing training modules or direct care staff. Oversight of correspondence with direct care staff. Ensures maintenance of training plans and records required by regulatory and contractual requirements, accreditation standards, employment law, and organizational policies. (STRTP, GH, BHS, Joint Commission). Ensures preparation of monthly, quarterly and end of the year training reports as required by licensing, contract, and accreditation requirements. Develops and maintains a professional resource library (on SharePoint). Assures monitoring of the direct care scheduling, hiring, termination, recruitment, and any disciplinary actions as needed. Plans and Develops training modules for the expansion of programs and agency growth. Make certain all Counselors maintain the physical plant in safe, clean, and good working order. Ensure that all residential cottages/units meet the Center's policies, procedures, and Title 22 and STRTP regulations. Coordinate physical plant or cottage repair priorities with facilities staff and Program Manager. Assist the treatment team in milieu program planning. Ensure Counselors carry out the programing and requirements (i.e., program schedules, program statement, weekly treatment team). Make certain the treatment team develops and maintains an accurate and up to date program schedule when school is in session or out of session. Ensure holiday program schedules are developed one month prior to school holidays, that Counselor staff follow the program schedule, and that the schedule is approved by the Program Manager or Residential Director before implementation. Ensure that Counselors maintain communication systems, both verbal and written in a manner that facilitates a therapeutic milieu, and in accordance with the Center's policies and procedures. These communication systems include daily progress notes, daily communication logs, incident reports and other clinical documentation or communication follow-up as assigned by Lead Supervisor and/or treatment team. Manages schedule of direct care staff. Completes annual reviews of organizational training needs by seeking organizational input Maintains and accurate inventory of day to day needs of youth, direct care staff and building (i.e., hygiene, office supplies, clothing). Attend any meetings required (i.e., CFT's, SITS, census). May require reviews of incidents with direct care staff, among employees in coordination with Human Resources, Program Manager and Residential Director. Supervises and develops department staff, direct care staff(s). Works in conjunction with Compliance to determine if additional or retraining needs are required across the residential program. Completes and maintain all required training and certifications. Maintains confidentiality in all matters within the organization with respect to personnel, operations, and clients. Ensure 24-hour staff coverage by maintaining communication with Lead Operation Supervisor, Program Manager/Director in a manner which ensures the safety of children in treatment. Care may include physically restraining children when necessary to prevent injury to the child or others. May require 24/7 on-call shifts. Attending all required meetings Collaborate with Operations Coordinator the mentoring and job specific orientation of new staff. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises all Residential Support Positions and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include program implementation; training current and new employees; participating in treatment teams including SIT meetings; interviewing and onboarding new employees; planning, assigning, and directing work; appraising performance; motivating, rewarding, and disciplining employees; addressing complaints and resolving problems. LANGUAGE SKILLS Ability to read, analyze, and interpret medical records, journals, reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management and public groups. REASONING ABILITIES Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk and hear. The employee frequently is required to run, walk, sit and drive a vehicle. The employee must be able to move and/or lift a child when clinically necessary and must be able to follow a child that AWOLs in a walking or running pace. Due to the emotional instability of the clients the employee may be subjected to kicking, hitting, punching, biting, hair pulling, etc. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. DIVERSITY STATEMENT The San Diego Center for Children is committed to: Actively recruiting, retaining, and supporting diverse staff at all levels of the organization Ensuring that diverse perspectives are included in the development and implementation of policies, practices and services and that individuals feel empowered to advance our mission within an atmosphere of trust, safety, and respect Encourage and provide access to professional development in order to deliver equitable and culturally informed services to the population we serve. Qualifications MINIMUM QUALIFICATIONS Valid Driver's License within the State of California 2+ years direct experience working with children, adolescents, and families with children or adolescence in residential care Demonstrated experience working with children, teenagers, and families. Familiarity with electronic health record systems. Must be 21 years of age or older. High School diploma or GED or foreign education equivalent. One year experience in a supervisor or mentor role. PREFERRED QUALIFICATIONS Bachelor's Degree (BA or BS) from a four-year college or university. Four years related residential treatment care or special education experience. Familiar with Training in evidence-based practices. Bilingual in Spanish

About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at ************** PAY RATE: $22.05 - $23.22 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE The Lead Monitor II will arrange, coordinate, supervise, mentor, and oversee the Monitor s efforts to provide safety for program clients, visitors and employees, and to secure the premises and Program Assets. The Lead Monitor II performs duties in a shelter or other residential setting having over 100 clients. The Lead Monitor II performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors. Driving ability preferred. DUTIES AND RESPONSIBILITIES Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week. Train Monitors in program operations, safety, and security expectations and procedures. shelter Security SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises. BAG & PERSON SCREENING: Monitors search all participants person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened. Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed. SHELTER SAFETY: While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment. Know location of fire exits, be prepared to assist participants in case of any emergency. Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required. Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons. ASSET PROTECTION: As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter s assets. Report all suspicious events to direct supervisor. Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons. ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected Put clients /participants needs first. CLIENT/PARTICIPANT SUPPORT: Answer telephones and take messages for clients and staff, monitor doors and greet visitors. Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events. DRIVING TASKS (for licensed Monitors) Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities Assists passengers in securing wheelchairs, car seats and other mobility devices Ensures safety of passengers, operates vehicle in safe manner at all times Maintains trip records as well as mileage and gasoline usage records Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs Inputs required data to computer systems and logs Other duties that may arise to support program goals. ESSENTIAL DUTIES: TRAIN, SUPERVISE AND SCHEDULE MONITORS SHELTER SECURITY. Monitor Shelter entrance Screen bags and persons entering shelter Patrol premises as scheduled SHELTER SAFETY Monitor Clients; conduct room checks; report violations of rules While patrolling continuously observe for safe operations/conditions, report safety concerns ASSET PROTECTION Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons CLIENT/PARTICIPANT SUPPORT, including driving tasks if licensed Other duties as required and may be subject to change ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Qualifications REQUIREMENTS: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications EDUCATION: One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement. OR Complete Careers for a Cause (C4C) within 60 days of hire. Within 30 days of hire, must successfully complete VOALA safety training. EXPERIENCE: 1 year of related experience in a mental health or substance abuse treatment setting, or other group residential program. One year in the general security field, and/or social services / human services, and/or customer service experience. PREFERRED QUALIFICATIONS: High School Diploma or GED Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws. Experience in a group residential setting is preferred. Experience serving the homeless is preferred. Database familiarity Clean driving record to be insurable by VOALA insurance Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Job DescriptionDescription: Under the supervision of the Thrift Store Manager, the Lead Pricer is responsible for the inspection, pricing, and overall rate of production of goods by the crew. CORE WORK PRINCIPLE: Colossians 3:23 is the foundation of URM's standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas. ESSENTIAL FUNCTIONS: Warehouse: Must be able to palletize pallets. Load and unload merchandise from trucks such as furniture, pallets, boxes, etc. Operate a Pallet Jack- must be able to move pallets that are 500 pounds or over. Social Media: Basic understanding of how to utilize social media. Understand the basics of social media platforms, posting capabilities, social management services (communication with customers/volunteers), and graphic design. Inspect and price goods according to price brackets. Assist store management with overseeing production crew. Open and close production area, as needed. Check sales floor daily for lean and full areas Assist sorters, production staff, and floor associates, as needed. Record production numbers daily (carts, units, etc.). Assist management with general store operations related to: Merchandising, Inventory Control and Staff Training. Communicate regularly with management about store issues. Actively engage customer on sales floor to increase donations and merchandise sales to ensure monthly revenue goals are met. Provide excellent customer service by greeting and assisting customers and donors and responding to customer inquiries/complaints in a timely manner. Assist with repeat business promotion and word-of-mouth advertising by building excellent customer relations. Ensure employees, CLDP and volunteers are properly trained in store operations and procedures. Ensures physical maintenance, cleanliness, and store display attractiveness. Enforce and maintain safety and cleanliness as well as all health and security policies and procedures. Conduct other tasks and projects as assigned by the Thrift Store Manager/Supervisor. Commitment to URM mission, vision, and core values. Encourage guests in their faith and growth in Jesus Christ. PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job. Must be able to lift 50 lbs. Requires manual dexterity for regular repetitive finger motion and frequently reaching, pulling, pushing, and lifting of objects and operating equipment. Requires manual ability to operate a pallet jack. May be exposed to handling hazardous materials such as broken glass. WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job within the environment. The office is clean, orderly, properly lighted, and ventilated. This position works predominantly indoors in a store, warehouse, or dock environment all of which are high traffic settings involving people, equipment and/or machinery. May be exposed to dust in the performance of certain duties. Noise levels are considered moderate to high. May be exposed to extreme temperatures both hot and cold (variable weather). Requirements: EXPERIENCE/EDUCATION/LICENSURES/CERTIFICATIONS: High school diploma or equivalent, required. Must have a minimum of 1 year of Thrift Store operation experience, preferably as a Pricer or retail and/or warehouse experience. KNOWLEDGE/SKILLS/ABILITIES: Ability to communicate effectively in both orally and in writing. Fluency in Spanish (both verbal and written, a plus). Must have a working knowledge of Microsoft Office/Outlook/POS System. Must have a strong work ethic and be able to work at a fast pace. Must be detail oriented, have strong customer service and organizational skills. Must have strong time management skills and ability to multi-task in a high-volume environment. #ZR

Requirements EXPERIENCE/EDUCATION/LICENSURES/CERTIFICATIONS: High school diploma or equivalent, required. Must have a minimum of 1 year of Thrift Store operation experience, preferably as a Pricer or retail and/or warehouse experience. KNOWLEDGE/SKILLS/ABILITIES: Ability to communicate effectively in both orally and in writing. Fluency in Spanish (both verbal and written, a plus). Must have a working knowledge of Microsoft Office/Outlook/POS System. Must have a strong work ethic and be able to work at a fast pace. Must be detail oriented, have strong customer service and organizational skills. Must have strong time management skills and ability to multi-task in a high-volume environment. #ZR Salary Description $18.50-$20.90 (Depending on Experience)

Status: Full-Time, Non-Exempt Pay: $25.50/hour Schedule: Sunday-Thursday: 3:00pm-11:00pm; Friday-Saturday: Off Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services." Benefits Offered: 100% employer-paid medical insurance at base tier Voluntary dental and vision coverage Paid Time Off (PTO) Flexible Spending Account (FSA) Employee Assistance Program (EAP) 403(b) retirement plan with up to 3% employer matching Paid on-the-job training and orientation Mileage reimbursement Employee referral program Opportunities for professional growth and advancement Introduction: The Senior Site Lead is responsible for overseeing services and activities at the Emergency Shelter Program. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Ability to work effectively with a diverse population; plan, organize and prioritize duties; maintain a positive, professional, safe and guest centered environment while on duty; and establish and maintain effective working relationships with others. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. This position reports directly to the Emergency Shelter and Services Program Manager. Fluency in Spanish is a significant value. Shelter • Oversee and assist in the implementation of shelter activities including logistics and guest intakes to ensure quality, guest focused, and trauma informed delivery of services. • Assist in the coordination of volunteers and support services • Oversee the organization of supplies and facilities needs Encourage and discuss progress toward housing with shelter guest Management Goal: Support Identified Program Staff facilitating optimal performance. • Support shelter staff during designated shifts • Assist in various aspects of staff's duties • Assist in coordinating and managing special group events and holiday events • Provide crisis/conflict intervention • Communicate any staff or shelter issues to Program Manager. Administration Goal: Oversee administrative duties that support program services. • Coordinate supply and service needs • Assist with securing necessary resources • Assist with record keeping and reporting Mercy House must reserve the right to modify, supplement, rescind, or revise all s to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House. Miscellaneous • Attend staff meetings and training workshops as needed • Assist with general duties (stocking supplies, copies, fax, phone calls, etc.) • Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications. • Perform ad hoc projects as appointed by Supervisor Qualifications Requirements: Education and Experience Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs Ensure a client-focused, trauma-informed, and housing-focused shelter approach Ability to perform crisis intervention as needed Previous shelter experience is preferred but not required General Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others Dependability, responsibility, and the ability to communicate effectively and respectfully Possess supervisory experience and ability to guide and lead a small group of staff members Fluency in Spanish is of significant value Physical Requirements Ability to lift, bend, push, and pull up to 50 pounds Prolonged periods of standing and the ability to work in a fast-paced environment Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish (******************************************************************************************** E-Verify Right to Work Poster: English & Spanish (************************************************************************************************ Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.