Wade & Wendy CEO and leadership

Chief of Staff at Wade & Wendy - using conversational AI to improve and humanize the hiring process.

Previously head of operations at early stage startups that have rapidly scaled (in food tech and fintech). Co-founded a food delivery startup. Co-founded a career-services nonprofit dedicated to guiding folks through the job hunting process (BTWN).

Former life in journalism and the international policy/non-profit world.

Can read your mind! You're asking yourself: what does a chief of staff and operations person actually do? Wellll:

-Hiring and HR-y stuff: manage the hiring and recruiting process up and down the org; live and breathe The Team The Team The Team.

-Logistics and strategy: using data to plot the way forward for the business

-Account management: building out processes and product specs to scale B2B client services

-Customer service: scripting scalable CX practices and frameworks to be used

-Sales: know the product inside and out, communicate it always

-Content creation: marketing and sales materials, chatbot copy (if - you know - you're in the chatbot biz)

-Tools and communication: making and managing buying decision for new technologies and communication frameworks across the company; manage internal communication more broadly

-General startup-ness: figure it out, get it done... no matter what \'it\' is (examples: learn everything about manufacturing grade printing and execute at scale; learn everything about chatbot design frameworks; implement a unique Square payments strategy for an emerging business unit; etc.)

And as is required for any Michigan graduate: Go blue!

Hands on CTO at AI and voice recognition companies. Also worked as an architect/developer at large companies like Oracle, IBM, HP through startup acquisitions.