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The differences between warehouse team members and customer services, warehouse can be seen in a few details. Each job has different responsibilities and duties. Additionally, a warehouse team member has an average salary of $32,160, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a warehouse team member include customer orders, pallets and hand trucks. The most important skills for a customer service, warehouse are quality customer service, strong customer service, and customer orders.
| Warehouse Team Member | Customer Service, Warehouse | |
| Yearly salary | $32,160 | $30,800 |
| Hourly rate | $15.46 | $14.81 |
| Growth rate | 1% | -4% |
| Number of jobs | 352,915 | 265,059 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 42% | High School Diploma, 43% |
| Average age | 38 | 40 |
| Years of experience | - | 12 |
A warehouse team member's duties depend on their industry of employment or directives from managers. In a retail setting, their responsibilities revolve around monitoring the inventory of products, receiving and unloading deliveries, preparing and tracking shipments, maintaining accurate data of all transactions using applications and software, and reporting to managers should there be any discrepancies or issues. Furthermore, a warehouse team member may lift heavy objects, load products into vehicles, process and scan products, operate machinery, and ensure the quality of products.
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Warehouse team members and customer services, warehouse have different pay scales, as shown below.
| Warehouse Team Member | Customer Service, Warehouse | |
| Average salary | $32,160 | $30,800 |
| Salary range | Between $26,000 And $38,000 | Between $25,000 And $37,000 |
| Highest paying City | New York, NY | Kent, WA |
| Highest paying state | Connecticut | New York |
| Best paying company | AT&T | Steel Dynamics |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a warehouse team member and a customer service, warehouse in terms of educational background:
| Warehouse Team Member | Customer Service, Warehouse | |
| Most common degree | High School Diploma, 42% | High School Diploma, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between warehouse team members' and customer services, warehouse' demographics:
| Warehouse Team Member | Customer Service, Warehouse | |
| Average age | 38 | 40 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 9.1% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.8% White, 57.1% American Indian and Alaska Native, 1.0% | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |