Quality Analyst - Remote
Manchester, NH jobs
Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collaborate in the development and revision of procedures in response to operational changes.
• Analyze operational and quality data to identify trends, gaps, and opportunities for improvement.
• Make recommendations based on data analysis to enhance performance and service delivery.
• Participate in and contribute to calibration sessions to ensure consistency in quality evaluations.
• Assist in training initiatives aimed at improving agent performance and overall quality scores.
• Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents.
• Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making.
• Take calls as needed to support center operations and maintain service levels.
• Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics.
• Perform other duties as assigned by management.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
50,000.00
Maximum Salary
$
61,000.00
Easy ApplyIntern - Marketing & Communications Internship Spring 2026
Dover, NH jobs
About the team
Waypoint provides a warm work environment, where a sense of belonging, integrity and respect are highly valued. We encourage a life/work balance and flexibility that benefits you, your clients, and your family. We support our employees with competitive wages and comprehensive benefits that are always evolving to ensure that our employees' needs are met. When you choose to work at Waypoint, you'll find fulfillment in the positive difference you'll make for thousands of families, as well as engaging in an overall positive experience that will fill your bucket.
About the opportunity
Waypoint is seeking a Marketing & Communications Intern for the Spring of 2026. This is an unpaid internship where you can earn credits toward your college degree. This position works with Waypoint's Communication and Grant Team. Waypoint is a social service organization providing a range of services to more than 9,000 individuals each year. The work crosses the lifespan from support for babies with developmental delays to youth experiencing homelessness to home care for seniors. As an intern with Waypoint, you will be able to make a difference by contributing your social media, graphic design, information technology, and marketing skills. This opportunity is a fit for you if you are creative, curious, and interested in being part of a small team and getting wide exposure to all things communications.
Projects may include:
Creating flyers, social media posts, advertisements, and other marketing collateral using Canva
Creating content, including video reels, for social media platforms including Facebook, Instagram, and LinkedIn
Writing copy for emails, press releases, website, social media, newsletters, and other potential needs
Analyzing web and social media analytics to assist Communications Team in making strategic decisions
Assisting in gathering essential information for donor communication materials
Copy-editing marketing collateral
Assisting with website updates and troubleshooting website issues if experienced in this area
Photographing events and program happenings
Assisting with events as needed
You can work hybrid from one of several of our locations throughout the state, or fully remote if that arrangement works best for you. This internship will be designed to meet your interests and utilize your strengths. 72, 96, and 120-hour internships are available, and working hours are flexible. The environment is fast-paced, deadline-driven, positive, encouraging, and fun.
You will gain experience in the areas of social media, graphic design, marketing campaigns, public relations, community engagement, and more. The position has been designed to give you a good understanding of the workflow within an agency as well as to develop entry-level marketing skills.
Qualifications :
You must be passionate about our mission and purpose.
Ability to work at least 72 hours over the course of 12-14 weeks.
Must be a junior or senior in college.
Excellent writing skills
Proficient computer skills
Familiarity with Canva and/or the Adobe Creative Suite.
Intermediate to advanced experience in WordPress, Web Design, and HTML is a plus!
Passion for digital media and strong interest in using digital media skills to develop marketing & communication campaigns
Reliability, enthusiasm, and willingness to learn new skills and pitch in to meet deadlines.
Ability to clearly communicate over the phone, in writing, and in person.
Must pass a criminal record check, with no history of abuse, neglect or exploitation and a motor vehicle check.
All applicants are encouraged to apply today at ************************ You will love what you do here!
Auto-ApplyBehavioral Health Specialist
Bridgewater, NH jobs
Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham Health Plan is hiring for two Behavioral Health Specialists to work as part of an interdisciplinary care team providing expert recommendations for managing behavioral health conditions and providing specialized coordination of care for enrollees with Serious Mental Illness (SMI) and Substance Use Disorders (SUD).
As the behavioral health clinical expert on the Interdisciplinary Care Team, the Behavioral Health Specialist partners with the Interdisciplinary Care Team, facilities, and providers to address behavioral health challenges, evaluate treatment options, and implement targeted strategies and interventions.
Essential Functions
* Collaborate with interdisciplinary care teams (ICT)-including LTSC, GSSC, primary care providers, specialists, and behavioral health treatment facilities-to support program enhancements, process improvements, care coordination, discharge planning, and aftercare.
* Participate actively in ICT meetings, contributing insights on behavioral health concerns, treatment options, care strategies, and engaging in collaborative decision-making regarding enrollees' care.
* Receive and triage behavioral health and substance use referrals, coordinating with the ICT and primary care providers to refer enrollees to appropriate inpatient or outpatient services.
* Develop, update, and implement enrollee-centered care plans in collaboration with enrollees and care teams, promoting self-care, shared decision-making, and addressing identified needs through routine engagement and proactive outreach.
* Conduct outreach, assessments, and home visits via telephonic, electronic, or in-person contact for identified enrollees, including routine evaluations and post-transition care.
* Monitor clinical status to identify early signs of deterioration, intervening proactively with the ICT to prevent unnecessary hospitalizations and escalate behavioral health needs during weekly case conferences.
* Establish consistent communication and reporting schedules with providers and enrollees to review enrollee status, progress toward goals, care needs, utilization plans, and follow-up.
* Ensure compliance with DSNP regulations and quality assurance standards by documenting, monitoring, and evaluating enrollee interventions and care plans accurately within electronic medical record systems.
* Serve as a key resource and liaison within the ICT by addressing enrollee questions, concerns, and care needs, facilitating access to services, and performing additional duties as assigned by the supervisor.
Qualifications
* Master's Degree required
* Licensed Independent Clinical Social Worker (LICSW) required
* Minimum 3 years of direct clinical experience required
* Certified Case Management Certification preferred
* Previous counseling experience 5-7 years preferred
* Experience with community case management preferred
* Experience with Dually Eligible Enrollees (Medicare and Medicaid) preferred
* NCQA experience preferred
Skills for Success
* Competency in working with multiple health care computer platforms,
* EPIC experience preferred
* Experience working with individuals with complex medical, behavioral, and social needs
* Strong communication and interpersonal skills to effectively engage with enrollees and interdisciplinary teams
* Critical thinking and problem-solving skills. Demonstrates autonomy in decision-making
* Strong organizational skills with an ability to manage routine work, triage and reset priorities as needed
* Interpersonal skills and ability to work effectively with providers and their staff to develop rapport, build trust, and promote Population Health initiatives. Excellent oral, written, and telephonic skills and abilities
* Competency in working with multiple health care computer platforms
* Ability to work effectively in a complex fast fast-paced medical environment and multiple practice locations
* Ability to work independently while contributing to a collaborative team environment
* Knowledge of healthcare and community BH services to assist enrollees effectively
* Must be comfortable with change, have the ability to adapt and pivot as part of continuous process improvement activities
Additional Job Details (if applicable)
Working Model Required
* This is a full-time position with a schedule of Monday through Friday, 8:30 AM-5:00 PM EDT with the ability to flex hours to meet members' needs
* This is a hybrid schedule, which includes practice-based work, remote work, and in-person home and community visits (these days will vary weekly and these visits may increase as the program launches)
* Must be local, ideally in Eastern, MA with the ability to travel to the community.
* This role offers autonomy to build own schedule to accommodate members' needs.
* Remote working days require stable, quiet, secure, compliant working station and access to Teams Video via MGB equipment
Our goal will be to geographically align employees, which depends on residence, and can vary based on business needs, member enrollment, and team staffing.
Employees must accommodate the hybrid work model, including practice-based work, remote work, and in-person home and community visits with members.
The member population will reside primarily in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties. The responsibilities and caseload may be adjusted based on enrollment trends.
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$78,000.00 - $113,453.60/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyClient Relationship Manager
Concord, NH jobs
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Responsibilities_**
+ Responsible for regularly reviewing weekly, monthly & quarterly - program activities with the client.
+ Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented.
+ Monitors all program's activities and IT projects associated with the program
+ Includes setting due dates and responsible parties
+ Follows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are met
+ Regular reporting out of all program's activities
+ Solicit feedback from the activity/task owners on sub-tasks
+ Maintain up-to-date activity timeline, articulate progresses and delays
+ Develops and manages activities timelines to ensure all deliverables are completed on schedule.
+ Obtain consensus for activities risks, decisions and closures
+ Coordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities.
+ Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met.
+ Escalate delayed activities to program's leadership
+ If activity owners are missing deadlines consistently and/or are unresponsive.
+ Managing contract amendments and project change requests for the client.
+ Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client.
+ Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client's Access and Marketing teams.
+ Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors.
+ Oversee daily operations and ensure alignment with client expectations and internal standards
+ Supports audits and regulatory reviews as needed
+ Ensure financial billing accuracy
+ Contact healthcare professionals for clarifications and information as needed
**_Qualifications_**
+ Min 5 years related client services experience, preferred
+ Min 5 years' experience in managing complex program activities with high accountability, preferred
+ Bachelor's degree preferred
+ Ability to travel - less than 25%
+ Proven product knowledge in business area
+ Licensed pharmacy technician in Texas preferred
**_What is expected of you and others at this level_**
+ Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities.
+ Own and develop tracking tools to achieve specific program management goals and activities.
+ Create and participate in recurring business review presentations
+ Recommends new practices, processes, metrics, or models
+ Projects may have significant and long-term impact
+ Provides solutions which may set precedent
+ Independently determines method for completion of new projects
+ Receives guidance on overall project objectives
+ Acts as a mentor to less experienced colleagues
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $80,900.00 - $92,400.00
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/19/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
GI PA: Hospitalist/Clinic Hybrid - NH Seacoast!
Portsmouth, NH jobs
Core Physicians is hiring an experienced GI PA to join our busy team!
Why Join Us?
Hybrid Role: Mix of outpatient & hospital consults/rounding.
Established Team: Work with 4 physicians & 2 APCs in a collaborative environment.
Growth Focused: Opportunities for development & physician leadership support.
Beautiful Location: Seacoast NH - beaches & mountains!
Great Benefits: No-deductible health insurance, generous PTO, competitive salary, & more.
Non-Profit: Serve your community.
Quality of Life: Low crime, no state income/sales tax, 4-season recreation.
Responsibilities:
Outpatient clinic visits
Inpatient hospital consults and rounding
Benefits:
No-deductible health insurance & modest premiums
Dental, disability & retirement plans
Generous time-off
Competitive salary
Non-profit healthcare organization
Qualifications:
2+ years GI experience required
NH license (or applying)
Live the Dream!
Enjoy stunning beaches, majestic mountains, and a fantastic quality of life.
Interested? Contact:
Apara Dave, MD, Associate Chief Medical Officer
Phone: **************
Email: *************************** and/or **************
RequiredPreferredJob Industries
Other
Non-Acute Pharmaceutical Sales Specialist
Concord, NH jobs
**This role will be 100% remote.** Be a part of the fast-paced Non-Acute pharmaceutical sales team- responsible for winning, maintaining and growing customer relationships. This direct sales and customer account management role is responsible for day-to-day activities like order resolution, placement, and account maintenance as well customer initiatives, sales presentations and more.
**_Responsibilities:_**
+ Wins and retains new business in assigned sales region.
+ Responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers and strategic accounts.
+ Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity.
+ Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Qualifications:_**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-4 years of account management or sales experience, preferred
+ Strong communication and organizational skills
+ Strong working knowledge of Microsoft Excel and Outlook
+ Experience using Salesforce or other CRM systems, preferred
**Anticipated pay range:** $57,000 - $81,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being starting on day one of employment.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan & employer match
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/29/2025 and may close sooner depending on the number of applicants. If interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
\#LI-JC1
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Medication Associate (Pharmacy Tech)
Manchester, NH jobs
Who we are:At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.
If you're looking to roll up your sleeves and meet hard challenges head-on, then we're looking for you.
The role:Our organization is seeking a Medication Associate to join our Central Member Services department / Medication Management Team. This is a full-time position with a rapidly growing company that will be loaded with challenges, excitement, and opportunity. To be successful in this role, you will be able to have very acute attention to detail, thrive in a fast-paced, dynamic environment, and be able to provide excellent customer service. You are excited about our mission and committed to helping people through a sometimes difficult system. Ultimately, you will ensure our members receive their medications in a timely fashion.
This position is remote. Candidates must reside in one of the following states: District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Virginia, or Connecticut.What you will do:
Delivering quality customer service to members, responding to inquiries, questions, or requests, and referring them to the appropriate parties where necessary including inbound/outbound calls, text, and email
Coordinate with members, Member Service Associates, medical providers, insurance companies, and pharmacy staff to ensure accurate prescriptions
Ability to troubleshoot complex issues with pharmacies and insurance companies to ensure medication is available when needed
Review and interpret medication history data from all available sources, including the Prescription Drug Monitoring Program (PDMP)
Processing bulk electronic prescriptions and evaluating in the internal system for completeness and accuracy
Recording medical histories while maintaining confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations
Determine the need for Prior Authorizations and process as required
Troubleshoot these issues when necessary
You are a good fit if you have:
Proven work experience in a pharmacy, medical office, or hospital or similar role
A pharmacy technician certification (CPhT) or a licensed practical nurse (LPN) / licensed vocational nurse (LVN) license
Familiarity with the medication prescribing life cycle
Inbound call experience required
It will also be great if you have:
Excellent communication skills
Strong attention to detail
The ability to use a computer and navigate multiple systems simultaneously
Necessary math skills for calculating complex medication quantities and durations
Extensive customer service experience; comfortability with speaking over the phone, texting, and emailing
Experience working in a fast-paced work environment, remote work a plus
Must be dependable
Ability to work effectively in a close-knit team and independently
Work location requirements:
BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they're located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.
When working from home, the requirements include:
Must have reliable internet service with a fast upload/download ability
Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions
In addition to a competitive compensation package, we're offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose.
We're a recovery-friendly workplace that values family life, diversity, equity, and inclusion.
Auto-ApplyPatient Education Consultant
Manchester, NH jobs
The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient's training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient's insurance as well as Tactile's requirements.
Responsibilities
* Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
* Contact patients within service levels expectations to schedule and complete trainings and demonstrations
* Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient's financial responsibility for the product, insurance coverage and finalizing the sale
* Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient's individual needs (utilize adaptive technique when needed)
* Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
* Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
* Review, complete and submit required paperwork with patient and answer questions
* Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
* Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
* Effectively use translation tools for patients where English is not their first language
* Meet or exceed established performance expectations
* Maintain compliance with all appropriate regulatory requirements including HIPAA
* Travel up to 80% within assigned territory
* Other duties as assigned
Qualifications
Education & Experience
Required:
* Bachelor's Degree or equivalent work experience
* 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
Preferred:
* Health related certification
* Medical device or healthcare industry experience
Knowledge & Skills
* Ability to lift 20 pounds on a regular basis
* Ability to work remotely and travel to patients in a home, clinic or virtual environment
* Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
* Strong interpersonal communication skills including the ability to empathize with patients and caregivers
* Strong critical thinking and decision-making skills in healthcare related situations
* High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
* Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
* Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
* Skilled in teaching others
* Ability to stay focused and organized to complete assigned tasks
* Technology savvy to efficiently complete paperwork, update records and communicate progress
* Ability to be self-directed and work independently to overachieve results
Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
$23.89 - $31.35 / HR
Additional benefits:
non-exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
Auto-ApplyLicensed Psychologist
Portsmouth, NH jobs
ERA PSYCH, a division of The Stepping Stones Group, is hiring immediately for a Part-time or Full-time Licensed Psychologist to join our Mental Health team in Portsmouth, NH and surrounding areas. We are looking for individuals who are diligent, organized and passionate about providing quality services to children and their families.
The ideal candidate has experience administering psychological assessments to children and adolescents. Background in Autism Spectrum Disorder diagnostic assessments and experience administering the Autism Diagnosis Observation Schedule, Second Edition (ADOS-2) is highly desirable.
This position can be hybrid or fully virtual, with assessments in person or all online.
The Full-time position will conduct 8-10 assessments per month (in-person and/or virtual). The Part-time position will conduct 4-5 assessments per months (in-person and/or virtual). Psychologists can work as W2 fee-for-service employees or contractors and can be eligible for:
Pay: $100,000+ per year
Job Highlights
* Medical/Dental benefits, 401k
* Flexible work-schedule
* Support for multi-state licensure
* Supervision training opportunities
Essential Duties and Responsibilities
* Conduct initial clinical interviews
* Administer, score, and interpret psychological tests
* Report writing
* Provide feedback sessions to patient, parents and/or caregivers
Qualifications
* Doctoral degree (PsyD or PhD) in Clinical, School or Counseling Psychology from an APA accredited program
* Hold state psychologist license in good standing
* At least 3 years of experience conducting pediatric psychological assessments
About ERA PSYCH, a division of The Stepping Stones Group
The Stepping Stones Group grew from a simple belief: That every child is born with a special set of gifts. Throughout our history, we have partnered with 14 mission-driven organizations that share in our vision.
Together, we are transforming the lives of children and families, improving the quality of therapeutic and behavioral services, and joining with like-minded therapists, clinicians and educators in order to have a greater impact in our communities. Our passionate leadership team and expansive clinical support network ensure the delivery of the highest quality therapeutic and behavioral health services nationwide.
Coordinator II, Performance Monitoring
Concord, NH jobs
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**What Performance Monitoring contributes to Cardinal Health:**
Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.
**Responsibilities:**
+ Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
+ Conduct case audits to ensure correct process steps have been followed for the "patient journey"
+ Monitor calls and provide effective written feedback
+ Maintain knowledge of the client's program and product/service offerings.
+ Interpret and transcribe inbound and outbound calls from patients and health care providers.
+ Identify adverse events when monitoring calls.
+ Ensure documentation is in order following client regulatory guidelines.
+ Identify trends and training needs from call monitoring and escalate appropriately.
+ Work effectively with dynamic, integrated task teams
+ Maintain a work pace appropriate to the workload
**Qualifications**
+ HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
+ 2 years' call center or transcriptionist experience preferred. Certified Medical Transcriptionist (CMT) qualification would be an asset.
+ 2 years' quality review experience preferred.
+ Knowledge of medical terminology preferred.
+ Exceptional listening skills required.
+ Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
+ Multi-tasking, time management and prioritization skills considered an asset.
+ Bilingual Spanish would be an asset.
**What is expected of you and others at this level**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**Training and Work Schedules** : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.
**Remote Details:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $18.35 per hour - $26.40 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/2/2026. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Provider Network Success Manager in New Hampshire
New Hampshire jobs
Job Details PCR (ProtoCall Remote) NH - NH, NH Full Time $60000.00 - $70000.00 Salary ManagementWho We Are At Protocall Services Inc.:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.
About Our Position:
The Provider Network Success Manager is responsible for expanding Welltrack Connect's behavioral health provider network with a targeted focus on meeting the needs of our current Welltrack by Protocall ecosystem partners. This role leads strategic outreach and enrollment efforts to recruit high-quality therapists, prescribers, and group practices into Welltrack Connect's referral program, which includes both free and subscription-based participation options, as well as into our Flexible Credits payer program.
This is a relationship-focused, mission-driven role that combines outreach, recruitment, communication, and strategic collaboration to expand access to care for students across the country and globe.
Key Responsibilities:
Provider Recruitment & Enrollment
Manage and grow the international network of providers that Welltrack Connect partners rely on for off-campus behavioral health support
Develop and execute recruitment strategies aligned with institutional partners needs such as geographic proximity, payment types, and clinical specialties.
Conduct virtual meetings to educate providers about Welltrack Connect's Subscription Plans and Flexible Credits payer program.
Monitor enrollment trends and implement strategies to retain and engage participating providers.
Assist new provider groups in optimizing their profiles to improve visibility and lead generation.
Analyze network and sales data to identify trends, opportunities, and challenges for strategy refinement.
Strategic Outreach
Conduct targeted outreach through email campaigns, cold calls, and virtual meetings and webinars.
Manage provider recruitment pipelines using CRM tools and maintain accurate records.
Effectively communicate Welltrack Connect's mission and value proposition to prospective providers.
Partner Engagement
Represent partner hosted meet-and-greet events with their known community providers.
Provide regular reports on network development and recruitment outcomes to internal stakeholders
Identify and recruit providers to address school-specific needs, including geographic or clinical gaps.
Provider Network Development and Management
Serve as the main point of contact for provider inquiries related to enrollment, subscription plans, and Flexible Credits program details.
Manage the enrollment process for Flexible Credits, ensuring a clear, timely, and supportive onboarding experience.
Cultivate with Welltrack Connect's subscription plan providers and offer data-driven insights to help demonstrate ROI and optimize their impact.
Verify provider licenses flagged by internal systems to ensure compliance and mitigate operational risk.
Monitor and assess network health, including diversity, saturation, and alignment with the geographical and demographic needs of Welltrack Connect's partners.
Oversee the monthly billing process for Enterprise Provider Customers, ensuring timely invoicing and issue resolution.
Conduct 1:1 provider calls and host webinars to support understanding of the platform and participation options.
Drive initiatives that improve provider profile performance, planform engagement, and subscription plan upgrades.
Cross-Functional Collaboration
Collaborate with the Welltrack Connect Product Owner to streamline provider enrollment and onboarding workflows.
Work with internal teams (Marketing, Product, Sales, Success, Service) to align recruitment efforts with customer priorities.
Share field insights to help inform messaging, product improvements, and broader provider engagement strategy.
Required Qualifications:
Bachelor's degree required.
2 years of experience in outreach, recruitment, business development, or provider relations.
Proficient with CRM platforms and virtual communication tools.
Strong verbal and written communication skills; confident, personable, and professional in outreach settings.
Ability to quickly build trust and tailor conversations to meet provider needs.
Resilient, goal-oriented, and comfortable handling rejection while maintaining motivation.
Results-driven with a strong sense of accountability and attention to detail.
Positive, collaborative, and committed to contributing to a supportive team culture.
Willingness to travel up to 5%.
Qualifications
Preferred Qualifications:
Master's degree in behavioral health, business, public health, or healthcare administration.
Knowledge of behavioral health systems, payer models, and clinical specialties.
Prior experience working directly with behavioral health providers.
Experience supporting mental health initiatives in higher education or community-based settings.
Familiarity with digital health platforms or provider onboarding workflows.
Compensation & Benefits
Competitive salary with performance-based bonuses.
Comprehensive health benefits, 401(k) with company match, and professional development opportunities.
Flexible remote work environment
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
General Neurologist - Hybrid Outpatient/Inpatient Practice (Concord Hospital - Laconia | Laconia, New Hampshire)
Laconia, NH jobs
Concord Hospital - Laconia is seeking a board-certified or board-eligible General Neurologist to join our collaborative team in the Lakes Region of New Hampshire. This role offers a hybrid 4-day, 40-hour schedule with an even outpatient/inpatient split, supported by an experienced system of care across Laconia and Concord.
Practice Overview:
Hybrid model: 50% outpatient, 50% inpatient consultative care
Shared weekday call for inpatient service only - no nights/weekends
Telestroke coverage provided by Telespecialists
Inpatient support from hospitalists, ICU, ED, and Radiology
Subspecialty interests welcomed and supported
Candidate Qualifications:
MD/DO with the ability to obtain a New Hampshire medical license
New graduates encouraged to apply - strong mentorship available
J1 Visa sponsorship available
Compensation & Benefits:
Competitive income guarantee with productivity incentives
Comprehensive benefits package
Relocation assistance and sign-on bonus
Why Choose Laconia?
Laconia offers the charm of a small city surrounded by New Hampshire's natural beauty. With four-season recreation, great schools, and no state income or sales tax, it's a wonderful place to live and work.
Ranked among the top 10 states to live in by U.S. News & World Report
Less than 2 hours to Boston; 1 hour to the White Mountains and Atlantic Coast
Regional airport nearby in Manchester, NH (50 minutes)
Eclectic dining, shopping, and arts scene
About Concord Hospital:
Concord Hospital is a nonprofit, 501(c)(3) organization committed to providing high-quality, compassionate care. The hospital system has received a 4-star rating from Charity Navigator, reflecting its strong financial health and commitment to accountability and transparency.
The system operates three hospitals and invests significantly in community health initiatives. As a trusted employer in the region, Concord Hospital is dedicated to fostering a supportive and inclusive work environment.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
Physical Demands and Work Environment Requirements
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
The employee is regularly required to hear and speak. The employee is frequently required to walk, sit, do repetitive motion and perform activities that require fine motor skills. The employee is occasionally required to bend, climb, reach, drive, smell, squat and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is frequently exposed to airborne pathogens, bloodborne pathogens, and bodily fluids. The employee is occasionally exposed to airborne contaminants, radiation, chemotherapeutic agents, toxic or caustic chemicals, electrical hazards-shock, non-weather related heat or cold, variable weather conditions, moving mechanical parts and slippery surfaces.
The noise level in the work environment is usually moderate.
Auto-ApplyDirector of Engineering
Manchester, NH jobs
Who we are:At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.
If you're looking to roll up your sleeves and meet hard challenges head-on, then we're looking for you.
The role:The Director of Engineering will lead the day-to-day execution of BLP's engineering initiatives-helping build, scale, and modernize the technology platform that powers our operations. This platform is central to clinical workflows, patient experience, reporting, and compliance. You'll manage and mentor engineers, ensure operational excellence, drive delivery on our product roadmap, and strengthen the technical foundation of our systems. This role is ideal for a strong engineering leader who is hands-on, enjoys building and scaling systems, and thrives in a mission-driven, fast-moving environment. Our team is agile, mission-driven, and focused on leveraging technology to deliver high-quality care at scale. We build tools that allow providers to serve members with dignity, precision, and compassion. You will work closely with product, data, security, and clinical teams to ensure that our technology supports the safe, secure, and scalable delivery of care.
Unless otherwise specified, this position is remote (work from home) with expectation of attending team meetings quarterly. Candidates must reside in one of the following states: Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, or Connecticut.What you will do:
Lead and manage the engineering team responsible for developing and maintaining BLP's core technology platform (built on the Microsoft stack)
Translate product strategy into execution, partnering closely with Product Management to break roadmap goals into delivery plans and sprints
Drive technical excellence through structured development practices, code review, CI/CD improvements, and system modernization efforts
Recruit, mentor, and develop engineers to build a high-performing, mission-driven team
Own platform reliability and incident response, working to minimize downtime and production disruptions
Collaborate with the VP Product and Technology to shape technical strategy, architecture, and priorities
Ensure regulatory compliance and security of software systems in a healthcare setting (including HIPAA and other applicable regulations)
Partner with IT to ensure a secure, scalable, and reliable environment for remote and hybrid teams
Serve as an excellent mentor to a small team of engineers
Participate hands-on in key technical decisions, design reviews, and where appropriate, code contributions
You are a good fit if you have:
Bachelors or Masters degree in Computer Science or Engineering
Have 8+ years of software engineering experience with the modern Microsoft stack (ASP.NET Core, SQL Server, Azure)
Have 4+ years leading engineering teams as a Manager or Director in fast-paced, production startup environments
Have experience working in health tech or other regulated industries
Have experience evaluating, integrating and managing SaaS vendor platforms
Bring strong knowledge of compliance, security, and privacy standards in healthcare technology
Are comfortable working at both strategic and tactical levels-leading people, engaging with in-house stakeholders while staying close to the code and delivery
Enjoy building collaborative relationships across engineering, product, operations, and clinical teams
Thrive in a mission-driven, fast-paced environment with high ambiguity and rapid change
It will also be great if you have:
Prior experience writing C# web applications and working with SQL and Entity Framework
Experience with applying AI and automation in regulated industries
Familiarity with front-end frameworks (JavaScript, jQuery, Bootstrap)
Experience with Git, Azure DevOps, and CI/CD pipelines
Experience with EHR/EMR systems, prescriptions or healthcare claims processing (Revenue Cycle Management)
Prior leadership of IT/infra teams in a hybrid environment
Work location requirements:
BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they're located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.
When working from home, the requirements include:
Must have reliable internet service with a fast upload/download ability
Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions
In addition to a competitive compensation package, we're offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose.
We're a recovery-friendly workplace that values family life, diversity, equity, and inclusion.
Auto-ApplyData Analyst - Technical Staff
Concord, NH jobs
This remote role supports the development and deployment of data analytics at Intermountain Health. As a Data Analyst-Technical-Staff, you will be part of a team that contributes to strategic initiatives, clinical standards, and operational goals through data insights. Reporting to senior leaders in Digital Technology Services (DTS), you will collaborate with business and clinical leaders across Intermountain Health. The team ensures data applications are maintained, monitored, promoted, and used effectively.
**Position Details:**
This is a remote position. Incumbent will work Monday-Friday during regular business hours.
We offer flexible work options where noted in the posting. Candidates in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington will not be considered. All remote roles require a Microsoft Teams video interview and may include onsite interviews and meetings.
**Essential Functions**
+ Primary support for management level leadership of a system/regional business or clinical area.
+ Meet regularly with leadership to provide work updates, set project priorities, and establish deliverable timelines.
+ Partner with Healthcare Data Advisors and Data Architects to ensure the integrity and accuracy of data for the area(s) they support.
+ Receive customer requests and develop/deliver meaningful information through data exploration, interpretation, report development and visual storytelling.
+ Effectively communicate analytic findings and recommendations to both technical and business executives. T
+ Regularly schedule and provide analytic work demonstrations and hands-on training for customers to promote understanding and independent consumption of analytic work.
+ Augment technical skillset through individual learning and participation in Intermountain analytic community educational offerings.
**Skills**
+ SQL & database design
+ Data visualization tools
+ Office applications proficiency
+ Communication skills
+ Health care data expertise
+ Lifelong learner
+ Individual & team success
**Minimum Qualifications**
+ Intermediate skills in SQL and database tasks.
+ Ability to create effective visualizations and dashboards.
+ Proficiency in office applications for daily tasks
+ Good communication skills with experience presenting data insights to peers.
+ Knowledge of healthcare data through relevant projects
+ Experience collaborating with team members and contributing to group projects.
+ Proficiency in Product Management, Project Management, or Program Management philosophies and methodologies, and capable of applying them to data analytic projects to ensure alignment with business goals and efficient execution.
**Preferred Qualifications**
+ Bachelor's degree in analytics related fields such as statistics, mathematics, information systems, computer science, finance, business management, or economics and two years of relevant experience performing statistical data analysis.
+ Previous experience with databricks.
+ Experience with healthcare finance.
+ Experience developing key performance indicators for healthcare systems (LOS, CMI, Net Revenue, etc.)
**Physical Requirements:**
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
**Location:**
Lake Park Building
**Work City:**
West Valley City
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$39.57 - $62.29
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Product Documentation Specialist, (Remote)
Manchester, NH jobs
Description & Requirements We are seeking a detail-oriented Product Documentation Specialist to create, maintain, and improve internal documentation that supports our teams and operations across US Services. The ideal candidate has strong writing skills, works collaboratively with internal and external stakeholders, and contributes to process improvements through clear, accurate documentation.
NOTE: This position focuses on operational and process documentation, not technical or engineering documentation.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- •Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Collaborate with internal departments on a regular basis to understand business requirements and needs, participate in working sessions and acquire feedback on documentation.
- Perform strategic and ad-hoc data work in support of Product Managers and Product Owners
- Analyze and manage moderately complex business process flows and updates to system process flows and requirements.
- Create and maintain technical documentation / product development & customer education materials
- Create and maintain internal documentation for the Connection Point team included but not limited to job aids and on-boarding materials.
- Work with Product Managers, Product Owners and Product Analysts to ensure accurate documentation is maintained.
- Oversee multiple forms of documentation audits on existing documentation in SharePoint and Confluence.
- Manage and maintain process improvements. This includes but is not limited to collaboration with PM's, PO's and PAs and in some cases other Connection Point departments.
- Create, update, and maintain internal and documentation, including process guides, work instructions, and training materials.
- Collaborate with internal and external stakeholders to gather requirements and ensure documentation accurately reflects processes and procedures.
- Review and improve existing documentation to enhance clarity, usability, and compliance with standards.
- Support process improvement initiatives by documenting changes, workflows, and system updates.
- Utilize document management systems and Microsoft Office tools to organize and distribute documentation effectively.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 3+ Years.
- Preferred SAFe Agile Certification(s).
- Preferred Jira/Confluence experience.
- Preferred learning development / documentation experience.
- Preferred technical writing experience.
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
- 3 years' relevant experience with documentation and supporting process improvement initiatives.
- Strong attention to detail and organizational skills.
- Excellent written communication skills with the ability to create clear, concise, and accurate documentation.
- Experience working collaboratively with internal stakeholders to gather information and develop documentation.
- Familiarity with document management tools and Microsoft Office (Word, Excel, PowerPoint, SharePoint).
- Ability to manage multiple documentation projects simultaneously and meet deadlines.
Preferred Requirements
- Previous experience in product documentation, writing, or business support role.
- Knowledge of process improvement methodologies
Home Office Requirements
- Maximus provides company-issued computer equipment and cell phone
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
- Private and secure workspace
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
68,000.00
Maximum Salary
$
75,000.00
Easy ApplyLicensed Crisis Counselor - Fully Remote in Exeter, New Hampshire
Exeter, NH jobs
Job Details Exeter, NH - Exeter, NH Fully Remote Full Time Graduate Degree $28.55 - $32.55 Hourly Swing Health CareBenefits/Compensation/Location Req/Ideal Candidate:: Benefits
Comprehensive medical, dental, and life insurance plans
401(k) retirement plan with company match
Short-term and long-term disability (STD/LTD) coverage
Employee Assistance Program (EAP) services
Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
Company-matched student loan repayment program
Opportunities for career growth and advancement
Education, Licensing, and Experience Requirements
Education Requirement:
MSW, PsyD, or PhD in a behavioral health field
OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program accredited by COAMFTE, CACREP, or CORE
Licensure Requirement:
Must reside in and possess an active professional license in New Hampshire.
Experience Requirement:
Minimum of 1 year direct experience in Behavioral Health or Social Services
Location Requirement:
Fully Remote in New Hampshire
Who We Are:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada
Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.
You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.
Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall's fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.
Primary Responsibilities:
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
Build rapport and foster client engagement during calls.
Assess and mitigate risk while maintaining accurate, thorough documentation.
Provide resources, information, and referrals as needed.
Assist callers in identifying positive coping strategies and developing safety plans.
Intervene during emergencies when necessary.
Stay calm, professional, and focused while multitasking in a fast-paced environment.
This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need.
What You Can Expect as a New Employee:
As part of Protocall's 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking.
This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.
Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.
Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocall's Scheduling Department, during your Pre-Hire/Onboarding process.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Manchester, NH jobs
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
Easy ApplyVice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)
Manchester, NH jobs
Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus.
This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area.
Key Areas of Responsibility
- Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials.
- Developing new programs for customer engagement including integrated marketing programs from concept to execution
- Drive Maximus Federal solutions and offerings.
- Manage digital and social media strategies across the federal market
- Build, manage, and coach a high-performing marketing team.
- Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports.
- Work closely with the growth leaders to align sales and marketing strategies
- Maintain brand standards and ensure compliance across all marketing and communications channels.
- Build long-term relationships with employees, clients, government officials, and stakeholders.
- Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company.
- Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement.
- Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation.
This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions.
Qualifications:
-15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team.
-Previous experience at a corporation focused on the Federal sector.
-Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered.
-MA degree in Marketing, Communication, or similar relevant field, preferred.
-Outstanding communication, presentation, and leadership skills.
-In-depth knowledge of the Federal sector.
-Critical thinker with problem-solving skills.
-Strong interpersonal and communication skills.
Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
216,155.00
Maximum Salary
$
292,455.00
Easy ApplyCulinary Remote Call Center PRN
Concord, NH jobs
Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders.
Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.
**Work Schedule**
+ **PRN, on call or as needed**
+ **Remote Position, must be a Utah Resident**
+ **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening
+ **Hours of Operation:** Sunday-Saturday 0630 - 1930
+ **Required:** Rotating holidays and weekends
+ **Benefits Eligible: No**
**Essential Functions**
+ Takes patient meal selections and modifies them using system standards to meet provider orders.
+ Checks trays for accuracy during meal assembly.
+ Communicates clearly to both clinical and culinary caregivers.
+ Collects and inputs nutrition screening information
+ May complete calorie count and nutrition analysis as dictated by facility
+ Utilizes a computer to run reports and take orders.
+ Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels)
+ Performs accurate credit transactions according to system standards and independently resolves basic customer service issues.
**Skills**
+ Nutrition
+ Diet Management
+ Computer Literacy
+ Interpersonal Communication
+ Active Listening
+ Coordinating tasks with others
+ Patient Interactions
+ Attention to detail
**Qualifications**
+ Virtual Screening through Microsoft Teams before application submitted to Hiring Manager
+ **Residential Home address and work from home address must be within the state of Utah**
+ **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services)
+ Experience in Food Service, Nutrition Services, or healthcare call center (preferred)
+ Demonstrated ability to work with modified diets (preferred)
+ Demonstrated ability to provide exceptional customer service (preferred)
**Physical Requirements:**
+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
+ Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
+ Remain standing for long periods of time to perform work.
+ Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.
**Location:**
Vine Street Office Building
**Work City:**
Murray
**Work State:**
Utah
**Scheduled Weekly Hours:**
0
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.22 - $23.68
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Crisis Counselor - Fully Remote in Nashua, New Hampshire
Nashua, NH jobs
Job Details Nashua, NH - Nashua, NH Fully Remote Full Time $24.35 - $26.35 Hourly None Swing Health CareBenefits and Compensation: Benefits
Comprehensive medical, dental, and life insurance plans
401(k) retirement plan with company match
Short-term and long-term disability (STD/LTD) coverage
Employee Assistance Program (EAP) services
Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
Company-matched student loan repayment program
Opportunities for career growth and advancement
Education and Experience Requirements
Education Requirement:
Bachelor's Degree from an accredited 4 year college or university.
Experience Requirement:
Minimum of 1 year direct experience in Behavioral Health or Social Services
Location Requirement:
Fully Remote in New Hampshire
Who We Are:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.
Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.
You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.
Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall's fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.
Primary Responsibilities:
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
Build rapport and foster client engagement during calls.
Assess and mitigate risk while maintaining accurate, thorough documentation.
Provide resources, information, and referrals as needed.
Assist callers in identifying positive coping strategies and developing safety plans.
Intervene during emergencies when necessary.
Stay calm, professional, and focused while multitasking in a fast-paced environment.
This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need.
What You Can Expect as a New Employee:
As part of Protocall's 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking.
This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.
Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.
Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocall's Scheduling Department, during your Pre-Hire/Onboarding process.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different