WhiteGlove Health Inc Remote jobs - 172 jobs

As an Inbound Sales Representative at A Place for Mom, you'll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role, you'll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones. What you will do: Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence Conduct in-depth initial consultation calls with families Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program What will make you successful: Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company's first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience. Qualifications: Two or more years of experience in inside sales/inbound call center History of exceeding sales targets Ability to multitask; simultaneously talk on the phone and take notes on the computer Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system Schedule: You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year. Compensation: Base Salary: $45,760 ($22.00 an hour) On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped) Benefits: 401(k) plus match Dental Insurance Health Insurance Vision Insurance Paid Time Off #LI-AR1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most - their love for each other. We're proud to be a mission-driven company where every role contributes to improving lives. Caring isn't just a core value - it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.\ Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BHG Bronson Healthcare Group 6901 Portage Road Title Analyst I Customer Support - Support Center - Hybrid The Customer Support Analyst I is responsible for providing excellent customer service to the Bronson user community for all systems supporting the activities of Bronson Healthcare Group. . High school diploma or GED required Associate's degree (or equivalent experience) preferred Previous customer service experience preferred Certified Customer Service Professional is preferred Certification or progress toward certification completion may be required dependent on an individual's specific position * Working expertise of user experiences with variety of applications; interest and aptitude for learning new applications * Demonstrated proficiency in Microsoft Office Suite * Ability to work with end users to determine software specifications, hardware requirements and process improvement workflows * Ability to create system documentation, project plans, test scripts and education materials * General familiarity of end user business practices, concepts and terminology sufficient to support the applications in a healthcare delivery environment * Excellent telephone presence and interpersonal skills * Monitors and controls computer equipment and/or on-line applications according to daily shift schedule * Good customer service skills with the ability to communicate both orally and in writing * Must be able to interact with customers from various levels in the organization to gather the information necessary to understand, address, and document their data needs * Must consistently negotiate and act on deliverables and timeframes with stakeholders, take ownership of issues, and respond to issues within expected timeframes Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. Involves considerable standing or walking, regular lifting of light-weight objects (i.e., 20 pounds or less) and assisting with heavier tasks such as assisting in lifting and moving patients. Minor straining or fatiguing positions must be assumed, and some fatiguing physical motions are required. * Support and participate in the research, planning, installation, configuration, testing, troubleshooting, maintenance and upgrade of applicable systems. Analyze and evaluate present or proposed business procedures or problems to define data needs. * Corrects routine and non-routine computer malfunctions or works with other IT staff and System Coordinators to correct individual problem situations. * Develops and maintains collegial relationships with all System Coordinators and IT staff as relates to systems in area of responsibility. * Keeps abreast of developments in the information systems and communications field and evaluates developments for applicability or incorporation into existing applications. * Evaluates systems, processing, and development needs and recommends additional equipment or new systems. * Participates in resolutions during outages or periods of degraded system performance. * Participates in the preparation and authoring of supporting documentation, instruction manuals, and audit trails of program changes in accordance with systems and programming standards. * Supports and maintains the technical literature library and the related system. * Assists customers in problem resolution via phone, e-mail or in-person; documenting each request for services, investigating, troubleshooting, coordinating support/resolution efforts and resolving computer software and hardware problems for users. * As assigned, observes the operation of the computers, storage devices, printers and the actions of the system and determine the point of equipment or program failure. * As assigned, observes equipment operation and reports unusual conditions to senior level personnel; monitors data network. * Provides exceptional customer service with regard to help desk ticket resolution, phone, and desk-side assistance. * Troubleshoots telecommunications equipment and troubleshoots problems throughout the system as they arise; monitors telecommunications network. * Performs basic equipment maintenance. * Maintain logs on equipment and operations activity. Record and maintain hardware and software inventories, site and/or server licensing. Shift Variable Time Type Part time Scheduled Weekly Hours 24 Cost Center 1451 Information Technology Data Center (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

What you can expect We are seeking a Product Adoption Expert to drive deep product adoption and maximize business value across Zoom's diverse product portfolio. This role serves as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across our customer base while being deployable for high-impact customer engagements. About the Team This role partners closely with Customer Success Managers, Onboarding Managers, and Product teams to accelerate adoption across Zoom's innovative solutions, including Zoom Phone, Contact Center, AI Companion. ResponsibilitiesDeployable Customer-Facing Engagements + Product Subject Matter Expertise: Serve as the adoption expert for assigned Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms) + Strategic Customer Support: Join customer calls and workshops to map use cases and accelerate product-specific adoption + Cross-Team Collaboration: Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals + Customer Education: Deliver impactful customer-facing sessions including office hours, deep dives, and workflow clinics Scalable & Programmatic Impact + Asset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to create scalable adoption resources: + Micro-learnings and step-by-step guides + Comprehensive playbooks and success plans + Educational webinars and customer campaigns + Workflow and use case catalogs + Program Management: Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions + Launch Support: Ensure new product launches include adoption-ready materials for immediate CSM and customer use + Product Feedback: Provide strategic feedback to Product teams based on adoption patterns, customer use cases, and implementation blockers Success Metrics & KPIs + Product Adoption Growth: Increase percentage of customers actively using key features and workflows + Time-to-Adoption: Accelerate adoption timelines for new product rollouts + Scalable Asset Reach: Maximize customer engagement through webinars, micro-learnings, and educational content + CSM Enablement Impact: Measure internal adoption of assets and reduction in repetitive support requests + Revenue Impact: Contribute to renewals and expansion opportunities tied to product adoption Products Supported + AI and CAIC + Events and Webinars + Zoom Phone + Revenue Accelerator + Contact Center + Zoom Chat & Productivity Suite (Clips, Whiteboard, Scheduler, Docs, Notetaker, Mail & Calendar) + Zoom Workplace & Microsoft Better Together + Zoom Ecosystem: APIs, RTMs, Webhooks, Integrations Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. In this role you will act as the first point of contact for customers who attend the AC to undergo their Assessment with the Health Practitioner (HP). You will be responsible for supporting our customers and claimants who visit the AC along with our HPs who work out of the AC. As an integral part of the PIP team you will primarily be responsible for the day to day running of one of our Assessment Centres (AC) supporting a team of Health Practitioners who conduct PIP assessments from the site. Salary - £24,570 FTC until October 2026. Role is hybrid, you will be based from home and the Doncaster office. • Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service • Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC • Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times • Manage the appointment arrivals board ensuring systems keep up to date and in good order • Provide general support to HPs based or attending the AC • Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution - escalating to manager if appropriate • General administration duties; e.g. answering the telephone, copying, documents etc Key Contacts & Relationships: Internal Health Professionals Senior Site Coordinator Service Delivery Manager Qualifications & Experience • Understanding of claimants needs and appropriately responding in a caring manner when required • Excellent communication and interpersonal skills • Excellent planning and organization skills • Proficient in the use of Microsoft office package • Demonstrable influencing skills to support the delivery of an excellent customer experience • Ability to maintain and develop working relationships • Experience of working effectively in a customer facing environment • Resilience and ability to deal with setbacks constructively and work to resolution of issues • Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct, • Work cohesively as part of a medical and non medical team of individuals • Willingness to travel as required by the business to cover at alternate ACs for absence Experience of a similar role within healthcare field is desirable EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 24,570.00 Maximum Salary £ 24,570.00

Description & Requirements Maximus is currently seeking a dynamic and experienced Contact Service Center Business Operations Manager to support our AR NWD (Arkansas No Wrong Door) program. This high-level, client-facing role is critical to ensuring operational excellence, driving process improvements, and serving as a trusted advisor to internal and external stakeholders. The Contact Service Center Business Operations Manager is responsible for overseeing document control processes, driving continuous improvement initiatives, and providing strategic leadership to cross-functional teams. The ideal candidate will possess strong analytical skills, a collaborative mindset, and the ability to develop and maintain policies and procedures that align with program guidelines and organizational objectives. This is a hybrid position that requires work to be performed both onsite at our Little Rock, AR office as well as remotely. The percentage of travel initially will be approximately 50%, however will depend on the nature of the project and related activities. *This position is contingent upon contract award.* Why Maximus? Work/Life Balance Support - Flexibility tailored to your needs! • Competitive Compensation - Bonuses based on performance included! • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. • Tuition Reimbursement - Invest in your ongoing education and development. • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. • Professional Development Opportunities-Participate in training programs, workshops, and conferences Essential Duties and Responsibilities: - Enhance and enforce the document control or change control governance processes. - Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation and processes. - Provide leadership, guidance, and expertise to internal program management and support teams to solve issues, develop operational documentation, implement change requests, and document process changes. - Provide analytical oversight and review of all relevant initiatives. - Develop tools to enable leadership to address issues and make decisions related to change requests. - Identify and resolve issues, problems, and concerns by leading cross functional teams. - Develop, document, and maintain an effective set of policies and procedures consistent with program guidelines. - Interface with management and steam to determine appropriate policies and procedures. - Responsible for day-to-day operations to meet key performance metrics. - Ensures that business rules and processes established b the Contractor are identified, documented and approved by DHS before and after system go-live. - Oversee CSC development and expansion activities, including but not limited to interviews with DHS divisions. - Recommend improvements to business processes to ensure that the CSC enables cost savings and improved functionality to DHS through process improvement. - Oversee and consult on change management practices with Contractor and with DHS staff. - Lead the development of the Interview Plan and Transfer of Operations Plan as well as ongoing maintenance of stakeholder relationships to ensure the CSC expansion vision is executed. Minimum Requirements - Bachelor's degree in related field. - 5-7 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. - Five years of experience in management consulting and/or business analytics responsibilities on projects or similar scope required. - Excellent written and verbal communication skills required. - Previous experience in change management required. - Previous experience in human services required. - Knowledge of the Contractor's solution, having implemented and managed the solution in no less than one environment at least as complex as the Contractor's solution required. - Proficiency in Microsoft Office Suite required. Home Office Requirements: - Internet speed of 25mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 100,000.00 Maximum Salary $ 128,000.00

**Become a part of our caring community and help us put health first** Humana is looking for an experienced Healthcare Investigator to join its industry leading Special Investigations Unit. Do you enjoy speaking with members, providers, and other industry colleagues? Do you thrive on solving problems and thinking outside the box? Are you self-driven and enjoy being proactive? But, most of all do you have a passion for combating Fraud, Waste, and Abuse in the Health Care Industry? If this resonates with you, then you should strongly consider this amazing opportunity to join Humana's SIU. The Fraud and Waste Professional conducts investigations of allegations of fraudulent and abusive practices. The Fraud and Waste Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Fraud and Waste Investigator collaborates in investigations with law enforcement authorities. Assembles evidence and documentation to support successful adjudication, where appropriate. Conducts on-site audits of provider records ensuring appropriateness of billing practices. Prepares investigative and audit reports. Begins to influence department's strategy. Makes decisions on issues regarding technical approach for project components. Exercises good judgment with considerable latitude in determining objectives and approaches to assignments. In order to thrive in this role, the following attributes and experience would be helpful: o Self-starter and organized o Interview skills and able to conduct a thorough investigation to maintain compliance with Humana and governmental requirements o Able to collaborate with internal and external partners (Law Enforcement, Legal, Compliance). o Comfort with data analysis (Excel, Access, PowerBI), report writing, and creating/presenting via PPT or other platform o Performing Investigative research and medical record reviews o CPT code experience o Experience with testifying in Court This role will regularly engage with all of the following: o Local, State and Federal Law Enforcement o Humana Legal and Outside Counsel o Internal Compliance o Market Areas o Clinical Teams o Business areas for all product lines (Medicare, Medicaid, Commercial) o Industry Trend areas **Use your skills to make an impact** **WORK STYLE:** Work at Home. While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **WORK HOURS:** Typical work hours are Monday-Friday, 8 hours/day, 5 days/week. EST/CST time zones **Required Qualifications** - Bachelor's degree - 2 years of healthcare fraud investigations and auditing experience - Knowledge of healthcare payment methodologies, claims, submissions, and payments - Strong organizational, interpersonal, and communication skills - Inquisitive nature with ability to analyze data to metrics - Proficiency with MS Word, Excel, Access - Strong personal and professional ethics - Must be passionate about contributing to an organization focused on continuously improving consumer experiences **Preferred Qualifications** - Graduate degree and/or certifications (MBA, J.D., MSN, Clinical Certifications, CPC, CCS, CFE, AHFI) - Experience testifying in court - Understanding of healthcare industry, claims processing, and investigative process development - Experience in a corporate environment and understanding of business operations **Additional Information** **Work at Home Requirements** - WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. - A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. - Satellite and Wireless Internet service is NOT allowed for this role. - A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information **How We Value You** - Benefits starting day 1 of employment - Competitive 401k match - Generous Paid Time Off accrual - Tuition Reimbursement - Parent Leave - Go365 perks for well-being **Interview Format** As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. \#ThriveTogether #WorkAtHome Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $65,000 - $88,600 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 12-29-2025 **About us** Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ***************************************************************************

Help lead the future of HR operations at HMA. Join a mission-driven, rapidly growing organization as our Senior HR Manager-a newly created role designed to elevate HR operations, strengthen core processes, and enhance the employee experience. This hybrid position provides both work-from-home flexibility and Okemos, MI in-office collaboration, while leading essential HR functions and guiding a high-performing HR generalist team. You will influence the full employee lifecycle, including onboarding, performance management, employee relations, and engagement. If you are a collaborative, forward-thinking HR leader who enjoys building structure, improving processes, and driving people-centered initiatives, this role offers the opportunity to truly make your mark. You are a strong fit for this role if you… Bring eight or more years of progressive, multi-state HR experience including at least five years leading a team. Have deep expertise in HR operations, employment law, and compliance. Excel at coaching managers, navigating employee relations matters, and supporting high-performance cultures. Enjoy leading HR generalists and fostering a cohesive, service-oriented HR team. Thrive on hands on process improvement, operational efficiency, and strong systems and workflows. Adapt well in a fast-paced, evolving environment. Have experience in consulting, healthcare, or professional services environments (preferred). Job Summary The Senior HR Manager leads and oversees the day-to-day generalist Human Resources operations, ensuring consistency, legal compliance, and excellence in service delivery across the organization. This role supports strategic direction for core HR programs and drives process improvements. The Senior HR Manager supervises a team of (Sr) HR Specialists, ensures HR policy and legal compliance, and ensures effective execution of HR programs, including onboarding, performance management, colleague relations, document management and other cross-functional support. Responsibilities Work Performed and Job Requirements Policy and Program Leadership Oversees the implementation, communication, and continuous improvement of HR policies, procedures and compliance standards. Ensures integrity, consistency and accuracy of HRIS data through regular audits and governance practices. Team Leadership and Management Recruits top talent and participates in the selection and orientation process. Lead, mentor, and develop the HR Specialist team, fostering a culture of collaboration, accountability, and excellence. Ensure team alignment with organizational goals and provide ongoing performance feedback. Labor Laws & Compliance Oversight Monitors federal, state and local employment laws and ensure organizational adherence. Oversees labor law posting compliance, regulatory updates, and internal communication of changes. Ensures firmwide compliance with EEO, Affirmative Action, and related legal frameworks. Colleague Relations Leadership Serves as an advisor to HR team and leaders when responding to colleague relations, performance issues, and conflict resolution. Coaches HR team and managers in effective performance discussions and documentation practices. Leads investigations and escalates complex cases appropriately. HR Documentation Governance Ensures the accuracy and legal compliance of all employment records and documentation. Oversees I-9, E-Verify, and state specific notice requirements. Supervises and ensures consistency with SOPs and HR generalist workflows. Onboarding & Orientation Management Oversee the new hire orientation program, ensuring consistency, engagement, and a strong colleague experience. Continuously evaluates and enhances onboarding processes to support retention and culture. Management Provides oversight of the job description process for new and updating JDs and Addendums. Supports job analysis initiatives to ensure roles reflect current competencies and business needs. Performance Management & Coaching Guides leaders through performance goal setting, review cycles, and colleague development practices. Oversees the creation and execution of performance improvement plans (PIPs). Cross-Functional Leadership & Organizational Support Serves as a point of contact for complex colleague inquiries, ensuring timely, consistent, and well-informed resolution through collaboration with HR leadership, cross-functional partners, and subject matter experts. Provides leadership level oversight, backup support and training to critical HR functions, including benefit administration and leave management. Colleague Engagement Leadership Leads the execution of colleague engagement initiatives. Oversees colleague surveys, interpretation of results, and partners with leaders on action planning. Reinforces company culture and values to maintain a positive, inclusive, and high-performance workplace. Exit & Offboarding Oversight Oversee and manage offboarding processes, ensuring consistency and insights through exit interviews. Monitors temporary placements, interns, and fellows, ensuring proper lifecycle management. All other duties as assigned. Qualifications Education/Training Minimum of a bachelor's degree in business, human resources management or other related field is required. Master's degree preferred. Certification in SHRM and/or HRCI certification is required. Experience Minimum of 8 years of progressive human resources experience is required, with at least 5 years of supervisory experience, preferably in a multi-state environment. Proven experience leading HR operations or serving as a senior HR generalist with managerial-level decision-making and supervisory experience. High proficiency with HRIS systems (e.g., UKG Pro) and the MS Office suite. Experience in a consulting, healthcare, or professional services environment is strongly preferred. Knowledge, Skills and Abilities Superior level of interpersonal skills to manage sensitive and confidential information. Demonstrated knowledge in human resource management. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Exceptional oral and written communication skills. Extensive knowledge of computer software including MS Office, Docusign, Adobe, and Smartsheet. Proficiency with UKG Pro and iCIMS recruiting platforms. Excellent attention to detail. Solid time management skills. Strong analytic skills. Ability to adjust actions in relation to the actions of others. Ability to multi-task and adhere to strict deadlines. Ability to manage significant recurring responsibilities with unpredictable short-term demands. Ability to interpret multiple state laws and guidelines in conjunction with federal laws and guidelines. Ability to maintain a high level of confidentiality. Core Competencies Job Level Competencies Project Management - Coordinates project phases, resources, and deliverables independently Cross-Functional Coordination - Coordinates tasks and timelines across departments or teams Team Development - Provides feedback and coaching to support others' growth. Job Specific Competencies Colleague Relations Leadership - Provides leadership oversight for colleague relations, performance management, and issue resolution. HR Operations Leadership - Leads daily HR generalist operations to ensure consistency, compliance, and service excellence. HR Team Development - Builds a capable HR team through coaching, accountability, and skill development. People Leadership Competencies Coaching: Builds the capability of direct reports through clear guidance, steady feedback, and intentional development. Gives direct, timely feedback tied to expectations. Identifies strengths and growth areas with practical next steps. Assigns stretch work with clear context and success criteria. Supports colleagues in building development plans that align with role expectations. Performance Leadership: Sets expectations, monitors progress, and manages performance with fairness and consistency. Defines goals that match level and scope. Holds regular check-ins that focus on progress and obstacles. Addresses performance concerns early with clarity and support. Makes performance decisions that align with organizational standards. EEO Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

What we are looking for: As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. The Supported Employment Specialist provides community-based services under the Individual Placement and Support (IPS) model of evidence-based supported employment to help those who live with mental/behavioral health conditions obtain and maintain employment consistent with their specific vocational goals. They carry out all phases of employment service, including engagement, assessment, job placement, job coaching, and follow-along supports. Please note: This is primarily a community-based role, but it may provide some opportunities for remote work. Compensation Range: The starting pay for this position is $40,000 - $48,000 for unlicensed candidates, $40,800 - $52,000 for limited licensed candidates, and $42,500 - $56,000 annual salary for fully licensed candidates, and is based on non-discriminatory factors such as skills and experience. What's in it for you: As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We've shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more! Comprehensive medical insurance options Employer-paid benefits including dental, vision, life, and short-term disability insurance Retirement program with generous company default contribution and match Generous PTO program starting at 23 days annually 16 paid holidays, including 3 floating holidays Paid parental leave Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more Interested in learning more about this role? Please see below for a summary of job responsibilities and qualifications! Work with individuals served to assist them in securing and maintaining competitive employment in accordance with their specific vocational goals. Ensure the compliance and successful execution of all service line requirements as outlined in the IPS fidelity standards, provider contracts, and the Michigan Department of Health and Human Services (MDHHS) Medical Manual. Engage with individuals served to assess and create employment goals that align with their specific vocational goals. Provide education to individuals served on the impact of obtaining employment. Conduct job development and job search activities directed toward positions that are individualized to the interests and uniqueness of the people on their caseload, following the principles and procedures of supported employment which include providing services primarily in the community. Cultivate job development in the community to build relationships with employers and identify/facilitate employment opportunities within their workforce. Support the individual's vocational functioning on an ongoing basis including providing individualized follow-along supports, utilizing background information, and work experiences with the goal of maintaining employment. Discuss the individual's preference for disclosure of mental/behavioral health conditions to employers. Provide education and support to employers, as agreed upon by the person served, that may include job negotiation, accommodations, and follow-along contact with the employer. With the individual's permission, provide education and support to family members and supports related to mental illness. Provide supported education for individuals who express interest in advancing their education to support their employment goals. Provide outreach services to individuals when they appear to disengage from the service utilizing a variety of methods. Support coordination of care for assigned individuals, including referring individuals to other ancillary supports, services, and resources as appropriate including benefits counseling. Participate in internal and external meetings as assigned, including team meetings, caseload reviews, community partners, and Michigan Rehabilitation Services to discuss individuals served, employment goals, and employment opportunities. Complete all required documentation completely, accurately, and in accordance with CNS policy. Meet direct service productivity standards per agency and program expectations. May provide transportation to individuals served as needed. Utilize a trauma-informed approach to services. Fulfills mandatory education requirements of CNS including evidence-based programs, internal training, and community education. Maintain compliance with quality care initiatives including Meaningful Use (MU), Medicare Merit Based Incentive Payment System (MIPS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Certified Community Behavioral Health Clinic (CCBHC) requirements. Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff. Assume responsibility for professional growth by current reading and attendance at educational programs and conferences. Maintain knowledge and compliance with established policies and procedures, corporate compliance program, code of ethics, applicable federal, state, and local laws and regulations, HIPAA standards, and other regulatory programs. Perform other related duties as assigned. Qualifications: Qualified Mental Health Professional: At least a Bachelor's Degree in Social Work, Sociology, Counseling, Psychology, Criminal Justice, or other Human Services field. Specialized training (including fieldwork and/or internships associated with the academic curriculum where the student works directly with persons receiving mental health services as part of that experience) OR one year of experience in treating and working with a person who has mental illness. Valid and unrestricted Driver's License Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements Proficient with computers, Microsoft office products (including Outlook, Word, and Excel), and electronic health records (EHRs). Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability. Ability to work closely with persons with mental or physical limitations. Ability to communicate effectively, work collaboratively, and build positive working relationships. Ability to use discretion and judgment when handling matters of a sensitive or confidential nature. Preferred Experience providing employment services to individuals with serios mental illness. Applicable license in rehabilitation and/or employment training specialist certification. Experience in the community mental health setting. About CNS Healthcare: CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually. CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults. Visit our website to learn more about our mission, vision, and values!

Under minimal supervision, this position is responsible for the Henry Ford Health System's (HFHS) transaction flow processes, including effective design of the insurance recovery and patient pay workflows, research and identification of root causes resulting in edits and denials, development of error prevention initiatives, and coordination with CBO staff, HFHS business units, and internal customers to drive performance improvement. EDUCATION/EXPERIENCE REQUIRED: * High school degree or equivalent. * Associate's degree or equivalent years of college education, preferred. * Two (2) years of experience within healthcare revenue cycle. * One (1) year of healthcare accounts receivable billing. One (1) year of experience with resolving insurance payer denials. * Experience with both technical (UB) and professional (1500) billing, preferred. * Experience with billing and follow up of variety of insurance payers, preferred. * Experience at a large, complex, integrated healthcare organization, preferred. * Experience with patient billing, patient accounting and other related applications, preferred. Experience with EPIC Patient Accounting System, preferred. * Ability to communicate effectively with colleagues, supervisors, and managers. * Strong organizational and time management skills required to effectively prioritize workflow to meet third party requirements. * Ability to work independently. * Ability to understand and lead change. * Knowledge of Medical terminology, preferred. Ability to analyze data and identify opportunities. Additional Information * Organization: Corporate Services * Department: CBO - Transaction Flow * Shift: Day Job * Union Code: Not Applicable

Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Build and maintain knowledge base in SharePoint. - Build document management processes and procedures. - Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current. - Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content. - Create hierarchy and ownership structure to sustain knowledge management. - Empower contributions from key stakeholders to improve the knowledge base. - Design and implement work flows to manage documentation process. - Establish standard templates for all documentation for the teams to utilize in document creation. - Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base. - Create, promote and apply best practices for writing, style and content in Microsoft style. - Create training material in support of the Knowledge management process. - Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article. - Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint. • Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations. • Serve as a bilingual subject matter expert (English and Spanish) for contact center content development. • Support the creation and refinement of training materials for contact center agents. • Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials. • Represent the contact center perspective in content-related discussions and decisions. • Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards. • Manage and develop knowledge articles, chat quick text scripts and email templates. • Conduct audits of knowledge articles and procedures to ensure accuracy and relevance. • Identify emerging contact center trends and coordinate content updates to address urgent needs. • Collaborate with client content teams to create, update, and review contact center-specific content. • Serve as a subject matter expert for assigned customer agencies. • Salesforce and SharePoint experience preferred. • Call center knowledge and experience preferred. Minimum Requirements - Bachelor's degree with 5+ years of experience. - Advanced degree or professional designation preferred. - Develops solutions to a variety of complex problems. - Work requires considerable judgment and initiative. - Exerts some influence on the overall objectives and long-range goals of the organization. • Developing website content experience • Self-motivated and able to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 65,000.00 Maximum Salary $ 85,200.00

Molina's Credentialing function ensures that the Molina Healthcare provider network consists of providers that meet all regulatory and risk management criteria to minimize liability to the company and to maximize safety for members. This position is responsible for the initial credentialing, recredentialing and ongoing monitoring of sanctions and exclusions process for practitioners and health delivery organizations according to Molina policies and procedures. This position is also responsible for meeting daily/weekly production goals and maintaining a high level of confidentiality for provider information. **Job Duties** - Evaluates credentialing applications for accuracy and completeness based on differences in provider specialty and obtains required verifications as outlined in Molina policies/procedures and regulatory requirements, while meeting production goals. - Communicates with health care providers to clarify questions and request any missing information. - Updates credentialing software systems with required information. - Requests recredentialing applications from providers and conducts follow-up on application requests, following department guidelines and production goals. - Collaborates with internal and external contacts to ensure timely processing or termination of recredentialing applicants. - Completes data corrections in the credentialing database necessary for processing of recredentialing applications. - Reviews claims payment systems to determine provider status, as necessary. - Completes follow-up for provider files on 'watch' status, as necessary, following department guidelines and production goals. - Reviews and processes daily alerts for federal/state and license sanctions and exclusions reports to determine if providers have sanctions/exclusions. - Reviews and processes daily alerts for Medicare Opt-Out reports to determine if any provider has opted out of Medicare. - Reviews and processes daily NPDB Continuous Query reports and takes appropriate action when new reports are found. **JOB QUALIFICATIONS** **Required Education:** High School Diploma or GED. **Required Experience/Knowledge Skills & Abilities** - Experience in a production or administrative role requiring self-direction and critical thinking. - Extensive experience using a computer -- specifically internet research, Microsoft Outlook and Word, and other software systems. - Experience with professional written and verbal communication. **Preferred Experience:** Experience in the health care industry To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $21.16 - $34.88 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

The Patient Access Optimization Analyst role is to configure and provide functional and technical support for access optimization initiatives. This position also assists with the analysis, solutioning, documentation, and implementation of Epic-build related functions. + This is a remote position + Working hours Central time zone - 8AM - 5PM + Two positions available _The pay range for this position is $31.73/hour (entry level qualifications) - $54.90/hour (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience._ **ESSENTIAL FUNCTIONS OF THE ROLE** + Presentation - able to communicate information professionally and formally to stakeholders through meetings and written presentations. + Independence - proven ability to manage small to medium projects to ensure successful project implementation and engagement. + Excellent verbal and written communication skills, as well as presentation skills. + Strong analytical and advanced research skills. + Solid organizational skills, especially the ability to meet project deadlines with a focus on details. + Ability to successfully multi-task while working independently or within a group environment. + Ability to work in a deadline-driven environment, and handle multiple projects simultaneously. + Ability to interact effectively with people at all organizational levels. + Build and maintain strong relationships. **KEY SUCCESS FACTORS** + Decision tree design, documentation, and maintenance experience strongly preferred. + Ability to think critically and analyze complex technical solutions. + Epic Cadence Certified strongly preferred. + ServiceNow experience preferred. + Epic Cadence Provider template management and build experience strongly preferred. + Ambulatory and/or Surgery scheduling experience required. + Experienced proficiency in Excel and SQL required. + Able to work through complex business problems and partner with clients using a consultative approach. + Exceptional data/modeling skills with ability to convert raw data into actionable business insights. + Able to apply knowledge of healthcare industry trends and their drivers. + Able to work in a dynamic setting and work well under pressure. + Intermediate to advanced knowledge of statistics (including modeling techniques) preferred. + Lean Six Sigma experience preferred. + 5 years of experience working in Epic strongly preferred. **BENEFITS** Our competitive benefits package includes the following + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 5 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

With a passion for life Rejoignez nos équipes diversifiées de personnes passionnées et une carrière qui vous permet de vous développer au niveau personnel et professionnel. Chez Getinge, nous existons pour rendre les technologies qui sauvent des vies accessibles à un plus grand nombre de personnes. Pour faire une vraie différence pour nos clients - et pour sauver plus de vies, nous avons besoin de team players, forward thinkers, et game changers. Cherchez-vous une carrière inspirante? Vous venez de la trouver. With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it. Job Overview The Sales Training Manager is responsible for designing, developing, and delivering comprehensive training programs that elevate the performance of the sales team. This individual plays a critical role in onboarding new hires, reinforcing best practices, and driving continuous learning to support revenue growth and enhance sales effectiveness. Job Responsibilities and Essential Duties: * Develop and implement training programs for onboarding, skill development, product knowledge, and sales methodologies. * Collaborate with Sales Leadership, Marketing, and Product teams to align training with company goals and initiatives. * Assess training needs through surveys, interviews, and performance metrics to identify gaps and opportunities. * Co-travel with sales team members in their territories and provide coaching and feedback to the rep and manager. * Deliver engaging and interactive training sessions using in-person, virtual, and blended formats. * Create training materials, sales playbooks, job aids, and other enablement resources. * Monitor and measure the effectiveness of training programs using KPIs, performance data, and feedback. * Coach individual sales team members to improve skills such as prospecting, negotiation, and closing. * Stay up to date on industry trends, sales technologies, and learning best practices. * Manage the training calendar and maintain records of participation and performance improvement. Required Knowledge, Skills and Abilities: * Strong presentation, facilitation, and coaching skills. * Excellent verbal and written communication skills. * Familiarity with CRM systems (e.g., Salesforce), LMS platforms, and sales enablement tools. * Ability to analyze data and translate it into actionable insights. * Energetic, engaging, and able to inspire and motivate others. Minimum Requirements: * Bachelor's degree * 5+ years of experience in sales, with at least 2 years in a training, enablement, or coaching role strongly preferred. Quality Requirements: Build Quality into all aspects of their work by maintaining compliance to all quality requirements. * Ensure compliance with all FDA and Worldwide Quality & Compliance regulations (As applicable to the job function). * Must have the education and experience to understand and comply with U.S. and Worldwide medical device regulations (As applicable to your job function). * Attend all required Quality & Compliance training at the specified interval. * Adopt the "Beyond Compliance Quality Culture" in the work environment; always meet and exceed requirements. Environmental/Safety/Physical Work Conditions: * Able to sit for long periods of time. * Travel requirement 40% * Wear PPE when required for the job. * Be able to lift to 25 lbs. * Ability to conduct product demonstrations requiring fine motor skills. * Valid U.S. driver's license. * Valid U.S. passport. * Own vehicle for travel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The total compensation range (base + variable compensation) is between $150,000-170,000 per year depending on experience and location #LI-MV1 About us With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries. Benefits at Getinge: At Getinge, we offer a comprehensive benefits package, which includes: * Health, Dental, Vision and Travel insurance benefits * Registered Pension Plan with company match * Paid Time Off * Wellness initiative & Health Assistance Resources * Life Insurance * Short and Long Term Disability Benefits * Hybrid Work Arrangements (where applicable) * Parental and Caregiver Leave * Tuition Reimbursement Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. Nearest Major Market: Lansing

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care. We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges. GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com . The role assists with regulatory strategy and the development of submissions in partnership with key internal and external stakeholders for GRAIL projects, including Multi-Cancer Early Detection (MCED). The position supports the U.S. Regulatory team in preparing Investigational Device Exemptions (IDEs), IDE supplements, pre-submissions, Premarket Approvals (PMAs), annual reports, and other relevant documentation. The role collaborates cross-functionally with Quality, Lab Operations, and other stakeholders to support regulatory strategy development, product validation, audits, promotional material review, on-market product support, and change control processes. This individual monitors and communicates changes in regulatory policies and In Vitro Diagnostic (IVD) requirements to project teams and leadership. They may manage and provide direction to regulatory staff and, when required, participate in senior management meetings as a delegate. The role fosters a work culture aligned with GRAIL's values You are approved to work remotely. While your primary workplace is your home, you may be required to travel occasionally to a GRAIL office or other locations to perform your work or attend team-related events. **Responsibilities:** + Strategize, plan, and author regulatory plans and activities to optimally position GRAIL products with the FDA and/or global health authorities. + Support the U.S. Regulatory Affairs team in preparing submissions such as PMAs, 510(k)s, post-approval reports, annual reports, export certificates, establishment registrations, and device listings. + Serve as a key member of the Regulatory team, offering insights and solutions on corporate product portfolios and strategies. + Provide regulatory support for both new and marketed Laboratory Developed Test (LDT) products, including labeling, promotional materials, product changes, and documentation required for compliance and regulatory approval. + Monitor and report on international regulatory developments and LDT requirements that may significantly impact business operations or customers. + Maintain up-to-date knowledge of applicable regulatory requirements and relevant scientific/technical developments. + Identify regulatory risks and propose alternative courses of action. + Assess new regulations and collaborate with internal teams to implement appropriate changes. + Support internal and external quality audits. + Ensure compliance with all regulations and laws applicable to GRAIL's business, providing guidance and recommendations. + Review and approve regulatory strategy documents, regulatory plans, procedures, SOPs, and other documents for alignment with commitments, regulations, and filings. + Manage the creation and review of Standard Operating Procedures and policy guidelines within the regulatory affairs department. + Perform other duties as assigned. **Required Qualifications:** + MS or PhD with 10+ years of experience in regulatory, development, clinical affairs, quality, or program management within the IVD, medical device, or pharmaceutical industries is required. + Regulatory affairs and IVD device experience required. + Direct experience with FDA regulatory submissions required. + Demonstrated knowledge of U.S. and international regulatory frameworks and processes for medical device development and approvals is required. + Strong written and verbal communication skills is required. **Preferred Qualifications:** + Experience with regulatory submissions in the EU, Japan, China, Canada, and other international markets is preferred. + Background in diagnostics or biomarker development, particularly in oncology, is a plus. + Regulatory Affairs Certification (RAC) preferred. + Experience in pharmaceutical clinical, statistical, or regulatory settings-especially in oncology, immunology, or related fields is a plus. + Proven leadership and sound judgment with strong business partnering skills is preferred + Effective collaborator in dynamic, fast-paced, and evolving environments is preferred. + Problem-solving mindset with the ability to work well across diverse teams is preferred. + Excellent organizational skills and attention to detail is preferred. **Physical Demands and Environment:** + Hours and days may vary depending on operational needs. + Standing or sitting for long periods of time may be necessary. + Some lifting (up to 25 pounds) may be necessary. + May be required to travel occasionally to a GRAIL office or other locations to perform work or attend team-related events. Expected full time annual base pay scale for this position is $164K-$205K. Actual base pay will consider skills, experience and location. Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time. In addition, GRAIL offers a competitive benefit package, including flexible time-off, a 401(k) with a company % match, medical, dental, and vision insurance plans, and carefully selected mindfulness offerings, in accordance with our applicable plans and policies. GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. It is GRAIL policy to provide equal employment opportunities without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital status, protected veteran status, disability status, medical condition, or any other class or characteristic protected by applicable federal, state, and local laws. This policy applies to all phases of employment, including, but not limited to: recruiting, hiring, training, promotion, and termination at all levels of employment. GRAIL maintains a drug-free workplace. Additionally, GRAIL will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at *************** if you require an accommodation to apply for an open position. For more information about equal employment opportunity protections, please view the 'Know Your Rights (**************************** ' poster. We welcome job-seekers from all backgrounds to join us!

Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health. This position will help support our South Detroit territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team. You must be located in the South Detroit area to be considered. Position and Scope: We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position. As a District Manager, your daily responsibilities will include: * Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources. * Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. * Ability to read and understand medical and scientific studies. * Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability. * Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff. * Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills. * Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better. * Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. * Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes. * Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis. * Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards. * Prospecting for new leads and identifying quality sales prospects from active leads. * Attending marketing and sales events for prospects and current customers. * Working with customers for sales referrals with new prospects. * Updating all relevant sales activities in the Company's CRM system. * Closing sales accurately and effectively each month to meet or exceed targets. * Responding to all emails received from the customer and Biote employees and related vendors in a timely manner. * Performing other related duties as required or requested. As a District Manager, your background should include: * Bachelor's degree * Strong teamwork, communication (written and oral), client management, and interpersonal skills. * Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech. * Strong work ethic and time management skills * Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills. * Proficient in Microsoft Office suite and customer relationship management software. * Ability to travel in order to do business, approximately 20% of the month. * Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned. * Valid driver's license issued by the state/province in which the individual resides and a good driving record is required. * Home office capability is required with reliable high-speed internet access Company Perks: * Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine * Company Paid Life and AD&D Insurance * 15 days of Paid Time Off and Company Holidays * 401k with a 3% employer contribution * Motus mileage program * Other excellent health and wellness benefits in line with our business If you're interested in this awesome opportunity, please apply today!

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster** Are you ready to lead change at the forefront of healthcare innovation in patient access and support? Sonexus is undergoing a major transformation-scaling rapidly, reimagining how we deliver patient services, integrating emerging technologies & AI, and collaborating across the specialty pharma ecosystem. We're looking for a Senior Change & Transformation Consultant who's not just experienced but energized by the opportunity to shape the future of patient care and a rapidly growing business division of Cardinal Health. This is a high-impact role reporting to the Director of Business Transformation and Change Management. This consultant will be responsible for driving adoption, inspiring stakeholders, and embedding lasting change across complex, regulated environments. Too often, patients forego or can't complete prescribed therapy because of complicated qualification processes, unmanageable costs, or uncertainty about their medications. Cardinal Health Sonexus Access and Patient Support combines best-in-class program and pharmacy operations with smart digital tools to streamline patient onboarding and increase adherence to prescribed care. If you thrive in fast-paced settings and want to make a real difference in the lives of patients, this is your moment. **Responsibilities** · Design and execute enterprise-level change strategies that support transformation across patient services, pharmacy operations, and digital/AI innovation. · Conduct impact assessments, stakeholder analyses, and readiness evaluations to guide successful implementation. · Build strong partnerships across Patient Access, Case Management, Specialty Hubs, Pharmacy Operations, IT, and executive leadership. · Develop and facilitate dynamic workshops to elevate organizational change capability and leadership transformation IQ to scale a rapidly growing business. · Design communication strategies, plans, and craft visually appealing and compelling communications (infographics, Veeva Engage posts, slides, manager huddle scripts) tailored to diverse audiences-from frontline teams to senior leaders. · Champion AI initiatives includes building use cases, managing barriers to change and adoption, and managing the complex people-side of change for adopting AI (must have prior experience). · Monitor adoption metrics, create surveys, feedback loops, and performance indicators to ensure long-term success. · Identify risks and lead proactive mitigation strategies to keep business and AI transformation momentum strong. Leverage data and insights to refine approaches. · Contribute to the evolution of our new Transformation and Change office. **Qualifications** · Bachelor's degree in Business, Organizational Development, Healthcare Administration, or related field, preferred · Strong consulting, communication, analysis, data gathering and organizational skills. · Microsoft Office 365 (Teams, Copilot) Proficiency preferred · Ability to work in a fast-paced, collaborative environment and deliver quality results within aggressive timeframes. · Willingness to travel up to 25%. · Must be willing to work Central Time Zone business hours. Prefer candidates located in Columbus, OH or Dallas, TX area. · 6+ years of experience in change management with AI, digital business transformation experience, preferred · Prosci certification required; CCMP certification preferred with advanced certifications in digital/AI transformation, coaching, training facilitation, lean six sigma, organizational development (ODCP), etc. · Deep understanding and application of Change Management methodology end-to-end from strategy and planning to change impact analysis, communications plans and messaging, stakeholder analysis and engagement, readiness assessments, training and facilitation, change reporting and metrics, and reinforcement and sustainability. · Must be comfortable and proficient delivering change and transformation workshops and courses. · Proven success managing change for AI-driven solutions, preferred within patient services or pharmacy operations. · Solid understanding of the specialty pharma ecosystem, with highly preferred experience in Payors, PBMs, Specialty Hubs, Patient Services, Patient Assistance Programs, Medicaid, and Pharmacy Operations. · Exceptional communication, executive presence, facilitation, and stakeholder management skills. · Experience with CRM platforms like Salesforce, patient support technologies, or specialty pharmacy systems is a plus. · Can identify the differences between change and transformation, and provide work/project examples, including knowledge of transformation methodologies, models, AI strategy/transformation models, frameworks, building roadmaps. Framework examples include SAP BTM2, USAII, and CXO Transform. · Knowledge of product, agile methodologies a plus. **Why Join Us?** · Be a catalyst for change in a mission-driven organization transforming patient care. · Work alongside passionate professionals in a collaborative, forward-thinking environment. · Lead initiatives that integrate cutting-edge technologies like AI to improve outcomes and efficiency. · Make a lasting impact on how specialty pharma supports patients across the care continuum. **TRAINING AND WORK SCHEDULES:** + Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. + This position is full-time (40 hours/week). + Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. **REMOTE DETAILS:** + You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to highspeed internet. + We will provide you with the computer, technology and equipment needed to successfully perform your job. + You will be responsible for providing high-speed internet. + Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issue **Anticipated salary range:** $105,100-$150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/13/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus. This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area. Key Areas of Responsibility - Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials. - Developing new programs for customer engagement including integrated marketing programs from concept to execution - Drive Maximus Federal solutions and offerings. - Manage digital and social media strategies across the federal market - Build, manage, and coach a high-performing marketing team. - Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports. - Work closely with the growth leaders to align sales and marketing strategies - Maintain brand standards and ensure compliance across all marketing and communications channels. - Build long-term relationships with employees, clients, government officials, and stakeholders. - Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company. - Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement. - Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation. This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions. Qualifications: -15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team. -Previous experience at a corporation focused on the Federal sector. -Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered. -MA degree in Marketing, Communication, or similar relevant field, preferred. -Outstanding communication, presentation, and leadership skills. -In-depth knowledge of the Federal sector. -Critical thinker with problem-solving skills. -Strong interpersonal and communication skills. Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 216,155.00 Maximum Salary $ 292,455.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Molina's Credentialing function ensures that the Molina Healthcare provider network consists of providers that meet all regulatory and risk management criteria to minimize liability to the company and to maximize safety for members. This position is responsible for the initial credentialing, recredentialing and ongoing monitoring of sanctions and exclusions process for practitioners and health delivery organizations according to Molina policies and procedures. This position is also responsible for meeting daily/weekly production goals and maintaining a high level of confidentiality for provider information. **Job Duties** - Evaluates credentialing applications for accuracy and completeness based on differences in provider specialty and obtains required verifications as outlined in Molina policies/procedures and regulatory requirements, while meeting production goals. - Communicates with health care providers to clarify questions and request any missing information. - Updates credentialing software systems with required information. - Requests recredentialing applications from providers and conducts follow-up on application requests, following department guidelines and production goals. - Collaborates with internal and external contacts to ensure timely processing or termination of recredentialing applicants. - Completes data corrections in the credentialing database necessary for processing of recredentialing applications. - Reviews claims payment systems to determine provider status, as necessary. - Completes follow-up for provider files on 'watch' status, as necessary, following department guidelines and production goals. - Reviews and processes daily alerts for federal/state and license sanctions and exclusions reports to determine if providers have sanctions/exclusions. - Reviews and processes daily alerts for Medicare Opt-Out reports to determine if any provider has opted out of Medicare. - Reviews and processes daily NPDB Continuous Query reports and takes appropriate action when new reports are found. **JOB QUALIFICATIONS** **Required Education:** High School Diploma or GED. **Required Experience/Knowledge Skills & Abilities** - Experience in a production or administrative role requiring self-direction and critical thinking. - Extensive experience using a computer -- specifically internet research, Microsoft Outlook and Word, and other software systems. - Experience with professional written and verbal communication. **Preferred Experience:** Experience in the health care industry To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $21.16 - $34.88 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.