Service Representative jobs at Whitman-Walker Health

The Client Services Representative is WWH's centralized patient-facing department responsible for assisting patients in the medical, dental, behavioral health, and other areas across the health center with accessing care and facilitating billing. This role facilitates accessing care by scheduling patients, obtaining updated patient documents, updating the patient demographic record, updating, and verifying insurance. Role Specific Primary Essential Duties: * Registers patients. * Schedule and reschedule appointments. Schedules appointment reminders. * Provide patients with a list of items they will need prior to their appointment. * Confirms patient demographic information and insurance when checking patients in for appointments. * Informs patient of balance and mechanisms to make payment. Collects payment for co-pays and associated tasks. * Adheres to and informs patients of No-Show policy in a compassionate manner. Offers solutions to include advocating with providers and rescheduling. * Responsible for scanning current insurance and ID cards in electronic medical records annually and when there is an update. * Responsible for obtaining completed registration form, general consent, telehealth consent form, and other forms (i.e., release of information, support animal) * Provides patient-requested documents and facilitates correspondence (i.e., printed copies of lab results, appointment cards, referrals). * Checks patients in and out, schedules and reschedules appointments. Schedules appointment reminders. * Performs claim data when an appointment is scheduled and 3 days prior to the appointment. Performs same-day claim data for appointments scheduled less than 3 days in advance. * Perform opening and closing duties daily. * Verify medical insurance is active using the IE button in eCW when performing claim data and checking in patients. Create and send telephone encounters to verify existing and new insurance that cannot be verified using the IE button. * Creates, monitors, and responds to all forms of electronic communication. * Responds to assigned Telephone Encounters. * Provides information about Whitman-Walker services and services available in the community. * Orders ASL and language interpreters when appointments are scheduled. * Provides patient portal access and directions on activating and using the patient portal. Role Specific- Knowledge, Skills, and Talents Required: * Ability to work independently and learn quickly. * Ability to effectively communicate with staff and patients in an affirming, respectful, and efficient manner. * Fluency in medical terminology. * Fluency in HIPAA laws and regulations. * Knowledge of Microsoft Office products. Education and Experience Required * Associate degree or 2 years of equivalent work experience required. * 1-3 years of experience in a health care or call center preferred. * Fluency in medical terminology preferred. * Fluency in Spanish and or Amharic is required. * 1 year of experience working with people living with HIV or issues related to HIV care preferred. Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.

Who We're Looking For: Are you someone who thrives in a fast-paced environment where every day brings something new? We're searching for a Care Coordinator who's ready to dive in - someone who loves staying busy, being on the phone, collaborating with a team, and juggling multiple tasks at once. At Tandem, Care Coordinators are at the center of it all: working with caregivers, supporting clients, making schedules run smoothly, and solving problems on the fly. If you're quick on your feet, love working on your computer all day, and get energy from a dynamic environment, you'll fit right in. About Tandem: Tandem Care is redefining what it means to age at home. We're a one-stop shop for home care services, offering three distinct service lines that make care more flexible, more affordable, and more tailored to each family's needs: On-Demand Care: As-needed support without the commitment. Targeted Care: Scheduled, task-based visits at key moments throughout the day. Companion Care: Full-service, long-term support for those who need more daily help. Our unique approach gives families better options - and gives our team more opportunities to grow. With flexible visit models, no hourly minimums, and small, dedicated caregiver teams, we're helping clients live life on their own terms. Why Join Tandem: Full-Time, Steady Hours: This is a full-time, consistent role - no guessing what your schedule will be week to week. Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you covered. 401(k) with Company Match: Invest in your future with our 401(k) program and company contribution. Paid Time Off: We believe in work-life balance and offer generous PTO. Fully Remote: Work from the comfort of your home while staying closely connected to your team. Structured & Organized: We offer way more structure, support, and systems than most home care environments - you'll always know what's expected and have the tools you need to succeed. Impactful Work: Every call, every care plan, and every caregiver you support directly impacts someone's ability to stay safe and independent at home. At Tandem, you're not just filling a role - you're helping us build a better, more flexible future for home care. What You'll Be Doing: As a Care Coordinator at Tandem, you'll be the first point of contact for our clients and their families - part customer service, part care planning expert. You'll serve as the liaison between our clients and the caregivers providing their support, ensuring that communication is smooth, expectations are clear, and care is consistently excellent. You'll also work closely with caregivers to coach, support, and problem-solve as needed. Your day-to-day will include: Client Communication: Respond to client and family inquiries, provide updates, resolve concerns, and manage scheduling needs - always with professionalism, empathy, and efficiency. Client Onboarding: Conduct in-depth assessments and develop initial care plans that set the foundation for a successful care experience. Care Plan & Program Management: Regularly review and update care plans based on caregiver feedback, visit notes, and scheduled care reviews. Ensure programs evolve with client needs. Caregiver Coaching (Client Care): Support caregivers by providing ongoing coaching and addressing any client-specific challenges that come up during service delivery. Client Satisfaction Check-Ins: Reach out proactively to ensure clients are happy with their care, gather feedback, and encourage reviews on platforms like Google and Yelp. Regional Team Collaboration: Participate in regular team meetings to share insights, troubleshoot issues, and contribute to improving how we deliver care. Documentation: Keep detailed, accurate records of all communications and updates to ensure continuity of care and smooth transitions between team members. What We're Looking For: At least 2 years of experience working in a licensed home care organization. At least 2 years in a care coordination role or similar. Bachelor's degree preferred, but not required. Strong communication skills, detail-oriented, organized, and empathetic. Comfortable working 100% remotely and being on your computer/phone most of the day. Ability to handle a fast-paced, high-volume workload with constant context switching. Ready to Join Us? If you're looking for a rewarding role where you'll stay busy, work closely with a supportive team, and make a meaningful difference every single day, we'd love to meet you. Apply now and help us change the future of home care!

Responsibilities The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area. Job Title: Ambulatory Service Representative II - Clinic Support Location: Main Campus Department: Clinic Support Job Type: Full Time Salary Range: $39,179 - $48,397 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.) Qualifications Education Required: High School diploma or G.E.D. Preferred: Associate or bachelor's Degree in related field Experience Required: 1+ years of direct face to face customer service experience. 1+ years of cash handling or collections experience. 6 months experience in a customer facing role within a medical office, healthcare setting or other service- related industry. OR 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience. Preferred: 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing. 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans. 1+ years of cash handling or collections experience in a medical office setting. 2+ years of direct face to face customer service experience. License(s) Required: N/A Preferred: N/A Special Skills Required: Experience with computers and Windows-based software including Word and Excel. Excellent verbal and written communication skills. Basic Math ability. Knowledge of customer service principles and practices. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Preferred: EMR/Epic experience. Basic calculator skills. Other Required: Fluent in English, verbal and written. Professional demeanor, appearance, and grooming. Preferred: Bilingual- English/Spanish Working Environment: Office About Us Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston's fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. Why Kelsey-Seybold Clinic? Medical, Vision, and Dental Tuition Reimbursement Company Matching 401K Employee Reward and Recognition Program Paid time off for vacation, sick, and holidays Employee Assistance Program Continuing Medical Education allowance

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team. **Territory Information:** + This territory covers San Diego, CA including but not limited to National City, El Cajon, and El Centro. + The ideal location to reside is within this territory. + Travel (%) varies based on candidate's location within the geography. **The primary activities include:** + Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company's vaccine attribute in accordance with product labeling, and CDC and professional society recommendations. + Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals. + Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company's promotional materials. + Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio. + Assisting customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ. + Regularly monitoring their business performance against objectives using company provided tools. + Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company's policies, standards, and ethics. + Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines. **Specifically:** + Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs. + For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates. **Position Qualifications:** **Education:** + Bachelor's Degree with 0-3 years Sales experience **OR** a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices). **Required Skills:** + Demonstrated aptitude to excel in current or previous educational or professional roles + Ability to work both independently and within a team environment + Strong organizational and time management skills + Excellent interpersonal and communication skills **Other Requirements:** + Valid Driver's license **Preferred Skills/Experience:** + Ability to convey technical concepts accurately and clearly + Prior experience working in a technical/scientific field or healthcare environment + Previous sales, account management, consultative, or customer service experience + Experience developing and executing a plan for engaging customers and meeting customer needs + Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations + Ability to analyze metrics to assess progress against objectives + Vaccine's experience **Required Skills:** Account Management, Account Management, Business Management, Business Opportunities, Business Performance Management, Business Reviews, Customer Accounts, Customer Experience Design, Customer Experience Management, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Service Management, Customer Strategy, Health Economics, Immunizations, Interpersonal Relationships, Lead Generation, Managed Care, Market Analysis, Medical Affairs, Product Knowledge, Sales Forecasting, Sales Metrics, Sales Operations, Sales Pipeline Management {+ 4 more} **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $77,700.00 - $122,300.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 12/13/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R376883

apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products. How will you make an impact & Requirements Customer Support Specialist II Must be able to start on January 5, 2026 and be present for all training for the following six weeks. Training is fully paid. Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance. apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world's first comprehensive app for all health needs. Responsibilities Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more. Take ownership of resolving customer service and healthcare navigation issues Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service Keep customer information confidential and in compliance with HIPAA regulations Manages case backlog attentively and documents each interaction in Salesforce Exercises problem resolution skills when handling customer concerns using various internal tools Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST Qualifications 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments, strong organizational skills, and the ability to solve problems. Medical office experience preferred but not required Two years of proven customer service and/or patient care experience Strong communication skills, both verbal and written Tech savvy- the ability to use and navigate members with our mobile technology Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training Positive, friendly, and professional demeanor with customers Adept at juggling multiple tasks and customer support requests at the same time Familiarity with Salesforce Service Cloud and Google Suite is a plus Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone Spanish speaking and writing skills are a plus At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results. What you'll love about working here: Fun, friendly, and unique culture - Bring your whole self to work every day! Paid time off & paid holidays Employer contributions for HSA accounts Tuition assistance Matching 401(K) Location: US- Remote Compensation: $20/hr. - $25/hr. & bonus eligible

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. **The primary activities include:** + Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs + Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information + Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities + For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer + Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through + Shares learning and best-practices from one customer to help other customers meet their needs + Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience) + Provides input into resource allocation decisions across customers + Identifies and selects programs/services available in the library of our Company's "resources" to address customer needs + Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs + Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders + Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs + Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions) + Influences beyond their specific geography or product area + Implements approved resources, programs and messages to address customer and company needs. + Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract. **Territory Information:** + This is a field-based sales role responsible for covering the Fort Lauderdale, FL territory, including but not limited to Coral Springs, Delray Beach and Aventura. + This territory may also include surrounding towns, suburbs, and other nearby communities + Travel (%) depends on the needs of the territory and where the selected candidate resides. **Qualifications** **Education Minimum Requirements:** + Bachelor's Degree with 3 (36 months) or more years Sales experience **OR** a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). **Required:** + Prior experience working in a scientific field or healthcare environment + Previous sales experience + Prior experience developing new business opportunities with existing customers + Experience establishing new customer relationships + Understanding of our Company's products and therapeutic areas + Consistent performer in most competency areas + Valid Driver's license **Preferred:** + Prior consulting or customer service experience + Experience developing and executing a plan for engaging customers and meeting customer needs + Understanding of Headquarter operations + Ability to analyze metrics to assess progress against objectives + Hospital/Institutional Sales experience **Required Skills:** Accountability, Accountability, Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Contact Management, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics {+ 5 more} **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $104,200.00 - $163,900.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 12/17/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R375495

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. **The primary activities include:** + Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs + Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information + Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities + For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer + Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through + Shares learning and best-practices from one customer to help other customers meet their needs + Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience) + Provides input into resource allocation decisions across customers + Identifies and selects programs/services available in the library of our Company's "resources" to address customer needs + Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs + Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders + Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs + Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions) + Influences beyond their specific geography or product area + Implements approved resources, programs and messages to address customer and company needs. + Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract. **Territory Information:** + This is a field-based sales role responsible for covering the West Palm Beach, FL territory including but not limited to Melbourne to Delray Beach. + This territory may also include surrounding towns, suburbs, and other nearby communities + Travel (%) depends on the needs of the territory and where the selected candidate resides. **Qualifications** **Education Minimum Requirements:** + Bachelor's Degree with 3 (36 months) or more years Sales experience **OR** a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). **Required:** + Prior experience working in a scientific field or healthcare environment + Previous sales experience + Prior experience developing new business opportunities with existing customers + Experience establishing new customer relationships + Understanding of our Company's products and therapeutic areas + Consistent performer in most competency areas + Valid Driver's license **Preferred:** + Prior consulting or customer service experience + Experience developing and executing a plan for engaging customers and meeting customer needs + Understanding of Headquarter operations + Ability to analyze metrics to assess progress against objectives + Hospital/Institutional Sales experience **Required Skills:** Accountability, Accountability, Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Design, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics {+ 5 more} **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $104,200.00 - $163,900.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 12/17/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R375494

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. **The primary activities include:** + Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs + Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information + Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities + For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer + Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through + Shares learning and best-practices from one customer to help other customers meet their needs + Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience) + Provides input into resource allocation decisions across customers + Identifies and selects programs/services available in the library of our Company's "resources" to address customer needs + Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs + Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders + Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs + Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions) + Influences beyond their specific geography or product area + Implements approved resources, programs and messages to address customer and company needs. + Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract. **Territory Information:** + This is a field-based sales role responsible for covering the Fort Lauderdale, FL territory, including but not limited to Coral Springs, Delray Beach and Aventura. + This territory may also include surrounding towns, suburbs, and other nearby communities + Travel (%) depends on the needs of the territory and where the selected candidate resides. **Qualifications** **Education Minimum Requirements:** + Bachelor's Degree with 3 (36 months) or more years Sales experience **OR** a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). **Required:** + Prior experience working in a scientific field or healthcare environment + Previous sales experience + Prior experience developing new business opportunities with existing customers + Experience establishing new customer relationships + Understanding of our Company's products and therapeutic areas + Consistent performer in most competency areas + Valid Driver's license **Preferred:** + Prior consulting or customer service experience + Experience developing and executing a plan for engaging customers and meeting customer needs + Understanding of Headquarter operations + Ability to analyze metrics to assess progress against objectives + Hospital/Institutional Sales experience **Required Skills:** Accountability, Accountability, Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Contact Management, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics {+ 5 more} **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $104,200.00 - $163,900.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 12/17/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R375495

The Customer Engagement Specialist (CES) will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (i.e. White Space). The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market. The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. Compensation Data This position offers a base salary typically between $95,000 and $153,100. The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements. For an overview of our benefits please click here. Duties & Responsibilities Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products. Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace. Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives. Completes pre-call plans to meet key stakeholder needs. Builds discussion around customer needs and opportunities. Fosters customer network development and communication. Has accurate and timely follow up discussions with customers. Uses appropriate BIPI sales training techniques to facilitate customer decision making process. Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails. Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders. Identifies top plans for customers. Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools. Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities. Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc. Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction. Assists in the development of A/B Campaign testing initiatives. Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls. Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals. Leverages opportunities that meet both territory and brand tactics. Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records. Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video. Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products. Completes all administrative responsibilities as directed by management. Successfully completes all sales training requirements. Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures. Immediately reports to management when violations are noted/observed. Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community. Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives. Analyzes qualitative and quantitative data to optimize territory business plan and customer calls. Monitors local market conditions for changes that impact business. Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals. Adjusts implementation plans on a regular basis based on marketplace needs. Requirements Bachelor's Degree Required. Two plus (2+) years of Pharmaceutical/Medical sales or marketing. Project management experience preferred. Experience in developing and implementing digital engagement campaigns. Strong understanding of, and active presence on core social media platforms. Innovative thinker who thrives in creative roles and likes to solve problems. Strong written and oral communication/presentation skills, particularly in a virtual environment. History of successful performance. Proficiency in excel, word, outlook, and database applications. Ability to travel (may include overnight travel). Ability to self-motivate through ambiguity and thrive in a matrixed team environment. Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.) Ability to integrate digital assets and strategies into broader territory level business plans. Strong analytical and problem-solving skills. Valid Driver's License and an acceptable driving record. Demonstrates strong collaboration and communication in both live and virtual/digital channels. Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms. Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience.

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team. **Territory Information:** + This territory covers San Diego, CA including but not limited to National City, El Cajon, and El Centro. + The ideal location to reside is within this territory. + Travel (%) varies based on candidate's location within the geography. **The primary activities include:** + Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company's vaccine attribute in accordance with product labeling, and CDC and professional society recommendations. + Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals. + Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company's promotional materials. + Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio. + Assisting customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ. + Regularly monitoring their business performance against objectives using company provided tools. + Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company's policies, standards, and ethics. + Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines. **Specifically:** + Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs. + For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates. **Position Qualifications:** **Education:** + Bachelor's Degree with 0-3 years Sales experience **OR** a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices). **Required Skills:** + Demonstrated aptitude to excel in current or previous educational or professional roles + Ability to work both independently and within a team environment + Strong organizational and time management skills + Excellent interpersonal and communication skills **Other Requirements:** + Valid Driver's license **Preferred Skills/Experience:** + Ability to convey technical concepts accurately and clearly + Prior experience working in a technical/scientific field or healthcare environment + Previous sales, account management, consultative, or customer service experience + Experience developing and executing a plan for engaging customers and meeting customer needs + Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations + Ability to analyze metrics to assess progress against objectives + Vaccine's experience **Required Skills:** Account Management, Account Management, Business Management, Business Opportunities, Business Performance Management, Business Reviews, Customer Accounts, Customer Experience Design, Customer Experience Management, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Service Management, Customer Strategy, Health Economics, Immunizations, Interpersonal Relationships, Lead Generation, Managed Care, Market Analysis, Medical Affairs, Product Knowledge, Sales Forecasting, Sales Metrics, Sales Operations, Sales Pipeline Management {+ 4 more} **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $77,700.00 - $122,300.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 12/13/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R376883

Apply to be considered for future/upcoming openings Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time- 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Company vehicle Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out!: ******************* ZMNrDJviY What you will do Johnson Controls is a global leader in the design, manufacture, installation, and service of a comprehensive array of networked and integrated fire alarm and suppression, security, and communications systems. Our continued success and growth has produced a need for a SSR Service Sales Rep. The primary function of this position is to promote and sell service agreements for commercial building systems products to include fire alarm, suppression, sprinkler, security, sound, communication and inspections. Determine customer needs and develop sales strategies to meet those objectives. Close sufficient sales to meet sales plan objectives. Develop a positive ongoing relationship with customers. Develop and maintain an active proposal backlog that will support the sales plan. Conduct building surveys to support the development of estimates. How you will do it Establish contact with prospect and qualify potential buyers of service contracts by scheduling sales calls, following up of leads and utilizing outlined marketing strategies. Determine customer needs and develop a sales strategy to gain customer understanding of company service offerings. Close sufficient sales to meet sales plan objectives. Develop and maintain an active proposal backlog that will support achieving the designed sales plan. Conduct building surveys to support the development of estimates. Maintain correct and complete records of all sales related activities. Submit all required sales reports, expenses, competitive activity and correspondence in an accurate and timely manner. Develop a positive ongoing relationship with customers to ensure that Johnson Controls is meeting their requirements to ensure long-term customer loyalty. Support the service department to generate leads for service or equipment/device upgrades. What we look for Required Degree or equivalent work experience (5 years). Three (3) years minimum B2B track record of sales experience. Experience selling a service or intangible or technical product. Experience prospecting, qualifying, solution selling and closing deals. Ability to work in a matrix environment with minimal supervision where performance will be measure by meeting quota numbers. Professional communication, organizational, and time management skills is a must have! Proficient in Microsoft Office Preferred BA degree in a technical or business discipline preferred Three (3) years minimum B2B track record of sales experience Industry or related industry experience Salesforce Competency HIRING SALARY RANGE: $55-70K annual base salary + target incentive earnings (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at *************************************** #saleshiring Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Our Company Amerita Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals. The Refund/Dispute Specialist is responsible for processing incoming payer refund requests by researching to determine whether the refund is appropriate or a payer dispute is warranted in accordance with applicable state/federal regulations and company policies. The Refund/Dispute Specialist works closely with other staff to identify, resolve, and share information regarding payer trends and provider updates. The employee must have the ability to prioritize, problem solve, and multitask. This is a Remote opportunity. Applicants can reside anywhere within the Continental USA. Schedule: Monday-Friday, 7:00AM to 3:30PM Mountain Time We Offer: * Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts• Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance• 401(k) Retirement Plan with Employer Match• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability• Employee Discounts• Tuition Reimbursement• Paid Time Off & Holidays Responsibilities * Reverses or completes necessary adjustments within approved range.Ensures daily accomplishments by working towards individual and company goals for cash collections, credit balances, medical records, correspondence, appeals/disputes, accounts receivable over 90 days, and other departmental goals * Understands and adheres to all applicable state/federal regulations and company policies * Understands insurance contracts in terms of medical policies, payments, patient financial responsibility, credit balances, and refunds * Verifies dispensed medication, supplies, and professional services are billed in accordance to the payer contract. Validates accuracy of reimbursement and the appropriate deductible and cost share amounts billed to the patient per the payer remittance advice. * Reviews remittance advices, payments, adjustments, insurance contracts/fee schedules, insurance eligibility and verification, assignment of benefits, payer medical policies and FDA dosing guidelines to determine if a refund or dispute is needed. Completes payer/patient refunds as needed and validates receipt of previously submitted refunds/disputes. * Creates payer dispute letters utilizing Amerita's standard dispute templates and gathers all supporting documentation to substantiate the dispute. Submits disputes to payers utilizing the most efficient resources, giving priority to electronic solutions such as payer portals. Scans and attaches disputes to patient's electronic medical record in CPR+. * Works closely with intake, patients, and payers to settle coordination of benefit issues. Communicates new insurance information to intake for insurance verification and authorization needs. Submits credit rebill requests as needed to the billing department or coordinates patient-initiated billing efforts to insurance companies. * Initiates and coordinates move and cash research requests with the cash applications department. * Utilizes approved credit categorization criteria and note templates to ensure accurate documentation in CPR+ * Works within established departmental goals and performance/productivity metrics * Identifies and communicates issues and trends to management Qualifications * High School diploma/GED or equivalent required; some college a plus * A minimum of one to two (1-2) years of experience in revenue cycle management with a working knowledge of Managed Care, Commercial, Government, Medicare, and Medicaid reimbursement * Working knowledge of automated billing systems; experience with CPR+ and Waystar a plus * Working knowledge and application of metric measurements, basic accounting practices, ICD 9/10, CPT, HCPCS coding, and medical terminology * Solid Microsoft Office skills with the ability to type 40+ WPM * Strong verbal and written communication skills with the ability to independently obtain and interpret information * Strong attention to detail and ability to be flexible and adapt to workflow volumes * Knowledge of federal and state regulations as it pertains to revenue cycle management a plus Flexible schedule with the ability to work evenings, weekends, and holidays as needed About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit ****************** Follow us on Facebook, LinkedIn, and X. Salary Range USD $18.00 - $20.00 / Hour

The Customer Care Representative plays a key role in ensuring exceptional customer experiences. This position is responsible for processing orders, preparing correspondence, and supporting customer needs with accuracy and professionalism. Representatives are responsible for handling incoming calls related to order schedules, return goods authorizations, and general inquiries, while also expediting orders and coordinating 3rd party shipping. Maintaining accurate customer records and resolving issues promptly are essential to success in this role. Essential Functions and Responsibilities * Receives calls, performs data entry, and successfully navigates competing priorities * Accurately completes order entry, departmental distribution, and shipping schedules within established timeframes. * Responds to customer inquiries, expedites requests, and resolves complaints thoroughly and efficiently. * Processes return goods, delivery complaints, and nonconformance procedures with full follow-through. * Builds relationships and works effectively across internal departments, contributing to a collaborative, customer focused, and solutions-oriented environment. * Other duties as assigned.

This position adds significant leverage to the day-to-day administrative operations of the Society, including enhancing processes and procedures to ensure proactive support of administrative operations pertaining to space planning and management, insurance administration, procurement, contract management, business continuity planning, and security. This position ensures effective coordination of support services and resources to meet organizational needs and manages routine and ad-hoc projects. Essential Duties and Responsibilities Administer ASH contracts, including organization and filing of all corporate contracts Coordinate ASH Request for Proposal (RFP) processes Support the Senior Manager in all matters relating to building facilities Support the Senior Manager in maintaining and monitoring operational budgets Serve as primary contact for all building facilities service tickets Assist with maintaining the ASH Business Continuity Plan electronic files and SharePoint site Maintain vendor relationships with business partners that provide office/business services Work with the Senior Manager to ensure effective management and maintenance of all office equipment and furniture, to include efficient tracking and inventory of purchases Ensure effective management of on- and off-site document and property storage Work collaboratively with leadership across ASH Qualifications, Knowledge and Skills Required Bachelor's degree with at least three (3) years of experience in project management, business planning, and integration of technology on both a strategic and tactical level; association experience preferred. Ability to execute multiple high-quality projects according to established guidelines and timeframes. Ability to maintain and monitor budgets. Contract management skills. Capacity to develop, foster and work effectively within a cohesive team environment. Excellent communication skills including public speaking, writing, active listening, and synthesizing information from diverse sources when working with colleagues, members, and volunteers Stellar interpersonal skills and ability to cultivate an atmosphere of collaboration, integrity, trust, and respect. Ability to solve problems with good humor and judgment and maintain effective working relationships. PHYSICAL REQUIREMENTS Requires ability to speak audibly and listen actively. Requires the ability to use computers, telephones and other office equipment. May require periodic out-of-town travel. The American Society for Hematology (ASH) is dedicated to cultivating a workplace that prioritizes fairness, respect, and equal opportunity for all employees. We maintain a strict non-discrimination policy and are committed to treating each other with dignity, regardless of race, color, sex, religion, age, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic that is protected by federal, state, or local laws. Our goal is to foster an inclusive environment where everyone can thrive, contribute, and achieve their full potential.

Full-Time | Remote | Eastern Time Zone | High-Volume Call Center PharmaCentra is hiring a Remote Call Center Operations Supervisor to lead a team of agents in a fast-paced, high-volume inbound/outbound call center environment. This is a fully remote role with flexible hours, including occasional evenings, weekends, and holidays. Responsibilities Supervise remote call center agents and ensure productivity, quality, and service goals are met Monitor KPIs: handle time, service level, attendance, and quality Provide real-time coaching and performance management Participate in hiring, training, and performance evaluations Handle escalations and support operational improvements Qualifications 3+ years direct call center supervisory experience, preferably in remote, high-volume environments Proven experience managing inbound and outbound call operations Strong coaching, leadership, and communication skills Advanced computer skills (MS Office) and ability to learn call center systems quickly Quiet home workspace with reliable high-speed internet Schedule Full-time (40 hours/week) Flexible, generally 11:00 AM - 7:00 PM EST Occasional evenings/weekends/holidays as needed Benefits Health, Dental, Vision Paid Time Off & Holidays Company-paid Life & Short/Long-Term Disability 401(k) after 1 year Ready to lead a high-performing remote team? Apply now through our fast, mobile-friendly application. Offer of employment is conditioned upon passing a background check.

The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis machine for the pheresis process. Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnect the donor when the process is complete. Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. Alerts Group Leader or Supervisor of donor flow issues. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understand the policies and procedures associated with hyper immune programs at the center if applicable. Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintain confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform job-related duties as assigned. Your skills and experience Education High school diploma or equivalent required Experience Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience Will perform basic math calculations Working Conditions (physical & mental requirements) Understand, remember and apply oral and/or written instructions Understand and follow basic instructions and guidelines Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 pounds Fast paced environment with frequent interruptions Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas Required to work overtime and extended hours to support center operational needs About CSL Plasma CSL Plasma operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people. Learn more about CSL Plasma here ************************** and CSL, CSL Behring, CSL Seqirus and CSL Vifor here ********************* Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at ******************** and CSL Plasma at **************************. Our Benefits For more information on CSL Plasma benefits visit ***************************** You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more visit ********************careers/inclusion-and-belonging Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit ********************accessibility-statement.

We are searching for candidates with strong communication skills to fill our vacancy of Customer Service Representative! Customer Service Representative Responsibilities will include: Onboard new clients and ensure a smooth transition to the product or service Act as a primary point of contact for customers and provide ongoing support Build strong relationships with clients and understand their business goals and objectives Conduct regular check-ins and provide proactive solutions to customer issues Collaborate with cross-functional teams such as sales, marketing, and product to ensure customer satisfaction Analyze customer data and provide insights and recommendations to improve their experience Educate customers on new features and updates to the product or service Renew customer contracts and identify opportunities for upselling and cross-selling What We Offer: Clear path for career advancement We believe in promoting from within, there are opportunities to move to different positions within the company or up the ladder Who We Are Looking For: Customer Service Representatives will meet the standard of outstanding customer service while establishing strong client relationships. We do this by dealing with customer needs and challenges with speed and professionalism. Customer Service Qualifications: Positive, uplifting attitude High school diploma or GED required Approachable and helpful personality Student Mentality Able to commute to Washington DC Proven experience in customer service or a related field is preferred but not always required Persons with Experience in the following areas should apply: Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

The Associate Sales Representative provides short-term territory coverage under the direction of a Region Business Manager. This role involves planning and executing sales activities, delivering presentations to healthcare professionals, and using approved marketing materials to drive product awareness and sales. The position requires frequent travel (80%+), including overnight stays, and candidates must live near a major airport. Responsibilities also include maintaining compliance with reporting and regulatory standards, participating in training, and supporting business planning efforts. Essential Functions: * Under close supervision of the RBM, achieve all territory management, call activity goals and performance objectives for geographical assignment(s) including but not limited to call activity, sample and resource utilization, target reach and frequency, and sales performance. * Under close supervision of the RBM, maintain proficient knowledge of promoted product disease states and indications. * Deliver proficient sales presentations to a defined list of current and prospective customers with a frequency based on assigned call goals. Implement the Amneal selling model and process principles, including the DiSC personality profile when engaging with customers. * Complete pre and post call analysis which positively impacts customer interactions. * Regularly review and analyze all available sales data and utilize developmental budget funds * Under close supervision of the RBM, adhere to all compliance policies and guidelines. * Develop a daily call schedule to ensure efficient and comprehensive coverage of territory which may include a certain number of calls per day/week. * Under close supervision of the RBM, complete administrative reports and meet related deadlines. Ensure proper safeguarding and care for company assets (laptop, iPad, fleet vehicle. etc.). * Maintain the stated expectations of number of calls per day defined as face-to-face interactions, with healthcare providers focusing on top target customers. * Enter calls immediately into Veeva System via iPad and check/respond to email daily.

The Sales Representative is responsible for achieving predetermined sales goals and quotas within their team's assigned territory. Sales Representatives must establish, build and maintain customer relations through constant communications and in-person appointments. This position is specifically responsible for maintaining expert knowledge of our market-leading product portfolio. You will be consulting surgeons in the operating room regarding the use of Arthrex products and procedures. Essential Duties and Responsibilities: * Primarily responsible for meeting and exceeding sales objectives for the territory. Arthrex Boise is an independent agency authorized to sell Arthrex products, by working with surgeons and health care professionals. Arthrex is a global medical device company and leader in new product development and medical education in orthopedics. * Increase territory results by building and maintaining strong business relationships, and by developing and implementing sales strategies. * Communicate with current and new customer accounts regarding a variety of topics, including product updates, changes to product portfolio and educational programs. * Implement new sales plans and effective marketing strategies to position the organization competitively and to meet/exceed territory objectives. * Cross-sell additional products or manage new product introductions as they become available. * Address any problems that arise at the account. * Support compliance and the principles of responsibility by maintaining the privacy and confidentiality of information; protecting the assets of the organization; acting with ethics and integrity; reporting noncompliance; and adhering to applicable federal, state and local laws, regulations, accreditation and licenser requirements and company policies and procedures. * Receive coaching, training or mentoring from sales manager; transfer knowledge to peers as needed. * Maintain training in sales skills, product features/benefits and other critical business applications. * Collect competitive data and remain current on industry, customer and competitive trends. * Participate in and attend sales meetings and professional association meetings outside of regular business hours, as required. * Ability to lift up to 35 pounds on a regular basis. The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed, additional responsibilities may be assigned, as required, by management. Requirements Education and Experience: * Minimum of 3+ years of orthopedic or related experience; sports experience preferred * Bachelor's degree * Demonstrated ability to relate to customers and constituents within the orthopedic/sports medicine market * Must be comfortable in open operating room environments * Knowledge of orthopedic procedures and terminology as it specifically relates to Arthrex * Knowledge of operating room protocols and procedures * Ability to learn a high level of technical information, anatomy and indications as it relates to surgery and procedures * Prior sales experience is a plus Knowledge and Skill Requirements/Specialized Courses and/or Training: * MS Office * Ability to create an effective business plan (30/60/90) * Commission-driven individual * Strong public speaking and communication skills * Strong sense of urgency * Ability to work well under pressure * Self-assurance and competitive drive * Ability to work independently, make decisions and take responsibility for them * Abide by all Compliance and Code of Conduct policies Machine, Tools, and/or Equipment Skills: * Current driver's license * Access to your own transportation * This job will cover the geographical areas of Pullman, WA and Moscow, ID What is a Technology Consultant? Lorem ipsum dolor sit amet consectetur. Cras fringilla elementum odio velit. Job Details Date: Dec 2, 2025 Agency Name: Arthrex Boise Salary Range: Job title: Orthopedic Associate Sales Representative Agency Name: Arthrex Boise Location: Spokane, WA, US, 99201 Established in 2024, Arthrex Boise is the exclusive Arthrex agency partner in Idaho and Eastern Washington. We are focused on our employees and supporting them as we work together to fulfill the Arthrex mission of Helping Surgeons Treat Their Patients Better. Our knowledgeable representatives are in the operating room daily, serving as technology consultants for our customers. At Arthrex Boise, we nurture talent by providing opportunities for career development based on individual strengths and potential. Joining Arthrex Boise means becoming part of a community of dedicated, enthusiastic and skilled individuals committed to innovation, progress and advancement. Disclaimer Arthrex is providing links to third party websites for independent U.S. sales agencies ("Agencies") for use by individuals ("Candidates") interested in pursuing positions with such Agencies. Arthrex is not responsible for the activities of either Candidate or the Agency, nor for any working conditions, compensation, safety issues or any other aspect of employment or engagement. Arthrex makes no recommendations regarding either potential Candidates or Agencies; in no event or circumstance should the posting of a job position on this site, or a Candidate's use of links to respond to Agency job postings be considered an endorsement or recommendation by Arthrex. All aspects of the hiring process, including hiring decisions, scheduling, communication and compensation are to be handled directly between the Candidate and the Agency. Nearest Major Market: Spokane Job Segment: Orthopedic, Sales Rep, Medical Device, Surgery, Sports Medicine, Healthcare, Sales