Service Representative jobs at Whitman-Walker Health - 23 jobs

Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthily, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams. Job Summary The Client Services Department is WWH's centralized patient interfacing department. Responsible for assisting patients in the medical, dental, behavioral health, and other areas across the health center with accessing care. This position will be responsible for handling all dental client-facing duties ranging from scheduling patients for appointments, inputting patient data into eCW, and other related tasks. Primary Essential Duties • Greets clients and visitors as soon as they arrive, makes clients and visitors feel welcomed, and refers callers to the appropriate parties in a courteous and professional manner. • Completes registration of new patients/clients. Ensure a general consent form is signed prior to care being rendered. • Schedule dental clients for services in eCW and using Open Dental software. • Confirm dental insurance coverage is active. • Notify Billing, Insurance Verification Specialist, and Public Benefits departments of changes in client insurance coverage. • Review the dental cost of services and discuss financial treatment plan options for services with patients. • Set up ASL and language interpreters for dental appointments as patient needs arise. • Check clients in and out, schedule and re-schedule clients for future appointments. Verify patient identity and insurance at each client encounter. • Perform claim data functions. • Obtain patient demographic information at check-in. • Obtain patient payments at check-in. • Distribute any telephone encounters to the appropriate department in eCW • Ensure the Release of Information form is fully and accurately completed. • Complete Dental Prior Authorization as needed. • Provide knowledgeable program-specific or generalized information about Whitman-Walker to callers and internal parties. • Maintain the reception area in a clean, orderly manner. Maintain the client waiting area and entry hallways free of litter, and assure handouts and/or magazines are maintained in an orderly manner. • Help clients in distress by following procedures to request emergency assistance. • Maintain client confidentiality in compliance with HIPPA including demographic and financial information. • Serves as backup to the teammate as coverage is needed. • Oversee internal correspondence from patients to staff and vice versa. • Ensure the readiness of the reception area for each working day. • Notify the Manager of office supplies required for front desk activities. • Notify the Manager of malfunctioning office equipment, lighting, or supplies needed. • Other duties as assigned. Budget Responsibilities No direct budget responsibility. Management Responsibilities No direct management responsibility. Knowledge, Skills, and Talents Required • Self-motivation, flexibility, and the ability to provide support in a fast-paced clinic environment. • Ability to multi-task. • Ability to communicate in an effective and professional manner with clients and staff members. • Excellent telephone and face-to-face interpersonal skills, including the ability to effectively de-escalate difficult client encounters. • Sensitivity to all areas of diversity, not limited to, HIV status, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, and gender identity. • Ability to work well under pressure. Education and Experience Required • Associate's degree or equivalent work experience required; Bachelor's degree preferred. • Knowledge of standard medical office/clinic procedures preferred. • 1-3 years experience in a dental office environment with experience in verifying dental insurance is preferred. • Fluency in Dental Terminology preferred. • Fluency in written and oral Spanish or Amharic required. • Experience working with an ethnically, culturally, and racially diverse work staff preferred; ability to work harmoniously with diverse groups of individuals required. Working Conditions Working conditions for this position are normal for an office environment. Physical Demands • Lifting: No more than 20 lbs. and infrequently. • Movement: Standing and sitting for long periods. Mobility between Whitman-Walker facilities and across/between floors. • Visual: Long periods on a computer. • Concentration: Highly effective concentration is required along with frequent multi-tasking. • Communication: Direct and indirect communication. Written and verbal acuity. Ability to hear and/or communicate in another manner with clients and staff who speak. Manual dexterity to type and dial phone. Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, and gender identity. For accommodation in the application process, please contact Human Resources.

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about. **Job Summary** The Client Development Representative works in collaboration with the Research Models & Services (RMS) sales partners, customer service, and technical services teams. The role is responsible for gathering market intelligence, prospecting new leads and companies within the assigned Sales Team for RMS. Initially, the position will focus on internal collaboration with the opportunity to transition to more client-facing activities. This is a remote-based position. Territory is the Mid-Atlantic. Must be able to work East Coast hours. Key Responsibilities * Maintain a cooperative relationship with the assigned sales team to optimize conversion from qualified opportunities and contacts. * Work closely with cross-functional stakeholders including marketing, product management, project management, and operations within the assigned Sales Team. * Perform extensive datamining using internal and external tools to identify new prospects, emerging biotechs, funding trends, and research focus areas. * Gather data on market trends, competitive products, and analyze competitor activity. * Gain knowledge of customer study needs and applications of Charles River products and services while continuously gathering account intelligence and identifying new sales opportunities through data-driven insights. * Plan, develop, implement, and optimize sales opportunity campaigns. * Collaborate with the extended selling team to position Charles River products and services for market growth or share takeaway. * Maintain CRM database (Salesforce) with updates to sales campaigns, leads, and customer intelligence data. * Assist with special projects and perform other duties as assigned. * Position does not require customer-facing travel, but participation in sales meetings may be required. **Job Qualifications** * Bachelor's degree in a science or technical field required. Animal Science, Veterinary Tech, Biology, Genetics, Molecular Biology, strongly preferred. * 1-3 years of successful sales experience with a technical life science or research related field preferred. AALAS Certifications a plus. * An equivalent combination of education and experience may be accepted as a satisfactory substitute. * Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others. * Outstanding listening, verbal, presentation, and written communication skills. * Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types. Ability to work well with highly educated research scientist customers. * Strong ability to identify customer needs and solutions using Charles River products and services. * Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) * Experience working with Salesforce or a similar CRM database a plus. * Strong business sense, instinct, and personal drive. * Team goal oriented with a focus on achieving team sales performance metrics through personal contribution and teamwork **Compensation Data** The pay range for this position is $21.59/hr. - $31.99/hr. USD. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location. **About Corporate Functions** The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement. **About Charles River** Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years. We're committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility. **Equal Employment Opportunity** Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws. It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_**********. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications. For more information, please visit *************** 231736

YOUR PASSION, ACTIONS & FOCUS is our Strength. Become one of our Contributors! Join the CareTria Team! The Customer Service Representative I (CSR) is an important member of our Contact Center team that creates and maintains customer relationships, understands products and services, researches inquiries, assembles and communicates information, verifies customers' understanding of information, answers and records customer inquiries. Must be able to work the full time hours of Monday-Friday 8:30am -5:00pm ET. Fully remote role. Responsibilities Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, patients, pharmacists, and pharmaceutical sales representatives). Respond to immediate customer questions, requests, concerns and needs. Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat. Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution. Escalate issues according to department protocol. Share feedback and assist management in enhancing the programs in order to provide the best customer service. Maintain accurate data in systems, and update as necessary. Utilize work-flows and scripting materials to inquire and help identify barriers with customers. The above duties are meant to be representative of the position and not all-inclusive. Qualifications High school diploma/GED or equivalent combination of education and experience One (1) year of work experience in a customer service or customer-focused role Experience in a medical or pharmaceutical environment preferred Ability to provide consistently high-quality of customer service required Excellent written and oral communication skills with high level of professionalism Excellent interpersonal, organizational and active listening skills, with an ability to create customer relationships Extensive keyboarding, switching from multiple applications and use of phone Excellent computer skills required, including strong Microsoft Excel capabilities Knipper Health is an equal opportunity employer

States considered: Role Description Professional Services Veterinarian, Veterinary Professional Services DIVISION: Veterinary Professional Services, U.S. Petcare Rx TRAVEL: 50-70% Why did you become a veterinarian? to help pets and their people live healthier happier lives to challenge yourself and continually grow and learn to educate and empower others to make a lasting and REAL difference in the lives of those around you If any of these resonate, YOU need to consider a career at Zoetis! At Zoetis Zoetis' Purpose is to nurture our world and humankind by the advancing care for animals. Zoetis at a glance: Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant. We have a tremendous culture at Zoetis, built on the foundation of our core beliefs: Our colleagues make the difference Always do the right thing Customer obsessed Run it like you own it We are One Zoetis But don't believe us - believe what our colleagues and others are saying about Zoetis! Check out some of the awards and recognitions Zoetis earns CONSISTENTLY! ************************************************ To learn more about Zoetis, and our beliefs ********************************** Our commitment to sustainability: ************************************* Our commitment to Diversity, Equity and Inclusion: *************************************************************************************** As a Zoetis Professional Services Veterinarian, you will lead the widespread adoption of higher standards of care, compassion, and health within the veterinary profession. Educate and influence by giving lectures, facilitating / roundtable discussions on the latest up-to-date information on small animal diseases, Zoetis products / services, medical advancements, practice management topics Be the “voice of the veterinarian” when advising on strategies and educating internal teams (sales and marketing). Be a coach, a trainer, and a leader: you bring the ability to flex your style and communication to the needs of your sales team, colleagues, and peers. Partner with your Area Business Manager to develop and successfully achieve the area's business strategy and objectives. Become a valued advisor to veterinary customers your sales team, peers and colleagues. Help protect and grow the Veterinary Industry, our Zoetis Business and Zoetis Brand. Maintain a commitment to your own personal and professional growth in order to enhance your relevance, impact and engagement. Our professional services veterinarians are inspirational leaders, committed to lifelong learning, promoting best medicine, strengthening the veterinary profession, and to collaborating and investing in others. They are relatable, approachable, trustworthy, motivated & motivating, confident & humble, flexible & change agile, positive and creative. Position Requirements: Doctor of Veterinary Medicine or equivalent degree Current and active veterinary license, in good standing A valid US driver's license 5+ years of experience as a veterinarian in companion animal general clinical practice Curiosity, positivity, and a growth mindset Excellent interpersonal and communication skills Willingness and ability to travel for work. 60-80% travel will vary with the specific geography (business area) this role supports. (Further details available from hiring manager) This role will include support for Alaska as well. Some Unique Benefits we offer: Ongoing training and professional development determined by and with YOU. Educational Assistance program Generous Paid vacation and holidays 401k match, profit sharing, Health Savings Account Zoetis values a diverse workforce and workplace and is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, veteran status or disability. Lead with Science. Lead with Passion. As a Zoetis Professional Services Veterinarian, you can help more animals that you ever thought possible, Click below to learn more: Raising the Standards of Pet Care: Zoetis Professional Services Veterinarian **************************** The US base salary range for this full-time position is $120,000-$160,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. (This position is also eligible for short-term incentive compensation and long-term incentives) In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Responsibilities The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area. Job Title: Ambulatory Service Representative II - Clinic Support Location: Main Campus Department: Clinic Support Job Type: Full Time Salary Range: $39,179 - $48,397 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.) Qualifications Education Required: High School diploma or G.E.D. Preferred: Associate or bachelor's Degree in related field Experience Required: 1+ years of direct face to face customer service experience. 1+ years of cash handling or collections experience. 6 months experience in a customer facing role within a medical office, healthcare setting or other service- related industry. OR 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience. Preferred: 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing. 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans. 1+ years of cash handling or collections experience in a medical office setting. 2+ years of direct face to face customer service experience. License(s) Required: N/A Preferred: N/A Special Skills Required: Experience with computers and Windows-based software including Word and Excel. Excellent verbal and written communication skills. Basic Math ability. Knowledge of customer service principles and practices. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Preferred: EMR/Epic experience. Basic calculator skills. Other Required: Fluent in English, verbal and written. Professional demeanor, appearance, and grooming. Preferred: Bilingual- English/Spanish Working Environment: Office About Us Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston's fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. Why Kelsey-Seybold Clinic? Medical, Vision, and Dental Tuition Reimbursement Company Matching 401K Employee Reward and Recognition Program Paid time off for vacation, sick, and holidays Employee Assistance Program Continuing Medical Education allowance

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team. **The primary activities include:** + Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company's vaccine attribute in accordance with product labeling, and CDC and professional society recommendations. + Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals. + Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company's promotional materials. + Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio. + Assisting customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ. + Regularly monitoring their business performance against objectives using company provided tools. + Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company's policies, standards, and ethics. + Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines. **Specifically:** + Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs. + For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates. **Territory Information:** + This territory covers Denton, Flower Mound, and Gainesville, TX and surrounding area. + The ideal location to reside is within this territory. + Travel (%) varies based on candidate's location within the geography. **Position Qualifications:** **Education:** Bachelor's Degree with 0-3 years Sales experience **OR** a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices). **Required Skills:** + Demonstrated aptitude to excel in current or previous educational or professional roles + Ability to work both independently and within a team environment + Strong organizational and time management skills + Excellent interpersonal and communication skills **Other Requirements:** + Valid Driver's license **Preferred Skills/Experience:** + Ability to convey technical concepts accurately and clearly + Prior experience working in a technical/scientific field or healthcare environment + Previous sales, account management, consultative, or customer service experience + Experience developing and executing a plan for engaging customers and meeting customer needs + Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations + Ability to analyze metrics to assess progress against objectives + Vaccine's experience **Required Skills:** Account Management, Account Management, Business Management, Business Opportunities, Business Performance Management, Business Reviews, Customer Accounts, Customer Experience Design, Customer Experience Management, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Service Management, Customer Strategy, Health Economics, Interpersonal Relationships, Lead Generation, Managed Care, Market Analysis, Medical Affairs, Product Knowledge, Sales Forecasting, Sales Metrics, Sales Operations, Sales Pipeline Management, Sales Presentations {+ 4 more} **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $79,200.00 - $124,700.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 02/6/2026 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R382181

Who is ScriptPro?

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The primary activities include: + Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs + Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information + Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities + For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer + Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through + Shares learning and best practices from one customer to help other customers meet their needs + Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience) + Provides input into resource allocation decisions across customers + Identifies and selects programs/services available in the library of our Company's "resources" to address customer needs + Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs + Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders + Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs + Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions) + Influences beyond their specific geography or product area + Implements approved resources, programs and messages to address customer and company needs. + Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract. **Territory Information:** + This territory covers the Greater Cleveland area. + The selected Sales Representative must reside within the territory. + Overnight travel may be required. + Travel (%) varies based on candidate's location within the geography. **Qualifications** **Education Minimum Requirements:** + Bachelor's Degree with 3 (36 months) or more years Sales experience **OR** a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). **Required:** + Prior experience working in a scientific field or healthcare environment + Previous sales experience + Prior experience developing new business opportunities with existing customers + Experience establishing new customer relationships + Understanding of our Company's products and therapeutic areas + Consistent performer in most competency areas + Valid Driver's license **Preferred:** + Prior consulting or customer service experience + Experience developing and executing a plan for engaging customers and meeting customer needs + Understanding of Headquarter operations + Ability to analyze metrics to assess progress against objectives + Hospital/Institutional Sales experience Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide. **Required Skills:** Account Planning, Adaptability, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Sales Calls, Sales Metrics, Sales Operations, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $106,200.00 - $167,200.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 02/4/2026 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R381866

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy, and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The primary activities include: + Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs + Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information + Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities + For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer + Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through + Shares learning and best-practices from one customer to help other customers meet their needs + Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience) + Provides input into resource allocation decisions across customers + Identifies and selects programs/services available in the library of our Company's "resources" to address customer needs + Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs + Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders + Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs + Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions) + Influences beyond their specific geography or product area + Implements approved resources, programs and messages to address customer and company needs. + Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract. This territory covers Chicago North. The selected Sales Representative must reside within the territory. **Qualifications** **Education Minimum Requirements:** Bachelor's Degree with 3 (36 months) or more years Sales experience **OR** a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). **Required:** + Prior experience working in a scientific field or healthcare environment + Previous sales experience + Prior experience developing new business opportunities with existing customers + Experience establishing new customer relationships + Understanding of our Company's products and therapeutic areas + Consistent performer in most competency areas + Valid Driver's license **Preferred:** + Prior consulting or customer service experience + Experience developing and executing a plan for engaging customers and meeting customer needs + Understanding of Headquarter operations + Ability to analyze metrics to assess progress against objectives + Hospital/Institutional Sales experience Overnight travel may be required. Travel (%) varies based on candidate's location within the geography. Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide. \#MSJR **Required Skills:** Account Management, Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics, Sales Operations {+ 4 more} **Preferred Skills:** Collaborating, Communication, Customer Interactions, Customer Relationship Management (CRM), Sales Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $106,200.00 - $167,200.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 25% **Flexible Work Arrangements:** Remote **Shift:** 1st - Day **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 01/26/2026 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R380492

The HIV Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Company's values and standards as governed by our policies and ensuring that our Company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies. **Territory Information:** + This position will cover Atlanta, GA. + The ideal location to reside is within this territory or within a reasonable commuting distance to workload center. + Travel (%) varies based on candidate's location within the geography. **Primary Responsibilities:** · Communicates product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs. · Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information. · Within select customer accounts, acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities. · For select customer accounts/HCPs, coordinates with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer. · Shares learnings and best-practices from one customer to help other customers meet their needs. · Demonstrates a focus on better health outcomes (considers the HCP & patient experience). · Provides input into resource allocation decisions across customers. · Identifies and selects programs/services available in the library of our "resources" to address customer needs. · Maintains current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders. · Influences beyond their specific geography or product area. · Embraces and maximizes new technological capabilities and channels to engage customers. · Engages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation. **Virology Specific:** The Virology Customer Representative demonstrates the ability to execute at each stage of the sales process. He/she creates a compelling and logical rationale in positioning our Company's Virology products versus the competition by focusing on appropriate patient types and use of supportive approved resources. · Demonstrates the ability to stay ahead of market trends, assesses impact of dynamics on current business state and makes proactive recommendations to meet the future needs of the business. Demonstrates innovation, resilience and is able to adapt to ambiguous/evolving business environments. · Demonstrates advanced ability to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to position Virology products and collaborates with customers on focused and customized business strategy. · Demonstrates the ability to identify customer/market segments and industry conditions in local market. Special emphasis on Specialty Pharmacy to leverage business opportunities and understanding of Virology products distribution channels/challenges. · Demonstrates the ability to drive results by appropriately managing the total Virology product portfolio by prioritizing individual opportunities and plan execution through customer segmentation, targeting and business analysis. · Articulates the complexities of the HIV payer environment, recognizing the role each stakeholder plays in the ability to access our company's Virology product portfolio. · Demonstrates the ability to apply understanding of account needs and inter-dependencies in order to develop and execute account plans. Collaborates and models teamwork with extended members of the Virology Account Team (CLs, CTLs, Managed Care, Marketing) in the development of long-term account plans and customer centric solutions to improve value for both customers and patients. · Demonstrates the ability to embrace and maximize current and future technological capabilities and multi-channel opportunities to engage customers. · Demonstrates high-level collaboration skills to optimally maximize customer interactions and territory management with cross-functional Virology and non-Virology stakeholders such as Community Liaisons, IDS executives, fellow District members etc. · Demonstrates the ability to forge and manage business relationships with difficult to access customers in a "no sample" environment. · Demonstrates ability to function effectively and employ a "business owner mindset" during business cycles undergoing a high-degree of change, including flexing across customer segments, product portfolios, and working in flexible matrix configurations. · Demonstrates high-level compliance with all Company policies and procedures. **Position Qualifications:** · Bachelor's Degree with 2-6 years Sales experience **OR** a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). · Valid Driver's license. **Preferred Experience and Skills:** · Minimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience. · Preference for specialty sales experience across multiple specialty markets with a preference for launch experience. · Experience in pharma, biotech or medical device sales. · Demonstrated experience developing and executing plans for engaging customers and meeting customer needs. · Demonstrated success in establishing, developing and maintaining relationships. · Prior experience working in a highly regulated industry or environment where compliance to laws and policies is critical. · Account experience working in complex hospital systems, teaching Institutions and community hospitals. · Demonstrated skill set to identify account inter-dependencies and build partnerships with key stakeholders/departments. · Experience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders. · Current disease state customers acknowledge individual as a trusted and reliable representative. · Experience interacting with scientific thought leaders and developing advocates across an adoption continuum. · Demonstrated ability to develop customer relationships in a challenging-to-access or "no sampling" environment. · High level of business acumen and account management skills. · Current relationships with key opinion leaders within designated account preferred. · Leadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information. · Understanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment. **Required Skills:** Account Management, Account Management, Account Planning, Adaptability, Business Analysis, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Devices, Medical Virology, Pharmaceutical Sales Training, Product Information, Resource Allocation, Sales Calls, Sales Metrics, Sales Operations, Sales Pipeline Management {+ 5 more} **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $106,200.00 - $167,200.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 02/4/2026 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R382000

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. **The primary activities include:** + Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs + Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information + Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities + For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer + Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through + Shares learning and best-practices from one customer to help other customers meet their needs + Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience) + Provides input into resource allocation decisions across customers + Identifies and selects programs/services available in the library of our Company's "resources" to address customer needs + Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs + Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders + Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs + Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions) + Influences beyond their specific geography or product area + Implements approved resources, programs and messages to address customer and company needs. + Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract. **Territory Information:** + This is a field-based sales role responsible for covering the West Palm Beach, FL territory including but not limited to Melbourne to Delray Beach. + This territory may also include surrounding towns, suburbs, and other nearby communities + Travel (%) depends on the needs of the territory and where the selected candidate resides. **Qualifications** **Education Minimum Requirements:** + Bachelor's Degree with 3 (36 months) or more years Sales experience **OR** a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). **Required:** + Prior experience working in a scientific field or healthcare environment + Previous sales experience + Prior experience developing new business opportunities with existing customers + Experience establishing new customer relationships + Understanding of our Company's products and therapeutic areas + Consistent performer in most competency areas + Valid Driver's license **Preferred:** + Prior consulting or customer service experience + Experience developing and executing a plan for engaging customers and meeting customer needs + Understanding of Headquarter operations + Ability to analyze metrics to assess progress against objectives + Hospital/Institutional Sales experience **Required Skills:** Accountability, Accountability, Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Design, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics {+ 5 more} **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $104,200.00 - $163,900.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 01/26/2026 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R375494

A Clinical Outreach Representative is responsible for marketing efforts in a specific region as assigned to them by the Regional Director of Clinical Outreach. Within this specific region, they are to increase awareness of Discovery Behavioral Health, the division they represent, and the specific brand they have been hired for. Outreach representatives are to develop referral sources, maintain relationships internally and externally, and ultimately drive admissions to the organization. Essential Job Functions: * Creating and executing regional strategic marketing plans. * Increase referrals and admissions for continued company growth. * Develop and maintain referral relationships amongst various healthcare professionals. * Maintain activity levels equating to 85 field meetings including 5 onsite tours, 3 in-services per month or as assigned by the Regional Director of Clinical Outreach. * Contribute to referral and admissions prospects goals as identified by the Regional Director of Clinical Outreach. * Maintain Sales Force database and activity record * Add new contacts into Sales Force: all contact information, regional assignment, and categorize, update accounts when necessary. * Keep activities and events logged appropriately in Sales Force. * Complete weekly and end of month reports in a timely manner: mileage reports, credit card reports, end of month reporting, and other reports as identified by Regional Director. * Assist Regional Director/Territory Manager in identifying new opportunities for marketing efforts: direct mail, online, and community based. * Facilitate and support communication between outreach and admissions, outreach and clinical, outreach and management. * Facilitate and support communication between referral sources and admissions, referral sources and clinical, and referrals throughout Discovery Behavioral Health as a whole. Knowledge, Education, Experience: * Bachelor's degree (B.A.) from four-year college or university * At least three years of experience working in direct outreach or clinical experience in the mental health field

We are searching for candidates with strong communication skills to fill our vacancy of Customer Service Representative! Customer Service Representative Responsibilities will include: Onboard new clients and ensure a smooth transition to the product or service Act as a primary point of contact for customers and provide ongoing support Build strong relationships with clients and understand their business goals and objectives Conduct regular check-ins and provide proactive solutions to customer issues Collaborate with cross-functional teams such as sales, marketing, and product to ensure customer satisfaction Analyze customer data and provide insights and recommendations to improve their experience Educate customers on new features and updates to the product or service Renew customer contracts and identify opportunities for upselling and cross-selling What We Offer: Clear path for career advancement We believe in promoting from within, there are opportunities to move to different positions within the company or up the ladder Who We Are Looking For: Customer Service Representatives will meet the standard of outstanding customer service while establishing strong client relationships. We do this by dealing with customer needs and challenges with speed and professionalism. Customer Service Qualifications: Positive, uplifting attitude High school diploma or GED required Approachable and helpful personality Student Mentality Able to commute to Washington DC Proven experience in customer service or a related field is preferred but not always required Persons with Experience in the following areas should apply: Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthily, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams. Job Summary The Client Services Department is WWH's centralized patient interfacing department. Responsible for assisting patients in the medical, dental, behavioral health, and other areas across the health center with accessing care. This position will be responsible for handling all dental client-facing duties ranging from scheduling patients for appointments, inputting patient data into eCW, and other related tasks. Primary Essential Duties * Greets clients and visitors as soon as they arrive, makes clients and visitors feel welcomed, and refers callers to the appropriate parties in a courteous and professional manner. * Completes registration of new patients/clients. Ensure a general consent form is signed prior to care being rendered. * Schedule dental clients for services in eCW and using Open Dental software. * Confirm dental insurance coverage is active. * Notify Billing, Insurance Verification Specialist, and Public Benefits departments of changes in client insurance coverage. * Review the dental cost of services and discuss financial treatment plan options for services with patients. * Set up ASL and language interpreters for dental appointments as patient needs arise. * Check clients in and out, schedule and re-schedule clients for future appointments. Verify patient identity and insurance at each client encounter. * Perform claim data functions. * Obtain patient demographic information at check-in. * Obtain patient payments at check-in. * Distribute any telephone encounters to the appropriate department in eCW * Ensure the Release of Information form is fully and accurately completed. * Complete Dental Prior Authorization as needed. * Provide knowledgeable program-specific or generalized information about Whitman-Walker to callers and internal parties. * Maintain the reception area in a clean, orderly manner. Maintain the client waiting area and entry hallways free of litter, and assure handouts and/or magazines are maintained in an orderly manner. * Help clients in distress by following procedures to request emergency assistance. * Maintain client confidentiality in compliance with HIPPA including demographic and financial information. * Serves as backup to the teammate as coverage is needed. * Oversee internal correspondence from patients to staff and vice versa. * Ensure the readiness of the reception area for each working day. * Notify the Manager of office supplies required for front desk activities. * Notify the Manager of malfunctioning office equipment, lighting, or supplies needed. * Other duties as assigned. Budget Responsibilities No direct budget responsibility. Management Responsibilities No direct management responsibility. Knowledge, Skills, and Talents Required * Self-motivation, flexibility, and the ability to provide support in a fast-paced clinic environment. * Ability to multi-task. * Ability to communicate in an effective and professional manner with clients and staff members. * Excellent telephone and face-to-face interpersonal skills, including the ability to effectively de-escalate difficult client encounters. * Sensitivity to all areas of diversity, not limited to, HIV status, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, and gender identity. * Ability to work well under pressure. Education and Experience Required * Associate's degree or equivalent work experience required; Bachelor's degree preferred. * Knowledge of standard medical office/clinic procedures preferred. * 1-3 years experience in a dental office environment with experience in verifying dental insurance is preferred. * Fluency in Dental Terminology preferred. * Fluency in written and oral Spanish or Amharic required. * Experience working with an ethnically, culturally, and racially diverse work staff preferred; ability to work harmoniously with diverse groups of individuals required. Working Conditions Working conditions for this position are normal for an office environment. Physical Demands * Lifting: No more than 20 lbs. and infrequently. * Movement: Standing and sitting for long periods. Mobility between Whitman-Walker facilities and across/between floors. * Visual: Long periods on a computer. * Concentration: Highly effective concentration is required along with frequent multi-tasking. * Communication: Direct and indirect communication. Written and verbal acuity. Ability to hear and/or communicate in another manner with clients and staff who speak. Manual dexterity to type and dial phone. Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, and gender identity. For accommodation in the application process, please contact Human Resources.

Our Oncology organization is committed to improving the lives of patients with cancer and our multi-billion-dollar immunotherapy program has helped thousands of patients in just a few short years. As we continue to grow and define the Oncology market of the future, we are looking for dynamic, entrepreneurial individuals who thrive in a team environment and are driven to succeed! The Oncology Sales Representative is a key member of our customer facing organization and is responsible for partnering with customers to address identified needs, educating key stakeholders about our leading immunotherapy compound, and communicating our vision to the larger Oncology community. + This is a field-based sales position that will cover the Pittsburgh, PA territory. + Major areas of the territory include 1.5 hr. radius around Pittsburgh (Meadville, Clarion Greensburg, Washington PA. + The selected candidate must reside within the territory and be willing to travel. + Travel (%) varies based on candidate's location within the geography. **Key Responsibilities include and may not be limited to:** + Demonstrate in-depth knowledge of how to create a compelling and logical rationale for the value of products and how to contrast, compare, and position our company brand(s) versus competition using appropriate resources in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information. + Act as primary point of contact for customer. Meet with key customers/personnel to understand practice structure, business model, and key influencers. + Possess knowledge of cancer staging and possible treatment options and dosing schedules associated with different tumors/diseases, with comprehensive understanding of the impact of those options on the patient. Must understand impact and use of clinical trials in multiple tumor types/therapies, both in impact on promoted products and in practice behavior of the account. + Ability to analyze and identify trends in a complex buying environment. This includes the multiple channels of drug distribution, Oncology GPO's, wholesalers, and specialty pharmacies. Review and evaluate patterns for products purchased and prescribed, outpatient vs in-patient infusion, as part of hospital contract, etc. + Demonstrate ability to understand complex account interdependencies to develop both short- and long-term account plans in conjunction with a wide array of stakeholders, proactively working with the account team and supervisor (known as the Customer Team Leader) to effectively execute the account plan. Share learnings and best-practices from one customer to help other customers meet their needs. + Influence beyond their specific geography or product area demonstrate advanced ability to ask strategic, insightful questions to obtain information on customer needs from all stakeholders in oncology accounts, using the insights to position our company Oncology brands and collaborate with customers on a customized strategy. + Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across our company's divisions and functional areas; ensure integration with the Key Account Manager, Nurse Educator, Field Reimbursement Associate, Medicare Account Executive, and other key stakeholders to share key customer learnings and support customer needs. **Position Qualifications:** **Minimum Requirements:** + Bachelor's degree with at least 6 years of sales experience OR a minimum of high school diploma with at least 8 years of equivalent experience. + Equivalent experience can be professional sales experience, work experience in the healthcare/scientific field with oncology experience being strongly preferred (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience. + Valid driver's license and able to drive a vehicle. + Travel the amount of time the role requires, including overnight travel 10 - 15%. + Reside in or within a reasonable distance to the district. **Preferred Experience and Skills:** + 2+ years of oncology field-based experience selling an oncology therapeutic to oncology customers. + Oncology field sales or clinical oncology experience. + Documented history of strong performance in a sales/marketing or oncology clinical role. MSJR oncosales **Required Skills:** Accountability, Account Management, Account Planning, Adaptability, Customer-Focused, Customer Handling, Interpersonal Relationships, Lead Generation, Lead Generation Management, Market Analysis, Product Knowledge, Sales Account Management, Sales Operations, Sales Pipeline Management, Sales Reporting, Sales Services, Strategic Customer Development, Strategic Thinking **Preferred Skills:** Oncology, Oncology Nursing, Oncology Sales, Pharmaceutical Sales Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $142,400.00 - $224,100.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 25% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** N/A **Job Posting End Date:** 01/24/2026 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R380952

Grow and accelerate your career with our Oncology Sales organization and join a team that's driven to make an impact on cancer patients! We take a customer-centric approach by leveraging emerging digital technologies and data analytics to better understand our patients' needs. Developing your career with us will allow you to join a group of passionate professionals, driven by purpose and determined to help save and improve lives. Help us continue to grow and define the oncology market of today and tomorrow with a driven, customer-focused, and collaborative team. As an Oncology Sales Representative, you will be a key member engaging with customers to address identified needs, educating key stakeholders about our oncology products, communicating with the broader oncology community, and actively working to achieve or exceed assigned sales goals within your territory. + This is a field-based sales position that is responsible for the South Jersey territory. + This territory includes South Jersey. + Candidates must be willing to travel to visit with customers in-person and for national sales meetings/industry conferences. + Travel (%) and overnight requirements vary based on candidate location. **Key responsibilities include and may not be limited to:** + Working with the other team members in the territory, attain or exceed the assigned sales goals for the geography. + In collaboration with territory counterparts, ensure customers have a seamless experience with our company's Oncology, meet with key stakeholders to understand practice structure, business model, and key influencers, while building business relationships and trust to uncover and comprehend their needs. + In customer engagements, employ approved resources and messaging to communicate a compelling, patient-centered rationale for our company's Oncology products in their indicated uses. + Possess knowledge of the workings of the extended care team/multidisciplinary team, cancer staging, possible treatment options, pathways, and guidelines associated with different tumors/diseases, recognizing the impact of those options on patients. + Analyze and identify trends in a complex buying environment, including multiple channels of drug distribution (Oncology group purchasing organizations, wholesalers, and specialty pharmacies). + Review and evaluate patterns for products purchased and prescribed (outpatient vs in-patient infusion, as part of hospital or GPO contract, etc.) + Comprehend complex accounts and local market interdependencies to proactively develop and execute short- and long-term plans in collaboration with the local team and district manager (known as the Oncology Customer Team Leader). + Ask insightful questions to understand customer priorities and needs to support engaging and relevant conversations about the product portfolio. + Ensure a consistent customer experience across our Company's division and functional areas and share key learnings to support customer needs by effectively communicating and collaborating with the in-scope customer team: Customer Team Leader, Key Account Manager, Nurse Educator, Field Reimbursement Associate, Medicare Account Executive, and more. **Qualifications:** **Minimum Requirements:** + Bachelor's degree with at least 6 years of sales experience OR a minimum of high school diploma with at least 8 years of equivalent experience. + Equivalent experience can be professional sales experience, work experience in the healthcare/scientific field with oncology experience being strongly preferred (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience. + Valid driver's license and able to drive a vehicle. + Travel the amount of time the role requires, including overnight travel 10 - 15%. + Reside in or within a reasonable distance to the district. **Preferred Experience and Skills:** + 2+ years of oncology field-based experience selling an oncology therapeutic to oncology customers. + Oncology field sales or clinical oncology experience. + Documented history of strong performance in a sales/marketing or oncology clinical role. MSJR oncosales **Required Skills:** Account Management, Adaptability, Business Relationship Building, Business Relationship Management (BRM), Customer Engagement, Customer Relationship Management (CRM), Interpersonal Relationships, Lead Generation, Oncology, Product Knowledge, Sales Forecasting, Sales Operations, Sales Organizations, Sales Reporting, Sales Training, Strategic Planning, Team Planning **Preferred Skills:** Oncology Nursing, Oncology Sales Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $142,400.00 - $224,100.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 25% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** N/A **Job Posting End Date:** 01/31/2026 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R380990

The Associate Sales Representative provides short-term territory coverage under the direction of a Region Business Manager. This role involves planning and executing sales activities, delivering presentations to healthcare professionals, and using approved marketing materials to drive product awareness and sales. The position requires frequent travel (80%+), including overnight stays, and candidates must live near a major airport. Responsibilities also include maintaining compliance with reporting and regulatory standards, participating in training, and supporting business planning efforts. Essential Functions: * Under close supervision of the RBM, achieve all territory management, call activity goals and performance objectives for geographical assignment(s) including but not limited to call activity, sample and resource utilization, target reach and frequency, and sales performance. * Under close supervision of the RBM, maintain proficient knowledge of promoted product disease states and indications. * Deliver proficient sales presentations to a defined list of current and prospective customers with a frequency based on assigned call goals. Implement the Amneal selling model and process principles, including the DiSC personality profile when engaging with customers. * Complete pre and post call analysis which positively impacts customer interactions. * Regularly review and analyze all available sales data and utilize developmental budget funds * Under close supervision of the RBM, adhere to all compliance policies and guidelines. * Develop a daily call schedule to ensure efficient and comprehensive coverage of territory which may include a certain number of calls per day/week. * Under close supervision of the RBM, complete administrative reports and meet related deadlines. Ensure proper safeguarding and care for company assets (laptop, iPad, fleet vehicle. etc.). * Maintain the stated expectations of number of calls per day defined as face-to-face interactions, with healthcare providers focusing on top target customers. * Enter calls immediately into Veeva System via iPad and check/respond to email daily.

The Sales Representative (SR) for Primary Care is responsible for promoting and selling primary care product(s) to healthcare providers, driving sales performance in alignment with business goals within the assigned territory. This includes driving demand, clinical education and sales by developing, coordinating, and implementing a strategic business plan for Primary Care Physicians. The position reports to the District Manager and will collaborate closely with Marketing, Market Access, and other internal partners, as appropriate, to drive sales results. The span of coverage will be within the Washington, DC territory. This role requires strong interpersonal skills, a deep understanding of the healthcare market, and the ability to meet and exceed sales targets. Responsibilities Effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients Function independently with sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations Build and develop professional relationships with (but not limited to) primary care healthcare professionals, pharmacy staff, within assigned customers and territory Develop and maintain in-depth knowledge of market, demographic, and managed care information relative to assigned territory Drive appropriate utilization of approved primary care product(s); the incumbent will work closely with cross-functional partners to generate pull-through within local payers, community HCPs, etc. Work with District Sales Manager and Regional Sales Director to develop a local strategy and business plan to generate high-performing sales in assigned territory Capitalize on formulary approvals and other opportunities through effective implementation of targeting plans by using a wide variety of promotional, digital, personnel resources and analytical tools to enhance effectiveness in assigned sales territory, based on local assessment of customer needs. Leverage expertise and knowledge of primary care marketplace, applicable competitors, industry and cross-functional activities/plans to anticipate and effectively manage business opportunities and challenges Provide special education to healthcare providers through appropriate programs that fall within Shionogi's guidelines Provide relevant, thoughtful input to other commercial colleagues (e.g. sales leadership, regional account managers) in regard to strategic and tactical planning for territory, area, and region Prioritize time and effort to ensure optimal coverage of appropriate physician targets based on opportunity and potential through in-person and virtual discussions Understand fully the assigned customers' product and business needs and works to meet those needs while adhering to all of Shionogi company ethics and compliance standards Anticipate potential barriers to achievement of goals and proposes responsible solutions for success Handle customer objections effectively and exceed customer expectations with the value they bring to physicians. Occasionally will be called on to share your exemplary skills with others in the region in a training capacity Leverage and embrace emerging technologies to enhance performance, while continuously striving to improve your proficiency Understand and comply with pharmaceutical industry guidelines and regulations and apply high ethical standard in day-to-day work Minimum Job Requirements Qualifications BS/BA degree required Minimum 3+ years of experience in pharmaceutical, medical device preferred or related transferrable sales experience Proven track record of consistent high performance in a sales-focused role or other relevant experience Proven track record in developing long-standing relationships with customers Ability to work independently and manage multiple clients Strong understanding of the primary care market and healthcare industry highly preferred Demonstrated ethical behavior and compliance with company policies and applicable laws Knowledge of the medical, healthcare or pharmacy industry and skills in clinical is preferred Product launch experience is a plus Knowledge of territory and relationships with key stakeholders already established is a plus Proficiency in Veeva CRM, Microsoft Teams, Outlook, and calendar-based call planning tools is a plus Marketing and other commercial experiences with an understanding of financial processes, Market Access, Project Management skills and knowledge of the Regulatory environment within biotech/pharma industry is a plus Competencies Possess strong written, organization, administrative and communication skills Excellent judgment and decision-making skills Excellent presentation and negotiation skills Proven ability to receive effective feedback and redirect performance Results oriented with demonstrated time management skills Ability to learn, analyze, understand and convey complex information Ensures compliance with all corporate and industry policies and regulations Effective prioritization, flexibility and change management in a dynamic environment Focuses on customer excellence; actively seeks to discover and meet the needs of internal and external customers by building relationships and delivering innovative solutions Develops positive and mutually beneficial relationships internally, to meet and exceed all Company access goals Proactively takes ownership of situations with a can-do approach Advanced business analytical skills to identify trends opportunities and threats Ability to problem solve and determine actions to drive business or overcome challenges Ability to utilize corporate reporting tools and technology or overcome challenges Ability to utilize corporate reporting tools and technology Other Requirements Ability to comply with any customer credentialing and safety requirements (e.g., up-to-date vaccinations, trainings) Complete full onboarding curriculum including clinical modules, CRM documentation, and call standards Pass live call certification and mock objections during training Attend refresher meetings on product and disease-state updates Significant field travel (approximately 80%) which can include some overnight and/or weekend work Valid driver's license with a clean driving record and ability to pass a complete background check Must have valid licenses and credentialing required to conduct business in assigned territory Driving in a safe manner to required meetings and appointments Ability to drive or fly to target accounts, customers, meetings and conventions Additional Information The base salary range for this full-time, field-based position is $110,000-$140,000. Individual pay is determined by several factors, which include but are not limited to: job-related skills, experience, and relevant education or training. The range does not include the comprehensive benefits, vehicle allowance, bonus, long-term incentive, or any additional compensation that may be associated with this role. EEO Shionogi Inc. is an equal opportunity employer supporting individuals with disabilities and veterans. All qualified applicants will receive equal consideration for employment opportunities based on valid job requirements without regard to race, color, religion, sex (including pregnancy), marital status, national origin, age, ancestry, citizenship, disability, genetic information, status as a disabled veteran, a recently separated veteran, Active Duty Wartime or Campaign Badge Veterans, and Armed Forces Service Medal Veterans, or any other characteristic protected by applicable law. It is the policy of Shionogi Inc. to undertake affirmative action for protected veterans and individuals with disabilities in compliance with all federal, state, and local requirements to recruit a diverse pool of protected veteran and individuals with disabilities applicants and to ensure that our employment practices are, in fact, non-discriminatory. If you are qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request accommodations by calling ************ or by sending an email to ***********************.

The Sales Representative (SR) for Primary Care is responsible for promoting and selling primary care product(s) to healthcare providers, driving sales performance in alignment with business goals within the assigned territory. This includes driving demand, clinical education and sales by developing, coordinating, and implementing a strategic business plan for Primary Care Physicians. The position reports to the District Manager and will collaborate closely with Marketing, Market Access, and other internal partners, as appropriate, to drive sales results. The span of coverage will be within the Washington, DC territory. This role requires strong interpersonal skills, a deep understanding of the healthcare market, and the ability to meet and exceed sales targets. Responsibilities * Effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients * Function independently with sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations * Build and develop professional relationships with (but not limited to) primary care healthcare professionals, pharmacy staff, within assigned customers and territory * Develop and maintain in-depth knowledge of market, demographic, and managed care information relative to assigned territory * Drive appropriate utilization of approved primary care product(s); the incumbent will work closely with cross-functional partners to generate pull-through within local payers, community HCPs, etc. * Work with District Sales Manager and Regional Sales Director to develop a local strategy and business plan to generate high-performing sales in assigned territory * Capitalize on formulary approvals and other opportunities through effective implementation of targeting plans by using a wide variety of promotional, digital, personnel resources and analytical tools to enhance effectiveness in assigned sales territory, based on local assessment of customer needs. * Leverage expertise and knowledge of primary care marketplace, applicable competitors, industry and cross-functional activities/plans to anticipate and effectively manage business opportunities and challenges * Provide special education to healthcare providers through appropriate programs that fall within Shionogi's guidelines * Provide relevant, thoughtful input to other commercial colleagues (e.g. sales leadership, regional account managers) in regard to strategic and tactical planning for territory, area, and region * Prioritize time and effort to ensure optimal coverage of appropriate physician targets based on opportunity and potential through in-person and virtual discussions * Understand fully the assigned customers' product and business needs and works to meet those needs while adhering to all of Shionogi company ethics and compliance standards * Anticipate potential barriers to achievement of goals and proposes responsible solutions for success * Handle customer objections effectively and exceed customer expectations with the value they bring to physicians. Occasionally will be called on to share your exemplary skills with others in the region in a training capacity * Leverage and embrace emerging technologies to enhance performance, while continuously striving to improve your proficiency * Understand and comply with pharmaceutical industry guidelines and regulations and apply high ethical standard in day-to-day work Minimum Job Requirements Qualifications * BS/BA degree required * Minimum 3+ years of experience in pharmaceutical, medical device preferred or related transferrable sales experience * Proven track record of consistent high performance in a sales-focused role or other relevant experience * Proven track record in developing long-standing relationships with customers * Ability to work independently and manage multiple clients * Strong understanding of the primary care market and healthcare industry highly preferred * Demonstrated ethical behavior and compliance with company policies and applicable laws * Knowledge of the medical, healthcare or pharmacy industry and skills in clinical is preferred * Product launch experience is a plus * Knowledge of territory and relationships with key stakeholders already established is a plus * Proficiency in Veeva CRM, Microsoft Teams, Outlook, and calendar-based call planning tools is a plus * Marketing and other commercial experiences with an understanding of financial processes, Market Access, Project Management skills and knowledge of the Regulatory environment within biotech/pharma industry is a plus Competencies * Possess strong written, organization, administrative and communication skills * Excellent judgment and decision-making skills * Excellent presentation and negotiation skills * Proven ability to receive effective feedback and redirect performance * Results oriented with demonstrated time management skills * Ability to learn, analyze, understand and convey complex information * Ensures compliance with all corporate and industry policies and regulations * Effective prioritization, flexibility and change management in a dynamic environment * Focuses on customer excellence; actively seeks to discover and meet the needs of internal and external customers by building relationships and delivering innovative solutions * Develops positive and mutually beneficial relationships internally, to meet and exceed all Company access goals * Proactively takes ownership of situations with a can-do approach * Advanced business analytical skills to identify trends opportunities and threats * Ability to problem solve and determine actions to drive business or overcome challenges * Ability to utilize corporate reporting tools and technology or overcome challenges * Ability to utilize corporate reporting tools and technology Other Requirements * Ability to comply with any customer credentialing and safety requirements (e.g., up-to-date vaccinations, trainings) * Complete full onboarding curriculum including clinical modules, CRM documentation, and call standards * Pass live call certification and mock objections during training * Attend refresher meetings on product and disease-state updates * Significant field travel (approximately 80%) which can include some overnight and/or weekend work * Valid driver's license with a clean driving record and ability to pass a complete background check * Must have valid licenses and credentialing required to conduct business in assigned territory * Driving in a safe manner to required meetings and appointments * Ability to drive or fly to target accounts, customers, meetings and conventions Additional Information The base salary range for this full-time, field-based position is $110,000-$140,000. Individual pay is determined by several factors, which include but are not limited to: job-related skills, experience, and relevant education or training. The range does not include the comprehensive benefits, vehicle allowance, bonus, long-term incentive, or any additional compensation that may be associated with this role. EEO Shionogi Inc. is an equal opportunity employer supporting individuals with disabilities and veterans. All qualified applicants will receive equal consideration for employment opportunities based on valid job requirements without regard to race, color, religion, sex (including pregnancy), marital status, national origin, age, ancestry, citizenship, disability, genetic information, status as a disabled veteran, a recently separated veteran, Active Duty Wartime or Campaign Badge Veterans, and Armed Forces Service Medal Veterans, or any other characteristic protected by applicable law. It is the policy of Shionogi Inc. to undertake affirmative action for protected veterans and individuals with disabilities in compliance with all federal, state, and local requirements to recruit a diverse pool of protected veteran and individuals with disabilities applicants and to ensure that our employment practices are, in fact, non-discriminatory. If you are qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request accommodations by calling ************ or by sending an email to ***********************.