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  • ServiceNow Manager

    Herc Rentals 4.4company rating

    Bonita Springs, FL jobs

    Job Type: Full-time Company: Herc Rentals If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025. Job Purpose The Manager, ServiceNow Platform is responsible for overseeing the overall IT strategic direction, project execution and service delivery of the platform. The Manager will oversee the ServiceNow application delivery services, planning, development, and deployment strategy, including defining the goals and timelines for ServiceNow projects & enhancements. The Manager will ensure reliable and accurate technical solutions are delivered to our partners by using knowledge of ServiceNow architecture and best practices, coupled with a deep understanding of Herc Rental's business processes, external partners, internal users, and customers. What you will do... Defines a portfolio of change and roadmap for ServiceNow. Engages and influences business and IT leaders to ensure the portfolio will deliver agreed business objectives. Engages in strategic planning with business and IT stakeholders to provide direction, guidance or recommendations on technology. Management and administration of the ServiceNow application. Act as the product owner for ServiceNow and own the product vision and roadmap. Leverages deep understanding of product engineering, emerging technologies, and technical capabilities to guide and influence stakeholders and teams in developing solutions, build, deployment, testing and ongoing management of technology services. Implement enhancements that result in improved productivity, increased efficiencies, and time-saving processes. Provide strategic oversight by helping to facilitate the business in automating and streamlining their business needs. Drive continual product improvements and maintain the product roadmap with new ideas based on ongoing user requests, competitive capabilities, and product performance. Collaborate closely with IT and Project Managers to drive successful integrations across products in an Agile development process. A collaborative attitude is essential to the job. Maintain familiarity with other IT system/business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points. Requirements Bachelor's Degree in Computer Science (or related field). Solid understanding of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management 5 years or more of related project experience leading Implementation of ServiceNow or similar ITSM tools Experience in Agile project management methodology, tools and templates Understanding of ServiceNow application suite - ITSM, ITBM, ITOM etc Skills People Management - manage Employees and Contractors Ability to manage multiple projects and project teams Effective communicator with excellent written and verbal communication skills Strong conflict resolution, negotiation and influencing skills Excellent understanding of business objectives and goals Excellent interpersonal/communication and presentation skills Self-motivated with the ability to work independently toward established goals Ability to multitask, solve problems resourcefully, and work well under pressure Work closely with ServiceNow architects, technical teams, functional analysts to deliver project scope on time, on budget and with high quality deliverables. Req #: 63857 Pay Range: Based on Qualifications Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors. Nearest Major Market: Fort Myers Nearest Secondary Market: Cape Coral Job Segment: ERP, Testing, Database, Oracle, Strategic Planning, Technology, Strategy
    $64k-101k yearly est. 2d ago
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  • Preconstruction Manager

    Henderson Inc. 4.0company rating

    Williamsburg, VA jobs

    We are seeking a detail-oriented and experienced Preconstruction Manager / Senior Estimator with 10+ years in estimating and preconstruction across a range of commercial, institutional, and industrial project types. This role leads all preconstruction activities from concept through final pricing and collaborates closely with internal teams, owners, designers, and subcontractors. This person will be responsible for: Leading preconstruction from initial client contact to final GMP or bid Preparing conceptual and detailed estimates for various delivery methods Performing constructability reviews, value engineering, and risk analysis Managing subcontractor outreach and bid coverage Presenting budgets and estimates to clients with clarity and confidence Monitoring market trends and pricing. Position Requirements: 10+ years of relevant estimating/preconstruction experience Strong background in hard bid, design-build, and negotiated work Proficient with estimating software (Planswift, Bluebeam, Vista, BuildingConnected, etc.) Excellent analytical and communication skills Strong communication and interpersonal abilities Proficiency in Microsoft Office Ability to manage multiple priorities and meet deadlines Proven leadership skills.
    $72k-114k yearly est. 4d ago
  • HVAC and Refrigeration Manager

    Family Dollar 4.4company rating

    Chesapeake, VA jobs

    (Job Purpose) - . Responsible for: Leading a team of HVAC/R project managers and coordinators to ensure timely response to and resolution of all HVAC/R issues, execution and delivery of HVAC/R projects, managing the OpEx and CapEx budgets, and maximizing store open time by minimizing HVAC and refrigeration downtime. Principal Duties and Responsibilities - Primary responsibilities listed in order of importance Analyze HVAC/R data including but not limited to work orders, store financial performance, and service provider performance to identify trends, root causes of failure, impact of equipment or system downtime on store performance, impact of work order cost on store financial performance, and other analyses required to manage OpEx and maximize system uptime. Utilize work order, asset, and financial data to develop annual OpEx and CapEx plans in partnership with Trade Analyst and FM leadership. Utilize monthly reporting for work order and financial trends to develop plans to reduce work order count and cost and maximize asset uptime. Partner with Procurement for all HVAC/R bids for reactive service, capital projects, and software services. Deliver CapEx projects on time and on budget. Minimum Requirements/Qualifications - Summary of knowledge, experience and education required. >5 years' FM experience in HVAC/R trade management. Experience with data analysis, root cause analysis, and budgeting. Must be data oriented and can interpret and synthesize data into information that will inform business decisions. Must have exceptional attention to detail and work well under tight deadlines. Bachelor's degree (engineering, construction, or related field). Ability to multitask in a fast paced, demanding environment. Exceptional planning, analytical, problem solving and implementation skills; ability to deal with ambiguity and adaptable to changing priorities. Excellent interpersonal skills and ability to communicate effectively at all levels in the organization. Desired Qualifications - Desired but not required. Experience with retail facilities management in multi-location real estate organization. This is not to be considered a complete list of job duties, as they may be amended or added to as needed.
    $62k-111k yearly est. 6d ago
  • FP&A Manager

    Family Dollar 4.4company rating

    Chesapeake, VA jobs

    In this role, you will be a key strategic partner in overseeing the company's financial planning and analysis activities, providing forecasts, budgeting, and financial insights to senior leadership. You will lead a team responsible for driving performance through detailed financial modelling, variance analysis, and strategic recommendations. This role is perfect for someone who thrives in dynamic environments, has strong analytical skills, and enjoys partnering with different business functions to achieve financial objectives. Principal Duties & Responsibilities Budgeting & Forecasting: Lead the annual budgeting and rolling forecast processes in partnership with department leaders. Ensure alignment of financial plans with company objectives and provide timely updates on performance against plan. Identify and communicate key variances, trends, and actionable opportunities. Financial Analysis & Reporting: Manage the preparation and delivery of insightful financial reports, including variance analysis, trend evaluation, and scenario modeling. Present clear, data-driven recommendations to senior leadership to support decision-making. Strategic Planning Support: Partner with executive leadership to develop financial models for long-term strategic initiatives, including market expansion, new product introductions, and capital investments. Provide financial perspectives that help shape and refine business strategies. Performance Monitoring: Track and evaluate financial and operational performance across the organization. Identify emerging risks and opportunities, offering solutions to drive profitability and operational improvements. Team Leadership: Lead, coach, and develop a high-performing FP&A team. Promote a culture of continuous improvement, professional development, and collaboration. Minimum Requirements / Qualifications Bachelor's degree in Finance, Accounting, or a related field 5+ years of relevant experience, preferably in retail or consumer goods industries Strong oral and written communication skills, including group presentation skills Demonstrated ability to lead teams or complex financial projects Strong analytical and problem-solving skills Self-starter with the ability to manage multiple priorities; well-organized and comfortable working in a fast-paced environment Proficiency in Excel, PowerPoint, databases, and other financial software applications Desired Qualifications Advanced degree (MBA, MS in Finance, etc.) CPA or other financial certification Experience with IBM Planning Analytics (TM1) or similar financial planning tools Solid understanding of GAAP and financial reporting principles
    $62k-111k yearly est. 3d ago
  • Marketplace Manager

    JEGS Performance 4.2company rating

    Delaware, OH jobs

    Job title: Marketplace Operations Manager Job type: Full Time The JEGs Story: JEGS is an industry-leading high-performance auto parts retailer headquartered in Columbus, Ohio. Founded in the 1960s as a small family-owned speed shop, JEGS has grown into one of the largest and most trusted eCommerce automotive parts retailers in the country. Job Summary: As a Marketplace Operations Manager, you will oversee and manage JEGS' presence on Amazon, eBay, and Walmart, ensuring that our product listings, pricing, inventory, and performance remain accurate, optimized, and competitive across all channels. This role is also responsible for the day-to-day administration of ChannelAdvisor/Rithum, including feed management, template configuration, marketplace integrations, and troubleshooting issues that impact marketplace sales. You will work cross-functionally with merchandising, IT, customer service, supply chain, and leadership to ensure marketplace operations run reliably, efficiently, and with high data integrity. You will be a problem-solver, process-builder, and hands-on operator who can respond quickly to issues and maintain stable marketplace performance. You will: Own the daily management and configuration of Channel Advisor/Rithum, including templates, business rules, feeds, import/export jobs, and SFTP integrations. Monitor marketplace listing health, including suppressed listings, errors, warnings, and compliance notifications for Amazon, eBay, and Walmart Ensure accurate and timely updates to product data, pricing, images, descriptions, categories, attributes, and inventory availability. Troubleshoot marketplace errors, feed failures, data mismatches, and technical issues that impact listing quality or order flow. Manage marketplace pricing strategies, including promotions, repricing tools, MAP compliance, and competitive price monitoring. Collaborate with merchandising and product teams to ensure catalog accuracy and listing readiness for new product launches. Manage order flow across Amazon, eBay, and Walmart, resolving ingestion issues, shipping confirmation failures, and tracking upload problems. Work with fulfillment and customer service teams to address stranded inventory, returns, cancellations, and customer-impacting issues. Build and maintain operational documentation, SOPs, and workflow processes to ensure consistency and knowledge transfer. Analyze marketplace performance metrics, including Buy Box percentage, item-level performance, conversion rates, and marketplace fees. Produce weekly and monthly reporting on sales, listings, errors, and operational KPIs, including recommendations for improvement. Develop and execute strategies to increase marketplace revenue, improve product visibility, and enhance listing quality. Act as the primary escalation point for marketplace-related technical or operational issues. Partner with IT and external partners (Amazon, eBay, Walmart, Rithum Support) to resolve complex integration or platform issues. You have: Bachelor's degree in business, E-Commerce, Marketing, Operations, Technology, or related field (or equivalent experience). 3-7 years of experience in e-commerce marketplace operations, preferably with Amazon, eBay, and/or Walmart Marketplace. Hands-on experience with ChannelAdvisor/Rithum or a similar multichannel management platform (required or strongly preferred). Strong technical and analytical skills - comfortable working with data feeds, templates, mapping logic, and troubleshooting errors. Proficiency with spreadsheets (Excel/Google Sheets) including VLOOKUP/XLOOKUP, pivot tables, and data cleaning. Understanding of marketplace rules, listing requirements, SEO for marketplaces, and Buy Box dynamics. Experience with SFTP, CSV/XML data formats, and digital catalog management. Strong organizational skills with the ability to manage multiple tasks and shifting priorities. Excellent communication skills and the ability to work cross-functionally. High attention to detail, accuracy, and operational reliability. A resourceful, proactive approach to issue resolution and continuous improvement. What We Offer: JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term disability/Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount, and weekly pay.
    $47k-75k yearly est. 4d ago
  • Valuation Manager - Luxury Jewelry & Watches

    Realreal Inc. 4.0company rating

    Santa Monica, CA jobs

    A leading online luxury resale marketplace is seeking a Valuation Manager in Santa Monica, California. The role involves facilitating valuation appointments, conducting real-time valuations, and educating clients on their item's value. The ideal candidate has experience in the luxury market, excellent communication skills, and the ability to manage complex situations with a detail-oriented approach. Full-time benefits include stock options, 401K, and comprehensive insurance. Join a company dedicated to sustainability in the luxury goods sector. #J-18808-Ljbffr
    $26k-40k yearly est. 1d ago
  • Electronic Data Interchange Manager

    DTLR, Inc. 4.3company rating

    Maryland jobs

    We are seeking a highly skilled and detail-oriented EDI Manager to oversee and manage the electronic data interchange (EDI) operations within our retail environment. This role is critical to ensuring seamless communication and data flow between our organization and merchandise suppliers, distribution center operations, and purchasing teams. This individual will effectively exhibit DTLR's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties: Key Responsibilities: Monitor and ensure successful transmission of all EDI documents (Purchase Orders, Advance Shipping Notices, Invoices) to and from merchandise suppliers. Serve as the primary liaison between Information Technology, purchasing and allocation personnel, and multiple distribution centers to identify and resolve issues affecting EDI document flow. Collaborate closely with third-party EDI vendors to maintain and enhance EDI capabilities. Work with distribution center operations staff and merchandise purchasing and allocation personnel to troubleshoot and remediate EDI-related issues. Perform data analytics and problem resolution using SQL queries and scripts. Become familiar with host merchandising and distribution systems and functions. Maintain documentation of EDI processes, workflows, and issue resolutions. Support onboarding of new suppliers into the EDI system and ensure compliance with EDI standards. Provide regular reporting and insights on EDI performance and exceptions. Organize and host regular joint status meetings distribution center operations, purchasing, and allocation teams. Required Qualifications: Proven experience with retail EDI document flow including 850 (Purchase Orders), 856 (Advance Shipping Notices), and 810 (Invoices). Solid technical knowledge of Microsoft SQL Server and experience with BI reporting. Proficiency in writing SQL queries and scripts for data analysis and troubleshooting. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively across departments and with external vendors. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: Experience working with third-party EDI platforms or vendors. Familiarity with retail operations and supply chain processes. Knowledge of EDI standards such as ANSI X12. Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, repeated bending, and stooping are requirements for this position. The employee must frequently use hands to finger, handle, or feel; and talk; or hear. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job may include close vision, distance vision, and depth perception. The incumbent must be able to work in a fast-paced environment. General Information: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-DNI
    $70k-111k yearly est. 2d ago
  • Manager of Data Science, Personalization

    Carmax 4.4company rating

    Plano, TX jobs

    8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About This Job It's an exciting time at CarMax! After decades of success and a rise to becoming the largest used car retailer in the US, CarMax is focused on disrupting the auto industry once again through our transformation to a leading omni-channel retailer. To achieve this goal, CarMax has spent the last few years investing heavily in modernizing our digital and analytical infrastructure to support our customer-centric experience as the customer shopping journey continues to evolve online. We're stitching data science throughout our business to drive a great customer experience and optimize our operations. As a Data Science Manager at CarMax, you'll apply your passion and expertise for data, machine learning, predictive analytics, and entrepreneurship to create data-powered products that enrich CarMax's culture of innovation and drive business results. You will be a leader in the analytic community - advancing the use of data science in high impact areas of our business. With millions of customer interactions every day, and thousands of unique vehicles in inventory, you'll be tapping the industry's best data to develop new algorithms and personalized experiences that help customers efficiently find the right car and navigate their car buying journey. In This Role You Will Collaborate with Product teams across CarMax to explore new use cases for our Production-grade Recommendations Service, expanding across digital and physical customer touchpoints. Lead the end-to-end experimentation lifecycle for Personalization initiatives, from hypothesis generation through A/B test design, analysis, and deployment. You will partner with Product and Strategy teams to identify and prioritize testing opportunities to drive key business metrics like vehicle reservation leads and sales conversion. Evolve architectural solutions that reflect the unique challenges at CarMax: the length of our customers' consideration phase, the complexity of an omnichannel journey, and the need to balance customer discovery with inventory constraints. Drive technical innovation and maintain industry awareness of best-in-class recommender systems, personalization techniques, and use of emerging AI. Research and implement relevant approaches - including contextual bandits, two-tower architecture, and next-generation personalization paradigms like LLM integration - to continuously advance CarMax's capabilities and ensure we leverage state-of-the-art approaches that deliver business value. Qualifications And Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Advanced Degree (Master's/Ph.D.) in quantitative discipline (Statistics, Math, Data Science, Engineering) is preferred 3+ years of experience in the following areas: R, Python, Scala, or other languages appropriate for large scale analysis of numerical and textual data Data mining, machine learning, statistical modeling tools and underlying algorithms Data Lake and cloud computing fundamentals Strong analytical curiosity and passion for applying advanced modeling techniques in problem solving Sound analytical thinker with a proven track record of providing actionable insights and clear strategic direction Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization Solid project management skills with the ability to juggle multiple priorities simultaneously in a fast-paced environment Ability to train and mentor others Experience in Recommender Systems, Search Algorithms, or operationalizing performant algorithms for website integration is a plus Preferred Experience Experience building and scaling production recommendation systems in retail, e-commerce or marketplace environments. Hands-on expertise with modern recommender architectures including embedding models, retrieval systems, and rerankers. Deep understanding of MLOps practices. Experience with large-scale A/B test design and analysis. Experience with real-time or near-real-time inference systems and managing latency/throughput tradeoffs at scale. Familiarity with complex products requiring nuanced personalization (automotive, real estate, high-consideration purchases) or multi-sided marketplace dynamics. Track record of driving measurable business impact through personalization and experimentation. Work Location and Arrangement: This role will be based out of the either the Richmond, VA Home Office, the Dallas, TX Technology Hub or the Atlanta, GA CarMax Auto Finance Office and has a Hybrid work arrangement. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment To Diversity And Inclusion CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
    $104k-130k yearly est. 4d ago
  • F&I Manager

    Hudson Automotive Group 4.1company rating

    Baton Rouge, LA jobs

    Hudson Automotive Group-Baton Rouge, is looking for a self-motivated and career-driven Automotive Finance & Insurance Manager to join our growing team. Hudson Automotive, a 3 rd generation family-owned group is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced Automotive Finance Associate with a track record of success, or an accomplished Finance professional looking for career advancement, it's time to shift your career into gear with Hudson Automotive Group-Baton Rouge! What do we offer? Top Compensation: (our top-performing Finance Managers earn up to $250K+ annually) Schedule: Flex Schedule Hudson Academy: Continuous Employee Professional Development Paid Time Off: Full-time employees can accrue up to 10 PTO days per year Medical, Dental, Vision, and Life Insurance 401k program Employee discounts on Vehicles & Services Who are we looking for? Customer Centric sales/finance professional who loves making people smile. Someone with an Energetic personality who loves collaborating with a team. Self-Motivated individual who is competitive and coachable. Qualifications: Proven experience selling financing and credit life, accident, and health insurance to customers. Experience providing customers with thorough explanation of aftermarket products and extended warranties. Ability to convert cash deals to finance, and to cultivate relationships with several finance sources, including the manufacturer. Knowledge of and compliance with federal, state, and local regulations that affect the new and used vehicle and finance departments. Track record of collaborating with sales and sales managers with current information about finance and lease programs. Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #T3
    $49k-72k yearly est. 1d ago
  • Manager of Data Science, Personalization

    Carmax 4.4company rating

    Kennesaw, GA jobs

    CarMax Auto Finance Office - 225 Chastain Meadows Ct, Kennesaw, GA 30144 CarMax, the way your career should be! About This Job It's an exciting time at CarMax! After decades of success and a rise to becoming the largest used car retailer in the US, CarMax is focused on disrupting the auto industry once again through our transformation to a leading omni-channel retailer. To achieve this goal, CarMax has spent the last few years investing heavily in modernizing our digital and analytical infrastructure to support our customer-centric experience as the customer shopping journey continues to evolve online. We're stitching data science throughout our business to drive a great customer experience and optimize our operations. As a Data Science Manager at CarMax, you'll apply your passion and expertise for data, machine learning, predictive analytics, and entrepreneurship to create data-powered products that enrich CarMax's culture of innovation and drive business results. You will be a leader in the analytic community - advancing the use of data science in high impact areas of our business. With millions of customer interactions every day, and thousands of unique vehicles in inventory, you'll be tapping the industry's best data to develop new algorithms and personalized experiences that help customers efficiently find the right car and navigate their car buying journey. In This Role You Will Collaborate with Product teams across CarMax to explore new use cases for our Production-grade Recommendations Service, expanding across digital and physical customer touchpoints. Lead the end-to-end experimentation lifecycle for Personalization initiatives, from hypothesis generation through A/B test design, analysis, and deployment. You will partner with Product and Strategy teams to identify and prioritize testing opportunities to drive key business metrics like vehicle reservation leads and sales conversion. Evolve architectural solutions that reflect the unique challenges at CarMax: the length of our customers' consideration phase, the complexity of an omnichannel journey, and the need to balance customer discovery with inventory constraints. Drive technical innovation and maintain industry awareness of best-in-class recommender systems, personalization techniques, and use of emerging AI. Research and implement relevant approaches - including contextual bandits, two-tower architecture, and next-generation personalization paradigms like LLM integration - to continuously advance CarMax's capabilities and ensure we leverage state-of-the-art approaches that deliver business value. Qualifications And Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Advanced Degree (Master's/Ph.D.) in quantitative discipline (Statistics, Math, Data Science, Engineering) is preferred 3+ years of experience in the following areas: R, Python, Scala, or other languages appropriate for large scale analysis of numerical and textual data Data mining, machine learning, statistical modeling tools and underlying algorithms Data Lake and cloud computing fundamentals Strong analytical curiosity and passion for applying advanced modeling techniques in problem solving Sound analytical thinker with a proven track record of providing actionable insights and clear strategic direction Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization Solid project management skills with the ability to juggle multiple priorities simultaneously in a fast-paced environment Ability to train and mentor others Experience in Recommender Systems, Search Algorithms, or operationalizing performant algorithms for website integration is a plus Preferred Experience Experience building and scaling production recommendation systems in retail, e-commerce or marketplace environments. Hands-on expertise with modern recommender architectures including embedding models, retrieval systems, and rerankers. Deep understanding of MLOps practices. Experience with large-scale A/B test design and analysis. Experience with real-time or near-real-time inference systems and managing latency/throughput tradeoffs at scale. Familiarity with complex products requiring nuanced personalization (automotive, real estate, high-consideration purchases) or multi-sided marketplace dynamics. Track record of driving measurable business impact through personalization and experimentation. Work Location and Arrangement: This role will be based out of the either the Richmond, VA Home Office, the Dallas, TX Technology Hub or the Atlanta, GA CarMax Auto Finance Office and has a Hybrid work arrangement. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment To Diversity And Inclusion CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
    $97k-120k yearly est. 6d ago
  • Audit Senior Manager - Commercial Services

    Kodiak Solutions LLC 4.1company rating

    Chicago, IL jobs

    Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Crowe is growing tremendously. We are looking for future leaders, which means a partner career path or growth opportunities. Are you up for the challenge? About the Team: The Audit & Assurance team at Crowe provides traditional attestation services as well as accounting and consulting on applying accounting principles. Audit & Assurance professionals demonstrate deep specialization through an understanding of the market and business challenges their clients face and a dedication to audit quality. Though Crowe has various different business units, Audit & Assurance is one of the largest practices. Learn more about our Audit & Assurance team! For this specific opportunity, we are seeking talented professionals for full-time or seasonal work arrangement options. #LI-Hybrid #LI-Onsite We're looking for Audit Senior Managers with experience in Commercial Services industry verticals including but not limited to Food & Commodities, Metals, Supply Chain, Cannabis, Healthcare, Technology Media Telecommunications, Consumer Markets, Life Sciences, Real Estate & Construction, & Manufacturing. As an Audit Senior Manager, you will further learn to lead, gain deep industry insight, and continue to grow relationships. With access to many resources and the support of executive leadership and your team, this is what your work includes: Responsibility of client relationships with a variety of clients to build positive relationships. Leading multiple teams and providing performance feedback to all members of those teams when engagements end. Your feedback is valuable. Anticipating and addressing client concerns and resolving problems as they arise. Promoting new ideas and business solutions that result in extended services to existing clients. We encourage creativity and to grow your expertise, which could make a difference at our firm. Continue learning the latest developments and the firm's standards and policies. Staying on top of industry developments and their effects on client's competitive position. Qualifications: 8+ years of recent and relevant public accounting external audit experience. Your background should have experience in external audit working with Food & Commodities, Metals, Supply Chain, Cannabis, Healthcare, Technology Media Telecommunications, Consumer Markets, Life Sciences, Real Estate & Construction, & Manufacturing clients. Organization, communication, technical, time management, and accounting and auditing skills as you work efficiently with clients and adequately work on multiple engagements and teams. It is important that you interact with clients, prospects, all levels of staff, and colleagues in a professional fashion. You will need to be able to multi-task since planning, executing, and wrapping up various engagements may have to be performed concurrently. We require experience supervising engagement team members and instructing them on completing assigned task. This position requires you to be a licensed CPA in your aligned home office state or being able to acquire a reciprocal one for that state. Ability to work additional hours as needed and travel to various client sites. We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000.00 - $244,000.00 per year. Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe (************** is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. #J-18808-Ljbffr
    $97k-244k yearly 3d ago
  • Customer Delivery Manager

    Applied Digital 3.8company rating

    Alexandria, LA jobs

    Customer Delivery Manager Primary Location: Onsite at either Ellendale, North Dakota or Fargo, North Dakota or Alexandria, Louisiana At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Position Summary: The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability. The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery. Key Responsibilities: Contract Compliance & Governance Review and interpret customer contracts, SLAs, and obligations. Monitor adherence to contractual terms and escalate non-compliance issues. Execution Oversight Track deliverables and milestones to ensure timely and accurate execution. Hold internal teams accountable for meeting commitments. Risk Identification & Resolution Identify gaps or risks in meeting obligations and implement corrective actions. Cross-Functional Collaboration Partner with operations, legal, and customer success teams to resolve challenges. Facilitate discussions to address issues constructively and maintain customer satisfaction. Reporting & Communication Provide regular updates on compliance status and delivery performance to leadership. Maintain documentation and audit trails for contractual obligations. Basic Qualifications: Bachelor's degree in business administration, Operations Management, or related field or equivalent experience. 5+ years of experience with service-level agreements (SLAs) and compliance frameworks. 5+ years of experience in customer operations, contract management, and project delivery. Ability to read and interpret complex contracts. Effective organizational skills and attention to detail. Proven ability to challenge teams constructively and drive accountability. Strong problem-solving, communication, and stakeholder management skills. Preferred Qualifications Experience in technology, engineering, or data center operations. Project Management certification (PMP or equivalent) is a plus. Experience working in a matrixed organization with cross-functional teams. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Essential Skills: Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs. Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners. Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments. Accountability: Takes ownership of assigned tasks and follows through with minimal supervision. Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation. Time Management: Manages time effectively to meet performance expectations and service levels. Integrity: Adheres to company policies, safety protocols, and professional ethics always. Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations. Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance. Security Compliance: Maintains awareness of data center physical and logical security expectations. Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings. Physical Requirements: Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
    $74k-112k yearly est. 3d ago
  • Customer Delivery Manager

    Applied Digital 3.8company rating

    Fargo, ND jobs

    Customer Delivery Manager Primary Location: Onsite at either Ellendale, North Dakota or Fargo, North Dakota or Alexandria, Louisiana At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Position Summary: The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability. The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery. Key Responsibilities: Contract Compliance & Governance Review and interpret customer contracts, SLAs, and obligations. Monitor adherence to contractual terms and escalate non-compliance issues. Execution Oversight Track deliverables and milestones to ensure timely and accurate execution. Hold internal teams accountable for meeting commitments. Risk Identification & Resolution Identify gaps or risks in meeting obligations and implement corrective actions. Cross-Functional Collaboration Partner with operations, legal, and customer success teams to resolve challenges. Facilitate discussions to address issues constructively and maintain customer satisfaction. Reporting & Communication Provide regular updates on compliance status and delivery performance to leadership. Maintain documentation and audit trails for contractual obligations. Basic Qualifications: Bachelor's degree in business administration, Operations Management, or related field or equivalent experience. 5+ years of experience with service-level agreements (SLAs) and compliance frameworks. 5+ years of experience in customer operations, contract management, and project delivery. Ability to read and interpret complex contracts. Effective organizational skills and attention to detail. Proven ability to challenge teams constructively and drive accountability. Strong problem-solving, communication, and stakeholder management skills. Preferred Qualifications Experience in technology, engineering, or data center operations. Project Management certification (PMP or equivalent) is a plus. Experience working in a matrixed organization with cross-functional teams. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Essential Skills: Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs. Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners. Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments. Accountability: Takes ownership of assigned tasks and follows through with minimal supervision. Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation. Time Management: Manages time effectively to meet performance expectations and service levels. Integrity: Adheres to company policies, safety protocols, and professional ethics always. Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations. Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance. Security Compliance: Maintains awareness of data center physical and logical security expectations. Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings. Physical Requirements: Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
    $75k-111k yearly est. 3d ago
  • Customer Delivery Manager

    Applied Digital 3.8company rating

    Ellendale, ND jobs

    Customer Delivery Manager Primary Location: Ellendale, North Dakota At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Position Summary: The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability. The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery. Key Responsibilities: Contract Compliance & Governance Review and interpret customer contracts, SLAs, and obligations. Monitor adherence to contractual terms and escalate non-compliance issues. Execution Oversight Track deliverables and milestones to ensure timely and accurate execution. Hold internal teams accountable for meeting commitments. Risk Identification & Resolution Identify gaps or risks in meeting obligations and implement corrective actions. Cross-Functional Collaboration Partner with operations, legal, and customer success teams to resolve challenges. Facilitate discussions to address issues constructively and maintain customer satisfaction. Reporting & Communication Provide regular updates on compliance status and delivery performance to leadership. Maintain documentation and audit trails for contractual obligations. Basic Qualifications: Bachelor's degree in business administration, Operations Management, or related field or equivalent experience. 5+ years of experience with service-level agreements (SLAs) and compliance frameworks. 5+ years of experience in customer operations, contract management, and project delivery. Ability to read and interpret complex contracts. Effective organizational skills and attention to detail. Proven ability to challenge teams constructively and drive accountability. Strong problem-solving, communication, and stakeholder management skills. Preferred Qualifications Experience in technology, engineering, or data center operations. Project Management certification (PMP or equivalent) is a plus. Experience working in a matrixed organization with cross-functional teams. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Essential Skills: Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs. Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners. Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments. Accountability: Takes ownership of assigned tasks and follows through with minimal supervision. Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation. Time Management: Manages time effectively to meet performance expectations and service levels. Integrity: Adheres to company policies, safety protocols, and professional ethics always. Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations. Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance. Security Compliance: Maintains awareness of data center physical and logical security expectations. Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings. Physical Requirements: Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
    $73k-108k yearly est. 3d ago
  • ReStore Manager

    Green Mountain Habitat for Humanity 4.1company rating

    Swanton, VT jobs

    Job DescriptionDescription: The Habitat ReStore Manager is responsible for all areas of the day-to-day management of the ReStore, including operations, schedules, and development of staff, volunteers, and assets in pursuit of a high-quality donor-to-customer experience. The Manager implements and drives programs and outreach for donations and provides sustained network development to expand the scope of activities to develop long-term, collaborative relationships within the community. The Manager ensures the Habitat ReStore raises awareness of GMHFH's mission in the community. Requirements: Primary Responsibilities: Operations and Store Management Provide accurate accounting records of revenues and expenses as required or requested. Assist in the development of annual operating and sales budgets and lead the store to hit sales goals. Provide reports of the following areas to the ReStore Director or CEO: sales, expenses, outreach activities and other areas as assigned. Oversee the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include sorting, hanging, tagging, displaying, and disposing of donated items. Control petty cash, ensuring appropriate expenditures and receipts. Ensure that all sales transactions (cash, credit cards) are handled properly and in line with GMHFH's cash handling procedures and credit card compliance standards. Provide guidance and answer questions to the Dispatcher when asked and assist with coordinating store-specific special pickups. Coordinate with other store managers to ensure that donations are equitably distributed between stores. Identify maintenance problems at the store and communicate needs to the ReStore Director to ensure a safe, pleasant, and clean working environment for staff, volunteers, and customers. Oversee the effective merchandising of the floor, maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise. Ensure that all areas of the store, restrooms, and warehouse are clean and safe. Establish and maintain relationships with potential and existing donors, including individuals, businesses, community groups to increase quality and quantity of merchandise donations. Meet with all relevant stakeholders, including the other ReStore Managers, the ReStore Director, and admin staff to ensure that long term organizational goals are met. Staff and Volunteer Management Understand and communicate to all staff positions the Key Performance Metrics and how they relate/contribute to positive customer experience and high-quality operations. Ensure all personnel understand and can effectively communicate the Habitat ReStore, local affiliate and HFH missions to members of the public. Hire, train and manage ReStore Staff in accordance with relevant personnel and safety policies and take steps to ensure staff is well versed so that all policies and practices are understood and adhered to. Cross train and mentor staff for succession planning and create opportunities for internal promotion. Approve employee recording of time worked. Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc. Supervise staff, monitor work performance, and provide ongoing feedback to improve productivity and employee job satisfaction. Provide both positive and constructive feedback. Follow Affiliate policy when discipline is needed and utilize both performance action plans and coaching, when possible, to resolve behavior that is not constructive. Maintain confidentiality regarding all personnel matters and properly document events as needed. Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store's financial goals and be able to provide excellent customer service. Conduct regularly scheduled communication with staff to provide direction, guidance, and oversight to personnel. Host staff meetings as needed to share information and engage in team building. Work with the Volunteer Coordinator to increase the number of volunteers in the store and work on long-term volunteer plans. Train and onboard new volunteers, explain the importance of Habitat's mission, and respond to any concerns or questions that can't be addressed by supervisors. Other duties as assigned. Job Specifications Desired Education and Experience 2-3 years of retail management experience. Relevant college degree preferred. Knowledge, Skills, and Experience Able to communicate well with other staff, volunteers, and any type of visitor to the ReStore. Dependable and able to stick to a schedule. Excellent customer service skills to respond to any questions or concerns. Strong time management skills and the ability to assign tasks to others. Flexibility to switch to different tasks quickly. Able to lead a team, develop and mentor people, and resolve minor conflicts. Light arithmetic skills to handle cash and card transactions, help with budgeting, and balance cash drawers. Physical Requirements Necessary to Perform This Job Must be able to: Stand for long periods, traverse stairs, and navigate a busy sales floor. Lift, pick up, carry, place down, and bring upstairs at least 25lbs. Squat to pick up items from the floor and perform repetitive data entry and pricing motions. Tools and Equipment to be Used Must be able to: Answer a phone, use a weightlifting device such as a hand truck, operate a register system including using an iPad and giving change for purchases, write receipts for donors, use a pricing tool to price merchandise, fill out a closing checklist and use a calculator to ensure accurate counting, and use a utility knife to cut cardboard and other materials. Work Environment The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions in a variety of environments including a busy sales floor, back warehouse, and outside area. This position is exposed to a moderate amount of dust and moving vehicles including but not limited to cars, trucks, and forklifts.
    $70k-108k yearly est. 10d ago
  • Seafood Manager

    Dorothy Lane Market 4.2company rating

    Ohio jobs

    Seafood Manager Full Time Are you a connoisseur when it comes to proteins? Our Meat and Seafood Department holds the center stage for any exquisite meal. We provide only the best quality meats that are lifetime antibiotic and hormone free, and Prime Beef is the standard our customers expect from us. When we say our seafood is fresh, we meant it - time spent out of the water is kept to a minimum, and shipments are flown in several times per week. In order to support our Seafood Department, we are seeking an associate with a passion for seafood, and a desire to help our customers through expertise, in order to deliver an extraordinary DLM experience. As the Seafood Manager, you will be responsible for the day-to-day operations of the Seafood Department. We're looking for a strong leader who can work well with others and maintain an organized, inviting department. Hours will be variable from 7:00 a.m. to 7:00 p.m., including weekends and holidays. What You'll Do: Overseeing day-to-day operations of the Seafood department. Providing exemplary customer service. Ordering and managing inventory. Maintaining strict quality control. Merchandising the department. Maintaining sales and profitability. Ensuring cleanliness and safe food handling. Training and developing staff. Performs other duties as assigned. Qualifications: A desire to make folks happy by providing Honestly Better Food and Service. Prior experience in seafood preferred, but we are willing to train the right person. Food safety expertise. A willingness to learn about and taste great food. A willingness to practice the DLM Team Values: Be Honest, Safe, Helpful, and Hard-Working Effective communication skills. Basic mathematical skills. 18 years old or older. Holiday and weekend schedule availability. Physical Requirements: Standing for long periods of time. Lifting up to 60 pounds. Join the DLM Family At Dorothy Lane Market, we have a passion for great food and great people! By joining the DLM family, you can look forward to working in a fun, friendly, and caring environment that encourages growth personally and professionally. In addition, we offer the following benefits: Flexible Schedules Generous Associate Discounts and Lunch Specials Wellness Programs Tuition Reimbursement Opportunities for Cross-training and Advancement Eligible associates can also receive: Paid Time Off and Holiday Pay Comprehensive Medical, Dental, and Vision 401(k) with Employer Match Employee Assistance Program
    $29k-41k yearly est. 12d ago
  • Onboarding Manager

    Affinity.Co 4.7company rating

    San Francisco, CA jobs

    As an Onboarding Manager, you'll play a critical role in implementing Affinity for leading Venture Capital and Private Equity firms. You'll guide customers through onboarding-from kickoff to go-live-ensuring a smooth, organized, and impactful start that sets them up for long-term success. This role blends project management, client education, and consultative delivery. You'll manage up to 20 concurrent onboarding projects-each typically 4-6 weeks in duration-working closely with senior team members and cross-functional partners to ensure every implementation stays on track, on time, and aligned to the project plan. What You'll Do Own 15-20 concurrent customer implementations from kickoff to go-live Manage a structured 4-6 week onboarding process for each customer: kickoff, data migration, configuration, training, go-live, and handoff to Customer Success You'll be assigned to a specific customer tier (Cohort, Silver, Gold, or Platinum) which determines your engagement model and touchpoint cadence Spend ~60% of your time on customer-facing work (calls, training, support), ~30% on project coordination, and ~10% on strategic initiatives (refining playbooks, building templates) Translate customer workflows into Affinity configurations Conduct discovery to understand how each firm manages deal flow, tracks relationships, and reports to stakeholders Configure Affinity to match their processes: build custom fields, set up pipeline stages, establish automations, and define user permissions Tailor implementations based on firm type-a seed VC tracking hundreds of early conversations needs different setup than a PE firm managing 20 active deals Keep implementations on track and proactively address risks Monitor daily: Are customers completing pre-work? Are integrations on schedule? Are there blockers? Identify risk signals early (low engagement, delayed data exports, scope creep) and take corrective action before they impact go-live timelines Maintain managing dependencies and customer expectations Drive adoption through hands-on training and enablement Lead role-based training sessions: admins learn configuration and reporting; end users learn daily workflows (logging meetings, updating deals, finding warm intros) Use a "show, do, review" approach-demonstrate features, guide customers through exercises, and answer questions in real time Goal: 80%+ of users actively using Affinity within the first week post-launch Coordinate cross-functionally to deliver smooth implementations Partner with Integrations Engineering on complex data migrations and API setups Conduct Transition Calls with Customer Success Managers 1-2 weeks pre-launch, sharing detailed context on goals, stakeholders, configuration decisions, and expansion opportunities Run Launch Validation sessions post-go-live to confirm everything works and troubleshoot day-one issues Flag product gaps and customer feedback to Product team Handle configuration, data imports, and user setup Build customer instances: create custom fields, configure workflows, set up automations, establish permissions Manage data imports from legacy systems (CRMs, spreadsheets) and troubleshoot common issues like duplicates and mismatched fields Set up user accounts and ensure everyone can log in before training begins Contribute to continuous improvement Share patterns from your implementations to refine onboarding playbooks, training materials, and processes Occasionally support strategic projects like piloting new training formats or building tier-specific templates Qualifications Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles. 2-4 years of experience in SaaS onboarding, implementation, customer success, or project management Strong project management discipline: you naturally track deliverables, anticipate dependencies, and know when to escalate Excellent organizational skills with a system for managing 20 concurrent projects without dropping details Client-facing polish: you can lead a kickoff with a Managing Partner, then train a junior analyst-adapting your style to the audience Bias toward action: when issues arise, you proactively reach out, offer solutions, and escalate when needed Change management instincts: you help customers adopt new technology by anticipating resistance and celebrating early wins Technical aptitude: comfortable learning software quickly and troubleshooting basic technical issues Nice to have: knowledge of Private Capital (Venture Capital, Private Equity, investment workflows), familiarity with CRM platforms (Salesforce, HubSpot), or experience working with financial services clients Bachelor's degree or equivalent experience Work Location: Remote or San Francisco For those located in SF, for this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2-3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team. What you'll enjoy at Affinity: We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients. Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being. Retirement Planning: We offer a 401(k) plan to help you plan for your future. Learning & Development: We provide an annual education budget and a comprehensive L&D program. Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness. Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success. Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job. A reasonable estimate of the current range is $55,000 - $94,000 USD Base. In addition, this position is also eligible to receive Commission based on departmental KPIs. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. About Affinity With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed. We use E-Verify Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
    $55k-94k yearly Auto-Apply 60d+ ago
  • BDC Manager

    AM Ford 4.3company rating

    Jefferson, OH jobs

    Position Overview: The BDC Manager will be responsible for overseeing and optimizing the daily operations of the Business Development Center. You will lead a team of BDC representatives, ensuring that they are efficiently generating leads, setting appointments, and providing high-quality customer interactions. This position requires strong leadership skills, an understanding of sales processes, and a focus on customer satisfaction. Key Responsibilities: Manage and supervise the BDC team to ensure the efficient and effective execution of all sales and customer service initiatives. Develop and implement strategies to increase lead generation, conversion rates, and overall sales performance. Monitor and evaluate the performance of the BDC team using key metrics such as call volume, lead quality, appointment setting, and customer satisfaction. Provide ongoing training, coaching, and motivation to BDC staff to meet and exceed individual and team targets. Collaborate with other departments, such as sales and marketing, to ensure smooth communication and alignment of goals. Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring high levels of professionalism and responsiveness. Review and report on key performance indicators (KPIs) and implement corrective actions as needed to achieve business objectives. Foster a positive work environment focused on teamwork, accountability, and continuous improvement. Requirements: Proven experience in a BDC or sales management role, preferably in the automotive industry. Strong leadership, coaching, and mentoring skills with the ability to motivate a team to achieve sales and performance goals. Excellent communication skills, both written and verbal. Ability to analyze performance data and develop strategies to improve results. Highly organized with strong time management skills and attention to detail. Proficient in CRM software, MS Office Suite, and other relevant tools. Customer-focused mindset with a passion for delivering exceptional service. Ability to thrive in a fast-paced, target-driven environment. Preferred Qualifications: Bachelor's degree in Business Administration, Marketing, or related field (preferred). Previous experience in a management role within a call center or customer service environment. Knowledge of digital marketing strategies, including social media and email campaigns. What We Offer: Competitive salary with performance-based bonuses. Health, dental, and vision insurance. Paid time off and holidays. Career advancement opportunities in a growing company. A dynamic and supportive work environment. How to Apply: Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for the BDC Manager position!
    $71k-113k yearly est. Auto-Apply 60d+ ago
  • BDC Manager

    AM Ford 4.3company rating

    Jefferson, OH jobs

    Job Description Position Overview: The BDC Manager will be responsible for overseeing and optimizing the daily operations of the Business Development Center. You will lead a team of BDC representatives, ensuring that they are efficiently generating leads, setting appointments, and providing high-quality customer interactions. This position requires strong leadership skills, an understanding of sales processes, and a focus on customer satisfaction. Key Responsibilities: Manage and supervise the BDC team to ensure the efficient and effective execution of all sales and customer service initiatives. Develop and implement strategies to increase lead generation, conversion rates, and overall sales performance. Monitor and evaluate the performance of the BDC team using key metrics such as call volume, lead quality, appointment setting, and customer satisfaction. Provide ongoing training, coaching, and motivation to BDC staff to meet and exceed individual and team targets. Collaborate with other departments, such as sales and marketing, to ensure smooth communication and alignment of goals. Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring high levels of professionalism and responsiveness. Review and report on key performance indicators (KPIs) and implement corrective actions as needed to achieve business objectives. Foster a positive work environment focused on teamwork, accountability, and continuous improvement. Requirements: Proven experience in a BDC or sales management role, preferably in the automotive industry. Strong leadership, coaching, and mentoring skills with the ability to motivate a team to achieve sales and performance goals. Excellent communication skills, both written and verbal. Ability to analyze performance data and develop strategies to improve results. Highly organized with strong time management skills and attention to detail. Proficient in CRM software, MS Office Suite, and other relevant tools. Customer-focused mindset with a passion for delivering exceptional service. Ability to thrive in a fast-paced, target-driven environment. Preferred Qualifications: Bachelor's degree in Business Administration, Marketing, or related field (preferred). Previous experience in a management role within a call center or customer service environment. Knowledge of digital marketing strategies, including social media and email campaigns. What We Offer: Competitive salary with performance-based bonuses. Health, dental, and vision insurance. Paid time off and holidays. Career advancement opportunities in a growing company. A dynamic and supportive work environment. How to Apply: Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for the BDC Manager position!
    $71k-113k yearly est. 21d ago
  • ReStore Manager

    Green Mountain Habitat for Humanity 4.1company rating

    Milton, VT jobs

    The Habitat ReStore Manager is responsible for all areas of the day-to-day management of the ReStore, including operations, schedules, and development of staff, volunteers, and assets in pursuit of a high-quality donor-to-customer experience. The Manager implements and drives programs and outreach for donations and provides sustained network development to expand the scope of activities to develop long-term, collaborative relationships within the community. The Manager ensures the Habitat ReStore raises awareness of GMHFH's mission in the community. Requirements Primary Responsibilities: Operations and Store Management Provide accurate accounting records of revenues and expenses as required or requested. Assist in the development of annual operating and sales budgets and lead the store to hit sales goals. Provide reports of the following areas to the ReStore Director or CEO: sales, expenses, outreach activities and other areas as assigned. Oversee the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include sorting, hanging, tagging, displaying, and disposing of donated items. Control petty cash, ensuring appropriate expenditures and receipts. Ensure that all sales transactions (cash, credit cards) are handled properly and in line with GMHFH's cash handling procedures and credit card compliance standards. Provide guidance and answer questions to the Dispatcher when asked and assist with coordinating store-specific special pickups. Coordinate with other store managers to ensure that donations are equitably distributed between stores. Identify maintenance problems at the store and communicate needs to the ReStore Director to ensure a safe, pleasant, and clean working environment for staff, volunteers, and customers. Oversee the effective merchandising of the floor, maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise. Ensure that all areas of the store, restrooms, and warehouse are clean and safe. Establish and maintain relationships with potential and existing donors, including individuals, businesses, community groups to increase quality and quantity of merchandise donations. Meet with all relevant stakeholders, including the other ReStore Managers, the ReStore Director, and admin staff to ensure that long term organizational goals are met. Staff and Volunteer Management Understand and communicate to all staff positions the Key Performance Metrics and how they relate/contribute to positive customer experience and high-quality operations. Ensure all personnel understand and can effectively communicate the Habitat ReStore, local affiliate and HFH missions to members of the public. Hire, train and manage ReStore Staff in accordance with relevant personnel and safety policies and take steps to ensure staff is well versed so that all policies and practices are understood and adhered to. Cross train and mentor staff for succession planning and create opportunities for internal promotion. Approve employee recording of time worked. Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc. Supervise staff, monitor work performance, and provide ongoing feedback to improve productivity and employee job satisfaction. Provide both positive and constructive feedback. Follow Affiliate policy when discipline is needed and utilize both performance action plans and coaching, when possible, to resolve behavior that is not constructive. Maintain confidentiality regarding all personnel matters and properly document events as needed. Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store's financial goals and be able to provide excellent customer service. Conduct regularly scheduled communication with staff to provide direction, guidance, and oversight to personnel. Host staff meetings as needed to share information and engage in team building. Work with the Volunteer Coordinator to increase the number of volunteers in the store and work on long-term volunteer plans. Train and onboard new volunteers, explain the importance of Habitat's mission, and respond to any concerns or questions that can't be addressed by supervisors. Other duties as assigned. Job Specifications Desired Education and Experience 2-3 years of retail management experience. Relevant college degree preferred. Knowledge, Skills, and Experience Able to communicate well with other staff, volunteers, and any type of visitor to the ReStore. Dependable and able to stick to a schedule. Excellent customer service skills to respond to any questions or concerns. Strong time management skills and the ability to assign tasks to others. Flexibility to switch to different tasks quickly. Able to lead a team, develop and mentor people, and resolve minor conflicts. Light arithmetic skills to handle cash and card transactions, help with budgeting, and balance cash drawers. Physical Requirements Necessary to Perform This Job Must be able to: Stand for long periods, traverse stairs, and navigate a busy sales floor. Lift, pick up, carry, place down, and bring upstairs at least 25lbs. Squat to pick up items from the floor and perform repetitive data entry and pricing motions. Tools and Equipment to be Used Must be able to: Answer a phone, use a weightlifting device such as a hand truck, operate a register system including using an iPad and giving change for purchases, write receipts for donors, use a pricing tool to price merchandise, fill out a closing checklist and use a calculator to ensure accurate counting, and use a utility knife to cut cardboard and other materials. Work Environment The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions in a variety of environments including a busy sales floor, back warehouse, and outside area. This position is exposed to a moderate amount of dust and moving vehicles including but not limited to cars, trucks, and forklifts. Salary Description $52,000.00-$55,000.00
    $52k-55k yearly 9d ago

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