Member Service Representative jobs at YMCA of Greater Kansas City

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Human Services Professional - Interactions and Skill Building Program
Lutheran Social Services of Wi & Upper Mi 3.7
Rock Falls, WI jobs
LSS of WI and Upper MI is seeking a Human Service Professional to join our Interactions and skill building team! This is a part-time, benefits eligible role. This is a 32 hour per week role, taking place Thursday - Sunday. Interactions provides supervised visitation for children in out of home placement in our office, clients home, or out in the community. The position also provides parent education as needed. The role requires flexibility to include evening hours based on the needs of the families. The role does require working in the Eau Claire Community and the surrounding counties but will have the ability to work remotely for documentation and administrative tasks. Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee: Individual and/or Family Psychoeducation (e.g. mental health, substance use, parenting) Participation on recovery teams. (provide feedback around service delivery and progress) AGENCY REQUIREMENTS (Required of all employees): Must comply with applicable service regulations as well as agency and departmental policies and procedures. Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. Represent LSS internally and externally as a servant leader in thought, words and actions. DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services): Promote client independence and growth, consistent with the service plan. Provide services using a trauma-informed and person and/or family-centered model. Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency. Accurately complete time reporting. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Provide services to assigned clients in alignment with the service plan. Organize and plan work effectively. Apply knowledge of community resources. Apply knowledge of counseling and casework principles and methods. Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions. Apply working knowledge of social problems and their effects on individuals. Work collaboratively with clients, service teams, and clinical supervisor to determine interventions. Coordinate services per the service plan. Establish and maintain effective and collaborative working relationships. Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards. Maintain client records. Make recommendations within the client team and scope of practice. Testify at legal proceedings as required by law and/or role. Attend client/recovery team meetings. When supervision is a program requirement, actively engage in the clinical supervision process. Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars. Within your scope of practice, provide consultation to peers. Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need. Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program. Perform other duties and special projects as required. PERKS: Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: The specific education and/or experience is determined by the service delivered and the funding stream requirements (noted below). Bachelor's degree in relevant area of human services is required. LSS approved examples of human service degrees include, but are not limited to the following: Child Development/Family Relations Community Mental Health Substance Use Counseling/Guidance Criminal Justice Marriage and Family Occupational Therapy Psychology Recreational Therapy Rehabilitation Counseling Social Worker Sociology Special Education Vocational Counseling If not listed above, a transcript review as well as payer review may be requested of the applicant/potential employee. CERTIFICATES, LICENSES, REGISTRATIONS: The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. LANGUAGE SKILLS: Ability to read, write, analyze and interpret to complete required documentation by established timeframes. Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided. Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. Ability to utilize efficiently an electronic health record(s) for documentation of direct services. Must be able to work on computer and utilize computer applications and programs to effectively complete the job. Ability to work within a variety of ever-changing software packages and computer systems. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community. The employee must react appropriately in times of crisis that may include verbal aggression. The incumbent of this position works in a community environment (home, office, community, etc.). The incumbent will also be exposed to outdoor conditions when traveling on company business. The noise level in the work environment is usually moderate. TRAVEL: Daily travel may be required. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
$25k-30k yearly est. 12d ago
Customer Service Representative
Central Ohio Appliance Repair 3.8
Columbus, OH jobs
Central Ohio Appliance Repair Inc. is currently interviewing for an experienced Customer Service Representative (CSR) A History of Excellence in Appliance Repair & Service in Columbus and the Central Ohio Area Central Ohio Appliance Repair, a Family-Owned- and-Operated business, has been the leader in servicing residential kitchen and laundry appliances in the Columbus Ohio area since 1975. We are the highest rated appliance repair company in the Columbus Ohio area for customer satisfaction and affordability, and proud of our A+ rating with the BBB and Angie's List. As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: Receive incoming calls in professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer issues Perform other duties as needed which may include cross-training in related positions Job Requirements: Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits: Medical, Dental, Vision Insurance Paid Vacation and Paid Holidays We are actively interviewing for this position - Apply today and our hiring manager will follow up! We are a growing company with the ability to move up and grow within the company. If you're interested in a promising career in an ever changing and challenging industry, please contact us so we can discuss your future with Central Ohio Appliance Repair Inc. Compensation: $15.00 per hour Central Ohio Appliance Repair has an A+ rating with the Better Business Bureau, and is the proud recipient of the Angie's List Super Service Award for 2003, 2005, 2006, 2008, 2009, 2010 and 2013. This award is in recognition of the quality of our work and the sustained dedication to our customers' interest. We are proud of our status in the community and our accomplishments. This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
$15 hourly Auto-Apply 60d+ ago
Member Services Associate, Dining and Accounts
Atlas 4.3
Remote
Atlas is the concierge and charge card built for those who expect more, unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals who rely on Atlas for insider access, curated service, and unmatched reliability. In just 12 months, we've scaled to over $X00,000,000 in spend volume, growing double digits month-over-month, organically and without paid marketing. We're backed by world-class investors and have multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at Apple, Robinhood, Instacart, DoorDash, and leading startups. The Role In this role as Dining & Accounts Member Services Associate, you will be the member-facing role responsible for ensuring an exceptional experience for Atlas cardholders across dining, reservations, and account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas's standard of excellence. You'll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time. Of note: this position is for candidates located in the PST time zone. The time that you will need to be available is from 1 pm to 9 pm PST. Responsibilities Serve as the primary point of contact for Atlas members regarding dining and account-related requests. Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems. Coordinate reservations, dining experiences, and special requests with precision and speed. Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset. Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences. Track and manage service requests efficiently while maintaining a high-touch, empathetic approach. Uphold Atlas's service ethos: anticipating needs before they're voiced and turning challenges into memorable moments. Qualifications 3+ years of client service or relationship management experience in luxury dining, hospitality, or financial services. Background in Customer Service, Executive Assistance, or Concierge Services with a Dining focus. Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions. Excellent multitasking and prioritization skills in fast-paced, dynamic environments. Creative problem-solver who thrives on delivering solutions thoughtfully. You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded. You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work. Self-motivated, ambitious, and able to work independently with minimal supervision. Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace. Preferred Qualifications Familiarity with Core Credit or other financial servicing platforms. Experience in customer-facing financial services or luxury brand environments. Prior experience managing video calls or virtual consultations (Zoom, Google Meet). Why Join Us Join a rapidly growing, mission-driven fintech redefining premium membership experiences. Work alongside a passionate, high-performing team that values empathy, accountability, and creativity. Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members. Full medical, dental, and vision coverage, with dependent contribution. 401k Plan. Flexible Time Off, so you can take the time you need. Work from Home Reimbursement to set up your space for success! Access to Atlas perks and lifestyle experiences: because you should feel like a member too! The salary range for this position is between $70,000 and $80,000, with potential for bonuses. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. The salary range is just one aspect of our total compensation package, which includes a comprehensive benefits program. This is a full-time, exempt position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Atlas is an Equal Opportunity Employer (EEO) and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any legally protected characteristic. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.
$70k-80k yearly Auto-Apply 56d ago
Member Service Representative- Seasonal
Summa Health 4.8
Akron, OH jobs
Member Service Rep - Seasonal SummaCare - 1200 E Market St, Akron, OH Full-Time / 40 Hours / Days * Remote after training Provides personalized service to members and promptly works to answer questions and resolve concerns. Coordinates with management and other departments to effectively address member needs. Formal Education Required: a. High School diploma or GED; College experience preferred Experience & Training Required: a. More than 1 year of experience performing same or similar responsibilities. Relevant experience includes: Customer service including call-center or administrative support experience and background in Medicare and/or health insurance strongly preferred. c. Other Skills, Competencies and Qualifications: a. Demonstrate knowledge of Customer Service practices, including phone system operations and documentation workflows b. Communicate effectively with others through written and verbal means. c. Facilitate working in Windows, and with organizing computer based information. d. Balance need for decisive, professional demeanor with warm, non-confrontational customer-first attitude. Project empathy, confidence, proper tone, and service-oriented attitude over the telephone. e. Operate standard office equipment such as a personal computer and headset; Adept keyboarding and computer skills, including wifi, VPN access, and audio controls. f. Demonstrates ability to learn and practice knowledge of health insurance industry, including governing rules and regulations. g. Organize and manage time in order to complete tasks within designated time frames in fast paced environment. h. Demonstrates ability to learn and practice knowledge of and complies with regulatory, departmental, and company policies & procedures. i. Ability to maintain confidentiality of member health information and business information. j. Flexible: ability to adjust work hours to meet business demands; comfortable in a remote work environment d. Level of Physical Demands: a. Sit for prolonged periods of time. b. Bend, stoop, and stretch. c. Lift up to 20 pounds. d. Manual dexterity to operate computer, phones, and standard office machines. Equal Opportunity Employer/Veterans/Disabled $15.96/hr - $25.00/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay
$16-25 hourly 2d ago
Customer Service Representative (Call Center)
Impact Community Action 4.2
Columbus, OH jobs
Title: Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail, and chat in a call center environment. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education and referrals on a variety of topics. Job Responsibilities: Greets, directs, and informs customers of all agency programs by phone (Call Center), e-mail, or chat. Specific time will be spent educating customers on the Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Program Plus (PIPP+), and other fuel fund and all other agency programs Accurately enters customers' program required information into the computer database and files Understands program eligibility guidelines in order to process applications for HEAP, CSBG, and all other agency gunding sources Print, scan and upload error-free applications containing customers' signatures and provides completed application and required documentation into the OCEAN/Salesforce system and our internal electronic storage Submit daily logs/notes on case file status to the Emergency Assistance Management team and/or Director Attends initial orientation and periodic training sessions as required to enhance Agency and program knowledge Provides a quality customer service experience for all customers by providing compassion, active listening, and responding to customers' needs in a timely manner Makes referrals to other internal and external programs as needed Makes referrals to other community resources as appropriate Position meeds required productivity standards established by management for taking applications from target population CSR I candidate must be able to complete various duties while simultaneously maintaining each program's processes rules and guidelines with a sense of urgency Managing large amounts of inbound and outbound calls in a timely manner Following call center "scripts" when handling different topics Identifying customers' needs, clarify information, reseach every issue and providing solutions Assumes other duties assigned by the Program Manager, Director and/or the executive leadership Working Conditions and Physical Requirements: High-volume customer service and/or call center environment serving low-income people in crisis; and managing calls for all Agency staff and programs. Requires ability to operate telephone and personal computer for extended periods of time. May work some Saturdayus and extended office hours. Occasional travel. Competencies and Knowledge, Skills, and Abilities: Patient, Even-tempered Integrity and Trust Action Oriented Drive for Results Strong Interpersonal Skills Decision Quality Problem Solving Process Management Excellent Customer Service Skills, in particular de-escalation Flexibility Verbal, Written Communication Skills Listening: Ability to communicate complex funding rules to the customer's level of understanding Technical Skills (e.g., PC applications) Functional Knowledge and Skills - examples knowledge of program eligibility guidelines, call center and applications processes Minimum Education and Qualifications: High School diploma or G.E.D. Valid Ohio Driver's License and reliable transportation and ability to meet Agency insurance policy Previous experience in a customer service role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Preferred: Prior non-profit/community action agency/human services/call center/Salesforce systems experience Equal Opportunity Statement: IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.
$29k-36k yearly est. 1d ago
Remote Reader Services Specialist Contingent on Contract Award
Global Impact Group LLC 4.0
Cleveland, OH jobs
Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement About the Role: Global Impact Group is seeking a Reader Services Specialist to support a visually impaired Veterans Service Representative (VSR) at the VA Cleveland Regional Office. This position is part of a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract and is contingent upon award of the federal contract RFQ 36C10D25Q0119 by the U.S. Department of Veterans Affairs. Key Responsibilities: Read aloud from electronic and hard copy documents (PDFs, handwritten materials, medical records, etc.) Identify and communicate all fields in forms, including blank ones Review and read outgoing VA communications for accuracy and completeness Assist with inaccessible screen content in VA systems such as VBMS, CAPRI, eVA, IPPS, and others Maintain daily Service Hour Log with signatures/initials for verification Required Qualifications: Minimum age 18 Fluent in English with clear pronunciation Exceptional reading, grammar, and oral communication skills Professional demeanor and customer service orientation Ability to work independently and confidentially in a remote setting Access to secure and reliable internet and personal computer (VA equipment will not be provided) Additional Requirements (Post-Award): Favorable completion of background investigation (NACI Level) Completion of VA-provided training (e.g., privacy and cybersecurity) Signed Rules of Behavior and compliance with VA data security policies Conditions of Employment: This is a contingent position, meaning employment is conditional upon: Contract award by the Department of Veterans Affairs Approval of candidate by the VA Contracting Officer Favorable adjudication of background investigation The candidate must be available to begin onboarding promptly upon contract award (anticipated September 2025) To Apply: Submit the following to ***************************** Resume highlighting relevant experience Cover letter referencing Reader Services VA RFQ 36C10D25Q0119 Availability to begin work post-award Global Impact Group is an equal opportunity employer and a proud certified Service-Disabled Veteran-Owned Small Business (SDVOSB). This is a remote position.
$65k-91k yearly est. Easy Apply 15d ago
Membership Services Specialist
Trout Unlimited 3.8
Arlington, VA jobs
Full-time Description Trout Unlimited (TU) is a national conservation organization with more than 350 staff and 300,000 members and supporters organized into over 400 chapters and councils nationwide. Our dedicated grassroots volunteers are supported by a respected team of conservation and restoration specialists, scientists, and policy experts who work remotely and in dozens of offices across the country. TU's shared mission is to bring together diverse interests to care for and restore rivers and streams so that future generations can experience the joy of wild and native trout and salmon. Position Summary Trout Unlimited is seeking a Membership Services Specialist to deliver an exceptional experience to our members through outstanding customer service and accurate membership processing. This role is ideal for someone who enjoys helping people, is detail-oriented, and thrives in both front-line and behind-the-scenes work. This position will be hybrid/remote. Requirements Duties and Responsibilities Serve as a main point of contact for members via phone, email, and written correspondence. Manage inbound and outbound communications in partnership with TU's third-party call center, ensuring quality and timely responses. Assist members with renewals, billing, benefits, donations, login issues, and general inquiries. Maintain and update membership records in TU's CRM (NetForum), ensuring accuracy and data integrity. Process memberships, donations, and fulfillment requests, including special and workplace giving orders. Generate tax letters and provide feedback on campaigns. Collaborate with internal teams and external vendors to support member engagement and satisfaction. Qualifications The ideal candidate will bring strengths in at least 80% of the following: Bachelor's degree and at least one (1) to three (3) years of professional experience in customer service, call center operations, or membership services. Excellent communication skills with a member-first mindset. Strong attention to detail and accuracy in data entry and record-keeping. Experience with CRM systems (NetForum or similar preferred) and Microsoft Office Suite. Ability to manage multiple priorities and adapt in a fast-paced environment. Experience working with third-party vendors a plus. Commitment to TU's mission and values; passion for angling preferred. This description is not intended to be an all-inclusive list of duties, and additional responsibilities may be assigned as needed. Please attach your resume and cover letter with your application. Applications without both documents will not be reviewed. At Trout Unlimited, we value diversity and actively seek candidates who come from communities historically underrepresented in conservation, as well as those most impacted by degraded rivers and streams. We are committed to creating inclusive spaces for all people to participate in our work to care for trout, salmon, and clean, healthy waters.
$28k-35k yearly est. 60d+ ago
Victim Services Specialist - Southern Minnesota
Mothers Against Drunk Driving 4.3
Rochester, MN jobs
Job Description Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed. This is a remote position in which the selected candidate must reside in the Southern Minnesota area. The salary for this position is $45,000 ESSENTIAL FUNCTIONS: Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments. Maintain current assessment of victim's coping and need for further referrals. Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation. May accompany victims/survivors to justice proceedings as appropriate. Provide advocacy by assisting in the protection and exertion of victims/survivors rights and educating others about the criminal and civil justice systems. Conduct community needs assessments and analyze results to determine the development, facilitation, and implementation of appropriate victim services, programs and events. Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services. Utilizing analysis of community needs assessment, establish and utilize a network of key individuals in the legal, medical, and social service systems to facilitate assistance for victims/survivors. Collect and maintain community resource information to share with victims and other Victim Services employees. Recruit, screen, train, deploy, and recognize volunteers who provide assistance in meeting Victim Service initiatives. Maintain accurate case records, statistical information and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD. Other duties as assigned. POSITION REQUIREMENTS Bachelor's degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death) Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death). Reliable transportation to court attendance is required along with a flexible schedule. Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment. Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language. Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments. Strong work ethic with the ability to maintain a high activity level. Must have exceptional internal and external customer service orientation. Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills. Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community. Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. Demonstrated commitment, passion and compassion for the mission of MADD. BENEFITS Eligible within first 30-45 days Health, Dental, Vision Retirement 403(b) + employer matching 4 weeks accrued vacation 12 Paid Holidays per calendar year Up to 3 Floating Holidays per calendar year Paid Sick Time Modified Tuition Reimbursement Maternity/Paternity Leave Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer FSA, HRA Employee Assistance Program How to Apply: Please provide resume to our hiring team via the blue APPLY NOW button #zr
$45k yearly 16d ago
Patient Financial Services Representative III
Fairview Health Services 4.2
Saint Paul, MN jobs
Fairview is looking for a Patient Financial Services Representative III to join our team! This is a fully remote position approved for a 1.0 FTE (80 hours per pay period) on the day shift. The DME/Follow-up/Billing department manages patient accounts by applying strong knowledge of insurance guidelines, denial codes, collection practices, and customer service. The team independently resolves billing concerns, processes correspondence and payment research, reviews explanations of benefits, and communicates clearly with patients, payers, and vendors to ensure timely and accurate claim resolution. Additional responsibilities include managing bad debt, completing refunds, verifying insurance, securing authorizations, and confirming sales orders in alignment with payer and compliance requirements. Responsibilities * Manages and resolves complex patient accounts by ensuring accurate financial transactions, appropriate reimbursements, and timely follow-up with payers, patients, and internal partners. * Performs daily work with high accuracy and productivity, following departmental best practices while identifying and implementing process improvements. * Serves as a subject matter expert with advanced knowledge of revenue cycle workflows, systems (including Brightree, expected payment calculations), payer policies, and regulatory requirements. * Conducts detailed investigations of high-complexity accounts, processes internal and external correspondence, and ensures clear, professional communication. * Utilizes multiple systems and payer portals to secure payment, verify insurance/demographics, apply correct adjustments, and educate patients/guarantors on financial responsibilities. * Provides mentorship and support to team members, leading discussions, facilitating meetings, and contributing to high-visibility projects. * Collaborates across departments to expedite account resolution and support business outcomes through accurate documentation, single-touch resolution, and continuous workflow optimization. Required Qualifications * 2 years in a medical billing office setting or relevant experience * Organizational skills, Communication skills, Attention to detail * Ability to problem solve and able to utilize resources independently Preferred Qualifications * 2 years of medical billing office setting experience * MS Office experience * Coordination of benefits experience * Epic, Brightree, Billing Bridge, or comparable software account experience * Experience working with medical terminology * Experience working with CPT-4 and ICD-10 * Extensive knowledge of FV account review experience * Extensive knowledge of FV system applications * Extensive knowledge of FV RCM workflows * Billing certification * Substantial system super user experience Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
$27k-45k yearly est. Auto-Apply 20d ago
Community Services Specialist- Job #479
North Los Angeles County Regional Center 3.7
Los Angeles, CA jobs
Job Description COMMUNITY SERVICES SPECIALIST - QA The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives general supervision from the Community Services Supervisor. The Position and Job Summary (These are examples of the types of duties that may be performed. Additional duties may be added.) Supports service providers in continually improving service levels through consultation on best practices, program, monitoring, problem identification and exploration, complaint investigation, and providing group and individual training. Collects service satisfaction information from consumers and families and agency staff. Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, follow-ups on implementation. (Quality Assurance (QA) emphasis. Surveys agency staff, references performance contract to identify resource development needs. Locates potential providers, provides information and consultation on regulatory requirements, business issues. Provides technical support during development. Trains potential providers on best practices in service delivery. Represents the agency in transactions with Community Care and Health Care licensing, State Development Centers (SDC), the Department of Developmental Services (DDS), community agencies, and regulatory agencies. Creates, maintains informational material for use by providers, regional center staff, consumers, and families. Consults with Consumer Services staff and assists in resolution complex service planning issues. May act in a dedicated role as part of the agency's Community Placement Plan (CPP) by providing monitoring and quality assurance activities to vendored programs that are developed through the CPP Request for Proposals (RFP) process to serve individuals placed into the community from SDC, or individuals who are at risk of placement into an SDC. Collaborates with other Community Services Specialists (QA) as needed for monitoring and reporting. Reports to CPP committee regarding findings and observations of service implementation. May complete reports and update databases related to CPP projects as necessary for internal and external reporting. Performs all other assigned duties as needed. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience A typical way to obtain the knowledge and skills would be: A Bachelor's degree and four years of related experience. A Master's degree in a related subject may be substituted for two years of experience. Developmental disabilities, service provision techniques, current values and best practices, ability to understand and apply regulatory and statutory information during reviews or investigations, familiarity with day programs, supported employment and SLS services. Skills and Abilities Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communications, ability to work effectively with people from a variety of cultures. Ability to develop and facilitate trainings. Ability to conduct professional presentations. Ability to understand complex organizational systems and interdependencies with community resources. Exceptional ability to create rapport and manage collaborative relationships with numerous project partners. Proficiency in numerous standard Office Suite software programs and ability to learn new software applications. Essential Requirements A valid California Driver's License and transportation, or acceptable substitute is required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents Pre-Tax Flexible Spending Account for eligible health care expenses Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees No cost Vision plan for employees and eligible dependents Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees NLACRC offers two (2) deferred compensation plans - 457 and 403(b) Participate in the Public Service Loan Forgiveness program Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time Holidays - NLACRC offers 12 paid holidays throughout the year Most positions are offered a hybrid - remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non - exempt. NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Compensation This position is non-exempt. Regular Salary: $29.49 - $41.66 per hour
$29.5-41.7 hourly 3d ago
Specialist, Enterprise and Procurement Services
Foundation for California Community Colleges 4.4
California jobs
Specialist, Enterprise and Procurement ServicesRemote within California, Must reside in California We are seeking a Specialist to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges-the largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California. What You'll Do The Specialist of Enterprise and Procurement Services will support outreach strategies and contribute to the growth of FoundationCCC's cooperative purchasing programs. The role will be focused on initiating, cultivating, and strengthening relationships with key partners, such as purchasing professionals at K-12 districts, cities, and counties, as well as vendor partners and their sales teams. The ideal candidate will have the ability to utilize multiple communication methods for relationship management, including email campaigns, virtual meetings, conference presentations, and in-person meetings, with the goal of strengthening brand visibility and increasing participation in FoundationCCC's cooperative purchasing contracts. The specialist will have an opportunity to collaborate and influence strategy around the expansion of programs. Familiarity with the K-12 public education system and experience conducting outreach are a plus. Serve as a proactive ambassador of FoundationCCC's cooperative purchasing programs. Cultivate strong, collaborative relationships with key program partners (K-12 district administrators, vendors, and cities and counties), and internal teams to improve and expand existing programs. Collaborate with Manager, Enterprise Partnerships to plan and execute regular outreach for existing partners, tracking utilization of our program(s) and identifying areas for increased partnership. Actively participate in marketing efforts, including in-person presentations, outreach at conferences, hosting in-person and virtual workshops. Contribute to professional development efforts for K-12 purchasing administrators, including regular advisory board meetings and resource development to engage close K-12 partners and position SchoolBuys as a resource. Build and maintain effective relationships with vendors, ensuring accountability for performance standards and contract compliance. Establish fluency with program contracts to increase contract utilization by K-12 districts and other public agencies. Attributes for Success Minimum of (2) + years of progressive related work experience, at least one (1) of which is in an outreach-driven, external-facing sales, account management, or customer service environment. Familiarity with California K-12 public education internal decision-making processes relative to procurement of institutional needs. Excellent communication skills, and comfort using multiple channels to communicate with program partners (email, phone calls, in-person meetings). Understanding of effective relationship development, direct outreach and/or sales strategies. Ability to establish and maintain collaborative partnerships with individuals and groups possessing varied backgrounds and perspectives. Knowledge of, or willingness to learn about procurement law and regulations and emerging trends in public procurement. We're recruiting for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people's lives for the better Our work holds great weight and responsibility, and the opportunity to impact the lives of millions Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to achieve organizational goals FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency Team members are hired for their expertise in niche areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more We have a commitment to professional development and an emphasis on shared leadership, to ensure growth for employees and the organization overall What we Offer FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California's State Capitol. Benefits Competitive compensation, generous PTO, holidays Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings CalPERS retirement program and optional 403(b) and 457 Retirement plans Tuition reimbursement Public Service Loan Forgiveness certified employer If you have any additional questions, please email us at **********************. Budgeted Annual Salary Pay Range: $65,000.00 - $75,000.00 Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.
$65k-75k yearly Auto-Apply 43d ago
Remote Reader Services Specialist Contingent on Contract Award
Global Impact Group 4.0
Cleveland, OH jobs
Benefits: Competitive salary Flexible schedule Opportunity for advancement About the Role: Global Impact Group is seeking a Reader Services Specialist to support a visually impaired Veterans Service Representative (VSR) at the VA Cleveland Regional Office. This position is part of a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract and is contingent upon award of the federal contract RFQ 36C10D25Q0119 by the U.S. Department of Veterans Affairs. Key Responsibilities: Read aloud from electronic and hard copy documents (PDFs, handwritten materials, medical records, etc.) Identify and communicate all fields in forms, including blank ones Review and read outgoing VA communications for accuracy and completeness Assist with inaccessible screen content in VA systems such as VBMS, CAPRI, eVA, IPPS, and others Maintain daily Service Hour Log with signatures/initials for verification Required Qualifications: Minimum age 18 Fluent in English with clear pronunciation Exceptional reading, grammar, and oral communication skills Professional demeanor and customer service orientation Ability to work independently and confidentially in a remote setting Access to secure and reliable internet and personal computer (VA equipment will not be provided) Additional Requirements (Post-Award): Favorable completion of background investigation (NACI Level) Completion of VA-provided training (e.g., privacy and cybersecurity) Signed Rules of Behavior and compliance with VA data security policies Conditions of Employment: This is a contingent position, meaning employment is conditional upon: Contract award by the Department of Veterans Affairs Approval of candidate by the VA Contracting Officer Favorable adjudication of background investigation The candidate must be available to begin onboarding promptly upon contract award (anticipated September 2025) To Apply: Submit the following to ***************************** Resume highlighting relevant experience Cover letter referencing “Reader Services - VA RFQ 36C10D25Q0119” Availability to begin work post-award Global Impact Group is an equal opportunity employer and a proud certified Service-Disabled Veteran-Owned Small Business (SDVOSB). This is a remote position. Compensation: $15.00 - $17.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Global Impact Group LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Minority-Owned enterprise based in Raleigh, North Carolina, providing innovative and quality-driven solutions in Staffing, Language Services, Consulting, Janitorial, and Employment Placement. As an ISO 9001 and ISO 17100 certified firm, we serve government, healthcare, education, and corporate clients with excellence, efficiency, and cultural competence. Our mission is to deliver tailored services that empower individuals, strengthen organizations, and create lasting impact in the communities we serve.
$15-17 hourly Auto-Apply 60d+ ago
Information Technology Member Services Representative
The Salvation Army 4.0
Dayton, OH jobs
DEPARTMENT: Education REPORTS TO: Education Technology Specialist SUPERVISES: N/A STATUS: Non-Exempt SCHEDULE: Part-Time / Technology Center is open Monday - Thursday noon- 8 PM / Friday noon to 7 PM and Saturday noon to 5 PM. Must have open availability during this time. FUNCTION: The Tech Center Member Services Representative will serve as part of the Kroc Center Education Department. They will function in a team environment and be a role model to both youth and adults. In conjunction, they will keep as a priority, the educational nurturing of each individual, child or adult that they work with; promoting the Christian faith and values in keeping with the Mission of The Salvation Army. Responsibilities DUTIES: General Providing a safe, clean and welcoming learning environment for staff and guests Monitoring groups of students in a collaborative setting Communicate effectively with the Education Team Encouraging participation of students of all ages Sharing technology skills with youth and adult participants Serving as an instructor during Educational Programs Assist in Programs related to the Tech Center and Education Programming monitor the equipment used in the TC, if in need of repair, updating software, maintenance, etc consult w/ the Education Technology Specialist concerning the best way to proceed strong computer skills as it relates to using technology to assist individuals good communication skills and team collaboration skills may be called upon to assist with the After School Program and Summer Camps. Assist Administration related to the Tech Center Supporting the Education Technology Specialist and the Education Program Specialist in meeting state standards to ensure quality programs Collecting and maintaining statistics as they relate to the use of the Technology Center. Meeting the goals set by the Director of Education to support our local schools All other duties as deemed necessary and appropriate by the Director of Education. Qualifications MINIMUM QUALIFICATIONS: Strong computer skills as it relates to using technology to teach and instruct individuals Genuine interest in helping others to learn basic computer and photography skills An enthusiasm for working with youth Good communication skills and team collaboration skills The Salvation Army's Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
$18k-24k yearly est. Auto-Apply 60d+ ago
Medicare Member Engagement Representative - Seasonal
Summa Health 4.8
Akron, OH jobs
Medicare Member Engagement Rep - Seasonal SummaCare - 1200 E Market St, Akron, OH 44305 Full-time / 40 Hours / Days Completes Medicare Advantage plan changes over the phone utilizing a compliance approved script. Documents all calls. Tracks and follows-up with SummaCare Medicare members at risk for disenrollment from the health plan. Assists with outreach programs designed to increase retention of SummaCare Medicare members. Acts as support when presenting plan benefit information to groups or individuals in person, as needed. Complies with Center for Medicare and Medicaid Services (CMS) rules and regulations related to Medicare Advantage plans. Formal Education Required: a. High School Diploma or GED b. Associate's or BA/BS preferred Experience & Training Required: a. One (1) year experience in a call center, customer service, or support role in the health insurance industry performing same or similar responsibilities which includes any combination of the following: i. Customer service experience dealing with Medicare beneficiaries, ii. Understanding of Medicare / health insurance compliance iii. Working knowledge of Medicare, plan design and benefits b. Two (2) years of experience in the health insurance industry strongly preferred 3. Other Skills, Competencies and Qualifications: a. Possess working knowledge of Center for Medicare and Medicaid Services (CMS) rules and regulations related to Medicare Advantage plans b. Ability to complete SummaCare plan and product training prior to open enrollment season with a passing rate of 90%. c. Ability to multi-task. Operate computer, MACESS member documentation system, Plan Central, Salesforce CRM system, utilize SummaCare website and phone system while speaking and collecting information from member and when applicable prospective enrollee. d. Excellent phone skills. e. Strong understanding of Federal and State regulatory requirements and Marketing Guidelines. f. Able to work independently and within a team environment. g. Effective listening and critical thinking skills. h. Ability to develop, prioritize and accomplish goals. i. Demonstrate time management. j. Moderate Complexity: Independent judgment, decision-making, problem solving related to programs and projects, technical systems; interpreting policies and procedures within and across departments. k. Moderate Stress: Variety of work that is complex in nature; requires attention to detail; frequent interruptions and distractions; involves coordinating across departments. Accountable for personal performance and completion of projects across departments. Frequently required to calm and gain confidence of others. l. Ability to travel from location to location throughout the workday. m. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity 4. Level of Physical Demands: a. Light: Exerts up to 20 pounds of force occasionally and/or up to ten pounds of force frequently, and/or a negligible amount of force continuously. Equal Opportunity Employer/Veterans/Disabled $15.96/hr - $25.00/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay
$16-25 hourly 18d ago
Medicare Member Engagement Representative - Seasonal
Summa Western Reserve Hospital 4.8
Akron, OH jobs
Medicare Member Engagement Rep - Seasonal SummaCare - 1200 E Market St, Akron, OH 44305 Full-time / 40 Hours / Days Completes Medicare Advantage plan changes over the phone utilizing a compliance approved script. Documents all calls. Tracks and follows-up with SummaCare Medicare members at risk for disenrollment from the health plan. Assists with outreach programs designed to increase retention of SummaCare Medicare members. Acts as support when presenting plan benefit information to groups or individuals in person, as needed. Complies with Center for Medicare and Medicaid Services (CMS) rules and regulations related to Medicare Advantage plans. Formal Education Required: a. High School Diploma or GED b. Associate's or BA/BS preferred Experience & Training Required: a. One (1) year experience in a call center, customer service, or support role in the health insurance industry performing same or similar responsibilities which includes any combination of the following: i. Customer service experience dealing with Medicare beneficiaries, ii. Understanding of Medicare / health insurance compliance iii. Working knowledge of Medicare, plan design and benefits b. Two (2) years of experience in the health insurance industry strongly preferred 3. Other Skills, Competencies and Qualifications: a. Possess working knowledge of Center for Medicare and Medicaid Services (CMS) rules and regulations related to Medicare Advantage plans b. Ability to complete SummaCare plan and product training prior to open enrollment season with a passing rate of 90%. c. Ability to multi-task. Operate computer, MACESS member documentation system, Plan Central, Salesforce CRM system, utilize SummaCare website and phone system while speaking and collecting information from member and when applicable prospective enrollee. d. Excellent phone skills. e. Strong understanding of Federal and State regulatory requirements and Marketing Guidelines. f. Able to work independently and within a team environment. g. Effective listening and critical thinking skills. h. Ability to develop, prioritize and accomplish goals. i. Demonstrate time management. j. Moderate Complexity: Independent judgment, decision-making, problem solving related to programs and projects, technical systems; interpreting policies and procedures within and across departments. k. Moderate Stress: Variety of work that is complex in nature; requires attention to detail; frequent interruptions and distractions; involves coordinating across departments. Accountable for personal performance and completion of projects across departments. Frequently required to calm and gain confidence of others. l. Ability to travel from location to location throughout the workday. m. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity 4. Level of Physical Demands: a. Light: Exerts up to 20 pounds of force occasionally and/or up to ten pounds of force frequently, and/or a negligible amount of force continuously. Equal Opportunity Employer/Veterans/Disabled $15.96/hr - $25.00/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay
$16-25 hourly 17d ago
Annual Giving and Fundraising Services Officer
Ohio History Connection 3.5
Columbus, OH jobs
Job Description Job Title: Annual Giving and Fundraising Officer Status: Full time, permanent Compensation: $58,000 - $63,136 per year Benefits: Medical, dental, vision, disability, paid parental leave, dependent care assistance, paid vacation/sick/personal/holidays, public pension (OPERS), 403b & deferred compensation programs; free membership for Ohio History Connection Position Summary: As a key member of the team, this person will plan, execute and manage all phases of a well-coordinated Annual Giving Program supporting the Ohio History Connection's (OHC) mission, vision and values. This position plays a pivotal role in for the organization by managing annual fundraising campaigns and implementing accurate and timely gift processing and acknowledgement. This position combines donor engagement strategy with operational excellence, serving as a bridge between fundraising and back-office stewardship. Essential Duties and Responsibilities Coordinates all fundraising activities directed at increasing annual gift support and participation. Accurately process all incoming gifts including checks, stock, online, and others. Maintain donor records in CRM (Altru) ensuring data integrity and compliance. Generate reports on fundraising performance, trends, and campaign ROI. Plan & execute all phases of a cohesive annual giving direct mail program. Manage Contributor Membership program. In coordination with membership staff, plan & execute solicitation of OHC members. In cooperation with the Marketing & Communications division, coordinate appropriately-timed gift envelope insertion ( Echoes ) and giving messages in communication pieces produced by OHC, i.e. Echoes, eNews, OHC website, etc. With the cooperation and support of OHC staff, plan & execute a coordinated Annual Giving Staff Campaign. Serves as Staff Liaison to Conestoga, Ohio History Connection support group, and provides administrative support for their membership drive, annual fundraiser, and donor stewardship activities. Plan & execute stewardship strategies and activities to give annual fund donors meaningful interactions and connections with OHC. Ensure accurate reporting of the annual giving program to include appeal/gift source, donor type, and gift designations. Other duties as assigned. Required Education and Experience Associate's degree from an accredited institution in a relevant field PLUS 2-3 years relevant working experience in fundraising and development or Bachelor's degree from an accredited institution in a relevant field PLUS 1-2 years relevant working experience in fundraising or development. Desired Skills & Experience Proven experience in taking a program and/or project from concept to completion Able to use project management process Experience leading teams of peers Able to create evaluation and use evaluation data for program improvement Ability to communicate with staff and the public, both orally and in writing, and on behalf of a program Excellent presentation skills Ability to consider expenses and revenue in developing and managing program budgets Proficiency in various office software suites and virtual platforms, including but not limited to Microsoft 365; Familiarity with fundraising databases; prior use of Blackbaud Raiser's Edge or Altru is a plus. Effective organizational skills, including attention to detail, prioritizing and managing multiple tasks for yourself, and being accountable to the organization for said tasks. Required Competencies: Can locate and use resources to get things done, orchestrates multiple activities at once to accomplish a goal, uses resources effectively and efficiently, and arranges information in a useful manner. Able to initiate work and delegate to staff (either direct reports, volunteers or program/project staff) Able to process information in a consistent manner, simultaneously displaying adaptability when necessary. Intuitive and proactive in the strategy of building relationships and meeting the needs of stakeholders Strategic thinker who is self-directed Able to make practical and prudent business decisions and connections for profitability (may be earned revenue, grants, state funds, etc.) Application Instructions All interested applicants should apply online at ********************************* Please contact Human Resources at ************ or by email at ************************* for questions or accommodation requests. Please do not send applications by regular mail or email. Ohio History Connection is an equal opportunity employer. All prospective employees are required to undergo a fingerprint background check processed by the Ohio Bureau of Criminal Investigation & Identification (BCI) in accordance with the Volunteer Children's Act. Additionally, prospective employees will also submit to a drug test. Both will occur after the offer of employment is accepted. The results of the background check and drug test are not immediate disqualifiers to employment and are reviewed in accordance with Ohio History Connection policies and procedures. Inquiries must be directed to the Human Resources Director at ************ or via email at *************************. Job Posted by ApplicantPro
$58k-63.1k yearly 22d ago
Member Service Representative West Park YMCA
YMCA of Greater Cleveland 3.6
Cleveland, OH jobs
Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing. Occasional evening and weekend availability required. This is a Part Time position. Job Responsibilities: Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times. Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Keep front desk and lobby area neat, clean and professional. Greet members / visitors according to YMCA guidelines. Qualifications: High School Diploma or GED preferred. Strong customer service skills. Cash management experience. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Ability to perform multiple tasks in diverse situations successfully. Computer and keyboarding experience. Strong communication skills and phone etiquette.
$17k-24k yearly est. 43d ago
Member Service Representative - North Royalton YMCA
YMCA of Greater Cleveland 3.6
North Royalton, OH jobs
Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, membership sales, and retention. These include phone and in-person interaction with members and YMCA staff members, administrative activities, member and program enrollment, record keeping, and payment processing. Job Responsibilities: Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and co-workers of any dilemmas, concerns, and updates. Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests. Systems training will be provided. Maintenance of all member resource information at front desk. Keep front desk and lobby area neat, clean and professional. Greet members and visitors according to YMCA guidelines. Qualifications: At least 16 years of age. Strong customer service skills. Cash management experience. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Ability to perform multiple tasks in diverse situations successfully. Computer and keyboarding experience. Strong communication skills and phone etiquette.
$17k-24k yearly est. 27d ago
Member Service Representative - French Creek YMCA
YMCA of Greater Cleveland 3.6
Avon, OH jobs
Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing. Occasional evening and weekend availability required. This is a Part Time position. Job Responsibilities: Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times. Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Keep front desk and lobby area neat, clean and professional. Greet members / visitors according to YMCA guidelines. Qualifications: High School Diploma or GED preferred. Strong customer service skills. Cash management experience. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Ability to perform multiple tasks in diverse situations successfully. Computer and keyboarding experience. Strong communication skills and phone etiquette.
$18k-24k yearly est. 27d ago
Member Service Representative - French Creek YMCA
YMCA of Greater Cleveland 3.6
Avon, OH jobs
The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing. ESSENTIAL FUNCTIONS: Perform multiple tasks in diverse situations. Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during shift. Apply working knowledge of DAXKO system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Maintain neat, clean and professional appearance of front desk and lobby areas. Attend all required trainings and staff meetings. Greet members / visitors according to YMCA guidelines. Track equipment loaned to members / visitors during visits. Conduct member / program participant surveys as required. Promote and support membership sales by following member sales process. Provide tours to perspective members as needed. Maintain a working knowledge of current programming, branch events, memberships, scholarships, fundraisers, pricing and other association events. Answer telephones, respond to inquires and forward messages according to YMCA member / customer service guidelines. Follow association Access Control guidelines. Responsible for retail sales. Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA's core values of caring, honest, respect and responsibility. Follow all established policies and procedures, including but not limited to, safety practices and personnel policies. Participate in and support association events and fundraising activities. Secure required trainings and/or certifications necessary for the position. Other duties as assigned. QUALIFICATIONS:Education: High School Diploma or GED preferred. Minimum two years high school and 16 years old. Experience: Cash management experience. Computer and keyboarding experience.Certification(s) & Requirements: CPR and First Aid certification and Safety training required within 30 days of hire. Technical Skills and Knowledge: Strong communication skills and phone etiquette. Strong customer service skills. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Demonstrated commitment to the mission and cause of the YMCA, and uphold its values and ethics. Able to work effectively with people of different backgrounds, abilities, opinions and perceptions. Willing and able to be a mandated reporter for any signs or suspicion of child abuse or neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-KIDS) and notifying your immediate supervisor, branche executive, risk management, and human resources. PHYSICAL DEMANDS: Frequent sitting, standing and walking, reaching, stooping, kneeling, and bending. Occasionally lifting and/or moving up to 50 pounds. WORK ENVIRONMENT: Maintain a clean and orderly work environment. DISCLAIMER:The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
$18k-24k yearly est. 27d ago