Member Service Representative jobs at YMCA of Greater San Antonio

Atlas is the concierge and charge card built for those who expect more, unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals who rely on Atlas for insider access, curated service, and unmatched reliability. In just 12 months, we've scaled to over $X00,000,000 in spend volume, growing double digits month-over-month, organically and without paid marketing. We're backed by world-class investors and have multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at Apple, Robinhood, Instacart, DoorDash, and leading startups. The Role In this role as Dining & Accounts Member Services Associate, you will be the member-facing role responsible for ensuring an exceptional experience for Atlas cardholders across dining, reservations, and account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas's standard of excellence. You'll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time. Of note: this position is for candidates located in the PST time zone. The time that you will need to be available is from 1 pm to 9 pm PST. Responsibilities Serve as the primary point of contact for Atlas members regarding dining and account-related requests. Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems. Coordinate reservations, dining experiences, and special requests with precision and speed. Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset. Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences. Track and manage service requests efficiently while maintaining a high-touch, empathetic approach. Uphold Atlas's service ethos: anticipating needs before they're voiced and turning challenges into memorable moments. Qualifications 3+ years of client service or relationship management experience in luxury dining, hospitality, or financial services. Background in Customer Service, Executive Assistance, or Concierge Services with a Dining focus. Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions. Excellent multitasking and prioritization skills in fast-paced, dynamic environments. Creative problem-solver who thrives on delivering solutions thoughtfully. You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded. You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work. Self-motivated, ambitious, and able to work independently with minimal supervision. Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace. Preferred Qualifications Familiarity with Core Credit or other financial servicing platforms. Experience in customer-facing financial services or luxury brand environments. Prior experience managing video calls or virtual consultations (Zoom, Google Meet). Why Join Us Join a rapidly growing, mission-driven fintech redefining premium membership experiences. Work alongside a passionate, high-performing team that values empathy, accountability, and creativity. Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members. Full medical, dental, and vision coverage, with dependent contribution. 401k Plan. Flexible Time Off, so you can take the time you need. Work from Home Reimbursement to set up your space for success! Access to Atlas perks and lifestyle experiences: because you should feel like a member too! The salary range for this position is between $70,000 and $80,000, with potential for bonuses. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. The salary range is just one aspect of our total compensation package, which includes a comprehensive benefits program. This is a full-time, exempt position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Atlas is an Equal Opportunity Employer (EEO) and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any legally protected characteristic. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.

Member Service Rep - Seasonal SummaCare - 1200 E Market St, Akron, OH Full-Time / 40 Hours / Days * Remote after training Provides personalized service to members and promptly works to answer questions and resolve concerns. Coordinates with management and other departments to effectively address member needs. Formal Education Required: a. High School diploma or GED; College experience preferred Experience & Training Required: a. More than 1 year of experience performing same or similar responsibilities. Relevant experience includes: Customer service including call-center or administrative support experience and background in Medicare and/or health insurance strongly preferred. c. Other Skills, Competencies and Qualifications: a. Demonstrate knowledge of Customer Service practices, including phone system operations and documentation workflows b. Communicate effectively with others through written and verbal means. c. Facilitate working in Windows, and with organizing computer based information. d. Balance need for decisive, professional demeanor with warm, non-confrontational customer-first attitude. Project empathy, confidence, proper tone, and service-oriented attitude over the telephone. e. Operate standard office equipment such as a personal computer and headset; Adept keyboarding and computer skills, including wifi, VPN access, and audio controls. f. Demonstrates ability to learn and practice knowledge of health insurance industry, including governing rules and regulations. g. Organize and manage time in order to complete tasks within designated time frames in fast paced environment. h. Demonstrates ability to learn and practice knowledge of and complies with regulatory, departmental, and company policies & procedures. i. Ability to maintain confidentiality of member health information and business information. j. Flexible: ability to adjust work hours to meet business demands; comfortable in a remote work environment d. Level of Physical Demands: a. Sit for prolonged periods of time. b. Bend, stoop, and stretch. c. Lift up to 20 pounds. d. Manual dexterity to operate computer, phones, and standard office machines. Equal Opportunity Employer/Veterans/Disabled $15.96/hr - $25.00/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement About the Role: Global Impact Group is seeking a Reader Services Specialist to support a visually impaired Veterans Service Representative (VSR) at the VA Cleveland Regional Office. This position is part of a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract and is contingent upon award of the federal contract RFQ 36C10D25Q0119 by the U.S. Department of Veterans Affairs. Key Responsibilities: Read aloud from electronic and hard copy documents (PDFs, handwritten materials, medical records, etc.) Identify and communicate all fields in forms, including blank ones Review and read outgoing VA communications for accuracy and completeness Assist with inaccessible screen content in VA systems such as VBMS, CAPRI, eVA, IPPS, and others Maintain daily Service Hour Log with signatures/initials for verification Required Qualifications: Minimum age 18 Fluent in English with clear pronunciation Exceptional reading, grammar, and oral communication skills Professional demeanor and customer service orientation Ability to work independently and confidentially in a remote setting Access to secure and reliable internet and personal computer (VA equipment will not be provided) Additional Requirements (Post-Award): Favorable completion of background investigation (NACI Level) Completion of VA-provided training (e.g., privacy and cybersecurity) Signed Rules of Behavior and compliance with VA data security policies Conditions of Employment: This is a contingent position, meaning employment is conditional upon: Contract award by the Department of Veterans Affairs Approval of candidate by the VA Contracting Officer Favorable adjudication of background investigation The candidate must be available to begin onboarding promptly upon contract award (anticipated September 2025) To Apply: Submit the following to ***************************** Resume highlighting relevant experience Cover letter referencing Reader Services VA RFQ 36C10D25Q0119 Availability to begin work post-award Global Impact Group is an equal opportunity employer and a proud certified Service-Disabled Veteran-Owned Small Business (SDVOSB). This is a remote position.

Fairview is looking for a Patient Financial Services Representative III to join our team! This is a fully remote position approved for a 1.0 FTE (80 hours per pay period) on the day shift. The DME/Follow-up/Billing department manages patient accounts by applying strong knowledge of insurance guidelines, denial codes, collection practices, and customer service. The team independently resolves billing concerns, processes correspondence and payment research, reviews explanations of benefits, and communicates clearly with patients, payers, and vendors to ensure timely and accurate claim resolution. Additional responsibilities include managing bad debt, completing refunds, verifying insurance, securing authorizations, and confirming sales orders in alignment with payer and compliance requirements. Responsibilities * Manages and resolves complex patient accounts by ensuring accurate financial transactions, appropriate reimbursements, and timely follow-up with payers, patients, and internal partners. * Performs daily work with high accuracy and productivity, following departmental best practices while identifying and implementing process improvements. * Serves as a subject matter expert with advanced knowledge of revenue cycle workflows, systems (including Brightree, expected payment calculations), payer policies, and regulatory requirements. * Conducts detailed investigations of high-complexity accounts, processes internal and external correspondence, and ensures clear, professional communication. * Utilizes multiple systems and payer portals to secure payment, verify insurance/demographics, apply correct adjustments, and educate patients/guarantors on financial responsibilities. * Provides mentorship and support to team members, leading discussions, facilitating meetings, and contributing to high-visibility projects. * Collaborates across departments to expedite account resolution and support business outcomes through accurate documentation, single-touch resolution, and continuous workflow optimization. Required Qualifications * 2 years in a medical billing office setting or relevant experience * Organizational skills, Communication skills, Attention to detail * Ability to problem solve and able to utilize resources independently Preferred Qualifications * 2 years of medical billing office setting experience * MS Office experience * Coordination of benefits experience * Epic, Brightree, Billing Bridge, or comparable software account experience * Experience working with medical terminology * Experience working with CPT-4 and ICD-10 * Extensive knowledge of FV account review experience * Extensive knowledge of FV system applications * Extensive knowledge of FV RCM workflows * Billing certification * Substantial system super user experience Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Benefits: Competitive salary Flexible schedule Opportunity for advancement About the Role: Global Impact Group is seeking a Reader Services Specialist to support a visually impaired Veterans Service Representative (VSR) at the VA Cleveland Regional Office. This position is part of a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract and is contingent upon award of the federal contract RFQ 36C10D25Q0119 by the U.S. Department of Veterans Affairs. Key Responsibilities: Read aloud from electronic and hard copy documents (PDFs, handwritten materials, medical records, etc.) Identify and communicate all fields in forms, including blank ones Review and read outgoing VA communications for accuracy and completeness Assist with inaccessible screen content in VA systems such as VBMS, CAPRI, eVA, IPPS, and others Maintain daily Service Hour Log with signatures/initials for verification Required Qualifications: Minimum age 18 Fluent in English with clear pronunciation Exceptional reading, grammar, and oral communication skills Professional demeanor and customer service orientation Ability to work independently and confidentially in a remote setting Access to secure and reliable internet and personal computer (VA equipment will not be provided) Additional Requirements (Post-Award): Favorable completion of background investigation (NACI Level) Completion of VA-provided training (e.g., privacy and cybersecurity) Signed Rules of Behavior and compliance with VA data security policies Conditions of Employment: This is a contingent position, meaning employment is conditional upon: Contract award by the Department of Veterans Affairs Approval of candidate by the VA Contracting Officer Favorable adjudication of background investigation The candidate must be available to begin onboarding promptly upon contract award (anticipated September 2025) To Apply: Submit the following to ***************************** Resume highlighting relevant experience Cover letter referencing “Reader Services - VA RFQ 36C10D25Q0119” Availability to begin work post-award Global Impact Group is an equal opportunity employer and a proud certified Service-Disabled Veteran-Owned Small Business (SDVOSB). This is a remote position. Compensation: $15.00 - $17.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Global Impact Group LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Minority-Owned enterprise based in Raleigh, North Carolina, providing innovative and quality-driven solutions in Staffing, Language Services, Consulting, Janitorial, and Employment Placement. As an ISO 9001 and ISO 17100 certified firm, we serve government, healthcare, education, and corporate clients with excellence, efficiency, and cultural competence. Our mission is to deliver tailored services that empower individuals, strengthen organizations, and create lasting impact in the communities we serve.

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. EXCELLENT BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. PLEASE NOTE: All applications must contain complete job histories in the WORK HISTORY SECTION to include * Job Title * Dates of employment (month/year) * Hours worked per week * Name of Employer, Name of Supervisor and Phone Number * Description of duties performed * Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements. * Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. * Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. * College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. * Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. * Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit. IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE. NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 Customer Service Representative I-V Space Force No Military Crosswalk. Qualified veterans are encouraged to apply. * More information on military occupational specialty codes can be found below: ***************************************** ********************************************************************************** MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at ************************************** Required forms that will need to be attached with application for Military Employment Preference: * Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). * Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. * Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. * Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. * Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. HIRING CONTACT: Zane Hudson, **************, Email: ************************** PHYSICAL WORK ADDRESS: Cooper State Park - Doctors Creek Unit, 95 Park Road 8154, Cooper, TX 75432 GENERAL DESCRIPTION: Under the direction of the Office Manager, this position performs entry-level to routine customer service work including assisting with the daily office operations and clerical duties at Cooper State Park - Doctors Creek Unit. Responsible for processing correspondence, report preparation and answering telephones. Performs revenue collection, license and permit sales, automated visitor registration, and making reservations. Provides information to park visitors and general public. Responsible for the general routine cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: No experience required. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid state driver's license. PREFERRED QUALIFICATIONS: Experience: One year of experience in areas such as general clerical, cash handling, or customer service. Bilingual in English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures. Knowledge of administrative and clerical procedures. Knowledge of basic mathematics. Skill in MS Word, Excel, and Outlook. Skill in effective verbal and written communication. Skill in providing quality customer service in a courteous and professional manner. Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts. Skill in managing several projects simultaneously. Ability to handle complaints, emergencies, stressful work environments, and high volumes of people courteously and effectively. Ability to accurately handle cash and account for revenue collected. Ability to work independently with little or no supervision. Ability to work as a member of a team. Ability to learn an on-line registration system. Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities. Ability to respond to public inquiries in a timely manner. Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Position contingent upon funding. Required to work in a high-visitation public park with overnight camping. Required to work 10-40 hours per week, including various schedules with hours other than 8:00 am to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays. Required to adjust to changing schedules. This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates. Must conform to TPWD dress and grooming standards, work rules, and safety procedures. May be required to operate a state vehicle. Required to travel 5% with possible overnight stays. Non-smoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS

Job Description Join Precept Ministries and experience the excitement of contributing to a mission-driven organization dedicated to spreading faith and community outreach. As a Full-Time Customer Service Representative, you'll play a pivotal role in supporting our clients from the comfort of your own home, as this position is fully remote. This flexibility allows you to balance work and personal life while still being part of our vibrant team based in Chattanooga, TN. Your efforts will directly impact the lives of those we serve, providing support and resources that deepen their understanding of faith. You'll have the opportunity to engage with a diverse range of individuals and collaborate with passionate colleagues who share your commitment to making a difference. Step into a fulfilling career where your voice matters, and your contributions are valued in a meaningful way. Apply today to be a vital part of our journey! Precept Ministries: Who We Are Life-changing intimacy with God is the heart of Precept. Since 1970, we've been equipping small group Bible Study Leaders who can help you discover the truth of Scripture for yourself, but not by yourself. To transform the world with God's Word, we recruit, equip, and resource Bible Study Leaders who take God's life-changing Word to their communities. What would you do as a Customer Service Representative As a Full-Time Customer Service Representative at Precept Ministries, you'll be at the forefront of client donor support, offering essential services that include order taking, prayer assistance, donation support, and study guidance. Your role will be deeply rooted in faith-based support, allowing you to uplift and inspire individuals seeking spiritual growth. You'll engage with our valued clients and donors, ensuring they receive the resources they need while offering heartfelt prayer and encouragement. This position empowers you to make a genuine difference in the lives of others by fostering meaningful connections and guiding them through their spiritual journeys. Join us in our mission to serve and support those dedicated to deepening their understanding of faith! Are you the Customer Service Representative we're looking for? To excel as a Full-Time Customer Service Representative at Precept Ministries, a combination of interpersonal skills and technical proficiency is essential. Candidates should possess a high school diploma or equivalent, along with at least six months of experience in a call center environment. Comfort with various software systems and programs is crucial, as you'll navigate multiple platforms to assist clients seamlessly. Strong communication skills are vital in providing empathetic support, whether taking orders, offering prayer, or guiding donors through their contributions. Additionally, a passion for faith-based service will enhance your ability to connect with clients on a deeper level, ensuring they feel valued and supported throughout their journey. This role is perfect for individuals who thrive in a collaborative, mission-driven atmosphere. Knowledge and skills required for the position are: Highschool diploma or equivalent. 6 months experience in a call center environment. Comfortable with various software systems and programs. Get started with our team! We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!

Assist customers with opening a wide variety of products and services. Advise as to how to best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service. Demonstrates a highly motivated, positive, out going, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes sales opportunities with members. Consistently demonstrates the ability to think independently, by effectively responding to each individual member's unique situation. Is fully knowledgeable of all credit union products and services and is able to confidently offer appropriate solutions to fit member needs. Is able to clearly and effectively communicate with members and all levels of staff in oral and written form and is proficient with applicable technology. Responsibilities and Duties Assist with wide variety of customer services. Open various new accounts, process necessary information and educate the customers as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.) Responsible for cross selling credit union services. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies. Issues money orders, receives currency for coin and verifies amounts, processes the redemption of bonds, cashes checks according to written procedures. Views situations from the member's perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member. Follows up to make sure the member's expectations have been met or exceeded. Explains recommendations, products and services in ways members can easily understand. Demonstrates patience, respect and empathy when dealing with difficult members or their complaints. Explain and expedite the opening, closing, transfer, and rollover of IRA accounts. Qualifications and Skills Six months to two years of similar or related experience, including time spent in preparatory positions. High school degree or GED required. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Job Description Assist customers with opening a wide variety of products and services. Advise as to how to best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service. Demonstrates a highly motivated, positive, out going, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes sales opportunities with members. Consistently demonstrates the ability to think independently, by effectively responding to each individual member's unique situation. Is fully knowledgeable of all credit union products and services and is able to confidently offer appropriate solutions to fit member needs. Is able to clearly and effectively communicate with members and all levels of staff in oral and written form and is proficient with applicable technology. Responsibilities and Duties Assist with wide variety of customer services. Open various new accounts, process necessary information and educate the customers as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.) Responsible for cross selling credit union services. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies. Issues money orders, receives currency for coin and verifies amounts, processes the redemption of bonds, cashes checks according to written procedures. Views situations from the member's perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member. Follows up to make sure the member's expectations have been met or exceeded. Explains recommendations, products and services in ways members can easily understand. Demonstrates patience, respect and empathy when dealing with difficult members or their complaints. Explain and expedite the opening, closing, transfer, and rollover of IRA accounts. Qualifications and Skills Six months to two years of similar or related experience, including time spent in preparatory positions. High school degree or GED required. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Powered by JazzHR BjHVTYZEgU

The Member Service Representative manages the “face of the J;” overseeing the relationship with customer. This person will develop and maintain a concierge level customer service for guests and members. This position is instrumental in creating a welcoming environment and unifying the services we provide at our welcome desks. This is a part-time, maximum 29 hours per week hourly position with no benefits. Work hours will be determined with the supervisor prior to acceptance. Flexibility is necessary as the schedule may change due to the needs of the agency. The Jewish Community Center is an EOE (equal opportunity employer). ESSENTIAL FUNCTIONS: Ensure excellent customer service is provided to all guests and members entering the JCC. Serve as a subject matter expert and maintain up to date knowledge on all JCC programs, promotions, events, and facilities. Follow customer service standards and enforce agency policies and procedures. Be the “go to person” for members with updates on programs of the J, changes, closures and building activities. Answer members' questions, resolve any issues they encounter. Offer tours and maintain the highest level of knowledge pertaining to the facilities and programs. MEMBER ENGAGEMENT: Build a conversation rapport with members to ensure the correct service is being provided to the members. Learn how to use the agency wide systems, contribute, and help members on the systems. Provide customer service for members on their renewals, payment updates, program participation, JCC accounts, My J App accounts and related tools. Contact new members to ensure they are satisfied with their membership and solicit feedback. With the directions from the Customer Relations Manager, contact members periodically to check on their JCC experience, celebrate their birthdays and other matters. MANAGER ON DUTY: Be the point of contact in reporting emergencies to the management team outside of office business hours (before 8am and after 6pm) Open and/or close the facility fulfilling the duties on the opening and closing check list Take care of all member related matters that may arise outside of office business hours WELCOME DESK REQUIREMENTS: Have a professional appearance, manner, tone, and attitude. Extend a pleasant welcome to everyone that enters the building. Take the initiative to become proficient in agency systems to guide members. Keep any area in the line of sight clean and clutter free. Keep personal phone usage at a minimum and focus on members and guests (no earbuds) Have proficiency in all Microsoft Office Programs; Intermediate Excel required. Must be a problem solver. Take initiative and require little supervision. The Member Service Representative will be a collaborator as part of the JCC Professional Staff. He/she must be aware of the JCC Mission Statement and work within the frameworks of that mission. Responsibilities of the job may change as the needs of the JCC and/or community change.

Job Description The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations. Position Purpose and Impact Seeking a Part-Time Bi-lingual Spanish, Customer Service Representative. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty. This is a fully remote, part-time, position working approximately 29 hours per week. Responsibilities Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. Follow established processes to assist customers with reservations, ticketing, permits, and other services. Effectively transfer customers to the appropriate department when needed. Seek management support when necessary for complex issues or escalations. Document customer interactions accurately according to company standards. Update customer accounts and system information accurately. Meet individual KPIs and support department goals for customer service excellence. Adhere to company policies, procedures, and performance standards. Complete all required training and coaching within set timeframes. Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. Contribute to a positive team environment by delivering best-in-class service and supporting department goals. Perform other duties as assigned to support the contact center. A flexible schedule is required, including evening or weekend hours Desired Qualifications Strong customer service skills with a professional, calm demeanor. Ability to listen attentively, demonstrate empathy, and respond to customer needs. Builds rapport with customers through friendly and professional interactions. Proficient in following scripts and documenting customer interactions. Demonstrates ownership and accountability, ensuring customers receive exceptional service. Strong communication skills, both verbal and written, with excellent attention to detail. Desired Education and Experience High School Diploma or equivalent. 1+ years of inbound contact center experience. 2+ years of customer-facing experience in a service role. Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint). Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS. Desired Hardware and Software Competency Basic proficiency in Microsoft Office Suite. Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus. General internet skills and the ability to use various online tools. General Physical Demands The below physical demands are representative of those required to successfully perform the essential functions of this job. Visual Acuity: Close visual acuity to read and analyze data on a computer monitor. Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media. Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment. Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks. Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds. Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.

Full-time Description The Member Service Representative is responsible for interacting with a diverse group of people via in person and by phone, investigating and resolving complaints, providing information about the products and services the credit union offers, and cross selling such products and services. Opening and closing of member accounts in addition to processing change of addresses, processing debit cards, opening CD, and IRA accounts. Maintain accurate member information on company systems and prepare the required reports for management. Requirements Qualifications Required: Minimum of 1-3 years of experience in financial operations or a similar role. Excellent verbal and written communication skills, interpersonal skills and active listening skills. Provide high-quality customer service to members. Ability to provide ongoing education and information to members about credit union products and services. Excellent analytical and problem-solving skills Proficiency in financial software and Microsoft Office Suite. Ability to work independently and as part of a team. Strong sales background Skills and Competencies: High level of accuracy and attention to detail. Well organized Ability to manage multiple tasks and meet deadlines Strong analytical and critical thinking abilities. Work Environment: Office setting with standard working hours. Ability to work flexible hours including weekends Occasional overtime may be required to meet deadlines Desired: Bachelor's degree in finance, Accounting, or a related field. *Lending experience is a plus *Bi-Lingual Spanish is a plus

Job Purpose Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate at American Airlines Credit Union. Principal Duties and Responsibilities Prepare pre-closing Loan Quality Initiative requirements, credit analysis and quality control of the loan information Provide accurate closing and funding of our mortgage loans in all 50 states plus the Virgin Islands, using the Prime Alliance LFC system Serve in a backup role for initial member contact via incoming phone calls and for taking applications through our Prime Alliance loan origination system Represent the Mortgage Department in various Credit Union days, seminars and other special projects as directed by the management staff of the Mortgage Department Meet deadlines and assists with production goals Perform other duties as assigned The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. Minimum Qualifications High school diploma or GED Preferred Qualifications Previous banking or Credit Union experience Previous mortgage lending experience Previous knowledge of FNMA, NCUA and AAFCU Mortgage Lending Guidelines Previous Residential Mortgage Closing and Funding experience Previous working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys Knowledge, Skills & Abilities Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team Skilled in above average interpersonal and communication skills and professional telephone manners Ability to effectively communicate with all levels both verbally and written Ability to speak, read, and write Spanish is a plus Ability to work well under deadlines and high volume pressure Ability to work in a diverse work environment Ability to quickly learn and adapt well to change Ability to self-motivate with strong organization skills and capacity for attention to detail Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Job Purpose Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate at American Airlines Credit Union. Principal Duties and Responsibilities Prepare pre-closing Loan Quality Initiative requirements, credit analysis and quality control of the loan information Provide accurate closing and funding of our mortgage loans in all 50 states plus the Virgin Islands, using the Prime Alliance LFC system Serve in a backup role for initial member contact via incoming phone calls and for taking applications through our Prime Alliance loan origination system Represent the Mortgage Department in various Credit Union days, seminars and other special projects as directed by the management staff of the Mortgage Department Meet deadlines and assists with production goals Perform other duties as assigned The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. Minimum Qualifications High school diploma or GED Preferred Qualifications Previous banking or Credit Union experience Previous mortgage lending experience Previous knowledge of FNMA, NCUA and AAFCU Mortgage Lending Guidelines Previous Residential Mortgage Closing and Funding experience Previous working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys Knowledge, Skills & Abilities Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team Skilled in above average interpersonal and communication skills and professional telephone manners Ability to effectively communicate with all levels both verbally and written Ability to speak, read, and write Spanish is a plus Ability to work well under deadlines and high volume pressure Ability to work in a diverse work environment Ability to quickly learn and adapt well to change Ability to self-motivate with strong organization skills and capacity for attention to detail Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks Powered by JazzHR IH4fYnYX2o

Job Title Registrar Services Specialist I Agency Texas A&M International University Department University Registrar Proposed Minimum Salary $17.54 hourly Job Type Staff Job Description The Registrar Services Specialist I provides administrative and operational support to include updating student records, implementing customer service initiatives, conducting training sessions, entering grade changes, and updating degree programs. Essential Duties and Responsibilities Reviews documents and forms for completeness and tracks files for follow up and distributes for review. Research and resolve complex issues and responds to inquiries. Inputs data and updates electronic databases. Assists with the administration of financial processes. Advises, investigates, problem-solves and resolve questions and issues about student accounts. May coordinate and perform training. Performs other duties as assigned This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Additional Responsibilities Supports the operations of records management while complying with federal, state, and university management retention policies. Supports the operations of records management by providing full cycle records management services for the University's inactive records including timely disposal services for confidential and sensitive records while complying with state, federal, and university management retention policies. Receives and evaluates transcripts and credit by examination results of existing students; enters transfer work into student records transfer credit system while maintaining general transfer equivalencies; responds to inquiries from other campus officials, students, and other institutions concerning transfer credit. Provides advising and examines academic records of students to determine progress towards degree and eligibility for graduation. Disseminates information to students to include program admission criteria, course registration options, degree completion, and when needed, refers students to appropriate university offices for assistance. Teaches students regarding program monitoring and planning based on catalog requirements. Assists with graduation activities and final checkouts. Assists with the general functions and activities of the Office of the University Registrar. Participates in professional development opportunities to enhance advising knowledge and record management skills. Minimum Requirements Education - Bachelor's degree from an accredited institution of higher education. Experience - One year of experience in student services, retention, advising or other related area. Knowledge and Abilities Knowledge of: Strong computer knowledge. General office practices and procedures. Ability to: Communicate effectively, orally and in writing. Interact effectively and professionally with the general public and the students served. Plan, organize, and perform tasks accurately and independently. Strong time-management skills. Maintain confidentiality and abide by federal, state, system, and institutional rules and regulations. Licensing / Professional Certification - None. Physical Requirements - General Office Environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervision of Others This position does not supervise other employees Other Requirements Evening and weekend work may be required. Position requires on campus, face-to-face interactions. Position requires maintaining a regular schedule of attendance on campus and in the workplace. Salary: $17.54/hourly INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you “Submit” the application materials. The software does not allow you to “Save” your application and return to complete the process at a later time. The page "My Experience " has an area provided under Resume/CV to drop or upload files. Be sure to include: Resume Cover letter 3 professional references and their full contact information Unofficial transcripts All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

Job Title Parking Services Officer I (Candidate Pool) Agency Prairie View A&M University Department Parking Management Proposed Minimum Salary Commensurate Job Type Staff Job Description PLEASE NOTE: The Parking Management Department, at Prairie View A&M University, is seeking to establish a pool of qualified applicants for potential employment in future Parking Services Officer Opening. By submitting your application, you are expressing interest in filling a future vacancies. If you no longer wish to be considered, please withdraw your application. If you are selected for an interview the hiring department will contact you directly. ------------------------------------------------------------------------------------------------------------------------------- “The salary is determined in accordance with the University's compensation structure and will be commensurate with the candidates' education and experience, within the assigned salary range for this position.” The Parking Services Officer I, under direct supervision, enforces vehicular parking regulations for all University campus parking. Assist with Parking Management to issue parking citations. Work special events, low-level security, and cashier as needed. Responsibilities: Enforces parking regulations by giving warnings and issuing parking citations including checking for overtime or illegal/restricted parking, which requires driving a university vehicle. Provides low-level security while patrolling. Applies and removes immobility devices. Moves and sets up barrels, barricades and other traffic control equipment. Performs traffic control and direction duties. May perform duties in dispatch office handling routine and emergency calls, disseminating information to the appropriate parties, providing license plate and parking permit information, coordinating activities with other agencies and/or emergency services and may direct the actions of other parking service officers. May perform duties in Special Controlled Access Network station. Keeps records and makes detailed reports. Assists senior Parking Services staff with towing of vehicles. Provides information to employees, students, and visitors regarding campus parking regulations and directions. Assists with uniform and equipment inventory. Performs other duties as assigned. Required Education and Experience: High School Diploma. Two years of full-time work experience. Required Knowledge, Skills and Abilities: Ability to multitask and work cooperatively with others. Required Registrations, Certifications, and Licenses: Must be able to obtain State of Texas class C vehicle operator's license within 30 days of employment. Inability to obtain State of Texas class C vehicle operator's license may result in termination. Other Requirements: Work rotating shifts. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Required Attachments: Please attach all required documents listed below in the attachment box labeled as either “Resume/CV or Resume/Cover Letter” on the application. Multiple attachments may be included in the “Resume/CV” or Resume/Cover Letter” attachment box. Any additional attachments provided outside of the required documents listed below are considered optional. Resume or Curriculum Vitae Cover Letter Application Submission Guidelines: All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site. The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at ************ or ************** should you need assistance with the online application process. Background Check Requirements: All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

Member Services Associate- South Cooper YMCA Friday - Sunday ( all shifts ) $11.00 per hour ARLINGTON-MANSFIELD AREA YMCA JOB DESCRIPTION Member Services Associate ( All Shifts ) This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Services Associate at the Arlington-Mansfield Area YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Services Associate responds to member and guest needs and promotes memberships and programs. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS: Responds to the individual needs of the other person. Opens, closes, and secures the YMCA building(s). Hands out locker keys and towels; may monitor the locker rooms as required. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the welcome center/lobby area. Conducts interviews and/or tours responsive to the needs of prospective members. Registers/sells and accepts payments for programs and, on occasion, memberships. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Ensures that accounting and related procedures are followed for cash, reporting, and merchandise sales. Completes data entry for close outs and deposits accurately. Maintains confidentiality in regards to members' information. Makes decisions regarding routine problems where precedents have been established. Applies all YMCA policies and procedures dealing with member services and exemplifies the YMCA core values of caring, honesty, respect, responsibility, and faith. All other duties as assigned. LEADERSHIP COMPETENCIES: Communication & Influence Engaging Community BENEFITS: Dental and Vision Insurance Wellness benefits with unlimited doctor visits Accident, Critical Illness, and Cancer insurance options Competitive compensation Flexible work schedules 12% paid retirement after meeting eligibility requirements 403(b) retirement savings account Free YMCA individual membership and discounted program fees Ongoing training and development opportunities Opportunities for advancement Paid time off after meeting eligibility requirements Inclusive culture Consistent hours Opportunities to connect with your community through volunteer events Requirements QUALIFICATIONS: Must be at least 18 years of age; high school diploma or GED required. Previous customer service, sales or related experience preferred. Possess skills in managing multiple priorities, organization, attention to detail and customer relations. Excellent interpersonal and problem-solving skills. Capacity to work cooperatively in a team environment. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Ability to handle monetary transactions accurately and properly. Basic knowledge of computers and ability to become proficient in AMA YMCA software. CPR/AED/O2/First Aid certifications and Child Abuses Prevention, Understanding Your Biases, Anti-Harassment, Blood Borne Pathogens, Hazard Communication Awareness, and Slips, Trips, and Falls trainings required within 30 days of hire. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to stand, sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. Salary Description $11 per hr

Part-time Description Member Services Associate- Mansfield Y - Weekends - Friday - Sun (all shifts) $11.00 per hour ARLINGTON-MANSFIELD AREA YMCA JOB DESCRIPTION Member Services Associate all Shifts This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Services Associate at the Arlington-Mansfield Area YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Services Associate responds to member and guest needs and promotes memberships and programs. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS: Responds to the individual needs of the other person. Opens, closes, and secures the YMCA building(s). Hands out locker keys and towels; may monitor the locker rooms as required. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the welcome center/lobby area. Conducts interviews and/or tours responsive to the needs of prospective members. Registers/sells and accepts payments for programs and, on occasion, memberships. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Ensures that accounting and related procedures are followed for cash, reporting, and merchandise sales. Completes data entry for close outs and deposits accurately. Maintains confidentiality in regards to members' information. Makes decisions regarding routine problems where precedents have been established. Applies all YMCA policies and procedures dealing with member services and exemplifies the YMCA core values of caring, honesty, respect, responsibility, and faith. All other duties as assigned. LEADERSHIP COMPETENCIES: Communication & Influence Engaging Community BENEFITS: Dental and Vision Insurance Wellness benefits with unlimited doctor visits Accident, Critical Illness, and Cancer insurance options Competitive compensation Flexible work schedules 12% paid retirement after meeting eligibility requirements 403(b) retirement savings account Free YMCA individual membership and discounted program fees Ongoing training and development opportunities Opportunities for advancement Paid time off after meeting eligibility requirements Inclusive culture Consistent hours Opportunities to connect with your community through volunteer events Requirements QUALIFICATIONS: Must be at least 18 years of age; high school diploma or GED required. Previous customer service, sales or related experience preferred. Possess skills in managing multiple priorities, organization, attention to detail and customer relations. Excellent interpersonal and problem-solving skills. Capacity to work cooperatively in a team environment. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Ability to handle monetary transactions accurately and properly. Basic knowledge of computers and ability to become proficient in AMA YMCA software. CPR/AED/O2/First Aid certifications and Child Abuses Prevention, Understanding Your Biases, Anti-Harassment, Blood Borne Pathogens, Hazard Communication Awareness, and Slips, Trips, and Falls trainings required within 30 days of hire. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to stand, sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative maintains a supportive, positive atmosphere that welcomes and respects all individuals. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS: 1. Responds to the individual needs of the other person. 2. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area. 3. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships. 4. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. 5. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. 6. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. 7. Applies all YMCA policies dealing with member services. 8. May hand out locker keys and towels; may monitor the locker rooms as required. 9. Provides administrative support to the membership desk by: accurately inputting new memberships, looking up accounts and account information, inputting scholarship-subsidies/3rd-party billing and, entering data for adjustments to accounts as authorized. 10. Keeps informed of all branch activities & schedules in order to provide exceptional member service. 11. Accepts donations and Y Partners Campaign contributions, manages and balances a daily till, secures change for cash box, and process end of shift controls for review/audit. 12. Perform other duties as assigned by supervisor. LEADERSHIP COMPETENCIES: * Communication & Influence * Engaging Community QUALIFICATIONS: * Requires a minimum of a High School Diploma or GED. * Prefer a minimum of 6 months customer service, sales, or related experience. * Certifications required within the first week of hire: Bloodborne Pathogens and Hazardous Communications. * Certifications required within the first 60 days of hire: YMCA approved basic life saving skills such as CPR, First Aid and AED. * Excellent interpersonal and problem solving skills. * Ability to relate effectively to diverse groups of people from all social and economic segments of the community. * Must be able to word process at 45 wpm and have working knowledge of Microsoft Office Suite. * Must become proficient within 30 days in the use of ActiveNet. WORK ENVIRONMENT & PHYSICAL DEMANDS: * Work is performed in a fast-paced office environment. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. * Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required. * This position requires analytical abilities and multitasking in order to identify problems and recommend solutions. * Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines. * Occasional stooping and bending with regular lifting of up to 20 pounds is required. * Incumbent must be able to stand for long periods of time, as well as be able to use keyboards, telephone keypads, and writing utensils. * Uses best practices and demonstrates up-to-date knowledge and skills in technology.