Member Service Representative jobs at YMCA of Greater San Antonio - 75 jobs

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative maintains a supportive, positive atmosphere that welcomes and respects all individuals. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS: 1. Responds to the individual needs of the other person. 2. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area. 3. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships. 4. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. 5. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. 6. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. 7. Applies all YMCA policies dealing with member services. 8. May hand out locker keys and towels; may monitor the locker rooms as required. 9. Provides administrative support to the membership desk by: accurately inputting new memberships, looking up accounts and account information, inputting scholarship-subsidies/3rd-party billing and, entering data for adjustments to accounts as authorized. 10. Keeps informed of all branch activities & schedules in order to provide exceptional member service. 11. Accepts donations and Y Partners Campaign contributions, manages and balances a daily till, secures change for cash box, and process end of shift controls for review/audit. 12. Perform other duties as assigned by supervisor. LEADERSHIP COMPETENCIES: • Communication & Influence • Engaging Community QUALIFICATIONS: • Requires a minimum of a High School Diploma or GED. • Prefer a minimum of 6 months customer service, sales, or related experience. • Certifications required within the first week of hire: Redwoods Bloodborne Pathogens and Hazardous Communications. • Certifications required within the first 60 days of hire: YMCA approved basic life saving skills such as CPR, First Aid, AED, and Emergency Oxygen. • Excellent interpersonal and problem solving skills. • Ability to relate effectively to diverse groups of people from all social and economic segments of the community. • Must be able to word process at 45 wpm and have working knowledge of Microsoft Office Suite. • Must become proficient within 30 days in the use of ActiveNet. WORK ENVIRONMENT & PHYSICAL DEMANDS: • Work is performed in a fast-paced office environment. • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. • Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required. • This position requires analytical abilities and multitasking in order to identify problems and recommend solutions. • Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines. • Occasional stooping and bending with regular lifting of up to 20 pounds is required. • Incumbent must be able to stand for long periods of time, as well as be able to use keyboards, telephone keypads, and writing utensils. • Uses best practices and demonstrates up-to-date knowledge and skills in technology.

Job Description Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed. Previous victim services/advocacy work with victims of impaired driving crashes is preferred. This is a remote position in which the selected candidate must reside in the general San Antonio Area. The salary for this position is $45,000. ESSENTIAL FUNCTIONS: Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments. Maintain current assessment of victim's coping and need for further referrals. Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation. May accompany victims/survivors to justice proceedings as appropriate. Provide advocacy by assisting in the protection and exertion of victims/survivors rights and educating others about the criminal and civil justice systems. Conduct community needs assessments and analyze results to determine the development, facilitation, and implementation of appropriate victim services, programs and events. Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services. Utilizing analysis of community needs assessment, establish and utilize a network of key individuals in the legal, medical, and social service systems to facilitate assistance for victims/survivors. Collect and maintain community resource information to share with victims and other Victim Services employees. Recruit, screen, train, deploy, and recognize volunteers who provide assistance in meeting Victim Service initiatives. Maintain accurate case records, statistical information and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD. Other duties as assigned. POSITION REQUIREMENTS Bachelor's degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death) Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death). Reliable transportation to court attendance is required along with a flexible schedule. Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment. Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language. Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments. Strong work ethic with the ability to maintain a high activity level. Must have exceptional internal and external customer service orientation. Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills. Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community. Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. Demonstrated commitment, passion and compassion for the mission of MADD. BENEFITS Eligible within first 30-45 days Health, Dental, Vision Retirement 403(b) + employer matching 4 weeks accrued vacation 12 Paid Holidays per calendar year Up to 3 Floating Holidays per calendar year Paid Sick Time Modified Tuition Reimbursement Maternity/Paternity Leave Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer FSA, HRA Employee Assistance Program How to Apply: Please provide resume to our hiring team via the blue APPLY NOW button #zr

We are seeking a financial clearance rep (FCR) to join our rehab services team! The FCR must be able to effectively articulate payor information in a manner such that therapists, patients and families gain a clear understanding of financial responsibilities.The FCR will be responsible for completing the insurance and benefits verification to determine the patient's benefit level for outpatient therapy services including physical, occupational, speech, cardiac, pulmonary, and hearing aids/audiology. They will obtain benefit levels, screen payor medical policies to determine if the scheduled procedure meets medical necessity guidelines, submit and manage referral and authorization requests/requirements when necessary, and/or ensure that pre-certification notification requirements are met per payor guidelines. They will provide support and process prior authorization appeals and denials, when necessary, in conjunction with revenue cycle and clinical staff. The FCR makes the decision when and how to work with providers, clinical staff, insurance payors and other external sources to assist in obtaining healthcare benefits. * FTE 1.0, authorized for 80 hours per pay period. * Schedule: Monday-Friday, 8:30am - 5:00pm. * Remote position. * Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, health & wellbeing resources, Health & Wellness funding, and more! M Health Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs. As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab's continuing education program offers continuing education courses per year at no cost to employees. Responsibilities * Practice excellent telephone etiquette and active listening skills. * Identify insurances for all new patients that require information/notification from the site for new, continuing, and observation patients. * Document and track all communication with insurers, clinic staff, and patients. * Document each step taken in the process of acquiring benefits, prior authorization, or confirmation compensability determination. * Document pertinent information for therapist use in contacting insurance carrier if further authorization is necessary. * Enters referrals with all pertinent information into Epic referral entry. * Initiate process to establish company account for worker's compensation patients and all other insurances as needed. * Informs patients/clinic/caregiver of denials by insurance companies when pre-authorizing services. * Contact patients with insurance issues such as termed insurance. * Develop a list of key contacts at insurance companies and develop positive working relationships to facilitate ability to retro-authorize claims and increase reimbursement. * Assist in training new insurance staff * Acquire insurance referrals from PCC, if required by insurance. * Submit appeals to insurances for prior authorization, if needed. * Incorporate new changes in insurance verification and adapt to changes in volume of workload. Required Qualifications * 1 year experience in insurance verification/eligibility, financial securing, prior authorization, or related areas. * Experience with electronic health record software. Preferred Qualifications * Associate of Science * Vocational/Technical Training * Epic experience * Insurance/benefit verification experience * Referrals and/or prior authorization experience * Knowledge of medical terminology and clinical documentation review * 2 years of experience working insurance/benefit verification, financial securing, or related areas using an EHR in a healthcare organization * Knowledge of computer system applications, including Microsoft Office 365 Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Assist customers with opening a wide variety of products and services. Advise as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service. Takes loan and member service product applications. Responsible for accurate and timely loan reviews. Will work closely with Loan Officers and be compliant with Federal and State Laws and Regulation as well as with the company's internal policies and procedures. Demonstrates a highly motivated, positive, out-going, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members who apply for credit over the phone. Consistently demonstrates the ability to think independently, by effectively responding to each individual member's unique situation. Commands a thorough knowledge of the lending process from application to closing to ensure maximum funding rates. Is fully knowledgeable of all credit union products and services and is able to confidently offer appropriate solutions to fit member need. Is able to clearly and effectively communicate with members and all levels of staff in oral and written form and is proficient with applicable technology. Perform teller duties. Responsibilities and Duties Views situations from the member's perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member. Follows up to make sure the member's expectations have been met or exceeded. Explains recommendations, products and services in ways members can easily understand. Demonstrates patience, respect and empathy when dealing with difficult members or their complaints. Open various new accounts, process necessary information and educate the customers as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.) Responsible for cross selling credit union services. Assist with wide variety of customer services including open/close Shared Certificates, maintain Safe Deposit Boxes, assist customers with checkbooks, process credit card/loan applications for customer, manages outgoing wires, solve fraud issues, notary, close accounts, etc. Explain and expedite the opening, closing, transfer, and rollover of IRA certificates. Assist customers with opening CD's and educate customers as to penalties, earnings, etc. Set up auto transfers and sign up customers for ACH transfers and wires. Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Qualifications and Skills Two to five years of similar or related experience, including time spent in preparatory positions. High school degree or GED required.

Job Description Assist customers with opening a wide variety of products and services. Advise as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service. Takes loan and member service product applications. Responsible for accurate and timely loan reviews. Will work closely with Loan Officers and be compliant with Federal and State Laws and Regulation as well as with the company's internal policies and procedures. Demonstrates a highly motivated, positive, out-going, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members who apply for credit over the phone. Consistently demonstrates the ability to think independently, by effectively responding to each individual member's unique situation. Commands a thorough knowledge of the lending process from application to closing to ensure maximum funding rates. Is fully knowledgeable of all credit union products and services and is able to confidently offer appropriate solutions to fit member need. Is able to clearly and effectively communicate with members and all levels of staff in oral and written form and is proficient with applicable technology. Perform teller duties. Responsibilities and Duties Views situations from the member's perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member. Follows up to make sure the member's expectations have been met or exceeded. Explains recommendations, products and services in ways members can easily understand. Demonstrates patience, respect and empathy when dealing with difficult members or their complaints. Open various new accounts, process necessary information and educate the customers as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.) Responsible for cross selling credit union services. Assist with wide variety of customer services including open/close Shared Certificates, maintain Safe Deposit Boxes, assist customers with checkbooks, process credit card/loan applications for customer, manages outgoing wires, solve fraud issues, notary, close accounts, etc. Explain and expedite the opening, closing, transfer, and rollover of IRA certificates. Assist customers with opening CD's and educate customers as to penalties, earnings, etc. Set up auto transfers and sign up customers for ACH transfers and wires. Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Qualifications and Skills Two to five years of similar or related experience, including time spent in preparatory positions. High school degree or GED required. Powered by JazzHR 0v5sP3nqFn

Full-time Description The Member Service Representative is responsible for interacting with a diverse group of people via in person and by phone, investigating and resolving complaints, providing information about the products and services the credit union offers, and cross selling such products and services. Opening and closing of member accounts in addition to processing change of addresses, processing debit cards, opening CD, and IRA accounts. Maintain accurate member information on company systems and prepare the required reports for management. Requirements Qualifications Required: Minimum of 1-3 years of experience in financial operations or a similar role. Excellent verbal and written communication skills, interpersonal skills and active listening skills. Provide high-quality customer service to members. Ability to provide ongoing education and information to members about credit union products and services. Excellent analytical and problem-solving skills Proficiency in financial software and Microsoft Office Suite. Ability to work independently and as part of a team. Strong sales background Skills and Competencies: High level of accuracy and attention to detail. Well organized Ability to manage multiple tasks and meet deadlines Strong analytical and critical thinking abilities. Work Environment: Office setting with standard working hours. Ability to work flexible hours including weekends Occasional overtime may be required to meet deadlines Desired: Bachelor's degree in finance, Accounting, or a related field. *Lending experience is a plus

Read job description in: English EN German Your Mission As the Head of Customer Solutions for the US (m/f/d), you will take ownership of shaping and leading our Customer Solutions organization in the United States. You will have a defining influence on how we deliver, deploy, and support our modular robotics solutions with customers across the country. Your mission is to build a high-performing, customer-centric, and operationally excellent team that brings RobCo's technology to life reliably, professionally, and at scale. You'll hire and develop a team of Solutions Engineers, Field Technicians and Technical Program Managers, set a high bar for execution, and establish the processes, routines, and culture that will define our customer experience in the US. You love technology, take ownership naturally, and are motivated by seeing real products come alive with customers. You have the leadership maturity to inspire a team, the operational discipline to deliver consistently, and an entrepreneurial mindset that thrives in environments where structure needs to be created and shaped thoughtfully. You will be the operational force multiplier for RobCo in the US, trusted by customers, relied upon by your team, and seen as a key partner by our global engineering, product, and sales organizations. Your Responsibilities Team Leadership & Development * Directly lead, coach, and develop a team of Field Solutions Engineers, Technicians and Technical Program Managers, responsible for the deployment and integration of RobCo's robotic automation systems. * Foster a culture of accountability, openness, and high performance; set clear expectations, provide regular feedback, and support individual growth. * Identify and mentor future team leads as the organization scales. Operational Excellence * Ensure your team delivers consistent, high-quality customer outcomes: on time, every time. * Team resource planning, project assignments, and deployment scheduling in collaboration with Technical Program Managers. * Drive continuous improvement in all aspects of field execution: safety, process, documentation, and customer communication. * Proactively identify and resolve bottlenecks, recurring field issues, or skills gaps. Customer Focus * Act as an escalation point for deployment issues and complex customer situations, balancing commercial, technical, and relationship needs. * Ensure the field team communicates effectively with customers, translating technical complexity into practical action and building trust. * Champion a customer-first mindset while holding the team to robust technical and process standards. Collaboration & Process Building * Work closely with Product Engineering, Customer Value Engineering and Sales to close feedback loops between the field and the rest of RobCo globally. * Standardize and continuously improve team routines: onboarding, training, documentation, and field support tools. * Contribute to the development and refinement of processes and best practices as we scale across new regions and products. Your Profile * Demonstrated leadership experience in a technical, customer-facing environment (e.g., machinery, automation, industrial engineering, or similar). * Proven ability to develop and lead diverse teams, including engineers and technicians, ideally in a fast-pace scale-up or transformation context. * Strong operational and problem-solving mindset: you see around corners, act proactively, and thrive in high-change environments. * Ability to structure, document, and drive repeatable processes without sacrificing flexibility or customer focus. * Exceptional communication skills: you coach technical staff to be clear, pragmatic, and customer-oriented. * Relentless about safety, quality, and professionalism. * Willingness to travel as needed to support customers and team members on site across the US. Why us? * Work with us on groundbreaking technology in software-defined modular robotics and pioneer solutions to address the skills shortage in the industry. * Diverse, responsible, and independent work in a dynamic startup environment. * Flat hierarchies with an open and direct feedback culture, including 360° development feedback aimed at holistic professional growth. * A rare opportunity to build and lead Customer Solutions in the US with true ownership and measurable impact. Do you share our passion for our groundbreaking robotic technology and want to be part of our dynamic growth? You will carry out your own projects, implement innovative solutions, and be recognized for your successes!

Your Mission As the Head of Customer Solutions for the US (m/f/d), you will take ownership of shaping and leading our Customer Solutions organization in the United States. You will have a defining influence on how we deliver, deploy, and support our modular robotics solutions with customers across the country. Your mission is to build a high-performing, customer-centric, and operationally excellent team that brings RobCo's technology to life reliably, professionally, and at scale. You'll hire and develop a team of Solutions Engineers, Field Technicians and Technical Program Managers, set a high bar for execution, and establish the processes, routines, and culture that will define our customer experience in the US. You love technology, take ownership naturally, and are motivated by seeing real products come alive with customers. You have the leadership maturity to inspire a team, the operational discipline to deliver consistently, and an entrepreneurial mindset that thrives in environments where structure needs to be created and shaped thoughtfully. You will be the operational force multiplier for RobCo in the US, trusted by customers, relied upon by your team, and seen as a key partner by our global engineering, product, and sales organizations. Your Responsibilities Team Leadership & Development Directly lead, coach, and develop a team of Field Solutions Engineers, Technicians and Technical Program Managers, responsible for the deployment and integration of RobCo's robotic automation systems. Foster a culture of accountability, openness, and high performance; set clear expectations, provide regular feedback, and support individual growth. Identify and mentor future team leads as the organization scales. Operational Excellence Ensure your team delivers consistent, high-quality customer outcomes: on time, every time. Team resource planning, project assignments, and deployment scheduling in collaboration with Technical Program Managers. Drive continuous improvement in all aspects of field execution: safety, process, documentation, and customer communication. Proactively identify and resolve bottlenecks, recurring field issues, or skills gaps. Customer Focus Act as an escalation point for deployment issues and complex customer situations, balancing commercial, technical, and relationship needs. Ensure the field team communicates effectively with customers, translating technical complexity into practical action and building trust. Champion a customer-first mindset while holding the team to robust technical and process standards. Collaboration & Process Building Work closely with Product Engineering, Customer Value Engineering and Sales to close feedback loops between the field and the rest of RobCo globally. Standardize and continuously improve team routines: onboarding, training, documentation, and field support tools. Contribute to the development and refinement of processes and best practices as we scale across new regions and products. Your Profile Demonstrated leadership experience in a technical, customer-facing environment (e.g., machinery, automation, industrial engineering, or similar). Proven ability to develop and lead diverse teams, including engineers and technicians, ideally in a fast-pace scale-up or transformation context. Strong operational and problem-solving mindset: you see around corners, act proactively, and thrive in high-change environments. Ability to structure, document, and drive repeatable processes without sacrificing flexibility or customer focus. Exceptional communication skills: you coach technical staff to be clear, pragmatic, and customer-oriented. Relentless about safety, quality, and professionalism. Willingness to travel as needed to support customers and team members on site across the US. Why us? Work with us on groundbreaking technology in software-defined modular robotics and pioneer solutions to address the skills shortage in the industry. Diverse, responsible, and independent work in a dynamic startup environment. Flat hierarchies with an open and direct feedback culture, including 360° development feedback aimed at holistic professional growth. A rare opportunity to build and lead Customer Solutions in the US with true ownership and measurable impact. Do you share our passion for our groundbreaking robotic technology and want to be part of our dynamic growth? You will carry out your own projects, implement innovative solutions, and be recognized for your successes! About us RobCo is spearheading a revolution in robotics, empowering businesses to thrive by supercharging productivity and freeing them from labor shortage. We are searching for you to build RobCo into the category-leading robotics company in Europe and the US. We've raised more than $50 million from the world's best VCs, such as Sequoia Capital and Lightspeed, as well as the founders of UiPath, Helsing, Pitch, and other companies to fulfill our mission. At RobCo, applicants are selected regardless of ethnic origin, religion, gender, age, disability or sexual orientation. All decisions throughout the recruitment process are based solely on the qualifications, skills, knowledge and experience of the applicants and the relevant business requirements.

The Member Service Representative is responsible for interacting with a diverse group of people via in person and by phone, investigating and resolving complaints, providing information about the products and services the credit union offers, and cross selling such products and services. Opening and closing of member accounts in addition to processing change of addresses, processing debit cards, opening CD, and IRA accounts. Maintain accurate member information on company systems and prepare the required reports for management. Requirements Qualifications Required: Minimum of 1-3 years of experience in financial operations or a similar role. Excellent verbal and written communication skills, interpersonal skills and active listening skills. Provide high-quality customer service to members. Ability to provide ongoing education and information to members about credit union products and services. Excellent analytical and problem-solving skills Proficiency in financial software and Microsoft Office Suite. Ability to work independently and as part of a team. Strong sales background Skills and Competencies: High level of accuracy and attention to detail. Well organized Ability to manage multiple tasks and meet deadlines Strong analytical and critical thinking abilities. Work Environment: Office setting with standard working hours. Ability to work flexible hours including weekends Occasional overtime may be required to meet deadlines Desired: Bachelor's degree in finance, Accounting, or a related field. *Lending experience is a plus

Job DescriptionDescription: The Member Service Representative is responsible for interacting with a diverse group of people via in person and by phone, investigating and resolving complaints, providing information about the products and services the credit union offers, and cross selling such products and services. Opening and closing of member accounts in addition to processing change of addresses, processing debit cards, opening CD, and IRA accounts. Maintain accurate member information on company systems and prepare the required reports for management. Requirements: Qualifications Required: Minimum of 1-3 years of experience in financial operations or a similar role. Excellent verbal and written communication skills, interpersonal skills and active listening skills. Provide high-quality customer service to members. Ability to provide ongoing education and information to members about credit union products and services. Excellent analytical and problem-solving skills Proficiency in financial software and Microsoft Office Suite. Ability to work independently and as part of a team. Strong sales background Skills and Competencies: High level of accuracy and attention to detail. Well organized Ability to manage multiple tasks and meet deadlines Strong analytical and critical thinking abilities. Work Environment: Office setting with standard working hours. Ability to work flexible hours including weekends Occasional overtime may be required to meet deadlines Desired: Bachelor's degree in finance, Accounting, or a related field. *Lending experience is a plus

Job Purpose Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate at American Airlines Credit Union. Principal Duties and Responsibilities Prepare pre-closing Loan Quality Initiative requirements, credit analysis and quality control of the loan information Provide accurate closing and funding of our mortgage loans in all 50 states plus the Virgin Islands, using the Prime Alliance LFC system Serve in a backup role for initial member contact via incoming phone calls and for taking applications through our Prime Alliance loan origination system Represent the Mortgage Department in various Credit Union days, seminars and other special projects as directed by the management staff of the Mortgage Department Meet deadlines and assists with production goals Perform other duties as assigned The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. Minimum Qualifications High school diploma or GED Preferred Qualifications Previous banking or Credit Union experience Previous mortgage lending experience Previous knowledge of FNMA, NCUA and AAFCU Mortgage Lending Guidelines Previous Residential Mortgage Closing and Funding experience Previous working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys Knowledge, Skills & Abilities Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team Skilled in above average interpersonal and communication skills and professional telephone manners Ability to effectively communicate with all levels both verbally and written Ability to speak, read, and write Spanish is a plus Ability to work well under deadlines and high volume pressure Ability to work in a diverse work environment Ability to quickly learn and adapt well to change Ability to self-motivate with strong organization skills and capacity for attention to detail Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

At United Way, we believe in the power of unity and equity to create lasting change. United Way of Metropolitan Dallas is a social change organization that unites the community to create access and opportunity for all North Texans to thrive. We bring together passionate change-makers alongside corporate, civic and nonprofit partners to drive lasting change and equity in education, income and health-the building blocks of opportunity. And for nearly 100 years, North Texans who share this passion have joined with us to LIVE UNITED. Position Overview: The Donor Services Stewardship Specialist is a strategic member of the Resource Development team, responsible for the accurate, timely, and consistent execution of donor acknowledgements and record stewardship. At United Way of Metropolitan Dallas (UWMD), ensuring that every donor is properly thanked - regardless of gift size - is a critical driver of donor retention, satisfaction, and long-term engagement. This role plays a central part in delivering a high-quality donor experience by managing daily acknowledgements, maintaining the integrity of donor data, and supporting stewardship for leadership-level and major donors. UWMD's strong donor satisfaction scores on the UW Scorecard are due in part to the rigor, accuracy, and care embedded in the stewardship processes led by this role. What applicants need to bring to this work: Mission-Focused: Create real social change that leads to improving lives in our community through support and participation in United Way of Metropolitan Dallas events. Relationship-Oriented: Communicate effectively to develop, grow and sustain productive relationships. Knows how to capture and record relevant information and how to interpret and utilize the information to forge partnerships, collaborate, cultivate, grow, sustain, and strengthen internal and external relationships. Results-Driven: Dedicated to shared and measurable goals; creating, resourcing, scaling, and leveraging strategies and innovations for broad impact. Stewardship: Our actions, behaviors, and decisions on behalf of our donors must be transparent, meet the highest ethical standards, and align with organizational goals. Culture of Collaboration, Inclusion, and Engagement: Committed to participating in cross-functional organization activities that contribute to UWMD's goal of building and sustaining a high-performance organization and advancing a culture of collaboration and inclusiveness across the organization. Key Responsibilities: Run daily acknowledgement reports to identify gifts requiring donor communications. Review donor and gift data for accuracy; research and resolve missing or incorrect contact information. Ensure every donor receives a timely, accurate, and appropriately personalized acknowledgement within the designated timeframe in accordance with Best Practices and operational timelines. Prepare CEO-level acknowledgement packets for major and leadership donors, including Tocqueville Society members: Compile gift details and donor history for review Submit weekly packets to the CEO and upload signed letters to the CRM Exercise exceptional attention to detail when stewarding board members and high-level donors. Create new donor records in the CRM and update existing records with address, employment, or contact changes. Identify and report duplicate records and support proper deduplication processes - especially for key donor segments. Review Power BI and CRM dashboards to validate data accuracy and flag discrepancies or trends of concern. Support prospect research and fundraising operations by verifying addresses and contact information and assisting with data integrity projects. Qualifications Qualifications: Highly detail-oriented with strong organizational, data management, and quality-control skills Ability to manage multiple tasks and deadlines in a fast-paced, high-volume environment Proficiency in CRM systems, Microsoft Excel (sorting, filtering, basic formulas), and data tools such as Power BI (preferred) Strong written and verbal communication skills Demonstrated commitment to delivering an excellent donor experience Strong interpersonal skills and ability to work effectively across teams Self-starter with a proactive, solution-oriented mindset and sound judgment Must be able to work collaboratively and independently Education: Bachelor's degree preferred, ideally in nonprofit management, business administration, communications, data analytics, or a related field. Equivalent professional experience will be considered. Experience: 2-4 years of relevant experience in fundraising support, donor relations, or data management. Experience in nonprofit operations is preferred. Familiarity with donor databases or CRM systems (e.g., Microsoft Dynamics, Salesforce, Raiser's Edge) is highly desirable. Proficiency with tools such as DocuSign, Excel, and data reporting platforms (e.g., Power BI) is a plus. United Way of Metropolitan Dallas (UWMD) operates Monday to Friday, 8:30 am - 5 pm. UWMD employs a Collaborative Work Model, department designated scheduling and in-office workdays, balancing team collaboration, remote work, and needs of the business. United Way of Metropolitan Dallas offers: Dental, Vision, 403b retirement savings plans, Life & AD&D, LTD, PTO, Parental Leave Inspired to be a part of the change? We invite you to apply: Careers - United Way of Metropolitan Dallas (unitedwaydallas.org) Join the Live United team to be part of the change. Apply Today!

Who We're Looking for A ParentSquare Customer Support Agent will have customer service and empathy in their DNA. You're someone who is able to solve tickets quickly and efficiently without ever sacrificing the customer experience and will work on behalf of our customers with a passion for helping and going the extra mile. From parents to district and school administrators and teachers, you're available for support via email, chat and phone. You're our first line of communication for our customers and know our product inside and out to provide the best answers and solutions for our customers; should a problem require escalation, you'll act as the intermediary during the escalation process to make sure no detail is missed. You know how important your assistance is to our success and our ability to continue to grow and strive to help our Customer Support team to continually improve. This role will include: Answering incoming emails, live chats and phone calls Resolves product or service problems by clarifying the customer's needs, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Taking detailed notes of the contact in our ticketing system Resolving support issues quickly and efficiently Escalating tickets to the next tier support when unable to resolve Maintain updated knowledge of all company products and services in order to provide adequate education to customers Collect and record customer feedback and information, and share with appropriate departments and team members Improving help articles Developing support materials Product testing Contributes to team effort by accomplishing related results as needed. Attend all required customer service-related meetings Above all, providing the service the friendly and personalized service of which ParentSquare prides itself Our ideal candidate will have the following: Previous EDtech experience, SIS or experience with technical integrations (SFTP, API, etc) Prior experience in customer support or customer success and ticketing systems (Zendesk a strong plus) Bring a proactive, self-motivated and positive attitude to work everyday Multitask with excellent attention to detail and communication skills Quick learner, tech savvy, and a desire to learn in a dynamic startup environment Be able to work a flexible schedule, including early mornings or evenings and weekends The perks of working for us are great! You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide: Employer-paid health insurance (including dependent coverage) An employer-matched 401K retirement savings program from day 1 Paid Parental Leave Stock options Health + wellness reimbursements PTO that increases each year 15 paid holidays, including your birthday! As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The salary range for this role will be $25-$28/hour, DOE.

Develops and maintains child care provider contracts. Monitor child care providers to ensure compliance with contractual regulations and provides technical assistance as needed. Conducts training and technical assistance to child care providers as needed to ensure full compliance. Maintains close working relationships with child care providers. Qualifications Core Duties and Responsibilities 1. Prepares and maintains updated paperwork for all records within the time frames specified by the Texas Workforce Commission and Board area directives, policies and procedures. 2. Updates The Workforce Information System of Texas. 3. Conducts monitoring of providers to ensure compliance with contractual regulations, and provides technical assistance as needed. 4. Conducts follow up visits on service improvement agreements. 5. Follows unit procedures and guidelines and participates in meetings and other events to increase understanding of the Workforce Solutions system. 6. Works closely with Child Development and Early Education Supervisor in developing inclusion plans with providers caring for children with disabilities. 7. Works to resolve problems related to provider contracts and works well with management staff, account representatives and intake eligibility specialists to resolve provider complaints and issues. 8. Insures provider files contain all the required documents pertaining to the service agreements, tax forms, deposit forms, state licenses. 9. Collaborates with other Child Care Services staff to enhance program operations. 10. Identifies and documents process improvement opportunities. 11. Performs other duties as may be assigned. Certificates, Licenses, Registrations • Valid Texas driver's license and Auto Liability Insurance Other Skills and Abilities • Intermediate experience in Microsoft Word, Excel and Outlook. • Demonstrated ability to work with customers and vendors, keep detailed records, enter data accurately and timely into automated data bases. • Ability to handle escalated situations with critical thinking skills and problem solving techniques. • Ability to build presentations and present topics to virtual and in person audiences.

BakerRipley team members impact the lives of more than 500 000 people every year through our community development work, which has inspired and supported our Neighbors for more than a century. We believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute. Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors. As one of the largest nonprofits in Texas, our success is fueled by our Mission: Connecting Neighbors and communities to resources, education, and opportunity. Qualifications As a member of the Child Care Services team, you will join an incredibly talented and hardworking department dedicated to children and families in the community to advance BakerRipley's vision to disrupt inequities by maximizing the assets of the communities where we operate. The Provider Services Specialist will conduct on-site technical assistance and training visits. Perform assessment visits for Texas Rising Star providers. Works to recruit new and maintain existing Texas Rising Star providers through technical assistant the distribution of child development resources. Prepare inclusion plans for providers caring for children with disabilities. Monitor child care providers to ensure compliance with contractual regulations and provides technical assistance as needed. Essential Functions: Prepares and maintains updated paperwork for all records within the time frames specified by the Texas Workforce Commission and Board area directives and policies and procedures. Updates The Workforce Information System of Texas. Conducts monitoring of providers to ensure compliance with contractual regulations, and provides technical assistance as needed. Conducts follow up visits on service improvement agreements. Follows unit procedures and guidelines and participates in meetings and other events to increase understanding of the ETWDB system. Works closely with Supervisor in developing inclusion plans for providers caring for children with disabilities. Works to resolve any problems related to provider contract and works well with management staff, account representatives and intake eligibility specialists to resolve any provider complaints or issues. Performs technical assistance and training visits to providers' facilities to ensure contractual compliance as well as Texas Rising Star certification compliance and progress. Ensures all provider files contain all the required documents pertaining to the service agreements, tax forms, deposit forms, state licenses. Collaborates with other CCS staff to enhance program operations. Identifies and documents process improvement opportunities. Performs other duties as assigned Complies with all policies and standards

Job Title Parking Services Officer I (Candidate Pool) Agency Prairie View A&M University Department Parking Management Proposed Minimum Salary Commensurate Job Type Staff Job Description PLEASE NOTE: The Parking Management Department, at Prairie View A&M University, is seeking to establish a pool of qualified applicants for potential employment in future Parking Services Officer Opening. By submitting your application, you are expressing interest in filling a future vacancies. If you no longer wish to be considered, please withdraw your application. If you are selected for an interview the hiring department will contact you directly. ------------------------------------------------------------------------------------------------------------------------------- “The salary is determined in accordance with the University's compensation structure and will be commensurate with the candidates' education and experience, within the assigned salary range for this position.” The Parking Services Officer I, under direct supervision, enforces vehicular parking regulations for all University campus parking. Assist with Parking Management to issue parking citations. Work special events, low-level security, and cashier as needed. Responsibilities: Enforces parking regulations by giving warnings and issuing parking citations including checking for overtime or illegal/restricted parking, which requires driving a university vehicle. Provides low-level security while patrolling. Applies and removes immobility devices. Moves and sets up barrels, barricades and other traffic control equipment. Performs traffic control and direction duties. May perform duties in dispatch office handling routine and emergency calls, disseminating information to the appropriate parties, providing license plate and parking permit information, coordinating activities with other agencies and/or emergency services and may direct the actions of other parking service officers. May perform duties in Special Controlled Access Network station. Keeps records and makes detailed reports. Assists senior Parking Services staff with towing of vehicles. Provides information to employees, students, and visitors regarding campus parking regulations and directions. Assists with uniform and equipment inventory. Performs other duties as assigned. Required Education and Experience: High School Diploma. Two years of full-time work experience. Required Knowledge, Skills and Abilities: Ability to multitask and work cooperatively with others. Required Registrations, Certifications, and Licenses: Must be able to obtain State of Texas class C vehicle operator's license within 30 days of employment. Inability to obtain State of Texas class C vehicle operator's license may result in termination. Other Requirements: Work rotating shifts. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Required Attachments: Please attach all required documents listed below in the attachment box labeled as either “Resume/CV or Resume/Cover Letter” on the application. Multiple attachments may be included in the “Resume/CV” or Resume/Cover Letter” attachment box. Any additional attachments provided outside of the required documents listed below are considered optional. Resume or Curriculum Vitae Cover Letter Application Submission Guidelines: All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site. The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at ************ or ************** should you need assistance with the online application process. Background Check Requirements: All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

Part-time Description Member Services Associate- - North Y - Weekends Friday-Sunday All shifts $11.00 per hour ARLINGTON-MANSFIELD AREA YMCA JOB DESCRIPTION Must be Bilingual Member Services Associate All Shifts POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Services Associate at the Arlington-Mansfield Area YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Services Associate responds to member and guest needs and promotes memberships and programs. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS: Responds to the individual needs of the other person. Opens, closes, and secures the YMCA building(s). Hands out locker keys and towels; may monitor the locker rooms as required. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the welcome center/lobby area. Conducts interviews and/or tours responsive to the needs of prospective members. Registers/sells and accepts payments for programs and, on occasion, memberships. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Ensures that accounting and related procedures are followed for cash, reporting, and merchandise sales. Completes data entry for close outs and deposits accurately. Maintains confidentiality in regards to members' information. Makes decisions regarding routine problems where precedents have been established. Applies all YMCA policies and procedures dealing with member services and exemplifies the YMCA core values of caring, honesty, respect, responsibility, and faith. All other duties as assigned. LEADERSHIP COMPETENCIES: Communication & Influence Engaging Community BENEFITS: Dental and Vision Insurance Wellness benefits with unlimited doctor visits Accident, Critical Illness, and Cancer insurance options Competitive compensation Flexible work schedules 12% paid retirement after meeting eligibility requirements 403(b) retirement savings account Free YMCA individual membership and discounted program fees Ongoing training and development opportunities Opportunities for advancement Paid time off after meeting eligibility requirements Inclusive culture Consistent hours Opportunities to connect with your community through volunteer events Requirements QUALIFICATIONS: Must be at least 18 years of age; high school diploma or GED required. Previous customer service, sales or related experience preferred. Possess skills in managing multiple priorities, organization, attention to detail and customer relations. Excellent interpersonal and problem-solving skills. Capacity to work cooperatively in a team environment. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Ability to handle monetary transactions accurately and properly. Basic knowledge of computers and ability to become proficient in AMA YMCA software. CPR/AED/O2/First Aid certifications and Child Abuses Prevention, Understanding Your Biases, Anti-Harassment, Blood Borne Pathogens, Hazard Communication Awareness, and Slips, Trips, and Falls trainings required within 30 days of hire. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to stand, sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.

Stellantis Financial Services SFS is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years Join our world class team and culture and contribute to our core mission which is enhancing our customers experience Position Summary The Collateral Specialist I is responsible for assisting the management of Stellantis Financial collateral by working with other partners vendors dealers as well as support departments within the company to ensure collateral documents are received and transferred to the custodian in a timely manner Essential Duties and Responsibilities Assist with creating and preparing outstanding reports and acts as a liaison with the collateral manager and other SFS departments Act as a liaison between SFS Alliance partners banks affiliates and vendors on collateral exceptions securitizations close outs and any other activity involving SFS collateral Work with electronic files and documents provided by vendors partners banks and affiliates Work vendor and in house reports to clear outstanding exceptions for missing documents and title paperwork in accordance with SFS policies and procedures to maintain quality Collaborate with the Collateral Clerk and Title Clerk to track collateral files being sent to the custodian as well as the Titles department and the Houston Title Inventory and other SFS departments Prepare reports for the various business units and by various statuses for use by staff and management and maintain stats on production Prepare and send letters to borrowers or dealership on outstanding titles Escalate unresolved collateral and titling issues to Lead Supervisor Manager for further action Perform other clerical duties as needed such as filing scanning photocopying or faxing documents ordering supplies and processing invoices Maintain confidentiality due to regular access to specified personal information of consumers including but not limited to Social Security numbers and dates of birth Other duties may be assigned; responsibilities and activities may change Qualifications and Competencies Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Required Experience Minimum 1 year experience working with collateral management or similar processes Education High school diploma and or GEDSkills Required Good analytical and organizational skills with close attention to detail Intermediate MS Office skill in Excel Access Word and PowerPointExcellent oral and written communication skills Ability to interface work autonomously and handle multiple projects simultaneously Overtime required required on an as needed basis Travel 0 10 as required on an as needed basis Must have reliable transportation and live within a commutable distance to one of the following cities Houston TX Qualifications Preferred Minimum 1 year experience in Auto Industry loan processing or title administration Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear The employee is occasionally required to stand; walk and stoop kneel crouch or crawl The employee must occasionally lift andor move up to 10 pounds Specific vision abilities required by this job include close vision Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually moderate Work Schedule This position requires the ability to work various shifts to accommodate business needs Typically between the hours of 8AM 6PM Monday through Friday and on weekends as needed Travel is required 10 of the time An applicant must be authorized to work in the United States to be eligible for this position Stellantis Financial Services Inc will not sponsor applicants for work visas of any type for this position Stellantis Financial Services Inc SFS is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex andor transgender status or any protected status Candidates must possess authorization to work in the United States This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative maintains a supportive, positive atmosphere that welcomes and respects all individuals. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS: 1. Responds to the individual needs of the other person. 2. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area. 3. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships. 4. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. 5. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. 6. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. 7. Applies all YMCA policies dealing with member services. 8. May hand out locker keys and towels; may monitor the locker rooms as required. 9. Provides administrative support to the membership desk by: accurately inputting new memberships, looking up accounts and account information, inputting scholarship-subsidies/3rd-party billing and, entering data for adjustments to accounts as authorized. 10. Keeps informed of all branch activities & schedules in order to provide exceptional member service. 11. Accepts donations and Y Partners Campaign contributions, manages and balances a daily till, secures change for cash box, and process end of shift controls for review/audit. 12. Perform other duties as assigned by supervisor. LEADERSHIP COMPETENCIES: * Communication & Influence * Engaging Community QUALIFICATIONS: * Requires a minimum of a High School Diploma or GED. * Prefer a minimum of 6 months customer service, sales, or related experience. * Certifications required within the first week of hire: Redwoods Bloodborne Pathogens and Hazardous Communications. * Certifications required within the first 60 days of hire: YMCA approved basic life saving skills such as CPR, First Aid, AED, and Emergency Oxygen. * Excellent interpersonal and problem solving skills. * Ability to relate effectively to diverse groups of people from all social and economic segments of the community. * Must be able to word process at 45 wpm and have working knowledge of Microsoft Office Suite. * Must become proficient within 30 days in the use of ActiveNet. WORK ENVIRONMENT & PHYSICAL DEMANDS: * Work is performed in a fast-paced office environment. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. * Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required. * This position requires analytical abilities and multitasking in order to identify problems and recommend solutions. * Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines. * Occasional stooping and bending with regular lifting of up to 20 pounds is required. * Incumbent must be able to stand for long periods of time, as well as be able to use keyboards, telephone keypads, and writing utensils. * Uses best practices and demonstrates up-to-date knowledge and skills in technology.