Customer Service Specialist jobs at AdventHealth - 4575 jobs

Lead with purpose. Advocate with heart. Make a lasting difference. Join our growing team as a Hospice Care Consultant (HCC) - a strategic sales representative who champions our mission while developing strong, lasting relationships with key referral partners in the healthcare community. As a brand ambassador, you will: + Educate, inform, and inspire confidence in our services, so that the right patients are referred at the right time + Identify new referral opportunities by calling on hospitals, home health agencies, skilled nursing facilities, assisted living communities, clinics, and physician offices + Engage in meaningful conversations with healthcare professionals about patient needs and how hospice care can support quality of life + Plan and execute strategic marketing initiatives to increase awareness and drive referral growth + Represent our organization at community events, professional associations, and educational in-services to promote our services + Serve as a resource and advocate for patients and families, ensuring they understand hospice options and the benefits of early referrals About You What You Bring You're a results-driven, self-motivated professional who thrives on relationship-building, strategy, and heart-centered service. You have a deep understanding of the healthcare landscape and bring consultative marketing experience to the table. You're confident working independently and collaboratively with both clinical and operational teams. + Bachelor's degree in business, marketing, communications or equivalent experience + Minimum 2 years in healthcare sales, business development, or referral marketing + Strong existing relationships with physicians, hospitals, skilled nursing facilities or home health professionals + Prior experience in hospice, palliative care, or home health is a plus + Excellent communication, presentation, and time-management skills + Proficiency in Microsoft Office Suite and CRM platforms + Sensitivity to the needs of terminally ill patients and their families + Proven track record of meeting or exceeding admissions and census targets We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund Additional Full-Time Benefits: + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply now to join our mission-driven team! Legalese + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace Related Job Titles Hospice Sales Representative, Healthcare Liaison, Community Relations, Medical Sales, Referral Development, Home Health Marketing, Healthcare Business Development, Consultative Selling, Account Executive, Executive Hospice Consultant, Hospice Business Development, Hospice Care Consultant, Hospice Referral Development, Hospice Account Executive, Hospice Liaison, Hospice Sales Manager, Healthcare Sales Representative, Home Health & Hospice Sales ReqID: 2025-131069 Category: Sales and Sales Leadership Position Type: Full-Time Company: Gentiva Hospice

XTEND is on a mission to increase the combat effectiveness of the warfighter through human-guided autonomous systems. We revolutionize military operations to enhance both safety and lethality through advanced technology and intuitive human-machine teaming. We are looking for a hands-on Drone Operator & Customer Success Specialist to join our military platform team in Tampa. This role blends technical shop ownership, drone/FPV operations, and customer success. You'll help run our Tampa demo facility day-to-day-keeping aircraft and kits mission-ready, flashing and configuring systems, supporting customer training and demos-and serve as a trusted technical point of contact for our users in the field. Responsibilities: Drone Operation, Training & Field Support: Operate drones and FPV systems for customer training, testing, and demonstrations (indoor and outdoor). Support and occasionally lead live product demos, including setup, safety checks, rehearsals, and teardown. Train customers on effective, safe, and repeatable drone operations, including basic troubleshooting and best practices. Collect feedback from events and operators and relay it to internal teams to improve training and product performance. Technical Support, Maintenance & Shop Ownership: Own the readiness of demo and training kits at the Tampa facility, ensuring all aircraft, radios, batteries, and ground equipment are configured and ready to deploy. Perform routine maintenance, inspections, and minor repairs on aircraft, payloads, controllers, and FPV hardware (swapping components, connectors, props, etc.). Flash and update firmware and software on aircraft, radios, tablets, and ground stations, following established procedures and documenting changes. Maintain an organized lab/shop environment, track inventory and spares, prep gear for shipping or travel, and receive/inspect returned equipment. Customer Success & Engagement: Serve as a primary technical point of contact for assigned customers via phone, online, and in-person. Onboard new customers to the platform, helping them configure systems, understand workflows, and achieve their operational objectives. Troubleshoot hardware, software, and connectivity issues, coordinating with engineering and support teams as needed. Build strong customer relationships, proactively follow up on open items, and identify opportunities for refresher training, upgrades, or new capabilities. Requirements 2+ years of experience in a customer-facing role with a technical, field support, or operations focus. Proven hands-on experience operating drones / unmanned aerial systems (UAS); FPV experience is a strong plus. FAA Part 107 certification (required) or the ability to obtain within a defined period. Demonstrated technical aptitude: comfortable with basic electronics, firmware flashing, device configuration, and troubleshooting. Strong problem-solving skills and the ability to diagnose issues across hardware, software, and network elements. Excellent communication and interpersonal skills for training customers, writing clear instructions, and working with cross-functional teams. Ability to manage multiple priorities in a fast-paced environment while keeping the shop, kits, and tasks organized. Innovative mindset, strong work ethic, and a willingness to learn quickly and get hands-on with new systems. Familiarity with common productivity and tracking tools (e.g., Microsoft Office, Jira, Confluence, CRM or ticketing systems) is a plus. Located in the Tampa area - on site, with willingness to travel for demos, training, and field support as required.

Responsibilities The Pre Service representative sets the patient's expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members. Qualifications Required: One year in Patient Registration, Insurance Verification, or Authorizations Desired: Three years Patient Access High School Diploma or GED

The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. January start date

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. Customer Success Executive What YOU will do at Luma Health We are looking for a highly driven and empathetic Customer Success Executive to serve as a trusted advisor to our strategic customer base, comprising large health & hospital systems and Academic Medical Centers across the country. As a Customer Success Executive (CSE), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer's organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success. Key Responsibilities: Customer Relationship Management: Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers. Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner. Onboarding & Adoption: Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows. Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes. Strategic Planning & Account Growth: Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs. Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives. Customer Success Strategy: Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes. Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction. Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement. Data-Driven Insights: Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes. Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders. Advocacy & Thought Leadership: Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering. Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients. Collaboration & Cross-Functional Support: Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly. Provide training and education to both customers and internal stakeholders on the best practices for using our products and services. Who You Are 5+ years of relevant work experience in customer success or account management. SaaS experience preferred Excellent project management skills and ability to collaborate across multiple internal and external stakeholders Have exceptional written and verbal communication skills You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment Proven Success in growing annual account spend over time. Nice to have: Healthcare, EMR, EHR Consulting, or Product Management experience Process building experience Upsell experience We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.) Base Pay Range: $100,000-$125,000 USD Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customer every 5 minutes on average (50-70 calls daily). Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call. Our Customer Support Consultants are working from home fulltime and will continue to remain virtual. This means that we are providing our onboarding, training, and support for our new hires (like yourself) virtually as well. In the role of Reference Laboratory Customer Support Consultant: You will act as the liaison between customers and the IDEXX laboratories. As a member of this team, you will answer customer questions and quickly and effectively resolve issues. You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples. What You Need to Succeed : The ideal candidate will be fluent in both French and English The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator. A proven track record of providing extraordinary customer service. You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful. It is important to have strong computer and technical skills. You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment. You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions. Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have. You possess an associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience. Ability to be on the phone for 8 hours a day in a quiet workspace or office. *When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately. Schedule: This role requires schedule flexibility. The ability to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis. Reliable and dependable attendance is an essential function of this position. What you can expect from us: Hourly rate of $20/hr + based on experience Eligible for annual bonus Health / Dental / Vision Benefits Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI- REMOTE

988 Crisis Call Specialist Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes? Who we are Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities. Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling. If you want to join our team where community is at the heart of what we do, then you've come to the right place! Job Summary: Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help! With training in the following tasks, you will be able to serve your community members. Triage incoming Lifeline calls and obtain caller information. Conduct assessments and dispatch appropriate interventions when needed. Deescalate callers in crisis over the phone. Develop appropriate and realistic safety plans and complete appropriate follow up tasks. Knowledge and familiarity with community resources Complete documentation in an accurate and thorough manner. Location: Remote* only after training and available to come into office when needed. We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights. Overnights shifts offer a pay differential. *Remote work is available after completion of training. Qualifications High School diploma or equivalent Ability to pass background check Provide proof of auto liability insurance coverage per Western's policies Montana Driver's License with a good driving record 1-year related work experience in human services, preferred Benefits: We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status. Health Insurance - 3 options to choose from starting as low as $5 per pay period Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account Health savings account (HAS) with match or medical flexible spending account (FSA) 403(B) Retirement enrollment offered right away with an employer match offered after one year Generous paid time off to take care of yourself and do the things you love Accrued PTO starts immediately Extended sick leave 9 paid holidays and 8 floating holidays Loan forgiveness programs through PSLF or NHSC

Our Customer Support Consultants (Lab Liaisons) are the first point of contact between IDEXX and our customers, our support professionals are vitally important. In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet customer needs. Every interaction with a customer allows us to demonstrate the power of diagnostics in helping veterinary practices - and the pets under their care - thrive. Are you ready to make a meaningful impact in the world of veterinary diagnostics? Join our dynamic Lab Liaison Team, the vital link between our laboratories and clients across North America. Our collaborative, solutions-driven team excels at problem-solving and customer outreach. If you're passionate about teamwork, continuous learning, and providing exceptional customer experiences, this is the opportunity for you. Does that sound like you? Perfect. Let's get started. IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. PRIMARY DUTIES AND RESPONSIBILITIES: · Serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction. · Collaborate with team members and subject matter experts to research and resolve complex issues. · Maintain strong internal and external customer relationships through professional, clear, and empathetic communication. · Support quality management systems and compliance requirements. · Contribute to team growth through active participation in development programs and collaborative knowledge sharing. EDUCATION: High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred. REQUIRED SKILLS AND ABILITIES: Strong customer service and interpersonal skills with experience in building and maintaining relationships. · Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures. · Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally. · Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions. · Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology. · Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards. · Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process. · Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards PHYSICAL DEMANDS: · This role involves extended periods of sitting and frequent use of phones and computers. · Occasional lifting of items up to 50 pounds may be required. · Visual and auditory acuity is necessary for accurate computer work and effective phone communication. · Flexibility to work extended hours when needed, with occasional travel possible. WORK ENVIRONMENT: · This position is based in a laboratory setting, which may involve exposure to biohazards and chemicals. · Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment. What You Can Expect From Us: Hourly rates targeting: $21.00 / hr Opportunity for annual cash bonus and merit pay increase consideration Health / Dental / Vision Benefits Day - One 5% matching 401k On the job training and career advancement opportunities Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world Schedule: This is a full time (40 hr / wk), day-shift role with scheduled shifts Monday - Friday - 8:30 am - 5:00 pm The shifts and hours may vary slightly depending on business needs. Reliable and dependable attendance is an essential function of this position Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. This Customer Support Consultants (Lab Liaisons) position will be based out of our Louisville location. Does this sound like the opportunity for you? Apply today! #LI-LR1

Our Customer Support Consultants (Lab Liaisons) are the first point of contact between IDEXX and our customers, our support professionals are vitally important. In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet customer needs. Every interaction with a customer allows us to demonstrate the power of diagnostics in helping veterinary practices - and the pets under their care - thrive. Are you ready to make a meaningful impact in the world of veterinary diagnostics? Join our dynamic Lab Liaison Team, the vital link between our laboratories and clients across North America. Our collaborative, solutions-driven team excels at problem-solving and customer outreach. If you're passionate about teamwork, continuous learning, and providing exceptional customer experiences, this is the opportunity for you. Does that sound like you? Perfect. Let's get started. IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. PRIMARY DUTIES AND RESPONSIBILITIES: * · Serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction. * · Collaborate with team members and subject matter experts to research and resolve complex issues. * · Maintain strong internal and external customer relationships through professional, clear, and empathetic communication. * · Support quality management systems and compliance requirements. * · Contribute to team growth through active participation in development programs and collaborative knowledge sharing. EDUCATION: * High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred. REQUIRED SKILLS AND ABILITIES: * Strong customer service and interpersonal skills with experience in building and maintaining relationships. * Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures. * Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally. * Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions. * Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology. * Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards. * Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process. * Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards PHYSICAL DEMANDS: * · This role involves extended periods of sitting and frequent use of phones and computers. * Occasional lifting of items up to 50 pounds may be required. * Visual and auditory acuity is necessary for accurate computer work and effective phone communication. * Flexibility to work extended hours when needed, with occasional travel possible. WORK ENVIRONMENT: * · This position is based in a laboratory setting, which may involve exposure to biohazards and chemicals. * Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment. What You Can Expect From Us: * Hourly rates targeting: $21.00 / hr * Opportunity for annual cash bonus and merit pay increase consideration * Health / Dental / Vision Benefits Day - One * 5% matching 401k * On the job training and career advancement opportunities * Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! * Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world Schedule: * This is a full time (40 hr / wk), day-shift role with scheduled shifts Monday - Friday - 8:30 am - 5:00 pm * The shifts and hours may vary slightly depending on business needs. * Reliable and dependable attendance is an essential function of this position Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. This Customer Support Consultants (Lab Liaisons) position will be based out of our Louisville location. Does this sound like the opportunity for you? Apply today! #LI-LR1

What We're Looking For… Currently, we are seeking an individual to work on-call/PRN within our Call Center. This person will be the point of contact for all incoming calls or email requests from residents and internal departments for Maintenance, Housekeeping, or Property/Landscape issues. This person will also handle resident questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve resident issues with one call resolution. In addition, this person will also monitor the emergency call system, schedules Special Services, issues resident bar codes, golf cart and bicycle stickers. A strong customer service background is required.

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. CALL CENTER SPECIALIST (Internal Employees Only) Location: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304 Job Status: Full-time, Monday - Friday, with rotating Saturdays POSITION OVERVIEW: As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed. QUALIFICATIONS: High school diploma or equivalent. Proficient typing skills and familiarity with computers. Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment. Bilingual in English/Spanish. SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry. Healthcare insurance plans: Medical, Dental, Vision Group Life: Short-Term & Long-Term Disability 100% paid by employer 403(b) retirement plan with 2% of employer contribution and up to 3% employer match Flex Spending Account PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions Continuing Education & Training Benefits Employee Healthy Living Program - Gym Membership & Smoking Cessation Why Join NWHS? At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support. TO APPLY: To join our team please visit our website Employment (northwesthumanservices.org) For more information, contact the HR/Recruiting Department at: ********************** | ************ All candidates who receive a written offer of employment will be required to undergo a criminal records check. Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. CALL CENTER SPECIALIST (Internal Employees Only) Location: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304 Job Status: Full-time, Monday - Friday, with rotating Saturdays POSITION OVERVIEW: As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed. QUALIFICATIONS: * High school diploma or equivalent. * Proficient typing skills and familiarity with computers. * Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment. * Bilingual in English/Spanish. SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry. * Healthcare insurance plans: Medical, Dental, Vision * Group Life: Short-Term & Long-Term Disability 100% paid by employer * 403(b) retirement plan with 2% of employer contribution and up to 3% employer match * Flex Spending Account * PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows * 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions * Continuing Education & Training Benefits * Employee Healthy Living Program - Gym Membership & Smoking Cessation Why Join NWHS? At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support. TO APPLY: To join our team please visit our website Employment (northwesthumanservices.org) For more information, contact the HR/Recruiting Department at: ********************** | ************ All candidates who receive a written offer of employment will be required to undergo a criminal records check. Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Duties and Essential Job Functions: 1. Delivers a high quality patient experience through inbound and outbound call resolution within established protocols. 2. Appropriately mitigates issues, assists patients with needs and /or questions in a timely manner using Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET) principles. 3. Interviews and updates the patient's demographics, insurance, by phone or in person in a respectful, professional, accurate and efficient manner, obtaining all necessary demographic, financial and clinical information required to facilitate timely scheduling, registration and billing. 4. Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations and help identify trends requiring management intervention. Takes ownership and accountability to ensure issues presented on the call are handled effectively. 5. Maintains, coordinates and provides high level scheduling support for the Network utilizing the template format designed for each service area/physician and ensures referrals, pre-authorizations, pre-certifications have been accurately obtained as required by the patient's payer. 6. Coordinates all diagnostic and ancillary scheduling; schedules appointments, selecting appropriate referral, provider, visit type and location to expedite patient access to care. 7. Performs, organizes, and streamlines operational tasks to reduce the potential for errors. 8. Assists Out of Network patients with financial questions and escalates to the appropriate party. 9. Provides information regarding services and provides additional assistance as needed. 10. Identifies existing Medical Record Number (MRN) or creates new MRN, taking care to avoid duplicates and overlays in accordance with National Patient Safety Goals. 11. Maintains productivity levels, with minimal errors, as established by department and Network standards. 12. Performs other related duties as assigned.

Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people. Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time. Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road: 1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence. 2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity. 3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS. When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you! For more information, visit ********************* To view all job vacancies, visit ********************* ***************************** or ******************** Job Title: Bilingual Patient Access Call Center Specialist - ARC Requisition Number: req28860 Employment Type: Full Time Division: Community Health Compensation Type: Hourly Job Category: Support Services Hours Worked: Varies Location: Northwest/Iona Reed Health Center Shift Worked: Various/Rotating Shift : Job Summary: The Bilingual Patient Access Call Center Specialist - ARC is responsible for inbound/outbound calls of appointment scheduling, specified elements of pre-registration, registration, and referrals management to ensure patient care is expedited and reimbursement is maximized for multiple clinic sites and the Access Resource Center, and payment collections where appropriate. This position will focus primarily on foreign language speaking inbound/outbound calls specified during the hiring process. Essential Job Functions & Accountabilities: * Prioritizes foreign language speaking inbound/outbound calls based upon specified bilingual capabilities. Delivers a high-quality patient experience through inbound and outbound call resolution within established protocols. * Appropriately mitigates issues and assists patients with needs and /or questions in a timely manner using Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET) principles. * Interviews and updates the patient's demographics, and insurance, by phone in a respectful, professional, accurate and efficient manner, obtaining all necessary demographic, financial and clinical information required to facilitate timely scheduling and registration; collects payments where appropriate and performs elements of pre-registration. * Coordinates and schedules appointments, selects appropriate referral, provider, visit type and location to expedite patient access to care, to minimize "no shows" and maximize reimbursement. * Accurately identifies patient and registers JPS patients while maintaining regulatory and functional knowledge of all information required to register patient types in database ensuring timely and accurate reporting/billing. * Provides awareness as needed related to notice of privacy practices, patient rights and responsibilities, MyChart enrollment, etc. * Collects patient owed cost sharing amounts (copays, deductibles, coinsurance, full costs [non-covered/self-pay]) in accordance with ARC Standard Operating Procedures. Reconciles case drawer at end of shift. * Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations and help identify trends requiring management intervention. Takes ownership and accountability to ensure issues presented on the call are handled effectively. * Maintains, coordinates and provides high level scheduling support for the Network utilizing the template format designed for each service area/physician and ensures referrals, pre-authorizations, pre-certifications have been accurately obtained as required by the patient's payer. * Coordinates diagnostic and ancillary scheduling; schedules appointments, selecting appropriate referral, provider, visit type and location to expedite patient access to care. * Performs, organizes, and streamlines operational tasks to reduce the potential for errors. * Assists Out of Network patients with financial questions and escalates to the appropriate party. * Provides information regarding services and provides additional assistance as needed. * Identifies existing Medical Record Number (MRN) or creates new MRN, taking care to avoid duplicates and overlays in accordance with National Patient Safety Goals. * Maintains productivity levels, with minimal errors, as established by department and Network standards. * Provides the highest level of care to our patients by complying with JPS Health Network's attendance and punctuality procedure. May be required to work beyond normal scheduled shifts. * Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned. Qualifications: Required Qualifications: * High School Diploma, GED, or equivalent. * 1 plus years of practical experience with computer programs and/or applications. * Required to pass assigned training knowledge and application exit exam within 30 days of hire. * Bilingual (fluent in English and additional language as specified through the hiring process). * Must successfully pass a specified foreign language oral assessment within 60 days of hire. Team member will have 2 opportunities within the first 60 days of hire to pass the required oral assessment. Preferred Qualifications: * Associates degree in a related field of study from an accredited college or university. * Patient registration or Customer Service and call center experience. * Experience working in a healthcare setting. Location Address: 401 Stribling Drive Azle, Texas, 76020 United States

Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention. The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity. Critical areas of expertise include: * Knowledge of computers and ability to learn software applications * Excellent verbal, interpersonal and problem-solving skills * Working well in team environment * Highly organized and able to multi-task ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: YMCA Engagement and Solutions Center Call Center * Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events. * Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff. * Provides excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff. * Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor. * Ability to work towards common goals and objectives in a collaborative and team-centered environment. * When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations. * Perform all duties, tasks and projects as assigned by supervisor. * Assists with other projects as needed and participates in all staff meetings and/or related meetings. * Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor. POSITION REQUIREMENTS: Education/ Experience Required: * High school degree, or equivalent is required. Associate's degree preferred. * Excellent verbal, interpersonal and problem-solving skills * Bilingual in English and Spanish * Ability to work in a fast-paced and constantly-changing environment * Ability to multi-task * Ability to relate effectively to diverse groups of people from all social and economic segments of the community * Ability to handle conflict professionally and manage conflict resolution in a timely manner * Previous customer service, sales or related experience * Knowledge of computers * Must be able to work flexible hours including evenings, weekends, and holidays * Able to learn and understand YMCA membership operating system and call center software Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised

Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY The Call Center Specialist responds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures. Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience. Requirements High school diploma or GED required. Prior Customer Service experience necessary. Medical office and call center background preferred, but not mandatory. Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people. Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time. Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road: 1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence. 2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity. 3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS. When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you! For more information, visit ********************* To view all job vacancies, visit ********************* ***************************** or ******************** Job Title: Patient Access Call Center Specialist - ARC Requisition Number: req28859 Employment Type: Full Time Division: Community Health Compensation Type: Hourly Job Category: Support Services Hours Worked: Varies Location: Access Resource Center Shift Worked: Various/Rotating Shift : Job Summary: The Patient Access Call Center Specialist - ARC is responsible for inbound/outbound calls of appointment scheduling, specified elements of pre-registration, registration, and referrals management to ensure patient care is expedited and reimbursement is maximized for multiple clinic sites and the Access Resource Center, and payment collections where appropriate. Essential Job Functions & Accountabilities: * Delivers a high-quality patient experience through inbound and outbound call resolution within established protocols. * Appropriately mitigates issues and assists patients with needs and /or questions in a timely manner using Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET) principles. * Interviews and updates the patient's demographics, and insurance, by phone in a respectful, professional, accurate and efficient manner, obtaining all necessary demographic, financial and clinical information required to facilitate timely scheduling and registration; collects payments where appropriate and performs elements of pre-registration. * Coordinates and schedules appointments, selects appropriate referral, provider, visit type and location to expedite patient access to care, to minimize "no shows" and maximize reimbursement. * Accurately identifies patient and registers JPS patients while maintaining regulatory and functional knowledge of all information required to register patient types in database ensuring timely and accurate reporting/billing. * Provides awareness as needed related to notice of privacy practices, patient rights and responsibilities, MyChart enrollment, etc. * Collects patient owed cost sharing amounts (copays, deductibles, coinsurance, full costs [non-covered/self-pay]) in accordance with ARC Standard Operating Procedures. Reconciles case drawer at end of shift. * Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations and help identify trends requiring management intervention. Takes ownership and accountability to ensure issues presented on the call are handled effectively. * Maintains, coordinates and provides high level scheduling support for the Network utilizing the template format designed for each service area/physician and ensures referrals, pre-authorizations, pre-certifications have been accurately obtained as required by the patient's payer. * Coordinates diagnostic and ancillary scheduling; schedules appointments, selecting appropriate referral, provider, visit type and location to expedite patient access to care. * Performs, organizes, and streamlines operational tasks to reduce the potential for errors. * Assists Out of Network patients with financial questions and escalates to the appropriate party. * Provides information regarding services and provides additional assistance as needed. * Identifies existing Medical Record Number (MRN) or creates new MRN, taking care to avoid duplicates and overlays in accordance with National Patient Safety Goals. * Maintains productivity levels, with minimal errors, as established by department and Network standards. * Provides the highest level of care to our patients by complying with JPS Health Network's attendance and punctuality procedure. May be required to work beyond normal scheduled shifts. * Attends all mandatory educational, compliance and safety program sessions. * Assists in staff training of peers, colleagues and management as applicable or requested. * Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned. Qualifications: Required Qualifications: * High School Diploma, GED, or equivalent. * 1 plus years of practical experience with computer programs and/or applications. * Required to pass assigned training knowledge and application exit exam within 30 days of hire. Preferred Qualifications: * Associates degree in a related field of study from an accredited college or university. * Patient registration or Customer Service and call center experience. * Experience working in a healthcare setting. Location Address: 1400 Circle Drive Fort Worth, Texas, 76119 United States

Positions in Winter Garden/Alafaya/Kissimmee Poinciana Call Center Specialist Under the supervision of the Clinical Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. This position manages all incoming calls, front desk check-in, collecting copay's, COTA signatures, check-out processes, communication between providers and other staff. Screening calls to escalate to triage or management and communication with patients waiting on timeliness of providers. QUALIFICATIONS Ability to multi-task and manage multiple lines and issues at once, while maintaining a positive attitude and excellent customer service. Knowledge of third-party payers including federal, state and private health plans. Customer service experience in a health care setting. Experience with EMR, authorizations, managing multiple lines, collecting copay's, and completing Registrations. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs and be able to work overtime as required.

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 3100 E FLETCHER AVE **City:** TAMPA **State:** Florida **Postal Code:** 33613 **Job Description:** Schedule: Full Time Mon-Fri 8am-5pm Location: Tampa, FL + Collaborates with the Assistant Director and Business Development Manager to maximize territory growth and potential. + Regularly travels to and services various clients and facilities within the assigned geographic territory. + Maintains effective relationships with laboratory staff at all sites. + Explains and provides follow-up on client billing issues. + Documents client visits and activities in the database. **Knowledge, Skills, and Abilities:** - General knowledge of applicable regulatory standards, rules and guidelines such as DNV, AABB, AOA, CAP, CLIA, State of Florida, and related agencies [Required] - Ability to implement marketing and sales plans to increase client base and volumes [Required] - Ability to enhance physician relationships in order to maintain and expand existing client business [Required] - Ability to utilize standard computer related applications and ability to learn and apply new applications and programs including documentation of client visits and activity on excel spreadsheets [Required] - Ability to read text and numbers in English, with demonstrated ability to comprehend, measure, calculate, reason, match and problem solve [Required] **Education:** - Associate [Preferred] **Field of Study:** - in Marketing, Business or health related field **Work Experience:** - 1+ experience in a medical laboratory setting. [Preferred] - 1+ sales/client relationship, or healthcare business development experience [Preferred] - 6+ experience in healthcare market, preferably in sales/marketing or client services [Required] **Additional Information:** - N/A **Licenses and Certifications:** - Driver's License (DL) [Required] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $41,096.13 - $76,427.64 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Sales **Organization:** AdventHealth Imaging Centers Lab **Schedule:** Full time **Shift:** Day **Req ID:** 150734966