- Consumer
- Jobs Available In Precious Metals
- Jobs Available In Consumer Non-Durables
- Is Consumer Non-Durables A Good Career Path
- Is Consumer Services A Good Career Path
- Is Consumer Durables A Good Career Path
- Jobs Available In Consumer Services
- Jobs Available In Marine Transportation
- What Do Consumer Services Jobs Pay
- What Do Consumer Non-Durables Jobs Pay
- Best Paying Jobs In Customer Service
- Jobs In Consumer Services
Remember, all consumer service jobs center around the customer. Some of them have you working with customers all day long, while other jobs in this field focus on the customer, but you might not be working with them directly. There are many entry-level consumer service jobs, but if you stick with them, you can find yourself in one of the best paying jobs in this field:
Key Takeaways:
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Some of the best paying jobs in consumer services include customer service management, technical support engineering, and account management.
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Great entry level jobs in consumer service include being a call center representative, concierge, or receptionist.
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All consumer service jobs require great communication and interpersonal skills. Many also require a comfort with computer technology.
The 5 Best Paying Jobs in Consumer Service
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Average Annual Salary: $51,000
A customer service manager oversees the customer’s experience by watching how the customer service representatives handle their experiences. They also look at the big picture and manage call volume, the number of representatives available, the types of problems customers are having, and how to resolve problems.
Sometimes they’re called in to help on a call or to deal with a customer directly, but they’re often working behind the scenes.
Requirements to become a customer service manager: To become a customer service manager you will need experience in customer service or management, preferably both.
Many customer service manager were at one time customer service representatives, so they understand the skills required for their team. 45.6% of customer service managers have a bachelor’s degree, though this is not necessary.
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Personal Concierge
Average Annual Salary: $35,000
A personal concierge can start out working in this capacity or learn the business of working in a hotel. Personal concierges often work for celebrities or extremely wealthy people, or families who are too busy to handle many of their daily tasks. They can run errands and schedule maintenance for vehicles, homes, airplanes, and any other items that need care.
They’ll keep track of calendars and arrange for transportation – basically, a personal concierge makes sure that everything gets done and that the person or people they work for are where they’re supposed to be when they’re supposed to be there.
Requirements to become a personal concierges: To become a personal concierge, you need concierge or personal assistant experience. Many job opportunities for a personal concierge are going to come from professional reputation, so networking is key.
49.1% of concierges have a bachelor’s degree, though it is possible to become a personal concierge without one.
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Average Annual Salary: $81,000
Technical support engineers need to know the specific ins and outs of the programs they support as well as many other pieces of hardware and software.
Most, but not all, technical support engineers work remotely and talk individuals through the task at hand. This requires excellent interpersonal communication skills as well as a great deal of patience.
Requirements to become a technical support engineer: 62.6% of technical engineers have a bachelor’s degree. Most technical support engineers have at least a bachelor’s degree in computer sciences, robotics, or another technology-related field.
Certification in specific technologies and processes are also sought after, depending on the type of support given.
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Average Annual Salary: $72,000
An account manager oversees everyone who is working on an account to make sure they’re all doing their share to achieve the desired outcomes. They need to be able to communicate with their teams to explain what needs to happen and the timeframe.
Then they have to conceptualize how all of those pieces will come together and make sure the scheduling is on target. Finally, their relationships with customers need to be solid because customers put a lot of faith in their account managers.
Requirements to become an account manager: 69.6% of account managers have a bachelor’s degree and 6.5% have a master’s degrees.
Account managers are expected to have prior project management and leadership experience, as well as excellent communication skills.
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Chief Customer Officer
Average Annual Salary: N/A
Not all businesses have a Chief Customer Officer, in fact, this is a relatively new position, but its existence underscores the value of the customer. This job is in the upper hierarchy of a company, along with the CEO, COO, and CFO.
Their primary focus is the customer’s experience when interacting with the brand. This can be through digital means, in person, through marketing, and the product or service itself. There’s a lot of responsibility with this role, and a high salary comes with the work.
Requirements to become a chief customer officer: An organization will first need to have a chief customer officer, but if they do, experience in customer service, as well as upper level management, will be needed. An MBA will also likely be sought after for this C-level position.
10 Entry Level Jobs in Customer Services
If this field sounds interesting to you, you might be able to start working today. There are a lot of entry-level jobs in the customer services industry, and those jobs can be used to gain experience and move into other customer-centric positions or to work on your interpersonal skills.
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Retail Customer Support
Average Annual Salary: N/A
When people think of customer support jobs, the job of retail customer support is often one of the first jobs that come to mind. Most people have had to return an item or had questions or complaints about something they’ve purchased, and it’s the retail customer support person who helps.
Requirements to become a retail customer support: This is often an entry-level job and doesn’t require too much outside or technical knowledge.
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Call Center Customer Representative
Average Annual Salary: $29,000
This position has evolved over the years, and it might be something you can do from your home and work flexible hours. It’s considered an entry-level position, but with some companies, there might be training in their products and procedures required, just so you know how to specifically answer questions. Your level of experience necessary will depend on the company.
Requirements to become a call center representative: Call center representatives have to be effective communicators over the phone. Though this sounds simple, not everyone has the skill to talk to multiple people constantly over the course of a workday.
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Average Annual Salary: $28,000
Usually found in a hotel or a car rental business, a guest service agent, helps customers check in, find their room or vehicle, and answer any questions they have.
Requirements to become a guest service agent: This is an entry-level position and doesn’t require too much training. Bringing knowledge of the area and of tourist destinations to the position will make you more valuable.
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Online Chat Support
Average Annual Salary: N/A
Answering questions, scheduling events and appointments, checking orders – it can all be done by online chat support. In this job, you use a computer to answer all sorts of questions. There may be a bit of training for your specific position, but you don’t need to have any training before being hired.
Requirements to become a online chat support Though you will be trained in the specifics of your job, online chat support agents need to be comfortable with computer and internet technology.
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Average Annual Salary: $31,000
A bank teller is an entry-level job that’s open to most high school graduates. It can be a fantastic career that gives you the opportunity to interact with others and learn about the banking business. It can also be the first step for someone who wants to learn more and climb the banking ladder.
Requirements to become a bank teller: Candidates for a bank teller position should have good customer service skills combined with the ability to organize. People who are good with numbers are especially suited for the role.
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Average Annual Salary: $22,000
You’ll often find a host or hostess in a restaurant, but that’s not the only place they’ll be found. There are more and more businesses seeing the value of using hosts to greet their guests and start their experience off with a friendly and helpful touch. This is an entry-level position and is great for individuals who love working with others.
Requirements to become a host/hostess: Host/hostesses do not necessarily need prior restaurant experience, though it can be helpful. What host/hostesses need is a the ability to greet customers warmly and be able to handle busy situations.
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Medical Call Center Representative
Average Annual Salary: N/A
Working in a medical call center requires a level head and the ability to work well under pressure. There are entry-level positions for this type of job, and you’ll basically be acting as an operator and transferring people to the right department.
Some people who work in medical call centers are doctors, nurses, and other medical specialists who have a lot of training, but don’t let this prevent you from getting your foot in the door with one of the entry-level jobs.
Requirements to become a medical call center representative: Like regular call center representatives, medical call center representatives need to be good at communicating over the phone for many hours of the day.
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Average Annual Salary: $42,000
Working as a hotel concierge is an entry-level position that has a steady paycheck, and, in many cases, you can earn significant tips, too. Some hotels roll this job together with the front desk clerk duties, while luxury hotels offer this service separately.
Either way, you’ll need to know a lot about the area and start making connections so you can get your elite guests reservations at the hottest local restaurants and entertainment venues.
Requirements to become a hotel concierge: A friendly and helpful attitude is expected from most concierges. In some cases a driver’s license may be required because the concierge may be expected to shuttle passengers or packages.
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Average Annual Salary: $30,000
Yes, flight attendants do have training, but it’s typically a three to six-week training program, and then you’re ready to fly. Entry-level flight attendants are still learning the ropes and gaining experience, but the longer you hold this position, the more likely you are to move into the range of Senior Flight Attendant.
Keep in mind that this job requires more than just handing out snacks and pillows. You’ll be trained in proper procedures in case of many different emergencies, from medical issues to unruly passengers to airplane malfunctions. There’s a lot of responsibility with this career choice.
Requirements to become a flight attendant: Flight attendants receive training from their employer and must be certified by the Federal Aviation Administration (FAA). Although flight attendants must have at least a high school diploma or the equivalent, some airlines prefer to hire applicants who have taken some college courses.
Prospective flight attendants typically need previous work experience in customer service. Flight attendants also need to be capable of defusing difficult passengers and assisting during emergencies.
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Average Annual Salary: $29,000
A receptionist either greets people on the phone or in person. They’re usually the face you first see when you walk into a building and the voice you hear on the phone. They might even be the person you do your email correspondence with.
This is usually an entry-level position, but you might find some employers looking for candidates with specific computer program certifications.
Requirements to become a receptionist: Receptionists need to be good at both customer service and administrative tasks. Receptionist normally have least a high school diploma or GED.
- Consumer
- Jobs Available In Precious Metals
- Jobs Available In Consumer Non-Durables
- Is Consumer Non-Durables A Good Career Path
- Is Consumer Services A Good Career Path
- Is Consumer Durables A Good Career Path
- Jobs Available In Consumer Services
- Jobs Available In Marine Transportation
- What Do Consumer Services Jobs Pay
- What Do Consumer Non-Durables Jobs Pay
- Best Paying Jobs In Customer Service
- Jobs In Consumer Services
Author
Kristin Kizer is an award-winning writer, television and documentary producer, and content specialist who has worked on a wide variety of written, broadcast, and electronic publications. A former writer/producer for The Discovery Channel, she is now a freelance writer and delighted to be sharing her talents and time with the wonderful Zippia audience.
