How do you answer professional phone calls?

To answer professional phone calls, you need to greet the caller, identify yourself and your company, and use active listening. Here are some details on these tips and others to help you answer professional phone calls:

• Greet the caller. The first step to answering professional phone calls is to answer the phone promptly and greet the caller politely. This includes saying something like, "This is (your name) from (your company name). How may I assist you today?"
• Use active listening. You should practice active listening whenever you're on a professional phone call. This means you need to pay close attention to what the caller is saying, and consider taking notes if the issues being discussed are complex. If you don't understand something, you should ask questions to ensure the call is productive.
• Speak confidently and clearly. Whenever you speak on a professional phone call you should do so with confidence and in a clear manner. Use a polite and professional tone, and make sure the caller understands what you are trying to communicate. A good idea is to summarize the call before you hang up, as this prevents miscommunications.
• Give helpful information. If the caller is seeking specific information, or has specific questions for you, do your best to answer their questions in a clear and concise manner. If you are unable to answer something, connect them with someone at your company who can help.
• End the call professionally. You should always end the call politely and professionally by thanking the caller for reaching out, and by saying something like, "Is there anything else I can help you with before we get off the call?"