How to measure employee engagement

A popular tool for measuring employee engagement is through surveys, which can include questions about job satisfaction, motivation, and trust in leadership. Interviews are another great tool for measuring employee engagement satisfaction because they can provide deeper insights into what is driving employee engagement or disengagement. While feedback tools can track employee performance and time management within a specific workplace.

Examples of common employee engagement assessment measurements:

• Productivity: output measurements such as the number of calls taken, number of units produced, and time spent on tasks.

• Quality metrics: measures that assess the quality of an employee's work, such as customer satisfaction scores, accuracy rates, and error counts.

• Performance evaluations: manager reviews, peer feedback, and 360-degree assessments.

• Attendance and punctuality metrics: track time spent in the office, vacations, and tardiness.

• Engagement metrics: surveys and other tools to measure employee morale and engagement.

• Goal achievement metrics: track whether goals set by the organization or individual employees are met.

• Turnover metrics: track employee retention and learning curves to measure how quickly staffers adapt to new roles.

• Professional development metrics: assess how well employees are progressing in their job-related skills and knowledge.