Nature Of Work The employee in this class is responsible for assisting in supervising and performing assignments involving: utility billing credit and collections to enforce and ensure conformance with codes, ordinances, plans, etc., and to ascertain correct charges. Under general supervision, the employee assists in performing supervisory activities to include the scheduling, assignment, and review of office and fieldwork. Considerable initiative and independent judgment are required in determining charges and credits for application to bills and in determining when a customer's account has been undercharged and retroactive billing is necessary. Tact and courtesy are extremely important as work involves considerable public contact, including such tasks as explanation of charges and collection of delinquent accounts. Work is of more than average difficulty and includes investigating complaints received from the public, determining if a problem exists, and coordinating solutions to the problem. The employee might operate a lightweight motor vehicle in the performance of field assignments. Work is reviewed through conferences, reports submitted, and results obtained.
Examples of Duties
Assists in planning, assigning, supervising, training, and reviewing the work of subordinate employees engaged in utility billing, credit and collections; recommends employment, promotion, transfer, discipline, demotion, and dismissal of subordinate employees as necessary; responds to requests for leave; may serve as respondent to grievances; completes employee performance appraisals; administers discipline as required.
Tracks meter reading schedule and download of data to prepare for billing; audits meter reads and exceptions for final billing; reviews and approves financial adjustments.
Participates in developing strategy and tactical plans for collection of past due accounts; monitors accounts receivable status, deposit coverage and write-off trending; participates in bankruptcy proceedings and records.
Participates in Development, implementation and review of team goals; prepares performance reports.
Supervises inspections and investigations of the following: new water meter set locations to ascertain correct charges and services to be rendered; accounts that have been opened by contractors and are being transferred to private owners; multi-family units to determine vacancies so credit can be made; claims for credit when dwelling is for sale, under repair, vacant, or used for storage; water accounts to compare water service with refuse service; all locations for vacancy when mail is returned; and, building permit lists to determine whether refuse charges are correct.
Collects fees on garbage-only accounts which become delinquent and prepares customer receipt; bills customer accounts retroactively for falsifying records or when incorrect charges have been made; performs follow-ups on delinquent notices, approved applications, and returned bad checks to achieve compliance or collection.
Researches and responds to customer billing problems.
Prepares and/or reviews and approves periodic and special statistical, financial and other reports; establishes and maintains specialized files and record keeping systems and makes necessary reports; participates in updates to billing rates in system as necessary; resolves errors and problems in accounts, payments etc in order to facilitate processing; verifies customer account information.
Performs related work as required.
Knowledge, Skills & Abilities
Considerable knowledge of: business English and mathematics; rules, regulations, procedures, and functions of utility billing systems; meter reading systems, scheduling and related performance targets; utility rates, fees and taxes; codes and field methods relating to collections; appropriate municipal codes, ordinances, resolutions and regulations.
Working knowledge of: effective supervisory practices; deposits, accounts receivable management, write-off, and bankruptcy practices; team dynamics, team building and diversity; business office practices and the computer systems utilized by the department; the layout of the city and its geography.
Ability to: plan, assign, supervise, and review the work of subordinate personnel; make mathematical calculations with speed and accuracy; establish and maintain effective working relationships with other employees, officials, and the general public; prepare and present clear and concise reports both orally and in writing; maintain records using a variety of source materials; understand and follow complex oral and written instructions. Skill in: problem solving; oral and written communications.
Physical Requirements
Mostly sedentary, indoors, requires extended use of computer, typing and viewing monitor.
Minimum Qualifications
Graduation from an accredited college or university with a bachelors degree in business or public administration or a related field and five (5) years of responsible experience in utility billing and credit including two (2) years of supervisory or lead experience; OR Graduation from an accredited college or university with an associate's degree in business or public administration or a related field, and seven (7) years of responsible utility billing and credit experience including two (2) years of supervisory or lead experience. Or an equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Licenses or Certifications
Possession of a valid Florida driver's license.
Examination
Evaluation of education and experience. Drug testing is included in all pre-employment processing.
Comments
During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency
Conclusion
HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.
$31k-38k yearly est. 20d ago
Looking for a job?
Let Zippia find it for you.
Customer Success Supervisor
Vantagepoint Ai, LLC
Assistant supervisor job in Land O Lakes, FL
Description Customer Success Supervisor Be a Leader in Customer Experience and Drive Long Term Retention
Are you a strategic customer success leader with 3+ years of experience in customer retention while mentoring high performing teammates and driving measurable improvements in customer retention, add-on sales, and customer satisfaction? Do you excel at balancing hands on leadership with operational excellence across the entire customer lifecycle? Can you transform customer insights into scalable processes while maintaining a customer focused culture and increasing revenue?
With 46 years of success as an AI powered trading technology pioneer, VantagePoint AI is entering an exciting growth phase, and we need an experienced Customer Success Supervisor to be a leader our customer coaching, customer service, and retention initiatives.
Why VantagePoint AI?
Join a recognized industry leader blending AI driven innovation with financial market expertise.
Lead customer success within a close-knit, high-performance team of just under 100 professionals.
Experience true work life balance with standard business hours (8:30 AM to 5:30 PM, limited weekends).
Receive 100% employer paid healthcare and dental coverage.
Thrive in a collaborative, people first culture that values both tradition and forward thinking strategies.
Enjoy company sponsored social events, team building retreats, and a modern workspace in Wesley Chapel.
Your Impact as Customer Success Supervisor
You won't just support customers. You will be a versatile leader who excels across the entire customer journey, from frontline support to strategic retention initiatives. Your ability to flex between hands-on customer service, team mentorship, and cross-functional collaboration will directly impact customer satisfaction, loyalty, and long-term retention while ensuring operational excellence across all customer touchpoints.
Customer Support Excellence & Team Development
Lead by example in delivering exceptional customer support, actively handling escalations, complex cases, and high-priority customer inquiries
Support, mentor, and develop team members across customer support, onboarding, and retention functions
Stay deeply engaged in frontline support activities to maintain expertise, model best practices, and remain connected to evolving customer needs
Help foster a culture of responsiveness, empathy, problem-solving, and continuous improvement throughout the support organization
Assist in developing, implementing, and facilitating training programs focused on support quality, product knowledge, and customer communication skills
Lead coaching sessions to elevate team performance in customer support delivery
Demonstrate flexibility by seamlessly shifting between customer-facing support work, team mentorship, operational tasks, and strategic projects
Customer Retention & Relationship Management
Take ownership of retention initiatives by proactively identifying at-risk customers and implementing intervention strategies to prevent churn
Monitor customer health metrics and support data-driven analysis to predict and address retention risks before they escalate
Build and maintain strong relationships with key sales stakeholders, serving as a trusted advisor and escalation point for critical issues
Support retention strategies designed to improve customer satisfaction and reduce attrition
Collaborate with cross-functional teams to address customer pain points, resolve recurring issues, and enhance the overall support experience
Track and analyze retention metrics, onboarding completion rates, time to value, and customer satisfaction scores to identify improvement opportunities
Help implement proactive outreach programs that strengthen customer relationships and demonstrate ongoing value
Versatile Customer Lifecycle Support
Support the end-to-end customer journey from initial onboarding through renewal, demonstrating flexibility across all phases of the customer lifecycle
Help design and optimize support processes, onboarding workflows, and retention touchpoints that drive product adoption and customer satisfaction
Flex between operational execution and strategic planning to ensure seamless customer experiences at every stage
Assist in implementing scalable systems and workflows for support ticket management, customer communication, and success operations
Partner with Sales, Product, and Marketing teams to ensure smooth handoffs, consistent messaging, and alignment on customer goals
Adapt quickly to shifting priorities, handling everything from urgent customer escalations to long-term process improvement initiatives
Quality Assurance & Support Performance
Support quality assurance frameworks specifically focused on customer support interactions, response times, and resolution effectiveness
Monitor and analyze key support performance indicators including CSAT, NPS, first response time, resolution time, ticket volume, and customer satisfaction scores
Conduct quality reviews of support tickets, calls, and customer interactions to maintain service excellence and identify coaching opportunities
Use support data and customer feedback to drive continuous improvement in team performance and support delivery
Assist in delivering insights and reporting to leadership with clear recommendations for enhancing support operations and retention outcomes
Cross-Functional Collaboration & Customer Advocacy
Serve as a strong Voice of the Customer, championing support feedback and retention insights across the organization
Collaborate with Product teams to communicate recurring customer issues, feature requests, and support trends that impact retention
Partner with Sales and Revenue Operations to ensure smooth post-sale transitions and proactive support for new customers
Work with Marketing to leverage customer success stories, support insights, and retention data for lifecycle campaigns
Coordinate with leadership to identify support inefficiencies, retention gaps, and opportunities for scalable, customer-centric solutions
What You Bring to the TableRequired Experience & Expertise
3+ years of hands-on experience in customer support, customer success, or customer-facing operations
Proven track record of delivering exceptional customer service while contributing to improved retention, satisfaction metrics, and operational efficiency
Demonstrated experience supporting and mentoring customer-facing team members in support or success functions
Strong background in handling customer escalations, resolving complex issues, and managing difficult conversations with professionalism and empathy
Emerging leadership capabilities with readiness to take on supervisory responsibilities while maintaining active support involvement
Bachelor's degree in Business, Communications, or related field (or equivalent experience)
Hard Skills
Deep expertise in customer support best practices, ticketing systems, and support workflows
Data-driven mindset with experience tracking and reporting on customer support and retention KPIs (CSAT, NPS, churn rate, retention rate, response time, resolution time)
Strong analytical skills with ability to identify support trends, diagnose retention issues, and implement data-informed solutions
Proficiency with CRM platforms (Salesforce), customer support tools (Zendesk, Intercom, Freshdesk, or similar), and reporting systems
Experience with customer journey workflows, support escalation processes, and retention lifecycle strategies
Familiarity with quality assurance methodologies, support performance management, and customer feedback systems
Understanding of SaaS business models, subscription metrics, and how support excellence drives revenue retention
Soft Skills & Leadership Qualities
Customer-first mindset with genuine passion for solving problems, delivering exceptional support, and building lasting relationships
Exceptional communication skills with ability to handle difficult conversations, de-escalate tense situations, and influence across all levels
Highly adaptable and versatile with proven ability to flex between hands-on support work, team leadership, strategic projects, and operational tasks
Empathetic team player who builds trust, fosters collaboration, and supports team performance through coaching and mentorship
Solution-oriented problem solver with ability to identify root causes of support and retention issues and implement scalable fixes
Proactive and results-oriented with strong sense of ownership, accountability, and bias toward action
Resilient and composed under pressure with ability to thrive in a dynamic, fast-paced support environment
Willingness to roll up sleeves and handle frontline support, escalations, and complex customer issues to stay connected to customer needs and model excellence
Growth mindset with eagerness to develop leadership skills while maintaining deep customer support expertise
Preferred Skills
Experience in fintech, financial services, SaaS, or high-growth technology environments with complex support needs
Background in customer retention programs, churn analysis, or customer health scoring
Exposure to support automation, customer onboarding tools, or lifecycle communication platforms
Experience with multiple support channels (email, chat, phone, social media)
Interest in pursuing certification in customer experience, support management, or quality assurance
Compensation & Benefits
Competitive base salary commensurate with experience
100% employer-paid healthcare and dental coverage
Generous paid time off (PTO) and paid holidays
Birthday leave
Company-inclusive birthday, anniversary, and special achievement celebrations
Professional development and growth opportunities in support leadership
Work with cutting-edge A.I. technology in the fintech space
Off-site company-sponsored events for employees and family members
A stable and thriving company positioned for long-term growth, regardless of economic conditions
Location & Work Arrangement
On site employment at our modern offices in Wesley Chapel, FL (Tampa Bay Area)
Be Part of Something Bigger
At VantagePoint AI, you won't just manage customer support. You'll be a strategic leader helping independent traders achieve financial freedom by ensuring they receive world class service and support. This is your chance to make a measurable impact at a company that has been revolutionizing trading technology for over 46 years.
Ready to lead? Apply today and help us write the next chapter in customer success excellence.
We participate in E-Verify.
$35k-68k yearly est. Auto-Apply 22h ago
Assistant Camp Supervisor - J. Ben Harrill Recreation Complex
Pasco County, Fl 4.3
Assistant supervisor job in Holiday, FL
General Description JOIN OUR TEAM AS AN ASSISTANT CAMP SUPERVISOR! Responsible recreation leadership work at a County recreation complex or summer recreation program site. Essential Job Functions Planning and implementing arts and crafts projects; daily instruction and behavior management; planning and organizing special events; assisting the Camp Supervisor with development of a comprehensive program of recreational activities; supervising the planning and daily instruction of games, sports, crafts, and other recreational activities for children. Ability to lift and/or move up to 40 pounds and also push or pull heavy objects. Performs related work as required.
Knowledge, Skills and Abilities
Candidates must possess maturity of judgment, proven leadership ability, and experience in teaching/leading arts and crafts and/or recreational activities. Ability to plan and implement arts and crafts projects, special projects and sports for children.
Minimum Requirements
PHYSICAL SKILLS: Ability to lift and/or move up to 40 pounds and also push or pull heavy objects. May use a handling device (dolly, cart, etc.) or work with another team member to lift and/or move excessively heavy objects. Ability to bend, stoop, and squat frequently. Ability to communicate effectively using verbal, written and visual communication.
EDUCATION, TRAINING AND EXPERIENCE: Must possess a high school diploma or equivalency. Experience with summer day camp programs preferred.
A comparable amount of directly related experience MAY be substituted at the County's discretion for the minimum educational requirements if candidates are not available that fully meet the minimum requirements of the position as posted.
LICENSES, CERTIFICATIONS OR REGISTRATIONS:Valid CPR and First-Aid certifications preferred.
ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.
VETERANS' PREFERENCE: Under Section 295.07, F.S., chapter SSA-7 Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021
Temporary Position - benefits not available. Not eligible for Veterans' Preference in accordance with FS 295.07.
$33k-40k yearly est. 4d ago
Field Services Team Leader II
Stefanini Group 4.6
Assistant supervisor job in Tampa, FL
Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Create a cohesive team environment through consistent management
Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
Perform root cause analysis and identify opportunities to improve efficiencies
Ensure direct reports meet their goals and follow departmental processes
Responsible for day to day operations of Service Desk
Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Open floor plan environment where collaboration is highly encouraged!
Details:
High school diploma or equivalent required
3+ years of management experience including coaching, training, mentoring interviewing, hiring and terminations
Good interpersonal skills
Excellent attention to detail and organization skills
Effective time management and organizational skills
Excellent verbal and written communication skills
Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture
Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes
#LI-ONSITE #LI-KG1
$60k-92k yearly est. 12d ago
Assistant Supervisor, Aquatics
Sea World 3.6
Assistant supervisor job in Tampa, FL
Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team!
Compensation Rate: $17.50/hr.
What you get to do:
Responsible for supervising a shift within a specific outlet.
Responsible for performing job duties/tasks of positions within scope of supervision.
Establish and maintain a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
Supervise, train and counsel ambassadors while ensuring proper training and development in accordance with SEA guidelines; such as minor infractions (i.e. attendance, grooming, etc.).
Accurately track ambassador labor to include daily scheduling and break management.
Comply with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.
What it takes to succeed:
Must be at least 18 years old
Be able to provide approved footwear (e.g. approved non-slip sneaker shoes, specified color requirements, etc.) upon first date of employment.
Have a minimum of three (3) months park experience with no significant performance deficiencies within that period or equivalent 3 months external leadership industry experience.
Be able to perform job duties/task and meet the minimum qualifications of the positions within the scope of supervision.
Have working knowledge of the English language with excellent verbal and written communication skills.
Provide excellent guest service to guests and ambassadors.
Be able to walk and stand for long periods of time in extreme weather conditions.
Be willing to work a flexible schedule that includes weekdays, weekends, evenings and holidays.
Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
Be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
Be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines to include American Red Cross Lifeguard and Lifeguard Instructor certification.
Additional Job Description
Must attach resume to be considered for this role
The perks of the position:
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
$17.5 hourly Auto-Apply 3d ago
Family Social Wellness Lead Coordinator
Suncoast Center, Inc. 3.6
Assistant supervisor job in Clearwater, FL
The Family Wellness Coordinator Team Leader is responsible for coordinating and guiding a team of Family Wellness Coordinators in their efforts to promote and enhance the well-being of youth and their families. This position involves providing guidance, support, and coordination to ensure the effective implementation of family-focused events and programming, initiatives, and activities that foster positive relationships, communication, social connectedness and community engagement. The Team Leader plays a critical role in organizing, coordinating and aligning the team's actions.
Job Duties:
Team Leadership: Provide strong leadership to the Family Wellness Coordinator team, promoting a collaborative and supportive work environment. Set clear goals, expectations, and priorities, and ensure effective communication within the team. Is responsible for ensuring all activities and events are well published, well documented, well run, and well-coordinated.
Program Development and Coordination: Becomes a knowledge expert on the CDC Resource for Action on Suicide Prevention, utilizing the framework to guide the team in developing and implementing youth and family-focused activities and initiatives that promote social wellness. Oversee the planning, implementation, and evaluation of activities, ensuring alignment with organizational objectives and community needs.
Provide guidance, and support to Family Wellness Coordinators. Direct and approve event materials, offer mentorship, and address any challenges or concerns that arise. Foster professional growth and development within the team.
Collaboration and Partnerships: Serves as a liaison on the Youth and Family subcommittee of the Zero Suicide Partners of Pinellas. Foster strong relationships and collaborations with the Suncoast Center staff and community organizations, local agencies, and stakeholders. Seek opportunities for partnerships and leverage resources to enhance the impact of family social wellness initiatives.
Resource Development: Facilitate resource development by coordinating with the team to and the Zero Suicide Partners of Pinellas communications specialist and curate materials, toolkits, and educational resources for families. Ensure resources are relevant, accessible, and tailored to meet diverse family needs.
Evaluation and Reporting: Reports to the Oversee the monitoring and evaluation of family social wellness programs and initiatives. Analyze data, measure outcomes, and generate reports to assess effectiveness, identify areas for improvement, and communicate impact to stakeholders.
Accept Direction from Leadership: Follow the Leadership of Total Family Strategy Manager, providing regular updates on the team's progress, challenges, and successes. Contribute to strategic planning and decision-making processes related to family wellness initiatives.
Minimum Qualifications:
Education: A bachelor's degree from an accredited college or university in Public Health, Family Studies, Education or any related field.
Preference: Experience with veteran community outreach is a plus but not required
Licensure: License not required
Experience: Must be able to assist families struggling with multiple stressors and child welfare issues. Understanding of community resources and social support development is required.
Excellent leadership and team management skills, with the ability to motivate and inspire others towards achieving common goals.
Effective interpersonal and communication skills to build relationships with team members, stakeholders, and community partners.
Experience in program development, implementation, and evaluation, with a focus on family wellness and community engagement.
Familiarity with community resources, support services, and networks available to families.
Empathy, patience, and the ability to work with diverse populations and address sensitive issues.
Strong organizational and project management skills to oversee multiple initiatives and ensure their successful implementation.
Proficiency in data collection, analysis, and reporting for monitoring and evaluation purposes.
Knowledge of budget management principles and experience in financial oversight.
Continued Negative Drug Screening
Continued Clear Criminal Background Check
Continued Acceptable Motor Vehicle Record, Valid Insurance, Valid Registration, and Personal Motor Vehicle for daily use.
Clear Criminal Background Check (must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).
Working Conditions: Must have valid Florida driver's license and a driving record that is acceptable to Suncoast Center; must meet minimum levels of personal automobile liability insurance; requires both indoor and outdoor work with outreach to off-site locations. Exposure to extreme heat and humidity during the summer months. Schedule may be irregular and will include evenings and weekends. Work is primarily off site in community locations.
Computer Literate
Suncoast Center, Inc follows all federal guidelines related to marijuana use
All positions require a screening through the Clearinghouse. This site was implemented under the directive of House Bill 531 (2025). *********************************
$38k-70k yearly est. Auto-Apply 6d ago
Assistant Supervisor, Aquatics
United Parks & Resorts Inc.
Assistant supervisor job in Tampa, FL
Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team!
Compensation Rate: $17.50/hr.
What you get to do:
* Responsible for supervising a shift within a specific outlet.
* Responsible for performing job duties/tasks of positions within scope of supervision.
* Establish and maintain a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
* Supervise, train and counsel ambassadors while ensuring proper training and development in accordance with SEA guidelines; such as minor infractions (i.e. attendance, grooming, etc.).
* Accurately track ambassador labor to include daily scheduling and break management.
* Comply with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.
What it takes to succeed:
* Must be at least 18 years old
* Be able to provide approved footwear (e.g. approved non-slip sneaker shoes, specified color requirements, etc.) upon first date of employment.
* Have a minimum of three (3) months park experience with no significant performance deficiencies within that period or equivalent 3 months external leadership industry experience.
* Be able to perform job duties/task and meet the minimum qualifications of the positions within the scope of supervision.
* Have working knowledge of the English language with excellent verbal and written communication skills.
* Provide excellent guest service to guests and ambassadors.
* Be able to walk and stand for long periods of time in extreme weather conditions.
* Be willing to work a flexible schedule that includes weekdays, weekends, evenings and holidays.
* Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
* Be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
* Be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines to include American Red Cross Lifeguard and Lifeguard Instructor certification.
Additional Job Description
* Must attach resume to be considered for this role
The perks of the position:
* Paid Time Off
* Complimentary Park Tickets and Passes
* Park Discounts on Food and Merchandise
* Medical, Dental, and Vision Insurance
* 401K Retirement plan
* Voluntary Insurance
* Life Insurance
* Disability Benefits
* Tuition Reimbursement
* Dependent and Health Care Flexible Spending Accounts
* Employee Assistance Program
* Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
$17.5 hourly Auto-Apply 4d ago
Supervisor - Global Shareholder Services
Franklin Resources 4.8
Assistant supervisor job in Saint Petersburg, FL
At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.
Come join us in delivering better outcomes for our clients around the world!
About the Department
Global Shareholder Services supports Financial Professionals and Shareholders through efficient, compliant service delivery. The team embraces innovation and continuous improvement, operating with a modern model that combines internal expertise and external partnerships. Team members collaborate in a dynamic environment that values simplicity and growth, offering opportunities to contribute meaningfully and develop professionally.
How You Will Add Value
Core Responsibilities
* Supervise a team of client representatives, providing guidance, mentorship, and ongoing training to ensure optimal team performance.
* Ensure compliance with all regulatory policies, industry standards, and internal operating procedures within the transfer agent environment.
* Conduct call monitoring to identify gaps and/or issues and implement corrective actions as needed.
* Act as the primary escalation point for complex client inquiries and operational issues, providing clear resolution and maintaining high standards of client satisfaction.
* Coordinate with other departments, such as compliance, legal, and IT, to streamline workflow and support organizational objectives.
* Monitor daily call volume, assign tasks, and set priorities to meet daily call service level agreements and department goals.
* Generate, analyze, and present operational reports and metrics to senior management.
* Participate in recruiting, hiring, and onboarding of new staff within the customer service division.
* Facilitate regular team meetings, distribute updates on policy changes, and foster open communication within the group.
* Identify opportunities for process improvement and implement best practices to drive operational efficiency.
* Stay current on industry trends, changes in relevant regulations, and emerging technologies.
What Will Help You Be Successful in This Role
Experience, Education & Certifications
* Bachelor's degree in finance, business, or related field, or equivalent experience.
* 3-5 years experience working in transfer agency or financial services.
* 1+ year of supervisory experience preferred.
* Knowledge of transfer agency operations and SEC (Securities and Exchange Commission) and FINRA (Financial Industry Regulatory Authority) regulations.
* Skilled in transfer agency systems and Microsoft Office.
* Strong multitasking and time management abilities.
* High ethical standards and confidentiality awareness.
* Analytical and detail-oriented mindset.
* Clear and professional communication skills.
* Strong interpersonal and leadership abilities.
* Customer-focused approach.
Work Schedule & Location
Standard hours: 8:30am - 5pm local time
Work arrangement: Hybrid, on site Tuesday, Wednesday and Thursday in St. Petersburg, FL
Franklin Templeton offers employees a competitive and valuable range of total rewards-monetary and non-monetary - designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $72,000.00 - $84,000.00, depending on location and level of relevant experience, plus discretionary bonus.
#MID_SENIOR_LEVEL
#LI-Hybrid
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.
Highlights of our benefits include:
* Three weeks paid time off the first year
* Medical, dental and vision insurance
* 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
* Employee Stock Investment Program
* Tuition Assistance Program
* Purchase of company funds with no sales charge
* Onsite fitness center and recreation center*
* Onsite cafeteria*
* Only applicable at certain locations
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
$72k-84k yearly Auto-Apply 21d ago
Patient Services Team Lead - Behavioral Health
MCR Health 4.0
Assistant supervisor job in Bradenton, FL
Why MCR Health? A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time" and our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart.
In our time of Company growth, we are seeking a Patient Services Representative Team Lead - Behavioral.
Work Location: Bradenton, FL
As part of this role, you will:
* Oversees Patient Services Representatives and their daily work, and responsibilities, and monitors their productivity as directed by the Patient Services leadership team
* Provides feedback and coaching to Patient Services Representatives per the MCR Health Supervisor Reference Manual and Employee Handbook
* Assists in orientation and training of Patient Services Representatives upon hire and as directed by the Patient Services Dept leadership team
* Provides friendly, courteous, and professional service always to all patients, visitors, co-workers, and leaders (To Provide an Exceptional Experience to Everyone, Every Time)
* Demonstrates an excellent understanding of telephone usage and the operation of the telephone system
What you need to bring to this role:
* Minimum of High School Graduate or GED equivalent- must supply verification
* At least 1 year of customer service experience in a high-volume impact environment, preferably in a healthcare field preferred
$39k-65k yearly est. 22d ago
Supervisor, Dental Provider Services
Molina Healthcare Inc. 4.4
Assistant supervisor job in Tampa, FL
is March 2026. Leads and supervises team responsible for enterprise network management and operations activities including network development, network adequacy, and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures.
JOB QUALIFICATIONS
Job Duties:
* Oversees national Molina network management and operations function and team. Responsible for the daily operations of the department, including leading and supporting various enterprise-wide provider services activities including education, outreach and resolving provider inquiries.
* Develops and deploys strategic network planning tools to drive provider services and contracting strategy across the enterprise.
* Facilitates strategic planning and documentation of network management standards and processes.
* Develops standards and resources to help Molina health plans successfully develop and refine cost-effective and high-quality strategic provider networks, establishing both internal and external long-term partnerships.
* Collaborates with health plan network leadership and operations teams and functional business unit stakeholders to lead and/or support various provider services functions and strategic initiatives with an emphasis on developing and implementing standards, resources, tools and best practices sharing across the organization.
* Develops and deploys strategic network planning tools to drive provider services and contracting strategies across the organization; facilitates planning and documentation of network management standards and processes for all line of business.
* Oversees national network management and operations provider contracting strategies - identifying specialties and geographic locations to concentrate resources for purposes of establishing a sufficient network of participating providers to serve the health care needs of Molina members.
* Oversees and leads the functions of the external provider representatives, including developing and/or presenting policies and procedures, training materials, and reports to meet internal/external standards.
* Assists with ongoing enterprise-wide provider network development and the education of contracted network providers regarding various health plan procedures and claims payment policies.
* Develops and implements tracking tools to ensure timely issue resolution and compliance with all network-related standards.
* Oversees appropriate and timely intervention/communication when providers have issues or complaints (e.g. claims and encounter data, eligibility, reimbursement, and provider website).
* Serves as a resource to support health plam initiatives and help ensure regulatory requirements and strategic goals are realized.
* Ensures appropriate cross-departmental communication of provider network initiatives and contracted network provider issues.
* Designs and implements enterprise-wide programs to build and nurture positive relationships between contracted providers, ancillary providers, hospital facilities and health plans.
* Develops and implements enterprise-wide strategies to increase provider engagement in Healthcare Effectiveness Data Information Set (HEDIS) and quality initiatives.
* Provides matrixed team support including: new markets provider/contract support services, resolution support, and national contract management support services.
* Builds, drafts and/or performs provider communications, training and education programs for internal staff, external providers, and other stakeholders.
* Develops and implements strategies to reduce member access grievances with contracted enterprise providers.
* Engages enterprise-wide contracted network providers regarding cost-control initiatives, medical cost ratio (MCR), non-emergent utilization, and Consumer Assessment of Healthcare Providers and Systems (CAHPS) to positively influence future trends.
* Ensures compliance with applicable company/plan business requirements including state/federal statutes, government sponsored program requirements, and network access standards.
* Hires, trains, manages and evaluates team member performance - provides coaching, development, and recognition; ensures ongoing appropriate staff training, holds regular team meetings, and drives communication and collaboration.
Job Requirements:
* At least 5 years of provider services experience, including experience supporting individual/group providers, hospitals, integrated delivery systems, and ancillary providers with Medicaid, Medicare, and or Marketplace products, or equivalent combination of relevant education and experience.
* Understanding of the health care delivery system, including government-sponsored health plans.
* Experience with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc.
* Previous experience with community agencies and providers.
* Organizational skills and attention to detail.
* Ability to manage multiple tasks and deadlines effectively.
* Interpersonal skills, including ability to interface with providers and medical office staff.
* Experience with preparing and presenting formal presentations.
* Project management experience.
* Ability to work in a cross-functional highly matrixed organization.
* Effective verbal and written communication skills.
* Microsoft Office suite and applicable software programs proficiency.
Preferred Qualifications:
* Management/leadership experience.
* Contract negotiation experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $80,168 - $128,519 / ANNUAL
* Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
$80.2k-128.5k yearly 18d ago
Panda Express - Service Team
MacDill AFB #3919
Assistant supervisor job in Tampa, FL
Panda Express - Focus Group Services Llc in MacDill AFB, FL. is looking for team members to join our strong team. Our ideal candidate is a self-starter, motivated, and engaged.
Responsibilities
Exceptional Guest Experience: Builds emotional connection with Guests through Food, Service & Ambiance. Provides quality service to Guests. Greet Guests in a courteous and hospitable manner. Provides requested information regarding the menu, and handles Guest questions and complaints effectively
Thrive in a safe and supportive work environment with team members who become friends
Store Environment: Maintains a clean, safe, and sanitary store environment in compliance with Operations standards. Cleans all areas of the store following proper procedures in the use, handling, and storage of cleaning chemicals. Ensures compliance with all food safety, work safety, and sanitation requirements.
Benefits
You'll get opportunities to gain skills that help you rise in your career, no matter where you go
How we reward you:
Flexible schedules
Great pay and bonus
Free meals while working at Panda
Medical and Dental Insurance for full-time associates
Associate discounts for many brands
Referral bonuses,
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Qualifications
Friendly and helpful team members
knowledge of basic food preparation and cooking skills
High school diploma, or general education degree
Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form
We are looking forward to receiving your application.
Thank you.
$39k-73k yearly est. 60d+ ago
Environmental Services Team Lead
Parallel 4.4
Assistant supervisor job in Wimauma, FL
Job Description
Worksite: Wimauma FL, Monday- Friday 6am-230pm
Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.
IN A NUTSHELL…
The Environmental Services Shift Lead is responsible for the direct onsite management and administration of the EHS technicians ensuring the facility and production machinery is provided with adequate and timely custodial services.
Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit *********************
WHAT YOU WILL BE DOING
Ensure all Parallel Policies and Procedures for the daily operations are fully compliant with all Federal and state regulations.
Responsible for scheduling and prepping custodial, room cleaning and disposal work at the cultivation site.
Works closely with Cultivation, Trim, and IPM Department Team Shift Leads to ensure proper cleaning needs are met throughout the facility.
Responsible for taking inventory of all supplies and chemicals for Environmental Services.
Accurately collect, weigh and record disposal weights; ensuring compliance with all disposal requirements.
Utilize sterile techniques to ensure all grow room surfaces are free of pathogens.
Takes an active role in developing new protocols for grow space sterilization.
Maintaining a daily online task sheet detailing the progress on whichever grow room is currently being cleaned.
EXPERIENCE AND SKILLS YOU'LL BRING
Required
Age 21 or over
High School Diploma or equivalent
Valid Government-Issued Photo ID
Ability to comprehend written and oral instructions in English
Knowledge of chemical use and purpose
Good organization and time management skills
Ability to calculate and document weight and % measures
Must be able to pass a respirator fit test and wear a respirator for certain tasks
Preferred
3+ years custodial experience with knowledge of proper and safe use of custodial equipment
PHYSICAL REQUIREMENTS
Ability to lift up to 50lbs
Ability to move safely over uneven terrain or in confined spaces
Ability to be able to be in constant standing/moving position
Ability to perform various physical activities, including lifting, standing, and squatting
Ability to work in extreme weather
Ability to ascend/descend a ladder
YOU WILL BE SUCCESSFUL IF YOU…
Are self-motivated; micro-managing isn't fun for anyone
Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
Can work fast and be flexible; our industry is always changing
Play nice with others; we collaborate with each other a lot
Think creatively; sometimes, the "traditional" solution isn't the best one
WHAT YOU GET
Employee discount
Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
Tuition Reimbursement Programs
Pet Insurance
Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program
PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES
Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility
We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
$48k-91k yearly est. 21d ago
Team Lead - Nursing Adult Forensic Services
Gracepoint 3.8
Assistant supervisor job in Tampa, FL
Job Description
GRACEPOINT BENEFITS
Full Health, Dental, Vision, Disability, Accidental, and 401(k) within 1 month of hire
Paid Training and Coaching
Non-Profit Organization Student Loan Forgiveness
Wellness Events
PTO accrual starts on day 1 of employment
Company Discount Perks
POSITION SUMMARY:
This is an advanced professional position responsible for the daily operation of the adult forensic program nursing services, supervision of direct service staff, and training and consultation. Oversees care provided by Registered Nurses, Licensed Practical Nurses, and Behavioral Health Technicians. Participates in Quality Improvement activities and program reporting as assigned. Reports to and functions under the direction, instruction, and supervision of the Director of Adult Forensic Services.
QUALIFICATIONS:
Diploma, Associate, or Baccalaureate Degree from an NLN-approved program with 2 years of nursing experience and one year of supervisory experience preferred.
Current, unrestricted license to practice as a Registered Nurse in the State of Florida.
Ability to effectively present information and respond to questions from managers, patients, families, employees, and the general public.
Ability to establish and maintain positive interpersonal relationships required for proper functioning of the program and lead the team with demonstrated compassion and empathy.
Demonstrates skills to handle a variety of tasks and projects simultaneously. Ability to plan, organize, coordinate, and facilitate tasks and work assignments.
FUNCTIONAL RESPONSIBILITIES INCLUDE:
Provides direct supervision of assigned program staff and ensures training compliance. Supervises and/or coordinates direct service delivery of the reporting unit.
Directs the day-to-day operations of the assigned program staff, and manages schedules, overtime, and HR compliance.
Maintain cooperative relationships with internal and external programs and agencies.
Attend agency-wide, division, and program meetings, seminars, conferences, and workshops to maintain and enhance essential skills and knowledge.
Interviews/hires prospective employees and orients them to the program.
Assume administrative and supervisory duties in the supervisor's absence.
Performs other duties that are similar, related, or are a logical assignment to the job.
COMPLIANCE RESPONSIBILITIES INCLUDE:
Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department.
Completes administrative functions and data entry timely and accurate.
CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:
Provides exceptional customer service in all communications and interactions with staff, the general public.
Maintains confidentiality and remains calm under stress.
Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
Maintains and exhibits servant leadership qualities and exceeds customers' expectations.
Schedule TBD
Position 1497
$37k-49k yearly est. 23d ago
Hospital Based SUD Services Supervisor
Operation Par, Inc. 3.7
Assistant supervisor job in Largo, FL
ABOUT THE ORGANIZATION:
Operation PAR, Inc. is a non-profit organization offering the full continuum of services for individuals with substance use and/or mental health disorders. PAR has been providing comprehensive behavioral health treatment in west Florida since 1970 through advocacy, education, clinical services, and research.
BENEFITS:
9 paid holidays per year
3 weeks of PTO per year (on top of holidays). PTO increases to 4 weeks/year after 2 years of employment, and then to 5 weeks/year after 5 years of employment.
Medical/Dental/Vision/Life Insurance
401k matching
Tuition reimbursement
Continuing education, reimbursement for professional certifications, licensure and qualified supervision.
GENERAL DESCRIPTION : The Hospital-Based SUD Services Supervisor is a strategic and clinical leader responsible for supervising SUD Peer Support staff and Case Managers working in hospital settings. This role ensures effective pathways for identifying, engaging, and transitioning patients with substance use disorders (SUD) into recovery services. The position requires high-level collaboration with hospital leadership, medical personnel, and county funders. The ideal candidate is dynamic, clinically sophisticated in SUD practices including MAT, and skilled in patient engagement and community resource navigation.
SCOPE OF PRACTICE:
Supervise SUD Peer Support staff and Case Managers in hospital-based settings
Develop and implement standardized operating procedures (SOPs) for SUD engagement and referral
Collaborate with hospital personnel to support MAT initiation and withdrawal management
Oversee warm handoff and discharge planning for patients with substance use disorders
Coordinate referrals to CAM and for community-based treatment and recovery services
Serve as liaison between hospital staff, hospital leadership, and county representatives
Educate medical staff on evidence-based SUD practices and stigma-free care approaches
Participate in interdepartmental rounds and case conferences for high-risk patients
Ensure continuity of care and follow-through on referrals to external providers and MAT programs
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:
Understanding the complex nature of our clients:
Recognize the acute and often unstable medical, psychological, and social conditions of patients with substance use disorders in hospital environments
Understand the impact of stigma, trauma, and co-occurring disorders on patient engagement and treatment outcomes
Navigate the complexities of hospital systems while advocating for patient-centered, recovery-oriented care
Demonstrate empathy, cultural competence, and adaptability in high-pressure clinical settings
Treatment Knowledge:
Expertise in medication-assisted treatment (MAT), including hospital based buprenorphine/Suboxone protocols
Understanding of withdrawal management strategies in hospital settings
Familiarity with evidence-based practices for substance use disorder (SUD) treatment
Ability to educate and train medical personnel on SUD treatment approaches
Application to Practice:
Provide clinical supervision and guidance to SUD Peer Supports and Case Managers working in hospital environments
Apply evidence-based practices to support effective patient engagement and care transitions
Translate SUD treatment protocols and hospital policies into actionable workflows for frontline staff
Facilitate interdisciplinary collaboration between Peer staff, Case Managers, and hospital personnel
Ensure staff are equipped to navigate hospital systems and community-based recovery resources
Promote a trauma-informed, culturally responsive approach to care delivery and supervision
Documentation and Compliance:
Ensure compliance with federal and state regulations governing SUD treatment, including 42 CFR Part 2 and HIPAA
Maintain strict confidentiality of patient information across all documentation and communication channels
Monitor staff adherence to privacy laws and ethical standards in hospital and community-based settings
Train and supervise staff on proper documentation practices within electronic health record (EHR) systems
Collaborate with compliance and quality assurance teams to meet regulatory and auditing requirements
Implement workflows that align with DCF and CARF standards for SUD care
Ensure accurate and timely documentation of patient interactions, referrals, and treatment plans
ESSENTIAL JOB FUNCTIONS:
Commitment to workplace of dignity and respect
Compliance with all Equal Employment Opportunity rules and guidelines
Ability to work with others cooperatively and cordially in a spirit of teamwork
Ability to appear at work as scheduled, mindful of the company's attendance policies
Ability to accept direction from managers and supervisors in a respectful and collaborative manner
EDUCATION AND EXPERIENCE: Must meet one of the following criteria:
Bachelor's degree in a directly related field plus two years of direct client service experience in hospital setting and/or substance use. Minimum 1 year of supervisory experience
Master's degree in counseling or a directly related field with two years of direct client service experience in hospital setting and/or substance abuse, licensed or pursuing licensure preferred. Minimum 1 year of supervisory experience
MCAP, CAP, or CAC certification from the Florida Certification Board with two years of direct client service experience in hospital setting and/or substance abuse. Minimum 1 year of supervisory experience
LICENSES, CERTIFICATIONS AND REGISTRATIONS:
Current CPR and First Aid Certification or certifications must be obtained within the first six (6) months of employment
ESSENTIAL PHYSICAL SKILLS:
Ability to move about treatment facility, both indoors and out
Ability to lift and carry 5 to 10 pounds reasonable accommodation will be made for otherwise qualified individuals with a disability
Proficiency with Microsoft Windows-based computers
Ability to document in an electronic health record system
Ability to use Zoom and Teams virtual platforms
Highly organized
Familiarity with Data Collection and Analysis
WORKPLACE STANDARDS:
Adheres to company time and attendance standards, with understanding of the needs of a 24-hour residential program if applicable
Demonstrates knowledge of company policy and procedure
Performs other duties as assigned and maintains a safe work environment
SPECIAL REQUIREMENTS:
Must have a valid driver's license
Must pass a level II background check (********************************* and drug screen
Must maintain current training as required by Operation PAR, Inc. policies
ENVIRONMENTAL CONDITIONS:
Hospital environment
Exposure to individuals who may be experiencing emotional distress or agitation
Possible exposure to clients with communicable diseases
Involves some outdoor activities
In-home or community environments
$47k-71k yearly est. Auto-Apply 43d ago
Account Services Supervisor
Mid-Atlantic Finance Company 3.9
Assistant supervisor job in Clearwater, FL
Now Hiring! Supervisor, Account Services Department $500 Signing BONUS! Base + monthly bonus incentives MidAtlantic Finance Clearwater, FL (Ulmerton Rd) worksite The Account Service Supervisor is responsible for the management of all aspects of their assigned team. This position manages and executes programs, policies, and systems to improve customer account resolution. In addition, this role is responsible for hiring, training, developing, and motivating a team to achieve business goals while ensuring policy compliance. This position is located in our fast-paced Corporate HQ located in Clearwater, FL. We provide proper training to help you succeed.
Bilingual Spanish/English is preferred but not required.
What you'll get:
- Salary paid 15th and end of month
- Monthly incentive program
- 401(K) Retirement Plan with Employer match
- Medical/Dental/Vision insurance
- Employer paid Life insurance
- Great schedule for work/life balance
- Paid Time Off (PTO) accrues from date of hire
- Team events like Games, Contest, Office Fun
- Referral bonus
What You'll Do:
Oversees Account Services Department ensuring monthly goals are met.
Calculates and computes daily reports and communicates results with their assigned team.
Creates and administers introductory evaluations, performance appraisals and corrective actions.
Resolves personnel issues including deviations, time-off requests and all other situations.
Provides backup support for any collections position on an as-needed basis.
Reviews resumes and interviews potential applicants for open Account Services positions.
Resolves challenging customer situations using all resources necessary. Researches and analyzes customer disputes and provides solution.
Evaluates Rep's daily work for efficiency and standards met as well as daily review of accounts to identify trends for development of staff.
Quality assurance training.
Ensures compliance with policy and other standards are met.
Other duties as needed.
If you are looking for growth in your career for 2026 and long-term stability, MidAtlantic Finance is the place to be.
CALL Today!!
Call Michelle at ************ to request an immediate interview or ************ ext. 234. Or reply and include your resume. We look forward to hearing from you!
Who We Are:
Founded in 1989, Mid-Atlantic Finance (MAF) has become the premier auto finance source in the automotive industry. Contributing to our continued success is the focus on technology, and our dedicated team members who provide world class service to our clients, customers and partners nationwide.
Mid-Atlantic Finance conducts pre-employment background, drug screen, and prior employment verification once an offer of employment is extended.
$56k-85k yearly est. Auto-Apply 3d ago
Service Supervisor
Crown Residential
Assistant supervisor job in Ellenton, FL
Full-time Description
The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level.
RESPONSIBILITIES:
Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.
Establish and manage a team of qualified and trained Teammates
Assist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director
Maintain a safe working environment and educate Teammates on practicing safe procedures
Inspect common areas to ensure they are safe, clean, and well serviced and meets Crown Residential Standards
Report liability hazards found in the community to Property Director and or, Regional Director
Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc.
Respond to all service requests in a timely manner to ensure resident satisfaction
Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service
Responsible for service follow-ups and team's success in service delivery and completion
Prepare and inspect apartments for move-in readiness after becoming vacant
Conduct all work in compliance of OSHA and Equal Housing Opportunity
Monitor storing of equipment, supplies, and tools in a secure area
Delegate+ inventory of supplies and tools
Manage budget for equipment and supplies for maintenance and order supplies from vendors
Manage and authorize overtime for non-exempt teammates
Ensure that all work is performed according to Crown Residential's procedures and standards
Make recommendations and modifications regarding property performance, business needs, etc.
Any other tasks assigned or directed
OTHER KNOWLEDGE, SKILLS, AND ABILITIES:
Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget
Attend all required Crown Residential maintenance trainings
Ability to effectively work in a team setting and collaborate with administrative staff
Possess and practice exceptional safety skills while on the job.
Be highly motivated and have a positive attitude
Valid Driver's License and reliable transportation
Ability to prioritize multiple tasks, follow-up, and follow through
Ability to provide coverage on a rotating basis for property on an on-call basis as needed
Awareness of working long hours outdoors and in the elements
Professional appearance and demeanor
Have a thorough knowledge of safety and the proper operation of all tools and equipment.
Ability to effectively manage and lead a team of Service Teammates
Have excellent customer service skills when talking to residents about service needs.
Hands on working knowledge of typical apartment maintenance
Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely
Consistent, regular and in person attendance during assigned hours at the workplace are required
Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.
Requirements
EDUCATION, EXPERIENCE, CERTIFICATION:
Required:
High school diploma or equivalent
EPA Section 608 HVAC Type I
Preferred:
Bachelor or Teammates degree
Previous experience in a maintenance supervisory role in the multi-family/hospitality industry
CFC/EPA, CPO certifications
North American Technician Excellence (NATE)
Heating, ventilation, air conditioning, and refrigeration certification (HVAC)
$34k-57k yearly est. 60d+ ago
Supervisor, Medical Staff Services - Wiregrass Ranch Hospital
Orlando Health 4.8
Assistant supervisor job in Wesley Chapel, FL
Supervisor, Medical Staff Services About Orlando Health Wiregrass Ranch Hospital 3000 Wiregrass Ranch Blvd, Wesley Chapel, FL 33543 Opening soon in Wesley Chapel, Orlando Health Wiregrass Ranch Hospital will bring world-class healthcare closer to the growing communities of Pasco County.
This state-of-the-art facility is designed to deliver advanced medical services, innovative technology, and compassionate care in a modern, patient-centered environment.
As part of the Orlando Health network, Wiregrass Ranch Hospital will offer access to a comprehensive range of specialties, highly skilled physicians, and the trusted quality that Orlando Health is known for.
Our mission is to provide exceptional care while fostering a culture of collaboration, excellence, and community engagement.
Position Summary Oversees the day-to-day supervision and coordination of credentialing, privileging, and administrative support activities within the Medical Staff Services department.
This position ensures compliance with regulatory and accreditation standards, as well as Orlando Health Bylaws, Policies and Procedures, Rules and Regulations.
Essential Functions Supervises and coordinates activities related to initial credentialing, recredentialing, and privileging physicians and allied health professionals.
Supervises and coordinates activities for provider onboarding, orientation, and system access.
Supervises and coordinates the maintenance of emergency room call schedules.
Supports the coordination of Medical Executive Committee, Credentials Committee, and other medical staff meetings including agenda preparation, minutes, and follow-up.
Provides leadership, training, and performance feedback to team members as applicable.
Manages assignment of tasks, productivity, and development plans of team members as applicable.
Collaborates with medical staff leaders, hospital administration, and ancillary departments on matters related to medical staff operations and governance.
Facilitates and maintains medical staff Bylaws, policies, standard operating procedures, and privilege forms, in coordination with medical staff leadership, administrative leadership, and legal counsel, as applicable.
Interacts daily with Associate Directors and Directors to develop and implement special projects.
Exhibits understanding of logistics required to support Directors and Associate Directors.
Oversees the accuracy and integrity of the credentialing database.
Runs daily reports for tracking and trending.
Recommends and implements process improvements to enhance departmental efficiency and service delivery.
Assists physicians and allied health professionals with all matters related to medical staff membership, clinical privileges, and system access.
Facilitates departmental and organizational initiatives to drive provider engagement.
Participates in audits and surveys conducted by external regulatory bodies.
Develops professional relationships with medical staff, hospital administration, and other departments to support medical staff operations.
Exhibits extensive attention to detail and expects the same from all team members.
Ensures adherence to medical staff governing documents and other related policies and procedures.
Maintains reasonably regular, punctual attendance with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with Orlando Health policies and procedures.
Education/Training Associate's degree in healthcare administration, business, or a related field required.
Bachelor's degree preferred.
A high school diploma or equivalent and two (2) additional years of directly related experience (for a total of four (4) years of directly related experience) may substitute for the Associate's degree.
Licensure/Certification Certified Provider Credentialing Specialist (CPCS) or Certified Professional in Medical Services Management (CPMSM) is preferred.
If not currently certified, one of these credentials must be obtained within two years of hire.
Experience Two (2) years of experience in medical staff services, including working with physicians and/or coordination of Medical Staff committee meetings.
Proficiency in Microsoft Office Suite and credentialing software (e.
g.
, MD-Staff).
Benefits and Perks at Orlando Health At Orlando Health, we are committed to supporting the well-being of our team members and their families.
We offer: Competitive Compensation Packages Comprehensive Health Benefits including medical, dental, and vision coverage Retirement Savings Plan with employer contributions Generous Paid Time Off (PTO) and holiday schedule Tuition Reimbursement and Professional Development Programs Employee Assistance Program (EAP) for personal and family support Wellness Initiatives including fitness programs and mental health resources Career Growth Opportunities within a leading healthcare system Exclusive Discounts on services and products
$45k-59k yearly est. Auto-Apply 6d ago
Lead, Cross Dock Coordinator
Coca Cola Beverages Florida 4.4
Assistant supervisor job in Saint Petersburg, FL
Coke Florida is looking for a Warehouse Lead based out of our ST. Petersburg location. We're currently looking for 12:00PM-Finish shift, working Sunday-Thursday. What You Will Do: As a Coke Florida Warehouse Lead, you will be responsible for filling orders and other general duties involving physical handling of product, materials, supplies and equipment. Warehouse leads assist in the training, coaching and day-to-day direction to team members as needed.
Roles and Responsibilities:
Train, coach and provide day-to-day direction to team members as needed.
Build orders according to assigned load tickets using industrial power equipment.
Manually lift and move product to restock and repack ensuring date code accuracy and proper rotation.
Adhere to good manufacturing practices and safety standards.
Act as back-up support for warehouse supervisor as needed.
For this role, you will need:
Some prior general work experience
Ability to operate a manual/powered pallet jack or lift product.
Additional qualifications that will make you successful in the role:
High School diploma or GED preferred.
Demonstrated attention to detail.
Prior warehouse experience preferred.
Certified Forklift License a plus.
This role is extremely physical, which will require:
Ability to repetitively lift, carry and position objects weighing up to 50 pounds without assistance
Ability to repetitively push and pull objects weighing up to 50 pounds without assistance while kneeling, squatting, reaching about the head, reaching at the waist, reaching below the knees and bending at the knees
Ability to repetitively push and pull manual transport equipment (for example, pallet jack or hand truck) containing product loads up to a minimum of 100 yards without assistance
Ability to repetitively grasp and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination
Ability to exert oneself physically over sustained periods of time to complete job activities
Ability to read information in small, medium and large print
Ability to stand a minimum of 8 hours during the workday up to 10 hours
Ability to walk a minimum of 4 hours during the workday
Frequently work in a hot/humid indoor environment
This is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.
Employment with Coke Florida is at-will.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.
Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
$27k-31k yearly est. 18d ago
Lead Coordinator / HVAC
ARS-Rescue Rooter
Assistant supervisor job in Bradenton, FL
Job Description
Pay: $20 - $22 per hour (based on experience) Schedule: Monday - Friday 8am - 5pm - rotating weekends
Join American Residential Services (ARS), the nation's largest provider of residential HVAC, plumbing, and electrical services. With 7,000+ employees across the U.S. and over 45 years of experience, we're growing fast-and we're looking for driven, detail-oriented team members to grow with us.
What We Offer:
Insurance available after 31 days
Low-cost medical insurance starting at $5/week
Dental and vision insurance
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid time off & paid holidays
Company-paid life insurance
Responsibilities
What You'll Do:
Schedule installation appointments and dispatch install crews
Confirm install times with customers and ensure timely paperwork delivery
Process electronic and manual forms related to completed jobs
Accurately enter work order data for billing
Provide administrative and logistical support to the install department
Perform other duties as assigned
Qualifications
What You Need:
High attention to detail and organizational skills
Strong communication and customer service abilities
Basic computer/data entry skills
Experience in a scheduling, dispatch, or coordinator role is preferred
Ability to work a flexible schedule including evenings and one weekend/month
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
$20-22 hourly 6d ago
Lead Coordinator - Guest Services / Host- Ocean Prime Sarasota
Cameron Mitchell External 3.7
Assistant supervisor job in Sarasota, FL
CAMERON MITCHELL RESTAURANTS is seeking a LEAD COORDINATOR to join our team!
Who are We? We are Great People Delivering Genuine Hospitality.
What is Your Role? To make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business.
Summary: It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.
At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below:
Opportunities for career growth, 80% of all positions promoted from within
Dining discounts at any of our 60+ restaurants
Health benefits for eligible associates
Inclusive, fun, and creative environment
Flexible scheduling, paid time off, and closed 7 major holidays!
Competitive pay based on experience
WHAT WE ARE LOOKING FOR:
A genuine approach to hospitality
Individuals who exemplify leadership, kindness, and positivity
“Yes is the Answer!” Mentality
Those who value teamwork, family, and community
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts.
Exemplifies hospitality standards. Answers guests' questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority.
Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion.
Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly.
Knows emergency procedures in the restaurants
Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook.
All newly hired associates will be subject to E-Verify Employment Eligibility Verification.
Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.
How much does an assistant supervisor earn in Largo, FL?
The average assistant supervisor in Largo, FL earns between $22,000 and $42,000 annually. This compares to the national average assistant supervisor range of $28,000 to $55,000.