Patient Access Representative jobs at Atlantic Health

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system * Securing accurate information, * Interpreting and communicating patient responsibility * Obtaining accurate patient identification is essential for the financial and operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner * Attempting to resolve customer questions and concerns * Adapting to changes in the work environment * Meeting shift expectations * Handling challenging customers * Obtains and verifies patient information for registration * Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims * Requests payment of financial dues from patient or guarantors * Obtains federally required and hospital related consents in a timely manner * Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned Schedule: * Per Diem, Evenings * Every Other Saturday and Sunday * 3pm - 11pm At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: * Morristown Medical Center, Morristown, NJ * Overlook Medical Center, Summit, NJ * Newton Medical Center, Newton, NJ * Chilton Medical Center, Pompton Plains, NJ * Hackettstown Medical Center, Hackettstown, NJ * Goryeb Children's Hospital, Morristown, NJ * CentraState Healthcare System, Freehold, NJ * Atlantic Home Care and Hospice * Atlantic Mobile Health * Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: * 100 Best Companies to Work For and FORTUNE magazine for 15 years * Best Places to Work in Healthcare - Modern Healthcare * 150 Top Places to work in Healthcare - Becker's Healthcare * 100 Accountable Care Organizations to Know - Becker's Hospital Review * Best Employers for Workers over 50 - AARP * Gold-Level "Well Workplace": Wellness Council of America (WELCOA) * One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine * One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine * Official Health Care Partner of the New York Jets * NJ Sustainable Business Named one of America's 50 Best Hospitals by Healthgrades, a World's Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report. Our Atlantic Neuroscience Institute is the region's leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year. Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What's more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH). Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits * Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) * Life & AD&D Insurance. * Short-Term and Long-Term Disability (with options to supplement) * 403(b) Retirement Plan: Employer match, additional non-elective contribution * PTO & Paid Sick Leave * Tuition Assistance, Advancement & Academic Advising * Parental, Adoption, Surrogacy Leave * Backup and On-Site Childcare * Well-Being Rewards * Employee Assistance Program (EAP) * Fertility Benefits, Healthy Pregnancy Program * Flexible Spending & Commuter Accounts * Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

The Patient Access Associate I will perform duties after an eight week training program under the supervision of the Patient Access Leadership Team and Revenue Cycle Quality & Assurance Training Team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system. This position supports organizational goals by providing high level, quality customer service, participating in performance improvement efforts, demonstrating a commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services from all sources. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES * Responsible for the patient pre-registration, registration, general admissions, and financial assistance processing. * Will be knowledgeable of state and federal government funding programs such as Medicare, Medicaid, TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers. * Will be knowledgeable of billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; basic medical terminology, EMTALA, HIPAA privacy, and compliance practices. * Ensures all demographic and insurance information is obtained and correct, and scans IDs and insurance cards, as needed. Sends query for insurance eligibility information provided by the patient and/or representative to validate eligibility and benefit information and accurately document in the registration system. Informs patient of insurance in/out of network status, as appropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all Medicare eligible patients. * Verifies insurance information through payor contact via telephone, online resources, or electronic verification system. * Responsible for verifying diagnosis codes and completing medical necessity checks for Medicare. The Patient Access Associate I must have basic knowledge of ICD-10 in order to ensure accurate diagnosis entry for reimbursement. * Identifies and obtains payor authorizations, pre-certifications, and/or referrals. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. Responsible for communicating to service line partners of situations where rescheduling is necessary due to lack of authorization and/or limited benefits and is approved by clinical personnel. * In working inpatient accounts, is held responsible for timely notification to payers of the patient's admission to the facility. * Identifies all patient financial responsibilities, calculates estimates, collects all payments due, including current estimated liabilities, outstanding balances and self-pay deposits, posts payment transactions in the system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. Responsible for all estimates requested for consumer shopper comparison. * Appropriately collects and/or sets payment arrangements with patients of their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempt for collections, using approved verbiage, timely, and consistently. Proactively seeks assistance to improve collections. * Ensures all patients with questions or concerns regarding their bills are referred to the appropriate resource, to include initiation of financial counseling, when appropriate. * Documents pertinent activity on the patient account via notes. * Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime. * The Patient Access Associate I communicates and collaborates with Patient Access team members and other ancillary departments as needed. * Attends all required training and in-services and passes all competency tests associated with the in-services. * May be responsible for additional duties as assigned with respect to the Patient Access job scope. QUALIFICATIONS EDUCATION AND EXPERIENCE: * High school diploma or equivalent required. * 0-1 year experience in Healthcare registration or relevant customer service environment required. * Previous experience in a physicians' office or hospital setting is preferred. * The Patient Access Associate I can perform job duties based on department procedure and protocol; may require direct oversight LICENSE/CERTIFICATION: * Healthcare Financial Management Association - HFMA (CRCR) Certified Revenue Cycle Representative certification required within 120 days of hire or transfer. Current incumbents required to obtain certification by 10/1/2025. KNOWLEDGE AND SKILLS: * Ability to communicate effectively both verbally and in writing is sufficient to perform the essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources is required. * Knowledge of general computer and data entry functions required. * Excellent communication, customer service, organizational and analytical skills required. * Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Ability to keep up in very fast-paced environment required. * Candidates must continuously display professionalism, courtesy and respect to all customers that always mirror AtlantiCare's Values/Behaviors. * Candidate must have reliable means of transportation. * Bilingual preferred. . PERFORMANCE EXPECTATIONS * Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. * Must pass annual recertification with score of 95% or better. This requirement is expected to be maintained every year. Staff members will be required to re-take training and exam until they obtain the appropriate grade or disciplinary action will be taken in regards for performance. * Maintains a high accuracy rate of 98% or higher and established productivity rates for Key Performance Indicators (KPI) such as cash collections wait and TAT times, pre-registration and registration productivity. * The Patient Access Associate has the opportunity for advancement to Patient Access Associate II if all of the above requirements are satisfied and the Patient Access Associate has been in the role for 15 months. WORK ENVIRONMENT * Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. * This position requires reaching, stooping, kneeling, and crouching approximately 25% of the workday. This position also requires pushing and pulling computers on wheels approximately up to 100% of the day if assigned to the Emergency Department or Labor and Delivery. High volume fast-paced environment. * High volume fast-paced environment. * The essential functions for this position are listed on the Assessment and Evaluation Tool. The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental & Vision Insurance Retirement Plans with employer contributions Short-Term & Long-Term Disability Coverage Life & Accidental Death & Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits, including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future.

The Patient Access Associate I will perform duties after an eight week training program under the supervision of the Patient Access Leadership Team and Revenue Cycle Quality & Assurance Training Team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system. This position supports organizational goals by providing high level, quality customer service, participating in performance improvement efforts, demonstrating a commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services from all sources. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES * Responsible for the patient pre-registration, registration, general admissions, and financial assistance processing. * Will be knowledgeable of state and federal government funding programs such as Medicare, Medicaid, TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers. * Will be knowledgeable of billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; basic medical terminology, EMTALA, HIPAA privacy, and compliance practices. * Ensures all demographic and insurance information is obtained and correct, and scans IDs and insurance cards, as needed. Sends query for insurance eligibility information provided by the patient and/or representative to validate eligibility and benefit information and accurately document in the registration system. Informs patient of insurance in/out of network status, as appropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all Medicare eligible patients. * Verifies insurance information through payor contact via telephone, online resources, or electronic verification system. * Responsible for verifying diagnosis codes and completing medical necessity checks for Medicare. The Patient Access Associate I must have basic knowledge of ICD-10 in order to ensure accurate diagnosis entry for reimbursement. * Identifies and obtains payor authorizations, pre-certifications, and/or referrals. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. Responsible for communicating to service line partners of situations where rescheduling is necessary due to lack of authorization and/or limited benefits and is approved by clinical personnel. * In working inpatient accounts, is held responsible for timely notification to payers of the patient's admission to the facility. * Identifies all patient financial responsibilities, calculates estimates, collects all payments due, including current estimated liabilities, outstanding balances and self-pay deposits, posts payment transactions in the system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. Responsible for all estimates requested for consumer shopper comparison. * Appropriately collects and/or sets payment arrangements with patients of their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempt for collections, using approved verbiage, timely, and consistently. Proactively seeks assistance to improve collections. * Ensures all patients with questions or concerns regarding their bills are referred to the appropriate resource, to include initiation of financial counseling, when appropriate. * Documents pertinent activity on the patient account via notes. * Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime. * The Patient Access Associate I communicates and collaborates with Patient Access team members and other ancillary departments as needed. * Attends all required training and in-services and passes all competency tests associated with the in-services. * May be responsible for additional duties as assigned with respect to the Patient Access job scope. QUALIFICATIONS EDUCATION AND EXPERIENCE: * High school diploma or equivalent required. * 0-1 year experience in Healthcare registration or relevant customer service environment required. * Previous experience in a physicians' office or hospital setting is preferred. * The Patient Access Associate I can perform job duties based on department procedure and protocol; may require direct oversight LICENSE/CERTIFICATION: * Healthcare Financial Management Association - HFMA (CRCR) Certified Revenue Cycle Representative certification required within 120 days of hire or transfer. Current incumbents required to obtain certification by 10/1/2025. KNOWLEDGE AND SKILLS: * Ability to communicate effectively both verbally and in writing is sufficient to perform the essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources is required. * Knowledge of general computer and data entry functions required. * Excellent communication, customer service, organizational and analytical skills required. * Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Ability to keep up in very fast-paced environment required. * Candidates must continuously display professionalism, courtesy and respect to all customers that always mirror AtlantiCare's Values/Behaviors. * Candidate must have reliable means of transportation. * Bilingual preferred. . PERFORMANCE EXPECTATIONS * Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. * Must pass annual recertification with score of 95% or better. This requirement is expected to be maintained every year. Staff members will be required to re-take training and exam until they obtain the appropriate grade or disciplinary action will be taken in regards for performance. * Maintains a high accuracy rate of 98% or higher and established productivity rates for Key Performance Indicators (KPI) such as cash collections wait and TAT times, pre-registration and registration productivity. * The Patient Access Associate has the opportunity for advancement to Patient Access Associate II if all of the above requirements are satisfied and the Patient Access Associate has been in the role for 15 months. WORK ENVIRONMENT * Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. * This position requires reaching, stooping, kneeling, and crouching approximately 25% of the workday. This position also requires pushing and pulling computers on wheels approximately up to 100% of the day if assigned to the Emergency Department or Labor and Delivery. High volume fast-paced environment. * High volume fast-paced environment. * The essential functions for this position are listed on the Assessment and Evaluation Tool. The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental & Vision Insurance Retirement Plans with employer contributions Short-Term & Long-Term Disability Coverage Life & Accidental Death & Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits, including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future.

The Patient Access Associate I will perform duties after an eight week training program under the supervision of the Patient Access Leadership Team and Revenue Cycle Quality & Assurance Training Team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system. This position supports organizational goals by providing high level, quality customer service, participating in performance improvement efforts, demonstrating a commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services from all sources. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES Responsible for the patient pre-registration, registration, general admissions, and financial assistance processing. Will be knowledgeable of state and federal government funding programs such as Medicare, Medicaid, TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers. Will be knowledgeable of billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; basic medical terminology, EMTALA, HIPAA privacy, and compliance practices. Ensures all demographic and insurance information is obtained and correct, and scans IDs and insurance cards, as needed. Sends query for insurance eligibility information provided by the patient and/or representative to validate eligibility and benefit information and accurately document in the registration system. Informs patient of insurance in/out of network status, as appropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all Medicare eligible patients. Verifies insurance information through payor contact via telephone, online resources, or electronic verification system. Responsible for verifying diagnosis codes and completing medical necessity checks for Medicare. The Patient Access Associate I must have basic knowledge of ICD-10 in order to ensure accurate diagnosis entry for reimbursement. Identifies and obtains payor authorizations, pre-certifications, and/or referrals. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. Responsible for communicating to service line partners of situations where rescheduling is necessary due to lack of authorization and/or limited benefits and is approved by clinical personnel. In working inpatient accounts, is held responsible for timely notification to payers of the patient's admission to the facility. Identifies all patient financial responsibilities, calculates estimates, collects all payments due, including current estimated liabilities, outstanding balances and self-pay deposits, posts payment transactions in the system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. Responsible for all estimates requested for consumer shopper comparison. Appropriately collects and/or sets payment arrangements with patients of their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempt for collections, using approved verbiage, timely, and consistently. Proactively seeks assistance to improve collections. Ensures all patients with questions or concerns regarding their bills are referred to the appropriate resource, to include initiation of financial counseling, when appropriate. Documents pertinent activity on the patient account via notes. Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime. The Patient Access Associate I communicates and collaborates with Patient Access team members and other ancillary departments as needed. Attends all required training and in-services and passes all competency tests associated with the in-services. May be responsible for additional duties as assigned with respect to the Patient Access job scope. QUALIFICATIONS EDUCATION AND EXPERIENCE: High school diploma or equivalent required. 0-1 year experience in Healthcare registration or relevant customer service environment required. Previous experience in a physicians' office or hospital setting is preferred. The Patient Access Associate I can perform job duties based on department procedure and protocol; may require direct oversight LICENSE/CERTIFICATION: Healthcare Financial Management Association - HFMA (CRCR) Certified Revenue Cycle Representative certification required within 120 days of hire or transfer. Current incumbents required to obtain certification by 10/1/2025. KNOWLEDGE AND SKILLS: Ability to communicate effectively both verbally and in writing is sufficient to perform the essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources is required. Knowledge of general computer and data entry functions required. Excellent communication, customer service, organizational and analytical skills required. Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Ability to keep up in very fast-paced environment required. Candidates must continuously display professionalism, courtesy and respect to all customers that always mirror AtlantiCare's Values/Behaviors. Candidate must have reliable means of transportation. Bilingual preferred. . PERFORMANCE EXPECTATIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. Must pass annual recertification with score of 95% or better. This requirement is expected to be maintained every year. Staff members will be required to re-take training and exam until they obtain the appropriate grade or disciplinary action will be taken in regards for performance. Maintains a high accuracy rate of 98% or higher and established productivity rates for Key Performance Indicators (KPI) such as cash collections wait and TAT times, pre-registration and registration productivity. The Patient Access Associate has the opportunity for advancement to Patient Access Associate II if all of the above requirements are satisfied and the Patient Access Associate has been in the role for 15 months. WORK ENVIRONMENT Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires reaching, stooping, kneeling, and crouching approximately 25% of the workday. This position also requires pushing and pulling computers on wheels approximately up to 100% of the day if assigned to the Emergency Department or Labor and Delivery. High volume fast-paced environment. High volume fast-paced environment. The essential functions for this position are listed on the Assessment and Evaluation Tool. The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: Cherry Hill - 1935 Route 70 East Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40 Additional Locations: Job Information: Summary: Schedules inpatient or outpatient procedures. Informs patients and physician office of prep instructions or other test requirements. Correctly identifies the patient, matches medical records, and facilitates hospital care. Position Responsibilities: • Responsible for the organized flow of patients throughout the department by accurately inputting surgical procedures and preference cards, orders. • Acts as the key contact within the department for coordinating the admission process and scheduling surgical procedures. • Alerts facilitator of current or potential problems and assists in resolution. • Handles a high volume of incoming and outgoing communication from the unit while providing excellent customer service. • Maintains medical records, stat reports, enters data into multiple data bases, and runs reports as required. • Maintains office supplies and equipment. • Assists in orienting new staff on scheduling and data collection processes. • Assists with unit coverage as needed. Position Qualifications Required / Experience Required: Previous medical clerical experience. Understanding of medical terminology. Computer user proficiency (data entry). Clear communication skills. Professional phone demeanor. Required Education: High School Diploma or equivalent required. Hourly Rate: $18.16 - $26.95 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.

The Patient Access Associate I will perform duties after an eight week training program under the supervision of the Patient Access Leadership Team and Revenue Cycle Quality & Assurance Training Team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system. This position supports organizational goals by providing high level, quality customer service, participating in performance improvement efforts, demonstrating a commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services from all sources. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES Responsible for the patient pre-registration, registration, general admissions, and financial assistance processing. Will be knowledgeable of state and federal government funding programs such as Medicare, Medicaid, TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers. Will be knowledgeable of billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; basic medical terminology, EMTALA, HIPAA privacy, and compliance practices. Ensures all demographic and insurance information is obtained and correct, and scans IDs and insurance cards, as needed. Sends query for insurance eligibility information provided by the patient and/or representative to validate eligibility and benefit information and accurately document in the registration system. Informs patient of insurance in/out of network status, as appropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all Medicare eligible patients. Verifies insurance information through payor contact via telephone, online resources, or electronic verification system. Responsible for verifying diagnosis codes and completing medical necessity checks for Medicare. The Patient Access Associate I must have basic knowledge of ICD-10 in order to ensure accurate diagnosis entry for reimbursement. Identifies and obtains payor authorizations, pre-certifications, and/or referrals. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. Responsible for communicating to service line partners of situations where rescheduling is necessary due to lack of authorization and/or limited benefits and is approved by clinical personnel. In working inpatient accounts, is held responsible for timely notification to payers of the patient's admission to the facility. Identifies all patient financial responsibilities, calculates estimates, collects all payments due, including current estimated liabilities, outstanding balances and self-pay deposits, posts payment transactions in the system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. Responsible for all estimates requested for consumer shopper comparison. Appropriately collects and/or sets payment arrangements with patients of their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempt for collections, using approved verbiage, timely, and consistently. Proactively seeks assistance to improve collections. Ensures all patients with questions or concerns regarding their bills are referred to the appropriate resource, to include initiation of financial counseling, when appropriate. Documents pertinent activity on the patient account via notes. Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime. The Patient Access Associate I communicates and collaborates with Patient Access team members and other ancillary departments as needed. Attends all required training and in-services and passes all competency tests associated with the in-services. May be responsible for additional duties as assigned with respect to the Patient Access job scope. QUALIFICATIONS EDUCATION AND EXPERIENCE: High school diploma or equivalent required. 0-1 year experience in Healthcare registration or relevant customer service environment required. Previous experience in a physicians' office or hospital setting is preferred. The Patient Access Associate I can perform job duties based on department procedure and protocol; may require direct oversight LICENSE/CERTIFICATION: Healthcare Financial Management Association - HFMA (CRCR) Certified Revenue Cycle Representative certification required within 120 days of hire or transfer. Current incumbents required to obtain certification by 10/1/2025. KNOWLEDGE AND SKILLS: Ability to communicate effectively both verbally and in writing is sufficient to perform the essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources is required. Knowledge of general computer and data entry functions required. Excellent communication, customer service, organizational and analytical skills required. Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Ability to keep up in very fast-paced environment required. Candidates must continuously display professionalism, courtesy and respect to all customers that always mirror AtlantiCare's Values/Behaviors. Candidate must have reliable means of transportation. Bilingual preferred. . PERFORMANCE EXPECTATIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. Must pass annual recertification with score of 95% or better. This requirement is expected to be maintained every year. Staff members will be required to re-take training and exam until they obtain the appropriate grade or disciplinary action will be taken in regards for performance. Maintains a high accuracy rate of 98% or higher and established productivity rates for Key Performance Indicators (KPI) such as cash collections wait and TAT times, pre-registration and registration productivity. The Patient Access Associate has the opportunity for advancement to Patient Access Associate II if all of the above requirements are satisfied and the Patient Access Associate has been in the role for 15 months. WORK ENVIRONMENT Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires reaching, stooping, kneeling, and crouching approximately 25% of the workday. This position also requires pushing and pulling computers on wheels approximately up to 100% of the day if assigned to the Emergency Department or Labor and Delivery. High volume fast-paced environment. High volume fast-paced environment. The essential functions for this position are listed on the Assessment and Evaluation Tool. The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental & Vision Insurance Retirement Plans with employer contributions Short-Term & Long-Term Disability Coverage Life & Accidental Death & Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits, including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future.

The Patient Access Associate I will perform duties after an eight week training program under the supervision of the Patient Access Leadership Team and Revenue Cycle Quality & Assurance Training Team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system. This position supports organizational goals by providing high level, quality customer service, participating in performance improvement efforts, demonstrating a commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services from all sources. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES * Responsible for the patient pre-registration, registration, general admissions, and financial assistance processing. * Will be knowledgeable of state and federal government funding programs such as Medicare, Medicaid, TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers. * Will be knowledgeable of billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; basic medical terminology, EMTALA, HIPAA privacy, and compliance practices. * Ensures all demographic and insurance information is obtained and correct, and scans IDs and insurance cards, as needed. Sends query for insurance eligibility information provided by the patient and/or representative to validate eligibility and benefit information and accurately document in the registration system. Informs patient of insurance in/out of network status, as appropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all Medicare eligible patients. * Verifies insurance information through payor contact via telephone, online resources, or electronic verification system. * Responsible for verifying diagnosis codes and completing medical necessity checks for Medicare. The Patient Access Associate I must have basic knowledge of ICD-10 in order to ensure accurate diagnosis entry for reimbursement. * Identifies and obtains payor authorizations, pre-certifications, and/or referrals. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. Responsible for communicating to service line partners of situations where rescheduling is necessary due to lack of authorization and/or limited benefits and is approved by clinical personnel. * In working inpatient accounts, is held responsible for timely notification to payers of the patient's admission to the facility. * Identifies all patient financial responsibilities, calculates estimates, collects all payments due, including current estimated liabilities, outstanding balances and self-pay deposits, posts payment transactions in the system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. Responsible for all estimates requested for consumer shopper comparison. * Appropriately collects and/or sets payment arrangements with patients of their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempt for collections, using approved verbiage, timely, and consistently. Proactively seeks assistance to improve collections. * Ensures all patients with questions or concerns regarding their bills are referred to the appropriate resource, to include initiation of financial counseling, when appropriate. * Documents pertinent activity on the patient account via notes. * Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime. * The Patient Access Associate I communicates and collaborates with Patient Access team members and other ancillary departments as needed. * Attends all required training and in-services and passes all competency tests associated with the in-services. * May be responsible for additional duties as assigned with respect to the Patient Access job scope. QUALIFICATIONS EDUCATION AND EXPERIENCE: * High school diploma or equivalent required. * 0-1 year experience in Healthcare registration or relevant customer service environment required. * Previous experience in a physicians' office or hospital setting is preferred. * The Patient Access Associate I can perform job duties based on department procedure and protocol; may require direct oversight LICENSE/CERTIFICATION: * Healthcare Financial Management Association - HFMA (CRCR) Certified Revenue Cycle Representative certification required within 120 days of hire or transfer. Current incumbents required to obtain certification by 10/1/2025. KNOWLEDGE AND SKILLS: * Ability to communicate effectively both verbally and in writing is sufficient to perform the essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources is required. * Knowledge of general computer and data entry functions required. * Excellent communication, customer service, organizational and analytical skills required. * Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Ability to keep up in very fast-paced environment required. * Candidates must continuously display professionalism, courtesy and respect to all customers that always mirror AtlantiCare's Values/Behaviors. * Candidate must have reliable means of transportation. * Bilingual preferred. . PERFORMANCE EXPECTATIONS * Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. * Must pass annual recertification with score of 95% or better. This requirement is expected to be maintained every year. Staff members will be required to re-take training and exam until they obtain the appropriate grade or disciplinary action will be taken in regards for performance. * Maintains a high accuracy rate of 98% or higher and established productivity rates for Key Performance Indicators (KPI) such as cash collections wait and TAT times, pre-registration and registration productivity. * The Patient Access Associate has the opportunity for advancement to Patient Access Associate II if all of the above requirements are satisfied and the Patient Access Associate has been in the role for 15 months. WORK ENVIRONMENT * Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. * This position requires reaching, stooping, kneeling, and crouching approximately 25% of the workday. This position also requires pushing and pulling computers on wheels approximately up to 100% of the day if assigned to the Emergency Department or Labor and Delivery. High volume fast-paced environment. * High volume fast-paced environment. * The essential functions for this position are listed on the Assessment and Evaluation Tool. The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental & Vision Insurance Retirement Plans with employer contributions Short-Term & Long-Term Disability Coverage Life & Accidental Death & Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits, including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future.

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: Voorhees - 100 Bowman Drive Remote Type: On-Site Employment Type: Employee Employment Classification: Per Diem Time Type: Part time Work Shift: 3rd Shift (United States of America) Total Weekly Hours: 0 Additional Locations: Job Information: *Please note work schedule will be scheduled in advance with availability provided at the time of hire and needs of the department working a minimum of 4 shifts per month, including weekends, possible weekdays and holidays, including the day before and/or after at any Patient Access department at Virtua, which includes but is not limited to Patient Access North (Mt. Holly/Willingboro), Patient Access South (Voorhees/Marlton/Berlin), and Patient Access West (Camden ED/Our Lady of Lourdes Camden). *All Registrar positions require availability to complete 3-weeks of dayshift orientation before moving to the schedule that you are hired into (3-days per week for the first 3 weeks). This schedule may vary and is created by the hiring manager at the location that you are hired into. Summary: Gathers and enters patient demographic information into the hospital information system. Verifies benefits, obtains required authorization. Obtains co-pays, deductibles, co-insurance and deposit amounts. Performs accurate and thorough registrations. Is compliant with regulatory guidelines. Acts as first contact representative of Virtua by providing excellent customer service. Position Responsibilities: • Obtains copies of patient insurance cards and identification and enters demographic, financial, insurance and clinical information into computer system; verifies completeness and accuracy of all data. • Obtains signatures on all required documents for consent, medical necessity, and on required State, Federal and regulatory documentation. Processes all necessary paperwork. • Correctly identifies, collects and processes co-pays, deductibles, co-insurance and deposits from patients and may facilitate resolution of billing issues by liaising with patient accounting, patient, and insurance representative. • Identifies and provides appropriate referrals and payment options to patients needed financial assistance. • Provides additional office support including telephones, scheduling, typing, filing, etc. Position Qualifications Required / Experience Required: 1 year customer service in a professional setting (excludes retail/food service) preferred. Medical office or admittance experience preferred. Must demonstrate a positive demeanor, have both strong verbal and written communication skills. Must be able to handle potentially stressful situations and multiple tasks. Must have basic typing, computer and/or word processing skills. Required Education: High School diploma. Training / Certification / Licensure: One year of Epic system experience highly preferred. Hourly Rate: $17.97 - $25.20 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: Camden - 1000 Atlantic Avenue Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Part time Work Shift: 2nd Shift (United States of America) Total Weekly Hours: 17 Additional Locations: Job Information: Schedule: Every other Saturday/Sunday/Friday 3p-9p and Every Weds 3p-9p *All Registrar positions require availability to complete 3-weeks of dayshift orientation before moving to the schedule that you are hired into (3-days per week for the first 3 weeks). This schedule may vary and is created by the hiring manager at the location that you are hired into. Summary: Gathers and enters patient demographic information into the hospital information system. Verifies benefits, obtains required authorization. Obtains co-pays, deductibles, co-insurance and deposit amounts. Performs accurate and thorough registrations. Is compliant with regulatory guidelines. Acts as first contact representative of Virtua by providing excellent customer service. Position Responsibilities: • Obtains copies of patient insurance cards and identification and enters demographic, financial, insurance and clinical information into computer system; verifies completeness and accuracy of all data. • Obtains signatures on all required documents for consent, medical necessity, and on required State, Federal and regulatory documentation. Processes all necessary paperwork. • Correctly identifies, collects and processes co-pays, deductibles, co-insurance and deposits from patients and may facilitate resolution of billing issues by liaising with patient accounting, patient, and insurance representative. • Identifies and provides appropriate referrals and payment options to patients needed financial assistance. • Provides additional office support including telephones, scheduling, typing, filing, etc. Position Qualifications Required / Experience Required: 1 year customer service in a professional setting (excludes retail/food service) preferred. Medical office or admittance experience preferred. Must demonstrate a positive demeanor, have both strong verbal and written communication skills. Must be able to handle potentially stressful situations and multiple tasks. Must have basic typing, computer and/or word processing skills. Required Education: High School diploma. Training / Certification / Licensure: One year of Epic system experience highly preferred. Hourly Rate: $17.97 - $25.20 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.

The Patient Dining Associate is responsible for processing all patient menus and diet orders according to department procedures. This position ensures that all patient food service requests are processed promptly and that menus prepared for patients are individualized to specific diets. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. QUALIFICATIONS EDUCATION: High school diploma or equivalent required. Ability to read, write and communicate in English is required. LICENSE/CERTIFICATION: EXPERIENCE: Prior experience in healthcare foodservice is preferred. PERFORMANCE EXPECTATIONS Demonstrates the technical competencies as established on the Assessment and Evaluation Tool. WORK ENVIRONMENT Potential for exposure to blood borne pathogens along with infectious diseases. Exposure to wet, humid hot and /or cold conditions, moving mechanical parts, fumes or airborne particles, extreme cold and extreme heat. Requires frequent standing and stooping, as well as pushing and lifting moderately heavy to heavy things. The employee must regularly lift and/or move up to 25 pounds, push and pull food delivery carts, and occasionally lift and/or move up to 30 pounds. The essential functions for this position are listed on the Assessment and Evaluation Tool. REPORTING RELATIONSHIP This position reports to department leadership. The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental & Vision Insurance Retirement Plans with employer contributions Short-Term & Long-Term Disability Coverage Life & Accidental Death & Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits, including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future.

The Patient Access Associate I will perform duties after an eight week training program under the supervision of the Patient Access Leadership Team and Revenue Cycle Quality & Assurance Training Team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system. This position supports organizational goals by providing high level, quality customer service, participating in performance improvement efforts, demonstrating a commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services from all sources. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES * Responsible for the patient pre-registration, registration, general admissions, and financial assistance processing. * Will be knowledgeable of state and federal government funding programs such as Medicare, Medicaid, TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers. * Will be knowledgeable of billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; basic medical terminology, EMTALA, HIPAA privacy, and compliance practices. * Ensures all demographic and insurance information is obtained and correct, and scans IDs and insurance cards, as needed. Sends query for insurance eligibility information provided by the patient and/or representative to validate eligibility and benefit information and accurately document in the registration system. Informs patient of insurance in/out of network status, as appropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all Medicare eligible patients. * Verifies insurance information through payor contact via telephone, online resources, or electronic verification system. * Responsible for verifying diagnosis codes and completing medical necessity checks for Medicare. The Patient Access Associate I must have basic knowledge of ICD-10 in order to ensure accurate diagnosis entry for reimbursement. * Identifies and obtains payor authorizations, pre-certifications, and/or referrals. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. Responsible for communicating to service line partners of situations where rescheduling is necessary due to lack of authorization and/or limited benefits and is approved by clinical personnel. * In working inpatient accounts, is held responsible for timely notification to payers of the patient's admission to the facility. * Identifies all patient financial responsibilities, calculates estimates, collects all payments due, including current estimated liabilities, outstanding balances and self-pay deposits, posts payment transactions in the system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. Responsible for all estimates requested for consumer shopper comparison. * Appropriately collects and/or sets payment arrangements with patients of their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempt for collections, using approved verbiage, timely, and consistently. Proactively seeks assistance to improve collections. * Ensures all patients with questions or concerns regarding their bills are referred to the appropriate resource, to include initiation of financial counseling, when appropriate. * Documents pertinent activity on the patient account via notes. * Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime. * The Patient Access Associate I communicates and collaborates with Patient Access team members and other ancillary departments as needed. * Attends all required training and in-services and passes all competency tests associated with the in-services. * May be responsible for additional duties as assigned with respect to the Patient Access job scope. QUALIFICATIONS EDUCATION AND EXPERIENCE: * High school diploma or equivalent required. * 0-1 year experience in Healthcare registration or relevant customer service environment required. * Previous experience in a physicians' office or hospital setting is preferred. * The Patient Access Associate I can perform job duties based on department procedure and protocol; may require direct oversight LICENSE/CERTIFICATION: * Healthcare Financial Management Association - HFMA (CRCR) Certified Revenue Cycle Representative certification required within 120 days of hire or transfer. Current incumbents required to obtain certification by 10/1/2025. KNOWLEDGE AND SKILLS: * Ability to communicate effectively both verbally and in writing is sufficient to perform the essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources is required. * Knowledge of general computer and data entry functions required. * Excellent communication, customer service, organizational and analytical skills required. * Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Ability to keep up in very fast-paced environment required. * Candidates must continuously display professionalism, courtesy and respect to all customers that always mirror AtlantiCare's Values/Behaviors. * Candidate must have reliable means of transportation. * Bilingual preferred. . PERFORMANCE EXPECTATIONS * Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. * Must pass annual recertification with score of 95% or better. This requirement is expected to be maintained every year. Staff members will be required to re-take training and exam until they obtain the appropriate grade or disciplinary action will be taken in regards for performance. * Maintains a high accuracy rate of 98% or higher and established productivity rates for Key Performance Indicators (KPI) such as cash collections wait and TAT times, pre-registration and registration productivity. * The Patient Access Associate has the opportunity for advancement to Patient Access Associate II if all of the above requirements are satisfied and the Patient Access Associate has been in the role for 15 months. WORK ENVIRONMENT * Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. * This position requires reaching, stooping, kneeling, and crouching approximately 25% of the workday. This position also requires pushing and pulling computers on wheels approximately up to 100% of the day if assigned to the Emergency Department or Labor and Delivery. High volume fast-paced environment. * High volume fast-paced environment. * The essential functions for this position are listed on the Assessment and Evaluation Tool. The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system * Securing accurate information, * Interpreting and communicating patient responsibility * Obtaining accurate patient identification is essential for the financial and operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner * Attempting to resolve customer questions and concerns * Adapting to changes in the work environment * Meeting shift expectations * Handling challenging customers * Obtains and verifies patient information for registration * Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims * Requests payment of financial dues from patient or guarantors * Obtains federally required and hospital related consents in a timely manner * Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned Schedule: * Full time, Days * Flex from 5a - 7p includes rotation on Saturdays #LI-SS1

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule: Full time, Nights 11pm - 7am Every Other Saturday and Sunday Qualifications Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area. Relevant Experience:

Patient Access Representative Supervisor Responsible for coordination and supervision of the Registration, Emergency Department, coordinates and schedules staff across multiple areas. Oversees developing and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates. Ensures that proper patient experience protocols are followed, monitors in basket pools, and clears issues in various registration and billing work queues, and manages the overall training and coordination of work for the department. Principal Accountabilities: Ensures the accuracy and completeness of daily registrations. Responsible for adequate staffing and overage in all Patient Access areas. Ensures a high level of quality service provided to patients. Responsible for continuing staff education and training. Offers guidance to employees related to Point-of-Service collective activity. Develops, recommends and implements policies and procedures for the department. Interviews and makes hiring decisions to maintain adequate staffing in the department. Provides timely performance improvement feedback and coaching. Performs other related duties as assigned. Schedule: Full time, Evenings Monday- Friday (3pm-11pm) Every other weekend (Saturday & Sunday) Required: Bachelor's Degree in business or healthcare administration Minimum (3) three years of experience in a healthcare revenue cycle or clinic operations. Minimum (1) one year of related experience in a leadership role. Preferred: Master's degree in business or healthcare administration. Minimum (5) five years of experience in a healthcare revenue cycle or clinic operations. Minimum (2) two years of related experience in a leadership role.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule: Per Diem, Evenings Every Other Saturday and Sunday 3pm - 11pm Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule: Per Diem, Days (varied shift hours) Saturday- Sunday Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Qualifications Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Registrar - Operating Room Support Principal Accountabilities: (including but not limited to) * Greets all patients/visitors promptly and courteously. * Consistently responds to patients/family requests in a courteous, positive and timely manner that reflects confidence and compassion. * Respects the patient's right to privacy, dignity and confidentiality in accordance with HIPAA guidelines. * Answers the telephone promptly stating name of department as well as their own and directs calls as needed utilizing proper telephone etiquette. * Acts as a liaison between patients, families, visitors, physicians and nursing staff. * Provides updates to family members waiting, maintaining HIPAA guidelines related to disseminating medical information. * Assures all patient related information is secured. * Escorts family member to appropriate area for visiting as directed by RN. * Fosters a positive and pleasant environment, which promotes our shared values and healing culture. * Demonstrates PRIDE in all interactions. * Registration of Patients Criteria. Completes registration process for all patients in perioperative surgery in a timely manner. * Establishes correct medical record number via search using established search methods. * Accurately keys in and verifies registration information into the system. * Assures patient types are correct in system. Verifies ICD-10 codes. * Determines Coordination of Benefits (COB) for multiple insurances. * Completes Medicare questionnaire for all Medicare patients. * Follows established Medicare in-patient only process for identified cases. * Establishes accounts via registration forms and/or transferring facilities documents. * Photocopies/scans insurance cards and government issued photo identification utilizing media manager. * Prepares patient ID bracelet verifying accurate patient information and applies to patient. * Follows AHS downtime procedure when applicable. * Collects necessary deductibles/copays following established procedure. * Provides information to patient regarding deductible/copay. * Processes and completes required patient documentation. * Prepares all patient charts ensuring all necessary paperwork/documentation are on the chart and labeled correctly. Accesses MMF to search for missing documents/consents. * Provides patient or patient's representative with information required by Federal, State and/or Joint Commission. * Obtains required signatures for Financial Responsibility/Consent for Treatment. * Provides patient with a copy of the Notice of Privacy Practice in appropriate language. * Maintain a registration error rate of 5% or less. * Notifies Payor Services via notes of any and all concerns pertaining to patients' insurance and reimbursement. * Refers patients with financial issues/concerns to appropriate resource. * Registrar Responsibilities: Precepts/mentors new registrars when needed or required. * Demonstrates ability to multi-task and prioritize to meet the needs of the department. Must be flexible to cover shift changes or assigned hours to allow adequate shift coverage for absences. * Demonstrates responsibility for ordering necessary forms/stationary via appropriate software application. * Maintains appropriate PAR level of supplies/charts. * Participates in cost containment measures by appropriate utilization of supplies/resources. * Dismantles charts and assures all documentation/forms are on chart. * Completes appropriate chart completion form and attaches to patient chart prior to sending chart to Health Information Services. * Ensures daily BCA checklist is completed. * Conducts self in a calm, professional manner in all interactions. * Displays a cooperative work ethic with co-workers. Keeps the lines of communication open between co-workers and other hospital departments. * Maintains an organized, neat work environment. * Maintains competency in utilization of all assigned applicable information systems. * Escalates issues with the computer systems to ISS. * As part of the annual evaluation process, submits a list of year end accomplishments as well as goals that are reviewed and mutually agreed upon for the coming year. * Personal/ Professional growth will be maintained through AHS OD classes, in-service education, conferences, and literature. Attends required number of staff meetings. * Basic knowledge of Microsoft Outlook, Word and Excel. * Other Tasks Which May be required: assignments that meet the needs of the department Schedule: * Full time, Days * Monday - Saturday * 5am - 3pm, four days a week * Weekend requirement depending on department needs At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: * Morristown Medical Center, Morristown, NJ * Overlook Medical Center, Summit, NJ * Newton Medical Center, Newton, NJ * Chilton Medical Center, Pompton Plains, NJ * Hackettstown Medical Center, Hackettstown, NJ * Goryeb Children's Hospital, Morristown, NJ * CentraState Healthcare System, Freehold, NJ * Atlantic Home Care and Hospice * Atlantic Mobile Health * Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: * 100 Best Companies to Work For and FORTUNE magazine for 15 years * Best Places to Work in Healthcare - Modern Healthcare * 150 Top Places to work in Healthcare - Becker's Healthcare * 100 Accountable Care Organizations to Know - Becker's Hospital Review * Best Employers for Workers over 50 - AARP * Gold-Level "Well Workplace": Wellness Council of America (WELCOA) * One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine * One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine * Official Health Care Partner of the New York Jets * NJ Sustainable Business Named one of America's 50 Best Hospitals by Healthgrades, a World's Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report. Our Atlantic Neuroscience Institute is the region's leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year. Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What's more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH). Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits * Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) * Life & AD&D Insurance. * Short-Term and Long-Term Disability (with options to supplement) * 403(b) Retirement Plan: Employer match, additional non-elective contribution * PTO & Paid Sick Leave * Tuition Assistance, Advancement & Academic Advising * Parental, Adoption, Surrogacy Leave * Backup and On-Site Childcare * Well-Being Rewards * Employee Assistance Program (EAP) * Fertility Benefits, Healthy Pregnancy Program * Flexible Spending & Commuter Accounts * Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.