Product Manager jobs at Bank of America - 148 jobs

JobID: 210699101 JobSchedule: Full time JobShift: : Be a part of a flex team that provides support across product areas, assisting in building a healthy backlog and refining epics where there is a gap in resources or need. Work closely with product managers supporting scrum teams to ensure efficient and effective product development. As a product member on the Cash and Check Discovery & Flex team at JPMorgan Chase, you will play a crucial role in understanding and supporting the execution of our scalable discovery framework. You will lead efforts to foster strategic collaboration, drive program & initiative definition and execution, and enhance discovery efficiency and effectiveness. Your focus will be on promoting customer-centric discovery efforts, and ensuring seamless transition and integration of discovery outcomes to the execution team. Additionally, you will be part of a flex team that provides support across product areas, assisting in building a healthy backlog and refining epics where there is a gap in resources or need. Job Responsibilities * Understand and support the execution of a discovery framework to ensure consistency and efficiency across the organization * Collaborate effectively with cross-functional teams, stakeholders, and business users, including the QUAD, to align discovery efforts with organizational goals * Work closely with product owners & QUAD to define and decompose programs & initiatives into actionable features, ensuring alignment with business value * Ensure that discovery efforts are both effective and efficient, leveraging AI and automated tools to enhance the discovery process * Ensure smooth transition of discovery outputs to the delivery team, ensuring seamless integration and execution * Ensure that customer needs and experiences are central to all discovery efforts, driving strategic initiatives that enhance customer satisfaction * Engage with key stakeholders, including the QUAD, to communicate the value and impact of discovery efforts, driving buy-in and support for strategic initiatives * Monitor and evaluate the effectiveness of the discovery framework, making adjustments to improve outcomes and drive success * Maintain a discovery roadmap and ensure transparency on the status of the discovery phase to key stakeholders Required Qualifications, Capabilities, and Skills * 5+ years of experience or equivalent expertise in product management or a relevant domain area * Advanced knowledge of the product development life cycle & various functions supporting the life cycle including Design, Data & Analytics, Technology * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Proven experience in supporting the execution of discovery frameworks and working collaboratively with cross-functional teams * Excellent problem-solving skills and the ability to think critically * Strong communication and stakeholder engagement skills to drive buy-in and support for strategic initiatives * Demonstrated prior experience working in a highly matrixed, complex organization

Be a part of a flex team that provides support across product areas, assisting in building a healthy backlog and refining epics where there is a gap in resources or need. Work closely with product managers supporting scrum teams to ensure efficient and effective product development. As a product member on the Cash and Check Discovery & Flex team at JPMorgan Chase, you will play a crucial role in understanding and supporting the execution of our scalable discovery framework. You will lead efforts to foster strategic collaboration, drive program & initiative definition and execution, and enhance discovery efficiency and effectiveness. Your focus will be on promoting customer-centric discovery efforts, and ensuring seamless transition and integration of discovery outcomes to the execution team. Additionally, you will be part of a flex team that provides support across product areas, assisting in building a healthy backlog and refining epics where there is a gap in resources or need. Job Responsibilities Understand and support the execution of a discovery framework to ensure consistency and efficiency across the organization Collaborate effectively with cross-functional teams, stakeholders, and business users, including the QUAD, to align discovery efforts with organizational goals Work closely with product owners & QUAD to define and decompose programs & initiatives into actionable features, ensuring alignment with business value Ensure that discovery efforts are both effective and efficient, leveraging AI and automated tools to enhance the discovery process Ensure smooth transition of discovery outputs to the delivery team, ensuring seamless integration and execution Ensure that customer needs and experiences are central to all discovery efforts, driving strategic initiatives that enhance customer satisfaction Engage with key stakeholders, including the QUAD, to communicate the value and impact of discovery efforts, driving buy-in and support for strategic initiatives Monitor and evaluate the effectiveness of the discovery framework, making adjustments to improve outcomes and drive success Maintain a discovery roadmap and ensure transparency on the status of the discovery phase to key stakeholders Required Qualifications, Capabilities, and Skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle & various functions supporting the life cycle including Design, Data & Analytics, Technology Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Proven experience in supporting the execution of discovery frameworks and working collaboratively with cross-functional teams Excellent problem-solving skills and the ability to think critically Strong communication and stakeholder engagement skills to drive buy-in and support for strategic initiatives Demonstrated prior experience working in a highly matrixed, complex organization

Be a part of a flex team that provides support across product areas, assisting in building a healthy backlog and refining epics where there is a gap in resources or need. Work closely with product managers supporting scrum teams to ensure efficient and effective product development. As a product member on the Cash and Check Discovery & Flex team at JPMorgan Chase, you will play a crucial role in understanding and supporting the execution of our scalable discovery framework. You will lead efforts to foster strategic collaboration, drive program & initiative definition and execution, and enhance discovery efficiency and effectiveness. Your focus will be on promoting customer-centric discovery efforts, and ensuring seamless transition and integration of discovery outcomes to the execution team. Additionally, you will be part of a flex team that provides support across product areas, assisting in building a healthy backlog and refining epics where there is a gap in resources or need. **Job Responsibilities** + Understand and support the execution of a discovery framework to ensure consistency and efficiency across the organization + Collaborate effectively with cross-functional teams, stakeholders, and business users, including the QUAD, to align discovery efforts with organizational goals + Work closely with product owners & QUAD to define and decompose programs & initiatives into actionable features, ensuring alignment with business value + Ensure that discovery efforts are both effective and efficient, leveraging AI and automated tools to enhance the discovery process + Ensure smooth transition of discovery outputs to the delivery team, ensuring seamless integration and execution + Ensure that customer needs and experiences are central to all discovery efforts, driving strategic initiatives that enhance customer satisfaction + Engage with key stakeholders, including the QUAD, to communicate the value and impact of discovery efforts, driving buy-in and support for strategic initiatives + Monitor and evaluate the effectiveness of the discovery framework, making adjustments to improve outcomes and drive success + Maintain a discovery roadmap and ensure transparency on the status of the discovery phase to key stakeholders **Required Qualifications, Capabilities, and Skills** + 5+ years of experience or equivalent expertise in product management or a relevant domain area + Advanced knowledge of the product development life cycle & various functions supporting the life cycle including Design, Data & Analytics, Technology + Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management + Proven experience in supporting the execution of discovery frameworks and working collaboratively with cross-functional teams + Excellent problem-solving skills and the ability to think critically + Strong communication and stakeholder engagement skills to drive buy-in and support for strategic initiatives + Demonstrated prior experience working in a highly matrixed, complex organization Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210665628 JobSchedule: Full time JobShift: Day : If you're ready to lead with ownership and precision, and have a knack for turning a homeownership vision into reality, we want to hear from you! Unleash your passion for product innovation by spearheading customer-centric development, inspiring groundbreaking solutions, and shaping the future with your strategic vision, influence and execution! As a Product Manager in Home Lending, you'll lead the charge in creating products and features that captivate and delight customers, making a real difference in their lives. You'll harness your expertise to challenge the status quo, eliminate obstacles, and cultivate a culture of continuous innovation. You'll partner with cross-functional teams to deliver transformative solutions and deliver best-in-class products. Join us in redefining the future of Home Lending! We are on a mission to helping customers make the most of home ownership through our digital channels. Job Responsibilities * Define and Prioritize Product Backlog: Work closely with stakeholders to gather requirements, define user stories, and prioritize the product backlog to ensure alignment with business goals and customer needs. * Collaborate with Development Teams: Engage daily with engineering and design teams to set strategy, clarify requirements, provide feedback, and ensure that product increments are delivered on time and meet quality standards. * Conduct User Research and Testing: Organize and participate in user research sessions and usability testing to gather insights and validate product features, iterating based on feedback. * Facilitate Agile Ceremonies: Lead and participate in agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure effective team collaboration and continuous improvement. * Monitor Product Performance: Analyze product performance metrics and user feedback to identify areas for improvement and make data-driven decisions to enhance the product. * Communicate with Stakeholders: Regularly update stakeholders on product progress, challenges, and upcoming priorities, ensuring transparency and alignment across the organization. * Develop Product Roadmaps: Create and maintain product roadmaps that outline the strategic direction and key milestones, ensuring they are communicated and understood by all relevant parties. * Stay Informed on Industry Trends: Continuously research and stay informed about industry trends, competitor products, and emerging technologies to identify opportunities for innovation and differentiation Required qualifications, capabilities, and skills: * 8+ years of experience or equivalent expertise successfully delivering products, projects, or technology applications. * Customer-Centric Mindset: Demonstrate a deep understanding of customer needs and pain points, uncovering root cause, and use this knowledge to guide product development and prioritize features that deliver maximum value. * Visionary Leadership: Ability to articulate a clear product vision and strategy that aligns with the company's goals, and inspire cross-functional teams to work towards achieving it. * Data-Driven Decision Making: Proficiency in using data and analytics to inform product decisions, measure success, and iterate on product features to improve user experience and business outcomes. * Collaboration and Communication: Strong skills in collaborating with engineering, design, and business teams, and effectively communicating product goals, priorities, and progress to stakeholders at all levels. * Technical Acumen: A solid understanding of the technical aspects of product development, enabling effective collaboration with engineering teams and informed decision-making regarding technical trade-offs. * Agile Methodology Expertise: Experience in working within agile frameworks, such as Scrum or Kanban, to manage product backlogs, plan sprints, and ensure timely delivery of high-quality product increments. * Problem-Solving Skills: Ability to identify root cause over symptom problems, formulate real problem statements and address product challenges creatively and efficiently, ensuring that solutions align with both user needs and business objectives. * Market and Competitive Analysis: Conduct thorough market research and competitive analysis to identify opportunities for differentiation and innovation, and incorporate these insights into the product roadmap. Preferred qualifications, capabilities, and skills * Bachelor's Degree in a Relevant Field: A degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience. * Previous experience in user experience design, solution design and personalization * Home Lending experience a plus * Proficient in Figma, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools

We are seeking for a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Vice President, Product Manager. This role will spearhead transcription and conversational insights initiatives for the bank. The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences. As a Product Manager with Machine Learning & Intelligence Operations, you will define the strategy for your product, design, and execute on the product roadmap while embracing Agile methodology and best practices. You will lead cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to modernize the service experience for tens of millions of customers. Your relentless focus on the customer and employee experience will help establish the team's priorities to maximize the value of the product and the work of the modeling and development teams. Job Responsibilities: Define the product strategy, roadmap, prioritization, and backlog for machine learning applications. Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization. Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members. Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance. Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories. Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities. Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume. Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap. Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings. Foster a culture of innovation, collaboration, and continuous improvement within the team. Required Qualifications, Capabilities, and Skills: 6+ years of experience in Technical Product Management, ideally with AI/ML-related products. Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment. Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes. Applied experience in a variety of AI and machine learning techniques and technologies. Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners. Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning. Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors. Preferred: Experience working in or with customer service operations. Strong problem-solving skills and the ability to think creatively and strategically. Experience with cloud-based AI/ML platforms and tools is a plus. Preferred Qualifications, Capabilities, and Skills: Advanced degree in Computer Science, Engineering, Data Science, or a related field is preferred.

Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. Chase Auto offers a wide range of products and services to meet the financial needs of its clients, from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing. In this dynamic environment, the role of the Product Manager is pivotal to driving innovation and delivering value. As a Product Manager in Chase Auto, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide business value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. The Chase Auto Product team is seeking a Senior Product Lead who will dive head-first into creating innovative solutions to support Auto Dealer Relationship Managers and Bankers by enhancing their workflow and client management capabilities through the Salesforce customer relationship platform. The Product team operates as an agile construct within the Consumer Bank, sitting at the intersection of the product, technology, and experience. You will own the identification and delivery of features and experiences to support employees' delivery on the growth of our business with clients. I f you have a proven track record of launching successful products in dynamic, consumer-facing companies, a passion for improving people's lives, and the ability to deliver creative solutions to complex customer challenges, then we are looking to hear from you! Job responsibilities Lead the strategy, development and launch of innovative products that deliver exceptional value to our customers, consistently exceeding expectations. Manage the end-to-end lifecycle of multiple complex and strategic product initiatives. Provide clear visibility into product progress and opportunities to senior leaders across the Chase Auto business ecosystem, ensuring alignment with organizational goals. Cultivate strong relationships with stakeholders, partners, and vendors to maximize product value, and facilitate training and walkthroughs to ensure effective product adoption and use. Ensure all product initiatives maintain ongoing adherence to Chase policies, procedures, and compliance frameworks. Manages research and discovery efforts, including market analysis, to identify customer needs and translate insights into actionable solutions within the product roadmap. Owns the development, maintenance, and tracking of the product backlog to support the strategic roadmap and value proposition, while building frameworks and monitoring key success metrics such as cost, features, risk posture, and reliability. Required qualifications, capabilities, and skills Energetic self-starter with exceptional organizational skills and a proven ability to facilitate strategic vision, lead cross-functional teams, and manage stakeholders in a matrixed environment to deliver complex initiatives successfully. Exceptional communication skills, adept at tailoring complex information for cross-functional teams, senior executives, and external partners. Demonstrated experience designing and implementing customer-facing products, including developing product strategies, roadmaps, and executing initiatives. Strong track record of influencing stakeholders, resolving conflicts, and ensuring timely delivery of product milestones. 5+ years of experience or equivalent expertise in product management or an adjacent domain area. Advanced knowledge of the product development life cycle, design, and data analytics, with a solid understanding of customer experience analytics, agile methodologies (e.g., JIRA, Confluence), and modern product management tools. Preferred qualifications, capabilities, and skills Proven experience in a dedicated Product Manager role. Strong business acumen and familiarity with modern technology stacks. Bachelor's degree or equivalent professional experience. Demonstrated success working within highly matrixed, complex organizations. Experience with Salesforce or similar customer relationship management platforms.

Chase is looking for a Product Manager to be part of Card Acquisitions product, supporting our Customer Authentication capabilities. The vision of this team is to enhance the account opening customer experience while creating consistent authentication and onboarding in the Card Co-brand space. This role requires someone who thrives in a fast-paced, high-performing environment, where creativity, collaboration, and strategic thinking are business as usual. The successful candidate will be a problem solver, results focused, detail oriented, and process disciplined. As a Product Manager in Customer Acquisition Experiences, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities Develop a product strategy and product vision that delivers value to customers. Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition. Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability. Form relationships critical to supporting the product vision, strategy, objectives, discovery, and delivery. Perform in-depth analysis for fact finding on existing behavior of the system, including business logic and end-to-end data flow, and educate stakeholders to help ensure the build of comprehensive, robust requirements. Collect, refine, and maintain a healthy backlog of user stories which are easily understood by the consuming team(s). Facilitate discussions with technical, design, and analytics partners to refine stories to a level of detail that will enable code to be written and tested without defects or requirements gaps; write acceptance criteria and generate test scripts. Responsible for adhering to the JIRA processing and maintaining Confluence documentation, including maintaining a living evergreen repository so we always have an understanding of our current state. Expected to be an active participant in testing and data conditioning. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Ability to leverage analytic insights and a deep understanding of data to continually improve the experience and reach or exceed OKRs Effective execution in a demanding technology space, managing multiple co-suppliers, complex dependencies, and modernization efforts Excellent written communication skills Ability to manage tight delivery timelines and maintain calmness under pressure Strong collaboration and relationship-building skills across the firm and with external partners; flexibility with changing priorities Experience with agile product development and the software delivery lifecycle Experience with API-based designs, Kafka-driven architecture, and the JavaScript stack Familiarity with the business services and offerings associated with Chase Account Opening Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Experience with risk management and fraud prevention tools Self-motivated with a high degree of independence, has a bias towards action, and willing to roll up their sleeves to ensure projects are tracking towards success Experience with Event-based designs, microservices, web services BA or BS in applicable field of study

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Strategy & Product Management - Executive Director in our Firmwide Resiliency Office, you will lead innovation through the development of products and features that delight our stakeholders. As a leader on the team, you will leverage your advanced capabilities to challenge traditional approaches, remove barriers to success and foster a culture of continuous innovation that helps inspire cross-functional teams to create solutions that address customer needs. You will be in a crucial role for enabling the development of the Firmwide Resiliency Ecosystem and supporting advanced analytics initiatives. You will also have the opportunity to engage with stakeholders across the firm to drive the strategic evolution of the Firmwide Resiliency Product, driving alignment in objectives to enable reuse and scaling of data products and analytics goals. Job Responsibilities Partner with cross functional teams - Technology, User Experience, Agility and Data to uplift ways of working Engage with the wider Resiliency Ecosystem to influence and align on objectives and priorities Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes Create an innovation hub to prototype analytical solutions for customer feedback Oversee Product Roadmap that aligns to the Product Strategy and Vision Support the wider team to deliver best in class product features Required qualifications, capabilities, and skills: Experience delivering products, projects, or technology applications Minimum of 10 years of product management experience Extensive knowledge of the product development life cycle, technical design, and data analytics Experience driving change within organizations and managing stakeholders across multiple functions Commitment and self-motivation skills Proven success in collaborating with cross-functional teams, influencing and driving decisions Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities. Preferred qualifications Advanced knowledge of the product development life cycle, design, and data analytics Familiarity with agile methodologies and product operating models.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. If you have a proven track record of launching successful software products, a passion for empowering small businesses, and the ability to craft creative solutions to challenging customer problems, we invite you to join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Vice President Product Manager in Business Banking Small Business Client & Frontline Experiences (SMB CFX) product team, you will play a pivotal role in shaping dynamic solutions that empower seamless connectivity across multiple channels to engage and deepen business client relationships. You will partner closely with engineering, data science, product, design, legal, and other lines of business to define and align key objectives, goals, and strategies. Your leadership will be instrumental in delivering tailored solutions that address the evolving needs of our clients and frontline employees. Leveraging your deep expertise in data products, systems, and technologies, you will guide the design and integration of advanced solutions across the enterprise. Your strong analytical skills and adaptability will empower you to navigate ambiguity, bring clarity, and execute effectively in complex, fast-paced environments. You will be responsible for building and executing a multi-year product vision, launching innovative products, gathering feedback, and ensuring exceptional client experiences. With a commitment to scalability, resiliency, and stability, you will collaborate with cross-functional teams to orchestrate and deliver high-quality products that exceed customer expectations. Job responsibilities Define and propel a multi-year product strategy and vision for the area product, building roadmaps that deliver sustained value for customers and the business. Collaborate with design, marketing, data, and technology teams to create cohesive experiences and solutions for bankers, frontline employees, and business clients. Partner closely with other Lines of Business and cross-functional teams to ensure alignment, leverage synergies, and deliver integrated solutions. Develop clear documentation, workflows, business requirements, and use cases to support design and development. Lead and execute product delivery across the full lifecycle, including discovery, requirements gathering, solutioning, design/build, and implementation. Manage and prioritize the product backlog, including story refinement, ranking, and active participation in Scrum events. Track and analyze product performance, produce relevant reporting, and identify opportunities for improvement. Manage vendor relationships, including contract negotiation, budget oversight, and ongoing vendor performance to ensure alignment with business objectives. Required qualifications, capabilities, and skills Minimum 7 years of applicable business experience with demonstrated expertise in product development within an Agile operating model/scrum team environment in a large, cross-functional organization (e.g., Financial Services, Technology firm). Proven ability to develop and articulate product strategy and multi-year vision, aligning business objectives with customer and employee needs. Ability to work collaboratively to define and execute new products and solutions that support customer/employee needs and address new business opportunities. Experience partnering with business application owners and development teams to document business requirements, lead scope definition, technical implementation, end-to-end testing, and operational readiness. Highly motivated self-starter, capable of working under minimal supervision with strong decision making, analytical, and creative thinking skills. Excellent verbal and written communication skills, with the ability to deliver messages in a clear and concise manner to all levels of the organization, including Executive Leadership. Track record of personal initiative, strong work ethic, proactive goal setting and achievement, ability to work independently, manage multiple tasks simultaneously, and demonstrate entrepreneurial leadership. Team player with the ability to work productively within a group and adapt to changing priorities, with proven experience in directly managing and developing team members. Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Analytical / Problem Solving skills - ability to visualize, articulate, and solve complex problems Excellent Excel, Word, PowerPoint, Jira/Jira Align and organizational/time management skills

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Strategy & Product Management - Executive Director in our Firmwide Resiliency Office, you will lead innovation through the development of products and features that delight our stakeholders. As a leader on the team, you will leverage your advanced capabilities to challenge traditional approaches, remove barriers to success and foster a culture of continuous innovation that helps inspire cross-functional teams to create solutions that address customer needs. You will be in a crucial role for enabling the development of the Firmwide Resiliency Ecosystem and supporting advanced analytics initiatives. You will also have the opportunity to engage with stakeholders across the firm to drive the strategic evolution of the Firmwide Resiliency Product, driving alignment in objectives to enable reuse and scaling of data products and analytics goals. **Job Responsibilities** + Partner with cross functional teams - Technology, User Experience, Agility and Data to uplift ways of working + Engage with the wider Resiliency Ecosystem to influence and align on objectives and priorities + Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes + Create an innovation hub to prototype analytical solutions for customer feedback + Oversee Product Roadmap that aligns to the Product Strategy and Vision + Support the wider team to deliver best in class product features **Required qualifications, capabilities, and skills:** + Experience delivering products, projects, or technology applications + Minimum of 10 years of product management experience + Extensive knowledge of the product development life cycle, technical design, and data analytics + Experience driving change within organizations and managing stakeholders across multiple functions + Commitment and self-motivation skills + Proven success in collaborating with cross-functional teams, influencing and driving decisions + Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities. **Preferred qualifications** + Advanced knowledge of the product development life cycle, design, and data analytics + Familiarity with agile methodologies and product operating models. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Chase is looking for a Product Manager to be part of Card Acquisitions product, supporting our Customer Authentication capabilities. The vision of this team is to enhance the account opening customer experience while creating consistent authentication and onboarding in the Card Co-brand space. This role requires someone who thrives in a fast-paced, high-performing environment, where creativity, collaboration, and strategic thinking are business as usual. The successful candidate will be a problem solver, results focused, detail oriented, and process disciplined. As a Product Manager in Customer Acquisition Experiences, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. **Job responsibilities** + Develop a product strategy and product vision that delivers value to customers. + Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. + Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition. + Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability. + Form relationships critical to supporting the product vision, strategy, objectives, discovery, and delivery. + Perform in-depth analysis for fact finding on existing behavior of the system, including business logic and end-to-end data flow, and educate stakeholders to help ensure the build of comprehensive, robust requirements. + Collect, refine, and maintain a healthy backlog of user stories which are easily understood by the consuming team(s). + Facilitate discussions with technical, design, and analytics partners to refine stories to a level of detail that will enable code to be written and tested without defects or requirements gaps; write acceptance criteria and generate test scripts. + Responsible for adhering to the JIRA processing and maintaining Confluence documentation, including maintaining a living evergreen repository so we always have an understanding of our current state. + Expected to be an active participant in testing and data conditioning. **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in product management or a relevant domain area + Advanced knowledge of the product development life cycle, design, and data analytics + Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management + Ability to leverage analytic insights and a deep understanding of data to continually improve the experience and reach or exceed OKRs + Effective execution in a demanding technology space, managing multiple co-suppliers, complex dependencies, and modernization efforts + Excellent written communication skills + Ability to manage tight delivery timelines and maintain calmness under pressure + Strong collaboration and relationship-building skills across the firm and with external partners; flexibility with changing priorities + Experience with agile product development and the software delivery lifecycle + Experience with API-based designs, Kafka-driven architecture, and the JavaScript stack + Familiarity with the business services and offerings associated with Chase Account Opening **Preferred qualifications, capabilities, and skills** + Demonstrated prior experience working in a highly matrixed, complex organization + Experience with risk management and fraud prevention tools + Self-motivated with a high degree of independence, has a bias towards action, and willing to roll up their sleeves to ensure projects are tracking towards success + Experience with Event-based designs, microservices, web services + BA or BS in applicable field of study Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Are you ready to shape the future of product delivery at JPMorgan Chase? As a Product Delivery Manager, you'll have the opportunity to create innovative solutions, drive efficiencies, and make a meaningful impact on our customers and teams. You'll join a collaborative environment that values your ideas, supports your growth, and empowers you to advance your career. Discover how you can help us deliver exceptional experiences and be part of a team that's transforming the way we work. As a Product Delivery Manager in the Service Product Group, you will lead the delivery of products and solutions that support our Consumer & Community Banking Operations. You will work closely with operations, business partners, and product teams to ensure access roles are created and maintained in line with business needs and strategic objectives. Your expertise in project management and collaboration will help drive change, support compliance, and enable scalable solutions that benefit millions of customers and thousands of employees. You'll develop a deep understanding of our business and contribute to a culture that values diverse perspectives and career mobility. **Job Responsibilities:** + Lead end-to-end product delivery processes, including intake, dependency management, release management, operationalization, and performance reporting. + Drive change management activities and ensure adherence to risk, controls, compliance, and regulatory requirements. + Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement. + Collaborate with cross-functional teams and build strong partnerships with executive leadership to facilitate decisions and alignment. + Develop a deep understanding of operations user base and their access, entitlement, and restriction requirements. + Utilize project and product management tools (Jira, Advanced Roadmaps, Jira Align, Monday) to plan, execute, and track progress. + Serve as the central point of contact for Service Product access needs across Operations teams. + Prepare and deliver high-quality presentations to communicate program status, challenges, and strategies. + Support objectives and key results (OKR) planning, tracking, and reporting on key performance indicators (KPIs). + Analyze portfolio project data and controls, ensuring data quality and integration with relevant tools. + Contribute to long-term strategy by developing frameworks and conducting delivery analysis. **Required Qualifications, Capabilities, and Skills:** + Minimum five years of experience in product delivery or a relevant domain area. + Proven ability to execute operational management and change readiness activities. + Strong understanding of delivery processes and continuous improvement initiatives. + Experience in product or platform-wide release management and deployment strategies. + Ability to analyze portfolio project data and controls, ensuring data quality and integration. + Excellent presentation skills for cross-functional and executive audiences. + Strong project management skills with proficiency in Jira, Advanced Roadmaps, Jira Align, and Monday. + Outstanding communication, interpersonal, and stakeholder management skills. + High level of personal initiative, strong work ethic, and ability to manage multiple tasks simultaneously. + Bachelor's degree in a relevant field or equivalent work experience. **Preferred Qualifications, Capabilities, and Skills:** + Proficient knowledge of the product development life cycle, design, and data analytics. + Understanding of operations user base and their access, entitlement, and restriction requirements. + Experience in dependency management and release management processes. + PMP, CSM, or similar certification. **Required or Additional Information:** This role is not eligible for visa sponsorship or relocation assistance. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210612798 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $110,200.00-$160,000.00 As a General Manager of payment products, you own the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high quality products that resonate with clients. As a General Manager in Business Banking Cash Management Product team, you will play a pivotal role in shaping the future of our cash management products with a strong emphasis on strategy, execution, and performance reporting for wires and other money movement products. This role is central to our efforts in redefining how small businesses optimize their cash flows through innovative product strategies and market expansion. Job Responsibilities * Develop and execute the product strategy and roadmap. Engage in research and discovery to launch solutions that best meet customer needs. * Manage strategic projects with cross functional partners across product, analytics, design and sales organizations to deliver. * Own the P&L (Profit and Loss) for multiple products across the Cash Management product line with a strategic focus on driving financial and operational results that align with the business objectives. * Lead go to market efforts to define the strategy and execution to commercialize new offerings. * Establish and maintain a robust control environment in collaboration with partner teams. Required Qualifications, Capabilities, and Skills * Minimum of 5 years of experience in product management or relevant domain areas * Strong financial and business acumen with a strong bias towards practical execution * Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships with business partners * Excellent communication and interpersonal skills * Ability to work collaboratively with cross-functional teams * Strong analytical and problem solving skills Preferred qualifications, capabilities, and skills * Experience working with Treasury Services or money movement products

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Digital Channels Mobile Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. **Job responsibilities** + Develops a product strategy and product vision that delivers value to customers + Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap + Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition + Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability + Builds the cross Digital Mobile App Framework team vision (supporting Analytics, Security, Networking, Configuration, Crash Reporting, etc.) + Establishes patterns for native iOS development including 3rd party integrations and POCs, Caching/Boot Manager and Routing, pipelines, and testing + Builds native technical infrastructure (Analytics, Security, Networking, Configuration, Crash Reporting, etc.) + Creates supporting documentations for cross product usage + Understands the mobile app from the functionalities needed for the business and also the importance of having a strong foundation to build on, ideally helping drive the evolution of the platform to enable more functionalities + Manages technical backlogs, partnering with technology, agility, design and stakeholder groups, creatively problem solving based on user needs and data, and crafting strong communications around progress, status and blockers at all levels of the organization + Possesses a strong technical curiosity in how the app functions today, seeking to uncover areas to improve; Focus should include understanding the foundational inner workings of the application **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in product management or a relevant domain area + Advanced knowledge of the product development life cycle, design, and data analytics + Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management + Previous experience working on mobile applications with passion and curiosity for mobile apps + Ability to drive the mobile framework product strategy + Strong written and verbal communication skills with the ability to articulate complex/technical concepts into simple yet effective communication to many stakeholders, management and customers + Proven experience in developing lasting cohesive partnerships with the business, operations, technology and other key stakeholders + Strong understanding and ability to work within Agile methodologies, including working knowledge of the following tools: Jira and Confluence **Preferred qualifications, capabilities, and skills** + Demonstrated prior experience working in a highly matrixed, complex organization + Strong technical background, including knowledge of mobile application technologies, backend systems, cloud computing, and experience in an agile environment + Bachelor's degree or equivalent work experience Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

We have an exciting opportunity to lead a agile team, manage day-to-day implementation activities, hands on coding, and set overall guidance. As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking, you will lead multiple teams, overseeing daily implementation activities. Your role involves identifying and escalating issues while ensuring that your team's work aligns with compliance standards, business requirements, and tactical best practices. **Job Responsibilities** + Responsible for all aspects of data strategy, governance, data risk management, reporting and analytics. + Work with product owners, data owners and customers to evaluate data requirements and identifying right technology solutions and implementation. + Design, develop, code, test, debug and deploy applications for scalable and extensible applications. + Product high quality code utilizing Test Driven Development techniques. + Participate in retrospectives to drive continuous improvement with in the feature team. + Participate in code reviews and ensuring that all solutions are aligned to pre-defined architectural specifications. + Implement automation: Continuous integration and continuous delivery. + Manage cloud development and deployment: support development and deployment of applications into AWS Public clouds. **Required qualifications, capabilities, and skills** + Formal training or certification on software engineering concepts and 5+ years applied experience. + advanced knowledge of architecture, design and business processes. + Full software development life cycle experience within an Agile framework + Expert level implementation skills with Abinitio, Spark, and Python. + Experience with the development and decomposition of complex SQL (RDMS platforms) + Experience with Data Warehousing concepts (including Star Schema) + Practical experience in delivering projects in Data and Analytics, Big Data, Data Warehousing, Business Intelligence. Familiar with relevant technological solutions and industry best practices. + Responsible for understanding of data engineering challenges and proven experience with data platform engineering (batch and streaming, ingestion, storage, processing, management, integration, consumption) + Aware of various Data & Analytics tools and techniques(e.g. Python, data mining, predictive analytics, machine learning, data modelling, etc.) + Experience with one or more leading cloud providers (AWS/Azure/GCP) **Preferred qualifications, capabilities, and skills** + Ability to work fast and quickly ramp up on new technologies and strategies + Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals. + Appreciation of Controls and Compliance processes for applications and data + In depth understanding of data technologies and solutions is preferable. + Drive process improvements and implement process changes as necessary. + Knowledge of industry-wide Big Data technology trends and best practices Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Marketing Data Platforms, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer, developing profitable products that provide customer value. Utilizing your expertise, you guide successful product launches, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job Responsibilities Develop a product strategy and vision that delivers value to customers. Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition. Build frameworks and track key success metrics such as cost, feature functionality, risk posture, and reliability. Identify opportunities across all CCB LOBs for modern technologies, such as agentic AI, to optimize marketing outcomes. Apply hands-on data analysis skills using tools like SQL, Alteryx, Tableau, and Excel to explore data, troubleshoot issues, and validate data integrity. Build data-driven proof-of-concepts to test hypotheses and inform product development decisions. Translate business needs into clear, concise, and technically informed requirements for epics and user stories for engineering teams. Partner with marketing analytics, growth teams, and other stakeholders to understand data needs and ensure solutions enable their objectives. Manage relationships and technical interactions with third-party vendors. Required Qualifications, Capabilities, and Skills 5+ years of experience or equivalent expertise in product management or a relevant domain area. Advanced knowledge of the product development life cycle, design, and data analytics. Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management. Strong proficiency in SQL for complex data querying, analysis, and validation. Hands-on experience with data manipulation and transformation tools such as Alteryx, Tableau Prep, or Dataiku. Experience utilizing data visualization tools like Tableau and spreadsheet software like Excel. Experience translating complex data requirements and business needs into actionable product specifications and user stories. Strong analytical, problem-solving, and critical thinking skills with a data-driven mindset. Preferred Qualifications, Capabilities, and Skills Experience working in a highly matrixed, complex organization. Experience with scripting languages (e.g., Python) for data manipulation, automation, and/or interacting with APIs. Direct experience with data from Mobile Measurement Partners (MMPs), Multi-Touch Attribution (MTA) providers, and/or aggregated campaign reporting platforms. Familiarity with cloud-based data warehousing or data lake solutions (e.g., Snowflake, Google BigQuery, Amazon AWS). Understanding of data modeling, schema design, and/or data governance principles. Experience working with data for A/B testing or marketing experimentation. Deeper domain knowledge within the marketing analytics or advertising technology ecosystem.

JobID: 210691635 JobSchedule: Full time JobShift: : You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and operating on the forefront of the evolution of AI capabilities. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in the Claims, Disputes, and Fraud Operations Product you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities * Develops a product strategy and product vision that delivers value to customers * Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap * Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition * Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability * Manage the product lifecycle using Agile best practices, from ideation through launch and continuous improvement * Coordinate activities of the agile product teams that include research, design, data scientists, machine learning engineers, and data analytics members * Manage existing product features and collaborate on the research, definition, and development of new features to advance the product roadmap and performance Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in product management or a relevant domain area * Advanced knowledge of the product development life cycle, design, and data analytics * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Advanced knowledge of the Dispute lifecycle and Payment Network collaboration * Experience with AIML product delivery and coordination * Experience in prompt engineering in Agentic AI * Strong communicator with the ability to fluidly interact with leaders, stakeholders, employees, and third-party vendor Preferred qualifications, capabilities, and skills * Demonstrated prior experience executing in a highly matrixed, complex organization

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and operating on the forefront of the evolution of AI capabilities. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in the Claims, Disputes, and Fraud Operations Product you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Manage the product lifecycle using Agile best practices, from ideation through launch and continuous improvement Coordinate activities of the agile product teams that include research, design, data scientists, machine learning engineers, and data analytics members Manage existing product features and collaborate on the research, definition, and development of new features to advance the product roadmap and performance Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Advanced knowledge of the Dispute lifecycle and Payment Network collaboration Experience with AIML product delivery and coordination Experience in prompt engineering in Agentic AI Strong communicator with the ability to fluidly interact with leaders, stakeholders, employees, and third-party vendor Preferred qualifications, capabilities, and skills Demonstrated prior experience executing in a highly matrixed, complex organization

Are you ready to make an impact at the cutting edge of AI innovation? Join our dynamic team in the Ai4Ops Voice+ Domain, where your ideas and expertise will help shape the future of intelligent products. We value diversity, collaboration, and a growth mindset, and we are committed to creating an inclusive environment where everyone can thrive. If you are passionate about leveraging technology to deliver meaningful solutions and exceptional customer experiences, we encourage you to explore this exciting opportunity. As a Product Manager in the Ai4Ops Voice+ Domain, you are an integral part of the team that innovates new AI-driven product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and implementing domain solutions that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you'll guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams-including data scientists, engineers, and AI Annotation specialists-to deliver high-quality products that exceed customer expectations. Job Responsibilities Drive Strategy & Prioritization Develop a product strategy and vision that leverages AI technologies to deliver value to customers within the Ai4Ops Voice+ Domain. Collaborate across the product ecosystem to define strategic direction, set priorities, and execute initiatives that align with business goals and AI advancements. Inform and review priorities, manage requests, make critical decisions, communicate updates, and escalate issues as needed. Build awareness of dependencies and cross-functional impacts to enable efficient decision-making. Oversee portfolio planning, dependency management, logistical coordination, and escalation processes. Product Management & AI Innovation Manage discovery efforts and market research to uncover customer solutions and integrate AI capabilities into the product roadmap. Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition, with a focus on AI features and enhancements. Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, reliability, and AI performance indicators. Guide successful product launches, gather crucial feedback, and ensure top-tier client experiences, especially for AI-powered features. Oversight, Monitoring & Optimization Provide thought leadership to partners and drive adoption of best-in-class planning processes within Ai4Ops Voice+ Domain. Coordinate preparation, logistics, and material development for quarterly planning sessions with key stakeholders across the product ecosystem. Required Qualifications, Capabilities, and Skills 5+ years of experience or equivalent expertise in product management, program management, or a relevant domain area, ideally with exposure to AI or machine learning technologies. Advanced knowledge of the product development life cycle, design, data analytics, and AI concepts. Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management, with a focus on AI-driven products. Demonstrated success in managing and implementing operational effectiveness and portfolio management initiatives. Proven ability to operate within agile methodologies and deliver scalable, resilient, and stable AI-powered products. Preferred Qualifications, Capabilities, and Skills Demonstrated prior experience working in a highly matrixed, complex organization. Experience collaborating with AI, machine learning, or data science teams. Familiarity with AI product metrics, model performance evaluation, and responsible AI practices. Current knowledge with emerging AI technologies, trends, and best practices to inform product strategy and development is preferred.