Bank specialist vs bank representative

The differences between bank specialists and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank specialist has an average salary of $42,779, which is higher than the $34,417 average annual salary of a bank representative.

The top three skills for a bank specialist include bank products, strong customer service and customer relationships. The most important skills for a bank representative are bank products, customer service, and bank policies.

Bank specialist vs bank representative overview

	Bank Specialist	Bank Representative
Yearly salary	$42,779	$34,417
Hourly rate	$20.57	$16.55
Growth rate	10%	-12%
Number of jobs	22,225	105,192
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 53%
Average age	43	39
Years of experience	4	-

What does a bank specialist do?

A bank or banking specialist is an individual responsible for maintaining effective business relationships with the bank's clients while ensuring an optimal customer service level. To support customer retention, bank specialists must identify their customers' banking needs and suggest appropriate bank products and services. They perform teller functions such as processing customer deposits, cashing checks, and issuing official checks. Bank specialists must also ensure that the bank complies with government regulations and standards.

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Bank specialist vs bank representative salary

Bank specialists and bank representatives have different pay scales, as shown below.

	Bank Specialist	Bank Representative
Average salary	$42,779	$34,417
Salary range	Between $28,000 And $64,000	Between $28,000 And $41,000
Highest paying City	New York, NY	Albany, NY
Highest paying state	New York	New York
Best paying company	Goldman Sachs	Advancial Federal Credit Union
Best paying industry	Finance	Finance

Differences between bank specialist and bank representative education

There are a few differences between a bank specialist and a bank representative in terms of educational background:

	Bank Specialist	Bank Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Bank specialist vs bank representative demographics

Here are the differences between bank specialists' and bank representatives' demographics:

	Bank Specialist	Bank Representative
Average age	43	39
Gender ratio	Male, 45.3% Female, 54.7%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 5.7% Unknown, 4.1% Hispanic or Latino, 11.9% Asian, 11.4% White, 66.6% American Indian and Alaska Native, 0.2%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	6%	7%

Differences between bank specialist and bank representative duties and responsibilities

Bank specialist example responsibilities.

Achieve sustained revenue improvement in loans, annuities and deposit accounts every month at bank.
Manage a customer portfolio, which includes servicing business relationships and cross-selling business banking products and services.
Lead major initiatives in 3concurrent roles successfully manage affluent personal and business portfolio to proactively cross-sell additional products and services.
Work with clients to resolve operational cash management issues in relation to select treasury management products.
Serve on the holding company compliance committee responsible for identifying and implementing PC base loan origination systems.
Initiate, review, and prepare all consumer and small business loan requests from origination to closing.

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Bank specialist vs bank representative skills

Common bank specialist skills

Bank Products, 13%
Strong Customer Service, 10%
Customer Relationships, 9%
Financial Services, 8%
Treasury, 5%
Financial Solutions, 4%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Bank Specialist
Bank Specialist vs Bank Representative

Updated January 8, 2025

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