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  • Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle

    Amazon 4.7company rating

    Bilingual customer service job in Seattle, WA

    Application deadline: Jan 22, 2026 As we continue to expand and transform the primary care experience, we're looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you'll execute our mission of delivering high-quality care and service. Specifically, you'll take patient phone calls and handle patient conversations to deliver world class care. You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect. Key job responsibilities Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience. Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions. Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients. Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service. Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy. Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work. Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs. A day in the life In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues. About the team Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism. Basic Qualifications - 2+ years of customer service in a healthcare call center environment experience - 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience - Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems Preferred Qualifications - Ability to work various shifts - Strong problem-solving and documentation skills - Ability to type 45+ WPM while maintaining accuracy Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $41,600/year up to $45,760/year. The National base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $31.2k-50k yearly 3d ago
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  • Customer Service Specialist

    Appleone 4.3company rating

    Bilingual customer service job in Renton, WA

    We are currently recruiting on behalf of our client, a well-established manufacturing and distribution company, who is seeking a Customer Service Specialist to support customers across retail and service channels. This role is ideal for someone who enjoys solving problems, managing multiple priorities, and being a calm, professional point of contact. What you'll do - Handle customer inquiries via phone and email - Resolve issues while maintaining a high level of customer satisfaction - Support order-related questions, product concerns, and general account needs - Communicate clearly and professionally with internal teams - Track and follow up on open items to ensure resolution What we're looking for - 5+ Years experience in customer service, customer support, or account coordination - Strong phone etiquette and written communication skills - Ability to multitask, prioritize, and stay organized in a fast-paced setting - Comfortable working in a hybrid environment with accountability - Bachelor's degree preferred, or equivalent professional experience Why this role * Stable, full-time opportunity * Occasional hybrid flexibility * Collaborative team environment * Long-term growth potential * Tremendous benefit package Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
    $34k-41k yearly est. 2d ago
  • Customer Service Rep

    ASC Engineered Solutions, LLC

    Bilingual customer service job in Kent, WA

    Department: Distribution Center Operations Employment Type: Full Time Reporting To: Kimberly Bailey Compensation: $44,200 - $60,320 / year Description Seattle, WA The Customer Service Representative provides effective customer service for all internal and external customers. How You will Help Responsible for communicating with customers via phone, email, fax, etc. Provide timely and accurate information to incoming customer service orders, status, and product knowledge request Process customer orders, changes, and returns Resolve customer complaints by investigating problems, developing solutions, and making recommendations Work closely with the Operations Supervisor as directed Reviewsand maintain customer database to track information on account information, statuses, orders, and lead times Provide timely feedback regarding service failures or customer concerns Work closely with Sales Representatives on quotes, status of orders etc. Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor Perform other duties as directed What You Will Bring Strong communication and interpersonal skills Outstanding customer service skills Excellent time management ability Ability to handle adversity and conflict with successful outcomes Outstanding attention to detail and accuracy Possess strong commitment to team environment while working well with others Work systematically and logically to resolve problems Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services Knowledge of technical details of the company product Proficient in computer data entry Proficient in Microsoft Office and Microsoft CRM Dynamics Qualifications * Associates' Degree in Business and/or Related Field * 2 + years of Customer Service experience in the manufacturing or construction industry Job Benefits Medical, Dental, Vision, and FSA are available 30 days following your start date 401k with company match is available after 90 days of employment Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you 5 PTO days after 60 days of employment (hourly and non-exempt positions only) 2 weeks of vacation after 6 months of employment 10 paid holidays - including your birthday!
    $44.2k-60.3k yearly 2d ago
  • Customer Service Representative / Dispatcher / Service Titan experience

    Aireserv Heating and Air Conditioning

    Bilingual customer service job in Bremerton, WA

    Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Service, Representative, Dispatch, Retail
    $33k-43k yearly est. 2d ago
  • Customer Service Representative

    2 Sons Plumbing

    Bilingual customer service job in Pacific, WA

    🚨 WE'RE HIRING: CSR 🚨 📍 Seattle, WA | 💰 $20-$28/hr DOE ✨ Be the heartbeat of our office - schedule calls, and keep customers happy! Fast-paced, fun, and rewarding. 🔹 What You'll Do 📞 Answer & schedule customer calls 🗂 Keep records organized & accurate 💬 Provide updates with a smile 🔹 What We're Looking For ✅ HS Diploma or equivalent ✅ 1+ year Customer Service or office coordination ✅ Strong communication & multitasking skills 💻 Comfortable with Microsoft Office ⭐ ServiceTitan experience = BIG plus but not required 🔧 Plumbing/HVAC knowledge helpful 🔹 Perks & Benefits 💵 $20-$28/hr (DOE) 🏥 Medical, Dental & Vision 💼 401k with Company Match 🗓 Paid Time Off + Holidays + Sick Days 🚀 Career Growth Opportunities 🎉 Friendly, supportive team culture 🔥 Join one of the fastest-growing service companies in the PNW! Hard work pays off here - come grow with us. 👉 Apply Today with 2 Sons Plumbing, Electric, Heating & Air!
    $20-28 hourly 2d ago
  • Customer Experience Representative

    Tacoma 4.3company rating

    Bilingual customer service job in Tacoma, WA

    Benefits: Employee discounts Flexible schedule Free food & snacks Summary:Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company. Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Flexible scheduling Culture driven company Employee recognition programs Primary Duties and Responsibilities: Answers telephones, emails and texts and responds to inquiries in a professional manner. Conducts sales calls for prospective members. Processes student registrations using effective sales/customer service techniques. Resolves customer concerns/complaints using a professional approach. Assists customers with purchases of merchandise and memberships. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms. Makes calls to resolve open account problems Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Job Qualifications and Skills Ability to work with children Excellent communication and organizational skills High energy Strong work ethic Must pass background examinations prior to training About Goldfish Swim School: Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too! Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas Our pools are disinfected with chlorine to provide the safest swimming environment Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer. Compensation: $17.50 - $20.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $17.5-20 hourly Auto-Apply 60d+ ago
  • Sewer Service Expert (2640)

    Harts Services 4.3company rating

    Bilingual customer service job in Tacoma, WA

    SUNDAY - THURSDAY schedule Friday & Saturdays off! At Harts Plumbers, Electricians, and HVAC Technicians, we're more than a company - we're a family. Since day one, we've built our reputation on delivering exceptional plumbing, sewer, electrical, and HVAC services while living by our core values: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect. Now, we're looking for a Sewer Service Expert who's ready to grow their career, deliver unbeatable customer experiences, and take home top pay. What You'll Do: Diagnose sewer issues and create multi-option proposals Present solutions with confidence using the Harts Service Process Complete residential sewer service work to the highest standards Meet performance goals while supporting your team Pay & Schedule: Commission-based position (earn 4%-18% per project subtotal) Expected annual earnings: $70,000-$180,000+ Full-time, SUNDAY - THURSDAY Hours between 6:30am - 6:00pm Why You'll Love Harts: Medical, dental & vision insurance 401(k) with company match Paid time off: 2 weeks vacation + 1 week sick + 6 paid holidays Company vehicle + paid life insurance Employee discounts, referral bonuses & growth opportunities A stable, year-round career where hard work = unlimited earning potential If you're ready to join a team that values your skills and fuels your growth, apply today at hartsservices.com/careers or email *************************. Harts - We Care More. Qualifications What You Need: Valid driver's license & clean driving record Sewer service experience preferred (we'll train the right licensed pro) Strong customer focus and team mindset
    $70k-180k yearly Easy Apply 7d ago
  • Airline Customer Service Agent SEA - English/Mandarin Speakers

    Pacific Aviation 4.1company rating

    Bilingual customer service job in Seattle, WA

    Job Description Must be fluent in Mandarin and English Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines. This night shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others. With over 25 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand. What You'll Do Welcome and assist passengers through check-in, boarding, and arrival processes Accurately review travel documents and issue boarding passes Offer bilingual assistance to travelers with questions or concerns Communicate clearly with passengers, coworkers, and airline staff Help maintain a smooth flow of operations in the terminal Ensure compliance with airline procedures and safety standards Contribute to a team that thrives on cooperation, respect, and high-quality service Requirements What You Bring Fluency in Mandarin and English (required) Strong interpersonal and communication skills Computer skills with accurate data entry Ability to stay calm and effective in a busy airport environment Physical ability to be on your feet and move throughout the shift Legal authorization to work in the U.S. Must pass a background check and drug test Schedule Must be available weekends and holidays Schedule Part-Time Must be available weekends and holidays Must be able to work a 4 to 5 hour shift between the hours of 6pm to 2am Benefits Hourly Rate: $ 21.00 Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off (PTO) Paid Training Uniform Provided Parking Discount Referral Bonus
    $21 hourly 23d ago
  • Call Center Representative (38995)

    Community Health Care 4.2company rating

    Bilingual customer service job in Tacoma, WA

    Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community. We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all. We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more! We are looking for Call Center Representative to join our clinics! The Call Center Representative is responsible for a variety of receptionist, clerical, and billing duties, such as answering and screening phone calls, taking messages, scheduling patient appointments, checking in patients, obtains billing information, providing patient account assistance, plus maintaining medical charts. They also assist patients with filling out information for registration, letters, medical records, and insurance forms. Qualifications High School Diploma plus 1 year experience as a Medical Receptionist/Medical Call Center Representative or combination of relevant experience and education. We encourage anyone with a relevant combination of education and experience to apply.
    $41k-48k yearly est. 3d ago
  • Customer Service

    Orting 3.3company rating

    Bilingual customer service job in Orting, WA

    Legendary Doughnuts in Orting, WA is looking for one customer service to join our team. We are located on 212 Washington Ave S. Our ideal candidate is a self-starter, punctual, and hard-working. This is a part time position approx 20-28 hrs a week, potentially more depending on availability and job performance. Shifts may range from 8am - 8pm but would typically be 2pm - 7pm $17.13 hr plus tips = approx $23.50-$25.50hr must be available weekends Benefits responsibilities Decorating Doughnuts and getting to shop ready for the day. Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to receiving your application. Thank you.
    $23.5-25.5 hourly 60d+ ago
  • Customer Service Representative

    Yellowstone Local 3.9company rating

    Bilingual customer service job in Auburn, WA

    WASHINGTON HVAC SERVICES YOU CAN TRUSTYellowstone Local is proud to represent ALLRED, an industry leader in HVAC services. If you're the type who thrives in a fast-paced environment, enjoys solving problems, and takes pride in being the backbone of a team's success, this is your kind of role. With over 12 years of proven success, ALLRED has built a reputation for exceptional service and an employee-first culture. This isn't just another customer service job; it's your chance to step into a high-impact position where your coordination skills and attention to detail directly influence how smoothly our field operations run. What's in it for You? Pay Range: $18 - $25 per hour Schedule: Full-time with rotating Saturday shifts Benefits: Medical, dental, and vision coverage Career Path: Real advancement opportunities within the HVAC industry Tools for Success: Hands-on training, strong team support, and resources to help you excel Why You'll Love It Here A culture that genuinely values people and encourages teamwork A forward-thinking HVAC operation focused on quality and efficiency Clear opportunities to grow your skills and develop professionally A supportive environment built on trust, reliability, and collaboration Your New Role You'll be a key player in keeping daily operations running smoothly. Your coordination skills will help ensure technicians stay on schedule, parts reach the right locations, and customers feel supported from start to finish. Dispatch HVAC technicians to service locations Source and track OEM parts for ongoing jobs Coordinate deliveries to job sites with designated runners Manage scheduling for repairs and membership maintenance visits Maintain and organize the Membership Database Document project details and service updates with accuracy Location: Auburn, Washington Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. 1-2 years of experience in a call center or customer service role Strong verbal and written communication skills Excellent organizational and multitasking abilities Detail-oriented with a proactive, problem-solving approach Positive attitude and willingness to learn Coachable and adaptable in a fast-paced environment HVAC industry experience or dispatching experience is a strong plus Familiarity with ServiceTitan is a bonus Must be authorized to work in the U.S. Available for a rotating Saturday schedule ALLRED is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
    $18-25 hourly 57d ago
  • Customer Service Representative - Tacoma (Parkland)

    Car Wash Enterprises 3.8company rating

    Bilingual customer service job in Parkland, WA

    Brown Bear Car Wash seeks customer service representatives for our car wash at 13204 Pacific Ave in Parkland . We have full-time and part-time positions available. May be required to work weekends. The starting rate is $21 per hour. Must be 16 years or older. Current availability is from 7:30 AM to 2:00 PM. Benefits may include: Medical/Dental/Vision* 401(k)** Bonuses Accrued Paid Time Off (PTO) Holiday pay on 6 national holidays Tuition reimbursement up to $4,000 Employee wellness program - LifeCare Employee discount program - LifeMart Direct Deposit And of course, free car washes! Key things you should know about Brown Bear Car Wash: We have an active, high-paced work environment. If you like working outdoors, you will love working here! We promote from within. Wherever you start, there are opportunities to grow and advance. We like friendly people. We serve our customers with a big smile and cheerful personality. We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers. We grow and develop both car washes AND people . We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the number-one car wash in Washington. We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards. Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form before starting work. Speak with the manager for details. *After 6 months of employment, averaging 30+ hours per week. **Eligible after 12 months of employment for all team members 18+ years of age.
    $21 hourly Auto-Apply 2d ago
  • Head of Customer Success & Professional Services

    Insight Global

    Bilingual customer service job in Bellevue, WA

    We're hiring for a Head of Customer Success & Professional Services role to support a global leader in Last Mile Technology space. This is a high-impact leadership role responsible for building out, clearly defining and scaling the Customer Success and Professional Services functions. You will drive customer satisfaction, retention, and expansion while ensuring seamless onboarding and implementation for enterprise clients. The role requires a unique blend of strategic leadership, operational rigor, technical expertise, and customer-centric thinking. You will partner cross-functionally with Sales, Product, Engineering, and Marketing to deliver exceptional customer outcomes and revenue growth. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 8+ years in Customer Success and Professional Services leadership roles, supporting SaaS platforms. - Proven track record of driving retention, expansion, and satisfaction in enterprise accounts. - Strong technical aptitude (APIs, integrations, data mapping) and project management skills. - Knowledge of and experience with utilizing AI and ML to enhance products, CS and PS processes, etc. - Exceptional leadership, interpersonal, and relationship-building abilities. Analytical and strategic thinker with data-driven decision-making. - Experience in logistics, Last-Mile, or supply chain operations (e.g., Expeditors, Onfleet, Route4Me, Amazon Last Mile). - Familiarity with a variety of CS and CRM platforms such as Vitally CSM, Salesforce CRM, ZoomInfo, Marketo, etc. - Understanding of logistics terminology (LTL, FTR, micro-fulfillment, route optimization).
    $45k-85k yearly est. 41d ago
  • Customer Service and Sales Agent

    Soutsakhone Soukphaly-Farmers Insurance Agency

    Bilingual customer service job in Tacoma, WA

    Job Description Join a team that cares about our customers and you! Soutsakhone & Oudom Insurance Agency in PUYALLUP, Washington, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Agent. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Mon-Fri Schedule Evenings Off Career Growth Opportunities Flexible Schedule Hands on Training Responsibilities Process and manage policy change requests with accuracy and efficiency, ensuring all client updates are handled promptly in compliance with underwriting and carrier guidelines. Complete Evidence of Insurance (EOI) requests and documentation with precision, maintaining timely and professional communication with clients, mortgagees, and other third parties. Demonstrate a thorough understanding of underwriting, rating methodologies, and compliance regulations, ensuring all activities align with company policies and state/federal insurance laws. Deliver exceptional customer service and support, building strong client relationships through attentive listening, clear communication, and a proactive approach to meeting insurance needs. Conduct regular follow-ups with clients to ensure satisfaction, address inquiries, resolve issues, and identify additional insurance needs that may lead to cross-selling or up-selling opportunities. Serve as a trusted advisor, educating clients on available products, coverage options, and risk management strategies tailored to their personal or commercial needs. Collaborate with internal teams and insurance carriers to streamline processes, troubleshoot policy issues, and provide seamless customer experiences from quote to claim. Requirements Eager to Learn and Grow: Demonstrates a genuine willingness to develop professionally, with an intuitive, resourceful mindset and a coachable attitude that welcomes feedback and guidance. Positive and Energetic Attitude: Approaches each day with enthusiasm, optimism, and a can-do spirit, creating a motivating and supportive environment for both clients and team members. Highly Self-Motivated: A proactive self-starter with a strong sense of urgency and the ability to take initiative without constant direction. Excellent Communication Skills: Strong interpersonal abilities with clear, professional verbal and written communication; able to build rapport quickly and convey information effectively. Professional Phone Etiquette: Comfortable handling both inbound and outbound calls with courtesy, clarity, and professionalism, maintaining the highest standards in every interaction. Customer-Focused Mindset: Committed to delivering exceptional service by understanding client needs, offering personalized solutions, and ensuring a positive experience at every touchpoint. Effective Problem-Solving Abilities: Able to assess situations quickly, identify potential solutions, and take appropriate action to resolve client concerns confidently and efficiently. Open to Entry-Level Candidates: No prior insurance experience required, only a strong desire to learn and grow within a supportive, fast-paced environment.
    $29k-37k yearly est. 23d ago
  • Customer Growth Representative

    Virtualite Business Process Outsourcing Services

    Bilingual customer service job in Seattle, WA

    Job DescriptionAbout Virtualite Virtualite Business Process Outsourcing Services partners with entrepreneurs and growing organizations to streamline operations through virtual support and digital process management solutions. Our focus on reliability, efficiency, and scalable growth allows our clients to operate at a higher level. We are currently seeking a customer growth representative to drive revenue through account expansion, upselling and client development. In This Role: • Manage a portfolio of active client accounts • Identify upsell, cross-sell, and expansion opportunities • Conduct consultative conversations to uncover evolving client needs • Present additional service solutions that align with client goals • Maintain accurate account notes, pipeline updates, and forecasts in CRM tools • Collaborate with onboarding and operations teams to support seamless service delivery We are looking for: • Experience in account management or customer growth is a plus but not required • Strong relationship-building and consultative selling skills • Comfortable managing multiple accounts and ongoing conversations • Goal-oriented, organized, and detail-focused • Strong verbal and written communication skills What we offer: • Competitive base compensation with performance-based incentives • Benefits including medical, dental, vision, 401k, and paid time off • Career growth opportunities within a scaling organization • Ongoing training and leadership support • Collaborative team culture focused on client success Powered by JazzHR jOotuU8BAN
    $45k-68k yearly est. 31d ago
  • Customer Success Representative

    Targeted Talent

    Bilingual customer service job in Seattle, WA

    Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities Advise customers on solution features, configuration options, and system processes and procedures Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications Manage changes to requested solutions, including following the documented change request process for scope and billing management Onboard clients, including creating training material and conducting effective training calls and/or visits with clients Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise Provide proactive outreach at all stages of the customer lifecycle Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels Participate in customer support standby rotations when the regular support team is unavailable Assist, if requested, in the sales process, providing technical sales support Skills you'll need Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management/delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus: previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools What you'll get Competitive wages ESPO (employee stock option program) Medical/dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities
    $45k-68k yearly est. 28d ago
  • Concessions/Customer Service $22.50/hr (Cirque du Soleil Shows)

    The Services Companies

    Bilingual customer service job in Redmond, WA

    Now Hiring extraordinary individuals to work with one of our major clients, Cirque du Soleil in Redmond, WA! Cirque du Soleil is a major Quebec-based organization providing high-quality artistic entertainment. If you're seeking work opportunities in the food & beverage, hospitality, guest services and onsite operations for events, check out the opportunities and come join us. Pay: $22.50 an hour Show Dates: Location: Redmond, WA Show Dates: January 30, 2026 - March 22, 2026 Set Up Dates: January 22, 2026 - January 29, 2026 Schedule: Wednesday through Sunday (availability on these days is mandatory) - **Mandatory to work Saturdays and Sundays ** Primary responsibility Works in assigned concession area; Serves customers and manages cash registers; Prepares and serves food & beverages to customers, as required; Services customers and answers their questions accurately and politely; Ensures the concession area remains clean, stocked, and orderly; Facilitates closing inventory and cleaning duties; Keeps the working environment clean and sweep after the show begins; Performs other duties as required after each selling period; Will help with setup of concession; The ideal candidate will Possess the ability to learn ticketing software and retain a high level of complex information; Be comfortable working in a loud environment; Be calm, motivated, polite and courteous; Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in black shirts, pants and shoes (no logos); Be physically able to stand up for long hours and travel up-and down stairs frequently; Understand customer service and hospitality; Work well with others; Pay attention to the details; Working fast and efficiently under pressure; Have a welcoming and friendly attitude (smile and proper greetings); Know when to get the help of a supervisor; Availability for the whole city duration; Speak English Mandatory - other languages are an asset; Physical Demands: This job may require extended periods of walking, standing, bending, lifting, twisting and kneeling for up to 8 hours. May also lift up to 50lbs. Job Types: Part-time, Full-Time, Temporary Experience: Customer service: 1 year (Required) #Cirque2026 This list of essential functions, other duties, mental and physical demands, requirements, and any licenses are not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed as needed. TSC is an Equal Opportunity Employer. TSC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
    $22.5 hourly 11d ago
  • Customer Service Passenger Care Agent

    Triplenet Technologies

    Bilingual customer service job in Seattle, WA

    Essential duties (i.e. 50% word processing, 30% calendaring; 20% assisting with press releases): 100% Customer service via web form response. Reviewing customer requests, investigating card activity, responding to customer in professional manner. Minimum requirements (i.e. education, experience and/equivalency): Experience in Account Management, financial, Call Center, Customer Service, ORCA helpful Special requirements: Location: Working mostly remotely currently. Will be spending time both remote and in Seattle main offices. Must be able to do both. Length of Assignment: up to 3-6 months Pay: $23.56/hr.
    $23.6 hourly 60d+ ago
  • Customer Success Representative

    Bidadoo 4.2company rating

    Bilingual customer service job in Kent, WA

    Full-time Description bidadoo auctions are the largest business and industrial online auction company on the world's largest marketplace. Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing, Boeing, Genie/Terex, Boeing, JCB, City of Seattle, John Deere Remarketing, etc. Responsibilities include: Customer / Seller Advocate in the Auction Service Center in support of Customer Success Primary liaison go-to person between Field Sales Personnel and field operations personnel other bidadoo departments in support of all Customer Services and Seller Success Responsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customers Manage onboarding of customers and setting-up projects and customers for success - this includes customer welcome, customer engagement and reporting, Pre-auction coordination and calls, project inventory management, problem resolution, etc. Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses Assist with sales analysis/reports Establish relationships with sellers and customer to maintain on-going good communications to exceed customer expectations Assist with appraisal and valuation process: pictures, specifications, data entry, etc. Ability to learn and have intricate knowledge of the company's service offerings, processes, people, and technologies Provide proactive feedback to the team for continuous improvement of the company's seller service offerings, and competitive positioning Assist with agreement compliance: Liens, Titles, Payoffs, Invoices, etc Other duties as assigned in response to the sales team and to create repeat business. Requirements Qualifications Include: 2+ years of experience in a B2B customer service role 1+ years of experience reviewing customer contracts Intermediate experience with Microsoft Office Suite and GSuite CRM experience- Salesforce preferred Sales support experience Collaborative, solution-based attitude Bidadoo is an equal opportunity employer. Salary Description $18.00 - $22.00 per hour
    $18-22 hourly 15d ago
  • Customer Service Agent - SEA

    Alaskaair

    Bilingual customer service job in Seattle, WA

    Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The role of the Customer Service Agent is to create an airline that people love. This is accomplished by engaging guests with care and creating remarkable experiences while assisting with travel needs. As a member of the customer service team at Alaska Airlines, you will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is an individual contributor role and a union represented position. Key Duties Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment. Perform iPad, computer, and paperwork tasks. Perform boarding and gate duties (e.g., drive jetbridge for loading and unloading, make gate announcements, assign seats, rebook guests that miss flights, and assist guests with disabilities including pushing wheelchairs). Assist and de-escalate upset guests to provide a positive travel experience. Assist guests whose bags are missing or damaged (e.g., take baggage claims, provide options for repair or replacement, and help locate missing bags). At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Additional Details Must have an Enhanced ID/Driver's license or valid Passport at time of hire. Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed). Day in the Life To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started. If you are unable to view the video, click this link: *************************************** Job-Specific Experience, Education & Skills Required A minimum of 6 months of customer service or community service experience. Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening). Must be able to approach guests as they walk through the door with a smile and greeting. Typing speed of at least 25 WPM. Ability to consistently lift 50 lbs. Must be able to push/pull 50 lbs. Must be able to bend, stoop, squat, reach, and grasp. Flexibility to work varied shifts at any time in 24-hour period (e.g., weekends, holidays). Ability to participate in paid training for eight (8) consecutive days. Ability to learn and use an iPad and computerized check-in system. Ability to adapt to performing work according to set procedures. Ability to anticipate needs of others in a fast-paced environment. Ability to be flexible and able to adapt to change in a fast-paced work environment. Ability to work with large diverse groups of people. Must have an Enhanced ID/Driver's license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at time of hire. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate USD $20.58/Hr. Total Rewards Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. Apply by 7:00 PM Pacific Time on 2/7/2026 FLSA Status Non-Exempt Employment Type Full-Time Regular/Temporary Regular Requisition Type Frontline Location Seattle - Airport We can recommend jobs specifically for you! Click here to get started.
    $20.6 hourly Auto-Apply 1d ago

Learn more about bilingual customer service jobs

How much does a bilingual customer service earn in Tacoma, WA?

The average bilingual customer service in Tacoma, WA earns between $30,000 and $45,000 annually. This compares to the national average bilingual customer service range of $26,000 to $39,000.

Average bilingual customer service salary in Tacoma, WA

$37,000
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