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Senior Information Technology Manager jobs at Boeing - 996 jobs

  • Fighters Platform Systems Engineering Manager

    Boeing 4.6company rating

    Senior information technology manager job at Boeing

    At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing is hiring a Fighters Platform Systems Engineering Manager to join our team located in Berkeley, MO. The Boeing Company is looking for a Platform Systems Engineering Manager to join the expanding Fighters Platform System organization, leading a team responsible for an air vehicle subsystem on the F-15 Eagle, F/A-18 Super Hornet, and other Air Dominance Platforms. As an Engineering Manager, you will lead the team as it develops new capability through non-recurring engineering as well as supporting production and customer's fleet through sustaining engineering. This position reports to the Fighters Platform Systems organization located in the Air Dominance division of Boeing Defense Systems in Berkeley, MO. Why Join Us? Impactful Work: Be part of a team that plays a crucial role in ensuring the safety and security of our nation. Your work will directly contribute to the development of advanced military capabilities. Innovative Environment: Collaborate with a diverse group of talented professionals who are dedicated to pushing the boundaries of technology and engineering excellence. Career Growth: We are committed to your professional development. Benefit from mentorship opportunities, tuition reimbursement program, and a culture that encourages continuous learning and innovation. Position Responsibilities: Manages and develops employees performing engineering and technical activities. Provides technical management and leads process improvements. Provides oversight and approval of technical approaches, products and processes. Identify training requirements and assure opportunities are available to support the team's development. Helps team execute project and process plans. Work closely with other engineering managers and program managers to identify staffing requirements and execute hiring process to meet demand. Implements policies and procedures. Sets operational goals. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Support reviews for design, analyses, simulations and component / system testing, and presentations to ensure delivery of products that meet or exceed customer requirements and expectations. Support troubleshooting of delivered product operational / service anomalies and incidents. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. This position requires the ability to obtain a US Secret Security Clearance for which the US Government requires US Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Basic Qualifications (Required Skills/Experience): Bachelor of Science degree in Engineering (with a focus in Electrical, Mechanical or Aeronautical), Computer Science, Data Science, Mathematics, Physics, Chemistry 9+ years of work-related experience with a bachelor's or 7+ years of work-related experience with Masters or 4+ years with a PhD 5+ years of experience in an engineering related role. 3+ years of experience in aircraft design/analysis role. Preferred Qualifications (Desired Skills/Experience): Active Secret Clearance 10+ years of full-time aerospace industry experience within air vehicle subsystems engineering. 1+ years of formal management experience. Experience with Project Management and Earned Value Management. Experience in Aircraft Certification. Experience in talent development and talent acquisition, as well as staffing forecasting. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Typical Education/Experience: Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), computer science, engineering data science, mathematics, physics or chemistry (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications. In the USA, ABET accreditation is the preferred, although not required, accreditation standard. Relocation: This position offers relocation based on candidate eligibility. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies . Shift: This position is for 1st shift. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Please note that the salary information shown below is a general guideline only. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: Level Manager: $141,100 - $190,000 Boeing offers the best benefits in Aerospace: Boeing offers a comprehensive benefits package including generous Paid Time Off (PTO), flexible work environment, paid parental leave, 401k matching, extremely generous tuition assistance for earning advanced degrees, and paid medical leave programs. Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Applications for this position will be accepted until Jan. 25, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
    $141.1k-190k yearly Auto-Apply 19h ago
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  • Director of IT Management Solutions - Lead Enterprise Platforms

    Northrop Grumman Corp. (Au 4.7company rating

    Washington, DC jobs

    A leading defense technology company is seeking a Director of IT Management Solutions based in Washington, DC. This role involves strategic leadership, project management, and collaboration with stakeholders to drive IT solutions aligned with business objectives. The ideal candidate will have significant experience in IT management and project leadership, fostering a culture of innovation among a diverse team. The position offers flexibility to work virtually, with a preferred location near company facilities. Competitive salary range of $197,500 to $296,300 is provided, along with comprehensive benefits. #J-18808-Ljbffr
    $197.5k-296.3k yearly 3d ago
  • Director IT Management Solutions 1

    Northrop Grumman Corp. (Au 4.7company rating

    Washington, DC jobs

    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. The Chief Information and Digital Office (CIDO) Enterprise Platforms and Applications organization is seeking a highly qualified Director of IT Management Solutions. The ideal candidate will demonstrate exceptional leadership, possess a deep understanding of both IT solutions and the function they represent: IT Management. They will have a proven track record in managing projects, developing talent, and driving value for the business. This role has the ability to be 100% virtual. However, being located near a major Northrop Grumman facility for stakeholder and team engagement is a plus. Key Responsibilities Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to identify needs, gather requirements, and promote IT solutions that drive value. Serve as the CIDO Corporate Function Point of Contact for the business function they represent. Strategic Leadership: Develop and implement strategies that align IT solutions with business objectives and enhance departmental performance. Program/Project Management: Lead an IT solutions portfolio of ~$28M annually. Oversee the planning, execution, and delivery of enterprise platforms and applications, ensuring they meet the established goals and deadlines. Team Management: Lead, mentor, and develop a diverse team of IT professionals located across the U.S., fostering a culture of innovation and continuous improvement. Technology Oversight: Evaluate and optimize IT solutions, ensuring that they are aligned with industry standards and best practices. Basic Qualifications Must have at minimum a Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related STEM field with 14 years of relevant experience OR a Masters Degree in a STEM field with 12 years of relevant experience. Must have a minimum of 5 years proven experience in management (scope, budget, and schedule) of technical projects. Must have knowledge of the IT Management area of the business Strong understanding of technology trends, enterprise applications, and project management methodologies. Exceptional communication, negotiation, and interpersonal skills for effective collaboration with internal and external stakeholders. Demonstrated ability to lead and inspire teams in a fast-paced and dynamic environment. Must be able to travel up to 25% of the time. Preferred Qualifications Master's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field. Proven expertise (10 years or more) in IT management. Located near a major Northrop Grumman facility. Primary Level Salary Range: $197,500.00 - $296,300.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. #J-18808-Ljbffr
    $197.5k-296.3k yearly 3d ago
  • Senior Manager, Smart Manufacturing Systems (Aerospace)

    Northrop Grumman Corp. (Au 4.7company rating

    San Diego, CA jobs

    A leading aerospace company located in California is seeking a Manager of Manufacturing Systems Engineering. This role involves leading production approaches and developing strategies for high-rate manufacturing. Ideal candidates will have significant experience in aerospace, systems engineering, and a strong leadership background. The position offers a competitive salary ranging from $187,000 to $280,600 annually. #J-18808-Ljbffr
    $187k-280.6k yearly 2d ago
  • Manager Manufacturing Systems Engineering 3

    Northrop Grumman Corp. (Au 4.7company rating

    San Diego, CA jobs

    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Aeronautics Systems has an opening for a Manager Manufacturing Systems Engineering 3 This leadership role is located in Palmdale, CA but can be located in San Diego, CA or El Segundo, CA with travel expectations. The Manager Manufacturing Systems Engineering 3 will have the responsibility of providing organizational and technical leadership and direction across the Autonomous Collaborative Platform (ACP) portfolio. This position involves leading production approaches for intelligent manufacturing, flexible facilities, and low‑cost high‑rate manufacturing, which will include the following responsibilities: Key Responsibilities Drive the evolution of production facilities with integrated digital thread, artificial intelligence, automation, and flexible configurations. Lead evaluation and implementation of enabling production technologies, including but not limited to composites fabrication, assembly, automation, inspection, direct part manufacturing, LO technologies, as well as digital capabilities. Work with consultants, strategic partners, universities and technical consortiums to evaluate developing technologies/approaches for manufacturing air vehicles affordably and in high quantity. Provide guidance regarding design concepts, TRL/MRL maturity, and specification requirements to best utilize resources and develop affordable manufacturing solutions. Collaborate with all ACP teams to influence product definition and assembly strategy implementing Design for Manufacturing, or “designing what we build.” Includes pushing for additive manufacturing, unitized composites, other emerging lower cost processes. Solve technical challenges with creative solutions in fast‑paced, resource‑limited manufacturing environments. Develop and refine manufacturing strategies for low‑cost high‑rate production for air vehicles, with a critical focus on safety, efficiency, cost, and quality at scale. Understand and integrate novel tooling, fabrication, and assembly solutions for production. Champion modular, flexible tooling and lean, highly repeatable or adaptable production processes. Design production layouts/production factory to support flexible cell‑based or continuous flow manufacturing. Collaborate with other emerging programs to evaluate multiple ACP product line potentially mixed with other product lines. Create detailed ramp‑up plans including labor, equipment, facilities, and supplier readiness. Develop full understanding of capital investment requirements and timing. Develop manufacturing processes and digital strategies that provide detailed intuitive work instructions to mechanics in their work environment, reducing needs for training and ability to rapidly respond to production surge requirements. Develop hiring, staffing and training plan associated with the new techniques and integrate within operations functions and locations. Establish and lead a strategic vision for scalable, cost‑effective production aligned with business goals for rapid implementation. Develop comprehensive production solutions encompassing business development, digital thread, and data. Evaluate alternatives, create and execute roadmaps, and conduct gap analyses. Champion deployment and adoption of low‑cost high‑rate manufacturing across global production, engineering, and operations teams. Monitor industry trends, competitor advancements, and global manufacturing capabilities to build and maintain technological and cost advantage. We offer flexible work arrangements, 9/80 work schedule with every other Friday off, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. We are looking for self‑motivated, proactive, and goal‑oriented people to help us grow our services and become even better at what we do. Our leaders at Northrop Grumman live our values daily and encourage our teams to do the same. We do the right thing: Upholding the highest ethical standards and facilitating a safe and respectful environment that attracts, retains, and inspires a diverse and engaged team. We do what we promise: Holding yourself and others accountable to meet predictable and balanced results. We commit to shared success: Operating as OneNG and removing barriers for our teams. We pioneer: Setting a vision that shapes the future and inspires others. Basic Qualifications Must have a Bachelor's Degree (STEM) AND 8 years of related professional/military experience in aviation, systems engineering, aerospace or manufacturing/production OR a Master's Degree (STEM) AND 6 years of related professional/military experience in aviation, systems engineering, aerospace or manufacturing/production. Minimum 6 years of experience leading the performance of tasks on schedule, at cost and achieving all requirements as either a project lead, integrated program team lead or manufacturing manager. Minimum 6 years of demonstrated success leading teams and/or organizations to achieve goals. Must have an active DoD Secret security clearance (US Citizenship required) as well as the ability to obtain and maintain Program Special Access. Ability to travel 20‑35% of the time. Preferred Qualifications Experience working with Integrated Product Teams (IPTs), cross‑functional stakeholders, and various customers such as Air Force and Navy. Prior experience operating in a dynamic environment of early development, low‑rate initial production and transition to high delivery rates. Prior experience working in low‑cost high‑rate manufacturing environments, whether automotive or aerospace, is highly desired. Proposal experience, and experience in other early phases of program lifecycle. Strong background in technology research portfolio management and demonstrated advancement of TRL / MRL and familiarity with DoD MRL Deskbook and Manufacturing Readiness Assessment (MRA) process. Excellent risk identification and mitigation skillsets in the development of aerospace technologies. Experience in “Design for Manufacturing” methodologies. Experience developing flexible factories and driving rapid technology implementation. Experience developing and deploying artificial intelligence tools for production environments. Experience developing and deploying digital thread/twin, or other data integration and prescriptive tools. Experience developing and deploying automation. Experience with composites unitization, bonded composite assemblies and determinant assembly techniques. Primary Level Salary Range $187,000.00 - $280,600.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, company paid holidays and paid time off (PTO) for vacation and/or personal business. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. #J-18808-Ljbffr
    $187k-280.6k yearly 2d ago
  • Collections System Project Manager - Hoboken, NJ

    Jacobs Engineering Group Inc. 4.6company rating

    Hoboken, NJ jobs

    At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you'll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them- people. As a Collections System Project Manager, you'll join a collaborative team ensuring that our clients can deliver their services uninterrupted. Based in Hoboken, New Jersey, you'll have the opportunity to manage the operation and maintenance of the collection system, and all essential components as outlined in the contract. Essential Duties and Responsibilities Plans, coordinates, and directs the maintenance, operations, and repair of wastewater collection systems including pump stations, solids and floatable facilities, sewer and catch basin cleaning, vehicles, and other components associated with our system. Familiar with operations of a combined sewer system, managing combined sewer overflows (CSO's), and reporting to NJDEP. Supervises field and shop operations, and coordinates field work with other departments. Supervises the maintenance of work records and certifies field repair logs, if needed. Manages the CMMS system to ensure work is completed on time, and maintenance activities are properly documented. Prepares comprehensive progress and work reports and time and cost reports as required. Consults with subordinates on matters of workloads, requests, records and reports, and priority assignments. Develops work programs and budget estimates for the department. Plans, assigns, supervises, and evaluates the work of staff; assists with the hiring and training of new employees. Requisitions material, tools, equipment, and contractors, as needed, for the operation, maintenance, and repair of the collection facilities; supervises and directs contractors and crews; reviews and approves invoices for payment. Establishes safety precautions against occupational hazards. Understands traffic control measures for field work. Receives and investigates complaints and requests from the public regarding sewer service. Diagnoses operating problems and directs effective corrective procedures. Performs related work and other duties as required. Performs inspections of storm water detention systems and FOG systems (Fats Oils, and Grease). Performs emergency response duties as necessary, which also includes communications with customers and the public agencies. Familiar with CCTV inspections and reporting, and sewer improvement projects. Working Conditions Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees. This position will spend a substantial amount of time performing safety sensitive labor or services. Bring your team-focus, adaptability, and commitment to excellence, and we'll help you grow what drives you - and deliver the world's most challenging Operations Management projects, together. Here's What You'll Need High school diploma or GED. Level 4 NJDEP Wastewater Collections System Operator License, or ability to obtain the level 4 license within 1 year. 7 to 10 years of experience in the construction, maintenance and operation of collections systems. Ideally, Here's What You Will Also Have Excellent ability to multi-task, provide timely responses, and coordinate field work. PACP Certification or ability to obtain the certification within 1 year. Understanding of ArcGIS and data management. Basic electrical/mechanical knowledge involved in working on pump, motors, pump station controls, SCADA, and other equipment such as high velocity sewer cleaning equipment, power rodding, or other equipment used in removing debris from sewer pipe, and related equipment including line cleaning, TV inspection, and vactor truck and clam truck operation. Knowledge of safe work practices, supervisory training, principles of budget preparation and expenditure control and federal and state laws as they pertain to the water/wastewater industry. Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, one floating holiday, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock. The base salary range for this position is $130,000.00 to $150,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on November 13, 2025. This position will be open for at least 3 days. Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role. Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support. #J-18808-Ljbffr
    $130k-150k yearly 6d ago
  • Collections Systems Project Manager - Lead Wastewater Ops

    Jacobs Engineering Group Inc. 4.6company rating

    Hoboken, NJ jobs

    A global engineering firm in Hoboken, NJ, is seeking a Collections System Project Manager to oversee wastewater collection operations. The role requires managing maintenance, ensuring safety, and supervising staff. Ideal candidates will have at least 7 years of experience, a high school diploma, and a Level 4 NJDEP license, with competitive salary packaging including health benefits and unlimited paid time off. #J-18808-Ljbffr
    $84k-128k yearly est. 6d ago
  • Engagement Manager - AI Agents

    Zoomcar 4.2company rating

    Redwood City, CA jobs

    About Us Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise‑grade governance to execute end‑to‑end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. Why Join Us As an Engagement Manager for AI Agent deployments, you'll own how we implement VoiceAI and ChatAI for our enterprise customers - from strategy through execution. Your job is to make every deployment smooth, high‑impact, and set up for long‑term success. This role blends program leadership, customer strategy, and value realization. You'll guide complex rollouts, coordinate across multiple teams, manage risks, and ensure every launch delivers clear, measurable outcomes. What you'll be doing Lead End-to-End AI Agent Delivery: Own AI Agent deployments from kickoff → design → build → testing → go‑live → hypercare → optimization. Conduct business and technical discovery to deeply understand customer workflows, KPIs, and success criteria. Orchestrate a Cross-Functional Delivery Pod: Lead a matrixed delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers. Coordinate with Engineering on feature gaps, technical escalations, and roadmap alignment. Drive Customer Outcomes & Long-Term Success: Own the success of multi‑phase AI transformation programs. Post-go live, act as the customer's primary AI Agent program lead - running QBRs, tracking KPIs, and driving continuous value. Establish Scalable Processes & Governance: Create and refine playbooks, delivery templates, evaluation frameworks, UAT processes, hypercare models, and best practices Ensure compliance with testing, evaluation frameworks, UAT processes, and deployment checklists. Manage timelines, deliverables, documentation, and cross‑functional dependencies for multiple concurrent customer programs. Customer Enablement & Training: Guide customers through operational readiness, change management, and best practices for scaling AI within their contact centers. Be the Face of AI Strategy for Enterprise Customers: Present confidently to frontline leaders, IT executives, and C‑suite stakeholders. Translate complex AI/technical concepts into business outcomes and guide customers through AI maturity and transformation journeys. What you'll bring to the role 5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, CX, digital transformation, or contact center domains preferred) Proven success leading complex enterprise implementations with cross‑functional and executive stakeholders. Strong understanding of contact center KPIs like containment, AHT, CSAT, NPS, and how they influence AI Agent projects. Comfort leading customer‑facing discussions - from deep technical troubleshooting to weekly project demos. Demonstrated ability to manage multiple projects simultaneously in fast‑paced, evolving environments. Excellent communication, training, documentation, and relationship‑building skills. Bonus points for: Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms. Hands‑on experience to CCaaS platforms (Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center). Perks & Benefits Competitive compensation including equity Excellent medical, dental, and vision insurance options Flexible time off 10 Company holidays + Winter Break and up to 16‑weeks of parental leave 401K plan Quarterly Lifestyle Spend Monthly Mobile + Internet Stipend Pre‑tax Commuter Benefits Salary Range The base salary compensation range targeted for this full‑time position is $133,000-$149,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non‑traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit *************** #LI- Redwood City, CA (Hybrid) #J-18808-Ljbffr
    $133k-149k yearly 6d ago
  • Learning Technology Manager | LMS

    Onpoint Search Consultants 4.2company rating

    Los Angeles, CA jobs

    What you will find ... hybrid on-site 1 day/week exceptional benefits (pension plan options) top ranked hospital in the U.S. What you will do ... manage 2 direct reports (LMS Admin & LMS Coordinator) lead design of Learning Management System (LMS) assist with migration from HealthStream to Oracle LMS ensure LMS governance & compliance in a hospital setting improve LMS operational efficiency & user engagement liaison with HR & stakeholder leadership Wish list ... 8+ years' experience in Learning Management System (LMS) 3+ years in Cloud LMS platforms learning tools & design standards (SCORM) REQUIRED: hospital or healthcare IT setting REQUIRED: Bachelor's degree
    $122k-186k yearly est. 3d ago
  • Project Manager - Dock & Door

    Crown Equipment Corporation 4.8company rating

    New Bremen, OH jobs

    Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Project Manager - Aftermarket Responsibilities Project Planning and Management Manage project activities related to aftermarket business. Develop project definition, specifications, project plans and guidelines. Set, define, and communicate project goals in accordance with the tactical/strategic plan and follow up to see that they are met. Develop plans for project implementation, including defining and managing resources to meet schedules, for multiple concurrent projects. Monitor metrics and schedules during projects. Communication and Leadership Develop and communicate project information to various levels of Company management as required. Provide leadership and coaching of cross functional teams while collaborating with other department managers. Coordinate efforts among the various cross-functional groups to resolve issues, task priority and resource utilization. Communicate performance of project team regularly by written and/or oral presentation. Reporting, Process Documentation, Miscellaneous Report and escalate issues that could impact timeline or scope of project to management. Carry out corporate administrative policies and directives for all assigned personnel. Perform other duties as assigned. Product Championing Champion product causes to assure that product solutions are the best possible, based on scope of project. Champion and initiate new ideas and/or development activities which are not currently being considered. Minimum Qualifications 5 to 7 years related experience Bachelor degree (Business) Non-degree considered if 12+ years of related experience along with a high school diploma or GED Occasional Travel & Overnight stays (0-5%) Preferred Qualifications Experience with SAP ERP System, Microsoft Excel, Word, PowerPoint, and Adobe Workfront. Demonstrated ability to coordinate cross functional work teams toward project completion. Demonstrated effective leadership and analytical skills. Excellent written and verbal communication skills as well as interpersonal, organizational, analytical and presentation skills. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities
    $82k-108k yearly est. 19h ago
  • Project Manager - Private Brands

    Crown Equipment Corporation 4.8company rating

    New Bremen, OH jobs

    Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Job Posting External Responsibilities Project Planning and Management Manage project activities related to aftermarket business. Develop project definition, specifications, project plans and guidelines. Set, define, and communicate project goals in accordance with the tactical/strategic plan and follow up to see that they are met. Develop plans for project implementation, including defining and managing resources to meet schedules, for multiple concurrent projects. Monitor metrics and schedules during projects. Communication and Leadership Develop and communicate project information to various levels of Company management as required. Provide leadership and coaching of cross functional teams while collaborating with other department managers. Coordinate efforts among the various cross-functional groups to resolve issues, task priority and resource utilization. Communicate performance of project team regularly by written and/or oral presentation. Reporting, Process Documentation, Miscellaneous Report and escalate issues that could impact timeline or scope of project to management. Monitor metrics and schedules during projects. Carry out corporate administrative policies and directives for all assigned personnel. Manage day to day activities for project support. Perform other duties as assigned. Product Championing Champion product causes to assure that product solutions are the best possible, based on scope of project. Champion and initiate new ideas and/or development activities which are not currently being considered. Minimum Qualifications 5 to 7 years related experience Bachelor degree (Business, Education, Engineering, or Computer Science) Non-degree considered if 12+ years of related experience along with a high school diploma or GED Preferred Qualifications Experience with SAP ERP System, Microsoft Excel, Word, PowerPoint, and Adobe Workfront. Knowledge of PMO methodology, processes and documentation. Demonstrated ability to coordinate cross functional work teams toward project completion. Demonstrated effective leadership and analytical skills. Excellent written and verbal communication skills as well as interpersonal, organizational, analytical and presentation skills. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities
    $82k-108k yearly est. 5d ago
  • Senior Project Manager

    G&E Partners 4.8company rating

    Philadelphia, PA jobs

    G&E Partners are partnered with a premier heavy civil contractor supporting public and private infrastructure projects across the Greater Philadelphia Region. One of PA's largest players, known for delivering complex projects safely, on schedule, and within budget, whilst fostering a team-oriented, professional culture with a strong focus on growth, training, and career advancement. My client are in a exciting growth phase expanding into all corners of Greater Philadelphia and the Tri-State, seeking a Construction Leader to help with this growth. The Role My client is seeking an experienced Senior Project Manager to lead heavy civil construction projects from start to finish. You will manage project teams, budgets, schedules, subcontractors, and client relationships to ensure projects are delivered safely, efficiently, and with the highest quality standards. Projects typically include bridges, roadways, site civil, and other public infrastructure ranging from $50m to $200m+. Key Responsibilities: Lead project execution working closely with Superintendents, Project Managers, Clients and Executives. Analyze project plans, specifications, and funding to establish scope, staffing, and schedule Prepare and review estimates, budgets, and change orders Coordinate and supervise subcontractors and on-site project teams Maintain strong client relationships and serve as primary point of contact for project communication Ensure projects are completed on time, within budget, and meet quality standards Mentor and guide junior project staff; foster a collaborative and safety-focused work environment Qualifications Bachelor's degree in Civil Engineering or related field Minimum 5 years heavy civil construction experience in the Greater Philadelphia region 10+ years of heavy civil project management experience OSHA and/or other safety certifications Experience with public and private infrastructure projects Compensation & Benefits Competitive salary based on experience 100% company-paid health benefits 401(k) savings and investment plan Company vehicle, gas/toll card PTO and National Holidays Tuition reimbursement for approved programs Comprehensive training, manufacturer programs, and on-the-job mentorship
    $108k-142k yearly est. 2d ago
  • Project Manager

    Belcan 4.6company rating

    Normal, IL jobs

    Job Title: IT Project Manager Duration: 5 Months Qualifications * Bachelor's degree in Computer Science, Electrical Engineering, Systems Engineering, or equivalent practical experience. * Experience partnering with General Contractors and Facilities during construction implementations for manufacturing buildings, data center build-outs or expansions related to manufacturing support. * Experience and knowledge of structured cabling, division 27 standards, AV standards, and telecom/construction drawings for both office and industrial environments. * 8+ years of experience managing complex, cross-functional IT infrastructure projects and programs, specifically within a manufacturing or industrial sector. * Proven experience leading large-scale infrastructure implementations involving integration between plant floor systems (OT) and enterprise IT. * Demonstrated experience leading the implementation and refreshes of enterprise network solutions (e.g., Multi-site connectivity, Factory LAN/WLAN, DHCP, DNS). * Demonstrated experience leading the implementation and refreshes of enterprise server, data, and backup solutions (e.g., Data Centers, NAS, Backup, DR, Server Patching within controlled manufacturing environments, Active Directory, Server OS Upgrades). * Deep understanding of cloud computing principles, migration strategies, and deployment experience in at least one major provider (AWS, Azure and GCP). * Demonstrated experience in project management tools such as Smartsheet, Jira, Google Suite tools. - The core experience will remain in IT construction background and deep Network experience.
    $68k-85k yearly est. 3d ago
  • IT Network Operations Manager

    Waymo 3.3company rating

    San Francisco, CA jobs

    Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver-to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Network Operations team is the backbone of Waymo's connectivity, ensuring the operational health of wired, wireless, and fleet networks globally. We are the bridge between reliability and innovation. In this hybrid role, you will report to Head of Networking and IT Infrastructure You will: * Build and Lead: Recruit, hire, mentor, and manage a high-performing Network Operations team, conducting performance reviews and career planning to ensure operational excellence. * Manage Strategy & Vendors: Own strategic relationships with external connectivity partners, managing contract renewals, SLA enforcement, QBRs, and forecasting for OpEx/CapEx. * Drive Incident Management: Evolve the Incident Management process from simple ticket ownership to comprehensive post-incident reviews (PIRs) that prevent recurrence. * Oversee Operational Execution: Serve as the final technical escalation point (Tier 3) for the NOC and oversee the lifecycle of network service requests and delivery. * Ensure Network Health: Diagnose root causes of network events and audit monitoring dashboards to ensure predictive alerting is functioning correctly. * Guide Deployment & Automation: Validate new networking projects (MOPs), ensure seamless transition to support, and guide the team's transition from manual configurations to automated network operations. You have: * Experience & Education: B.S. in Computer Engineering/Electrical Engineering (or equivalent) with 7+ years in network operations/engineering and 2+ years in a management or team lead role. * Team Building: A proven track record of recruiting, hiring, and building technical teams in a fast-paced environment. * Operational Excellence: Experience managing and delivering strategic networks with high availability requirements for critical infrastructure. * Technical Proficiency: Strong knowledge of configuring network devices via CLI (console/SSH) and cloud-hosted portals, with practical experience in BGP peering and complex routing. * Process Management: Experience creating documentation, runbooks, and configuration management standards. * Soft Skills: Strong interpersonal and communication skills to effectively engage with both technical engineers and business stakeholders. We prefer: * Network Automation: Experience with tools like Ansible, Python, or Terraform to streamline operations * High-Bandwidth Ops: Experience managing high-performance networks supporting large-scale data ingress/egress (e.g., fleet data offloading). Travel requirements: * Ability to travel to domestic and international locations as required for site support or team alignment. ((Remote jobs only - Please note that Waymo may not be able to employ remotely in all locations. Please speak with your recruiter about your preferred location for remote work when you begin the interview process.)) The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $196,000-$248,000 USD We appreciate your interest in Waymo. Waymo is proud to be an equal opportunity employer, committed to creating a culture of belonging and maintaining a supportive workplace for all employees. We welcome applicants of all backgrounds, and employment decisions are based on a candidate's qualifications, experience, and alignment with job requirements and business needs. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, family status, pregnancy, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to making sure our hiring process is accessible for all candidates. If you need assistance applying for a role or participating in the interview process due to a disability, please let the recruiting team know or email *********************************. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)
    $196k-248k yearly 11d ago
  • Fire Alarm Project Manager

    Level Up Partners 3.9company rating

    San Francisco, CA jobs

    With a commitment to innovation and excellence, we are seeking a highly skilled and motivated Commercial Fire Alarm Project Manager or Project Executive to join our dynamic team. What We Offer: - Competitive salary and performance-based bonuses. - Comprehensive benefits package, including health, dental, and retirement plans. - Opportunities for professional development and career advancement. - A supportive and collaborative work environment. Job Overview: As a Commercial Fire Alarm Project Manager/Project Executive, you will be responsible for overseeing the planning, execution, and completion of fire alarm projects within the construction industry. Your role will involve managing project timelines, budgets, and resources while ensuring compliance with local codes and regulations. You will collaborate with a diverse team of engineers, contractors, and stakeholders to deliver high-quality fire alarm systems that meet our clients' needs. Key Responsibilities: - Lead the planning and execution of fire alarm projects from inception to completion, ensuring adherence to project timelines and budgets. - Coordinate with architects, contractors, and clients to define project requirements and specifications. - Conduct site visits to assess project progress, manage on-site teams, and ensure compliance with safety standards. - Develop and maintain project documentation, including schedules, budgets, and progress reports. - Identify potential risks and implement mitigation strategies to ensure project success. - Collaborate with engineering teams to review designs and ensure compliance with industry standards and regulations. - Manage procurement of materials and subcontractors, ensuring quality and timely delivery. - Foster strong relationships with clients, providing exceptional customer service and addressing any concerns or issues that arise. - Stay current with industry trends, technologies, and regulations to ensure best practices are followed. Skills: Qualifications: - Bachelor's degree in Construction Management, Engineering, or a related field preferred. - 5+ years of experience in project management within the fire alarm or construction industry. - Strong knowledge of fire alarm systems, codes, and regulations (NFPA, local fire codes). - Proven track record of successfully managing complex projects, including budgeting and scheduling. - Excellent communication, leadership, and interpersonal skills. - Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously. - Proficiency in project management software and Microsoft Office Suite. - PMP certification or equivalent is a plus.
    $83k-127k yearly est. 19h ago
  • Application Services Manager

    URM Stores Inc. 4.3company rating

    Spokane, WA jobs

    Job DescriptionDescription: URM Stores, Inc. is seeking an experienced Application Services Manager to provide strategic leadership for the modernization, optimization, and operational excellence of our enterprise application ecosystem. This portfolio spans distribution, logistics, retail systems, e-commerce, and data management platforms. At URM, technology is central to our cooperative's continued success. As the Application Services Manager, you will play a key role in shaping the future of independent grocery retail across the Inland Northwest-driving efficiency, resilience, and innovation throughout our end-to-end supply chain. The Application Services Manager is responsible for defining and executing the strategy, delivery, support, and continuous improvement of the organization's business applications. This role oversees application development, system integration, maintenance, and vendor partnerships, ensuring solutions are secure, reliable, scalable, and aligned with business objectives. Acting as a trusted liaison between IT and business stakeholders, the manager ensures technology initiatives effectively support operational needs and enable sustainable growth. Key Responsibilities: Strategic Leadership Develop and maintain the application services roadmap aligned with business and IT strategy. Lead, mentor, and manage application analysts, developers, and support staff. Establish and enforce best practices for application lifecycle management, including development, configuration, testing, and deployment. Drive modernization initiatives such as cloud adoption, process automation, and legacy system upgrades. Retail & Distribution Applications Oversight Oversee the performance, evolution, and integration of retail systems (POS, pricing and promotions, loyalty, e-commerce, inventory management) and distribution technologies (Warehouse Management Systems, Transportation Management Systems, logistics automation). Ensure consistent, reliable technology performance across store and warehouse environments, minimizing downtime and ensuring 24/7 availability. Application Management Oversee the delivery, configuration, and support of enterprise applications (e.g., ERP, CRM, HRIS, financial systems, and operational systems). Manage application performance, uptime, and service-level agreements (SLAs). Ensure high-quality application releases through version control, testing, and change management processes. Collaborate with business stakeholders to gather requirements and translate them into technical solutions. Support & Operations Direct day-to-day operations for the application support team, ensuring timely incident resolution and service requests. Implement IT service management (ITSM) best practices, particularly related to incident, problem, and change management. Maintain technical documentation, runbooks, and knowledge bases. Vendor & Project Management Oversee relationships with application vendors, consultants, and managed service providers. Evaluate and select third-party solutions, negotiate contracts, and manage renewals. Serve as project manager or sponsor for application-related initiatives, ensuring they are delivered on time, within scope, and within budget. Security & Compliance Ensure applications adhere to cybersecurity standards, data governance policies, and regulatory requirements (e.g., PCI, HIPAA, SOX). Support audits and implement necessary controls and remediation's. Essential Qualifications: Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience). 5-10+ years of experience managing or supporting enterprise applications. Experience leading technical teams in application development or support. Strong understanding of SDLC, Agile methodologies, and ITSM frameworks (e.g., ITIL). Proven ability to collaborate with cross-functional teams and translate business needs into technical solutions. Excellent communication, leadership, and problem-solving skills. Ideal Experience Experience with cloud platforms (e.g., Azure, AWS, SaaS enterprise applications). Hands-on experience with ERP, CRM, or industry-specific applications relevant to your organization. Experience with Point-of-Sale systems and applications running on IBMi. ITIL certification. Core Competencies: Strategic thinking Team leadership and coaching Technical proficiency Vendor and contract management Customer service orientation Analytical and troubleshooting skills Change management Communication and interpersonal skills A Legacy of Local Impact Since 1921For over a century, URM has been the powerhouse behind independent grocers, operating as a proud retailer-owned cooperative. Our mission? To fuel the success of local, community-focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top-quality merchandise. What sets us apart? Our unique cooperative model means our Member-Owners aren't just customers-they're shareholders. We reinvest in their success by returning net earnings from Patronage Department activities as patronage dividends. Today, URM has grown into a billion-dollar enterprise, employing more than 3,000 dedicated team members across URM and our thriving subsidiaries-Rosauers Supermarkets and Peirone Produce. And we're just getting started. We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package: An employee's pay position within the salary range will be based on several factors including, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. Salary range $100,000 - $125,000 annually DOE plus so much more! Insurance Benefits - So that our non-union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee's dependents! 401k Retirement Plan with an amazing Company match up to 9% of your annual salary! Subsidized Life Insurance for employees and great rates for the employee's family. Company paid Long-Term Disability insurance. Short-Term Disability and Cancer Insurance available. Life Flight Insurance at Special Rate. Great vacation plan! Six Paid Holidays and four Paid Personal Holidays. Paid Sick Days. Paid Volunteer Service Day! Get paid to volunteer at your favorite non-profit! Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families! Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts! We also offer an Amazing Employee Discount Program at our Company-owned Grocery Stores!!!! URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law. We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices. Please note: All selected candidates must successfully pass a pre-employment drug screening, as URM maintains a drug-free workplace. Requirements:
    $100k-125k yearly 30d ago
  • Application Services Manager

    URM Stores 4.3company rating

    Spokane, WA jobs

    Full-time Description URM Stores, Inc. is seeking an experienced Application Services Manager to provide strategic leadership for the modernization, optimization, and operational excellence of our enterprise application ecosystem. This portfolio spans distribution, logistics, retail systems, e-commerce, and data management platforms. At URM, technology is central to our cooperative's continued success. As the Application Services Manager, you will play a key role in shaping the future of independent grocery retail across the Inland Northwest-driving efficiency, resilience, and innovation throughout our end-to-end supply chain. The Application Services Manager is responsible for defining and executing the strategy, delivery, support, and continuous improvement of the organization's business applications. This role oversees application development, system integration, maintenance, and vendor partnerships, ensuring solutions are secure, reliable, scalable, and aligned with business objectives. Acting as a trusted liaison between IT and business stakeholders, the manager ensures technology initiatives effectively support operational needs and enable sustainable growth. Key Responsibilities: Strategic Leadership Develop and maintain the application services roadmap aligned with business and IT strategy. Lead, mentor, and manage application analysts, developers, and support staff. Establish and enforce best practices for application lifecycle management, including development, configuration, testing, and deployment. Drive modernization initiatives such as cloud adoption, process automation, and legacy system upgrades. Retail & Distribution Applications Oversight Oversee the performance, evolution, and integration of retail systems (POS, pricing and promotions, loyalty, e-commerce, inventory management) and distribution technologies (Warehouse Management Systems, Transportation Management Systems, logistics automation). Ensure consistent, reliable technology performance across store and warehouse environments, minimizing downtime and ensuring 24/7 availability. Application Management Oversee the delivery, configuration, and support of enterprise applications (e.g., ERP, CRM, HRIS, financial systems, and operational systems). Manage application performance, uptime, and service-level agreements (SLAs). Ensure high-quality application releases through version control, testing, and change management processes. Collaborate with business stakeholders to gather requirements and translate them into technical solutions. Support & Operations Direct day-to-day operations for the application support team, ensuring timely incident resolution and service requests. Implement IT service management (ITSM) best practices, particularly related to incident, problem, and change management. Maintain technical documentation, runbooks, and knowledge bases. Vendor & Project Management Oversee relationships with application vendors, consultants, and managed service providers. Evaluate and select third-party solutions, negotiate contracts, and manage renewals. Serve as project manager or sponsor for application-related initiatives, ensuring they are delivered on time, within scope, and within budget. Security & Compliance Ensure applications adhere to cybersecurity standards, data governance policies, and regulatory requirements (e.g., PCI, HIPAA, SOX). Support audits and implement necessary controls and remediation's. Essential Qualifications: Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience). 5-10+ years of experience managing or supporting enterprise applications. Experience leading technical teams in application development or support. Strong understanding of SDLC, Agile methodologies, and ITSM frameworks (e.g., ITIL). Proven ability to collaborate with cross-functional teams and translate business needs into technical solutions. Excellent communication, leadership, and problem-solving skills. Ideal Experience Experience with cloud platforms (e.g., Azure, AWS, SaaS enterprise applications). Hands-on experience with ERP, CRM, or industry-specific applications relevant to your organization. Experience with Point-of-Sale systems and applications running on IBMi. ITIL certification. Core Competencies: Strategic thinking Team leadership and coaching Technical proficiency Vendor and contract management Customer service orientation Analytical and troubleshooting skills Change management Communication and interpersonal skills A Legacy of Local Impact Since 1921For over a century, URM has been the powerhouse behind independent grocers, operating as a proud retailer-owned cooperative. Our mission? To fuel the success of local, community-focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top-quality merchandise. What sets us apart? Our unique cooperative model means our Member-Owners aren't just customers-they're shareholders. We reinvest in their success by returning net earnings from Patronage Department activities as patronage dividends. Today, URM has grown into a billion-dollar enterprise, employing more than 3,000 dedicated team members across URM and our thriving subsidiaries-Rosauers Supermarkets and Peirone Produce. And we're just getting started. We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package: An employee's pay position within the salary range will be based on several factors including, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. Salary range $100,000 - $125,000 annually DOE plus so much more! Insurance Benefits - So that our non-union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee's dependents! 401k Retirement Plan with an amazing Company match up to 9% of your annual salary! Subsidized Life Insurance for employees and great rates for the employee's family. Company paid Long-Term Disability insurance. Short-Term Disability and Cancer Insurance available. Life Flight Insurance at Special Rate. Great vacation plan! Six Paid Holidays and four Paid Personal Holidays. Paid Sick Days. Paid Volunteer Service Day! Get paid to volunteer at your favorite non-profit! Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families! Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts! We also offer an Amazing Employee Discount Program at our Company-owned Grocery Stores!!!! URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law. We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices. Please note: All selected candidates must successfully pass a pre-employment drug screening, as URM maintains a drug-free workplace. Salary Description Salary range $100,000 - $125,000 annually DOE
    $100k-125k yearly 31d ago
  • Director of Technical Service & Training

    Marine 4.3company rating

    Pompano Beach, FL jobs

    Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable. We are a journey of continuous growth - now looking for our next star - a passionate Director of Technical Service & Training. This position reports to the GM of Dometic Pompano and will work in Pompano Beach, FL. As Director of Technical Service & Training of the Pompano Beach, FL team, you will oversee technical service and training efforts to deliver exceptional support and technical expertise across core product areas of air conditioning and refrigeration. This role will be instrumental in elevating customer satisfaction, optimizing support processes, and creating a comprehensive training program to equip authorized dealers with in-depth knowledge and skills. General Responsibilities Strategic Leadership Develop and implement a comprehensive technical service strategy that aligns with organizational goals Oversee the design and execution of customer training programs to enhance satisfaction and loyalty. Team Management: Lead, mentor, and manage technical service and training teams to achieve performance goals (2 locations: Florida and Virginia). Establish KPIs for team performance and conduct regular assessments to ensure continuous improvement. Customer Experience Define and enhance customer service and warranty claims standards, policies, and procedures. Act as the escalation point for complex customer issues and implement effective and timely resolution strategies. Training Development Develop, implement, and evaluate training programs for both internal teams, distributor network, and customers Stay updated on industry trends and incorporate innovative training techniques. Cross-functional Collaboration Work closely with sales, product development, and engineering teams to ensure alignment of customer service and training initiatives. Work closely with IT and quality assurance teams to enhance customer interaction systems, including case management, documentation, and portal functionality. Prepare and present performance reports to senior leadership Budget and Resource Management Manage the budget for the technical service and training departments. Ensure optimal use of resources to achieve strategic goals. What do we offer? You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges. Medical/Dental/Vision Insurance Employee Assistance Program (EAP) Disability insurance (STD/LTD) 401 (k) with company match PTO Company defined holidays and two floating holidays for you to use as you choose Paid maternity/paternity leave Tuition assistance Membership reimbursement (wholesale club and gym) Employee discounts on our incredible products Opportunities to make an impact
    $96k-129k yearly est. 60d+ ago
  • Applications Development Manager

    Tsunami Tsolutions 4.0company rating

    Glastonbury, CT jobs

    Tsunami Tsolutions is seeking an experienced Application Development Manager. NOTE: This position requires access to technologies and hardware subject to US national Security based export control requirements. All applicants must be US Citizen (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. NO Company Sponsorship offered. Key Responsibilities Management Lead and develop teams through hiring, mentoring, and performance management. Allocate and manage resources strategically to ensure on-time, high-quality delivery across projects. Communicate with stakeholders to translate business needs into actionable plans. Establish processes and standards for governance, quality, and efficiency. Manage risks and issues to keep initiatives on track. Drive continuous improvement in team performance and delivery practices. Foster a positive, accountable team culture focused on collaboration and results. Technical Work directly with clients to gather requirements, provide technical insights, and ensure satisfaction with deliverables. Build and maintain strong relationships with customers by understanding their needs and providing proactive support. Design, develop, and maintain software applications across a variety of platforms. Write clean, efficient, and maintainable code in modern programming languages such as Python, Java, C#, JavaScript (and frameworks like React or Angular), Ruby, Go, or others as required. Collaborate with cross-functional teams to understand project requirements and deliver tailored solutions. Adapt to changing project scopes, technologies, and client needs with ease. Stay current with emerging technologies and programming trends to ensure our solutions remain cutting-edge. Contribute to architectural decisions and technical roadmaps for projects. Document application processes, code structures, and development workflows. Prepare and produce releases of software components. Required Qualifications With bachelor's degree: 7+ years of progressive development experience, including 2+ years in a leadership or management role. Without bachelor's degree: 10+ years of relevant development experience, including 3+ years in a leadership capacity. Knowledge and Skills: Experience with software development lifecycle (SDLC) processes, including Agile methodologies. Familiarity with cloud platforms (e.g., AWS, Azure, GCP). Knowledge of databases (SQL and NoSQL) and APIs (REST, GraphQL). Experience with DevOps practices, including CI/CD pipelines and containerization (Docker, Kubernetes). Background in developing web, mobile, or desktop applications. Knowledge of modern architectural styles such as microservices, serverless, or event-driven architectures. Knowledge of data analytics, machine learning, or AI integration is a plus. Understanding of cybersecurity principles and secure coding practices. Why Join Us? Opportunity to work with a dynamic and collaborative team. Competitive compensation and professional growth opportunities. Offer contingent upon successful completion of a background check and drug screen.
    $111k-141k yearly est. Auto-Apply 60d+ ago
  • Manager, Applications Development

    Hub Group 4.8company rating

    Oak Brook, IL jobs

    The Manager, Applications Development is a member of the Information Technology management team and is responsible for the development of a state-of-the-art microservices application platform and guides the development of cloud-native applications and frameworks using an API-first strategy. This individual will provide oversight to all phases of the software development process, with specific emphasis on quality and on time delivery. The successful candidate will have a proven track record of growing, leading and managing successful teams and individuals in an agile software development environment. Extensive knowledge of modern development processes and technologies is essential in this role. This individual will also be expected to work closely with business and technology leadership to influence, refine and communicate out platform strategies to the broader team. ESSENTIAL JOB FUNCTIONS: Design and drive internal methodologies and process improvements shaping the engineering organization into a world class team utilizing best in class practices and technologies. Key processes include: Agile (Scrum) Cross-domain E2E design and implementation of complex features Continuous Integration and Delivery (DevOps) Software maturity and quality Versioning and Scope control Unit testing, code analysis Application security design and testing Excellent leadership, communication, facilitation and motivational skills, with the ability to build rapport and grow consensus with peers and other groups Professional experience building and leading teams that built distributed scalable enterprise-class web/mobile applications with a few of the following technologies: NodeJS, HTML5, DHTML, CSS, TypeScript, JavaScript Frameworks (Angular, Bootstrap, React, Cordova, etc.), MongoDB. Ability to attract, engage and retain top diverse technical talent. Domain knowledge and experience in application development, including: client/server, web services, portal, middleware, micro services and mobile app. Understand and leverage team member strengths to accomplish corporate goals. Client focused mindset - exceed the expectations of our internal and external customers. Must be capable of clearly articulating complex technical issues to all levels of the organization. Manage staff performance, and identifies training needs to develop a high-performing team Review and approve project deliverables to ensure that they are architecturally sound and fit into the enterprise design Ensure all internal controls and policies are adhered to for projects and systems change management Enforce quality practices (unit test, code analysis, integration test, etc.) and provide quality measurements to leadership team. Drive quality initiatives within design and development phases Provide direction, guidance, and promote growth of DevOps function within the company Manage scope and delivery expectations with business partners and communicates status and big picture to the leadership team. Remove obstacles, close gaps and manage and mitigate risks. Partner closely with business and enterprise architecture teams to ensure application design and implementation meets requirements, technical roadmap and business direction Provide oversight and direction for the design, implementation, timely release and maintenance of products that meet customer expectations and high standards for quality, stability and performance MINIMUM QUALIFICATIONS: B.S. in Computer Science, Information Systems, or related field 5+ years overall IT system architecture, design, development, deployment experience. 3+ years of experience coaching on Agile methodologies and tools (i.e. Scrum, DevOps, XP, Kanban, etc.). 3+ years of leadership experience in software development overseeing the direction, development and delivery of large scale, distributed, web-based mission critical products/platforms in fast pace agile environments using continuous delivery Knowledge and experience in developing software using agile methodologies. Knowledge and experience in developing enterprise applications using OO Design, Microservices architecture, SOLID Design principals. Solid experience in emerging and traditional technologies such as : NodeJS , AngularJS, Cordova/Ionic, Docker, REST, JSON, XML, HTML / HTML5, CSS, NoSQL, and Azure/AWS/Container Platform etc. Experience with NoSQL technologies such as MongoDB, Redis, etc. Experience developing containerized applications using Azure, AWS, Docker. Solid knowledge and experience in CI/CD tools and DevOps principles. Effective leader with exceptional interpersonal & communication skills and strong experience with talent development Must have strong analytical and problem solving skills. Solid experience with web services, system integration and service oriented architecture. Flexible and adaptable attitude, disciplined to manage multiple responsibilities Experience with the Atlassian suite of products (Confluence, Jira, GitHub, Bitbucket, etc.) Require limited supervision and direction; drive results, and set priorities appropriately and independently Excellent organizational and time management skills Highly detailed oriented Demonstrable leadership and influencing skills Proficient in multi-tasking and managing multiple projects ** This is a full-time, W2 position with Hub Group - We are NOT able to provide sponsorship at this time ** Salary Range: $115,000 - $130,000+/year + bonus eligibility ** This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand** BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind: Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: ********************************
    $115k-130k yearly Auto-Apply 60d+ ago

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