Service Representative jobs at Boyd Gaming - 2815 jobs

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles. Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests' needs at all times. This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property. Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity. Provide cash handling service to casino patrons in your assigned areas of Casino Floor. Responsible for assigned casino funds and proper handling of funds exchanges. Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance. Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities. Ensure that the slot machines are operating properly, and all procedures are executed according to company policy. Perform minor slot machine repairs not requiring a Slot Technician. Assist casino patrons with general questions concerning the Casino. Comply with all Company and departmental policies, procedures, and internal controls. All other duties as assigned. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

As a Welcome Center Representative you would be responsible for: RSALMK.1820.683.20 * Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times, Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages. * Must reconcile tickets and bank inventory daily. * Thorough knowledge of local area and major attractions is a must. * Agents must perform confirmation calls for all pre-arrivals. * Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time. * Answer phones professionally and with-in 3 rings. * And other assignments as requested by management. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

* Books wholesale reservations and input Groups and Convention rooming lists for all properties, including guest list uploads * Answer phone calls in a cordial and professional manner. Assist guests with new reservations, modifications, and cancellations. * Handle OTA reservations, maintain responses in Extranet, and respond to OTA emails in a timely manner. * Works closely with accounting and coordinates charges & refunds respectively & research discrepancies for Business Management and Wholesale Manager * Books specialty reservations and extended stays for Local Negotiated and Corporate Negotiated guests * Assist Front Desk with reservations and inquiries * Assist Reservations Manager with Booking.com credit card declines for all future dates by attempt to charge credit cards in Voice, update extranet for each guest requesting new credit card, cancel non-deposited reservations. * Collaborate with Business Management & Front Desk to research & troubleshoot and resolve accounting discrepancies & guest disputes * Assist with Guest Assistance cases and respond in required time * Assist Sales and Meetings and Conventions Managers with reservation requests and rooming lists. * Maintains accurate records and documentation for all reservations. * Assist Revenue Manager and Revenue Management team in identifying potential stop sell dates & high demand booking patterns. * Assist in clearing waitlists at all properties. * Perform other tasks and special projects as requested by Revenue Management team and Reservations Manager * Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now * Completes all required Company training/compliance courses as assigned * Adheres to Company standards and maintains compliance with all policies and procedures * Attend meetings * Proficiency in reservation and data entry and operation of office equipment. * Knowledge of internet systems * Beginner to intermediate skill level in Excel, PowerPoint, and Word * Ability to work a flexible schedule * Ability to learn and perform essential job functions accurately, prioritize duties in a high-volume reservations department and work independently with minimal supervision after the initial training period * Demonstrates excellence in service quality standards delivering outstanding hospitality to all team members and guests of the resort; meeting their needs and ensuring proper standards of conduct and efficiency are followed at all times. * Excellent English language communication skills in order to communicate both verbally and in writing with guests, owners and team members. * Must be willing to work under pressure and be able to adapt to changing environment.

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). **Job Summary:** Start Your Career Opportunity of a Lifetime at Vail Resorts: This Groups Reservations Agent position will work on a call center team to book and maintain lodging reservations for wedding, conference and contracted guests. This is a great entry-level position for someone interested in starting a career and growing with our company! This is a remote position with regional location requirements; they must reside in a state where we are licensed to do business. **Job Specifications:** + Starting Wage: $22.00/hr - $24.69/hr + Employment Type: Year Round + Shift Type: Full Time hours available + Minimum Age: At least 18 years of age + Housing Availability: No **Job Responsibilities:** + Answering phones in a call center environment while entering data into reservation software. + Providing excellent customer service and accurate information on all aspects of properties, activities, and amenities to group guests + Demonstrate an unyielding passion for the guest experience, culture, mission, and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome. + Provide excellent, personalized customer service to various clientele through professional and knowledgeable communication. + Working as a team to complete daily tasks. + Excellent writing communication skills. **Job Requirements:** + High School Diploma or GED equivalent. + Spanish 2nd language - preferred but not required + The individual must live in a state where one of our resorts operates + Able to work a flexible schedule, including weekends and holidays + IQWare, Grouptopia, Zendesk, software experience - preferred + Able to work on the phone and computer for long periods + Customer-focused mindset and excellent verbal and written communication skills + A positive and professional attitude + Is passionate about the travel industry + Strong attention to detail with a high degree of accuracy + Familiarity with Vail Resorts Mountain Resorts Vail Resorts provides specific equipment required to perform this role, including a computer terminal, keyboard and mouse, second monitor, telephone and headset, tablet, and Ethernet cable. Final Candidates are required to provide the following Home Office services *prior to the start date*: + Hard-wired Cable/Fiber Internet service with 50 MBps minimum speed required. + Dedicated analog landline phone line (cellular phones or VoIP phones are not permitted) + Designated, secure, distraction-free workspace The expected Total Compensation for this role is $22.00/hr - $24.69/hr. Individual compensation decisions are based on a variety of factors. **Job Benefits** + Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons + MORE employee discounts on lodging, food, gear, and mountain shuttles + 401(k) Retirement Plan + Employee Assistance Program + Excellent training and professional development Full Time roles are eligible for the above, plus: + Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) + Free ski passes for dependents + Critical Illness and Accident plans Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. _Requisition ID 513157_ _Reference Date: 01/09/2026_ _Job Code Function: Reservations_

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). **Job Summary:** Start Your Career Opportunity of a Lifetime at Vail Resorts: This Groups Reservations Agent position will work on a call center team to book and maintain lodging reservations for wedding, conference and contracted guests. This is a great entry-level position for someone interested in starting a career and growing with our company! This is a remote position with regional location requirements; they must reside in a state where we are licensed to do business. **Job Specifications:** + Starting Wage: $22.00/hr - $24.69/hr + Employment Type: Year Round + Shift Type: Full Time hours available + Minimum Age: At least 18 years of age + Housing Availability: No **Job Responsibilities:** + Answering phones in a call center environment while entering data into reservation software. + Providing excellent customer service and accurate information on all aspects of properties, activities, and amenities to group guests + Demonstrate an unyielding passion for the guest experience, culture, mission, and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome. + Provide excellent, personalized customer service to various clientele through professional and knowledgeable communication. + Working as a team to complete daily tasks. + Excellent writing communication skills. **Job Requirements:** + High School Diploma or GED equivalent. + Spanish 2nd language - preferred but not required + The individual must live in a state where one of our resorts operates + Able to work a flexible schedule, including weekends and holidays + IQWare, Grouptopia, Zendesk, software experience - preferred + Able to work on the phone and computer for long periods + Customer-focused mindset and excellent verbal and written communication skills + A positive and professional attitude + Is passionate about the travel industry + Strong attention to detail with a high degree of accuracy + Familiarity with Vail Resorts Mountain Resorts Vail Resorts provides specific equipment required to perform this role, including a computer terminal, keyboard and mouse, second monitor, telephone and headset, tablet, and Ethernet cable. Final Candidates are required to provide the following Home Office services *prior to the start date*: + Hard-wired Cable/Fiber Internet service with 50 MBps minimum speed required. + Dedicated analog landline phone line (cellular phones or VoIP phones are not permitted) + Designated, secure, distraction-free workspace The expected Total Compensation for this role is $22.00/hr - $24.69/hr. Individual compensation decisions are based on a variety of factors. **Job Benefits** + Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons + MORE employee discounts on lodging, food, gear, and mountain shuttles + 401(k) Retirement Plan + Employee Assistance Program + Excellent training and professional development Full Time roles are eligible for the above, plus: + Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) + Free ski passes for dependents + Critical Illness and Accident plans Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. _Requisition ID 513157_ _Reference Date: 01/09/2026_ _Job Code Function: Reservations_

Reservationist-The Hollywood Roosevelt The Hollywood Roosevelt is an iconic, historic hotel located in the heart of Hollywood. Known for our stylish atmosphere and exceptional service, we deliver memorable experiences to every guest. We pride ourselves on excellence in hospitality and creating a welcoming environment for all. Position Overview: We are seeking a detail-oriented, friendly, and professional Reservationist to join our team. This role is essential in ensuring a smooth booking experience for our guests and supporting the overall operations of the hotel. What You'll Do Reservationist you will be the welcoming voice of The Hollywood Roosevelt, delivering outstanding service over the phone Assist guests with reservations, changes, and special requests with accuracy and care Share knowledge of room types, hotel amenities, dining outlets, events, and local attractions Communicate guest needs clearly with hotel departments to ensure a seamless experience Use upselling techniques to enhance guest stays and maximize revenue Handle guest concerns calmly, professionally, and efficiently Maintain confidentiality, organization, and attention to detail in a fast-paced environment What we are looking for A passion for customer service and hospitality Strong communication skills and a professional phone presence Ability to problem-solve and manage challenging situations with confidence Attention to detail and strong organizational skills Dependability, adaptability, and a team-first mindset Customer service experience required; hospitality experience preferred Why The Hollywood Roosevelt You'll work in a dynamic, supportive environment where teamwork, respect, and guest experience come first. We value reliability, professionalism, and a positive attitude. Be part of an iconic hotel legacy and contribute to unforgettable guest experiences. Apply Now and join the team at The Hollywood Roosevelt !

Job Description Reservationist-The Hollywood Roosevelt The Hollywood Roosevelt is an iconic, historic hotel located in the heart of Hollywood. Known for our stylish atmosphere and exceptional service, we deliver memorable experiences to every guest. We pride ourselves on excellence in hospitality and creating a welcoming environment for all. Position Overview: We are seeking a detail-oriented, friendly, and professional Reservationist to join our team. This role is essential in ensuring a smooth booking experience for our guests and supporting the overall operations of the hotel. What You'll Do Reservationist you will be the welcoming voice of The Hollywood Roosevelt, delivering outstanding service over the phone Assist guests with reservations, changes, and special requests with accuracy and care Share knowledge of room types, hotel amenities, dining outlets, events, and local attractions Communicate guest needs clearly with hotel departments to ensure a seamless experience Use upselling techniques to enhance guest stays and maximize revenue Handle guest concerns calmly, professionally, and efficiently Maintain confidentiality, organization, and attention to detail in a fast-paced environment What we are looking for A passion for customer service and hospitality Strong communication skills and a professional phone presence Ability to problem-solve and manage challenging situations with confidence Attention to detail and strong organizational skills Dependability, adaptability, and a team-first mindset Customer service experience required; hospitality experience preferred Why The Hollywood Roosevelt You'll work in a dynamic, supportive environment where teamwork, respect, and guest experience come first. We value reliability, professionalism, and a positive attitude. Be part of an iconic hotel legacy and contribute to unforgettable guest experiences. Apply Now and join the team at The Hollywood Roosevelt!

Property Description Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and world-class amenities. The resort boasts a range of exciting employment opportunities, from front-of-house positions to behind-the-scenes roles, providing a diverse and rewarding career path. With its focus on delivering exceptional guest service, Paradise Point Resort and Spa offers employees the chance to hone their hospitality skills while working in a breathtaking location. The resort is committed to fostering a positive and inclusive work culture, providing opportunities for growth and development, and creating a welcoming and supportive team environment. Joining the team at Paradise Point Resort and Spa presents a unique opportunity to be part of a prestigious resort that epitomizes relaxation, luxury, and unparalleled guest experiences. Overview We are seeking a motivated Resort Reservations Agent to join our dynamic hospitality team. This customer service and sales position offers competitive base pay plus commission, giving you the opportunity to increase your earnings through hotel bookings, room upgrades, and personalized upselling. As a Reservations Agent, you will assist guests with hotel reservations, answering travel-related inquiries, and delivering exceptional customer service throughout the booking process. The ideal candidate is energetic, passionate about hospitality career opportunities, and has proven communication, organizational, and hotel sales skills. You must demonstrate a customer-centric attitude, exceptional attention to detail, and the ability to excel in a dynamic, high-performance hospitality environment while maintaining top-tier service standards. If you are looking for a hotel reservations or hospitality sales role with commission potential and growth opportunities, we encourage you to apply today and join a company that values performance and guest satisfaction. Qualifications High school diploma or equivalent required; additional education in hospitality, tourism, or business is a plus Previous experience in hospitality, hotel reservations, customer service, call center, or sales preferred Demonstrated ability to identify sales opportunities, upsell room types, packages, or add-ons, and meet or exceed performance goals Strong verbal and written communication skills with the ability to build rapport, influence decisions, and close bookings Proven ability to multitask, prioritize, and remain organized in a fast-paced, high-volume environment Excellent attention to detail and accuracy when handling reservations, guest information, and payment information Proficiency with basic computer applications and experience using reservation systems, CRM platforms, or property management systems (PMS) preferred Comfortable navigating multiple systems while handling calls and responding to guest inquiries Ability to work a flexible schedule, including evenings, weekends, and holidays as required Positive, professional attitude with a strong willingness to learn, grow, and succeed in a commission-based role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $18.75 - USD $18.75 /Hr.

Reservationists at Emeril's will answer phones and take dining reservations and also perform host/hostess duties during service. Experience in fine dining and “Open Table” reservation system preferred. Candidates for this position must have a professional, friendly and enthusiastic phone presence and ability to interact with guests with a positive impact. They should also have excellent written and verbal communication skills. Good grooming, the ability to get along well with others and to work in a fast paced environment are essential.

$14 / hour Apply and get hired the same day - no formal interview required! Age Requirements has a minimum age requirement of 16 years old. Joining our Park Services Team means keeping our park clean while assisting our guests and associates with questions/concerns. With more than 100 rides, an award-winning kids' area, 33-acre waterpark, shows and attractions, Kings Island offers the perfect combination of world-class thrills and attractions. Some of our amazing perks and benefits: FREE Admission to Kings Island and other Six Flags Parks and Waterparks! FREE tickets for friends and family! Exclusive employee RIDE nights, GAME nights, and FREE FOOD events! Training and development programs with opportunities for advancement! Programs in Food Certification, Diversity & Inclusion, and more! Discounts on park food and merchandise! Discounted on-site dormitory housing for associates living 30+ miles away (18+ only). Responsibilities: Give directions to attractions and amenities in the park and help guests and other associates. Sweep and clean grounds throughout the park using a broom, dustpan, mop, squeegee, or other specialized equipment. Pick up trash and waste and put in proper trash can containers. Monitors guests visiting the park and reports problems and infractions of the park rules to security. Qualifications: You! People who interact well with others from all backgrounds and age groups. Individuals who work well within a team with a commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays as needed. People who love helping others and will support the needs of our guests and associates. Individuals with the ability to remain working on their own for extended periods.

Job Description Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team! JOB SUMMARY The Spa Reservation Agent is responsible for managing and booking spa appointments for guests by taking phone calls, emails, and online reservations, providing information about spa services and amenities, ensuring accurate scheduling, and coordinating with the spa team to meet client needs, all while maintaining a professional and client-focused approach. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards. ESSENTIAL FUNCTIONS Adhere to TRILOGY's “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures. Anticipate guest needs and uphold Spa and TRILOGY's service standards for guest service, including FORBES 5 Star criteria. Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines. Greet guests warmly over the phone using professional verbiage and etiquette. Provide guests with thorough descriptions and guidance on all spa services, treatments, packages, pricing, retail products, and spa amenities, to assist in selecting appropriate treatments. Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences. Promote, sell, and up-sell spa services and packages to enhance the guest experience. Maintain accurate guest records, including contact information, treatment history, and preferences. Communicate guest complaints or any maintenance issues to Spa Management. Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines. Complete all necessary opening and closing duties. Perform other duties as assigned. Attend mandatory vendor and company training sessions, as scheduled by Spa Management. REQUIRED EDUCATION AND PREFERRED EXPERIENCE Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities. At least 1-3 years' experience in customer service, spa, hospitality, sales and/or retail. At least 1 year of luxury retail sales experience. Ability to learn, maintain knowledge of, and explain all spa and salon treatments and product benefits to guests. Must be sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services. Must be polished, professional, and have a strong command of both written and verbal English. Must possess excellent communication skills and phone etiquette. Must be organized, proactive, and possess a strong attention to detail. Basic computer software skills, including Microsoft Office. Previous experience with Booker, Book4Time, Spa Soft preferred. BENEFITS/PERKS Medical, Dental and Vision (FTE only) 401K Matching PTO - Paid/Holiday Time Off VTO - Voluntary Time Off Discounts on Retail Products and Spa Services COMPENSATION: $15.00 per hour + Gratuity Pool + Retail Commission The hourly pay range for this role is $15.00 - $19.00. This rate is only applicable for jobs to be performed at The Green Valley Ranch by Well & Being. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits * Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons * MORE employee discounts on lodging, food, gear, and mountain shuttles * 401(k) Retirement Plan * Employee Assistance Program * Excellent training and professional development * Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Tahoe Regional Contact Center Reservation Agent handles multiple calls for ski & ride school, provides high level customer service, and books & updates ski & ride school lesson reservations for our Heavenly, Kirkwood and Northstar resorts. Job Specifications: * Starting Wage: $20.00/hr - $21.78/hr * Employment Type: Winter Seasonal 2025/2026 * Shift Type: Full Time and Part Time hours available * Minimum Age: At least 18 years of age * Housing Availability: No Job Responsibilities: * Be able to provide detailed information for all Ski & Ride School products with 100% accuracy * Efficiently and accurately process ski & ride school reservations, changes and cancellations * Make suitable product recommendations to meet guest needs and business objectives * Handle high volumes of customer interaction while delivering exceptional service * Communicate clearly and concisely with guests to set appropriate lesson expectations * Assist with processing lessons and lesson check-in at Heavenly's base locations * Perform other duties as required Job Requirements: * Strong communication, both verbal and written * Great active listening skills * Exceptional interpersonal and rapport building skills * A patient and empathetic attitude * Able to work on the phone and computer for long periods of time * Prior knowledge of computer basics * Able to work a flexible schedule including weekends and holidays; minimum availability of 3 days a week required Preferred Qualifications * High school diploma or GED * Point of sales experience * Knowledge of all ski and ride school products, as well as a general knowledge of our Heavenly, Kirkwood or Northstar resorts * A second language is a plus * Love of skiing or snowboarding A reservation agent is a flexible employee who may be asked to work across multiple departments and in various roles which could include one of the following: * Resort Activities * Retail Rental operations * Food and Beverage Support * Ticket sales or scanning * Lift Operations * Base Area Operations The expected pay range is $20.00/hr - $21.78/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 511486 Reference Date: 09/08/2025 Job Code Function: Reservations

Job Description Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Tahoe Regional Contact Center Reservation Agent handles multiple calls for ski & ride school, provides high level customer service, and books & updates ski & ride school lesson reservations for our Heavenly, Kirkwood and Northstar resorts. Job Specifications: Starting Wage: $20.00/hr - $21.78/hr Employment Type: Winter Seasonal 2025/2026 Shift Type: Full Time and Part Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Be able to provide detailed information for all Ski & Ride School products with 100% accuracy Efficiently and accurately process ski & ride school reservations, changes and cancellations Make suitable product recommendations to meet guest needs and business objectives Handle high volumes of customer interaction while delivering exceptional service Communicate clearly and concisely with guests to set appropriate lesson expectations Assist with processing lessons and lesson check-in at Heavenly's base locations Perform other duties as required Job Requirements: Strong communication, both verbal and written Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Able to work on the phone and computer for long periods of time Prior knowledge of computer basics Able to work a flexible schedule including weekends and holidays; minimum availability of 3 days a week required Preferred Qualifications High school diploma or GED Point of sales experience Knowledge of all ski and ride school products, as well as a general knowledge of our Heavenly, Kirkwood or Northstar resorts A second language is a plus Love of skiing or snowboarding A reservation agent is a flexible employee who may be asked to work across multiple departments and in various roles which could include one of the following: Resort Activities Retail Rental operations Food and Beverage Support Ticket sales or scanning Lift Operations Base Area Operations The expected pay range is $20.00/hr - $21.78/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 511486 Reference Date: 09/08/2025 Job Code Function: Reservations

Sugar Bowl Resort is looking for a Hotel Reservations Agent who will handle all telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly and professionally while promoting hotel services and ensuring maximum room revenues. While maintaining a professional image you will be required to identify, show sensitivity and respond to our guests needs safely and promptly to ensure complete satisfaction to all our guests. Why Sugar Bowl? Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like. Who you are * Must be able to work as part of a dynamic quality driven team * Must be able read, write and speak English fluently * Must be able to make simple arithmetic computations * Must be able to understand written and verbal direction * Must have a great speaking voice and excellent telephone etiquette * Must have an excellent customer service experience * Must have knowledge of the surrounding area * Previous property management system and hotel experience advantageous * Must be self-motivated * Must be able to read and interpret documents such us safety rules operation and maintenance instructions * Must be able to write reports * Must have the ability to calculate figures and amounts such as discounts, interest, and percentages * Must be able to lift and/or move 20-50 pounds which also includes snow shoveling What you will do * Answering the telephone * Making reservations for hotel, property rentals, dining reservations or ski school * Processing deposits and cancelations * Guest correspondence * Handling complaint * Generating reports * Giving guests proper information of the resort or hotel layout * Assisting front desk staff, housekeeping and other duties as assigned Winter Benefits * Employer sponsored 401k plan after 1000hrs (and 1-yr) * Paid sick time * Excellent professional and training development * Free ski and tubing passes for employees * Free ski passes for dependents * 50% off food at our cafeterias * Free group ski and snowboard lessons for employees * Employee discounted lift tickets for family and friends * Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective * Hotel discounts * Employee ski reciprocal programs Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.

The Reservations agent is responsible for answering guest calls, making reservations accommodations for the hotel and its amenities, promotions and events, ensuring superior service to all guests and patrons of the Hotel/Casino. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Essential Job Functions: Responsible for answering guest calls and making reservations for the hotel and its amenities, promotions and events, including entering guest responses to direct mail offers. Responsible for entering reservations received from Marketing Ops Representatives. Responsible for servicing all incoming calls through the Communications Center System, including routing calls, taking messages, paging guests and making announcements. Adheres to established call scripts and service standards and ensures strict adherence to telephone etiquette. Obtains all pertinent information to handle calls accurately and ensures the accuracy of reservations and responses made. Adheres to the current status and/or sell rate when making reservations. Routinely provides alternatives dates and cross sell dates to guests. Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries. Provides wake-up calls appropriately and timely upon request. Adheres to non-registered guest policies. Ability to issue complimentaries in accordance with the approved comp matrix. Proficient in using the LMS, ARTS and ACSC systems to enter reservations and provide confirmations. Performs telemarketing functions when assigned. Ensures guest/customer needs are met and service is provided in a quick and efficient manner. Promotes positive guest, employee and public relations at all times. Responsible for the quality, consistency and presentation of all products and services delivered to guests. Must be able to handle multiple tasks. Assists in the training of new hires. Assists in other projects and handles job tasks as deemed appropriate; Attends meetings as necessary. Meets attendance guidelines and adheres to regulatory, departmental and company policies. Qualifications Essential Requirements: Must be able to perform each of the essential functions and responsibilities satisfactorily. Must be a minimum 18 years of age or older upon employment. High School Diploma or equivalent required. One to three years of Reservations/ Call Center experience preferred. Proficient computer/PC skills, including Microsoft Office, LMS, ARTS and ACSC systems. Strong knowledge of property management, reservations and player tracking systems preferred. Possesses excellent customer service, organizational, communication and multi-tasking skills. Strong interpersonal qualities. Flexible to work any scheduled shifts and/or days, including weekends and holidays. Ability to perform basic calculations. Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary. ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods. Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community. Adequate manual dexterity to operate office equipment and engage in light lifting. Other Skills/Abilities: Must be able to handle exposure to areas where smoking is permitted. Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues. Employment is contingent upon a favorable outcome of a background investigation and drug screening. The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.

Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar-each experience a celebration of the region's flavors and spirit. For more information: auberge.com/solage Follow Solage on Facebook and Instagram @SolageAuberge Job Description Embark on an extraordinary journey as a Reservations Agent across [properties], where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio. Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information. Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers. Maintaining complete knowledge of the resorts and other information including the following: All resort facilities/services offered and hours of operation All accommodations, layout, décor, attributes and locations All studio rates, special packages and promotions All spa treatments and offerings, their benefits and costs Daily stats, including availability Entertainment/special events scheduled on property and in the area Directions to the resort from airports and other major landmarks General info, descriptions and directions for local services, restaurants, wineries and points of interests. Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible. Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests. Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings. The starting pay rate for this position is $17.00 per hour plus incentive. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education. Qualifications Two years in a hospitality, spa, or reservations position, preferably at a luxury resort. Ability to create professional business letter correspondence. Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest. Ability to work cohesively with other departments and co-workers as part of a team. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks. Essential Duties and Responsibilities (other duties may be assigned) Monitor and analyze room inventories to maximize Answer the telephones promptly using appropriate greeting Handle general inquiries regarding Agua Caliente properties Evaluates casino player activity in order to make comp decisions for room reservations. Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system May perform clerical duties such as typing and proofreading. Operates paging system to call individuals on the casino to the phone. Provide excellent guest service to both guest and internal staff. Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions. Answering, screening, and forwarding calls in a professional and courteous manner Provides cashiering/billing competency in order to process payments and resolve billing discrepancies. Solves guest challenges, stay opportunities, and general guest hospitality inquiries. Provides prompt and accurate information regarding events, promotions, and entertainment. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet. Ability to remain calm and alert, especially during emergency situations. Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication. Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None Qualifications Required Education and/or Experience High School Diploma, GED, or equivalent combination of education and experience Ability to quickly and accurately write messages on a computer Prior experience with paging systems desirable Prior experience working in a call center desirable Must be able to communicate in English. Must be proficient with computers and Microsoft Office Must be able to speak clearly and concisely on the phone Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, sitting at a desk/work station for the duration of the shift. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks. Essential Duties and Responsibilities (other duties may be assigned) * Monitor and analyze room inventories to maximize * Answer the telephones promptly using appropriate greeting * Handle general inquiries regarding Agua Caliente properties * Evaluates casino player activity in order to make comp decisions for room reservations. * Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system * May perform clerical duties such as typing and proofreading. * Operates paging system to call individuals on the casino to the phone. * Provide excellent guest service to both guest and internal staff. * Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. * Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions. * Answering, screening, and forwarding calls in a professional and courteous manner * Provides cashiering/billing competency in order to process payments and resolve billing discrepancies. * Solves guest challenges, stay opportunities, and general guest hospitality inquiries. * Provides prompt and accurate information regarding events, promotions, and entertainment. * Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities * Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet. * Ability to remain calm and alert, especially during emergency situations. * Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication. * Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None

Job Description The Reservations Agent is responsible for delivering exceptional guest service by managing individual and group reservations, handling hotel switchboard operations, and providing detailed property information. This role serves as a key point of contact for guests after arrival, ensuring accuracy and professionalism throughout the booking process. The agent supports the resort's guest experience by efficiently handling calls, inquiries, and special requests while promoting hotel services and amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Process reservations via phone, email, and online booking platforms with attention to detail and accuracy. Provide detailed information about room availability, rates, packages, and hotel amenities. Modify, confirm, or cancel reservations in accordance with guest requests and property procedures. Promote and upsell resort services, such as dining, spa appointments, and room upgrades. Assist with group reservations, corporate bookings, and special accommodations by coordinating with internal departments. Operate the hotel's PBX (Private Branch Exchange) system to answer and route incoming calls professionally. Facilitate timely communication between guests, departments, and team members via internal systems. Handle guest inquiries, concerns, and service requests over the phone with a friendly and solution-focused approach. Manage paging services, wake-up calls, and interdepartmental messages as needed. Provide guests with information about resort services, amenities, and local attractions. Resolve reservation- or phone-related issues promptly to ensure guest satisfaction. Maintain accurate records in the reservation system and telecommunication logs. Share room availability updates and guest needs with the Front Desk and Housekeeping teams to ensure smooth operations. Support cross-departmental communication to promote service consistency and guest satisfaction. Perform other job-related duties as assigned. SUPERVISORY RESPONSIBILITIES: This position does not have direct supervisory responsibilities but may provide guidance or support to other team members. QUALIFICATIONS: Excellent verbal communication skills and professional telephone etiquette. Strong attention to detail and ability to manage multiple tasks efficiently. High level of organization and problem-solving ability in a fast-paced environment. Proficiency with reservation software, PBX systems, and Microsoft Office applications. Ability to maintain a courteous and positive attitude under pressure. Knowledge of hotel services, resort amenities, and local area attractions preferred. Must be able to maintain confidentiality and handle sensitive guest information appropriately. High commitment to guest service excellence and teamwork. EDUCATION and/or EXPERIENCE: Associate's degree in Hospitality, Business Administration, or a related field preferred. Must be able to obtain and maintain all applicable licenses or certifications as required. Minimum of 1-2 years of experience in reservations, front desk, or customer service within a hotel, resort, or hospitality environment. Experience using property management systems (such as Opera, Maestro, or similar) preferred. Strong communication and interpersonal skills with a focus on providing exceptional guest service. Proven ability to handle a high volume of calls and inquiries efficiently and accurately. Experience processing reservations, managing room inventory, and coordinating with other departments to ensure guest satisfaction. LICENSES, CERTIFICATES, REGISTRATIONS: Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required. LANGUAGE SKILLS: Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Communication Skills: Must be able to communicate clearly, professionally, and courteously with guests, team members, and other departments via phone, email, and internal messaging systems; responsible for handling reservations, providing information, and ensuring a high level of guest service. Lifting and Carrying: Occasionally lifts and carries office supplies, printed materials, or small equipment weighing up to 15 pounds. Manual Dexterity: Frequently uses hands and fingers to operate telephones, computer keyboards, reservation systems, and standard office equipment with accuracy. Mobility: Occasionally moves within the office or reservation center to access shared equipment or collaborate with other team members; minimal physical exertion required. Stationary Work: Frequently remains seated at a desk or workstation for extended periods while managing incoming calls, booking reservations, and entering data into systems. Tool Operation: Regular use of phones, headsets, reservation software, computers, printers, and standard office equipment; must maintain accuracy while using multiple systems simultaneously. Visual Acuity: Requires close vision to read screens, input data, verify reservation details, and monitor communications in real time. Working Conditions: Routinely works in a quiet, climate-controlled office or call center environment. Regular exposure to a smoking environment while transitioning through casino or public areas. WORK ENVIRONMENT: This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions. WORKING HOURS: Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends. EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE: Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin. We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.