Customer Experience DirectorJob Description:
Lead and execute the guest experience strategy at the director level. Oversee all aspects of hospitality, food safety, and operational execution that impact the guest journey. Elevate the organization by creating Moments That Change Lives through consistent service excellence, clean and safe environments, and the development of a high-performing Guest Experience Team.
Roles & Responsibilities:
Develop and execute a written Guest Experience Plan focused on delivering hospitality, food safety, and operational excellence
Communicate and calibrate regularly with the Executive Director on goals, focus areas, and strategic priorities
Build and oversee a team of Guest Experience Coordinators to ensure consistent execution of guest-facing systems
Oversee and advance the Food Safety & Cleanliness Coordinator role to ensure compliance, accountability, and high performance
Champion emotional connection by implementing the Hospitality Plan and CARES strategy throughout the business
Monitor and act on key guest metrics (CEM, OSAT, ACE, AHA) to identify improvement areas
Foster a strong internal culture by modeling Chick-fil-A's Vision, Mission, and Values
Recognize and celebrate Moments That Change Lives with both guests and team members
Strategically develop and expand Occasions to Care that deepen guest loyalty and brand connection
Collaborate with department heads (Kitchen, Drive-Thru, Training) to align systems and improve the overall guest experience
Promote a hospitality-first mindset across all levels of leadership and operations
Strategically plan for future growth, both in guest experience systems and leadership development
Engage in personal development and mentor future leaders in guest experience roles
Create and coach toward consistent excellence in:
Food Safety
Cleanliness
Order Accuracy
Speed of Service
Attentive & Courteous Service
Taste
Drive execution of daily and weekly assessments through the Lens Model:
Self- Assessment:
Utilize the Daily Safe Critical Assessment 2x per day; address concerns immediately & post findings on line-up for team member calibration
Perform eRQA's daily for each daypart to ensure quality follows food safety
Monthly unannounced Safe Audits to address concerns
Third-Party Assessment:
EcoSure - ensure Chick-fil-A North Spokane's culture of food safety is aligned to protect our guests and our good name
Deloitte - calibrate with Brand standards & ensure participation of leadership during quarterly visits
Health Department - continue the relationship to ensure we are aligned with our local health code
Customer Perspective:
CEMs & Chick-fil-A CARES - monitor customer feedback as it relates to food safety concerns, address concerns immediately
Peer Perspective:
Invite local Operators to the restaurant on a quarterly basis to evaluate operations
Invite feedback from Support Center visitors
Scorecard:
Customer Experience Surveys: Top 20%
Food Safety Score: Maintain a perfect score of 1
Deloitte QIV Score: Goal of 98
Guest Experience Coordinator Development: Develop at least 3 Coordinators
Occasions to Care Initiatives: Strategically identify and grow opportunities to enhance OTC moments
Qualifications:
Proven experience in leadership, hospitality, or guest service management
Strong problem-solving, communication, coaching & organizational skills.
Ability to manage multiple priorities and lead through systems
A heart for servant leadership and people development
Familiarity with Chick-fil-A operational standards is preferred
Schedule & Expectations:
Full-time availability with flexibility to work weekends and high-volume dayparts
Active presence on the floor to lead by example and coach in real-time
Participation in Director Team planning, meetings, and ongoing strategy sessions
Compensation & Benefits:
Competitive salary, commensurate with experience
Access to leadership training and personal development resources
Career growth opportunities within Chick-fil-A North Spokane
Supportive, values-driven team environment
Pay Rate: $25+/hr
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) matching
$25 hourly 60d+ ago
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Customer Service
KFC 4.2
Post Falls, ID job
Job Description
Customer Service Team Member
Pay Range: $16.66 per hour - $17.25 per hour
Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning opportunities that help you grow.
Responsibilities
Make and prepare guest orders with accuracy and efficiency
Provide a top-notch guest experience that includes friendly interactions, hot & fresh meals, and a commitment to cleanliness
Contribute to the overall positive and collaborative family environment
Success Factors
Takes absolute pride in everything you do
Values customer service and positively impacts our guest's experience
Brings an upbeat energy to the team
Has a commitment to timeliness and a sense of urgency
Practices high quality food and cleanliness standards
Additional Info
What is it like to work at KFC?
We work hard and have fun doing it. You will be heard, recognized, and rewarded. We know that people are the key to our success and have created a culture around that focus and understanding.
What are the perks and benefits of working at KFC?
We offer flexible schedules, early pay, GED assistance and educational scholarships, health insurance benefits, 401(k) with employer match, meal discounts and more!
What does career growth look like at KFC?
Start with us, Stay with us! There is a clear promotion ladder at CLC and we provide training along the way. We have General Managers, Area Coaches, and Market Managers who started out as Team Members with our Company. Talk to us about your goals and together, we can help you achieve them.
You must be 16 years old to apply.
Keep in mind that this is just basic information. You'll find out more after you apply. Independently-owned franchised or licensed locations may have different requirements, and are solely responsible for setting the terms and conditions of employment for their restaurants. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation any time by contacting the location nearest you.
$16.7-17.3 hourly 1d ago
Server and Customer Service - Idaho
Pizza Hut 4.1
Hayden, ID job
There are those who believe it's the cheese that makes a great pizza. And others who swear it's the sauce. Some say it's the toppings, or the crust, or the pineapple... But the truth is, great pizza is made by great people. So here's the thing - at Pizza Hut, we like really great pizza, which means we're going to need really great people. We need people like YOU to make it - and we don't just mean that you make the pizza. What we mean is you make Pizza Hut, Pizza Hut!
You make it fun. You make it fresh. And sometimes, you make it weird! In a "you only understand if you were there" type of way. But most importantly, you make us the kind of place that we're proud to show up to every day. And that's not something we take lightly! It's why we offer flexible schedules, ample opportunities for growth, a vibrant community, and a place that celebrates each and every part of YOU.
Turns out, the people are the most important part of the pie. At Pizza Hut, whatever makes you, you - makes us, US!
So, you do you! Let's celebrate it!
Here's what we offer our Server & Customer Service (CSR) Team Members:
* Base wage + tips
* "Next Day Pay" earned wage access - Don't wait for payday! Withdraw up to 40% of your earned wages the day after you've worked!
* 401(k) program with Company match (after 1 year of service)
* Employee meals and discounts - save on your favorite pizza and wings!
* Pizza Hut Perks Program - savings on everyday purchases, including up to 23% off your monthly cell phone bill with AT&T!
* Earn your GED for FREE through our GEDWorks program
* Reduced-cost college tuition with Colorado Technical University (CTU) through our Life Unboxed EDU program
* Employee Assistance Program - receive 3 FREE telephonic consultations for whatever life throws your way. Need financial advice? Struggling with your mental health? Coping with grief? We've got you covered!
If you hit 30+ hours average worked over the course of a year, you become eligible for our complete benefits package, including:
* Medical, dental, and vision insurance
* Disability Insurance
* Life insurance
* Accident and Critical Illness insurance
* Accidental Death and Dismemberment Insurance
* Hospital indemnity coverage
* Telemedicine
* And additional supplemental insurance coverage
Need some time away from work to rest, recover, and recharge? Pizza Hut's got you covered!
* Sick time accrual for all team members
So what would make us a good match? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
* You're a fun and friendly person who values customers and takes absolute pride in everything you do.
* Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers.
* You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
* And you're at least 16 years old - 18 with 2 years driving experience if you want to be a driver, along with a good driving record.
* Looking for something in management? You must be at least 18, be able to pass the Company background check, and having some prior management experience is a plus.
* Since you'll be working with food, a valid food-handler's card will be required.
Keep in mind, this is just basic information. You'll find out more after you apply and chat with a manager!
$20k-27k yearly est. 60d+ ago
Team Leader
Chick-Fil-A 4.4
Spokane, WA job
Chick-fil-A Team Leader
Lead. Grow. Inspire.
Are you passionate about leading a team and creating a positive, people-focused environment? Do you thrive in a fast-paced, teamwork-driven culture? If you want to develop your leadership skills while making a meaningful impact, Chick-fil-A is the place for you!
Why Join Our Team?
Leadership Development - Gain hands-on experience in team management, decision-making, and problem-solving.
Growth Opportunities - Build a career with a company that values personal and professional growth.
Culture of Care - Work in a supportive environment that prioritizes respect, teamwork, and hospitality.
Competitive Benefits - Enjoy a flexible schedule, 401(k) benefits, meal discounts, and Sundays off.
What You'll Do as a Team Leader:
Oversee daily restaurant operations, ensuring a smooth and efficient shift.
Coach, mentor, and inspire Team Members to achieve excellence.
Uphold Chick-fil-A's high standards of customer service and food quality.
Problem-solve and adapt in a dynamic, fast-paced environment.
Foster a positive and inclusive workplace culture.
Who We're Looking For:
Passionate about leadership and developing others.
Strong communicator with excellent teamwork skills.
Reliable, adaptable, and able to make quick decisions under pressure.
Committed to upholding Chick-fil-A's values of excellence, integrity, and service.
Location: North Spokane & Route 2
Ready to lead with purpose? Apply now and grow with Chick-fil-A!
Work schedule
8 hour shift
Weekend availability
Benefits
Flexible schedule
401(k)
401(k) matching
$28k-36k yearly est. 60d+ ago
Restaurant Team Member
Taco Bell 4.2
Coeur dAlene, ID job
We are looking for Restaurant Team Members to join the CLC restaurant Team in working for one of the most innovative brands out there. You will delight our guests by preparing their favorite menu items in collaboration with a high energy, people oriented team!
URGENTLY HIRING!!!!!!!
We are an equal opportunity employer. Live Mas with a career at CLC and Taco Bell!
Start with us, Stay with us
+ We offer flexible schedules to work around your busy life!
+ We provide GED assistance and educational scholarships.
+ We look to promote from within. We have extensive training programs and provide many opportunities for growth within our company.
Compensation and Benefits
+ You will earn a very competitive wage and may opt for early pay or on-demand pay options.
+ Eligible employees can participate in our medical and supplemental benefits program.
Community
CLC and Taco Bell have always been invested in local communities, especially alongside programs that provide educational assistance and mentorship. The Taco Bell Foundation has more than 400 charitable partners, as well as an extensive grants program.
...and More
Meal discounts, free uniforms, reward and recognition culture, fun and challenging work environment.
Company Introduction
Taco Bell has been recognized as one of the Top 10 Most Innovative Brands in the world. CLC Restaurants is a Taco Bell franchisee with a 30 year history of excellence - because we hire amazing people and foster a culture of community and growth. We want you to join our team!
$25k-31k yearly est. 60d+ ago
Sales and Brand Growth Director
Chick-Fil-A 4.4
Spokane, WA job
Establish and realize marketing goals at the director level. Direct and oversee all marketing initiatives. Grow the organization by creating emotional connections and increasing community influence. Lead a strategic marketing vision that amplifies both Sales and Brand Growth in our local restaurant and community.
Roles & Responsibilities:
Develop and execute a written marketing plan for the organization
Effectively communicate and achieve desired marketing goals
Calibrate monthly with the Operator on performance and initiatives/focus areas
Work directly with the Director of Financial Stewardship to create and steward the monthly marketing budget
Leverage marketing assets:
Food - Lead with real food, then DOCs if necessary
Cow - Chick-fil-A Celebrity
People - Create “REMARK”able experiences
Influence - Impact the community through inside/outside restaurant events
Cast inspiring vision
Compel team to achieve clear goals
Match passion to actions and behaviors
Serve tomorrow's market
Learn about our guests and innovate the organization to keep us relevant to changing customer needs
Embrace technology and engage digital channels
Spotlight/Data Insights/Social Media
Engage our brand customer
Study behaviors, attitudes, and preferences to create relevant communications, content, and experiences that effectively engage guests
Actively engage businesses/schools/ADP opportunities
Lead and collaborate with charisma
Serve as our
“Chief Fun Officer” & "Chief Storyteller",
while showcasing strong communication skills and exhibiting strategic follow-through
Maintain a growth orientation, while being guest-obsessed and community-driven
Strategize with department heads regularly to address opportunities and rally support
Scorecard:
Sales Change
Outside Sales Change
Spotlight Change
Supplemental pay
Bonus pay
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) matching
$101k-128k yearly est. 60d+ ago
Restaurant Team Member
Taco Bell 4.2
Post Falls, ID job
Post Falls, ID We are looking for Restaurant Team Members to join the CLC restaurant Team in working for one of the most innovative brands out there. You will delight our guests by preparing their favorite menu items in collaboration with a high energy, people oriented team!
URGENTLY HIRING!!!!!!!
We are an equal opportunity employer. Live Mas with a career at CLC and Taco Bell!
Start with us, Stay with us
* We offer flexible schedules to work around your busy life!
* We provide GED assistance and educational scholarships.
* We look to promote from within. We have extensive training programs and provide many opportunities for growth within our company.
Compensation and Benefits
* You will earn a very competitive wage and may opt for early pay or on-demand pay options.
* Eligible employees can participate in our medical and supplemental benefits program.
Community
CLC and Taco Bell have always been invested in local communities, especially alongside programs that provide educational assistance and mentorship. The Taco Bell Foundation has more than 400 charitable partners, as well as an extensive grants program.
...and More
Meal discounts, free uniforms, reward and recognition culture, fun and challenging work environment.
Company Introduction
Taco Bell has been recognized as one of the Top 10 Most Innovative Brands in the world. CLC Restaurants is a Taco Bell franchisee with a 30 year history of excellence - because we hire amazing people and foster a culture of community and growth. We want you to join our team!
$28k-34k yearly est. 31d ago
Customer Service
KFC 4.2
Hayden, ID job
Job Description
Customer Service Team Member
Pay Range: $16.66 per hour - $17.25 per hour
Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning opportunities that help you grow.
Responsibilities
Make and prepare guest orders with accuracy and efficiency
Provide a top-notch guest experience that includes friendly interactions, hot & fresh meals, and a commitment to cleanliness
Contribute to the overall positive and collaborative family environment
Success Factors
Takes absolute pride in everything you do
Values customer service and positively impacts our guest's experience
Brings an upbeat energy to the team
Has a commitment to timeliness and a sense of urgency
Practices high quality food and cleanliness standards
Additional Info
What is it like to work at KFC?
We work hard and have fun doing it. You will be heard, recognized, and rewarded. We know that people are the key to our success and have created a culture around that focus and understanding.
What are the perks and benefits of working at KFC?
We offer flexible schedules, early pay, GED assistance and educational scholarships, health insurance benefits, 401(k) with employer match, meal discounts and more!
What does career growth look like at KFC?
Start with us, Stay with us! There is a clear promotion ladder at CLC and we provide training along the way. We have General Managers, Area Coaches, and Market Managers who started out as Team Members with our Company. Talk to us about your goals and together, we can help you achieve them.
You must be 16 years old to apply.
Keep in mind that this is just basic information. You'll find out more after you apply. Independently-owned franchised or licensed locations may have different requirements, and are solely responsible for setting the terms and conditions of employment for their restaurants. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation any time by contacting the location nearest you.
$16.7-17.3 hourly 1d ago
KFC General Manager Hayden KFC
KFC 4.2
Hayden, ID job
Getting Started * Job you are applying for: KFC General Manager at the following location(s): Hayden KFC - Hayden, ID Resume Application View Job Description - KFC General Manager Description: At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
Requirements:
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. - You want to make your customer's day and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. - We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational and fun. - You set high standards for yourself and for the team. - You're up for a challenge. You love the excitement of the restaurant business and know every day is different. - And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow.
Additional Info:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters.
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$23k-29k yearly est. 60d+ ago
Cook/Production - Idaho
Pizza Hut 4.1
Post Falls, ID job
There are those who believe it's the cheese that makes a great pizza. And others who swear it's the sauce. Some say it's the toppings, or the crust, or the pineapple... But the truth is, great pizza is made by great people. Turns out, the people are the most important part of the pie. At Pizza Hut, whatever makes you, you - makes us, US! You make it fun. You make it fresh. And sometimes, you make it weird! In a "you only understand if you were there" type of way. But most importantly, you make us the kind of place that we're proud to show up to every day. And that's not something we take lightly! It's why we offer flexible schedules, ample opportunities for growth, a vibrant community, and a place that celebrates each and every part of YOU.
Here's what you can expect to do as a Cook/Production team member:
* Operate all equipment
* Assist with prep and stocking of products and ingredients
* Prepare customer orders
* Answer phones and process customer orders
* Clean equipment, dishes, and the general facility
* Other tasks as assigned by the Manager on Duty (MOD)
The good news is that your training will teach you everything you need to know to succeed on the job. But, there are a few skills you should have from the get-go. Here's the base requirements you'll need - you'll find out more when you speak with a manager:
* You're at least 16 years old
* Valid food-handler's card
* You're a fun and friendly person who values customers and takes absolute pride in everything you do.
* Communication skills are key; you should be comfortable talking to strangers.
* You understand the need to be on time, all the time.
* You understand that work is easier - and more fun - with some teamwork.
And here's what we'll bring to the table:
* Base wage + tips
* Mileage and cell phone data reimbursement if you're delivering to customers
* "Next Day Pay" - Withdraw up to 40% of your earned wages the day after you've worked!
* 401(k) program with Company match (after 1 year of service)
* Employee meals and discounts - save on your favorite pizza and wings!
* Pizza Hut Perks Program - savings on everyday purchases
* Earn your GED for FREE through our GEDWorks program
* Reduced college tuition with Colorado Technical University (CTU) through our Life Unboxed EDU program
* Employee Assistance Program
If you hit 30+ hours worked average over the course of a year, you become eligible for our full benefits package, including:
* Medical, dental, and vision insurance
* Disability Insurance
* Life insurance
* Accident and Critical Illness insurance
* Accidental Death and Dismemberment Insurance
* Hospital indemnity coverage
* Telemedicine
* And additional supplemental insurance coverage
Need some time away from work to rest, recover, and recharge? Pizza Hut's got you covered!
* Sick time accrual for all team members
$21k-26k yearly est. 60d+ ago
Assistant Restaurant Manager
Pizza Hut 4.1
Post Falls, ID job
There are those who believe it's the cheese that makes a great pizza. And others who swear it's the sauce. Some say it's the toppings, or the crust, or the pineapple... But the truth is, great pizza is made by great people. Turns out, the people are the most important part of the pie. At Pizza Hut, whatever makes you, you - makes us, US!
You make it fun. You make it fresh. And sometimes, you make it weird! In a "you only understand if you were there" type of way. But most importantly, you make us the kind of place that we're proud to show up to every day. And that's not something we take lightly! It's why we offer flexible schedules, ample opportunities for growth, a vibrant community, and a place that celebrates each and every part of YOU.
Here's what you can expect to do as an Assistant Manager:
* Assist the Restaurant General Manager (RGM) in the running of the restaurant
* Direct team members
* Operate all equipment
* Assist with prep and stocking of products and ingredients
* Prepare customer orders
* Answer phones and process customer orders
* Clean equipment, dishes, and the general facility
* Other tasks as assigned by the Manager on Duty (MOD)
The good news is that your training will teach you everything you need to know to succeed on the job. But, there are a few skills you should have from the get-go. Here's the base requirements you'll need - you'll find out more when you speak with a manager:
* You're at least 18 years old
* Valid food-handler's card - Serv Safe certification is a plus!
* You're a fun and friendly person who values customers and takes absolute pride in everything you do.
* Communication skills are key; you should be comfortable talking to strangers.
* You understand the need to be on time, all the time.
* You understand that work is easier - and more fun - with some teamwork.
And here's what we'll bring to the table:
* Base wage of 18.63 - 19.50 per hour.
* Tips received from customers
* Mileage and cell phone data reimbursement if you're delivering to customers
* "Next Day Pay" - Withdraw up to 40% of your earned wages the day after you've worked!
* 401(k) program with Company match (after 1 year of service)
* Employee meals and discounts - save on your favorite pizza and wings!
* Pizza Hut Perks Program - savings on everyday purchases
* Earn your GED for FREE through our GEDWorks program
* Reduced college tuition with Colorado Technical University (CTU) through our Life Unboxed EDU program
* Employee Assistance Program
After a waiting period, you become eligible for our full benefits package, including:
* Medical, dental, and vision insurance
* Disability Insurance
* Life insurance
* Accident and Critical Illness insurance
* Accidental Death and Dismemberment Insurance
* Hospital indemnity coverage
* Telemedicine
* And additional supplemental insurance coverage
Need some time away from work to rest, recover, and recharge? Pizza Hut's got you covered!
* Sick time accrual for all team members (PTO if you're located in Nevada)
* 2-weeks' paid vacation - this amount goes up based on your tenure with the Company!
$32k-41k yearly est. 60d+ ago
Team Member
Jack In The Box, Inc. 3.9
Coeur dAlene, ID job
Now Hiring! "This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling."
POSITION RESUMED: Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting / quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with Jack in the Box procedures, systems, and standards, and 20/20 guest expectations.
Guest Expectations
Well-trained
* (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses Smart Selling Standards Jack in the Box as appropriate.
* Is very knowledgeable and answers guest questions quickly and accurately
* Is well prepared and remains calm and productive during busy times; does not look rushed
Neat and Well -Groomed
* (Clean) Follows Jack in the Box uniform and grooming standards.
* Cares about looking nice and professional; shirt is tucked in; hair is contained via hat, visor and / or hairnet, and uniform is clean and unwrinkled.
Friendly
* (Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.
* Makes guests feel welcome and special by being ready, smiling, and connecting.
* Follows the Jack in the Box Hospitality Model on how to treat guests.
Well-Staffed
* (Clean) Maintains restaurant cleanliness (interior / exterior).
* Is ready and prepared to serve guests as they arrive.
* Is organized and responsible.
* Asks for help, when necessary, to meet guests' needs.
* He is a good team player and assists co-workers when able.
* Follows the Jack in the Box Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.
Food Tastes Great
* (Food Quality) Makes sure the food looks and tastes great and is high quality.
* Cares about food presentation; takes the extra time if needed.
* Ensures taste, appearance, and temperature standards are met for all products.
Consistent and Quick Service
* (Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest.
* Offers consistent, quick service and is always ready and prepared.
Order Accuracy
* (Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following Jack in the Box standards.
* Always provides the appropriate number of condiments, napkins, and utensils.
* Repeats the order to guests by looking in the bag / basket as they hand them their food.
* Follows bagging standards to ensure quality and accuracy.
Food Safety
* (Food Safety) Makes sure food is safe for the guest by following all food safety policies and procedures.
* Follows all hand washing and glove procedures.
It's All About
Brand Ambassador
* Has passion for the business and pride in Jack in the Box.
* Inspires team members to embrace the brand.
* Is proud to represent Jack in the Box.
Focus on the Guest
* Treats guests with care and respect.
* Is passionate about serving the guest.
* Has a happy, personality friendly that is engaging both the guest and other employees.
* Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communications and addresses them proactively.
* Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.
* Understands that a guest is never an interruption. They are the first priority.
Team Skills
* Treats fellow team members with care and respect.
* It's a good team player.
* You have a positive attitude can-do.
* It is dependable and reliable.
* Is willing to help another.
* Keeps calm and does not show signs of stress.
* Is open and willing to work with people of all backgrounds.
Commitment
* Thrives in a fast-paced, high energy, team environment.
* Performs professionally during difficult situations and / or high volume times.
* It takes pride in using systems in the restaurant to produce quality products and keep the restaurant clean.
* Takes corrective action to solve issues that could compromise food safety or food quality.
* It is flexible and changes direction based on the needs of the business.
* Works with a sense of urgency.
* Knows the products and menu.
* Follows Jack in the Box policies and standards.
Front of Restaurant
* Includes, but not limited to duties, described below. Performs other duties as assigned or directed.
Guest Service (Dine In / Drive-Thru)
* Immediately acknowledges and welcomes guests.
* Takes and clarifies orders, assists guests with menu selection as appropriate.
* Enter order in POS system, collects money, and makes change.
* Always thanks guest upon completion of order taking.
* Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or deliver orders to guests.
* Maintains cleanliness and stocking of work area.
Interior
* Empties trash dogs, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
* Cleans and stocks restrooms.
* Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
* Cleans miscellaneous interior items (ie wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness.
Outdoor
* Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
* Empties trash dogs, and cleans miscellaneous exterior items (ie drive-thru menu board).
* Cleans drive-thru and dumpster slabs. Visually checks and inspects all areas for cleanliness.
Back of Restaurant
* Includes, but not limited to, duties described below. Performs other duties as assigned or directed.
Assembly
* Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
* Discards ingredients / products that have expired or do not meet quality standards.
Prep
* Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.
* Open product packages, places in proper storage units, and affixes shelf life Ensures all food and storage areas are kept clean and clean at all times, and you comply with Jack in the Box food safety standards.
* Visually checks and inspects all ingredients for freshness.
* Measures, assembles, and prepares ingredients for various products according to product mix information.
Fryer
* Prepare menu products according to procedure, including: warms / toasts / bread products, operates timers and removes products when timer sounds.
* Prepare fryer products, including: place products in appropriate rack / basket and places in the correct fryer, operate timers, remove / drain product when timer sounds, product codes, places product in appropriate container and / or holding bin.
* Discards ingredients / products that have expired or do not meet quality standards.
* Sets up and maintains equipment; keeps workstation stocked; wearing appropriate safety equipment.
* Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units.
Interior
* Empties trash dogs, sweeps and mops floors, carpet vacuums, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.
* Washes and sanitizes dishes and utensils by hand or using dishwasher.
* Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens.
* Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.
* Cleans miscellaneous interior items (ie wipes down menu boards, order counter,). Visually checks and inspects all areas for cleanliness.
Outdoor
* Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
* Empties trash dogs, and cleans miscellaneous exterior items (ie drive-thru menu board).
* Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
Receiving & Storage
* Receive and store products on delivery following established procedures.
QUALIFICATIONS:
* Experience Guest service or food cook / preparation experience helpful; comfort working in a high volume, fast-paced restaurant environment.
* Knowledge / Skills / Abilities - Must be at least 16 years old. Understands and communicates clearly in English, may require ability to speak another language based on location of restaurant. Ability to read and understand English, perform basic math (add, subtract, multiply); perform multiple tasks at once; and work effectively in a team environment.
* Physical Requirements - Ability to stand and walk approximately 90% -95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate to cash register, and read video monitors.
REASONABLE ACCOMMODATION:
Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and perform the essential functions of the job. This position description should be applied accordingly.
* Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.*
$26k-32k yearly est. 23d ago
KFC Shift Supervisor Hayden KFC
KFC 4.2
Hayden, ID job
Getting Started * Job you are applying for: KFC Shift Supervisor at the following location(s): Hayden KFC - Hayden, ID Resume Application View Job Description - KFC Shift Supervisor Description: At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're ready for a career in restaurant management, our Shift Supervisor position is the right place to start. Working as a Shift Supervisor lets you develop your management skills while still having the time to do the things you enjoy. You'll benefit from our training and career opportunities and receive reward and recognition for your efforts.
Requirements:
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - We have a GREAT culture at KFC and look for GREAT people to add to our family. You know who you are --honest, energetic and fun. Able to get along and talk easily with people. You're never short of a smile and take real pride in your work; cope well under pressure and thrive on a challenge. - A natural leader, you want to be captain because you can bring together a winning team.. You're all about teaching new things and motivating the team to work together. - You set high standards for yourself and the people you work with - you love keeping things fun for the team and the customers. - You want to learn how to run great restaurants from the best restaurant managers in the business. - And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow.
Additional Info:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. At KFC, what you do matters! If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!
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$27k-32k yearly est. 60d+ ago
Server and Customer Service - Idaho
Pizza Hut 4.1
Post Falls, ID job
There are those who believe it's the cheese that makes a great pizza. And others who swear it's the sauce. Some say it's the toppings, or the crust, or the pineapple... But the truth is, great pizza is made by great people. So here's the thing - at Pizza Hut, we like really great pizza, which means we're going to need really great people. We need people like YOU to make it - and we don't just mean that you make the pizza. What we mean is you make Pizza Hut, Pizza Hut!
You make it fun. You make it fresh. And sometimes, you make it weird! In a "you only understand if you were there" type of way. But most importantly, you make us the kind of place that we're proud to show up to every day. And that's not something we take lightly! It's why we offer flexible schedules, ample opportunities for growth, a vibrant community, and a place that celebrates each and every part of YOU.
Turns out, the people are the most important part of the pie. At Pizza Hut, whatever makes you, you - makes us, US!
So, you do you! Let's celebrate it!
Here's what we offer our Server & Customer Service (CSR) Team Members:
* Base wage + tips
* "Next Day Pay" earned wage access - Don't wait for payday! Withdraw up to 40% of your earned wages the day after you've worked!
* 401(k) program with Company match (after 1 year of service)
* Employee meals and discounts - save on your favorite pizza and wings!
* Pizza Hut Perks Program - savings on everyday purchases, including up to 23% off your monthly cell phone bill with AT&T!
* Earn your GED for FREE through our GEDWorks program
* Reduced-cost college tuition with Colorado Technical University (CTU) through our Life Unboxed EDU program
* Employee Assistance Program - receive 3 FREE telephonic consultations for whatever life throws your way. Need financial advice? Struggling with your mental health? Coping with grief? We've got you covered!
If you hit 30+ hours average worked over the course of a year, you become eligible for our complete benefits package, including:
* Medical, dental, and vision insurance
* Disability Insurance
* Life insurance
* Accident and Critical Illness insurance
* Accidental Death and Dismemberment Insurance
* Hospital indemnity coverage
* Telemedicine
* And additional supplemental insurance coverage
Need some time away from work to rest, recover, and recharge? Pizza Hut's got you covered!
* Sick time accrual for all team members
So what would make us a good match? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
* You're a fun and friendly person who values customers and takes absolute pride in everything you do.
* Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers.
* You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
* And you're at least 16 years old - 18 with 2 years driving experience if you want to be a driver, along with a good driving record.
* Looking for something in management? You must be at least 18, be able to pass the Company background check, and having some prior management experience is a plus.
* Since you'll be working with food, a valid food-handler's card will be required.
Keep in mind, this is just basic information. You'll find out more after you apply and chat with a manager!
$20k-27k yearly est. 60d+ ago
Restaurant Team Member
Taco Bell 4.2
Rathdrum, ID job
Rathdrum, ID We are looking for Restaurant Team Members to join the CLC restaurant Team in working for one of the most innovative brands out there. You will delight our guests by preparing their favorite menu items in collaboration with a high energy, people oriented team!
URGENTLY HIRING!!!!!!!
We are an equal opportunity employer. Live Mas with a career at CLC and Taco Bell!
Start with us, Stay with us
* We offer flexible schedules to work around your busy life!
* We provide GED assistance and educational scholarships.
* We look to promote from within. We have extensive training programs and provide many opportunities for growth within our company.
Compensation and Benefits
* You will earn a very competitive wage and may opt for early pay or on-demand pay options.
* Eligible employees can participate in our medical and supplemental benefits program.
Community
CLC and Taco Bell have always been invested in local communities, especially alongside programs that provide educational assistance and mentorship. The Taco Bell Foundation has more than 400 charitable partners, as well as an extensive grants program.
...and More
Meal discounts, free uniforms, reward and recognition culture, fun and challenging work environment.
Company Introduction
Taco Bell has been recognized as one of the Top 10 Most Innovative Brands in the world. CLC Restaurants is a Taco Bell franchisee with a 30 year history of excellence - because we hire amazing people and foster a culture of community and growth. We want you to join our team!
$28k-34k yearly est. 60d+ ago
Sales and Brand Growth Director
Chick-Fil-A 4.4
Spokane, WA job
Establish and realize marketing goals at the director level. Direct and oversee all marketing initiatives. Grow the organization by creating emotional connections and increasing community influence. Lead a strategic marketing vision that amplifies both Sales and Brand Growth in our local restaurant and community.
Roles & Responsibilities:
* Develop and execute a written marketing plan for the organization
* Effectively communicate and achieve desired marketing goals
* Calibrate monthly with the Operator on performance and initiatives/focus areas
* Work directly with the Director of Financial Stewardship to create and steward the monthly marketing budget
* Leverage marketing assets:
* Food - Lead with real food, then DOCs if necessary
* Cow - Chick-fil-A Celebrity
* People - Create "REMARK"able experiences
* Influence - Impact the community through inside/outside restaurant events
* Cast inspiring vision
* Compel team to achieve clear goals
* Match passion to actions and behaviors
* Serve tomorrow's market
* Learn about our guests and innovate the organization to keep us relevant to changing customer needs
* Embrace technology and engage digital channels
* Spotlight/Data Insights/Social Media
* Engage our brand customer
* Study behaviors, attitudes, and preferences to create relevant communications, content, and experiences that effectively engage guests
* Actively engage businesses/schools/ADP opportunities
* Lead and collaborate with charisma
* Serve as our "Chief Fun Officer" & "Chief Storyteller", while showcasing strong communication skills and exhibiting strategic follow-through
* Maintain a growth orientation, while being guest-obsessed and community-driven
* Strategize with department heads regularly to address opportunities and rally support
Scorecard:
* Sales Change
* Outside Sales Change
* Spotlight Change
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
$101k-128k yearly est. 42d ago
KFC General Manager Post Falls KFC
KFC 4.2
Post Falls, ID job
Getting Started * Job you are applying for: KFC General Manager at the following location(s): Post Falls KFC - Post Falls, ID Resume Application View Job Description - KFC General Manager Description: At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
Requirements:
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. - You want to make your customer's day and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. - We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational and fun. - You set high standards for yourself and for the team. - You're up for a challenge. You love the excitement of the restaurant business and know every day is different. - And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow.
Additional Info:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters.
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$23k-29k yearly est. 60d+ ago
KFC Team Member Hayden KFC
KFC 4.2
Hayden, ID job
Getting Started * Job you are applying for: KFC Team Member at the following location(s): Hayden KFC - Hayden, ID Resume Application View Job Description - KFC Team Member Description: At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. As a Team Member, you could be the smiling face that greets and serves customers. Or you could be the cook that prepares our world famous chicken (and tell your friends you know the "secret" - just kiddin'). Whatever job you do, you know what you do matters - to your team and to your customers.
Requirements:
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - You're a fun and friendly person who values customers and takes absolute pride in everything you do. - You like talking - a lot - even to strangers (despite what your Mom told you). This is important, because you're not able to text message customers. - You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - working as a team. - And you're at least 16 years old. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
Additional Info:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters. We've got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!
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$21k-25k yearly est. 60d+ ago
KFC Assistant Restaurant Manager Post Falls KFC
KFC 4.2
Post Falls, ID job
Getting Started * Job you are applying for: KFC Assistant Restaurant Manager at the following location(s): Post Falls KFC - Post Falls, ID Resume Application View Job Description - KFC Assistant Restaurant Manager Description: At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're looking to be a manager of your own business but don't know how to get started, check out our Assistant Restaurant Manager position. As an Assistant Restaurant Manager, you are second in command of a $1 million+ business. Working with your Restaurant General Manager, you grow the business by making our customers' day. And when you do, you get rewarded in a big way.
Requirements:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters. At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're looking to be a manager of your own business but don't know how to get started, check out our Assistant Restaurant Manager position. As an Assistant Restaurant Manager, you are second in command of a $1 million+ business. Working with your Restaurant General Manager, you grow the business by making our customers' day. And when you do, you get rewarded in a big way.
Additional Info:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. At KFC, what you do matters! So if you want to be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!
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$29k-37k yearly est. 60d+ ago
Team Leader
Jack In The Box, Inc. 3.9
Coeur dAlene, ID job
NOW HIRING! "This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling."
POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.
Guest Expectations
Well-Trained
* (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
* Trains and coaches team members using the Guest Expectations training materials.
* Models being calm and productive during busy times.
* Coaches team members to ensure they are knowledgeable on job requirements.
Neat and Well-Groomed
* (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
* Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.
Friendly
* (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
* Coaches team members on having a positive, friendly attitude and behaviors.
* Models and coaches team members on the JIB Hospitality Model.
Well-Staffed
* (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
* Helps with order taking and cashiering during busy times.
* Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
* Encourages team members to ask for help, when necessary, to meet guests' needs.
* Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.
Food Tastes Great
* (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality.
* Models and monitors food presentation and coaches team members when necessary.
* Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.
Consistent and Quick Service
* (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
* Leads and coaches team on how to provide consistent, fast service.
* Helps with order taking and cashiering during busy times.
Order Accuracy
* (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
* Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors.
* Holds employees accountable to minimal order errors and re-trains them as needed.
Food Safety
* (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
* Follows all hand washing and glove procedures.
* Completes the Food Safety Checklist each shift.
It's All About
Brand Ambassador
* Has passion for the business and pride in Jack in the Box.
* Inspires team members to embrace the brand.
* Is proud to represent Jack in the Box.
Focus on the Guest
* Treats guests and employees with care and respect.
* Is passionate about serving the guest.
* Steps in to help employees when necessary.
* Has a happy, friendly personality that is engaging to both the guest and other employees.
* Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively.
* Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.
* Inspires team to take care of guests and make them the number one priority.
Team Skills
* Treats all employees with care and respect.
* Is a good team player and leader.
* Has a positive can-do attitude.
* Is dependable and reliable.
* Is willing to help others.
* Keeps calm and does not show signs of stress.
* Is open and willing to work with and lead people of all backgrounds.
* Ensures the team provides quick service while maintaining a calm environment.
* "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.
Commitment
* Thrives in a fast-paced, high energy, team environment.
* Performs professionally during difficult situations and/or high volume times.
* Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
* Takes corrective action to resolve issues that could jeopardize food safety or food quality.
* Is flexible and changes direction based on the needs of the business.
* Works with a sense of urgency.
* Knows and trains others on the products and menu.
* Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable.
* Takes accountability for cash management and handling during their shift.
* Is meticulous in following and managing to Jack in the Box policies and standards.
Front of Restaurant
* Includes, but not limited to duties, described below. Performs other duties as assigned or directed.
Guest Service (Dine In/Drive-Thru)
* Immediately acknowledges and welcomes guests.
* Takes and clarifies orders, assists guests with menu selection as appropriate.
* Enters order in POS system, collects money, and makes change.
* Always thanks guest upon completion of order taking.
* Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
* Maintains cleanliness and stocking of work area.
Interior
* Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
* Cleans and stocks restrooms.
* Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
* Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.
Exterior
* Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
* Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board).
* Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
SUPERVISION
Workstation Operation
* Supervises and trains team members on workstation operations.
* Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements.
Guest Service
* Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality.
* Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution.
Leadership
* Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance.
* Conducts on-boarding and training.
* Provides feedback and recognizes employees.
* Ensures employee personal and uniform cleanliness.
* Apprises management of potential employee issues.
Back of Restaurant
* Includes, but not limited to, duties described below. Performs other duties as assigned or directed.
Grill
* Reads grill video monitor to prepare ordered products.
* Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.
* Discards ingredients/products that have expired or don't meet quality standards.
* Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment.
Assembly
* Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
* Discards ingredients/products that have expired or don't meet quality standards.
Prep
* Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.
* Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards.
* Visually checks and inspects all ingredients for freshness.
* Measures, assembles, and prepares ingredients for various products according to product mix information.
Fryer
* Reads fryer video monitor prepare ordered products.
* Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin.
* Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units.
Interior
* Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.
* Washes and sanitizes dishes and utensils by hand or using dishwasher.
* Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens.
* Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.
* Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.
Exterior
* Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
* Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board).
* Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
Receiving & Storage
* Receives and stores products on delivery following established procedures.
QUALIFICATIONS:
* Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.
* Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.
* Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.
REASONABLE ACCOMMODATION:
Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
* Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.*